One Avenue Group
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
Previous telephone sales experience is ESSENTIAL for this role. Stop scrolling and read on, this could be the best decision you make today! We have a fantastic opportunity for an experienced Telephone Sales Executive/Account Manager to join our lively central Brighton office. Black Sheep Utilities are a B2B energy procurement service . We partner with the 'Big Six' suppliers, plus many more, to ensure we negotiate the best utility prices for our customers. We generate our own leads in-house and every one of our customers has a named Account Manager. Our team of Account Managers focus on building and maintaining relationships with our existing customers throughout the lifecycle of their portfolio of products up to their renewal. They provide outstanding service to our customers whilst meeting their individual sales targets (and earning uncapped commission! ). Our Account Managers work closely with our Direct Sales Team by booking in renewal meetings and ensuring that no opportunity is missed to retain business . If you're an experienced Telephone Sales Executive/Account Manager, then you're probably already dreaming of what you're going to spend your big bucks on aren't you You'll already know that the job is hard, and we know that too, so in return for being _ 'outstanding in your field' _ you'll be rewarded with all sorts of goodies including: a competitive basic salary and uncapped commission (we regularly have agents hitting £1,200+ per month!), extra annual leave up for grabs through our attendance reward scheme, birthday leave (after 1 year service), regular incentives, prizes and company socials/events , kitchen and recreation area for lunch breaks stocked with a range of snacks and drinks (all free of charge!). We have a motto at Black Sheep, we are _ 'outstanding in our field' _! So, we don't want just anyone to apply, we will only entrust our existing customers to people who can show that they: Have significant previous B2B telesales experience providing an outstanding customer experience whilst carrying out business development with existing clients. Are target driven, self-motivated, and hungry to exceed their KPI's and to earn commission. Are resilient, able to work under pressure and be open to regular, constructive feedback. Are enthusiastic about sales and able to maintain high standards and a positive attitude throughout the day. Can read the script (word for word!), authentically striving for perfection on every call. Can commit to the flock family! We are pretty full on, like to be social, participate in team games and incentives! You have to be in it to win it! Are you ready to join the _flock_? Ok, that's enough bleating on, (oh, 'ewe' MUST like sheep puns ) If you are up for a challenge, want to work hard and earn UNCAPPED commission then apply to join the flock now! This is a full-time office-based role, Monday - Friday. £27,000 - £40,000 OTE Job Types: Full-time, Permanent Pay: £27,000.00-£40,000.00 per year Benefits: Additional leave Company events Company pension Discounted or free food Free flu jabs Health & wellbeing programme Life insurance Private medical insurance Referral programme Store discount Schedule: Monday to Friday No weekends Supplemental pay types: Commission pay Application question(s): Are you available for full-time work? This role is office based in Preston Park, Brighton. Can you reliably commute here? Why did you leave your most recent role? This role is scripted and telephone based, what transferable skills/qualities can you bring to the role? What salary range do you expect from this role? What is your earliest available start date? Work Location: In person Reference ID: ACC MAN MAY 2024 Expected start date: 10/06/2024
May 05, 2024
Full time
Previous telephone sales experience is ESSENTIAL for this role. Stop scrolling and read on, this could be the best decision you make today! We have a fantastic opportunity for an experienced Telephone Sales Executive/Account Manager to join our lively central Brighton office. Black Sheep Utilities are a B2B energy procurement service . We partner with the 'Big Six' suppliers, plus many more, to ensure we negotiate the best utility prices for our customers. We generate our own leads in-house and every one of our customers has a named Account Manager. Our team of Account Managers focus on building and maintaining relationships with our existing customers throughout the lifecycle of their portfolio of products up to their renewal. They provide outstanding service to our customers whilst meeting their individual sales targets (and earning uncapped commission! ). Our Account Managers work closely with our Direct Sales Team by booking in renewal meetings and ensuring that no opportunity is missed to retain business . If you're an experienced Telephone Sales Executive/Account Manager, then you're probably already dreaming of what you're going to spend your big bucks on aren't you You'll already know that the job is hard, and we know that too, so in return for being _ 'outstanding in your field' _ you'll be rewarded with all sorts of goodies including: a competitive basic salary and uncapped commission (we regularly have agents hitting £1,200+ per month!), extra annual leave up for grabs through our attendance reward scheme, birthday leave (after 1 year service), regular incentives, prizes and company socials/events , kitchen and recreation area for lunch breaks stocked with a range of snacks and drinks (all free of charge!). We have a motto at Black Sheep, we are _ 'outstanding in our field' _! So, we don't want just anyone to apply, we will only entrust our existing customers to people who can show that they: Have significant previous B2B telesales experience providing an outstanding customer experience whilst carrying out business development with existing clients. Are target driven, self-motivated, and hungry to exceed their KPI's and to earn commission. Are resilient, able to work under pressure and be open to regular, constructive feedback. Are enthusiastic about sales and able to maintain high standards and a positive attitude throughout the day. Can read the script (word for word!), authentically striving for perfection on every call. Can commit to the flock family! We are pretty full on, like to be social, participate in team games and incentives! You have to be in it to win it! Are you ready to join the _flock_? Ok, that's enough bleating on, (oh, 'ewe' MUST like sheep puns ) If you are up for a challenge, want to work hard and earn UNCAPPED commission then apply to join the flock now! This is a full-time office-based role, Monday - Friday. £27,000 - £40,000 OTE Job Types: Full-time, Permanent Pay: £27,000.00-£40,000.00 per year Benefits: Additional leave Company events Company pension Discounted or free food Free flu jabs Health & wellbeing programme Life insurance Private medical insurance Referral programme Store discount Schedule: Monday to Friday No weekends Supplemental pay types: Commission pay Application question(s): Are you available for full-time work? This role is office based in Preston Park, Brighton. Can you reliably commute here? Why did you leave your most recent role? This role is scripted and telephone based, what transferable skills/qualities can you bring to the role? What salary range do you expect from this role? What is your earliest available start date? Work Location: In person Reference ID: ACC MAN MAY 2024 Expected start date: 10/06/2024
Are you looking to go into Document Control and Site Administration? A Specialist Civils Contractor is looking for someone to do their Document Control and Site Administration duties! They will be working in the rail team providing support with quality checking and uploading documents, using documental control systems and any general admin needed. If you enjoy working in a Site Office then please apply! The ideal candidate would have strong IT and communication skills and experience within Document Control and Administration. This is a perm position based in Southwark. Offering £35,000 - £36,000 + travel expenses! Benefits: Ability to grow and develop skills and experience within the company Recruiting for people to work close to home A friendly team Responsibilities: Typing up letters and reports Printing and photocopying Ordering office supplies Liaising with suppliers and contractors Manage workflow of documentation on EDMS systems Aconex and Asite QA manage all incoming and outgoing documentation and communication Distribution of documents to relevant managers / project teams Editing and amending documents for accuracy and compliance of client procedures Creating reports and trackers on all communication of the project Providing regular training on EDMS systems to internal and external staff Drive and manage all documentation and the flow of information making sure deadlines are met through the project EDMS QA managing all documentation and communication Attend site meetings Preparing, organising and filing information in paper and digital form The ideal candidate will have: Excellent communication skills Strong IT skills in MS Office including Outlook, Excel / Word The ability to multitask and have high attention to detail Experience in the Construction Industry / working on-site would be a bonus! If this role is suited to what you are looking for do not hesitate to apply as we are looking for candidates immediately. Apply to get your career started! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 05, 2024
Full time
Are you looking to go into Document Control and Site Administration? A Specialist Civils Contractor is looking for someone to do their Document Control and Site Administration duties! They will be working in the rail team providing support with quality checking and uploading documents, using documental control systems and any general admin needed. If you enjoy working in a Site Office then please apply! The ideal candidate would have strong IT and communication skills and experience within Document Control and Administration. This is a perm position based in Southwark. Offering £35,000 - £36,000 + travel expenses! Benefits: Ability to grow and develop skills and experience within the company Recruiting for people to work close to home A friendly team Responsibilities: Typing up letters and reports Printing and photocopying Ordering office supplies Liaising with suppliers and contractors Manage workflow of documentation on EDMS systems Aconex and Asite QA manage all incoming and outgoing documentation and communication Distribution of documents to relevant managers / project teams Editing and amending documents for accuracy and compliance of client procedures Creating reports and trackers on all communication of the project Providing regular training on EDMS systems to internal and external staff Drive and manage all documentation and the flow of information making sure deadlines are met through the project EDMS QA managing all documentation and communication Attend site meetings Preparing, organising and filing information in paper and digital form The ideal candidate will have: Excellent communication skills Strong IT skills in MS Office including Outlook, Excel / Word The ability to multitask and have high attention to detail Experience in the Construction Industry / working on-site would be a bonus! If this role is suited to what you are looking for do not hesitate to apply as we are looking for candidates immediately. Apply to get your career started! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Summary As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary: £11.64 per hour Contract/duration: Fixed term until 30th June 2025 Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. You'll likely be working up to 3 days a week, including one day at the weekend, depending on the needs of the property. What it's like to work here Reporting to the Welcome Manager, you'll be part of a team of 10 working at Mottisfont Abbey. What you'll be doing Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service. Who we're looking for We'd love to hear from you if you are: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
