Dorset & Wiltshire Fire and Rescue Service
Poundbury, Dorset
We are currently recruiting for a part time Health and Fitness Advisor. Grade: D Salary: £27,803 per annum (FTE), rising by annual increments to £30,296 (FTE) with an additional 7.5% allowance for evening work aligned to Service shift patterns. More information on salaries and progression can be found on our pay and policies page. The part time equivalent salary based on 30 hours per week is £22,543 per annum, rising by annual increments to £24,564 with an additional 7.5% allowance for evening work aligned to Service shift patterns. Hours - 30 hours Monday to Friday Location: Dorset The centre of duty and office base for this role will be subject to agreement with flexibility to work from home/DWFRS Stations/Support Offices. The successful postholder will be required to work at Service premises across the County of Dorset. Appointment Type: Permanent Contact: For an informal discussion about this post, please contact Louise Pope, Health, Fitness and Wellbeing Coordinator , on or e-mail . Closing and Interview date: The closing date for applications is Sunday 12th May 2024 (midnight). It is intended that interviews will take place on Thursday 23rd May 2024. Should you be shortlisted for interview, further details regarding the interview format / location will be provided before the interview date. This is a fantastic opportunity to join Dorset & Wiltshire Fire and Rescue Service, an organisation that is passionate about changing and saving lives. Our corporate staff are absolutely vital in helping to make our communities safer and healthier. Without them, we couldn t do it. As well as being one of the largest combined Fire and Rescue Services in the country we are also one of the top performing. In February 2022, inspectors from His Majesty s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) looked closely at our Service and graded us as Good , Outstanding , and Good across the three inspection pillars of Effectiveness, Efficiency and People. We offer a wide range of employee benefits and strive to ensure that staff feel valued and rewarded. For example, we offer a flexi time scheme, Local Government Pension Scheme, a generous annual leave allowance, a variety of family friendly schemes and health & well-being services. As a Health and Fitness Advisor in our Health and Wellbeing department you will: Have previous relevant experience of providing health and fitness advice and support, determining requirements, and developing solutions Previous experience of implementing and reviewing best practice concepts into practical processes and experience of establishing, implementing, and maintaining effective fitness monitoring systems and procedures What makes you our ideal Health and Fitness Advisor? 4 GCSE passes - Grade A -C / 9-4, including English and Mathematics, or equivalent Level 2 qualification, or higher-level relevant qualification, and be able to provide evidence of this NVQ Level 3 In Sports Science/Health Science or equivalent Able to work to tight deadlines whilst maintaining quality standards with effective organisational and time management skills Able to build and maintain strong working relationships An excellent communicator with a positive attitude to internal and external customer care For full details of the role and requirements please have a look at the job description and person specification. Other Information: You must have a full current driving licence and be able to fulfil the significant travel requirements of the role. Use of your own vehicle will be required; however, a Service vehicle may be available. Please note Service vehicles are manual transmission only. If you are unable to drive due to a disability, we would still welcome your application and will explore any reasonable adjustments that could be put in place. The role requires evening working averaging approximately once a fortnight for which an allowance is paid. Weekend working may be required rarely. You will be required to travel across both counties. A Standard Disclosure & Barring Service Check (DBS) clearance will be undertaken on the successful individual prior to offer of employment . Any offer of employment will be subject to full pre-employment checks which include identity checks, right to work in the UK, medical and receipt of satisfactory references. Additional Information - Raising Tax Awareness and Pension Considerations Annual Allowance - Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Further information on Annual Allowance can be obtained from our Pensions team. Lifetime Allowance - Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Lifetime Allowance implications. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Lifetime Allowance can be obtained from our Pensions team. Temporary Promotions/Positions - Wholetime and On-call staff: Please note that any period of temporary , whether that is by way of promotion or allowances associated with a temporary position, will not be pensionable. To find out more and apply: Our Candidate Charter outlines the commitments we make to you when applying for a vacancy with us. Please note we do not accept CV s in place of application forms. You should ensure you include satisfactory evidence in your application to support all of the areas stated as being measured at the Application Stage on the Person Specification. This will ensure you have the best opportunity of progressing to the next stage of the selection process. We are committed to building a workforce that reflects the diversity of our communities and welcome applications from all suitably qualified individuals regardless of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. All applications will be treated on merit and staff involved in recruitment and selection processes undertake unconscious bias training. We are committed to the Disability Confident Scheme and guarantee an interview to applicants with a disclosed disability if they meet the minimum criteria for the post to which they are applying. Please tell us in confidence if this applies to you, or if there are any reasonable adjustments that would help you apply for this post. Dorset & Wiltshire Fire and Rescue Service s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff and volunteers are expected to share this commitment. If you hold international qualifications, you will be required to provide official evidence that shows how these compare to UK Qualifications. We will accept a Statement of Comparability from a UK organisation called ENIC which can be obtained via their website . Please note that UK ENIC charge for this service, so if you request a Statement of Compatibility, you will be required to pay for it as we are unable to reimburse you. For further guidance on how to complete your application, please refer to the Job Application Guidance Notes. If you are experiencing difficulties completing your application or have a need to complete your application in an alternative format due to a disability, please contact HR Resourcing on within plenty of time of the closing date of the position you are applying for. Values & Behaviours Framework Our recruitment, assessment and progression processes are based on our Code of Ethics that has been developed specifically for Fire and Rescue Services. When recruiting, we identify the most important behaviours for the role and these are used as part of the short-listing and selection process.
May 03, 2024
Full time
We are currently recruiting for a part time Health and Fitness Advisor. Grade: D Salary: £27,803 per annum (FTE), rising by annual increments to £30,296 (FTE) with an additional 7.5% allowance for evening work aligned to Service shift patterns. More information on salaries and progression can be found on our pay and policies page. The part time equivalent salary based on 30 hours per week is £22,543 per annum, rising by annual increments to £24,564 with an additional 7.5% allowance for evening work aligned to Service shift patterns. Hours - 30 hours Monday to Friday Location: Dorset The centre of duty and office base for this role will be subject to agreement with flexibility to work from home/DWFRS Stations/Support Offices. The successful postholder will be required to work at Service premises across the County of Dorset. Appointment Type: Permanent Contact: For an informal discussion about this post, please contact Louise Pope, Health, Fitness and Wellbeing Coordinator , on or e-mail . Closing and Interview date: The closing date for applications is Sunday 12th May 2024 (midnight). It is intended that interviews will take place on Thursday 23rd May 2024. Should you be shortlisted for interview, further details regarding the interview format / location will be provided before the interview date. This is a fantastic opportunity to join Dorset & Wiltshire Fire and Rescue Service, an organisation that is passionate about changing and saving lives. Our corporate staff are absolutely vital in helping to make our communities safer and healthier. Without them, we couldn t do it. As well as being one of the largest combined Fire and Rescue Services in the country we are also one of the top performing. In February 2022, inspectors from His Majesty s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) looked closely at our Service and graded us as Good , Outstanding , and Good across the three inspection pillars of Effectiveness, Efficiency and People. We offer a wide range of employee benefits and strive to ensure that staff feel valued and rewarded. For example, we offer a flexi time scheme, Local Government Pension Scheme, a generous annual leave allowance, a variety of family friendly schemes and health & well-being services. As a Health and Fitness Advisor in our Health and Wellbeing department you will: Have previous relevant experience of providing health and fitness advice and support, determining requirements, and developing solutions Previous experience of implementing and reviewing best practice concepts into practical processes and experience of establishing, implementing, and maintaining effective fitness monitoring systems and procedures What makes you our ideal Health and Fitness Advisor? 4 GCSE passes - Grade A -C / 9-4, including English and Mathematics, or equivalent Level 2 qualification, or higher-level relevant qualification, and be able to provide evidence of this NVQ Level 3 In Sports Science/Health Science or equivalent Able to work to tight deadlines whilst maintaining quality standards with effective organisational and time management skills Able to build and maintain strong working relationships An excellent communicator with a positive attitude to internal and external customer care For full details of the role and requirements please have a look at the job description and person specification. Other Information: You must have a full current driving licence and be able to fulfil the significant travel requirements of the role. Use of your own vehicle will be required; however, a Service vehicle may be available. Please note Service vehicles are manual transmission only. If you are unable to drive due to a disability, we would still welcome your application and will explore any reasonable adjustments that could be put in place. The role requires evening working averaging approximately once a fortnight for which an allowance is paid. Weekend working may be required rarely. You will be required to travel across both counties. A Standard Disclosure & Barring Service Check (DBS) clearance will be undertaken on the successful individual prior to offer of employment . Any offer of employment will be subject to full pre-employment checks which include identity checks, right to work in the UK, medical and receipt of satisfactory references. Additional Information - Raising Tax Awareness and Pension Considerations Annual Allowance - Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Further information on Annual Allowance can be obtained from our Pensions team. Lifetime Allowance - Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Lifetime Allowance implications. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Lifetime Allowance can be obtained from our Pensions team. Temporary Promotions/Positions - Wholetime and On-call staff: Please note that any period of temporary , whether that is by way of promotion or allowances associated with a temporary position, will not be pensionable. To find out more and apply: Our Candidate Charter outlines the commitments we make to you when applying for a vacancy with us. Please note we do not accept CV s in place of application forms. You should ensure you include satisfactory evidence in your application to support all of the areas stated as being measured at the Application Stage on the Person Specification. This will ensure you have the best opportunity of progressing to the next stage of the selection process. We are committed to building a workforce that reflects the diversity of our communities and welcome applications from all suitably qualified individuals regardless of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. All applications will be treated on merit and staff involved in recruitment and selection processes undertake unconscious bias training. We are committed to the Disability Confident Scheme and guarantee an interview to applicants with a disclosed disability if they meet the minimum criteria for the post to which they are applying. Please tell us in confidence if this applies to you, or if there are any reasonable adjustments that would help you apply for this post. Dorset & Wiltshire Fire and Rescue Service s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff and volunteers are expected to share this commitment. If you hold international qualifications, you will be required to provide official evidence that shows how these compare to UK Qualifications. We will accept a Statement of Comparability from a UK organisation called ENIC which can be obtained via their website . Please note that UK ENIC charge for this service, so if you request a Statement of Compatibility, you will be required to pay for it as we are unable to reimburse you. For further guidance on how to complete your application, please refer to the Job Application Guidance Notes. If you are experiencing difficulties completing your application or have a need to complete your application in an alternative format due to a disability, please contact HR Resourcing on within plenty of time of the closing date of the position you are applying for. Values & Behaviours Framework Our recruitment, assessment and progression processes are based on our Code of Ethics that has been developed specifically for Fire and Rescue Services. When recruiting, we identify the most important behaviours for the role and these are used as part of the short-listing and selection process.
