Job Title: Technical Officer (Disrepair) North Contract Type: Permanent Salary: £38,766.54 (£42,684.28 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday, Hybrid Location: Gateshead , (working geographical area also covers Carlisle and Rochdale - so could be based in these areas) The difference you will make as a Technical Officer You will be responsible for ensuring effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. You will also support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you We are looking for someone with Thorough understanding of housing condition legislation, including disrepair and FFSSA Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Effective contract management skills. Experience of undertaking site visits including post inspections and identification of building defects. Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Please apply or get in touch: (url removed) / (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
May 05, 2024
Seasonal
Job Title: Technical Officer (Disrepair) North Contract Type: Permanent Salary: £38,766.54 (£42,684.28 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday, Hybrid Location: Gateshead , (working geographical area also covers Carlisle and Rochdale - so could be based in these areas) The difference you will make as a Technical Officer You will be responsible for ensuring effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. You will also support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you We are looking for someone with Thorough understanding of housing condition legislation, including disrepair and FFSSA Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Effective contract management skills. Experience of undertaking site visits including post inspections and identification of building defects. Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Please apply or get in touch: (url removed) / (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Davies and Partners Solicitors
Gloucester, Gloucestershire
Location: The successful candidate will be based in the Gloucester office. Salary: Competitive Contract: Full time, Permanent Davies and Partners Solicitors is a well-established law firm with over 30 years experience. It has a national reputation for excellence and strength in depth in a wide selection of legal services for businesses & individuals. There are 5 offices in London, Birmingham, Devon, Bristol and Gloucester. Reporting to Head of Department. MAIN RESPONSIBILITIES AND PURPOSE A Post Completion Paralegal in the Residential New Homes Department to assist with post completion requirements of the Department and to provide support to the Post Completion Team Leader. MAIN DUTIES To exhibit flexibility, particularly during peak times of the year; To review clients documents before submission to the Land Registry; Submit AP1s to the Land Registry; Update lender portals with OS2s and when AP1s have been submitted; To handle any requisitions that arise and liaising with third parties where necessary; Update lenders, including portals, on delayed registrations when requested; Submit OS2 searches on any cancelled application to protect lenders interest; Update the completions spreadsheet on OneDrive; To submit registrations to the NHBC/LABC etc obtain the insurance certificates and send to client (and lender if necessary); To send completed documents to clients, lenders and HTB where applicable; Ensure NHBC Certificates and OCEs/Filed Plans are stored electronically on DPS. To ensure that all balances are clear on completed matters; To archive completed matters; Dealing with post completion queries from clients; Dealing with old matter queries; The following tasks provide a general overview of the types of activity, the candidate will be expected to engage in or oversee on a day-to-day basis. The tasks are not intended to be an exhaustive list of responsibilities as all employees are required to be flexible, dynamic and have the capacity to think creatively when presented with challenges. Your job title does not define or limit your duties and you may be required to carry out other work within your abilities from time to time at our request. As part of our compliance procedures, applicants are asked to note that: references will be followed up; all gaps in CVs must be explained satisfactorily; proof of identity and (where applicable) qualifications will be required; reference requests will ask specifically whetherthe applicant ever been subject to any proceedings/complaints initiated by the Law Society or any other professional body. appropriate suitability checks may be required prior to confirmation of appointment. This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974. This role will require applicants who are offered employment to be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions. Equal Opportunities Davies and Partners Solicitors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable national laws. Davies and Partners Solicitors complies with applicable national laws governing non-discrimination in employment in every location in which the company has facilities. You may have experience in the following: Post-Completion Coordinator, Residential Property Paralegal, Conveyancing Assistant, Property Administrator, New Homes Legal Assistant, Post-Completion Specialist, Property Transactions Clerk, Residential Conveyancing Officer, etc. REF- JBRP1_UKTJ
May 05, 2024
Full time
Location: The successful candidate will be based in the Gloucester office. Salary: Competitive Contract: Full time, Permanent Davies and Partners Solicitors is a well-established law firm with over 30 years experience. It has a national reputation for excellence and strength in depth in a wide selection of legal services for businesses & individuals. There are 5 offices in London, Birmingham, Devon, Bristol and Gloucester. Reporting to Head of Department. MAIN RESPONSIBILITIES AND PURPOSE A Post Completion Paralegal in the Residential New Homes Department to assist with post completion requirements of the Department and to provide support to the Post Completion Team Leader. MAIN DUTIES To exhibit flexibility, particularly during peak times of the year; To review clients documents before submission to the Land Registry; Submit AP1s to the Land Registry; Update lender portals with OS2s and when AP1s have been submitted; To handle any requisitions that arise and liaising with third parties where necessary; Update lenders, including portals, on delayed registrations when requested; Submit OS2 searches on any cancelled application to protect lenders interest; Update the completions spreadsheet on OneDrive; To submit registrations to the NHBC/LABC etc obtain the insurance certificates and send to client (and lender if necessary); To send completed documents to clients, lenders and HTB where applicable; Ensure NHBC Certificates and OCEs/Filed Plans are stored electronically on DPS. To ensure that all balances are clear on completed matters; To archive completed matters; Dealing with post completion queries from clients; Dealing with old matter queries; The following tasks provide a general overview of the types of activity, the candidate will be expected to engage in or oversee on a day-to-day basis. The tasks are not intended to be an exhaustive list of responsibilities as all employees are required to be flexible, dynamic and have the capacity to think creatively when presented with challenges. Your job title does not define or limit your duties and you may be required to carry out other work within your abilities from time to time at our request. As part of our compliance procedures, applicants are asked to note that: references will be followed up; all gaps in CVs must be explained satisfactorily; proof of identity and (where applicable) qualifications will be required; reference requests will ask specifically whetherthe applicant ever been subject to any proceedings/complaints initiated by the Law Society or any other professional body. appropriate suitability checks may be required prior to confirmation of appointment. This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974. This role will require applicants who are offered employment to be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions. Equal Opportunities Davies and Partners Solicitors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable national laws. Davies and Partners Solicitors complies with applicable national laws governing non-discrimination in employment in every location in which the company has facilities. You may have experience in the following: Post-Completion Coordinator, Residential Property Paralegal, Conveyancing Assistant, Property Administrator, New Homes Legal Assistant, Post-Completion Specialist, Property Transactions Clerk, Residential Conveyancing Officer, etc. REF- JBRP1_UKTJ
Opus People Solutions Ltd
Kidderminster, Worcestershire
Business Support Officer 13.86 Green Street, Kidderminster, DY10 1HA 3 month contract with potential to extend! Opus People Solutions on behalf of Wyre Forest District Counil are recruiting for a Business Support Officer to provide Customer Service and Administrative support within the Council's operational services. Duties will include answering inbound telephone calls from the public (these can vary in nature between the waste department, enforcement, parks and nature reserves) providing information, handling complaints and signposting to the relevant department. This is a full time office based position Monday-Friday. For more information please apply now!
May 05, 2024
Seasonal
Business Support Officer 13.86 Green Street, Kidderminster, DY10 1HA 3 month contract with potential to extend! Opus People Solutions on behalf of Wyre Forest District Counil are recruiting for a Business Support Officer to provide Customer Service and Administrative support within the Council's operational services. Duties will include answering inbound telephone calls from the public (these can vary in nature between the waste department, enforcement, parks and nature reserves) providing information, handling complaints and signposting to the relevant department. This is a full time office based position Monday-Friday. For more information please apply now!
