Job Status: Temporary, until December 2024 Location: Surrey/Hybrid Vacancy Reference: VR/05109 Role Description: Bridge Recruitment are currently networking for a Bid Administrator to join the Team of one of our clients, a newly-merged Soft facilities company delivering high quality solutions for cleaning, grounds maintenance and support services. As Bid Administrator, you will be responsible for supporting the bid management process by assisting with administrative tasks, maintaining bid documentation and ensuring the smooth flow of bid activities. The ideal Bid Administrator will have proven experience in a similar role or environment and will have excellent communication and organisation skills to support them in this role. This is a temporary role, until December 2024. Responsibilities: Organise and maintain bid documentation, including bid files, templates, contracts, and other relevant documents Maintain and manage a centralised repository for bid-related materials, ensuring easy accessibility for the bid team Track and update bid documents, ensuring version control and document accuracy Assist in the preparation and formatting of bid documents, ensuring consistency in branding, formatting and layout Track and maintain records of all bids, including documents, correspondence and evaluations Coordinate with internal stakeholders to gather necessary information, ensuring comprehensive and accurate bid responses Collaborate with subject matter experts to gather and incorporate new content into the bid library Assist with bid coordination activities, including scheduling meetings, preparing meeting agendas and taking meeting minutes Coordinate internal communication and collaboration among bid team members and stakeholders Ensure the distribution of bid-related information, updates, and documentation to relevant parties Support bid team members in gathering information, researching, and preparing bid responses as needed Liaise with various internal teams, including sales, operations, finance, legal and technical departments, to gather input and ensure alignment in bid responses Assist in the review of bid documents to ensure compliance with client requirements, guidelines and specifications Conduct quality checks on bid submissions, verifying accuracy, completeness and adherence to bid instructions Collaborate with internal teams to address feedback, incorporate revisions and finalise bid documents Assist in maintaining a library of pre-approved content, templates and standardised bid responses Identify areas for process improvement within the bid administration function and propose solutions to enhance efficiency and effectiveness Stay updated on industry best practices and emerging trends in bid administration and document management Provide suggestions and recommendations for improving bid-related tools, templates and processes Proactively develop and maintain the highest standards of customer care in all areas of responsibility Maintain effective communication at all times by developing and maintaining professional working relationships with all colleagues, clients and customers Ensure that health and safety standards are maintained at all times. Advise the Health and Safety Representatives of potential risk areas Conduct a continual review of personal performance, seeking to improve effectiveness both individually and as a team member Assist in the identification of personal training and development needs in relation to your duties and ensure these are fulfilled in line with Departmental Business Objectives Understand and work towards individual, team and business objectives Requirements: Flexibility to support the business as needs arise A-levels or equivalent qualification in business administration or a related field is preferred Proven experience in administrative support roles, preferably in a bid management or procurement environment Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines Excellent attention to detail and accuracy in working with bid documentation and data Proficient in using MS Office Suite (Word, Excel, PowerPoint) and document management software Strong communication skills, both written and verbal, to effectively interact with internal teams and external stakeholders Ability to work collaboratively in a team environment and establish positive relationships with colleagues Familiarity with bid management processes and an understanding of the bidding lifecycle is advantageous
Apr 28, 2024
Full time
Job Status: Temporary, until December 2024 Location: Surrey/Hybrid Vacancy Reference: VR/05109 Role Description: Bridge Recruitment are currently networking for a Bid Administrator to join the Team of one of our clients, a newly-merged Soft facilities company delivering high quality solutions for cleaning, grounds maintenance and support services. As Bid Administrator, you will be responsible for supporting the bid management process by assisting with administrative tasks, maintaining bid documentation and ensuring the smooth flow of bid activities. The ideal Bid Administrator will have proven experience in a similar role or environment and will have excellent communication and organisation skills to support them in this role. This is a temporary role, until December 2024. Responsibilities: Organise and maintain bid documentation, including bid files, templates, contracts, and other relevant documents Maintain and manage a centralised repository for bid-related materials, ensuring easy accessibility for the bid team Track and update bid documents, ensuring version control and document accuracy Assist in the preparation and formatting of bid documents, ensuring consistency in branding, formatting and layout Track and maintain records of all bids, including documents, correspondence and evaluations Coordinate with internal stakeholders to gather necessary information, ensuring comprehensive and accurate bid responses Collaborate with subject matter experts to gather and incorporate new content into the bid library Assist with bid coordination activities, including scheduling meetings, preparing meeting agendas and taking meeting minutes Coordinate internal communication and collaboration among bid team members and stakeholders Ensure the distribution of bid-related information, updates, and documentation to relevant parties Support bid team members in gathering information, researching, and preparing bid responses as needed Liaise with various internal teams, including sales, operations, finance, legal and technical departments, to gather input and ensure alignment in bid responses Assist in the review of bid documents to ensure compliance with client requirements, guidelines and specifications Conduct quality checks on bid submissions, verifying accuracy, completeness and adherence to bid instructions Collaborate with internal teams to address feedback, incorporate revisions and finalise bid documents Assist in maintaining a library of pre-approved content, templates and standardised bid responses Identify areas for process improvement within the bid administration function and propose solutions to enhance efficiency and effectiveness Stay updated on industry best practices and emerging trends in bid administration and document management Provide suggestions and recommendations for improving bid-related tools, templates and processes Proactively develop and maintain the highest standards of customer care in all areas of responsibility Maintain effective communication at all times by developing and maintaining professional working relationships with all colleagues, clients and customers Ensure that health and safety standards are maintained at all times. Advise the Health and Safety Representatives of potential risk areas Conduct a continual review of personal performance, seeking to improve effectiveness both individually and as a team member Assist in the identification of personal training and development needs in relation to your duties and ensure these are fulfilled in line with Departmental Business Objectives Understand and work towards individual, team and business objectives Requirements: Flexibility to support the business as needs arise A-levels or equivalent qualification in business administration or a related field is preferred Proven experience in administrative support roles, preferably in a bid management or procurement environment Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines Excellent attention to detail and accuracy in working with bid documentation and data Proficient in using MS Office Suite (Word, Excel, PowerPoint) and document management software Strong communication skills, both written and verbal, to effectively interact with internal teams and external stakeholders Ability to work collaboratively in a team environment and establish positive relationships with colleagues Familiarity with bid management processes and an understanding of the bidding lifecycle is advantageous
About The Role Mobile Vehicle Technician (Known internally as Service, Maintenance and Repair Technician) At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer a competitive base salary of £29,700, complimented by an average OTE ranging from £38,500 to £42,500. In addition to this, you'll also enjoy all of these extra benefits: A competitive base salary of £29,700 rising to £31,860 after successful passing of probation with an exceptional career progression plan to increase your base salary up to £34,560 Colleague Share Scheme - a unique opportunity to become a co-owner of our business and share in the future success of RAC Holiday allowance of 23 days & bank holidays rising to 25 with service Company Van provided Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering Family leave support including paid time off, flexibility and resources to help balance work and family commitments Confidential personal support service, available 24 hours per day every day of the year for both you and any family members aged 16+ in your household Car salary sacrifice scheme - after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options FREE RAC Ultimate Complete Breakdown Service from Day One Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and much, much more As an RAC Mobile Mechanic, you will cover a defined geographical location, primarily working as a mobile mechanic along with supporting with safety recall campaigns with a clear progression route in place to work across all 3 core areas of our SMR division including our Vehicle Inspection Service. As a Mobile Mechanic you will need: A level 2 light vehicle maintenance qualification (or equivalent) Demonstrative technical, electrical, and diagnostic experience Practical working experience within the motor trade working with different types of light vehicles A customer focused approach A full UK driving licence You will benefit from a comprehensive induction , and you'll also have access to the latest vehicle technology, along with ongoing support from our team to further develop your career as an RAC Mobile Mechanic . RAC is the UK's leading breakdown service provider - a people-powered business of 4,000 'orange heroes' delivering best in class motoring services for both private and business drivers. Our unprecedented growth means we now have a fantastic opportunity for skilled, field -based vehicle technicians to join our rapidly expanding service, maintenance and repair (SMR) team. We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences. Terms and Conditions Apply JBRP1_UKTJ
Apr 28, 2024
Full time
About The Role Mobile Vehicle Technician (Known internally as Service, Maintenance and Repair Technician) At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer a competitive base salary of £29,700, complimented by an average OTE ranging from £38,500 to £42,500. In addition to this, you'll also enjoy all of these extra benefits: A competitive base salary of £29,700 rising to £31,860 after successful passing of probation with an exceptional career progression plan to increase your base salary up to £34,560 Colleague Share Scheme - a unique opportunity to become a co-owner of our business and share in the future success of RAC Holiday allowance of 23 days & bank holidays rising to 25 with service Company Van provided Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering Family leave support including paid time off, flexibility and resources to help balance work and family commitments Confidential personal support service, available 24 hours per day every day of the year for both you and any family members aged 16+ in your household Car salary sacrifice scheme - after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options FREE RAC Ultimate Complete Breakdown Service from Day One Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and much, much more As an RAC Mobile Mechanic, you will cover a defined geographical location, primarily working as a mobile mechanic along with supporting with safety recall campaigns with a clear progression route in place to work across all 3 core areas of our SMR division including our Vehicle Inspection Service. As a Mobile Mechanic you will need: A level 2 light vehicle maintenance qualification (or equivalent) Demonstrative technical, electrical, and diagnostic experience Practical working experience within the motor trade working with different types of light vehicles A customer focused approach A full UK driving licence You will benefit from a comprehensive induction , and you'll also have access to the latest vehicle technology, along with ongoing support from our team to further develop your career as an RAC Mobile Mechanic . RAC is the UK's leading breakdown service provider - a people-powered business of 4,000 'orange heroes' delivering best in class motoring services for both private and business drivers. Our unprecedented growth means we now have a fantastic opportunity for skilled, field -based vehicle technicians to join our rapidly expanding service, maintenance and repair (SMR) team. We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences. Terms and Conditions Apply JBRP1_UKTJ
We are currently recruiting for an Internal Sales person for our client in Aberdeen, This is a full time office based position for an established company. It would be highly advantageous to have previous experience in dealing with hoses and fittings. Main Purpose of Role This is a full-time on-site position in Aberdeen for an Inside Sales Representative. The candidate will be responsible for performing various tasks including, account management, customer service, purchasing, expediting and ensuring customer satisfaction. Qualifications/Experience:- Experience in Inside Sales, Account Management, and Customer Service Excellent communication and problem-solving skills Ability to work well in a team and independently Strong organizational and time management skills Experience in the hydraulic or related industry is preferred Hours of work 830am to 5pm and 8am to 330pm on a Friday with 1 hour lunch. Salary negotiable depending on experience. Please apply now for this great opportunity. This advert has been placed on behalf of Traill/MckImmie Recruitment Ltd who operate as an employment agency,
Apr 28, 2024
Full time
