If you are a reliable HR professional looking for a challenging role where you can make a difference, we would love to hear from you! We are seeking a highly skilled and motivated Human Resources Advisor to join our team. As a Human Resources Advisor, you will play a crucial role in supporting our HR department and ensuring the smooth operation of various HR functions. This is an exciting opportunity to contribute to the success of our organization and make a positive impact on our employees. Please note that this vacancy is based on site 5 days a week. Salary: 32,500 - 35,000 per annum Contracted hours: 37.5 hours per week Working Hours: 9am - 5pm Key Responsibilities of the Role: - Provide guidance and support to employees and management on HR-related matters. - Maintain employee records and ensure compliance with relevant laws and regulations. - Handle casework, including investigations, disciplinaries, appeals, occupational health, absences management, and performance management. - Support performance management processes, including goal setting, performance evaluations, and development plans. - Assist with benefits administration, including enrolment, changes, and inquiries. - Conduct research on HR best practices and assist with the development and implementation of HR policies and procedures. - Maintain knowledge of current HR trends and developments. Preferred Skills: - Strong knowledge of HR principles, practices, and procedures. - Proficient in data entry and record keeping. - Excellent communication skills, both written and verbal. - Ability to manage confidential information with discretion. - Strong organisational skills with attention to detail. - Ability to work independently as well as collaboratively in a team environment. Requirements: - Must have CIPD level 5 qualification or above. - Proven minimum of 2 years' experience in a similar HR position - including HR Advisor, HR Business Partner, Human Resources Advisor, HRBP, HR Generalist, etc. Benefits: - Company pension. - Generous holiday entitlement. - Blue Light Card - discounts on shopping, days out, restaurants and much more. - Staff development and training - bespoke and progressive approach with abundant opportunities for career development. - Refer a friend scheme - rewards you up to 500 for every recommendation that you make that successfully starts working for us. - Free on-site parking. - Health Shield - health checks and cash back plans that make it easy and affordable for our employees to manage their health. - My GP Anytime - through Health Shield enjoy 24/7 phone access to a GP with the option for a video chat on weekdays and a private prescriptions service. - My Counselling - through Health Shield, enjoy 24/7 Counselling and Support Helpline providing guidance and counselling on matters from family to finance. If you are enthusiastic about HR, thrive in a fast-paced environment, and want to contribute to the success of our client, we encourage you to apply today!
Apr 29, 2024
Full time
If you are a reliable HR professional looking for a challenging role where you can make a difference, we would love to hear from you! We are seeking a highly skilled and motivated Human Resources Advisor to join our team. As a Human Resources Advisor, you will play a crucial role in supporting our HR department and ensuring the smooth operation of various HR functions. This is an exciting opportunity to contribute to the success of our organization and make a positive impact on our employees. Please note that this vacancy is based on site 5 days a week. Salary: 32,500 - 35,000 per annum Contracted hours: 37.5 hours per week Working Hours: 9am - 5pm Key Responsibilities of the Role: - Provide guidance and support to employees and management on HR-related matters. - Maintain employee records and ensure compliance with relevant laws and regulations. - Handle casework, including investigations, disciplinaries, appeals, occupational health, absences management, and performance management. - Support performance management processes, including goal setting, performance evaluations, and development plans. - Assist with benefits administration, including enrolment, changes, and inquiries. - Conduct research on HR best practices and assist with the development and implementation of HR policies and procedures. - Maintain knowledge of current HR trends and developments. Preferred Skills: - Strong knowledge of HR principles, practices, and procedures. - Proficient in data entry and record keeping. - Excellent communication skills, both written and verbal. - Ability to manage confidential information with discretion. - Strong organisational skills with attention to detail. - Ability to work independently as well as collaboratively in a team environment. Requirements: - Must have CIPD level 5 qualification or above. - Proven minimum of 2 years' experience in a similar HR position - including HR Advisor, HR Business Partner, Human Resources Advisor, HRBP, HR Generalist, etc. Benefits: - Company pension. - Generous holiday entitlement. - Blue Light Card - discounts on shopping, days out, restaurants and much more. - Staff development and training - bespoke and progressive approach with abundant opportunities for career development. - Refer a friend scheme - rewards you up to 500 for every recommendation that you make that successfully starts working for us. - Free on-site parking. - Health Shield - health checks and cash back plans that make it easy and affordable for our employees to manage their health. - My GP Anytime - through Health Shield enjoy 24/7 phone access to a GP with the option for a video chat on weekdays and a private prescriptions service. - My Counselling - through Health Shield, enjoy 24/7 Counselling and Support Helpline providing guidance and counselling on matters from family to finance. If you are enthusiastic about HR, thrive in a fast-paced environment, and want to contribute to the success of our client, we encourage you to apply today!
