Our local authority client is looking to recruit an experienced Housing Options Officer who has experience giving housing advice including housing waiting lists and homelessness services to those in need of housing in line with the Housing Act and legislation relating to Homelessness. Initially this role is four months but may well be extended and/or lead to permanent work. Package: £17ph-£18.50ph depending on experience. 37 hours a week Weekly pay Holiday pay on top Friendly team environment Onsite parking Option to work flexible hours (hybrid but not fully remote) Training and support to succeed in role. Immediate start for the right candidate Responsibilities: Managing own caseload, making decisions and providing house advice Triage and assessment of cases approaching the organisation. Prevention and Caseworker duties Supporting service users to make informed choices regarding their housing options and supporting most cost-effective solutions including adaptations and relocation. Serving notices and attending court as and when required Allocating temporary accommodation in line with policies in place Working as part of the team to ensure efficiency in the department. Updating and inputting data into the in-house systems Delivering fast, high quality customer service. Requirements: Previous experience in housing officer / support role Must have experience of the Homelessness Reduction Act and case law. High level of knowledge of housing and associated legislation plus welfare benefits would be advantageous. Experience in managing own caseload and providing housing advice. Highly organised and able to work to tight deadlines. Excellent communication and customer service skills Great organisational skills, able to manage own workload. Able to work professionally in a highly confidential and sensitive data environment. Problem solving and decision-making abilities. Good understanding of the public sector / council environment / local authorities Full UK driving license and access to transport Good all-round computer / IT skills For full details please submit cv. JBRP1_UKTJ
May 02, 2024
Full time
Our local authority client is looking to recruit an experienced Housing Options Officer who has experience giving housing advice including housing waiting lists and homelessness services to those in need of housing in line with the Housing Act and legislation relating to Homelessness. Initially this role is four months but may well be extended and/or lead to permanent work. Package: £17ph-£18.50ph depending on experience. 37 hours a week Weekly pay Holiday pay on top Friendly team environment Onsite parking Option to work flexible hours (hybrid but not fully remote) Training and support to succeed in role. Immediate start for the right candidate Responsibilities: Managing own caseload, making decisions and providing house advice Triage and assessment of cases approaching the organisation. Prevention and Caseworker duties Supporting service users to make informed choices regarding their housing options and supporting most cost-effective solutions including adaptations and relocation. Serving notices and attending court as and when required Allocating temporary accommodation in line with policies in place Working as part of the team to ensure efficiency in the department. Updating and inputting data into the in-house systems Delivering fast, high quality customer service. Requirements: Previous experience in housing officer / support role Must have experience of the Homelessness Reduction Act and case law. High level of knowledge of housing and associated legislation plus welfare benefits would be advantageous. Experience in managing own caseload and providing housing advice. Highly organised and able to work to tight deadlines. Excellent communication and customer service skills Great organisational skills, able to manage own workload. Able to work professionally in a highly confidential and sensitive data environment. Problem solving and decision-making abilities. Good understanding of the public sector / council environment / local authorities Full UK driving license and access to transport Good all-round computer / IT skills For full details please submit cv. JBRP1_UKTJ
Job Title: Senior Housing Manager Location: Rudgeway, Bristol Salary: £50,000 per annum Job Type : Permanent, Full Time (Applicants wishing to work reduced hours should contact us for an informal discussion) We're looking for an experienced social housing professional to take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction Develop and facilitate team adherence to policies and procedures that deliver value for money and ensure compliance with best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures Experience of line management/leadership An ability to place the customer front and centre of service delivery while operating within legislative and regulatory requirements Knowledge of the legislative and regulatory framework underpinning the social housing sector We will support you to continue your leadership and management journey and will provide coaching, support and accredited training for the successful applicant. We are continuously developing our inclusive, values driven culture that embraces the diversity of our colleagues and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Benefits: A great inclusive and values led culture that invests in your learning and development 25 days annual holiday rising to 30 days Paid day off for your birthday Optional one day volunteer leave Flexible working Access to training and career development through Elim Skills Academy Company pension Life Assurance Annual organisational performance bonus Health cash plan, including discounts to a wide range of shops and services. Free onsite car parking Full details of benefits, culture and values on our website. You will also find colleague stories, sharing what it's like working for us. About Elim: Elim is a charitable social landlord based in Bristol with a vision 'to meet housing need and deliver homes that change people's lives' . This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England, and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We offer a diverse and inclusive culture in line with our Elim CARES Values. These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C Customers First - Customers are at the heart of our services and decision making A Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes, and do what we say we will R Results - We work hard and deliver great results for our customers and for Elim E Everyone's view matters - We listen to understand, improve, and build our services S Supportive - We tackle challenges head on and inspire each other to achieve our potential How to apply: For more details and to apply please visit our website. We want to ensure our recruitment process accessible for any applicant interested in a career at Elim. Closing Date: 9am, 13th May 2024 Interview Date: Interviews will be held until 17th May 2024. Candidates with experience of: Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Manager, Senior Housing Officer, Housing Services, Customer Housing Officer, Social Housing Manager, Supported Housing Officer, Senior Social Housing Worker, Social Housing Manager will be considered.