My client, a busy Regulatory Body who promote high professional standards in healthcare and to improve everyone s health and wellbeing are urgently seeking a Case Officer to join their busy Fitness to Practise. offices in London. You will play a key role within the Screening Department. You will use your extensive knowledge to manage and progress a caseload of fitness to practise concerns through the Screening process and applying relevant guidance and ensuring effective and timely progression and decision making. Duties will include: Analyse and manage an allocated caseload of individual cases Comply with quality and performance indicators Analyse information received on an ongoing basis and conduct timely and appropriate risk assessment of managed cases. Gathering relevant information and facts to enable a screening decision to be made. Obtain advice from the relevant professional, i.e. lawyer, clinical advisor, screening manager or case examiner. Ensure all information relating to casework is recorded appropriately and in line with relevant guidance Delegate administrative tasks to case administrators and ensure the quality of their work before it is dispatched. Ensure that statutory notices are served in accordance with the relevant statutory provisions and that the administration staff have prepared materials for consideration by fitness to practise committees in accordance with the FtP standard operating procedures (SOPs) Ensure the production of case bundles are accurate and sent to all relevant parties Delivers a high quality person centred approach to all customers, both internal and external. Requirements: Experience of managing a caseload Experience of working both in a team and independently to deliver against targets Experience of working to strict timescales in your day-to-day role Effective time management skills, including the ability to prioritise workloads and manage multiple competing priorities Able to analyse information and evidence to make decisions or recommendations. Experience of identifying and managing risk in your day-to-day work. Effective written and verbal communication skills, with the ability to communicate clearly and sensitively. Demonstrable experience of communicating by telephone, emails and letters. Able to manage and maintain professional relationships with all stakeholders, including senior individuals Experience of delivering exemplary customer care in a fast-paced and challenging environment. Recognises and understands the importance of equality and opportunity for all. Excellent IT skills Outlook, Excel, Word and Adobe and experience of using information/case management systems. This position is to start immediately on a FTC until March 2025. Please email your CV to find out more about this role and my client. Ritz Rec (Emp Agy)
May 02, 2024
Contractor
My client, a busy Regulatory Body who promote high professional standards in healthcare and to improve everyone s health and wellbeing are urgently seeking a Case Officer to join their busy Fitness to Practise. offices in London. You will play a key role within the Screening Department. You will use your extensive knowledge to manage and progress a caseload of fitness to practise concerns through the Screening process and applying relevant guidance and ensuring effective and timely progression and decision making. Duties will include: Analyse and manage an allocated caseload of individual cases Comply with quality and performance indicators Analyse information received on an ongoing basis and conduct timely and appropriate risk assessment of managed cases. Gathering relevant information and facts to enable a screening decision to be made. Obtain advice from the relevant professional, i.e. lawyer, clinical advisor, screening manager or case examiner. Ensure all information relating to casework is recorded appropriately and in line with relevant guidance Delegate administrative tasks to case administrators and ensure the quality of their work before it is dispatched. Ensure that statutory notices are served in accordance with the relevant statutory provisions and that the administration staff have prepared materials for consideration by fitness to practise committees in accordance with the FtP standard operating procedures (SOPs) Ensure the production of case bundles are accurate and sent to all relevant parties Delivers a high quality person centred approach to all customers, both internal and external. Requirements: Experience of managing a caseload Experience of working both in a team and independently to deliver against targets Experience of working to strict timescales in your day-to-day role Effective time management skills, including the ability to prioritise workloads and manage multiple competing priorities Able to analyse information and evidence to make decisions or recommendations. Experience of identifying and managing risk in your day-to-day work. Effective written and verbal communication skills, with the ability to communicate clearly and sensitively. Demonstrable experience of communicating by telephone, emails and letters. Able to manage and maintain professional relationships with all stakeholders, including senior individuals Experience of delivering exemplary customer care in a fast-paced and challenging environment. Recognises and understands the importance of equality and opportunity for all. Excellent IT skills Outlook, Excel, Word and Adobe and experience of using information/case management systems. This position is to start immediately on a FTC until March 2025. Please email your CV to find out more about this role and my client. Ritz Rec (Emp Agy)
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
May 02, 2024
Full time
Workplace Experience Lead/Food Program Manager - EMEA page is loaded Workplace Experience Lead/Food Program Manager - EMEA Apply remote type Remote locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ336922 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Workplace Experience Lead / Food Program Manager EMEA Work Dynamics EMEA - Corporate Accounts Summary The Workplace Experience Lead is responsible for all aspects of experience focused services on the account including soft services, amenity programming, customer experience training and operations. The Workplace Experience Lead will oversee an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how our client's organization is perceived and valued and positively impacts how the workplace is experienced by our client's employees and guests. Services may include, but are not limited to, reception / guest services, on-site fitness, foodservices, meeting & events, mail, print and other high touch employee services. The Experience Services Lead will be expected to provide superior client service while applying our core values of teamwork, ethics, and excellence. You are committed to helping our people achieve their ambitions and our client aspirations. Works closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Experience Services on the account. Establishes challenging, realistic, and obtainable goals to guide operation and performance. Develops comprehensive business plans that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL Manages the operational implementation of experience focused services on the account, developing programs, tools and processes while integrating the underlying services. Strives to improve service performance. Achieves and exceeds goals including performance goals, budget goals, team goals. Develops and implements customer experience training plan that enables exceptional service delivery across the account globally. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity. Leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days. Sets goals and expectations for direct reports using the performance review process and holds team accountable for successful performance. Ensures that expectations and objectives are clearly communicated. Establishes and maintains open, collaborative relationships with direct reports and entire Experience team and ensures direct reports do the same for their team. Ensuring Exceptional Customer Service Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities. Monitors and manages 3rd party vendor performance related to soft services delivery. Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's) Shares plans to take corrective action based on KPI and survey results with client leadership. Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. In addition to the responsibilities mentioned, The Workplace Experience Lead is also responsible for food program management. This includes overseeing the foodservices aspect of the experience-focused services on the account. The Workplace Experience Lead will be responsible for developing and implementing foodservice programs that align with the client's goals and objectives. Specific responsibilities related to food program management may include: Collaborating with the client and internal stakeholders to understand their foodservice needs and preferences. Developing a comprehensive foodservice plan that enhances employee engagement and satisfaction. Managing the operational implementation of the food program, including menu planning, vendor selection, and quality control Ensuring compliance with food safety regulations and health standards Developing and implementing training programs for foodservice staff to ensure exceptional service delivery. Monitoring and managing vendor performance related to foodservices delivery. Analysing and interpreting foodservice data, such as customer feedback and sales trends, to make informed decisions and drive continuous improvement. Identifying and implementing innovative ideas and best practices in foodservice to enhance the overall experience for employees and guests. Collaborating with other teams, such as facility management and procurement, to ensure smooth coordination and integration of foodservices with other aspects of the client's operations. The Experience Services Lead will play a key role in transforming the client's food experience, ensuring that it aligns with their goals and contributes to a positive works. Sound like you? To apply you need to be: Bachelor's degree 10+ years prior experience in Soft Services, Facility Management or Operations and/or knowledge of commercial real estate or hospitality industry, preferred. Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment. Track record of initiative, integrity, and good judgement Strong analytical/financial aptitude Ability to gather data, assess situations and quickly develop solutions. Highly collaborative with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Activate your Personal JLL Job Alerts Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise . click apply for full job details
At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee. So, what are the benefits? We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties and more. It's rare you won't see something going on! Tech, bike, and travel or season ticket loans. Private medical insurance (Opt in) and healthcare cash-back plan. Discounted fitness memberships up to 75% off in your area. 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year. Recognised as one of the Best Companies to Work for in the UK, by Best Companies . About the role Join our Health and Safety team based in our Brighton office, covering Health and Safety across our Brighton and Eastbourne sites. You'll lead initiatives, ensure compliance with legislation and create a safe working environment. Lead the Health and Safety Forum with a focus on engaging and collaborating across departments. Develop a Health and Safety culture that supports and encourages open communication. Develop and deliver in-house training to engage managers and staff on Health and Safety, and risk awareness. Identify risk through site inspections, risk assessments, and workstation evaluations. Offer advice on specific areas such as fire regulations, first aid, and hazardous substances. Collaborate with the team and our Chief People Director to shape a Health and Safety strategy. Create policies and procedures, monitor implementation, and gather feedback. Proactively develop and find solutions that balance stakeholder requirements with guidance. Engage employees across Paxton in the conversation of Health and Safety, to educate and build awareness. Build relationships with Stakeholders to find balanced solutions and safe working practices. Weekly travel to our Eastbourne Manufacturing Centre (1 day a week). What are we looking for? A genuine passion for Health and Safety, with the goal to create a supportive and safe working environment. Previous experience in a similar advisory role, and relevant qualifications. People-centric approach with adaptable communication styles. Focusing on a people-centric approach, we're looking for someone who can challenge and collaborate with stakeholders to find productive solutions and build effective relationships. If you have a passion for Safety and want to progress within your career, but feel you don't meet all aspects of the role we encourage you to apply anyway. At Paxton we believe in personal development, for the right person we can provide training and support to help you in your journey. The right attitude is more important to us than your skills or experience. We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us.
May 02, 2024
Full time
At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee. So, what are the benefits? We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties and more. It's rare you won't see something going on! Tech, bike, and travel or season ticket loans. Private medical insurance (Opt in) and healthcare cash-back plan. Discounted fitness memberships up to 75% off in your area. 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year. Recognised as one of the Best Companies to Work for in the UK, by Best Companies . About the role Join our Health and Safety team based in our Brighton office, covering Health and Safety across our Brighton and Eastbourne sites. You'll lead initiatives, ensure compliance with legislation and create a safe working environment. Lead the Health and Safety Forum with a focus on engaging and collaborating across departments. Develop a Health and Safety culture that supports and encourages open communication. Develop and deliver in-house training to engage managers and staff on Health and Safety, and risk awareness. Identify risk through site inspections, risk assessments, and workstation evaluations. Offer advice on specific areas such as fire regulations, first aid, and hazardous substances. Collaborate with the team and our Chief People Director to shape a Health and Safety strategy. Create policies and procedures, monitor implementation, and gather feedback. Proactively develop and find solutions that balance stakeholder requirements with guidance. Engage employees across Paxton in the conversation of Health and Safety, to educate and build awareness. Build relationships with Stakeholders to find balanced solutions and safe working practices. Weekly travel to our Eastbourne Manufacturing Centre (1 day a week). What are we looking for? A genuine passion for Health and Safety, with the goal to create a supportive and safe working environment. Previous experience in a similar advisory role, and relevant qualifications. People-centric approach with adaptable communication styles. Focusing on a people-centric approach, we're looking for someone who can challenge and collaborate with stakeholders to find productive solutions and build effective relationships. If you have a passion for Safety and want to progress within your career, but feel you don't meet all aspects of the role we encourage you to apply anyway. At Paxton we believe in personal development, for the right person we can provide training and support to help you in your journey. The right attitude is more important to us than your skills or experience. We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us.
