IT Support Analyst - 6 Month FTC Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance, income protection, private medical insurance, and many, many more perks! IT Support Analyst - Key Skills: Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone-based Microsoft Office 365 (necessary) Microsoft Windows 10 and 11 (necessary) iManage Work 10 Tikit Partner for Windows Uniflow and Flowmatrix Laptop Hardware Remote Access Technologies (Perimeter 81, Duo 2FA) User Management Basic network infrastructure (eg patching AV equipment and laptop docks) Basic network administration tasks. eg User configuration within various systems Administration of laptop Firewall and antivirus solutions Occasional new user training Carrying out inductions for new starters if our normal trainer is unavailable Dealing with all levels of staff via email, phone and face-to-face Liaise with other support departments regarding issues such as new starters and office moves Basic vendor relationships (eg in relation to telecoms or IT supplies) Using Top Desk ticket logging system, to log, manage and close tickets in a timely manner Creating, updating, maintaining documentation related to the service desk and support functions IT Support Analyst - 6 Month FTC Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
May 03, 2024
IT Support Analyst - 6 Month FTC Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office. You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance, income protection, private medical insurance, and many, many more perks! IT Support Analyst - Key Skills: Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone-based Microsoft Office 365 (necessary) Microsoft Windows 10 and 11 (necessary) iManage Work 10 Tikit Partner for Windows Uniflow and Flowmatrix Laptop Hardware Remote Access Technologies (Perimeter 81, Duo 2FA) User Management Basic network infrastructure (eg patching AV equipment and laptop docks) Basic network administration tasks. eg User configuration within various systems Administration of laptop Firewall and antivirus solutions Occasional new user training Carrying out inductions for new starters if our normal trainer is unavailable Dealing with all levels of staff via email, phone and face-to-face Liaise with other support departments regarding issues such as new starters and office moves Basic vendor relationships (eg in relation to telecoms or IT supplies) Using Top Desk ticket logging system, to log, manage and close tickets in a timely manner Creating, updating, maintaining documentation related to the service desk and support functions IT Support Analyst - 6 Month FTC Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
We have a great opportunity for a 1st Line Support Analyst. You will provide first line technical support to all City & Guilds employees, in terms of their IT equipment and associated software. As part of the team you will be the face of IT so excellent customer service skills are needed. This appointment will be made on merit. We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities. About the role You'll respond to, and track to all incoming calls, emails and IT enquiries to the Service Desk, triaging calls and ensure all relevant information is captured at point of logging. This will require you to resolve incidents at first point of contact, where possible, or accurately assign to other resolver teams where appropriate. You will own the ticket lifecycle making sure tickets are up to date and ensuring that the customer is informed of any resolution before the ticket is resolved and closed. You'll represent IT and City & Guilds in a professional manner at all times, with the focus on helping employees make the best use of their desk top equipment. About you You'll need experience of working to and reporting against SLAs and a good working knowledge of current versions of MS Office and Microsoft Windows. You must also have an understanding and awareness of ITIL framework and processes. With good customer service skills, with the ability to interact professionally with all levels of internal and external contacts, you will have broad technical skills within a Microsoft environment. You must also have good communication skills both verbal and written. The ability to multitask and prioritise is a must in this position as you will be working in a high demand environment
May 02, 2024
Full time
We have a great opportunity for a 1st Line Support Analyst. You will provide first line technical support to all City & Guilds employees, in terms of their IT equipment and associated software. As part of the team you will be the face of IT so excellent customer service skills are needed. This appointment will be made on merit. We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities. About the role You'll respond to, and track to all incoming calls, emails and IT enquiries to the Service Desk, triaging calls and ensure all relevant information is captured at point of logging. This will require you to resolve incidents at first point of contact, where possible, or accurately assign to other resolver teams where appropriate. You will own the ticket lifecycle making sure tickets are up to date and ensuring that the customer is informed of any resolution before the ticket is resolved and closed. You'll represent IT and City & Guilds in a professional manner at all times, with the focus on helping employees make the best use of their desk top equipment. About you You'll need experience of working to and reporting against SLAs and a good working knowledge of current versions of MS Office and Microsoft Windows. You must also have an understanding and awareness of ITIL framework and processes. With good customer service skills, with the ability to interact professionally with all levels of internal and external contacts, you will have broad technical skills within a Microsoft environment. You must also have good communication skills both verbal and written. The ability to multitask and prioritise is a must in this position as you will be working in a high demand environment