May 05, 2024
Full time
Summary As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary: £11.64 per hour Contract/duration: Fixed term until 30th June 2025 Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. You'll likely be working up to 3 days a week, including one day at the weekend, depending on the needs of the property. What it's like to work here Reporting to the Welcome Manager, you'll be part of a team of 10 working at Mottisfont Abbey. What you'll be doing Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service. Who we're looking for We'd love to hear from you if you are: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
Working as a weekend Service Desk Engineer , you'll be supporting businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value the input of all the engineers on the team. This role is for a full time Weekend Support Engineer - your shift will include every weekend which would be an 8-5pm (Working from home) shift - With then 2 days off a week. You'll be responsible for: Desktop and laptop fixes Supporting users remotely and over the phone Monitoring client networks Troubleshooting and fixing issues with both Windows and Mac OS Managing active directory and group policy Liaising with third party support teams, such as Sage and Bloomberg Completing checks on vital systems. In your daily role, you'll gain exposure to tools and systems within the O365 ecosystem, Windows Servers, networking equipment and much more. We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. If you're still hungry for more, we also provide a budget for training and conferences you want to attend. You'll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you. To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office 365 (Admin centre, Exchange, Licensing etc) Your success will be defined by KPIs focused on: Ticket stats e.g. first time fixes and average resolution time Quality ticket notes Good feedback from users Thorough monitoring and alerting of critical systems. You'll have regularone to ones with your manager, where you can discuss objectives, and progression within the business. The benefits package consists of: Private medical insurance 33 days annual leave including 8 bank holidays A 4% matched pension Individual yearly training budget Team social events A private counsellor 4X salary death in service insurance 4X salary critical illness insurance We'd love to see your CV, or if you have questions, please call the office and ask for Aled or Ruby. Job Types: Full-time, Permanent Pay: £23,000.00-£28,000.00 per year Benefits: Company events Company pension Discounted or free food Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Schedule: 8 hour shift Work Location: In person Reference ID:
May 05, 2024
Full time
Working as a weekend Service Desk Engineer , you'll be supporting businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value the input of all the engineers on the team. This role is for a full time Weekend Support Engineer - your shift will include every weekend which would be an 8-5pm (Working from home) shift - With then 2 days off a week. You'll be responsible for: Desktop and laptop fixes Supporting users remotely and over the phone Monitoring client networks Troubleshooting and fixing issues with both Windows and Mac OS Managing active directory and group policy Liaising with third party support teams, such as Sage and Bloomberg Completing checks on vital systems. In your daily role, you'll gain exposure to tools and systems within the O365 ecosystem, Windows Servers, networking equipment and much more. We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. If you're still hungry for more, we also provide a budget for training and conferences you want to attend. You'll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you. To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office 365 (Admin centre, Exchange, Licensing etc) Your success will be defined by KPIs focused on: Ticket stats e.g. first time fixes and average resolution time Quality ticket notes Good feedback from users Thorough monitoring and alerting of critical systems. You'll have regularone to ones with your manager, where you can discuss objectives, and progression within the business. The benefits package consists of: Private medical insurance 33 days annual leave including 8 bank holidays A 4% matched pension Individual yearly training budget Team social events A private counsellor 4X salary death in service insurance 4X salary critical illness insurance We'd love to see your CV, or if you have questions, please call the office and ask for Aled or Ruby. Job Types: Full-time, Permanent Pay: £23,000.00-£28,000.00 per year Benefits: Company events Company pension Discounted or free food Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Schedule: 8 hour shift Work Location: In person Reference ID:
Summary As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary: £11.64 per hour, please note that the salary advertised includes an outer London weighting allowance. Contract/duration: Fixed-term, end date: 11th May 2025 Hours/working pattern: This role is based on 600 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Please note that working pattern includes regular weekends, bank holidays and seasonal shifts. What it's like to work here Reporting to the Welcome Manager, you'll be part of a team of Welcome & Service Assistants working at Osterley Park. Investing in you We want you to learn, discover and develop your career. We'll do everything we can to offer you the training and support that you need to achieve your goals. We'll work with you to plan your development in a way that's right for your needs. What you'll be doing Day to day, you'll deliver a great all-round customer service experience. Based at our welcome areas, you'll be on hand to provide admission to the House & Garden, answer queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to processing National Trust memberships and growing support - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service. Who we're looking for We'd love to hear from you if you are: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
May 05, 2024
Full time
Summary As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary: £11.64 per hour, please note that the salary advertised includes an outer London weighting allowance. Contract/duration: Fixed-term, end date: 11th May 2025 Hours/working pattern: This role is based on 600 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Please note that working pattern includes regular weekends, bank holidays and seasonal shifts. What it's like to work here Reporting to the Welcome Manager, you'll be part of a team of Welcome & Service Assistants working at Osterley Park. Investing in you We want you to learn, discover and develop your career. We'll do everything we can to offer you the training and support that you need to achieve your goals. We'll work with you to plan your development in a way that's right for your needs. What you'll be doing Day to day, you'll deliver a great all-round customer service experience. Based at our welcome areas, you'll be on hand to provide admission to the House & Garden, answer queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to processing National Trust memberships and growing support - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service. Who we're looking for We'd love to hear from you if you are: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
REPORTS TO: Deputy Care Operations Manager (DCOM) JOB TYPES: Full Time SHIFT PATTERNS: 12 hour shifts Day shifts Night shifts QUALIFICATIONS: Full UK Manual Driving License (Required) Enhanced DBS certificate within the last 3 years (preferred) BENEFITS: Company pension Cycle to work scheme Refer a friend scheme Health Care Cash plan upon successful completion of 6 months probationary period WHY THIS JOB EXISTS: To facilitate the safe transportation of service users detained under the Mental Health Act, maintaining a safe, caring, professional and efficient level of service using responsible business practices within a healthcare environment at all times. To take the direction from the Team Leader when on shift and be supported, nurtured and managed by the DCOM to maintain high standards of quality and professionalism. MAIN RESPONSIBILITIES AND ACCOUNTABILITIES: To provide a professional and caring service for all patients whilst in the care of Secure Care UK, ensuring that at all times patient safety remains paramount and that safe systems of work are adhered to. To support and transport vulnerable service users as part of a team. To support the care of patients during assessment at 136 Suits in line with the Mental Health Act Ensure that health and safety guidelines are followed according to current policies and procedures and in line with HSE requirements. To be able to attend the office within one hour during on-call shifts Safe and respectful use of Company vehicle and equipment ensuring high standards of driving and cleanliness are maintained. To ensure that appropriate Lifting and Handling techniques are applied as per training when moving patients under non-emergency conditions, using appropriate equipment or additional supports where necessary. In the event of an incident, you may be required to administer first aid commensurate to your training, and / or provide social care in non-emergency situations To ensure that the uniform is worn in accordance with the organisations work wear policy and must wear your ID badge at all times whilst on duty. To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times. This will include but not limited to General Data Protection Regulation (GDPR 2018), and accurate reporting of facts concerning accidents or incidents to control and hospital personnel in accordance with Secure Care UK Guidelines and the Company Incident Policy. To take part in staff development programmes, regular development reviews and annual performance development reviews and/or undertake further training if and when required. To work to the values of the organisation and display high standards of integrity and professionalism towards clients and colleagues, and to act at all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity. To continuously develop and update own knowledge and skills within the job role and contribute to setting own work objectives, and to ensure up to date with company policies, procedures and staff handbook. Be an ambassador for SCUK at all times and adhere to the Code of Conduct. Undertake personal responsibility to be a good team member and collaborate for professional effectiveness using positive and respectful communication. Ensure the accurate implementation of electronic systems for capturing required data is maintained. Take accountability for own continual professional development and reflective practice for learning. Achieve business KPI's, goals and objectives. Ensure all vehicle standards are maintained to the highest level achievable. Respond positively to change by supporting and delivering Company new initiatives. Collaborate respectfully with all Company departments to assist with deployments, audits, checks and standard operating procedures for effective implementation and maintenance. Ensure all work activities for the teams are in line with legislation. Any other reasonable duties as assigned. BACKGROUND & EXPERIENCE: Valid Full UK Manual Driving License Maintain Enhanced DBS (paid for by company) Excellent communication skills Ability to remain calm under pressure Able to work as part of a team Excellent attention to detail In return, we offer: Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. Additional training also available. Secure Care UK Ltd is now fully accredited by BILD on behalf of the Restraint Reduction Network. We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of training and care we provide. Mental Health Transport Assistant Fulltime 38.6 hours contract- Worked on a 4 on 4 off rolling shift pattern, 10am -10pm, occasionally being required to work nights. Salary: Mental Health Transport Assistants Full Time to be discussed at venue, average based on expected hours. all MHTA contracts paid at £11.62p/h for days and £12.62p/h for nights and weekends. (enhanced pay of £1.20 extra per hour for work at a Mental Health 'place of safety' and for bed watch activities, supporting ward staff) INDHEALTH