May 02, 2024
Full time
Job Title: Senior Housing Manager Location: Rudgeway, Bristol Salary: £50,000 per annum Job Type : Permanent, Full Time (Applicants wishing to work reduced hours should contact us for an informal discussion) We're looking for an experienced social housing professional to take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction Develop and facilitate team adherence to policies and procedures that deliver value for money and ensure compliance with best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures Experience of line management/leadership An ability to place the customer front and centre of service delivery while operating within legislative and regulatory requirements Knowledge of the legislative and regulatory framework underpinning the social housing sector We will support you to continue your leadership and management journey and will provide coaching, support and accredited training for the successful applicant. We are continuously developing our inclusive, values driven culture that embraces the diversity of our colleagues and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Benefits: A great inclusive and values led culture that invests in your learning and development 25 days annual holiday rising to 30 days Paid day off for your birthday Optional one day volunteer leave Flexible working Access to training and career development through Elim Skills Academy Company pension Life Assurance Annual organisational performance bonus Health cash plan, including discounts to a wide range of shops and services. Free onsite car parking Full details of benefits, culture and values on our website. You will also find colleague stories, sharing what it's like working for us. About Elim: Elim is a charitable social landlord based in Bristol with a vision 'to meet housing need and deliver homes that change people's lives' . This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England, and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We offer a diverse and inclusive culture in line with our Elim CARES Values. These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C Customers First - Customers are at the heart of our services and decision making A Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes, and do what we say we will R Results - We work hard and deliver great results for our customers and for Elim E Everyone's view matters - We listen to understand, improve, and build our services S Supportive - We tackle challenges head on and inspire each other to achieve our potential How to apply: For more details and to apply please visit our website. We want to ensure our recruitment process accessible for any applicant interested in a career at Elim. Closing Date: 9am, 13th May 2024 Interview Date: Interviews will be held until 17th May 2024. Candidates with experience of: Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Manager, Senior Housing Officer, Housing Services, Customer Housing Officer, Social Housing Manager, Supported Housing Officer, Senior Social Housing Worker, Social Housing Manager will be considered.
Our local authority client is looking to recruit an experienced Housing Options Officer who has experience giving housing advice including housing waiting lists and homelessness services to those in need of housing in line with the Housing Act and legislation relating to Homelessness. Initially this role is four months but may well be extended and/or lead to permanent work. Package: £17ph-£18.50ph depending on experience. 37 hours a week Weekly pay Holiday pay on top Friendly team environment Onsite parking Option to work flexible hours (hybrid but not fully remote) Training and support to succeed in role. Immediate start for the right candidate Responsibilities: Managing own caseload, making decisions and providing house advice Triage and assessment of cases approaching the organisation. Prevention and Caseworker duties Supporting service users to make informed choices regarding their housing options and supporting most cost-effective solutions including adaptations and relocation. Serving notices and attending court as and when required Allocating temporary accommodation in line with policies in place Working as part of the team to ensure efficiency in the department. Updating and inputting data into the in-house systems Delivering fast, high quality customer service. Requirements: Previous experience in housing officer / support role Must have experience of the Homelessness Reduction Act and case law. High level of knowledge of housing and associated legislation plus welfare benefits would be advantageous. Experience in managing own caseload and providing housing advice. Highly organised and able to work to tight deadlines. Excellent communication and customer service skills Great organisational skills, able to manage own workload. Able to work professionally in a highly confidential and sensitive data environment. Problem solving and decision-making abilities. Good understanding of the public sector / council environment / local authorities Full UK driving license and access to transport Good all-round computer / IT skills For full details please submit cv. JBRP1_UKTJ
May 01, 2024
Full time
Our local authority client is looking to recruit an experienced Housing Options Officer who has experience giving housing advice including housing waiting lists and homelessness services to those in need of housing in line with the Housing Act and legislation relating to Homelessness. Initially this role is four months but may well be extended and/or lead to permanent work. Package: £17ph-£18.50ph depending on experience. 37 hours a week Weekly pay Holiday pay on top Friendly team environment Onsite parking Option to work flexible hours (hybrid but not fully remote) Training and support to succeed in role. Immediate start for the right candidate Responsibilities: Managing own caseload, making decisions and providing house advice Triage and assessment of cases approaching the organisation. Prevention and Caseworker duties Supporting service users to make informed choices regarding their housing options and supporting most cost-effective solutions including adaptations and relocation. Serving notices and attending court as and when required Allocating temporary accommodation in line with policies in place Working as part of the team to ensure efficiency in the department. Updating and inputting data into the in-house systems Delivering fast, high quality customer service. Requirements: Previous experience in housing officer / support role Must have experience of the Homelessness Reduction Act and case law. High level of knowledge of housing and associated legislation plus welfare benefits would be advantageous. Experience in managing own caseload and providing housing advice. Highly organised and able to work to tight deadlines. Excellent communication and customer service skills Great organisational skills, able to manage own workload. Able to work professionally in a highly confidential and sensitive data environment. Problem solving and decision-making abilities. Good understanding of the public sector / council environment / local authorities Full UK driving license and access to transport Good all-round computer / IT skills For full details please submit cv. JBRP1_UKTJ
