A great opportunity has arisen for an office administrative coordinator to work for a charity based in Hampstead London. This is a great job managing all aspects of the office admin and general office provisions. Please only apply for this role if you have experience as a office coordination experience, senior administrator or reception supervisory experience. No other experience will be considered for this role. The role includes : Management and coordination of the charity s head office, including meeting rooms, desk space, office supplies and staff provisions. Provide day-to-day liaison with the outsourced IT support company to resolve IT issues, supporting individual helpdesk matters, supply and return of IT equipment, operation of the AV technology in the meeting rooms, etc. First point of contact for all staff to report any issues with the management of the office. Provision of main reception function to the charity office as well as provision of a reception service for the charity through the main telephone line. The role is heavily focused on customer service but excludes the provision of our volunteer reception service, which has its own dedicated administration and reception support Management and coordination of the charity s head office facilities To welcome staff, volunteers and visitors at every opportunity. To take ownership for visitor questions / concerns and ensure you follow up with responses or signpost on to other staff within the charity or hospital. Provide excellent customer care and aspire to exceed staff and visitor expectations at every opportunity. Ensure any new communications are displayed within working areas Benefits include: Salary of £30,00 0- £33,000 up to 9% contributory pension 28 days annual leave Retail discount scheme Well being programme Employee Assistance programme My client is looking for someone to start as soon as possible. Bell Lane Consultancy is working on behalf of the organisation
Apr 28, 2024
Full time
A great opportunity has arisen for an office administrative coordinator to work for a charity based in Hampstead London. This is a great job managing all aspects of the office admin and general office provisions. Please only apply for this role if you have experience as a office coordination experience, senior administrator or reception supervisory experience. No other experience will be considered for this role. The role includes : Management and coordination of the charity s head office, including meeting rooms, desk space, office supplies and staff provisions. Provide day-to-day liaison with the outsourced IT support company to resolve IT issues, supporting individual helpdesk matters, supply and return of IT equipment, operation of the AV technology in the meeting rooms, etc. First point of contact for all staff to report any issues with the management of the office. Provision of main reception function to the charity office as well as provision of a reception service for the charity through the main telephone line. The role is heavily focused on customer service but excludes the provision of our volunteer reception service, which has its own dedicated administration and reception support Management and coordination of the charity s head office facilities To welcome staff, volunteers and visitors at every opportunity. To take ownership for visitor questions / concerns and ensure you follow up with responses or signpost on to other staff within the charity or hospital. Provide excellent customer care and aspire to exceed staff and visitor expectations at every opportunity. Ensure any new communications are displayed within working areas Benefits include: Salary of £30,00 0- £33,000 up to 9% contributory pension 28 days annual leave Retail discount scheme Well being programme Employee Assistance programme My client is looking for someone to start as soon as possible. Bell Lane Consultancy is working on behalf of the organisation
Think Specialist Recruitment
St. Albans, Hertfordshire
Would you like to work for a market-leading organisation? Do you have previous office based customer service experience? Would you like to be part of a great team environment? Think Specialist Recruitment are pleased to be working with a great organisation based within the St Albans area. We are looking for a Customer Service Administrator to join a growing team on a temp-to-perm basis. The company are expanding their teams which makes it a perfect time to join their growing organisation. 14.80ph Monday - Friday - standard office hours & hybrid working Onsite parking! Some of the duties will include: Support the customer order process Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process Process all deliveries for all orders placed online Reply to emails in a timely and professional manner Provide a high level of support to customers throughout the process Handling customer queries and problems as they arise Working well as part of a team Contact customers if there is an issue with their delivery The suitable candidate: Previous experience within office based customer service Available for work ASAP Strong communication skills on all levels Great written communication skills Ability to work well as part of a team Can commute to the St Albans area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Apr 27, 2024
Seasonal
Would you like to work for a market-leading organisation? Do you have previous office based customer service experience? Would you like to be part of a great team environment? Think Specialist Recruitment are pleased to be working with a great organisation based within the St Albans area. We are looking for a Customer Service Administrator to join a growing team on a temp-to-perm basis. The company are expanding their teams which makes it a perfect time to join their growing organisation. 14.80ph Monday - Friday - standard office hours & hybrid working Onsite parking! Some of the duties will include: Support the customer order process Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process Process all deliveries for all orders placed online Reply to emails in a timely and professional manner Provide a high level of support to customers throughout the process Handling customer queries and problems as they arise Working well as part of a team Contact customers if there is an issue with their delivery The suitable candidate: Previous experience within office based customer service Available for work ASAP Strong communication skills on all levels Great written communication skills Ability to work well as part of a team Can commute to the St Albans area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
We are recruiting for a part time facilities administrator to provide administration support on a busy Facilities Management desk in the East Newcastle (NE28) area. The role is a temporary position ongoing. The role is paying 12.01/hr plus holiday pay, Working days are normally Mon-Wed depending on requirements. The role will cover several administrative disciplines: Coordination of all back office administrative duties - Data entry on delivery and logistics/stock information - time sheet collection - clerical support duties - Helpdesk - liaison with engineers and end clients - general site administration The candidate will need a multi-role approach to the position as the work will cover a spectrum of office and support services to an FM operation - provide a cohesive and structured back office system to support the engineering operations - coordination within the team of support administrators and provide a more efficient and streamlined way of working -ideally some experience of helpdesk (facilities), including client and engineer liaison -raising and closing of jobs and the internal database/system - contract administration and all associated back office support - data entry - assist in a general administrative tasks to including basic clerical duties The individual will need to meet the following criteria: - have Administration experience - be familiar with large scale facilities / sites - be willing to work "hands-on" and complete general administrative duties -be familiar with excel and general microsoft packages plus bespoke databases - be a self starter, with a drive to an efficient back office support system If you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer.
