Learning & Development Manager - Head Office Hybrid role - 2 days a week in the office, 3 days a week working from home - enhanced by flexi core hours! Great benefits including 50% staff discount and a day off for your Birthday! We are on the lookout for a dynamic and purpose-led Learning & Development Manager to own the training for our brilliant Head Office and Logistics colleagues. This is a great opportunity to join our award-winning L&D team (yes, they really are that impressive!) and play a pivotal role in the success of our learning strategy, accountable for designing and delivering impactful training initiatives. This role would be perfect for someone who is naturally inquisitive, a lifelong learner and passionate about making an impact. We are an ambitious business with exciting plans for the future, and our colleagues are at the heart of this. The L&D Manager will be pivotal in supporting the growth, development and succession for all colleagues in Head Office and Logistics, aligned to the wider business strategy. A bit about Ann Summers You might know us as the destination for must-have lingerie, or even the inventors of the Rampant Rabbit, and you're right, but we're SO much more than that We're a unique brand that strives to EMPOWER , lives to PUSH BOUNDARIES , gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE ! A bit about the role: Carry out learning needs analysis' to identify the learning gaps in each department, and what the learning opportunities are for colleagues Shape consistent, engaging and insightful training Ensure a robust onboarding process, supporting new talent as they join the business Partner with teams across Head Office and Logistics to deliver successful L&D solutions encompassing skills development, technical solutions, DEI, wellbeing and leadership Utilise our learning experience platform to build blended learning solutions Evolve the internal progression programme, Step Up, to support the growth of internal talent Manage the Apprenticeship Levy for all colleagues across Ann Summers to ensure it is utilised effectively, and those on an Apprenticeship have a great experience Manage our 'Great Goals' process across all functions, working with department leads to ensure they are embedded and active across all departments Help to build a culture of peer-to-peer learning Work with department leads to design and deliver tailored team sessions/away days Manage the L&D budget for Head Office and Logistics Manage the L&D Coordinator, and their day-to-day activity, as well as ensuring they have great goals and development opportunities Measure and report on KPI performance based on the output of training solutions At Ann Summers we are proud to continue embracing inclusion, diversity, and equality in our every day, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views. We're looking for someone who is: Established in their Learning & Development career within a Head Office environent, ideally within the Retail, Hospitality or Leisure industries Commercial and results driven, always striving to add value for the colleague, department and the business Innovative and forward thinking Empowering, with a true passion for coaching and developing teams Excellent in their written comms with a natural flair for creating engaging learning resources Meticulous in their attention to detail Organised and methodical Able to build strong working relationships with colleagues and internal stakeholders Proactive and manages workload effectively in a fast pace environment Flexible and collaborative in their approach Resilient and confident, comfortable to challenge in a productive way Positive with a real 'can do' mindset What's in it for you? Being part of the AS family offers some fab benefits, not only is it a great brand to be a part of, but there is so much more, take a look 50% staff discount (a colleague favourite!) 29 days holiday (including Bank Holidays) gaining an extra day for each year you're a part of the AS family (up to a max. of 33 days) Workplace pension Life Assurance A paid day off for your Birthday Colleague social events and initiatives Development opportunities through our learning experience platform, THRIVE Wellbeing programme through our partnership with the Retail Trust Eye care vouchers Company perks scheme Holiday purchase scheme Sample sales Free on-site car park at HO We value each one of our colleagues and aim to make Ann Summers a great place to be! We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further. Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 12 months unless expressed otherwise.
May 05, 2024
Full time
Learning & Development Manager - Head Office Hybrid role - 2 days a week in the office, 3 days a week working from home - enhanced by flexi core hours! Great benefits including 50% staff discount and a day off for your Birthday! We are on the lookout for a dynamic and purpose-led Learning & Development Manager to own the training for our brilliant Head Office and Logistics colleagues. This is a great opportunity to join our award-winning L&D team (yes, they really are that impressive!) and play a pivotal role in the success of our learning strategy, accountable for designing and delivering impactful training initiatives. This role would be perfect for someone who is naturally inquisitive, a lifelong learner and passionate about making an impact. We are an ambitious business with exciting plans for the future, and our colleagues are at the heart of this. The L&D Manager will be pivotal in supporting the growth, development and succession for all colleagues in Head Office and Logistics, aligned to the wider business strategy. A bit about Ann Summers You might know us as the destination for must-have lingerie, or even the inventors of the Rampant Rabbit, and you're right, but we're SO much more than that We're a unique brand that strives to EMPOWER , lives to PUSH BOUNDARIES , gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE ! A bit about the role: Carry out learning needs analysis' to identify the learning gaps in each department, and what the learning opportunities are for colleagues Shape consistent, engaging and insightful training Ensure a robust onboarding process, supporting new talent as they join the business Partner with teams across Head Office and Logistics to deliver successful L&D solutions encompassing skills development, technical solutions, DEI, wellbeing and leadership Utilise our learning experience platform to build blended learning solutions Evolve the internal progression programme, Step Up, to support the growth of internal talent Manage the Apprenticeship Levy for all colleagues across Ann Summers to ensure it is utilised effectively, and those on an Apprenticeship have a great experience Manage our 'Great Goals' process across all functions, working with department leads to ensure they are embedded and active across all departments Help to build a culture of peer-to-peer learning Work with department leads to design and deliver tailored team sessions/away days Manage the L&D budget for Head Office and Logistics Manage the L&D Coordinator, and their day-to-day activity, as well as ensuring they have great goals and development opportunities Measure and report on KPI performance based on the output of training solutions At Ann Summers we are proud to continue embracing inclusion, diversity, and equality in our every day, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views. We're looking for someone who is: Established in their Learning & Development career within a Head Office environent, ideally within the Retail, Hospitality or Leisure industries Commercial and results driven, always striving to add value for the colleague, department and the business Innovative and forward thinking Empowering, with a true passion for coaching and developing teams Excellent in their written comms with a natural flair for creating engaging learning resources Meticulous in their attention to detail Organised and methodical Able to build strong working relationships with colleagues and internal stakeholders Proactive and manages workload effectively in a fast pace environment Flexible and collaborative in their approach Resilient and confident, comfortable to challenge in a productive way Positive with a real 'can do' mindset What's in it for you? Being part of the AS family offers some fab benefits, not only is it a great brand to be a part of, but there is so much more, take a look 50% staff discount (a colleague favourite!) 29 days holiday (including Bank Holidays) gaining an extra day for each year you're a part of the AS family (up to a max. of 33 days) Workplace pension Life Assurance A paid day off for your Birthday Colleague social events and initiatives Development opportunities through our learning experience platform, THRIVE Wellbeing programme through our partnership with the Retail Trust Eye care vouchers Company perks scheme Holiday purchase scheme Sample sales Free on-site car park at HO We value each one of our colleagues and aim to make Ann Summers a great place to be! We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further. Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 12 months unless expressed otherwise.
We are looking for a SEND Assessment Coordinator who is passionate about improving the future for our customers, our children, young people and their families. The role is based in Ipswich, Suffolk. You will join us on a full time, permanent with flexible working and hybrid working ? available. You will earn a competitive salary of £32,076?per annum (pro rata if?part time)? Your SEND Assessment Coordinator role: We are seeking an experienced and passionate SEND Assessment Coordinator to join our SEND Family Services team . In this frontline role, you will work supporting to ensure children, young people and their families receive support and interventions aimed at improving their social, emotional, health and behavioural outcomes. You will act as the key point of contact and be an assigned Professional for children and young people and their families to support whilst they undertake their Education Health and Care Needs Assessment. You will complete assessments, develop plans using the Signs of Safety model, and deliver evidence-based interventions tailored to each family's needs. Strong communication, relationship-building and advocacy skills are essential. This is a unique opportunity where Suffolk are injecting 16 new officers into the service. To ensure we appoint the best candidates and to enable all shortlisted applicants to show case their skills we will be undertaking an Assessment Day in Endeavour House, Ipswich. This will be a full day starting from 9am to 5pm, you will be required to attend all day - please do not apply if you are not able to attend the Assessment Day on Wednesday 22 May 2024. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. Responsibilities as our SEND Assessment Coordinator: Conduct statutory Education Health and Care Plan (EHCP) needs assessments. Develop outcome-focused plans with families using Signs of Safety principles. Deliver evidence-based interventions to support families. Act as Lead Professional, coordinating input from other agencies as required. Maintain accurate case records and provide reports. Identify and escalate safeguarding/risk concerns. Build relationships with partners in education, health, and community settings. Provide high quality customer service in line with our WE ASPIRE values. What we're looking for in our SEND Assessment Coordinator: Graduate level qualification in a relevant field or equivalent experience Knowledge of Signs of Safety, solution-focused practice and child development Proven ability to build relationships and create a climate for positive change Excellent interpersonal, verbal and written communication skills Experience working directly with children, families and multi-agency partners Commitment to safeguarding and promoting welfare of children and young people Strong organisational skills and ability to prioritise workload The Team We are looking to welcome to the team individuals who will demonstrate key-working approaches in their everyday practice and have professional relationships with and understanding of education settings and partner agencies to underpin this work. We are working closely with our family representatives and our partners in health and social care to achieve this, but we still have a great deal to do. If you share our values and ambitions, we would love you to join our team. Benefits you'll receive as our SEND Assessment Coordinator: up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day plus more! Closing date:?11.30pm, 9 May 2024. Interview date / Assessment day: 22 May 2024. If you think you have what it takes to be successful in this SEND Assessment Coordinator role, even if you don't meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
May 04, 2024
Full time
We are looking for a SEND Assessment Coordinator who is passionate about improving the future for our customers, our children, young people and their families. The role is based in Ipswich, Suffolk. You will join us on a full time, permanent with flexible working and hybrid working ? available. You will earn a competitive salary of £32,076?per annum (pro rata if?part time)? Your SEND Assessment Coordinator role: We are seeking an experienced and passionate SEND Assessment Coordinator to join our SEND Family Services team . In this frontline role, you will work supporting to ensure children, young people and their families receive support and interventions aimed at improving their social, emotional, health and behavioural outcomes. You will act as the key point of contact and be an assigned Professional for children and young people and their families to support whilst they undertake their Education Health and Care Needs Assessment. You will complete assessments, develop plans using the Signs of Safety model, and deliver evidence-based interventions tailored to each family's needs. Strong communication, relationship-building and advocacy skills are essential. This is a unique opportunity where Suffolk are injecting 16 new officers into the service. To ensure we appoint the best candidates and to enable all shortlisted applicants to show case their skills we will be undertaking an Assessment Day in Endeavour House, Ipswich. This will be a full day starting from 9am to 5pm, you will be required to attend all day - please do not apply if you are not able to attend the Assessment Day on Wednesday 22 May 2024. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. Responsibilities as our SEND Assessment Coordinator: Conduct statutory Education Health and Care Plan (EHCP) needs assessments. Develop outcome-focused plans with families using Signs of Safety principles. Deliver evidence-based interventions to support families. Act as Lead Professional, coordinating input from other agencies as required. Maintain accurate case records and provide reports. Identify and escalate safeguarding/risk concerns. Build relationships with partners in education, health, and community settings. Provide high quality customer service in line with our WE ASPIRE values. What we're looking for in our SEND Assessment Coordinator: Graduate level qualification in a relevant field or equivalent experience Knowledge of Signs of Safety, solution-focused practice and child development Proven ability to build relationships and create a climate for positive change Excellent interpersonal, verbal and written communication skills Experience working directly with children, families and multi-agency partners Commitment to safeguarding and promoting welfare of children and young people Strong organisational skills and ability to prioritise workload The Team We are looking to welcome to the team individuals who will demonstrate key-working approaches in their everyday practice and have professional relationships with and understanding of education settings and partner agencies to underpin this work. We are working closely with our family representatives and our partners in health and social care to achieve this, but we still have a great deal to do. If you share our values and ambitions, we would love you to join our team. Benefits you'll receive as our SEND Assessment Coordinator: up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day plus more! Closing date:?11.30pm, 9 May 2024. Interview date / Assessment day: 22 May 2024. If you think you have what it takes to be successful in this SEND Assessment Coordinator role, even if you don't meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Job Title - Marketing Coordinator Salary - £30 - £40K PA Location - Remote The Client - Curo are Partnering with an IT Company whose aim is to unite global businesses with powerful, scalable IT, to synchronise users, groups and contacts between directories, quickly, simply and affordably. Their toolkit enables seamless large-scale identity synchronisation, and helps organisations with hundreds of thousands of users, groups and contacts migrate their data with less downtime and disruption - saving them valuable time and money in the process. The company is forward thinking, and employees benefit from remote and flexible working. The Candidate - This role would suit a motivated Marketing professional, with excellent copy writing experience. This is a fantastic opportunity for a creative individual, to carve out a position, within a forward thinking tech organisation. In addition to creative copy writing the successful candidate will have the ability to ensure the team, keep to their promises with any information requests, to ensure that marketing communications are delivered consistently, and on time. The company has never had a dedicated Marketing person before, so there is a lot of scope for creative input. Previous Tech Sector experience would be beneficial. This role would suit someone who has been in a broad Marketing role, for a smaller organisation. You will work closely with the Sales Team, who have up until now been supporting with Marketing activities. The Role - A key focus of this role will be to define and set up a consistent Marketing Calendar, to ensure that the business develops their Marketing Communications throughout the Year. This will include writing engaging Copy, Blogs, and Articles for the companies various websites, to keep the content fresh and engaging. You will be tasked with ensuring new products and wins are celebrated on the appropriate social media platforms, to increase traffic and engagement. You will be the key contact for the 3rd Party Marketing Agency, and work with them on PPC, and also coordinate Events & Webinars. Duties - Ensure the online presence remains fresh and engaging across all platforms. This involves regularly updating content to reflect new product features, successes, and developments. Collaborate with the 3rd party marketing agency to craft compelling social media content that aligns with our brand messaging and objectives. Assist in the creation of impactful marketing collateral tailored to the companies brands, ensuring materials effectively communicate the value proposition to our target audience. Contribute to the refinement of technical and sales documentation to ensure accuracy and clarity, supporting our sales efforts and enhancing customer understanding. Collaborate closely with our marketing agency to optimize PPC campaigns, maximizing our reach and effectiveness in targeted markets. Engage with directors, product owners, and sales teams through interviews to gather valuable insights and information for content creation and strategy development. Facilitate the coordination of our participation in industry events, including securing speaking engagements and sponsorships, to enhance our visibility and reputation within our sector. Assist in the planning and execution of webinars and other promotional events aimed at raising awareness and driving engagement with our products and services. We are keen to move swiftly on this role, and look forward to receiving your application. To apply for this Marketing Coordinator permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
May 04, 2024
Full time
Job Title - Marketing Coordinator Salary - £30 - £40K PA Location - Remote The Client - Curo are Partnering with an IT Company whose aim is to unite global businesses with powerful, scalable IT, to synchronise users, groups and contacts between directories, quickly, simply and affordably. Their toolkit enables seamless large-scale identity synchronisation, and helps organisations with hundreds of thousands of users, groups and contacts migrate their data with less downtime and disruption - saving them valuable time and money in the process. The company is forward thinking, and employees benefit from remote and flexible working. The Candidate - This role would suit a motivated Marketing professional, with excellent copy writing experience. This is a fantastic opportunity for a creative individual, to carve out a position, within a forward thinking tech organisation. In addition to creative copy writing the successful candidate will have the ability to ensure the team, keep to their promises with any information requests, to ensure that marketing communications are delivered consistently, and on time. The company has never had a dedicated Marketing person before, so there is a lot of scope for creative input. Previous Tech Sector experience would be beneficial. This role would suit someone who has been in a broad Marketing role, for a smaller organisation. You will work closely with the Sales Team, who have up until now been supporting with Marketing activities. The Role - A key focus of this role will be to define and set up a consistent Marketing Calendar, to ensure that the business develops their Marketing Communications throughout the Year. This will include writing engaging Copy, Blogs, and Articles for the companies various websites, to keep the content fresh and engaging. You will be tasked with ensuring new products and wins are celebrated on the appropriate social media platforms, to increase traffic and engagement. You will be the key contact for the 3rd Party Marketing Agency, and work with them on PPC, and also coordinate Events & Webinars. Duties - Ensure the online presence remains fresh and engaging across all platforms. This involves regularly updating content to reflect new product features, successes, and developments. Collaborate with the 3rd party marketing agency to craft compelling social media content that aligns with our brand messaging and objectives. Assist in the creation of impactful marketing collateral tailored to the companies brands, ensuring materials effectively communicate the value proposition to our target audience. Contribute to the refinement of technical and sales documentation to ensure accuracy and clarity, supporting our sales efforts and enhancing customer understanding. Collaborate closely with our marketing agency to optimize PPC campaigns, maximizing our reach and effectiveness in targeted markets. Engage with directors, product owners, and sales teams through interviews to gather valuable insights and information for content creation and strategy development. Facilitate the coordination of our participation in industry events, including securing speaking engagements and sponsorships, to enhance our visibility and reputation within our sector. Assist in the planning and execution of webinars and other promotional events aimed at raising awareness and driving engagement with our products and services. We are keen to move swiftly on this role, and look forward to receiving your application. To apply for this Marketing Coordinator permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Circa £35,000, salary dependant on skills and experience Permanent Home working and Peterborough office Full time, 37 hours a week Anglian Water offers a flexible approach, this role offers you the flexibility to work from home and from an Anglian Water office. Your based location would be World Wide House in Peterborough. Exciting position to work within our Major Infrastructure Team, working on Multi-Billion pound projects! The Governance Co-ordinator role is critical to the delivery of high-level decision making on the Strategic Resource Option (SRO) Programme. The SRO Programme will see Anglian Water manage two Nationally Significant Infrastructure Projects (NSIP) with the development of two new reservoirs (Fens & Lincs) which are currently working towards a Development Consent Order (DCO) submission. The role will be responsible for ensuring the SRO Programme Operating Model receives critical high-level support and that it operates in line with Anglian Waters principles. You will be required to work with both Anglian Water staff, our Partners and Regulatory Bodies. This will allow you access to the highest levels of decision making on the SRO Programme. You will need to maintain a high level of professionalism and discretion, ensuring that the SRO Programme represents best practice in the field of Governance & Assurance. What will you be doing? Create a rolling twelve month Forward Look of both internal and external committee dates Create a Forward Look of Committee items for discussion throughout the year, ensuring alignment of activity across committees Manage and provide high quality support to various Boards and Committees including practical arrangements for meetings, maintaining a forward plan of key agenda items, and liaising with the Chair to prepare agendas and commission briefs Drafting accurate and concise minutes within agreed timeframes. Working with and supporting the Major Infrastructure PMO Lead to deliver effective and efficient governance to the SRO Programme, escalating issues as necessary Working with colleagues across the team to ensure issues are brought to the correct governance forum at the right time to support effective decision making at the necessary level. Regularly reviewing and applying good governance best practice As a valued employee, you'll be entitled to: Personal private health care 25 days annual leave - rising with length of service Flexible working Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Bonus scheme Flexible benefits to support your wellbeing and lifestyle. What does it take to be a Governance Coordinator? Comprehensive understanding of a governance and/or secretariat function. Ability to work under pressure, maintain focus and react to changing circumstances, with good attention to detail. Excellent interpersonal skills, including the ability to communicate effectively with staff at all levels, including senior managers and external stakeholders. Ability to understand and effectively summarise complex information, including demonstrating excellence in minute/note taking and drafting Experience of NSIPs & DCOs (desirable) Strong Organisational Skills Excellent written and verbal communication skills Handle multiple tasks simultaneously and meet deadlines Competence in using office software (e.g., Microsoft Office suite) Why Anglian Water? Here at Anglian Water, we are one of the leading providers of water and water recycling services in the UK and our organisation is an industry benchmark for quality and customer service. But what makes us unique is our commitment to providing the development people need to make a real difference. Our career opportunities provide on-going learning and professional development within a challenging work environment, which provides a vital service for our customers. Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network. Closing date: 6 May 2024
May 04, 2024
Full time
Circa £35,000, salary dependant on skills and experience Permanent Home working and Peterborough office Full time, 37 hours a week Anglian Water offers a flexible approach, this role offers you the flexibility to work from home and from an Anglian Water office. Your based location would be World Wide House in Peterborough. Exciting position to work within our Major Infrastructure Team, working on Multi-Billion pound projects! The Governance Co-ordinator role is critical to the delivery of high-level decision making on the Strategic Resource Option (SRO) Programme. The SRO Programme will see Anglian Water manage two Nationally Significant Infrastructure Projects (NSIP) with the development of two new reservoirs (Fens & Lincs) which are currently working towards a Development Consent Order (DCO) submission. The role will be responsible for ensuring the SRO Programme Operating Model receives critical high-level support and that it operates in line with Anglian Waters principles. You will be required to work with both Anglian Water staff, our Partners and Regulatory Bodies. This will allow you access to the highest levels of decision making on the SRO Programme. You will need to maintain a high level of professionalism and discretion, ensuring that the SRO Programme represents best practice in the field of Governance & Assurance. What will you be doing? Create a rolling twelve month Forward Look of both internal and external committee dates Create a Forward Look of Committee items for discussion throughout the year, ensuring alignment of activity across committees Manage and provide high quality support to various Boards and Committees including practical arrangements for meetings, maintaining a forward plan of key agenda items, and liaising with the Chair to prepare agendas and commission briefs Drafting accurate and concise minutes within agreed timeframes. Working with and supporting the Major Infrastructure PMO Lead to deliver effective and efficient governance to the SRO Programme, escalating issues as necessary Working with colleagues across the team to ensure issues are brought to the correct governance forum at the right time to support effective decision making at the necessary level. Regularly reviewing and applying good governance best practice As a valued employee, you'll be entitled to: Personal private health care 25 days annual leave - rising with length of service Flexible working Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Bonus scheme Flexible benefits to support your wellbeing and lifestyle. What does it take to be a Governance Coordinator? Comprehensive understanding of a governance and/or secretariat function. Ability to work under pressure, maintain focus and react to changing circumstances, with good attention to detail. Excellent interpersonal skills, including the ability to communicate effectively with staff at all levels, including senior managers and external stakeholders. Ability to understand and effectively summarise complex information, including demonstrating excellence in minute/note taking and drafting Experience of NSIPs & DCOs (desirable) Strong Organisational Skills Excellent written and verbal communication skills Handle multiple tasks simultaneously and meet deadlines Competence in using office software (e.g., Microsoft Office suite) Why Anglian Water? Here at Anglian Water, we are one of the leading providers of water and water recycling services in the UK and our organisation is an industry benchmark for quality and customer service. But what makes us unique is our commitment to providing the development people need to make a real difference. Our career opportunities provide on-going learning and professional development within a challenging work environment, which provides a vital service for our customers. Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network. Closing date: 6 May 2024
MARKETING ASSISTANT MANCHESTER - HYBRID WORKING (2 days a week WFH) UP TO 24,500 + FANTASTIC BENEFITS + EXCELLENT TRAINING AND PROGRESSION THE BENEFITS: Hybrid working - 3 days in office, 2 days work from home 29 days holiday PLUS Bank Holidays Private healthcare Health cashback scheme 50% contribution to gym membership Free Lunch & Breakfast EVERYDAY! Fantastic career development (One of their Marketing Managers joined in this role 2 years ago!) THE OPPORTUNITY: We're recruiting for a well-respected business that due to expansion is seeking a Marketing Executive / Marketing Assistant to join the team. They pride themselves on their company values and culture and offer fantastic career prospects. You will be working directly with the Marketing Manager to plan, manage and execute all marketing activity including social media, web content, email marketing, events and offline marketing. The successful candidate will need experience as a level as you'll be involved in the full marketing mix with the support of the Marketing Manager. This is an excellent opportunity for a career-driven individual who wants to join a rapidly growing team. THE MARKETING ASSISTANT ROLE: Creating content for social media and managing the activity across all accounts and platforms Creating engaging blogs, guides, videos, emails, infographics and other content and collateral Assisting with internal communications Creating email marketing campaigns using Hubspot Producing reports and analytics to measure campaign and content performance Identifying and recommending areas of improvement Supporting with events and event promotion Keeping the website content up to date using the web content management system THE PERSON: Experience as a Marketing Executive, Marketing Coordinator, Marketing Assistant, Digital Marketing Executive, Digital Marketing Coordinator, Digital Marketing Assistant or similar Experience in Professional Services Previous experience in a broad marketing role covering content writing, social media, email marketing, website management etc Design skills such ad Canva, InDesign, Photoshop or similar are desirable Confident to create engaging multichannel content Able to manage a varied workload Keen to learn and develop Highly organised individual who can coordinate projects and get involved in hands-on delivery A highly confident individual who can effectively communicate at all levels TO APPLY: To apply for the Marketing Assistant position, please send your CV for immediate consideration via the advertisement. Get Recruited is acting as an Employment Agency in relation to this vacancy.