Community Manager A little bit about who we are:Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don't just give people a bed for the night; we offer a home, meaningful work and a sense of belonging. At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet. The majority of our charity's income is generated in our social enterprise which includes our four charity shops based Online, in Plumstead, Lewisham and Poplar. We also run regular outreach projects, offering support to some of the most vulnerable people in the capital. Companions can work in every area of our social enterprise, directly contributing to our charity whilst gaining skills and valuable work experience. Some of the things that we are looking for in our Community Manager: The ability to focus on impact and deliver results. Experience of planning, developing, and managing support services for clients with support needs Knowledge and understanding of Strength-based practice and Trauma informed care. Experience of managing the performance, learning and development of staff. Knowledge and understanding of homelessness issues Demonstrable commitment to inclusive working, ensuring equality and valuing diversity. A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential Some of the things you would be responsible for as a Community Manager: Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family. Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff. To manage support relating to Companion's needs regarding their daily living requirements, physical and mental health, safety and personal development. To assist and encourage Companions to move into independent accommodation where appropriate Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation's Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting. Working in partnership with the Retail Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses. Assist the Multi-Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements You may also have experience in areas such as Social Worker, Outreach Coordinator, Case Manager, Volunteer Coordinator, Program Manager, Advocacy Officer, Operations Manager Location : London Contract Type Permanent, Full time Salary: £30,000 - £35,000 Hours: 40 Benefits : 25 days annual leave + bank holidays and discount in Emmaus Greenwich shops Closing date; 05-05-2024 REF-
May 01, 2024
Full time
Community Manager A little bit about who we are:Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don't just give people a bed for the night; we offer a home, meaningful work and a sense of belonging. At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet. The majority of our charity's income is generated in our social enterprise which includes our four charity shops based Online, in Plumstead, Lewisham and Poplar. We also run regular outreach projects, offering support to some of the most vulnerable people in the capital. Companions can work in every area of our social enterprise, directly contributing to our charity whilst gaining skills and valuable work experience. Some of the things that we are looking for in our Community Manager: The ability to focus on impact and deliver results. Experience of planning, developing, and managing support services for clients with support needs Knowledge and understanding of Strength-based practice and Trauma informed care. Experience of managing the performance, learning and development of staff. Knowledge and understanding of homelessness issues Demonstrable commitment to inclusive working, ensuring equality and valuing diversity. A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential Some of the things you would be responsible for as a Community Manager: Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family. Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff. To manage support relating to Companion's needs regarding their daily living requirements, physical and mental health, safety and personal development. To assist and encourage Companions to move into independent accommodation where appropriate Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation's Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting. Working in partnership with the Retail Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses. Assist the Multi-Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements You may also have experience in areas such as Social Worker, Outreach Coordinator, Case Manager, Volunteer Coordinator, Program Manager, Advocacy Officer, Operations Manager Location : London Contract Type Permanent, Full time Salary: £30,000 - £35,000 Hours: 40 Benefits : 25 days annual leave + bank holidays and discount in Emmaus Greenwich shops Closing date; 05-05-2024 REF-
Job Title: Housing Officer Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 5 days per week including alternate weekends and some bank holidays Location: Bracken Court, Leeds For your application to be considered please ensure you attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Application Process: If you share our values and are excited about making a significant impact as a Housing Officer, we encourage you to apply with your CV and cover letter. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. The difference you will make as a Housing Officer This role is based at Bracken Court in Leeds.Bracken Court contains 50 units and tenants stay for an average of between 6 months to 1 year.We provide a Housing Management service to assist move on and make tenants ready for permanent accommodation.You will work as part of a committed team and undertake a range of tasks to deliver an outstanding housing management service across several property types, ensuring you are always putting the customer first. About You We are looking for someone with: A friendly and positive can-do attitude Experience in customer facing roles delivering excellent customer service Strong administration & IT skills including report and assessment writing using Microsoft Office Excellent communication skills both written and verbally Ability to work under pressure in challenging situations Strong attention to detail with analytical skills An interest in the UK Benefits System and Housing & Immigration Law An open mind who is willing to develop and learn new skills Customer Service background An interest in Housing and Housing Law, UK benefits, increasingly Immigration and Immigration Law Ideally the role holder will have a driving licence as the role may require travel across West Yorkshire. Business mileage is reimbursed in line with Riverside policy. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-letReport and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliantLiaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirementsUndertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspectionsProactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service ManagersPrepare files and case notes in readiness for courtDeliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefitsWork directly with customers to monitor or reduce issues of anti-social behaviour within the serviceMeet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housingEnsure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures
May 01, 2024
Full time
Job Title: Housing Officer Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 5 days per week including alternate weekends and some bank holidays Location: Bracken Court, Leeds For your application to be considered please ensure you attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Application Process: If you share our values and are excited about making a significant impact as a Housing Officer, we encourage you to apply with your CV and cover letter. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. The difference you will make as a Housing Officer This role is based at Bracken Court in Leeds.Bracken Court contains 50 units and tenants stay for an average of between 6 months to 1 year.We provide a Housing Management service to assist move on and make tenants ready for permanent accommodation.You will work as part of a committed team and undertake a range of tasks to deliver an outstanding housing management service across several property types, ensuring you are always putting the customer first. About You We are looking for someone with: A friendly and positive can-do attitude Experience in customer facing roles delivering excellent customer service Strong administration & IT skills including report and assessment writing using Microsoft Office Excellent communication skills both written and verbally Ability to work under pressure in challenging situations Strong attention to detail with analytical skills An interest in the UK Benefits System and Housing & Immigration Law An open mind who is willing to develop and learn new skills Customer Service background An interest in Housing and Housing Law, UK benefits, increasingly Immigration and Immigration Law Ideally the role holder will have a driving licence as the role may require travel across West Yorkshire. Business mileage is reimbursed in line with Riverside policy. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-letReport and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliantLiaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirementsUndertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspectionsProactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service ManagersPrepare files and case notes in readiness for courtDeliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefitsWork directly with customers to monitor or reduce issues of anti-social behaviour within the serviceMeet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housingEnsure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures
Do you have experience in working with vulnerable people with complex needs in a Hostel or Supported Accommodation environment? We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts' most vulnerable adults to move on from temporary accommodation. You will be managing all temporary and emergency accommodation placements on behalf of West Oxfordshire District Council. The role involves working closely with homeless clients in various emergency accommodation arrangements. The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation. About the role You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation. The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B's) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from Temporary Accommodation as soon as possible. Create bespoke 'Tenancy Ready' plans for each client and ensure that they have access to the appropriate support and resources to achieve this. You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation. Assist with the daily running of the homeless hostel's, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to. For more information about this role please see the Job Description/Person Specification. Internally the role will be called 'Temporary Accommodation Officer'. This is a new role which will cover West Oxfordshire. Within the District, there are plenty of places to see and visit whether you love hiking or cycling. With our agile working ethos: you will be spoilt for choice. West Oxfordshire District Council is dedicated to maintaining and enhancing West Oxfordshire as one of the best places to live, work and visit in the UK. We provide a range of important services including waste and recycling collections, planning, housing, leisure, community safety and environmental health. You will need GCSEs (5 A-Cs or equivalent, including Maths and English) Experience of working in a Housing, Supported Housing or Homelessness focused service Experience of working with vulnerable people and people with complex needs Special Conditions Full UK Driving License - Ability to travel/ access to a vehicle for work purposes BPSS Check You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work - we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs. What can we do for you Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of 5% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars Access to digital financial advice (covering your pension scheme, mortgages and other finances) Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd Your application will not be considered if you have not provided a supporting statement, in addition to your CV. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.