TransUnion's Job Applicant Privacy Notice What We'll Bring: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. We have an exciting 12 month fixed term, for an HR Officer to act as the first point of contact within the HRBP and Advisory team. You will effectively support the business and our employees with HR generalist advice. This will be a busy and varied role, and your key area of focus will be to provide expertise to our line managers on a range of people issues and effectively coach managers on all employee relations cases. Perhaps you've been in a similar role, or have some relevant experience in a more junior role and would like a step up. Either is fine as long as you are conscientious, curious, keen to learn and well organised. Your experience will support you in providing timely advice to the business, managing risk and understanding trends across our business, to work with People Services and our People Partners to implement solutions, in line with business and HR Strategy. Ultimately, we're looking for someone who can support the business to enable the effective management of people performance, talent and engagement. What You'll Bring: Delivering exceptional customer service by building strong, effective, proactive relationships with customers and colleagues. Providing trusted advice to managers on a full range of people related queries and issues, identifying and escalating risks where appropriate. Managing all employee relations cases through to resolution, tracking and reporting and escalating risks where appropriate. Liaising with People Services and Payroll in relation to cases. Supporting HR Business Partners where appropriate with restructures, acquisitions, integration activities (including TUPE) etc. Educating and coaching front line managers to perform their people related responsibilities more effectively e.g., absence management, flexible working, providing feedback and performance management Providing work permit and visa advice. Carrying out exit interviews and identify trends. Proactive involvement in any initiatives or activities across all HR areas, supporting the wider HR team where appropriate with delivery of specialist projects. Input into review of all HR policies to ensure fit for purpose and meet legal and regulatory requirements. Keeps abreast of legislative and regulatory changes. Essential Skills & Experience: Solid UK HR and employment law knowledge; 2-3 years of relevant experience in a generalist HR role; Ability to be a self starter and independently manage workload in a fast-paced environment, escalating or seeking guidance where required; Experience of managing sensitive situations and handling customers and stakeholders with empathy and understanding; Knowledge of GDPR legislation; Desirable - experience in reviewing and improving policies; Desirable - experience in creating self service tools for managers including people manager guides and developing programmes to upskill first and second linemanagers; Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. We're happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London. 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme +access to the TransUnion Employee Stock Purchase Plan Private health care +a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying
May 01, 2024
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. We have an exciting 12 month fixed term, for an HR Officer to act as the first point of contact within the HRBP and Advisory team. You will effectively support the business and our employees with HR generalist advice. This will be a busy and varied role, and your key area of focus will be to provide expertise to our line managers on a range of people issues and effectively coach managers on all employee relations cases. Perhaps you've been in a similar role, or have some relevant experience in a more junior role and would like a step up. Either is fine as long as you are conscientious, curious, keen to learn and well organised. Your experience will support you in providing timely advice to the business, managing risk and understanding trends across our business, to work with People Services and our People Partners to implement solutions, in line with business and HR Strategy. Ultimately, we're looking for someone who can support the business to enable the effective management of people performance, talent and engagement. What You'll Bring: Delivering exceptional customer service by building strong, effective, proactive relationships with customers and colleagues. Providing trusted advice to managers on a full range of people related queries and issues, identifying and escalating risks where appropriate. Managing all employee relations cases through to resolution, tracking and reporting and escalating risks where appropriate. Liaising with People Services and Payroll in relation to cases. Supporting HR Business Partners where appropriate with restructures, acquisitions, integration activities (including TUPE) etc. Educating and coaching front line managers to perform their people related responsibilities more effectively e.g., absence management, flexible working, providing feedback and performance management Providing work permit and visa advice. Carrying out exit interviews and identify trends. Proactive involvement in any initiatives or activities across all HR areas, supporting the wider HR team where appropriate with delivery of specialist projects. Input into review of all HR policies to ensure fit for purpose and meet legal and regulatory requirements. Keeps abreast of legislative and regulatory changes. Essential Skills & Experience: Solid UK HR and employment law knowledge; 2-3 years of relevant experience in a generalist HR role; Ability to be a self starter and independently manage workload in a fast-paced environment, escalating or seeking guidance where required; Experience of managing sensitive situations and handling customers and stakeholders with empathy and understanding; Knowledge of GDPR legislation; Desirable - experience in reviewing and improving policies; Desirable - experience in creating self service tools for managers including people manager guides and developing programmes to upskill first and second linemanagers; Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. We're happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London. 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme +access to the TransUnion Employee Stock Purchase Plan Private health care +a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying
Job Description Salary - £22,500 per annum Location - Ty Croes Cwrlwys Valegate Retail Park, Cardiff. Days & Hours - Mon - Fri, 8:30am - 5:00pm (1 hour lunch) Employment Type - Full-time, permanent We're looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Culverhouse Cross, Cardiff. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. Due to the location of the office you will need to have a driving licence and a car. Key responsibilities of a Customer Service Advisor: Provide property management and tenancy administration support service to branches, landlords and tenants. Co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor: Understanding of operations within an estate agency business Outstanding Customer Service and solid administration skills Resilient, positive, numerate and detail oriented Organised and able to prioritise workload in a faced paced environment Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Due to the location of the office you will need to have a driving licence and car. Benefits of being a Customer Service Advisor? Support in training towards ARLA - NFOPP qualifications Industry leading training and development Demonstrable career ladder and opportunities for progression Collaborative, rewarding and fun environment Access to our Employee Assistance Programme 24 hours per day, 7 days per week. Discounts on Estate Agency, Mortgage, Conveyancing and Surveyor Services. Nuffield Gym Discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support , Call Center , Retail , Hospitality , Leisure and Care sectors. Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00325
May 01, 2024
Full time
Job Description Salary - £22,500 per annum Location - Ty Croes Cwrlwys Valegate Retail Park, Cardiff. Days & Hours - Mon - Fri, 8:30am - 5:00pm (1 hour lunch) Employment Type - Full-time, permanent We're looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Culverhouse Cross, Cardiff. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. Due to the location of the office you will need to have a driving licence and a car. Key responsibilities of a Customer Service Advisor: Provide property management and tenancy administration support service to branches, landlords and tenants. Co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor: Understanding of operations within an estate agency business Outstanding Customer Service and solid administration skills Resilient, positive, numerate and detail oriented Organised and able to prioritise workload in a faced paced environment Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Due to the location of the office you will need to have a driving licence and car. Benefits of being a Customer Service Advisor? Support in training towards ARLA - NFOPP qualifications Industry leading training and development Demonstrable career ladder and opportunities for progression Collaborative, rewarding and fun environment Access to our Employee Assistance Programme 24 hours per day, 7 days per week. Discounts on Estate Agency, Mortgage, Conveyancing and Surveyor Services. Nuffield Gym Discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support , Call Center , Retail , Hospitality , Leisure and Care sectors. Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00325
Welfare Advisor to Students within Higher Education Birmingham, Fulltime & Permanent Role Hybrid Working Monday - Friday 9-5.30pm & 9.30-6pmDo you have experience of supporting and guiding students in need of advice, information or help? Are you calm, collected and reassuring when faced with a crisis? If so, we have the perfect opportunity for you! About our role: As Student Welfare Advisor you will have the knowledge & ability to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students at each stage of the learner pathway. Our role will also involve providing advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely our partner Universities to provide a structured system of support in line with our processes and policies. You will ideally have knowledge in the government benefit system and housing regulations etc. and dealt with various crisis matters for example homelessness, financial hardship, violence, abuse etc. Here's a flavour of what's involved: (click through to read the JD)Responsible for the delivery of provision of student welfare services, including oneto-one appointments, workshops and events, accommodation advice andsupport, funding/financial advice and student health advice (all advice to be within specified policies), learning support and disability support.To be a member of the safeguarding team, assessing risks and delivering training to staff Ensure the provision of professional services (externally where necessary) to ensure students have access to appropriate support. This may include counselling, learning and disability support for example, ensure students are effectively signposted to external agencies when appropriate.Assessing and making Safeguarding referrals and providing appropriate supportand assistance providing an emergency service for students in immediatedistress. Bring your experience:Ability to be a credible source of guidance & support to academic & professional services colleagues on student issues that may evoke concern and risk & duty of care e.g., mental health, urgent incidents,fitness to study, sexual violence, forced marriage, safeguarding EssentialYou will have a proven track record of developing and/or implementing inclusivepolicy and practice in an organisational context. Desirable Experience in working in Higher Education Desirable Developing & embedding good practice into service delivery EssentialKnowledge of Child Protection, Adult at Risk and Prevent legislation. Essential of State Benefits EssentialKnowledge of housing legislation EssentialUp to date knowledge and experience of inclusion, disability and diversity legislation and frameworks DesirableA little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.Apply now - here's how! Simply hit the apply button.Equal OpportunitiesAt QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.We look forward to hearing from you!
May 01, 2024
Full time
Welfare Advisor to Students within Higher Education Birmingham, Fulltime & Permanent Role Hybrid Working Monday - Friday 9-5.30pm & 9.30-6pmDo you have experience of supporting and guiding students in need of advice, information or help? Are you calm, collected and reassuring when faced with a crisis? If so, we have the perfect opportunity for you! About our role: As Student Welfare Advisor you will have the knowledge & ability to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students at each stage of the learner pathway. Our role will also involve providing advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely our partner Universities to provide a structured system of support in line with our processes and policies. You will ideally have knowledge in the government benefit system and housing regulations etc. and dealt with various crisis matters for example homelessness, financial hardship, violence, abuse etc. Here's a flavour of what's involved: (click through to read the JD)Responsible for the delivery of provision of student welfare services, including oneto-one appointments, workshops and events, accommodation advice andsupport, funding/financial advice and student health advice (all advice to be within specified policies), learning support and disability support.To be a member of the safeguarding team, assessing risks and delivering training to staff Ensure the provision of professional services (externally where necessary) to ensure students have access to appropriate support. This may include counselling, learning and disability support for example, ensure students are effectively signposted to external agencies when appropriate.Assessing and making Safeguarding referrals and providing appropriate supportand assistance providing an emergency service for students in immediatedistress. Bring your experience:Ability to be a credible source of guidance & support to academic & professional services colleagues on student issues that may evoke concern and risk & duty of care e.g., mental health, urgent incidents,fitness to study, sexual violence, forced marriage, safeguarding EssentialYou will have a proven track record of developing and/or implementing inclusivepolicy and practice in an organisational context. Desirable Experience in working in Higher Education Desirable Developing & embedding good practice into service delivery EssentialKnowledge of Child Protection, Adult at Risk and Prevent legislation. Essential of State Benefits EssentialKnowledge of housing legislation EssentialUp to date knowledge and experience of inclusion, disability and diversity legislation and frameworks DesirableA little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.Apply now - here's how! Simply hit the apply button.Equal OpportunitiesAt QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.We look forward to hearing from you!
PATRIZIA is a leading partner for global real assets. The expertise and commitment of our global teams form the basis of our success. Shaping a sustainable future and making a positive contribution to society is what drives our daily business. As an Associate in the Fund Operations International team you will be responsible for the effective management of all SPVs (including the Fund vehicle itself). Your Responsibilities The Associate will need to have good experience in the following subject matters and work with the support of a Senior Associate / Fund Finance Manager (FFM) on the following areas: Investment Steering: Accounting - to be able to adequately review third party bookkeepers' management accounts and to effectively instruct any changes. To prepare the commercial and GAAP adjustments required for Fund consolidations, cash flows, NAV reconciliations and distributions Transaction support - to be able to support the Fund Finance Manager of that fund and the wider Fund Management team on transactions from a Fund perspective, fully understanding the tax structuring and mechanics of transactions, feeding into the SPA where relevant, supporting the buy side or sell side due diligence, managing the completion mechanics, managing funds flows and integrating the acquisition into an existing structure or effectively accounting for a disposal Tax compliance - to have a good working knowledge of all types of taxes (direct and indirect), working with tax advisors across a European portfolio and applying tax computations (incl. deferred tax) to the book-keeping, cash flow modelling and reporting of Funds. Regulatory compliance - Manage audits, tax declarations and board meetings, organising resolutions and, where regulatory requirements in other jurisdictions are required, ensure that these are fully observed at all times Business support - manage the creation and liquidation of SPVs, feed into liquidity management and organising capital injections / repayments. Also support on group revenue matters and manage internal controls compliance Partner Steering: On a day-to-day basis, manage the inputs from third party service provider, mostly local accountants, tax advisors, auditors and property managers. Also, ensure quality and timeliness of reporting Upon demand, support the take on process of new service providers in conjunction with the department's bespoke Partner Steering team. Tasks include the management of contracts and the data flow of information into the PATRIZIA systems What we look for Target skill set, to be developed with on-the-job training: Develop sound working relationships with counterparts in other offices and on other sites, as well as professional associations and consultants. Ensure up to date knowledge of relevant financial regulations and standards throughout and implementation of policies and procedures to uphold these. Ability to operate in a dynamic environment, ability to work in multi-dimensional teams Ability to work beyond pure finance and consider the business as a whole, be strategic and multitask various inputs and deadlines. Ability to work under pressure / to a tight timetable, have attention to detail at all times without losing sight of the bigger picture and must also be an excellent team player Strong analytical skills, Excel skills and communication skills Competencies / qualifications required: The job holder will need to be a UK part qualified accountant, ideally with 1-2 years of relevant (Real Estate) experience and group consolidations Knowledge of UK GAAP and IFRS What we offer Competitive and performance oriented remuneration package Hybrid working environment and mobile working Various skill building and learning opportunities through PATRIZIA Academy, like talent development programs and mentorship Inclusive and equal-opportunity workplace (incl. ED&I Committee) in an international environment Possibility to participate in different employee resource groups (NextGen, LGBTQ+ Alliance, Female Advance, Parents & Carer Network etc.) Health and well-being benefits, like virtual fitness classes and mental health offerings Extra paid holidays for social engagement (e.g. for the PATRIZIA Foundation)
May 01, 2024
Full time