Apr 27, 2024
Seasonal
We are recruiting for a part time facilities administrator to provide administration support on a busy Facilities Management desk in the East Newcastle (NE28) area. The role is a temporary position ongoing. The role is paying 12.01/hr plus holiday pay, Working days are normally Mon-Wed depending on requirements. The role will cover several administrative disciplines: Coordination of all back office administrative duties - Data entry on delivery and logistics/stock information - time sheet collection - clerical support duties - Helpdesk - liaison with engineers and end clients - general site administration The candidate will need a multi-role approach to the position as the work will cover a spectrum of office and support services to an FM operation - provide a cohesive and structured back office system to support the engineering operations - coordination within the team of support administrators and provide a more efficient and streamlined way of working -ideally some experience of helpdesk (facilities), including client and engineer liaison -raising and closing of jobs and the internal database/system - contract administration and all associated back office support - data entry - assist in a general administrative tasks to including basic clerical duties The individual will need to meet the following criteria: - have Administration experience - be familiar with large scale facilities / sites - be willing to work "hands-on" and complete general administrative duties -be familiar with excel and general microsoft packages plus bespoke databases - be a self starter, with a drive to an efficient back office support system If you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer.
Apprentices are in ; Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Gloucester. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like theBBC, Barclays, Vodafone, Fujitsu and British ;As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely ; Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for ;You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £18,000 per annum, dependent on the ; Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential.You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer ; We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters ; XX28EP
Apr 27, 2024
Full time
Apprentices are in ; Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Gloucester. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like theBBC, Barclays, Vodafone, Fujitsu and British ;As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely ; Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for ;You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £18,000 per annum, dependent on the ; Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential.You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer ; We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters ; XX28EP
Facilities Administrator Job Profile An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and parts of the division in a Facilities Coordinator capacity. Functions To support the CDM in finance reporting functions including WIP, debt control, variance analysis, PPM costing planning/tracker and budget building To ensure subcontract renewals are coordinated and administered To train and support the development of other Facilities Coordinators and Facilities Administrators To deputise for Facilities Coordinators, Facilities Administrators and on occasions, the CDM To support the CDM by leading on administration aspects of internal and external client audits To complete SOPF Site Audits as required by the CDM Support the contract team with contractor inductions, RAMS (Risk Assessment and Method Statement) and permits Act as Subject Matter Expert for PFI SOP (Admin and FC related duties only) Provide support, training and coaching for new employees To Copy Facilities Admin Duties to here Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the FM operations Assist other PPP premises with Reactive and PPM if requested by the CDM. Continue with self-development to improve service delivery and reduce outsourcing needs. Job Measurement Data Internal and External KPI Performance Financial Penalties Internal and Reporting Essential Must have min 3 years Facilities Coordinator in a multi contract/site or large-scale account Good understanding of customer service, IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal Technology i.e., Microsoft Word and Excel, Outlook, and good typing skills Good understanding of CAFM Technical knowledge of Mechanical/Electrical Plant and Equipment Ability to prioritise workload and tasks Can do attitude with a proactive approach Have a good awareness of Health & safety working practices Desirables IOSH (Managing safely) Previous history of working within Facilities Management Services and knowledge of Facilities Management software.
Apr 26, 2024
Full time
Facilities Administrator Job Profile An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and parts of the division in a Facilities Coordinator capacity. Functions To support the CDM in finance reporting functions including WIP, debt control, variance analysis, PPM costing planning/tracker and budget building To ensure subcontract renewals are coordinated and administered To train and support the development of other Facilities Coordinators and Facilities Administrators To deputise for Facilities Coordinators, Facilities Administrators and on occasions, the CDM To support the CDM by leading on administration aspects of internal and external client audits To complete SOPF Site Audits as required by the CDM Support the contract team with contractor inductions, RAMS (Risk Assessment and Method Statement) and permits Act as Subject Matter Expert for PFI SOP (Admin and FC related duties only) Provide support, training and coaching for new employees To Copy Facilities Admin Duties to here Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the FM operations Assist other PPP premises with Reactive and PPM if requested by the CDM. Continue with self-development to improve service delivery and reduce outsourcing needs. Job Measurement Data Internal and External KPI Performance Financial Penalties Internal and Reporting Essential Must have min 3 years Facilities Coordinator in a multi contract/site or large-scale account Good understanding of customer service, IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal Technology i.e., Microsoft Word and Excel, Outlook, and good typing skills Good understanding of CAFM Technical knowledge of Mechanical/Electrical Plant and Equipment Ability to prioritise workload and tasks Can do attitude with a proactive approach Have a good awareness of Health & safety working practices Desirables IOSH (Managing safely) Previous history of working within Facilities Management Services and knowledge of Facilities Management software.
