Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
May 05, 2024
Full time
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
Summary Join the Riverlands Bollin Project Team as our Area Ranger where you'll play a key role in the Riverlands work over the next two years. The project focusses on watercourse restoration, pond creation, and woodland, grassland and peatland improvement. We have recently been successful with securing external funding, and we now need someone to help deliver this work. Hours: 37.5 hours per week Salary: £26832 Contract: Fixed until April 2026 Interviews: 22nd May If you have any questions about this role please contact: .uk What it's like to work here This role will be delivering work along the river Bollin catchment and working across teams based in Dunham Massey, Quarry Bank, Alderley Edge and Lyme Park as well as with external consultants, partners and stakeholders. Given the wide-ranging habitats at these locations means that no two days will be the same; some days you will be on a moorland, in a woodland or by a pond. There are also opportunities to work from home and from our regional offices to ensure the right balance is struck for both you and the project. The role will report to the Riverlands Bollin Project Manager and work closely with a range of specialists and property-based Rangers across the region as well as our external project partners; the Mersey Rivers Trust. The role is being advertised at full-time for the duration of the project. More about the programme Our main funder is the Governments Species Survival fund. It is a 2-year, multi-catchment programme of work aiming to restore a functioning network of biodiverse and climate resilient freshwater habitats. The fund was developed by Defra and its Arm's-Length Bodies. It is being delivered by The National Lottery Heritage Fund in partnership with Natural England and the Environment Agency. Freshwater Renaissance is also supported by players of People's Postcode Lottery. The programme of work will be delivered across multiple river catchments at five National Trust places: Cumbria, the Bollin catchment, the Bure catchment, Holnicote and North Devon. What you'll be doing The Riverlands Bollin Project's aims to, restore freshwater habitats including: • Moorlands • Rivers and streams • Ponds and wetlands All this will boost biodiversity and increase resilience in the landscape as a response to the threat of climate change. We want to deliver this work through a range of different delivery mechanisms and therefore, this role will be responsible for planning work with contractors, ranger teams and volunteers as required. You will be expected to build relationships with key stakeholders including our farm tenants in order for us to successfully implement our planed work over the next two years. We want to bring our audience with us on this exciting journey and you will be supporting our outdoor engagement programme, with the support from the wider Project Team The Riverlands Bollin Project will be spending over c.£800,000 over the next 2 years to protect and enhance our sites that sit in and around the Bollin catchment. This is a wonderful opportunity to work in a multi-disciplinary environment with a hard-working team who have a passion for nature, conservation and the environment. Who we're looking for The post holder will have: Knowledge of ecology and/ or practical nature conservation with some technical expertise in habitat surveying and mapping (e.g. UKhabs) as well as field identification. Practical outdoor management skills in habitat creation and competence with basic machinery/equipment. Experience of GIS mapping software including the production of simple maps and polygons. Knowledge of Health & Safety legislation (CDM) and an ability to work safely, leading on compliance including writing risk assessments as well as safety and environmental procedures Experience of delivering stakeholder engagement plans and the ability to form strong relationships with both internal and external stakeholders including contractors, tenants, property teams and subject specialists (e.g. ecologists, curators, water specialists, archaeologists etc) Familiarity with one or more GIS platforms (e.g. ARC or QGIS). Experience of working with projects; working to fixed budgets, scopes, timescales and funding requirements. Sound written and verbal skills and ability to read and distil reports and management plans. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
May 05, 2024
Full time
Summary Join the Riverlands Bollin Project Team as our Area Ranger where you'll play a key role in the Riverlands work over the next two years. The project focusses on watercourse restoration, pond creation, and woodland, grassland and peatland improvement. We have recently been successful with securing external funding, and we now need someone to help deliver this work. Hours: 37.5 hours per week Salary: £26832 Contract: Fixed until April 2026 Interviews: 22nd May If you have any questions about this role please contact: .uk What it's like to work here This role will be delivering work along the river Bollin catchment and working across teams based in Dunham Massey, Quarry Bank, Alderley Edge and Lyme Park as well as with external consultants, partners and stakeholders. Given the wide-ranging habitats at these locations means that no two days will be the same; some days you will be on a moorland, in a woodland or by a pond. There are also opportunities to work from home and from our regional offices to ensure the right balance is struck for both you and the project. The role will report to the Riverlands Bollin Project Manager and work closely with a range of specialists and property-based Rangers across the region as well as our external project partners; the Mersey Rivers Trust. The role is being advertised at full-time for the duration of the project. More about the programme Our main funder is the Governments Species Survival fund. It is a 2-year, multi-catchment programme of work aiming to restore a functioning network of biodiverse and climate resilient freshwater habitats. The fund was developed by Defra and its Arm's-Length Bodies. It is being delivered by The National Lottery Heritage Fund in partnership with Natural England and the Environment Agency. Freshwater Renaissance is also supported by players of People's Postcode Lottery. The programme of work will be delivered across multiple river catchments at five National Trust places: Cumbria, the Bollin catchment, the Bure catchment, Holnicote and North Devon. What you'll be doing The Riverlands Bollin Project's aims to, restore freshwater habitats including: • Moorlands • Rivers and streams • Ponds and wetlands All this will boost biodiversity and increase resilience in the landscape as a response to the threat of climate change. We want to deliver this work through a range of different delivery mechanisms and therefore, this role will be responsible for planning work with contractors, ranger teams and volunteers as required. You will be expected to build relationships with key stakeholders including our farm tenants in order for us to successfully implement our planed work over the next two years. We want to bring our audience with us on this exciting journey and you will be supporting our outdoor engagement programme, with the support from the wider Project Team The Riverlands Bollin Project will be spending over c.£800,000 over the next 2 years to protect and enhance our sites that sit in and around the Bollin catchment. This is a wonderful opportunity to work in a multi-disciplinary environment with a hard-working team who have a passion for nature, conservation and the environment. Who we're looking for The post holder will have: Knowledge of ecology and/ or practical nature conservation with some technical expertise in habitat surveying and mapping (e.g. UKhabs) as well as field identification. Practical outdoor management skills in habitat creation and competence with basic machinery/equipment. Experience of GIS mapping software including the production of simple maps and polygons. Knowledge of Health & Safety legislation (CDM) and an ability to work safely, leading on compliance including writing risk assessments as well as safety and environmental procedures Experience of delivering stakeholder engagement plans and the ability to form strong relationships with both internal and external stakeholders including contractors, tenants, property teams and subject specialists (e.g. ecologists, curators, water specialists, archaeologists etc) Familiarity with one or more GIS platforms (e.g. ARC or QGIS). Experience of working with projects; working to fixed budgets, scopes, timescales and funding requirements. Sound written and verbal skills and ability to read and distil reports and management plans. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
About The Role Field Sales Account Manager phs Hygiene Aberdeen & surrounding areas. What kind of person are you? The right person will be ideally a field-based Salesperson who has experience in developing a sales strategy to protect, grow and acquire business from existing and new customers across multiple industries. This is a fast paced, targeted role so you must work effectively and efficiently in this type of environment. You will have a New Business target (existing and new customers) to hit every period so your drive to achieve this should be unwavering. You will also be required to manage customers' accounts to ensure that we deliver a best in class service. You will have an outgoing personality and be self-motivated, with the ability to bring positive energy and focus to your team and colleagues across the business. Open to change, you will bring your ideas and work with the Regional Sales Manager and the team improve the way things are done. What you'll be doing as a Field Sales Account manager: Grow and protect existing customer accounts between an annual spend of £1,500 and £20,000 Acquire New Customers across your regional territory Develop a strategic plan to Protect, Grow and Acquire business in a defined territory Accurately forecast and deliver against New Business and Retention targets Represent phs with brand new customers at the appropriate level Focus on the effectiveness, efficiency and quality of sales activity not just the quantity Use the CRM system to effectively record, manage and develop opportunities What you'll have: You will have a valid UK driving licence A security check or be willing to get one Has high energy and pace Thrives in a high-pressure sales environment Is resilient and tenacious in their approach to winning new business High professional and personal standards Can be decisive and resilient Someone who can challenge, respectfully, constructively and effectively What you can expect at PHS: To be a key, important, player in an exciting time for our business To work with a great team including a supportive senior management team Freedom to operate and as much support as you need You will receive a full, thorough induction and Sales Process training and ongoing development Commission on your sales and a quarterly bonus based on your performance against your targets Your own company car, laptop and phone You can start work from home, but you can get the buzz of working in an office when you work from an operations centre You will use the world's leading Customer Relationship Manager (CRM) system to help manage your prospect and pipeline data Ongoing support in the field In return for your commitment and expertise, you will get: Base salary of £28,325.00 OTE £52,500.00 Uncapped commission Company car or car allowance Phone, laptop, and kit to work effectively from home and on the road Pension scheme 23 days holiday allowance plus bank holidays Reward Gateway Discount Card - savings from over 800 retailers Buy and sell holiday scheme Enhanced maternity and family friendly leave Full induction training and great opportunities for professional development Accredited ILM training both in house and external Who we are? phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner-occupied shops. phs Group provides vital workplace services to organisations which improve the well-being of employees and customer. It makes over 3.6 million visits each year, whether it's disposing of sanitary waste and nappies, installing hand dryers, soap dispensers, consumables and air purifiers or supplying floor mats to prevent slips, trips and falls. You'll also find phs working within the healthcare industry disposing of clinical, pharmaceutical and dental waste. phs services also include the provision of indoor and outdoor plants, electrical and gas compliance testing services, industrial workwear, and waste compactor and crate rental. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.
May 05, 2024
Full time
About The Role Field Sales Account Manager phs Hygiene Aberdeen & surrounding areas. What kind of person are you? The right person will be ideally a field-based Salesperson who has experience in developing a sales strategy to protect, grow and acquire business from existing and new customers across multiple industries. This is a fast paced, targeted role so you must work effectively and efficiently in this type of environment. You will have a New Business target (existing and new customers) to hit every period so your drive to achieve this should be unwavering. You will also be required to manage customers' accounts to ensure that we deliver a best in class service. You will have an outgoing personality and be self-motivated, with the ability to bring positive energy and focus to your team and colleagues across the business. Open to change, you will bring your ideas and work with the Regional Sales Manager and the team improve the way things are done. What you'll be doing as a Field Sales Account manager: Grow and protect existing customer accounts between an annual spend of £1,500 and £20,000 Acquire New Customers across your regional territory Develop a strategic plan to Protect, Grow and Acquire business in a defined territory Accurately forecast and deliver against New Business and Retention targets Represent phs with brand new customers at the appropriate level Focus on the effectiveness, efficiency and quality of sales activity not just the quantity Use the CRM system to effectively record, manage and develop opportunities What you'll have: You will have a valid UK driving licence A security check or be willing to get one Has high energy and pace Thrives in a high-pressure sales environment Is resilient and tenacious in their approach to winning new business High professional and personal standards Can be decisive and resilient Someone who can challenge, respectfully, constructively and effectively What you can expect at PHS: To be a key, important, player in an exciting time for our business To work with a great team including a supportive senior management team Freedom to operate and as much support as you need You will receive a full, thorough induction and Sales Process training and ongoing development Commission on your sales and a quarterly bonus based on your performance against your targets Your own company car, laptop and phone You can start work from home, but you can get the buzz of working in an office when you work from an operations centre You will use the world's leading Customer Relationship Manager (CRM) system to help manage your prospect and pipeline data Ongoing support in the field In return for your commitment and expertise, you will get: Base salary of £28,325.00 OTE £52,500.00 Uncapped commission Company car or car allowance Phone, laptop, and kit to work effectively from home and on the road Pension scheme 23 days holiday allowance plus bank holidays Reward Gateway Discount Card - savings from over 800 retailers Buy and sell holiday scheme Enhanced maternity and family friendly leave Full induction training and great opportunities for professional development Accredited ILM training both in house and external Who we are? phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner-occupied shops. phs Group provides vital workplace services to organisations which improve the well-being of employees and customer. It makes over 3.6 million visits each year, whether it's disposing of sanitary waste and nappies, installing hand dryers, soap dispensers, consumables and air purifiers or supplying floor mats to prevent slips, trips and falls. You'll also find phs working within the healthcare industry disposing of clinical, pharmaceutical and dental waste. phs services also include the provision of indoor and outdoor plants, electrical and gas compliance testing services, industrial workwear, and waste compactor and crate rental. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.