We are currently recruiting for an Internal Sales person for our client in Aberdeen, This is a full time office based position for an established company. It would be highly advantageous to have previous experience in dealing with hoses and fittings. Main Purpose of Role This is a full-time on-site position in Aberdeen for an Inside Sales Representative. The candidate will be responsible for performing various tasks including, account management, customer service, purchasing, expediting and ensuring customer satisfaction. Qualifications/Experience:- Experience in Inside Sales, Account Management, and Customer Service Excellent communication and problem-solving skills Ability to work well in a team and independently Strong organizational and time management skills Experience in the hydraulic or related industry is preferred Hours of work 830am to 5pm and 8am to 330pm on a Friday with 1 hour lunch. Salary negotiable depending on experience. Please apply now for this great opportunity. This advert has been placed on behalf of Traill/MckImmie Recruitment Ltd who operate as an employment agency,
THE RECRUITMENT SOLUTION (LONDON) LTD
Epsom, Surrey
Service Advisors,Interested in earning a market leading salary as a Service Advisor, with amazing benefits? If so, The Recruitment Solution have the perfect role for you! This Service Advisor opportunity is based within our clients successful, dealership based in the Epsom area. Benefits include:Industry leading package bonus scheme with uncapped earnings and an upsell bonus33 days holiday, in addition to an annual leave purchase & sale schemePension Scheme & Life AssuranceVehicle purchase schemeDiscount on Service, Bodyshop and Parts1 day each year to volunteer for a charity of your choiceChildcare voucher schemeCycle to work purchase schemeDiscounted Gym membershipAccess to Perks at Work discount website The ideal Service Advisor candidate will have main dealer experience, excellent customer service and administration skills coupled with Kerridge experience. If you have experience with RTC and One Link this would also be a distinct advantage. Our client is happy to discuss options of flexible working.They encourage applications from people with diverse backgrounds and experiences. They want all work colleagues to bring their whole self to work and that starts with you.This is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role To find out more or to apply for this Service Advisor vacancy you can email or call Daniel directly today on We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STMAutomotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician.Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Apr 28, 2024
Full time
Service Advisors,Interested in earning a market leading salary as a Service Advisor, with amazing benefits? If so, The Recruitment Solution have the perfect role for you! This Service Advisor opportunity is based within our clients successful, dealership based in the Epsom area. Benefits include:Industry leading package bonus scheme with uncapped earnings and an upsell bonus33 days holiday, in addition to an annual leave purchase & sale schemePension Scheme & Life AssuranceVehicle purchase schemeDiscount on Service, Bodyshop and Parts1 day each year to volunteer for a charity of your choiceChildcare voucher schemeCycle to work purchase schemeDiscounted Gym membershipAccess to Perks at Work discount website The ideal Service Advisor candidate will have main dealer experience, excellent customer service and administration skills coupled with Kerridge experience. If you have experience with RTC and One Link this would also be a distinct advantage. Our client is happy to discuss options of flexible working.They encourage applications from people with diverse backgrounds and experiences. They want all work colleagues to bring their whole self to work and that starts with you.This is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role To find out more or to apply for this Service Advisor vacancy you can email or call Daniel directly today on We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STMAutomotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician.Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Opus People Solutions Ltd
Peterborough, Cambridgeshire
Child information and Advice Officer Hourly rate: 14.43 Length of assignment: 3 months Hours per week: 37 Monday-Friday Office location: Sand Martin House Bittern Way Peterborough PE2 8TY Opus People Solutions are recruiting on behalf of Peterborough City Council for a Child Information & Advice Officer to work in their Multi Agency Safeguarding Hub, or 'MASH' department. This is the first point of contact for all new contacts about children, young people and their families. They help vulnerable children who may benefit from early help services as well as children in need of social work support, protection and care. This is an office based role. Key responsibilities: -To deal effectively with telephone and email enquiries from members of the public, customers, services users, internal departments and professionals and from other agencies (e.g. schools, health, police). -To provide advice, guidance and prompt, high quality responses to all enquiries. -To work with professionals to provide feedback on progress and outcomes to partner agencies, professional organisations and the public as appropriate, verbally or in writing. -To accurately gather, record and maintain highly sensitive and confidential data on the designated databases, collating key information relating to Children's Social Care. -To operate in accordance with the GDPR, ensuring data is stored accurately to enable the production of statistical and management reports as required. -To ensure appropriate contacts are swiftly and accurately progressed to relevant Social Workers and named partner representatives within set timescales. -To seek advice and guidance from Social Workers and partner representatives in response to contacts and queries as required. -To ensure that contacts which are not accepted by Children's Social Care are sent to appropriate support services, as directed by relevant Social Workers.
Apr 28, 2024
Seasonal
Child information and Advice Officer Hourly rate: 14.43 Length of assignment: 3 months Hours per week: 37 Monday-Friday Office location: Sand Martin House Bittern Way Peterborough PE2 8TY Opus People Solutions are recruiting on behalf of Peterborough City Council for a Child Information & Advice Officer to work in their Multi Agency Safeguarding Hub, or 'MASH' department. This is the first point of contact for all new contacts about children, young people and their families. They help vulnerable children who may benefit from early help services as well as children in need of social work support, protection and care. This is an office based role. Key responsibilities: -To deal effectively with telephone and email enquiries from members of the public, customers, services users, internal departments and professionals and from other agencies (e.g. schools, health, police). -To provide advice, guidance and prompt, high quality responses to all enquiries. -To work with professionals to provide feedback on progress and outcomes to partner agencies, professional organisations and the public as appropriate, verbally or in writing. -To accurately gather, record and maintain highly sensitive and confidential data on the designated databases, collating key information relating to Children's Social Care. -To operate in accordance with the GDPR, ensuring data is stored accurately to enable the production of statistical and management reports as required. -To ensure appropriate contacts are swiftly and accurately progressed to relevant Social Workers and named partner representatives within set timescales. -To seek advice and guidance from Social Workers and partner representatives in response to contacts and queries as required. -To ensure that contacts which are not accepted by Children's Social Care are sent to appropriate support services, as directed by relevant Social Workers.
Bringing that feel-good energy. We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We're also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Nexties spread positive energy We like spreading the feel-good energy in everything we do, embracing the power of positivity and inclusivity. Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you're trusted to make the decisions? Are you excited to play your part in making a difference everyday to drive a more sustainable planet? Are you resilient when dealing with challenges? If this sounds like you then we want to know! Nexties are all over it Our customers are our priority - we strive to always be at the top of our game, making sure we're there to answer their every question. We empower our Nexties to grow, drive your own development, be creative and proactive. We are customer obsessed. No two days are the same at E.ON Next. Each day presents a unique opportunity to help our customers figure out their needs and we trust you to deliver brilliant customer experiences by actively providing efficient and knowledgeable solutions, and using our state-of-the-art tech to do it. Don't worry if you don't know a lot about energy - we provide full training and learning pathways to equip you with the skills and knowledge needed to deliver these brilliant customer experiences. We also expect you to be curious to keep learning in order to be at your best. Nexties work hard, play hard and repeat Nexties give their best, keeping an eye on how you're performing and smashing our goals. We don't just want to succeed, we also help each other to succeed. We celebrate our successes, giving each other big team shout- outs. Our weekly socials are great fun. Our flexible hybrid working approach means we split our working week between home and your dedicated hub, typically 2-3 days a week in the hub. We call them hubs instead of offices - at E.ON Next we're a family and our hubs create that much needed physical space to work together, learn from each other and collaborate on some of those great ideas. Want to hear more? As an Energy Specialist you'll be part of our customer operations and have the most important job - wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey. You'll be empowered to look after all our customers over the phone and via email, dealing with everything from billing to meter exchanges - making our customers happy in every interaction. We know that working end to end means you will deal with a variety of queries and sometimes these can be challenging so you'll need to be able to empathise with customers and go above and beyond to make sure their problems are resolved with fantastic solutions. You'll be thinking on your feet and using your initiative to make your own decisions. We work fast-paced to meet our customer demand but don't worry - we face challenges together, we support one another through every problem. Here at E.ON Next we care about each other and our business, so sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good. Are we tempting you? What we need from you . A passion for delivering an exceptional customer experience Resilient and excited to solve complex problems Good English skills both written and verbal A committed team player Ability to think on your feet in a fast-paced environment Confidence in making important decisions Drive to identify and implement change Commitment to provide an outstanding customer journey What you'll receive from us 26 days holiday plus bank holidays AND a guarantee of your birthday off Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more A generous pension scheme Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience. Weekly socials where we get together as a family to wind down Trust - you're responsible for your customer experiences and your own development Ownership and accountability you and your team will decide how you manage your time, because we know you'll care about each other, our customers, business and planet The essentials Salary of £24,196-£26,010 per annum dependent on experience Working environment: Flexible hybrid working - expected in the office 2-3 days a week For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider Minimum of 30 hours a week. We will not be accepting less than 30 hours for this role. We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
Apr 27, 2024
Full time
Bringing that feel-good energy. We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We're also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Nexties spread positive energy We like spreading the feel-good energy in everything we do, embracing the power of positivity and inclusivity. Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you're trusted to make the decisions? Are you excited to play your part in making a difference everyday to drive a more sustainable planet? Are you resilient when dealing with challenges? If this sounds like you then we want to know! Nexties are all over it Our customers are our priority - we strive to always be at the top of our game, making sure we're there to answer their every question. We empower our Nexties to grow, drive your own development, be creative and proactive. We are customer obsessed. No two days are the same at E.ON Next. Each day presents a unique opportunity to help our customers figure out their needs and we trust you to deliver brilliant customer experiences by actively providing efficient and knowledgeable solutions, and using our state-of-the-art tech to do it. Don't worry if you don't know a lot about energy - we provide full training and learning pathways to equip you with the skills and knowledge needed to deliver these brilliant customer experiences. We also expect you to be curious to keep learning in order to be at your best. Nexties work hard, play hard and repeat Nexties give their best, keeping an eye on how you're performing and smashing our goals. We don't just want to succeed, we also help each other to succeed. We celebrate our successes, giving each other big team shout- outs. Our weekly socials are great fun. Our flexible hybrid working approach means we split our working week between home and your dedicated hub, typically 2-3 days a week in the hub. We call them hubs instead of offices - at E.ON Next we're a family and our hubs create that much needed physical space to work together, learn from each other and collaborate on some of those great ideas. Want to hear more? As an Energy Specialist you'll be part of our customer operations and have the most important job - wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey. You'll be empowered to look after all our customers over the phone and via email, dealing with everything from billing to meter exchanges - making our customers happy in every interaction. We know that working end to end means you will deal with a variety of queries and sometimes these can be challenging so you'll need to be able to empathise with customers and go above and beyond to make sure their problems are resolved with fantastic solutions. You'll be thinking on your feet and using your initiative to make your own decisions. We work fast-paced to meet our customer demand but don't worry - we face challenges together, we support one another through every problem. Here at E.ON Next we care about each other and our business, so sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good. Are we tempting you? What we need from you . A passion for delivering an exceptional customer experience Resilient and excited to solve complex problems Good English skills both written and verbal A committed team player Ability to think on your feet in a fast-paced environment Confidence in making important decisions Drive to identify and implement change Commitment to provide an outstanding customer journey What you'll receive from us 26 days holiday plus bank holidays AND a guarantee of your birthday off Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more A generous pension scheme Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience. Weekly socials where we get together as a family to wind down Trust - you're responsible for your customer experiences and your own development Ownership and accountability you and your team will decide how you manage your time, because we know you'll care about each other, our customers, business and planet The essentials Salary of £24,196-£26,010 per annum dependent on experience Working environment: Flexible hybrid working - expected in the office 2-3 days a week For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider Minimum of 30 hours a week. We will not be accepting less than 30 hours for this role. We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