Technical Analyst - Citrix - Terraform - VMware - London. My Financial Services client are looking for a Technical Analyst to be rsponsible for end-to-end design, support, and improvement of Citrix environment, as well as provide strategic direction for Citrix and modern workspace environment. You will be implementing and supporting of my clients Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the infrastructure required for application hosting in public cloud. Responsibilities: Support and improve overall architecture of the Citrix environment Ownership of regular patching, risk and Pentest mitigations Assist across the technology and the business with new application deployments Ensure resilience, reliability and supportability across all areas of control Provide BAU third line technical support and fault resolution to the Service Desk and Application Support as required: Ensure checks, maintenance, domain, and data security at the highest level Provide technical and strategic guidance on any business projects requiring desktop/mobile services Proactively monitor and manage the operational health of the Citrix environment using Experience: Citrix XenDesktop, XenApp, Azure VDA and Citrix Cloud DaaS, Azure Cloud - (Must) Terraform, Azure ADO (Must) Microsoft Windows 10 and Windows Servers VMWare FSLogix Zscaler AppSense/Ivanti Modern Endpoint Management (MS InTune MDM & MAM, SCCM) DNS/DHCP/GPO PowerShell Windows 10 life cycle Management including Autopilot Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA,Conditional Access, ADFS Exchange Online, Teams, or Mimecast, would be an advantage
May 02, 2024
Full time
Technical Analyst - Citrix - Terraform - VMware - London. My Financial Services client are looking for a Technical Analyst to be rsponsible for end-to-end design, support, and improvement of Citrix environment, as well as provide strategic direction for Citrix and modern workspace environment. You will be implementing and supporting of my clients Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the infrastructure required for application hosting in public cloud. Responsibilities: Support and improve overall architecture of the Citrix environment Ownership of regular patching, risk and Pentest mitigations Assist across the technology and the business with new application deployments Ensure resilience, reliability and supportability across all areas of control Provide BAU third line technical support and fault resolution to the Service Desk and Application Support as required: Ensure checks, maintenance, domain, and data security at the highest level Provide technical and strategic guidance on any business projects requiring desktop/mobile services Proactively monitor and manage the operational health of the Citrix environment using Experience: Citrix XenDesktop, XenApp, Azure VDA and Citrix Cloud DaaS, Azure Cloud - (Must) Terraform, Azure ADO (Must) Microsoft Windows 10 and Windows Servers VMWare FSLogix Zscaler AppSense/Ivanti Modern Endpoint Management (MS InTune MDM & MAM, SCCM) DNS/DHCP/GPO PowerShell Windows 10 life cycle Management including Autopilot Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA,Conditional Access, ADFS Exchange Online, Teams, or Mimecast, would be an advantage
We want clients for the long haul. We're honest, transparent and fair, and we pull out all the stops so our clients know we're a rock they can always lean on. We want to compete on quality not price. That's why it's vital we all keep our knowledge up to date, jump on the opportunity to learn something new and help our colleagues master new skills. We want happy staff. I believe people who see opportunities ahead of them feel motivated, and that people whose managers listen to their ideas and praise their achievements feel fulfilled. We design computer and technology systems, meaning we plan everything from the hardware to the wiring to the software and hosting in the cloud. We also carry out the installation work, providing all the equipment and setting it up. We do this for schools and other large organisations at the building stage, or when major expansion or change is happening. We work a lot with the Department for Education and with major building companies. We are also the managed services provider through our IT helpdesk and onsite engineers for hundreds of businesses, schools and other organisations around the UK. We supply new equipment when they need it and we keep everything working. We have customers throughout the country, and employees located to support them. Job Description: The Junior Pre-Sales specialist role matters because you will be a supporting our dynamic IT organization, working at the intersection of client engagement and solution design. Your role is essential in shaping the success of our clients through effective pre-sales support working to ensure our customers get the best possible solution that meets their requirements. Our customers range from our small to medium business customers through to delivering key services in our education sector, ensuring the primary and secondary schools across our portfolio are operational ensuring they can deliver lessons to the next generation. Key Duties: Collaborate with senior architects, project managers, and other stakeholders to understand client requirements and objectives. Assist in the design and development of comprehensive solutions that align with client needs and industry best