PATRIZIA is a leading partner for global real assets. The expertise and commitment of our global teams form the basis of our success. Shaping a sustainable future and making a positive contribution to society is what drives our daily business. As an Associate in the Fund Operations International team you will be responsible for the effective management of all SPVs (including the Fund vehicle itself). Your Responsibilities The Associate will need to have good experience in the following subject matters and work with the support of a Senior Associate / Fund Finance Manager (FFM) on the following areas: Investment Steering: Accounting - to be able to adequately review third party bookkeepers' management accounts and to effectively instruct any changes. To prepare the commercial and GAAP adjustments required for Fund consolidations, cash flows, NAV reconciliations and distributions Transaction support - to be able to support the Fund Finance Manager of that fund and the wider Fund Management team on transactions from a Fund perspective, fully understanding the tax structuring and mechanics of transactions, feeding into the SPA where relevant, supporting the buy side or sell side due diligence, managing the completion mechanics, managing funds flows and integrating the acquisition into an existing structure or effectively accounting for a disposal Tax compliance - to have a good working knowledge of all types of taxes (direct and indirect), working with tax advisors across a European portfolio and applying tax computations (incl. deferred tax) to the book-keeping, cash flow modelling and reporting of Funds. Regulatory compliance - Manage audits, tax declarations and board meetings, organising resolutions and, where regulatory requirements in other jurisdictions are required, ensure that these are fully observed at all times Business support - manage the creation and liquidation of SPVs, feed into liquidity management and organising capital injections / repayments. Also support on group revenue matters and manage internal controls compliance Partner Steering: On a day-to-day basis, manage the inputs from third party service provider, mostly local accountants, tax advisors, auditors and property managers. Also, ensure quality and timeliness of reporting Upon demand, support the take on process of new service providers in conjunction with the department's bespoke Partner Steering team. Tasks include the management of contracts and the data flow of information into the PATRIZIA systems What we look for Target skill set, to be developed with on-the-job training: Develop sound working relationships with counterparts in other offices and on other sites, as well as professional associations and consultants. Ensure up to date knowledge of relevant financial regulations and standards throughout and implementation of policies and procedures to uphold these. Ability to operate in a dynamic environment, ability to work in multi-dimensional teams Ability to work beyond pure finance and consider the business as a whole, be strategic and multitask various inputs and deadlines. Ability to work under pressure / to a tight timetable, have attention to detail at all times without losing sight of the bigger picture and must also be an excellent team player Strong analytical skills, Excel skills and communication skills Competencies / qualifications required: The job holder will need to be a UK part qualified accountant, ideally with 1-2 years of relevant (Real Estate) experience and group consolidations Knowledge of UK GAAP and IFRS What we offer Competitive and performance oriented remuneration package Hybrid working environment and mobile working Various skill building and learning opportunities through PATRIZIA Academy, like talent development programs and mentorship Inclusive and equal-opportunity workplace (incl. ED&I Committee) in an international environment Possibility to participate in different employee resource groups (NextGen, LGBTQ+ Alliance, Female Advance, Parents & Carer Network etc.) Health and well-being benefits, like virtual fitness classes and mental health offerings Extra paid holidays for social engagement (e.g. for the PATRIZIA Foundation)
We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all. Imagine the sheer breadth of talent it takes to inspire he future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us. The Team We are team Hitachi Pentaho, the innovative minds behind a suite of sophisticated software that accelerates data fitness within organizations. Part of Hitachi Group, our expertise supports the cutting-edge work of Hitachi Vantara and Hitachi Digital Services. We're people-centric and here to power good. We unlock data's full potential so that together, we can take theme park fans on magical rides, conserve natural resources and save lives. This is a world of dynamic data migration, trusted data discovery, reliable privacy and compliance and unified data integration. We do it all on a global scale. We do it through the power of acceleration. Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to "fit" every requirement - your life experience, character, perceptive and passion for achieving great things in the world are equally as important to us. The Role The Partner Manager will be tasked with helping to create and drive revenue opportunities by managing the overall business alliance partnership, development, execution and cross-functional coordination of the Value Added Reseller (VAR) business for Pentaho Product Software Business. This position acts as the coordination point for partnerships that support market share growth for Pentaho and their partners. This individual will be expected to be the resident expert regarding Value Added Resell partners, including their market segments, customer lifecycle, sales processes, competitive landscape, complimentary solution capabilities and key stakeholders in order to develop and execute on a market plan. The successful individual will be able to informally lead colleagues in product management, sales and supporting functions in the development and execution of a coordinated partner growth strategy. Specifically, the individual will develop senior level relationships with VARs in area of Data Management/Big Data/Analytics/Edge, working across all sales teams, and all other facets of the business to create mutually beneficial relationships. Success will be measured through development of a strategic roadmap, tactical execution of initiatives, strategic wins, customer success case studies, practice buildout, repeatable solutions and overall revenue growth. Key Responsibilities include: Oversee all aspects of relationship; Sales, Product Management, Product Marketing and Marketing. Development and co-management of a comprehensive quarterly and annual business development plan with sponsorship and participation from VARs partner managers. Increase Pentaho sales team's productivity, deal size and awareness of VARs. Train Pentaho sales teams on how to co-sell services from VARs using a combination of programs such as lunch and learn, new hire training, and new product training Conduct account planning sessions with Pentaho's salesforce, which includes segmenting account base to coordinate customer contact The identification, acquisition and development of successful relationships with a range of VARs. Enable Pentaho's VARs to effectively position and sell their solutions portfolio by proactive engagement, education and communication of a shared value proposition. Be a trusted Advisor to the VARs business. Continuously seek to improve and build upon knowledge of market trends including environmental and competitive influencing forces. Hitachi Vantara is a global company and the candidate will be interacting with staff remotely across Asia, Europe and the Americas where English is the language of choice. The candidate must be fluent in English. What you'll bring: 7+ years of work experience with progressive responsibility in product management, field sales, channel sales, or business development of enterprise software business 5+ years of work with named alliances or its eco-system strongly preferred in the data management space Experience in leading cross-functional teams Very strong organization, program management and execution skills Previous consulting, product management, alliances, sales/marketing Experience with data management, data lake, Hadoop, software applications and data center operations and enterprise Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings . We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We want to help you take care of your today and tomorrow - at home and at work. Which is why we offer industry-leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). About us We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society . If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic . Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
May 01, 2024
Full time
We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all. Imagine the sheer breadth of talent it takes to inspire he future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us. The Team We are team Hitachi Pentaho, the innovative minds behind a suite of sophisticated software that accelerates data fitness within organizations. Part of Hitachi Group, our expertise supports the cutting-edge work of Hitachi Vantara and Hitachi Digital Services. We're people-centric and here to power good. We unlock data's full potential so that together, we can take theme park fans on magical rides, conserve natural resources and save lives. This is a world of dynamic data migration, trusted data discovery, reliable privacy and compliance and unified data integration. We do it all on a global scale. We do it through the power of acceleration. Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to "fit" every requirement - your life experience, character, perceptive and passion for achieving great things in the world are equally as important to us. The Role The Partner Manager will be tasked with helping to create and drive revenue opportunities by managing the overall business alliance partnership, development, execution and cross-functional coordination of the Value Added Reseller (VAR) business for Pentaho Product Software Business. This position acts as the coordination point for partnerships that support market share growth for Pentaho and their partners. This individual will be expected to be the resident expert regarding Value Added Resell partners, including their market segments, customer lifecycle, sales processes, competitive landscape, complimentary solution capabilities and key stakeholders in order to develop and execute on a market plan. The successful individual will be able to informally lead colleagues in product management, sales and supporting functions in the development and execution of a coordinated partner growth strategy. Specifically, the individual will develop senior level relationships with VARs in area of Data Management/Big Data/Analytics/Edge, working across all sales teams, and all other facets of the business to create mutually beneficial relationships. Success will be measured through development of a strategic roadmap, tactical execution of initiatives, strategic wins, customer success case studies, practice buildout, repeatable solutions and overall revenue growth. Key Responsibilities include: Oversee all aspects of relationship; Sales, Product Management, Product Marketing and Marketing. Development and co-management of a comprehensive quarterly and annual business development plan with sponsorship and participation from VARs partner managers. Increase Pentaho sales team's productivity, deal size and awareness of VARs. Train Pentaho sales teams on how to co-sell services from VARs using a combination of programs such as lunch and learn, new hire training, and new product training Conduct account planning sessions with Pentaho's salesforce, which includes segmenting account base to coordinate customer contact The identification, acquisition and development of successful relationships with a range of VARs. Enable Pentaho's VARs to effectively position and sell their solutions portfolio by proactive engagement, education and communication of a shared value proposition. Be a trusted Advisor to the VARs business. Continuously seek to improve and build upon knowledge of market trends including environmental and competitive influencing forces. Hitachi Vantara is a global company and the candidate will be interacting with staff remotely across Asia, Europe and the Americas where English is the language of choice. The candidate must be fluent in English. What you'll bring: 7+ years of work experience with progressive responsibility in product management, field sales, channel sales, or business development of enterprise software business 5+ years of work with named alliances or its eco-system strongly preferred in the data management space Experience in leading cross-functional teams Very strong organization, program management and execution skills Previous consulting, product management, alliances, sales/marketing Experience with data management, data lake, Hadoop, software applications and data center operations and enterprise Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings . We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We want to help you take care of your today and tomorrow - at home and at work. Which is why we offer industry-leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). About us We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society . If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic . Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
AESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds of projects, our multi-disciplinary team of Architects, Planners, Engineers, Scientists, Modelers and Project Managers work alongside our clients to deliver effective solutions that stand the test of time. Job Description Due to the continuing success and growth of our UK team, this fantastic opportunity has opened up at our award-winning specialist consultancy, engineering and advisory firm. At AESG we are looking for a Senior Structural Facade Engineer to support the division and work alongside our other specialist disciplines. The role will include independent project management of complex design and construction projects, covering all aspects of structural design and project delivery. The ideal candidate will have a passion for creating technical engineering solutions and a willingness to work across multiple large-scale projects. This role offers an excellent opportunity for an experienced and motivated senior structural engineer seeking a leadership role within a growing and ambitious company with a unique service offering. Key Responsibilities The role will include: Working closely with clients to ensure an exemplary level of quality Extensive project management Working with our multidiscipline team to ensure coordinated outputs Supporting the development our Structures offering to the UK The ideal candidate fits the below profile: Motivated and Self-driven (Entrepreneurial Outlook) Committed to Technical Excellence Good Relationship Builder (internal and external) Must have/be: Degree or Masters Degree in Structural Engineering or Mechanical Engineering or similar Sound technical knowledge in Structural Engineering within Residential, Commercial and Hotels sectors. Working towards becoming a Chartered Engineer with IStructE or ICE A thorough understanding of structural engineering and interdisciplinary design, helping to deliver a variety of challenging building projects, from concept through to detailed design and on-site. Able to take a brief from the project lead and deliver & control the tasks required, within time and budget Familiar with engineering software such as Strand7, Therm, Staad, Solidworks. Grasshopper and Rhino is a plus Ability to conduct finite element analysis for complex glazed elements, metal components and other materials Demonstrate a strong conceptual and technical intuitive understanding of structures and their behaviour. AESG is a multidisciplinary specialist consultancy, offering a consultancy service and work environment like no other. Through our world-class reputation for innovative thinking, pushing projects to outperform expectations through smart application of planning, engineering and architectural solutions, our project portfolio includes some of the worlds most forward-thinking and exciting new developments. The success of our company is built on the success of individuals. Our ability to achieve what we have is because our staff are driven, passionate and love what they do. As an employee of AESG you can expect: A huge amount of freedom for our high-performing employees Great career opportunities as the company continues to grow, with access to huge variety of projects and incredible clients Working on some of the worlds leading developments and tackling our clients greatest challenges Commitment in building on your areas of specialism and focal interest points, supporting your professional development through a structured training and mentorship program Highly collaborative approach across the different technical service offerings Promotion of the importance of health and well-being of the team, including team-building fitness activities, social events and the provision of a healthy work environment To be part of a dynamic and motivated team with an amazing team culture Copyright 2024 AESG All Rights Reserved.
May 01, 2024
Full time
AESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds of projects, our multi-disciplinary team of Architects, Planners, Engineers, Scientists, Modelers and Project Managers work alongside our clients to deliver effective solutions that stand the test of time. Job Description Due to the continuing success and growth of our UK team, this fantastic opportunity has opened up at our award-winning specialist consultancy, engineering and advisory firm. At AESG we are looking for a Senior Structural Facade Engineer to support the division and work alongside our other specialist disciplines. The role will include independent project management of complex design and construction projects, covering all aspects of structural design and project delivery. The ideal candidate will have a passion for creating technical engineering solutions and a willingness to work across multiple large-scale projects. This role offers an excellent opportunity for an experienced and motivated senior structural engineer seeking a leadership role within a growing and ambitious company with a unique service offering. Key Responsibilities The role will include: Working closely with clients to ensure an exemplary level of quality Extensive project management Working with our multidiscipline team to ensure coordinated outputs Supporting the development our Structures offering to the UK The ideal candidate fits the below profile: Motivated and Self-driven (Entrepreneurial Outlook) Committed to Technical Excellence Good Relationship Builder (internal and external) Must have/be: Degree or Masters Degree in Structural Engineering or Mechanical Engineering or similar Sound technical knowledge in Structural Engineering within Residential, Commercial and Hotels sectors. Working towards becoming a Chartered Engineer with IStructE or ICE A thorough understanding of structural engineering and interdisciplinary design, helping to deliver a variety of challenging building projects, from concept through to detailed design and on-site. Able to take a brief from the project lead and deliver & control the tasks required, within time and budget Familiar with engineering software such as Strand7, Therm, Staad, Solidworks. Grasshopper and Rhino is a plus Ability to conduct finite element analysis for complex glazed elements, metal components and other materials Demonstrate a strong conceptual and technical intuitive understanding of structures and their behaviour. AESG is a multidisciplinary specialist consultancy, offering a consultancy service and work environment like no other. Through our world-class reputation for innovative thinking, pushing projects to outperform expectations through smart application of planning, engineering and architectural solutions, our project portfolio includes some of the worlds most forward-thinking and exciting new developments. The success of our company is built on the success of individuals. Our ability to achieve what we have is because our staff are driven, passionate and love what they do. As an employee of AESG you can expect: A huge amount of freedom for our high-performing employees Great career opportunities as the company continues to grow, with access to huge variety of projects and incredible clients Working on some of the worlds leading developments and tackling our clients greatest challenges Commitment in building on your areas of specialism and focal interest points, supporting your professional development through a structured training and mentorship program Highly collaborative approach across the different technical service offerings Promotion of the importance of health and well-being of the team, including team-building fitness activities, social events and the provision of a healthy work environment To be part of a dynamic and motivated team with an amazing team culture Copyright 2024 AESG All Rights Reserved.