Job Title: TFGB Coffee Cart Supervisor Location: Putney Salary: £25,642.50 per annum Job Type: Full Time, Permanent About Us: Regenerate is a youth charity based in Roehampton, SW London that aims to create opportunities for young people to thrive. Regenerate's mission is to inspire and support young people by building strong, lasting relationships and creating life changing opportunities; helping them grow in confidence, make the best of their lives and impact the world for good. As part of this mission, in 2014 Regenerate set up The Feel-Good Bakery , a social enterprise which provides a paid job, training, and mentoring to young people aged 16-25 who are facing barriers to employment. The Role: Regenerate/ The Feel-Good Bakery (TFGB) have entered an exciting period of growth in size and impact as a charity, and are looking for supervisors to oversee shifts on their mobile coffee carts, and soon to be completed coffee shop. This is an exciting opportunity for an ambitious person passionate about using their skills in catering/business and working with young people and young adults. The role will be responsible for maintaining the mobile coffee shop sales, and supervising and coaching the young people through their employment. Day to Day Responsibilities: Run the daily operations of the coffee shop Maintain and develop systems and procedures to ensure the TFGB coffee shop runs efficiently and to the highest standards Supervise procedures including food hygiene (HACCP) and chemical safety (COSH) Ensure the outlet's cleanliness and hygiene standards are met, recorded and kept in accordance with food safety standards Handling customer enquiries and complaints Supervise food/drink preparation and sales on shift Carry out stock checks and keep accurate records Oversee product quality and carry out quality control checks to make sure standards are maintained Supervise a small team of young adults (TFGB team members) in the coffee cart Ensure good team morale and effective production Liaise with TFGB Progression Manager to feedback team updates and development Support team member's work on key learning objectives Ensure that the safeguarding policy is followed and all concerns reported to the managing director Calmly deal with any challenging team members, customers or situations that may arise Benefits: A budget equalling 5% of your salary towards Learning, Development and Wellbeing Generous annual leave policy - 25 days plus bank holidays and 3 extra leave days between Christmas and new year Recharge Hours - A few extra hours off per quarter are given for you to re-charge your battery Health Cash Plan Package which includes 24-hour health advice and counselling, contribution to health costs, grocery/high street/gym discounts Wellbeing Wallet - £100 a year towards treats of your choice such as books, pampering kit or days out Regular team days and socials Working for a recognised and respected name in the local borough and charitable youth work sector, which acts as a springboard to future roles and connections Person Specification: Experience : Customer service, or experience in the hospitality industry Abilities & Skills: Excellent interpersonal and communication skills Problem solving Strong attention to detail Organisational skills Flexible/Adaptable Ability to keep calm under pressure Supportive of the aims of Regenerate/TFGB Knowledge of the young people we work with/areas we work within (Desirable) Regenerate aims to be representative of the community we are working with. We recognise that having the strongest workforce possible means hiring and developing the best people across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We're not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Please note all offers of employment will be conditional upon the satisfactory outcome of references, right to work, and DBS checks. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Coffee Cart Manager, Coffee Shop Manager, Beverage Cart Supervisor, Coffee Service Coordinator, Espresso Cart Leader, Beverage Cart Operations Manager, Coffee Shop Supervisor, Mobile Coffee Service Manager, Team Leader, Brew Cart Supervisor, Coffee Cart Operations Supervisor may also be considered for this role.
Apr 27, 2024
Full time
Job Title: TFGB Coffee Cart Supervisor Location: Putney Salary: £25,642.50 per annum Job Type: Full Time, Permanent About Us: Regenerate is a youth charity based in Roehampton, SW London that aims to create opportunities for young people to thrive. Regenerate's mission is to inspire and support young people by building strong, lasting relationships and creating life changing opportunities; helping them grow in confidence, make the best of their lives and impact the world for good. As part of this mission, in 2014 Regenerate set up The Feel-Good Bakery , a social enterprise which provides a paid job, training, and mentoring to young people aged 16-25 who are facing barriers to employment. The Role: Regenerate/ The Feel-Good Bakery (TFGB) have entered an exciting period of growth in size and impact as a charity, and are looking for supervisors to oversee shifts on their mobile coffee carts, and soon to be completed coffee shop. This is an exciting opportunity for an ambitious person passionate about using their skills in catering/business and working with young people and young adults. The role will be responsible for maintaining the mobile coffee shop sales, and supervising and coaching the young people through their employment. Day to Day Responsibilities: Run the daily operations of the coffee shop Maintain and develop systems and procedures to ensure the TFGB coffee shop runs efficiently and to the highest standards Supervise procedures including food hygiene (HACCP) and chemical safety (COSH) Ensure the outlet's cleanliness and hygiene standards are met, recorded and kept in accordance with food safety standards Handling customer enquiries and complaints Supervise food/drink preparation and sales on shift Carry out stock checks and keep accurate records Oversee product quality and carry out quality control checks to make sure standards are maintained Supervise a small team of young adults (TFGB team members) in the coffee cart Ensure good team morale and effective production Liaise with TFGB Progression Manager to feedback team updates and development Support team member's work on key learning objectives Ensure that the safeguarding policy is followed and all concerns reported to the managing director Calmly deal with any challenging team members, customers or situations that may arise Benefits: A budget equalling 5% of your salary towards Learning, Development and Wellbeing Generous annual leave policy - 25 days plus bank holidays and 3 extra leave days between Christmas and new year Recharge Hours - A few extra hours off per quarter are given for you to re-charge your battery Health Cash Plan Package which includes 24-hour health advice and counselling, contribution to health costs, grocery/high street/gym discounts Wellbeing Wallet - £100 a year towards treats of your choice such as books, pampering kit or days out Regular team days and socials Working for a recognised and respected name in the local borough and charitable youth work sector, which acts as a springboard to future roles and connections Person Specification: Experience : Customer service, or experience in the hospitality industry Abilities & Skills: Excellent interpersonal and communication skills Problem solving Strong attention to detail Organisational skills Flexible/Adaptable Ability to keep calm under pressure Supportive of the aims of Regenerate/TFGB Knowledge of the young people we work with/areas we work within (Desirable) Regenerate aims to be representative of the community we are working with. We recognise that having the strongest workforce possible means hiring and developing the best people across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We're not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Please note all offers of employment will be conditional upon the satisfactory outcome of references, right to work, and DBS checks. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Coffee Cart Manager, Coffee Shop Manager, Beverage Cart Supervisor, Coffee Service Coordinator, Espresso Cart Leader, Beverage Cart Operations Manager, Coffee Shop Supervisor, Mobile Coffee Service Manager, Team Leader, Brew Cart Supervisor, Coffee Cart Operations Supervisor may also be considered for this role.
Bringing that feel-good energy. We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We're also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Credit Specialist RES Bringing that feel-good energy. We're E.ON Next, the newest face amongst the E.ON group of companies. Our purpose is to power everything and everyone with sustainable energy. That's why we're moving our energy in the right direction, one little big step at a time, because we want to make climate action feel good. We care about our planet and our commitment to sustainability flows through everything we do. We help our customers manage their energy usage and bills, reduce their carbon emissions by offering energy efficiency advice, EV tariffs and loads more. Nexties are encouraged to travel green using a range of our market leading benefit options. Our offices are single -use plastics free, printer free and powered by our very own carbon free electricity. In short we live our purpose. Join us in our mission to bring feel-good energy We care immensely about our customers, and we're all about making this whole energy thing way easier for them. Like, really easy. Taking full ownership and accountability of delivering exceptional service to our customers is really important to us, that's why; Nexties spread positive energy We like spreading the feel-good energy in everything we do, embracing the power of positivity and inclusivity. Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you're trusted to make the decisions? Are you excited to play your part in making a difference everyday to drive a more sustainable planet? Are you resilient when dealing with challenges? If this sounds like you then we want to know! Nexties are all over it Our customers are our priority - we strive to always be at the top of our game, making sure we're there to answer their every question. We empower our Nexties to grow, drive your own development, be creative and proactive. We are customer obsessed. No two days are the same at E.ON Next. Each day presents a unique opportunity to help our customers figure out their needs and we trust you to deliver brilliant customer experiences by actively providing efficient and knowledgeable solutions, and using our state-of-the-art tech to do it. Don't worry if you don't know a lot about energy - we provide full training and learning pathways to equip you with the skills and knowledge needed to deliver these brilliant customer experiences. We also expect you to be curious to keep learning in order to be at your best. Nexties work hard, play hard and repeat Nexties give their best, keeping an eye on how you're performing and smashing our goals. We don't just want to succeed, we also help each other to succeed. We celebrate our successes, giving each other and big team shoutouts. Our weekly socials are great fun. Our flexible hybrid working approach means we split our working week between home and your dedicated hub, typically 2-3 days a week in the hub. We call them hubs instead of offices - at E.ON Next we're a family and our hubs create that much needed physical space to work together, learn from each other and collaborate on some of those great ideas. Want to hear more? As a Credit Specialist in our Credit Operations family, you'll have the most rewarding job - working with our residential customers who have complex problems and wowing them with your service. You will be talking to our customers by phone and email about their debt so you'll need to be resilient, empathetic and be able to consider different perspectives when making your decisions. You'll be empowered to provide affordable solutions for our customers to help reduce their debt and collect payment. Becoming an expert in collections, you'll deal with everything from billing to metering in your goal to achieve a positive outcome for the customer and the payment of their bill A Nextie in our Credit Operation, you'll be thinking on your feet using your initiative to make decisions. You'll own a portfolio of our customer's debt, and will use the skills and knowledge you've learned to make commercial decisions for the benefit of our customers and our business. Here at E.ON Next we care about each other and our business, so sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good. Are we tempting you? What we need from you . A passion for delivering an exceptional customer experience Excited to solve complex problems, collect payment, and reduce debt Resilient with an ability to navigate challenging conversations Empathetic, able to put yourself in our customer's shoes Able to understand different perspectives when making decisions Good English skills both written and verbal A committed team player Ability to think on your feet in a fast-paced environment Drive to identify and implement change What you'll receive from us 26 days holiday plus bank holidays AND a guarantee of your birthday off We invest in our Nexties by providing a comprehensive training programme which runs for 8 weeks from the point you join us. Your development doesn't stop here, and by developing further knowledge and specialisms you're able to grow both your career and your salary. Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more A generous pension scheme Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience. Weekly socials where we get together as a family to wind down Trust - you're responsible for your customer experiences and your own development Ownership and accountability you and your team will decide how you manage your time, because we know you'll care about each other, our customers, business and planet The essentials Salary of £24,195.60 per annum Location Bolton - Aspinall House Working environment: Flexible hybrid working - expected in the office 2-3 days a week For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider Minimum of 30 hours a week. We will not be accepting less than 30 hours for this role. We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