A fabulous opportunity for a Business Support Officer to support Head of Safety and Repairs in South-West London £16.00 - £18.94 per hour PAYE 3-month contract - potentially ongoing Full-time Hours 36 weeks per hour Full-time Hours The Business Support Officer role will embrace all aspects of administrative & business support including: diary management, creating & formatting documents, occasional minute taking and ad hoc projects. Key responsibilities: Managing diaries for the team, organising meeting spaces, arranging meetings and travel Answering queries and managing complaints & escalations Updating databases Preparing regular updated plans for the department & monitoring any changes Maintaining records and using the IT systems to manage archiving documentation Liaise with the HR, complaints team, internal and external stakeholders as well as local residents . Should your application for a Business Support Officer be successful, you will be contacted shortly. The job title and description in this advertisement may differ from the client's official job description/contract. We appreciate your interest in this Business Support Officer role. E Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk
May 04, 2024
Full time
A fabulous opportunity for a Business Support Officer to support Head of Safety and Repairs in South-West London £16.00 - £18.94 per hour PAYE 3-month contract - potentially ongoing Full-time Hours 36 weeks per hour Full-time Hours The Business Support Officer role will embrace all aspects of administrative & business support including: diary management, creating & formatting documents, occasional minute taking and ad hoc projects. Key responsibilities: Managing diaries for the team, organising meeting spaces, arranging meetings and travel Answering queries and managing complaints & escalations Updating databases Preparing regular updated plans for the department & monitoring any changes Maintaining records and using the IT systems to manage archiving documentation Liaise with the HR, complaints team, internal and external stakeholders as well as local residents . Should your application for a Business Support Officer be successful, you will be contacted shortly. The job title and description in this advertisement may differ from the client's official job description/contract. We appreciate your interest in this Business Support Officer role. E Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk
THE FIRM A sector focused global law firm. THE ROLE A Senior Risk Lawyer is sought to support the Risk & Compliance Partner, and the Compliance Officer for Legal Practice (COLP) in relation to all aspects of their roles, worldwide. The Department works closely with the firm's General Counsel who is also the COLP and MLRO, as well as the Firm's PI Partner and others specialising in areas such as sanctions and data protection. Key Responsibilities - Assisting the Partner and COLP with the numerous daily queries which arise regarding the SRA Code, professional standards and best practice, ethics, conflicts, financial crime, supplier contracts and firm and third party terms and conditions; - Regularly updating the Professional Standards Manual and Partners' Guide; - Drafting policies and procedures to take account of changes in the regulatory law in any of the jurisdictions in which the firm operates; - Analysing conflict reports and advising on complex conflict-related issues; - Reviewing data protection policies and procedures on at least an annual basis and updating as necessary and assisting with data protection queries and processes; - Writing and amending terms of engagement with clients in all the jurisdictions in which the firm operates; - Writing and amending terms of engagement with counsel, foreign lawyers and experts; - Updating the firm's risk register; - Resolving escalated conflicts queries, including US conflicts rules; THE CANDIDATE An England & Wales qualified lawyer with 6-10pqe you will have at least three years' legal compliance experience in an international firm, including dealing with confidentiality and ethics; - Conflicts experience essential; - A detailed knowledge of the SRA Handbook, especially the Code of Conduct; - Excellent written legal skills, including the ability to draft and review policies, procedures, terms of engagement and contracts with third parties; - Up-to-date knowledge of relevant areas of law and procedure, especially contract and tort; - Knowledge of data protection, anti-money laundering, sanctions, anti-bribery and corruption, corporate tax evasion and anti-modern slavery rules and application; - Flexibility to travel to offices within the firm's global network to undertake audits and training; - Experience of providing training, and of dealing with claims and complaints is desirable. The firm has a hybrid working policy of 3 days in the office + 2 wfh for full-time employees. Lipson Lloyd Jones Ltd is acting as an Employment Agency in relation to this vacancy.
May 04, 2024
Full time
THE FIRM A sector focused global law firm. THE ROLE A Senior Risk Lawyer is sought to support the Risk & Compliance Partner, and the Compliance Officer for Legal Practice (COLP) in relation to all aspects of their roles, worldwide. The Department works closely with the firm's General Counsel who is also the COLP and MLRO, as well as the Firm's PI Partner and others specialising in areas such as sanctions and data protection. Key Responsibilities - Assisting the Partner and COLP with the numerous daily queries which arise regarding the SRA Code, professional standards and best practice, ethics, conflicts, financial crime, supplier contracts and firm and third party terms and conditions; - Regularly updating the Professional Standards Manual and Partners' Guide; - Drafting policies and procedures to take account of changes in the regulatory law in any of the jurisdictions in which the firm operates; - Analysing conflict reports and advising on complex conflict-related issues; - Reviewing data protection policies and procedures on at least an annual basis and updating as necessary and assisting with data protection queries and processes; - Writing and amending terms of engagement with clients in all the jurisdictions in which the firm operates; - Writing and amending terms of engagement with counsel, foreign lawyers and experts; - Updating the firm's risk register; - Resolving escalated conflicts queries, including US conflicts rules; THE CANDIDATE An England & Wales qualified lawyer with 6-10pqe you will have at least three years' legal compliance experience in an international firm, including dealing with confidentiality and ethics; - Conflicts experience essential; - A detailed knowledge of the SRA Handbook, especially the Code of Conduct; - Excellent written legal skills, including the ability to draft and review policies, procedures, terms of engagement and contracts with third parties; - Up-to-date knowledge of relevant areas of law and procedure, especially contract and tort; - Knowledge of data protection, anti-money laundering, sanctions, anti-bribery and corruption, corporate tax evasion and anti-modern slavery rules and application; - Flexibility to travel to offices within the firm's global network to undertake audits and training; - Experience of providing training, and of dealing with claims and complaints is desirable. The firm has a hybrid working policy of 3 days in the office + 2 wfh for full-time employees. Lipson Lloyd Jones Ltd is acting as an Employment Agency in relation to this vacancy.
As Lilli targets a double digit growth over the next three years, we are seeking a Sales Director to join the Revenue team. Primarily focusing on new business, the role of the Sales Director will be to lead the sales team to generate new relationships and manage our incoming revenues and customers in Local Government, Charities and the NHS Reporting directly to the Chief Commercial Officer, the Sales Director is critical to the future success of the company. The role will carry an individual and team target, line managing the BDR function and shaping the strategy for growth. It is their responsibility as the customer facing entity to deliver and exceed the set targets of this fast growing company. Success will provide opportunity for career growth as Lilli grows and expands into new markets both in the UK and overseas Responsibilities & Duties Customer generation: Engage with potential and existing customers to identify and win contracts for Lilli. Create and manage a pipeline of new and existing business growth through customer contact. Identify and source opportunities for Lilli to formally bid for contracts, managing the bid process throughout including both internal and customer stakeholders. Manage customers through the sales process to successful conclusion. Manage customer relationships and provide support in navigating products/services, troubleshooting issues, and resolving complaints in a professional manner. Bring value and joy through every interaction with our customers. Account Management: Support the management of accounts creating growth and new opportunities through strong stakeholder management, production of reports, documentation and supporting materials. Support programme planning and execution utilising relevant software. Provide an escalation point for customers and follow up with customers to ensure satisfaction after issue resolution or service delivery. Billing and Revenue: Ensure contracts are prepared, we are in customer systems and that PO's are received. Coordinate with relevant departments to ensure timely delivery and resolution of customer orders. Documentation and Record-Keeping: Maintain accurate and detailed records of customer interactions, transactions, and issues in the CRM system. Generate reports and analyse data to identify trends and areas for improvement. Product/Service Knowledge: Develop your knowledge of the Lilli product, the markets and use case to the level of a thought leader. Provide clarity to customers as to where Lilli can be deployed successfully Provide feedback on competitors and new product features to the Product team. Collaboration with Teams: Liaise with other departments to deliver customer outcomes such as business case creation, events and product development. Represent Sales within the business as a senior manager, filling in for the CCO where relevant You will have 10 years experience in leading sales in