practices. Create technical documentation, including system architecture diagrams, specifications, and implementation plans. Support the sales team in pre-sales activities, including the creation of solution presentations, demonstrations, and proposal development. Participate in client meetings and workshops to gather requirements, provide technical guidance, and address questions or concerns. Assist in the evaluation and selection of technologies, platforms, and tools to support solution development and deployment. Stay abreast of emerging technologies, trends, and best practices in the field of solution architecture. Requirements: Previous experience in software development, systems engineering, or a similar technical role is preferred but not required. Familiarity with cloud computing platforms (e.g., Microsoft 365, Google Cloud) and associated services. Excellent problem-solving and analytical skills, with a keen attention to detail. Effective communication and interpersonal skills, with the ability to convey technical concepts to nontechnical stakeholders. Ability to work effectively both independently and as part of a team. Enthusiasm for learning new technologies and methodologies. Relevant certifications Entry Requirements: Standard entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: Private health Pension 25 days holiday Innovative, growing business with an excellent reputation Part of a larger and expanding IT Services Group offering future career opportunities Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 02, 2024
Full time
We want clients for the long haul. We're honest, transparent and fair, and we pull out all the stops so our clients know we're a rock they can always lean on. We want to compete on quality not price. That's why it's vital we all keep our knowledge up to date, jump on the opportunity to learn something new and help our colleagues master new skills. We want happy staff. I believe people who see opportunities ahead of them feel motivated, and that people whose managers listen to their ideas and praise their achievements feel fulfilled. We design computer and technology systems, meaning we plan everything from the hardware to the wiring to the software and hosting in the cloud. We also carry out the installation work, providing all the equipment and setting it up. We do this for schools and other large organisations at the building stage, or when major expansion or change is happening. We work a lot with the Department for Education and with major building companies. We are also the managed services provider through our IT helpdesk and onsite engineers for hundreds of businesses, schools and other organisations around the UK. We supply new equipment when they need it and we keep everything working. We have customers throughout the country, and employees located to support them. Job Description: The Junior Pre-Sales specialist role matters because you will be a supporting our dynamic IT organization, working at the intersection of client engagement and solution design. Your role is essential in shaping the success of our clients through effective pre-sales support working to ensure our customers get the best possible solution that meets their requirements. Our customers range from our small to medium business customers through to delivering key services in our education sector, ensuring the primary and secondary schools across our portfolio are operational ensuring they can deliver lessons to the next generation. Key Duties: Collaborate with senior architects, project managers, and other stakeholders to understand client requirements and objectives. Assist in the design and development of comprehensive solutions that align with client needs and industry best practices. Create technical documentation, including system architecture diagrams, specifications, and implementation plans. Support the sales team in pre-sales activities, including the creation of solution presentations, demonstrations, and proposal development. Participate in client meetings and workshops to gather requirements, provide technical guidance, and address questions or concerns. Assist in the evaluation and selection of technologies, platforms, and tools to support solution development and deployment. Stay abreast of emerging technologies, trends, and best practices in the field of solution architecture. Requirements: Previous experience in software development, systems engineering, or a similar technical role is preferred but not required. Familiarity with cloud computing platforms (e.g., Microsoft 365, Google Cloud) and associated services. Excellent problem-solving and analytical skills, with a keen attention to detail. Effective communication and interpersonal skills, with the ability to convey technical concepts to nontechnical stakeholders. Ability to work effectively both independently and as part of a team. Enthusiasm for learning new technologies and methodologies. Relevant certifications Entry Requirements: Standard entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: Private health Pension 25 days holiday Innovative, growing business with an excellent reputation Part of a larger and expanding IT Services Group offering future career opportunities Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/Maintenance of knowledge database of well-known faults/First line monitoring of system performance and escalation of issues to appropriate engineers/Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services/Co-ordinate and respond to enquiries from users/Log, classify and allocate calls to internal & external resources. In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands. The Next Steps If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.
