Job Description Team Administrator - Contact Centre Location: Nottingham City Centre Call CentreSalary: £22,368 starting salaryReports to: Team Leader/Centre Manager Career: Opportunity to work and grow within the largest and most successful estate agency and property services provider in the UK. Career opportunities in residential sales, mortgage services, lettings, conveyancing, and head office functions. Responsibilities As an Administrator, you will provide administrative support services to the Customer Contact Team and Leadership Team.Reporting to the Team Leader/Centre Manager, the CCTA will have regular one-on-one meetings and development sessions to provide coaching, guidance, and growth. There is an expectation that the CCTA will engage in self-development.Data collation, analysis, and report preparation will play a key role in the position, along with becoming a super user on systems used within the team. There may also be times when customer contact is required to assist with quality surveys or queries. What we're looking For in You: Skills and Experience required to be a successful Administrator: Outstanding customer service skills. Solid administration skills. Resilient, positive, numerate, and detail-oriented. Organized and able to prioritize workload in a fast-paced environment. Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). Have a keen eye for detail while being able to manage multiple tasks and systems effectively. Confidence in dealing with clients and building relationships with them. Develop and maintain internal/external professional relationships. Be energetic, enthusiastic, and dynamic with a desire to succeed in a very exciting industry/environment. Benefits Company pension scheme Employee discounts and Wellness Programme 24/7 AIG Smart Health (including virtual GP) coverage for you and your family Connells Group is the largest and most successful estate agency and property services provider in the UK. With a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00331
May 05, 2024
Full time
Job Description Team Administrator - Contact Centre Location: Nottingham City Centre Call CentreSalary: £22,368 starting salaryReports to: Team Leader/Centre Manager Career: Opportunity to work and grow within the largest and most successful estate agency and property services provider in the UK. Career opportunities in residential sales, mortgage services, lettings, conveyancing, and head office functions. Responsibilities As an Administrator, you will provide administrative support services to the Customer Contact Team and Leadership Team.Reporting to the Team Leader/Centre Manager, the CCTA will have regular one-on-one meetings and development sessions to provide coaching, guidance, and growth. There is an expectation that the CCTA will engage in self-development.Data collation, analysis, and report preparation will play a key role in the position, along with becoming a super user on systems used within the team. There may also be times when customer contact is required to assist with quality surveys or queries. What we're looking For in You: Skills and Experience required to be a successful Administrator: Outstanding customer service skills. Solid administration skills. Resilient, positive, numerate, and detail-oriented. Organized and able to prioritize workload in a fast-paced environment. Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). Have a keen eye for detail while being able to manage multiple tasks and systems effectively. Confidence in dealing with clients and building relationships with them. Develop and maintain internal/external professional relationships. Be energetic, enthusiastic, and dynamic with a desire to succeed in a very exciting industry/environment. Benefits Company pension scheme Employee discounts and Wellness Programme 24/7 AIG Smart Health (including virtual GP) coverage for you and your family Connells Group is the largest and most successful estate agency and property services provider in the UK. With a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00331
Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special. About The Role The Expert Digital Manager will be critical to the success of Expert within the Business Unit (BU) to maximize the value of its expert sales & marketing initiatives for the OTC & OH brands in Northern Europe, to increase recommendations and reach of Experts. The role will be leading expert digital strategy and guiding the execution across the Northern Europe BU, as part of the broader expert strategy among the identified Expert audiences, with the Haleon Health Partner (HHP) expert web platform being at the heart of the digital expert strategy. The role will manage the overarching HHP and media strategy in the Northern Europe BU, collaborating with Cluster digital & data ops managers on local content strategy, strategy for database capture and expansion, activation planning, and analytics; local teams will own the local activation and execution. The role will work with markets to define the digital expert roadmap and investments, based on the go to market model. The role will work closely with the expert team, media and digital teams in the BU and the markets, to identify and execute the right digital points to influence Expert audiences. The role will closely work with the global Expert Marketing team to deliver the digital and data agenda across the Expert universe in the BU. The role will collect, identify and share best practices to enable markets within Northern Europe to amplify measures successfully for adoption of the HHP. This role will report into the Expert Lead on BU level, partnering with the 4 market clusters across Northern Europe (9 markets) and supporting them to ensure the HHP and its activation are incorporated into the planning process to enable them driving a full end to end plan. Key Responsibilities Localize the global expert digital strategy in the Northern Europe BU, with focus on leading delivery of the HHP. Further developing and implementing a 3-to-4-year expert digital go to market, across all categories to achieve the delivery of an omni-channel HCP experience including driving the effectiveness and efficiency of expert media for Northen Europe Business Unit Rollout and activate the HHP across the Northern Europe BU across priority expert audiences. Deploy global content strategy for the HHP for priority expert audiences, ensure the optimization and maintenance of the HHP. Plan management and expansion of the customer base, drive the 1P data strategy - Acquire, Consent, Segment, for 100% of our core Expert audiences. Manage the data capture of the HHP to learn from healthcare professionals interaction and develop suitable E-CRM programs, in line with global process and expert strategy. Work alongside media team to activate across priority media digital channels against global investment guidelines and media sufficiency framework, and with audience activation manager to define expert media target audiences, and champion the implementation of expert media digital plans in markets Deliver BU performance metrics for the HHP including target setting, tracking, and reporting, supported with clear lead measures to evaluate activation and identify best practice. Own the understanding of expert digital media performance. Track performance and KPIs of the HHP, campaign performance and site metrics Scale best practices and share insights and learning with the expert team, brand teams and global. Ensure the HHP is keyed into other Haleon processes - such as local sample forecast and fulfilment, adverse events reporting and consumer response. Provide full support of the annual brand commercial planning process, including the resource levels and channel activation plans required for the HHP in Northern Europe. Collaborate with BU digital & data ops managers, local expert teams, BU media and digital acceleration teams, global category expert digital team, and media agency on all of the above. Lead the digital governance process for the HHP activation. Work with BU capability manager to develop expert digital marketing capability across the BU Being super user of relevant Haleon reporting / data systems, understanding the uses for each system and ensuring both are functioning correctly for continued customer experience Ensure key activities are compliant and in line with global monitoring team processes. Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. Qualifications & Skills: Relevant marketing experience essential. Digital and Data driven experience a must. Experience in digital marketing activation and communication, including understanding of the digital landscape, understanding of the power of data in driving value propositions, building and tracking the performance of digital plans, understanding the power and potential of effective 1P data relationships. Data analysis and reporting Driving performance - KPI setting, tracking and course correcting where needed Strong project management & influencing skills Identify growth opportunities, bringing together local knowledge with global strategy to support the strategic development of the Winning in Market model Ability to deliver through team/others - to influence and mobilize teams and resources behind common goals and deliver on them, bring stakeholders on the journey, share clear and compelling strategy, and create engagement, alignment and followership within teams Emotional intelligence, agility, and experience of multiple, distinctly different cultures High level of learning agility and change agility Ability to lead through ambiguity within a complex matrix environment Grow the capabilities of BU Expert - through 'on the job' coaching, and facilitating learning from others. Experience in marketing or commercial engagement with experts / healthcare professionals (preferred) Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Care to join us. Find out what life at Haleon is really like At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. . click apply for full job details
May 05, 2024
Full time
Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special. About The Role The Expert Digital Manager will be critical to the success of Expert within the Business Unit (BU) to maximize the value of its expert sales & marketing initiatives for the OTC & OH brands in Northern Europe, to increase recommendations and reach of Experts. The role will be leading expert digital strategy and guiding the execution across the Northern Europe BU, as part of the broader expert strategy among the identified Expert audiences, with the Haleon Health Partner (HHP) expert web platform being at the heart of the digital expert strategy. The role will manage the overarching HHP and media strategy in the Northern Europe BU, collaborating with Cluster digital & data ops managers on local content strategy, strategy for database capture and expansion, activation planning, and analytics; local teams will own the local activation and execution. The role will work with markets to define the digital expert roadmap and investments, based on the go to market model. The role will work closely with the expert team, media and digital teams in the BU and the markets, to identify and execute the right digital points to influence Expert audiences. The role will closely work with the global Expert Marketing team to deliver the digital and data agenda across the Expert universe in the BU. The role will collect, identify and share best practices to enable markets within Northern Europe to amplify measures successfully for adoption of the HHP. This role will report into the Expert Lead on BU level, partnering with the 4 market clusters across Northern Europe (9 markets) and supporting them to ensure the HHP and its activation are incorporated into the planning process to enable them driving a full end to end plan. Key Responsibilities Localize the global expert digital strategy in the Northern Europe BU, with focus on leading delivery of the HHP. Further developing and implementing a 3-to-4-year expert digital go to market, across all categories to achieve the delivery of an omni-channel HCP experience including driving the effectiveness and efficiency of expert media for Northen Europe Business Unit Rollout and activate the HHP across the Northern Europe BU across priority expert audiences. Deploy global content strategy for the HHP for priority expert audiences, ensure the optimization and maintenance of the HHP. Plan management and expansion of the customer base, drive the 1P data strategy - Acquire, Consent, Segment, for 100% of our core Expert audiences. Manage the data capture of the HHP to learn from healthcare professionals interaction and develop suitable E-CRM programs, in line with global process and expert strategy. Work alongside media team to activate across priority media digital channels against global investment guidelines and media sufficiency framework, and with audience activation manager to define expert media target audiences, and champion the implementation of expert media digital plans in markets Deliver BU performance metrics for the HHP including target setting, tracking, and reporting, supported with clear lead measures to evaluate activation and identify best practice. Own the understanding of expert digital media performance. Track performance and KPIs of the HHP, campaign performance and site metrics Scale best practices and share insights and learning with the expert team, brand teams and global. Ensure the HHP is keyed into other Haleon processes - such as local sample forecast and fulfilment, adverse events reporting and consumer response. Provide full support of the annual brand commercial planning process, including the resource levels and channel activation plans required for the HHP in Northern Europe. Collaborate with BU digital & data ops managers, local expert teams, BU media and digital acceleration teams, global category expert digital team, and media agency on all of the above. Lead the digital governance process for the HHP activation. Work with BU capability manager to develop expert digital marketing capability across the BU Being super user of relevant Haleon reporting / data systems, understanding the uses for each system and ensuring both are functioning correctly for continued customer experience Ensure key activities are compliant and in line with global monitoring team processes. Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. Qualifications & Skills: Relevant marketing experience essential. Digital and Data driven experience a must. Experience in digital marketing activation and communication, including understanding of the digital landscape, understanding of the power of data in driving value propositions, building and tracking the performance of digital plans, understanding the power and potential of effective 1P data relationships. Data analysis and reporting Driving performance - KPI setting, tracking and course correcting where needed Strong project management & influencing skills Identify growth opportunities, bringing together local knowledge with global strategy to support the strategic development of the Winning in Market model Ability to deliver through team/others - to influence and mobilize teams and resources behind common goals and deliver on them, bring stakeholders on the journey, share clear and compelling strategy, and create engagement, alignment and followership within teams Emotional intelligence, agility, and experience of multiple, distinctly different cultures High level of learning agility and change agility Ability to lead through ambiguity within a complex matrix environment Grow the capabilities of BU Expert - through 'on the job' coaching, and facilitating learning from others. Experience in marketing or commercial engagement with experts / healthcare professionals (preferred) Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Care to join us. Find out what life at Haleon is really like At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. . click apply for full job details
Diamond Search Recruitment are delighted to be representing our client, a well-established, successful, and an innovative global manufacturing business, based in Tonbridge, Kent. Recruiting for an Internal Sales and Marketing Executive, the successful candidate will be an intrinsic part of the Sales Team, helping to develop new and existing business, bring innovative and creative ideas to increase brand awareness and be part of a focused team to help drive sales. BENEFITS: Healthcare (after qualifying period) Life Assurance 25 Days Holiday, plus Bank Holidays 3pm finish on a Friday! This is a brand-new position, and a real chance to make it your own, developing new and existing business using lead generation software and working closely with the Sales Manager to really drive high levels of customer service to customers. It s an opportunity to take ownership of the marketing and social media side of the business, using your skills and expertise to really make a difference to the business. Job Specification Engage in proactive customer service, ensuring information is accessible and responsive to client needs. Coordinate and manage appointments, meetings, and follow-up communications with clients. Use lead generation software to identify sales leads and help to develop these leads. Prepare quotations for our off the shelf solutions, working alongside our Technical Sales department. Develop strategies alongside our Sales Manager to penetrate new and existing market segments, analysing customer profiles and needs. Formulate and develop marketing / social media strategies and approaches to increase brand awareness. Analyse target market and competition, crafting strategic engagement plans. The Successful Candidate Excellent communication skills, written, verbal and in person. Creative approach to sales and marketing. Demonstrated experience in a similar role. The opportunity to travel to trade shows and conferences to represent the company as part of a sales team. Persistent and flexible approach to challenges. Hours: Monday - Thursday 8:30am - 5pm, Fridays 8:30am - 3pm. What are you waiting for? Apply today! Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy.