our target markets with a strong track record and evidence of a network of customer contacts Degree level qualified with relevant experience. Excellent communication skills, both verbal and written. You will have excellent presentation skills, be personable and demonstrate experience of being customer facing. Proficiency in using customer service software, CRM systems, and basic computer applications. Experience of both acquisition and account management is required. Experience of utilising and identifying frameworks, their ways of operating and a history of success of contracting business via them. You will demonstrate experience of creating and executing account and sector plans in support of a wider vision. Experience of utilising cloud based CRM systems, Microsoft products and other tools to support your in role success. Strong problem-solving abilities and a patient, empathetic attitude. Ability to multitask and work in a fast-paced environment Detail-oriented with good organisational skills Driving licence and willingness to travel Deal focused with a purpose led customer centric approach Ability to solutionise in challenging situations Team player with good interpersonal skills Willingness to learn and adapt to new procedures or technologies Positive and friendly attitude with an ability to form positive new relationships Excellent time management We are a remote company with flexible working hours and believe that having an inspiring space to work is important. We don't have an office so we will provide everything you need to set you up at home We get together regularly to collaborate, review and plan our progress as well as celebrate our teammates and our successes We have a team dedicated to ensure we have a solid working culture that is supportive and inclusive Unlimited Work Away From Home days A generous 28 days' annual leave + bank holidays Financial support towards your energy bills
May 04, 2024
Full time
As Lilli targets a double digit growth over the next three years, we are seeking a Sales Director to join the Revenue team. Primarily focusing on new business, the role of the Sales Director will be to lead the sales team to generate new relationships and manage our incoming revenues and customers in Local Government, Charities and the NHS Reporting directly to the Chief Commercial Officer, the Sales Director is critical to the future success of the company. The role will carry an individual and team target, line managing the BDR function and shaping the strategy for growth. It is their responsibility as the customer facing entity to deliver and exceed the set targets of this fast growing company. Success will provide opportunity for career growth as Lilli grows and expands into new markets both in the UK and overseas Responsibilities & Duties Customer generation: Engage with potential and existing customers to identify and win contracts for Lilli. Create and manage a pipeline of new and existing business growth through customer contact. Identify and source opportunities for Lilli to formally bid for contracts, managing the bid process throughout including both internal and customer stakeholders. Manage customers through the sales process to successful conclusion. Manage customer relationships and provide support in navigating products/services, troubleshooting issues, and resolving complaints in a professional manner. Bring value and joy through every interaction with our customers. Account Management: Support the management of accounts creating growth and new opportunities through strong stakeholder management, production of reports, documentation and supporting materials. Support programme planning and execution utilising relevant software. Provide an escalation point for customers and follow up with customers to ensure satisfaction after issue resolution or service delivery. Billing and Revenue: Ensure contracts are prepared, we are in customer systems and that PO's are received. Coordinate with relevant departments to ensure timely delivery and resolution of customer orders. Documentation and Record-Keeping: Maintain accurate and detailed records of customer interactions, transactions, and issues in the CRM system. Generate reports and analyse data to identify trends and areas for improvement. Product/Service Knowledge: Develop your knowledge of the Lilli product, the markets and use case to the level of a thought leader. Provide clarity to customers as to where Lilli can be deployed successfully Provide feedback on competitors and new product features to the Product team. Collaboration with Teams: Liaise with other departments to deliver customer outcomes such as business case creation, events and product development. Represent Sales within the business as a senior manager, filling in for the CCO where relevant You will have 10 years experience in leading sales in our target markets with a strong track record and evidence of a network of customer contacts Degree level qualified with relevant experience. Excellent communication skills, both verbal and written. You will have excellent presentation skills, be personable and demonstrate experience of being customer facing. Proficiency in using customer service software, CRM systems, and basic computer applications. Experience of both acquisition and account management is required. Experience of utilising and identifying frameworks, their ways of operating and a history of success of contracting business via them. You will demonstrate experience of creating and executing account and sector plans in support of a wider vision. Experience of utilising cloud based CRM systems, Microsoft products and other tools to support your in role success. Strong problem-solving abilities and a patient, empathetic attitude. Ability to multitask and work in a fast-paced environment Detail-oriented with good organisational skills Driving licence and willingness to travel Deal focused with a purpose led customer centric approach Ability to solutionise in challenging situations Team player with good interpersonal skills Willingness to learn and adapt to new procedures or technologies Positive and friendly attitude with an ability to form positive new relationships Excellent time management We are a remote company with flexible working hours and believe that having an inspiring space to work is important. We don't have an office so we will provide everything you need to set you up at home We get together regularly to collaborate, review and plan our progress as well as celebrate our teammates and our successes We have a team dedicated to ensure we have a solid working culture that is supportive and inclusive Unlimited Work Away From Home days A generous 28 days' annual leave + bank holidays Financial support towards your energy bills
Senior Business Support Officer Westminster £25/hr Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a Senior Business Officer in the Westminster area to join the Children Services. Enhanced DBS will be required for this role. 3 - 6 months contract with chance of extension. General Duties: Coordinate referrals to London authorities via the National Transfer Scheme, ensuring efficiency and adherence to safety standards. Maintain communication between stakeholders, including London and regional UASC leads, prioritizing child welfare. Represent London in meetings and collaborate with regional UASC leads to facilitate timely transfers. Support the oversight of government partners in UASC transfer matters. Assist in meeting coordination, including minute-taking and responding to NTS queries. Handle politically sensitive issues and support NTS-related tasks. Respond to enquiries professionally via email and phone. Contribute to team meetings and support NTS links to Pan London Rota. Take a lead role in Business Support Team functions as necessary. Mandatory NTS Referrals: Ensure high standards of referral processes for UASC transfers via the NTS. Manage NTS transfer issues and complaints, fostering partnership working with relevant stakeholders. Data Support: Maintain data accuracy and manage databases relevant to UASC transfers. Assist in information services and politically sensitive issues. Requirements: Minimum 2 years of experience in a supportive services role in social care or related field. Knowledge of legal and policy frameworks in Children's services. Commitment to Equal Opportunities policies. Strong communication, workload management, and organizational skills. Ability to negotiate effectively and work autonomously. Intermediate IT skills and familiarity with local authority and child care systems.
May 04, 2024
Full time
Senior Business Support Officer Westminster £25/hr Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a Senior Business Officer in the Westminster area to join the Children Services. Enhanced DBS will be required for this role. 3 - 6 months contract with chance of extension. General Duties: Coordinate referrals to London authorities via the National Transfer Scheme, ensuring efficiency and adherence to safety standards. Maintain communication between stakeholders, including London and regional UASC leads, prioritizing child welfare. Represent London in meetings and collaborate with regional UASC leads to facilitate timely transfers. Support the oversight of government partners in UASC transfer matters. Assist in meeting coordination, including minute-taking and responding to NTS queries. Handle politically sensitive issues and support NTS-related tasks. Respond to enquiries professionally via email and phone. Contribute to team meetings and support NTS links to Pan London Rota. Take a lead role in Business Support Team functions as necessary. Mandatory NTS Referrals: Ensure high standards of referral processes for UASC transfers via the NTS. Manage NTS transfer issues and complaints, fostering partnership working with relevant stakeholders. Data Support: Maintain data accuracy and manage databases relevant to UASC transfers. Assist in information services and politically sensitive issues. Requirements: Minimum 2 years of experience in a supportive services role in social care or related field. Knowledge of legal and policy frameworks in Children's services. Commitment to Equal Opportunities policies. Strong communication, workload management, and organizational skills. Ability to negotiate effectively and work autonomously. Intermediate IT skills and familiarity with local authority and child care systems.