Contract Support Administrator- London Holborn/Charing Cross- 35k- Fully On site Role Are you an experienced Contract Support Administrator looking for a new role where you can grow and progress? Are you interested in working for a company who support professional growth and progression? My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Contract Support Administrator to be based at a beautiful building in Charing Cross/ Holborn. The ideal candidate will have previous experience working as a Contract Support Administrator and be looking for a position where they can grow and progress within a business. Monday - Friday Full time in the Office- 8.00- 17.00 Key duties and responsibilities: General Administration Duties Managing deadlines and KPIs Raising Purchase Orders WIP and Budget Reports PPMS All Financial Administration- WIP, Reports etc Updating client portals and databases, including statuses of jobs and tracking progress. Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings. Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes Providing daily and weekly updates / reports to clients on completed and outstanding repairs Attending and providing feedback weekly monthly meeting with clients and internal Management Allocate reactive and planned maintenance tasks to correct resource Log all helpdesk interactions Inform management of recurrent problems Management of statutory documentation and deadlines Follow up with clients to ensure complete resolutions of issues Arranging access for subcontractors / visitors Planned preventative management
Apr 26, 2024
Full time
Contract Support Administrator- London Holborn/Charing Cross- 35k- Fully On site Role Are you an experienced Contract Support Administrator looking for a new role where you can grow and progress? Are you interested in working for a company who support professional growth and progression? My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Contract Support Administrator to be based at a beautiful building in Charing Cross/ Holborn. The ideal candidate will have previous experience working as a Contract Support Administrator and be looking for a position where they can grow and progress within a business. Monday - Friday Full time in the Office- 8.00- 17.00 Key duties and responsibilities: General Administration Duties Managing deadlines and KPIs Raising Purchase Orders WIP and Budget Reports PPMS All Financial Administration- WIP, Reports etc Updating client portals and databases, including statuses of jobs and tracking progress. Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings. Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes Providing daily and weekly updates / reports to clients on completed and outstanding repairs Attending and providing feedback weekly monthly meeting with clients and internal Management Allocate reactive and planned maintenance tasks to correct resource Log all helpdesk interactions Inform management of recurrent problems Management of statutory documentation and deadlines Follow up with clients to ensure complete resolutions of issues Arranging access for subcontractors / visitors Planned preventative management
Facilities and Maintenance Helpdesk Administrator- Hertfordshire- up to 26k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Hertfordshire. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8am- Friday 5pm or 9am til 6pm alternate shifts Main Duties General Helpdesk Administration Duties PPMS Raising Purchase Orders Liaising with Engineers and assigning them to works. Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
Apr 26, 2024
Full time
Facilities and Maintenance Helpdesk Administrator- Hertfordshire- up to 26k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Hertfordshire. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8am- Friday 5pm or 9am til 6pm alternate shifts Main Duties General Helpdesk Administration Duties PPMS Raising Purchase Orders Liaising with Engineers and assigning them to works. Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
Excel Administrator - Leeds Type - Office based Length of contract - temporary ongoing Working hours-Monday to Friday 8am till 4pm Pay - 11.44 The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good telephone manner and admin skills are vital to be considered for the role Main duties: Checking data Chasing up jobs Reports Data Matching Excel Data Inputting Main Responsibilities Based within a 24/7 National Service Centre handling calls, emails, web chats and other inbound / outbound transactions from customers and stakeholders within the agreed service levels. Ownership of customer requests through to completion ensuring a timely resolution. Handle both inbound and outbound transactions to an excellent standard and in line with company quality standards Actively listen to customer and colleagues, clarifying requirements and setting expectations Manage queries by accurately understanding and managing customer contact with excellent attention to detail Proactively identify jobs at risk, and escalate where appropriate to ensure targets are met Real time management of incidents and escalations Accurately obtain and record customer / engineer / stakeholder interactions, enquiries and complaints using the appropriate systems Working with third party suppliers Liaise effectively with internal departments and coordinate applicable action where necessary to ensure timely attendance for jobs Dispatching jobs to the Engineers over the phone or via electronic interfaces ensuring attendance within the required priority Raising purchase orders to facilitate the completion of work orders Logging all necessary information to enable the optimum engineering response Provide accurate and timely communication to all levels of management to inform them of priority jobs, accidents, near misses or instances of absence Raise any relevant access permits on behalf of Engineers to ensure their compliance on our customer's sites Achieve the required level of competency to be able to deal with the various clients and contracts of the National Service Centre Maintain accurate records for out of hours teams to ensure minimal disruption And any reasonable request
Apr 26, 2024
Seasonal
Excel Administrator - Leeds Type - Office based Length of contract - temporary ongoing Working hours-Monday to Friday 8am till 4pm Pay - 11.44 The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good telephone manner and admin skills are vital to be considered for the role Main duties: Checking data Chasing up jobs Reports Data Matching Excel Data Inputting Main Responsibilities Based within a 24/7 National Service Centre handling calls, emails, web chats and other inbound / outbound transactions from customers and stakeholders within the agreed service levels. Ownership of customer requests through to completion ensuring a timely resolution. Handle both inbound and outbound transactions to an excellent standard and in line with company quality standards Actively listen to customer and colleagues, clarifying requirements and setting expectations Manage queries by accurately understanding and managing customer contact with excellent attention to detail Proactively identify jobs at risk, and escalate where appropriate to ensure targets are met Real time management of incidents and escalations Accurately obtain and record customer / engineer / stakeholder interactions, enquiries and complaints using the appropriate systems Working with third party suppliers Liaise effectively with internal departments and coordinate applicable action where necessary to ensure timely attendance for jobs Dispatching jobs to the Engineers over the phone or via electronic interfaces ensuring attendance within the required priority Raising purchase orders to facilitate the completion of work orders Logging all necessary information to enable the optimum engineering response Provide accurate and timely communication to all levels of management to inform them of priority jobs, accidents, near misses or instances of absence Raise any relevant access permits on behalf of Engineers to ensure their compliance on our customer's sites Achieve the required level of competency to be able to deal with the various clients and contracts of the National Service Centre Maintain accurate records for out of hours teams to ensure minimal disruption And any reasonable request
