IT Support Analyst - Temporary £23 - £27 per hour Hybrid - London office - 2/3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for a IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project based work and supporting the manager in delivering the IT strategy. To apply, you should have a solid technical background, with experience in providing technical support to end-users. Have experience in managing and maintaining hardware, software, and network infrastructure. Additionally, you will have experience in managing user accounts, configuring laptops, and mobile devices, to ensuring they comply with all policies and standards. Skills and experienced required:Previous experience of working in an IT Helpdesk / Service Desk roleExcellent communication skills, with a customer-centric approach to your workExperience of troubleshooting technical issues related to operating systems, applications, and hardware Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS and network security technologies Experience of Windows based administration tools such as Active Directory and Group Policy. Understanding of ITIL, including incident management, change management and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications and services.Strong work ethic with a positive approach and problem solving skills
May 04, 2024
Full time
IT Support Analyst - Temporary £23 - £27 per hour Hybrid - London office - 2/3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for a IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project based work and supporting the manager in delivering the IT strategy. To apply, you should have a solid technical background, with experience in providing technical support to end-users. Have experience in managing and maintaining hardware, software, and network infrastructure. Additionally, you will have experience in managing user accounts, configuring laptops, and mobile devices, to ensuring they comply with all policies and standards. Skills and experienced required:Previous experience of working in an IT Helpdesk / Service Desk roleExcellent communication skills, with a customer-centric approach to your workExperience of troubleshooting technical issues related to operating systems, applications, and hardware Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS and network security technologies Experience of Windows based administration tools such as Active Directory and Group Policy. Understanding of ITIL, including incident management, change management and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications and services.Strong work ethic with a positive approach and problem solving skills
Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week 149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person (for walk-in customers). Accountabilities: Accountable for the smooth running of the Service Desk Technical: Assist all users with any logged IT related incident when called upon to do so. Accurately record, update and document incidents and requests using the IT Service Desk call logging system (ServiceNow). Take ownership of issues by carrying out 1st line support problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. 1st line support level understanding of Citrix Desktop Director as a way to provide capable remote support to customers. To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Customer Service: To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation. Must have a "can do" approach To be a highly motivated team player with the skills and ability to manage changing priorities. Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed. Understand and work within the ITIL Service Delivery framework. Attend training courses as identified and agreed for appropriate professional development. Actively support the equality and diversity policies of our client. Undertake other duties not specifically stated which from time to time are necessary, without altering the nature or level of BAU responsibilities. If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.
May 01, 2024
Contractor
Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week 149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person (for walk-in customers). Accountabilities: Accountable for the smooth running of the Service Desk Technical: Assist all users with any logged IT related incident when called upon to do so. Accurately record, update and document incidents and requests using the IT Service Desk call logging system (ServiceNow). Take ownership of issues by carrying out 1st line support problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. 1st line support level understanding of Citrix Desktop Director as a way to provide capable remote support to customers. To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Customer Service: To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation. Must have a "can do" approach To be a highly motivated team player with the skills and ability to manage changing priorities. Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed. Understand and work within the ITIL Service Delivery framework. Attend training courses as identified and agreed for appropriate professional development. Actively support the equality and diversity policies of our client. Undertake other duties not specifically stated which from time to time are necessary, without altering the nature or level of BAU responsibilities. If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.
