The holiday lets business is booming and we have the pleasure of working with a new client who has a large portfolio of these properties across Sussex. As the summer arrives, the team of 5 needs some further support. We are therefore recruiting for a Holiday Lets Coordinator for a 6-month contract / temporary booking. This role could potentially develop into a permanent role in the future. You will be working a 37.5-hour week, but you may be required to work over the weekends on occasions. You will always have 2 days rest per week. Your main duties will include: Respond to incoming reservations requests and inquiries or emails in a timely manner. Coordinate bookings to ensure all paperwork and deposits are managed legally and timely. Communicate information to confirmed/potential guests about the property, the surrounding area and local attractions/events via email or telephone. Develop and maintain positive guest communication prior to arrival, verifying the guest has the appropriate information to make for a smooth arrival and stay. Answer and process guest/tenant calls, taking messages/providing answers to requests, questions, or concerns. Keep the database updated. Build comprehensive listings by compiling information from various sources on multiple booking platforms, including (url removed), LiveRez, VRBO, Airbnb, etc. Once listings are built, keep them up to date and accurate. Manage maintenance requests and coordinate with contractors to have maintenance issues resolved in a timely manner. Manage the visitor check in and out system. To answer the telephone in a prompt, polite manner and field calls appropriately We would like you to have a background within the property sector, but full training will be given. This is an administrative role and will be 100% office based. Salary: 30,000 per annum For more information about this role please apply today or call Chloe McCausland at Clearline Recruitment.
May 21, 2024
Contractor
The holiday lets business is booming and we have the pleasure of working with a new client who has a large portfolio of these properties across Sussex. As the summer arrives, the team of 5 needs some further support. We are therefore recruiting for a Holiday Lets Coordinator for a 6-month contract / temporary booking. This role could potentially develop into a permanent role in the future. You will be working a 37.5-hour week, but you may be required to work over the weekends on occasions. You will always have 2 days rest per week. Your main duties will include: Respond to incoming reservations requests and inquiries or emails in a timely manner. Coordinate bookings to ensure all paperwork and deposits are managed legally and timely. Communicate information to confirmed/potential guests about the property, the surrounding area and local attractions/events via email or telephone. Develop and maintain positive guest communication prior to arrival, verifying the guest has the appropriate information to make for a smooth arrival and stay. Answer and process guest/tenant calls, taking messages/providing answers to requests, questions, or concerns. Keep the database updated. Build comprehensive listings by compiling information from various sources on multiple booking platforms, including (url removed), LiveRez, VRBO, Airbnb, etc. Once listings are built, keep them up to date and accurate. Manage maintenance requests and coordinate with contractors to have maintenance issues resolved in a timely manner. Manage the visitor check in and out system. To answer the telephone in a prompt, polite manner and field calls appropriately We would like you to have a background within the property sector, but full training will be given. This is an administrative role and will be 100% office based. Salary: 30,000 per annum For more information about this role please apply today or call Chloe McCausland at Clearline Recruitment.
Reservations Co-ordinator Group Travel Services DOE £27k + benefits Hayes Monday to Friday, 9am 5:30pm We are the exclusive staffing partner to a renowned group travel specialists who have gone from strength to strength in their road tourism business. Due to expansion of their fleet & services, we are now looking for Reservations Co-ordinators to help strengthen their customer service and transport teams. The Duties of the Reservations Co-ordinator will include; Promote contact and manage relationships between the company, its clients, and suppliers. Communicate updates and progress of bookings with the operations department to ensure smooth delivery. Provide administrative support to other team and department members where necessary and as instructed by a senior member of staff. Maintain and update department sales database. Hours of work, Monday to Friday, 9am 5:30pm This is a phenomenal company that have won a number of new contracts and have many more growth strategies planned for the coming years The Successful Reservations Co-ordinator will enjoy: DOE £26k + benefits The Required experience & characteristics of the Reservations Co-ordinator will be: Proven experience in a customer service, scheduling or coordinator position Ideally, experience from the Courier, travel Logistics industry Ability to build and maintain professional relationships Professional fluency in English both written & verbally Please apply today to avoid disappointment.