May 02, 2024
Contractor
IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/Maintenance of knowledge database of well-known faults/First line monitoring of system performance and escalation of issues to appropriate engineers/Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services/Co-ordinate and respond to enquiries from users/Log, classify and allocate calls to internal & external resources. In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands. The Next Steps If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below. Job Purpose: We're currently looking for a D365 CRM Developer. This position sits within our IT Team. We have offices in both Glasgow and London and will consider any UK based candidate. We can offer both hybrid and remote working options. The D365 CRM Developer is a technical professional within Enterprise Services Platform CoE team, with specific responsibility for the delivery of service improvement activity on the Dynamics 365 CE services in project and business settings. The D365 CRM Developer will require a good understanding of the product and how it fits within the wider ACCA technology landscape and D365 production and delivery process. The work will be delivered using our continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop custom plugins, workflows, Power Automate flows, and JavaScript to extend D365 CE functionality with an ability to write efficient reusable, and well-documented code. Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs. Develop the Dynamics 365 environment to enable the successful delivery of ACCA's Digital Transformation and IT's target operating model. Manage and control D365 CE release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements. Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 CE features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. Define Dynamics 365 through the application of best practise and industry standards including Microsoft Well Architected Framework, security controls and global data residency legislation, whilst nurturing and supporting our business during their transition to the technology from legacy services The Person In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development and Azure Cloud and integration. Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages and Power BI. Knowledge of creating and utilising web resources for implementing custom UI components and scrips within Dynamics 365 CE. Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services. Experience of shaping and delivering Dynamics 365 service improvements and ongoing management working across business functions and vendors. Experience of working in organisations undergoing significant transformation. Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development. Ability to create technical documentation, including design specification, test plans, and user guides. Experience of working across IT towers and business departments to gather requirements and deliver service improvements. Able to demonstrate a clear understanding of detailed technical concepts and to apply this understanding to everyday business problems. Proficiency in testing and debugging customisations to ensure they meet the specified requirements and do not adversely impact the system. Excellent analytical and problem-solving skills, with ability to think laterally and conceptually. Our Benefits We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
May 02, 2024
Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below. Job Purpose: We're currently looking for a D365 CRM Developer. This position sits within our IT Team. We have offices in both Glasgow and London and will consider any UK based candidate. We can offer both hybrid and remote working options. The D365 CRM Developer is a technical professional within Enterprise Services Platform CoE team, with specific responsibility for the delivery of service improvement activity on the Dynamics 365 CE services in project and business settings. The D365 CRM Developer will require a good understanding of the product and how it fits within the wider ACCA technology landscape and D365 production and delivery process. The work will be delivered using our continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop custom plugins, workflows, Power Automate flows, and JavaScript to extend D365 CE functionality with an ability to write efficient reusable, and well-documented code. Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs. Develop the Dynamics 365 environment to enable the successful delivery of ACCA's Digital Transformation and IT's target operating model. Manage and control D365 CE release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements. Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 CE features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. Define Dynamics 365 through the application of best practise and industry standards including Microsoft Well Architected Framework, security controls and global data residency legislation, whilst nurturing and supporting our business during their transition to the technology from legacy services The Person In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development and Azure Cloud and integration. Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages and Power BI. Knowledge of creating and utilising web resources for implementing custom UI components and scrips within Dynamics 365 CE. Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services. Experience of shaping and delivering Dynamics 365 service improvements and ongoing management working across business functions and vendors. Experience of working in organisations undergoing significant transformation. Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development. Ability to create technical documentation, including design specification, test plans, and user guides. Experience of working across IT towers and business departments to gather requirements and deliver service improvements. Able to demonstrate a clear understanding of detailed technical concepts and to apply this understanding to everyday business problems. Proficiency in testing and debugging customisations to ensure they meet the specified requirements and do not adversely impact the system. Excellent analytical and problem-solving skills, with ability to think laterally and conceptually. Our Benefits We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
Service Desk Analyst - Liverpool Are you a skilled Service Desk Analyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover a variety of different sectors. Additionally, you will be joining a team of 17, supporting projects, applications, infrastructure, and troubleshooting. This is a permanent opportunity, offering hybrid working, with a salary of 25,000 - 30,000 including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the Service Desk Analyst, you will join the IT Services Team and will report to the IT Service Desk Supervisor. Key responsibilities: First point of contact for all support of hardware and software problems. Logging of incidents, requests, and problems End to end resolution of 1st line support tickets. Working with people at all levels of the firm to ensure productivity and that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Service Desk Analyst OR in a customer support role. Knowledge Microsoft Office 2010 or above (ideally 365). Good experience of working with Windows 10. MS Exchange experience. Good knowledge of Outlook. iManage or alternative document management system knowledge an advantage. Willingness to learn and develop within a busy support environment. What is on offer? A salary of 25,000- 30,000 is on offer, working for an international law firm that supports agile working. Hybrid working is also on offer, with 3 days in the office, and 2 days home office. They prioritise wellbeing and believe in investing in you and providing tailored benefits designed to support you and your family!