We're recruiting for an Office Admin Assistant role based in Chesham, offering the chance to join a small but growing team and company who are more than just leaders in their industry, they're part of a larger group and are the highest performing office in the country! They're a company that really take care of their staff and offer fantastic support and training as well as opportunities. This is a full-time role on what is initially a temporary basis on an ongoing basis, but they are very open to hearing from people that would be interested in longer term permanent roles with them too and would like a temp to perm position. If you are serious about wanting to join a team that will train you, support you and offer everything you need to grow and progress, this is a great place to do so! This team operate Monday to Friday, 9am to 5.30pm with an hours lunch, with hybrid working after training and probation (3 days in and 2 days wfh a week). This position would be ideal for someone that has high-quality written skills, computer skills etc., so typically we've seen graduates do well in these roles, but also very interested in speaking to those with office/admin experience. The starting hourly rate for this role is around 12 per hour and if the role was to turn permanent, a starting salary of anywhere between 22k to 25k would be up for negotiation; as well as offering a number of fantastic benefits which include 23 days leave which increases over time, enhanced pension scheme, private health insurance and more, as well as lots of work socials, voucher schemes, employee of the month, foodie clubs and more. What does the day-to-day look like? The key duties of this role will be to assist the administration team with a key role related to the management of incoming communications, this could be phone, email and post, and processing/management of evidence in relation to legal cases. What do we need from you? Due to the nature of the role detailed above, you will need to be articulate, have excellent communication skills and be able to work off your own initiative whilst being a key member of a small team. Attention to detail is a hugely important thing in this role as you're dealing with legal documents daily. Due to the location of the offices, you will ideally be a driver to be able to get to the offices, although there are some good public transport links within Chesham and the surrounding areas. Finally, to be considered you must either have some form of office experience or be a graduate looking to get into an office role. What next? Apply for the role, get in touch with Bobby or Izzy and we are looking to hold interviews asap with the ability to start people as soon as possible Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Apr 26, 2024
Seasonal
We're recruiting for an Office Admin Assistant role based in Chesham, offering the chance to join a small but growing team and company who are more than just leaders in their industry, they're part of a larger group and are the highest performing office in the country! They're a company that really take care of their staff and offer fantastic support and training as well as opportunities. This is a full-time role on what is initially a temporary basis on an ongoing basis, but they are very open to hearing from people that would be interested in longer term permanent roles with them too and would like a temp to perm position. If you are serious about wanting to join a team that will train you, support you and offer everything you need to grow and progress, this is a great place to do so! This team operate Monday to Friday, 9am to 5.30pm with an hours lunch, with hybrid working after training and probation (3 days in and 2 days wfh a week). This position would be ideal for someone that has high-quality written skills, computer skills etc., so typically we've seen graduates do well in these roles, but also very interested in speaking to those with office/admin experience. The starting hourly rate for this role is around 12 per hour and if the role was to turn permanent, a starting salary of anywhere between 22k to 25k would be up for negotiation; as well as offering a number of fantastic benefits which include 23 days leave which increases over time, enhanced pension scheme, private health insurance and more, as well as lots of work socials, voucher schemes, employee of the month, foodie clubs and more. What does the day-to-day look like? The key duties of this role will be to assist the administration team with a key role related to the management of incoming communications, this could be phone, email and post, and processing/management of evidence in relation to legal cases. What do we need from you? Due to the nature of the role detailed above, you will need to be articulate, have excellent communication skills and be able to work off your own initiative whilst being a key member of a small team. Attention to detail is a hugely important thing in this role as you're dealing with legal documents daily. Due to the location of the offices, you will ideally be a driver to be able to get to the offices, although there are some good public transport links within Chesham and the surrounding areas. Finally, to be considered you must either have some form of office experience or be a graduate looking to get into an office role. What next? Apply for the role, get in touch with Bobby or Izzy and we are looking to hold interviews asap with the ability to start people as soon as possible Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
JAG Programme Administrator- Liverpool Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their Liverpool Office Hybrid working - Temp role starting Immediately for 1-2 Months £21,652- £13 an hour What will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification. Organise accreditation assessments and process applications and results. Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists. Preparing training material including packs and online documentation. Collating and reporting on feedback from training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Financial responsibility Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences. Receive and check invoices using a range of systems. Experience Essential Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience. Desirable Experience of administration in a healthcare or related context.
Apr 26, 2024
Seasonal
JAG Programme Administrator- Liverpool Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their Liverpool Office Hybrid working - Temp role starting Immediately for 1-2 Months £21,652- £13 an hour What will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification. Organise accreditation assessments and process applications and results. Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists. Preparing training material including packs and online documentation. Collating and reporting on feedback from training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Financial responsibility Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences. Receive and check invoices using a range of systems. Experience Essential Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience. Desirable Experience of administration in a healthcare or related context.
JAG Programme Administrator- London Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their London Office Hybrid working - Regents Park Temp role starting Immediately for 1-2 Months £24,652- £15 an hour What will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification. Organise accreditation assessments and process applications and results. Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists. Preparing training material including packs and online documentation. Collating and reporting on feedback from training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Financial responsibility Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences. Receive and check invoices using a range of systems. Experience Essential Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience. Desirable Experience of administration in a healthcare or related context.
Apr 26, 2024
Seasonal
JAG Programme Administrator- London Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their London Office Hybrid working - Regents Park Temp role starting Immediately for 1-2 Months £24,652- £15 an hour What will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification. Organise accreditation assessments and process applications and results. Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists. Preparing training material including packs and online documentation. Collating and reporting on feedback from training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Financial responsibility Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences. Receive and check invoices using a range of systems. Experience Essential Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience. Desirable Experience of administration in a healthcare or related context.