Reconomy is an innovative, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world by conserving finite resources. Enabling businesses around the world to improve their ESG outcomes, Reconomy delivers services through three main loops; _Recycle_, _Comply_ and _Re-use_. Our activities are underpinned by five core values; Respect, Integrity, Agility, Responsibility and Excellence, the fundamentals of who we are and what we believe is right. We aim to recruit, retain, and develop the best possible talent because it's our people that make us the business we are today. Working within the _Recycle_ Loop and reporting to Data and Reporting Manager for C,H&I, the Customer-Facing Technology Coordinator will play a vital role in supporting and mobilising customers on our bespoke technology offerings, ensuring their experience is seamless. You will be the primary point of contact for customer and internal staff queries and issues relating to the division's customer-facing tech products. Your responsibilities will include supporting customers in resolving operational and technical issues, mobilising them on new technology, and working closely with technical support and development teams. Your tech-savvy approach, proactive communication, and understanding of industry-specific quirks will be instrumental in ensuring a positive customer experience. Accountabilities and Responsibilities Customer Support : Provide excellent customer support for users of our bespoke technology offerings (Portal, Smartwaste integration and mobile app; Tipping, Sitebuddy and Site Appraiser), including triage, and troubleshooting operational and technical issues. Act as a liaison between customers and the technical support team, ensuring timely resolution of issues. Technology Mobilisation : Lead the mobilization of customers on new technology offerings, including user set-up, and configuration. For our data integration offering (Smartwaste) there will be configuration data manipulation, mapping, and loading. You will conduct training sessions and provide documentation to ensure customers can effectively utilise new technologies. Issue Resolution and Collaboration : Work closely with technical support and development teams to understand progress, estimated time of fixes, and the root causes of issues. Articulate technical details to customers in a clear and understandable manner. Proactive Communication : Proactively communicate with customers to address potential issues before they arise and keep them informed about updates, enhancements, and new features. Customer Confidence Building : Build and maintain strong relationships with customers, instilling confidence in our technology offerings and services. Act as a trusted advisor, understanding customer needs and providing tailored solutions. Ticket Stats Tracking : Track high-level ticket statistics to identify themes and trends in customer-reported issues. Provide insights to internal teams for continuous improvement and proactive issue resolution. Documentation : Create and maintain documentation related to customer support processes, issue resolutions, and technology mobilisation procedures. Industry Knowledge : Leverage knowledge of the outsourced waste management industry to understand and address industry-specific quirks that may contribute to customer issues. Experience Customer Service : Proven experience in customer-facing roles, preferably in a technology support or coordination capacity. Tech-Savvy : with a passion for technology and a 'bit of a geek at heart.' Familiarity with mobile applications, integrations, and basic troubleshooting. Ticketing/Case Management : Familiarity with ticket tracking and basic data analysis. Industry Experience : Knowledge of B2B outsourced services is highly beneficial. Skills Key skills that would make you an ideal candidate for this role include: Troubleshooting : Strong problem-solving skills and the ability to articulate technical details to non-technical users. Methodical and Analytical : Customers may experience technical issues which may relate to non-technical causes (e.g. account on stop). You will need to be highly methodical and analytical in your approach to establishing and capturing the facts. Some issues you will be able to resolve other may need to be escalated to the IT helpdesk and/or engineering team, therefore you will need to conduct detailed triage steps to ensure you have everything you need to progress to resolution. Communication : The customer may be in a time-sensitive situation when encountering issues. You will need to manage expectations and possess excellent communication to keep them appraised of progress and next steps. Proactive and outgoing : As above some issues will be time-sensitive, you will have the ability to build rapport and instil confidence in customers. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free parking On-site parking Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Work Location: In person
May 05, 2024
Full time
Reconomy is an innovative, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world by conserving finite resources. Enabling businesses around the world to improve their ESG outcomes, Reconomy delivers services through three main loops; _Recycle_, _Comply_ and _Re-use_. Our activities are underpinned by five core values; Respect, Integrity, Agility, Responsibility and Excellence, the fundamentals of who we are and what we believe is right. We aim to recruit, retain, and develop the best possible talent because it's our people that make us the business we are today. Working within the _Recycle_ Loop and reporting to Data and Reporting Manager for C,H&I, the Customer-Facing Technology Coordinator will play a vital role in supporting and mobilising customers on our bespoke technology offerings, ensuring their experience is seamless. You will be the primary point of contact for customer and internal staff queries and issues relating to the division's customer-facing tech products. Your responsibilities will include supporting customers in resolving operational and technical issues, mobilising them on new technology, and working closely with technical support and development teams. Your tech-savvy approach, proactive communication, and understanding of industry-specific quirks will be instrumental in ensuring a positive customer experience. Accountabilities and Responsibilities Customer Support : Provide excellent customer support for users of our bespoke technology offerings (Portal, Smartwaste integration and mobile app; Tipping, Sitebuddy and Site Appraiser), including triage, and troubleshooting operational and technical issues. Act as a liaison between customers and the technical support team, ensuring timely resolution of issues. Technology Mobilisation : Lead the mobilization of customers on new technology offerings, including user set-up, and configuration. For our data integration offering (Smartwaste) there will be configuration data manipulation, mapping, and loading. You will conduct training sessions and provide documentation to ensure customers can effectively utilise new technologies. Issue Resolution and Collaboration : Work closely with technical support and development teams to understand progress, estimated time of fixes, and the root causes of issues. Articulate technical details to customers in a clear and understandable manner. Proactive Communication : Proactively communicate with customers to address potential issues before they arise and keep them informed about updates, enhancements, and new features. Customer Confidence Building : Build and maintain strong relationships with customers, instilling confidence in our technology offerings and services. Act as a trusted advisor, understanding customer needs and providing tailored solutions. Ticket Stats Tracking : Track high-level ticket statistics to identify themes and trends in customer-reported issues. Provide insights to internal teams for continuous improvement and proactive issue resolution. Documentation : Create and maintain documentation related to customer support processes, issue resolutions, and technology mobilisation procedures. Industry Knowledge : Leverage knowledge of the outsourced waste management industry to understand and address industry-specific quirks that may contribute to customer issues. Experience Customer Service : Proven experience in customer-facing roles, preferably in a technology support or coordination capacity. Tech-Savvy : with a passion for technology and a 'bit of a geek at heart.' Familiarity with mobile applications, integrations, and basic troubleshooting. Ticketing/Case Management : Familiarity with ticket tracking and basic data analysis. Industry Experience : Knowledge of B2B outsourced services is highly beneficial. Skills Key skills that would make you an ideal candidate for this role include: Troubleshooting : Strong problem-solving skills and the ability to articulate technical details to non-technical users. Methodical and Analytical : Customers may experience technical issues which may relate to non-technical causes (e.g. account on stop). You will need to be highly methodical and analytical in your approach to establishing and capturing the facts. Some issues you will be able to resolve other may need to be escalated to the IT helpdesk and/or engineering team, therefore you will need to conduct detailed triage steps to ensure you have everything you need to progress to resolution. Communication : The customer may be in a time-sensitive situation when encountering issues. You will need to manage expectations and possess excellent communication to keep them appraised of progress and next steps. Proactive and outgoing : As above some issues will be time-sensitive, you will have the ability to build rapport and instil confidence in customers. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free parking On-site parking Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Work Location: In person
You have responsibility for the daily management of the Residence under the direction of the Operations Manager and via the Company's monitoring procedures. You will be responsible for ensuring a high standard of customer service and administration is provided at all times in order to maintain operational standards and to maximise revenue generation.A main focus of the role is ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures. Financial management is a main focus of the role with responsibility, in conjunction with the Operations Manager, for the daily management of budgets and cost control.The close working relationship with the Operations Manager and the local team is critical to the success of this role and the Residence. It is essential that you have the ability to work on your own as well as part a team and can communicate effectively at all levels.The role is a hands-on position which will require you to be able to balance the serious aspects of the role while providing a social and fun atmosphere to create a community where students want to live and work Business Development Actively support the Operations Manager in leading the business and revenue generating opportunities by working with the Operations Manager, as required, to:o complete sales viewings;o manage the student renewal and expansion process; ando instigate and/or wholly participate in promotional & marketing activities. Customer Care Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers' expectations and service levels, and in line with the National Code of Standards and company own procedures. Engaging with residents to help provide a 'home-from-home' experience. Be fully conversant with the residences' Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise. Daily Management Daily management of the residence to the high standards by interpreting and implementing policies and procedures. Ensure daily night services log has been checked and any appropriate action required has been taken or escalated to the Operations Manager. Maintaining Management Standards Assist with the operation of the residence and deputise in the Operations Manager's absence. Implementation of (and ensuring the residence's adherence to) the Company's systems and processes for monitoring standards and audits within the residence. Financial Management Effective and accurate credit control to ensure no outstanding debt on client accounts, taking remedial actions to collect outstanding debt in line with policies and procedures. Use of StuRents, to input financial information and to extract important financial information. Ensure billing is completed in line with company procedures. Maintain full and up-to-date knowledge of the Company's cash-handling procedures and ensure all relevant staff are competent in the appropriate handling of cash within the residence. Transaction management through full and correct receipting and use of all financial and booking systems. Health & Safety Follow policies and procedures dictated by current H&S legislation. Along with the Operations Manager ensure that health and safety checks are completed including fire alarm testing, emergency light testing, monthly checks, emergency equipment and emergency evacuation practices. Maintenance, Cleaning & Visual Standards Ensure reactive maintenance work is carried out promptly and in line with the national Code of Standards. Planned maintenance is carried out in line with residence requirements . Liaise with maintenance technician and contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Ensure all legislative requirements for cleaning and maintenance are met through implementation of company policies and operating practices. Ensure that a high visual standard is maintained to ensure brand compliance and a high standard of presentation is maintained throughout the residence. Reporting, Audits and Compliance Assist Operations Manager with month-end reports in line with company procedures. Keep OM fully updated with pertinent issues, requesting involvement where necessary/appropriate. Ensure compliance in all areas by keeping up to date records in line with company policy. Liaise with maintenance contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Team Management and Training Assist the OM with the management of the housekeeping and maintenance team in all aspects from recruitment, performance management, communication, employee relations and off-boarding within the guidelines defined by HR policy in line with employment legislation. Manage holiday and lieu requests for housekeeping and maintenance team, ensuring adequate cover for the residence at all times and ensure Breathe HR is updated on a regular basis. Manage leave to ensure that minimal amounts (if any) require to be carried forward to the following calendar year. Assist the OM with the management of poor performance and absence management in line with company procedures and guidelines. Ensure mandatory training is undertaken by housekeeping and maintenance team, ensuring that these team members have the appropriate skills in order to effectively carry out their job role. Provide and recommend training and development as part of the performance appraisal system.
May 05, 2024
Full time
You have responsibility for the daily management of the Residence under the direction of the Operations Manager and via the Company's monitoring procedures. You will be responsible for ensuring a high standard of customer service and administration is provided at all times in order to maintain operational standards and to maximise revenue generation.A main focus of the role is ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures. Financial management is a main focus of the role with responsibility, in conjunction with the Operations Manager, for the daily management of budgets and cost control.The close working relationship with the Operations Manager and the local team is critical to the success of this role and the Residence. It is essential that you have the ability to work on your own as well as part a team and can communicate effectively at all levels.The role is a hands-on position which will require you to be able to balance the serious aspects of the role while providing a social and fun atmosphere to create a community where students want to live and work Business Development Actively support the Operations Manager in leading the business and revenue generating opportunities by working with the Operations Manager, as required, to:o complete sales viewings;o manage the student renewal and expansion process; ando instigate and/or wholly participate in promotional & marketing activities. Customer Care Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers' expectations and service levels, and in line with the National Code of Standards and company own procedures. Engaging with residents to help provide a 'home-from-home' experience. Be fully conversant with the residences' Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise. Daily Management Daily management of the residence to the high standards by interpreting and implementing policies and procedures. Ensure daily night services log has been checked and any appropriate action required has been taken or escalated to the Operations Manager. Maintaining Management Standards Assist with the operation of the residence and deputise in the Operations Manager's absence. Implementation of (and ensuring the residence's adherence to) the Company's systems and processes for monitoring standards and audits within the residence. Financial Management Effective and accurate credit control to ensure no outstanding debt on client accounts, taking remedial actions to collect outstanding debt in line with policies and procedures. Use of StuRents, to input financial information and to extract important financial information. Ensure billing is completed in line with company procedures. Maintain full and up-to-date knowledge of the Company's cash-handling procedures and ensure all relevant staff are competent in the appropriate handling of cash within the residence. Transaction management through full and correct receipting and use of all financial and booking systems. Health & Safety Follow policies and procedures dictated by current H&S legislation. Along with the Operations Manager ensure that health and safety checks are completed including fire alarm testing, emergency light testing, monthly checks, emergency equipment and emergency evacuation practices. Maintenance, Cleaning & Visual Standards Ensure reactive maintenance work is carried out promptly and in line with the national Code of Standards. Planned maintenance is carried out in line with residence requirements . Liaise with maintenance technician and contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Ensure all legislative requirements for cleaning and maintenance are met through implementation of company policies and operating practices. Ensure that a high visual standard is maintained to ensure brand compliance and a high standard of presentation is maintained throughout the residence. Reporting, Audits and Compliance Assist Operations Manager with month-end reports in line with company procedures. Keep OM fully updated with pertinent issues, requesting involvement where necessary/appropriate. Ensure compliance in all areas by keeping up to date records in line with company policy. Liaise with maintenance contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Team Management and Training Assist the OM with the management of the housekeeping and maintenance team in all aspects from recruitment, performance management, communication, employee relations and off-boarding within the guidelines defined by HR policy in line with employment legislation. Manage holiday and lieu requests for housekeeping and maintenance team, ensuring adequate cover for the residence at all times and ensure Breathe HR is updated on a regular basis. Manage leave to ensure that minimal amounts (if any) require to be carried forward to the following calendar year. Assist the OM with the management of poor performance and absence management in line with company procedures and guidelines. Ensure mandatory training is undertaken by housekeeping and maintenance team, ensuring that these team members have the appropriate skills in order to effectively carry out their job role. Provide and recommend training and development as part of the performance appraisal system.
