You will be able to critically assess your store's performance and know how to deliver consistently fantastic results. They are looking for someone who can manage people with warmth and efficiency, and always get the best from your team members through motivation and thoughtful management. If you are an expert organiser and a determined go-getter with a positive attitude Client Details A great opportunity for a Store Manager - Fashion Accessories to join a leading fashion accessories business in their Harrogate store. As a company they have been trading for over 40 years and are now a multi channel retailer selling via stores, ecommerce, wholesale etc. Description Lead and motivate your team to deliver exceptional service and provide a memorable experience to all customers. Recruit, train, and develop a high performing team. Measuring employee's productivity and performance on a regular basis. Be a coach and mentor to your team helping them to flourish in the role and deliver the key business objectives. Drive sales and profitability within a team environment, exceeding company objectives, targets and KPI's. Identify and maximise commercial opportunities through robust stock management and visual merchandising execution. Deliver exceptional visual merchandising standards across your store by implementing and maintaining company merchandising guidelines. Tightly manage the back of house areas to ensure speed and ease of service. Play a part in delivering the retail strategy in store through thorough use of all tools and initiatives. Effective management of payroll to maximise sales and control costs. Conduct accurate stock takes to maximise stock accuracy. Be accountable for all store compliance and procedures in line with the business requirements. Profile Track record of leading successful and driven teams. People focused with brilliant coaching and developing skills. Customer focused in your decision making. Strong commercial and analytical skills. High levels of initiative to problem solve quickly and effectively. The ability to work to deadlines, at pace and handle multiple priorities. Executing them seamlessly and consistently. Excellent communication, planning and organisational skills. Ability to build good relationships and provide effective feedback to key stakeholders in the business. Job Offer Company Flagship store Free Parking behind the Store Competitive salary. Performance related bonus scheme. Stakeholder pensions. Generous discounts. Store Manager - Fashion Accessories Store Manager - Fashion Accessories
May 02, 2024
Full time
You will be able to critically assess your store's performance and know how to deliver consistently fantastic results. They are looking for someone who can manage people with warmth and efficiency, and always get the best from your team members through motivation and thoughtful management. If you are an expert organiser and a determined go-getter with a positive attitude Client Details A great opportunity for a Store Manager - Fashion Accessories to join a leading fashion accessories business in their Harrogate store. As a company they have been trading for over 40 years and are now a multi channel retailer selling via stores, ecommerce, wholesale etc. Description Lead and motivate your team to deliver exceptional service and provide a memorable experience to all customers. Recruit, train, and develop a high performing team. Measuring employee's productivity and performance on a regular basis. Be a coach and mentor to your team helping them to flourish in the role and deliver the key business objectives. Drive sales and profitability within a team environment, exceeding company objectives, targets and KPI's. Identify and maximise commercial opportunities through robust stock management and visual merchandising execution. Deliver exceptional visual merchandising standards across your store by implementing and maintaining company merchandising guidelines. Tightly manage the back of house areas to ensure speed and ease of service. Play a part in delivering the retail strategy in store through thorough use of all tools and initiatives. Effective management of payroll to maximise sales and control costs. Conduct accurate stock takes to maximise stock accuracy. Be accountable for all store compliance and procedures in line with the business requirements. Profile Track record of leading successful and driven teams. People focused with brilliant coaching and developing skills. Customer focused in your decision making. Strong commercial and analytical skills. High levels of initiative to problem solve quickly and effectively. The ability to work to deadlines, at pace and handle multiple priorities. Executing them seamlessly and consistently. Excellent communication, planning and organisational skills. Ability to build good relationships and provide effective feedback to key stakeholders in the business. Job Offer Company Flagship store Free Parking behind the Store Competitive salary. Performance related bonus scheme. Stakeholder pensions. Generous discounts. Store Manager - Fashion Accessories Store Manager - Fashion Accessories
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers? Are you a digital project manager now looking to step up or seeking a new challenging senior role? This is an exciting opportunity to join a leading digital agency in an exciting hybrid role. Role info: Digital Project Manager Witney, Oxfordshire Office Based 3-4 Days Per Week / Hybrid Working (5 days on site during probation, 3-4 days onsite flex thereafter) £45,000 - £65,000 Depending on Experience Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Digital Project Management Fantastic communication and relationship building skills Team leadership About us: Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we re aligned everything in the world feels just that little bit better, so we re building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention to detail and are supportive Inquisitive we do not make assumptions The Digital Project Manager Opportunity: Working within an experienced team of UX architects, designers, user interface developers and .Net developers, you will have the opportunity to plan, co-ordinate and take the full lead on digital projects of varying sizes from experiential to commerce solutions for our varied and growing client-base. Key Responsibilities: + Building and maintaining strong client relationships, using your experience to ensure the right outcomes for the client and the agency + Leveraging your robust understanding of digital solutions and project management to own the solution and closely control its delivery + Successfully deliver of a wide range of digital projects to time, budget and quality + Demonstrating strong, clear and proactive expectation management through communication and status reporting, both internally and to clients + Oversight and preparation of detailed project documentation including functional specifications, plans and cost estimates, and assisting with requirements capture + Recognising the importance of process and clear expectations, and leading and driving forward the Project Management team and delivery processes What we are looking for: Essential: + At least five years' solid commercial experience of working within an agency in either a digital project management or digital producer role + Experience of writing high-quality clear, commercially sound proposals + Examples of delivering projects to time, budget and quality with exceptional time management and organisational skills + Experience of managing a multi-disciplined team to deliver digital projects + Experience of delivering projects with project values ranging between £100k and £400k + Excellent diplomacy and stakeholder management skills + Fastidious levels of attention to detail + Proven ability to run multiple web design and development projects of varying sizes and requirements + Ability to use initiative and self-management skills, with pragmatic and practical approach to work + Excellent communication skills at all levels, both written and oral + Ability to act in a consultative capacity, leading meetings and workshops to drive project scope and requirements definition Desirable: + Experience in managing eCommerce focused projects + Previous experience of tools such as Liquid Planner, Basecamp and JIRA would be beneficial + Practical blended experience with both agile / waterfall methodologies What s on Offer: + 25-30 days leave + Private medical + Contributory pension + EV leasing + Hybrid working + And more ! Your Experience / Background / Previous Roles May Include: Digital Project Manager, Digital Delivery Manager, Digital Campaign Manager, Digital Creative Project Manager, Digital Experience Manager, Web Project Manager, Web Development Project Manager, Kentico Development, CRM Development. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 02, 2024
Full time
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers? Are you a digital project manager now looking to step up or seeking a new challenging senior role? This is an exciting opportunity to join a leading digital agency in an exciting hybrid role. Role info: Digital Project Manager Witney, Oxfordshire Office Based 3-4 Days Per Week / Hybrid Working (5 days on site during probation, 3-4 days onsite flex thereafter) £45,000 - £65,000 Depending on Experience Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Digital Project Management Fantastic communication and relationship building skills Team leadership About us: Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we re aligned everything in the world feels just that little bit better, so we re building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention to detail and are supportive Inquisitive we do not make assumptions The Digital Project Manager Opportunity: Working within an experienced team of UX architects, designers, user interface developers and .Net developers, you will have the opportunity to plan, co-ordinate and take the full lead on digital projects of varying sizes from experiential to commerce solutions for our varied and growing client-base. Key Responsibilities: + Building and maintaining strong client relationships, using your experience to ensure the right outcomes for the client and the agency + Leveraging your robust understanding of digital solutions and project management to own the solution and closely control its delivery + Successfully deliver of a wide range of digital projects to time, budget and quality + Demonstrating strong, clear and proactive expectation management through communication and status reporting, both internally and to clients + Oversight and preparation of detailed project documentation including functional specifications, plans and cost estimates, and assisting with requirements capture + Recognising the importance of process and clear expectations, and leading and driving forward the Project Management team and delivery processes What we are looking for: Essential: + At least five years' solid commercial experience of working within an agency in either a digital project management or digital producer role + Experience of writing high-quality clear, commercially sound proposals + Examples of delivering projects to time, budget and quality with exceptional time management and organisational skills + Experience of managing a multi-disciplined team to deliver digital projects + Experience of delivering projects with project values ranging between £100k and £400k + Excellent diplomacy and stakeholder management skills + Fastidious levels of attention to detail + Proven ability to run multiple web design and development projects of varying sizes and requirements + Ability to use initiative and self-management skills, with pragmatic and practical approach to work + Excellent communication skills at all levels, both written and oral + Ability to act in a consultative capacity, leading meetings and workshops to drive project scope and requirements definition Desirable: + Experience in managing eCommerce focused projects + Previous experience of tools such as Liquid Planner, Basecamp and JIRA would be beneficial + Practical blended experience with both agile / waterfall methodologies What s on Offer: + 25-30 days leave + Private medical + Contributory pension + EV leasing + Hybrid working + And more ! Your Experience / Background / Previous Roles May Include: Digital Project Manager, Digital Delivery Manager, Digital Campaign Manager, Digital Creative Project Manager, Digital Experience Manager, Web Project Manager, Web Development Project Manager, Kentico Development, CRM Development. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Advertising Compliance Manager- Rochester Full Time Office based / £50,000 - £60,000 plus excellent benefits A highly successful ecommerce company is currently recruiting for anAdvertising Compliance Managerto ensure the organisation is compliant with all advertising regulations. This company is going through hyper growth and they are looking for a talented Advertising Compliance Managerwho can click apply for full job details
May 02, 2024
Full time
Advertising Compliance Manager- Rochester Full Time Office based / £50,000 - £60,000 plus excellent benefits A highly successful ecommerce company is currently recruiting for anAdvertising Compliance Managerto ensure the organisation is compliant with all advertising regulations. This company is going through hyper growth and they are looking for a talented Advertising Compliance Managerwho can click apply for full job details
Ecommerce Manager Cytoplan is a leading supplements company committed to providing high-quality, scientifically researched nutritional supplements to enhance the well-being of our customers. Our dedication to health and wellness is reflected through our wide range of products designed to meet the diverse needs of our clientele. Our commitment to innovation drives us to harness cutting-edge digital strategies to enhance e-commerce effectiveness and efficiency. As we continue to grow we are seeking an Ecommerce Manager to spearhead our initiatives in optimising online sales conversions through advanced technological solutions. Location: Hybrid - office based in Blackpole, Worcestershire 3 days per week The Role The Ecommerce Manager will play a pivotal role in engineering and executing sophisticated e-commerce strategies that significantly enhance website performance and sales conversion rates for Cytoplan. The ideal candidate will bring a robust understanding of Ecommerce and digital marketing analytics, and a proven ability to translate traffic into tangible sales results. This role demands a combination of strategic thinking and a data-driven approach to craft and implement solutions that elevate our e-commerce platform. Key Responsibilities: E-Commerce Strategy: With the Head of Marketing, develop an execute e-commerce strategy inline with company goals, owning the implementation and execution of them. User behaviour analysis Deep dive into user behaviour across the web channel. Use heatmaps, session recordings, and funnel analysis to identify bottlenecks and optimise user journeys. Use insights to drive marketing strategies and tactics that improve experience and conversion. Use data analysis tools to carry out web traffic analysis, highlighting area's ripe for optimization based on performance data. UX: Use behaviour to plan consistent web experience improvements, encompassing all aspects of the users interactions to create a positive and enjoyable experience ultimately leading to loyal customers, through iterately improving the designs. Testing: A/B and multivariate testing to refine website elements Recommendations - use tools and analysis to increase basket size, include recommendations engines and on-site search capabilities, implementing changes that improve the customer experience and conversions. Online trading: analyze product performance data to identify top or slow selling products, high or low converters, working with product and marketing teams to aide fast decisions and product optimisations that support sell-through. Customer segmentation and personalisation . Develop techniques to serve different customer segments with relevant targeted content. Work with IT to lead on technical audits and performance optimisation of the e-commerce platform Collaborate: Work closely with the marketing, product and IT teams to ensure alignment and clarity of workstreams that support each other in our shared growth goals. Bring actionable data to present at weekly meetings. Competitors. Monitor competitors and developments in the industry to ensure we stay ahead of the game. Person Profile Bachelor's or Master's degree in Computer Science, Digital Marketing, E-Commerce, or a related technical field. A minimum of 3 years experience in a technical e-commerce role, with a solid foundation in e-commerce platforms (Magento, Shopify, WooCommerce). Expertise data analytics (Google Analytics) and ideally CRO tools. Strong analytical and presentation skills with experience in customer segmentation, and financial forecasting. Exceptional problem-solving capabilities and strategic foresight. What We Offer: 40-45K plus discretionary bonus Flexi time outside of core hours Hybrid working 25 days holiday, with the option to buy and sell up to 3 days (for a fulltime employee) 200 complementary therapy allowance Contributory pension scheme 20 per month towards gym membership Access to 24-hour online doctor Complementary therapies Cycle to work scheme Employee assistance programme Brand spanking new offices! Lots more! PLEASE NOTE ALL THIRD PARTY AND DIRECT APPLICATIONS WILL BE FORWARDED TO OUR RETAINED CONSULTANTS AT CULTURE RECRUITMENT GROUP.