May 21, 2024
Full time
Reservations Co-ordinator Group Travel Services DOE £27k + benefits Hayes Monday to Friday, 9am 5:30pm We are the exclusive staffing partner to a renowned group travel specialists who have gone from strength to strength in their road tourism business. Due to expansion of their fleet & services, we are now looking for Reservations Co-ordinators to help strengthen their customer service and transport teams. The Duties of the Reservations Co-ordinator will include; Promote contact and manage relationships between the company, its clients, and suppliers. Communicate updates and progress of bookings with the operations department to ensure smooth delivery. Provide administrative support to other team and department members where necessary and as instructed by a senior member of staff. Maintain and update department sales database. Hours of work, Monday to Friday, 9am 5:30pm This is a phenomenal company that have won a number of new contracts and have many more growth strategies planned for the coming years The Successful Reservations Co-ordinator will enjoy: DOE £26k + benefits The Required experience & characteristics of the Reservations Co-ordinator will be: Proven experience in a customer service, scheduling or coordinator position Ideally, experience from the Courier, travel Logistics industry Ability to build and maintain professional relationships Professional fluency in English both written & verbally Please apply today to avoid disappointment.
Role overview ID: Entity: Vistry Region: Vistry West London Department: Sales & Marketing Contract Type: Permanent - Full Time Job Location: Ealing, London Date Posted: 03.05.2024 We have a fantastic opportunity for a Sales Coordinator to join our team within Vistry West London, at our office in Ealing. As our Sales Coordinator you will be responsible for assisting the Sales Director and Sales Managers with Sales administration related tasks across live and upcoming schemes. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Experience in a similar position Proven ability to meet deadlines Experience of working in a PA or administrative role, working to tight deadlines Knowledge of Microsoft Word, Excel, and Outlook Excellent organisational skills Able to communicate effectively at all levels within the business Able to produce accurate work, to tight deadlines Good knowledge and usage of CRM systems Good knowledge of Microsoft office Strong commercial and business awareness Ability to plan, organize and prioritise workload Strong attention to detail High level of emotional intelligence and resilience Desirable Experience as a Sales Administrator Experience using Keys More about the Sales Coordinator role Document organisation and filing items in the shared drive for the sales teams. Weekly & Monthly reporting - organisation and regular updating of reports (weekly traffic report & master schedule, RECC report). Assist with the collation of board pack information. For Audit purposes check that reservations, exchanges and completions have been added on connections. Update reservation paperwork tracker - check if all has been uploaded against the plot on connections necessary for audits. Uploading weekly sales reports into Teams. Website & Agents website/portal review (adding/removing plots/, prices). Assisting with activating plot of the week. Assisting with sending EDMs out to connections. Assisting with sales team diary organisation; recording holidays & absences. Assisting with queries from agents if any issues with connections etc. Booking meeting rooms and assisting with visitors. Checking ATEs (authority to exchange) and sending back to solicitors. Checking contracts & leases and arranging for signing, then posting to solicitors. Check invoices for accuracy; updating trackers and forwarding to accounts payable. Contacting suppliers to obtain missing information or answer queries on documentation. Making sure the correct commission is paid to suppliers / agents. On occasion set up new suppliers on the system. On occasion obtain CQMS certifications for sub- contractors if needed. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
May 19, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry West London Department: Sales & Marketing Contract Type: Permanent - Full Time Job Location: Ealing, London Date Posted: 03.05.2024 We have a fantastic opportunity for a Sales Coordinator to join our team within Vistry West London, at our office in Ealing. As our Sales Coordinator you will be responsible for assisting the Sales Director and Sales Managers with Sales administration related tasks across live and upcoming schemes. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Experience in a similar position Proven ability to meet deadlines Experience of working in a PA or administrative role, working to tight deadlines Knowledge of Microsoft Word, Excel, and Outlook Excellent organisational skills Able to communicate effectively at all levels within the business Able to produce accurate work, to tight deadlines Good knowledge and usage of CRM systems Good knowledge of Microsoft office Strong commercial and business awareness Ability to plan, organize and prioritise workload Strong attention to detail High level of emotional intelligence and resilience Desirable Experience as a Sales Administrator Experience using Keys More about the Sales Coordinator role Document organisation and filing items in the shared drive for the sales teams. Weekly & Monthly reporting - organisation and regular updating of reports (weekly traffic report & master schedule, RECC report). Assist with the collation of board pack information. For Audit purposes check that reservations, exchanges and completions have been added on connections. Update reservation paperwork tracker - check if all has been uploaded against the plot on connections necessary for audits. Uploading weekly sales reports into Teams. Website & Agents website/portal review (adding/removing plots/, prices). Assisting with activating plot of the week. Assisting with sending EDMs out to connections. Assisting with sales team diary organisation; recording holidays & absences. Assisting with queries from agents if any issues with connections etc. Booking meeting rooms and assisting with visitors. Checking ATEs (authority to exchange) and sending back to solicitors. Checking contracts & leases and arranging for signing, then posting to solicitors. Check invoices for accuracy; updating trackers and forwarding to accounts payable. Contacting suppliers to obtain missing information or answer queries on documentation. Making sure the correct commission is paid to suppliers / agents. On occasion set up new suppliers on the system. On occasion obtain CQMS certifications for sub- contractors if needed. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Job title: Tour Coordinator Location: E1 8AA, London Pay rate: 27,000 - 30,000 per annum About Kuoni Tumlare: At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destination experts - enabling us to make a real difference to the world. About the Business / Function: Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveller's needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry free. About the Role: As the "Tour Coordinator", you'll be responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also to coordinate the entire tour and ensure timely confirmations within budget and high level of operational quality, the tours will be associated within Benelux, UK and Ireland. Key Responsibilities: Tour planning including revenue control and efficient supplier selection for a different type of tours. Booking services of series and ad-hoc tours itineraries according to sales requirements, destination specifics, budget, and supplier conditions. Establish and keep a good relationship with all suppliers. Ensure service bookings are planned as per the logical itinerary routing. Handle last-minute changes when groups are on the road as well as emergency cases/calls wherever required. To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients. Investigate and resolve service complaints. Proactive communication with suppliers for critical services. Prompt communication within the team about updates like special deals, closures, or supplier feedback. Support customer service team in event of major on-road issues. Building rapport with the tourism board to gather information on new sightseeing activities or restaurant information. Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales, and Operations, in English. Coordination with Finance team for prepayments and query resolutions Job Requirements To Succeed in the Role, You Should Have: Travel industry market & culture understanding desirable Good written and verbal English skills are essential. Destination knowledge of Benelux and/or UK / Ireland is essential Computer literature - experience in working with Microsoft packages is desirable. Good business reporting / statistical producing skills are preferred. Planning and proactive work approach. Good negotiation skills. Experience in handling service reservations and Tour management. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Job title: Tour Coordinator Location: E1 8AA, London Pay rate: 27,000 - 30,000 per annum About Kuoni Tumlare: At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destination experts - enabling us to make a real difference to the world. About the Business / Function: Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveller's needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry free. About the Role: As the "Tour Coordinator", you'll be responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also to coordinate the entire tour and ensure timely confirmations within budget and high level of operational quality, the tours will be associated within Benelux, UK and Ireland. Key Responsibilities: Tour planning including revenue control and efficient supplier selection for a different type of tours. Booking services of series and ad-hoc tours itineraries according to sales requirements, destination specifics, budget, and supplier conditions. Establish and keep a good relationship with all suppliers. Ensure service bookings are planned as per the logical itinerary routing. Handle last-minute changes when groups are on the road as well as emergency cases/calls wherever required. To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients. Investigate and resolve service complaints. Proactive communication with suppliers for critical services. Prompt communication within the team about updates like special deals, closures, or supplier feedback. Support customer service team in event of major on-road issues. Building rapport with the tourism board to gather information on new sightseeing activities or restaurant information. Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales, and Operations, in English. Coordination with Finance team for prepayments and query resolutions Job Requirements To Succeed in the Role, You Should Have: Travel industry market & culture understanding desirable Good written and verbal English skills are essential. Destination knowledge of Benelux and/or UK / Ireland is essential Computer literature - experience in working with Microsoft packages is desirable. Good business reporting / statistical producing skills are preferred. Planning and proactive work approach. Good negotiation skills. Experience in handling service reservations and Tour management. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
Sales and Reservations Coordinator Cantello Tayler Recruitment are recruiting for a Sales and Reservations Coordinator to join their client based in Datchet. This is a full-time office-based role. Sales and Reservations Coordinator key duties and responsibilities: Manage sales leads received via the Company's website, email or telephone Assist in maintaining staff, the in-house reservation system with product loading, pricing, itineraries and inventory Assist the Customer Services team with pre-travel queries from clients by email and phone Assist the Customer Services team with handling feedback post travel Assist other colleagues / departments with administrative tasks as required Sales and Reservations Coordinator required skills and experience: Other tasks as agreed with the Sales & Reservations Manager Experience in a similar Travel Sales position would be ideal but not essential Computer skills to include Word, Excel, Outlook & Power-Point Excellent telephone manner and interpersonal skills. Excellent written English skills essential. Excellent time management with a keen eye for detail, flexibility, and the ability to prioritise tasks. Team spirit, a good sense of humour and a can-do approach are essential. A knowledge of France and the French language would be an advantage If this Sales and Reservations Coordinator role is of interest to you, please click apply now or contact Marie Spratley in our Egham office.