May 04, 2024
Full time
MARKETING ASSISTANT MANCHESTER - HYBRID WORKING (2 days a week WFH) UP TO 24,500 + FANTASTIC BENEFITS + EXCELLENT TRAINING AND PROGRESSION THE BENEFITS: Hybrid working - 3 days in office, 2 days work from home 29 days holiday PLUS Bank Holidays Private healthcare Health cashback scheme 50% contribution to gym membership Free Lunch & Breakfast EVERYDAY! Fantastic career development (One of their Marketing Managers joined in this role 2 years ago!) THE OPPORTUNITY: We're recruiting for a well-respected business that due to expansion is seeking a Marketing Executive / Marketing Assistant to join the team. They pride themselves on their company values and culture and offer fantastic career prospects. You will be working directly with the Marketing Manager to plan, manage and execute all marketing activity including social media, web content, email marketing, events and offline marketing. The successful candidate will need experience as a level as you'll be involved in the full marketing mix with the support of the Marketing Manager. This is an excellent opportunity for a career-driven individual who wants to join a rapidly growing team. THE MARKETING ASSISTANT ROLE: Creating content for social media and managing the activity across all accounts and platforms Creating engaging blogs, guides, videos, emails, infographics and other content and collateral Assisting with internal communications Creating email marketing campaigns using Hubspot Producing reports and analytics to measure campaign and content performance Identifying and recommending areas of improvement Supporting with events and event promotion Keeping the website content up to date using the web content management system THE PERSON: Experience as a Marketing Executive, Marketing Coordinator, Marketing Assistant, Digital Marketing Executive, Digital Marketing Coordinator, Digital Marketing Assistant or similar Experience in Professional Services Previous experience in a broad marketing role covering content writing, social media, email marketing, website management etc Design skills such ad Canva, InDesign, Photoshop or similar are desirable Confident to create engaging multichannel content Able to manage a varied workload Keen to learn and develop Highly organised individual who can coordinate projects and get involved in hands-on delivery A highly confident individual who can effectively communicate at all levels TO APPLY: To apply for the Marketing Assistant position, please send your CV for immediate consideration via the advertisement. Get Recruited is acting as an Employment Agency in relation to this vacancy.
Community Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto 35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Community Liaison Officer for their sites in Hertfordshire. You will be based on a number of sites and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFFERED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
May 03, 2024
Full time
Community Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto 35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Community Liaison Officer for their sites in Hertfordshire. You will be based on a number of sites and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFFERED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
Resident Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto 35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Resident Liaison Officer for their sites in Hertfordshire. You will be based on a number of sites and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFFERED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
May 03, 2024
Full time
Resident Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto 35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Resident Liaison Officer for their sites in Hertfordshire. You will be based on a number of sites and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFFERED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
Merry-go-round shop (32-36 Nithsdale Road, G41 2AN) or hub (Shawlands Arcade, 108 Kilmarnock Road with option to work from home. (Hybrid) Closing10th May 2024 Advertised from 22nd April 2024 30-37 hours per week - specify your preference in your application. Duration: 12 months Role About Us Merry-go-round Glasgow is a charity in the Southside. We support local families with high quality, low cost children's goods and through inclusive events and workshops. We have a boutique style charity shop in Strathbungo selling everything baby, run an events programme, and also work with over 120 agencies across the city to provide free packs of goods to families in need. We have a staff team of 14 and are an inclusive andsupportive employer. We are the winner of the Environmental Social Enterprise award in Scotland and the UK. We are a highly aspirationalorganisation creating huge local impact. Having recently doubled the size of our shop we are passionate aboutexceeding expectations and our goal of being a one-stop shop and the first choice for parents in Glasgow. The Role The General Manager is a key leadership role entrusted in guiding the organisation, and driving momentum to achievesustainability and growth. They play a central role in coordinating and managing all activity in theorganisation. Reporting directly to the board of directors, the postholder is responsible for providing insightand strategic direction across all areas of the business. The General Manager will motivate teams and ensure all have clarity on the vision and strategic path. The role iscrucial in creating consistency and efficiency across all areas of the organisation. The post will directlymanage the Retail supervisor, Operations manager, Events coordinator and the Community Engagement Officer. Thekey objective is to coach and develop all team members to deliver on outcomes. They will play a pivotal role intranslating the board's vision and strategy into actionable plans, driving them forward with enthusiasm.Additionally, they will lead by example in fostering a positive working culture and setting the standard forexcellence. The post holder will be extremely organised, self-motivated, able to drive their own workload, able to workindependently with enthusiasm to succeed and have a very ambitious vision. Application notes Please ONLY submit applications (CV and cover letter explaining how you meet the necessary criteria and preferredhours) to: Could you help grow our income from Charitable Trusts and Foundations and make a lasting difference to the lives ofthe babies, children, young people and families we support? You will be joining one of Scotland's leading charities, where you will develop new and effective fundraisingpropositions to ensure we provide the best hospital experience possible. We fund a variety of child and family services, innovative medical equipment, research and enhancements, giving youthe opportunity to seek funds for a diverse range of projects. Do you have a passion for developing funding opportunities to make a difference? Are you a natural leader who isskilled in managing a team who play an important part in organisational success? If so, we have a greatopportunity for you to join Quarriers as Head of Business Development & Grants. Your new opportunity Quarriers have a rare and exciting opportunity for a Head of Business Development & Grants to work in partnershipwith our Associate Directors and Operational Managers to identify opportunities and develop new and existingservices. You will manage and work closely with the Business Development & Grants team leading andimplementing development strategies to support growth and funding for the overall organisation. You will play akey part in liaising with internal and external stakeholders and overseeing tender and funding opportunitiesincluding submissions. As the Head of Business Development & Grants you will closely monitor and track potential tender opportunitiesincluding managing a portfolio of grants and funding aligned with department income and expenditure againstbudget and set targeted income. This is a full-time permanent role working 35 hours per week (Monday - Friday) in line with our agile working policy,which blends home-working with office time and service visits. What you will need to bring to the role Proven experience and understanding of implementing and managing business development strategies ideally withinthe social care/healthcare sector. An understanding of social care/healthcare servicedesign. Skills in managing risk and business development with an understanding of the Grant fundinglandscape and innovative practice. Excellent IT knowledge and experience in using databasesystems. Extensive knowledge and experience at a senior level in a complexorganisation. Excellent written and verbal communication and organisational skills to support strictdeadlines and work in partnership with internal and external stakeholders. Previous experience ofmanaging a team and delivering positive results. Driving licence is essential What's in it for you? Substantial holiday entitlement. Generous workplace pension. Family-friendly working policiesand procedures. Life Assurance. Wider benefits including our Employee Assistance Programme, freephysiotherapy & occupational health support. Quarriers have Investors in People Platinum accreditation and are a Scottish Living Wage Employer About Us Quarriers is one of Scotland's leading social care charities. We provide practical care and support for vulnerablechildren, adults and families who face extremely challenging circumstances. We challenge poverty and inequalityof opportunity to bring about positive changes in people's lives. Are you a brilliant bid writer, with a passion for improving children's lives? Are you looking for that nextopportunity to work for an inspirational cause? If this is you, then Children 1st is where you belong! If you want to work within a creative, dynamic, and passionate team, where you will further grow and develop thenjoin us as our new Senior Bid Writer. The role will be exciting, fast-paced and challenging. You will be key to securing high level funding from statutory sources that will grow our reach and help support morechildren and families in Scotland. With opportunity to try new ways of engaging and inspiring supporters youwill be creative, collaborative, inclusive and willing to work alongside our brilliant leaders to achieve ourkey strategic priorities and goals. Children 1st is an incredible charity full of people who love what they do and the difference they make. This is anexciting and unique opportunity to join us and play a critical part in transforming the lives of children andfamilies in Scotland. At Children 1st our ambition is for every child in Scotland to be safe, loved and well, together with their family.As a charity we offer emotional; and practical support and financial advice to help families to put childrenfirst and we campaign to uphold the rights of every child. About the role This role requires an excellent candidate to produce high quality bids, applications and tenders which communicateour unique approach to working with Scotland's vulnerable children, young people and families and which captureour outcome focused delivery models with clarity and conviction. High quality stewardship of our existing supporters will be one of the key responsibilities, alongside managing adynamic team of fundraisers, and developing new income streams. About you We are looking for the right candidate to take our team to the next level. You will need to demonstrate ability tobuild strong relationships internally and externally to secure long term sustainable income. You will: • Be passionate about our work and able to convey that to a range of audiences • Can work collaboratively with stakeholders at all levels • Have success in delivering significant large gifts from funders • Be innovative in developing new approaches to funders Renfrewshire with flexible working available (On site) Closing8th May 2024 About Us Home-Start Renfrewshire and Inverclyde (HSRI) is a registered charity providing volunteer led, family centred,non-judgmental support to families with at least one child aged under five. As a valued colleague joining our compassionate and forward-thinking team, you will be part of our vision of walkingalongside families, offering early help, empowering families to build on existing strengths, to achieve betterwellbeing outcomes for themselves and their children. Main Responsibilities: Receiving referrals and assessing needs of families Introducing families to appropriatesupport Matching and introducing volunteers tofamilies Providing support, supervision and on-going training opportunities forvolunteers Undertaking designated responsibilities to safeguard children's welfare Ensuringequality of opportunity, fairness, inclusion and diversity in all aspects of our work Complying with thescheme's administration, monitoring and financial systems Ensuring appropriate liaison with referrersand other professionals Contributing to and supporting the development of the Home-Startnetwork Next Steps . click apply for full job details
May 03, 2024
Full time
Merry-go-round shop (32-36 Nithsdale Road, G41 2AN) or hub (Shawlands Arcade, 108 Kilmarnock Road with option to work from home. (Hybrid) Closing10th May 2024 Advertised from 22nd April 2024 30-37 hours per week - specify your preference in your application. Duration: 12 months Role About Us Merry-go-round Glasgow is a charity in the Southside. We support local families with high quality, low cost children's goods and through inclusive events and workshops. We have a boutique style charity shop in Strathbungo selling everything baby, run an events programme, and also work with over 120 agencies across the city to provide free packs of goods to families in need. We have a staff team of 14 and are an inclusive andsupportive employer. We are the winner of the Environmental Social Enterprise award in Scotland and the UK. We are a highly aspirationalorganisation creating huge local impact. Having recently doubled the size of our shop we are passionate aboutexceeding expectations and our goal of being a one-stop shop and the first choice for parents in Glasgow. The Role The General Manager is a key leadership role entrusted in guiding the organisation, and driving momentum to achievesustainability and growth. They play a central role in coordinating and managing all activity in theorganisation. Reporting directly to the board of directors, the postholder is responsible for providing insightand strategic direction across all areas of the business. The General Manager will motivate teams and ensure all have clarity on the vision and strategic path. The role iscrucial in creating consistency and efficiency across all areas of the organisation. The post will directlymanage the Retail supervisor, Operations manager, Events coordinator and the Community Engagement Officer. Thekey objective is to coach and develop all team members to deliver on outcomes. They will play a pivotal role intranslating the board's vision and strategy into actionable plans, driving them forward with enthusiasm.Additionally, they will lead by example in fostering a positive working culture and setting the standard forexcellence. The post holder will be extremely organised, self-motivated, able to drive their own workload, able to workindependently with enthusiasm to succeed and have a very ambitious vision. Application notes Please ONLY submit applications (CV and cover letter explaining how you meet the necessary criteria and preferredhours) to: Could you help grow our income from Charitable Trusts and Foundations and make a lasting difference to the lives ofthe babies, children, young people and families we support? You will be joining one of Scotland's leading charities, where you will develop new and effective fundraisingpropositions to ensure we provide the best hospital experience possible. We fund a variety of child and family services, innovative medical equipment, research and enhancements, giving youthe opportunity to seek funds for a diverse range of projects. Do you have a passion for developing funding opportunities to make a difference? Are you a natural leader who isskilled in managing a team who play an important part in organisational success? If so, we have a greatopportunity for you to join Quarriers as Head of Business Development & Grants. Your new opportunity Quarriers have a rare and exciting opportunity for a Head of Business Development & Grants to work in partnershipwith our Associate Directors and Operational Managers to identify opportunities and develop new and existingservices. You will manage and work closely with the Business Development & Grants team leading andimplementing development strategies to support growth and funding for the overall organisation. You will play akey part in liaising with internal and external stakeholders and overseeing tender and funding opportunitiesincluding submissions. As the Head of Business Development & Grants you will closely monitor and track potential tender opportunitiesincluding managing a portfolio of grants and funding aligned with department income and expenditure againstbudget and set targeted income. This is a full-time permanent role working 35 hours per week (Monday - Friday) in line with our agile working policy,which blends home-working with office time and service visits. What you will need to bring to the role Proven experience and understanding of implementing and managing business development strategies ideally withinthe social care/healthcare sector. An understanding of social care/healthcare servicedesign. Skills in managing risk and business development with an understanding of the Grant fundinglandscape and innovative practice. Excellent IT knowledge and experience in using databasesystems. Extensive knowledge and experience at a senior level in a complexorganisation. Excellent written and verbal communication and organisational skills to support strictdeadlines and work in partnership with internal and external stakeholders. Previous experience ofmanaging a team and delivering positive results. Driving licence is essential What's in it for you? Substantial holiday entitlement. Generous workplace pension. Family-friendly working policiesand procedures. Life Assurance. Wider benefits including our Employee Assistance Programme, freephysiotherapy & occupational health support. Quarriers have Investors in People Platinum accreditation and are a Scottish Living Wage Employer About Us Quarriers is one of Scotland's leading social care charities. We provide practical care and support for vulnerablechildren, adults and families who face extremely challenging circumstances. We challenge poverty and inequalityof opportunity to bring about positive changes in people's lives. Are you a brilliant bid writer, with a passion for improving children's lives? Are you looking for that nextopportunity to work for an inspirational cause? If this is you, then Children 1st is where you belong! If you want to work within a creative, dynamic, and passionate team, where you will further grow and develop thenjoin us as our new Senior Bid Writer. The role will be exciting, fast-paced and challenging. You will be key to securing high level funding from statutory sources that will grow our reach and help support morechildren and families in Scotland. With opportunity to try new ways of engaging and inspiring supporters youwill be creative, collaborative, inclusive and willing to work alongside our brilliant leaders to achieve ourkey strategic priorities and goals. Children 1st is an incredible charity full of people who love what they do and the difference they make. This is anexciting and unique opportunity to join us and play a critical part in transforming the lives of children andfamilies in Scotland. At Children 1st our ambition is for every child in Scotland to be safe, loved and well, together with their family.As a charity we offer emotional; and practical support and financial advice to help families to put childrenfirst and we campaign to uphold the rights of every child. About the role This role requires an excellent candidate to produce high quality bids, applications and tenders which communicateour unique approach to working with Scotland's vulnerable children, young people and families and which captureour outcome focused delivery models with clarity and conviction. High quality stewardship of our existing supporters will be one of the key responsibilities, alongside managing adynamic team of fundraisers, and developing new income streams. About you We are looking for the right candidate to take our team to the next level. You will need to demonstrate ability tobuild strong relationships internally and externally to secure long term sustainable income. You will: • Be passionate about our work and able to convey that to a range of audiences • Can work collaboratively with stakeholders at all levels • Have success in delivering significant large gifts from funders • Be innovative in developing new approaches to funders Renfrewshire with flexible working available (On site) Closing8th May 2024 About Us Home-Start Renfrewshire and Inverclyde (HSRI) is a registered charity providing volunteer led, family centred,non-judgmental support to families with at least one child aged under five. As a valued colleague joining our compassionate and forward-thinking team, you will be part of our vision of walkingalongside families, offering early help, empowering families to build on existing strengths, to achieve betterwellbeing outcomes for themselves and their children. Main Responsibilities: Receiving referrals and assessing needs of families Introducing families to appropriatesupport Matching and introducing volunteers tofamilies Providing support, supervision and on-going training opportunities forvolunteers Undertaking designated responsibilities to safeguard children's welfare Ensuringequality of opportunity, fairness, inclusion and diversity in all aspects of our work Complying with thescheme's administration, monitoring and financial systems Ensuring appropriate liaison with referrersand other professionals Contributing to and supporting the development of the Home-Startnetwork Next Steps . click apply for full job details