Welfare Advisor to Students within Higher Education Birmingham, Fulltime & Permanent Role Hybrid Working Monday - Friday 9-5.30pm & 9.30-6pm Do you have experience of supporting and guiding students in need of advice, information or help? Are you calm, collected and reassuring when faced with a crisis? If so, we have the perfect opportunity for you! About our role: As Student Welfare Advisor you will have the knowledge & ability to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students at each stage of the learner pathway.Our role will also involve providing advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely our partner Universities to provide a structured system of support in line with our processes and policies.You will ideally have knowledge in the government benefit system and housing regulations etc. and dealt with various crisis matters for example homelessness, financial hardship, violence, abuse etc. Here's a flavour of what's involved: (click through to read the JD)Responsible for the delivery of provision of student welfare services, including oneto-one appointments, workshops and events, accommodation advice andsupport, funding/financial advice and student health advice (all advice to bewithin specified policies), learning support and disability support.To be a member of the safeguarding team, assessing risks and delivering trainingto staffEnsure the provision of professional services (externally where necessary) to ensure students have access to appropriate support. This may include counselling, learning and disability support for example, ensure students are effectively signposted to external agencies when appropriate.Assessing and making Safeguarding referrals and providing appropriate supportand assistance providing an emergency service for students in immediatedistress. Bring your experience: Ability to be a credible source of guidance & support to academic &professional services colleagues on student issues that may evokeconcern and risk & duty of care e.g., mental health, urgent incidents,fitness to study, sexual violence, forced marriage, safeguarding EssentialYou will have a proven track record of developing and/or implementing inclusivepolicy and practice in an organisational context. DesirableExperience in working in Higher Education DesirableDeveloping & embedding good practice into service delivery EssentialKnowledge of Child Protection, Adult at Risk and Prevent legislation. EssentialKnowledge of State Benefits Essential Knowledge of housing legislation Essential Up to date knowledge and experience of inclusion, disability and diversity legislation and frameworks Desirable A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now - here's how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We look forward to hearing from you!
May 01, 2024
Full time
Welfare Advisor to Students within Higher Education Birmingham, Fulltime & Permanent Role Hybrid Working Monday - Friday 9-5.30pm & 9.30-6pm Do you have experience of supporting and guiding students in need of advice, information or help? Are you calm, collected and reassuring when faced with a crisis? If so, we have the perfect opportunity for you! About our role: As Student Welfare Advisor you will have the knowledge & ability to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students at each stage of the learner pathway.Our role will also involve providing advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely our partner Universities to provide a structured system of support in line with our processes and policies.You will ideally have knowledge in the government benefit system and housing regulations etc. and dealt with various crisis matters for example homelessness, financial hardship, violence, abuse etc. Here's a flavour of what's involved: (click through to read the JD)Responsible for the delivery of provision of student welfare services, including oneto-one appointments, workshops and events, accommodation advice andsupport, funding/financial advice and student health advice (all advice to bewithin specified policies), learning support and disability support.To be a member of the safeguarding team, assessing risks and delivering trainingto staffEnsure the provision of professional services (externally where necessary) to ensure students have access to appropriate support. This may include counselling, learning and disability support for example, ensure students are effectively signposted to external agencies when appropriate.Assessing and making Safeguarding referrals and providing appropriate supportand assistance providing an emergency service for students in immediatedistress. Bring your experience: Ability to be a credible source of guidance & support to academic &professional services colleagues on student issues that may evokeconcern and risk & duty of care e.g., mental health, urgent incidents,fitness to study, sexual violence, forced marriage, safeguarding EssentialYou will have a proven track record of developing and/or implementing inclusivepolicy and practice in an organisational context. DesirableExperience in working in Higher Education DesirableDeveloping & embedding good practice into service delivery EssentialKnowledge of Child Protection, Adult at Risk and Prevent legislation. EssentialKnowledge of State Benefits Essential Knowledge of housing legislation Essential Up to date knowledge and experience of inclusion, disability and diversity legislation and frameworks Desirable A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. Apply now - here's how! Simply hit the apply button. Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We look forward to hearing from you!
Be part of the team that supports and looks after the health and wellbeing of our whole force! We are looking for a registered nurse with experience of providing outstanding health and wellbeing screening services within the Occupational Health and Wellbeing team. As ourOccupational Health and Wellbeing Screening Advisoryou will be supporting the wider team to provide a comprehensive screening service to all staff and officers, providing advice, guidance, and support to ensure our force can work to the best of their abilities. What youll be doing Youll provide professional and appropriate health and wellbeing advice, guidance, and support. Undertaking pre-placement health assessments on prospective police officers and staff, and regular health surveillance such as spirometry and audiometry for roles such as firearms officers and call handlers. You will deliver efficient health and wellbeing assessment, and produce health promotion materials in both paper and electronic form to inform and support the force The must haves You must be an RGN Level 1 (or equivalent) on the Nursing Midwifery Council Register. Have experience and knowledge of health surveillance and fitness for work assessments, particularly venepuncture, audiometry, and spirometry. Have the ability to work in a fast-paced environment working with attention to detail and accuracy. Strong verbal, written and interpersonal skills with the ability to communicate confidently and effectively at all levels is vital Whats in it for you? At Derbyshire Constabulary, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your very best. Everyone here works hard. Thats why we reward them with a wide range ofbenefits. Salary £33,915-£40,950 Full Time, 37 hours per week For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy. Before you click apply You must have a valid driving licence and willingness to use your own vehicle for work purposes. Due to vetting requirements, you must have 3 years continuous residency in the UK. If successful, you will be required to submit yourself for drug testing in line with the forces drug policy. Whats next If we feel like a place where you can belong, we'd love to learn more about you. Please click apply to attach your CV and Supporting Statement, stating how you meet the essential/desirable criteria as listed within the job description. To support you with your application we have provided someCV Application Guidanceandour recruitment process. To find out more, register for our upcoming information webinars clickhere. Interviews will be held Monday 13th May 2024 Who we are Here at Derbyshire Constabulary, policing doesn't have to mean patrolling the streets. Just as important as our uniformed officers is our strong team of professional and support staff working behind the scenes. Its these skilled people, people like you who contribute to the policing of Derbyshire. To understand how you can make Derbyshire safer together visit ourcareers website. JBRP1_UKTJ
May 01, 2024
Full time
Be part of the team that supports and looks after the health and wellbeing of our whole force! We are looking for a registered nurse with experience of providing outstanding health and wellbeing screening services within the Occupational Health and Wellbeing team. As ourOccupational Health and Wellbeing Screening Advisoryou will be supporting the wider team to provide a comprehensive screening service to all staff and officers, providing advice, guidance, and support to ensure our force can work to the best of their abilities. What youll be doing Youll provide professional and appropriate health and wellbeing advice, guidance, and support. Undertaking pre-placement health assessments on prospective police officers and staff, and regular health surveillance such as spirometry and audiometry for roles such as firearms officers and call handlers. You will deliver efficient health and wellbeing assessment, and produce health promotion materials in both paper and electronic form to inform and support the force The must haves You must be an RGN Level 1 (or equivalent) on the Nursing Midwifery Council Register. Have experience and knowledge of health surveillance and fitness for work assessments, particularly venepuncture, audiometry, and spirometry. Have the ability to work in a fast-paced environment working with attention to detail and accuracy. Strong verbal, written and interpersonal skills with the ability to communicate confidently and effectively at all levels is vital Whats in it for you? At Derbyshire Constabulary, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your very best. Everyone here works hard. Thats why we reward them with a wide range ofbenefits. Salary £33,915-£40,950 Full Time, 37 hours per week For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy. Before you click apply You must have a valid driving licence and willingness to use your own vehicle for work purposes. Due to vetting requirements, you must have 3 years continuous residency in the UK. If successful, you will be required to submit yourself for drug testing in line with the forces drug policy. Whats next If we feel like a place where you can belong, we'd love to learn more about you. Please click apply to attach your CV and Supporting Statement, stating how you meet the essential/desirable criteria as listed within the job description. To support you with your application we have provided someCV Application Guidanceandour recruitment process. To find out more, register for our upcoming information webinars clickhere. Interviews will be held Monday 13th May 2024 Who we are Here at Derbyshire Constabulary, policing doesn't have to mean patrolling the streets. Just as important as our uniformed officers is our strong team of professional and support staff working behind the scenes. Its these skilled people, people like you who contribute to the policing of Derbyshire. To understand how you can make Derbyshire safer together visit ourcareers website. JBRP1_UKTJ
Are you a law graduate looking for training and development with a view to achieving qualified status as a Chartered Legal Executive and then Solicitor at the end of your training period? WorkNest is looking for Paralegals to join our Employment Law Team based in Chester. What we're looking for: Possession of a good standard law degree and, ideally, a completed LPC Work in a legal environment or previous paralegal experience preferable but not essential Working knowledge of basic legal principles Interest in developing a knowledge of employment law Efficient working in line with a largely fixed fee model Ability to prioritise and work to deadlines whilst maintaining high standards of service Evidence of commercial awareness and high standards of client care Evidence of a good level of achievement of business objectives and client satisfaction Behaviours aligned with WorkNest values Team player What you'll be doing: During the period of the training, you will provide high quality, pragmatic and efficient advice and assistance to WorkNest's colleagues initially before progressing to deal directly with clients. To provide brilliant service as a junior member of our advisory, litigation or contracts and handbook teams. Main Duties and Responsibilities: To draft, using template documents and following the instructions of the individual adviser, contracts, handbooks and a range of letters and documents for clients. To assist colleagues in the preparation of ET cases. To assist colleagues by researching legal points In due course to provide basic telephone and email advice direct to clients on basic employment law queries, subject to suitable supervision. To make sure all advice to clients is timely, efficient, accurate, practical, and commercial. To adhere to WorkNest's requirements and relevant professional standards in dealings with clients. To undertake conscientiously all training to ensure that learning and development needs are met. To support the team as directed enabling them to provide high quality advice and legally compliant documentation to clients to ensure we provide the best fixed fee legal & ER advisory service in the UK Any other duties as reasonably requested by your line manager to meet the needs of the business. Where you'll be working: The position will be based in our Aldford, Chester office. What's in it for you £23,400 per annum and an attractive company benefits package, including: Health Cash plan Life Assurance Up to £15 per month fitness subsidence Hybrid working arrangements Auto Enrolment Pension contributions after 3 months service Birthday Day off VITO Days - up to 2 days per holiday year paid volunteering Free Will writing service EAP & Wellbeing services Who we are WorkNest is part of the GRC (Governance, Risk and Compliance) division within Marlowe PLC. We are a powerhouse of employment law, HR and health and safety support services, weaving pragmatic advice with powerful technology platforms. We have experienced exceptional growth over the last 24 months, fuelled by the acquisition of several leading business services groups, including: Law at Work, Ellis Whittam, Youmanage, esphr, HRSP, HR Solutions and Vista. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution. In fact, over 40,000 UK employers (in 45 vertical sectors) now seek our help on some of their most sensitive issues. We like to think that this is due to our focus on high quality, pragmatic and professional advice and service. Up for the challenge? If you share our values of Brilliant Service, Optimism, Integrity and One Team, please use the purple 'apply now' button to begin your application. You'll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post. WorkNest is committed to creating a culture of Inclusion?and ensuring that everyone - job applicants, clients, colleagues, and anyone else we deal with - is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent and Recruitment specialist if there are any adjustments, we need to make to ensure, a genuine equality of opportunity. Closing date: 25th May 2024 REF-213656
May 01, 2024