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role The Legal team sits at the heart of Revolut as one of the most important areas of our business. This focused bunch supports all other Revolut teams, helping us achieve our goals each and every day Are you a problem solver? This one's for you! We're looking for a Commercial Legal Counsel to help negotiate a wide range of commercial agreements. You'll help shape the strategy and approach to commercial negotiations to deliver the best outcome for Revolut. Our Commercial lawyers dig deep to understand both the technical requirements and commercial drivers behind the deal. We're not back-seat passengers - we help drive commercial deals through to completion. We're solutions-focused and we support all our Product and Services teams to Get it Done. You'll be part of a talented, ambitious, and social Legal team. Excited to join? We can't wait to have you on board. What you'll be doing Drafting, reviewing, and negotiating a variety of commercial contracts Providing time-sensitive legal, commercial, operational, and regulatory advice to internal stakeholders on all aspects of a commercial deal Serving as lead counsel and project manager on strategic deals and projects Resolving issues that arise in existing commercial relationships Developing and implementing efficient and streamlined contract negotiation and vendor management processes Developing and maintaining standard form agreements and building processes to reduce the legal support required for these agreements What you'll need 3-5 years of PQE Excellent academic credentials To excel at leadership while also undertaking executional work, handling significant and complex legal matters with short turnaround times Exceptional stakeholder management, project management, and communication skills Nice to have Experience working in-house Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application. No ping pong tables or bean bag chairs, just benefits you actually want Get what you need to succeed Financial benefits that show we value your work Medical insurance for you and your close ones Flexibility to work from home, the office or abroad A free Revolut Metal subscription loaded with perks Exciting events year-round so you can get to know your team Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall. Deliver WOW We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs. Dream Team We select, coach, and retain the top talent only and give them all the support to achieve greatness Never Settle Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people. Think Deeper Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
May 05, 2024
Full time
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role The Legal team sits at the heart of Revolut as one of the most important areas of our business. This focused bunch supports all other Revolut teams, helping us achieve our goals each and every day Are you a problem solver? This one's for you! We're looking for a Commercial Legal Counsel to help negotiate a wide range of commercial agreements. You'll help shape the strategy and approach to commercial negotiations to deliver the best outcome for Revolut. Our Commercial lawyers dig deep to understand both the technical requirements and commercial drivers behind the deal. We're not back-seat passengers - we help drive commercial deals through to completion. We're solutions-focused and we support all our Product and Services teams to Get it Done. You'll be part of a talented, ambitious, and social Legal team. Excited to join? We can't wait to have you on board. What you'll be doing Drafting, reviewing, and negotiating a variety of commercial contracts Providing time-sensitive legal, commercial, operational, and regulatory advice to internal stakeholders on all aspects of a commercial deal Serving as lead counsel and project manager on strategic deals and projects Resolving issues that arise in existing commercial relationships Developing and implementing efficient and streamlined contract negotiation and vendor management processes Developing and maintaining standard form agreements and building processes to reduce the legal support required for these agreements What you'll need 3-5 years of PQE Excellent academic credentials To excel at leadership while also undertaking executional work, handling significant and complex legal matters with short turnaround times Exceptional stakeholder management, project management, and communication skills Nice to have Experience working in-house Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application. No ping pong tables or bean bag chairs, just benefits you actually want Get what you need to succeed Financial benefits that show we value your work Medical insurance for you and your close ones Flexibility to work from home, the office or abroad A free Revolut Metal subscription loaded with perks Exciting events year-round so you can get to know your team Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall. Deliver WOW We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs. Dream Team We select, coach, and retain the top talent only and give them all the support to achieve greatness Never Settle Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people. Think Deeper Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
Job Title: Retail Team Member/Assistant Manager Department: Retail Reporting to: Shop Manager/Regional Manager Location: Ardboe Co. Tyrone Your Role: A Retail Team Member with BoyleSports is the first point of contact for our customers in-store. The day-to-day role would be to assist the Shop Manager and team with the running of the branch. You will prepare the shop for the day ahead, hanging papers and stocking coupons, slips and pens, you will ensure high standards are maintained throughout the day all the while taking and paying out bets and delivering excellent customer service. You will be given the tools to expand your knowledge base on all things sports and betting-related. You will need to be a people person with enthusiasm and drive to progress to the Manager level and beyond . Key Responsibilities: Assist the Manager with the day-to-day running of the business Accept bets as per procedure and in a timely manner. Accurately process bets through the EPOS System. Ensure that all procedures are followed. Cash management. Keep shop standards to a high quality. Adhere to Social Responsibility duties. Requirements: Must be over the age of 18. A drive for creating customer relationships. A strong eye for detail. Be adaptable and have the ability to react quickly. Be flexible as our business operates 7 days a week. Strong communication skills. Training & Development In BoyleSports we take pride in our staff, and we want to help encourage their professional development. Within the company, we offer two routes to progression. The traditional route is to progress on to Trainee Assistant Manager and begin your journey towards management. Training is delivered on the job with the support of our training and development team. We also recognize that our Retail Team Members become product experts and the experience and knowledge gained in our retail branches is invaluable across our business. Many of our Retail colleagues have progressed on to roles within our Trading, Marketing, HR, IT Departments and more, in our Dundalk HQ or our Gibraltar and Manila offices. Staff Benefits Flexible work patterns. Ideal for those looking for either part-time or full-time employment. Work with us and we will work with you. Life Assurance Scheme Pension contribution is matched to 4% Bike-to-work scheme Staff competitions Savings scheme Staff bonuses and incentives Employee Assistance Program Refer a Friend Scheme Wedding and Baby Gifts Many opportunities for career progression BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons. IND1 Job Type: Full-time Application question(s): Are you over the age of 18? Are you able to work evenings and weekends? Have you worked in the betting industry before? if so, which company? Are you looking for a Full-time or a Part-time Position? Work Location: In person
May 05, 2024
Full time
Job Title: Retail Team Member/Assistant Manager Department: Retail Reporting to: Shop Manager/Regional Manager Location: Ardboe Co. Tyrone Your Role: A Retail Team Member with BoyleSports is the first point of contact for our customers in-store. The day-to-day role would be to assist the Shop Manager and team with the running of the branch. You will prepare the shop for the day ahead, hanging papers and stocking coupons, slips and pens, you will ensure high standards are maintained throughout the day all the while taking and paying out bets and delivering excellent customer service. You will be given the tools to expand your knowledge base on all things sports and betting-related. You will need to be a people person with enthusiasm and drive to progress to the Manager level and beyond . Key Responsibilities: Assist the Manager with the day-to-day running of the business Accept bets as per procedure and in a timely manner. Accurately process bets through the EPOS System. Ensure that all procedures are followed. Cash management. Keep shop standards to a high quality. Adhere to Social Responsibility duties. Requirements: Must be over the age of 18. A drive for creating customer relationships. A strong eye for detail. Be adaptable and have the ability to react quickly. Be flexible as our business operates 7 days a week. Strong communication skills. Training & Development In BoyleSports we take pride in our staff, and we want to help encourage their professional development. Within the company, we offer two routes to progression. The traditional route is to progress on to Trainee Assistant Manager and begin your journey towards management. Training is delivered on the job with the support of our training and development team. We also recognize that our Retail Team Members become product experts and the experience and knowledge gained in our retail branches is invaluable across our business. Many of our Retail colleagues have progressed on to roles within our Trading, Marketing, HR, IT Departments and more, in our Dundalk HQ or our Gibraltar and Manila offices. Staff Benefits Flexible work patterns. Ideal for those looking for either part-time or full-time employment. Work with us and we will work with you. Life Assurance Scheme Pension contribution is matched to 4% Bike-to-work scheme Staff competitions Savings scheme Staff bonuses and incentives Employee Assistance Program Refer a Friend Scheme Wedding and Baby Gifts Many opportunities for career progression BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons. IND1 Job Type: Full-time Application question(s): Are you over the age of 18? Are you able to work evenings and weekends? Have you worked in the betting industry before? if so, which company? Are you looking for a Full-time or a Part-time Position? Work Location: In person
Job Title: Retail Team Member/Assistant Manager Department: Retail Reporting to: Shop Manager/Regional Manager Location: Dromore Co. Down Your Role: A Retail Team Member with BoyleSports is the first point of contact for our customers in-store. The day-to-day role would be to assist the Shop Manager and team with the running of the branch. You will prepare the shop for the day ahead, hanging papers and stocking coupons, slips and pens, you will ensure high standards are maintained throughout the day all the while taking and paying out bets and delivering excellent customer service. You will be given the tools to expand your knowledge base on all things sports and betting-related. You will need to be a people person with enthusiasm and drive to progress to the Manager level and beyond . Key Responsibilities: Assist the Manager with the day-to-day running of the business Accept bets as per procedure and in a timely manner. Accurately process bets through the EPOS System. Ensure that all procedures are followed. Cash management. Keep shop standards to a high quality. Adhere to Social Responsibility duties. Requirements: Must be over the age of 18. A drive for creating customer relationships. A strong eye for detail. Be adaptable and have the ability to react quickly. Be flexible as our business operates 7 days a week. Strong communication skills. Training & Development In BoyleSports we take pride in our staff, and we want to help encourage their professional development. Within the company, we offer two routes to progression. The traditional route is to progress on to Trainee Assistant Manager and begin your journey towards management. Training is delivered on the job with the support of our training and development team. We also recognize that our Retail Team Members become product experts and the experience and knowledge gained in our retail branches is invaluable across our business. Many of our Retail colleagues have progressed on to roles within our Trading, Marketing, HR, IT Departments and more, in our Dundalk HQ or our Gibraltar and Manila offices. Staff Benefits Flexible work patterns. Ideal for those looking for either part-time or full-time employment. Work with us and we will work with you. Life Assurance Scheme Pension contribution is matched to 4% Bike-to-work scheme Staff competitions Savings scheme Staff bonuses and incentives Employee Assistance Program Refer a Friend Scheme Wedding and Baby Gifts Many opportunities for career progression BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons. IND1 Job Type: Part-time Application question(s): Are you over the age of 18? Are you able to work evenings and weekends? Have you worked in the betting industry before? if so, which company? Are you looking for a Full-time or a Part-time Position? Work Location: In person
May 05, 2024
Full time
Job Title: Retail Team Member/Assistant Manager Department: Retail Reporting to: Shop Manager/Regional Manager Location: Dromore Co. Down Your Role: A Retail Team Member with BoyleSports is the first point of contact for our customers in-store. The day-to-day role would be to assist the Shop Manager and team with the running of the branch. You will prepare the shop for the day ahead, hanging papers and stocking coupons, slips and pens, you will ensure high standards are maintained throughout the day all the while taking and paying out bets and delivering excellent customer service. You will be given the tools to expand your knowledge base on all things sports and betting-related. You will need to be a people person with enthusiasm and drive to progress to the Manager level and beyond . Key Responsibilities: Assist the Manager with the day-to-day running of the business Accept bets as per procedure and in a timely manner. Accurately process bets through the EPOS System. Ensure that all procedures are followed. Cash management. Keep shop standards to a high quality. Adhere to Social Responsibility duties. Requirements: Must be over the age of 18. A drive for creating customer relationships. A strong eye for detail. Be adaptable and have the ability to react quickly. Be flexible as our business operates 7 days a week. Strong communication skills. Training & Development In BoyleSports we take pride in our staff, and we want to help encourage their professional development. Within the company, we offer two routes to progression. The traditional route is to progress on to Trainee Assistant Manager and begin your journey towards management. Training is delivered on the job with the support of our training and development team. We also recognize that our Retail Team Members become product experts and the experience and knowledge gained in our retail branches is invaluable across our business. Many of our Retail colleagues have progressed on to roles within our Trading, Marketing, HR, IT Departments and more, in our Dundalk HQ or our Gibraltar and Manila offices. Staff Benefits Flexible work patterns. Ideal for those looking for either part-time or full-time employment. Work with us and we will work with you. Life Assurance Scheme Pension contribution is matched to 4% Bike-to-work scheme Staff competitions Savings scheme Staff bonuses and incentives Employee Assistance Program Refer a Friend Scheme Wedding and Baby Gifts Many opportunities for career progression BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons. IND1 Job Type: Part-time Application question(s): Are you over the age of 18? Are you able to work evenings and weekends? Have you worked in the betting industry before? if so, which company? Are you looking for a Full-time or a Part-time Position? Work Location: In person