Do you have retail, hospitality or customer service experience but sick of working evenings/weekends? Brook Street is offering a full-time position with no weekends and no evenings! We're looking for somebody with great face to face customer service experience and administration. This role as a Executive Officer will see the successful candidate on their feet, dealing with members of the public and court officials, reacting to the needs that arise on the day. A lot of the role includes routine administration but somebody who can think on their feet and deal with the public in a courteous manner is essential. This position is temporary but could lead to a long-term or permanent / fixed-term opportunity within the Public Sector for the right candidate. For more details, please contact Eileen Watson in our Southampton Public Sector department who will explain the exciting opportunity in greater detail. Key Responsibilities: Customer Satisfaction: Prioritise customer satisfaction, addressing complaints promptly and leveraging feedback for continuous improvement. Efficient Courtroom Management: Take charge of courtroom proceedings, ensuring prompt and smooth operations in collaboration with various stakeholders. Administrative Excellence: Handle administrative tasks independently or as part of a team, maintaining precision and efficiency. Record Keeping: Maintain accurate records and deliver comprehensive reports, upholding the highest standards of accuracy. Representation Order Processing: Process orders with attention to detail and adherence to protocols. Case Summarising: Prepare precise case summaries to facilitate informed decision-making. Timely Correspondence: Handle all correspondence professionally and promptly, meeting designated deadlines. Task Execution: Diligently execute assigned tasks, providing unwavering support to the judiciary. Adherence to Standards: Embody the values and standards of HMCTS, maintaining professionalism and integrity. Desired Skills/Abilities: Customer-Focused Administrative Experience: Previous experience in administrative roles within a customer-focused environment, demonstrating competence and proficiency. Public Speaking: Ability to confidently address audiences when necessary. IT Proficiency: Confidence in working with various systems and Microsoft packages. Excellent Communication and Organisational Skills: Strong oral and written communication skills coupled with impeccable organisational abilities. Attention to Detail: Excellent attention to detail, ensuring accuracy in all tasks. Team Player: Thrive both independently and as to adapt to evolving priorities and requirements. part of a collaborative team, fostering mutual support and cooperation. Join us in this exciting opportunity to work closely with the judiciary and ensure high-level support to operational delivery teams in maximising courtroom efficiency. We are looking for highly motivated, professional, and confident individuals who thrive in customer-focused environments. This is an in-person role, and there may be occasions where you'll need to work at another location with advance notice. Job details: Shift type: Monday-Friday, 09:00-17:00 Hourly rate: 12.74 p/h, after 12 working weeks will increase to 14.09 Duration of contract: 6 weeks with potential of being extended until December Location: Chichester Combined Court, Southgate, PO19 1SX (All offers are subject to 3 years of referencing checks and a DBS.) ABOUT US Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
May 03, 2024
Seasonal
Do you have retail, hospitality or customer service experience but sick of working evenings/weekends? Brook Street is offering a full-time position with no weekends and no evenings! We're looking for somebody with great face to face customer service experience and administration. This role as a Executive Officer will see the successful candidate on their feet, dealing with members of the public and court officials, reacting to the needs that arise on the day. A lot of the role includes routine administration but somebody who can think on their feet and deal with the public in a courteous manner is essential. This position is temporary but could lead to a long-term or permanent / fixed-term opportunity within the Public Sector for the right candidate. For more details, please contact Eileen Watson in our Southampton Public Sector department who will explain the exciting opportunity in greater detail. Key Responsibilities: Customer Satisfaction: Prioritise customer satisfaction, addressing complaints promptly and leveraging feedback for continuous improvement. Efficient Courtroom Management: Take charge of courtroom proceedings, ensuring prompt and smooth operations in collaboration with various stakeholders. Administrative Excellence: Handle administrative tasks independently or as part of a team, maintaining precision and efficiency. Record Keeping: Maintain accurate records and deliver comprehensive reports, upholding the highest standards of accuracy. Representation Order Processing: Process orders with attention to detail and adherence to protocols. Case Summarising: Prepare precise case summaries to facilitate informed decision-making. Timely Correspondence: Handle all correspondence professionally and promptly, meeting designated deadlines. Task Execution: Diligently execute assigned tasks, providing unwavering support to the judiciary. Adherence to Standards: Embody the values and standards of HMCTS, maintaining professionalism and integrity. Desired Skills/Abilities: Customer-Focused Administrative Experience: Previous experience in administrative roles within a customer-focused environment, demonstrating competence and proficiency. Public Speaking: Ability to confidently address audiences when necessary. IT Proficiency: Confidence in working with various systems and Microsoft packages. Excellent Communication and Organisational Skills: Strong oral and written communication skills coupled with impeccable organisational abilities. Attention to Detail: Excellent attention to detail, ensuring accuracy in all tasks. Team Player: Thrive both independently and as to adapt to evolving priorities and requirements. part of a collaborative team, fostering mutual support and cooperation. Join us in this exciting opportunity to work closely with the judiciary and ensure high-level support to operational delivery teams in maximising courtroom efficiency. We are looking for highly motivated, professional, and confident individuals who thrive in customer-focused environments. This is an in-person role, and there may be occasions where you'll need to work at another location with advance notice. Job details: Shift type: Monday-Friday, 09:00-17:00 Hourly rate: 12.74 p/h, after 12 working weeks will increase to 14.09 Duration of contract: 6 weeks with potential of being extended until December Location: Chichester Combined Court, Southgate, PO19 1SX (All offers are subject to 3 years of referencing checks and a DBS.) ABOUT US Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Senior Business Support Officer Westminster 25/hr Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a Senior Business Officer in the Westminster area to join the Children Services. Enhanced DBS will be required for this role. 3 - 6 months contract with chance of extension. General Duties: Coordinate referrals to London authorities via the National Transfer Scheme, ensuring efficiency and adherence to safety standards. Maintain communication between stakeholders, including London and regional UASC leads, prioritizing child welfare. Represent London in meetings and collaborate with regional UASC leads to facilitate timely transfers. Support the oversight of government partners in UASC transfer matters. Assist in meeting coordination, including minute-taking and responding to NTS queries. Handle politically sensitive issues and support NTS-related tasks. Respond to enquiries professionally via email and phone. Contribute to team meetings and support NTS links to Pan London Rota. Take a lead role in Business Support Team functions as necessary. Mandatory NTS Referrals: Ensure high standards of referral processes for UASC transfers via the NTS. Manage NTS transfer issues and complaints, fostering partnership working with relevant stakeholders. Data Support: Maintain data accuracy and manage databases relevant to UASC transfers. Assist in information services and politically sensitive issues. Requirements: Minimum 2 years of experience in a supportive services role in social care or related field. Knowledge of legal and policy frameworks in Children's services. Commitment to Equal Opportunities policies. Strong communication, workload management, and organizational skills. Ability to negotiate effectively and work autonomously. Intermediate IT skills and familiarity with local authority and child care systems.
May 03, 2024
Seasonal
Senior Business Support Officer Westminster 25/hr Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a Senior Business Officer in the Westminster area to join the Children Services. Enhanced DBS will be required for this role. 3 - 6 months contract with chance of extension. General Duties: Coordinate referrals to London authorities via the National Transfer Scheme, ensuring efficiency and adherence to safety standards. Maintain communication between stakeholders, including London and regional UASC leads, prioritizing child welfare. Represent London in meetings and collaborate with regional UASC leads to facilitate timely transfers. Support the oversight of government partners in UASC transfer matters. Assist in meeting coordination, including minute-taking and responding to NTS queries. Handle politically sensitive issues and support NTS-related tasks. Respond to enquiries professionally via email and phone. Contribute to team meetings and support NTS links to Pan London Rota. Take a lead role in Business Support Team functions as necessary. Mandatory NTS Referrals: Ensure high standards of referral processes for UASC transfers via the NTS. Manage NTS transfer issues and complaints, fostering partnership working with relevant stakeholders. Data Support: Maintain data accuracy and manage databases relevant to UASC transfers. Assist in information services and politically sensitive issues. Requirements: Minimum 2 years of experience in a supportive services role in social care or related field. Knowledge of legal and policy frameworks in Children's services. Commitment to Equal Opportunities policies. Strong communication, workload management, and organizational skills. Ability to negotiate effectively and work autonomously. Intermediate IT skills and familiarity with local authority and child care systems.
Senior Complaints Officer Based in Westminster Office based/Hybrid. 3 days in 2 days remote potentially. 24.53per hour PAYE We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending written responses. Please qualify your candidate before submission and note that we conduct competency-based interviews over MS teams. Role Overview: The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high service standards Main Responsibilities: Serve as the primary point of contact for residents raising complaints or enquiries, offering front line housing information and advice. Manage and draft responses to Enquiries from Cabinet members, MPs, and the Ombudsman, meeting deadlines and maintaining quality standards. Assist in creating case files for the Housing Ombudsman and managing recommendations from final determination reports. Maintain the complaints system, ensuring timely recording of complaints and enquiries, and support officers in utilising the complaints database. Monitor and report on performance of the complaints and enquiries service, conducting monitoring and auditing tasks as directed. Coordinate information within the Housing Team to ensure comprehensive responses to complaints and enquiries, meeting Council and Ombudsman requirements. Provide an overview of contract performance for complaints and enquiries, monitoring relevant information.