Full time
Are you a law graduate looking for training and development with a view to achieving qualified status as a Chartered Legal Executive and then Solicitor at the end of your training period? WorkNest is looking for Paralegals to join our Employment Law Team based in Chester. What we're looking for: Possession of a good standard law degree and, ideally, a completed LPC Work in a legal environment or previous paralegal experience preferable but not essential Working knowledge of basic legal principles Interest in developing a knowledge of employment law Efficient working in line with a largely fixed fee model Ability to prioritise and work to deadlines whilst maintaining high standards of service Evidence of commercial awareness and high standards of client care Evidence of a good level of achievement of business objectives and client satisfaction Behaviours aligned with WorkNest values Team player What you'll be doing: During the period of the training, you will provide high quality, pragmatic and efficient advice and assistance to WorkNest's colleagues initially before progressing to deal directly with clients. To provide brilliant service as a junior member of our advisory, litigation or contracts and handbook teams. Main Duties and Responsibilities: To draft, using template documents and following the instructions of the individual adviser, contracts, handbooks and a range of letters and documents for clients. To assist colleagues in the preparation of ET cases. To assist colleagues by researching legal points In due course to provide basic telephone and email advice direct to clients on basic employment law queries, subject to suitable supervision. To make sure all advice to clients is timely, efficient, accurate, practical, and commercial. To adhere to WorkNest's requirements and relevant professional standards in dealings with clients. To undertake conscientiously all training to ensure that learning and development needs are met. To support the team as directed enabling them to provide high quality advice and legally compliant documentation to clients to ensure we provide the best fixed fee legal & ER advisory service in the UK Any other duties as reasonably requested by your line manager to meet the needs of the business. Where you'll be working: The position will be based in our Aldford, Chester office. What's in it for you £23,400 per annum and an attractive company benefits package, including: Health Cash plan Life Assurance Up to £15 per month fitness subsidence Hybrid working arrangements Auto Enrolment Pension contributions after 3 months service Birthday Day off VITO Days - up to 2 days per holiday year paid volunteering Free Will writing service EAP & Wellbeing services Who we are WorkNest is part of the GRC (Governance, Risk and Compliance) division within Marlowe PLC. We are a powerhouse of employment law, HR and health and safety support services, weaving pragmatic advice with powerful technology platforms. We have experienced exceptional growth over the last 24 months, fuelled by the acquisition of several leading business services groups, including: Law at Work, Ellis Whittam, Youmanage, esphr, HRSP, HR Solutions and Vista. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution. In fact, over 40,000 UK employers (in 45 vertical sectors) now seek our help on some of their most sensitive issues. We like to think that this is due to our focus on high quality, pragmatic and professional advice and service. Up for the challenge? If you share our values of Brilliant Service, Optimism, Integrity and One Team, please use the purple 'apply now' button to begin your application. You'll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post. WorkNest is committed to creating a culture of Inclusion?and ensuring that everyone - job applicants, clients, colleagues, and anyone else we deal with - is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent and Recruitment specialist if there are any adjustments, we need to make to ensure, a genuine equality of opportunity. Closing date: 25th May 2024 REF-213656
STRATEGIC RESOURCES EUROPEAN RECRUITMENT CONSULTANTS LTD
SAFETY ADVISOR (URGENT ONE-OFF TRIP FROM 6TH - 15TH MAY) GENERAL: Advising management and personnel on all aspects of Health, Safety and the Environment. Promoting the safety culture through safety meetings, tool box talks etc. Advising line management on implementation of scope of work practices and precautions. Carrying out necessary safety assessments including auditing of work related processes and activities. Maintaining and operating the COSHH systems. Performing safety equipment maintenance as determined by Maximo. Ensuring the smooth running of the electronic permit to work system and enforcing company policies in accordance with the Corporate Management System. Controlling confined space entry certificates and authorised gas testing. Maintaining and issuing portable gas detectors. Control gas detector logbook. Training of permit users. Carrying out Safety Inductions for new personnel onboard. Ensuring regular checks are performed on portable Fire Fighting, Safety and Emergency equipment by relevant departments, and ensuring equipment is sent onshore for repair and maintenance when required. Management of the third party personnel carrying out periodic maintenance on the safety and emergency equipment onboard. Facilitating Safety meetings, risk assessments, area inspections, etc Facilitating Accident/incident investigations. Managing the onboard safety related training and maintain appropriate authorised persons registers. Initiating and manage the corporate incident database, including the transmission of First Notifications. Managing the routine Emergency Exercise Programme. Implementing the Installation Safety Year Plan. Monitoring all Radiation sources and keeping appropriate records as required. Carrying out Manual Handling Assessments as required. Ensuring proper, verbal and written, handover during shift change and end of trip. QUALIFICATIONS: Combined Offshore Survival, Fire Fighting and HUET Certificate MIST/IMIST Oil & Gas UK Offshore Medical Certificate Oil & Gas UK Certificate of Fitness to Participate in Emergency Response Team Duties NEBOSH Technical Certificate or experience EXPERIENCE: Previous experience with exposure to offshore production installations or thorough HSE experience from a related industry
May 01, 2024
SAFETY ADVISOR (URGENT ONE-OFF TRIP FROM 6TH - 15TH MAY) GENERAL: Advising management and personnel on all aspects of Health, Safety and the Environment. Promoting the safety culture through safety meetings, tool box talks etc. Advising line management on implementation of scope of work practices and precautions. Carrying out necessary safety assessments including auditing of work related processes and activities. Maintaining and operating the COSHH systems. Performing safety equipment maintenance as determined by Maximo. Ensuring the smooth running of the electronic permit to work system and enforcing company policies in accordance with the Corporate Management System. Controlling confined space entry certificates and authorised gas testing. Maintaining and issuing portable gas detectors. Control gas detector logbook. Training of permit users. Carrying out Safety Inductions for new personnel onboard. Ensuring regular checks are performed on portable Fire Fighting, Safety and Emergency equipment by relevant departments, and ensuring equipment is sent onshore for repair and maintenance when required. Management of the third party personnel carrying out periodic maintenance on the safety and emergency equipment onboard. Facilitating Safety meetings, risk assessments, area inspections, etc Facilitating Accident/incident investigations. Managing the onboard safety related training and maintain appropriate authorised persons registers. Initiating and manage the corporate incident database, including the transmission of First Notifications. Managing the routine Emergency Exercise Programme. Implementing the Installation Safety Year Plan. Monitoring all Radiation sources and keeping appropriate records as required. Carrying out Manual Handling Assessments as required. Ensuring proper, verbal and written, handover during shift change and end of trip. QUALIFICATIONS: Combined Offshore Survival, Fire Fighting and HUET Certificate MIST/IMIST Oil & Gas UK Offshore Medical Certificate Oil & Gas UK Certificate of Fitness to Participate in Emergency Response Team Duties NEBOSH Technical Certificate or experience EXPERIENCE: Previous experience with exposure to offshore production installations or thorough HSE experience from a related industry
Principal Solutions Consultant page is loaded Principal Solutions Consultant Apply locations United Kingdom - London time type Full time posted on Posted 2 Days Ago job requisition id 108679-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Sprinklr is looking for a pre-sales Principal Solutions Consultant who will partner with Sales and Customer Success on our global strategic clients. Solutions Consultants are instrumental in the sales cycle and account relationship, bringing their technical and industry expertise to create compelling solutions for customers. As a Principal Solutions Consultant you will know Sprinklr's offerings to a degree where you are able to differentiate our offerings to our customers so they can realize the outcomes and benefits they are looking to achieve. It will be imperative to partner with sales and customer success to be proactive in uncovering a customer's current and future states in order to roadmap an end-to-end solution. Internal and external stakeholders will view you as a strategic advisor. You will be a clear communicator who can command a room from C-suite down to practitioner. You should be as comfortable in front of a screen as you are with a whiteboard. Who You Are And What Makes You Qualified: Solution Consultants will partner with sales to attain their revenue goals by owning the technical win' as key member of the account team through: Designing compelling solutions to address a customer's key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes. Lead and document discovery sessions to understand the client's business objectives and desired outcomes Present a vision of the solution, meeting the client's requirements that will drive adoption and growth Lead client workshops which may include whiteboarding, Q&A sessions, and trials Subject Matter Expertise (SME) in Customer Experience Management Keep current on industry trends and competition Continuously leverage internal learning and competitive intelligence Understand industry verticals, department verticals, and challenges facing specific buyer personas within Sprinklr's target market Develop a repertoire of client stories to convey the value of Sprinklr's solution to the customer, enabling champions to tell stories on our behalf Sharpen the saw on pre-sales skills, as well as participating and attending trade events. Collaboration and Administration Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution Prioritize participation in meetings with the account team and SC team Ensure general administration across our systems of record are timely and accurate Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution Document observations from prospects and customers to influence future product capabilities Creates re-usable collateral for the entire global presales team and acts as a mentor to those across other teams. Relevant Skills and Experience: 5+ years of relevant CX strategy and technical consulting experience Experience in a presales role at a SaaS company managing large enterprise customers Experience in marketing, advertising, customer care, business intelligence or commerce spaces Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media Thought leader who has engaged in activities such as publishing white-papers, speaking at industry events, blogging, etc. Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. Welcome We're excited that you're interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. About Us Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form .
May 01, 2024
Full time
Principal Solutions Consultant page is loaded Principal Solutions Consultant Apply locations United Kingdom - London time type Full time posted on Posted 2 Days Ago job requisition id 108679-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Sprinklr is looking for a pre-sales Principal Solutions Consultant who will partner with Sales and Customer Success on our global strategic clients. Solutions Consultants are instrumental in the sales cycle and account relationship, bringing their technical and industry expertise to create compelling solutions for customers. As a Principal Solutions Consultant you will know Sprinklr's offerings to a degree where you are able to differentiate our offerings to our customers so they can realize the outcomes and benefits they are looking to achieve. It will be imperative to partner with sales and customer success to be proactive in uncovering a customer's current and future states in order to roadmap an end-to-end solution. Internal and external stakeholders will view you as a strategic advisor. You will be a clear communicator who can command a room from C-suite down to practitioner. You should be as comfortable in front of a screen as you are with a whiteboard. Who You Are And What Makes You Qualified: Solution Consultants will partner with sales to attain their revenue goals by owning the technical win' as key member of the account team through: Designing compelling solutions to address a customer's key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes. Lead and document discovery sessions to understand the client's business objectives and desired outcomes Present a vision of the solution, meeting the client's requirements that will drive adoption and growth Lead client workshops which may include whiteboarding, Q&A sessions, and trials Subject Matter Expertise (SME) in Customer Experience Management Keep current on industry trends and competition Continuously leverage internal learning and competitive intelligence Understand industry verticals, department verticals, and challenges facing specific buyer personas within Sprinklr's target market Develop a repertoire of client stories to convey the value of Sprinklr's solution to the customer, enabling champions to tell stories on our behalf Sharpen the saw on pre-sales skills, as well as participating and attending trade events. Collaboration and Administration Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution Prioritize participation in meetings with the account team and SC team Ensure general administration across our systems of record are timely and accurate Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution Document observations from prospects and customers to influence future product capabilities Creates re-usable collateral for the entire global presales team and acts as a mentor to those across other teams. Relevant Skills and Experience: 5+ years of relevant CX strategy and technical consulting experience Experience in a presales role at a SaaS company managing large enterprise customers Experience in marketing, advertising, customer care, business intelligence or commerce spaces Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media Thought leader who has engaged in activities such as publishing white-papers, speaking at industry events, blogging, etc. Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. Welcome We're excited that you're interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. About Us Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form .