May 02, 2024
Full time
Service Desk Analyst - Liverpool Are you a skilled Service Desk Analyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover a variety of different sectors. Additionally, you will be joining a team of 17, supporting projects, applications, infrastructure, and troubleshooting. This is a permanent opportunity, offering hybrid working, with a salary of 25,000 - 30,000 including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the Service Desk Analyst, you will join the IT Services Team and will report to the IT Service Desk Supervisor. Key responsibilities: First point of contact for all support of hardware and software problems. Logging of incidents, requests, and problems End to end resolution of 1st line support tickets. Working with people at all levels of the firm to ensure productivity and that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Service Desk Analyst OR in a customer support role. Knowledge Microsoft Office 2010 or above (ideally 365). Good experience of working with Windows 10. MS Exchange experience. Good knowledge of Outlook. iManage or alternative document management system knowledge an advantage. Willingness to learn and develop within a busy support environment. What is on offer? A salary of 25,000- 30,000 is on offer, working for an international law firm that supports agile working. Hybrid working is also on offer, with 3 days in the office, and 2 days home office. They prioritise wellbeing and believe in investing in you and providing tailored benefits designed to support you and your family!
A global Fintech firm is looking to bring on a service desk analyst to handle higher priority tickets, VIP issues, and assigned Projects, as well as assisting with major incident and problems support when needed. Desired Skills: Help desk support Experience with Windows desktop operating systems Experience with Apple desktop operating systems Experience with Active Directory, Exchange Online and Microsoft Office 365 Experience with managing Android and IOS devices, specifically with setting up and maintaining email access. Job Title: Service Desk Analyst Location: London, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
May 02, 2024
Full time
A global Fintech firm is looking to bring on a service desk analyst to handle higher priority tickets, VIP issues, and assigned Projects, as well as assisting with major incident and problems support when needed. Desired Skills: Help desk support Experience with Windows desktop operating systems Experience with Apple desktop operating systems Experience with Active Directory, Exchange Online and Microsoft Office 365 Experience with managing Android and IOS devices, specifically with setting up and maintaining email access. Job Title: Service Desk Analyst Location: London, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support / Windows / Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk / Monitoring and update of calls and contacting users to inform them of call status / First line problem solution, advice and guidance / Maintenance of knowledge database of well-known faults / First line monitoring of system performance and escalation of issues to appropriate engineers / Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services / Co-ordinate and respond to enquiries from users / Log, classify and allocate calls to internal & external resources.In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands. The Next Steps If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.
May 02, 2024
Full time
IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support / Windows / Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk / Monitoring and update of calls and contacting users to inform them of call status / First line problem solution, advice and guidance / Maintenance of knowledge database of well-known faults / First line monitoring of system performance and escalation of issues to appropriate engineers / Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services / Co-ordinate and respond to enquiries from users / Log, classify and allocate calls to internal & external resources.In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands. The Next Steps If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
May 01, 2024
Full time
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Job Title: Service Desk Analyst Location: Swindon (onsite role 4/4/4) Salary: up to 28,000 (dependent on experience) + up to 10% pension and a full benefits pack! Must be able to hold an SC Security Clearance Looking to Interview ASAP so please contact Zoe, call on (phone number removed) or email for a slot. Key Skills: Customer Service communication skills, Knowledge of desktop computing. Ability to troubleshoot technical support issues. Microsoft Office suite. Windows 10 and Microsoft Server (Apply online only). I am presently seeking candidates for the positions of a Service Desk Analyst to join a leading IT Managed Service provider specialising in Data Centre Management. You'll be a vital part of the team that interfaces directly with managed service customers, serving as the frontline representation. The Role: So, what will you be doing as a Service Desk Analyst? Serving as the initial point of contact for both external and internal customers, offering user support. Ensuring timely and professional responses to all communications, whether via the Desk, phone calls, emails, etc. Handling support requests by identifying, registering, and categorizing incidents. Proactively identifying and suggesting improvements in quality and efficiency. Utilizing standard operating procedures and knowledge base to resolve issues during the first call. Troubleshooting and resolving basic technical problems. Adhering to agreed procedures by promptly allocating incidents as per SLAs and KPIs. Providing regular updates to customers and ensuring progression aligns with Service Level Targets. Accurately recording all actions and diagnostics performed in the Service Management Tool. What are we looking for in our next Service Desk Analyst? Proficient in problem-solving with outstanding time management and organizational abilities. Capable of working independently or collaboratively within a team. Eager to expand and evolve within the role and within the company. Excellent customer Service communication skills (both verbal & written) IT support skills, Microsoft Office suite, Windows 10 and Microsoft Server (Apply online only) Active Directory and User Account management Ability to troubleshoot technical support issues. Desirable Working with LINUX operating systems Network design and TCP/IP Server backups and restores. Operating and configuring monitoring tools such as SolarWinds or Icinga Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How to Apply: In order to be eligible for this role you will need to undergo Security Clearance Background Checks that require you to be a UK resident and UK passport holder. This really is a fantastic opportunity for a Service Desk Analyst. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 01, 2024
Full time
Job Title: Service Desk Analyst Location: Swindon (onsite role 4/4/4) Salary: up to 28,000 (dependent on experience) + up to 10% pension and a full benefits pack! Must be able to hold an SC Security Clearance Looking to Interview ASAP so please contact Zoe, call on (phone number removed) or email for a slot. Key Skills: Customer Service communication skills, Knowledge of desktop computing. Ability to troubleshoot technical support issues. Microsoft Office suite. Windows 10 and Microsoft Server (Apply online only). I am presently seeking candidates for the positions of a Service Desk Analyst to join a leading IT Managed Service provider specialising in Data Centre Management. You'll be a vital part of the team that interfaces directly with managed service customers, serving as the frontline representation. The Role: So, what will you be doing as a Service Desk Analyst? Serving as the initial point of contact for both external and internal customers, offering user support. Ensuring timely and professional responses to all communications, whether via the Desk, phone calls, emails, etc. Handling support requests by identifying, registering, and categorizing incidents. Proactively identifying and suggesting improvements in quality and efficiency. Utilizing standard operating procedures and knowledge base to resolve issues during the first call. Troubleshooting and resolving basic technical problems. Adhering to agreed procedures by promptly allocating incidents as per SLAs and KPIs. Providing regular updates to customers and ensuring progression aligns with Service Level Targets. Accurately recording all actions and diagnostics performed in the Service Management Tool. What are we looking for in our next Service Desk Analyst? Proficient in problem-solving with outstanding time management and organizational abilities. Capable of working independently or collaboratively within a team. Eager to expand and evolve within the role and within the company. Excellent customer Service communication skills (both verbal & written) IT support skills, Microsoft Office suite, Windows 10 and Microsoft Server (Apply online only) Active Directory and User Account management Ability to troubleshoot technical support issues. Desirable Working with LINUX operating systems Network design and TCP/IP Server backups and restores. Operating and configuring monitoring tools such as SolarWinds or Icinga Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How to Apply: In order to be eligible for this role you will need to undergo Security Clearance Background Checks that require you to be a UK resident and UK passport holder. This really is a fantastic opportunity for a Service Desk Analyst. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Role: IT Support Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team. As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
May 01, 2024
Contractor
Role: IT Support Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team. As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
My client has earned an impressive global reputation in its field and central to its day to day operations is its IT function. As part of its current activities, it is looking to recruit a number of top-drawer 1st line Support Analysts to join its tech support team. My client offers superb training and career opportunities - with excellent temp to perm progression. We are looking for 12 months+ technical support experience and great customer service skills, OR 18 months+ technical support / IT service Desk experience and love to analyse and resolve issues Excellent customer service and problem solving skills This first line support role offers lots of variety, as 1st line analysts rotate across three teams. There is the offer of training/certification and the opportunity to join a highly professional team, with excellent colleagues offering support and advice at every turn. This is an onsite role in Berkshire. If you are looking for the next step in your IT Support career, this role offers a superb opportunity to do this, plus certifications, further training and potential for longer term employment and career progression. For further information and an initial discussion please call Keith Wilkins today or send your CV for review. We are acting as an employment agency for this role. Please note that every application received is reviewed personally by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role. SDI Recruitment is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
May 01, 2024
Contractor