May 02, 2024
Full time
Ecommerce Manager Cytoplan is a leading supplements company committed to providing high-quality, scientifically researched nutritional supplements to enhance the well-being of our customers. Our dedication to health and wellness is reflected through our wide range of products designed to meet the diverse needs of our clientele. Our commitment to innovation drives us to harness cutting-edge digital strategies to enhance e-commerce effectiveness and efficiency. As we continue to grow we are seeking an Ecommerce Manager to spearhead our initiatives in optimising online sales conversions through advanced technological solutions. Location: Hybrid - office based in Blackpole, Worcestershire 3 days per week The Role The Ecommerce Manager will play a pivotal role in engineering and executing sophisticated e-commerce strategies that significantly enhance website performance and sales conversion rates for Cytoplan. The ideal candidate will bring a robust understanding of Ecommerce and digital marketing analytics, and a proven ability to translate traffic into tangible sales results. This role demands a combination of strategic thinking and a data-driven approach to craft and implement solutions that elevate our e-commerce platform. Key Responsibilities: E-Commerce Strategy: With the Head of Marketing, develop an execute e-commerce strategy inline with company goals, owning the implementation and execution of them. User behaviour analysis Deep dive into user behaviour across the web channel. Use heatmaps, session recordings, and funnel analysis to identify bottlenecks and optimise user journeys. Use insights to drive marketing strategies and tactics that improve experience and conversion. Use data analysis tools to carry out web traffic analysis, highlighting area's ripe for optimization based on performance data. UX: Use behaviour to plan consistent web experience improvements, encompassing all aspects of the users interactions to create a positive and enjoyable experience ultimately leading to loyal customers, through iterately improving the designs. Testing: A/B and multivariate testing to refine website elements Recommendations - use tools and analysis to increase basket size, include recommendations engines and on-site search capabilities, implementing changes that improve the customer experience and conversions. Online trading: analyze product performance data to identify top or slow selling products, high or low converters, working with product and marketing teams to aide fast decisions and product optimisations that support sell-through. Customer segmentation and personalisation . Develop techniques to serve different customer segments with relevant targeted content. Work with IT to lead on technical audits and performance optimisation of the e-commerce platform Collaborate: Work closely with the marketing, product and IT teams to ensure alignment and clarity of workstreams that support each other in our shared growth goals. Bring actionable data to present at weekly meetings. Competitors. Monitor competitors and developments in the industry to ensure we stay ahead of the game. Person Profile Bachelor's or Master's degree in Computer Science, Digital Marketing, E-Commerce, or a related technical field. A minimum of 3 years experience in a technical e-commerce role, with a solid foundation in e-commerce platforms (Magento, Shopify, WooCommerce). Expertise data analytics (Google Analytics) and ideally CRO tools. Strong analytical and presentation skills with experience in customer segmentation, and financial forecasting. Exceptional problem-solving capabilities and strategic foresight. What We Offer: 40-45K plus discretionary bonus Flexi time outside of core hours Hybrid working 25 days holiday, with the option to buy and sell up to 3 days (for a fulltime employee) 200 complementary therapy allowance Contributory pension scheme 20 per month towards gym membership Access to 24-hour online doctor Complementary therapies Cycle to work scheme Employee assistance programme Brand spanking new offices! Lots more! PLEASE NOTE ALL THIRD PARTY AND DIRECT APPLICATIONS WILL BE FORWARDED TO OUR RETAINED CONSULTANTS AT CULTURE RECRUITMENT GROUP.
Position: Marketing Director (Wines and Spirits) Location: Knightsbridge, London Salary: £70,000 - £90,000 per annum (DOE) Work Model: Monday Friday, In Office About the Company: We are representing a prestigious Luxury Investment, E-commerce, and Retail company based in London. Specializing in luxury goods and collectibles such as whisky, watches, fine wine, classic cars, gold, and designer handbags, our client is at the forefront of the industry. With the imminent opening of their first luxury retail store in Knightsbridge, they are seeking a skilled and highly-experienced Marketing Director to lead their dynamic marketing team. Position Overview: Our client is in search of an exceptional in-house Marketing Director to spearhead the development and implementation of overarching marketing and sales plans. This role offers a unique opportunity to play a pivotal role in the launch of their luxury retail store and drive comprehensive strategies in PR, Paid Advertising, Organic Social Media, and Content Creation to fuel continuous growth, both online and in-store. Key Responsibilities: Develop and execute comprehensive PR strategies in collaboration with an external agency to enhance brand visibility and reputation within the luxury asset investment industry. Lead all aspects of paid advertising initiatives, optimizing ad spend to maximize ROI and drive qualified traffic. Drive organic growth strategies across various social media channels, fostering community engagement and brand advocacy. Develop and execute content strategies across multiple platforms, leveraging content marketing to educate and engage the audience. Manage the entire marketing budget, ensuring alignment with business goals and delivering tangible ROI. Liaise with E-commerce and Retail Managers to align core business goals across departments. Role Requirements: Public Relations Strategy: Spearhead a comprehensive PR strategy in partnership with external agencies, enhancing our brand presence within the luxury asset investment industry. Coordinate engaging PR events and initiatives to effectively engage our target audience and stakeholders. Develop thought leadership initiatives to establish our brand as an authority in luxury asset investment. Cultivate strategic relationships with prestigious publications and media outlets to elevate our brand's prestige. Paid Advertising Strategy: Drive all aspects of paid advertising initiatives, optimizing ad spend to maximize ROI and drive qualified traffic. Collaborate closely with the sales team to convert leads into customers and drive revenue growth. Lead lead generation initiatives, ensuring alignment with overall marketing objectives and strategies. Organic Social Media Strategy: Implement organic growth strategies across various social media channels, fostering community engagement and brand advocacy. Leverage user-generated content (UGC) campaigns to encourage authentic brand experiences. Content Strategy: Develop and execute a content strategy that resonates with our target audience, overseeing high-quality content creation across multiple platforms. Lead email marketing efforts, enhancing engagement and conversion rates through segmentation and personalization strategies. Other Responsibilities: Liaise with Ecommerce and Retail Managers to align core business goals. Competency in reporting and interpreting data analytics to drive continuous improvement. Manage the marketing budget efficiently, delivering tangible ROI for the company. Additional Requirements: Proven experience in Marketing Management/Director roles within the direct alcohol brands Strong leadership skills with a track record of driving strategic execution. Proficiency in CRM and CMS platforms, Google Analytics, and digital marketing tools. Exceptional communication skills with the ability to thrive in a fast-paced environment. Relevant marketing qualifications preferred. How to Apply: If you are a creative and experienced Marketing Director with a passion for building and creating departments, we encourage you to apply for this exciting opportunity to become a key part of our dynamic marketing team. Please submit your CV for consideration.
May 02, 2024
Full time
Position: Marketing Director (Wines and Spirits) Location: Knightsbridge, London Salary: £70,000 - £90,000 per annum (DOE) Work Model: Monday Friday, In Office About the Company: We are representing a prestigious Luxury Investment, E-commerce, and Retail company based in London. Specializing in luxury goods and collectibles such as whisky, watches, fine wine, classic cars, gold, and designer handbags, our client is at the forefront of the industry. With the imminent opening of their first luxury retail store in Knightsbridge, they are seeking a skilled and highly-experienced Marketing Director to lead their dynamic marketing team. Position Overview: Our client is in search of an exceptional in-house Marketing Director to spearhead the development and implementation of overarching marketing and sales plans. This role offers a unique opportunity to play a pivotal role in the launch of their luxury retail store and drive comprehensive strategies in PR, Paid Advertising, Organic Social Media, and Content Creation to fuel continuous growth, both online and in-store. Key Responsibilities: Develop and execute comprehensive PR strategies in collaboration with an external agency to enhance brand visibility and reputation within the luxury asset investment industry. Lead all aspects of paid advertising initiatives, optimizing ad spend to maximize ROI and drive qualified traffic. Drive organic growth strategies across various social media channels, fostering community engagement and brand advocacy. Develop and execute content strategies across multiple platforms, leveraging content marketing to educate and engage the audience. Manage the entire marketing budget, ensuring alignment with business goals and delivering tangible ROI. Liaise with E-commerce and Retail Managers to align core business goals across departments. Role Requirements: Public Relations Strategy: Spearhead a comprehensive PR strategy in partnership with external agencies, enhancing our brand presence within the luxury asset investment industry. Coordinate engaging PR events and initiatives to effectively engage our target audience and stakeholders. Develop thought leadership initiatives to establish our brand as an authority in luxury asset investment. Cultivate strategic relationships with prestigious publications and media outlets to elevate our brand's prestige. Paid Advertising Strategy: Drive all aspects of paid advertising initiatives, optimizing ad spend to maximize ROI and drive qualified traffic. Collaborate closely with the sales team to convert leads into customers and drive revenue growth. Lead lead generation initiatives, ensuring alignment with overall marketing objectives and strategies. Organic Social Media Strategy: Implement organic growth strategies across various social media channels, fostering community engagement and brand advocacy. Leverage user-generated content (UGC) campaigns to encourage authentic brand experiences. Content Strategy: Develop and execute a content strategy that resonates with our target audience, overseeing high-quality content creation across multiple platforms. Lead email marketing efforts, enhancing engagement and conversion rates through segmentation and personalization strategies. Other Responsibilities: Liaise with Ecommerce and Retail Managers to align core business goals. Competency in reporting and interpreting data analytics to drive continuous improvement. Manage the marketing budget efficiently, delivering tangible ROI for the company. Additional Requirements: Proven experience in Marketing Management/Director roles within the direct alcohol brands Strong leadership skills with a track record of driving strategic execution. Proficiency in CRM and CMS platforms, Google Analytics, and digital marketing tools. Exceptional communication skills with the ability to thrive in a fast-paced environment. Relevant marketing qualifications preferred. How to Apply: If you are a creative and experienced Marketing Director with a passion for building and creating departments, we encourage you to apply for this exciting opportunity to become a key part of our dynamic marketing team. Please submit your CV for consideration.