Salary: Up to £28,000 Job Type: Full Time, Permanent Location: Head Office - West Didsbury Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. The Framework Coordinator is part of the Programme Team within the wider Affordable Development Team at Great places. Why are you here: Your role will support the Development Performance Manager (DPM) to manage the Development Team's procurement frameworks and analyse data to help drive the performance of the development team. You will help the DPM re-procure frameworks You will work collaboratively with the wider team to make best use of performance data to enable the Affordable Development Team to continually improve our service offer. You will deliver excellent customer service to all stakeholders including new customers, Homes England, Local Authorities, internal colleagues, external consultants and contractors. What you'll be doing: You will be supporting the (DPM) with the day to day management of the ICN framework, legal services framework, valuers panel and the Off-Site Homes Alliance framework. You will be taking a leading role in the management of the ICN website and portal. To ensure the website and portal are continually updated and key information is shared with all users. You will be continually developing the website and portal in response to members feedback and requirements. You will be actively promoting the Development Team frameworks through social media and other channels. You will be preparing material and attend events to promote ICN as and when required. You will be working with the DPM and Social Value Specialist to ensure social value outcomes are achieved through the frameworks. You will produce reports on the usage of the frameworks and monitor performance of suppliers in order to improve performance and identify any issues. What you'll need: A Level qualifications or equivalent desirable but not essential. You will have experience of working in procurement and an understanding of frameworks. You will have confidence and experience of working with a wide range of customers and stakeholders. You will have the ability to manage your time effectively and work on a number of tasks at the same time. You will have experience using a variety of IT packages You will have the experience of presenting data in a variety of formats What we need from you: A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement An ability to work in uncertainty To be professional and work with integrity, inclusivity and respect for diversity What we give you in return for your hard work and commitment Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members Annual leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Flexi time Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Professional fees ?The business pays the cost of one professional membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Health and wellbeing initiatives ?Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing REF-
May 02, 2024
Full time
Salary: Up to £28,000 Job Type: Full Time, Permanent Location: Head Office - West Didsbury Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. The Framework Coordinator is part of the Programme Team within the wider Affordable Development Team at Great places. Why are you here: Your role will support the Development Performance Manager (DPM) to manage the Development Team's procurement frameworks and analyse data to help drive the performance of the development team. You will help the DPM re-procure frameworks You will work collaboratively with the wider team to make best use of performance data to enable the Affordable Development Team to continually improve our service offer. You will deliver excellent customer service to all stakeholders including new customers, Homes England, Local Authorities, internal colleagues, external consultants and contractors. What you'll be doing: You will be supporting the (DPM) with the day to day management of the ICN framework, legal services framework, valuers panel and the Off-Site Homes Alliance framework. You will be taking a leading role in the management of the ICN website and portal. To ensure the website and portal are continually updated and key information is shared with all users. You will be continually developing the website and portal in response to members feedback and requirements. You will be actively promoting the Development Team frameworks through social media and other channels. You will be preparing material and attend events to promote ICN as and when required. You will be working with the DPM and Social Value Specialist to ensure social value outcomes are achieved through the frameworks. You will produce reports on the usage of the frameworks and monitor performance of suppliers in order to improve performance and identify any issues. What you'll need: A Level qualifications or equivalent desirable but not essential. You will have experience of working in procurement and an understanding of frameworks. You will have confidence and experience of working with a wide range of customers and stakeholders. You will have the ability to manage your time effectively and work on a number of tasks at the same time. You will have experience using a variety of IT packages You will have the experience of presenting data in a variety of formats What we need from you: A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement An ability to work in uncertainty To be professional and work with integrity, inclusivity and respect for diversity What we give you in return for your hard work and commitment Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members Annual leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Flexi time Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Professional fees ?The business pays the cost of one professional membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Health and wellbeing initiatives ?Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing REF-
Job Title: Customer Assistance Coordinator - Home Emergency Location of work: Office/Hybrid - Croydon Salary: £27,013.60 Bonus: £1,545 performance bonus Start date - 07th May As a Home Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. From a burst pipe, broken boiler or leaky roof you will be handling both in and outbound calls, ensuring you have all the relevant information to enable you to appoint the necessary contractor to carry out repairs. You will utilise your excellent communications skills to keep customers informed at all times. Sometimes you may have to deliver bad news (not every eventuality is covered!), therefore you will be comfortable with difficult conversations. Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am to 6pm Monday - Sunday. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working. Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this - You will: Handle all in and outbound calls in a helpful, polite and professional way Provide proactive solutions to our customers Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress To ensure all product and technical knowledge is applied at every opportunity Handle all regulated complaints within the FCA complaint guidelines About you: You will have a good level of general education, including Maths & English GCSE or equivalent A genuine desire to provide a high level of customer service Have the ability to effectively manage multiple cases Able to show empathy and remain calm in a pressurized environment Flexible and able to work a variety of shifts Staff Benefits You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.' You are always encouraged to bring your ideas and highlight any areas for improvement in processes. In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months' probation, Corporate Social Responsibility and an Interest free season ticket loan after probation. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. About Allianz: Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.
May 02, 2024
Full time
Job Title: Customer Assistance Coordinator - Home Emergency Location of work: Office/Hybrid - Croydon Salary: £27,013.60 Bonus: £1,545 performance bonus Start date - 07th May As a Home Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. From a burst pipe, broken boiler or leaky roof you will be handling both in and outbound calls, ensuring you have all the relevant information to enable you to appoint the necessary contractor to carry out repairs. You will utilise your excellent communications skills to keep customers informed at all times. Sometimes you may have to deliver bad news (not every eventuality is covered!), therefore you will be comfortable with difficult conversations. Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am to 6pm Monday - Sunday. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working. Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this - You will: Handle all in and outbound calls in a helpful, polite and professional way Provide proactive solutions to our customers Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress To ensure all product and technical knowledge is applied at every opportunity Handle all regulated complaints within the FCA complaint guidelines About you: You will have a good level of general education, including Maths & English GCSE or equivalent A genuine desire to provide a high level of customer service Have the ability to effectively manage multiple cases Able to show empathy and remain calm in a pressurized environment Flexible and able to work a variety of shifts Staff Benefits You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.' You are always encouraged to bring your ideas and highlight any areas for improvement in processes. In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months' probation, Corporate Social Responsibility and an Interest free season ticket loan after probation. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. About Allianz: Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.
Key Results Summary responsibilities Delivery of day-to-day holistic care for residents and meeting their unique needs. Duties include (but not exclusive to): personal care; assisting with mobility needs; medications (as appropriate to role); infection control; supporting residents with dementia, and end of life care; changing bed linen, sorting laundry, safe disposal of clinical waste, manage stock levels and equipment such as wheelchairs. Working with volunteers, Wellbeing Coordinator and therapy teams to provide and encourage meaningful activities. Relationship building with a range of stakeholders, including a key worker relationship with named residents. Assist with nutrition and food choices, serving drinks and assisting with eating/drinking. Accurate maintenance of records relating to care and regulatory needs. Active contribution in handovers, team meetings and supervisions. Full time position working 35 hours per week over a mixtture of early: 7am to 2.30pm and late: 2pm to 9.30pm shifts, including alternate weekends. Skills and experience Communication Write notes and messages - numeracy, literacy and verbal skills. Communicate with people with differing communication needs. Encourage and influence. Understand and follow instructions and procedures. Strong customer service skills. Mixed methods and mediums of communication. Thinking Style Analyses and evaluates given information. Adapts style and approach appropriate to situation or task. Structures tasks/activities. Pre-empts issues and trouble-shoots. Refers appropriate decisions to line manager. Challenge, or suggest new ways of working, to promote the efficiency of the unit or team. Well-being and Values Aware of cultural and individual differences in all interactions and service areas. Demonstrate interest, care and attention. Create a positive impression. Collaborate with residents and their families where appropriate - tailoring service to meet individual needs. Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being. Contribute to maintaining a safe and secure environment - reporting faults, repairs or hazards through appropriate channels. Unquestionably embodies the Trust's values and behaviours internally and externally. Working with others Works effectively as part of a team. Build relationships of trust with others (team, residents and their family & friends). Potential exposure to challenging, physical or emotional situations. Other Skills and Qualifications Essential Level 2 in Care (or equivalent qualification or experience) for Senior Care Assistants Ability to provide effective personal care with dignity (assisting with nutrition, bathing and toileting) Educated to GCSE (or equivalent) level to include maths and English Confident with using IT and a basic understanding of Word/Email. Awareness of older people's needs and some understanding of dementia. Desirable Level 2 in Care (or equivalent qualification or experience) Level 3 in Care (or willingness to work towards it) for Senior Care Assistants Experience of working with older people, those with a disability, and/or dementia Experience of working in a nursing home/hospital/sheltered housing/social care setting Knowledge of basic first aid, manual handling and food and hygiene practices Awareness of regulations/framework established in the CQC Essential Standards of Quality and Safety and the Mental Capacity Act. Training is provided. Additional information Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application. Full time position working 35 hours per week over a mixtture of early: 7am to 2.30pm and late: 2pm to 9.30pm shifts, including alternate weekends.
May 02, 2024
Full time
Key Results Summary responsibilities Delivery of day-to-day holistic care for residents and meeting their unique needs. Duties include (but not exclusive to): personal care; assisting with mobility needs; medications (as appropriate to role); infection control; supporting residents with dementia, and end of life care; changing bed linen, sorting laundry, safe disposal of clinical waste, manage stock levels and equipment such as wheelchairs. Working with volunteers, Wellbeing Coordinator and therapy teams to provide and encourage meaningful activities. Relationship building with a range of stakeholders, including a key worker relationship with named residents. Assist with nutrition and food choices, serving drinks and assisting with eating/drinking. Accurate maintenance of records relating to care and regulatory needs. Active contribution in handovers, team meetings and supervisions. Full time position working 35 hours per week over a mixtture of early: 7am to 2.30pm and late: 2pm to 9.30pm shifts, including alternate weekends. Skills and experience Communication Write notes and messages - numeracy, literacy and verbal skills. Communicate with people with differing communication needs. Encourage and influence. Understand and follow instructions and procedures. Strong customer service skills. Mixed methods and mediums of communication. Thinking Style Analyses and evaluates given information. Adapts style and approach appropriate to situation or task. Structures tasks/activities. Pre-empts issues and trouble-shoots. Refers appropriate decisions to line manager. Challenge, or suggest new ways of working, to promote the efficiency of the unit or team. Well-being and Values Aware of cultural and individual differences in all interactions and service areas. Demonstrate interest, care and attention. Create a positive impression. Collaborate with residents and their families where appropriate - tailoring service to meet individual needs. Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being. Contribute to maintaining a safe and secure environment - reporting faults, repairs or hazards through appropriate channels. Unquestionably embodies the Trust's values and behaviours internally and externally. Working with others Works effectively as part of a team. Build relationships of trust with others (team, residents and their family & friends). Potential exposure to challenging, physical or emotional situations. Other Skills and Qualifications Essential Level 2 in Care (or equivalent qualification or experience) for Senior Care Assistants Ability to provide effective personal care with dignity (assisting with nutrition, bathing and toileting) Educated to GCSE (or equivalent) level to include maths and English Confident with using IT and a basic understanding of Word/Email. Awareness of older people's needs and some understanding of dementia. Desirable Level 2 in Care (or equivalent qualification or experience) Level 3 in Care (or willingness to work towards it) for Senior Care Assistants Experience of working with older people, those with a disability, and/or dementia Experience of working in a nursing home/hospital/sheltered housing/social care setting Knowledge of basic first aid, manual handling and food and hygiene practices Awareness of regulations/framework established in the CQC Essential Standards of Quality and Safety and the Mental Capacity Act. Training is provided. Additional information Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application. Full time position working 35 hours per week over a mixtture of early: 7am to 2.30pm and late: 2pm to 9.30pm shifts, including alternate weekends.