May 01, 2024
Full time
Do you have experience in working with vulnerable people with complex needs in a Hostel or Supported Accommodation environment? We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts' most vulnerable adults to move on from temporary accommodation. You will be managing all temporary and emergency accommodation placements on behalf of West Oxfordshire District Council. The role involves working closely with homeless clients in various emergency accommodation arrangements. The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation. About the role You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation. The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B's) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from Temporary Accommodation as soon as possible. Create bespoke 'Tenancy Ready' plans for each client and ensure that they have access to the appropriate support and resources to achieve this. You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation. Assist with the daily running of the homeless hostel's, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to. For more information about this role please see the Job Description/Person Specification. Internally the role will be called 'Temporary Accommodation Officer'. This is a new role which will cover West Oxfordshire. Within the District, there are plenty of places to see and visit whether you love hiking or cycling. With our agile working ethos: you will be spoilt for choice. West Oxfordshire District Council is dedicated to maintaining and enhancing West Oxfordshire as one of the best places to live, work and visit in the UK. We provide a range of important services including waste and recycling collections, planning, housing, leisure, community safety and environmental health. You will need GCSEs (5 A-Cs or equivalent, including Maths and English) Experience of working in a Housing, Supported Housing or Homelessness focused service Experience of working with vulnerable people and people with complex needs Special Conditions Full UK Driving License - Ability to travel/ access to a vehicle for work purposes BPSS Check You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work - we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs. What can we do for you Agile working allowing a mix of home and office working Flexible working arrangements (depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of 5% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars Access to digital financial advice (covering your pension scheme, mortgages and other finances) Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd Your application will not be considered if you have not provided a supporting statement, in addition to your CV. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.
Are you an experienced Maintenance Officer? Prospectus is delighted to be working with a fantastic organisation who make a lasting impact towards ending homelessness in East London. This role will be responsible for leading, managing and developing an in-house Facilities Team promoting a positive and open team culture. Responsibilities will include but not be limited to: Ensuring that the in-house cleaning team are deployed to ensure that cleaning specification and standards are consistently met. To deal with emergency requirements when required. This includes resident, communal and office accommodation Take responsibility of a designated budget. Working with finance team in the active management of budget performance following finance policy and procedures. To ensure that the Residents' Kitchen is maintained and overseen to agreed food safety standards and being the point of contact for all environmental health inspections. To ensure that there is a procedure in place to ensure that direct reports are appropriately trained and understand the importance of Health and Safety within their remit of work and across Caritas Anchor House. This role will be based in Canning Town, East London. Please consider your commute time before applying. As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. In order to apply, simply submit your CV. Should your experience be suitable, we will send you the full job description and arrange for a call to assess your suitability and discuss the role further. Please note that the role may close earlier than the date advertised.
Sep 13, 2021
Full time
Are you an experienced Maintenance Officer? Prospectus is delighted to be working with a fantastic organisation who make a lasting impact towards ending homelessness in East London. This role will be responsible for leading, managing and developing an in-house Facilities Team promoting a positive and open team culture. Responsibilities will include but not be limited to: Ensuring that the in-house cleaning team are deployed to ensure that cleaning specification and standards are consistently met. To deal with emergency requirements when required. This includes resident, communal and office accommodation Take responsibility of a designated budget. Working with finance team in the active management of budget performance following finance policy and procedures. To ensure that the Residents' Kitchen is maintained and overseen to agreed food safety standards and being the point of contact for all environmental health inspections. To ensure that there is a procedure in place to ensure that direct reports are appropriately trained and understand the importance of Health and Safety within their remit of work and across Caritas Anchor House. This role will be based in Canning Town, East London. Please consider your commute time before applying. As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. In order to apply, simply submit your CV. Should your experience be suitable, we will send you the full job description and arrange for a call to assess your suitability and discuss the role further. Please note that the role may close earlier than the date advertised.