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our greatest asset is our people, so our HR team focus on ensuring we are all reaching our potential. They use their specialist expertise to help us attract great talent, enable our employees to succeed and inspire a unified culture of development across our firm. By playing a role in the recruitment and management of our people, they help change lives and influence the future of BDO. Join a driven and passionate team where you can be yourself, while also helping your colleagues to achieve their ambitions. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The People Analytics Senior Manager role encompasses owning and driving the People Analytics strategy at BDO and management of the People Analytics team (3 Analysts). The role will include working closely with stakeholders both in HR and the wider business including the Central Data Office, Finance, IT, Leadership Team and Partnership Office to develop, prioritise and implement project plans to deliver the people analytics strategy. This is a role that will also draw on your technical experience in order to design best in class analytical solutions using a wide range of software and tools. While a number of People Analytics solutions are already in place, we are looking for someone who can review the current offerings and make bold steps in how we can change/adapt our approach to embed the importance of People Analytics and find new and better ways to ensure it is central to HR decision making. Achieving this will involve strong stakeholder management and ownership of data literacy upskilling across HR. A knowledge of Workday reporting (including Slides, Sheets, PRISM & Discovery Boards) is essential although a working knowledge or experience in other analytical tools (such as Excel & PowerBI) would also be advantageous. The role will involve managing and prioritising incoming ideas and requests; challenging and influencing thinking in order to achieve optimum outcomes. It will also draw on your own thought leadership and ideas and see you finding new and innovative ways of using people data to support firm and HR strategy. In this role you'll also: Continue and enhance the People Analytics Strategy Project manage key projects for the team, including scope management, resource planning and stakeholder management Bring the best external thinking and connect these developments and ideas to help support firm and HR strategy Provide value adding analysis and commentary derived from key metrics, to highlight what is happening with our people around the firm and to inform future people strategies. Motivate, manage and develop a team of 3 analysts, ensuring their work output finds the right balance between delivering against firm needs and contributing to individual career progression Ensure that data is kept securely in line with the Firm's Data Policy and inline with GDPR. At BDO, we use the full suite of Workday reporting tools; standard reporting and dashboards, slides, worksheets, discovery boards and PRISM. Having strong knowledge of the various tools and when best to use which, is key to this role. We use a wide range of reporting tools and techniques because at BDO, we are 'full suite' Workday users. As such, an appreciation of how Workday HCM operates would be helpful (for us this includes recruitment, learning, peakon, talent & performance and reward/comp). Understanding how security works across Workday is essential to ensure access to data and analytical solutions are appropriate for our people. Additionally, it would be a useful to have a knowledge of Workday integrations and Workday Finance as well experience with tools such as PowerBI. The People Analytics team do not just build and deploy reporting solutions. A pre-requisite for this role is the ability to interpret data, identify trends and draw meaningful conclusions (and coach others in how to do this). Keeping abreast of evolving people analytics theory and its practical application would be expected. You'll also be someone with: Strong stakeholder management skills Strategy and planning experience, with adaptability (knowledge of agile methodology helpful) The ability to communicate with authority and influence Creativity in design and solutioning Integrity and a good knowledge of GDPR & data security Coaching skills You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 05, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our greatest asset is our people, so our HR team focus on ensuring we are all reaching our potential. They use their specialist expertise to help us attract great talent, enable our employees to succeed and inspire a unified culture of development across our firm. By playing a role in the recruitment and management of our people, they help change lives and influence the future of BDO. Join a driven and passionate team where you can be yourself, while also helping your colleagues to achieve their ambitions. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The People Analytics Senior Manager role encompasses owning and driving the People Analytics strategy at BDO and management of the People Analytics team (3 Analysts). The role will include working closely with stakeholders both in HR and the wider business including the Central Data Office, Finance, IT, Leadership Team and Partnership Office to develop, prioritise and implement project plans to deliver the people analytics strategy. This is a role that will also draw on your technical experience in order to design best in class analytical solutions using a wide range of software and tools. While a number of People Analytics solutions are already in place, we are looking for someone who can review the current offerings and make bold steps in how we can change/adapt our approach to embed the importance of People Analytics and find new and better ways to ensure it is central to HR decision making. Achieving this will involve strong stakeholder management and ownership of data literacy upskilling across HR. A knowledge of Workday reporting (including Slides, Sheets, PRISM & Discovery Boards) is essential although a working knowledge or experience in other analytical tools (such as Excel & PowerBI) would also be advantageous. The role will involve managing and prioritising incoming ideas and requests; challenging and influencing thinking in order to achieve optimum outcomes. It will also draw on your own thought leadership and ideas and see you finding new and innovative ways of using people data to support firm and HR strategy. In this role you'll also: Continue and enhance the People Analytics Strategy Project manage key projects for the team, including scope management, resource planning and stakeholder management Bring the best external thinking and connect these developments and ideas to help support firm and HR strategy Provide value adding analysis and commentary derived from key metrics, to highlight what is happening with our people around the firm and to inform future people strategies. Motivate, manage and develop a team of 3 analysts, ensuring their work output finds the right balance between delivering against firm needs and contributing to individual career progression Ensure that data is kept securely in line with the Firm's Data Policy and inline with GDPR. At BDO, we use the full suite of Workday reporting tools; standard reporting and dashboards, slides, worksheets, discovery boards and PRISM. Having strong knowledge of the various tools and when best to use which, is key to this role. We use a wide range of reporting tools and techniques because at BDO, we are 'full suite' Workday users. As such, an appreciation of how Workday HCM operates would be helpful (for us this includes recruitment, learning, peakon, talent & performance and reward/comp). Understanding how security works across Workday is essential to ensure access to data and analytical solutions are appropriate for our people. Additionally, it would be a useful to have a knowledge of Workday integrations and Workday Finance as well experience with tools such as PowerBI. The People Analytics team do not just build and deploy reporting solutions. A pre-requisite for this role is the ability to interpret data, identify trends and draw meaningful conclusions (and coach others in how to do this). Keeping abreast of evolving people analytics theory and its practical application would be expected. You'll also be someone with: Strong stakeholder management skills Strategy and planning experience, with adaptability (knowledge of agile methodology helpful) The ability to communicate with authority and influence Creativity in design and solutioning Integrity and a good knowledge of GDPR & data security Coaching skills You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
We Are One At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self. Kurt Geiger first opened in Britain's fashion capital on Bond Street, London in 1963. Since the Sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility. We are Europe's leading luxury shoe and accessory retailer and we are looking for the next generation of talent to join our business. Responsibilities: Ensure customer service is of the highest standards at all times Be a role model for your team and Kurt Geiger with your own service standards Ensure all store and company sales targets, policies and procedures are met and maintained Actively liaise, communicate and develop good relations with your team and Senior Management Maintain a high performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development Rota your team effectively and ensure optimum cover during peak trading periods Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards Ensure your boutique maintains excellent visual presentation which is consistent with company guidelines Requirements Previous high turnover, fast paced store/concession management role Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred A customer service ambassador Proven ability to drive a large team Representative of our luxury/fashion forward brand in every way Benefits Competitive basic salary Generous bonus structure Enviable discounts If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression. INDNORTH
May 05, 2024
Full time
We Are One At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self. Kurt Geiger first opened in Britain's fashion capital on Bond Street, London in 1963. Since the Sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility. We are Europe's leading luxury shoe and accessory retailer and we are looking for the next generation of talent to join our business. Responsibilities: Ensure customer service is of the highest standards at all times Be a role model for your team and Kurt Geiger with your own service standards Ensure all store and company sales targets, policies and procedures are met and maintained Actively liaise, communicate and develop good relations with your team and Senior Management Maintain a high performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development Rota your team effectively and ensure optimum cover during peak trading periods Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards Ensure your boutique maintains excellent visual presentation which is consistent with company guidelines Requirements Previous high turnover, fast paced store/concession management role Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred A customer service ambassador Proven ability to drive a large team Representative of our luxury/fashion forward brand in every way Benefits Competitive basic salary Generous bonus structure Enviable discounts If you're successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression. INDNORTH
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
May 05, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Our team is seeking an experience Environmental Professional, who will lead environmental strategy, compliance and excellence and execution for AGL operations in Europe. The role is responsible for ensuring strategy and operational tactics are executed by providing technical support for existing operations and future expansion in an ambiguous, fast-paced environmental across multiple facilities and business units within Europe. This role will report to the Middle Mile Business Environmental Leader through the Global Environmental Assurance and Protection team. The Regional Environmental Manager will also be responsible for collaborating with operations leadership teams, site teams, facilities, and WHS teams to create and execute company environmental procedures and ensure compliance with all applicable National and Local regulations. The successful candidate will lead in rolling out environmental programs, assist with internal audit protocols, create hazardous waste compliance processes and support change initiatives across the European AGL network. By focusing on standards & procedures, risk assessments and compliance evaluations, this individual will lead continuous improvement initiatives to minimize environmental aspects and impacts and communicate and implement best practices across AGL business network in Europe. Key job responsibilities - Manage compliance with local and national environmental regulations, contractual obligations, and Amazon policy. - Support site launches and ensuring that site environmental regulatory assessments (SieRa) are undertaken prior to construction. - Develop regional strategic programs by integrating with operators, engineering, construction, and operations - drive an environmentally responsible culture within the organization. - Ensure work performed by contractors, consultants, and employees is completed in accordance with Amazon standards. - Develop environmental metrics to measure, monitor and forecast performance. - Conduct thorough and accurate environmental audits to drive continuous improvement. - Prioritize and manage multiple technically complex assignments concurrently. - Represent Amazon at appropriate levels with governmental agencies and throughout the company. - Build collaborative relationships with various stakeholders to ensure risks are identified early and managed appropriately. - Submit time critical reports to various governmental agencies. - Complete thorough and accurate environmental incident investigations and associated regulatory reports and develop appropriate corrective actions. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Knowledge of Microsoft Office products and applications at an advanced level - Experience in compliance, audit or risk management - Bachelor's degree or equivalent PREFERRED QUALIFICATIONS - Project Management Professional (PMP) or equivalent certification - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Master's degree or equivalent Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 05, 2024
Full time
Our team is seeking an experience Environmental Professional, who will lead environmental strategy, compliance and excellence and execution for AGL operations in Europe. The role is responsible for ensuring strategy and operational tactics are executed by providing technical support for existing operations and future expansion in an ambiguous, fast-paced environmental across multiple facilities and business units within Europe. This role will report to the Middle Mile Business Environmental Leader through the Global Environmental Assurance and Protection team. The Regional Environmental Manager will also be responsible for collaborating with operations leadership teams, site teams, facilities, and WHS teams to create and execute company environmental procedures and ensure compliance with all applicable National and Local regulations. The successful candidate will lead in rolling out environmental programs, assist with internal audit protocols, create hazardous waste compliance processes and support change initiatives across the European AGL network. By focusing on standards & procedures, risk assessments and compliance evaluations, this individual will lead continuous improvement initiatives to minimize environmental aspects and impacts and communicate and implement best practices across AGL business network in Europe. Key job responsibilities - Manage compliance with local and national environmental regulations, contractual obligations, and Amazon policy. - Support site launches and ensuring that site environmental regulatory assessments (SieRa) are undertaken prior to construction. - Develop regional strategic programs by integrating with operators, engineering, construction, and operations - drive an environmentally responsible culture within the organization. - Ensure work performed by contractors, consultants, and employees is completed in accordance with Amazon standards. - Develop environmental metrics to measure, monitor and forecast performance. - Conduct thorough and accurate environmental audits to drive continuous improvement. - Prioritize and manage multiple technically complex assignments concurrently. - Represent Amazon at appropriate levels with governmental agencies and throughout the company. - Build collaborative relationships with various stakeholders to ensure risks are identified early and managed appropriately. - Submit time critical reports to various governmental agencies. - Complete thorough and accurate environmental incident investigations and associated regulatory reports and develop appropriate corrective actions. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Knowledge of Microsoft Office products and applications at an advanced level - Experience in compliance, audit or risk management - Bachelor's degree or equivalent PREFERRED QUALIFICATIONS - Project Management Professional (PMP) or equivalent certification - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Master's degree or equivalent Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
WHAT YOU'LL DO Position Overview As the HR Operations Manager for LAB (London, Amsterdam, Brussels), you will play a pivotal role in working closely with other HR team members to deliver best-in-class HR Services. You are overseeing the operational side of the LAB HR department, ensuring that all HR processes are efficient, effective, and aligned with the organization's goals and objectives. This role plays a crucial part in managing HR systems, data and compliance. You will work with multiple teams across LAB and wider BCG, acting as a trusted thought partner. You will be people-focused, collaborative, professional and always looking to learn and innovate. You will drive innovation and change by leading multiple projects across LAB to further support the execution of our HR strategy. The exact parameters of the job will alter regularly, and, as a result, you will thrive on change. HR Operations, Reporting & Project Management: Manage & optimise HR workflows across LAB to support Business objectives Conduct comprehensive reviews of current HR processes to identify and implement improvements Work closely with other departments across the LAB Business Services Teams and HR teams from any of our alternative business models (ABM's) to support their operational needs, ensuring seamless integration and collaboration Transition of processes from LAB offices to our Human Resources Shared Services (HRSS) Act as an escalation point for all HR support questions or issues Manage the HR information system (Workday) and other HR technologies to ensure accurate data collection, storage, and reporting Analyze HR data to identify trends, issues, and opportunities for improvement within the organization Lead and contribute to local, regional and global HR projects, support the rollout of new global policies and initiatives Compliance and Vendor Management: Primary point of contact in managing annual risk reviews and (ad hoc) client audits. Ensure compliance with all control objectives, internal policies and external HR regulations Responsible for monthly HR/Payroll reconciliation and audits Oversee new joiner integration and ensure onboarding process is smooth and efficient for all new hires into the business Implementation of new vendors and managing existing relationships to ensure compliance, cost-effectiveness and quality of services Support with Occupational Health referrals and long-term sickness claims Performance Management and Coaching: Provide direction, feedback and coaching to HR Coordinator(s) and HRSS team members Manages responsibilities and workload YOU'RE GOOD AT Strong interpersonal skills to build relationships across the organization and work collaboratively with different departments Ability to develop and implement HR initiatives and programs that support the organizational strategy Strong analytical and problem-solving skills. Attention to detail and leveraging technology to improve HR Operations and reporting. Ability to manage risks in a legally compliant manner and display discretion when handling confidential/sensitive information Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree in HR, business or a related field or equivalent experience 5+ years of experience in HR operations, with a proven track record in managing an HR shared services model in a complex organization Demonstrated ability to drive HR process improvement and lead change in a fast-paced environment Experience in professional services is a plus Strong understanding of HR processes (incl. regulatory compliance), HR systems (Workday) and MSOffice YOU'LL WORK WITH BCG's HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees-from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.