Apr 27, 2024
Full time
Bringing that feel-good energy. We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We're also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Credit Specialist RES Bringing that feel-good energy. We're E.ON Next, the newest face amongst the E.ON group of companies. Our purpose is to power everything and everyone with sustainable energy. That's why we're moving our energy in the right direction, one little big step at a time, because we want to make climate action feel good. We care about our planet and our commitment to sustainability flows through everything we do. We help our customers manage their energy usage and bills, reduce their carbon emissions by offering energy efficiency advice, EV tariffs and loads more. Nexties are encouraged to travel green using a range of our market leading benefit options. Our offices are single -use plastics free, printer free and powered by our very own carbon free electricity. In short we live our purpose. Join us in our mission to bring feel-good energy We care immensely about our customers, and we're all about making this whole energy thing way easier for them. Like, really easy. Taking full ownership and accountability of delivering exceptional service to our customers is really important to us, that's why; Nexties spread positive energy We like spreading the feel-good energy in everything we do, embracing the power of positivity and inclusivity. Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you're trusted to make the decisions? Are you excited to play your part in making a difference everyday to drive a more sustainable planet? Are you resilient when dealing with challenges? If this sounds like you then we want to know! Nexties are all over it Our customers are our priority - we strive to always be at the top of our game, making sure we're there to answer their every question. We empower our Nexties to grow, drive your own development, be creative and proactive. We are customer obsessed. No two days are the same at E.ON Next. Each day presents a unique opportunity to help our customers figure out their needs and we trust you to deliver brilliant customer experiences by actively providing efficient and knowledgeable solutions, and using our state-of-the-art tech to do it. Don't worry if you don't know a lot about energy - we provide full training and learning pathways to equip you with the skills and knowledge needed to deliver these brilliant customer experiences. We also expect you to be curious to keep learning in order to be at your best. Nexties work hard, play hard and repeat Nexties give their best, keeping an eye on how you're performing and smashing our goals. We don't just want to succeed, we also help each other to succeed. We celebrate our successes, giving each other and big team shoutouts. Our weekly socials are great fun. Our flexible hybrid working approach means we split our working week between home and your dedicated hub, typically 2-3 days a week in the hub. We call them hubs instead of offices - at E.ON Next we're a family and our hubs create that much needed physical space to work together, learn from each other and collaborate on some of those great ideas. Want to hear more? As a Credit Specialist in our Credit Operations family, you'll have the most rewarding job - working with our residential customers who have complex problems and wowing them with your service. You will be talking to our customers by phone and email about their debt so you'll need to be resilient, empathetic and be able to consider different perspectives when making your decisions. You'll be empowered to provide affordable solutions for our customers to help reduce their debt and collect payment. Becoming an expert in collections, you'll deal with everything from billing to metering in your goal to achieve a positive outcome for the customer and the payment of their bill A Nextie in our Credit Operation, you'll be thinking on your feet using your initiative to make decisions. You'll own a portfolio of our customer's debt, and will use the skills and knowledge you've learned to make commercial decisions for the benefit of our customers and our business. Here at E.ON Next we care about each other and our business, so sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good. Are we tempting you? What we need from you . A passion for delivering an exceptional customer experience Excited to solve complex problems, collect payment, and reduce debt Resilient with an ability to navigate challenging conversations Empathetic, able to put yourself in our customer's shoes Able to understand different perspectives when making decisions Good English skills both written and verbal A committed team player Ability to think on your feet in a fast-paced environment Drive to identify and implement change What you'll receive from us 26 days holiday plus bank holidays AND a guarantee of your birthday off We invest in our Nexties by providing a comprehensive training programme which runs for 8 weeks from the point you join us. Your development doesn't stop here, and by developing further knowledge and specialisms you're able to grow both your career and your salary. Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more A generous pension scheme Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience. Weekly socials where we get together as a family to wind down Trust - you're responsible for your customer experiences and your own development Ownership and accountability you and your team will decide how you manage your time, because we know you'll care about each other, our customers, business and planet The essentials Salary of £24,195.60 per annum Location Bolton - Aspinall House Working environment: Flexible hybrid working - expected in the office 2-3 days a week For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider Minimum of 30 hours a week. We will not be accepting less than 30 hours for this role. We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
Join Our Dynamic Team as a Contact Centre Team Manager! Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Manager to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you. About Us: Anglian is a leading player in the home improvement sector, known for our commitment to excellence in customer service. As we continue to expand, we are on the lookout for a Contact Centre Team Manager to join our dedicated team. Key Responsibilities: As the Contact Centre Team Manager, you will be responsible for overseeing a team of skilled customer service representatives, ensuring exceptional service delivery and customer satisfaction. Your key duties will include: Managing and motivating a team of call centre agents. Setting performance targets and KPIs for the team. Conducting regular coaching and training sessions to enhance team skills. Implementing effective communication strategies to foster a positive team culture. Analysing performance data to identify areas for improvement and implementing corrective measures. Collaborating with other departments to streamline processes and enhance overall customer experience. Qualifications: Proven experience in a contact centre environment, with at least 2 years in a managerial role. Strong leadership and motivational skills. Excellent communication and interpersonal abilities. Analytical mindset with the ability to drive continuous improvement. Familiarity with call centre technologies and tools. What We Offer: Competitive salary and performance related bonus up to an extra £10k per annum or £833 each month 31 days holiday, increasing to 33 days after 2 year's service Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes Frequent internal Call Centre incentives and rewards Paid time off annually to volunteer A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies A generously discounted staff purchase scheme Break out games room Opportunity for professional development and advancement Ready to take the next step in your career? Don't miss this opportunity to lead a team and contribute to the success of a growing organisation! Apply now and be a key player in shaping our future. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Apr 27, 2024
Full time
Join Our Dynamic Team as a Contact Centre Team Manager! Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Manager to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you. About Us: Anglian is a leading player in the home improvement sector, known for our commitment to excellence in customer service. As we continue to expand, we are on the lookout for a Contact Centre Team Manager to join our dedicated team. Key Responsibilities: As the Contact Centre Team Manager, you will be responsible for overseeing a team of skilled customer service representatives, ensuring exceptional service delivery and customer satisfaction. Your key duties will include: Managing and motivating a team of call centre agents. Setting performance targets and KPIs for the team. Conducting regular coaching and training sessions to enhance team skills. Implementing effective communication strategies to foster a positive team culture. Analysing performance data to identify areas for improvement and implementing corrective measures. Collaborating with other departments to streamline processes and enhance overall customer experience. Qualifications: Proven experience in a contact centre environment, with at least 2 years in a managerial role. Strong leadership and motivational skills. Excellent communication and interpersonal abilities. Analytical mindset with the ability to drive continuous improvement. Familiarity with call centre technologies and tools. What We Offer: Competitive salary and performance related bonus up to an extra £10k per annum or £833 each month 31 days holiday, increasing to 33 days after 2 year's service Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes Frequent internal Call Centre incentives and rewards Paid time off annually to volunteer A wide variety of retail, cinema, theatre, food shopping, eating in and out discounts and freebies A generously discounted staff purchase scheme Break out games room Opportunity for professional development and advancement Ready to take the next step in your career? Don't miss this opportunity to lead a team and contribute to the success of a growing organisation! Apply now and be a key player in shaping our future. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Helpdesk Team Leader Reading salary up to £40,000 A Technology company for the future who are rapily expanding and driving forward the most up to date Technology in Digital Signage Audio Visual and IT. The help desk Team leader serves as a lead role to help drive quality efficiency success and resolution to the customersneeds as they oversee a team of representatives engineers and experts As a key functional leader this role is expected to contribute to the overall service direction and stratedgy for the group and is empowered to make sound business decisions relevant to their level of responsibility. The position serves as an escalation point for customer issues and oversees the service suopport team. Main Duties Establish performance measures to ensure Service Levels are met and exceeded. Manage ticket queues and maintain 'healthy average ticket age' Serve as an escalation point for customer issues, applying resolution steps and delivering successful case closure & client satisfaction. Develop the capabilities of the Helpdesk through key skills growth and talent acquisition. Establish productive, professional relationships with key personnel in strategic customer accounts. Responsible for maintaining and building the level of expertise required to provide industry-leading service as well as maintaining the appropriate levels of training to support our partner accreditations. Other duties assigned as needed. Person Specification Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks. Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach. Demonstrated leadership skills in a team-oriented, collaborative environment. Exceptional strategic thinking and structured problem-solving skills Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization. Communicate and interact with internal employees, clients and colleagues in a professional and timely manner. Self-starter capable of working independently to ensure deadlines are met. Excellent communication and interpersonal skills (both verbal and written) Ability to balance multiple tasks with changing priorities. Excellent structured problem-solving skills Demonstrated time management skills with attention to detail First year goals: ü Become familiar with people, processes, and internal system applications. ü Ensure that the established performance measures are met and exceeded. ü Implement a comprehensive training and development program to enhance the skills of the help desk team. ü Foster a culture of continuous learning and improvement within the team. ü Identify and address any skill gaps through training initiatives. ü Work towards enhancing overall customer satisfaction by addressing customer issues promptly and effectively. ü Establish and strengthen professional relationships with key personnel in strategic customer accounts. ü Collaborate with clients to understand their evolving needs and align service strategies accordingly. ü Demonstrate effective leadership by fostering a positive and collaborative team environment. ü Encourage innovation and initiative within the team to improve processes and efficiency. ü Contribute to the development and execution of the overall service direction and strategy for the group. ü Provide valuable insights and recommendations for improving the help desk's efficiency and effectiveness. Benefits Holiday entitlement - 25 days per year plus 8 bank holidays. Company's Wellbeing Programme - Remote GP, Mental Health Support, Life and Money support Benefits Hub - discount marketplace, Cycle2Work Standard pension scheme Flexibility with agile working Fast-paced growing business Opportunities to take on more responsibility and develop in-house with regular training Amazing culture and values
Apr 27, 2024
Full time