May 05, 2024
Full time
REPORTS TO: Deputy Care Operations Manager (DCOM) JOB TYPES: Full Time SHIFT PATTERNS: 12 hour shifts Day shifts Night shifts QUALIFICATIONS: Full UK Manual Driving License (Required) Enhanced DBS certificate within the last 3 years (preferred) BENEFITS: Company pension Cycle to work scheme Refer a friend scheme Health Care Cash plan upon successful completion of 6 months probationary period WHY THIS JOB EXISTS: To facilitate the safe transportation of service users detained under the Mental Health Act, maintaining a safe, caring, professional and efficient level of service using responsible business practices within a healthcare environment at all times. To take the direction from the Team Leader when on shift and be supported, nurtured and managed by the DCOM to maintain high standards of quality and professionalism. MAIN RESPONSIBILITIES AND ACCOUNTABILITIES: To provide a professional and caring service for all patients whilst in the care of Secure Care UK, ensuring that at all times patient safety remains paramount and that safe systems of work are adhered to. To support and transport vulnerable service users as part of a team. To support the care of patients during assessment at 136 Suits in line with the Mental Health Act Ensure that health and safety guidelines are followed according to current policies and procedures and in line with HSE requirements. To be able to attend the office within one hour during on-call shifts Safe and respectful use of Company vehicle and equipment ensuring high standards of driving and cleanliness are maintained. To ensure that appropriate Lifting and Handling techniques are applied as per training when moving patients under non-emergency conditions, using appropriate equipment or additional supports where necessary. In the event of an incident, you may be required to administer first aid commensurate to your training, and / or provide social care in non-emergency situations To ensure that the uniform is worn in accordance with the organisations work wear policy and must wear your ID badge at all times whilst on duty. To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times. This will include but not limited to General Data Protection Regulation (GDPR 2018), and accurate reporting of facts concerning accidents or incidents to control and hospital personnel in accordance with Secure Care UK Guidelines and the Company Incident Policy. To take part in staff development programmes, regular development reviews and annual performance development reviews and/or undertake further training if and when required. To work to the values of the organisation and display high standards of integrity and professionalism towards clients and colleagues, and to act at all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity. To continuously develop and update own knowledge and skills within the job role and contribute to setting own work objectives, and to ensure up to date with company policies, procedures and staff handbook. Be an ambassador for SCUK at all times and adhere to the Code of Conduct. Undertake personal responsibility to be a good team member and collaborate for professional effectiveness using positive and respectful communication. Ensure the accurate implementation of electronic systems for capturing required data is maintained. Take accountability for own continual professional development and reflective practice for learning. Achieve business KPI's, goals and objectives. Ensure all vehicle standards are maintained to the highest level achievable. Respond positively to change by supporting and delivering Company new initiatives. Collaborate respectfully with all Company departments to assist with deployments, audits, checks and standard operating procedures for effective implementation and maintenance. Ensure all work activities for the teams are in line with legislation. Any other reasonable duties as assigned. BACKGROUND & EXPERIENCE: Valid Full UK Manual Driving License Maintain Enhanced DBS (paid for by company) Excellent communication skills Ability to remain calm under pressure Able to work as part of a team Excellent attention to detail In return, we offer: Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. Additional training also available. Secure Care UK Ltd is now fully accredited by BILD on behalf of the Restraint Reduction Network. We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of training and care we provide. Mental Health Transport Assistant Fulltime 38.6 hours contract- Worked on a 4 on 4 off rolling shift pattern, 10am -10pm, occasionally being required to work nights. Salary: Mental Health Transport Assistants Full Time to be discussed at venue, average based on expected hours. all MHTA contracts paid at £11.62p/h for days and £12.62p/h for nights and weekends. (enhanced pay of £1.20 extra per hour for work at a Mental Health 'place of safety' and for bed watch activities, supporting ward staff) INDHEALTH
Sytner Group has a rare and very exciting opportunity for an experienced Sales/General Sales Manager to join our management team at Bentley and Lamborghini Birmingham. Two iconic brands who are continually growing, and so opportunities like this are rarely available. Therefore, if you are an exceptional and highly motivated leader who has the desire to lead a winning team this could be the next career move you are looking for. We're ideally looking for candidates who have an existing history of success in the premium to luxury sector and the desire to be rewarded well for budget beating performance. As a Sytner General Sales Manager, you will be responsible for the profitability in both the new and used vehicle departments and for customer retention. You will also hire and monitor the performance of the department managers and executives and hold regular sales meetings and conduct sales mentoring and support. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you You will have a proven track record of success in a similar position within the Automotive industry with the ability to be able to lead and motivate a team to exceed targets and maximise profitability across all areas of the Sales department is essential. We are looking for someone who has exceptionally high standards, the capability to bring new ideas and the ability to drive the performance of the sales team and to take our sales departments to future success. You will need to be a great communicator, well organised and great attention to detail. The ability to be able to focus, listen and deliver on a plan is essential. Interested ? Move now and take your career to greater success. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
May 05, 2024
Full time
Sytner Group has a rare and very exciting opportunity for an experienced Sales/General Sales Manager to join our management team at Bentley and Lamborghini Birmingham. Two iconic brands who are continually growing, and so opportunities like this are rarely available. Therefore, if you are an exceptional and highly motivated leader who has the desire to lead a winning team this could be the next career move you are looking for. We're ideally looking for candidates who have an existing history of success in the premium to luxury sector and the desire to be rewarded well for budget beating performance. As a Sytner General Sales Manager, you will be responsible for the profitability in both the new and used vehicle departments and for customer retention. You will also hire and monitor the performance of the department managers and executives and hold regular sales meetings and conduct sales mentoring and support. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you You will have a proven track record of success in a similar position within the Automotive industry with the ability to be able to lead and motivate a team to exceed targets and maximise profitability across all areas of the Sales department is essential. We are looking for someone who has exceptionally high standards, the capability to bring new ideas and the ability to drive the performance of the sales team and to take our sales departments to future success. You will need to be a great communicator, well organised and great attention to detail. The ability to be able to focus, listen and deliver on a plan is essential. Interested ? Move now and take your career to greater success. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
£25,253.25 per annum start with progression up to £25,963.02 per annum We offer many enhanced benefits including; 28 days holiday a year - plus Bank Holidays and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website. Permanent Location : Church Street, Ormskirk, L39 3AW Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge? We are looking for a Shop Manager to lead our team in the Ormskirk shop, you will be working in a creative environment, working with donated goods to maximise sales and net contribution. You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop. As a Shop Manager you will manage a team of diverse Volunteers, you will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters. If you have what it takes to work hard but have some fun along the way then this is the place for you. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more. We look forward to receiving your application. The closing date for applications is at midnight on Friday 10th May 2024. Interviews will be held on a date to be confirmed. The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. IN2
May 05, 2024
Full time
£25,253.25 per annum start with progression up to £25,963.02 per annum We offer many enhanced benefits including; 28 days holiday a year - plus Bank Holidays and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website. Permanent Location : Church Street, Ormskirk, L39 3AW Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge? We are looking for a Shop Manager to lead our team in the Ormskirk shop, you will be working in a creative environment, working with donated goods to maximise sales and net contribution. You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop. As a Shop Manager you will manage a team of diverse Volunteers, you will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters. If you have what it takes to work hard but have some fun along the way then this is the place for you. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more. We look forward to receiving your application. The closing date for applications is at midnight on Friday 10th May 2024. Interviews will be held on a date to be confirmed. The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. IN2