Your new company and role Our client is an industry-leading service provider, supporting a regulatory body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and configuration including application support. You will also be providing Apple and Android device support. This role, although an initial 3 months, will likely extend to next year. *The role requires SC Clearance, which the client will put you through. As this takes around 6 weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktop support to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 01, 2024
Contractor
Your new company and role Our client is an industry-leading service provider, supporting a regulatory body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and configuration including application support. You will also be providing Apple and Android device support. This role, although an initial 3 months, will likely extend to next year. *The role requires SC Clearance, which the client will put you through. As this takes around 6 weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktop support to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Our client stands out as a fast-growing boutique systematic hedge fund, pioneering macroeconomic strategies with unmatched performance and leading the industry against their peers. This presents a fantastic opportunity for a Senior Middle Office Analyst to assume responsibility for overseeing Equity trade processing and managing Corporate Actions, working closely with the Equity Trading desk. This rapidly expanding hedge fund invests across all asset classes, including Equity, Fixed Income, FX, Derivatives, Commodities, and Cryptocurrencies. As part of the supportive Operations function, you will be responsible for various operational tasks within the Equities space. The Middle Office team maintains close relationships with both the investment and trading desks, providing dedicated operational support to the traders. In your role, you will assist the wider operations team with trade booking for various products, with a focus on Equity trades and Corporate Actions. You will collaborate with brokers, receive front office instructions for corporate events, monitor corporate actions, and ensure accurate booking and reconciliation. As a key player in middle office operations, you will oversee the full trade lifecycle, primarily focusing on Equity, while also gaining exposure to trade booking across all asset classes, including corporate actions oversight. Your daily responsibilities will encompass trade booking and processing, monitoring failed trades, position reconciliation, and liaising with traders, treasury, senior managers, risk, and COO teams internally. Additionally, you will engage extensively with Prime brokers, counterparties, and third-party administrators. Candidates will be proactive team players with a minimum of 5 years of investment operations experience. A genuine enthusiasm for working in operations and demonstrable knowledge of the full trade lifecycle of Equities and corporate actions monitoring and instructing experience gained in a financial services firm are essential. Your system knowledge may include Traiana, CTM or Arcesium, however this is not essential. In return, our client provides a fast-paced, supportive hybrid working environment, along with a highly competitive salary, generous bonuses, and an enticing benefits package. Perks include complimentary breakfast and lunch, access to an in-house gym, recreational facilities, and more within their brand-new office space. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Our client stands out as a fast-growing boutique systematic hedge fund, pioneering macroeconomic strategies with unmatched performance and leading the industry against their peers. This presents a fantastic opportunity for a Senior Middle Office Analyst to assume responsibility for overseeing Equity trade processing and managing Corporate Actions, working closely with the Equity Trading desk. This rapidly expanding hedge fund invests across all asset classes, including Equity, Fixed Income, FX, Derivatives, Commodities, and Cryptocurrencies. As part of the supportive Operations function, you will be responsible for various operational tasks within the Equities space. The Middle Office team maintains close relationships with both the investment and trading desks, providing dedicated operational support to the traders. In your role, you will assist the wider operations team with trade booking for various products, with a focus on Equity trades and Corporate Actions. You will collaborate with brokers, receive front office instructions for corporate events, monitor corporate actions, and ensure accurate booking and reconciliation. As a key player in middle office operations, you will oversee the full trade lifecycle, primarily focusing on Equity, while also gaining exposure to trade booking across all asset classes, including corporate actions oversight. Your daily responsibilities will encompass trade booking and processing, monitoring failed trades, position reconciliation, and liaising with traders, treasury, senior managers, risk, and COO teams internally. Additionally, you will engage extensively with Prime brokers, counterparties, and third-party administrators. Candidates will be proactive team players with a minimum of 5 years of investment operations experience. A genuine enthusiasm for working in operations and demonstrable knowledge of the full trade lifecycle of Equities and corporate actions monitoring and instructing experience gained in a financial services firm are essential. Your system knowledge may include Traiana, CTM or Arcesium, however this is not essential. In return, our client provides a fast-paced, supportive hybrid working environment, along with a highly competitive salary, generous bonuses, and an enticing benefits package. Perks include complimentary breakfast and lunch, access to an in-house gym, recreational facilities, and more within their brand-new office space. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: 16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service desk Ticket handling and escalation What we are looking for: Excellent knowledge of Windows 10 and Office 365 Excellent written and verbal communication skills Previous ticketing system experience Great knowledge of Active Directory Excellent Trouble shooting skills Experience using Windows and Exchange Server Admin What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Contractor
Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: 16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service desk Ticket handling and escalation What we are looking for: Excellent knowledge of Windows 10 and Office 365 Excellent written and verbal communication skills Previous ticketing system experience Great knowledge of Active Directory Excellent Trouble shooting skills Experience using Windows and Exchange Server Admin What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development. Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives. What you'll need to succeed Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst, Familiarity with ticketing systems (for example ServiceNow or ZenDesk), Active Directory administration, Office 365 and Windows troubleshooting skills, Excellent telephone manner and customer service skills, Flexibility and willingness to work on-site in Liverpool. What you'll get in return You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer 17.44 per hour PAYE with Hays. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Contractor
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development. Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives. What you'll need to succeed Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst, Familiarity with ticketing systems (for example ServiceNow or ZenDesk), Active Directory administration, Office 365 and Windows troubleshooting skills, Excellent telephone manner and customer service skills, Flexibility and willingness to work on-site in Liverpool. What you'll get in return You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer 17.44 per hour PAYE with Hays. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Service Desk Analyst Contract 176 Per Day Umbrella 100% On site in Bournemouth Your new company Local private sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests General Responsibilities Incident management Daily System Checks Comply with all company policies and procedures, including but not limited to: IT Usage Policy General Skills Understanding of IT operational support frameworks. Provide a service of excellence Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business Capture and record all information and data as directed by the IT Management System Carry out qualitative checks on all relevant IT systems Carry out general administrative tasks Communication of potential/current issues with all team members Management of workload demands within tight deadlines Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management. Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Contractor
Service Desk Analyst Contract 176 Per Day Umbrella 100% On site in Bournemouth Your new company Local private sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests General Responsibilities Incident management Daily System Checks Comply with all company policies and procedures, including but not limited to: IT Usage Policy General Skills Understanding of IT operational support frameworks. Provide a service of excellence Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business Capture and record all information and data as directed by the IT Management System Carry out qualitative checks on all relevant IT systems Carry out general administrative tasks Communication of potential/current issues with all team members Management of workload demands within tight deadlines Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management. Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Desktop Support Analyst- London- 6 months- £30,000-£35,000 A national Wealth Management company are looking for an experienced Desktop Support Analyst to join their ever-growing IT function. The role will provide support to teams company wide including business services, finance, banking and financial services. Responsibilities: Deal with incidents and requests triaged by the Service Desk relating but not limited to support of endpoints, user permissions, troubleshooting application issues etc. Monitor the progress of incidents and requests from raise to solution and keeping users informed of the progress Timely fault diagnosis Supporting the video conferencing equipment and meeting room technology Raising and maintain calls in the IT Service Management Tool where appropriate Triaging faults to appropriate third-party providers or other internal support teams Creating documentation for trending incidents and sharing knowledge with the Service Desk team Carrying out desk visits where there may be a physical problem Building laptops for new joiners and replacement devices Supporting the onboarding of new service and systems that transition from project to BAU Other Desktop Support related tasks Skills/Experience: Excellent communication and interpersonal skills with management, team, peers and vendors Excellent resource management and planning skills Ability to provide on- site local support Experience working in a fast paced desktop environment Technically strong across a varied tech stack Excellent analytical and problem solving skills Experience supporting the following: Windows 10 M365 including Azure Microsoft Teams Active Directory Group Policy administration Mobile device support Polycom Video Conferencing Networking (TCP/IP, WAN, VLANs) PC/Laptop/VDI Image deployment Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Sep 22, 2022
Contractor