May 03, 2024
Seasonal
Senior Complaints Officer Based in Westminster Office based/Hybrid. 3 days in 2 days remote potentially. 24.53per hour PAYE We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending written responses. Please qualify your candidate before submission and note that we conduct competency-based interviews over MS teams. Role Overview: The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high service standards Main Responsibilities: Serve as the primary point of contact for residents raising complaints or enquiries, offering front line housing information and advice. Manage and draft responses to Enquiries from Cabinet members, MPs, and the Ombudsman, meeting deadlines and maintaining quality standards. Assist in creating case files for the Housing Ombudsman and managing recommendations from final determination reports. Maintain the complaints system, ensuring timely recording of complaints and enquiries, and support officers in utilising the complaints database. Monitor and report on performance of the complaints and enquiries service, conducting monitoring and auditing tasks as directed. Coordinate information within the Housing Team to ensure comprehensive responses to complaints and enquiries, meeting Council and Ombudsman requirements. Provide an overview of contract performance for complaints and enquiries, monitoring relevant information.
Senior Debt Officer Bedford Job Role Manage the Debtors Team responsible for the collection, recovery and enforcement of Sundry Debts and Housing Benefit Overpayments To provide technical advice based on a comprehensive knowledge of Housing Benefit Overpayment and Sundry Debt collection and enforcement regulations Undertake debt monitoring activities, ensuring appropriate recovery activities are undertaken Responsible for the investigation and resolution of complaints Responsible for the management of serious arrears cases
May 03, 2024
Contractor
Senior Debt Officer Bedford Job Role Manage the Debtors Team responsible for the collection, recovery and enforcement of Sundry Debts and Housing Benefit Overpayments To provide technical advice based on a comprehensive knowledge of Housing Benefit Overpayment and Sundry Debt collection and enforcement regulations Undertake debt monitoring activities, ensuring appropriate recovery activities are undertaken Responsible for the investigation and resolution of complaints Responsible for the management of serious arrears cases
Project Support Officer Our public sector client are looking for a Project Support Officer to join one of their large teams and assist on the budgets and admin support for some of their large-scale projects. This is an interim role for 9-12 months. The role will be home based however some trips into the office in Warwick will be required. The role: As a Project Support Officer you will provide administration and commercial support for a number of large scale projects within our clients Engineering side of their business. You will: - Be responsible for the projects time keeping, project cost, and CRM system. - Ensure accurate financial administration is carried out. This will include invoicing, obtaining payment approvals, requisitioning, batching and submitting to exchequer services. - Be involved with contract administration and consultant commissions. - Deal with customer queries and complaints. - Monitor progress in regards to the execution of work related ot the project. Provide information for performance management where needed. - Take briefing notes, highlight reports as necessary. What we are looking for: - Experience within project support administration and a finance background. - Commercially minded. - Good communication skills and ability to work collaboratively in a team whilst keeping up momentum and making sure work is completed within set time frames. Please apply now and we will process your application accordingly.
May 03, 2024
Seasonal
Project Support Officer Our public sector client are looking for a Project Support Officer to join one of their large teams and assist on the budgets and admin support for some of their large-scale projects. This is an interim role for 9-12 months. The role will be home based however some trips into the office in Warwick will be required. The role: As a Project Support Officer you will provide administration and commercial support for a number of large scale projects within our clients Engineering side of their business. You will: - Be responsible for the projects time keeping, project cost, and CRM system. - Ensure accurate financial administration is carried out. This will include invoicing, obtaining payment approvals, requisitioning, batching and submitting to exchequer services. - Be involved with contract administration and consultant commissions. - Deal with customer queries and complaints. - Monitor progress in regards to the execution of work related ot the project. Provide information for performance management where needed. - Take briefing notes, highlight reports as necessary. What we are looking for: - Experience within project support administration and a finance background. - Commercially minded. - Good communication skills and ability to work collaboratively in a team whilst keeping up momentum and making sure work is completed within set time frames. Please apply now and we will process your application accordingly.
PRS Recruitment Group Ltd T/A Refuel Talent
City, Sheffield
Do you have experience in Area Management in either convenience retail or petrol station forecourt? Would you like to join a fast growing company? Yes? .please read on We are recruiting for an experienced Area Manager in the Sheffield area with Petrol Station Forecourt experience. To ensure the implementation of the companies policies and procedures in respect of a predetermined region of company owned stations. Each Area Manager is responsible for the overall profitability of company owned stations. This is a field based position where the Area Manager operates a given area which may be subject to change from time to time. Duties may require nights away from home to carry out area duties and attend meetings. Area Managers are required to communicate with nominated suppliers and various third parties as and when required. To ensure that all stations are operated in accordance with the Companies Health & Safety policies to create a safe environment for staff and customers. To ensure the security of the Companies property. To carry out monthly fuel audits at each station in order to ensure the correct payments of monies and security of the Companies fuel stocks. To carry out regular Shop and Forecourt Reviews at each station to ensure that they are operating within the Companies policies and procedures and to their maximum potential. To manage and monitor performance of Store Managers and staff at each station and ensure that good customer practice is carried out consistently. To ensure that each station is applying the correct fuel retail prices as instructed from time to time so as to maximise fuel profit margins. To ensure effective and correctly merchandised promotional activity, within the shop and forecourt so as to maximise sales and increase customer base. To monitor and review the product range at each station with a view to increasing turnover and profitability. To monitor and review Company expenditure for each relevant station and area, to ensure the accurate recording of information and to identify areas of improvement. To handle complaints from customers and ensure satisfactory follow up with the customer and any necessary re-training requirements are completed. To liaise with outside contractors to establish and manage all maintenance issues as well as monitoring all equipment downtime. To support and carry out duties as instructed from time to time from the relevant line manager(s). Ensure all Store Managers complete all required duties within the stated timescales and submit returns promptly and accurately. To supervise, give guidance and motivate Store Managers through the use of station reviews and audits to enable them to promote a successful business. To carry out subsequent visits as and when necessary to monitor progress. Within the Company Liaise with all relevant head office departments as and when necessary in order to resolve any operational or other issues. Outside the Company To liaise with suppliers and ensure delivery procedures are adhered to. To liaise with Petroleum Officers, Environmental Health Officers, Fairbanks, Licensing and other officials where necessary. To visit competitors to keep abreast of their activity. A proven track record in the forecourt and/or retail sector. High self motivation and discipline, outstanding communication skills, ability to work demanding hours and prioritise duties. A good people manager with ability to inspire, motivate and lead a team. A good level of numeracy and attention to detail. To operate effectively and efficiently and achieve given objectives within given time deadlines. The successful candidate will be rewarded with a competitive salary package. For further information on this role, please call Ellie in the Pink Office or apply now
May 03, 2024
Full time
Do you have experience in Area Management in either convenience retail or petrol station forecourt? Would you like to join a fast growing company? Yes? .please read on We are recruiting for an experienced Area Manager in the Sheffield area with Petrol Station Forecourt experience. To ensure the implementation of the companies policies and procedures in respect of a predetermined region of company owned stations. Each Area Manager is responsible for the overall profitability of company owned stations. This is a field based position where the Area Manager operates a given area which may be subject to change from time to time. Duties may require nights away from home to carry out area duties and attend meetings. Area Managers are required to communicate with nominated suppliers and various third parties as and when required. To ensure that all stations are operated in accordance with the Companies Health & Safety policies to create a safe environment for staff and customers. To ensure the security of the Companies property. To carry out monthly fuel audits at each station in order to ensure the correct payments of monies and security of the Companies fuel stocks. To carry out regular Shop and Forecourt Reviews at each station to ensure that they are operating within the Companies policies and procedures and to their maximum potential. To manage and monitor performance of Store Managers and staff at each station and ensure that good customer practice is carried out consistently. To ensure that each station is applying the correct fuel retail prices as instructed from time to time so as to maximise fuel profit margins. To ensure effective and correctly merchandised promotional activity, within the shop and forecourt so as to maximise sales and increase customer base. To monitor and review the product range at each station with a view to increasing turnover and profitability. To monitor and review Company expenditure for each relevant station and area, to ensure the accurate recording of information and to identify areas of improvement. To handle complaints from customers and ensure satisfactory follow up with the customer and any necessary re-training requirements are completed. To liaise with outside contractors to establish and manage all maintenance issues as well as monitoring all equipment downtime. To support and carry out duties as instructed from time to time from the relevant line manager(s). Ensure all Store Managers complete all required duties within the stated timescales and submit returns promptly and accurately. To supervise, give guidance and motivate Store Managers through the use of station reviews and audits to enable them to promote a successful business. To carry out subsequent visits as and when necessary to monitor progress. Within the Company Liaise with all relevant head office departments as and when necessary in order to resolve any operational or other issues. Outside the Company To liaise with suppliers and ensure delivery procedures are adhered to. To liaise with Petroleum Officers, Environmental Health Officers, Fairbanks, Licensing and other officials where necessary. To visit competitors to keep abreast of their activity. A proven track record in the forecourt and/or retail sector. High self motivation and discipline, outstanding communication skills, ability to work demanding hours and prioritise duties. A good people manager with ability to inspire, motivate and lead a team. A good level of numeracy and attention to detail. To operate effectively and efficiently and achieve given objectives within given time deadlines. The successful candidate will be rewarded with a competitive salary package. For further information on this role, please call Ellie in the Pink Office or apply now