By joining our growing IT Support Service Desk team at Tribeca , you'll be assisting businesses in the Alternative Investment sector. You'll be responsible for: Desktop and laptop fixes Supporting users remotely and over the phone Troubleshooting and fixing issues with both Windows and Mac OS Managing active directory and group policy Liaising with third party support teams, such as Sage and Bloomberg In your daily role , you'll gain exposure to tools and systems within the office 365 ecosystem, Windows Servers, networking equipment and much more. We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. You'll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you. To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office 365 (Admin centre, Exchange, Licensing etc) Your success will be defined by KPIs focused on: Ticket stats e.g. first time fixes and average resolution time Quality ticket notes Good feedback from users You'll have regular one to ones with your manager, where you can discuss objectives, and progression within the business. The benefits package consists of: Private medical insurance 33 days annual leave including 8 bank holidays 4% matched pension Individual yearly training budget Team social events Private counsellor 4X salary death in service insurance 4X salary critical illness insurance If you feel you have the necessary experience for this position then please do apply now, we would love to hear from you. Job Types: Full-time, Permanent Pay: £22,000.00-£27,000.00 per year Benefits: Company events Company pension Discounted or free food Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Sittingbourne: reliably commute or plan to relocate before starting work (required) Work authorisation: United Kingdom (required) Work Location: In person Reference ID:
May 05, 2024
Full time
By joining our growing IT Support Service Desk team at Tribeca , you'll be assisting businesses in the Alternative Investment sector. You'll be responsible for: Desktop and laptop fixes Supporting users remotely and over the phone Troubleshooting and fixing issues with both Windows and Mac OS Managing active directory and group policy Liaising with third party support teams, such as Sage and Bloomberg In your daily role , you'll gain exposure to tools and systems within the office 365 ecosystem, Windows Servers, networking equipment and much more. We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. You'll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you. To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office 365 (Admin centre, Exchange, Licensing etc) Your success will be defined by KPIs focused on: Ticket stats e.g. first time fixes and average resolution time Quality ticket notes Good feedback from users You'll have regular one to ones with your manager, where you can discuss objectives, and progression within the business. The benefits package consists of: Private medical insurance 33 days annual leave including 8 bank holidays 4% matched pension Individual yearly training budget Team social events Private counsellor 4X salary death in service insurance 4X salary critical illness insurance If you feel you have the necessary experience for this position then please do apply now, we would love to hear from you. Job Types: Full-time, Permanent Pay: £22,000.00-£27,000.00 per year Benefits: Company events Company pension Discounted or free food Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Sittingbourne: reliably commute or plan to relocate before starting work (required) Work authorisation: United Kingdom (required) Work Location: In person Reference ID:
About Faculty Faculty transforms organisational performance through safe, impactful and human-led AI. We are Europe's leading applied AI company, and saw its potential a decade ago - long before the current hype cycle. We founded in 2014 with our Fellowship programme, training academics to become commercial data scientists. Today, we provide over 300 global customers with industry-leading software, and bespoke AI consultancy for retail, healthcare, energy, and governmental organisations, as well as our award winning Fellowship. Our expertise and safety credentials are such that OpenAI asked us to be their first technical partner, helping customers deploy cutting-edge generative AI safely. Our high-impact work has saved lives through forecasting NHS demand during covid, produced green energy by routing boats towards the wind, slashed marketing spend by predicting customer spending habits, and kept children safe online. AI is an epoch-defining technology. We want people to join us who can help our customers reap its enormous benefits safely. About the role Faculty's in-house legal team works to proactively address legal issues so that Faculty can drive positive impact in the world. In many cases, there will be no precedent. This is one of those rare in-house roles where your work will often be at the cutting edge. As Legal Counsel, you will be a key contributor to both the legal team and the company as a whole - working across every issue Faculty faces. You'll provide sage advice on a wide range of legal issues, with a centre of gravity around commercial & public sector contracts, IP & licensing and privacy. This position is ideal for an ambitious lawyer with experience in private practice at a leading law firm and looking for their first in-house role, or for someone seeking a new in-house role, having come from that background. As the third lawyer in the team, you will be reporting to the Senior Legal Counsel, and working closely with our General Counsel, Contracts & Compliance Manager, Legal & Compliance Associate, legal and regulatory consultants and external lawyers, as well as other Faculty staff, and technical and commercial partners. What you'll be doing Commercial Contracting: Drafting and negotiating various technology and services contracts, including enterprise and public sector agreements and procurement processes. IP: Act as subject matter expert in IP matters related to AI services, including assignments, licensing, SaaS, sub-contracting, joint ventures, and IP-related to the Frontier product Privacy: Tailor GDPR principles to the unique contexts of NHS, government, and enterprise, including drafting DPAs, DSAs, DPIAs, and provide regular GDPR training to staff. Public Sector Procurement: application to frameworks, supporting bids, contracting on government and other large scale, complex frameworks, including GCloud, and Digital Outcomes amongst many. Product: experience in SaaS products and related considerations including contracting, service level agreements and typical risks. Generative AI & LLMs: Act as subject matter expert in IP, privacy, and regulatory issues surrounding LLMs, noting that Faculty is an official partner of OpenAI. Governance & Security: Support the rollout of the company's Governance, Risk, Compliance & Ethics functions, ensuring compliance with customer security and governance requirements, and drafting internal policies. Supporting the evolution of the Ethics Panel, helping Faculty support the right customers and build the right services & products. Regulatory: Understand forthcoming AI and UK privacy regulations, clinical risk regulations, US privacy requirements, and HIPAA and advising on the best course of action in innovative areas where there are no template answers. AI Safety: have an interest in and ability to support the leadership in interpreting and articulating our response to the challenges of delivering safe, fair and ethical AI. Employment: Support the People team with UK & international employment issues, including contract updates and exit matters. Who we're looking for: Qualifications: We expect the successful candidate to have 2+ years PQE depending on appropriate skill and experience, and we are open to candidates with substantially more experience than that. Trained and qualified with a leading international law firm and worked in commercial technology and IP teams with exposure to privacy compliance. Strong background in commercial technology law, capable of providing counsel, negotiation, and drafting for complex contracts involving IP, privacy, government frameworks, product design and compliance, subcontracting & multi party agreements, compliance, and governance and able to adapt to provide support on employment, property, disputes, and risk management Core competencies: Technical excellence in commercial law, IP, and privacy, capable of adapting to a wide range of contract-related demands and legal issues. Experience of procurement law and interacting with the government is a plus. Highly organised, able to help streamline our systems and processes as we scale into a large international company. Experience with Ironclad, DocuSign, Asana and Google Workplace are pluses Self-driven, efficient, and proactive in addressing business needs requiring rapid and proactive support. Collaborative, personable and a real team player. We are a small legal team and we work closely with each other on a daily basis - we would like someone who is ready to invest in that culture and make an effort to be a great team player. We would also like someone who is able to integrate across the business and work closely with our commercial and technical delivery teams. Comfortable with data science and AI concepts and the services and products that we are delivering and that our customers require, to be able to enter into discussion and contract drafting that properly encapsulates our work. Additional skills (Beneficial): Litigation: Experience in dispute management. Corporate: Knowledge of employee equity schemes, company equity, fundraising, mergers and acquisitions, partnerships, and joint ventures. Ethics: Involvement in corporate ethics policies and processes, including customer selection and product design. International: Experience in establishing overseas entities and familiarity with US IP, licensing, and employment regulations. What we can offer you The Faculty team is diverse and distinctive, and we all come from different personal, professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day. This curiosity pushes us to seek truth and understanding in everything we do, to execute work in a nimble and pragmatic manner, to foster talent in one another and always to challenge assumptions. Faculty is the professional challenge of a lifetime. You'll be surrounded by an impressive group of brilliant minds working to achieve our collective goals. Our consultants, product developers, business development specialists, operations professionals and more all bring something unique to Faculty, and you'll learn something new from everyone you meet. You'll also have the opportunity to make your mark on a high-growth start-up now poised to expand internationally. Another unique aspect of this role is the exposure you will receive to a business offering both consultancy services and an AI product. From a legal perspective, this means your role will be especially diverse and no day will be the same. Fostering talent is one of our core values, it's built into our culture and what we offer. Faculty was founded by people who are passionate about continuous learning, and adding value to our people.