About The Role Finally! A career with a great company, great hours and great earning potential. Telesales Advisor Greater Manchester Base salary of £22,575- £23,500 (depending on experience) with realistic on target earnings of £33,500.000 Great hours Monday to Friday, with no evenings or weekends! Good news! If you're great at building rapport with business customers, and having brilliant discussions regarding their needs, you've just found the right career! Our working hours and the earning potential with our successful, secure company may be exactly what you're looking for We are phs Compliance , the we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing . We want a polite , reliable person to come and join our friendly sales team . To be successful here, consider these questions: Do you have Telesales experience? Are you good at building rapport? Are you great at listening, establishing needs and asking questions to provide the right solution? Have you got experience of selling contractual services? Are you organised and good at closing sales? If so, this is a great place to work! You will be part of a supportive team, and the rewards continue to grow. Add to this uncapped commission and fabulous working hours Monday to Friday (no weekend or evening work). You will be appreciated here, and we recognise that work-life balance is important so there is no evening or weekend working. Most important for us is someone with honesty, integrity, and a positive can-do attitude. If you are reliable, determined, and have a great sales background, we would be delighted to meet you. Your role as Telesales Advisor with us at phs Compliance : Calling our existing business customers to understand their needs, providing the best solutions, and growing the number of services they have with us Listening to and understanding the cause of any queries or cancellations. Asking questions to provide solutions that support the customer and retain their valued business Being the industry expert for your customers, knowing / selling the services . Account management (inbound calls / emails from your customers / updating details on the CRM) Achieving and working towards set targets and KPIs (daily, weekly, periodically) In return for your commitment and expertise as a Telesales Advisor at phs Compliance A guaranteed base salary of £22,575- £23,500 (Depending on experience) First year achievable OTE of circa £33,500. This figure is based on what new starters have actually achieved. A rewarding bonus scheme and regular incentives Great working hours Monday to Friday 9am - 5pm, no weekend or evening working. An extensive induction programme, excellent ongoing training and development We offer accredited ILM training through external and in-house training Apprenticeships and personal development opportunities for a great career with us Free parking onsite that will save you a fortune Amazing employee discounts with major supermarkets and retailers with phsPerks 31 days holiday (inclusive of bank holidays), plus a 'Buy and Sell' holiday scheme Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more A career with our well-established company awaits you. If you are personable, confident on the phone, and enjoy Account Management and Telesales, we would love to hear from you. Apply now. Phs compliance focuses on helping more than 2,000 UK and Irish business customers test, install and manage their property infrastructure assets. PHS Compliance self-delivers electrical test and inspection, M&E installation & maintenance & asset verification with over 400 engineers based nationwide. Our technical and quality management standards are second to none, we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination
Apr 29, 2024
Full time
About The Role Finally! A career with a great company, great hours and great earning potential. Telesales Advisor Greater Manchester Base salary of £22,575- £23,500 (depending on experience) with realistic on target earnings of £33,500.000 Great hours Monday to Friday, with no evenings or weekends! Good news! If you're great at building rapport with business customers, and having brilliant discussions regarding their needs, you've just found the right career! Our working hours and the earning potential with our successful, secure company may be exactly what you're looking for We are phs Compliance , the we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing . We want a polite , reliable person to come and join our friendly sales team . To be successful here, consider these questions: Do you have Telesales experience? Are you good at building rapport? Are you great at listening, establishing needs and asking questions to provide the right solution? Have you got experience of selling contractual services? Are you organised and good at closing sales? If so, this is a great place to work! You will be part of a supportive team, and the rewards continue to grow. Add to this uncapped commission and fabulous working hours Monday to Friday (no weekend or evening work). You will be appreciated here, and we recognise that work-life balance is important so there is no evening or weekend working. Most important for us is someone with honesty, integrity, and a positive can-do attitude. If you are reliable, determined, and have a great sales background, we would be delighted to meet you. Your role as Telesales Advisor with us at phs Compliance : Calling our existing business customers to understand their needs, providing the best solutions, and growing the number of services they have with us Listening to and understanding the cause of any queries or cancellations. Asking questions to provide solutions that support the customer and retain their valued business Being the industry expert for your customers, knowing / selling the services . Account management (inbound calls / emails from your customers / updating details on the CRM) Achieving and working towards set targets and KPIs (daily, weekly, periodically) In return for your commitment and expertise as a Telesales Advisor at phs Compliance A guaranteed base salary of £22,575- £23,500 (Depending on experience) First year achievable OTE of circa £33,500. This figure is based on what new starters have actually achieved. A rewarding bonus scheme and regular incentives Great working hours Monday to Friday 9am - 5pm, no weekend or evening working. An extensive induction programme, excellent ongoing training and development We offer accredited ILM training through external and in-house training Apprenticeships and personal development opportunities for a great career with us Free parking onsite that will save you a fortune Amazing employee discounts with major supermarkets and retailers with phsPerks 31 days holiday (inclusive of bank holidays), plus a 'Buy and Sell' holiday scheme Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more A career with our well-established company awaits you. If you are personable, confident on the phone, and enjoy Account Management and Telesales, we would love to hear from you. Apply now. Phs compliance focuses on helping more than 2,000 UK and Irish business customers test, install and manage their property infrastructure assets. PHS Compliance self-delivers electrical test and inspection, M&E installation & maintenance & asset verification with over 400 engineers based nationwide. Our technical and quality management standards are second to none, we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination
Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right? We've already done big things since launching in the UK in 2020. In our first 24 months, we gained a huge 3 million customers. And just 14 months into our journey, we earned double-unicorn status - the fastest company in Europe to do so bragging-not-bragging There are some exciting projects coming up and we've got big growth plans. Want to join us? About the role: The Senior People Partner at Zilch is a strategic and hands-on role responsible for managing various aspects of the employee lifecycle. You will collaborate closely with the People team, management, and cross-functional departments to develop and implement People programs and initiatives that align with our company's values, goals, and overall vision. As a trusted advisor, you will act as a bridge between employees and management, promoting an engaging, inclusive, and high-performing work environment. Day-to-day responsibilities will include: Employee Relations: Foster positive working relationships by providing support and guidance to employees and managers on a wide range of People-related matters, including performance management, conflict resolution, and policy interpretation. Performance Management: Support the performance evaluation process by providing coaching to managers on performance feedback, goal setting, and development plans for their teams. Learning and Development: Identify training needs and work with the Learning and Development team to implement effective learning initiatives and employee development programs. Diversity, Equity, and Inclusion: Champion diversity and inclusion efforts within the organisation, promoting a culture that embraces different perspectives and backgrounds. Employee Engagement: Implement strategies to enhance employee engagement and job satisfaction, conducting surveys, analysing feedback, and recommending action plans. Compensation and Benefits: Collaborate with the People team and management on compensation planning, ensuring market competitiveness and fairness across the organisation. People Policy and Compliance: Stay up to date with employment laws and regulations, ensuring that the company's People policies and practices comply with legal requirements. Employee Communications: Facilitate effective communication between employees and management, providing regular updates on company news, changes, and initiatives. Employee Relations Cases: Handling end to end ER cases including disciplinaries, grievances, investigations, suspension, and dismissals. Complex Requests: Managing complex flexible working requests, reasonable adjustments, internal transfers and out of cycle changes. Risk assessment: Assessing and identifying the legal and commercial risks to the business in all practices. Compliance: Ensuring compliance with legal, regulatory, CIPD and Acas guidelines. Partnering: Partnering with senior stakeholders and managers to understand their business areas and adding value with advice and operations. Working planning: Workforce planning and advising on resource management. Understanding budgets, costs and forecasts. Consistency & Fairness: Ensuring consistency and fair practices across the company. Projects: Leading companywide and people projects as assigned by your line manager. Other: Other work as reasonably