Senior Legal Services Officer Croydon/Farringdon - LONDON HYBRID ROLE - Full time hours Salary: £18.19 per hour (weekly pay) The Role: Office based role during first 4 weeks . based either from Farringdon or Croydon offices or a mix of the two. Hybrid potentially available once operational in post. Managing the dedicated coordinators responsible for providing administrative support to the transactions and the litigation sides of the team and the support coordinators delivering administrative support across the team. Including monitoring work and ensuring service delivery by the co-ordinators and cover in their absence. Dealing with a wide range of supporting tasks of clerical and administrative nature for the Director of Legal Services and the legal services team generally and the external legal service providers. The location. You ll be based at one of our Client's London offices in either Farringdon or Croydon with the option for working in a hybrid way when appropriate and as agreed with your manager. What you ll be doing: • To manage and provide strong and clear guidance to the team of coordinators reporting into the role. Ensuring that the team are motivated, supported and driven to develop and provide excellent customer service second to none in the sector. • To lead the team of co-ordinators providing a variety both front line and back office services to team members making sure that they deliver a responsive high level of service in line with satisfaction targets. • To continually improve the teams internal processes to ensure that the team deliver essential support services to the transactions and litigation sides of the team including: o dealing with all internal and external allocations, monitoring of inboxes, preparation of court bundles. • To make sure that all incoming work is monitored and allocated promptly. To ensure that all systems are promptly and accurately set up and is updated as may be needed from time to time. • To ensure that systems are maintained and up to date information is available to ensure that timely and accurate information is provided to the team. • To provide a responsive point of contact for residents, internal stakeholders, external legal service providers courts counsel and solicitors at all times. • To effectively deal with enquires and complaints and promote high customer service standards. Learning from complaints to help alter working practice as needed. • To contribute to the development and delivery of effective office practices providing a professional service and meeting agreed targets. • To support the Legal Services Director in the collation and preparation of monthly, quarterly and annual management information, including providing performance reports for the team as required. • To administer the Director s internal Team Meetings and external networking group meetings including liaising with guest speaker and other contributors and circulating minutes and action lists. • To be the team lead for working with the case management system including support and improvement. As a People Manager • Manage and support the team, leading by example to ensure excellent services are provided in line with organisational policies • To manage, on a day to day basis, individual team members and be responsible for staff development within the team including training, 1 to 1s, annual appraisals and addressing performance issues in conjunction with the Head of Legal Services (Litigation) and Head of Legal Services (Transactions). Knowledge & Experience • City & Guilds/CILEx Level 3 Diploma for Legal Secretaries • Knowledge and/or experience of Leasehold/shared ownership and home owners property sales and transactions as well as statutory or similar sales is desirable. • An understanding of the legal aspects of leasehold law and regulations is desirable. • Knowledge and/or experience of litigation processes and landlord & tenant legal relationships would be desirable. • Proven experience within a legal or related environment. • Experience of leading teams, as well as service improvement would be desirable. Skills & Abilities • Effective communications skills, both oral and written. • Effective IT skills. • Excellent organisational skills including the ability to manage time & tasks effectively, work well under pressure both individually and in a team to deadlines, delegating appropriately. • Good verbal and numerical reasoning skills including evaluating, judgement and decision making. • Ability to deal with conflicting priorities. • Ability to help prepare reports. • Meticulous attention to detail and quality. • Self-motivated with a flexible approach to work. • A can do , proactive approach to problem solving. Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website. Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.
May 03, 2024
Contractor
Senior Legal Services Officer Croydon/Farringdon - LONDON HYBRID ROLE - Full time hours Salary: £18.19 per hour (weekly pay) The Role: Office based role during first 4 weeks . based either from Farringdon or Croydon offices or a mix of the two. Hybrid potentially available once operational in post. Managing the dedicated coordinators responsible for providing administrative support to the transactions and the litigation sides of the team and the support coordinators delivering administrative support across the team. Including monitoring work and ensuring service delivery by the co-ordinators and cover in their absence. Dealing with a wide range of supporting tasks of clerical and administrative nature for the Director of Legal Services and the legal services team generally and the external legal service providers. The location. You ll be based at one of our Client's London offices in either Farringdon or Croydon with the option for working in a hybrid way when appropriate and as agreed with your manager. What you ll be doing: • To manage and provide strong and clear guidance to the team of coordinators reporting into the role. Ensuring that the team are motivated, supported and driven to develop and provide excellent customer service second to none in the sector. • To lead the team of co-ordinators providing a variety both front line and back office services to team members making sure that they deliver a responsive high level of service in line with satisfaction targets. • To continually improve the teams internal processes to ensure that the team deliver essential support services to the transactions and litigation sides of the team including: o dealing with all internal and external allocations, monitoring of inboxes, preparation of court bundles. • To make sure that all incoming work is monitored and allocated promptly. To ensure that all systems are promptly and accurately set up and is updated as may be needed from time to time. • To ensure that systems are maintained and up to date information is available to ensure that timely and accurate information is provided to the team. • To provide a responsive point of contact for residents, internal stakeholders, external legal service providers courts counsel and solicitors at all times. • To effectively deal with enquires and complaints and promote high customer service standards. Learning from complaints to help alter working practice as needed. • To contribute to the development and delivery of effective office practices providing a professional service and meeting agreed targets. • To support the Legal Services Director in the collation and preparation of monthly, quarterly and annual management information, including providing performance reports for the team as required. • To administer the Director s internal Team Meetings and external networking group meetings including liaising with guest speaker and other contributors and circulating minutes and action lists. • To be the team lead for working with the case management system including support and improvement. As a People Manager • Manage and support the team, leading by example to ensure excellent services are provided in line with organisational policies • To manage, on a day to day basis, individual team members and be responsible for staff development within the team including training, 1 to 1s, annual appraisals and addressing performance issues in conjunction with the Head of Legal Services (Litigation) and Head of Legal Services (Transactions). Knowledge & Experience • City & Guilds/CILEx Level 3 Diploma for Legal Secretaries • Knowledge and/or experience of Leasehold/shared ownership and home owners property sales and transactions as well as statutory or similar sales is desirable. • An understanding of the legal aspects of leasehold law and regulations is desirable. • Knowledge and/or experience of litigation processes and landlord & tenant legal relationships would be desirable. • Proven experience within a legal or related environment. • Experience of leading teams, as well as service improvement would be desirable. Skills & Abilities • Effective communications skills, both oral and written. • Effective IT skills. • Excellent organisational skills including the ability to manage time & tasks effectively, work well under pressure both individually and in a team to deadlines, delegating appropriately. • Good verbal and numerical reasoning skills including evaluating, judgement and decision making. • Ability to deal with conflicting priorities. • Ability to help prepare reports. • Meticulous attention to detail and quality. • Self-motivated with a flexible approach to work. • A can do , proactive approach to problem solving. Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website. Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.