Desktop Support Analyst- London- 6 months- £30,000-£35,000 A national Wealth Management company are looking for an experienced Desktop Support Analyst to join their ever-growing IT function. The role will provide support to teams company wide including business services, finance, banking and financial services. Responsibilities: Deal with incidents and requests triaged by the Service Desk relating but not limited to support of endpoints, user permissions, troubleshooting application issues etc. Monitor the progress of incidents and requests from raise to solution and keeping users informed of the progress Timely fault diagnosis Supporting the video conferencing equipment and meeting room technology Raising and maintain calls in the IT Service Management Tool where appropriate Triaging faults to appropriate third-party providers or other internal support teams Creating documentation for trending incidents and sharing knowledge with the Service Desk team Carrying out desk visits where there may be a physical problem Building laptops for new joiners and replacement devices Supporting the onboarding of new service and systems that transition from project to BAU Other Desktop Support related tasks Skills/Experience: Excellent communication and interpersonal skills with management, team, peers and vendors Excellent resource management and planning skills Ability to provide on- site local support Experience working in a fast paced desktop environment Technically strong across a varied tech stack Excellent analytical and problem solving skills Experience supporting the following: Windows 10 M365 including Azure Microsoft Teams Active Directory Group Policy administration Mobile device support Polycom Video Conferencing Networking (TCP/IP, WAN, VLANs) PC/Laptop/VDI Image deployment Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Your World Healthcare
Peterborough, Cambridgeshire
IM&T Contract Analyst Location : Peterborough Job Type: Temporary Duration of booking: This is expected to for 3 months and likely to be longer Proposed start date: ASAP Sector : Healthcare Base : Hospital Band : 5 Pay Rates: £12.00-£14.00 paye per hour £13.00-£15.00 paye inclusive of holiday pay per hour £14.00-£16.00 umbrella per hour Depending on skill and experience Working Days and Hours: Monday to Friday, 9am-5pm Job Summary To support the management of contracts, under the direction of the IM&T Investments & Contracts Manager. To ensure the smooth running and delivery of contracts, monitoring progress within given timeframes. To collect, collate and analyse supplier contract performance data, formulating detailed reports and present to a multi-disciplinary audience. To have lead responsibility for defined contracts and/or work streams, as required, and provide a high-quality contract management & monitoring service to the IM&T Investments & Contracts Manager. Duties Support the management, planning and delivery of a range of trust wide contracts for all IM&T services, as directed by the IM&T Investments & Contracts Manager e.g. ePCR, End User Devices (EUD), CAD, Mobile phones, with responsibility for the contract elements of the Net Helpdesk platform Supporting the delivery of implementation and monitoring plans for specific contracts, in conjunction with key colleagues/stakeholders, to ensure maximum synergy within the organisation during each contract and using a consistent contract management approach. To provide full and comprehensive administrative support for each contract, as required and to be responsible for the Team SharePoint area for all contract documentation Develop a supplier review plan based on risk assessment, setup and coordinate regular meetings to oversee contract reviews, ensuring that progress and actions are clearly identified and completed. Attend any meetings related to contracts as appropriate to share and exchange performance information and best practice and take detailed minutes of meetings, as required. Frequent requirement for travel to other Trust sites and external venues to attend meetings/ development/engagement events as required. Act as the point of contact for enquiries in relation to specific IM&T contracts as required. Receive complex information regarding signed contracts, analyse and identify key data and communicate this complex information to members of the department in an accessible format. Monitor progress of contracts, and prioritise workload to meet targets, as required. Audit contracts, KPI's and outcomes, carry out detailed analysis, analyse results and compile and provide detailed reports utilising a range of IT applications. Propose and implement contract change requests to contracts and develop systems to monitor KPI's and outcomes of contracts, as required, ensuring the success of the contract. Implement Trust Policy for all aspects of contract management and analysis and suggest improvements for other areas outside the team that impact the end-to-end process. Escalate any issues that may prevent the Trust reaching the targets described within the IM&T strategy and/or objectives set for each contract. Ensure that contracts are managed in compliance with Data Protection / Confidentiality / Information Governance / Caldicott principles. Produce and analyse KPI's and outcomes of contracts e.g., utilisation and effectiveness of ePCR. Analyse results and formulate detailed reports as and when required Present results of contract monitoring to a range of audiences including strategic leads and Senior Managers, as required. Deliver training to the Investments & Contracts team and the IM&T department regarding IM&T live contracts. Work in a manner which encompasses Equality and Diversity & Inclusion for all. Generate and sustain positive working relationships that promote Trust values and behaviours showing care, teamwork, quality, respect and honesty and openness. Utilise well developed engagement, communication, and negotiation skills to bring staff on board with contracts and motivate them to deliver outcomes. Support the IM&T Investments & Contracts Manager in the recruitment, management, training, and development of any direct report administrative and/or support staff, as required. To represent managers at meetings in their absence Undertake any other duties from time to time as directed by the IM&T Investments & Contracts Manager within the grade and responsibilities of the post.