May 05, 2024
Full time
WHAT YOU'LL DO Position Overview As the HR Operations Manager for LAB (London, Amsterdam, Brussels), you will play a pivotal role in working closely with other HR team members to deliver best-in-class HR Services. You are overseeing the operational side of the LAB HR department, ensuring that all HR processes are efficient, effective, and aligned with the organization's goals and objectives. This role plays a crucial part in managing HR systems, data and compliance. You will work with multiple teams across LAB and wider BCG, acting as a trusted thought partner. You will be people-focused, collaborative, professional and always looking to learn and innovate. You will drive innovation and change by leading multiple projects across LAB to further support the execution of our HR strategy. The exact parameters of the job will alter regularly, and, as a result, you will thrive on change. HR Operations, Reporting & Project Management: Manage & optimise HR workflows across LAB to support Business objectives Conduct comprehensive reviews of current HR processes to identify and implement improvements Work closely with other departments across the LAB Business Services Teams and HR teams from any of our alternative business models (ABM's) to support their operational needs, ensuring seamless integration and collaboration Transition of processes from LAB offices to our Human Resources Shared Services (HRSS) Act as an escalation point for all HR support questions or issues Manage the HR information system (Workday) and other HR technologies to ensure accurate data collection, storage, and reporting Analyze HR data to identify trends, issues, and opportunities for improvement within the organization Lead and contribute to local, regional and global HR projects, support the rollout of new global policies and initiatives Compliance and Vendor Management: Primary point of contact in managing annual risk reviews and (ad hoc) client audits. Ensure compliance with all control objectives, internal policies and external HR regulations Responsible for monthly HR/Payroll reconciliation and audits Oversee new joiner integration and ensure onboarding process is smooth and efficient for all new hires into the business Implementation of new vendors and managing existing relationships to ensure compliance, cost-effectiveness and quality of services Support with Occupational Health referrals and long-term sickness claims Performance Management and Coaching: Provide direction, feedback and coaching to HR Coordinator(s) and HRSS team members Manages responsibilities and workload YOU'RE GOOD AT Strong interpersonal skills to build relationships across the organization and work collaboratively with different departments Ability to develop and implement HR initiatives and programs that support the organizational strategy Strong analytical and problem-solving skills. Attention to detail and leveraging technology to improve HR Operations and reporting. Ability to manage risks in a legally compliant manner and display discretion when handling confidential/sensitive information Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU BRING (EXPERIENCE & QUALIFICATIONS) Bachelor's degree in HR, business or a related field or equivalent experience 5+ years of experience in HR operations, with a proven track record in managing an HR shared services model in a complex organization Demonstrated ability to drive HR process improvement and lead change in a fast-paced environment Experience in professional services is a plus Strong understanding of HR processes (incl. regulatory compliance), HR systems (Workday) and MSOffice YOU'LL WORK WITH BCG's HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees-from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.
WHAT YOU'LL DO Position Overview As a Benefits Senior Specialist, you will take the lead in coordinating all BCG employee benefits and wellbeing programmes for the BCG London office. You will be responsible for, and executing, the benefits and wellbeing strategy alongside the Senior Benefits Manager. You will play a pivotal role in raising the awareness of our benefits and wellbeing offering and will have an exciting opportunity to contribute to a range of projects to further enhance our provision. What will you do Main duties will involve: Review and enhance the benefits provision for London working closely with the LAB Benefits Senior Manager and take a leading role on projects (for example the annual renewal cycle, review of health and wellbeing benefit provisions) Responsible for ensuring the online benefits platform runs smoothly for all employees in London and managing any changes to the benefits package Take a leading role in the LAB Wellbeing Champions team by organising wellbeing events for London and partnering with wider colleagues and networks who are passionate about wellbeing Manage complex employee queries and escalations regarding benefits Maintain strong relationships with benefit providers/brokers with the Senior Benefits Manager Actively engage employees to drive uptake of a wide variety of benefits and regularly produce clear communications to be sent to employees to help people understand their benefits Lead and organise benefit events (such as the benefits fair) and present our offering to new hires and at office wide events Form strong relationships and partner with the Global Benefits team and internal stakeholders Responsible for the monthly benefit payroll process and invoice reconciliations and act as the escalation for other members of the London team to resolve issues in a timely manner Work with the Finance and Tax team to ensure that all benefit provisions have the correct tax treatment and that we are up to date with all relevant changes in legislation (e.g., pensions) Review the performance of suppliers and take a leading role in reviewing vendor relationships YOU'RE GOOD AT You have a proven interest and experience in Benefits & Wellbeing You have strong understanding of the collaboration between benefits and the finance team with proven experience with working with payroll/accounts teams You have the resilience in dealing with routine tasks Confident in presenting to large groups both virtually and in person You have a high integrity standard and are a trustworthy person You like to take initiative and responsibility You have strong organization skills and attention for details And you have a high level of energy and are committed! YOU BRING (EXPERIENCE & QUALIFICATIONS) Minimum 4+ years of relevant work experience in a Benefits role, preferably in a fast paced professional services environment Experience with implementing and managing Benefits HBO or University degree of equivalent relevant experience Fluent in English Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU'LL WORK WITH You will work with multiple stakeholders, both from consulting teams and from business support teams, from our office in Amsterdam and our offices in London and Brussels. Other stakeholders are e.g. Finance, Payroll and General HR. ADDITIONAL INFORMATION The role will be based in London but you will be working with a LAB team so travel will be required on occasions to Amsterdam and Brussels
May 05, 2024
Full time
WHAT YOU'LL DO Position Overview As a Benefits Senior Specialist, you will take the lead in coordinating all BCG employee benefits and wellbeing programmes for the BCG London office. You will be responsible for, and executing, the benefits and wellbeing strategy alongside the Senior Benefits Manager. You will play a pivotal role in raising the awareness of our benefits and wellbeing offering and will have an exciting opportunity to contribute to a range of projects to further enhance our provision. What will you do Main duties will involve: Review and enhance the benefits provision for London working closely with the LAB Benefits Senior Manager and take a leading role on projects (for example the annual renewal cycle, review of health and wellbeing benefit provisions) Responsible for ensuring the online benefits platform runs smoothly for all employees in London and managing any changes to the benefits package Take a leading role in the LAB Wellbeing Champions team by organising wellbeing events for London and partnering with wider colleagues and networks who are passionate about wellbeing Manage complex employee queries and escalations regarding benefits Maintain strong relationships with benefit providers/brokers with the Senior Benefits Manager Actively engage employees to drive uptake of a wide variety of benefits and regularly produce clear communications to be sent to employees to help people understand their benefits Lead and organise benefit events (such as the benefits fair) and present our offering to new hires and at office wide events Form strong relationships and partner with the Global Benefits team and internal stakeholders Responsible for the monthly benefit payroll process and invoice reconciliations and act as the escalation for other members of the London team to resolve issues in a timely manner Work with the Finance and Tax team to ensure that all benefit provisions have the correct tax treatment and that we are up to date with all relevant changes in legislation (e.g., pensions) Review the performance of suppliers and take a leading role in reviewing vendor relationships YOU'RE GOOD AT You have a proven interest and experience in Benefits & Wellbeing You have strong understanding of the collaboration between benefits and the finance team with proven experience with working with payroll/accounts teams You have the resilience in dealing with routine tasks Confident in presenting to large groups both virtually and in person You have a high integrity standard and are a trustworthy person You like to take initiative and responsibility You have strong organization skills and attention for details And you have a high level of energy and are committed! YOU BRING (EXPERIENCE & QUALIFICATIONS) Minimum 4+ years of relevant work experience in a Benefits role, preferably in a fast paced professional services environment Experience with implementing and managing Benefits HBO or University degree of equivalent relevant experience Fluent in English Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change YOU'LL WORK WITH You will work with multiple stakeholders, both from consulting teams and from business support teams, from our office in Amsterdam and our offices in London and Brussels. Other stakeholders are e.g. Finance, Payroll and General HR. ADDITIONAL INFORMATION The role will be based in London but you will be working with a LAB team so travel will be required on occasions to Amsterdam and Brussels
ADP have an exciting vacancy for a Service Team Manager to join our growing Service team! Location: Our Staines office (2 Causeway Park, The Causeway, Staines-Upon-Thames, TW18 3BF ). Hybrid working: 3 days in office and 2 days from home This is a full time, permanent position where you will be demonstrating effective leadership of people and management of processes to ensure quality, consistency and excellence of service. You will be building and maintaining effective client relationships to ensure thorough understanding of clients in your team's portfolio, including detailed knowledge of the client's business and their requirements from ADP. Key Responsibilities: To ensure delivery of excellent service through: Maintaining and improving client relationships Troubleshoot technical problems and engage technical teams where appropriate to assist Focus on NPS for client base and drive improvements in this metric Be available and visible to our clients, in terms of regular contact through calls, site visits and off site meetings where appropriate Manage stakeholders, including senior management at ADP Build and maintain a high performing team Provide effective leadership, direction, management and oversight to circa 10 payroll specialists Key Duties: Build and maintain strong working relationships with client base Manage performance of team, using TE, appraisal, and performance/attendance management process Leverage internal resources to assist in resolving client and team issues Communication to clients, associates and colleagues in regard to all matters that may affect client payrolls / service delivery Client visits and visits to Staines office when necessary Manage change effectively, and be an advocate for new products/processes Improve processes through the relevant channels such as the Business Excellence Team and BPI initiatives Manage and improve associate engagement results through effective and robust improvement plans Maximise NPS and use client feedback to identify and act upon areas for improvement Analyse performance reports to identify trends and areas for improvement. Ensure service level agreements between ADP and clients are being met Management of client contact including service reviews, calls, meetings and client visits Monitor and ensure agreed processes and procedures are carried out in regard to payroll processing Ensure all client payroll procedures are current Plan and manage delivery of all client "end of year" and P11d requirements Manage day-to-day resourcing within your team Manage the day-to-day activities of team members to ensure payroll deadlines are met Sign off payrolls for live BACS transmission Evaluate associates' workloads to ensure the efficient distribution of new business within the team Ensure that associates are adequately trained and developed Create and execute training plans for new members of staff and existing staff were required Carry out 1:1s and performance reviews in line with ADP policy; create, support and monitor personal development plans for team members Maintain knowledge of current ADP products and services Carry out other duties as required to fulfil the role Skills and Knowledge: Knowledge required: Payroll Knowledge (desirable but not essential) Strong customer service skills Strong people management and leadership skills Process and quality improvement experience Microsoft Office, including Excel, Word and PowerPoint Skills required: Innovation and problem solving Financial and commercial awareness Communication and influencing Teamwork and co-operation Results orientation Flexibility and organisational commitment Managing performance Education and Experience: Operations management: capacity planning, resource management, skills management, performance measurement and management, quality management and continuous improvement Chairing and managing internal and external meetings Experience of working with and consistently delivering to client SLAs Effective communication skills, both verbal and written, at all levels Benefits: 23 days holiday (increasing to 25 after 2 years, you can also buy and sell up to 5 days each year) Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more Study support Employee Assistance Program Competitive salary and annual bonus Company social events Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
May 05, 2024
Full time