Role: Network Coordinator (Oil and Gas) Location: Scotland based (UK), but with some travel to London. Rate: From £41,218 Length of contract: Full time, 1 year FTC with the possibility of extension. Benefits: 3% employer pension contribution, Employee Assistance Programme, consideration of flexible working requirements and work/workplace adjustments where required Starting date: ASAP Closing date: Sunday 12th May 2024 - 11pm Proposed Interviews: w/c 27th May 2024 Uplift uses research, campaigning, and advocacy to support a just transition away from fossil fuels in the UK on a timeline that is commensurate with a safe climate. We are looking for a Network Coordinator to help drive forward our network building and public campaigning activities across Scotland, and the UK. This is an exciting opportunity to join Uplift at a critical time ahead of a general election and help strengthen the movement away from oil and gas in the UK and towards a just transition for workers and communities. 1. The Role As a Network Coordinator, you will help bring together groups, organisations and other stakeholders to drive forward campaigns to end north sea oil and gas extraction and secure a just transition for workers and communities. You will play a key role in strengthening the movement, through helping to convene highly impactful campaigning coalitions and networks, seeding and supporting campaign interventions and offering expert support & advice. If you re passionate about climate justice, especially holding the UK government to account and have a coalition and movement mindset - valuing the importance of movement coordination and generosity, then this role could be perfect for you. You will need a strong understanding of the movement ecology in the UK, especially in Scotland, and understand the unique role different actors play in bringing about change. Based in Scotland and with a good understanding of the Scottish movement ecology, you will be able to map and bring together groups, organisations, stakeholder and constituents to campaign on fossil fuels. You will strengthen partnerships and scope new allies whilst helping to drive forward campaigning interventions and mobilising groups around key moments throughout 2024 and beyond. You will work closely with key campaigning organisations in Scotland and internally with Uplifts Campaigns and Movement Building team to support network building activities across the UK. 2. Responsibilities Core responsibilities include: - Building relationships and partnerships with key stakeholders, groups and organisations, across Scotland, and the rest of the UK, including with key allies campaigning to end oil and gas extraction. - Coordinate network building and coalition activities to help strengthen the network of groups organising around a phase out of fossil fuels in the UK. - Provide campaigning support and advice to groups wanting to take action on north sea oil and gas expansion and a just transition. - Develop campaign resources and network communications in collaboration with key partners and networks. - Help design and deliver mobilisations and actions across Scotland and support the execution of campaign strategies and interventions in collaboration with partners. - Be the first point of contact for groups and organisations in Scotland - holding the central coordination function for Uplift. - Facilitate spaces for groups to come together and coordinate timely and effective communications with groups. - Work with the Campaigns and Movement Building team to help strengthen the networks of groups taking action on fossil fuel campaigns across the UK - particularly during nationwide mobilisations or campaign moments. - Be an active member of the Campaigns and Movement building team - participating in and helping to shape campaign and network strategies whilst contributing to a healthy team and organisational culture. - Represent Uplift externally at events, coalition meetings and network gatherings. Carry out media spokesperson activities where appropriate. 3. About you Our ideal candidate will have: - Experience in a similar or related role. - Be based in Scotland and have a good working knowledge of the wider movement ecology in Scotland. - A track record of guiding and supporting effective campaigning coalitions. - A good understanding of campaign strategy and an ability to know when to apply a range of tactics based on target, audience and the campaign cycle. - Previous experience of movement building, including an understanding of the principles of mobilising and organising and an appreciation of the role different actors (the grassroots, NGOs, unions etc) play in social change. - A strong commitment to Uplift s mission and core values of equity and climate justice. - Excellent interpersonal skills with an ability to build strong, trusting relationships with a variety of groups and organisations, as well as with colleagues (through written communications, online calls and in-person gatherings). - Highly motivated, collaborative and organised - able to coordinate fast paced campaigns across multiple networks. Equality, diversity and inclusion are at the core of Uplift s values and therefore we strongly encourage applications from candidates whose backgrounds or accessibility/support needs mean they have been traditionally under-represented in the climate and environment sector. If you are unsure if you meet the requirements or feel you will be disadvantaged by the process then please email us at so we can see how we might provide support. For the application please email a CV (2 pages) and cover letter (2 pages) to careers(at)upliftuk.org. Please note that we can only accept applications with both a CV and a cover letter. Please use the cover letter to say why you want to work for Uplift and how you could use your experience to meet the responsibilities of the role. Should you have any specific questions you wish to discuss about your application then send an email to careers(at)upliftuk.org. Successful applicants may be asked to complete a short exercise. Following the completion of the exercise, a smaller group of applicants will be invited for an interview. We are shortlisting applicants and inviting them to an interview after 27th May 2024. We can only consider candidates who are already eligible to work in the UK. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
May 02, 2024
Contractor
Role: Network Coordinator (Oil and Gas) Location: Scotland based (UK), but with some travel to London. Rate: From £41,218 Length of contract: Full time, 1 year FTC with the possibility of extension. Benefits: 3% employer pension contribution, Employee Assistance Programme, consideration of flexible working requirements and work/workplace adjustments where required Starting date: ASAP Closing date: Sunday 12th May 2024 - 11pm Proposed Interviews: w/c 27th May 2024 Uplift uses research, campaigning, and advocacy to support a just transition away from fossil fuels in the UK on a timeline that is commensurate with a safe climate. We are looking for a Network Coordinator to help drive forward our network building and public campaigning activities across Scotland, and the UK. This is an exciting opportunity to join Uplift at a critical time ahead of a general election and help strengthen the movement away from oil and gas in the UK and towards a just transition for workers and communities. 1. The Role As a Network Coordinator, you will help bring together groups, organisations and other stakeholders to drive forward campaigns to end north sea oil and gas extraction and secure a just transition for workers and communities. You will play a key role in strengthening the movement, through helping to convene highly impactful campaigning coalitions and networks, seeding and supporting campaign interventions and offering expert support & advice. If you re passionate about climate justice, especially holding the UK government to account and have a coalition and movement mindset - valuing the importance of movement coordination and generosity, then this role could be perfect for you. You will need a strong understanding of the movement ecology in the UK, especially in Scotland, and understand the unique role different actors play in bringing about change. Based in Scotland and with a good understanding of the Scottish movement ecology, you will be able to map and bring together groups, organisations, stakeholder and constituents to campaign on fossil fuels. You will strengthen partnerships and scope new allies whilst helping to drive forward campaigning interventions and mobilising groups around key moments throughout 2024 and beyond. You will work closely with key campaigning organisations in Scotland and internally with Uplifts Campaigns and Movement Building team to support network building activities across the UK. 2. Responsibilities Core responsibilities include: - Building relationships and partnerships with key stakeholders, groups and organisations, across Scotland, and the rest of the UK, including with key allies campaigning to end oil and gas extraction. - Coordinate network building and coalition activities to help strengthen the network of groups organising around a phase out of fossil fuels in the UK. - Provide campaigning support and advice to groups wanting to take action on north sea oil and gas expansion and a just transition. - Develop campaign resources and network communications in collaboration with key partners and networks. - Help design and deliver mobilisations and actions across Scotland and support the execution of campaign strategies and interventions in collaboration with partners. - Be the first point of contact for groups and organisations in Scotland - holding the central coordination function for Uplift. - Facilitate spaces for groups to come together and coordinate timely and effective communications with groups. - Work with the Campaigns and Movement Building team to help strengthen the networks of groups taking action on fossil fuel campaigns across the UK - particularly during nationwide mobilisations or campaign moments. - Be an active member of the Campaigns and Movement building team - participating in and helping to shape campaign and network strategies whilst contributing to a healthy team and organisational culture. - Represent Uplift externally at events, coalition meetings and network gatherings. Carry out media spokesperson activities where appropriate. 3. About you Our ideal candidate will have: - Experience in a similar or related role. - Be based in Scotland and have a good working knowledge of the wider movement ecology in Scotland. - A track record of guiding and supporting effective campaigning coalitions. - A good understanding of campaign strategy and an ability to know when to apply a range of tactics based on target, audience and the campaign cycle. - Previous experience of movement building, including an understanding of the principles of mobilising and organising and an appreciation of the role different actors (the grassroots, NGOs, unions etc) play in social change. - A strong commitment to Uplift s mission and core values of equity and climate justice. - Excellent interpersonal skills with an ability to build strong, trusting relationships with a variety of groups and organisations, as well as with colleagues (through written communications, online calls and in-person gatherings). - Highly motivated, collaborative and organised - able to coordinate fast paced campaigns across multiple networks. Equality, diversity and inclusion are at the core of Uplift s values and therefore we strongly encourage applications from candidates whose backgrounds or accessibility/support needs mean they have been traditionally under-represented in the climate and environment sector. If you are unsure if you meet the requirements or feel you will be disadvantaged by the process then please email us at so we can see how we might provide support. For the application please email a CV (2 pages) and cover letter (2 pages) to careers(at)upliftuk.org. Please note that we can only accept applications with both a CV and a cover letter. Please use the cover letter to say why you want to work for Uplift and how you could use your experience to meet the responsibilities of the role. Should you have any specific questions you wish to discuss about your application then send an email to careers(at)upliftuk.org. Successful applicants may be asked to complete a short exercise. Following the completion of the exercise, a smaller group of applicants will be invited for an interview. We are shortlisting applicants and inviting them to an interview after 27th May 2024. We can only consider candidates who are already eligible to work in the UK. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Role: Network Coordinator (Oil and Gas) Location: Scotland based (UK), but with some travel to London. Rate: From £41,218 Length of contract: Full time, 1 year FTC with the possibility of extension. Benefits: 3% employer pension contribution, Employee Assistance Programme, consideration of flexible working requirements and work/workplace adjustments where required Starting date: ASAP Closing date: Sunday 12th May 2024 - 11pm Proposed Interviews: w/c 27th May 2024 Uplift uses research, campaigning, and advocacy to support a just transition away from fossil fuels in the UK on a timeline that is commensurate with a safe climate. We are looking for a Network Coordinator to help drive forward our network building and public campaigning activities across Scotland, and the UK. This is an exciting opportunity to join Uplift at a critical time ahead of a general election and help strengthen the movement away from oil and gas in the UK and towards a just transition for workers and communities. 1. The Role As a Network Coordinator, you will help bring together groups, organisations and other stakeholders to drive forward campaigns to end north sea oil and gas extraction and secure a just transition for workers and communities. You will play a key role in strengthening the movement, through helping to convene highly impactful campaigning coalitions and networks, seeding and supporting campaign interventions and offering expert support & advice. If you're passionate about climate justice, especially holding the UK government to account and have a coalition and movement mindset - valuing the importance of movement coordination and generosity, then this role could be perfect for you. You will need a strong understanding of the movement ecology in the UK, especially in Scotland, and understand the unique role different actors play in bringing about change. Based in Scotland and with a good understanding of the Scottish movement ecology, you will be able to map and bring together groups, organisations, stakeholder and constituents to campaign on fossil fuels. You will strengthen partnerships and scope new allies whilst helping to drive forward campaigning interventions and mobilising groups around key moments throughout 2024 and beyond. You will work closely with key campaigning organisations in Scotland and internally with Uplifts Campaigns and Movement Building team to support network building activities across the UK. 2. Responsibilities Core responsibilities include: - Building relationships and partnerships with key stakeholders, groups and organisations, across Scotland, and the rest of the UK, including with key allies campaigning to end oil and gas extraction. - Coordinate network building and coalition activities to help strengthen the network of groups organising around a phase out of fossil fuels in the UK. - Provide campaigning support and advice to groups wanting to take action on north sea oil and gas expansion and a just transition. - Develop campaign resources and network communications in collaboration with key partners and networks. - Help design and deliver mobilisations and actions across Scotland and support the execution of campaign strategies and interventions in collaboration with partners. - Be the first point of contact for groups and organisations in Scotland - holding the central coordination function for Uplift. - Facilitate spaces for groups to come together and coordinate timely and effective communications with groups. - Work with the Campaigns and Movement Building team to help strengthen the networks of groups taking action on fossil fuel campaigns across the UK - particularly during nationwide mobilisations or campaign moments. - Be an active member of the Campaigns and Movement building team - participating in and helping to shape campaign and network strategies whilst contributing to a healthy team and organisational culture. - Represent Uplift externally at events, coalition meetings and network gatherings. Carry out media spokesperson activities where appropriate. 3. About you Our ideal candidate will have: - Experience in a similar or related role. - Be based in Scotland and have a good working knowledge of the wider movement ecology in Scotland. - A track record of guiding and supporting effective campaigning coalitions. - A good understanding of campaign strategy and an ability to know when to apply a range of tactics based on target, audience and the campaign cycle. - Previous experience of movement building, including an understanding of the principles of mobilising and organising and an appreciation of the role different actors (the grassroots, NGOs, unions etc) play in social change. - A strong commitment to Uplift's mission and core values of equity and climate justice. - Excellent interpersonal skills with an ability to build strong, trusting relationships with a variety of groups and organisations, as well as with colleagues (through written communications, online calls and in-person gatherings). - Highly motivated, collaborative and organised - able to coordinate fast paced campaigns across multiple networks. Equality, diversity and inclusion are at the core of Uplift's values and therefore we strongly encourage applications from candidates whose backgrounds or accessibility/support needs mean they have been traditionally under-represented in the climate and environment sector. If you are unsure if you meet the requirements or feel you will be disadvantaged by the process then please email us at so we can see how we might provide support. For the application please email a CV (2 pages) and cover letter (2 pages) to . Please note that we can only accept applications with both a CV and a cover letter. Please use the cover letter to say why you want to work for Uplift and how you could use your experience to meet the responsibilities of the role. Should you have any specific questions you wish to discuss about your application then send an email to . Successful applicants may be asked to complete a short exercise. Following the completion of the exercise, a smaller group of applicants will be invited for an interview. We are shortlisting applicants and inviting them to an interview after 27th May 2024. We can only consider candidates who are already eligible to work in the UK.