Portfolio Procurement has been engaged by a leading retail/distribution/e-commerce business to recruit an experienced Senior Buying/Procurement Manger. This role comes with excellent benefits including Hybrid working, Healthcare, Pension and career progression opportunities. Experience/Skills Required: Sourcing of finished products in a Retail or Distribution environment Stakeholder and Supplier Management experience Strong negotiator with commercial awareness Analytical with good Inventory Management experience 16776JE INDPRO
May 02, 2024
Full time
Portfolio Procurement has been engaged by a leading retail/distribution/e-commerce business to recruit an experienced Senior Buying/Procurement Manger. This role comes with excellent benefits including Hybrid working, Healthcare, Pension and career progression opportunities. Experience/Skills Required: Sourcing of finished products in a Retail or Distribution environment Stakeholder and Supplier Management experience Strong negotiator with commercial awareness Analytical with good Inventory Management experience 16776JE INDPRO
Sales and Marketing Manager Salary DoE + 20% OTE Cirencester We are representing a premier supplier, who have undergone a rebrand to better align with their expertise in procurement. With nearly five decades of experience, this company boasts a stellar reputation for their comprehensive product range, robust inventory management, and customer-focused ethos. Based in Cirencester, they have successfully catered to a diverse clientele over the years. Now seeking a Sales and Marketing Manager, predominantly with a focus on sales. The successful Sales and Marketing Manager will have sales experience, excellent people management skills, and good coaching skills. In return, The Sales and Marketing Manager will receive a generous salary, 20% OTE, bonus scheme, and a company car after 6 months. Benefits: Onsite Parking EV Charger Company Pension 26 Days Annual Leave, + 8 Bank Holidays Bonus Scheme Company Car after 6 Months 20% OTE Responsibilities: Management of the sales budget Establish expectations with customer service and key account team members Evaluate KAM activities and outcomes against targets with regular review sessions Discover, assess, and execute sales enhancement initiatives Track product group performance, furnish retention data to marketing and KAMs Conduct monthly team/individual evaluations Identify, evaluate, and implement sales enhancement initiatives; coordinate marketing support Build a robust customer database emphasising quality Develop a consistent marketing activity pipeline including e-shots, brochures, and promotions Engage in market research and brand development efforts Skills/ Experience: Experience in a sales management role (or similar) Knowledge of digital marketing and Ecommerce platforms People management and coaching skills Comprehensive understanding of sales KPIs Excellent communication skills, both written and verbal Computer proficiency - ERP, M365, Sharepoint, CRM Business acumen New product launch experience would be beneficial but not essential GB Sales are your specialist recruiters in Sales and Customer Service. We hire across a vast range of roles including Sales, Customer Service, and Business Development. We manage Sales jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
May 02, 2024
Full time
Sales and Marketing Manager Salary DoE + 20% OTE Cirencester We are representing a premier supplier, who have undergone a rebrand to better align with their expertise in procurement. With nearly five decades of experience, this company boasts a stellar reputation for their comprehensive product range, robust inventory management, and customer-focused ethos. Based in Cirencester, they have successfully catered to a diverse clientele over the years. Now seeking a Sales and Marketing Manager, predominantly with a focus on sales. The successful Sales and Marketing Manager will have sales experience, excellent people management skills, and good coaching skills. In return, The Sales and Marketing Manager will receive a generous salary, 20% OTE, bonus scheme, and a company car after 6 months. Benefits: Onsite Parking EV Charger Company Pension 26 Days Annual Leave, + 8 Bank Holidays Bonus Scheme Company Car after 6 Months 20% OTE Responsibilities: Management of the sales budget Establish expectations with customer service and key account team members Evaluate KAM activities and outcomes against targets with regular review sessions Discover, assess, and execute sales enhancement initiatives Track product group performance, furnish retention data to marketing and KAMs Conduct monthly team/individual evaluations Identify, evaluate, and implement sales enhancement initiatives; coordinate marketing support Build a robust customer database emphasising quality Develop a consistent marketing activity pipeline including e-shots, brochures, and promotions Engage in market research and brand development efforts Skills/ Experience: Experience in a sales management role (or similar) Knowledge of digital marketing and Ecommerce platforms People management and coaching skills Comprehensive understanding of sales KPIs Excellent communication skills, both written and verbal Computer proficiency - ERP, M365, Sharepoint, CRM Business acumen New product launch experience would be beneficial but not essential GB Sales are your specialist recruiters in Sales and Customer Service. We hire across a vast range of roles including Sales, Customer Service, and Business Development. We manage Sales jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol. Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.
Regional Manager - Merchandising 30,600 per year + 290 per month car allowance Location; Field Based - Cardiff We are looking for an regional manager to join the Store Support division. Your main responsibility will be to manage, control and monitor the colleagues working within your region and client accounts. You must also maintain and develop these relationships and continue to build effective lines of communications between us, the clients, and any relevant agency at all levels. Job Specifics - Regional Manager You will be required to: Train and develop all levels of merchandisers and build small teams who can travel together Work closely with the client to understand their requirements Manage the client resource requirement by evaluating the workplan's project schedules Ensure any issues raised are reacted to in good time To support the recruitment & training processes, building teams who can travel together To conduct regular site visits, ensure all H&S procedures are adhered to whilst maintain a consistent delivery across the client estate and associated contracts Personal Specification: A proven track record of people management Ability to have a strong impact and influence key decisions Excellent client facing skills Motivational and team building skills Full UK Driving License Experience in project / account / area management within the retail environment (Desired) Previous merchandising experience (Desired) We look forward to receiving your application. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
May 02, 2024
Full time
Regional Manager - Merchandising 30,600 per year + 290 per month car allowance Location; Field Based - Cardiff We are looking for an regional manager to join the Store Support division. Your main responsibility will be to manage, control and monitor the colleagues working within your region and client accounts. You must also maintain and develop these relationships and continue to build effective lines of communications between us, the clients, and any relevant agency at all levels. Job Specifics - Regional Manager You will be required to: Train and develop all levels of merchandisers and build small teams who can travel together Work closely with the client to understand their requirements Manage the client resource requirement by evaluating the workplan's project schedules Ensure any issues raised are reacted to in good time To support the recruitment & training processes, building teams who can travel together To conduct regular site visits, ensure all H&S procedures are adhered to whilst maintain a consistent delivery across the client estate and associated contracts Personal Specification: A proven track record of people management Ability to have a strong impact and influence key decisions Excellent client facing skills Motivational and team building skills Full UK Driving License Experience in project / account / area management within the retail environment (Desired) Previous merchandising experience (Desired) We look forward to receiving your application. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
About Blackhawk Network: Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN's portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today's leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN's network spans across the globe with over 400,000 consumer touchpoints. Learn more at Overview: At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. Our beliefs? Win as one team, be innovative, global excellence, and be inspiring! Program Managers will partner with Product and Engineering leads and teams to define roadmaps, multi-sprint plans, and help deliver on those roadmaps. They will collaborate with other internal/external stakeholders, organize planning sessions, and lead critical programs associated with one or more technology areas. We are looking for a self-motivated, driven individual with exceptional program management skills, strong agile / technical background, ability to lead teams and can work collaboratively within a global, matrixed, and fast-paced environment to deliver successful outcomes. Responsibilities: End-to-end program planning involving cloud software development Partner closely with Product Management, Engineering teams, key business stakeholders, and external entities on defining scope, requirements, solution design, implementation, testing, and deployment. Lead initiatives in one or more areas such as eCommerce, B2B commerce, Payment processing, Rewards Processing and help deliver the expected outcomes. Managing stakeholder communications effectively at various levels. Lead cross-functional meetings and foster teamwork; manage interdependencies, drive escalation and resolution of issues, while promoting collaboration and coordination Manage multiple programs concurrently Qualifications: Experienced in program management involving agile software development. Manage overall end-to-end program plan, Risks/Issues/Decisions log, facilitate key meetings. Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment. Understanding of and experience managing initiatives in one or more areas such as eCommerce, B2B business, Loyalty programs, Rewards Processing, or Payments Processing desired. Bachelor's degree in Computer Science, MIS, Business, or equivalent 8+ years of technology program management experience Competency with Microsoft Office tools -Word, Excel, PowerPoint, Project, SharePoint etc. Experience with Agile SDLC methodology and related tools such as Rally, Jira, Clarity PPM Strong negotiation, influencing and conflict resolution abilities. Motivated with a strong focus on execution and metrics.
May 02, 2024
Full time
About Blackhawk Network: Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN's portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today's leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN's network spans across the globe with over 400,000 consumer touchpoints. Learn more at Overview: At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. Our beliefs? Win as one team, be innovative, global excellence, and be inspiring! Program Managers will partner with Product and Engineering leads and teams to define roadmaps, multi-sprint plans, and help deliver on those roadmaps. They will collaborate with other internal/external stakeholders, organize planning sessions, and lead critical programs associated with one or more technology areas. We are looking for a self-motivated, driven individual with exceptional program management skills, strong agile / technical background, ability to lead teams and can work collaboratively within a global, matrixed, and fast-paced environment to deliver successful outcomes. Responsibilities: End-to-end program planning involving cloud software development Partner closely with Product Management, Engineering teams, key business stakeholders, and external entities on defining scope, requirements, solution design, implementation, testing, and deployment. Lead initiatives in one or more areas such as eCommerce, B2B commerce, Payment processing, Rewards Processing and help deliver the expected outcomes. Managing stakeholder communications effectively at various levels. Lead cross-functional meetings and foster teamwork; manage interdependencies, drive escalation and resolution of issues, while promoting collaboration and coordination Manage multiple programs concurrently Qualifications: Experienced in program management involving agile software development. Manage overall end-to-end program plan, Risks/Issues/Decisions log, facilitate key meetings. Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment. Understanding of and experience managing initiatives in one or more areas such as eCommerce, B2B business, Loyalty programs, Rewards Processing, or Payments Processing desired. Bachelor's degree in Computer Science, MIS, Business, or equivalent 8+ years of technology program management experience Competency with Microsoft Office tools -Word, Excel, PowerPoint, Project, SharePoint etc. Experience with Agile SDLC methodology and related tools such as Rally, Jira, Clarity PPM Strong negotiation, influencing and conflict resolution abilities. Motivated with a strong focus on execution and metrics.