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Helpdesk Team Leader Reading salary up to £40,000 A Technology company for the future who are rapily expanding and driving forward the most up to date Technology in Digital Signage Audio Visual and IT. The help desk Team leader serves as a lead role to help drive quality efficiency success and resolution to the customersneeds as they oversee a team of representatives engineers and experts As a key functional leader this role is expected to contribute to the overall service direction and stratedgy for the group and is empowered to make sound business decisions relevant to their level of responsibility. The position serves as an escalation point for customer issues and oversees the service suopport team. Main Duties Establish performance measures to ensure Service Levels are met and exceeded. Manage ticket queues and maintain 'healthy average ticket age' Serve as an escalation point for customer issues, applying resolution steps and delivering successful case closure & client satisfaction. Develop the capabilities of the Helpdesk through key skills growth and talent acquisition. Establish productive, professional relationships with key personnel in strategic customer accounts. Responsible for maintaining and building the level of expertise required to provide industry-leading service as well as maintaining the appropriate levels of training to support our partner accreditations. Other duties assigned as needed. Person Specification Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks. Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach. Demonstrated leadership skills in a team-oriented, collaborative environment. Exceptional strategic thinking and structured problem-solving skills Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization. Communicate and interact with internal employees, clients and colleagues in a professional and timely manner. Self-starter capable of working independently to ensure deadlines are met. Excellent communication and interpersonal skills (both verbal and written) Ability to balance multiple tasks with changing priorities. Excellent structured problem-solving skills Demonstrated time management skills with attention to detail First year goals: ü Become familiar with people, processes, and internal system applications. ü Ensure that the established performance measures are met and exceeded. ü Implement a comprehensive training and development program to enhance the skills of the help desk team. ü Foster a culture of continuous learning and improvement within the team. ü Identify and address any skill gaps through training initiatives. ü Work towards enhancing overall customer satisfaction by addressing customer issues promptly and effectively. ü Establish and strengthen professional relationships with key personnel in strategic customer accounts. ü Collaborate with clients to understand their evolving needs and align service strategies accordingly. ü Demonstrate effective leadership by fostering a positive and collaborative team environment. ü Encourage innovation and initiative within the team to improve processes and efficiency. ü Contribute to the development and execution of the overall service direction and strategy for the group. ü Provide valuable insights and recommendations for improving the help desk's efficiency and effectiveness. Benefits Holiday entitlement - 25 days per year plus 8 bank holidays. Company's Wellbeing Programme - Remote GP, Mental Health Support, Life and Money support Benefits Hub - discount marketplace, Cycle2Work Standard pension scheme Flexibility with agile working Fast-paced growing business Opportunities to take on more responsibility and develop in-house with regular training Amazing culture and values
Staffline are recruiting for an Area Sales Manager to work in and around Nottingham. This is a permanent role working for an established business in the engineering sector. Hours of work: Monday-Friday- 8am-5pm Your Time at Work The main duties of this role are functions that include managing the day-to-day Sales, business development and key account management across the territory developing sales opportunities, consistent growth and profitable revenue in-line with the agreed business objectives. This will include increasing the customer base and resultant spend, developing strong business relationships, progressing enquiries through the required estimating, ordering, procurement and workshop activities as required. Main Duties and Responsibilities: - To ensure that all potential customers are made aware of the full range of products and services provided by the business and to maximise the resulting order potential presented. - To develop, manage, maintain and grow revenue streams and strong business relationships with all customers ensuring continued long-term growth for the business. - To understand the market size and drivers, report changing market conditions and identify potential opportunities and risks to the management team. - To provide routine sales, new business reports, forecasts and revenue reports so as to demonstrate the potential opportunities, KPI's, forecast expectations and achievements in reaching and/or exceeding revenue and new business targets. - To be responsible for and undertake the administration in respect of all aspects associated with the sales and quotation of products and services, while ensuring complete satisfaction and high levels of customer services at all times. - To work with and increase area revenue through key account management and business development in order to maximise profitability for the company. - To comply with all company policies and procedures. - To ensure Health & Safety legislation and procedures are adhered to at all times. Our Perfect Worker Key attributes: To be highly self-motivated with a strong desire to succeed and exceed objectives. The ability to work remotely, self-motivated and be target driven to achieve the best performance. Be able to use own initiative to achieve objectives within prescribed business parameters. To be commercially aware with the ability to overcome objections, negotiate successfully; secure orders and contracts to achieve the desired revenues at the required profitability. To communicate professionally with the ability to develop and maintain strong long term business relationships at all levels. To have a well organised and proactive approach to business. To have a strong team ethos and a positive mental attitude and the ability to exceed company targets and expectations. Competent at using IT systems and software provided. Requirements: Full Driving Licence Field sales Experience Key account management experience and skills Business development experience and skills Time Management Key Information and Benefits Competitive Pay Rate Permanent opportunity with great chance to progress within the business A company vehicle or mileage allowance, mobile phone, laptop and all associated marketing and sales promotional goods. About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Apr 27, 2024
Full time
Staffline are recruiting for an Area Sales Manager to work in and around Nottingham. This is a permanent role working for an established business in the engineering sector. Hours of work: Monday-Friday- 8am-5pm Your Time at Work The main duties of this role are functions that include managing the day-to-day Sales, business development and key account management across the territory developing sales opportunities, consistent growth and profitable revenue in-line with the agreed business objectives. This will include increasing the customer base and resultant spend, developing strong business relationships, progressing enquiries through the required estimating, ordering, procurement and workshop activities as required. Main Duties and Responsibilities: - To ensure that all potential customers are made aware of the full range of products and services provided by the business and to maximise the resulting order potential presented. - To develop, manage, maintain and grow revenue streams and strong business relationships with all customers ensuring continued long-term growth for the business. - To understand the market size and drivers, report changing market conditions and identify potential opportunities and risks to the management team. - To provide routine sales, new business reports, forecasts and revenue reports so as to demonstrate the potential opportunities, KPI's, forecast expectations and achievements in reaching and/or exceeding revenue and new business targets. - To be responsible for and undertake the administration in respect of all aspects associated with the sales and quotation of products and services, while ensuring complete satisfaction and high levels of customer services at all times. - To work with and increase area revenue through key account management and business development in order to maximise profitability for the company. - To comply with all company policies and procedures. - To ensure Health & Safety legislation and procedures are adhered to at all times. Our Perfect Worker Key attributes: To be highly self-motivated with a strong desire to succeed and exceed objectives. The ability to work remotely, self-motivated and be target driven to achieve the best performance. Be able to use own initiative to achieve objectives within prescribed business parameters. To be commercially aware with the ability to overcome objections, negotiate successfully; secure orders and contracts to achieve the desired revenues at the required profitability. To communicate professionally with the ability to develop and maintain strong long term business relationships at all levels. To have a well organised and proactive approach to business. To have a strong team ethos and a positive mental attitude and the ability to exceed company targets and expectations. Competent at using IT systems and software provided. Requirements: Full Driving Licence Field sales Experience Key account management experience and skills Business development experience and skills Time Management Key Information and Benefits Competitive Pay Rate Permanent opportunity with great chance to progress within the business A company vehicle or mileage allowance, mobile phone, laptop and all associated marketing and sales promotional goods. About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2 click apply for full job details
Apr 27, 2024
Full time
Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2 click apply for full job details
Staffline are recruiting for a Business Development Lead to work in Exeter. This is a permanent role working for an established business in the engineering sector. Hours of work: Monday-Friday- 8am-5pm Your Time at Work The main duties of this role are to carry out and take responsibility for ALL Sales & Business Development internally, along with all other tasks as required by the Branch manager. The Main Duties and Responsibilities: - Taking enquiries from customers over the phone in a professional manner. - Investigating, researching and finding NEW business opportunities from dormant and new accounts. - Ensuring Customer service levels surpass customer expectations. - Creating and closing quotations/enquiries and recording them down in an accurate manner. - Issuing quotes to customers on the day it is collated and contacting the customer to inform them of any delays. - To produce all aspects of quotes as directed by the Branch Manager. - Following Sales Strategies created and implemented by the Sales Director. - To Call Customers and chase orders, quotes and PO's - To treat all sales related work as a priority. - Liaise with the Area Sales Managers daily regarding the processing of all sales documentation, lead generation and assist where necessary. - Update emir accordingly with quote notes and files, job cards with photos, notes and files. - General Sales administration. - Perform any other duties within your capabilities as directed by the Company. Our Perfect Worker The Skills and experience required: - Proven experience and track record in sales. - Excellent customer service skills. - Concise communication skills. - Excellent telephone manner. - Customer focussed. - Works well on own initiative or as part of a team. - Organised and ability to keep calm when under pressure. Key Information and Benefits Competitive Pay Rate Permanent opportunity with great chance to progress within the business About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Apr 27, 2024
Full time
Staffline are recruiting for a Business Development Lead to work in Exeter. This is a permanent role working for an established business in the engineering sector. Hours of work: Monday-Friday- 8am-5pm Your Time at Work The main duties of this role are to carry out and take responsibility for ALL Sales & Business Development internally, along with all other tasks as required by the Branch manager. The Main Duties and Responsibilities: - Taking enquiries from customers over the phone in a professional manner. - Investigating, researching and finding NEW business opportunities from dormant and new accounts. - Ensuring Customer service levels surpass customer expectations. - Creating and closing quotations/enquiries and recording them down in an accurate manner. - Issuing quotes to customers on the day it is collated and contacting the customer to inform them of any delays. - To produce all aspects of quotes as directed by the Branch Manager. - Following Sales Strategies created and implemented by the Sales Director. - To Call Customers and chase orders, quotes and PO's - To treat all sales related work as a priority. - Liaise with the Area Sales Managers daily regarding the processing of all sales documentation, lead generation and assist where necessary. - Update emir accordingly with quote notes and files, job cards with photos, notes and files. - General Sales administration. - Perform any other duties within your capabilities as directed by the Company. Our Perfect Worker The Skills and experience required: - Proven experience and track record in sales. - Excellent customer service skills. - Concise communication skills. - Excellent telephone manner. - Customer focussed. - Works well on own initiative or as part of a team. - Organised and ability to keep calm when under pressure. Key Information and Benefits Competitive Pay Rate Permanent opportunity with great chance to progress within the business About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
A great opportunity to join our amazing customer services team in the waste and recycling industry. Customer Service Representative £23,000 per year Barlborough (Office Based) Permanent / Full time - 37.5 Contracted hours per week Shifts between the hours of 7.45am - 5.30pm Monday to Friday and 8am - 1pm Saturdays (Average 1 Saturday in 8) Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service. We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you. And here's why you'll love it at Biffa. 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays. Generous pension Medical and dental scheme Cycle to work scheme. Retail, leisure and travel discounts Free parking on site Training and development available which opens the door to a number of great internal progression opportunities. We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.
Apr 27, 2024
Full time
A great opportunity to join our amazing customer services team in the waste and recycling industry. Customer Service Representative £23,000 per year Barlborough (Office Based) Permanent / Full time - 37.5 Contracted hours per week Shifts between the hours of 7.45am - 5.30pm Monday to Friday and 8am - 1pm Saturdays (Average 1 Saturday in 8) Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service. We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you. And here's why you'll love it at Biffa. 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays. Generous pension Medical and dental scheme Cycle to work scheme. Retail, leisure and travel discounts Free parking on site Training and development available which opens the door to a number of great internal progression opportunities. We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.