ADP have an exciting vacancy for a Service Team Manager to join our growing Service team! Location: Our Staines office (2 Causeway Park, The Causeway, Staines-Upon-Thames, TW18 3BF ). Hybrid working: 3 days in office and 2 days from home This is a full time, permanent position where you will be demonstrating effective leadership of people and management of processes to ensure quality, consistency and excellence of service. You will be building and maintaining effective client relationships to ensure thorough understanding of clients in your team's portfolio, including detailed knowledge of the client's business and their requirements from ADP. Key Responsibilities: To ensure delivery of excellent service through: Maintaining and improving client relationships Troubleshoot technical problems and engage technical teams where appropriate to assist Focus on NPS for client base and drive improvements in this metric Be available and visible to our clients, in terms of regular contact through calls, site visits and off site meetings where appropriate Manage stakeholders, including senior management at ADP Build and maintain a high performing team Provide effective leadership, direction, management and oversight to circa 10 payroll specialists Key Duties: Build and maintain strong working relationships with client base Manage performance of team, using TE, appraisal, and performance/attendance management process Leverage internal resources to assist in resolving client and team issues Communication to clients, associates and colleagues in regard to all matters that may affect client payrolls / service delivery Client visits and visits to Staines office when necessary Manage change effectively, and be an advocate for new products/processes Improve processes through the relevant channels such as the Business Excellence Team and BPI initiatives Manage and improve associate engagement results through effective and robust improvement plans Maximise NPS and use client feedback to identify and act upon areas for improvement Analyse performance reports to identify trends and areas for improvement. Ensure service level agreements between ADP and clients are being met Management of client contact including service reviews, calls, meetings and client visits Monitor and ensure agreed processes and procedures are carried out in regard to payroll processing Ensure all client payroll procedures are current Plan and manage delivery of all client "end of year" and P11d requirements Manage day-to-day resourcing within your team Manage the day-to-day activities of team members to ensure payroll deadlines are met Sign off payrolls for live BACS transmission Evaluate associates' workloads to ensure the efficient distribution of new business within the team Ensure that associates are adequately trained and developed Create and execute training plans for new members of staff and existing staff were required Carry out 1:1s and performance reviews in line with ADP policy; create, support and monitor personal development plans for team members Maintain knowledge of current ADP products and services Carry out other duties as required to fulfil the role Skills and Knowledge: Knowledge required: Payroll Knowledge (desirable but not essential) Strong customer service skills Strong people management and leadership skills Process and quality improvement experience Microsoft Office, including Excel, Word and PowerPoint Skills required: Innovation and problem solving Financial and commercial awareness Communication and influencing Teamwork and co-operation Results orientation Flexibility and organisational commitment Managing performance Education and Experience: Operations management: capacity planning, resource management, skills management, performance measurement and management, quality management and continuous improvement Chairing and managing internal and external meetings Experience of working with and consistently delivering to client SLAs Effective communication skills, both verbal and written, at all levels Benefits: 23 days holiday (increasing to 25 after 2 years, you can also buy and sell up to 5 days each year) Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more Study support Employee Assistance Program Competitive salary and annual bonus Company social events Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Build an Aviation Career You're Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. Reporting directly to the Regional HR Director, the Senior HR Business Partner for the UK Engines business will act as a key member of the UK Engines leadership team, with accountability to the Director, UK Engine Programs. The Senior HR Business Partner will be accountable for the leadership and delivery of results in the areas of Talent Acquisition, Employee Engagement, Employee Relations and Leadership Development for the Engines Business Unit. Job Details Develop, coordinate and participate in creative solutions to business challenges and cultural change. Identify and coordinate long term talent management planning to develop longer term organisational capability. Partner with Business Leadership on business growth activities including acquisitions, integrations and TUPE. Partner with line managers, coaching and advising them on all people matters. Take appropriate actions to address and resolve employee relations issues. Work directly with the recognised trade Union(s). Ensure the consistent and equitable application of organisation policies and procedures. In coordination with the broader HR team, ensure that Vector Aerospace UK is compliant with StandardAero practices and procedures. Prepare reports, documentation and relevant presentations that are required on a regular and ad hoc basis. Position Requirements MCIPD or Equivalent ability to demonstrate a basic foundation in HR Principles Knowledge of employment law and regulatory requirements. Must be present at the relevant work location(s) to support operational needs, work strategically with Engines leadership and line managers, and be available to respond to emergent issues. Preferred Characteristics Experience in manufacturing, particularly in the military, energy or aviation Industries Experience in a multi-site unionised environment Experience managing complex employee relations cases including dismissals Experience networking to deliver results in a highly matrixed organisation that values collaboration Experience operating in a complex international Company that respects corporate compliance and approval protocols Competencies Strong interpersonal, leadership and organisational skills Strong written and oral communication skills Continuous improvement mindset Ability to maintain the integrity of people data with mindfulness to GDPR and ethical standards Ability to think strategically and influence business leaders as a thought partner Ability to think creatively and implement HR solutions in a growing and evolving organisation Ability to manage complex change management projects to deliver high quality results on time, under budget and within the parameters of the project Ability to apply knowledge of laws and regulations to practical situations in the workplace Ability to anticipate business risks and proactively deploy mitigation plans Ability to collect and analyse data to make data driven business decisions Ability to drive results Benefits that make life better: 206 hours annual leave per year for employees working 37 hours per week, plus 8 public holidays 4% employer match pension scheme YuLife wellbeing services, including 24/7 virtual GP service, Employee Assistance Program, personalised online fitness programs, and many more! Bonus opportunities Generous paid sick leave Life assurance cover Salary sacrifice cycle to work scheme Onsite gym at both the Fleetlands and Almondbank sites Eye test vouchers Seasonal flu jabs administered on site each year by Bupa Learning and training opportunities About Us Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us. Inclusivity Is Our Standard It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
May 05, 2024
Full time
Build an Aviation Career You're Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. Reporting directly to the Regional HR Director, the Senior HR Business Partner for the UK Engines business will act as a key member of the UK Engines leadership team, with accountability to the Director, UK Engine Programs. The Senior HR Business Partner will be accountable for the leadership and delivery of results in the areas of Talent Acquisition, Employee Engagement, Employee Relations and Leadership Development for the Engines Business Unit. Job Details Develop, coordinate and participate in creative solutions to business challenges and cultural change. Identify and coordinate long term talent management planning to develop longer term organisational capability. Partner with Business Leadership on business growth activities including acquisitions, integrations and TUPE. Partner with line managers, coaching and advising them on all people matters. Take appropriate actions to address and resolve employee relations issues. Work directly with the recognised trade Union(s). Ensure the consistent and equitable application of organisation policies and procedures. In coordination with the broader HR team, ensure that Vector Aerospace UK is compliant with StandardAero practices and procedures. Prepare reports, documentation and relevant presentations that are required on a regular and ad hoc basis. Position Requirements MCIPD or Equivalent ability to demonstrate a basic foundation in HR Principles Knowledge of employment law and regulatory requirements. Must be present at the relevant work location(s) to support operational needs, work strategically with Engines leadership and line managers, and be available to respond to emergent issues. Preferred Characteristics Experience in manufacturing, particularly in the military, energy or aviation Industries Experience in a multi-site unionised environment Experience managing complex employee relations cases including dismissals Experience networking to deliver results in a highly matrixed organisation that values collaboration Experience operating in a complex international Company that respects corporate compliance and approval protocols Competencies Strong interpersonal, leadership and organisational skills Strong written and oral communication skills Continuous improvement mindset Ability to maintain the integrity of people data with mindfulness to GDPR and ethical standards Ability to think strategically and influence business leaders as a thought partner Ability to think creatively and implement HR solutions in a growing and evolving organisation Ability to manage complex change management projects to deliver high quality results on time, under budget and within the parameters of the project Ability to apply knowledge of laws and regulations to practical situations in the workplace Ability to anticipate business risks and proactively deploy mitigation plans Ability to collect and analyse data to make data driven business decisions Ability to drive results Benefits that make life better: 206 hours annual leave per year for employees working 37 hours per week, plus 8 public holidays 4% employer match pension scheme YuLife wellbeing services, including 24/7 virtual GP service, Employee Assistance Program, personalised online fitness programs, and many more! Bonus opportunities Generous paid sick leave Life assurance cover Salary sacrifice cycle to work scheme Onsite gym at both the Fleetlands and Almondbank sites Eye test vouchers Seasonal flu jabs administered on site each year by Bupa Learning and training opportunities About Us Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us. Inclusivity Is Our Standard It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
Account Sourcing Director page is loaded Account Sourcing Director Apply remote type Remote locations London, GBR time type Full time posted on Posted 4 Days Ago job requisition id REQ351905 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves The Client Sourcing Director (CSD) role will manage a portfolio of client accounts and be the key interface with the account management. The CSD will line manage 4-5 Account Sourcing Managers and be accountable for the delivery of sourcing targets within their area of responsibility. Responsible for management and performance of all strategic sourcing and procurement related activities for specific client requirements across the portfolio under management (includes all service lines as required). Accountable for implementation of strategic client accounts and pursuits, procurement planning, RFP management, bid analysis and recommendations, liaison with client governance teams for Contract approvals, Savings reporting, documentation and compliance. Manage team and stakeholders to ensure that scope of services/service level agreements are in place (collaboration with Account Manager, Facilities Managers, Operations Team and client contacts as appropriate). To track budget / savings from tenders / process re-design / negotiation initiatives and provide monthly/ Quarterly reports to Sourcing & Procurement Leadership To ensure that all vendor details and files are complete and immediately updated with notified changes and actively monitor and document any changes required to the vendor contracts. To manage framework relationships with JLL preferred suppliers. Review performance as outlined in the framework agreements. Transformation activities are supported by the team including audits, reports and actions. Gather knowledge on Market & Country intelligence, report information through the Knowledge Centre As required support the new business through Solutions Development with country/ regional knowledge and potential site visits. Assist in bid supplier solutions/ strategies Developing the Supply Chain to meet the business and client needs, strengthening the capabilities for opportunities of partnership and B2B. Develop team and give Training / guidance / support on the Sourcing & Procurement Strategic Sourcing activities, ensure understanding in the tools, systems, regulations, country/ regional practices are available. Leading Saves/ innovation summits by category within country Ensure Policies and procedures on the accounts relate to the appropriate country operations and practices. That they are reviewed annually and are current. Ensure Sourcing & Procurement Account Sourcing Managers develop and implement Sourcing plans for their client/country/region. Interested? An ideal candidate would need to have the following qualifications Desired experience and technical skills 5 to 10 years in similar position Excellent inter-personal, communication and negotiation skills Excellent numerical and commercial acumen Strong analytical ability required Strong written and verbal English language skills, additional WE language preferred/required Deep understanding of IFM services and supplier environment Sourcing procedures and protocols - particularly for service contracts Experience working with suppliers across the EMEA region Hold a business management or related degree MCIPS or Country Equivalent preferable. If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Similar Jobs (4) Client Sourcing Director remote type On-site locations London, GBR time type Full time posted on Posted 7 Days Ago Account Sourcing Manager remote type Remote locations London, GBR time type Full time posted on Posted 30+ Days Ago Account Sourcing Manager remote type On-site locations 2 Locations time type Full time posted on Posted 17 Days Ago Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
May 05, 2024
Full time
Account Sourcing Director page is loaded Account Sourcing Director Apply remote type Remote locations London, GBR time type Full time posted on Posted 4 Days Ago job requisition id REQ351905 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves The Client Sourcing Director (CSD) role will manage a portfolio of client accounts and be the key interface with the account management. The CSD will line manage 4-5 Account Sourcing Managers and be accountable for the delivery of sourcing targets within their area of responsibility. Responsible for management and performance of all strategic sourcing and procurement related activities for specific client requirements across the portfolio under management (includes all service lines as required). Accountable for implementation of strategic client accounts and pursuits, procurement planning, RFP management, bid analysis and recommendations, liaison with client governance teams for Contract approvals, Savings reporting, documentation and compliance. Manage team and stakeholders to ensure that scope of services/service level agreements are in place (collaboration with Account Manager, Facilities Managers, Operations Team and client contacts as appropriate). To track budget / savings from tenders / process re-design / negotiation initiatives and provide monthly/ Quarterly reports to Sourcing & Procurement Leadership To ensure that all vendor details and files are complete and immediately updated with notified changes and actively monitor and document any changes required to the vendor contracts. To manage framework relationships with JLL preferred suppliers. Review performance as outlined in the framework agreements. Transformation activities are supported by the team including audits, reports and actions. Gather knowledge on Market & Country intelligence, report information through the Knowledge Centre As required support the new business through Solutions Development with country/ regional knowledge and potential site visits. Assist in bid supplier solutions/ strategies Developing the Supply Chain to meet the business and client needs, strengthening the capabilities for opportunities of partnership and B2B. Develop team and give Training / guidance / support on the Sourcing & Procurement Strategic Sourcing activities, ensure understanding in the tools, systems, regulations, country/ regional practices are available. Leading Saves/ innovation summits by category within country Ensure Policies and procedures on the accounts relate to the appropriate country operations and practices. That they are reviewed annually and are current. Ensure Sourcing & Procurement Account Sourcing Managers develop and implement Sourcing plans for their client/country/region. Interested? An ideal candidate would need to have the following qualifications Desired experience and technical skills 5 to 10 years in similar position Excellent inter-personal, communication and negotiation skills Excellent numerical and commercial acumen Strong analytical ability required Strong written and verbal English language skills, additional WE language preferred/required Deep understanding of IFM services and supplier environment Sourcing procedures and protocols - particularly for service contracts Experience working with suppliers across the EMEA region Hold a business management or related degree MCIPS or Country Equivalent preferable. If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Similar Jobs (4) Client Sourcing Director remote type On-site locations London, GBR time type Full time posted on Posted 7 Days Ago Account Sourcing Manager remote type Remote locations London, GBR time type Full time posted on Posted 30+ Days Ago Account Sourcing Manager remote type On-site locations 2 Locations time type Full time posted on Posted 17 Days Ago Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