E Commerce Account Manager / London / 50k to 60k per annum As E Commerce Account Manager, working with our client, a global pharmaceutical company specialising in dermatology, you will be the go-to expert for understanding specific customer needs. Your primary focus will be on delivering winning commercial propositions and ensuring meticulous financial control through joint business planning. You'll be a professional in selling and negotiating, overseeing excellent execution to drive long-term profitable growth. Key Responsibilities: Implement and execute eCommerce global vision and strategy, optimising content, assortment, ratings & reviews, search, and targeted selling for both pure-play and bricks-and-clicks customers. Develop bottom-up customer account plans aligned with business objectives and customer strategies. Be accountable for achieving net sales and gross to net % targets, managing other lines in the P&L proactively. Define account-specific strategies, plans, and tactics to drive category growth based on consumer, shopper, and customer requirements. Ensure alignment across key growth opportunities and account plans. Execute promotional guidelines by category and channel, evaluating ROI of trade investments and adjusting plans as needed. Craft customer-focused commercial propositions that support annual brand plans. Collaborate with the digital marketing team to execute and communicate digital marketing strategies within key e-commerce accounts. Utilise strong sales skills to build and maintain relationships. Key Skills/Experience Required: 3+ years of commercial experience in e-commerce sales, particularly with Amazon and pure-play accounts. Demonstrated success in delivering key e-commerce commercial KPIs. Understanding of key business functions such as commercial, finance, technical, and supply chain. Knowledge of the UK customer/FMCG market. Strong data analysis, organising, and prioritisation skills. Degree-level education. Strong proficiency in Microsoft Office Suite. Personal Attributes: Demonstrates resilience and entrepreneurship in managing accounts. A self-starter who can work autonomously while also bringing the team along. Focuses on delivering for both the customer and the company, fostering collaborative relationships internally and externally. This is a 3 to 6 month temporary contract with the potential to become permanent. Hybrid working, 4 days remote and 1 day a week in the London office. Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
May 02, 2024
Seasonal
E Commerce Account Manager / London / 50k to 60k per annum As E Commerce Account Manager, working with our client, a global pharmaceutical company specialising in dermatology, you will be the go-to expert for understanding specific customer needs. Your primary focus will be on delivering winning commercial propositions and ensuring meticulous financial control through joint business planning. You'll be a professional in selling and negotiating, overseeing excellent execution to drive long-term profitable growth. Key Responsibilities: Implement and execute eCommerce global vision and strategy, optimising content, assortment, ratings & reviews, search, and targeted selling for both pure-play and bricks-and-clicks customers. Develop bottom-up customer account plans aligned with business objectives and customer strategies. Be accountable for achieving net sales and gross to net % targets, managing other lines in the P&L proactively. Define account-specific strategies, plans, and tactics to drive category growth based on consumer, shopper, and customer requirements. Ensure alignment across key growth opportunities and account plans. Execute promotional guidelines by category and channel, evaluating ROI of trade investments and adjusting plans as needed. Craft customer-focused commercial propositions that support annual brand plans. Collaborate with the digital marketing team to execute and communicate digital marketing strategies within key e-commerce accounts. Utilise strong sales skills to build and maintain relationships. Key Skills/Experience Required: 3+ years of commercial experience in e-commerce sales, particularly with Amazon and pure-play accounts. Demonstrated success in delivering key e-commerce commercial KPIs. Understanding of key business functions such as commercial, finance, technical, and supply chain. Knowledge of the UK customer/FMCG market. Strong data analysis, organising, and prioritisation skills. Degree-level education. Strong proficiency in Microsoft Office Suite. Personal Attributes: Demonstrates resilience and entrepreneurship in managing accounts. A self-starter who can work autonomously while also bringing the team along. Focuses on delivering for both the customer and the company, fostering collaborative relationships internally and externally. This is a 3 to 6 month temporary contract with the potential to become permanent. Hybrid working, 4 days remote and 1 day a week in the London office. Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
An exciting opportunity to join a multi-national Jewellery and Diamond company based in West London has arisen for an experienced and Senior Merchandiser. The Senior Merchandiser will be part of the HQ Merchandising team and will report to the Merchandising Manager. The successful candidate will oversee all Merchandising activities across the network of 50+ stores in Asia, USA and Europe. The individual will work closely with HQ Production, Procurement and Sales Liaison teams and support Digital and Marketing Teams with all necessary initiatives relating to product launches and exhibitions. The Key Responsibilities: Sales reporting and data management for network of 50 stores worldwide and e-commerce Intake and order management across all Jewellery and Watches categories Weekly review on sales and stock by product category Oversee allocations across all regions to ensure optimal store stock is maintained in line with promotional strategy / key trading periods Maintain smooth communications with markets on merchandising activities, identifying potential sales opportunities and replenishments strategy Plan and formulate weekly replenishment and review and execute rebalance when necessary Assist in other merchandising activities such as exhibition stock and seasonal store openings Additional merchandising responsibilities / projects as required The ideal candidate will have experience in retail merchandising in the Jewellery industry with Diamond knowledge preferred. Excellent MS Office skills, advanced Excel, PowerPoint and Word. You will have an analytical mindset with high attention to detail and have the ability to work under pressure with moving priorities to meet short deadlines. Must also have good commercial sense and be an excellent communicator.
May 02, 2024
Full time
An exciting opportunity to join a multi-national Jewellery and Diamond company based in West London has arisen for an experienced and Senior Merchandiser. The Senior Merchandiser will be part of the HQ Merchandising team and will report to the Merchandising Manager. The successful candidate will oversee all Merchandising activities across the network of 50+ stores in Asia, USA and Europe. The individual will work closely with HQ Production, Procurement and Sales Liaison teams and support Digital and Marketing Teams with all necessary initiatives relating to product launches and exhibitions. The Key Responsibilities: Sales reporting and data management for network of 50 stores worldwide and e-commerce Intake and order management across all Jewellery and Watches categories Weekly review on sales and stock by product category Oversee allocations across all regions to ensure optimal store stock is maintained in line with promotional strategy / key trading periods Maintain smooth communications with markets on merchandising activities, identifying potential sales opportunities and replenishments strategy Plan and formulate weekly replenishment and review and execute rebalance when necessary Assist in other merchandising activities such as exhibition stock and seasonal store openings Additional merchandising responsibilities / projects as required The ideal candidate will have experience in retail merchandising in the Jewellery industry with Diamond knowledge preferred. Excellent MS Office skills, advanced Excel, PowerPoint and Word. You will have an analytical mindset with high attention to detail and have the ability to work under pressure with moving priorities to meet short deadlines. Must also have good commercial sense and be an excellent communicator.
Support the Studio Manager with managing a teams of stylists, Photographers/ retouchers etc. Client Details A great opportunity for an to join a growing Ecommerce Retailer in the Worsley area. This retail company sell a variety of trend led product for the home and apparel. From Bedding to throws, cushions to loungewear. Due to strong trading figures and company investment they are seeking to add and to their Studio team. Description You the Assistant Photography Manager will liaise with buying teams on trends, product drops and intake dates to ensure we are shooting the correct products in the right timings React to sales and styling feedback from the buying and marketing team Support the Manager with team leadership, training and development, managing the studio and the team in the absence of the Studio Manager Responsible for achieving daily shoot targets across gallery whilst ensuring quality and consistency of imagery never slips Work closely with buying and marketing teams to set styling guides for the season Look out for new trends and keep up to date with the rest of the market to ensure our content is in line with the rest of the market Understand our consumer and what they buy into and guide content to suit Work with our Senior Management team to create and lead the styling vision for the ecommerce, campaign, social and advertising content Profile Previous experience working with in a Studio as a team leader, or in a managerial role Ideally worked for a commercial company as a Lead Photographer or similar Able to influence and motivate a team Flexible and enjoy working in a high pace, fast moving and changing environment Excellent organisation and communication skills Excellent people management skills Commitment, drive and self motivation Full driving licence and access to a vehicle is mandatory Job Offer Free Parking + Close to transport links + On-site role + Progression Opportunities + Staff Events Assistant Photography Manager Assistant Photography Manager
May 02, 2024
Full time
Support the Studio Manager with managing a teams of stylists, Photographers/ retouchers etc. Client Details A great opportunity for an to join a growing Ecommerce Retailer in the Worsley area. This retail company sell a variety of trend led product for the home and apparel. From Bedding to throws, cushions to loungewear. Due to strong trading figures and company investment they are seeking to add and to their Studio team. Description You the Assistant Photography Manager will liaise with buying teams on trends, product drops and intake dates to ensure we are shooting the correct products in the right timings React to sales and styling feedback from the buying and marketing team Support the Manager with team leadership, training and development, managing the studio and the team in the absence of the Studio Manager Responsible for achieving daily shoot targets across gallery whilst ensuring quality and consistency of imagery never slips Work closely with buying and marketing teams to set styling guides for the season Look out for new trends and keep up to date with the rest of the market to ensure our content is in line with the rest of the market Understand our consumer and what they buy into and guide content to suit Work with our Senior Management team to create and lead the styling vision for the ecommerce, campaign, social and advertising content Profile Previous experience working with in a Studio as a team leader, or in a managerial role Ideally worked for a commercial company as a Lead Photographer or similar Able to influence and motivate a team Flexible and enjoy working in a high pace, fast moving and changing environment Excellent organisation and communication skills Excellent people management skills Commitment, drive and self motivation Full driving licence and access to a vehicle is mandatory Job Offer Free Parking + Close to transport links + On-site role + Progression Opportunities + Staff Events Assistant Photography Manager Assistant Photography Manager
Clinical Animal Behaviourist Church Knowle, Dorset Salary dependant on experience 30,000 - 35,000 per annum Full time hybrid role with weekend availability - 37.5 hours per week My client is a well-established, much loved local charity based in Church Knowle, Dorset. They currently have an exciting opportunity to join them in the newly created position of Clinical Animal Behaviourist. This is a great opportunity for a qualified and ambitious animal behaviourist to make a real difference to the way this charity care for animals both in their centres and the wider communities. Responsibilities in the role of Clinical Animal Behaviourist: Support colleagues in all three centres with behaviour assessments for dogs and cats, particularly where concerns have been raised, considering safe practices for risk mitigation and promotion of best practice. Create plans for both training and behaviour modification, using evidence based, positive methodologies that are practical and mitigate risk. Ensure continuous professional development is met by exploring contemporary knowledge via networking and collaboration with relevant organisations, both within and outside of the charity sector, and provide thought leadership in promoting new opportunities and methodology throughout the charity. Represent the charity as a passionate and informed expert, working with the Operations and Fundraising/Communications managers at internal and external events, with the media, and all relevant external channels. Play a leading role in formulation of education initiatives, both at our rescue centres and through our network of charity retail shops. Work with the Leadership team to produce an Education Strategy that promotes responsible pet ownership, position statements and wider community projects. Experience and qualifications required in the role of Clinical Animal Behaviourist: Level 6 graduate qualification (Diploma / Masters / Doctorate NVQ level 6), or higher, in companion animal behaviour, welfare and behaviour modification, or companion animal behaviour counselling. Animal Behaviour and Training Council (ABTC) accredited Clinical Animal Behaviourist (CAB) or working towards accreditation. Extensive experience of working in the field of dog behaviour rehabilitation and welfare. Demonstrable experience of carrying out behavioural assessments of pets. Experience of modifying companion animal behaviour in a variety of settings. Clear experience of welfare-focused animal handling in a clinical setting. Experience of working on behavioural modification techniques with cats, equines, small animals and farm animals would be advantageous Full UK driving licence Benefits in the role of Clinical Animal Behaviourist: Uniform provided Company pension Employee discount - Charity shops, Pet insurance and dog/cat boarding Employee Assistance Programme wellbeing scheme Sick pay Hybrid Home-working Mileage /mile Free onsite parking Training budget If you are a current Clinical Animal Behaviourist, looking for an opportunity to really make a difference within a charity that really do care about the welfare of animals and supporting the wider community with education on the subject, then please apply today with a copy of your CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
May 02, 2024
Full time