May 05, 2024
Full time
Diamond Search Recruitment are delighted to be representing our client, a well-established, successful, and an innovative global manufacturing business, based in Tonbridge, Kent. Recruiting for an Internal Sales and Marketing Executive, the successful candidate will be an intrinsic part of the Sales Team, helping to develop new and existing business, bring innovative and creative ideas to increase brand awareness and be part of a focused team to help drive sales. BENEFITS: Healthcare (after qualifying period) Life Assurance 25 Days Holiday, plus Bank Holidays 3pm finish on a Friday! This is a brand-new position, and a real chance to make it your own, developing new and existing business using lead generation software and working closely with the Sales Manager to really drive high levels of customer service to customers. It s an opportunity to take ownership of the marketing and social media side of the business, using your skills and expertise to really make a difference to the business. Job Specification Engage in proactive customer service, ensuring information is accessible and responsive to client needs. Coordinate and manage appointments, meetings, and follow-up communications with clients. Use lead generation software to identify sales leads and help to develop these leads. Prepare quotations for our off the shelf solutions, working alongside our Technical Sales department. Develop strategies alongside our Sales Manager to penetrate new and existing market segments, analysing customer profiles and needs. Formulate and develop marketing / social media strategies and approaches to increase brand awareness. Analyse target market and competition, crafting strategic engagement plans. The Successful Candidate Excellent communication skills, written, verbal and in person. Creative approach to sales and marketing. Demonstrated experience in a similar role. The opportunity to travel to trade shows and conferences to represent the company as part of a sales team. Persistent and flexible approach to challenges. Hours: Monday - Thursday 8:30am - 5pm, Fridays 8:30am - 3pm. What are you waiting for? Apply today! Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy.
Company Overview: Join our dynamic team at Ideal Software Solutions, a leading provider of innovative technology solutions tailored to vertical industries. With our cutting-edge portal and tablet solutions, we empower businesses to streamline operations, enhance productivity, and elevate customer experiences. Ideal Software Solutions, is a dynamic and innovative software company dedicated to delivering exceptional experiences to our customers. As we continue to grow and expand our client base, we are seeking a motivated and customer-focused individual to join our team as a Customer Onboarding Specialist. In this role, you will play a crucial part in ensuring that our new customers have a seamless and positive experience as they onboard onto our platform and services. Position Overview: As a Customer Onboarding Specialist, you will be responsible for guiding new customers through the onboarding process, from initial setup to full utilization of our products or services. You will serve as the primary point of contact for new customers, providing personalized support and assistance to help them get started and achieve their goals. Your goal will be to ensure that every customer has a smooth onboarding experience and is equipped with the knowledge and resources they need to succeed. As you start your Ideal Software Solutions journey we will provide you with all the training and development you will need to give you the best opportunity to grow your career with us. You need to be inquisitive, have a desire to learn about our core product functionality and service offering to be able to successful implementation of onboarding projects to new and existing clients, by delivering a combination of project management and training. You will be fully supported as you ensure a smooth transition from Sales into Operations for all new projects under your control to ensure customers understand the Ideal Software Solutions customer journey and our approach to service. Ideal Software Solutions is a leading Field Service Management Software Provider and are based in Kimbolton. Key Responsibilities: Serve as the main point of contact for new customers throughout the onboarding process. Coordinate and manage all aspects of the customer onboarding process, including account setup, training, and customisation of services. Conduct initial consultations with new customers to understand their needs, goals, and expectations. Provide personalized guidance and support to help customers navigate our platform or services and maximise value. Deliver training sessions, demos, and workshops to educate customers on product features, best practices, and use cases. Proactively identify and address any issues or concerns raised by customers during the onboarding process. Collaborate closely with sales, customer success, and product teams to ensure a seamless transition for customers and alignment with company goals. Track and report on customer onboarding metrics, including completion rates, satisfaction levels, and time to value. Qualifications: Project management experience. Ability to manage customer expectations. Experience in a training capacity, ideally - customer facing. Technically adept. Strong problem solving and analytical skills. Excellent attention to detail, organised and task focussed with a methodical approach to work. Ability to work independently and manage multiple priorities. Self-motivated with ability to handle a stretching and changeable workload. Proactive team player. Exceptional communication skills both written and verbal at all levels. Benefits: Company mileage allowance (for car fuel and maintenance) and subsistence is included. Apple Mobile iPhone. Laptop & working from home office phone kit. A solid career path with excellent growth opportunities. Company events. Why Join Us: We have 3 vertical solutions, a "Fundraising Solution, a "Emergency Hydraulic Repair Solution" and a "Windscreen replacement Solution", each is best of breed and ahead of our competition. We have recently launched our solutions on an international basis, and we are really excited to give you the chance of joining our team and help us gain more market share in the UK and the rest of the world. Opportunity for career growth and advancement in a rapidly expanding company. Collaborative and supportive team environment that values innovation and creativity. Access to cutting-edge technology solutions that are transforming industries and driving meaningful impact. Ongoing training and professional development opportunities to enhance skills and expertise. Join Us in Revolutionising Vertical Industries with Innovative Technology Solutions! Ideal Software Solutions is an equal opportunity employer. We celebrate differences and support diversity, thriving on it to improve the lives of our Ideal Software Solutions, our product, and our community. If you're ready to take your sales career to the next level and make a lasting impact, we want to hear from you. Apply today to join our team and help shape the future of portal and tablet solutions.
May 05, 2024
Full time
Company Overview: Join our dynamic team at Ideal Software Solutions, a leading provider of innovative technology solutions tailored to vertical industries. With our cutting-edge portal and tablet solutions, we empower businesses to streamline operations, enhance productivity, and elevate customer experiences. Ideal Software Solutions, is a dynamic and innovative software company dedicated to delivering exceptional experiences to our customers. As we continue to grow and expand our client base, we are seeking a motivated and customer-focused individual to join our team as a Customer Onboarding Specialist. In this role, you will play a crucial part in ensuring that our new customers have a seamless and positive experience as they onboard onto our platform and services. Position Overview: As a Customer Onboarding Specialist, you will be responsible for guiding new customers through the onboarding process, from initial setup to full utilization of our products or services. You will serve as the primary point of contact for new customers, providing personalized support and assistance to help them get started and achieve their goals. Your goal will be to ensure that every customer has a smooth onboarding experience and is equipped with the knowledge and resources they need to succeed. As you start your Ideal Software Solutions journey we will provide you with all the training and development you will need to give you the best opportunity to grow your career with us. You need to be inquisitive, have a desire to learn about our core product functionality and service offering to be able to successful implementation of onboarding projects to new and existing clients, by delivering a combination of project management and training. You will be fully supported as you ensure a smooth transition from Sales into Operations for all new projects under your control to ensure customers understand the Ideal Software Solutions customer journey and our approach to service. Ideal Software Solutions is a leading Field Service Management Software Provider and are based in Kimbolton. Key Responsibilities: Serve as the main point of contact for new customers throughout the onboarding process. Coordinate and manage all aspects of the customer onboarding process, including account setup, training, and customisation of services. Conduct initial consultations with new customers to understand their needs, goals, and expectations. Provide personalized guidance and support to help customers navigate our platform or services and maximise value. Deliver training sessions, demos, and workshops to educate customers on product features, best practices, and use cases. Proactively identify and address any issues or concerns raised by customers during the onboarding process. Collaborate closely with sales, customer success, and product teams to ensure a seamless transition for customers and alignment with company goals. Track and report on customer onboarding metrics, including completion rates, satisfaction levels, and time to value. Qualifications: Project management experience. Ability to manage customer expectations. Experience in a training capacity, ideally - customer facing. Technically adept. Strong problem solving and analytical skills. Excellent attention to detail, organised and task focussed with a methodical approach to work. Ability to work independently and manage multiple priorities. Self-motivated with ability to handle a stretching and changeable workload. Proactive team player. Exceptional communication skills both written and verbal at all levels. Benefits: Company mileage allowance (for car fuel and maintenance) and subsistence is included. Apple Mobile iPhone. Laptop & working from home office phone kit. A solid career path with excellent growth opportunities. Company events. Why Join Us: We have 3 vertical solutions, a "Fundraising Solution, a "Emergency Hydraulic Repair Solution" and a "Windscreen replacement Solution", each is best of breed and ahead of our competition. We have recently launched our solutions on an international basis, and we are really excited to give you the chance of joining our team and help us gain more market share in the UK and the rest of the world. Opportunity for career growth and advancement in a rapidly expanding company. Collaborative and supportive team environment that values innovation and creativity. Access to cutting-edge technology solutions that are transforming industries and driving meaningful impact. Ongoing training and professional development opportunities to enhance skills and expertise. Join Us in Revolutionising Vertical Industries with Innovative Technology Solutions! Ideal Software Solutions is an equal opportunity employer. We celebrate differences and support diversity, thriving on it to improve the lives of our Ideal Software Solutions, our product, and our community. If you're ready to take your sales career to the next level and make a lasting impact, we want to hear from you. Apply today to join our team and help shape the future of portal and tablet solutions.
JOIN US! BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a Family environment within the workplace is one of our key values , so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place! OUR MISSION Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers. WE ARE LOOKING FOR Supervisor YOU WILL Be part of a support network working alongside the Store Manager Contribute to a teamwork environment by helping in problem-solving, customer relationships, and product quality Ensure product quality and customer service are met company standard Lead team members to maintain the cleanliness and upkeep of our kiosks Protect employees and customers by providing a safe and clean store environment Ensure operate efficiently and effectively by bubble baristas to accomplish daily duties Be responsible for protecting the store assets by following procedures for safety, stock handling, security, maintenance, and cash handling Remain calm & observant during busy periods or under unforeseeable situations and deploy the team members to ensure best customer experiences Manage and create content for the TikTok Complete the reasonable tasks that assigned by the company YOU ARE Ideally have experience in driving a high sales-focused culture in fast-paced food/beverage industry Be able to work flexible hours, including evenings, weekends or holidays Legally eligible to work in the UK An energetic person with positive thinking, with a 'can do' attitude Maintain regular and consistent attendance and punctuality Willing to learn new skills and share your knowledge with our customers & the team WE WILL Amazing opportunities for career progression Treat you a free bubble tea drink on breaks during the shift Offer you staff discount scheme on our lovely bubble tea drinks Provide you with great training to ensure you fit into the team as quickly as possible Strive to provide numerous opportunities to help your grow while being a part of BUBBLE CITEA
May 05, 2024
Full time
JOIN US! BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a Family environment within the workplace is one of our key values , so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place! OUR MISSION Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers. WE ARE LOOKING FOR Supervisor YOU WILL Be part of a support network working alongside the Store Manager Contribute to a teamwork environment by helping in problem-solving, customer relationships, and product quality Ensure product quality and customer service are met company standard Lead team members to maintain the cleanliness and upkeep of our kiosks Protect employees and customers by providing a safe and clean store environment Ensure operate efficiently and effectively by bubble baristas to accomplish daily duties Be responsible for protecting the store assets by following procedures for safety, stock handling, security, maintenance, and cash handling Remain calm & observant during busy periods or under unforeseeable situations and deploy the team members to ensure best customer experiences Manage and create content for the TikTok Complete the reasonable tasks that assigned by the company YOU ARE Ideally have experience in driving a high sales-focused culture in fast-paced food/beverage industry Be able to work flexible hours, including evenings, weekends or holidays Legally eligible to work in the UK An energetic person with positive thinking, with a 'can do' attitude Maintain regular and consistent attendance and punctuality Willing to learn new skills and share your knowledge with our customers & the team WE WILL Amazing opportunities for career progression Treat you a free bubble tea drink on breaks during the shift Offer you staff discount scheme on our lovely bubble tea drinks Provide you with great training to ensure you fit into the team as quickly as possible Strive to provide numerous opportunities to help your grow while being a part of BUBBLE CITEA
Company - Leading Manufacturer Location - M40 Corridor into West London Industry - HVAC, Commercial Cooling, Chillers, Commercial Heat Pumps, Heating, Mechanical Ventilation, Renewables, Hydronics, Heat Networks, Heat Recovery, Ambient Loop. Benefits - Being part of a market leading, cutting edge provider within the industry, that invests heavily not only in R&D but new innovations, I.T. systems, marketing and its people. Candidate - An experienced sales management professional that has sold HVAC, ideally including chillers, commercial heating systems or hydronic heating and cooling systems into major projects through contractors and/or consultants. The Position An exciting opportunity has arisen with a market leading provider of HVAC and renewable technology solutions that is looking for a unique Regional Sales Manager to sell complete building decarbonising heating and cooling solutions. This is a major project sales position so the route to market will be through contractors, consultants and end users. You will be selling the latest in hydronic heating and cooling systems that are water based, including hybrid HVAC, chillers and commercial heat pumps that provide both heating and simultaneous hot water supply. The Package 55k - 65k Basic Salary realistic 100k OTE uncapped Company Car / Car allowance Mobile Laptop Benefits Package e.g. Private Healthcare, pension, dental, gym Experience Required You will be a successful HVAC sales professional with a background of selling into major commercial projects via HVAC contractors, major M&E contractors, consultants and end users. If you have sold hybrid HVAC, chillers, commercial heat pumps, hydronics, heat recovery, CHP, ambient loop or some other form of central plant heating or cooling, then this will be an advantage. The Company They are a global manufacturer of heating, cooling and renewable technologies used in commercial infrastructure environments. With an expansive portfolio of product solutions, they operate across the majority of commercial construction sectors such as offices, data centres, hotels, retail, education, defence, multi-residential and heat network projects. Their solutions are cutting edge, energy efficient and surpass the latest industry regulations. Jamieson Clark currently has over 50 live roles to offer and specialise in sales recruitment. Current vacancies for Regional Sales Manager, National Sales Managers, National Account Managers, Sales Directors, Divisional Sales Directors, Area Directors, Regional Sales Managers, Business Development Managers, Sales Managers, Product Managers, Contract Engineers, Pre-Sales Technical Engineers, Sales Engineers and Sales Executives providing air conditioning systems, central plant, fan coils, HVAC, CHP, hydronics, HIU, heat recovery, MVHR, Heat Recovery, heat exchangers, split systems, ducted, cassette, ceiling suspended, wall mounted, variable refrigerant flow, VRF, VRV, DX, close control, Chillers, BMS, BEMS, CCU's, precision cooling, data center cooling, data centre cooling, CRAC, Computer Room Air Conditioning, free cooling, water cooled air conditioning units to M&E contractors and consultant specifiers for central plant, comfort cooling, process cooling and building solution projects. Send your CV to a consultant for advice on your next career move.