Bringing that feel-good energy. We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We're also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Nexties spread positive energy We like spreading the feel-good energy in everything we do, embracing the power of positivity and inclusivity. Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you're trusted to make the decisions? Are you excited to play your part in making a difference everyday to drive a more sustainable planet? Are you resilient when dealing with challenges? If this sounds like you then we want to know! Nexties are all over it Our customers are our priority - we strive to always be at the top of our game, making sure we're there to answer their every question. We empower our Nexties to grow, drive your own development, be creative and proactive. We are customer obsessed. No two days are the same at E.ON Next. Each day presents a unique opportunity to help our customers figure out their needs and we trust you to deliver brilliant customer experiences by actively providing efficient and knowledgeable solutions, and using our state-of-the-art tech to do it. Don't worry if you don't know a lot about energy - we provide full training and learning pathways to equip you with the skills and knowledge needed to deliver these brilliant customer experiences. We also expect you to be curious to keep learning in order to be at your best. Nexties work hard, play hard and repeat Nexties give their best, keeping an eye on how you're performing and smashing our goals. We don't just want to succeed, we also help each other to succeed. We celebrate our successes, giving each other big team shout- outs. Our weekly socials are great fun. Our flexible hybrid working approach means we split our working week between home and your dedicated hub, typically 2-3 days a week in the hub. We call them hubs instead of offices - at E.ON Next we're a family and our hubs create that much needed physical space to work together, learn from each other and collaborate on some of those great ideas. Want to hear more? As an Energy Specialist you'll be part of our customer operations and have the most important job - wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey. You'll be empowered to look after all our customers over the phone and via email, dealing with everything from billing to meter exchanges - making our customers happy in every interaction. We know that working end to end means you will deal with a variety of queries and sometimes these can be challenging so you'll need to be able to empathise with customers and go above and beyond to make sure their problems are resolved with fantastic solutions. You'll be thinking on your feet and using your initiative to make your own decisions. We work fast-paced to meet our customer demand but don't worry - we face challenges together, we support one another through every problem. Here at E.ON Next we care about each other and our business, so sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good. Are we tempting you? What we need from you . A passion for delivering an exceptional customer experience Resilient and excited to solve complex problems Good English skills both written and verbal A committed team player Ability to think on your feet in a fast-paced environment Confidence in making important decisions Drive to identify and implement change Commitment to provide an outstanding customer journey What you'll receive from us 26 days holiday plus bank holidays AND a guarantee of your birthday off Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more A generous pension scheme Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience. Weekly socials where we get together as a family to wind down Trust - you're responsible for your customer experiences and your own development Ownership and accountability you and your team will decide how you manage your time, because we know you'll care about each other, our customers, business and planet The essentials Salary of £24,196-£26,010 per annum dependent on experience Working environment: Flexible hybrid working - expected in the office 2-3 days a week For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider Minimum of 30 hours a week. We will not be accepting less than 30 hours for this role. We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
Apr 27, 2024
Full time
Bringing that feel-good energy. We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We're also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Nexties spread positive energy We like spreading the feel-good energy in everything we do, embracing the power of positivity and inclusivity. Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you're trusted to make the decisions? Are you excited to play your part in making a difference everyday to drive a more sustainable planet? Are you resilient when dealing with challenges? If this sounds like you then we want to know! Nexties are all over it Our customers are our priority - we strive to always be at the top of our game, making sure we're there to answer their every question. We empower our Nexties to grow, drive your own development, be creative and proactive. We are customer obsessed. No two days are the same at E.ON Next. Each day presents a unique opportunity to help our customers figure out their needs and we trust you to deliver brilliant customer experiences by actively providing efficient and knowledgeable solutions, and using our state-of-the-art tech to do it. Don't worry if you don't know a lot about energy - we provide full training and learning pathways to equip you with the skills and knowledge needed to deliver these brilliant customer experiences. We also expect you to be curious to keep learning in order to be at your best. Nexties work hard, play hard and repeat Nexties give their best, keeping an eye on how you're performing and smashing our goals. We don't just want to succeed, we also help each other to succeed. We celebrate our successes, giving each other big team shout- outs. Our weekly socials are great fun. Our flexible hybrid working approach means we split our working week between home and your dedicated hub, typically 2-3 days a week in the hub. We call them hubs instead of offices - at E.ON Next we're a family and our hubs create that much needed physical space to work together, learn from each other and collaborate on some of those great ideas. Want to hear more? As an Energy Specialist you'll be part of our customer operations and have the most important job - wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey. You'll be empowered to look after all our customers over the phone and via email, dealing with everything from billing to meter exchanges - making our customers happy in every interaction. We know that working end to end means you will deal with a variety of queries and sometimes these can be challenging so you'll need to be able to empathise with customers and go above and beyond to make sure their problems are resolved with fantastic solutions. You'll be thinking on your feet and using your initiative to make your own decisions. We work fast-paced to meet our customer demand but don't worry - we face challenges together, we support one another through every problem. Here at E.ON Next we care about each other and our business, so sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good. Are we tempting you? What we need from you . A passion for delivering an exceptional customer experience Resilient and excited to solve complex problems Good English skills both written and verbal A committed team player Ability to think on your feet in a fast-paced environment Confidence in making important decisions Drive to identify and implement change Commitment to provide an outstanding customer journey What you'll receive from us 26 days holiday plus bank holidays AND a guarantee of your birthday off Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more A generous pension scheme Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience. Weekly socials where we get together as a family to wind down Trust - you're responsible for your customer experiences and your own development Ownership and accountability you and your team will decide how you manage your time, because we know you'll care about each other, our customers, business and planet The essentials Salary of £24,196-£26,010 per annum dependent on experience Working environment: Flexible hybrid working - expected in the office 2-3 days a week For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider Minimum of 30 hours a week. We will not be accepting less than 30 hours for this role. We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
Customer Advisor £22,500 a year Stoke-on-Trent Permanent, Full Time No corporate call centre here! Instead, you'll be based at one of our community hubs across Stoke-on-Trent, providing support and advice to customers over a coffee, the phone or online. As a social housing provider, our customers are central to everything that we do. This means that our Customer Advisors play a crucial role in balancing the needs of both the customer and the business, to deliver the very best customer experience. Job requirements: Advise customers and manage their expectations across a range of services. You'll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent. Exceed customer expectations with every interaction. Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You'll ensure the system is up to date and fully representative of our customers' experience. Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed. What we're looking for: An understanding of great customer service. An effective communicator who is empathetic and customer focused. An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required. Someone who can work under pressure, prioritising work within changing priorities and time constraints. Good ICT skills. Educated to A Level standard or equivalent. Help us to make sure everyone in our region has access to a happy home. APPLY NOW! We'll be interviewing as we go so might close the application process early if we find the right person.
Apr 27, 2024
Full time
Customer Advisor £22,500 a year Stoke-on-Trent Permanent, Full Time No corporate call centre here! Instead, you'll be based at one of our community hubs across Stoke-on-Trent, providing support and advice to customers over a coffee, the phone or online. As a social housing provider, our customers are central to everything that we do. This means that our Customer Advisors play a crucial role in balancing the needs of both the customer and the business, to deliver the very best customer experience. Job requirements: Advise customers and manage their expectations across a range of services. You'll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent. Exceed customer expectations with every interaction. Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You'll ensure the system is up to date and fully representative of our customers' experience. Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed. What we're looking for: An understanding of great customer service. An effective communicator who is empathetic and customer focused. An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required. Someone who can work under pressure, prioritising work within changing priorities and time constraints. Good ICT skills. Educated to A Level standard or equivalent. Help us to make sure everyone in our region has access to a happy home. APPLY NOW! We'll be interviewing as we go so might close the application process early if we find the right person.
Sustainability Representative Full-time Permanent £25k Salary Bonus Scheme Free Parking Excellent Prospects Opportunity for Hybrid Plus more! An exciting opportunity has become available with a leading waste management company with a focus on the environment, whose head office is located in Doncaster. They are looking for an ambitious, motivated, and career-driven candidate to join their dynamic team, you will be promoting the company, dealing with stakeholders, and organising and attending engaging events! You will be offered the support you need to succeed and the opportunity to develop in an established company! The role does require travel around the UK, so a full licence is essential. If you are passionate about the environment and want to be a part of a company that makes a difference, we would love to hear from you! What s on offer for you: 30 days annual leave (including bank holidays), increasing to 33 days with length of service. Attendance bonus scheme Charity volunteering opportunities Free onsite parking Progression plan Social gatherings Company-paid health benefits scheme Opportunity for hybrid working The ideal candidate: You will have ideally come from a customer facing background i.e, retail, promotions or events You will be confident in communicating with stakeholders across the business and value chain. Already have some understanding of global sustainability objectives Be able to communicate with stakeholders at all levels High level of organisation to be able to manage various workloads Hold a full driving licence Duties & Responsibilities: You will be responsible for planning, carrying out, and reporting on environmental and social value activities Working closely with clients and present to them confidently and effectively Monitoring the delivery of social and environmental commitments Setting up and attending social value events and engaging with educational settings to teach them about the industry Creating and rolling out staff training applicable to social sustainability Working alongside the marketing team to ensure effective communication of sustainability achievements Working alongside HR to host employee wellbeing events Working alongside Business Development team Confidently work alongside and present to our clients At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer. Due to the high volume of applications, we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.
Apr 27, 2024
Full time
Sustainability Representative Full-time Permanent £25k Salary Bonus Scheme Free Parking Excellent Prospects Opportunity for Hybrid Plus more! An exciting opportunity has become available with a leading waste management company with a focus on the environment, whose head office is located in Doncaster. They are looking for an ambitious, motivated, and career-driven candidate to join their dynamic team, you will be promoting the company, dealing with stakeholders, and organising and attending engaging events! You will be offered the support you need to succeed and the opportunity to develop in an established company! The role does require travel around the UK, so a full licence is essential. If you are passionate about the environment and want to be a part of a company that makes a difference, we would love to hear from you! What s on offer for you: 30 days annual leave (including bank holidays), increasing to 33 days with length of service. Attendance bonus scheme Charity volunteering opportunities Free onsite parking Progression plan Social gatherings Company-paid health benefits scheme Opportunity for hybrid working The ideal candidate: You will have ideally come from a customer facing background i.e, retail, promotions or events You will be confident in communicating with stakeholders across the business and value chain. Already have some understanding of global sustainability objectives Be able to communicate with stakeholders at all levels High level of organisation to be able to manage various workloads Hold a full driving licence Duties & Responsibilities: You will be responsible for planning, carrying out, and reporting on environmental and social value activities Working closely with clients and present to them confidently and effectively Monitoring the delivery of social and environmental commitments Setting up and attending social value events and engaging with educational settings to teach them about the industry Creating and rolling out staff training applicable to social sustainability Working alongside the marketing team to ensure effective communication of sustainability achievements Working alongside HR to host employee wellbeing events Working alongside Business Development team Confidently work alongside and present to our clients At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer. Due to the high volume of applications, we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.