Clinical Animal Behaviourist Church Knowle, Dorset Salary dependant on experience 30,000 - 35,000 per annum Full time hybrid role with weekend availability - 37.5 hours per week My client is a well-established, much loved local charity based in Church Knowle, Dorset. They currently have an exciting opportunity to join them in the newly created position of Clinical Animal Behaviourist. This is a great opportunity for a qualified and ambitious animal behaviourist to make a real difference to the way this charity care for animals both in their centres and the wider communities. Responsibilities in the role of Clinical Animal Behaviourist: Support colleagues in all three centres with behaviour assessments for dogs and cats, particularly where concerns have been raised, considering safe practices for risk mitigation and promotion of best practice. Create plans for both training and behaviour modification, using evidence based, positive methodologies that are practical and mitigate risk. Ensure continuous professional development is met by exploring contemporary knowledge via networking and collaboration with relevant organisations, both within and outside of the charity sector, and provide thought leadership in promoting new opportunities and methodology throughout the charity. Represent the charity as a passionate and informed expert, working with the Operations and Fundraising/Communications managers at internal and external events, with the media, and all relevant external channels. Play a leading role in formulation of education initiatives, both at our rescue centres and through our network of charity retail shops. Work with the Leadership team to produce an Education Strategy that promotes responsible pet ownership, position statements and wider community projects. Experience and qualifications required in the role of Clinical Animal Behaviourist: Level 6 graduate qualification (Diploma / Masters / Doctorate NVQ level 6), or higher, in companion animal behaviour, welfare and behaviour modification, or companion animal behaviour counselling. Animal Behaviour and Training Council (ABTC) accredited Clinical Animal Behaviourist (CAB) or working towards accreditation. Extensive experience of working in the field of dog behaviour rehabilitation and welfare. Demonstrable experience of carrying out behavioural assessments of pets. Experience of modifying companion animal behaviour in a variety of settings. Clear experience of welfare-focused animal handling in a clinical setting. Experience of working on behavioural modification techniques with cats, equines, small animals and farm animals would be advantageous Full UK driving licence Benefits in the role of Clinical Animal Behaviourist: Uniform provided Company pension Employee discount - Charity shops, Pet insurance and dog/cat boarding Employee Assistance Programme wellbeing scheme Sick pay Hybrid Home-working Mileage /mile Free onsite parking Training budget If you are a current Clinical Animal Behaviourist, looking for an opportunity to really make a difference within a charity that really do care about the welfare of animals and supporting the wider community with education on the subject, then please apply today with a copy of your CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
CRM Manager Crewe Salary up to £38,000 + Generous Holiday Allowance, Company Pension and Great Discounts At Ryman we have an incredible role to join our vibrant Marketing Team, this role will sit in the heart of the CRM team. The Role: As CRM Manager, you will liaise with key stakeholders across the business to ensure our customers receive relevant, timely and inspiring communications from the brand aimed at driving repeat purchase and long-term loyalty. You will drive the development and implementation of our email strategy across broadcast and automation campaigns to drive sales and engagement with both businesses and consumers. Role of Department: The marketing team is responsible for delivering POS and marketing communications in store, advertising, PR and social media activity, creative development, own label packaging, CRM, leaflets & publications, events and other activities to help drive sales both instore and online, engage customers and support the awareness and development of the Ryman brand. What you will get from us: A great Team to work with where you can progress and make a difference at all levels Competitive Salary Holiday Allowance Free Parking Subsidised Canteen Company Pension scheme Apprenticeship scheme to continue your development Generous discount at TPRG and on our amazing benefits hub Main Duties and Responsibilities: Manage the email marketing calendar, working with the Senior CRM Manager and the necessary stakeholders to ensure that emails align with the overall customer plan. Design and implement weekly emails including creating compelling copy, subject lines and design templates and briefing the design studio along with building the emails in our email & customer data platform, Ometria. Manage the full sign off process for all emails, including Trading sign off, building strong relationships with Trading and eCommerce teams. Alongside the Senior CRM Manager, further develop and bring to life the lifecycle/automation campaigns from welcome journeys to post purchase and retention primarily across email, but working with the wider digital team to incorporate other channels into the flows. Use customer segmentation data to tailor marketing communications, to increase relevancy and frequency of purchase. Promote a culture of test & learn to drive innovation and utilise the full functionality of our customer data platform. Create timely, accurate, inspiring and error free customer communications, with a consistent tone of voice, look and feel, which supports our brand objectives. Be responsible for the analysis of all email campaigns, providing detailed reporting to the business across key KPIs and sharing best practice and recommendations to improve email performance. Be responsible for managing GDPR requests within the team. Build strong relationships with teams across the business through credible, fact based discussions, which seek to fulfil overall business objectives. Support the Senior CRM Manager on delivery of the Ryman Rewards loyalty program What we would like to see in you? Experience in an email or campaign role, with a minimum of 2 years' experience, ideally to include lifecycle campaigns and with good knowledge of industry best practice and building segmentation . A strong creative executer, with excellent copywriting skills and the capability to create compelling customer communications. Commercially astute, balancing trade driving needs with customer relationships and brand/communication stories. A dynamic, passionate self-starter who can prioritise their own workload and take full accountability for all aspects of their role .Excellent prioritisation skills with the ability to manage multiple projects concurrently. A team player with a can-do attitude who is willing to go the extra mile to ensure work is completed on time and to the highest standards. An analytical mind, able to interpret data to help drive decisions and engage across the business. A confident communicator, who can clearly articulate credible opinions based on facts and challenge key stakeholders, appropriately, at all levels. The ability to be flexible and work to support the needs of the business including occasional weekend / out of hours working. The ability to travel to offsite meetings and events .Experience working in retail eCommerce is preferred. Experience working with the Ometria email platform and Magento 2 would be an advantage. Knowledge of Photoshop and basic HTML would be an advantage. Experience working on direct mail and loyalty schemes would be an advantage Who we are: Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre. Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work. Want to join our team? Apply today for this exciting CRM Manager role
May 02, 2024
Full time
CRM Manager Crewe Salary up to £38,000 + Generous Holiday Allowance, Company Pension and Great Discounts At Ryman we have an incredible role to join our vibrant Marketing Team, this role will sit in the heart of the CRM team. The Role: As CRM Manager, you will liaise with key stakeholders across the business to ensure our customers receive relevant, timely and inspiring communications from the brand aimed at driving repeat purchase and long-term loyalty. You will drive the development and implementation of our email strategy across broadcast and automation campaigns to drive sales and engagement with both businesses and consumers. Role of Department: The marketing team is responsible for delivering POS and marketing communications in store, advertising, PR and social media activity, creative development, own label packaging, CRM, leaflets & publications, events and other activities to help drive sales both instore and online, engage customers and support the awareness and development of the Ryman brand. What you will get from us: A great Team to work with where you can progress and make a difference at all levels Competitive Salary Holiday Allowance Free Parking Subsidised Canteen Company Pension scheme Apprenticeship scheme to continue your development Generous discount at TPRG and on our amazing benefits hub Main Duties and Responsibilities: Manage the email marketing calendar, working with the Senior CRM Manager and the necessary stakeholders to ensure that emails align with the overall customer plan. Design and implement weekly emails including creating compelling copy, subject lines and design templates and briefing the design studio along with building the emails in our email & customer data platform, Ometria. Manage the full sign off process for all emails, including Trading sign off, building strong relationships with Trading and eCommerce teams. Alongside the Senior CRM Manager, further develop and bring to life the lifecycle/automation campaigns from welcome journeys to post purchase and retention primarily across email, but working with the wider digital team to incorporate other channels into the flows. Use customer segmentation data to tailor marketing communications, to increase relevancy and frequency of purchase. Promote a culture of test & learn to drive innovation and utilise the full functionality of our customer data platform. Create timely, accurate, inspiring and error free customer communications, with a consistent tone of voice, look and feel, which supports our brand objectives. Be responsible for the analysis of all email campaigns, providing detailed reporting to the business across key KPIs and sharing best practice and recommendations to improve email performance. Be responsible for managing GDPR requests within the team. Build strong relationships with teams across the business through credible, fact based discussions, which seek to fulfil overall business objectives. Support the Senior CRM Manager on delivery of the Ryman Rewards loyalty program What we would like to see in you? Experience in an email or campaign role, with a minimum of 2 years' experience, ideally to include lifecycle campaigns and with good knowledge of industry best practice and building segmentation . A strong creative executer, with excellent copywriting skills and the capability to create compelling customer communications. Commercially astute, balancing trade driving needs with customer relationships and brand/communication stories. A dynamic, passionate self-starter who can prioritise their own workload and take full accountability for all aspects of their role .Excellent prioritisation skills with the ability to manage multiple projects concurrently. A team player with a can-do attitude who is willing to go the extra mile to ensure work is completed on time and to the highest standards. An analytical mind, able to interpret data to help drive decisions and engage across the business. A confident communicator, who can clearly articulate credible opinions based on facts and challenge key stakeholders, appropriately, at all levels. The ability to be flexible and work to support the needs of the business including occasional weekend / out of hours working. The ability to travel to offsite meetings and events .Experience working in retail eCommerce is preferred. Experience working with the Ometria email platform and Magento 2 would be an advantage. Knowledge of Photoshop and basic HTML would be an advantage. Experience working on direct mail and loyalty schemes would be an advantage Who we are: Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre. Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work. Want to join our team? Apply today for this exciting CRM Manager role
Ecommerce Manager Cytoplan is a leading supplements company committed to providing high-quality, scientifically researched nutritional supplements to enhance the well-being of our customers. Our dedication to health and wellness is reflected through our wide range of products designed to meet the diverse needs of our clientele. Our commitment to innovation drives us to harness cutting-edge digital strategies to enhance e-commerce effectiveness and efficiency. As we continue to grow we are seeking an Ecommerce Manager to spearhead our initiatives in optimising online sales conversions through advanced technological solutions. Location: Hybrid - office based in Blackpole, Worcestershire 3 days per week The Role The Ecommerce Manager will play a pivotal role in engineering and executing sophisticated e-commerce strategies that significantly enhance website performance and sales conversion rates for Cytoplan. The ideal candidate will bring a robust understanding of Ecommerce and digital marketing analytics, and a proven ability to translate traffic into tangible sales results. This role demands a combination of strategic thinking and a data-driven approach to craft and implement solutions that elevate our e-commerce platform. Key Responsibilities: E-Commerce Strategy: With the Head of Marketing, develop an execute e-commerce strategy inline with company goals, owning the implementation and execution of them. User behaviour analysis Deep dive into user behaviour across the web channel. Use heatmaps, session recordings, and funnel analysis to identify bottlenecks and optimise user journeys. Use insights to drive marketing strategies and tactics that improve experience and conversion. Use data analysis tools to carry out web traffic analysis, highlighting area's ripe for optimization based on performance data. UX: Use behaviour to plan consistent web experience improvements, encompassing all aspects of the users interactions to create a positive and enjoyable experience ultimately leading to loyal customers, through iterately improving the designs. Testing: A/B and multivariate testing to refine website elements Recommendations - use tools and analysis to increase basket size, include recommendations engines and on-site search capabilities, implementing changes that improve the customer experience and conversions. Online trading: analyze product performance data to identify top or slow selling products, high or low converters, working with product and marketing teams to aide fast decisions and product optimisations that support sell-through. Customer segmentation and personalisation . Develop techniques to serve different customer segments with relevant targeted content. Work with IT to lead on technical audits and performance optimisation of the e-commerce platform Collaborate: Work closely with the marketing, product and IT teams to ensure alignment and clarity of workstreams that support each other in our shared growth goals. Bring actionable data to present at weekly meetings. Competitors. Monitor competitors and developments in the industry to ensure we stay ahead of the game. Person Profile Bachelor's or Master's degree in Computer Science, Digital Marketing, E-Commerce, or a related technical field. A minimum of 3 years experience in a technical e-commerce role, with a solid foundation in e-commerce platforms (Magento, Shopify, WooCommerce). Expertise data analytics (Google Analytics) and ideally CRO tools. Strong analytical and presentation skills with experience in customer segmentation, and financial forecasting. Exceptional problem-solving capabilities and strategic foresight. What We Offer: 40-45K plus discretionary bonus Flexi time outside of core hours Hybrid working 25 days holiday, with the option to buy and sell up to 3 days (for a fulltime employee) 200 complementary therapy allowance Contributory pension scheme 20 per month towards gym membership Access to 24-hour online doctor Complementary therapies Cycle to work scheme Employee assistance programme Brand spanking new offices! Lots more! PLEASE NOTE ALL THIRD PARTY AND DIRECT APPLICATIONS WILL BE FORWARDED TO OUR RETAINED CONSULTANTS AT CULTURE RECRUITMENT GROUP.