May 05, 2024
Full time
About Faculty Faculty transforms organisational performance through safe, impactful and human-led AI. We are Europe's leading applied AI company, and saw its potential a decade ago - long before the current hype cycle. We founded in 2014 with our Fellowship programme, training academics to become commercial data scientists. Today, we provide over 300 global customers with industry-leading software, and bespoke AI consultancy for retail, healthcare, energy, and governmental organisations, as well as our award winning Fellowship. Our expertise and safety credentials are such that OpenAI asked us to be their first technical partner, helping customers deploy cutting-edge generative AI safely. Our high-impact work has saved lives through forecasting NHS demand during covid, produced green energy by routing boats towards the wind, slashed marketing spend by predicting customer spending habits, and kept children safe online. AI is an epoch-defining technology. We want people to join us who can help our customers reap its enormous benefits safely. About the role Faculty's in-house legal team works to proactively address legal issues so that Faculty can drive positive impact in the world. In many cases, there will be no precedent. This is one of those rare in-house roles where your work will often be at the cutting edge. As Legal Counsel, you will be a key contributor to both the legal team and the company as a whole - working across every issue Faculty faces. You'll provide sage advice on a wide range of legal issues, with a centre of gravity around commercial & public sector contracts, IP & licensing and privacy. This position is ideal for an ambitious lawyer with experience in private practice at a leading law firm and looking for their first in-house role, or for someone seeking a new in-house role, having come from that background. As the third lawyer in the team, you will be reporting to the Senior Legal Counsel, and working closely with our General Counsel, Contracts & Compliance Manager, Legal & Compliance Associate, legal and regulatory consultants and external lawyers, as well as other Faculty staff, and technical and commercial partners. What you'll be doing Commercial Contracting: Drafting and negotiating various technology and services contracts, including enterprise and public sector agreements and procurement processes. IP: Act as subject matter expert in IP matters related to AI services, including assignments, licensing, SaaS, sub-contracting, joint ventures, and IP-related to the Frontier product Privacy: Tailor GDPR principles to the unique contexts of NHS, government, and enterprise, including drafting DPAs, DSAs, DPIAs, and provide regular GDPR training to staff. Public Sector Procurement: application to frameworks, supporting bids, contracting on government and other large scale, complex frameworks, including GCloud, and Digital Outcomes amongst many. Product: experience in SaaS products and related considerations including contracting, service level agreements and typical risks. Generative AI & LLMs: Act as subject matter expert in IP, privacy, and regulatory issues surrounding LLMs, noting that Faculty is an official partner of OpenAI. Governance & Security: Support the rollout of the company's Governance, Risk, Compliance & Ethics functions, ensuring compliance with customer security and governance requirements, and drafting internal policies. Supporting the evolution of the Ethics Panel, helping Faculty support the right customers and build the right services & products. Regulatory: Understand forthcoming AI and UK privacy regulations, clinical risk regulations, US privacy requirements, and HIPAA and advising on the best course of action in innovative areas where there are no template answers. AI Safety: have an interest in and ability to support the leadership in interpreting and articulating our response to the challenges of delivering safe, fair and ethical AI. Employment: Support the People team with UK & international employment issues, including contract updates and exit matters. Who we're looking for: Qualifications: We expect the successful candidate to have 2+ years PQE depending on appropriate skill and experience, and we are open to candidates with substantially more experience than that. Trained and qualified with a leading international law firm and worked in commercial technology and IP teams with exposure to privacy compliance. Strong background in commercial technology law, capable of providing counsel, negotiation, and drafting for complex contracts involving IP, privacy, government frameworks, product design and compliance, subcontracting & multi party agreements, compliance, and governance and able to adapt to provide support on employment, property, disputes, and risk management Core competencies: Technical excellence in commercial law, IP, and privacy, capable of adapting to a wide range of contract-related demands and legal issues. Experience of procurement law and interacting with the government is a plus. Highly organised, able to help streamline our systems and processes as we scale into a large international company. Experience with Ironclad, DocuSign, Asana and Google Workplace are pluses Self-driven, efficient, and proactive in addressing business needs requiring rapid and proactive support. Collaborative, personable and a real team player. We are a small legal team and we work closely with each other on a daily basis - we would like someone who is ready to invest in that culture and make an effort to be a great team player. We would also like someone who is able to integrate across the business and work closely with our commercial and technical delivery teams. Comfortable with data science and AI concepts and the services and products that we are delivering and that our customers require, to be able to enter into discussion and contract drafting that properly encapsulates our work. Additional skills (Beneficial): Litigation: Experience in dispute management. Corporate: Knowledge of employee equity schemes, company equity, fundraising, mergers and acquisitions, partnerships, and joint ventures. Ethics: Involvement in corporate ethics policies and processes, including customer selection and product design. International: Experience in establishing overseas entities and familiarity with US IP, licensing, and employment regulations. What we can offer you The Faculty team is diverse and distinctive, and we all come from different personal, professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day. This curiosity pushes us to seek truth and understanding in everything we do, to execute work in a nimble and pragmatic manner, to foster talent in one another and always to challenge assumptions. Faculty is the professional challenge of a lifetime. You'll be surrounded by an impressive group of brilliant minds working to achieve our collective goals. Our consultants, product developers, business development specialists, operations professionals and more all bring something unique to Faculty, and you'll learn something new from everyone you meet. You'll also have the opportunity to make your mark on a high-growth start-up now poised to expand internationally. Another unique aspect of this role is the exposure you will receive to a business offering both consultancy services and an AI product. From a legal perspective, this means your role will be especially diverse and no day will be the same. Fostering talent is one of our core values, it's built into our culture and what we offer. Faculty was founded by people who are passionate about continuous learning, and adding value to our people.
37 hours per week, 5 days, could include Sundays . £23,436.25 per annum. We offer many enhanced benefits including; 28 days holiday a year - plus Bank Holidays and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website. Location- Shirley, West Midlands. Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge in 2024? We are looking for a Shop Manager to lead our team in the Compton Acres shop, you will be working in a creative environment, working with donated goods to maximise sales and net contribution. You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop. As a Shop Manager you will manage a Assistant Shop Manager along with a team of diverse Volunteers, you will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters. If you have what it takes to work hard but have some fun along the way then this is the place for you. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more. We look forward to receiving your application. The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more. The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our shops and services. The closing date for applications is midnight on Wednesday 8th May 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Wednesday 24th April. Interviews will be held on a date to be confirmed. IN2
May 05, 2024
Full time
37 hours per week, 5 days, could include Sundays . £23,436.25 per annum. We offer many enhanced benefits including; 28 days holiday a year - plus Bank Holidays and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website. Location- Shirley, West Midlands. Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge in 2024? We are looking for a Shop Manager to lead our team in the Compton Acres shop, you will be working in a creative environment, working with donated goods to maximise sales and net contribution. You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop. As a Shop Manager you will manage a Assistant Shop Manager along with a team of diverse Volunteers, you will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters. If you have what it takes to work hard but have some fun along the way then this is the place for you. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more. We look forward to receiving your application. The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more. The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our shops and services. The closing date for applications is midnight on Wednesday 8th May 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Wednesday 24th April. Interviews will be held on a date to be confirmed. IN2
Are you looking for an exciting and fast paced role within operations? We are currently working with an creative co-working organisation, who are looking for a confident and bubbly Operations Assistant, who are able to work in a fast paced and demanding office environment! This role is starting immediately! (You must be available immediately.) JOB TITLE: Operations Assistant JOB TYPE: Permanent HOURS: 08:30am - 17:30pm SALARY: £26,000 - £28,000 LOCATION: Central London - Farringdon CULTURE : Busy, supportive team culture, hardworking team, collaborative, welcoming, friendly, social, fun! BENEFITS: Generous holiday allowance 20 days plus extra days added for long service, opportunity to buy more holiday, brand new refurbished office, fun and social team, development and training, office parties, charity days & many more! Duties: To provide a consistently exceptional standard of customer service and professionalism to internal and external clients Supporting the Operations Manager in the day-to-day running of operational aspects of the management of the building Liaising with the clients on a daily basis to efficiently deal with any issues or requests Working closely with support teams based at headquarter Carrying out facility management related routines as required Supporting reception when required to provide a professional, responsive and efficient service Ensuring the reception area is always well presented and welcoming to clients and visitors Daily housekeeping checks and maintaining the aesthetics of the building Managing contractors and cleaners and ensuring the relevant signing in and housekeeping procedures are followed Promote and comply with Health & Safety policy and procedures Ensuring that we comply with the client's building procedures Supporting the clients with any events as required Ensuring meeting rooms and event space are clean and well presented Stock checks, ordering supplies and proactive audits on our equipment and services Any other ad hoc duties as requested Experience and Skills: Experience in a customer service environment or previous experience as an receptionist Exceptional customer service skills Extremely organised Excellent Microsoft Office skills Excellent communication skills, written and spoken Ability to prioritise tasks in a busy work environment Proven ability to take initiative Able to work independently Ability to follow instruction and work in a fast paced environment About you! Proactive hands-on approach to work, no activity is beneath you Experience of a client-facing service role with great customer service Ability to think on your feet and make sound and considered decisions Great planning, organising and multitasking skills Excellent written and oral English language skills Drive to progress within the role Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 05, 2024
Full time