MAIDSTONE BOROUGH COUNCIL Biodiversity and Climate Change Engagement Officer Location: Maidstone, Kent Contract: Permanent Full Time Salary : £30,468 - £33,051 per annum About the Role Are you passionate about addressing the impacts of biodiversity loss and climate change? Do you have experience in relationship building, event organisation, and engagement with residents, local organisations, and businesses? If so, Maidstone Borough Council invite you to apply for this important role. The purpose of this role is to support community engagement for climate, biodiversity, and waste reduction projects. This is an interdepartmental role working between the climate and biodiversity, parks and open spaces, and waste management teams at Maidstone Borough Council. You will support and drive a wide range of sustainability topics, from public transportation and active travel, to carbon literacy training and net zero targets. You will be responsible for leading the delivery of the Council s communications and stakeholder engagement, events, campaigns and educational initiatives for climate, sustainability, environment, and waste reduction. Including organising awareness raising events and outreach with schools and community groups, to support residents to understand the changes they can make to mitigate and prepare for the impacts of climate change in line with the Council s Biodiversity and Climate Change Action Plan. About Maidstone Borough Council Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy. We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans. We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well. At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council. We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return. As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance. Our Offer: A range of benefits including: • Highly flexible hybrid working opportunities • 7am to 7pm flexi time to suit personal circumstances for most roles • Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave • Additional 3 days leave given to enable a close down of the offices between Christmas and New year • Free parking • Range of flexible working opportunities to accommodate people s home/work life balance including compressed hours, 9-day fortnight, part time • Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities • Employee Assistance Programme which provides confidential & independent information and access to counsellors • Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family • Life Assurance three times your annual salary (for members of the LGPS) • Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work • Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing, and road tax • Annual flu vaccine • Cycle to work scheme • Staff benefits discounts on leisure, eating out, holidays and shopping • Excellent learning and career opportunities for committed individuals • A professional fee payment, if required for the role About You: Degree level in an environmental discipline or relevant/equivalent discipline with knowledge of the climate change and sustainability agenda is essential. Experience of working in a similar education/training/promotional role with the public or private sector or voluntary organisation is desirable. The role will be required to support and help manage groups of volunteers to deliver the objectives of projects. The Council considers this to be a public focused role and the ability to converse at ease with different strata of the public, adapting your communication style to suit differing audiences and provide advice is fundamental to the role. This is an important time to be involved in biodiversity and climate change, a high-profile issue. Through this role, you will have good exposure to different departments, build relationships with external residents, voluntary and business organisations, and work with councillors on tangible solutions to addressing biodiversity loss and climate change impacts. Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment. Selection Process: Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect a job specific interview assessment, and an interview. Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment. If you would like to discuss this position, please contact Anna Collier, Head of Insight, Communities & Governance at annacollier(at)maidstone.gov.uk Closing Date: 10 May 2024. Interview date: 20 May 2024. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
May 05, 2024
Full time
MAIDSTONE BOROUGH COUNCIL Biodiversity and Climate Change Engagement Officer Location: Maidstone, Kent Contract: Permanent Full Time Salary : £30,468 - £33,051 per annum About the Role Are you passionate about addressing the impacts of biodiversity loss and climate change? Do you have experience in relationship building, event organisation, and engagement with residents, local organisations, and businesses? If so, Maidstone Borough Council invite you to apply for this important role. The purpose of this role is to support community engagement for climate, biodiversity, and waste reduction projects. This is an interdepartmental role working between the climate and biodiversity, parks and open spaces, and waste management teams at Maidstone Borough Council. You will support and drive a wide range of sustainability topics, from public transportation and active travel, to carbon literacy training and net zero targets. You will be responsible for leading the delivery of the Council s communications and stakeholder engagement, events, campaigns and educational initiatives for climate, sustainability, environment, and waste reduction. Including organising awareness raising events and outreach with schools and community groups, to support residents to understand the changes they can make to mitigate and prepare for the impacts of climate change in line with the Council s Biodiversity and Climate Change Action Plan. About Maidstone Borough Council Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy. We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans. We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well. At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council. We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return. As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance. Our Offer: A range of benefits including: • Highly flexible hybrid working opportunities • 7am to 7pm flexi time to suit personal circumstances for most roles • Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave • Additional 3 days leave given to enable a close down of the offices between Christmas and New year • Free parking • Range of flexible working opportunities to accommodate people s home/work life balance including compressed hours, 9-day fortnight, part time • Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities • Employee Assistance Programme which provides confidential & independent information and access to counsellors • Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family • Life Assurance three times your annual salary (for members of the LGPS) • Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work • Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing, and road tax • Annual flu vaccine • Cycle to work scheme • Staff benefits discounts on leisure, eating out, holidays and shopping • Excellent learning and career opportunities for committed individuals • A professional fee payment, if required for the role About You: Degree level in an environmental discipline or relevant/equivalent discipline with knowledge of the climate change and sustainability agenda is essential. Experience of working in a similar education/training/promotional role with the public or private sector or voluntary organisation is desirable. The role will be required to support and help manage groups of volunteers to deliver the objectives of projects. The Council considers this to be a public focused role and the ability to converse at ease with different strata of the public, adapting your communication style to suit differing audiences and provide advice is fundamental to the role. This is an important time to be involved in biodiversity and climate change, a high-profile issue. Through this role, you will have good exposure to different departments, build relationships with external residents, voluntary and business organisations, and work with councillors on tangible solutions to addressing biodiversity loss and climate change impacts. Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment. Selection Process: Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect a job specific interview assessment, and an interview. Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment. If you would like to discuss this position, please contact Anna Collier, Head of Insight, Communities & Governance at annacollier(at)maidstone.gov.uk Closing Date: 10 May 2024. Interview date: 20 May 2024. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Company Overview Exact Sciences is dedicated to delivering patient critical answers across the cancer journey from early detection to treatment decision making. With a strong focus on people and an empathetic spirit, which fuels the company's culture, driving them to create and deliver solutions rooted in the needs of patients, providers, and families. From earlier cancer detection to treatment guidance and monitoring, Exact Sciences are helping people get the answers they need to make more informed decisions across the cancer continuum. With a leading portfolio of products for earlier detection and treatment guidance, they help people face the most challenging decisions with confidence with a dedication to continuously innovate, combining scientific rigor with an open-minded approach to deliver the next big thing. Exact Sciences is continuously expanding the pipeline with the aim of tackling a wider array of cancer tests through the following measures: Expanding the Oncotype IQ platform to include liquid and tissue-based tests, all with the goal of making cancer care smarter. Adapting biomarker-based technologies create a liquid biopsy capable of detecting cancers and precancers from a blood sample. Using their proven multi-marker approach to achieve analytical sensitivity needed to discriminate between normal and cancerous samples. Collaborating with world-class clinicians and scientists at Mayo Clinic to identify biomarkers associated with the 15 deadliest cancers. Building a cancer detection platform upon learnings from the development of Cologuard (commercially available in the US only). By 2020, Oncotype DX will have been used to guide treatment decisions for more than 1 million cancer patients worldwide in breast, prostate and colon cancer. In July 2019 Exact Sciences acquired Genomic Health, a genetic cancer detection company based in Redwood City, California, for USD 2.8 billion, creating the leading global cancer diagnostics company. In 2020 Exact Sciences acquired Thrive Earlier Detection Corp., a Massachusetts-based healthcare company, in a multi-billion-dollar deal, and Base Genomics, which has technology for DNA methylation analysis. In February 2021 Exact Sciences announced the acquisition of Ashion Analytics, LLC (Ashion) from The Translational Genomics Research Institute (TGen), an affiliate of City of Hope. Ashion is a CLIA-certified and CAP-accredited sequencing lab based in Phoenix, Arizona with the genomics testing capabilities necessary to address the increasingly complex needs of clinical, academic, and biopharma customers focused on precision cancer treatments. The company is based in the United States, with International headquarters in Zug, Switzerland. Position Summary The Medical Affairs Senior Manager, MSL & Expansion Markets, France is a hybrid role responsible for leading an international team of Medical Science Liaisons and supporting Exact Sciences International expansion strategy with key medical activities. This is an exciting chance to build the first Exact Sciences International MSL team in leading and executing an efficient and transparent conversion plan to bring MSL contractors in-house as well as hire and onboard new MSLs to create a diverse and inclusive team. The International Medical Affairs Senior Manager - MSL & Expansion Markets will be expected to develop and drive MSL strategy ensure field medical activities and insight generation result in demonstrable outcomes and further develop and grow the MSL capability at Exact Sciences International. In addition, this individual will be responsible for medical affairs activities in selected key markets across International. These markets will include those where we want to move directly into a market (currently through distributors) or those markets where we currently have limited patient access that require improved reimbursement pathways. The Medical lead will work closely with the Market Expansion Team and lead all associated medial activities that may include leading medical activities for change in market reimbursement, aligning new market needs with central medical team, developing core data strategy for new markets, and defining resourcing needs and transition to new hires. The position is also responsible for consolidating and interpreting medical intelligence and reporting it to the Expansion Markets team. The incumbent will work closely with other functions within the company, including Corporate Strategy, Marketing, and Commercial to advance cross-functional understanding of the MSL value proposition, identify gaps and achieve results in line with company objectives. Representing the medical function, this individual will also manage research and educational medical objectives, while supporting commercial business and reimbursement objectives for the Oncotype DX breast recurrence score test. This position requires professionals with established personal and scientific creditability to interact with thought leaders, government health authorities, and medical centers of excellence. This is a dynamic role and will continue to evolve. Responsibilities/Duties Lead an international team of MSLs toward the implementation of field medical activities by communicating expectations and guiding the team to maintain and effectively communicate deep scientific knowledge and excel at KOL engagement and support medical/scientific information needs of scientific and clinical experts. Accompany the team to meetings with KOLs and other HCPs to assess proficiency and provide timely and constructive performance feedback. Lead and coordinate MSL team meetings to support team building, best practice sharing, development, and the accomplishment of field medical objectives. Develop a MSL Strategic Plan as well as Medical Plan for the markets, which include plans for KOL engagement, data generation, educational and guideline initiatives and reimbursement initiatives that align with the business objectives. Identify and engage international, national, and regional thought leaders in breast cancer within assigned geographic regions to conduct scientific discussions and understand insights related to molecular diagnostics in early BC management, while also establishing and maintaining professional relationships with them. Act as primary contact for investigators interested in developing and performing studies with the company's commercially available assays in breast cancer. Assist in R&D and investigator-initiated studies as appropriate. Lead national and regional Advisory Boards when external advice is needed. Provide clinical presentations and information in academic, community, and healthcare provider setting in both group and one-on-one situations. Support & partner with regional team to deliver key medical activities. Developing medical slides, giving medical training presentations, and training in internal meetings and for partner distributors. Support international access & reimbursement with medical and scientific expertise. Assure compliance with relevant corporate policies. Provide feedback and medical input to local commercial plans and strategies. Pivotal Experience & Expertise Degree in Medicine/Medical Doctor or PhD, PharmD. 3+ years of therapeutic clinical experience desired. 5 to 7 years of industry experience (working in pharma/biotech/med tech). At least 3 years in a Medical Science Liaison role. Previous MSL (or other) management experience. Expertise in Oncology. Experience in breast/GI/lung cancer is a plus. Experience in Diagnostics or Biotech industry is a plus. Experience in relevant geographies a plus. Excellent English. Skills in other languages preferred. Excellent oral, written and presentation communication skills. Ability to independently deliver quality results in a timely manner. Proven record of working in matrix environment and delivering as part of a cross-functional team. Track record of delivering innovative medical activities across markets. Cultural Impact Highest integrity and ethical behavior. Mutual respect for colleagues. Collaborative within teams, uses resources carefully and can build a great place to work and grow. Ability to interact within culturally diverse teams. Business acumen and innovative mindset. Ability to manage though complexity and ambiguity, while focusing on the end goal. Other Office-based in the International headquarters in Zug or out of one of our European offices. Ability to travel approx >50%. Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, email . We'll work with you to meet your accessibility needs. Not ready to apply? Join our talent community and stay up to date on what's new at Exact Sciences.