May 02, 2024
Full time
Ecommerce Manager Cytoplan is a leading supplements company committed to providing high-quality, scientifically researched nutritional supplements to enhance the well-being of our customers. Our dedication to health and wellness is reflected through our wide range of products designed to meet the diverse needs of our clientele. Our commitment to innovation drives us to harness cutting-edge digital strategies to enhance e-commerce effectiveness and efficiency. As we continue to grow we are seeking an Ecommerce Manager to spearhead our initiatives in optimising online sales conversions through advanced technological solutions. Location: Hybrid - office based in Blackpole, Worcestershire 3 days per week The Role The Ecommerce Manager will play a pivotal role in engineering and executing sophisticated e-commerce strategies that significantly enhance website performance and sales conversion rates for Cytoplan. The ideal candidate will bring a robust understanding of Ecommerce and digital marketing analytics, and a proven ability to translate traffic into tangible sales results. This role demands a combination of strategic thinking and a data-driven approach to craft and implement solutions that elevate our e-commerce platform. Key Responsibilities: E-Commerce Strategy: With the Head of Marketing, develop an execute e-commerce strategy inline with company goals, owning the implementation and execution of them. User behaviour analysis Deep dive into user behaviour across the web channel. Use heatmaps, session recordings, and funnel analysis to identify bottlenecks and optimise user journeys. Use insights to drive marketing strategies and tactics that improve experience and conversion. Use data analysis tools to carry out web traffic analysis, highlighting area's ripe for optimization based on performance data. UX: Use behaviour to plan consistent web experience improvements, encompassing all aspects of the users interactions to create a positive and enjoyable experience ultimately leading to loyal customers, through iterately improving the designs. Testing: A/B and multivariate testing to refine website elements Recommendations - use tools and analysis to increase basket size, include recommendations engines and on-site search capabilities, implementing changes that improve the customer experience and conversions. Online trading: analyze product performance data to identify top or slow selling products, high or low converters, working with product and marketing teams to aide fast decisions and product optimisations that support sell-through. Customer segmentation and personalisation . Develop techniques to serve different customer segments with relevant targeted content. Work with IT to lead on technical audits and performance optimisation of the e-commerce platform Collaborate: Work closely with the marketing, product and IT teams to ensure alignment and clarity of workstreams that support each other in our shared growth goals. Bring actionable data to present at weekly meetings. Competitors. Monitor competitors and developments in the industry to ensure we stay ahead of the game. Person Profile Bachelor's or Master's degree in Computer Science, Digital Marketing, E-Commerce, or a related technical field. A minimum of 3 years experience in a technical e-commerce role, with a solid foundation in e-commerce platforms (Magento, Shopify, WooCommerce). Expertise data analytics (Google Analytics) and ideally CRO tools. Strong analytical and presentation skills with experience in customer segmentation, and financial forecasting. Exceptional problem-solving capabilities and strategic foresight. What We Offer: 40-45K plus discretionary bonus Flexi time outside of core hours Hybrid working 25 days holiday, with the option to buy and sell up to 3 days (for a fulltime employee) 200 complementary therapy allowance Contributory pension scheme 20 per month towards gym membership Access to 24-hour online doctor Complementary therapies Cycle to work scheme Employee assistance programme Brand spanking new offices! Lots more! PLEASE NOTE ALL THIRD PARTY AND DIRECT APPLICATIONS WILL BE FORWARDED TO OUR RETAINED CONSULTANTS AT CULTURE RECRUITMENT GROUP.
Retail Assistant Shop Manager - London Based Charity Kentish Town, London Salary 22,824 per annum + benefits A fantastic opportunity to join a much-loved London based charity retailer as an Assistant Store/Assistant Shop Manager has arisen. We are looking for a commercially minded Assistant Store/Assistant Shop Manager who is passionate about maximising sales and profits for this key store located in Kentish Town. London. Reporting into the Store Manager, you will be responsible for all aspects of the shop in the absence of the shop manager, meeting agreed sales targets, and maximising profit to increase the overall contribution of the shop. To be an ambassador for the charity, supporting and endorsing the cultural aims of the organisation. This role is instrumental in making the shops the hub of the local community, acting as the face of the charity, raising public awareness the amazing work this charity does. Charity Retail Assistant Shop Manager - The Role: In conjunction with the Store Manager achieve agreed sales targets and maximise profit through effective cost control. Ensure that a standard of excellence is maintained, in terms of customer service and supporter care. Generate additional income using local corporate and independent contacts, and social media. Generate quality donated goods, to achieve the agreed processing targets, in order to maximise shop density levels, whilst complying with pricing guidelines. Maintain a high standard of visual merchandising and display. Comply with Health and Safety policies and directives. Effectively recruit, develop and retain both paid staff and volunteers; ensuring that they have ongoing training and knowledge to maximise their potential. Charity Retail Assistant Shop Manager - The Person: Previous Assistant Manager or Supervisory experience within charity or fashion retail. Commercial awareness and the ability to create a customer journey to the highest level. Experience of managing a diverse team of people. Experience of visual merchandising and commerciality. Experience of working in a fast paced, sales driven, customer facing environment, Experience of working with sales and profit targets. Passion for charity retailing. Passion for fashion and key knowledge of the latest fashion trends. If you have experience within fashion retailing or charity retailing as an Assistant Manager or Supervisor and you are interested in working for a great charity who have a fantastic training and progression platform in place, please do not hesitate to apply today with your CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
May 02, 2024
Full time
Retail Assistant Shop Manager - London Based Charity Kentish Town, London Salary 22,824 per annum + benefits A fantastic opportunity to join a much-loved London based charity retailer as an Assistant Store/Assistant Shop Manager has arisen. We are looking for a commercially minded Assistant Store/Assistant Shop Manager who is passionate about maximising sales and profits for this key store located in Kentish Town. London. Reporting into the Store Manager, you will be responsible for all aspects of the shop in the absence of the shop manager, meeting agreed sales targets, and maximising profit to increase the overall contribution of the shop. To be an ambassador for the charity, supporting and endorsing the cultural aims of the organisation. This role is instrumental in making the shops the hub of the local community, acting as the face of the charity, raising public awareness the amazing work this charity does. Charity Retail Assistant Shop Manager - The Role: In conjunction with the Store Manager achieve agreed sales targets and maximise profit through effective cost control. Ensure that a standard of excellence is maintained, in terms of customer service and supporter care. Generate additional income using local corporate and independent contacts, and social media. Generate quality donated goods, to achieve the agreed processing targets, in order to maximise shop density levels, whilst complying with pricing guidelines. Maintain a high standard of visual merchandising and display. Comply with Health and Safety policies and directives. Effectively recruit, develop and retain both paid staff and volunteers; ensuring that they have ongoing training and knowledge to maximise their potential. Charity Retail Assistant Shop Manager - The Person: Previous Assistant Manager or Supervisory experience within charity or fashion retail. Commercial awareness and the ability to create a customer journey to the highest level. Experience of managing a diverse team of people. Experience of visual merchandising and commerciality. Experience of working in a fast paced, sales driven, customer facing environment, Experience of working with sales and profit targets. Passion for charity retailing. Passion for fashion and key knowledge of the latest fashion trends. If you have experience within fashion retailing or charity retailing as an Assistant Manager or Supervisor and you are interested in working for a great charity who have a fantastic training and progression platform in place, please do not hesitate to apply today with your CV. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Graduate Project Manager About Portaltech Reply: Portaltech Reply is the Reply Group company, partner of SAP, that provides Customer Experience solutions. Portaltech Reply is a combination of eCommerce Omnichannel knowledge and outstanding technical expertise, that allows to work with clients on their eCommerce and digital retail strategies, operations and technologies, and develops world-class eCommerce solutions. Since 2000 Portaltech Reply has consolidated his position within the eCommerce SIs ecosystem and, after becoming a hybris partner in 2007, has been accredited as one of the worldwide hybris' leading solution partners, holding a Platinum Elite Status and being named hybris Global Partner of the Year 2012, 2011 and 2009. Selected by SAP Hybris in 2015, Portaltech has been working with SAP core engineering team to develop and enhance product features such as the Travel Accelerator. With offices in London, Milan, Munich, Minsk and Chicago, Portaltech Reply has been helping customers worldwide, successfully designing and implementing over 50 eCommerce solutions for leading retailers, brands and B2Bs Responsibilites: You'll ensure we deliver projects in a structured way, keeping our teams on track with the agreed project timeline As a project manager, you'll oversee the progress of our digital projects from the initial planning stage all the way to completion Shape and own project plans and project management systems, maintaining good project discipline Lead and motivate a multi-skilled delivery team focusing on implementation and integration projects You'll act as prime point of contact for project stakeholders and as a liaison to client subject matter experts About the candidate: Bachelor's degree in Business, Management, Economics, Computer Science or in an IT-related field You have already gained initial digital project management experience with exposure to agile methodology Certifications in relevant project management methodology are a strong asset You're a natural collaborator and you can demonstrate strong stakeholder management skills Reply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
May 02, 2024
Full time
Graduate Project Manager About Portaltech Reply: Portaltech Reply is the Reply Group company, partner of SAP, that provides Customer Experience solutions. Portaltech Reply is a combination of eCommerce Omnichannel knowledge and outstanding technical expertise, that allows to work with clients on their eCommerce and digital retail strategies, operations and technologies, and develops world-class eCommerce solutions. Since 2000 Portaltech Reply has consolidated his position within the eCommerce SIs ecosystem and, after becoming a hybris partner in 2007, has been accredited as one of the worldwide hybris' leading solution partners, holding a Platinum Elite Status and being named hybris Global Partner of the Year 2012, 2011 and 2009. Selected by SAP Hybris in 2015, Portaltech has been working with SAP core engineering team to develop and enhance product features such as the Travel Accelerator. With offices in London, Milan, Munich, Minsk and Chicago, Portaltech Reply has been helping customers worldwide, successfully designing and implementing over 50 eCommerce solutions for leading retailers, brands and B2Bs Responsibilites: You'll ensure we deliver projects in a structured way, keeping our teams on track with the agreed project timeline As a project manager, you'll oversee the progress of our digital projects from the initial planning stage all the way to completion Shape and own project plans and project management systems, maintaining good project discipline Lead and motivate a multi-skilled delivery team focusing on implementation and integration projects You'll act as prime point of contact for project stakeholders and as a liaison to client subject matter experts About the candidate: Bachelor's degree in Business, Management, Economics, Computer Science or in an IT-related field You have already gained initial digital project management experience with exposure to agile methodology Certifications in relevant project management methodology are a strong asset You're a natural collaborator and you can demonstrate strong stakeholder management skills Reply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Elevation Recruitment Group s Procurement & Supply Chain division are very excited to be working with a leading FMCG / Consumer Product business who are looking for a Supply Chain Manager based in Leeds. This is an exciting opportunity for the Supply Chain Manager to play a pivotal role to drive the strategic and operational supply chain forward. + Monitoring and planning stock levels and replenishment, ensuing stock availability and accurate stock records are maintained in all stock holding locations + Processing orders received from trade customers and managing their fulfilment through to completed delivery in line with customer s requirements + Managing the company s relationship with manufacturers, fulfilment partners and trade customer supply chain teams including: - monitoring and managing compliance with SLAs and KPIs - troubleshooting, problem solving and issue resolution - cost benchmarking and negotiation - ensuring they are fit for purpose in the context of the company s business plan; benchmarking and identifying suitable alternatives as appropriate + Liaising with fulfilment partners and the Customer Care team to ensure all eCommerce orders are fulfilled and dispatched in line with SLAs + Liaising with the Marketing, Commercial and Product Development teams to ensure the supply chain implications of all planned activity and product/customer launches are identified, an action plan put in place and execution of the plan is managed and monitored + Maintaining the company s Product SKU Code and packaging databases and production batch register + Preparing, reviewing and circulating a range of key Supply Chain reports and ensuring actions identified from the review are actioned in a timely manner Personal Attributes: + Strong personal drive and ability to work accurately at pace + Versatility and flexibility - ability to adapt to changes in agenda and task requirement + Team player hands on, sleeves up approach + Diligence to ensure work is completed to the highest standard; accurately and efficiently + Takes full ownership of own role and objectives + Can do approach with tenacity and strong desire to develop personal skills and experience in a dynamic, commercial environment + Confident in own abilities but prepared to listen to, and learn from, colleagues with more experience + Inquisitive prepared to question the status quo whilst maintaining respect for the views and decisions of your line manager and senior managers + Proactive in seeking guidance when working beyond current knowledge or experience + Resourceful in seeking guidance and problem solving Experience: + Proven track record and experience of supply chain management in an industry/ commercial role + Intermediate knowledge of Microsoft Excel (e.g. vlookup, SUMIF, pivot table functions) + Ability to communicate confidently with people at all levels + Able to prioritise work based on deadlines and importance + A proven problem solver - proactive in identifying business issues, identifying and recommending solutions and in implementing agreed recommendations + Attention to detail in all aspects of role consistently produces work to the highest standard Desirable: + Experience of working with a brand that has expanded into international markets + Experience of multi-location stock management + Experience of delivering stock to national retailers + Experience of Online E-commerce platforms such as Amazon + Familiarity with the international Commodity Code system and Incoterms If you feel as though you match the criteria listed above and you would like to find out more about the position, business and wider opportunity, please apply or alternatively contact Carl Walker at Elevation Recruitment Group.