My client has earned an impressive global reputation in its field and central to its day to day operations is its IT function. As part of its current activities, it is looking to recruit a number of top-drawer 1st line Support Analysts to join its tech support team. My client offers superb training and career opportunities - with excellent temp to perm progression. We are looking for 12 months+ technical support experience and great customer service skills, OR 18 months+ technical support / IT service Desk experience and love to analyse and resolve issues Excellent customer service and problem solving skills This first line support role offers lots of variety, as 1st line analysts rotate across three teams. There is the offer of training/certification and the opportunity to join a highly professional team, with excellent colleagues offering support and advice at every turn. This is an onsite role in Berkshire. If you are looking for the next step in your IT Support career, this role offers a superb opportunity to do this, plus certifications, further training and potential for longer term employment and career progression. For further information and an initial discussion please call Keith Wilkins today or send your CV for review. We are acting as an employment agency for this role. Please note that every application received is reviewed personally by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role. SDI Recruitment is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week 149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person (for walk-in customers). Accountabilities: Accountable for the smooth running of the Service Desk Technical: Assist all users with any logged IT related incident when called upon to do so. Accurately record, update and document incidents and requests using the IT Service Desk call logging system (ServiceNow). Take ownership of issues by carrying out 1st line support problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. 1st line support level understanding of Citrix Desktop Director as a way to provide capable remote support to customers. To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Customer Service: To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation. Must have a "can do" approach To be a highly motivated team player with the skills and ability to manage changing priorities. Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed. Understand and work within the ITIL Service Delivery framework. Attend training courses as identified and agreed for appropriate professional development. Actively support the equality and diversity policies of our client. Undertake other duties not specifically stated which from time to time are necessary, without altering the nature or level of BAU responsibilities. If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.
May 01, 2024
Contractor
Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week 149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person (for walk-in customers). Accountabilities: Accountable for the smooth running of the Service Desk Technical: Assist all users with any logged IT related incident when called upon to do so. Accurately record, update and document incidents and requests using the IT Service Desk call logging system (ServiceNow). Take ownership of issues by carrying out 1st line support problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. 1st line support level understanding of Citrix Desktop Director as a way to provide capable remote support to customers. To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Customer Service: To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation. Must have a "can do" approach To be a highly motivated team player with the skills and ability to manage changing priorities. Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed. Understand and work within the ITIL Service Delivery framework. Attend training courses as identified and agreed for appropriate professional development. Actively support the equality and diversity policies of our client. Undertake other duties not specifically stated which from time to time are necessary, without altering the nature or level of BAU responsibilities. If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.
Your new company and role Our client is an industry-leading service provider, supporting a regulatory body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and configuration including application support. You will also be providing Apple and Android device support. This role, although an initial 3 months, will likely extend to next year. *The role requires SC Clearance, which the client will put you through. As this takes around 6 weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktop support to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 01, 2024
Contractor
Your new company and role Our client is an industry-leading service provider, supporting a regulatory body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and configuration including application support. You will also be providing Apple and Android device support. This role, although an initial 3 months, will likely extend to next year. *The role requires SC Clearance, which the client will put you through. As this takes around 6 weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktop support to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern. As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure to a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals. What we are looking for: 2nd line support experience Microsoft Stack - Azure / SharePoint Active Directory A positive mindset and a willingness to learn. Background in Network Support What we are offering: 25% increase in pay when on Night shifts Quick Progression Weekly training sessions This is a great opportunity for someone who has a passion for IT/Tech working for a company that has a track record of driving internal promotions. If this sounds of interest, please apply for more information!
May 01, 2024
Full time
Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern. As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure to a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals. What we are looking for: 2nd line support experience Microsoft Stack - Azure / SharePoint Active Directory A positive mindset and a willingness to learn. Background in Network Support What we are offering: 25% increase in pay when on Night shifts Quick Progression Weekly training sessions This is a great opportunity for someone who has a passion for IT/Tech working for a company that has a track record of driving internal promotions. If this sounds of interest, please apply for more information!