Marketing Administrator Monday - Friday 9am - 5pm Ongoing temporary contract LS12 - On site ParkingUp to £13ph We are currently working with one of our clients to provide them with a temporary member of staff at this very busy period! We are looking for somebody who has experience within Marketing and can start work on an ongoing contract asap!You'll be part of a hardworking team within a health care facility, you must have drive and passion about what you're doing! Duties and responsibilities Managing marketing and enquiries email inbox Managing company reviews Monitoring and actioning Freshdesk/helpdesk ticket system Dealing with deliveries General Admin support Assisting with print Assisting with rebrand Involvement in various projects including, brochure review, external signage review, fee increase spreadsheet Stock management Sending literature out to site Updating systems with new manager details Supporting digital team when necessaryExperience/skills Previous experience as an administrator Previous marketing/print knowledge base Good communications skills Good knowledge MS Office applications If this is something you'd be interested in then please APPLY NOW Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Apr 26, 2024
Full time
Marketing Administrator Monday - Friday 9am - 5pm Ongoing temporary contract LS12 - On site ParkingUp to £13ph We are currently working with one of our clients to provide them with a temporary member of staff at this very busy period! We are looking for somebody who has experience within Marketing and can start work on an ongoing contract asap!You'll be part of a hardworking team within a health care facility, you must have drive and passion about what you're doing! Duties and responsibilities Managing marketing and enquiries email inbox Managing company reviews Monitoring and actioning Freshdesk/helpdesk ticket system Dealing with deliveries General Admin support Assisting with print Assisting with rebrand Involvement in various projects including, brochure review, external signage review, fee increase spreadsheet Stock management Sending literature out to site Updating systems with new manager details Supporting digital team when necessaryExperience/skills Previous experience as an administrator Previous marketing/print knowledge base Good communications skills Good knowledge MS Office applications If this is something you'd be interested in then please APPLY NOW Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
HR Systems Administrator London, ASAP Hybrid Can be a contract or perm, but preference for perm Endeavour Recruitment has an exciting opportunity for an HR Systems Administrator with strong experience to join a major client in the publishing sector in London. The HR Systems Administrator will be responsible for maintaining the HR System ( Cascade) ensuring the system is correctly set up to hold accurate data, functionality and workflow processes and to problem solve technical issues that arise in order that both HR team users and the employee can rely on the system for accurate data and correct workflow process. This role will support and maintain the HR system ( Cascade) on a day to day basis and also on the design, development, testing and implementation of new processes and procedures. Key Responsibilities Maintain the HR System to function correctly in respect of data entry, data fields, screens and the workflow processes and dependencies. Updating employee and role data in Cascade ie updating data on employee benefits, on holidays entitlements, work patterns, setting up new job titles, new departments etc. Create, test and implement new screens and data fields as required. Create new screens, new fields and functionality to record and process new pay and benefits items, for example Healthcare Plans, Sharesave Plans, new leave types etc. Produce scheduled HR Reports and respond to requests for new reports to be created and produced Answer employees questions on HR system functionality and data to resolve HR user and employee issuers. This can across a wide variety of items, for example problems logging into the system, answering individual queries on how annual holidays are calculated and prorated within the system. Maintaining and updating Company rules within the system such as setting holiday years and entitlements based on variants such as part time, length of service etc and applying the Company Rules accurately to the relevant employee groups Perform individual and bulk data uploads to the system, creating excel spreadsheet, importing and exporting to excel Using document templates to create mail merges from data held in Cascade to produce individual employee letters for events such as annual pay review, annual bonus plan etc. Be the person who contacts the Vendors Helpdesk, secure 1st Line support to resolve systems issues and ensure issues are escalated if not resolved Work closely with internal payroll team to ensure accurate data and synchronisation between HR and Payroll modules of Cascade happen each month Maintain, allocate and protect User profiles, making sure that users are assigned the correct profile for their access level rights Process suppliers invoices at system for coding and 1st stage approval for payment Ad-hoc tasks to support managing HR projects, Reward programme and update HR systems. Knowledge, qualifications and experience Experience working with a Cascade HR system as Admin level is highly desirable Proven experience in Excel at intermediate level Expert using Microsoft Words, Outlook, Teams etc. Strong numeracy skills and comfortable with calculations. Customer Service Skills, respond to and resolve user queries in a clear and professional way Good written and verbal communication skills Highly organised and able to identify tasks based on priority Strong time management skills, able to multi-task and meet competing deadlines Able to maintain confidentiality of personal and sensitive data at all times Apply by sending us your CV or get in touch ASAP for further details.
Apr 26, 2024
Full time
HR Systems Administrator London, ASAP Hybrid Can be a contract or perm, but preference for perm Endeavour Recruitment has an exciting opportunity for an HR Systems Administrator with strong experience to join a major client in the publishing sector in London. The HR Systems Administrator will be responsible for maintaining the HR System ( Cascade) ensuring the system is correctly set up to hold accurate data, functionality and workflow processes and to problem solve technical issues that arise in order that both HR team users and the employee can rely on the system for accurate data and correct workflow process. This role will support and maintain the HR system ( Cascade) on a day to day basis and also on the design, development, testing and implementation of new processes and procedures. Key Responsibilities Maintain the HR System to function correctly in respect of data entry, data fields, screens and the workflow processes and dependencies. Updating employee and role data in Cascade ie updating data on employee benefits, on holidays entitlements, work patterns, setting up new job titles, new departments etc. Create, test and implement new screens and data fields as required. Create new screens, new fields and functionality to record and process new pay and benefits items, for example Healthcare Plans, Sharesave Plans, new leave types etc. Produce scheduled HR Reports and respond to requests for new reports to be created and produced Answer employees questions on HR system functionality and data to resolve HR user and employee issuers. This can across a wide variety of items, for example problems logging into the system, answering individual queries on how annual holidays are calculated and prorated within the system. Maintaining and updating Company rules within the system such as setting holiday years and entitlements based on variants such as part time, length of service etc and applying the Company Rules accurately to the relevant employee groups Perform individual and bulk data uploads to the system, creating excel spreadsheet, importing and exporting to excel Using document templates to create mail merges from data held in Cascade to produce individual employee letters for events such as annual pay review, annual bonus plan etc. Be the person who contacts the Vendors Helpdesk, secure 1st Line support to resolve systems issues and ensure issues are escalated if not resolved Work closely with internal payroll team to ensure accurate data and synchronisation between HR and Payroll modules of Cascade happen each month Maintain, allocate and protect User profiles, making sure that users are assigned the correct profile for their access level rights Process suppliers invoices at system for coding and 1st stage approval for payment Ad-hoc tasks to support managing HR projects, Reward programme and update HR systems. Knowledge, qualifications and experience Experience working with a Cascade HR system as Admin level is highly desirable Proven experience in Excel at intermediate level Expert using Microsoft Words, Outlook, Teams etc. Strong numeracy skills and comfortable with calculations. Customer Service Skills, respond to and resolve user queries in a clear and professional way Good written and verbal communication skills Highly organised and able to identify tasks based on priority Strong time management skills, able to multi-task and meet competing deadlines Able to maintain confidentiality of personal and sensitive data at all times Apply by sending us your CV or get in touch ASAP for further details.