May 02, 2024
Full time
Elevation Recruitment Group s Procurement & Supply Chain division are very excited to be working with a leading FMCG / Consumer Product business who are looking for a Supply Chain Manager based in Leeds. This is an exciting opportunity for the Supply Chain Manager to play a pivotal role to drive the strategic and operational supply chain forward. + Monitoring and planning stock levels and replenishment, ensuing stock availability and accurate stock records are maintained in all stock holding locations + Processing orders received from trade customers and managing their fulfilment through to completed delivery in line with customer s requirements + Managing the company s relationship with manufacturers, fulfilment partners and trade customer supply chain teams including: - monitoring and managing compliance with SLAs and KPIs - troubleshooting, problem solving and issue resolution - cost benchmarking and negotiation - ensuring they are fit for purpose in the context of the company s business plan; benchmarking and identifying suitable alternatives as appropriate + Liaising with fulfilment partners and the Customer Care team to ensure all eCommerce orders are fulfilled and dispatched in line with SLAs + Liaising with the Marketing, Commercial and Product Development teams to ensure the supply chain implications of all planned activity and product/customer launches are identified, an action plan put in place and execution of the plan is managed and monitored + Maintaining the company s Product SKU Code and packaging databases and production batch register + Preparing, reviewing and circulating a range of key Supply Chain reports and ensuring actions identified from the review are actioned in a timely manner Personal Attributes: + Strong personal drive and ability to work accurately at pace + Versatility and flexibility - ability to adapt to changes in agenda and task requirement + Team player hands on, sleeves up approach + Diligence to ensure work is completed to the highest standard; accurately and efficiently + Takes full ownership of own role and objectives + Can do approach with tenacity and strong desire to develop personal skills and experience in a dynamic, commercial environment + Confident in own abilities but prepared to listen to, and learn from, colleagues with more experience + Inquisitive prepared to question the status quo whilst maintaining respect for the views and decisions of your line manager and senior managers + Proactive in seeking guidance when working beyond current knowledge or experience + Resourceful in seeking guidance and problem solving Experience: + Proven track record and experience of supply chain management in an industry/ commercial role + Intermediate knowledge of Microsoft Excel (e.g. vlookup, SUMIF, pivot table functions) + Ability to communicate confidently with people at all levels + Able to prioritise work based on deadlines and importance + A proven problem solver - proactive in identifying business issues, identifying and recommending solutions and in implementing agreed recommendations + Attention to detail in all aspects of role consistently produces work to the highest standard Desirable: + Experience of working with a brand that has expanded into international markets + Experience of multi-location stock management + Experience of delivering stock to national retailers + Experience of Online E-commerce platforms such as Amazon + Familiarity with the international Commodity Code system and Incoterms If you feel as though you match the criteria listed above and you would like to find out more about the position, business and wider opportunity, please apply or alternatively contact Carl Walker at Elevation Recruitment Group.
Saint Michaels Hospice Charity Stores are at the heart of our community. We have an exciting opportunity for an experienced retail manager with natural confidence and leadership skills, and a passion to build on something special to lead our flagship store in the superb location of Cold Bath Road. This role would suit a manager who demonstrates a love of sustainable fashion, and who thrives in a fast-paced and dynamic environment. As champion for our customer and donor experience, the manager will support the team of staff and volunteers to provide exceptional service, a welcoming and friendly shop to visit or work in, and beautiful windows that would entice any new or regular customer to browse. With a keen desire to meet and exceed targets, this role would develop plans and have regular visits with the Retail Area Manager to discuss shop performance and look at ways in which we can grow and enhance our amazing hospice charity store. If you would like the opportunity to manage this successful retail business, be part of a successful hospice retail team making a significant difference to local people, feel valued and respected for your creativity and hard work, and work with a warm, friendly, and remarkable team; we would love to hear from you. Benefits include: - 35 days holiday per year (including Bank Holidays, pro-rata). Comprehensive Induction Programme. Refer a friend bonus scheme Pension Scheme with an employer contribution of 8% Employee Assistance Programme. Access to staff support. Free group life assurance. Free DBS check. Free car parking and close to bus and train stations. Herriot Hospice Homecare, Just B and Saint Michaels Hospice make up registered charity North Yorkshire Hospice Care. Youll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond. Job Description Job Purpose To lead and manage a shop, with a minimum of £175k turnover, and shop team to drive forward a top selling sales culture both on the shop floor and using online selling platforms, and customers and donors receive the highest standards of customer service. Key Tasks Working with the Retail Area Manager to develop a short to medium term shop plan to include targets and key performance indicators, customer profile and engagement, volunteer support, North Yorkshire Hospice Cares brand recognition and new ideas and promotions to increase sales. To ensure that the shop provides exceptional standards of customer service and a positive shopping experience, supporting all members of the shop team to meet the same standard. To strive to make each customer and donor interaction the best it can be to enhance customer relationships, increase customer loyalty and accelarate shop growth. To take responsibility for managing the agreed shop costs and sales budget and proactively develop and implement plans to recover any shortfall so that targets are maintained throughout the year. With the appropriate guidance from the Retail Area Manager and HR & People Team to lead and manage a strong, knowledgeable, and commercial shop team through effective recruitment, induction, appraisal, training, and performance management processes. To prepare for planned, regular shop visits with the Retail Area Manager to discuss areas such as shop plan progress, shop performance including key KPIs, ASP, sales space analysis, and profit, team, training, operational issues, shop design and layout, new ideas and health and safety. To manage the day to day operation of the retail store ensuring policies and procedures are adhered to, that the required standards for health and safety and trading standards are met and that excellent standards in housekeeping and merchandising are maintained. To ensure the security, maintenance and cleaning of the shop premises, reporting any faults and damage promptly for action. To have an understanding of the shop lease terms in respect of repairs and maintenance to be able to contribute to refurbishment planning. To support the whole shop team in maximising the use of the EPOS system and promotion of Gift aid. To use the information from EPOS system to support and evidence performance management, team management and customer profiling for the shop. To be accountable for the shop takings, ensuring that correct records are maintained and provided to the Finance Team in line with procedures. To prepare donated goods for display, maintaining an attractive display to maximise the turnover of stock. To ensure that items are marketed to attract the highest price making use of alternative means of selling such as ecommerce as necessary. To work collaboratively with the retail team to support relief cover, share best practice and ensure donations are maximised through store transfers rather than through recycling. To ensure the safe disposal of all waste goods and refuse, maximising any income which can be generated from recycling. To support any ecommerce opportunities, to actively source items of value that would reach a larger audience through an online platform and either sell using an appropriate site or send the items to the appropriate store for listing and selling. To work with the Community Relationships Team to proactively support the marketing of the stores and sales and fundraising promotions. Attend and participate in meetings, training and other fundraising events as part of the fundraising team. To ensure that any safeguarding concerns are identified and reported in line with NYHC policy and procedure. To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority. To carry out all duties in accordance with the law, the Hospice philosophy, and the Hospice policy on equality of opportunity, inclusion, and diversity. The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need. We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation. JBRP1_UKTJ
May 02, 2024
Full time
Saint Michaels Hospice Charity Stores are at the heart of our community. We have an exciting opportunity for an experienced retail manager with natural confidence and leadership skills, and a passion to build on something special to lead our flagship store in the superb location of Cold Bath Road. This role would suit a manager who demonstrates a love of sustainable fashion, and who thrives in a fast-paced and dynamic environment. As champion for our customer and donor experience, the manager will support the team of staff and volunteers to provide exceptional service, a welcoming and friendly shop to visit or work in, and beautiful windows that would entice any new or regular customer to browse. With a keen desire to meet and exceed targets, this role would develop plans and have regular visits with the Retail Area Manager to discuss shop performance and look at ways in which we can grow and enhance our amazing hospice charity store. If you would like the opportunity to manage this successful retail business, be part of a successful hospice retail team making a significant difference to local people, feel valued and respected for your creativity and hard work, and work with a warm, friendly, and remarkable team; we would love to hear from you. Benefits include: - 35 days holiday per year (including Bank Holidays, pro-rata). Comprehensive Induction Programme. Refer a friend bonus scheme Pension Scheme with an employer contribution of 8% Employee Assistance Programme. Access to staff support. Free group life assurance. Free DBS check. Free car parking and close to bus and train stations. Herriot Hospice Homecare, Just B and Saint Michaels Hospice make up registered charity North Yorkshire Hospice Care. Youll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond. Job Description Job Purpose To lead and manage a shop, with a minimum of £175k turnover, and shop team to drive forward a top selling sales culture both on the shop floor and using online selling platforms, and customers and donors receive the highest standards of customer service. Key Tasks Working with the Retail Area Manager to develop a short to medium term shop plan to include targets and key performance indicators, customer profile and engagement, volunteer support, North Yorkshire Hospice Cares brand recognition and new ideas and promotions to increase sales. To ensure that the shop provides exceptional standards of customer service and a positive shopping experience, supporting all members of the shop team to meet the same standard. To strive to make each customer and donor interaction the best it can be to enhance customer relationships, increase customer loyalty and accelarate shop growth. To take responsibility for managing the agreed shop costs and sales budget and proactively develop and implement plans to recover any shortfall so that targets are maintained throughout the year. With the appropriate guidance from the Retail Area Manager and HR & People Team to lead and manage a strong, knowledgeable, and commercial shop team through effective recruitment, induction, appraisal, training, and performance management processes. To prepare for planned, regular shop visits with the Retail Area Manager to discuss areas such as shop plan progress, shop performance including key KPIs, ASP, sales space analysis, and profit, team, training, operational issues, shop design and layout, new ideas and health and safety. To manage the day to day operation of the retail store ensuring policies and procedures are adhered to, that the required standards for health and safety and trading standards are met and that excellent standards in housekeeping and merchandising are maintained. To ensure the security, maintenance and cleaning of the shop premises, reporting any faults and damage promptly for action. To have an understanding of the shop lease terms in respect of repairs and maintenance to be able to contribute to refurbishment planning. To support the whole shop team in maximising the use of the EPOS system and promotion of Gift aid. To use the information from EPOS system to support and evidence performance management, team management and customer profiling for the shop. To be accountable for the shop takings, ensuring that correct records are maintained and provided to the Finance Team in line with procedures. To prepare donated goods for display, maintaining an attractive display to maximise the turnover of stock. To ensure that items are marketed to attract the highest price making use of alternative means of selling such as ecommerce as necessary. To work collaboratively with the retail team to support relief cover, share best practice and ensure donations are maximised through store transfers rather than through recycling. To ensure the safe disposal of all waste goods and refuse, maximising any income which can be generated from recycling. To support any ecommerce opportunities, to actively source items of value that would reach a larger audience through an online platform and either sell using an appropriate site or send the items to the appropriate store for listing and selling. To work with the Community Relationships Team to proactively support the marketing of the stores and sales and fundraising promotions. Attend and participate in meetings, training and other fundraising events as part of the fundraising team. To ensure that any safeguarding concerns are identified and reported in line with NYHC policy and procedure. To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority. To carry out all duties in accordance with the law, the Hospice philosophy, and the Hospice policy on equality of opportunity, inclusion, and diversity. The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need. We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation. JBRP1_UKTJ