May 02, 2024
Contractor
Role: Network Coordinator (Oil and Gas) Location: Scotland based (UK), but with some travel to London. Rate: From £41,218 Length of contract: Full time, 1 year FTC with the possibility of extension. Benefits: 3% employer pension contribution, Employee Assistance Programme, consideration of flexible working requirements and work/workplace adjustments where required Starting date: ASAP Closing date: Sunday 12th May 2024 - 11pm Proposed Interviews: w/c 27th May 2024 Uplift uses research, campaigning, and advocacy to support a just transition away from fossil fuels in the UK on a timeline that is commensurate with a safe climate. We are looking for a Network Coordinator to help drive forward our network building and public campaigning activities across Scotland, and the UK. This is an exciting opportunity to join Uplift at a critical time ahead of a general election and help strengthen the movement away from oil and gas in the UK and towards a just transition for workers and communities. 1. The Role As a Network Coordinator, you will help bring together groups, organisations and other stakeholders to drive forward campaigns to end north sea oil and gas extraction and secure a just transition for workers and communities. You will play a key role in strengthening the movement, through helping to convene highly impactful campaigning coalitions and networks, seeding and supporting campaign interventions and offering expert support & advice. If you're passionate about climate justice, especially holding the UK government to account and have a coalition and movement mindset - valuing the importance of movement coordination and generosity, then this role could be perfect for you. You will need a strong understanding of the movement ecology in the UK, especially in Scotland, and understand the unique role different actors play in bringing about change. Based in Scotland and with a good understanding of the Scottish movement ecology, you will be able to map and bring together groups, organisations, stakeholder and constituents to campaign on fossil fuels. You will strengthen partnerships and scope new allies whilst helping to drive forward campaigning interventions and mobilising groups around key moments throughout 2024 and beyond. You will work closely with key campaigning organisations in Scotland and internally with Uplifts Campaigns and Movement Building team to support network building activities across the UK. 2. Responsibilities Core responsibilities include: - Building relationships and partnerships with key stakeholders, groups and organisations, across Scotland, and the rest of the UK, including with key allies campaigning to end oil and gas extraction. - Coordinate network building and coalition activities to help strengthen the network of groups organising around a phase out of fossil fuels in the UK. - Provide campaigning support and advice to groups wanting to take action on north sea oil and gas expansion and a just transition. - Develop campaign resources and network communications in collaboration with key partners and networks. - Help design and deliver mobilisations and actions across Scotland and support the execution of campaign strategies and interventions in collaboration with partners. - Be the first point of contact for groups and organisations in Scotland - holding the central coordination function for Uplift. - Facilitate spaces for groups to come together and coordinate timely and effective communications with groups. - Work with the Campaigns and Movement Building team to help strengthen the networks of groups taking action on fossil fuel campaigns across the UK - particularly during nationwide mobilisations or campaign moments. - Be an active member of the Campaigns and Movement building team - participating in and helping to shape campaign and network strategies whilst contributing to a healthy team and organisational culture. - Represent Uplift externally at events, coalition meetings and network gatherings. Carry out media spokesperson activities where appropriate. 3. About you Our ideal candidate will have: - Experience in a similar or related role. - Be based in Scotland and have a good working knowledge of the wider movement ecology in Scotland. - A track record of guiding and supporting effective campaigning coalitions. - A good understanding of campaign strategy and an ability to know when to apply a range of tactics based on target, audience and the campaign cycle. - Previous experience of movement building, including an understanding of the principles of mobilising and organising and an appreciation of the role different actors (the grassroots, NGOs, unions etc) play in social change. - A strong commitment to Uplift's mission and core values of equity and climate justice. - Excellent interpersonal skills with an ability to build strong, trusting relationships with a variety of groups and organisations, as well as with colleagues (through written communications, online calls and in-person gatherings). - Highly motivated, collaborative and organised - able to coordinate fast paced campaigns across multiple networks. Equality, diversity and inclusion are at the core of Uplift's values and therefore we strongly encourage applications from candidates whose backgrounds or accessibility/support needs mean they have been traditionally under-represented in the climate and environment sector. If you are unsure if you meet the requirements or feel you will be disadvantaged by the process then please email us at so we can see how we might provide support. For the application please email a CV (2 pages) and cover letter (2 pages) to . Please note that we can only accept applications with both a CV and a cover letter. Please use the cover letter to say why you want to work for Uplift and how you could use your experience to meet the responsibilities of the role. Should you have any specific questions you wish to discuss about your application then send an email to . Successful applicants may be asked to complete a short exercise. Following the completion of the exercise, a smaller group of applicants will be invited for an interview. We are shortlisting applicants and inviting them to an interview after 27th May 2024. We can only consider candidates who are already eligible to work in the UK.
Registered CPN Are you looking for the perfect job, where you can develope new skills and still have a social life? Well, look no further! As a Registered CPN , you can expect a warm welcome at the trust when you join the trust as one of our valued employees! The trust offers free onsite parking with the opportunity for role progression and training for both perm and temporary staff, allowing you to develop new skills or improve your existent ones. Salary: 28/h Weekdays Must have adult community mental health experience and access to a car for work What you'll need as a Registered CPN - Coordinator: NMC registration and educated to degree level Experience in assessment 6 months of paid patient facing UK nursing experience from within the past 3 years Up-to-date clinical best practice knowledge The right to work in the UK Why Choose Ackerman Pierce? Flexible hours to fit around your lifestyle and/or childcare Choice in shift patterns (early; late; night shifts or long days) Quick and easy registration and compliance process Competitive hourly rates Have your own dedicated consultant Get paid for shifts weekly Generous bonuses if you refer other nurses and carers to Ackerman Pierce Wide range of shifts available across different clinical settings and trusts Deals and discounts on your favourite brands with Perks at Work Free Ackerman Pierce uniform when you join I can hear you saying now, 'not compliance again!' - Well, never fear! With out fast-track recruitment process, you can go from applicant to active staff member in just 48 hours To discuss this or any other work opportunities we have available in Oxfordshire, please call Nuria Nogueira or email us your CV today!
May 02, 2024
Contractor
Registered CPN Are you looking for the perfect job, where you can develope new skills and still have a social life? Well, look no further! As a Registered CPN , you can expect a warm welcome at the trust when you join the trust as one of our valued employees! The trust offers free onsite parking with the opportunity for role progression and training for both perm and temporary staff, allowing you to develop new skills or improve your existent ones. Salary: 28/h Weekdays Must have adult community mental health experience and access to a car for work What you'll need as a Registered CPN - Coordinator: NMC registration and educated to degree level Experience in assessment 6 months of paid patient facing UK nursing experience from within the past 3 years Up-to-date clinical best practice knowledge The right to work in the UK Why Choose Ackerman Pierce? Flexible hours to fit around your lifestyle and/or childcare Choice in shift patterns (early; late; night shifts or long days) Quick and easy registration and compliance process Competitive hourly rates Have your own dedicated consultant Get paid for shifts weekly Generous bonuses if you refer other nurses and carers to Ackerman Pierce Wide range of shifts available across different clinical settings and trusts Deals and discounts on your favourite brands with Perks at Work Free Ackerman Pierce uniform when you join I can hear you saying now, 'not compliance again!' - Well, never fear! With out fast-track recruitment process, you can go from applicant to active staff member in just 48 hours To discuss this or any other work opportunities we have available in Oxfordshire, please call Nuria Nogueira or email us your CV today!
Monday - Friday Permanent position 9am - 5pm Hybrid working available 29,000 per annum Must have previous experience within Complaint Handling for Social Housing Your responsibilities will include: Ensure the accurate and timely recording of customer complaints as they come into the organisation, in line with our policy, procedures and performance measures. Provide informal advice and assistance on complaints to customers when required, and where possible, to resolve these without the need for a formal complaint and to ensure customer confidence. Provide and maintain both written and verbal communication to complainants in the management of their complaint and in line with our procedures Act as Business Champion supporting our internal stakeholders to investigate and respond to complaints in accordance with the Principles of Dispute Resolution & Complaint Handling Code. Coordination and facilitation of Housing Ombudsman referral packs in line with complaint handling code requirements. Utilise customer satisfaction results and the "voice of our customer's" surveys to drive continuous improvements to services. Provide advice and assistance on complaints to customers when required, and where possible, to resolve these without the need for a formal complaint and to ensure customer confidence. Regularly update the relevant IT systems and databases to ensure that records of complaints, expressions of dissatisfaction and enquiries are accurate and up-to date. Challenge and escalate concerns identified in relation to poor complaint case handling. What you will need to succeed We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will: Experience of working within a complaint's environment Be able to handle all types of contact and relationships with ease remaining calm under pressure, inspiring confidence in your ability and demonstrating commitment to excellent partnership working. Highly organised and great at prioritising in a busy environment. A confident communicator who can sell the most difficult message, reassure the most vulnerable resident and breathe life into the most boring topic, at ease at presenting to wide audiences, and able to speak confidently at external meetings. Someone who demonstrates a high level of professionalism in their work at all times, working with minimal supervision to complete tasks accurately the first time. A pro-active problem solver who can identify and resolve issues quickly and calmly. Resilient and ready to take responsibility when things go wrong, maintaining a professional approach. Educated to a good standard in English and Maths, highly literate and confident working with numbers and statistics. Excellent written skills A commitment to social housing. Experience of carrying out research and presenting written arguments in a concise but compelling way. Excellent knowledge of MS office applications and a working knowledge of vision A proactive person who uses their initiative to continuously improve services.
May 02, 2024
Full time
Monday - Friday Permanent position 9am - 5pm Hybrid working available 29,000 per annum Must have previous experience within Complaint Handling for Social Housing Your responsibilities will include: Ensure the accurate and timely recording of customer complaints as they come into the organisation, in line with our policy, procedures and performance measures. Provide informal advice and assistance on complaints to customers when required, and where possible, to resolve these without the need for a formal complaint and to ensure customer confidence. Provide and maintain both written and verbal communication to complainants in the management of their complaint and in line with our procedures Act as Business Champion supporting our internal stakeholders to investigate and respond to complaints in accordance with the Principles of Dispute Resolution & Complaint Handling Code. Coordination and facilitation of Housing Ombudsman referral packs in line with complaint handling code requirements. Utilise customer satisfaction results and the "voice of our customer's" surveys to drive continuous improvements to services. Provide advice and assistance on complaints to customers when required, and where possible, to resolve these without the need for a formal complaint and to ensure customer confidence. Regularly update the relevant IT systems and databases to ensure that records of complaints, expressions of dissatisfaction and enquiries are accurate and up-to date. Challenge and escalate concerns identified in relation to poor complaint case handling. What you will need to succeed We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will: Experience of working within a complaint's environment Be able to handle all types of contact and relationships with ease remaining calm under pressure, inspiring confidence in your ability and demonstrating commitment to excellent partnership working. Highly organised and great at prioritising in a busy environment. A confident communicator who can sell the most difficult message, reassure the most vulnerable resident and breathe life into the most boring topic, at ease at presenting to wide audiences, and able to speak confidently at external meetings. Someone who demonstrates a high level of professionalism in their work at all times, working with minimal supervision to complete tasks accurately the first time. A pro-active problem solver who can identify and resolve issues quickly and calmly. Resilient and ready to take responsibility when things go wrong, maintaining a professional approach. Educated to a good standard in English and Maths, highly literate and confident working with numbers and statistics. Excellent written skills A commitment to social housing. Experience of carrying out research and presenting written arguments in a concise but compelling way. Excellent knowledge of MS office applications and a working knowledge of vision A proactive person who uses their initiative to continuously improve services.