required. What we're looking for: Required • Proven experience as a People Generalist, People Business Partner, or similar role, preferably in a fast-paced tech or startup environment. • Strong knowledge of People best practices, employment laws, and industry trends. • Exceptional communication, interpersonal, and conflict resolution skills. • Demonstrated ability to build trust, influence, and collaborate with stakeholders at all levels. • High level of empathy, cultural awareness, and commitment to diversity and inclusion. • Proficiency with HRIS and other People-related tools and systems • Strategic thinker with commercial and hands-on approach to problem-solving • CIPD level 3 or 5 complete Preferred • Bachelor's degree in HR/People Management, Social Science or a related field. What we offer: Compensation & Savings Pension scheme - 5% employee contribution and 3% employer contribution Death in Service scheme - 3x your annual basic salary to nominated beneficiaries Income Protection - up to 75% of annual basic salary to cover long term injury or illness Private Medical Insurance including; GP consultations (video, telephone or face-to-face) Prescribed medication In-patient, day-patient and out-patient care Mental health support Physiotherapy Advanced cancer cover Employee Assistance Programme including Unlimited mental health sessions 24/7 remote GP & physiotherapy 24/7 helpline for emotional & practical support Savings & discounts on everyday shopping 1:1 personalised wellbeing consultations Family Friendly Policies Enhanced maternity pay Enhanced paternity pay Enhanced adoption pay 5% cashback in Zilch rewards on purchases through the app £200 Zilch rewards bonus for WFH set up Learning & Development Professional Qualifications Professional Memberships Learning Suite for e-courses Internal Training Programmes FCA & Regulatory training Hybrid Working 3 days in office Casual dress code Work related social events Free fruit, snacks, and refreshments in the office Zilch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. To apply for this role, please submit your CV along with a cover letter. We acknowledge receipt of your resume for a position at Zilch and we appreciate your interest in joining our business. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process. We wish you every success. Zilch Technology is an equal opportunities employer and we encourage all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief. Apply for this Job
Apr 29, 2024
Full time
Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right? We've already done big things since launching in the UK in 2020. In our first 24 months, we gained a huge 3 million customers. And just 14 months into our journey, we earned double-unicorn status - the fastest company in Europe to do so bragging-not-bragging There are some exciting projects coming up and we've got big growth plans. Want to join us? About the role: The Senior People Partner at Zilch is a strategic and hands-on role responsible for managing various aspects of the employee lifecycle. You will collaborate closely with the People team, management, and cross-functional departments to develop and implement People programs and initiatives that align with our company's values, goals, and overall vision. As a trusted advisor, you will act as a bridge between employees and management, promoting an engaging, inclusive, and high-performing work environment. Day-to-day responsibilities will include: Employee Relations: Foster positive working relationships by providing support and guidance to employees and managers on a wide range of People-related matters, including performance management, conflict resolution, and policy interpretation. Performance Management: Support the performance evaluation process by providing coaching to managers on performance feedback, goal setting, and development plans for their teams. Learning and Development: Identify training needs and work with the Learning and Development team to implement effective learning initiatives and employee development programs. Diversity, Equity, and Inclusion: Champion diversity and inclusion efforts within the organisation, promoting a culture that embraces different perspectives and backgrounds. Employee Engagement: Implement strategies to enhance employee engagement and job satisfaction, conducting surveys, analysing feedback, and recommending action plans. Compensation and Benefits: Collaborate with the People team and management on compensation planning, ensuring market competitiveness and fairness across the organisation. People Policy and Compliance: Stay up to date with employment laws and regulations, ensuring that the company's People policies and practices comply with legal requirements. Employee Communications: Facilitate effective communication between employees and management, providing regular updates on company news, changes, and initiatives. Employee Relations Cases: Handling end to end ER cases including disciplinaries, grievances, investigations, suspension, and dismissals. Complex Requests: Managing complex flexible working requests, reasonable adjustments, internal transfers and out of cycle changes. Risk assessment: Assessing and identifying the legal and commercial risks to the business in all practices. Compliance: Ensuring compliance with legal, regulatory, CIPD and Acas guidelines. Partnering: Partnering with senior stakeholders