Job Title: Corporate Assurance Manager Locations: London, EC2M or Birmingham B3 ( Can also be home based on experience ) Contract Type : Ongoing Temp Work Pattern: 35 hours Start Date: ASAP We are seeking a skilled Corporate Assurance Manager to join this company. As a Corporate Assurance Manager, you will be responsible for ensuring that the company operates in a compliant and ethical manner, whilst identifying and mitigating any risks that may arise. The successful candidate will be responsible for embedding compliance with the organisation's ISO27001 certification, leading the development and maintenance of the data privacy programme and policy framework Main tasks and duties: Working across the organisation , taking responsibility for embedding compliance with the organisation's ISO27001 certification. Line management responsibility for the Information Security Officer and the Corporate Policy & Assurance Officer. To lead on the development and maintenance of The data privacy programme and policy framework. To support The strategic activities by working closely with the Head of Performance and Assurance and relevant colleagues across the organisation . To work across the organisation to track delivery against the organisation's corporate plan initiatives and assurance framework. To establish efficient systems that facilitate the effective management of complaints and complements across the organisation and establish a learning culture from the effective analysis of complaints. To oversee The data privacy programme and data protection arrangements, ensuring data compliance queries from internal and external parties are managed effectively and efficiently. Support the Head of Performance and Assurance to meet the organisation's wider strategic aims by working across the organisation and contributing to Corporate Plans and strategies. Essential criteria and experience: A minimum of 2 years of experience in a similar role. Strong leadership and management skills. Excellent knowledge of ISO27001 certification and data privacy regulations. Experience in establishing efficient systems for complaints management. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Strong attention to detail and ability to manage multiple priorities. Proficient in Microsoft Office Suite. A degree in a relevant field is preferred. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
May 02, 2024
Seasonal
Job Title: Corporate Assurance Manager Locations: London, EC2M or Birmingham B3 ( Can also be home based on experience ) Contract Type : Ongoing Temp Work Pattern: 35 hours Start Date: ASAP We are seeking a skilled Corporate Assurance Manager to join this company. As a Corporate Assurance Manager, you will be responsible for ensuring that the company operates in a compliant and ethical manner, whilst identifying and mitigating any risks that may arise. The successful candidate will be responsible for embedding compliance with the organisation's ISO27001 certification, leading the development and maintenance of the data privacy programme and policy framework Main tasks and duties: Working across the organisation , taking responsibility for embedding compliance with the organisation's ISO27001 certification. Line management responsibility for the Information Security Officer and the Corporate Policy & Assurance Officer. To lead on the development and maintenance of The data privacy programme and policy framework. To support The strategic activities by working closely with the Head of Performance and Assurance and relevant colleagues across the organisation . To work across the organisation to track delivery against the organisation's corporate plan initiatives and assurance framework. To establish efficient systems that facilitate the effective management of complaints and complements across the organisation and establish a learning culture from the effective analysis of complaints. To oversee The data privacy programme and data protection arrangements, ensuring data compliance queries from internal and external parties are managed effectively and efficiently. Support the Head of Performance and Assurance to meet the organisation's wider strategic aims by working across the organisation and contributing to Corporate Plans and strategies. Essential criteria and experience: A minimum of 2 years of experience in a similar role. Strong leadership and management skills. Excellent knowledge of ISO27001 certification and data privacy regulations. Experience in establishing efficient systems for complaints management. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Strong attention to detail and ability to manage multiple priorities. Proficient in Microsoft Office Suite. A degree in a relevant field is preferred. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
We are recruiting for Quality Improvement officer working on a temporary ongoing contract within the City of Wolverhampton Council. Pay rate: 12.59 per hour/37.5 hours per week Location: Civic Centre Wolverhampton Hybrid Remote Contract length: 3 months minimum with potential of extension Job Purpose: To support the Quality & Improvement Manager with all aspects of Quality and Improvement within The Hub including any which impact on our customers and business relationships. To support the Quality & Improvement Manager with ensuring continuous improvement across The Hub to provide a more efficient and effective service to our customers, streamline processes and reduce costs. To provide support to the Hub for all Compliments and Complaints received to ensure customer satisfaction and to meet corporate and Hub standards. Collate and produce statistical information to support improving performance levels within The Hub.To deliver training and educational guidance to colleagues and customer to support quality and improvement. (Knowledge, skills, experience & qualifications): Advanced Microsoft Suite ICT Skills Knowledge of Customer Request Management system(s) Skills to multi-task Problem solving / solution finding skills Ability to communicate effectively based on audience. Take ownership of all outstanding customer requests. Ability to challenge existing processes to identify service improvement. and/or cost savings Strong relationship building and influencing skills
May 02, 2024
Seasonal
We are recruiting for Quality Improvement officer working on a temporary ongoing contract within the City of Wolverhampton Council. Pay rate: 12.59 per hour/37.5 hours per week Location: Civic Centre Wolverhampton Hybrid Remote Contract length: 3 months minimum with potential of extension Job Purpose: To support the Quality & Improvement Manager with all aspects of Quality and Improvement within The Hub including any which impact on our customers and business relationships. To support the Quality & Improvement Manager with ensuring continuous improvement across The Hub to provide a more efficient and effective service to our customers, streamline processes and reduce costs. To provide support to the Hub for all Compliments and Complaints received to ensure customer satisfaction and to meet corporate and Hub standards. Collate and produce statistical information to support improving performance levels within The Hub.To deliver training and educational guidance to colleagues and customer to support quality and improvement. (Knowledge, skills, experience & qualifications): Advanced Microsoft Suite ICT Skills Knowledge of Customer Request Management system(s) Skills to multi-task Problem solving / solution finding skills Ability to communicate effectively based on audience. Take ownership of all outstanding customer requests. Ability to challenge existing processes to identify service improvement. and/or cost savings Strong relationship building and influencing skills
Principal Planner Temporary on going contract Monday - Friday (Apply online only) 32.16per hour Dealing with Major Applications. Key activities Customer Working closely with colleagues in the Contact Centre and other services, deliver excellent levels of customer services for the benefits of local communities and the reputation of the Council. Support and facilitate senior officers as they seek to respond to complaints from members of the public, residents groups, the Local Government Ombudsman and Councillors arising from the post holder's casework. Development Management To process applications for planning permission and listed building applications, and applications for consent to display advertisements. To undertake all necessary consultations, site visits, appraisal of proposals and negotiations with applicants and objectors on planning and other applications. To prepare reports on planning and other applications. To undertake investigation of complaints about alleged planning contraventions. To prepare statements for Written Representation Appeals (Planning and Enforcement) and to assist or undertake the preparation and presentation of evidence at Public Inquiries and Hearings.
May 02, 2024
Seasonal
Principal Planner Temporary on going contract Monday - Friday (Apply online only) 32.16per hour Dealing with Major Applications. Key activities Customer Working closely with colleagues in the Contact Centre and other services, deliver excellent levels of customer services for the benefits of local communities and the reputation of the Council. Support and facilitate senior officers as they seek to respond to complaints from members of the public, residents groups, the Local Government Ombudsman and Councillors arising from the post holder's casework. Development Management To process applications for planning permission and listed building applications, and applications for consent to display advertisements. To undertake all necessary consultations, site visits, appraisal of proposals and negotiations with applicants and objectors on planning and other applications. To prepare reports on planning and other applications. To undertake investigation of complaints about alleged planning contraventions. To prepare statements for Written Representation Appeals (Planning and Enforcement) and to assist or undertake the preparation and presentation of evidence at Public Inquiries and Hearings.
Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently recruiting a Complaints Administrator for a Social Housing provider in Yorkshire. Starting asap, the role is full-time and will require candidates with prior experience of complaints. The Complaints Administrator role will take responsibility for a wide range of Social Housing complaints, ensuring the accurate and timely recording of customer complaints as they come into the organisation, in line with policy, procedures and performance measures. Previous experience in Complaints is absolutely essential for this post. The Complaints Administrator will be expected to: Support customer complaint officers with their complaint investigation, including fact finding, data gathering and effective questioning. Support customer complaint officers with any aspect of complaint handling, which may include but is not limited to customer contact, quality written communications and action planning. Respond to tenants in writing via email and letter and via the phone to ensure customers are satisfied with the resolutions offered Provide informal advice and assistance on complaints to customers to resolve these and ensure customer confidence Investigate and respond to complaints in accordance with complaint handling code Regularly update IT systems and databases to ensure that records of complaints, expressions of dissatisfaction and enquiries are accurate and up-to date Useinternal guides and sector best practice insight to advise colleagues on the right levels of customer compensation that are fair and proportionate. The below is essential to secure the Complaints Administrator position: Previous experience in complaints Strong written communication skills A calm and patient manner If interested, want to discuss other Complaints Administrator roles or are looking at other Social Housing positions, please get in touch with Matt Baird
May 02, 2024
Full time
Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently recruiting a Complaints Administrator for a Social Housing provider in Yorkshire. Starting asap, the role is full-time and will require candidates with prior experience of complaints. The Complaints Administrator role will take responsibility for a wide range of Social Housing complaints, ensuring the accurate and timely recording of customer complaints as they come into the organisation, in line with policy, procedures and performance measures. Previous experience in Complaints is absolutely essential for this post. The Complaints Administrator will be expected to: Support customer complaint officers with their complaint investigation, including fact finding, data gathering and effective questioning. Support customer complaint officers with any aspect of complaint handling, which may include but is not limited to customer contact, quality written communications and action planning. Respond to tenants in writing via email and letter and via the phone to ensure customers are satisfied with the resolutions offered Provide informal advice and assistance on complaints to customers to resolve these and ensure customer confidence Investigate and respond to complaints in accordance with complaint handling code Regularly update IT systems and databases to ensure that records of complaints, expressions of dissatisfaction and enquiries are accurate and up-to date Useinternal guides and sector best practice insight to advise colleagues on the right levels of customer compensation that are fair and proportionate. The below is essential to secure the Complaints Administrator position: Previous experience in complaints Strong written communication skills A calm and patient manner If interested, want to discuss other Complaints Administrator roles or are looking at other Social Housing positions, please get in touch with Matt Baird
Client Local Authority in Ealing Job Title Housing Compliants Admin Support Officer Pay Rate 18.04 an hour PAYE Hours 35 hours Mon to Fri (09:00:AM - 05:00:PM) Duration 3 Month Contract Location This will be a hybrid role working 2-3 days in the office(Perceval House,Ealing). Description Your primary duties are to: Acknowledge and respond to customer complaints within the agreed service level agreements Investigate and resolve customer complaints promptly and proactively, ensuring the written response addresses all of the issues raised Communicate with customers over the phone, email and our customer portal Liaise with key stakeholders to progress the customer complaints If appropriate, calculate redress and compensation in line with the enact policies Maintain databases and spreadsheets Candidates with letter writing experience and working knowledge of the repairs modules in Open Housing Management System (OHMS) will be at a distinct advantage. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 02, 2024
Contractor
Client Local Authority in Ealing Job Title Housing Compliants Admin Support Officer Pay Rate 18.04 an hour PAYE Hours 35 hours Mon to Fri (09:00:AM - 05:00:PM) Duration 3 Month Contract Location This will be a hybrid role working 2-3 days in the office(Perceval House,Ealing). Description Your primary duties are to: Acknowledge and respond to customer complaints within the agreed service level agreements Investigate and resolve customer complaints promptly and proactively, ensuring the written response addresses all of the issues raised Communicate with customers over the phone, email and our customer portal Liaise with key stakeholders to progress the customer complaints If appropriate, calculate redress and compensation in line with the enact policies Maintain databases and spreadsheets Candidates with letter writing experience and working knowledge of the repairs modules in Open Housing Management System (OHMS) will be at a distinct advantage. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
About The Role Are you passionate about improving our complaint handling for our customers? If so, we want to hear from you. As Senior Service Improvement Advocate you will provide leadership, performance, and development of services to improve our complaint handling and complaint learning. You will be responsible for and provide management, support and training to key Service Improvement Advocates. You will work alongside all departments to ensure compliance with our Complaint handling policy, our Tenant Satisfaction Measures and our compliance with the Housing Ombudsman complaint handling code. You will be responsible for improving our responses to complex complaints and to reduce overall complaint numbers by driving a strong learning from our service failures and implementing new improved services for our customers. You will ensure complaints area key focus for us to hear the voice of our customers and that we learn and improve from service failures. You will provide key feedback and reporting and ensure complaint handling is delivered and integrated inline with our strategic aims, values, policies, and operational standards, to create a high performing team delivering agreed targets, and to maximise outcomes for customers and LiveWest. We have 3 positions available and theycan be based in ourExeter,Tolvaddonor Weston-super-Mare office and are being offered on a full time basis. We will also consider offering this on a part time/job share basis. A hybrid working style is an option. About The Candidate To be considered for the role of Senior Service Improvement Advocateyou will: Have a genuine passion for social housing. Experienced in leading a team. Relevant qualification such as CIH level 3 or 4 (or willing to work towards). Proficient level of literacy and numeracy. Have significant experience of complaint handling in social housing, including Housing Ombudsman determinations, complex complaint cases and a passion for improving the customer journey. Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator's expectations around complaint handling. Have preferred experience of working with the Housing Ombudsman Service including knowledge of their learnings, spotlight reports and vision to improve landlord services. Have excellent communication and written skills. Experience working in a fast-paced environment, managing competing priorities and deadlines. Ability to manage stakeholders internally and externally related to complaint handling. About The Company Our Reward and Benefits: Defined Contribution pension scheme employer contribution of 6% - 9%. Discretionary Bonus scheme. Death in Service benefit (3 x salary). 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave. Family Friendly policies. Health Cash Plan including dental and optical cover(worth up to £1,100 per annum). Employee Assistance Programme. Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, trainingand yearly flu jabs. Cycle to Work scheme. Car Benefit scheme. Learning and Development including coaching and professional qualification support. Volunteering days. About Us: LiveWestprovides over 40,000 homes to over 80,000 people throughout theSouth Westfrom Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. AtLiveWestwe believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website. JBRP1_UKTJ
May 02, 2024
Full time
About The Role Are you passionate about improving our complaint handling for our customers? If so, we want to hear from you. As Senior Service Improvement Advocate you will provide leadership, performance, and development of services to improve our complaint handling and complaint learning. You will be responsible for and provide management, support and training to key Service Improvement Advocates. You will work alongside all departments to ensure compliance with our Complaint handling policy, our Tenant Satisfaction Measures and our compliance with the Housing Ombudsman complaint handling code. You will be responsible for improving our responses to complex complaints and to reduce overall complaint numbers by driving a strong learning from our service failures and implementing new improved services for our customers. You will ensure complaints area key focus for us to hear the voice of our customers and that we learn and improve from service failures. You will provide key feedback and reporting and ensure complaint handling is delivered and integrated inline with our strategic aims, values, policies, and operational standards, to create a high performing team delivering agreed targets, and to maximise outcomes for customers and LiveWest. We have 3 positions available and theycan be based in ourExeter,Tolvaddonor Weston-super-Mare office and are being offered on a full time basis. We will also consider offering this on a part time/job share basis. A hybrid working style is an option. About The Candidate To be considered for the role of Senior Service Improvement Advocateyou will: Have a genuine passion for social housing. Experienced in leading a team. Relevant qualification such as CIH level 3 or 4 (or willing to work towards). Proficient level of literacy and numeracy. Have significant experience of complaint handling in social housing, including Housing Ombudsman determinations, complex complaint cases and a passion for improving the customer journey. Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator's expectations around complaint handling. Have preferred experience of working with the Housing Ombudsman Service including knowledge of their learnings, spotlight reports and vision to improve landlord services. Have excellent communication and written skills. Experience working in a fast-paced environment, managing competing priorities and deadlines. Ability to manage stakeholders internally and externally related to complaint handling. About The Company Our Reward and Benefits: Defined Contribution pension scheme employer contribution of 6% - 9%. Discretionary Bonus scheme. Death in Service benefit (3 x salary). 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave. Family Friendly policies. Health Cash Plan including dental and optical cover(worth up to £1,100 per annum). Employee Assistance Programme. Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, trainingand yearly flu jabs. Cycle to Work scheme. Car Benefit scheme. Learning and Development including coaching and professional qualification support. Volunteering days. About Us: LiveWestprovides over 40,000 homes to over 80,000 people throughout theSouth Westfrom Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. AtLiveWestwe believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website. JBRP1_UKTJ