£4, 153.11 per annum (£20,767.90 FTE) Subject to an increase from 1st April 2024 7.5 hours per week (1 day over 7 including weekends) Permanent Kings Road Shop Based Bring your passion for fashion and retail experience to join our Saint Michaels Hospice retail team as an Assistant Manager. Based at our Kings Road Shop, you will support the Shop Manager in maintaining a top-quality sales culture, developing shop plans and enhancing the customer service experience. Providing encouragement and support for the team of volunteers, you will help build a welcoming atmosphere and fuel a committed customer base to boost shop growth. You will be able to demonstrate a keen eye for merchandising, helping pre-loved goods find new homes. You will aim to reach key performance indicators, using your creativity to develop strategies and ways to meet them. In the absence of the Shop Manager, you will take charge of day-to-day operations maintaining standards across all aspects of the shop, as well as budget management. Alongside fashion retail experience and customer service skills, the successful candidate will be innovative and open to new methods for boosting sales and cutting costs. You will demonstrate great organisational and leadership skill, and ability to strengthen interpersonal relationships to empower staff while maintaining an efficient retail environment. Benefits include: - 35 days holiday per year (including Bank Holidays, pro-rata). Comprehensive Induction Programme. Refer a friend bonus scheme Pension Scheme with an employer contribution of 8% Employee Assistance Programme. Access to staff support. Free group life assurance. Free DBS check. Free car parking and close to bus and train stations. Herriot Hospice Homecare, Just B and Saint Michaels Hospice make up registered charity North Yorkshire Hospice Care. Youll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond. Shop Assistant Manager Job Description Job Purpose To support the Shop Manager and in their absence lead and manage a shop team to drive forward a top selling sales culture both on the shop floor and using online selling platforms, to ensure required targets are achieved, and customers and donors receive the highest standards of customer service. Key Tasks Working with the Shop Manager to develop a short to medium term shop plan to include targets and key performance indicators, customer profile and engagement, volunteer support, North Yorkshire Hospice Cares brand recognition and new ideas and promotions to increase sales. To help ensure that the shop provides exceptional standards of customer service and a positive shopping experience, supporting all members of the shop team to meet the same standard. To strive to make each customer and donor interaction the best it can be to enhance customer relationships, increase customer loyalty and accelerate shop growth. In the absence of the Shop Manager to take responsibility for managing the shop costs and sales budget and proactively develop and implement plans to recover any shortfall so that targets are maintained throughout the year. With the appropriate guidance from the Shop Manager and HR & People Team to lead and manage a strong, knowledgeable, and commercial shop team through effective recruitment, induction, appraisal, training, and performance management processes. To assist in regular shop visits with the Retail Area Manager to discuss areas such as shop plan progress, shop performance including key KPIs, ASP, sales space analysis, and profit, team, training, operational issues, shop design and layout, new ideas and health and safety. In the absence of the Shop Manager manage the day to day operation of the retail store ensuring policies and procedures are adhered to, that the required standards for health and safety and trading standards are met and that excellent standards in housekeeping and merchandising are maintained. To assist in the security, maintenance and cleaning of the shop premises, reporting any faults and damage promptly for action. To have an understanding of the shop lease terms in respect of repairs and maintenance to be able to contribute to refurbishment planning. To support the whole shop team in maximising the use of the EPOS system and promotion of Gift aid. To use the information from EPOS system to support and evidence performance management, team management and customer profiling for the shop. To be accountable for the shop takings, ensuring that correct records are maintained and provided to the Finance Team in line with procedures. To prepare donated goods for display, maintaining an attractive display to maximise the turnover of stock. To ensure that items are marketed to attract the highest price making use of alternative means of selling such as ecommerce as necessary. To work collaboratively with the retail team to support relief cover, share best practice and ensure donations are maximised through store transfers rather than through recycling. To ensure the safe disposal of all waste goods and refuse, maximising any income which can be generated from recycling. To support any ecommerce opportunities, to actively source any items of value that would reach a larger audience through an online platform and either sell using an appropriate site or send the items to the appropriate store for listing and selling. To work with the Community Relationships Team to proactively support the marketing of the stores and sales and fundraising promotions. Attend and participate in meetings, training and other fundraising events as part of the fundraising team. To ensure that any safeguarding concerns are identified and reported in line with NYHC policy and procedure. To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority. To carry out all duties in accordance with the law, the Hospice philosophy, and the Hospice policy on equality of opportunity, inclusion, and diversity. The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need. We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation. JBRP1_UKTJ
May 02, 2024
Full time
£4, 153.11 per annum (£20,767.90 FTE) Subject to an increase from 1st April 2024 7.5 hours per week (1 day over 7 including weekends) Permanent Kings Road Shop Based Bring your passion for fashion and retail experience to join our Saint Michaels Hospice retail team as an Assistant Manager. Based at our Kings Road Shop, you will support the Shop Manager in maintaining a top-quality sales culture, developing shop plans and enhancing the customer service experience. Providing encouragement and support for the team of volunteers, you will help build a welcoming atmosphere and fuel a committed customer base to boost shop growth. You will be able to demonstrate a keen eye for merchandising, helping pre-loved goods find new homes. You will aim to reach key performance indicators, using your creativity to develop strategies and ways to meet them. In the absence of the Shop Manager, you will take charge of day-to-day operations maintaining standards across all aspects of the shop, as well as budget management. Alongside fashion retail experience and customer service skills, the successful candidate will be innovative and open to new methods for boosting sales and cutting costs. You will demonstrate great organisational and leadership skill, and ability to strengthen interpersonal relationships to empower staff while maintaining an efficient retail environment. Benefits include: - 35 days holiday per year (including Bank Holidays, pro-rata). Comprehensive Induction Programme. Refer a friend bonus scheme Pension Scheme with an employer contribution of 8% Employee Assistance Programme. Access to staff support. Free group life assurance. Free DBS check. Free car parking and close to bus and train stations. Herriot Hospice Homecare, Just B and Saint Michaels Hospice make up registered charity North Yorkshire Hospice Care. Youll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond. Shop Assistant Manager Job Description Job Purpose To support the Shop Manager and in their absence lead and manage a shop team to drive forward a top selling sales culture both on the shop floor and using online selling platforms, to ensure required targets are achieved, and customers and donors receive the highest standards of customer service. Key Tasks Working with the Shop Manager to develop a short to medium term shop plan to include targets and key performance indicators, customer profile and engagement, volunteer support, North Yorkshire Hospice Cares brand recognition and new ideas and promotions to increase sales. To help ensure that the shop provides exceptional standards of customer service and a positive shopping experience, supporting all members of the shop team to meet the same standard. To strive to make each customer and donor interaction the best it can be to enhance customer relationships, increase customer loyalty and accelerate shop growth. In the absence of the Shop Manager to take responsibility for managing the shop costs and sales budget and proactively develop and implement plans to recover any shortfall so that targets are maintained throughout the year. With the appropriate guidance from the Shop Manager and HR & People Team to lead and manage a strong, knowledgeable, and commercial shop team through effective recruitment, induction, appraisal, training, and performance management processes. To assist in regular shop visits with the Retail Area Manager to discuss areas such as shop plan progress, shop performance including key KPIs, ASP, sales space analysis, and profit, team, training, operational issues, shop design and layout, new ideas and health and safety. In the absence of the Shop Manager manage the day to day operation of the retail store ensuring policies and procedures are adhered to, that the required standards for health and safety and trading standards are met and that excellent standards in housekeeping and merchandising are maintained. To assist in the security, maintenance and cleaning of the shop premises, reporting any faults and damage promptly for action. To have an understanding of the shop lease terms in respect of repairs and maintenance to be able to contribute to refurbishment planning. To support the whole shop team in maximising the use of the EPOS system and promotion of Gift aid. To use the information from EPOS system to support and evidence performance management, team management and customer profiling for the shop. To be accountable for the shop takings, ensuring that correct records are maintained and provided to the Finance Team in line with procedures. To prepare donated goods for display, maintaining an attractive display to maximise the turnover of stock. To ensure that items are marketed to attract the highest price making use of alternative means of selling such as ecommerce as necessary. To work collaboratively with the retail team to support relief cover, share best practice and ensure donations are maximised through store transfers rather than through recycling. To ensure the safe disposal of all waste goods and refuse, maximising any income which can be generated from recycling. To support any ecommerce opportunities, to actively source any items of value that would reach a larger audience through an online platform and either sell using an appropriate site or send the items to the appropriate store for listing and selling. To work with the Community Relationships Team to proactively support the marketing of the stores and sales and fundraising promotions. Attend and participate in meetings, training and other fundraising events as part of the fundraising team. To ensure that any safeguarding concerns are identified and reported in line with NYHC policy and procedure. To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority. To carry out all duties in accordance with the law, the Hospice philosophy, and the Hospice policy on equality of opportunity, inclusion, and diversity. The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need. We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation. JBRP1_UKTJ