May 04, 2024
Full time
Company - Leading Manufacturer Location - M40 Corridor into West London Industry - HVAC, Commercial Cooling, Chillers, Commercial Heat Pumps, Heating, Mechanical Ventilation, Renewables, Hydronics, Heat Networks, Heat Recovery, Ambient Loop. Benefits - Being part of a market leading, cutting edge provider within the industry, that invests heavily not only in R&D but new innovations, I.T. systems, marketing and its people. Candidate - An experienced sales management professional that has sold HVAC, ideally including chillers, commercial heating systems or hydronic heating and cooling systems into major projects through contractors and/or consultants. The Position An exciting opportunity has arisen with a market leading provider of HVAC and renewable technology solutions that is looking for a unique Regional Sales Manager to sell complete building decarbonising heating and cooling solutions. This is a major project sales position so the route to market will be through contractors, consultants and end users. You will be selling the latest in hydronic heating and cooling systems that are water based, including hybrid HVAC, chillers and commercial heat pumps that provide both heating and simultaneous hot water supply. The Package 55k - 65k Basic Salary realistic 100k OTE uncapped Company Car / Car allowance Mobile Laptop Benefits Package e.g. Private Healthcare, pension, dental, gym Experience Required You will be a successful HVAC sales professional with a background of selling into major commercial projects via HVAC contractors, major M&E contractors, consultants and end users. If you have sold hybrid HVAC, chillers, commercial heat pumps, hydronics, heat recovery, CHP, ambient loop or some other form of central plant heating or cooling, then this will be an advantage. The Company They are a global manufacturer of heating, cooling and renewable technologies used in commercial infrastructure environments. With an expansive portfolio of product solutions, they operate across the majority of commercial construction sectors such as offices, data centres, hotels, retail, education, defence, multi-residential and heat network projects. Their solutions are cutting edge, energy efficient and surpass the latest industry regulations. Jamieson Clark currently has over 50 live roles to offer and specialise in sales recruitment. Current vacancies for Regional Sales Manager, National Sales Managers, National Account Managers, Sales Directors, Divisional Sales Directors, Area Directors, Regional Sales Managers, Business Development Managers, Sales Managers, Product Managers, Contract Engineers, Pre-Sales Technical Engineers, Sales Engineers and Sales Executives providing air conditioning systems, central plant, fan coils, HVAC, CHP, hydronics, HIU, heat recovery, MVHR, Heat Recovery, heat exchangers, split systems, ducted, cassette, ceiling suspended, wall mounted, variable refrigerant flow, VRF, VRV, DX, close control, Chillers, BMS, BEMS, CCU's, precision cooling, data center cooling, data centre cooling, CRAC, Computer Room Air Conditioning, free cooling, water cooled air conditioning units to M&E contractors and consultant specifiers for central plant, comfort cooling, process cooling and building solution projects. Send your CV to a consultant for advice on your next career move.
Competitive Salary & Discretionary Performance Bonus & Company Car Plan/Cash Allowance & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people. We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do. We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today? Due to continued success, we have an exciting opportunity for a Customer Liaison Manager to join our Central Customer Service team covering the following areas; Derbyshire North Nottinghamshire South Yorkshire Lincolnshire There will also be a requirement to attend our regional head office in Barlborough, Chesterfield on a weekly basis. The Role Are you a customer service focused individual? Do you take pride in building relationships and providing an excellent customer experience? If the answer is yes, then look no further, your next career could be with us! Joining our team as our Customer Liaison Manager, you will be our customers' key point of contact from the moment they are introduced to their home onwards, managing the customer relationship, ensuring quick and effective resolutions to defects in order to meet and exceed our customers' expectations. This is an exciting opportunity for an individual who has a keen focus on face-to-face customer service and experience with a keen eye for problem solving, strong organisational skills and the ability to communicate at all levels. Key duties and requirements You will also be responsible for but not limited to; Attending properties to walk our customers through a home demonstration alongside the Site Manager. Actively be involved with Site/Sales teams to ensure an awareness of the properties that are due to complete Carrying out Handover meeting with our customers on day of completion in accordance with company guidelines. Managing Customers' expectations, meeting and communicating promptly and effectively to qualify, rectify and resolve defects. Liaising with all Trades, Sub Contractors to ensure completion of agreed defects. Maintaining reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home. Developing good and lasting relationships with customers and ensure all communication is uploaded onto COINS. Monitoring re-occurring defects and raise any issues to Head of Customer Service, Technical & Commercial departments. Attending NHBC claim investigation meetings when required. Who are we looking for? To be successful as our Customer Liaison Manager, experience of working within a similar role for a housebuilder, housing association or local authority is essential along with some knowledge of new build construction. You will also need to be highly organised and possess the following; A full UK driving licence Good knowledge of the Construction and Technical Processes is essential. Flexible and adaptable to changing requirements. A natural and engaging communication style, demonstrating a passion and excellence for customer contact, developing trusting relationships both internally and externally. Convey excellent project management skills along with the ability to provide an excellent customer experience. Ability to work independently, remain calm in a crisis, prioritise work, take initiative and make informed decisions. Previous experience of using the COINS ERP system is desirable yet not essential. What will you get in return? Discretionary bonus Company car plan/cash allowance Buy, sell and accrual holiday scheme Private Health care Company Pension Life Assurance Other Benefits including our exclusive Avant discount platform If this sounds like you, join us and be a part of Avant's future success! As this role requires entry to customers' homes, a basic level DBS (Disclosure Barring Service) check will be required if successful as a condition of employment
May 04, 2024
Full time
Competitive Salary & Discretionary Performance Bonus & Company Car Plan/Cash Allowance & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people. We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do. We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today? Due to continued success, we have an exciting opportunity for a Customer Liaison Manager to join our Central Customer Service team covering the following areas; Derbyshire North Nottinghamshire South Yorkshire Lincolnshire There will also be a requirement to attend our regional head office in Barlborough, Chesterfield on a weekly basis. The Role Are you a customer service focused individual? Do you take pride in building relationships and providing an excellent customer experience? If the answer is yes, then look no further, your next career could be with us! Joining our team as our Customer Liaison Manager, you will be our customers' key point of contact from the moment they are introduced to their home onwards, managing the customer relationship, ensuring quick and effective resolutions to defects in order to meet and exceed our customers' expectations. This is an exciting opportunity for an individual who has a keen focus on face-to-face customer service and experience with a keen eye for problem solving, strong organisational skills and the ability to communicate at all levels. Key duties and requirements You will also be responsible for but not limited to; Attending properties to walk our customers through a home demonstration alongside the Site Manager. Actively be involved with Site/Sales teams to ensure an awareness of the properties that are due to complete Carrying out Handover meeting with our customers on day of completion in accordance with company guidelines. Managing Customers' expectations, meeting and communicating promptly and effectively to qualify, rectify and resolve defects. Liaising with all Trades, Sub Contractors to ensure completion of agreed defects. Maintaining reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home. Developing good and lasting relationships with customers and ensure all communication is uploaded onto COINS. Monitoring re-occurring defects and raise any issues to Head of Customer Service, Technical & Commercial departments. Attending NHBC claim investigation meetings when required. Who are we looking for? To be successful as our Customer Liaison Manager, experience of working within a similar role for a housebuilder, housing association or local authority is essential along with some knowledge of new build construction. You will also need to be highly organised and possess the following; A full UK driving licence Good knowledge of the Construction and Technical Processes is essential. Flexible and adaptable to changing requirements. A natural and engaging communication style, demonstrating a passion and excellence for customer contact, developing trusting relationships both internally and externally. Convey excellent project management skills along with the ability to provide an excellent customer experience. Ability to work independently, remain calm in a crisis, prioritise work, take initiative and make informed decisions. Previous experience of using the COINS ERP system is desirable yet not essential. What will you get in return? Discretionary bonus Company car plan/cash allowance Buy, sell and accrual holiday scheme Private Health care Company Pension Life Assurance Other Benefits including our exclusive Avant discount platform If this sounds like you, join us and be a part of Avant's future success! As this role requires entry to customers' homes, a basic level DBS (Disclosure Barring Service) check will be required if successful as a condition of employment
Job Description Connells Group, known locally as Burchell Edwards, are looking for a passionate and enthusiastic apprentice where you will learn administration, sales and marketing skills that will enable you to forge a career in the property business. A fantastic opportunity to join one of the leading estate agents as an apprentice and gain a Level 2 Estate Agent qualification alongside your job role via Babington. Your Role as an Apprentice: Reporting to the branch manager your duties will include: Administration to support sales and general business. Dealing with day to day enquiries on the telephone, email and face to face. You will register customers and assist them in their search for a home. You will also be out and about visiting properties. Canvassing for potential business and sales. Carrying out accompanied viewings with customers. You will also have the chance to earn monthly commissions and benefit from the fantastic in house training that compliments the Apprenticeship and for the right candidate progress through ourselves into a career in the estate agency field. Skills required to be a successful Apprentice Estate Agent Looking to pursue a career in sales Focused on customer care and customer service Resilient , positive , organised , numerate and detail oriented Good verbal and written communication skills IT literate (MS Office, internet, email systems) Motivated and keen to learn Committed to achieve the Apprenticeship A Full UK driving licence or learning to drive Training provided: Ongoing training and support in the workplace You will work towards achieving a Junior Estate Agent Level 2 Apprenticeship qualification provided via virtual learning platform, with 1-2-1 skills coach support and learning workshops. Level 2 Functional Skills in Maths and English can be supported if not already achieved Successful completion of the apprenticeship may entitle you to student membership of National Association of Estate Agents Propertymark. Our Company Benefits: Company events Company pension scheme Employee discounts Life insurance Health insurance Referral programme Sick pay Employee Assistance programme Burchell Edwards is a leading estate agency network based in the East and West Midlands and has the backing of one of the UK's biggest and most successful estate agency and property services companies. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
May 04, 2024
Full time
Job Description Connells Group, known locally as Burchell Edwards, are looking for a passionate and enthusiastic apprentice where you will learn administration, sales and marketing skills that will enable you to forge a career in the property business. A fantastic opportunity to join one of the leading estate agents as an apprentice and gain a Level 2 Estate Agent qualification alongside your job role via Babington. Your Role as an Apprentice: Reporting to the branch manager your duties will include: Administration to support sales and general business. Dealing with day to day enquiries on the telephone, email and face to face. You will register customers and assist them in their search for a home. You will also be out and about visiting properties. Canvassing for potential business and sales. Carrying out accompanied viewings with customers. You will also have the chance to earn monthly commissions and benefit from the fantastic in house training that compliments the Apprenticeship and for the right candidate progress through ourselves into a career in the estate agency field. Skills required to be a successful Apprentice Estate Agent Looking to pursue a career in sales Focused on customer care and customer service Resilient , positive , organised , numerate and detail oriented Good verbal and written communication skills IT literate (MS Office, internet, email systems) Motivated and keen to learn Committed to achieve the Apprenticeship A Full UK driving licence or learning to drive Training provided: Ongoing training and support in the workplace You will work towards achieving a Junior Estate Agent Level 2 Apprenticeship qualification provided via virtual learning platform, with 1-2-1 skills coach support and learning workshops. Level 2 Functional Skills in Maths and English can be supported if not already achieved Successful completion of the apprenticeship may entitle you to student membership of National Association of Estate Agents Propertymark. Our Company Benefits: Company events Company pension scheme Employee discounts Life insurance Health insurance Referral programme Sick pay Employee Assistance programme Burchell Edwards is a leading estate agency network based in the East and West Midlands and has the backing of one of the UK's biggest and most successful estate agency and property services companies. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Our purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do. What makes us different at SharkNinja? We are over 3,000 unique personalities working together to challenge each other, achieve growth, and create products that wow our customers. Whether it is Ninja with extremely popular kitchen appliances or Shark with exciting innovations in floor care and ever-growing Beauty we are here to Win. Our Global success depends on our Leaders, Employees, and ability to build unstoppable teams! As a result of an internal promotion, there is an opportunity to join this exciting mission and have even bigger impact, as we are looking to add a VP Sales in our EMEA Distributor business. Play a central role in our next stage of hyper growth in EMEA. Position based in London / UK remote. Here are some of the EXCITING things you will get to do (RESPONSIBILITIES): ROLES AND RESPONSIBILTIES Responsible for development & execution of the EMEAD Sales plan for both Shark & Ninja that deliver against business objectives including customer/product mix, market share, forecasting, gross/net sales, Gross margin £'s & % and EBITDA. Take responsibility to Identify and plan differentiated, sales strategies including distribution, implementation of retail marketing strategies and defining how we win with new and existing products/categories. Work within agreed Promotional (SOA) to ensure sales & margin targets are met making suggestions where necessary to drive market share. Building and executing the customer JBP's in collaboration with the Marketing team Build, manage and coach a high performing Sales team Roll out marketing activation all retail channels including compliance with the Shark Ninja Selective Distribution Agreement and Brand Standards Identify competitors and evaluate their strategies and positioning and devise counterstrategies in conjunction with Marketing. Responsible the daily, weekly & monthly trading rhythm of the business ATTRIBUTES & SKILLS (REQUIREMENTS): Deep knowledge of the European CE landscape with established senior level relationships in key retailers and distributors An obsessed with winning mentality 10 years + of working experience in a related field. Winning team player personality. Flexibility and ability to win in a fast-paced environment - we learn every day and therefore things are changing fast at SharkNinja Ability to work in a global environment and understand structures and roles & responsibilities. Good level of presentation, written and verbal communication skills. Exceptional people manager and coach who is relentless at developing individuals and delivering results P&L owner with Strong negotiation skills Exceptional analytical skills with the ability to take in and formulate actions based on data Attention to detail, details make the difference Master at cross functional collaboration Motivated by managing complexity with multiple dynamics and evolving priorities Curious mindset, actively seeking and sharing information Full UK driving license. YOUR ROLE in DIVERSIFYING As a corporate citizen, learn and support SharkNinja's Diversity, Equity & Inclusion strategy. Be an Ally, find internal Champions. Explore SharkNinja's Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities. Participate in employee engagement surveys and respond as openly and honestly as possible. Become culturally competent; take the time to learn about different cultures, races, religions and backgrounds represented by your colleagues. Treat people in a way they wish to be treated rather than the way you wish to be treated. YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET Leads us to be " RARELY SATISFIED " Make things better each day; " PROGRESS OVER PERFECTION " Using your knowledge of our consumer, understand that " DETAILS MAKE THE DIFFERENCE ," Deliver something great; " WINNING IS A TEAM SPORT " Be clear and honest, " COMMUNICATING FOR IMPACT." SharkNinja is voted 2022 Best Places to Work in Boston and 100 Best Large Companies to Work For . As a subsidiary of JS Global Lifestyle Company Limited (Hong Kong: 1691), a leader in small household appliance innovation, we are ranked in the top three for the 'Best ESG Management Company' in consumer necessities sector by leading international financial magazine, Institutional Investor, in June 2022. We strive to get smarter and are dedicated to integrating DEI in our processes, practices, and policies. Some of our benefits include 4 Global DEI subcommittees, 8 Affinity Groups, 5 Business Resource Groups, Cultural Celebrations, Summer Half Day Fridays, Volunteer Impact Day/Activities, Mentorship & Coaching Programs more. Plus, your first SharkNinja product is on us, and you can enjoy discounted products throughout the year. Explore SharkNinja on our social channels: At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET Lead us to be "RARELY SATISFIED" Make things better each day; "PROGRESS OVER PERFECTION" Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE" Deliver something great; "WINNING IS A TEAM SPORT" Be clear and honest, "COMMUNICATING FOR IMPACT" Explore SharkNinja on our social channels: We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. How would you describe your gender identity? (mark all that apply) Man Non-binary Woman I prefer to self-describe I don't wish to answer How would you describe your racial/ethnic background? (mark all that apply) Black or of African descent East Asian Hispanic, Latinx or of Spanish Origin Indigenous, American Indian or Alaska Native Middle Eastern or North African Native Hawaiian or Pacific Islander South Asian Southeast Asian White or European I prefer to self-describe I don't wish to answer How would you describe your sexual orientation? (mark all that apply) Asexual Bisexual and/or pansexual Gay Heterosexual Lesbian Queer I prefer to self-describe I don't wish to answer Do you identify as transgender? (Select one) Yes No I prefer to self-describe I don't wish to answer Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (Select one) Yes No I prefer to self-describe I don't wish to answer Are you a veteran or active member of the United States Armed Forces? (Select one) Yes, I am a veteran or active member No, I am not a veteran or active member I prefer to self-describe I don't wish to answer
May 04, 2024
Full time
Our purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do. What makes us different at SharkNinja? We are over 3,000 unique personalities working together to challenge each other, achieve growth, and create products that wow our customers. Whether it is Ninja with extremely popular kitchen appliances or Shark with exciting innovations in floor care and ever-growing Beauty we are here to Win. Our Global success depends on our Leaders, Employees, and ability to build unstoppable teams! As a result of an internal promotion, there is an opportunity to join this exciting mission and have even bigger impact, as we are looking to add a VP Sales in our EMEA Distributor business. Play a central role in our next stage of hyper growth in EMEA. Position based in London / UK remote. Here are some of the EXCITING things you will get to do (RESPONSIBILITIES): ROLES AND RESPONSIBILTIES Responsible for development & execution of the EMEAD Sales plan for both Shark & Ninja that deliver against business objectives including customer/product mix, market share, forecasting, gross/net sales, Gross margin £'s & % and EBITDA. Take responsibility to Identify and plan differentiated, sales strategies including distribution, implementation of retail marketing strategies and defining how we win with new and existing products/categories. Work within agreed Promotional (SOA) to ensure sales & margin targets are met making suggestions where necessary to drive market share. Building and executing the customer JBP's in collaboration with the Marketing team Build, manage and coach a high performing Sales team Roll out marketing activation all retail channels including compliance with the Shark Ninja Selective Distribution Agreement and Brand Standards Identify competitors and evaluate their strategies and positioning and devise counterstrategies in conjunction with Marketing. Responsible the daily, weekly & monthly trading rhythm of the business ATTRIBUTES & SKILLS (REQUIREMENTS): Deep knowledge of the European CE landscape with established senior level relationships in key retailers and distributors An obsessed with winning mentality 10 years + of working experience in a related field. Winning team player personality. Flexibility and ability to win in a fast-paced environment - we learn every day and therefore things are changing fast at SharkNinja Ability to work in a global environment and understand structures and roles & responsibilities. Good level of presentation, written and verbal communication skills. Exceptional people manager and coach who is relentless at developing individuals and delivering results P&L owner with Strong negotiation skills Exceptional analytical skills with the ability to take in and formulate actions based on data Attention to detail, details make the difference Master at cross functional collaboration Motivated by managing complexity with multiple dynamics and evolving priorities Curious mindset, actively seeking and sharing information Full UK driving license. YOUR ROLE in DIVERSIFYING As a corporate citizen, learn and support SharkNinja's Diversity, Equity & Inclusion strategy. Be an Ally, find internal Champions. Explore SharkNinja's Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities. Participate in employee engagement surveys and respond as openly and honestly as possible. Become culturally competent; take the time to learn about different cultures, races, religions and backgrounds represented by your colleagues. Treat people in a way they wish to be treated rather than the way you wish to be treated. YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET Leads us to be " RARELY SATISFIED " Make things better each day; " PROGRESS OVER PERFECTION " Using your knowledge of our consumer, understand that " DETAILS MAKE THE DIFFERENCE ," Deliver something great; " WINNING IS A TEAM SPORT " Be clear and honest, " COMMUNICATING FOR IMPACT." SharkNinja is voted 2022 Best Places to Work in Boston and 100 Best Large Companies to Work For . As a subsidiary of JS Global Lifestyle Company Limited (Hong Kong: 1691), a leader in small household appliance innovation, we are ranked in the top three for the 'Best ESG Management Company' in consumer necessities sector by leading international financial magazine, Institutional Investor, in June 2022. We strive to get smarter and are dedicated to integrating DEI in our processes, practices, and policies. Some of our benefits include 4 Global DEI subcommittees, 8 Affinity Groups, 5 Business Resource Groups, Cultural Celebrations, Summer Half Day Fridays, Volunteer Impact Day/Activities, Mentorship & Coaching Programs more. Plus, your first SharkNinja product is on us, and you can enjoy discounted products throughout the year. Explore SharkNinja on our social channels: At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET Lead us to be "RARELY SATISFIED" Make things better each day; "PROGRESS OVER PERFECTION" Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE" Deliver something great; "WINNING IS A TEAM SPORT" Be clear and honest, "COMMUNICATING FOR IMPACT" Explore SharkNinja on our social channels: We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. How would you describe your gender identity? (mark all that apply) Man Non-binary Woman I prefer to self-describe I don't wish to answer How would you describe your racial/ethnic background? (mark all that apply) Black or of African descent East Asian Hispanic, Latinx or of Spanish Origin Indigenous, American Indian or Alaska Native Middle Eastern or North African Native Hawaiian or Pacific Islander South Asian Southeast Asian White or European I prefer to self-describe I don't wish to answer How would you describe your sexual orientation? (mark all that apply) Asexual Bisexual and/or pansexual Gay Heterosexual Lesbian Queer I prefer to self-describe I don't wish to answer Do you identify as transgender? (Select one) Yes No I prefer to self-describe I don't wish to answer Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (Select one) Yes No I prefer to self-describe I don't wish to answer Are you a veteran or active member of the United States Armed Forces? (Select one) Yes, I am a veteran or active member No, I am not a veteran or active member I prefer to self-describe I don't wish to answer
Savills Management Resources
Livingston, West Lothian
Purpose of the Role Faced with a competitive retail and leisure market, consumers demand a greater standard of service than ever before. As our guests needs become more sophisticated, there is a growing need for Livingston Designer Outlet to differentiate itself in order to sustain a better experience for our guests and assist in an increase in footfall and spend. Aims: Develop and maintain a dynamic guest-focused culture that reinforces Livingston Designer Outlet's brand values and ensures that every guest who visits the Outlet has a positive and memorable experience and leaves wanting to return again. To enhance guest experience with added value services that offer seamless guest experiences. Guest Experience Functions and Services: Welcome and information lounge for all guests Full concierge service to all guests Tourism welcome area, including 'meet and greet' service and Hands Free Shopping Service Retail sale of Gift Cards Hire mobility equipment Hire Childrens Services Book taxis Travel information Manage digital lost property system Key Responsibilities Guest Experience Objectives: The following guest service objectives are set to define the expectations of employees and increase guest satisfaction across the guest experience function. Portray a positive image that is representative of the Outlet Deliver exceptional service Solve issues quickly and efficiently Increase profitability of the Outlet Obtain guest feedback Main duties and responsibilities This role will include a variety of tasks including the following: To actively participate in ensuring that all guests are welcomed and supported during their visit to the Outlet. Exemplary guest service should be undertaken at all times. Be an ambassador for the Outlet actively interacting and supporting our colleagues and all guests to the centre. Drive Gift card sales, undertaking gift card training as required. Drive sales across the Outlet through in-depth product and service knowledge. Daily and weekly reporting of identified service and sales measurements. To ensure that sufficient stocks of guest collateral are available at all times. To ensure that guest experience area is well presented at all times. Be professional at all times especially when dealing with enquiries such as complaints, lost children or lost property. Ensure a good understanding of other local amenities and attractions outside of the Outlet and be able to provide guests with guidance. To assist colleagues when assistance is required on the malls for activities such as market research / promotional activities. Process gift cards for corporate and individual sales in line with company policies and procedures. Ensure all cash handling is carried out in line with company policies and procedures. To ensure exemplary standards prevail in personal appearance and hygiene strictly adhering to uniform requirements which will be key to identifying team members. Continuously look for opportunities to be of assistance to guests by proactively offering help wherever opportunities arise. Undertake any other reasonable duties as required by your line manager to meet the needs of the business. Follow our guest experience values at all times: Service: Providing exceptional service to our guests is our number one priority. We believe it is the foundation of business success and we are passionately committed to understanding what our guests want and to provide them with outstanding solutions and unique service. Integrity: We think it's important to treat everyone courteously, professionally and with respect and to bring a straightforward, open and honest approach to everything we do. Performance: We want to be the best at what we do. We want to perform at the highest level for our guests and to deliver exceptional value to our stakeholders. People: guests to the Outlet should always be considered and referred to as Guests. Our guests are more important to us than simply their financial transactions, their loyalty is integral to the success of the Outlet and we should therefore welcome them as we would into our own home. By placing our guests at the heart of our work, we can deliver positive, dynamic and memorable experiences. Innovation: We actively look for better ways of doing things in order to improve the value we deliver to our guests and the performance of our business. Skills, Knowledge and Experience Essential: Excellent guest experience skills Proactive can-do attitude Good communication skills, both verbal and written Flexible / supportive team player Confident / friendly Attention to detail / vigilance Experience in a similar guest experience role Working Hours - 9 hours - Saturday 12 noon to 5pm and Sunday 1pm to 5pm Salary - National living wage age dependant Please see our Benefits Booklet for more information.