and managers to understand their business areas and adding value with advice and operations. Working planning: Workforce planning and advising on resource management. Understanding budgets, costs and forecasts. Consistency & Fairness: Ensuring consistency and fair practices across the company. Projects: Leading companywide and people projects as assigned by your line manager. Other: Other work as reasonably required. What we're looking for: Required • Proven experience as a People Generalist, People Business Partner, or similar role, preferably in a fast-paced tech or startup environment. • Strong knowledge of People best practices, employment laws, and industry trends. • Exceptional communication, interpersonal, and conflict resolution skills. • Demonstrated ability to build trust, influence, and collaborate with stakeholders at all levels. • High level of empathy, cultural awareness, and commitment to diversity and inclusion. • Proficiency with HRIS and other People-related tools and systems • Strategic thinker with commercial and hands-on approach to problem-solving • CIPD level 3 or 5 complete Preferred • Bachelor's degree in HR/People Management, Social Science or a related field. What we offer: Compensation & Savings Pension scheme - 5% employee contribution and 3% employer contribution Death in Service scheme - 3x your annual basic salary to nominated beneficiaries Income Protection - up to 75% of annual basic salary to cover long term injury or illness Private Medical Insurance including; GP consultations (video, telephone or face-to-face) Prescribed medication In-patient, day-patient and out-patient care Mental health support Physiotherapy Advanced cancer cover Employee Assistance Programme including Unlimited mental health sessions 24/7 remote GP & physiotherapy 24/7 helpline for emotional & practical support Savings & discounts on everyday shopping 1:1 personalised wellbeing consultations Family Friendly Policies Enhanced maternity pay Enhanced paternity pay Enhanced adoption pay 5% cashback in Zilch rewards on purchases through the app £200 Zilch rewards bonus for WFH set up Learning & Development Professional Qualifications Professional Memberships Learning Suite for e-courses Internal Training Programmes FCA & Regulatory training Hybrid Working 3 days in office Casual dress code Work related social events Free fruit, snacks, and refreshments in the office Zilch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. To apply for this role, please submit your CV along with a cover letter. We acknowledge receipt of your resume for a position at Zilch and we appreciate your interest in joining our business. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process. We wish you every success. Zilch Technology is an equal opportunities employer and we encourage all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief. Apply for this Job
Senior Helpline Advisor Do you want to make a difference every day? Do you have resilience and adaptability? Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced? If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage and Early Interventions Officer) In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team. Position: 5511 Senior Helpline Advisor (internal title Senior Triage and Early Interventions Officer- Children and Young People) Location: London/hybrid Hours: Full-time, 37.5 hours. Monday- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm (Flexible working available) Contract: Fixed term until 16th January 2025 Salary: Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance and up to £1,000 per annum Line Manager Allowance). Closing Date: 30th April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date. The Role As a Senior Triage Officer - Children and Young people s Service, you will be: Managing a team delivering initial telephone-based support and an effective triage service to those affected by crime Responsible for line managing a team including recruitment, performance management and monitoring, support and guidance Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client s needs is provided. Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all legislative requirements Be the point of escalation for complex and sensitive cases and queries, whilst providing support, advice and guidance to the team Managing and monitoring workloads across the team, promoting effective communication channels to ensure best practice About You You will need to have the following essential skills: The ability to undertake impact and risks assessments and identify appropriate support Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system Ability to work independently and as part of a team, sharing, coaching others. Good communication skills, both verbally & written and ability to demonstrate empathy In Return Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Pension with 5% employer contribution Enhanced sick pay allowances, maternity and paternity payments High Street, retail, holiday, entertainment and leisure discounts - Access to our financial wellbeing hub and salary deducted finance Employee assistance programme and wellbeing support Ongoing training and support with opportunities for career development and progression About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line. Please note this role is being advertised by NFP People on behalf of our client.