Title: Service Desk Administrator Location : Dagenham Salary: £23,000 - £25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 26, 2024
Full time
Title: Service Desk Administrator Location : Dagenham Salary: £23,000 - £25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK s leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
Apr 26, 2024
Full time
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK s leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
IT Support Administrator - 22- 25K - West Yorkshire An established client of ours in the professional services sector are looking for a the IT Administrator to join their internal IT department, on a permanent basis. The successful candidate will provide generalist IT support to the business, and to support the IT Officer with technical related projects. This is an office-based role, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to Develop your IT skills further with the IT team. Role Responsibilities: IT Helpdesk duties - providing support on key IT systems - Windows, Office, DMS Typical IT Helpdesk duties including (non-comprehensive) setting up new contracts in SharePoint, setup & deploy IT equipment, upkeep of IT equipment, troubleshoot hardware and software issues and when necessary, work with third parties to report/log/resolve issues, setup fob keys, setup user accounts and profiles, maintain detailed inventory of all IT equipment) Create and maintain IT procedures, manuals, and guides. Assist with managing company telecommunications and mobile system. Participate in other duties as and when required. Azure Comply with all policies and procedures within the company. Carry out all duties with regard to and ensuring equal opportunity. Work with all employees within the company in the fulfilment of our aims. Ensure that you remain compliant with health and safety regulations and accepted safe practice at all times. Report any health and safety issues or contraventions witnessed anywhere within the business to your manager. This is an excellent opportunity for an enthusiastic and passionate IT Support Administrator to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine Brady for more information on (phone number removed) / email your CV to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
IT Support Administrator - 22- 25K - West Yorkshire An established client of ours in the professional services sector are looking for a the IT Administrator to join their internal IT department, on a permanent basis. The successful candidate will provide generalist IT support to the business, and to support the IT Officer with technical related projects. This is an office-based role, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to Develop your IT skills further with the IT team. Role Responsibilities: IT Helpdesk duties - providing support on key IT systems - Windows, Office, DMS Typical IT Helpdesk duties including (non-comprehensive) setting up new contracts in SharePoint, setup & deploy IT equipment, upkeep of IT equipment, troubleshoot hardware and software issues and when necessary, work with third parties to report/log/resolve issues, setup fob keys, setup user accounts and profiles, maintain detailed inventory of all IT equipment) Create and maintain IT procedures, manuals, and guides. Assist with managing company telecommunications and mobile system. Participate in other duties as and when required. Azure Comply with all policies and procedures within the company. Carry out all duties with regard to and ensuring equal opportunity. Work with all employees within the company in the fulfilment of our aims. Ensure that you remain compliant with health and safety regulations and accepted safe practice at all times. Report any health and safety issues or contraventions witnessed anywhere within the business to your manager. This is an excellent opportunity for an enthusiastic and passionate IT Support Administrator to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine Brady for more information on (phone number removed) / email your CV to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance + Benefits Job Type: Full time / Permanent About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company s profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a can-do attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, document types etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme . click apply for full job details
Apr 26, 2024
Full time
Account Director William Martin Location: Remote with travel to meet with colleagues and clients (including regular meetings in London) Salary: £45,000 per annum with Bonus and Car Allowance + Benefits Job Type: Full time / Permanent About Us William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes. Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards. Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success. About the role The purpose of the job is to be responsible for the delivery of consultancy services to assigned key clients with the support of Technical Account Managers. You will be responsible for overseeing the service deliverables and the technical service specific aspects of individual contracts. Our new Account Director will be a qualified health and safety / fire safety consultant or will possess a sufficient level of relevant technical knowledge and experience and will be responsible for managing our larger property management clients. The Account Director will liaise directly with the clients Health and Safety team, Facilities Managers and with William Martin Compliance Service Director(s), Team Managers, Technical Managers, Consultants and the Helpdesk team. The role will involve a mixture of business administration, including ensuring services are delivered to the Company s profit targets, drafting up fee proposals, reviewing fees, upselling opportunities and debt management etc., and in accordance with agreed Client Protocols. The Account Director will be at the forefront of our delivery of a high level, responsive quality service to clients and as such, excellent communication skills and a can-do attitude are key. Mental agility and a pro-active approach to problem solving are essential - planning ahead to foresee potential issues and taking personal responsibility for completing tasks. The role is home-based with travel to meet with colleagues and clients (including regular meetings in London). Key Duties: Deal with enquiries from clients and direct client communications. Keep the Client Management Director fully briefed of client specific developments / issues which may arise. Attend client meetings / briefings with the Technical Account Managers or independently, as appropriate. Be proactive and use initiative to develop client accounts through offering additional services to grow the value of accounts year on year. Ensure clients are informed of any high risk / P1 issues arising in accordance with specific client protocols (note that this may be the direct responsibility of the Technical Account Manager). Oversee the QA procedure (in consultation with the Quality, Accreditations and SHE Manager) in terms of ensuring reports are being produced in accordance with SLAs, Client Protocols, WMC standards, as well as legislative requirements and industry standards. Ensure feedback to Consultants via Team Managers / Technical Managers is constructive, balanced and appropriate. Implement and track quality objectives / KPIs. Oversee the adherence to SLAs and co-ordinate with the scheduling team re consultants visits to ensure SLAs are being met. Oversee the issuing of guidance via client protocols on common issues, new legislation and guidance and client requirements. Assist in the briefing of the Consultant teams on client-specific issues at Consultant meetings. Overseeing the technical responses to H&S / Fire etc. enquiries and meetings around this, any enforcement action, updates to templates, document types etc. and discussion with clients ahead of such changes. Be fully acquainted with the Meridian risk management system, Report Writer software and the client specific modifications to these systems. Co-ordinate with the Meridian software team to resolve Report Writer issues. Work with the Development Team as appropriate to enhance Meridian or Applications for the client (in strict accordance with WMC new software development protocols). Liaise with the Service Director(s) to ensure consistency across the service disciplines. Oversee the process, together with the Technical Account Managers and Team Managers / Technical Managers, of ensuring Consultants, and particularly new starters, gain knowledge of client accounts. Help to identify Consultant skills / training requirements and to communicate these to the appropriate Team Manager / Technical Manager. Work with Technical Account Manager(s) to produce monthly / annual client reports. Produce and analyse regular and ad-hoc reports of actions raised by Consultants across each client, for example. Identify any significant trends or patterns and identify appropriate recommendations. Monitor progress in closing client-specific Helpdesk