Job Description We have a fantastic opportunity for a highly motivated customer service professional to join our established Licencing team based in the heart of Norwich . £22,400 As a Licence Coordinator/Customer Service Advisor , you will be an integral part of a wider team providing an admin and operational support service to our landlords and branch network, in addition to regularly engaging with regional directors and local authorities to ensure compliance with licensing regulations and all licensing related matters.This is a highly responsible job involving keeping abreast of potential changes to local authority conditions working with Landlords to ensure they remain compliant of the regulations and conditions of their licence and assisting with branch and Landlord queries.If you're a confident communicator, organised, self-motivated individual who enjoys investigating and problem solving, this could be an excellent career move for you. Key responsibilities of a Licence Officer/Customer Service Advisor Working closely with the Group Licensing Manager on regulatory changes Supporting our lettings branches in letting property safely and compliantly Liaising with landlords, local authorities and colleagues on property licensing and other matters Completing time sensitive regulatory change projects Researching potential new property licensing schemes in the UK. Skills and experience required to be a successful Licence Coordinator/Customer Service Advisor Outstanding Customer Service skills Solid administration skills Resilient, positive, numerate and detail oriented Organised and able to prioritise workload in a fast paced environment Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Benefits of being a Licence Officer/Customer Service Advisor Competitive salary - Up to £20,500. Once qualified salary will increase by £1000. Support in obtaining ARLA Propertymark professional qualifications. Perks at Work - Discounts on products and services inc electrical & Travel Discounts on estate agency, mortgage, conveyancing and surveying services. Access to our Employee Assistance Programme 24hrs, 7 days per week. Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Cycle to work scheme. Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00404
May 01, 2024
Full time
Job Description We have a fantastic opportunity for a highly motivated customer service professional to join our established Licencing team based in the heart of Norwich . £22,400 As a Licence Coordinator/Customer Service Advisor , you will be an integral part of a wider team providing an admin and operational support service to our landlords and branch network, in addition to regularly engaging with regional directors and local authorities to ensure compliance with licensing regulations and all licensing related matters.This is a highly responsible job involving keeping abreast of potential changes to local authority conditions working with Landlords to ensure they remain compliant of the regulations and conditions of their licence and assisting with branch and Landlord queries.If you're a confident communicator, organised, self-motivated individual who enjoys investigating and problem solving, this could be an excellent career move for you. Key responsibilities of a Licence Officer/Customer Service Advisor Working closely with the Group Licensing Manager on regulatory changes Supporting our lettings branches in letting property safely and compliantly Liaising with landlords, local authorities and colleagues on property licensing and other matters Completing time sensitive regulatory change projects Researching potential new property licensing schemes in the UK. Skills and experience required to be a successful Licence Coordinator/Customer Service Advisor Outstanding Customer Service skills Solid administration skills Resilient, positive, numerate and detail oriented Organised and able to prioritise workload in a fast paced environment Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Benefits of being a Licence Officer/Customer Service Advisor Competitive salary - Up to £20,500. Once qualified salary will increase by £1000. Support in obtaining ARLA Propertymark professional qualifications. Perks at Work - Discounts on products and services inc electrical & Travel Discounts on estate agency, mortgage, conveyancing and surveying services. Access to our Employee Assistance Programme 24hrs, 7 days per week. Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Cycle to work scheme. Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00404
Job Description Are you a driven and enthusiastic individual looking to kick-start your career in Estate Agency and Property ? If you're eager to gain hands-on experience in the property industry and have a passion for delivering exceptional customer service, then this apprenticeship opportunity is perfect for you!As an Apprentice Property Services Advisor , you will have the chance to learn from our experienced Property Managers and develop valuable skills that will set you up for success. You will be an integral part of our Property Management team, ensuring our landlord and tenant customers receive the highest level of service throughout their tenancy . Key Responsibilities of an Apprentice Property Services Advisor Assist in coordinating repairs and maintenance, providing timely updates to customers. Support Property Managers in organising safety inspections and managing remedial works. Liaise with landlords and tenants to address queries and concerns promptly and courteously. Contribute to negotiations regarding end-of-tenancy deposit returns. Participate in partnership calls with colleagues and welcome calls with new customers. Maintain service levels, meet deadlines, and strive to achieve key performance indicators (KPIs). Skills and experience of an Apprentice Property Services Advisor Customer focussed and comfortable in a telephony based role. Resilient, positive, numerate and detail oriented. Organised and able to prioritise workload in a faced paced environment. Keen interest in learning and keeping up to date with industry changes. Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). Benefits of the Apprenticeship Property Services Advisor Gain valuable on-the-job training and experience in the property industry. Access discounts on various products and services, including electrical and travel. Benefit from a 24/7 Employee Assistance Programme for personal support. Receive discounted medical assessments through Nuffield Health Screening. Get a 20% discount on Nuffield Health & Fitness club memberships across the UK. Joining our team means becoming part of the Connells Group, a leading estate agency and property services provider in the UK. With a rich history dating back to 1936 and a network of over 1,250 branches, we offer a diverse range of residential sales and lettings expertise, alongside other services like new homes, mortgage services, and surveying.At Connells Group UK , we foster an inclusive and diverse working environment. We welcome applications from all qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00406
May 01, 2024
Full time
Job Description Are you a driven and enthusiastic individual looking to kick-start your career in Estate Agency and Property ? If you're eager to gain hands-on experience in the property industry and have a passion for delivering exceptional customer service, then this apprenticeship opportunity is perfect for you!As an Apprentice Property Services Advisor , you will have the chance to learn from our experienced Property Managers and develop valuable skills that will set you up for success. You will be an integral part of our Property Management team, ensuring our landlord and tenant customers receive the highest level of service throughout their tenancy . Key Responsibilities of an Apprentice Property Services Advisor Assist in coordinating repairs and maintenance, providing timely updates to customers. Support Property Managers in organising safety inspections and managing remedial works. Liaise with landlords and tenants to address queries and concerns promptly and courteously. Contribute to negotiations regarding end-of-tenancy deposit returns. Participate in partnership calls with colleagues and welcome calls with new customers. Maintain service levels, meet deadlines, and strive to achieve key performance indicators (KPIs). Skills and experience of an Apprentice Property Services Advisor Customer focussed and comfortable in a telephony based role. Resilient, positive, numerate and detail oriented. Organised and able to prioritise workload in a faced paced environment. Keen interest in learning and keeping up to date with industry changes. Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). Benefits of the Apprenticeship Property Services Advisor Gain valuable on-the-job training and experience in the property industry. Access discounts on various products and services, including electrical and travel. Benefit from a 24/7 Employee Assistance Programme for personal support. Receive discounted medical assessments through Nuffield Health Screening. Get a 20% discount on Nuffield Health & Fitness club memberships across the UK. Joining our team means becoming part of the Connells Group, a leading estate agency and property services provider in the UK. With a rich history dating back to 1936 and a network of over 1,250 branches, we offer a diverse range of residential sales and lettings expertise, alongside other services like new homes, mortgage services, and surveying.At Connells Group UK , we foster an inclusive and diverse working environment. We welcome applications from all qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00406
Brief Description Join our clinical team and play a vital role in delivering exceptional Occupational Health services for Network Rail line managers and employees. As a valued member of our team, you'll provide expert advice and support, ensuring the well-being and safety of our workforce. Your dedication to excellence will drive us forward as we strive to maintain a healthy and inclusive workplace environment. What does the average day look like? Be at the heart of our Occupational Health team, where your expertise will be instrumental in ensuring the well-being of Network Rail employees. You'll conduct thorough clinical assessments aligned with our standards and protocols, encompassing health surveillance, fitness-to-work evaluations, and more. Crafting precise reports in adherence to Nursing and Midwifery Council guidelines, you'll offer insights on fitness for work and necessary adjustments while upholding confidentiality. Your role extends beyond clinical duties; you'll act as a liaison between Occupational Health, Human Resources, and Line Managers, addressing emerging issues and trends collaboratively. Leading by example, you'll supervise our dedicated Occupational Health Technicians, ensuring service quality is maintained to the highest standards. With meticulous attention to detail, you'll manage employee health records in compliance with legal requirements. Your contribution to data collection and reporting will be pivotal in monitoring performance and achieving key objectives. By staying abreast of industry guidelines and maintaining professional standards, you'll uphold the integrity of our services. Join us in fostering a culture of health and safety, where every individual's well-being is prioritised and supported. What essential skills and experiences are required? We're seeking a dedicated candidate to join our team, where your unique skill set will shine. As a Registered General Nurse on Part 1 of the NMC register, your expertise lays a solid foundation for success. With qualifications in occupational health, including certificates, diplomas, or degrees, you're well-prepared to tackle the challenges of the role head-on. Your strong interpersonal and communication skills ensure effective collaboration within our diverse team and with our valued clients. We value autonomy, and your ability to work independently will be key to your success. Your proficiency in IT, coupled with a deep understanding of relevant legislation and GDPR compliance, ensures that confidentiality and data protection remain paramount. Key Vacancy Information Duration: Permanent Location: This role is based at Basingstoke ROC. Closing date: 28th March 2024 On occasions, we may need to close the advert early based upon application volumes. Late applications may not be accepted. Interviews will be held on a date to be confirmed. Depending on business requirements. Band & Salary: Band 4C £43,588 - £49,037 (Depending on experience)
May 01, 2024
Full time
Brief Description Join our clinical team and play a vital role in delivering exceptional Occupational Health services for Network Rail line managers and employees. As a valued member of our team, you'll provide expert advice and support, ensuring the well-being and safety of our workforce. Your dedication to excellence will drive us forward as we strive to maintain a healthy and inclusive workplace environment. What does the average day look like? Be at the heart of our Occupational Health team, where your expertise will be instrumental in ensuring the well-being of Network Rail employees. You'll conduct thorough clinical assessments aligned with our standards and protocols, encompassing health surveillance, fitness-to-work evaluations, and more. Crafting precise reports in adherence to Nursing and Midwifery Council guidelines, you'll offer insights on fitness for work and necessary adjustments while upholding confidentiality. Your role extends beyond clinical duties; you'll act as a liaison between Occupational Health, Human Resources, and Line Managers, addressing emerging issues and trends collaboratively. Leading by example, you'll supervise our dedicated Occupational Health Technicians, ensuring service quality is maintained to the highest standards. With meticulous attention to detail, you'll manage employee health records in compliance with legal requirements. Your contribution to data collection and reporting will be pivotal in monitoring performance and achieving key objectives. By staying abreast of industry guidelines and maintaining professional standards, you'll uphold the integrity of our services. Join us in fostering a culture of health and safety, where every individual's well-being is prioritised and supported. What essential skills and experiences are required? We're seeking a dedicated candidate to join our team, where your unique skill set will shine. As a Registered General Nurse on Part 1 of the NMC register, your expertise lays a solid foundation for success. With qualifications in occupational health, including certificates, diplomas, or degrees, you're well-prepared to tackle the challenges of the role head-on. Your strong interpersonal and communication skills ensure effective collaboration within our diverse team and with our valued clients. We value autonomy, and your ability to work independently will be key to your success. Your proficiency in IT, coupled with a deep understanding of relevant legislation and GDPR compliance, ensures that confidentiality and data protection remain paramount. Key Vacancy Information Duration: Permanent Location: This role is based at Basingstoke ROC. Closing date: 28th March 2024 On occasions, we may need to close the advert early based upon application volumes. Late applications may not be accepted. Interviews will be held on a date to be confirmed. Depending on business requirements. Band & Salary: Band 4C £43,588 - £49,037 (Depending on experience)
Legal Administrator/Legal Assistant Are you considering a career in Employment law? Maybe you are coming to the end of your law degree in the coming months and thinking what next. If so, we would love to hear from you!WorkNest strive to provide the best value, fixed fee employment law & employee relations advisory service in the UK. Supported by cutting edge technology, we provide genuinely commercial and pragmatic advice focused on finding solutions for our clients EL/ER problems. We are recruiting for a Legal Administrator, who will play a fundamental role in the successful delivery of our business objectives. You'll be supported by a great team and progression and development is there in abundance for the right candidate. Why your role matters Ensuring professional handling of client calls and timely management of their messages. Delivering exceptional administrative support to legal advisors for the creation and processing of legal documents, correspondence, and completion of other internal administrative tasks, as necessary. What you'll be doing You'll play a vital role in assisting our lovely Legal team with essential administrative tasks. Your responsibilities will include facilitating timely completion of duties like photocopying, printing, document preparation, and handling client calls to help our team meet deadlines efficiently. You'll refine and amend correspondence, as well as compile materials for tribunals, which encompasses drafting lists and briefs for Counsel. Additionally, you'll ensure that WorkNest clients receive excellent support to maintain high project standards, coordinating with colleagues to streamline workload distribution. Your duties will extend to maintaining well-organised files, updating computer systems and records, and managing advisors' schedules to ensure important dates are noted. What we are looking for Good knowledge of Word and Excel. Excellent communications skills, both written and oral. Highly organised. Excellent attention to detail. Friendly and professional manner with confidence to work with all people in the company and externally, i.e. clients. Some previous experience working within a legal environment desirable. Audio dictation skills desirable. Some previous experience working within a legal environment desirable. Where you'll be working This is a hybrid role (a minimum of two days per week in the Chester office). What's in it for you Salary: £23,400 per annum and an attractive company benefits package, including: 25 days holiday, rising by one per year up to 28 days Birthday Day off VITO Days - up to 2 days per holiday year paid volunteering Health Cash plan Life Assurance Up to £15 per month fitness subsidence Hybrid working arrangements Auto Enrolment Pension contributions after 3 months service Free Will writing service EAP & Wellbeing services Weekly wellbeing classes Who we are WorkNest is part of the GRC (Governance, Risk and Compliance) division within Marlowe PLC. We are a powerhouse of employment law, HR and health and safety support services, weaving pragmatic advice with powerful technology platforms. We have experienced exceptional growth over the last 24 months, fuelled by the acquisition of several leading business services groups, including: Law at Work, Ellis Whittam, Youmanage, esphr, HRSP, HR Solutions and Vista. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution. In fact, over 40,000 UK employers (in 45 vertical sectors) now seek our help on some of their most sensitive issues. We like to think that this is due to our focus on high quality, pragmatic and professional advice, and service.We have a national presence with main offices in Chester and Glasgow, where our 400-strong team - strive to be the organisation of excellence that employers turn to for nurture and protection. So what's next? Does this sound like you? Are you up for the challenge? If you think this role is a good fit for you, please use the purple 'apply now' button to begin your application. You'll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post. WorkNest is committed to creating a culture of Inclusion?and ensuring that everyone - job applicants, clients, colleagues, and anyone else we deal with - is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent and Recruitment specialist if there are any adjustments, we need to make to ensure, a genuine equality of opportunity. Closing date: 25th May 2024REF-