Apr 26, 2024
Contractor
Senior Helpline Advisor Do you want to make a difference every day? Do you have resilience and adaptability? Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced? If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage and Early Interventions Officer) In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team. Position: 5511 Senior Helpline Advisor (internal title Senior Triage and Early Interventions Officer- Children and Young People) Location: London/hybrid Hours: Full-time, 37.5 hours. Monday- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm (Flexible working available) Contract: Fixed term until 16th January 2025 Salary: Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance and up to £1,000 per annum Line Manager Allowance). Closing Date: 30th April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date. The Role As a Senior Triage Officer - Children and Young people s Service, you will be: Managing a team delivering initial telephone-based support and an effective triage service to those affected by crime Responsible for line managing a team including recruitment, performance management and monitoring, support and guidance Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client s needs is provided. Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all legislative requirements Be the point of escalation for complex and sensitive cases and queries, whilst providing support, advice and guidance to the team Managing and monitoring workloads across the team, promoting effective communication channels to ensure best practice About You You will need to have the following essential skills: The ability to undertake impact and risks assessments and identify appropriate support Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system Ability to work independently and as part of a team, sharing, coaching others. Good communication skills, both verbally & written and ability to demonstrate empathy In Return Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Pension with 5% employer contribution Enhanced sick pay allowances, maternity and paternity payments High Street, retail, holiday, entertainment and leisure discounts - Access to our financial wellbeing hub and salary deducted finance Employee assistance programme and wellbeing support Ongoing training and support with opportunities for career development and progression About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line. Please note this role is being advertised by NFP People on behalf of our client.
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
Apr 25, 2024
Full time
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
Apr 25, 2024
Full time
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
Do you have good customer service skills? Come and join our client's Green Doctor team. Want to help some of the most vulnerable people keep warm this winter and manage their energy bills? Come and join our client's Green Doctor team. Home Energy Advisor (Green Doctor) Reference : GD0424 Location : Kent, Hybrid Working (On site at Gravesend Office/Remote working delivering home visits and outreach) Contract : Fixed Term Contract March 2025 (with possibility to extend further) Salary : £25,000 Hours: 37.5 hours per week Summary of role : The charity's Green Doctors deliver home visits and telephone consultations across Slough, Maidenhead & Windsor & the surrounding areas. Consultations are a mix of advice, installation of small practical energy-saving measures such as low energy light bulbs and draft proofing and referring on to other health and wellbeing services. The organisation aims to reduce their client s energy bills and save them money in a variety of ways including providing a bill switching service. You will be a practical, people-person with a passion for helping vulnerable people. You must have either knowledge or experience in energy efficiency to provide tailored energy saving advice, and the ability to adapt your approach to suit client s varying needs. You must be comfortable with lone working and in managing your own workload. A qualification as Domestic Energy Assessor (DEA), NVQ Level 3 (6049-03) Provide Energy Efficiency Services, or City and Guilds Energy Awareness (6281-01) is desirable, but relevant experience within the field or a willingness to take the qualification will be considered. (20 paid study hours). A full clean driving licence is required. In return the organisation offers you: A competitive salary Generous holiday entitlement of 25 days per annum plus public holidays Health Cash Plan and 24-hour online access to a GP PERKS scheme such as discounted gym membership and shopping discounts Employee Assistance Programme - including mental health helpline and face to face counselling Salary sacrifice schemes including cycle to work and pension contributions Family friendly policies to support work/life balance with time off in lieu for out of hours activities Business travel expenses The