Join Our Team as a Specialist Teaching Assistant for 1-1 Support with Students with Special Needs! Are you a compassionate and dedicated individual with a passion for supporting students with special needs? We are seeking a talented Specialist Teaching Assistant to join our team, working one-on-one with students in a school setting. This role offers a rewarding opportunity to make a meaningful impact on the lives of students and contribute to their academic, social, and emotional development. Key Responsibilities: Provide personalized one-on-one support to students with special needs, including but not limited to autism, learning disabilities, and sensory processing disorders. Assist students in accessing the curriculum, participating in learning activities, and developing essential skills in literacy, numeracy, communication, and social interaction. Implement individualized education plans (IEPs) and adapt teaching strategies to meet the unique needs and abilities of each student, fostering their independence and confidence. Collaborate closely with classroom teachers, SENCO (Special Educational Needs Coordinator), and external professionals to ensure continuity of support and promote student progress. Monitor student progress and behaviour, keeping accurate records and providing feedback to the appropriate stakeholders to inform decision-making and planning. Create a supportive and inclusive learning environment where students feel valued, respected, and empowered to succeed. Key Attributes and Skills: Previous experience working with students with special needs in a school or educational setting, preferably providing 1-1 support. Empathy, patience, and a genuine commitment to supporting the individual needs and well-being of each student. Strong communication and interpersonal skills, with the ability to build positive relationships with students, colleagues, and families. Adaptability and flexibility in responding to the diverse needs and challenges of students with special needs, using initiative and creativity to overcome obstacles. Knowledge of a range of special educational needs and disabilities (SEND), along with strategies and interventions to support student learning and development. Ability to work independently as well as collaboratively within a multidisciplinary team, contributing to a positive and cohesive school environment. If you are a compassionate and dedicated individual with a desire to support students with special needs, we invite you to apply for this exciting Specialist Teaching Assistant position. Join us in creating an inclusive and supportive learning environment where every student can thrive. Apply now and be part of our mission to inspire excellence and promote equity for all students! All applicants will be contacted to discuss suitability and then invited to register with TeacherActive. Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment. TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.
May 02, 2024
Seasonal
Join Our Team as a Specialist Teaching Assistant for 1-1 Support with Students with Special Needs! Are you a compassionate and dedicated individual with a passion for supporting students with special needs? We are seeking a talented Specialist Teaching Assistant to join our team, working one-on-one with students in a school setting. This role offers a rewarding opportunity to make a meaningful impact on the lives of students and contribute to their academic, social, and emotional development. Key Responsibilities: Provide personalized one-on-one support to students with special needs, including but not limited to autism, learning disabilities, and sensory processing disorders. Assist students in accessing the curriculum, participating in learning activities, and developing essential skills in literacy, numeracy, communication, and social interaction. Implement individualized education plans (IEPs) and adapt teaching strategies to meet the unique needs and abilities of each student, fostering their independence and confidence. Collaborate closely with classroom teachers, SENCO (Special Educational Needs Coordinator), and external professionals to ensure continuity of support and promote student progress. Monitor student progress and behaviour, keeping accurate records and providing feedback to the appropriate stakeholders to inform decision-making and planning. Create a supportive and inclusive learning environment where students feel valued, respected, and empowered to succeed. Key Attributes and Skills: Previous experience working with students with special needs in a school or educational setting, preferably providing 1-1 support. Empathy, patience, and a genuine commitment to supporting the individual needs and well-being of each student. Strong communication and interpersonal skills, with the ability to build positive relationships with students, colleagues, and families. Adaptability and flexibility in responding to the diverse needs and challenges of students with special needs, using initiative and creativity to overcome obstacles. Knowledge of a range of special educational needs and disabilities (SEND), along with strategies and interventions to support student learning and development. Ability to work independently as well as collaboratively within a multidisciplinary team, contributing to a positive and cohesive school environment. If you are a compassionate and dedicated individual with a desire to support students with special needs, we invite you to apply for this exciting Specialist Teaching Assistant position. Join us in creating an inclusive and supportive learning environment where every student can thrive. Apply now and be part of our mission to inspire excellence and promote equity for all students! All applicants will be contacted to discuss suitability and then invited to register with TeacherActive. Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment. TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.
We're seeking a dedicated and experienced Social Worker to join our children's services Children We Care For team based in Bognor Regis. The successful candidate will be excited to be part of a team achieving positive outcomes for children and young people across West Sussex. Our dedicated Children We Care For service have a passion for making a difference to our looked after children, alongside an interest and experience of the adoption process. Working with children remaining in long term care where it is not safe for them to return home, children who may be placed for adoption and children leaving care. With a focus on outcomes-based care planning for children, including access to an in-house therapeutic assessment and intervention team, you will enjoy working with young children and/or teenagers to support them to achieve and plan to build their lives as young adults ready to leave care and live independently. We offer small practice teams of Social Workers managed by a Team Manager and supported by Child & Family Workers as well as additional flexible administrative support from Coordinators embedded within the service. We provide regular group supervision and peer learning alongside specialist roles within the team to focus on the most vulnerable children. As a Social Worker, you'll have a minimum of 5 CPD and training days per year with access to excellent learning and development provisions such as Research in Practice and Community Care Inform, Social Work England fees paid and annual leave up to 29 days, as well as the option to buy up to 3 additional days. As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. For a full list of the benefits offered to you as a West Sussex County Council employee, please visit our Rewards and Benefits page. The Opportunity As an experienced Social Worker within the Children We Care For team, you will be working to deliver first class support to vulnerable children and young people. We are looking for emotionally intelligent, organised, resilient individuals who can evidence the value they could add to our team. You will be able to build positive working relationships with children and young people, professionals, partner agencies and carers as well as respectfully challenge when appropriate. You will have an excellent understanding of the statutory requirements relating to children looked after and keeping children safe. About you Some of the key skills and experience required for this role include: Analysis and interpretation of complex information and data to enable prioritisation and support in planning next steps. Work as part of a team and partnership with key stakeholders to assess needs and implement outcomes. Communicate effectively to all audiences, both written and orally and negotiated and persuade where necessary. recognised Social Work qualification e.g. Degree in Social Work, Post Graduate Certificate in Social Work, DipSW, CQSW or equivalent as recognised by the relevant professional body. Completed relevant post qualifying training, have evidence of at least one year's experience post qualification and be registered with the relevant professional body. Knowledge of theoretical Social Work concepts and practices, with demonstrable examples of dealing with a breadth of complex issues and situations, for example, attachment, impact of developmental trauma and child development, motivational interviewing, relational practice, solution-focussed interventions and systemic working. A good understanding of anti-oppressive, anti-discriminatory and anti-racist practice in social work. Experience of managing levels of risk within a caseload of complex cases. You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes are available. For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached. About us Here at West Sussex County Council, we are ambitious for our children and our workforce. We are committed to improving our services for the children and families in West Sussex we support. You will join us as at a key time on our improvement journey. The work we have started includes establishing a new and experienced senior leadership team, driving forward our 'Children First' improvement plan and implementing the Family Safeguarding Practice Model. You will be trained in motivational interviewing, to support our strengths-based approach to working with families and creating lasting change for children. For further information about us and about working in Children's Social Care at West Sussex County Council, please visit Careers in children's social work in West Sussex . Further Information The reference number for this role is CAFHE05032 . We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to Social Work England registration, an enhanced DBS check, 5 years referencing and a health check.
May 02, 2024
Full time
We're seeking a dedicated and experienced Social Worker to join our children's services Children We Care For team based in Bognor Regis. The successful candidate will be excited to be part of a team achieving positive outcomes for children and young people across West Sussex. Our dedicated Children We Care For service have a passion for making a difference to our looked after children, alongside an interest and experience of the adoption process. Working with children remaining in long term care where it is not safe for them to return home, children who may be placed for adoption and children leaving care. With a focus on outcomes-based care planning for children, including access to an in-house therapeutic assessment and intervention team, you will enjoy working with young children and/or teenagers to support them to achieve and plan to build their lives as young adults ready to leave care and live independently. We offer small practice teams of Social Workers managed by a Team Manager and supported by Child & Family Workers as well as additional flexible administrative support from Coordinators embedded within the service. We provide regular group supervision and peer learning alongside specialist roles within the team to focus on the most vulnerable children. As a Social Worker, you'll have a minimum of 5 CPD and training days per year with access to excellent learning and development provisions such as Research in Practice and Community Care Inform, Social Work England fees paid and annual leave up to 29 days, as well as the option to buy up to 3 additional days. As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. For a full list of the benefits offered to you as a West Sussex County Council employee, please visit our Rewards and Benefits page. The Opportunity As an experienced Social Worker within the Children We Care For team, you will be working to deliver first class support to vulnerable children and young people. We are looking for emotionally intelligent, organised, resilient individuals who can evidence the value they could add to our team. You will be able to build positive working relationships with children and young people, professionals, partner agencies and carers as well as respectfully challenge when appropriate. You will have an excellent understanding of the statutory requirements relating to children looked after and keeping children safe. About you Some of the key skills and experience required for this role include: Analysis and interpretation of complex information and data to enable prioritisation and support in planning next steps. Work as part of a team and partnership with key stakeholders to assess needs and implement outcomes. Communicate effectively to all audiences, both written and orally and negotiated and persuade where necessary. recognised Social Work qualification e.g. Degree in Social Work, Post Graduate Certificate in Social Work, DipSW, CQSW or equivalent as recognised by the relevant professional body. Completed relevant post qualifying training, have evidence of at least one year's experience post qualification and be registered with the relevant professional body. Knowledge of theoretical Social Work concepts and practices, with demonstrable examples of dealing with a breadth of complex issues and situations, for example, attachment, impact of developmental trauma and child development, motivational interviewing, relational practice, solution-focussed interventions and systemic working. A good understanding of anti-oppressive, anti-discriminatory and anti-racist practice in social work. Experience of managing levels of risk within a caseload of complex cases. You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes are available. For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached. About us Here at West Sussex County Council, we are ambitious for our children and our workforce. We are committed to improving our services for the children and families in West Sussex we support. You will join us as at a key time on our improvement journey. The work we have started includes establishing a new and experienced senior leadership team, driving forward our 'Children First' improvement plan and implementing the Family Safeguarding Practice Model. You will be trained in motivational interviewing, to support our strengths-based approach to working with families and creating lasting change for children. For further information about us and about working in Children's Social Care at West Sussex County Council, please visit Careers in children's social work in West Sussex . Further Information The reference number for this role is CAFHE05032 . We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to Social Work England registration, an enhanced DBS check, 5 years referencing and a health check.
We have an exciting new opportunity for a full time, permanent, PR Manager to join a successful, boutique company near Banbury. This is an exciting role where you will be working with national press and broadcast media, coordinating, and delivering a public relations strategy for clients. The ideal candidate will be passionate about PR and thrives on results. You will need to be an excellent content writer and storyteller, with good communication skills. Highly organised and a multi-project coordinator and work well in a team. Knowledge of current public relations platforms is a must. This opportunity involves travel throughout the UK & Ireland and business trips to the USA, however international travel will take place after a successful probationary period. We are looking for a really passionate individual who seeks career growth and works across all social media platforms obtaining creative opportunities, along with an inquisitive mind. As PR Manager, you will be responsible for: Creating, managing and implementing a PR strategy for appointed clients Being social media savvy and confidentially knowing how to work all social platforms, reporting and creating effective posts, increasing engagement Having an inquisitive, creative mind Understanding the Standard PR Platforms for distributing press releases Being an excellent content writer Writing press releases for the customers Having an understanding of the national press within the UK & Ireland Being an excellent communicator Knowing how to work out the PR Values on press clippings Escorting press trips internationally Being out on-site working with third-party high-profile PR teams Working as a team member and being well organised This role is offering a salary of 35,000- 40,000 per annum, free parking, 28 days holiday (including Bank Holidays) and the opportunity to travel nationally and internationally.