ClarusONE Sourcing Services LLP provides strategic generic pharmaceutical sourcing services to both of its member organisations: Walmart, Inc. and McKesson Corporation. The two companies have more than 25 years of history working together to improve the quality and lower the cost of pharmaceutical care to patients. As part of this arrangement, McKesson and Walmart established this organisation in London in 2016 to provide strategic pharmaceutical sourcing services for both companies. ClarusONE ensures both companies have access to the right generic pharmaceuticals to meet customer demand at a market competitive cost. McKesson supplies pharmaceuticals to over on-third of all healthcare providers in the United States and Walmart is one of the United States' largest pharmacy chains. Job Title: Managing Lead Counsel Location: Russell Square, London, United Kingdom. Flexible working. Job Purpose: Serves as principle point of contact for ClarusONE commercial transactions principally relating to generics pharmaceutical sourcing initiatives for the two member companies in the US market, as well as providing day-to-day risk assessment, negotiation and contract drafting, and issue identification and escalation to the supervising Managing Chief Counsel, as appropriate. Lead the local legal team and advise the compliance team to ensure governance and controls are in place to mitigate risk. Drafts, reviews, analyses and negotiates contracts and provides guidance on contract provisions and attendant risks in accordance with applicable law, operational practices and internal policies. Contract types may include, without limitation, pharmaceutical sourcing agreements and amendments, RFP terms and conditions, confidentiality agreements, software license agreements, business process outsourcing agreements, and data processing agreements. Responsibilities include: Lead the legal team dedicated to support ClarusONE. Provide day-to-day legal support to the partnership's business team in London, including advising on compliance with U.K. laws. Serves as the key legal advisor to ClarusONE senior leadership on an array of topics relating to operations and business activities. Manage a team consisting of a Senior Counsel and Contracts Administrator. Draft and prepare various contracts, amendments and standard terms and conditions for generics procurement, and provide guidance on contract standards. Participate in contract negotiations and communicate with generic pharmaceutical suppliers on contract issues, proposals and disputes. Identify and analyse legal and business risk and appropriately identifying required escalations. Partner with Compliance organization to monitor compliance with internal business and legal processes and policies, working with the others to operationalize internal policies and standard operating procedures. In partnership with the President ClarusONE act as the lead representative supporting both McKesson and Walmart legal and compliance teams on JV related matters including but not limited to services agreements, policies and procedures. Represent the ClarusONE business on projects as a subject matter expert and prepare legal presentations for internal legal counsels and senior leaders, as applicable. Coordinate with law firms and external service providers as needed. Monitor applicable legal, policy and industry developments that may impact the partnership, including, but not limited to, developments in the U.S. pharmaceutical industry. Identify opportunities and recommend solutions for process and automation enhancements. Provide ad hoc legal support to the partnership as required, including the review of IT agreements, service agreements, license agreements and intercompany documentation. Review policies and procedures for compliance with U.K. and U.S. laws. Key Relationships: Reports to: Managing Chief Counsel, McKesson Global Procurement, McKesson Corporation Key Client: President, ClarusONE Sourcing Services Requirements: Education/Experience U.K. Solicitor or Barrister with a minimum of 10 years post qualification experience. Legal experience in a corporate legal department or law firm reviewing and revising complex commercial contracts. Experience working in a healthcare regulatory environment, with pharmaceutical procurement experience preferred. Proficient in Office 365, including Word, PowerPoint, and Outlook. Additional Knowledge & Skills Strong oral and written communication skills. Excellent contract drafting and strong attention to detail and process. Aptitude to manage simultaneous projects in an efficient and timely manner and an ability to adapt quickly to business needs and changing timelines. Ability to work independently and collaboratively in a collegial environment. Ability to collaborate and build relationships with legal and business colleagues of varying levels of seniority and to promote the reputation and integrity of the Law Department, the ClarusONE partnership and its members. Ability to own specific matters or projects from beginning to end. Knowledge of US healthcare laws beneficial. At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Base Pay Range for this position £118,200 - £197,000
Apr 27, 2024
Full time
ClarusONE Sourcing Services LLP provides strategic generic pharmaceutical sourcing services to both of its member organisations: Walmart, Inc. and McKesson Corporation. The two companies have more than 25 years of history working together to improve the quality and lower the cost of pharmaceutical care to patients. As part of this arrangement, McKesson and Walmart established this organisation in London in 2016 to provide strategic pharmaceutical sourcing services for both companies. ClarusONE ensures both companies have access to the right generic pharmaceuticals to meet customer demand at a market competitive cost. McKesson supplies pharmaceuticals to over on-third of all healthcare providers in the United States and Walmart is one of the United States' largest pharmacy chains. Job Title: Managing Lead Counsel Location: Russell Square, London, United Kingdom. Flexible working. Job Purpose: Serves as principle point of contact for ClarusONE commercial transactions principally relating to generics pharmaceutical sourcing initiatives for the two member companies in the US market, as well as providing day-to-day risk assessment, negotiation and contract drafting, and issue identification and escalation to the supervising Managing Chief Counsel, as appropriate. Lead the local legal team and advise the compliance team to ensure governance and controls are in place to mitigate risk. Drafts, reviews, analyses and negotiates contracts and provides guidance on contract provisions and attendant risks in accordance with applicable law, operational practices and internal policies. Contract types may include, without limitation, pharmaceutical sourcing agreements and amendments, RFP terms and conditions, confidentiality agreements, software license agreements, business process outsourcing agreements, and data processing agreements. Responsibilities include: Lead the legal team dedicated to support ClarusONE. Provide day-to-day legal support to the partnership's business team in London, including advising on compliance with U.K. laws. Serves as the key legal advisor to ClarusONE senior leadership on an array of topics relating to operations and business activities. Manage a team consisting of a Senior Counsel and Contracts Administrator. Draft and prepare various contracts, amendments and standard terms and conditions for generics procurement, and provide guidance on contract standards. Participate in contract negotiations and communicate with generic pharmaceutical suppliers on contract issues, proposals and disputes. Identify and analyse legal and business risk and appropriately identifying required escalations. Partner with Compliance organization to monitor compliance with internal business and legal processes and policies, working with the others to operationalize internal policies and standard operating procedures. In partnership with the President ClarusONE act as the lead representative supporting both McKesson and Walmart legal and compliance teams on JV related matters including but not limited to services agreements, policies and procedures. Represent the ClarusONE business on projects as a subject matter expert and prepare legal presentations for internal legal counsels and senior leaders, as applicable. Coordinate with law firms and external service providers as needed. Monitor applicable legal, policy and industry developments that may impact the partnership, including, but not limited to, developments in the U.S. pharmaceutical industry. Identify opportunities and recommend solutions for process and automation enhancements. Provide ad hoc legal support to the partnership as required, including the review of IT agreements, service agreements, license agreements and intercompany documentation. Review policies and procedures for compliance with U.K. and U.S. laws. Key Relationships: Reports to: Managing Chief Counsel, McKesson Global Procurement, McKesson Corporation Key Client: President, ClarusONE Sourcing Services Requirements: Education/Experience U.K. Solicitor or Barrister with a minimum of 10 years post qualification experience. Legal experience in a corporate legal department or law firm reviewing and revising complex commercial contracts. Experience working in a healthcare regulatory environment, with pharmaceutical procurement experience preferred. Proficient in Office 365, including Word, PowerPoint, and Outlook. Additional Knowledge & Skills Strong oral and written communication skills. Excellent contract drafting and strong attention to detail and process. Aptitude to manage simultaneous projects in an efficient and timely manner and an ability to adapt quickly to business needs and changing timelines. Ability to work independently and collaboratively in a collegial environment. Ability to collaborate and build relationships with legal and business colleagues of varying levels of seniority and to promote the reputation and integrity of the Law Department, the ClarusONE partnership and its members. Ability to own specific matters or projects from beginning to end. Knowledge of US healthcare laws beneficial. At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Base Pay Range for this position £118,200 - £197,000
MB516: Legionella Risk Assessor Location: South of the UK Salary: £30,000 - £35,000 + Vehicle Working Hours: Monday to Friday Company Benefits: Company vehicle, Generous holiday allowance, Employee profit share scheme Overview: First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Legionella Risk Assessor on a permanent basis due to growth. Duties and Responsibilities: To act as a surveyor of air and water quality on behalf of the company, carrying out various assessments, including Legionella and Ventilation (BS EN 15780) risk assessments in accordance with the Approved Code of Practice L8 & HSG274, on clients premises throughout the UK. To establish statutory compliance and benchmark systems against the industry recognised standards as appropriate. Liaise with customers, or their designated representatives, and agree an appropriate plan of action if their site does not meet L8 practice. All service reports to be completed in full and made available to the office, by the end of every working shift Any compliance issues on site to be reported with recommendations at all times Conduct one competency audit, per month Identify and process, at least 2 upselling/cross-selling opportunities per month Maintain as an Elite Driver on Lightfoot at all times Liaising with clients/customers to arrange site visits, details of work etc Organising appropriate equipment necessary for the tasks in hand, and ensuring all equipment is functional and within calibration limits In conjunction with the Stores/Workshop Manager, is responsible for ensuring that all general and specialised equipment is maintained in a serviceable condition. Ensuring that where equipment is unserviceable due to fair wear and tear it is replaced, and where deficiencies occur, or damage to equipment occurs through individual negligence/carelessness, the matter is reported to the Head of Surveying for investigation. Carry out Legionella Risk Assessments, Temperature Monitoring, Service Inspections and various other water related services where required i.e. Tank Cleaning, TMV Servicing, Closed Loop testing etc. Carry out Ventilation Surveys in accordance to BS EN 15780 / TR19 Ability to use Visio system to produce schematic drawings (training where required) Arrange travel where necessary, to and from clients sites Requirement for stay away where necessary Carry out site surveys for air and water quality of associated buildings, according to company method statements and procedures Conducting and delivering Legionella Awareness Training to clients (groups of candidates) Delivery of the Written Scheme production service to clients Liaising with client/site personnel with regards to work progress/issues Assisting the management team on the delivery of new technical services Provide senior guidance and technical support to other members of the Surveying team Supporting the sales team by seeking opportunities for up/cross-selling of work Ensuring any progress issues or problems on site are communicated to the office immediately Daily communication with the office/coordinator to give a wash down update on progress with jobs for the day Information to be recorded in full, via the use of a Digital Compliance Systems Writing up reports using company format, entering site data and forming conclusions/recommendations Representing the company and promoting a professional image in the marketplace Setting a good and professional example to others and ensure that customers and staff are dealt with in a professional and courteous manner Ensuring adherence to company procedures Liaising with the sales team on important site issues and remedial works required Supporting other members of the Surveying team when possible; this will include the provision of on-site training (where required). To undertake competency Audit Assessments on the Surveying Team for the services provided (Legionella Risk Assessments, Planned Preventative Maintenance Tasks, Clean and Disinfection, Legionella Awareness Training etc.) To act in accordance with the Company Code of Conduct (Ref: POL037) at all times when engaged on Company duties, in any capacity and at any location. Although the Compliance Risk Assessor is not the budget holder, they are responsible for ensuring that their job is completed within the allotted costs. Liaise with the office if jobs can be planned to ensure better productivity Skills and Qualifications: At least 3 years' experience in assessing domestic hot and cold systems as well as Cooling Water Systems. Qualified through Water Management Society, City & Guilds, BOHS or equivalent. Experience in water sampling (Legionella TVC & PSA). Ability to travel UK wide Flexible around client contract needs The role will suit individuals currently working as Legionella Risk Assessor/Water Hygiene Consultant MB516: Legionella Risk Assessor Location: South of the UK Salary: £30,000 - £35,000 + Vehicle Working Hours: Monday to Friday Company Benefits: Company vehicle, Generous holiday allowance, Employee profit share scheme
Apr 27, 2024
Full time