tasks, in accordance with client-specific SLAs. Update client specific training materials, as required, to reflect changes in legislation, changes to client policies and procedures etc. Liaise with Training Administrator(s) regarding the planning and scheduling of client training - both online and face-to-face. Assist in the delivery of training to client staff on use of the Meridian system (face-to-face and via Web-Ex) and possibly face-to-face health and safety training (dependant on experience). Managing direct reports (Technical Account Managers). Periodically undertake consultancy services directly, as required. Assist where required to develop WMC internal safety systems and processes. Assist in mobilisation of new client contracts. Monitor and update the company forecast information on a regular basis. Liaise with the Finance Team to ensure client debt is addressed on a regular basis, escalating this to the client where required. Work on annual cost projections and forecasts, reviewing client fees on an annual basis. Provide quotes and fees for complex sites and new mobilisations (i.e. those outside the fee matrix). Oversee and report on client feedback, investigating any negative feedback and addressing corrective actions with the Team Managers / Technical Managers. Where required, co-ordinate and report on annual client feedback surveys. Liaise with external bodies that may complete work on our behalf (tracking their SLAs and escalating any concerns where appropriate). Also, ensuring timely payment to any such external bodies. Produce and communicate agendas and minutes if required. What you will need Essential NEBOSH H&S Diploma or equivalent and a minimum 5 years experience in advising on H&S / Fire Safety / Asbestos/ Legionella. Ability to work autonomously Willingness to travel (likely to be 60% home based) Ability to work on own initiative and pro-active approach to problem solving Excellent communication skills, both verbal and written. Ability to effectively interact with stakeholders at all levels, including senior executives, technical teams, and business users. Experience of Microsoft Office, other collaborative working systems is essential, as is a thorough working knowledge of Meridian. Desired Ability to deliver training courses Knowledge of FM / Property Management Environmental Knowledge / Qualification Personal Attributes Strong technical, commercial, organisation and operational skills with attention to detail. Honest, trustworthy, and able to work with integrity. Entrepreneurial mindset, with the ability to take an idea and turn it into reality. Customer focused with excellent communication and engagement skills. Strong analytical and problem-solving abilities, with a focus on delivering practical and effective solutions. Ability to make informed decisions under pressure and navigate complex situations. Results orientated with a proven ability to deliver projects on time, within budget, and meeting quality standards. Track record of successfully managing project scope, resources, and risks. Ability to adapt thrive in a fast-paced and dynamic environment. Willingness to embrace change and navigate through ambiguity. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme . click apply for full job details
Multi Trades Recruitment are seeking an experienced Helpdesk Administrator to join our team. The ideal candidate will have a strong background in data inputting and helpdesk operations. As a Workflow Operator, you will play a crucial role in our organisation, demonstrating excellent communication skills, confidence, and patience. Your primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to customer calls. Additionally, you will assist in planning both planned preventive maintenance (PPM) and reactive work. Monday - Friday 9.00am - 17.00pm Weekly Pay 12.50 p/h Fixed term contract 6 Months (Permanent roles available after) Duties & Responsibilities: Input and prioritize service requests from users using verbal and electronic communication methods. Dispatch reactive work orders and ensure their timely completion. Prepare and issue planned maintenance work orders. Close out planned maintenance work orders efficiently. Assist in maintaining workflow records and filing systems. Assign tasks to subcontractors, monitor their progress, and follow up on their work. Input and retrieve data accurately and efficiently on a daily basis using computerized systems within the helpdesk, generating necessary information and reports as required. Qualifications: Previous experience in data inputting and helpdesk operations is essential. Excellent communication skills, including verbal and written proficiency. Strong organizational and multitasking abilities. Confidence and patience when dealing with customers and service teams. Proficiency in computer systems and data entry. Ability to work in a dynamic and fast-paced environment. If you are a motivated individual with a background in helpdesk operations and data management, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of providing top-notch service to our valued customers.
Apr 26, 2024
Full time
Multi Trades Recruitment are seeking an experienced Helpdesk Administrator to join our team. The ideal candidate will have a strong background in data inputting and helpdesk operations. As a Workflow Operator, you will play a crucial role in our organisation, demonstrating excellent communication skills, confidence, and patience. Your primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to customer calls. Additionally, you will assist in planning both planned preventive maintenance (PPM) and reactive work. Monday - Friday 9.00am - 17.00pm Weekly Pay 12.50 p/h Fixed term contract 6 Months (Permanent roles available after) Duties & Responsibilities: Input and prioritize service requests from users using verbal and electronic communication methods. Dispatch reactive work orders and ensure their timely completion. Prepare and issue planned maintenance work orders. Close out planned maintenance work orders efficiently. Assist in maintaining workflow records and filing systems. Assign tasks to subcontractors, monitor their progress, and follow up on their work. Input and retrieve data accurately and efficiently on a daily basis using computerized systems within the helpdesk, generating necessary information and reports as required. Qualifications: Previous experience in data inputting and helpdesk operations is essential. Excellent communication skills, including verbal and written proficiency. Strong organizational and multitasking abilities. Confidence and patience when dealing with customers and service teams. Proficiency in computer systems and data entry. Ability to work in a dynamic and fast-paced environment. If you are a motivated individual with a background in helpdesk operations and data management, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of providing top-notch service to our valued customers.
Customer Service Administrator Nottingham A fantastic opportunity to join one of the UK s fastest growing, most innovative Fire and Security Companies, with over 20 years experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team. Package £22-24,000 Main Responsibilities Deal directly with customers either by telephone, electronically or via a customer portal and to provide best in class service Interact with both external and internal customers in a timely and effective way to provide the best in business customer service. To process telephone calls/emails relating to service / breakdowns and within the agreed KPI s Provide accurate and timely updates on customer portals Review Customer Service levels and raise poor service performance levels to Management. Ensure that customer complaints are dealt with in a timely manner and to the customers satisfaction. Liaising with your specific account(s) helpdesk/Web portal daily to process call outs, invoicing queries and any necessary further works. Chase reports, updates, etc. from subcontract labour. Maintain/ update quote log & service order log (daily) Senior. Ensure month end invoicing closed off and deadlines are adhered to. Raise credits notes for Senior sign off. Liaise with account helpdesk/ web portal daily to process call outs, invoicing queries. Sales enquiries are processed and quote requests from the portal are added as an enquiry. Ordering any relevant parts relating to any engineering works taking place at your specific account(s) including SSW. Knowledge and Responsibilities GCSE Math s/English C or above Knowledge of customer service principles and practices. IT skills, including Microsoft packages and email. Knowledge of administrative procedures. Accuracy at record keeping. Ability to priorities your own workload. Numeric, oral and written language applications. Excellent communication skills, including a clear, confident speaking voice. Able to build a rapport with customers. Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well. If you are local to the area and seeking a new Customer Service Administrator position, then please apply now. If your application is successful a 4way member will be in touch.