May 16, 2024
Full time
Sales and Reservations Coordinator Cantello Tayler Recruitment are recruiting for a Sales and Reservations Coordinator to join their client based in Datchet. This is a full-time office-based role. Sales and Reservations Coordinator key duties and responsibilities: Manage sales leads received via the Company's website, email or telephone Assist in maintaining staff, the in-house reservation system with product loading, pricing, itineraries and inventory Assist the Customer Services team with pre-travel queries from clients by email and phone Assist the Customer Services team with handling feedback post travel Assist other colleagues / departments with administrative tasks as required Sales and Reservations Coordinator required skills and experience: Other tasks as agreed with the Sales & Reservations Manager Experience in a similar Travel Sales position would be ideal but not essential Computer skills to include Word, Excel, Outlook & Power-Point Excellent telephone manner and interpersonal skills. Excellent written English skills essential. Excellent time management with a keen eye for detail, flexibility, and the ability to prioritise tasks. Team spirit, a good sense of humour and a can-do approach are essential. A knowledge of France and the French language would be an advantage If this Sales and Reservations Coordinator role is of interest to you, please click apply now or contact Marie Spratley in our Egham office.
Sales Progressor- 6 Month Contract £25,000-£30,000 Hatfield JOB TITLE: Sales Progressor LOCATION: Hatfield HOURS Monday-Friday 9-5:30 The day to day duties in your new job would be: Support the Sales Progression Manager in achieving sales and completion targets set by the business Monitor and track bookings for removals in relation to completion dates Progressing reservations for both purchase and rental through to a successful completion/tenancy commencement by liaising with both our solicitors and our customers solicitors Manage and flag any risks for monthly completions Taking ownership of sales documents Working with the Sales Coordinator to manage the withdrawal process We'd love to speak with candidates with: An understanding of the property market and the conveyancing process Strong verbal and written communication skills Great Customer service skills Next steps..... Looking for someone to start asap so please apply now or if you require any further information please call Alisha on . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 18, 2022
Full time
Sales Progressor- 6 Month Contract £25,000-£30,000 Hatfield JOB TITLE: Sales Progressor LOCATION: Hatfield HOURS Monday-Friday 9-5:30 The day to day duties in your new job would be: Support the Sales Progression Manager in achieving sales and completion targets set by the business Monitor and track bookings for removals in relation to completion dates Progressing reservations for both purchase and rental through to a successful completion/tenancy commencement by liaising with both our solicitors and our customers solicitors Manage and flag any risks for monthly completions Taking ownership of sales documents Working with the Sales Coordinator to manage the withdrawal process We'd love to speak with candidates with: An understanding of the property market and the conveyancing process Strong verbal and written communication skills Great Customer service skills Next steps..... Looking for someone to start asap so please apply now or if you require any further information please call Alisha on . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Reservations Coordinator - Spanish Speaking - Home Based or Office This world class travel business are looking for customer service focused, Spanish speaking Reservations Agents to join their lovely team in Southampton or you could be home based anywhere in the UK. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on… Reservations Coordinator - Spanish Speaking - What will I be doing? You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises. You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking. You will be working to targets and rewarded well when these are reached and exceeded Reservations Coordinator - Spanish Speaking - What experience do I need? It is essential that you are bilingual in English and Spanish You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential. You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone. It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do. Reservations Coordinator - Spanish Speaking - Additional Info The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £24k - £30k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises. This can also be based remotely from home anywhere in the UK.
Feb 25, 2022
Full time
Reservations Coordinator - Spanish Speaking - Home Based or Office This world class travel business are looking for customer service focused, Spanish speaking Reservations Agents to join their lovely team in Southampton or you could be home based anywhere in the UK. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on… Reservations Coordinator - Spanish Speaking - What will I be doing? You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises. You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking. You will be working to targets and rewarded well when these are reached and exceeded Reservations Coordinator - Spanish Speaking - What experience do I need? It is essential that you are bilingual in English and Spanish You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential. You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone. It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do. Reservations Coordinator - Spanish Speaking - Additional Info The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £24k - £30k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises. This can also be based remotely from home anywhere in the UK.