May 04, 2024
Full time
Purpose of the Role Faced with a competitive retail and leisure market, consumers demand a greater standard of service than ever before. As our guests needs become more sophisticated, there is a growing need for Livingston Designer Outlet to differentiate itself in order to sustain a better experience for our guests and assist in an increase in footfall and spend. Aims: Develop and maintain a dynamic guest-focused culture that reinforces Livingston Designer Outlet's brand values and ensures that every guest who visits the Outlet has a positive and memorable experience and leaves wanting to return again. To enhance guest experience with added value services that offer seamless guest experiences. Guest Experience Functions and Services: Welcome and information lounge for all guests Full concierge service to all guests Tourism welcome area, including 'meet and greet' service and Hands Free Shopping Service Retail sale of Gift Cards Hire mobility equipment Hire Childrens Services Book taxis Travel information Manage digital lost property system Key Responsibilities Guest Experience Objectives: The following guest service objectives are set to define the expectations of employees and increase guest satisfaction across the guest experience function. Portray a positive image that is representative of the Outlet Deliver exceptional service Solve issues quickly and efficiently Increase profitability of the Outlet Obtain guest feedback Main duties and responsibilities This role will include a variety of tasks including the following: To actively participate in ensuring that all guests are welcomed and supported during their visit to the Outlet. Exemplary guest service should be undertaken at all times. Be an ambassador for the Outlet actively interacting and supporting our colleagues and all guests to the centre. Drive Gift card sales, undertaking gift card training as required. Drive sales across the Outlet through in-depth product and service knowledge. Daily and weekly reporting of identified service and sales measurements. To ensure that sufficient stocks of guest collateral are available at all times. To ensure that guest experience area is well presented at all times. Be professional at all times especially when dealing with enquiries such as complaints, lost children or lost property. Ensure a good understanding of other local amenities and attractions outside of the Outlet and be able to provide guests with guidance. To assist colleagues when assistance is required on the malls for activities such as market research / promotional activities. Process gift cards for corporate and individual sales in line with company policies and procedures. Ensure all cash handling is carried out in line with company policies and procedures. To ensure exemplary standards prevail in personal appearance and hygiene strictly adhering to uniform requirements which will be key to identifying team members. Continuously look for opportunities to be of assistance to guests by proactively offering help wherever opportunities arise. Undertake any other reasonable duties as required by your line manager to meet the needs of the business. Follow our guest experience values at all times: Service: Providing exceptional service to our guests is our number one priority. We believe it is the foundation of business success and we are passionately committed to understanding what our guests want and to provide them with outstanding solutions and unique service. Integrity: We think it's important to treat everyone courteously, professionally and with respect and to bring a straightforward, open and honest approach to everything we do. Performance: We want to be the best at what we do. We want to perform at the highest level for our guests and to deliver exceptional value to our stakeholders. People: guests to the Outlet should always be considered and referred to as Guests. Our guests are more important to us than simply their financial transactions, their loyalty is integral to the success of the Outlet and we should therefore welcome them as we would into our own home. By placing our guests at the heart of our work, we can deliver positive, dynamic and memorable experiences. Innovation: We actively look for better ways of doing things in order to improve the value we deliver to our guests and the performance of our business. Skills, Knowledge and Experience Essential: Excellent guest experience skills Proactive can-do attitude Good communication skills, both verbal and written Flexible / supportive team player Confident / friendly Attention to detail / vigilance Experience in a similar guest experience role Working Hours - 9 hours - Saturday 12 noon to 5pm and Sunday 1pm to 5pm Salary - National living wage age dependant Please see our Benefits Booklet for more information.
Store Manager Welcome Break, Subway, Membury, RG17 7TZ Pay up to £30,000 pa plus £10 on shift meal allowance and bonus Fantastic benefits & discounts, free parking & great career opportunities Great head for business? Good with people? If you can stay cool under pressure, you could make it as a Store Manager at Welcome Break. Heading up your own unit, you'll lead the team and drive profitable sales growth. In return, you'll get bespoke training and support to develop your career with the potential to progress to more senior management roles. Make no mistake, the Store Manager role is demanding but if you have the right qualities and you're up for an exciting challenge, we'll help you reach your full potential. A Store Manager would ideally: Have a good track record managing a team and delivering results in a fast-moving customer service role. Be strongly business-focused with a desire to succeed. Be passionate about delivering exceptional customer service. Be an energetic people person who can inspire every member of your team. Be a good communicator, innovator, and problem solver. Have ambition to go far in their management career. Key benefits for Store Managers: Competitive salary plus bonus £10 on-shift meal allowance 30 days' holiday increase with service Contributory pension (after 3 months) Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of retailers Structured career path and bespoke training Free on-site parking Generous discounts on hotel rooms for you and family members Due to responsibilities within the Store Manager role, applicants will need to be 18 years of age or over. About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break.
May 04, 2024
Full time
Store Manager Welcome Break, Subway, Membury, RG17 7TZ Pay up to £30,000 pa plus £10 on shift meal allowance and bonus Fantastic benefits & discounts, free parking & great career opportunities Great head for business? Good with people? If you can stay cool under pressure, you could make it as a Store Manager at Welcome Break. Heading up your own unit, you'll lead the team and drive profitable sales growth. In return, you'll get bespoke training and support to develop your career with the potential to progress to more senior management roles. Make no mistake, the Store Manager role is demanding but if you have the right qualities and you're up for an exciting challenge, we'll help you reach your full potential. A Store Manager would ideally: Have a good track record managing a team and delivering results in a fast-moving customer service role. Be strongly business-focused with a desire to succeed. Be passionate about delivering exceptional customer service. Be an energetic people person who can inspire every member of your team. Be a good communicator, innovator, and problem solver. Have ambition to go far in their management career. Key benefits for Store Managers: Competitive salary plus bonus £10 on-shift meal allowance 30 days' holiday increase with service Contributory pension (after 3 months) Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of retailers Structured career path and bespoke training Free on-site parking Generous discounts on hotel rooms for you and family members Due to responsibilities within the Store Manager role, applicants will need to be 18 years of age or over. About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break.
Store Manager Welcome Break, Forecourt, London Gateway, NW7 3HU Pay up to £30,000 pa plus Bonus Fantastic benefits & discounts, free parking & great career opportunities Great head for business? Good with people? If you can stay cool under pressure, you could make it as a Store Manager at Welcome Break. Heading up your own unit, you'll lead the team and drive profitable sales growth. In return, you'll get bespoke training and support to develop your career with the potential to progress to more senior management roles. Make no mistake, the Store Manager role is demanding but if you have the right qualities and you're up for an exciting challenge, we'll help you reach your full potential. A Welcome Break Store Manager would ideally: Have a good track record managing a team and delivering results in a fast-moving customer service role. Be strongly business-focused with a desire to succeed. Be passionate about delivering exceptional customer service. Be an energetic people person who can inspire every member of your team. Be a good communicator, innovator, and problem solver. Have ambition to go far in their management career. Key benefits for a Store Manager: Competitive salary plus bonus £10 on shift meal allowance 30 days' holiday increase with service Contributory pension (after 3 months) Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of retailers Structured career path and bespoke training Free on-site parking Generous discounts on hotel rooms for you and family members Due to responsibilities within the Store Manager role, applicants will need to be 18 years of age or over. About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break.
May 04, 2024
Full time
Store Manager Welcome Break, Forecourt, London Gateway, NW7 3HU Pay up to £30,000 pa plus Bonus Fantastic benefits & discounts, free parking & great career opportunities Great head for business? Good with people? If you can stay cool under pressure, you could make it as a Store Manager at Welcome Break. Heading up your own unit, you'll lead the team and drive profitable sales growth. In return, you'll get bespoke training and support to develop your career with the potential to progress to more senior management roles. Make no mistake, the Store Manager role is demanding but if you have the right qualities and you're up for an exciting challenge, we'll help you reach your full potential. A Welcome Break Store Manager would ideally: Have a good track record managing a team and delivering results in a fast-moving customer service role. Be strongly business-focused with a desire to succeed. Be passionate about delivering exceptional customer service. Be an energetic people person who can inspire every member of your team. Be a good communicator, innovator, and problem solver. Have ambition to go far in their management career. Key benefits for a Store Manager: Competitive salary plus bonus £10 on shift meal allowance 30 days' holiday increase with service Contributory pension (after 3 months) Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of retailers Structured career path and bespoke training Free on-site parking Generous discounts on hotel rooms for you and family members Due to responsibilities within the Store Manager role, applicants will need to be 18 years of age or over. About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break.