Feb 23, 2022
Seasonal
IM&T Contract Analyst Location : Peterborough Job Type: Temporary Duration of booking: This is expected to for 3 months and likely to be longer Proposed start date: ASAP Sector : Healthcare Base : Hospital Band : 5 Pay Rates: £12.00-£14.00 paye per hour £13.00-£15.00 paye inclusive of holiday pay per hour £14.00-£16.00 umbrella per hour Depending on skill and experience Working Days and Hours: Monday to Friday, 9am-5pm Job Summary To support the management of contracts, under the direction of the IM&T Investments & Contracts Manager. To ensure the smooth running and delivery of contracts, monitoring progress within given timeframes. To collect, collate and analyse supplier contract performance data, formulating detailed reports and present to a multi-disciplinary audience. To have lead responsibility for defined contracts and/or work streams, as required, and provide a high-quality contract management & monitoring service to the IM&T Investments & Contracts Manager. Duties Support the management, planning and delivery of a range of trust wide contracts for all IM&T services, as directed by the IM&T Investments & Contracts Manager e.g. ePCR, End User Devices (EUD), CAD, Mobile phones, with responsibility for the contract elements of the Net Helpdesk platform Supporting the delivery of implementation and monitoring plans for specific contracts, in conjunction with key colleagues/stakeholders, to ensure maximum synergy within the organisation during each contract and using a consistent contract management approach. To provide full and comprehensive administrative support for each contract, as required and to be responsible for the Team SharePoint area for all contract documentation Develop a supplier review plan based on risk assessment, setup and coordinate regular meetings to oversee contract reviews, ensuring that progress and actions are clearly identified and completed. Attend any meetings related to contracts as appropriate to share and exchange performance information and best practice and take detailed minutes of meetings, as required. Frequent requirement for travel to other Trust sites and external venues to attend meetings/ development/engagement events as required. Act as the point of contact for enquiries in relation to specific IM&T contracts as required. Receive complex information regarding signed contracts, analyse and identify key data and communicate this complex information to members of the department in an accessible format. Monitor progress of contracts, and prioritise workload to meet targets, as required. Audit contracts, KPI's and outcomes, carry out detailed analysis, analyse results and compile and provide detailed reports utilising a range of IT applications. Propose and implement contract change requests to contracts and develop systems to monitor KPI's and outcomes of contracts, as required, ensuring the success of the contract. Implement Trust Policy for all aspects of contract management and analysis and suggest improvements for other areas outside the team that impact the end-to-end process. Escalate any issues that may prevent the Trust reaching the targets described within the IM&T strategy and/or objectives set for each contract. Ensure that contracts are managed in compliance with Data Protection / Confidentiality / Information Governance / Caldicott principles. Produce and analyse KPI's and outcomes of contracts e.g., utilisation and effectiveness of ePCR. Analyse results and formulate detailed reports as and when required Present results of contract monitoring to a range of audiences including strategic leads and Senior Managers, as required. Deliver training to the Investments & Contracts team and the IM&T department regarding IM&T live contracts. Work in a manner which encompasses Equality and Diversity & Inclusion for all. Generate and sustain positive working relationships that promote Trust values and behaviours showing care, teamwork, quality, respect and honesty and openness. Utilise well developed engagement, communication, and negotiation skills to bring staff on board with contracts and motivate them to deliver outcomes. Support the IM&T Investments & Contracts Manager in the recruitment, management, training, and development of any direct report administrative and/or support staff, as required. To represent managers at meetings in their absence Undertake any other duties from time to time as directed by the IM&T Investments & Contracts Manager within the grade and responsibilities of the post.