May 05, 2024
Full time
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Company Overview Exact Sciences is dedicated to delivering patient critical answers across the cancer journey from early detection to treatment decision making. With a strong focus on people and an empathetic spirit, which fuels the company's culture, driving them to create and deliver solutions rooted in the needs of patients, providers, and families. From earlier cancer detection to treatment guidance and monitoring, Exact Sciences are helping people get the answers they need to make more informed decisions across the cancer continuum. With a leading portfolio of products for earlier detection and treatment guidance, they help people face the most challenging decisions with confidence with a dedication to continuously innovate, combining scientific rigor with an open-minded approach to deliver the next big thing. Exact Sciences is continuously expanding the pipeline with the aim of tackling a wider array of cancer tests through the following measures: Expanding the Oncotype IQ platform to include liquid and tissue-based tests, all with the goal of making cancer care smarter. Adapting biomarker-based technologies create a liquid biopsy capable of detecting cancers and precancers from a blood sample. Using their proven multi-marker approach to achieve analytical sensitivity needed to discriminate between normal and cancerous samples. Collaborating with world-class clinicians and scientists at Mayo Clinic to identify biomarkers associated with the 15 deadliest cancers. Building a cancer detection platform upon learnings from the development of Cologuard (commercially available in the US only). By 2020, Oncotype DX will have been used to guide treatment decisions for more than 1 million cancer patients worldwide in breast, prostate and colon cancer. In July 2019 Exact Sciences acquired Genomic Health, a genetic cancer detection company based in Redwood City, California, for USD 2.8 billion, creating the leading global cancer diagnostics company. In 2020 Exact Sciences acquired Thrive Earlier Detection Corp., a Massachusetts-based healthcare company, in a multi-billion-dollar deal, and Base Genomics, which has technology for DNA methylation analysis. In February 2021 Exact Sciences announced the acquisition of Ashion Analytics, LLC (Ashion) from The Translational Genomics Research Institute (TGen), an affiliate of City of Hope. Ashion is a CLIA-certified and CAP-accredited sequencing lab based in Phoenix, Arizona with the genomics testing capabilities necessary to address the increasingly complex needs of clinical, academic, and biopharma customers focused on precision cancer treatments. The company is based in the United States, with International headquarters in Zug, Switzerland. Position Summary The Medical Affairs Senior Manager, MSL & Expansion Markets, France is a hybrid role responsible for leading an international team of Medical Science Liaisons and supporting Exact Sciences International expansion strategy with key medical activities. This is an exciting chance to build the first Exact Sciences International MSL team in leading and executing an efficient and transparent conversion plan to bring MSL contractors in-house as well as hire and onboard new MSLs to create a diverse and inclusive team. The International Medical Affairs Senior Manager - MSL & Expansion Markets will be expected to develop and drive MSL strategy ensure field medical activities and insight generation result in demonstrable outcomes and further develop and grow the MSL capability at Exact Sciences International. In addition, this individual will be responsible for medical affairs activities in selected key markets across International. These markets will include those where we want to move directly into a market (currently through distributors) or those markets where we currently have limited patient access that require improved reimbursement pathways. The Medical lead will work closely with the Market Expansion Team and lead all associated medial activities that may include leading medical activities for change in market reimbursement, aligning new market needs with central medical team, developing core data strategy for new markets, and defining resourcing needs and transition to new hires. The position is also responsible for consolidating and interpreting medical intelligence and reporting it to the Expansion Markets team. The incumbent will work closely with other functions within the company, including Corporate Strategy, Marketing, and Commercial to advance cross-functional understanding of the MSL value proposition, identify gaps and achieve results in line with company objectives. Representing the medical function, this individual will also manage research and educational medical objectives, while supporting commercial business and reimbursement objectives for the Oncotype DX breast recurrence score test. This position requires professionals with established personal and scientific creditability to interact with thought leaders, government health authorities, and medical centers of excellence. This is a dynamic role and will continue to evolve. Responsibilities/Duties Lead an international team of MSLs toward the implementation of field medical activities by communicating expectations and guiding the team to maintain and effectively communicate deep scientific knowledge and excel at KOL engagement and support medical/scientific information needs of scientific and clinical experts. Accompany the team to meetings with KOLs and other HCPs to assess proficiency and provide timely and constructive performance feedback. Lead and coordinate MSL team meetings to support team building, best practice sharing, development, and the accomplishment of field medical objectives. Develop a MSL Strategic Plan as well as Medical Plan for the markets, which include plans for KOL engagement, data generation, educational and guideline initiatives and reimbursement initiatives that align with the business objectives. Identify and engage international, national, and regional thought leaders in breast cancer within assigned geographic regions to conduct scientific discussions and understand insights related to molecular diagnostics in early BC management, while also establishing and maintaining professional relationships with them. Act as primary contact for investigators interested in developing and performing studies with the company's commercially available assays in breast cancer. Assist in R&D and investigator-initiated studies as appropriate. Lead national and regional Advisory Boards when external advice is needed. Provide clinical presentations and information in academic, community, and healthcare provider setting in both group and one-on-one situations. Support & partner with regional team to deliver key medical activities. Developing medical slides, giving medical training presentations, and training in internal meetings and for partner distributors. Support international access & reimbursement with medical and scientific expertise. Assure compliance with relevant corporate policies. Provide feedback and medical input to local commercial plans and strategies. Pivotal Experience & Expertise Degree in Medicine/Medical Doctor or PhD, PharmD. 3+ years of therapeutic clinical experience desired. 5 to 7 years of industry experience (working in pharma/biotech/med tech). At least 3 years in a Medical Science Liaison role. Previous MSL (or other) management experience. Expertise in Oncology. Experience in breast/GI/lung cancer is a plus. Experience in Diagnostics or Biotech industry is a plus. Experience in relevant geographies a plus. Excellent English. Skills in other languages preferred. Excellent oral, written and presentation communication skills. Ability to independently deliver quality results in a timely manner. Proven record of working in matrix environment and delivering as part of a cross-functional team. Track record of delivering innovative medical activities across markets. Cultural Impact Highest integrity and ethical behavior. Mutual respect for colleagues. Collaborative within teams, uses resources carefully and can build a great place to work and grow. Ability to interact within culturally diverse teams. Business acumen and innovative mindset. Ability to manage though complexity and ambiguity, while focusing on the end goal. Other Office-based in the International headquarters in Zug or out of one of our European offices. Ability to travel approx >50%. Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, email . We'll work with you to meet your accessibility needs. Not ready to apply? Join our talent community and stay up to date on what's new at Exact Sciences.
Are you an Associate Ecologist looking to broaden your project experience or to work with a diverse team of ecological experts? Or a Principal Ecologist looking for a step up with the flexibility or opportunities to develop your career without the glass ceiling? Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science to provide sustainable and resilient solutions for our clients. Our people are at the heart of everything we do. They help our clients succeed, our business prosper and the communities we work in thrive. We need the very best designers, project managers, engineers, surveyors, town planners, environmental specialists and business service professionals to maintain our reputation as a market leader. We do this by taking care of our people, offering fantastic flexible benefits, providing personal and professional development, and giving employees the opportunity to work on exciting and ground-breaking projects. We dont want Tetra Tech to be just your next role, we want it to be a step-change in your career and ultimately a move that you are proud to have made. As Tetra Tech builds on its demonstrable track record as one of the leading global Environmental consultancies, we are seeking a talented Associate Ecologist to focus on technical bid support, business development and project management. We are looking for an experienced ecologist to join our established network of over 70 ecologists with the energy to realise opportunities for the development of both the business and their own career. The Role: The main focus of this role is to support the Ecology management team with Business Development activities across the UK in line with our Ecology strategy. This will include leading on, supporting with and coordinating the technical elements of bids, tenders and framework opportunities so requiring a sound understanding of the technical aspects of ecological consultancy as well as being commercially astute. You will work closely with our Environmental Managers and Bid Support Team. You will contribute to Business Development activities across Ecology, including the coordination of national initiatives, and will support with specific objectives relating to areas identified for growth. This may be in relation to specific clients, sectors or technical specialisms, and include attendance at conferences, client workshops and other events. With a passion to achieve the best Environmental outcomes on projects, the person in this role will be a confident and competent ecologist and we will encourage professional development in areas that align with our Ecology, Environmental or Group strategies as well as their own interests. We will provide inhouse Project Management training and encourage you to lead on projects that align with your technical skillset. With an eye for detail and a desire to deliver to high standards, we would like you to provide support and feedback to colleagues on project deliverables as well as bids and proposals. You will also be required to work with colleagues from across the wider business on multi-disciplinary opportunities and projects so a willingness to understand how other parts of the business work would be advantageous. The person in this role will be able to draw on their professional network to add value to bids, Business Development and projects. It would be advantageous if you enjoyed developing relationships with clients and colleagues and demonstrated an ability to use your network to identify opportunities that would be of benefit to the Ecology team and Tetra Tech. We focus on skills, not post code, and encourage applicants from across the UK. We are supportive of flexible working but will require you to attend offices, events or sites as necessary to deliver the role About Tetra Tech: Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science to provide sustainable and resilient solutions for our clients. At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits. Learn more by visiting For more information on our company, please visit our website . To apply, please submit your CV and cover letter on the Careers section of our website. We thank all applicants for their interest; however only those selected for an interview will be contacted. Tetra Tech is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Tetra Tech positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, pregnancy, or parental leave. We are very happy to discuss flexible working for this role, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance. JBRP1_UKTJ
May 05, 2024
Full time
Are you an Associate Ecologist looking to broaden your project experience or to work with a diverse team of ecological experts? Or a Principal Ecologist looking for a step up with the flexibility or opportunities to develop your career without the glass ceiling? Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science to provide sustainable and resilient solutions for our clients. Our people are at the heart of everything we do. They help our clients succeed, our business prosper and the communities we work in thrive. We need the very best designers, project managers, engineers, surveyors, town planners, environmental specialists and business service professionals to maintain our reputation as a market leader. We do this by taking care of our people, offering fantastic flexible benefits, providing personal and professional development, and giving employees the opportunity to work on exciting and ground-breaking projects. We dont want Tetra Tech to be just your next role, we want it to be a step-change in your career and ultimately a move that you are proud to have made. As Tetra Tech builds on its demonstrable track record as one of the leading global Environmental consultancies, we are seeking a talented Associate Ecologist to focus on technical bid support, business development and project management. We are looking for an experienced ecologist to join our established network of over 70 ecologists with the energy to realise opportunities for the development of both the business and their own career. The Role: The main focus of this role is to support the Ecology management team with Business Development activities across the UK in line with our Ecology strategy. This will include leading on, supporting with and coordinating the technical elements of bids, tenders and framework opportunities so requiring a sound understanding of the technical aspects of ecological consultancy as well as being commercially astute. You will work closely with our Environmental Managers and Bid Support Team. You will contribute to Business Development activities across Ecology, including the coordination of national initiatives, and will support with specific objectives relating to areas identified for growth. This may be in relation to specific clients, sectors or technical specialisms, and include attendance at conferences, client workshops and other events. With a passion to achieve the best Environmental outcomes on projects, the person in this role will be a confident and competent ecologist and we will encourage professional development in areas that align with our Ecology, Environmental or Group strategies as well as their own interests. We will provide inhouse Project Management training and encourage you to lead on projects that align with your technical skillset. With an eye for detail and a desire to deliver to high standards, we would like you to provide support and feedback to colleagues on project deliverables as well as bids and proposals. You will also be required to work with colleagues from across the wider business on multi-disciplinary opportunities and projects so a willingness to understand how other parts of the business work would be advantageous. The person in this role will be able to draw on their professional network to add value to bids, Business Development and projects. It would be advantageous if you enjoyed developing relationships with clients and colleagues and demonstrated an ability to use your network to identify opportunities that would be of benefit to the Ecology team and Tetra Tech. We focus on skills, not post code, and encourage applicants from across the UK. We are supportive of flexible working but will require you to attend offices, events or sites as necessary to deliver the role About Tetra Tech: Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science to provide sustainable and resilient solutions for our clients. At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits. Learn more by visiting For more information on our company, please visit our website . To apply, please submit your CV and cover letter on the Careers section of our website. We thank all applicants for their interest; however only those selected for an interview will be contacted. Tetra Tech is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Tetra Tech positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, pregnancy, or parental leave. We are very happy to discuss flexible working for this role, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance. JBRP1_UKTJ