Apr 30, 2024
Full time
Legal Administrator/Legal Assistant Are you considering a career in Employment law? Maybe you are coming to the end of your law degree in the coming months and thinking what next. If so, we would love to hear from you!WorkNest strive to provide the best value, fixed fee employment law & employee relations advisory service in the UK. Supported by cutting edge technology, we provide genuinely commercial and pragmatic advice focused on finding solutions for our clients EL/ER problems. We are recruiting for a Legal Administrator, who will play a fundamental role in the successful delivery of our business objectives. You'll be supported by a great team and progression and development is there in abundance for the right candidate. Why your role matters Ensuring professional handling of client calls and timely management of their messages. Delivering exceptional administrative support to legal advisors for the creation and processing of legal documents, correspondence, and completion of other internal administrative tasks, as necessary. What you'll be doing You'll play a vital role in assisting our lovely Legal team with essential administrative tasks. Your responsibilities will include facilitating timely completion of duties like photocopying, printing, document preparation, and handling client calls to help our team meet deadlines efficiently. You'll refine and amend correspondence, as well as compile materials for tribunals, which encompasses drafting lists and briefs for Counsel. Additionally, you'll ensure that WorkNest clients receive excellent support to maintain high project standards, coordinating with colleagues to streamline workload distribution. Your duties will extend to maintaining well-organised files, updating computer systems and records, and managing advisors' schedules to ensure important dates are noted. What we are looking for Good knowledge of Word and Excel. Excellent communications skills, both written and oral. Highly organised. Excellent attention to detail. Friendly and professional manner with confidence to work with all people in the company and externally, i.e. clients. Some previous experience working within a legal environment desirable. Audio dictation skills desirable. Some previous experience working within a legal environment desirable. Where you'll be working This is a hybrid role (a minimum of two days per week in the Chester office). What's in it for you Salary: £23,400 per annum and an attractive company benefits package, including: 25 days holiday, rising by one per year up to 28 days Birthday Day off VITO Days - up to 2 days per holiday year paid volunteering Health Cash plan Life Assurance Up to £15 per month fitness subsidence Hybrid working arrangements Auto Enrolment Pension contributions after 3 months service Free Will writing service EAP & Wellbeing services Weekly wellbeing classes Who we are WorkNest is part of the GRC (Governance, Risk and Compliance) division within Marlowe PLC. We are a powerhouse of employment law, HR and health and safety support services, weaving pragmatic advice with powerful technology platforms. We have experienced exceptional growth over the last 24 months, fuelled by the acquisition of several leading business services groups, including: Law at Work, Ellis Whittam, Youmanage, esphr, HRSP, HR Solutions and Vista. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution. In fact, over 40,000 UK employers (in 45 vertical sectors) now seek our help on some of their most sensitive issues. We like to think that this is due to our focus on high quality, pragmatic and professional advice, and service.We have a national presence with main offices in Chester and Glasgow, where our 400-strong team - strive to be the organisation of excellence that employers turn to for nurture and protection. So what's next? Does this sound like you? Are you up for the challenge? If you think this role is a good fit for you, please use the purple 'apply now' button to begin your application. You'll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post. WorkNest is committed to creating a culture of Inclusion?and ensuring that everyone - job applicants, clients, colleagues, and anyone else we deal with - is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent and Recruitment specialist if there are any adjustments, we need to make to ensure, a genuine equality of opportunity. Closing date: 25th May 2024REF-
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself The Role & Responsibilities The role of the Senior Strategy and Product Governance Manager, is pivotal in shaping and executing the overarching goals of Shawbrook and in particular the Consumer Business. Positioned as a key leader within the Consumer Group, this role actively supports the Head of Strategy to formulate and execute long-range strategic plans for the franchise. Additionally, the Senior Strategy and Product Governance Manager contributes significantly to refining and implementing the product framework for a range of consumer products, including Unsecured Personal Lending, Savings, and Motor Finance. Key Responsibilities Strategy Leadership: Articulating and implementing the overall strategy for the Consumer, ensuring effective communication and alignment with all relevant teams across the franchise. Identifying and prioritising key strategic initiatives, both organic and inorganic, for the division. Exercising control and monitoring over the implementation of strategic initiatives. Providing support in managing relationships with platform lender partners. Identifying potential improvements and ensuring regular updates to the Consumer ExCo. Product Management: Defining new products and ensuring the suitability of existing ones, aligned with Consumer Duty and regulatory requirements. Aligning strategic priorities for the Bank with Consumer Group initiatives and product priorities. The Product & Strategy Manager (CG) reports to the Head of Strategy (CG) and is expected to collaborate closely with teams across the division and, when necessary, with Shawbrook. This collaborative effort aims to support the development of comprehensive proposals, findings, and recommendations. These outputs will be presented to internal stakeholders, including the Consumer Group ExCo, Shawbrook ExCo, and the Board. In essence, the role is designed to be instrumental in driving strategic and product-related initiatives, ensuring a cohesive and aligned approach across the organisation. Support finance in the yearly budget cycle (agreeing originations in the division in like with the strategic priorities for the bank). Assist in developing the planning and proposal of strategic initiatives for the growth and success of Shawbrook and the Consumer Franchise based on the Bank Strategy. Collaborate with the business and product teams to articulate, plan, validate, communicate, and roll out the strategic vision for the CG. Define and monitor Consumer KPIs/OKRs against strategy based on budget and forecast. Produce regular and ad-hoc strategy updates, identifying obstacles, progress, and changes as appropriate. Provide insights to Business MDs/Directors/Heads to drive strategic initiatives using data and MI. Markets and R&D: Conduct regular deep dives into markets and products using market and business intelligence to identify new strategic opportunities. Support market entries and exits. Work with the Head of Strategy to perform horizon scanning to develop 3-to-5-year propositions for delivering growth opportunities. Conduct R&D into new markets and products, distribution channels, partnerships, and inorganic growth opportunities. Inorganic and M&A: Identify and support inorganic objectives within the Division. Manage relationships with platform lending partners, ensuring the right controls are in place and continuous communication between parties. Produce regular updates to ExCo and the Board. Support Due Diligence activities, being the main point of contact between the Corporate Development team and stakeholders within Consumer. Support the integration of business acquisitions. Process Improvements: Identify initiatives leading to process improvements within Shawbrook (e.g., implementation of AI for operational processes, setup of new MI, etc.). Coordinate critical stakeholders and manage progress of implementation using KPIs. Product Governance and Compliance: Management of the internal product governance, including approval of requirements by the right internal parties and ensuring changes are tracked, justified, and approved. Execute annual product reviews to ensure product fitness and regulatory compliance (including Consumer Duty). Implement Consumer Duty Governance embedding model. Identify key regulatory updates affecting products and internal processes. Support the definition of the product strategy, working closely with the product and marketing team. Follow up and track new product developments and delivery. Understand marketing insights and assess marketing programs' effectiveness. Identify product enhancements and/or new product development opportunities. Manage the Consumer Product Committee. The Person 10+ years of experience of working in a B2B and B2C professional services environment, preferably within the financial services or advisory sectors. Experience of developing and implementing frameworks to support strategy delivery and facilitate the development of solutions and projects through which it can be delivered. Project/programme/portfolio management experience involving complex business workstreams across the whole lifecycle, from objective definition and scope of work onwards. Demonstrable experience of working successfully with internal and external stakeholders. Experience of managing and delivering all business change projects including business planning, stakeholder management, risk analysis, reporting and communications. Ability and adaptability to manage a large workload that will change according to business needs. Excellent presentation skills. Domain Broad knowledge of the UK Consumer market Experience of working within a regulated environment Ability to collect and interrogate data from multiple sources using appropriate analytical methodologies and software Ability to present data in a clear and compelling way Strong natural want to Challenge norms and drive value Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success . click apply for full job details
Apr 30, 2024
Full time
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself The Role & Responsibilities The role of the Senior Strategy and Product Governance Manager, is pivotal in shaping and executing the overarching goals of Shawbrook and in particular the Consumer Business. Positioned as a key leader within the Consumer Group, this role actively supports the Head of Strategy to formulate and execute long-range strategic plans for the franchise. Additionally, the Senior Strategy and Product Governance Manager contributes significantly to refining and implementing the product framework for a range of consumer products, including Unsecured Personal Lending, Savings, and Motor Finance. Key Responsibilities Strategy Leadership: Articulating and implementing the overall strategy for the Consumer, ensuring effective communication and alignment with all relevant teams across the franchise. Identifying and prioritising key strategic initiatives, both organic and inorganic, for the division. Exercising control and monitoring over the implementation of strategic initiatives. Providing support in managing relationships with platform lender partners. Identifying potential improvements and ensuring regular updates to the Consumer ExCo. Product Management: Defining new products and ensuring the suitability of existing ones, aligned with Consumer Duty and regulatory requirements. Aligning strategic priorities for the Bank with Consumer Group initiatives and product priorities. The Product & Strategy Manager (CG) reports to the Head of Strategy (CG) and is expected to collaborate closely with teams across the division and, when necessary, with Shawbrook. This collaborative effort aims to support the development of comprehensive proposals, findings, and recommendations. These outputs will be presented to internal stakeholders, including the Consumer Group ExCo, Shawbrook ExCo, and the Board. In essence, the role is designed to be instrumental in driving strategic and product-related initiatives, ensuring a cohesive and aligned approach across the organisation. Support finance in the yearly budget cycle (agreeing originations in the division in like with the strategic priorities for the bank). Assist in developing the planning and proposal of strategic initiatives for the growth and success of Shawbrook and the Consumer Franchise based on the Bank Strategy. Collaborate with the business and product teams to articulate, plan, validate, communicate, and roll out the strategic vision for the CG. Define and monitor Consumer KPIs/OKRs against strategy based on budget and forecast. Produce regular and ad-hoc strategy updates, identifying obstacles, progress, and changes as appropriate. Provide insights to Business MDs/Directors/Heads to drive strategic initiatives using data and MI. Markets and R&D: Conduct regular deep dives into markets and products using market and business intelligence to identify new strategic opportunities. Support market entries and exits. Work with the Head of Strategy to perform horizon scanning to develop 3-to-5-year propositions for delivering growth opportunities. Conduct R&D into new markets and products, distribution channels, partnerships, and inorganic growth opportunities. Inorganic and M&A: Identify and support inorganic objectives within the Division. Manage relationships with platform lending partners, ensuring the right controls are in place and continuous communication between parties. Produce regular updates to ExCo and the Board. Support Due Diligence activities, being the main point of contact between the Corporate Development team and stakeholders within Consumer. Support the integration of business acquisitions. Process Improvements: Identify initiatives leading to process improvements within Shawbrook (e.g., implementation of AI for operational processes, setup of new MI, etc.). Coordinate critical stakeholders and manage progress of implementation using KPIs. Product Governance and Compliance: Management of the internal product governance, including approval of requirements by the right internal parties and ensuring changes are tracked, justified, and approved. Execute annual product reviews to ensure product fitness and regulatory compliance (including Consumer Duty). Implement Consumer Duty Governance embedding model. Identify key regulatory updates affecting products and internal processes. Support the definition of the product strategy, working closely with the product and marketing team. Follow up and track new product developments and delivery. Understand marketing insights and assess marketing programs' effectiveness. Identify product enhancements and/or new product development opportunities. Manage the Consumer Product Committee. The Person 10+ years of experience of working in a B2B and B2C professional services environment, preferably within the financial services or advisory sectors. Experience of developing and implementing frameworks to support strategy delivery and facilitate the development of solutions and projects through which it can be delivered. Project/programme/portfolio management experience involving complex business workstreams across the whole lifecycle, from objective definition and scope of work onwards. Demonstrable experience of working successfully with internal and external stakeholders. Experience of managing and delivering all business change projects including business planning, stakeholder management, risk analysis, reporting and communications. Ability and adaptability to manage a large workload that will change according to business needs. Excellent presentation skills. Domain Broad knowledge of the UK Consumer market Experience of working within a regulated environment Ability to collect and interrogate data from multiple sources using appropriate analytical methodologies and software Ability to present data in a clear and compelling way Strong natural want to Challenge norms and drive value Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success . click apply for full job details