Are you looking for an exciting and fast paced role within operations? We are currently working with an creative co-working organisation, who are looking for a confident and bubbly Operations Assistant, who are able to work in a fast paced and demanding office environment! This role is starting immediately! (You must be available immediately.) JOB TITLE: Operations Assistant JOB TYPE: Permanent HOURS: 08:30am - 17:30pm SALARY: £26,000 - £28,000 LOCATION: Central London - Farringdon CULTURE : Busy, supportive team culture, hardworking team, collaborative, welcoming, friendly, social, fun! BENEFITS: Generous holiday allowance 20 days plus extra days added for long service, opportunity to buy more holiday, brand new refurbished office, fun and social team, development and training, office parties, charity days & many more! Duties: To provide a consistently exceptional standard of customer service and professionalism to internal and external clients Supporting the Operations Manager in the day-to-day running of operational aspects of the management of the building Liaising with the clients on a daily basis to efficiently deal with any issues or requests Working closely with support teams based at headquarter Carrying out facility management related routines as required Supporting reception when required to provide a professional, responsive and efficient service Ensuring the reception area is always well presented and welcoming to clients and visitors Daily housekeeping checks and maintaining the aesthetics of the building Managing contractors and cleaners and ensuring the relevant signing in and housekeeping procedures are followed Promote and comply with Health & Safety policy and procedures Ensuring that we comply with the client's building procedures Supporting the clients with any events as required Ensuring meeting rooms and event space are clean and well presented Stock checks, ordering supplies and proactive audits on our equipment and services Any other ad hoc duties as requested Experience and Skills: Experience in a customer service environment or previous experience as an receptionist Exceptional customer service skills Extremely organised Excellent Microsoft Office skills Excellent communication skills, written and spoken Ability to prioritise tasks in a busy work environment Proven ability to take initiative Able to work independently Ability to follow instruction and work in a fast paced environment About you! Proactive hands-on approach to work, no activity is beneath you Experience of a client-facing service role with great customer service Ability to think on your feet and make sound and considered decisions Great planning, organising and multitasking skills Excellent written and oral English language skills Drive to progress within the role Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Make an impact with your next career move Employment Full-time Location London (Canary Wharf) Office / hybrid Function Professional Services The Company RiverSafe is a premier Cyber Security consultancy based in the heart of Canary Wharf and we are meeting the huge demand we have seen head on! We have a proven track record of delivering services to a well-known client base including FTSE 100 companies and are partnered with market leading technology vendors including Splunk, Palo Alto, Exabeam and AWS. The Role A Cyber Defence Principal Consultant finds solutions to ensure enterprise deployments make the deepest impact possible across an organisation. Our principals solve organisation's most challenging problems, including the ones they didn't know existed. They are self-motivated, have an insatiable thirst to learn new technologies and thrive in a fast-paced environment. Successful RiverSafe security principals feel comfortable mastering new technologies and come from a variety of business, analytic and technology backgrounds with experience managing diverse teams and clients. RiverSafe is an incredibly innovative consultancy with a range of offerings which delivers fast time to value for Security, Big Data Analytics, and Operational Intelligence use cases. Key Responsibilities As a Principal Consultant in RiverSafe, you will be working within our Cyber Defence and Big Data practice and will have exposure to a variety of security technologies delivering security implementations or remediation programmes. Highly motivated and experienced in managing teams and engagement with clients, you will be a team player who recognises the value in working and building the experience levels of the teams you manage. Working across a portfolio of cyber engagements with our clients and responsible for the day-to-day completion of security assessments or technical delivery elements of a security transformation programme. Working with your team members you will create high quality reports, ensuring they meet the high requirements of our customers. Where possible, you will identify opportunities for RiverSafe to assist our clients further and escalate these potential areas to the engagement manager. Establishing and building a network of contacts within our clients. Working with our Service Delivery Team you will assist with the planning and delivery phases of engagements. Contributing to the creation of proposals and marketing material. Ensuring your work is delivered on time and on budget. Contributing to the development of the existing team by sharing knowledge, leading by example, and helping team members to develop. Skills Experience in managing security consultants. Demonstrable consulting experience, trusted advisor, working in partnership with customers and a good relationship builder. Previous experience of working with SIEM products like Splunk, Exabeam, ArcSight, Sentinel, Cisco Sourcefire or other IPS/IDS products is essential Security transformation programmes - design and management of security solution implementations and / or remediation programmes to address risks across AV, patching, secure build, vulnerability scanning & remediation, logging, and monitoring, & threat management. Security around emerging technology platforms - primarily Cloud security & Big Data Analytics. Breach and incident management, design and implementation of breach and major incident management practices. Experience in working within agile development environments to embed security successfully into systems prior to product / production release. Security architecture - creating secure architecture designs for solutions, designing secure patterns for reuse and the delivery of architectural reviews. Experience with both the Unix and Windows operating systems; must be very comfortable on the command line interface. Excellent networking fundamentals. Solid communication skills and expertise to translate technical jargon into business familiar language Ability to quickly explore, examine and understand complex problems and how these relate to the customer's business. Able to quickly understand and interpret customer problems and navigate complex organisations. What We Offer Great culture in an exciting and fast-growing company Welcoming, modern office with games, and a fully stocked fridge with snacks/drinks Regular company socials, events and dinners A diverse and collaborate environment where everyone's opinion matters An opportunity to grow and lead the marketing function as the business grows Paid holiday (22 days + Bank Hols) Personal learning & development fund Private healthcare - including mental health support and wellbeing reward scheme Pension Scheme Cycle to Work Scheme Apply For This Role First name Last name Email Phone number Role Interested In Upload CV Riversafe Ltd needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.
May 05, 2024
Full time
Make an impact with your next career move Employment Full-time Location London (Canary Wharf) Office / hybrid Function Professional Services The Company RiverSafe is a premier Cyber Security consultancy based in the heart of Canary Wharf and we are meeting the huge demand we have seen head on! We have a proven track record of delivering services to a well-known client base including FTSE 100 companies and are partnered with market leading technology vendors including Splunk, Palo Alto, Exabeam and AWS. The Role A Cyber Defence Principal Consultant finds solutions to ensure enterprise deployments make the deepest impact possible across an organisation. Our principals solve organisation's most challenging problems, including the ones they didn't know existed. They are self-motivated, have an insatiable thirst to learn new technologies and thrive in a fast-paced environment. Successful RiverSafe security principals feel comfortable mastering new technologies and come from a variety of business, analytic and technology backgrounds with experience managing diverse teams and clients. RiverSafe is an incredibly innovative consultancy with a range of offerings which delivers fast time to value for Security, Big Data Analytics, and Operational Intelligence use cases. Key Responsibilities As a Principal Consultant in RiverSafe, you will be working within our Cyber Defence and Big Data practice and will have exposure to a variety of security technologies delivering security implementations or remediation programmes. Highly motivated and experienced in managing teams and engagement with clients, you will be a team player who recognises the value in working and building the experience levels of the teams you manage. Working across a portfolio of cyber engagements with our clients and responsible for the day-to-day completion of security assessments or technical delivery elements of a security transformation programme. Working with your team members you will create high quality reports, ensuring they meet the high requirements of our customers. Where possible, you will identify opportunities for RiverSafe to assist our clients further and escalate these potential areas to the engagement manager. Establishing and building a network of contacts within our clients. Working with our Service Delivery Team you will assist with the planning and delivery phases of engagements. Contributing to the creation of proposals and marketing material. Ensuring your work is delivered on time and on budget. Contributing to the development of the existing team by sharing knowledge, leading by example, and helping team members to develop. Skills Experience in managing security consultants. Demonstrable consulting experience, trusted advisor, working in partnership with customers and a good relationship builder. Previous experience of working with SIEM products like Splunk, Exabeam, ArcSight, Sentinel, Cisco Sourcefire or other IPS/IDS products is essential Security transformation programmes - design and management of security solution implementations and / or remediation programmes to address risks across AV, patching, secure build, vulnerability scanning & remediation, logging, and monitoring, & threat management. Security around emerging technology platforms - primarily Cloud security & Big Data Analytics. Breach and incident management, design and implementation of breach and major incident management practices. Experience in working within agile development environments to embed security successfully into systems prior to product / production release. Security architecture - creating secure architecture designs for solutions, designing secure patterns for reuse and the delivery of architectural reviews. Experience with both the Unix and Windows operating systems; must be very comfortable on the command line interface. Excellent networking fundamentals. Solid communication skills and expertise to translate technical jargon into business familiar language Ability to quickly explore, examine and understand complex problems and how these relate to the customer's business. Able to quickly understand and interpret customer problems and navigate complex organisations. What We Offer Great culture in an exciting and fast-growing company Welcoming, modern office with games, and a fully stocked fridge with snacks/drinks Regular company socials, events and dinners A diverse and collaborate environment where everyone's opinion matters An opportunity to grow and lead the marketing function as the business grows Paid holiday (22 days + Bank Hols) Personal learning & development fund Private healthcare - including mental health support and wellbeing reward scheme Pension Scheme Cycle to Work Scheme Apply For This Role First name Last name Email Phone number Role Interested In Upload CV Riversafe Ltd needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.
This agency post will support: The communications received and responded to via the shared inbox whilst maintaining high levels of service The roll out of new bike hangars Maintaining spreadsheets through sending offers, issuing refunds, inventory control of keys and managing renewals -Other operational imperatives Active travel support To assist the team to provide, maintain, implement, review and pro-actively improve the services provided by the Active Travel Team. To respond to correspondence, ensuring Council deadlines are met. To assist in the maintenance and creation of local IT applications, such as Excel, Access, Word. To develop general office processes and procedures. To assist in the execution and development of financial processes and systems. To ensure that internet pages are up to date and continuously improved as directed by your line manager. Be the first point of contact for all customer and internal enquiries. Ensure that the team is represented accurately in all forms of communication. Manage the arrangements of team meetings, producing and distributing minutes. Ensure that the highest standards of accuracy and clarity are achieved. To deal with telephone enquiries for the service. Improve communication channels with other services to facilitate a better integration of schemes. To ensure that where site visits are needed, they are dealt with in a timely fashion. Criteria description Proven professional, office or administrative experience in a complex organisation. Experience in the various forms of customer management work and working effectively towards to meet customer expectations and requirements. Experience in the use of email, IT word processing, spreadsheets, presentation packages and databases. Experience in correspondence writing, including publicity material and to present information and advice clearly and concisely.