Our client stands out as a fast-growing boutique systematic hedge fund, pioneering macroeconomic strategies with unmatched performance and leading the industry against their peers. This presents a fantastic opportunity for a Senior Middle Office Analyst to assume responsibility for overseeing Equity trade processing and managing Corporate Actions, working closely with the Equity Trading desk. This rapidly expanding hedge fund invests across all asset classes, including Equity, Fixed Income, FX, Derivatives, Commodities, and Cryptocurrencies. As part of the supportive Operations function, you will be responsible for various operational tasks within the Equities space. The Middle Office team maintains close relationships with both the investment and trading desks, providing dedicated operational support to the traders. In your role, you will assist the wider operations team with trade booking for various products, with a focus on Equity trades and Corporate Actions. You will collaborate with brokers, receive front office instructions for corporate events, monitor corporate actions, and ensure accurate booking and reconciliation. As a key player in middle office operations, you will oversee the full trade lifecycle, primarily focusing on Equity, while also gaining exposure to trade booking across all asset classes, including corporate actions oversight. Your daily responsibilities will encompass trade booking and processing, monitoring failed trades, position reconciliation, and liaising with traders, treasury, senior managers, risk, and COO teams internally. Additionally, you will engage extensively with Prime brokers, counterparties, and third-party administrators. Candidates will be proactive team players with a minimum of 5 years of investment operations experience. A genuine enthusiasm for working in operations and demonstrable knowledge of the full trade lifecycle of Equities and corporate actions monitoring and instructing experience gained in a financial services firm are essential. Your system knowledge may include Traiana, CTM or Arcesium, however this is not essential. In return, our client provides a fast-paced, supportive hybrid working environment, along with a highly competitive salary, generous bonuses, and an enticing benefits package. Perks include complimentary breakfast and lunch, access to an in-house gym, recreational facilities, and more within their brand-new office space. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Our client stands out as a fast-growing boutique systematic hedge fund, pioneering macroeconomic strategies with unmatched performance and leading the industry against their peers. This presents a fantastic opportunity for a Senior Middle Office Analyst to assume responsibility for overseeing Equity trade processing and managing Corporate Actions, working closely with the Equity Trading desk. This rapidly expanding hedge fund invests across all asset classes, including Equity, Fixed Income, FX, Derivatives, Commodities, and Cryptocurrencies. As part of the supportive Operations function, you will be responsible for various operational tasks within the Equities space. The Middle Office team maintains close relationships with both the investment and trading desks, providing dedicated operational support to the traders. In your role, you will assist the wider operations team with trade booking for various products, with a focus on Equity trades and Corporate Actions. You will collaborate with brokers, receive front office instructions for corporate events, monitor corporate actions, and ensure accurate booking and reconciliation. As a key player in middle office operations, you will oversee the full trade lifecycle, primarily focusing on Equity, while also gaining exposure to trade booking across all asset classes, including corporate actions oversight. Your daily responsibilities will encompass trade booking and processing, monitoring failed trades, position reconciliation, and liaising with traders, treasury, senior managers, risk, and COO teams internally. Additionally, you will engage extensively with Prime brokers, counterparties, and third-party administrators. Candidates will be proactive team players with a minimum of 5 years of investment operations experience. A genuine enthusiasm for working in operations and demonstrable knowledge of the full trade lifecycle of Equities and corporate actions monitoring and instructing experience gained in a financial services firm are essential. Your system knowledge may include Traiana, CTM or Arcesium, however this is not essential. In return, our client provides a fast-paced, supportive hybrid working environment, along with a highly competitive salary, generous bonuses, and an enticing benefits package. Perks include complimentary breakfast and lunch, access to an in-house gym, recreational facilities, and more within their brand-new office space. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: 16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service desk Ticket handling and escalation What we are looking for: Excellent knowledge of Windows 10 and Office 365 Excellent written and verbal communication skills Previous ticketing system experience Great knowledge of Active Directory Excellent Trouble shooting skills Experience using Windows and Exchange Server Admin What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Contractor
Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: 16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service desk Ticket handling and escalation What we are looking for: Excellent knowledge of Windows 10 and Office 365 Excellent written and verbal communication skills Previous ticketing system experience Great knowledge of Active Directory Excellent Trouble shooting skills Experience using Windows and Exchange Server Admin What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)