Exciting Junior Data Analyst role in a rapidly growing insurance company. Your new company Our client is a platform helping insurance teams to grow. They provide a wrap-around set of support functions and delivers best in class service across executive management, consultancy, finance, compliance and IT. Your new role Alongside the Group Information Manager, you will maintain and optimise the business as usual reporting suite to continue our mission of making stakeholders' information easily available. At the same time, as all areas of the business are growing in multiple directions, new products, reports and tools are needed. You will be key player in analysing and developing the solutions with various members of other teams. This role will involve: Developing an expert understanding of how our data is structured, how we capture and present our data and what insights can be derived from it; Learning about the businesses we support to assist and improve upon the reporting and data collection tools already in place; Building out the tools and dashboards to deliver data for all teams across the company. Staying up to date with the latest analytics and data tools and techniques, and identify how they can be utilised throughout the company. Championing the effective and appropriate use of all of our IT business tools and where necessary liaising with our third party IT helpdesk to resolve issues across the company. What you'll need to succeed Highly numerate with strong analytical skills Excellent problem solving skills with a logical approach A desire to understand complex relational databases ideally in a financial/transactional context An interest in coding in SQL or other languages to extract the insight from the database through writing complex queries using a wide variety of data. Experience preparing, consolidating and normalising data: ETL processes Experience / knowledge of data visualisation and dashboard tools e.g. Qlikview, Tableau or Microsoft Power BI would be beneficial Comfortable working and communicating with all levels and types of user Motivated and keen to grow with the business and to learn Degree educated (2.1 minimum) What you'll get in return Pine Walk is committed to the ongoing development of all team members and will consider all training opportunities where a business case exists. o Study scheme in place for formal qualifications o On the job training with experienced IT and business managers as well as formal presentations from Pine Walk's parent company, Fidelis. o Online training (Pluralsight) available o Courses and conferences considered as appropriate The role itself would develop into a business/commercial analyst and ultimately management of an operational team but the right candidate would be given time to attain the appropriate skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jan 09, 2022
Full time
Exciting Junior Data Analyst role in a rapidly growing insurance company. Your new company Our client is a platform helping insurance teams to grow. They provide a wrap-around set of support functions and delivers best in class service across executive management, consultancy, finance, compliance and IT. Your new role Alongside the Group Information Manager, you will maintain and optimise the business as usual reporting suite to continue our mission of making stakeholders' information easily available. At the same time, as all areas of the business are growing in multiple directions, new products, reports and tools are needed. You will be key player in analysing and developing the solutions with various members of other teams. This role will involve: Developing an expert understanding of how our data is structured, how we capture and present our data and what insights can be derived from it; Learning about the businesses we support to assist and improve upon the reporting and data collection tools already in place; Building out the tools and dashboards to deliver data for all teams across the company. Staying up to date with the latest analytics and data tools and techniques, and identify how they can be utilised throughout the company. Championing the effective and appropriate use of all of our IT business tools and where necessary liaising with our third party IT helpdesk to resolve issues across the company. What you'll need to succeed Highly numerate with strong analytical skills Excellent problem solving skills with a logical approach A desire to understand complex relational databases ideally in a financial/transactional context An interest in coding in SQL or other languages to extract the insight from the database through writing complex queries using a wide variety of data. Experience preparing, consolidating and normalising data: ETL processes Experience / knowledge of data visualisation and dashboard tools e.g. Qlikview, Tableau or Microsoft Power BI would be beneficial Comfortable working and communicating with all levels and types of user Motivated and keen to grow with the business and to learn Degree educated (2.1 minimum) What you'll get in return Pine Walk is committed to the ongoing development of all team members and will consider all training opportunities where a business case exists. o Study scheme in place for formal qualifications o On the job training with experienced IT and business managers as well as formal presentations from Pine Walk's parent company, Fidelis. o Online training (Pluralsight) available o Courses and conferences considered as appropriate The role itself would develop into a business/commercial analyst and ultimately management of an operational team but the right candidate would be given time to attain the appropriate skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are currently recruiting Level 1 Technical Analysts on a temporary basis (approx 6 months) for within our Service Desk environment in Greenock. The main objective of the Service Desk is to act as the single point of contact between service providers and the Client on a day to day basis. It is also a focal point for reporting new incidents, requesting updates in existing incidents and making service requests and logging IMACs. The role will be based from home however hybrid working will be implemented once the office location fully opens inline with Covid guidelines. Responsibilities Be available to take calls from end-users as the first point of contact Answer all telephone calls in a polite and professional manner Demonstrate high levels of customer services skills to improve the end-user experience Demonstrate a high level of technical ability to improve first-time fix rate Arrange and perform customer callbacks to ensure a high level of desk fixes Ensure all SLA targets are monitored, when working with tickets Be an effective team member, contributing ideas within and also outside areas of responsibility Maintain effective communication with the Service Desk team members and resolver groups Work as part of a team, coordinated by their Service Leaders Have a detailed understanding of Service Desk responsibilities and service level target Ensure a thorough knowledge of Front Office & Back Office Procedures and Processes Ensure an understanding of the client's company structure and location Ensure an understanding of the support provided by the Service desk Knowledge of all tools used; e.g Service Now, Remedy , Go To Assist, etc Display good interpersonal skills Good communications being tactful and diplomatic to the user's problems Use all Service desk tools to assist in logging and resolving users problems including Knowledge Base Escalate all user concerns and dissatisfaction with the service to the Service Leader Ensure that the escalation process is invoked for all calls when relevant Assist, where necessary, in any additional tasks from Service Leaders Proactively work with Service Leaders to actively improve the service Service Desk meetings as required Promote and grow customer confidence in the service desk's ability Key Skills Technical knowledge in networks, Software, and Hardware Thorough knowledge of Go to Assist Flexible with working hours Approachable Team Player Good time management/organisational skills. Ability to work under pressure Able to demonstrate good leadership skills. Proactive to improve Service desk performance Decision maker Interested? Apply Now!