May 05, 2024
Full time
This agency post will support: The communications received and responded to via the shared inbox whilst maintaining high levels of service The roll out of new bike hangars Maintaining spreadsheets through sending offers, issuing refunds, inventory control of keys and managing renewals -Other operational imperatives Active travel support To assist the team to provide, maintain, implement, review and pro-actively improve the services provided by the Active Travel Team. To respond to correspondence, ensuring Council deadlines are met. To assist in the maintenance and creation of local IT applications, such as Excel, Access, Word. To develop general office processes and procedures. To assist in the execution and development of financial processes and systems. To ensure that internet pages are up to date and continuously improved as directed by your line manager. Be the first point of contact for all customer and internal enquiries. Ensure that the team is represented accurately in all forms of communication. Manage the arrangements of team meetings, producing and distributing minutes. Ensure that the highest standards of accuracy and clarity are achieved. To deal with telephone enquiries for the service. Improve communication channels with other services to facilitate a better integration of schemes. To ensure that where site visits are needed, they are dealt with in a timely fashion. Criteria description Proven professional, office or administrative experience in a complex organisation. Experience in the various forms of customer management work and working effectively towards to meet customer expectations and requirements. Experience in the use of email, IT word processing, spreadsheets, presentation packages and databases. Experience in correspondence writing, including publicity material and to present information and advice clearly and concisely.
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
May 05, 2024
Full time
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
We are looking to recruit for a scheduler for our established company based on the outskirts of Cardiff. The position will require the successful candidate to work in conjunction with the Operations Manager and team, administering both planned and reactive works. Company offers a fantastic working environment on-site within an established team click apply for full job details
May 05, 2024
Full time
We are looking to recruit for a scheduler for our established company based on the outskirts of Cardiff. The position will require the successful candidate to work in conjunction with the Operations Manager and team, administering both planned and reactive works. Company offers a fantastic working environment on-site within an established team click apply for full job details
Fire / Building Safety Manager - 99% working from home - 6 -12 month FTC - 75,000 plus benefits. Amazing Property Risk Management Company that have brilliant ethical practices, that support their staff extremely well. Building / Fire Safety Manager to provide advice on both new buildings and buildings in scope of 18 m or 7 storeys regarding the golden thread of information and to produce the Building Safety Case and the Safety Case Report. heir role is to help protect life,property, and the wider environment from risk of fire and to help ensure that projects meet industry codes and legislative requirements, as well as providing advice to the client on how to manage the Safety Case Report. This role could possibly be mostly desktop work reviewing documentation and reporting on the safety case after documentation provided by client. Possible site work if required but not always necessary. To liaison with local authority, regulatory bodies if required. Scope of role The role is closely related to those of the fire assessors (also known as fire safety consultants), who conduct fire risk assessments for in scope buildings the Fire Engineers for fire strategy and fire safety management plans and fire investigators, who determine the cause of a fire. Main Responsibilities Identifying possible fire related risks and reducing or eliminating them with recommendations as part of the golden thread gap analysis Making designs, calculations, sketches and/or diagrams to help prevent fire or fire spread (fire strategy) Incorporating fire safety procedures into designs - such as sprinkler systems, emergency exits and fire alarms - to minimise the risk of injury and loss of life in the event of a fire, taking into account both the structural integrity of the building and human behaviour Making recommendations for the material used in the construction or refurbishment of a building Keeping up to date with regulations and legislation Visiting project/construction sites to advise on the installation or implementation of the designs Providing advice that feeds into decisions on safe building occupancy levels, fire evacuation plans and fire engineering solutions as part of the golden thread gap analysis Writing reports on safety case reports based on evidence from the gap analysis Writing Fire Safety Management Plans Liaising with local authorities and/or building control professionals if and as required Role Responsibilities Provide high quality technical fire consultancy to clients Knowledge of fire strategies and fire safety management plans as well as fire risk assessments, compartmentation surveys, fire door surveys, external wall surveys. Deliver safety case reports and possible knowledge of delivery of Fire Strategies and Fire Safety Management Plans Keep abreast of current legislation, relevant national and international standards and guidelines and technical developments within the relevant field Acknowledge legislation change and review and amend reports to suit changes To respond to requests for client work and proposals Be exemplar in client management and building relationships Contribute to delivery of projects on time and to budget; to manage resources in the delivery of the projects; to undertake regular project reviews To follow all financial procedures in the delivery of projects Ensure the use of the Consulting Group technical tools and methodologies in delivery of projects to the standard set Competent support to clients on the golden thread of information and the safety case report QA safety case reports as part of the Fire Safety Managers team Contribute to a rolling forecast to provide visibility of future workload Monitor individual utilisation versus targets and actively manage optimal utilisation Delivery against Key personal and divisional KPIs Support junior members of staff in delivery of consultancy services and ensure their compliance with site safety practices where site work is undertaken To support team working Ensure full implementation and use of the competency framework Support as required in the definition of the current and future market, market drivers and service offerings of the Consulting Group Marketing the relevant services of the company Undergo Training and deliver training to clients if required Candidate requirements Level 6 health and safety qualification, such as the NEBOSH Diploma, NCRQ if possible NEBOSH Fire certificate, Level 3 or level 4 diploma for fire risk assessment, degree or advanced FPA fire course. Membership of IOSH, IFSM, IFE, IIRSM. Grad IFE, MIFSM MIIRSM Experience interpreting and implementing complex safety management systems either on a global scale, or in medium/ high risk industries Significant experience in a H&S, Fire role operating under an established Health and Safety and Fire Management System Liaison with a broad range of stakeholders at all levels of an organisation Extensive knowledge of UK HSF regulations and experience in practical implementation Operational site experience Strong analytical and report writing skills
May 05, 2024
Full time
Fire / Building Safety Manager - 99% working from home - 6 -12 month FTC - 75,000 plus benefits. Amazing Property Risk Management Company that have brilliant ethical practices, that support their staff extremely well. Building / Fire Safety Manager to provide advice on both new buildings and buildings in scope of 18 m or 7 storeys regarding the golden thread of information and to produce the Building Safety Case and the Safety Case Report. heir role is to help protect life,property, and the wider environment from risk of fire and to help ensure that projects meet industry codes and legislative requirements, as well as providing advice to the client on how to manage the Safety Case Report. This role could possibly be mostly desktop work reviewing documentation and reporting on the safety case after documentation provided by client. Possible site work if required but not always necessary. To liaison with local authority, regulatory bodies if required. Scope of role The role is closely related to those of the fire assessors (also known as fire safety consultants), who conduct fire risk assessments for in scope buildings the Fire Engineers for fire strategy and fire safety management plans and fire investigators, who determine the cause of a fire. Main Responsibilities Identifying possible fire related risks and reducing or eliminating them with recommendations as part of the golden thread gap analysis Making designs, calculations, sketches and/or diagrams to help prevent fire or fire spread (fire strategy) Incorporating fire safety procedures into designs - such as sprinkler systems, emergency exits and fire alarms - to minimise the risk of injury and loss of life in the event of a fire, taking into account both the structural integrity of the building and human behaviour Making recommendations for the material used in the construction or refurbishment of a building Keeping up to date with regulations and legislation Visiting project/construction sites to advise on the installation or implementation of the designs Providing advice that feeds into decisions on safe building occupancy levels, fire evacuation plans and fire engineering solutions as part of the golden thread gap analysis Writing reports on safety case reports based on evidence from the gap analysis Writing Fire Safety Management Plans Liaising with local authorities and/or building control professionals if and as required Role Responsibilities Provide high quality technical fire consultancy to clients Knowledge of fire strategies and fire safety management plans as well as fire risk assessments, compartmentation surveys, fire door surveys, external wall surveys. Deliver safety case reports and possible knowledge of delivery of Fire Strategies and Fire Safety Management Plans Keep abreast of current legislation, relevant national and international standards and guidelines and technical developments within the relevant field Acknowledge legislation change and review and amend reports to suit changes To respond to requests for client work and proposals Be exemplar in client management and building relationships Contribute to delivery of projects on time and to budget; to manage resources in the delivery of the projects; to undertake regular project reviews To follow all financial procedures in the delivery of projects Ensure the use of the Consulting Group technical tools and methodologies in delivery of projects to the standard set Competent support to clients on the golden thread of information and the safety case report QA safety case reports as part of the Fire Safety Managers team Contribute to a rolling forecast to provide visibility of future workload Monitor individual utilisation versus targets and actively manage optimal utilisation Delivery against Key personal and divisional KPIs Support junior members of staff in delivery of consultancy services and ensure their compliance with site safety practices where site work is undertaken To support team working Ensure full implementation and use of the competency framework Support as required in the definition of the current and future market, market drivers and service offerings of the Consulting Group Marketing the relevant services of the company Undergo Training and deliver training to clients if required Candidate requirements Level 6 health and safety qualification, such as the NEBOSH Diploma, NCRQ if possible NEBOSH Fire certificate, Level 3 or level 4 diploma for fire risk assessment, degree or advanced FPA fire course. Membership of IOSH, IFSM, IFE, IIRSM. Grad IFE, MIFSM MIIRSM Experience interpreting and implementing complex safety management systems either on a global scale, or in medium/ high risk industries Significant experience in a H&S, Fire role operating under an established Health and Safety and Fire Management System Liaison with a broad range of stakeholders at all levels of an organisation Extensive knowledge of UK HSF regulations and experience in practical implementation Operational site experience Strong analytical and report writing skills
Employment Type Full time Full time permanent contract preferably but open to part-time Location Hybrid London, City of, UK 2 plus days per week in the office Team Impact and Innovation Directorate Seniority Mid-level Closing: 11:59pm, 8th May 2024 BST Job Description The Role London Sport is committed to becoming an insight and data led organization. This exciting role within our Impact and Innovation team will help us to achieve this ambition. Applying your skills, you will work with teams across the organisation to plan, measure and communicate their impact and learning.You will communicate this impact across the sector to influence and engage decision makers. Our work ranges from place-based work, to distributing funding for community sport partners through to influencing and advocating for policy and system change. Your role requires the ability to understand this varied work and apply appropriate evaluation and impact frameworks across our work. Translating complex concepts into accessible tools for those working on the ground is part of this role. The findings will be aggregated and presented externally and internally, for the broader community sport sector to apply. You will represent London Sport within the sector on evaluation and learning groups. This role would ideally suit someone with strong impact, evaluation and learning skills and experience looking to progress their career. You will also be passionate and committed to helping us evidence and communicate the positive power of sport and physical activity to change Londoners lives. What you'll do: Lead and manage the development of London Sport's Impact and Learning framework and strategy, proactively inspiring and developing a positive learning and impact culture. Support staff to share their learnings and embed London Sport's impact and learning tools into our work within our project work, funds, place-based work and business as usual. Manage and support staff to use London Sport's Impact and Learning tools, including an internal Impact and Learning Dashboard and external sector databases. Represent London Sport externally, leading on connection of place-based learning across London and overseeing implementation of measurement and learning framework. Conduct and commission relevant research, including quantitative and qualitative approaches. Design and deliver training on implementing impact practice and learning tools. Budget management for impact work. Develop reports and progress updates for a range of stakeholders, including London Sport's Board. Line Management and support to Managers and Officers. Who you are: You can present evaluation and impact findings, create strategic evaluation plans and can engage with senior decision makers and policy makers to influence and advocate for change. You have an excellent understanding of effective evaluation and reflective practices and delivery. You will be able to evidence your experience in designing and embedding impact and learning. You apply appropriate and proportionate approaches, tools and methods to maximise learning at multiple levels. You enjoy working with others and helping them learn. You can build rapport and develop positive relationships with colleagues as a basis for providing support. You have a strong understanding of, and experience of using, qualitative and quantitative research techniques. You have strong data analysis skills. You are actions-focused and a strategic problem solver. You have excellent ability to present data using simple and tailored communication for maximum engagement. You have strong project management and organisation skills. You can demonstrate an understanding of, and commitment to, equality, diversity and inclusion in relation to London. Lived experience of day-to-day life in London.