Here at Safestore our people make the difference . We're a friendly team and thrive on providing exceptional customer service, whilst selling the right storage solution to our customers. Basic starting salary: £30,000 per annum. Including a bonus each month which can take you up to - £34,500 per annum As a Store Manager, you will lead by example and give your team all the encouragement and training they require. You will motivate them to provide an excellent customer experience, ensuring that they build great customer relationships. You'll lead the way by driving your team's performance and being focused on maximising sales. We just want you to be yourself, and before you know it you will be part of the Safestore team, dazzling our customers and achieving your store's bonus targets. What we will offer you: 28 days paid holiday per year (including bank holidays) Bonuses of basic monthly salary for achieving targets Enhanced parental leave Pension scheme Healthcare cash plan for all colleagues Wellbeing initiatives such as discounted gym membership and a cycle to work scheme Sharesave scheme with huge success historically for our colleagues Colleague and family discounts on Safestore products and services Employee Assistance Programme What you will offer us: People: Leading and motivating the store team through coaching and providing constructive feedback, encouraging them to enhance performance. Customer service: Identifying every opportunity to maximise customer experience with exceptional service. Sales: Achieving your targets by understanding every customer's requirements, and advising on the best solution from enquiry through to move in, driving your store's performance (P&L) and achieving targets. Store standards: Customers' first impressions are key; leading your store team to deliver these, we are proud to provide our customers with excellent store standards. A successful Store Manager will: Have had previous experience in a management role Have an operational background in a customer facing environment such as retail/consultative sales Be able to lead a team and coach for performance Have strong communication skills and be approachable Have strong commercial acumen Be able to lead your team through the fast-moving storage industry environment About Safestore Safestore is the UK's largest self-storage group, and part of the FTSE 250 . We believe that engaged colleagues, who feel valued by our business, are the foundation of our customer-focused culture. We know our people as individuals, and show respect for each other, enabling everyone to have a voice so that they can bring their full, unique selves to work. We are exceptionally proud that, in 2021, we were awarded the prestigious 'Investors in People' Platinum accreditation , placing us in the top 2% of accredited organisations in the UK.
May 04, 2024
Full time
Here at Safestore our people make the difference . We're a friendly team and thrive on providing exceptional customer service, whilst selling the right storage solution to our customers. Basic starting salary: £30,000 per annum. Including a bonus each month which can take you up to - £34,500 per annum As a Store Manager, you will lead by example and give your team all the encouragement and training they require. You will motivate them to provide an excellent customer experience, ensuring that they build great customer relationships. You'll lead the way by driving your team's performance and being focused on maximising sales. We just want you to be yourself, and before you know it you will be part of the Safestore team, dazzling our customers and achieving your store's bonus targets. What we will offer you: 28 days paid holiday per year (including bank holidays) Bonuses of basic monthly salary for achieving targets Enhanced parental leave Pension scheme Healthcare cash plan for all colleagues Wellbeing initiatives such as discounted gym membership and a cycle to work scheme Sharesave scheme with huge success historically for our colleagues Colleague and family discounts on Safestore products and services Employee Assistance Programme What you will offer us: People: Leading and motivating the store team through coaching and providing constructive feedback, encouraging them to enhance performance. Customer service: Identifying every opportunity to maximise customer experience with exceptional service. Sales: Achieving your targets by understanding every customer's requirements, and advising on the best solution from enquiry through to move in, driving your store's performance (P&L) and achieving targets. Store standards: Customers' first impressions are key; leading your store team to deliver these, we are proud to provide our customers with excellent store standards. A successful Store Manager will: Have had previous experience in a management role Have an operational background in a customer facing environment such as retail/consultative sales Be able to lead a team and coach for performance Have strong communication skills and be approachable Have strong commercial acumen Be able to lead your team through the fast-moving storage industry environment About Safestore Safestore is the UK's largest self-storage group, and part of the FTSE 250 . We believe that engaged colleagues, who feel valued by our business, are the foundation of our customer-focused culture. We know our people as individuals, and show respect for each other, enabling everyone to have a voice so that they can bring their full, unique selves to work. We are exceptionally proud that, in 2021, we were awarded the prestigious 'Investors in People' Platinum accreditation , placing us in the top 2% of accredited organisations in the UK.
About us: At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we d like to make work a special place to be too. We re the UK s most loved bed retailer, so it s important our people feel the love as well. Together we ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We re owned by the world s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that s a lot of Zzzs. With over 200 stores nationwide, you ll lead a team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you. Dreams. Love your job. In your dream role, you ll receive: -Competitive salary: £32,000 on target earnings -Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with peak incentives to help you rack up the rewards. -Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping. -Buy-in schemes: You ll have the opportunity to buy extra holiday, private healthcare, or savings and loans. -Progression: No matter where your dreams take you, we ll support your development with the opportunity to progress into different business areas as your experience grows. -Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling. The job: This role is a vital part of the management team in Warrington You will work closely with the Store Manager to help to drive team engagement and maximise all sales opportunities. At Dreams, we are passionate about our people, so customers and colleagues are our top priority. With your help and guidance, the store team will make sure every customer finds their perfect bed. Ready to skip the snooze button and get stuck in? Here s a taste of what you ll be doing day-to-day -Assisting with the day-to-day management of the store team to increase sales and ensure the highest level of customer satisfaction. -Playing a key role in creating a positive environment within your store, ensuring you and the team are regularly involved in business initiatives, sharing best practice and having fun. -In the Store Manager s absence, you will proactively lead the team to achieve set goals, expectations and targets through effective coaching and training. -Motivating and inspiring all of our valued dreamers. -Walking the floor regularly, ensuring store standards are consistently high so every customer has an exceptional experience. This is the type of person we re dreaming of: -Experience: You ll be able to demonstrate previous retail or commercial sales experience, preferably with some experience of store and team management. -Commercially minded: You will be commercially focused and results-driven, with an aptitude for decision making. -Motivated: You will be highly experienced at working to performance targets, leading by example to identify sales opportunities and achieve results. -Inspirational: Your strong ability to lead will inspire and motivate your team. -Communicator: Using your excellent communications skills, you ll be able to build rapport and establish great relationships with customers and colleagues. -Customer-focused: Every day, you ll live our mission by putting our customers at the heart of everything you do.
May 04, 2024
Full time
About us: At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we d like to make work a special place to be too. We re the UK s most loved bed retailer, so it s important our people feel the love as well. Together we ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We re owned by the world s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that s a lot of Zzzs. With over 200 stores nationwide, you ll lead a team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you. Dreams. Love your job. In your dream role, you ll receive: -Competitive salary: £32,000 on target earnings -Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with peak incentives to help you rack up the rewards. -Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping. -Buy-in schemes: You ll have the opportunity to buy extra holiday, private healthcare, or savings and loans. -Progression: No matter where your dreams take you, we ll support your development with the opportunity to progress into different business areas as your experience grows. -Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling. The job: This role is a vital part of the management team in Warrington You will work closely with the Store Manager to help to drive team engagement and maximise all sales opportunities. At Dreams, we are passionate about our people, so customers and colleagues are our top priority. With your help and guidance, the store team will make sure every customer finds their perfect bed. Ready to skip the snooze button and get stuck in? Here s a taste of what you ll be doing day-to-day -Assisting with the day-to-day management of the store team to increase sales and ensure the highest level of customer satisfaction. -Playing a key role in creating a positive environment within your store, ensuring you and the team are regularly involved in business initiatives, sharing best practice and having fun. -In the Store Manager s absence, you will proactively lead the team to achieve set goals, expectations and targets through effective coaching and training. -Motivating and inspiring all of our valued dreamers. -Walking the floor regularly, ensuring store standards are consistently high so every customer has an exceptional experience. This is the type of person we re dreaming of: -Experience: You ll be able to demonstrate previous retail or commercial sales experience, preferably with some experience of store and team management. -Commercially minded: You will be commercially focused and results-driven, with an aptitude for decision making. -Motivated: You will be highly experienced at working to performance targets, leading by example to identify sales opportunities and achieve results. -Inspirational: Your strong ability to lead will inspire and motivate your team. -Communicator: Using your excellent communications skills, you ll be able to build rapport and establish great relationships with customers and colleagues. -Customer-focused: Every day, you ll live our mission by putting our customers at the heart of everything you do.
Office location: London (hybrid working will be considered after successful probation) About EF Education First At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. The Opportunity We have an exciting opportunity for a junior English qualified solicitor to join the growing legal team of our UK-based business division, which offers a range of B2B product lines, including language training to corporates and executive leadership programs. From our Ashridge Estate located in Hertfordshire, we complement our B2B educational offerings with a B2C business (hospitality, weddings, conferences, events). We are looking for an individual who will work under the guidance and direction of the Senior Legal Counsel who heads up the B2B legal team, in an environment where important hands-on commercial decisions need to be made quickly and frequently in a very entrepreneurial context. Scope • Finding workable solutions to legal issues and taking proactive ownership to secure implementation throughout our international organisation. • Drafting, reviewing and negotiating a range of legal documentation, in particular customer and supplier contracts, helping commercial managers to identify what is most important. • Facing external stakeholders such as procurement and legal departments within large B2B clients in commercial deal making and negotiations. Requirements • English qualified solicitor (1 - 3 years' PQE (or equivalent experience with broad legal experience working in-house or within the commercial department of a private practice law firm. The PQE level is very much a guide and those with greater or lesser experience are encouraged to apply if they feel they would be a good fit. • Commercial law experience and, ideally, relevant experience in IP and data protection. • Fluency in English essential with a professional working proficiency in another language desirable. • Commercial acumen; ability to balance risk vs. reward, theory vs. practice. • Experience in drafting and negotiating commercial contracts, preferably within an international context on sale and supplier side. • Extremely strong communication and interpersonal skills. • Displays a high level of integrity, professionalism and collaboration skills. • Creativity - ability to develop workable creative win-win solutions with clients and suppliers. • Self-motivated with aptitude to work autonomously, yet humble and asking for expertise support as needed. • Ability to work efficiently and prioritise in a fast-paced environment. • Decisive and comfortable being part of quick decision-making processes, at times with an incomplete set of data, requiring ability to drive decisions and take calculated risks. • Ability to adapt to an international culture in a vibrant, sales driven and non-hierarchical organisational structure without "corner offices", interacting with versatile stakeholders. Why work for us? Developing our talent is core to our values. We provide regular training, access to self-development platforms, real ownership, and career progression opportunities Hybrid working arrangements potential Comprehensive Onboarding and development programs Length of Service Recognition including paid sabbatical A strong network of international peers and collaborators. With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment. Private Medical Insurance Loan for annual travel passes Employee Assistance Programme EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique. Want to learn more about life at EF? Follow us on social.
May 04, 2024
Full time
Office location: London (hybrid working will be considered after successful probation) About EF Education First At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. The Opportunity We have an exciting opportunity for a junior English qualified solicitor to join the growing legal team of our UK-based business division, which offers a range of B2B product lines, including language training to corporates and executive leadership programs. From our Ashridge Estate located in Hertfordshire, we complement our B2B educational offerings with a B2C business (hospitality, weddings, conferences, events). We are looking for an individual who will work under the guidance and direction of the Senior Legal Counsel who heads up the B2B legal team, in an environment where important hands-on commercial decisions need to be made quickly and frequently in a very entrepreneurial context. Scope • Finding workable solutions to legal issues and taking proactive ownership to secure implementation throughout our international organisation. • Drafting, reviewing and negotiating a range of legal documentation, in particular customer and supplier contracts, helping commercial managers to identify what is most important. • Facing external stakeholders such as procurement and legal departments within large B2B clients in commercial deal making and negotiations. Requirements • English qualified solicitor (1 - 3 years' PQE (or equivalent experience with broad legal experience working in-house or within the commercial department of a private practice law firm. The PQE level is very much a guide and those with greater or lesser experience are encouraged to apply if they feel they would be a good fit. • Commercial law experience and, ideally, relevant experience in IP and data protection. • Fluency in English essential with a professional working proficiency in another language desirable. • Commercial acumen; ability to balance risk vs. reward, theory vs. practice. • Experience in drafting and negotiating commercial contracts, preferably within an international context on sale and supplier side. • Extremely strong communication and interpersonal skills. • Displays a high level of integrity, professionalism and collaboration skills. • Creativity - ability to develop workable creative win-win solutions with clients and suppliers. • Self-motivated with aptitude to work autonomously, yet humble and asking for expertise support as needed. • Ability to work efficiently and prioritise in a fast-paced environment. • Decisive and comfortable being part of quick decision-making processes, at times with an incomplete set of data, requiring ability to drive decisions and take calculated risks. • Ability to adapt to an international culture in a vibrant, sales driven and non-hierarchical organisational structure without "corner offices", interacting with versatile stakeholders. Why work for us? Developing our talent is core to our values. We provide regular training, access to self-development platforms, real ownership, and career progression opportunities Hybrid working arrangements potential Comprehensive Onboarding and development programs Length of Service Recognition including paid sabbatical A strong network of international peers and collaborators. With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment. Private Medical Insurance Loan for annual travel passes Employee Assistance Programme EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique. Want to learn more about life at EF? Follow us on social.