MB516: Legionella Risk Assessor Location: South of the UK Salary: £30,000 - £35,000 + Vehicle Working Hours: Monday to Friday Company Benefits: Company vehicle, Generous holiday allowance, Employee profit share scheme Overview: First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Legionella Risk Assessor on a permanent basis due to growth. Duties and Responsibilities: To act as a surveyor of air and water quality on behalf of the company, carrying out various assessments, including Legionella and Ventilation (BS EN 15780) risk assessments in accordance with the Approved Code of Practice L8 & HSG274, on clients premises throughout the UK. To establish statutory compliance and benchmark systems against the industry recognised standards as appropriate. Liaise with customers, or their designated representatives, and agree an appropriate plan of action if their site does not meet L8 practice. All service reports to be completed in full and made available to the office, by the end of every working shift Any compliance issues on site to be reported with recommendations at all times Conduct one competency audit, per month Identify and process, at least 2 upselling/cross-selling opportunities per month Maintain as an Elite Driver on Lightfoot at all times Liaising with clients/customers to arrange site visits, details of work etc Organising appropriate equipment necessary for the tasks in hand, and ensuring all equipment is functional and within calibration limits In conjunction with the Stores/Workshop Manager, is responsible for ensuring that all general and specialised equipment is maintained in a serviceable condition. Ensuring that where equipment is unserviceable due to fair wear and tear it is replaced, and where deficiencies occur, or damage to equipment occurs through individual negligence/carelessness, the matter is reported to the Head of Surveying for investigation. Carry out Legionella Risk Assessments, Temperature Monitoring, Service Inspections and various other water related services where required i.e. Tank Cleaning, TMV Servicing, Closed Loop testing etc. Carry out Ventilation Surveys in accordance to BS EN 15780 / TR19 Ability to use Visio system to produce schematic drawings (training where required) Arrange travel where necessary, to and from clients sites Requirement for stay away where necessary Carry out site surveys for air and water quality of associated buildings, according to company method statements and procedures Conducting and delivering Legionella Awareness Training to clients (groups of candidates) Delivery of the Written Scheme production service to clients Liaising with client/site personnel with regards to work progress/issues Assisting the management team on the delivery of new technical services Provide senior guidance and technical support to other members of the Surveying team Supporting the sales team by seeking opportunities for up/cross-selling of work Ensuring any progress issues or problems on site are communicated to the office immediately Daily communication with the office/coordinator to give a wash down update on progress with jobs for the day Information to be recorded in full, via the use of a Digital Compliance Systems Writing up reports using company format, entering site data and forming conclusions/recommendations Representing the company and promoting a professional image in the marketplace Setting a good and professional example to others and ensure that customers and staff are dealt with in a professional and courteous manner Ensuring adherence to company procedures Liaising with the sales team on important site issues and remedial works required Supporting other members of the Surveying team when possible; this will include the provision of on-site training (where required). To undertake competency Audit Assessments on the Surveying Team for the services provided (Legionella Risk Assessments, Planned Preventative Maintenance Tasks, Clean and Disinfection, Legionella Awareness Training etc.) To act in accordance with the Company Code of Conduct (Ref: POL037) at all times when engaged on Company duties, in any capacity and at any location. Although the Compliance Risk Assessor is not the budget holder, they are responsible for ensuring that their job is completed within the allotted costs. Liaise with the office if jobs can be planned to ensure better productivity Skills and Qualifications: At least 3 years' experience in assessing domestic hot and cold systems as well as Cooling Water Systems. Qualified through Water Management Society, City & Guilds, BOHS or equivalent. Experience in water sampling (Legionella TVC & PSA). Ability to travel UK wide Flexible around client contract needs The role will suit individuals currently working as Legionella Risk Assessor/Water Hygiene Consultant MB516: Legionella Risk Assessor Location: South of the UK Salary: £30,000 - £35,000 + Vehicle Working Hours: Monday to Friday Company Benefits: Company vehicle, Generous holiday allowance, Employee profit share scheme
Job Title- Senior IT Business Partner Salary Range- MG2 £66,318 - £80,874 Permanent - Full time Location- Richmond and Wandsworth Are you an experienced IT professional with a passion for driving digital transformation in the public sector? Would you like to work on new and exciting projects that will really transform how the Council will work by driving transformation by leveraging digital tools and technologies. Is it time to grow your repertoire of skills whilst working in a friendly and nurturing team? As a key member of our IT Business Partner Team, you will collaborate with senior stakeholders, shape technology strategies, and ensure effective delivery of IT services across our organisation. As the Senior IT representative within the SSA, your role is to strategically focus on the activities of the SSA IT Service. You'll provide IT consultancy, drive business transformation, and manage client relations across multiple SSA Directorates. Your responsibilities include rigorously developing and evaluating major IT investment proposals and overseeing the procurement and implementation of complex IT and business transformation programs in alignment with the SSA IT and digital strategy and technical standards. About the role Reporting to the IT Business Partnership Manager, you will Strategic Alignment: Collaborate closely with department heads and elected staff to deeply understand business needs. Identify opportunities and align IT initiatives with organisational goals. Thought Leadership: Provide thought leadership on emerging technologies, digital innovation, and best practices. Champion the adoption of modern IT solutions and translate business change ideas into projects that deliver value for money. Relationship Building: Build strong relationships with business units, acting as a trusted advisor.Understand their challenges and translate them into effective IT solutions.Risk Management and Compliance: Assess and mitigate IT risks, ensuring compliance with security, data protection, and regulatory requirements.Change Management: Drive change management efforts related to IT initiatives, fostering user adoption and minimising disruption.Collaboration and Solution Selection: Work with colleagues in IT to exchange ideas and experiences, ensuring the best solution is chosen.Project Oversight: Oversee the successful execution of IT projects, ensuring they are delivered on time, within budget, and meet quality standards. Ensure projects follow IT governance processes.Supplier Engagement: Collaborate with external suppliers to understand their technical offerings. Ensure project requirements are met while adhering to IT standards. Essential Qualifications, Skills and Experience Experience Staff Management Experience: Demonstrated ability in managing staff, fostering collaboration, and achieving team goals. Proven Achievement Record: A track record of success across critical areas, including: Business Analysis Options Appraisals Procurement/Contract Management Project Management IT Infrastructure Technical Architecture Enterprise and Tactical Business Applications Implementation Programme Management IS/IT Strategy Digital Development Business Transformation Contributions: Demonstrable impact on IT-led business transformation, delivering results within challenging timeframes. Senior Managerial Expertise: Seasoned senior management experience in both operational and project/programme contexts. Engagement in Business System Forums: Active participation in relevant business system focus groups and forums. Effective Facilitation Skills: Proficient in facilitating workshops and group discussions, leading to consensus-driven decisions. Strategic Communication: Presenting strategic and tactical IT and business issues to senior business audiences with clarity and impact. Skills Relationship Building:Cultivate strong working relationships with colleagues, the broader business, and external partners.Strategic Insight:Demonstrate strategic analysis and planning skills to drive informed decision-making.Customer-Focussed Approach:Embrace a strong customer service ethos, ensuring client satisfaction and positive interactions.Compelling Communication:Advise and produce compelling business cases and detailed requirement specifications.Conflict Resolution:Handle conflicts with gravitas, seeking mutually agreeable resolutions promptly.Pragmatic Flexibility:Deviate from rigid mandates when practical, prioritising effective outcomes.Cultural Acumen:Be sensitive to organisational cultures, hierarchies, and politics, adapting your approach accordingly.Information Synthesis:Rapidly absorb and analyse written and verbal information, extracting key messages and making relevant recommendations.Effective Communication:Master presentation and influencing skills, communicating persuasively both verbally and in writing.Qualifications Educational Qualification:Professional IT / Business Management accreditation - e.g., Chartered IT Professional, MBA.Project Management Certification:Prince2 Practitioner or any other accredited project management qualification.Business Transformation and Analysis Expertise:Experience or accreditations in Business Change, Analysis, Process Mapping, and Re-engineering.Indicative Recruitment Timeline: Closing Date: 30th April 2024 Shortlisting Date: 02nd May 2024 Interview Date: Wednesday 08th May 2024 Test/Presentation: Successful shortlisted candidates will be asked to present a10 minutes presentation as part of the interview process. Useful Information: Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Apr 27, 2024
Full time
Job Title- Senior IT Business Partner Salary Range- MG2 £66,318 - £80,874 Permanent - Full time Location- Richmond and Wandsworth Are you an experienced IT professional with a passion for driving digital transformation in the public sector? Would you like to work on new and exciting projects that will really transform how the Council will work by driving transformation by leveraging digital tools and technologies. Is it time to grow your repertoire of skills whilst working in a friendly and nurturing team? As a key member of our IT Business Partner Team, you will collaborate with senior stakeholders, shape technology strategies, and ensure effective delivery of IT services across our organisation. As the Senior IT representative within the SSA, your role is to strategically focus on the activities of the SSA IT Service. You'll provide IT consultancy, drive business transformation, and manage client relations across multiple SSA Directorates. Your responsibilities include rigorously developing and evaluating major IT investment proposals and overseeing the procurement and implementation of complex IT and business transformation programs in alignment with the SSA IT and digital strategy and technical standards. About the role Reporting to the IT Business Partnership Manager, you will Strategic Alignment: Collaborate closely with department heads and elected staff to deeply understand business needs. Identify opportunities and align IT initiatives with organisational goals. Thought Leadership: Provide thought leadership on emerging technologies, digital innovation, and best practices. Champion the adoption of modern IT solutions and translate business change ideas into projects that deliver value for money. Relationship Building: Build strong relationships with business units, acting as a trusted advisor.Understand their challenges and translate them into effective IT solutions.Risk Management and Compliance: Assess and mitigate IT risks, ensuring compliance with security, data protection, and regulatory requirements.Change Management: Drive change management efforts related to IT initiatives, fostering user adoption and minimising disruption.Collaboration and Solution Selection: Work with colleagues in IT to exchange ideas and experiences, ensuring the best solution is chosen.Project Oversight: Oversee the successful execution of IT projects, ensuring they are delivered on time, within budget, and meet quality standards. Ensure projects follow IT governance processes.Supplier Engagement: Collaborate with external suppliers to understand their technical offerings. Ensure project requirements are met while adhering to IT standards. Essential Qualifications, Skills and Experience Experience Staff Management Experience: Demonstrated ability in managing staff, fostering collaboration, and achieving team goals. Proven Achievement Record: A track record of success across critical areas, including: Business Analysis Options Appraisals Procurement/Contract Management Project Management IT Infrastructure Technical Architecture Enterprise and Tactical Business Applications Implementation Programme Management IS/IT Strategy Digital Development Business Transformation Contributions: Demonstrable impact on IT-led business transformation, delivering results within challenging timeframes. Senior Managerial Expertise: Seasoned senior management experience in both operational and project/programme contexts. Engagement in Business System Forums: Active participation in relevant business system focus groups and forums. Effective Facilitation Skills: Proficient in facilitating workshops and group discussions, leading to consensus-driven decisions. Strategic Communication: Presenting strategic and tactical IT and business issues to senior business audiences with clarity and impact. Skills Relationship Building:Cultivate strong working relationships with colleagues, the broader business, and external partners.Strategic Insight:Demonstrate strategic analysis and planning skills to drive informed decision-making.Customer-Focussed Approach:Embrace a strong customer service ethos, ensuring client satisfaction and positive interactions.Compelling Communication:Advise and produce compelling business cases and detailed requirement specifications.Conflict Resolution:Handle conflicts with gravitas, seeking mutually agreeable resolutions promptly.Pragmatic Flexibility:Deviate from rigid mandates when practical, prioritising effective outcomes.Cultural Acumen:Be sensitive to organisational cultures, hierarchies, and politics, adapting your approach accordingly.Information Synthesis:Rapidly absorb and analyse written and verbal information, extracting key messages and making relevant recommendations.Effective Communication:Master presentation and influencing skills, communicating persuasively both verbally and in writing.Qualifications Educational Qualification:Professional IT / Business Management accreditation - e.g., Chartered IT Professional, MBA.Project Management Certification:Prince2 Practitioner or any other accredited project management qualification.Business Transformation and Analysis Expertise:Experience or accreditations in Business Change, Analysis, Process Mapping, and Re-engineering.Indicative Recruitment Timeline: Closing Date: 30th April 2024 Shortlisting Date: 02nd May 2024 Interview Date: Wednesday 08th May 2024 Test/Presentation: Successful shortlisted candidates will be asked to present a10 minutes presentation as part of the interview process. Useful Information: Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.