The Ascott Limited is the largest international serviced residence owner and operator in the world based in Singapore. Part of the European portfolio, the United Kingdom, operate 5 Citadines Apart'hotel, 1 Quest Apartment Hotel properties and a four-star deluxe Hotel. Our Sales Administration team are responsible for supporting our UK based sales team to increase bookings and revenue across all our properties. If you are a highly efficient multi-tasking individual with strong professional acumen and attitude then this Sales Coordinator, Long Stay role is for you, part of the Sales Administration team base at our London Corporate Office (Barbican). Being a Sales Coordinator, Long Stay entails: Prompt and accurate turnaround of long stay booking enquiries (both written and verbal) within a set time-frameBeing professionally curtious and striving for customer excellence in every aspect of your role throughout the day. Demonstrating comprehensive knowledge of our products/properties (hotels, facilities, and the local area) while constantly seeking the opportunity to upsellEnsuring full and complete records in the corresponding systems (Sales Force, RMS, Opera)Following up on booking requests, no shows and cancellations in accordance with the Company's terms of businessBeing pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Supports the Sales team through targeted avenues to attract potential new clientsAny other administrative support to the Sales team working towards the business' revenue objectives To be successful as a Sales Coordinator, Long Stay ideally you must have: Fluent English, verbal and written skills (Bilingual is an advantage)Experience with Opera/RMS (our Property Management Systems) is desirablePrevious experience in the customer service sectorProficient level of IT systems experienceA good understanding of versatility and the ability to apply this competence on the job role (Potential cross-training in other Sales Administrative functions) In return, we will provide you with: A competitive Salary and genuine career opportunities within our businessValuable training sessions on our Systems, along numerous other training, learning and development opportunities(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodgingA PERKBOX subscription with benefits, discounts and savings available from your first day About Us The Ascott Limited is one of the largest international lodging owner-operators based in Singapore. Our portfolio of brands operate as Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa. With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals. Employment Entity: Ascott Hospitality Management (UK) Limited. Required skills: Fluent in English, Customer Service, Reservations
Dec 07, 2021
Full time
The Ascott Limited is the largest international serviced residence owner and operator in the world based in Singapore. Part of the European portfolio, the United Kingdom, operate 5 Citadines Apart'hotel, 1 Quest Apartment Hotel properties and a four-star deluxe Hotel. Our Sales Administration team are responsible for supporting our UK based sales team to increase bookings and revenue across all our properties. If you are a highly efficient multi-tasking individual with strong professional acumen and attitude then this Sales Coordinator, Long Stay role is for you, part of the Sales Administration team base at our London Corporate Office (Barbican). Being a Sales Coordinator, Long Stay entails: Prompt and accurate turnaround of long stay booking enquiries (both written and verbal) within a set time-frameBeing professionally curtious and striving for customer excellence in every aspect of your role throughout the day. Demonstrating comprehensive knowledge of our products/properties (hotels, facilities, and the local area) while constantly seeking the opportunity to upsellEnsuring full and complete records in the corresponding systems (Sales Force, RMS, Opera)Following up on booking requests, no shows and cancellations in accordance with the Company's terms of businessBeing pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Supports the Sales team through targeted avenues to attract potential new clientsAny other administrative support to the Sales team working towards the business' revenue objectives To be successful as a Sales Coordinator, Long Stay ideally you must have: Fluent English, verbal and written skills (Bilingual is an advantage)Experience with Opera/RMS (our Property Management Systems) is desirablePrevious experience in the customer service sectorProficient level of IT systems experienceA good understanding of versatility and the ability to apply this competence on the job role (Potential cross-training in other Sales Administrative functions) In return, we will provide you with: A competitive Salary and genuine career opportunities within our businessValuable training sessions on our Systems, along numerous other training, learning and development opportunities(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodgingA PERKBOX subscription with benefits, discounts and savings available from your first day About Us The Ascott Limited is one of the largest international lodging owner-operators based in Singapore. Our portfolio of brands operate as Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa. With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals. Employment Entity: Ascott Hospitality Management (UK) Limited. Required skills: Fluent in English, Customer Service, Reservations
We are recruiting a Sales and Reservations Coordinator! As a Sales and Reservations Coordinator, you are a crucial part of our guest's journey, from initial enquiry to guest departure. Every little detail counts and you will take pride in communicating important guest requirements over to relevant team members and ensure we are consistently creating memorable experiences...... click apply for full job details
Sep 09, 2021
Full time
We are recruiting a Sales and Reservations Coordinator! As a Sales and Reservations Coordinator, you are a crucial part of our guest's journey, from initial enquiry to guest departure. Every little detail counts and you will take pride in communicating important guest requirements over to relevant team members and ensure we are consistently creating memorable experiences...... click apply for full job details