We are looking for an experienced Workplace Services Manager to join our team at one of Rapport's most prestigious contracts. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in the effective building management for Compass and MITIE and organising and leading multiple service providers in the London Campus in accordance with and to the standards required by Compass and the client, and all other contractors. We have a fantastic relationship with everyone on site and we are the leading relationship builders. The Workplace Services Manager will be responsible for the overall efficient and effective management of the Duty Managers, Workplace Services Team Leaders, and Ambassadors. This is a permanent role, 40 hours per week, Monday to Friday with shift patterns between 7 AM to 7 PM. Overtime may be required on occasion for events out of these hours. Main responsibilities: Actively supporting and participating in the delivery of the workplace strategy Managing client/partner relationships and enhancing customer service at every opportunity Building sustainable relationships with all key stakeholders of workplace services, including but not limited to MITIE/Real Estate/EA Community/Operations Team, etc. Ensuring all buildings on the Campus complete the relevant Space and Utilisation to the highest standard Actively tracking any outstanding jobs and challenges to ensure efficient and timely resolution Ensuring all H&S concerns are highlighted/escalated and resolved/mitigated Ensuring the teams take full ownership and consistent level of service to staff on all floors Supporting the health and wellbeing of the workforce while fostering relationships and building the workplace community Demonstrating positive behavioural style of being polite, positive, helpful, and leading by example The ideal candidate will: Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Have proven people management skills, relevant experience of customer and client services delivery and effectively managing successful teams Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders Be proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self Ideally have a multi-site experience in a similar role, i.e. Corporate Guest Services/5-star hotel or similar background Have an excellent understanding of meeting room booking software systems and how technology can be used to benefit efficiency, reporting and auditing Be IT and computer literate First line HSE qualifications to include risk assessment skills Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
May 04, 2024
Full time
We are looking for an experienced Workplace Services Manager to join our team at one of Rapport's most prestigious contracts. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in the effective building management for Compass and MITIE and organising and leading multiple service providers in the London Campus in accordance with and to the standards required by Compass and the client, and all other contractors. We have a fantastic relationship with everyone on site and we are the leading relationship builders. The Workplace Services Manager will be responsible for the overall efficient and effective management of the Duty Managers, Workplace Services Team Leaders, and Ambassadors. This is a permanent role, 40 hours per week, Monday to Friday with shift patterns between 7 AM to 7 PM. Overtime may be required on occasion for events out of these hours. Main responsibilities: Actively supporting and participating in the delivery of the workplace strategy Managing client/partner relationships and enhancing customer service at every opportunity Building sustainable relationships with all key stakeholders of workplace services, including but not limited to MITIE/Real Estate/EA Community/Operations Team, etc. Ensuring all buildings on the Campus complete the relevant Space and Utilisation to the highest standard Actively tracking any outstanding jobs and challenges to ensure efficient and timely resolution Ensuring all H&S concerns are highlighted/escalated and resolved/mitigated Ensuring the teams take full ownership and consistent level of service to staff on all floors Supporting the health and wellbeing of the workforce while fostering relationships and building the workplace community Demonstrating positive behavioural style of being polite, positive, helpful, and leading by example The ideal candidate will: Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Have proven people management skills, relevant experience of customer and client services delivery and effectively managing successful teams Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders Be proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self Ideally have a multi-site experience in a similar role, i.e. Corporate Guest Services/5-star hotel or similar background Have an excellent understanding of meeting room booking software systems and how technology can be used to benefit efficiency, reporting and auditing Be IT and computer literate First line HSE qualifications to include risk assessment skills Some of our benefits include: Exclusive travel discounts with TUI, Expedia, and many more Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads) Contributory pension scheme Access to wellness programs to promote the mental health and well-being of our Ambassadors Employee Assistance Program to guide and support our team members Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Learning & development opportunities to support your personal and professional development and growth WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients One Paid Day for Charity Work Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website for further information and before applying to learn more about Rapport and our clients. We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you adept at navigating challenging markets and forging strong client relationships? We're in search of a Territory Account Manager to join our team and drive our expansion into demanding territories within the Construction Industry. In this role, you'll play a crucial part in expanding our footprint by selling both new and used equipment. Utilising your exceptional sales expertise and talent for building lasting connections, you'll be instrumental in growing our presence in these markets. If you thrive on overcoming obstacles, boast exceptional communication skills, and have a track record of exceeding targets, we urge you to apply and become an integral part of our success story. Job Description: Major Job Functions Employ a dedicated approach to planning the coverage of the territory, utilising customer/product knowledge, sales support tools and inside sales to focus on 'customers in market'. Record all activities through Finning CRM tool (Saleslink) to ensure account coverage and participation metrics are executed in line with the company strategy. Develop and utilise a variety of information sources to ensure that industry or sector knowledge is covered to an appropriate level. Develop appropriate sales plans for the key sectors/industries in the territory to ensure that sales targets equipment and services are achieved and where possible exceeded. Ensure accuracy above 90% on a rolling 90-day plan. FST updated to reflect monthly deliveries. Effectively utilise the available range of marketing campaigns & finance options available to support the development of cost-effective solutions for customers in the territory whilst also maintaining profitability. Coordinate across internal functions and departments to ensure that the highest levels of customer service are provided to customers within the territory. Identify key decision makers and quickly build the necessary intimacy and trust to close opportunities successfully. Be regarded by the customer as the face of Finning. Benefits: In addition to a competitive salary, an attractive commission structure, 25 days holiday, life insurance, up to 7% pension, access to the company's share scheme, and a car allowance, you will benefit from: Enhanced maternity and paternity packages Health Cash Plan Family-friendly policies to support working parents Enhanced flexible working options Support from a team of 40+ Mental Health first-aiders Employee wellbeing solutions Electric car scheme (UK) The opportunity to work with your charity of choice Length of service or recognition awards. Knowledge Product and industry knowledge of construction equipment Demonstrable success in previous sales roles Understand local marketing principles Understand the territory/sector planning process PC literate with strong working knowledge of MS Office and Finning CRM software, Excel & PowerPoint At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 04, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you adept at navigating challenging markets and forging strong client relationships? We're in search of a Territory Account Manager to join our team and drive our expansion into demanding territories within the Construction Industry. In this role, you'll play a crucial part in expanding our footprint by selling both new and used equipment. Utilising your exceptional sales expertise and talent for building lasting connections, you'll be instrumental in growing our presence in these markets. If you thrive on overcoming obstacles, boast exceptional communication skills, and have a track record of exceeding targets, we urge you to apply and become an integral part of our success story. Job Description: Major Job Functions Employ a dedicated approach to planning the coverage of the territory, utilising customer/product knowledge, sales support tools and inside sales to focus on 'customers in market'. Record all activities through Finning CRM tool (Saleslink) to ensure account coverage and participation metrics are executed in line with the company strategy. Develop and utilise a variety of information sources to ensure that industry or sector knowledge is covered to an appropriate level. Develop appropriate sales plans for the key sectors/industries in the territory to ensure that sales targets equipment and services are achieved and where possible exceeded. Ensure accuracy above 90% on a rolling 90-day plan. FST updated to reflect monthly deliveries. Effectively utilise the available range of marketing campaigns & finance options available to support the development of cost-effective solutions for customers in the territory whilst also maintaining profitability. Coordinate across internal functions and departments to ensure that the highest levels of customer service are provided to customers within the territory. Identify key decision makers and quickly build the necessary intimacy and trust to close opportunities successfully. Be regarded by the customer as the face of Finning. Benefits: In addition to a competitive salary, an attractive commission structure, 25 days holiday, life insurance, up to 7% pension, access to the company's share scheme, and a car allowance, you will benefit from: Enhanced maternity and paternity packages Health Cash Plan Family-friendly policies to support working parents Enhanced flexible working options Support from a team of 40+ Mental Health first-aiders Employee wellbeing solutions Electric car scheme (UK) The opportunity to work with your charity of choice Length of service or recognition awards. Knowledge Product and industry knowledge of construction equipment Demonstrable success in previous sales roles Understand local marketing principles Understand the territory/sector planning process PC literate with strong working knowledge of MS Office and Finning CRM software, Excel & PowerPoint At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
As Lilli targets a double digit growth over the next three years, we are seeking a Sales Director to join the Revenue team. Primarily focusing on new business, the role of the Sales Director will be to lead the sales team to generate new relationships and manage our incoming revenues and customers in Local Government, Charities and the NHS Reporting directly to the Chief Commercial Officer, the Sales Director is critical to the future success of the company. The role will carry an individual and team target, line managing the BDR function and shaping the strategy for growth. It is their responsibility as the customer facing entity to deliver and exceed the set targets of this fast growing company. Success will provide opportunity for career growth as Lilli grows and expands into new markets both in the UK and overseas Responsibilities & Duties Customer generation: Engage with potential and existing customers to identify and win contracts for Lilli. Create and manage a pipeline of new and existing business growth through customer contact. Identify and source opportunities for Lilli to formally bid for contracts, managing the bid process throughout including both internal and customer stakeholders. Manage customers through the sales process to successful conclusion. Manage customer relationships and provide support in navigating products/services, troubleshooting issues, and resolving complaints in a professional manner. Bring value and joy through every interaction with our customers. Account Management: Support the management of accounts creating growth and new opportunities through strong stakeholder management, production of reports, documentation and supporting materials. Support programme planning and execution utilising relevant software. Provide an escalation point for customers and follow up with customers to ensure satisfaction after issue resolution or service delivery. Billing and Revenue: Ensure contracts are prepared, we are in customer systems and that PO's are received. Coordinate with relevant departments to ensure timely delivery and resolution of customer orders. Documentation and Record-Keeping: Maintain accurate and detailed records of customer interactions, transactions, and issues in the CRM system. Generate reports and analyse data to identify trends and areas for improvement. Product/Service Knowledge: Develop your knowledge of the Lilli product, the markets and use case to the level of a thought leader. Provide clarity to customers as to where Lilli can be deployed successfully Provide feedback on competitors and new product features to the Product team. Collaboration with Teams: Liaise with other departments to deliver customer outcomes such as business case creation, events and product development. Represent Sales within the business as a senior manager, filling in for the CCO where relevant You will have 10 years experience in leading sales in our target markets with a strong track record and evidence of a network of customer contacts Degree level qualified with relevant experience. Excellent communication skills, both verbal and written. You will have excellent presentation skills, be personable and demonstrate experience of being customer facing. Proficiency in using customer service software, CRM systems, and basic computer applications. Experience of both acquisition and account management is required. Experience of utilising and identifying frameworks, their ways of operating and a history of success of contracting business via them. You will demonstrate experience of creating and executing account and sector plans in support of a wider vision. Experience of utilising cloud based CRM systems, Microsoft products and other tools to support your in role success. Strong problem-solving abilities and a patient, empathetic attitude. Ability to multitask and work in a fast-paced environment Detail-oriented with good organisational skills Driving licence and willingness to travel Deal focused with a purpose led customer centric approach Ability to solutionise in challenging situations Team player with good interpersonal skills Willingness to learn and adapt to new procedures or technologies Positive and friendly attitude with an ability to form positive new relationships Excellent time management We are a remote company with flexible working hours and believe that having an inspiring space to work is important. We don't have an office so we will provide everything you need to set you up at home We get together regularly to collaborate, review and plan our progress as well as celebrate our teammates and our successes We have a team dedicated to ensure we have a solid working culture that is supportive and inclusive Unlimited Work Away From Home days A generous 28 days' annual leave + bank holidays Financial support towards your energy bills
May 04, 2024
Full time