Apr 26, 2024
Full time
Customer Service Administrator Nottingham A fantastic opportunity to join one of the UK s fastest growing, most innovative Fire and Security Companies, with over 20 years experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team. Package £22-24,000 Main Responsibilities Deal directly with customers either by telephone, electronically or via a customer portal and to provide best in class service Interact with both external and internal customers in a timely and effective way to provide the best in business customer service. To process telephone calls/emails relating to service / breakdowns and within the agreed KPI s Provide accurate and timely updates on customer portals Review Customer Service levels and raise poor service performance levels to Management. Ensure that customer complaints are dealt with in a timely manner and to the customers satisfaction. Liaising with your specific account(s) helpdesk/Web portal daily to process call outs, invoicing queries and any necessary further works. Chase reports, updates, etc. from subcontract labour. Maintain/ update quote log & service order log (daily) Senior. Ensure month end invoicing closed off and deadlines are adhered to. Raise credits notes for Senior sign off. Liaise with account helpdesk/ web portal daily to process call outs, invoicing queries. Sales enquiries are processed and quote requests from the portal are added as an enquiry. Ordering any relevant parts relating to any engineering works taking place at your specific account(s) including SSW. Knowledge and Responsibilities GCSE Math s/English C or above Knowledge of customer service principles and practices. IT skills, including Microsoft packages and email. Knowledge of administrative procedures. Accuracy at record keeping. Ability to priorities your own workload. Numeric, oral and written language applications. Excellent communication skills, including a clear, confident speaking voice. Able to build a rapport with customers. Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well. If you are local to the area and seeking a new Customer Service Administrator position, then please apply now. If your application is successful a 4way member will be in touch.
At Jurni Leasing, we re growing fast. We are one of the UK s largest vehicle leasing brokers with offices across the country. We have access to all vehicle manufacturers and funders, enabling us to provide our customers with any vehicle anywhere, anytime, anyhow. We are looking for smart, talented, fun and committed people who want to work hard and be part of our exciting future. We have new opportunities for Partner Sales Support Administrators to join our sales support team in North Leigh. Our franchise programme has over 40 individual leasing partners and in this role you will provide sales support to our partners in our Head Office in North Leigh. Responsibilities Manage customer accounts, answering any queries and dealing with client enquiries about credit terms, products, prices, and availability on an ongoing basis. Be responsible for the administration of the accounts, liaising with sales consultants to ensure collation of up-to-date information in a timely manner. Process and submit client credit proposals to our finance partners. Produce customer order forms and finance agreements. See orders through to pay out and completion. The candidate will need to create, edit, and update spreadsheets and other business documents and continue to maintain them in an accurate and timely way. Track and manage vehicle due dates, arranging vehicle deliveries and collections. Provide general administrative support as needed. Develop relationships with our existing clients by providing support, information, and guidance. Liaise with the sales team, customers, and dealers. Skills and requirements: Customer focused with excellent communication and interpersonal skills. Highly organised with attention to detail. Good time management. Have good problem solving skills with the ability to work on multiple tasks at once. Be able to build long-lasting and mutually beneficial relationships with their contacts. The candidate will need to be highly systems focused with strong MS Office skills. Have a proactive approach, a willingness to learn and the ability to adapt are essential. Previous experience of working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous. What we offer: 25 days annual leave Comprehensive training and personal development Enhanced pension contribution Free parking Cycle to work scheme This role is permanent, full time and based in North Leigh. The salary is £25,000 to £27,000 per annum. If you have experience of working in a dealership or finance broker this role would be ideal for you no weekends or late evenings. People with experience in customer services, service advisor or helpdesk advisors would also be perfect for this role. Job Types: Full-time, Permanent Schedule: Day shift Monday to Friday
Apr 26, 2024
Full time
At Jurni Leasing, we re growing fast. We are one of the UK s largest vehicle leasing brokers with offices across the country. We have access to all vehicle manufacturers and funders, enabling us to provide our customers with any vehicle anywhere, anytime, anyhow. We are looking for smart, talented, fun and committed people who want to work hard and be part of our exciting future. We have new opportunities for Partner Sales Support Administrators to join our sales support team in North Leigh. Our franchise programme has over 40 individual leasing partners and in this role you will provide sales support to our partners in our Head Office in North Leigh. Responsibilities Manage customer accounts, answering any queries and dealing with client enquiries about credit terms, products, prices, and availability on an ongoing basis. Be responsible for the administration of the accounts, liaising with sales consultants to ensure collation of up-to-date information in a timely manner. Process and submit client credit proposals to our finance partners. Produce customer order forms and finance agreements. See orders through to pay out and completion. The candidate will need to create, edit, and update spreadsheets and other business documents and continue to maintain them in an accurate and timely way. Track and manage vehicle due dates, arranging vehicle deliveries and collections. Provide general administrative support as needed. Develop relationships with our existing clients by providing support, information, and guidance. Liaise with the sales team, customers, and dealers. Skills and requirements: Customer focused with excellent communication and interpersonal skills. Highly organised with attention to detail. Good time management. Have good problem solving skills with the ability to work on multiple tasks at once. Be able to build long-lasting and mutually beneficial relationships with their contacts. The candidate will need to be highly systems focused with strong MS Office skills. Have a proactive approach, a willingness to learn and the ability to adapt are essential. Previous experience of working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous. What we offer: 25 days annual leave Comprehensive training and personal development Enhanced pension contribution Free parking Cycle to work scheme This role is permanent, full time and based in North Leigh. The salary is £25,000 to £27,000 per annum. If you have experience of working in a dealership or finance broker this role would be ideal for you no weekends or late evenings. People with experience in customer services, service advisor or helpdesk advisors would also be perfect for this role. Job Types: Full-time, Permanent Schedule: Day shift Monday to Friday