May 01, 2024
Full time
We have an exciting new opportunity for a full time, permanent, PR Manager to join a successful, boutique company near Banbury. This is an exciting role where you will be working with national press and broadcast media, coordinating, and delivering a public relations strategy for clients. The ideal candidate will be passionate about PR and thrives on results. You will need to be an excellent content writer and storyteller, with good communication skills. Highly organised and a multi-project coordinator and work well in a team. Knowledge of current public relations platforms is a must. This opportunity involves travel throughout the UK & Ireland and business trips to the USA, however international travel will take place after a successful probationary period. We are looking for a really passionate individual who seeks career growth and works across all social media platforms obtaining creative opportunities, along with an inquisitive mind. As PR Manager, you will be responsible for: Creating, managing and implementing a PR strategy for appointed clients Being social media savvy and confidentially knowing how to work all social platforms, reporting and creating effective posts, increasing engagement Having an inquisitive, creative mind Understanding the Standard PR Platforms for distributing press releases Being an excellent content writer Writing press releases for the customers Having an understanding of the national press within the UK & Ireland Being an excellent communicator Knowing how to work out the PR Values on press clippings Escorting press trips internationally Being out on-site working with third-party high-profile PR teams Working as a team member and being well organised This role is offering a salary of 35,000- 40,000 per annum, free parking, 28 days holiday (including Bank Holidays) and the opportunity to travel nationally and internationally.
A world-class drama school and educational charity, LAMDA - the London Academy of Music & Dramatic Art - delivers exceptional vocational training in the performing arts. LAMDA's core aim is to train and develop the best artists regardless of social or financial background. The Academy is at an exciting time in its evolution, paving the way for drama school training in the 21st century and developing multi-skilled creative artists and technicians. In order to ensure that its work is accessible to all, LAMDA is passionately committed to widening participation and operates a robust scholarship scheme, awarding significant support to one in five full-time students each year. The Role We are currently seeking 3 full-time focused and enthusiastic Examination Coordinators to provide support to the administration of UK and International public and private examination sessions in order to meet the business objectives of the Examinations Department. You will provide administrative support for Examiners, Customers, and staff on Exam Track (exams management system), Freshdesk (emailing system) and Key Travel (Travel Management Company). Furthermore, you will be a strong team player and have the ability to collaborate effectively and promptly deal with customer queries relating to assessment regulations and procedures. This is a permanent, full-time position working 35 hours per week, Monday to Friday plus evening and weekend work as and when necessary. Salary: Grade 2, £23,968 - £26,977 plus benefits. APPLICATION PROCESS For a full job description, please visit our website. We want you to have the opportunity to really tell us about yourself and explain to us why this opportunity is right for you. All applications will be judged on content, not on format. To apply, please provide: A covering letter to tell us a little about yourself and why this position interests you Tell us what experience, knowledge and skills you have that meet the person specification outlined in the job description, include any practical examples that you may have CV Completed Equality and Diversity monitoring form To be considered for this role, please send the above information by e-mail to the HR Department. Equality, diversity and inclusion are essential values at LAMDA and we are committed to promoting equality of opportunity for all staff and job applicants. We aim to have a diverse and inclusive workforce and value the benefits that a diverse workforce can bring to the Academy. We welcome applications from the Global majority, those with disabilities and from other under-represented groups. we are happy to provide recruitment information in accessible formats and a provision to accept applications in alternative formats. As a Disability Confident Committed Employer, we are committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations. LAMDA is committed to safeguarding and protecting the children and adults that use our services and expects all employees and contractors to share this commitment. All LAMDA posts are subject to a safer recruitment process, including background checks and the disclosure of criminal records where applicable. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across all of our activities and services. APPLICATION DEADLINE The closing date for all applications is 5 pm on Tuesday 7 May 2024. Interviews will be held w/c 13 May 2024. LAMDA Limited, 155 Talgarth Road, London W14 9DA, United Kingdom. Registered in England No: 364456. Registered Office: as address. Registered Charity No: 312821.
May 01, 2024
Full time
A world-class drama school and educational charity, LAMDA - the London Academy of Music & Dramatic Art - delivers exceptional vocational training in the performing arts. LAMDA's core aim is to train and develop the best artists regardless of social or financial background. The Academy is at an exciting time in its evolution, paving the way for drama school training in the 21st century and developing multi-skilled creative artists and technicians. In order to ensure that its work is accessible to all, LAMDA is passionately committed to widening participation and operates a robust scholarship scheme, awarding significant support to one in five full-time students each year. The Role We are currently seeking 3 full-time focused and enthusiastic Examination Coordinators to provide support to the administration of UK and International public and private examination sessions in order to meet the business objectives of the Examinations Department. You will provide administrative support for Examiners, Customers, and staff on Exam Track (exams management system), Freshdesk (emailing system) and Key Travel (Travel Management Company). Furthermore, you will be a strong team player and have the ability to collaborate effectively and promptly deal with customer queries relating to assessment regulations and procedures. This is a permanent, full-time position working 35 hours per week, Monday to Friday plus evening and weekend work as and when necessary. Salary: Grade 2, £23,968 - £26,977 plus benefits. APPLICATION PROCESS For a full job description, please visit our website. We want you to have the opportunity to really tell us about yourself and explain to us why this opportunity is right for you. All applications will be judged on content, not on format. To apply, please provide: A covering letter to tell us a little about yourself and why this position interests you Tell us what experience, knowledge and skills you have that meet the person specification outlined in the job description, include any practical examples that you may have CV Completed Equality and Diversity monitoring form To be considered for this role, please send the above information by e-mail to the HR Department. Equality, diversity and inclusion are essential values at LAMDA and we are committed to promoting equality of opportunity for all staff and job applicants. We aim to have a diverse and inclusive workforce and value the benefits that a diverse workforce can bring to the Academy. We welcome applications from the Global majority, those with disabilities and from other under-represented groups. we are happy to provide recruitment information in accessible formats and a provision to accept applications in alternative formats. As a Disability Confident Committed Employer, we are committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations. LAMDA is committed to safeguarding and protecting the children and adults that use our services and expects all employees and contractors to share this commitment. All LAMDA posts are subject to a safer recruitment process, including background checks and the disclosure of criminal records where applicable. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across all of our activities and services. APPLICATION DEADLINE The closing date for all applications is 5 pm on Tuesday 7 May 2024. Interviews will be held w/c 13 May 2024. LAMDA Limited, 155 Talgarth Road, London W14 9DA, United Kingdom. Registered in England No: 364456. Registered Office: as address. Registered Charity No: 312821.
Town & Country Housing Group
Tunbridge Wells, Kent
Role Summary Provide efficient support and administration to the Customer Experience Team to ensure the business area is delivered effectively, with a particular focus on supporting the resident engagement and community investment functions. The role reports to the Resident Engagement Manager but will also provide regular support to the Community Investment Manager and the AD of Customer Experience, as well as occasional support to the wider team. The role can be based in Epsom, Tunbridge Wells or East Kent. Salary: 28,729 Hours of work: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Facilitating resident engagement and community events and projects. Supporting the team and the wider business, including through the effective use of existing resident data and insight, together with ongoing consultation, to support community initiatives and resident engagement projects which in turn support the delivery of key strategies including the Resident Engagement and Community Investment strategies. Design and build high quality GDPR compliant surveys to gather feedback from residents on a range of service areas and attend and support focus groups and other virtual and in-person events to gather wider feedback from residents. Arranging meetings , including the regular customer experience team meetings, producing, and circulating agenda, reports, minutes, and action points promptly. Using a range of software packages including Microsoft Office. Dealing with routine enquires from residents, colleagues and contractors and ensuring that electronic file notes are completed and passed on to the relevant colleague. Data inputting and interrogation, and mail merges. Use our finance system to ensure the proper financial administration of projects and activities, including raising and coding of purchase orders and invoices, providing them to contractors and acknowledging receipt of goods and services as directed by the Customer Experience team managers. Collate and record company credit card receipts to facilitate prompt reconciliation of expenditure. To assist the managers in monitoring budget expenditure to ensure project costs are contained within approved budgets. Assist with general telephone enquiries from customers and colleagues related to customer experience team queries, ensuring a prompt informed response to queries. To provide support to ensure that relevant records, monitoring information and project expenditure adhere to funding requirements for externally funded projects. Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included. Support the team in conducting project appraisals for agreed community investment and resident engagement projects. Appraisals should demonstrate measurable outcomes that show clear outputs and outcomes and how the project is benefiting TCH residents/communities and responding to identified social needs. Support the monitoring, review, and evaluation of service level agreements with third party project providers and lead on the evaluation of those projects. Any other administrative functions as required including to cover for other administrators/coordinators in the wider team as required due to leave or absence. Projects may include occasional work in the community and direct on-site liaison with partners, residents and colleagues during project development, delivery, and appraisal. Occasional out of office hours working may be required. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications Maths and English GCSEs or equivalent skills/experience. Level 2 Housing/Administration qualification or commitment to study towards (Desirable). Key Skills & Competencies Working in a customer facing environment with demonstrable customer care skills. Experience of working in Housing, Resident Engagement or Community Investment (Desirable). Processing and recording information accurately in a clear and concise way. Ability to store and retrieve data and competent use of Microsoft Office. Use of SharePoint and specialist housing systems e.g. Genero (Desirable). Understanding and sensitivity to confidentiality and data protection. Behaviours Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. Communication - Able to communicate effectively, clearly, and sensitively, verbally and in writing with people having a broad range of roles and capabilities. Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. Relationship Management - The ability to interact and build productive relationships internally and externally. Resilience - Demonstrates resilience in pressured and stressful situations. Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle several tasks simultaneously and accurately. Personal commitment to TCH corporate values and objectives and culture of continuous service improvement. Change - The flexibility to adapt to changing workload demands and new organisational challenges. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan External Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer. Key dates Applications Close: Wednesday, 1 May 2024 Interview Date: Wednesday, 8 May 2024
May 01, 2024
Full time
Role Summary Provide efficient support and administration to the Customer Experience Team to ensure the business area is delivered effectively, with a particular focus on supporting the resident engagement and community investment functions. The role reports to the Resident Engagement Manager but will also provide regular support to the Community Investment Manager and the AD of Customer Experience, as well as occasional support to the wider team. The role can be based in Epsom, Tunbridge Wells or East Kent. Salary: 28,729 Hours of work: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Facilitating resident engagement and community events and projects. Supporting the team and the wider business, including through the effective use of existing resident data and insight, together with ongoing consultation, to support community initiatives and resident engagement projects which in turn support the delivery of key strategies including the Resident Engagement and Community Investment strategies. Design and build high quality GDPR compliant surveys to gather feedback from residents on a range of service areas and attend and support focus groups and other virtual and in-person events to gather wider feedback from residents. Arranging meetings , including the regular customer experience team meetings, producing, and circulating agenda, reports, minutes, and action points promptly. Using a range of software packages including Microsoft Office. Dealing with routine enquires from residents, colleagues and contractors and ensuring that electronic file notes are completed and passed on to the relevant colleague. Data inputting and interrogation, and mail merges. Use our finance system to ensure the proper financial administration of projects and activities, including raising and coding of purchase orders and invoices, providing them to contractors and acknowledging receipt of goods and services as directed by the Customer Experience team managers. Collate and record company credit card receipts to facilitate prompt reconciliation of expenditure. To assist the managers in monitoring budget expenditure to ensure project costs are contained within approved budgets. Assist with general telephone enquiries from customers and colleagues related to customer experience team queries, ensuring a prompt informed response to queries. To provide support to ensure that relevant records, monitoring information and project expenditure adhere to funding requirements for externally funded projects. Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included. Support the team in conducting project appraisals for agreed community investment and resident engagement projects. Appraisals should demonstrate measurable outcomes that show clear outputs and outcomes and how the project is benefiting TCH residents/communities and responding to identified social needs. Support the monitoring, review, and evaluation of service level agreements with third party project providers and lead on the evaluation of those projects. Any other administrative functions as required including to cover for other administrators/coordinators in the wider team as required due to leave or absence. Projects may include occasional work in the community and direct on-site liaison with partners, residents and colleagues during project development, delivery, and appraisal. Occasional out of office hours working may be required. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications Maths and English GCSEs or equivalent skills/experience. Level 2 Housing/Administration qualification or commitment to study towards (Desirable). Key Skills & Competencies Working in a customer facing environment with demonstrable customer care skills. Experience of working in Housing, Resident Engagement or Community Investment (Desirable). Processing and recording information accurately in a clear and concise way. Ability to store and retrieve data and competent use of Microsoft Office. Use of SharePoint and specialist housing systems e.g. Genero (Desirable). Understanding and sensitivity to confidentiality and data protection. Behaviours Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. Communication - Able to communicate effectively, clearly, and sensitively, verbally and in writing with people having a broad range of roles and capabilities. Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. Relationship Management - The ability to interact and build productive relationships internally and externally. Resilience - Demonstrates resilience in pressured and stressful situations. Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle several tasks simultaneously and accurately. Personal commitment to TCH corporate values and objectives and culture of continuous service improvement. Change - The flexibility to adapt to changing workload demands and new organisational challenges. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan External Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer. Key dates Applications Close: Wednesday, 1 May 2024 Interview Date: Wednesday, 8 May 2024