As Lilli targets a double digit growth over the next three years, we are seeking a Sales Director to join the Revenue team. Primarily focusing on new business, the role of the Sales Director will be to lead the sales team to generate new relationships and manage our incoming revenues and customers in Local Government, Charities and the NHS Reporting directly to the Chief Commercial Officer, the Sales Director is critical to the future success of the company. The role will carry an individual and team target, line managing the BDR function and shaping the strategy for growth. It is their responsibility as the customer facing entity to deliver and exceed the set targets of this fast growing company. Success will provide opportunity for career growth as Lilli grows and expands into new markets both in the UK and overseas Responsibilities & Duties Customer generation: Engage with potential and existing customers to identify and win contracts for Lilli. Create and manage a pipeline of new and existing business growth through customer contact. Identify and source opportunities for Lilli to formally bid for contracts, managing the bid process throughout including both internal and customer stakeholders. Manage customers through the sales process to successful conclusion. Manage customer relationships and provide support in navigating products/services, troubleshooting issues, and resolving complaints in a professional manner. Bring value and joy through every interaction with our customers. Account Management: Support the management of accounts creating growth and new opportunities through strong stakeholder management, production of reports, documentation and supporting materials. Support programme planning and execution utilising relevant software. Provide an escalation point for customers and follow up with customers to ensure satisfaction after issue resolution or service delivery. Billing and Revenue: Ensure contracts are prepared, we are in customer systems and that PO's are received. Coordinate with relevant departments to ensure timely delivery and resolution of customer orders. Documentation and Record-Keeping: Maintain accurate and detailed records of customer interactions, transactions, and issues in the CRM system. Generate reports and analyse data to identify trends and areas for improvement. Product/Service Knowledge: Develop your knowledge of the Lilli product, the markets and use case to the level of a thought leader. Provide clarity to customers as to where Lilli can be deployed successfully Provide feedback on competitors and new product features to the Product team. Collaboration with Teams: Liaise with other departments to deliver customer outcomes such as business case creation, events and product development. Represent Sales within the business as a senior manager, filling in for the CCO where relevant You will have 10 years experience in leading sales in our target markets with a strong track record and evidence of a network of customer contacts Degree level qualified with relevant experience. Excellent communication skills, both verbal and written. You will have excellent presentation skills, be personable and demonstrate experience of being customer facing. Proficiency in using customer service software, CRM systems, and basic computer applications. Experience of both acquisition and account management is required. Experience of utilising and identifying frameworks, their ways of operating and a history of success of contracting business via them. You will demonstrate experience of creating and executing account and sector plans in support of a wider vision. Experience of utilising cloud based CRM systems, Microsoft products and other tools to support your in role success. Strong problem-solving abilities and a patient, empathetic attitude. Ability to multitask and work in a fast-paced environment Detail-oriented with good organisational skills Driving licence and willingness to travel Deal focused with a purpose led customer centric approach Ability to solutionise in challenging situations Team player with good interpersonal skills Willingness to learn and adapt to new procedures or technologies Positive and friendly attitude with an ability to form positive new relationships Excellent time management We are a remote company with flexible working hours and believe that having an inspiring space to work is important. We don't have an office so we will provide everything you need to set you up at home We get together regularly to collaborate, review and plan our progress as well as celebrate our teammates and our successes We have a team dedicated to ensure we have a solid working culture that is supportive and inclusive Unlimited Work Away From Home days A generous 28 days' annual leave + bank holidays Financial support towards your energy bills
The Role We are looking for people who have a love for the sales process and a proven ability to consistently find and close opportunities. A proficient and creative, high-level sales negotiator with outstanding ability to achieve and exceed sales targets in a corporate sales environment. You will be focused on creating demand for our security solutions and become a subject matter expert. What you'll be doing Work with the Sales Admin Team by providing clear and full information in a timely fashion, following all set processes and procedures to ensure the customer's expectations are exceeded, the business is protected, and customer invoices are paid. Aid the Sales Admin Team in their key task of compiling a client file for the Installation Team to help enable the Team to carry out any upcoming projects. Developing sales leads within the assigned sector through self-initiated strategies, cross selling and referrals Planning a sales approach designed to determine the customers' needs and requirements for the product / services offered, and the investment the prospective customer is willing to make Maximise all sales and survey enquiries with equal effort and enthusiasm to win potential business at maximum GP. Generate your own sales enquiries through a structured, efficient and organised method and planning. Undertake sales, CPD and technical presentations to customers and potential customers as required either at their premises or Securitas offices. Regularly visiting whole customer base to keep abreast of their security requirements with a view to increasing customer portfolio size Keeping in touch with all customers to minimise attrition and ensure any issues they are experiencing are dealt with swiftly Observe all health and safety requirements, ensuring that you, and others around you are operating in a safe manner. Ensure company policies and standards are adhered to. Provide weekly / ad-hoc activity reports to the Sales Manager. Sales / Operational: Maximise the profitability of the department, by ensuring a, 'Right First Time' approach, in all aspects of your work and providing performance feedback to the engineering, technical and admin team. Not allow any job to go ahead without an installation & service contract in place first. Achieve agreed sales targets, whilst maintaining acceptable and pre-agreed levels of gross profit margin for each job. Promote Securitas with particular focus on the Intruder, Fire, CCTV, Access, Integrated Systems, products and maintenance and service contracts. Develop a contact and client base, focusing on repeat and referral business along with upgrade works and new business. Contact and develop relationships with specifier's and consultants, such as builders, surveyors, insurers, developers, architects, electricians and M&E consultants. Utilise sales and promotional products, to include sample boards, PP presentations, obtaining support from in house expertise and suppliers' expertise and facilities where possible to maximise your impact to a customer and the company. In conjunction with other internal departments, co-ordinate installations and projects to ensure a smooth, profitable and successful installation. Obtain the support of the design team to verify specifications and costs to return maximum GP. Maintain a high level of technical knowledge and expertise with systems and components of systems to ensure you are up to date with products and techniques (old, current and new) at all times. Be responsible for your learning of the latest legislation and regulations in respect of the products and services you are selling. Produce diagrams and drawings to assist with the delivery of the sale along with additional information the company deem necessary for the work to be completed without delays. Comply with the requirements of the HASAW etc. Act 1974 and where required the CDM 2015 regulations. What you'll need Professional sales experience and good commercial awareness Excellent communication skills, written, verbal and in a timely manner Proven track record of account growth Proven track record of account management, order generation, customer development and retention Knowledge of how to draw up estimates and business proposals and technical sales surveys to both existing and new clients at their premises Proven track record of dealing with senior decision makers Experience of working in the Fire and Security Industry Knowledge of standards relating to the respective systems
May 04, 2024
Full time
The Role We are looking for people who have a love for the sales process and a proven ability to consistently find and close opportunities. A proficient and creative, high-level sales negotiator with outstanding ability to achieve and exceed sales targets in a corporate sales environment. You will be focused on creating demand for our security solutions and become a subject matter expert. What you'll be doing Work with the Sales Admin Team by providing clear and full information in a timely fashion, following all set processes and procedures to ensure the customer's expectations are exceeded, the business is protected, and customer invoices are paid. Aid the Sales Admin Team in their key task of compiling a client file for the Installation Team to help enable the Team to carry out any upcoming projects. Developing sales leads within the assigned sector through self-initiated strategies, cross selling and referrals Planning a sales approach designed to determine the customers' needs and requirements for the product / services offered, and the investment the prospective customer is willing to make Maximise all sales and survey enquiries with equal effort and enthusiasm to win potential business at maximum GP. Generate your own sales enquiries through a structured, efficient and organised method and planning. Undertake sales, CPD and technical presentations to customers and potential customers as required either at their premises or Securitas offices. Regularly visiting whole customer base to keep abreast of their security requirements with a view to increasing customer portfolio size Keeping in touch with all customers to minimise attrition and ensure any issues they are experiencing are dealt with swiftly Observe all health and safety requirements, ensuring that you, and others around you are operating in a safe manner. Ensure company policies and standards are adhered to. Provide weekly / ad-hoc activity reports to the Sales Manager. Sales / Operational: Maximise the profitability of the department, by ensuring a, 'Right First Time' approach, in all aspects of your work and providing performance feedback to the engineering, technical and admin team. Not allow any job to go ahead without an installation & service contract in place first. Achieve agreed sales targets, whilst maintaining acceptable and pre-agreed levels of gross profit margin for each job. Promote Securitas with particular focus on the Intruder, Fire, CCTV, Access, Integrated Systems, products and maintenance and service contracts. Develop a contact and client base, focusing on repeat and referral business along with upgrade works and new business. Contact and develop relationships with specifier's and consultants, such as builders, surveyors, insurers, developers, architects, electricians and M&E consultants. Utilise sales and promotional products, to include sample boards, PP presentations, obtaining support from in house expertise and suppliers' expertise and facilities where possible to maximise your impact to a customer and the company. In conjunction with other internal departments, co-ordinate installations and projects to ensure a smooth, profitable and successful installation. Obtain the support of the design team to verify specifications and costs to return maximum GP. Maintain a high level of technical knowledge and expertise with systems and components of systems to ensure you are up to date with products and techniques (old, current and new) at all times. Be responsible for your learning of the latest legislation and regulations in respect of the products and services you are selling. Produce diagrams and drawings to assist with the delivery of the sale along with additional information the company deem necessary for the work to be completed without delays. Comply with the requirements of the HASAW etc. Act 1974 and where required the CDM 2015 regulations. What you'll need Professional sales experience and good commercial awareness Excellent communication skills, written, verbal and in a timely manner Proven track record of account growth Proven track record of account management, order generation, customer development and retention Knowledge of how to draw up estimates and business proposals and technical sales surveys to both existing and new clients at their premises Proven track record of dealing with senior decision makers Experience of working in the Fire and Security Industry Knowledge of standards relating to the respective systems
About us DS Smith provides innovative packaging and Point of Sale solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity, and increase profitability through supply chain optimization. About the role We have a fabulous opportunity for a dynamic and experienced senior marketing professional to join the Retail Marketing Division as their Retail & Innovation Strategy Manager . This role will be focused on engaging new clients and developing and maintaining existing customer relationships, by creating a programme of marketing communications, innovations, insights and supporting materials that create maximum engagement showcasing our products and services whilst staying true to our value proposition. This is a pivotal role in the team as you will be shaping how the company is perceived and how it engages with our external stakeholders. Partnering with our Retail Marketing Client Services / Sales team, this role is instrumental in delivering communications, content and innovations all aimed squarely at the requirements of both existing and potential customers, whilst simultaneously helping to guide and frame our strategic direction and offer with the Creative and Marketing Director and the DS Smith Retail Marketing Senior Management team. This is a key leadership role - you would be instrumental in delivering competitive pitches and managing the tender process, creating targeted marketing content, delivering presentations to leading workshops with our Impact centres. So, if you are a marketing professional who enjoys the client-side interaction, have worked in a senior marketing leadership role and are eager for a new challenge - then we might be looking for you! About you Background in Marketing, with a preference of client facing experience Experience in Point of Sale and or the Packaging industry desirable but will be interested in experience from FMCG, and digital Excellent communication skills and ability to present confidently to senior management Ability to collaborate and develop strong relationships with internal and external partners Demonstrable track record of delivering on complex customer projects Ability to grasp, analyse and initiate actions based on strong financial insights and commercial understanding Drive, determination and resilience with energy, enthusiasm and a can-do attitude and behaviours Understanding of creative and design processes and methods Benefits Competitive salary Car allowance Discretionary bonus 25 days holiday plus bank holidays Pension scheme, life assurance and income protection Sharesave scheme Employee Assistance Programme Employee Discounts Cycle to work scheme Location: This is a full time, home-based role with frequent travel to our customers and offices.
May 04, 2024
Full time
About us DS Smith provides innovative packaging and Point of Sale solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity, and increase profitability through supply chain optimization. About the role We have a fabulous opportunity for a dynamic and experienced senior marketing professional to join the Retail Marketing Division as their Retail & Innovation Strategy Manager . This role will be focused on engaging new clients and developing and maintaining existing customer relationships, by creating a programme of marketing communications, innovations, insights and supporting materials that create maximum engagement showcasing our products and services whilst staying true to our value proposition. This is a pivotal role in the team as you will be shaping how the company is perceived and how it engages with our external stakeholders. Partnering with our Retail Marketing Client Services / Sales team, this role is instrumental in delivering communications, content and innovations all aimed squarely at the requirements of both existing and potential customers, whilst simultaneously helping to guide and frame our strategic direction and offer with the Creative and Marketing Director and the DS Smith Retail Marketing Senior Management team. This is a key leadership role - you would be instrumental in delivering competitive pitches and managing the tender process, creating targeted marketing content, delivering presentations to leading workshops with our Impact centres. So, if you are a marketing professional who enjoys the client-side interaction, have worked in a senior marketing leadership role and are eager for a new challenge - then we might be looking for you! About you Background in Marketing, with a preference of client facing experience Experience in Point of Sale and or the Packaging industry desirable but will be interested in experience from FMCG, and digital Excellent communication skills and ability to present confidently to senior management Ability to collaborate and develop strong relationships with internal and external partners Demonstrable track record of delivering on complex customer projects Ability to grasp, analyse and initiate actions based on strong financial insights and commercial understanding Drive, determination and resilience with energy, enthusiasm and a can-do attitude and behaviours Understanding of creative and design processes and methods Benefits Competitive salary Car allowance Discretionary bonus 25 days holiday plus bank holidays Pension scheme, life assurance and income protection Sharesave scheme Employee Assistance Programme Employee Discounts Cycle to work scheme Location: This is a full time, home-based role with frequent travel to our customers and offices.