Dec 02, 2021
Full time
We are currently recruiting Level 1 Technical Analysts on a temporary basis (approx 6 months) for within our Service Desk environment in Greenock. The main objective of the Service Desk is to act as the single point of contact between service providers and the Client on a day to day basis. It is also a focal point for reporting new incidents, requesting updates in existing incidents and making service requests and logging IMACs. The role will be based from home however hybrid working will be implemented once the office location fully opens inline with Covid guidelines. Responsibilities Be available to take calls from end-users as the first point of contact Answer all telephone calls in a polite and professional manner Demonstrate high levels of customer services skills to improve the end-user experience Demonstrate a high level of technical ability to improve first-time fix rate Arrange and perform customer callbacks to ensure a high level of desk fixes Ensure all SLA targets are monitored, when working with tickets Be an effective team member, contributing ideas within and also outside areas of responsibility Maintain effective communication with the Service Desk team members and resolver groups Work as part of a team, coordinated by their Service Leaders Have a detailed understanding of Service Desk responsibilities and service level target Ensure a thorough knowledge of Front Office & Back Office Procedures and Processes Ensure an understanding of the client's company structure and location Ensure an understanding of the support provided by the Service desk Knowledge of all tools used; e.g Service Now, Remedy , Go To Assist, etc Display good interpersonal skills Good communications being tactful and diplomatic to the user's problems Use all Service desk tools to assist in logging and resolving users problems including Knowledge Base Escalate all user concerns and dissatisfaction with the service to the Service Leader Ensure that the escalation process is invoked for all calls when relevant Assist, where necessary, in any additional tasks from Service Leaders Proactively work with Service Leaders to actively improve the service Service Desk meetings as required Promote and grow customer confidence in the service desk's ability Key Skills Technical knowledge in networks, Software, and Hardware Thorough knowledge of Go to Assist Flexible with working hours Approachable Team Player Good time management/organisational skills. Ability to work under pressure Able to demonstrate good leadership skills. Proactive to improve Service desk performance Decision maker Interested? Apply Now!
BA, PM, Banking, FOBO systems, market products Roles and responsibilities Analyse large sets of data, highlighting key insights on data and forming meaningful conclusions. Do project tracking, manage RAID log, prepare meeting materials. Product exposure - again working knowledge of Markets products required. Work with businesses in formalised business Working Groups to get documents, propose and agree on detailed control logic for desk and product controls. Collate tactical workaround for potential strategic remediation by ICG tech/trade capture systems. Implement control framework into annual control review/assessment process for specified control logic. This role involves extensive work with trade capture system and tech teams and control systems to implement exclusion logic. Note that this requires expertise in business analysis, specifically working with control frameworks and understanding how to incorporate into a control assessment. By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
Jan 28, 2021
BA, PM, Banking, FOBO systems, market products Roles and responsibilities Analyse large sets of data, highlighting key insights on data and forming meaningful conclusions. Do project tracking, manage RAID log, prepare meeting materials. Product exposure - again working knowledge of Markets products required. Work with businesses in formalised business Working Groups to get documents, propose and agree on detailed control logic for desk and product controls. Collate tactical workaround for potential strategic remediation by ICG tech/trade capture systems. Implement control framework into annual control review/assessment process for specified control logic. This role involves extensive work with trade capture system and tech teams and control systems to implement exclusion logic. Note that this requires expertise in business analysis, specifically working with control frameworks and understanding how to incorporate into a control assessment. By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.