May 05, 2024
Full time
Employment Type Full time Full time permanent contract preferably but open to part-time Location Hybrid London, City of, UK 2 plus days per week in the office Team Impact and Innovation Directorate Seniority Mid-level Closing: 11:59pm, 8th May 2024 BST Job Description The Role London Sport is committed to becoming an insight and data led organization. This exciting role within our Impact and Innovation team will help us to achieve this ambition. Applying your skills, you will work with teams across the organisation to plan, measure and communicate their impact and learning.You will communicate this impact across the sector to influence and engage decision makers. Our work ranges from place-based work, to distributing funding for community sport partners through to influencing and advocating for policy and system change. Your role requires the ability to understand this varied work and apply appropriate evaluation and impact frameworks across our work. Translating complex concepts into accessible tools for those working on the ground is part of this role. The findings will be aggregated and presented externally and internally, for the broader community sport sector to apply. You will represent London Sport within the sector on evaluation and learning groups. This role would ideally suit someone with strong impact, evaluation and learning skills and experience looking to progress their career. You will also be passionate and committed to helping us evidence and communicate the positive power of sport and physical activity to change Londoners lives. What you'll do: Lead and manage the development of London Sport's Impact and Learning framework and strategy, proactively inspiring and developing a positive learning and impact culture. Support staff to share their learnings and embed London Sport's impact and learning tools into our work within our project work, funds, place-based work and business as usual. Manage and support staff to use London Sport's Impact and Learning tools, including an internal Impact and Learning Dashboard and external sector databases. Represent London Sport externally, leading on connection of place-based learning across London and overseeing implementation of measurement and learning framework. Conduct and commission relevant research, including quantitative and qualitative approaches. Design and deliver training on implementing impact practice and learning tools. Budget management for impact work. Develop reports and progress updates for a range of stakeholders, including London Sport's Board. Line Management and support to Managers and Officers. Who you are: You can present evaluation and impact findings, create strategic evaluation plans and can engage with senior decision makers and policy makers to influence and advocate for change. You have an excellent understanding of effective evaluation and reflective practices and delivery. You will be able to evidence your experience in designing and embedding impact and learning. You apply appropriate and proportionate approaches, tools and methods to maximise learning at multiple levels. You enjoy working with others and helping them learn. You can build rapport and develop positive relationships with colleagues as a basis for providing support. You have a strong understanding of, and experience of using, qualitative and quantitative research techniques. You have strong data analysis skills. You are actions-focused and a strategic problem solver. You have excellent ability to present data using simple and tailored communication for maximum engagement. You have strong project management and organisation skills. You can demonstrate an understanding of, and commitment to, equality, diversity and inclusion in relation to London. Lived experience of day-to-day life in London.
Principal Test Engineer Synthetic Environment -Farnborough (GU14) - Perm Come and join our expanding Electronic Warfare Operations Support Group (EWOS) which is made up of 60+ electronic warfare specialists. From all manner of backgrounds, our engineers, scientists, and ex-military personnel combine their experience to help our customers achieve the true operational potential and help keep their people and platforms safe. We are building a new team led by ourEngineering Managerat a state-of-the-art test andevaluationfacility ata client site inFarnborough.You willhelp plan and supportdomestic and international trialswithin the facility,while working with both present and future technology. Working autonomously at Farnborough with unprecedented access to the customer. Recognising and relaying customer requests, demands, and comments to our Lincoln location andas the project progresses, given on-site presence,you will be crucial to ensure that deployment, verification, and validation are successful. You will develop into the Subject Matter Expert (SME) for the project facility acting as the main point of contact for stakeholder queries. The invaluable experience youll bring, to help us achieve more. Joining a large project at the initial stages, you will lead a small team in the setup, test and teardown of the simulation environment, to achieve key stakeholder milestones. This will mean you will be expected to bring your experience to nurture and coach junior team members to bring out their full potential. Essential experience Experience managing a team Relevant Simulation Environment Test experience Experience with data capture and analysis Experience interpreting technical documentation for use within the Simulation Environment Familiar with developing and carrying out testing on complex systems comprised of software and hardware Desirable experience Defence Industry knowledge of EW systems RF experience Coding experience (MATLAB/Simulink) Our Non-negotiables: Due to the highly secure nature of the projects that you will be involved with, youmustbe: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK GovernmentDV-levelsecurity clearance Package: Salary £43,000 to £61,000 DOE 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Wellbeing is at the core to our culture, allowingemployees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that supportindividuals including,mental health first aiders and readily available support through our extensive employee assistance programme. Apply todayto see how working for MASS could work for you! JBRP1_UKTJ
May 05, 2024
Full time
Principal Test Engineer Synthetic Environment -Farnborough (GU14) - Perm Come and join our expanding Electronic Warfare Operations Support Group (EWOS) which is made up of 60+ electronic warfare specialists. From all manner of backgrounds, our engineers, scientists, and ex-military personnel combine their experience to help our customers achieve the true operational potential and help keep their people and platforms safe. We are building a new team led by ourEngineering Managerat a state-of-the-art test andevaluationfacility ata client site inFarnborough.You willhelp plan and supportdomestic and international trialswithin the facility,while working with both present and future technology. Working autonomously at Farnborough with unprecedented access to the customer. Recognising and relaying customer requests, demands, and comments to our Lincoln location andas the project progresses, given on-site presence,you will be crucial to ensure that deployment, verification, and validation are successful. You will develop into the Subject Matter Expert (SME) for the project facility acting as the main point of contact for stakeholder queries. The invaluable experience youll bring, to help us achieve more. Joining a large project at the initial stages, you will lead a small team in the setup, test and teardown of the simulation environment, to achieve key stakeholder milestones. This will mean you will be expected to bring your experience to nurture and coach junior team members to bring out their full potential. Essential experience Experience managing a team Relevant Simulation Environment Test experience Experience with data capture and analysis Experience interpreting technical documentation for use within the Simulation Environment Familiar with developing and carrying out testing on complex systems comprised of software and hardware Desirable experience Defence Industry knowledge of EW systems RF experience Coding experience (MATLAB/Simulink) Our Non-negotiables: Due to the highly secure nature of the projects that you will be involved with, youmustbe: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK GovernmentDV-levelsecurity clearance Package: Salary £43,000 to £61,000 DOE 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Wellbeing is at the core to our culture, allowingemployees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that supportindividuals including,mental health first aiders and readily available support through our extensive employee assistance programme. Apply todayto see how working for MASS could work for you! JBRP1_UKTJ