Employer The charity works with communities across the south of England to transform their lives and the places where they live. They have been at the forefront of social and environmental regeneration for over 25 years, and today they have a simple mission: to create better places, improve people s prospects, and promote greener living and working. The organisation is passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that they do. Each year they deliver over 100 innovative projects, tackling the biggest issues facing communities and creating real and lasting, positive change. Closing date for applications: 12th May 2024 Interview date: TBC Interested? To apply, please click the apply button. You will be taken to a simple CHM Recruit form where you can find out more information and complete your application by following the instructions. Appointment to this role is subject to an enhanced records check through the Disclosure and Barring Service (DBS). The charity is an equal opportunities employer and welcomes applications from all members of the community. No agencies please. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Apr 25, 2024
Contractor
Do you have good customer service skills? Come and join our client's Green Doctor team. Want to help some of the most vulnerable people keep warm this winter and manage their energy bills? Come and join our client's Green Doctor team. Home Energy Advisor (Green Doctor) Reference : GD0424 Location : Kent, Hybrid Working (On site at Gravesend Office/Remote working delivering home visits and outreach) Contract : Fixed Term Contract March 2025 (with possibility to extend further) Salary : £25,000 Hours: 37.5 hours per week Summary of role : The charity's Green Doctors deliver home visits and telephone consultations across Slough, Maidenhead & Windsor & the surrounding areas. Consultations are a mix of advice, installation of small practical energy-saving measures such as low energy light bulbs and draft proofing and referring on to other health and wellbeing services. The organisation aims to reduce their client s energy bills and save them money in a variety of ways including providing a bill switching service. You will be a practical, people-person with a passion for helping vulnerable people. You must have either knowledge or experience in energy efficiency to provide tailored energy saving advice, and the ability to adapt your approach to suit client s varying needs. You must be comfortable with lone working and in managing your own workload. A qualification as Domestic Energy Assessor (DEA), NVQ Level 3 (6049-03) Provide Energy Efficiency Services, or City and Guilds Energy Awareness (6281-01) is desirable, but relevant experience within the field or a willingness to take the qualification will be considered. (20 paid study hours). A full clean driving licence is required. In return the organisation offers you: A competitive salary Generous holiday entitlement of 25 days per annum plus public holidays Health Cash Plan and 24-hour online access to a GP PERKS scheme such as discounted gym membership and shopping discounts Employee Assistance Programme - including mental health helpline and face to face counselling Salary sacrifice schemes including cycle to work and pension contributions Family friendly policies to support work/life balance with time off in lieu for out of hours activities Business travel expenses The Employer The charity works with communities across the south of England to transform their lives and the places where they live. They have been at the forefront of social and environmental regeneration for over 25 years, and today they have a simple mission: to create better places, improve people s prospects, and promote greener living and working. The organisation is passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that they do. Each year they deliver over 100 innovative projects, tackling the biggest issues facing communities and creating real and lasting, positive change. Closing date for applications: 12th May 2024 Interview date: TBC Interested? To apply, please click the apply button. You will be taken to a simple CHM Recruit form where you can find out more information and complete your application by following the instructions. Appointment to this role is subject to an enhanced records check through the Disclosure and Barring Service (DBS). The charity is an equal opportunities employer and welcomes applications from all members of the community. No agencies please. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Do you have good customer service skills? Come and join our Green Doctor team at Groundwork South Want to help some of the most vulnerable people keep warm this winter and manage their energy bills? Come and join our Green Doctor team at Groundwork South. Home Energy Advisor (Green Doctor) Reference: GD0424 Location: Kent, Hybrid Working (On site at Gravesend Office/Remote working delivering home visits and outreach) Contract: Fixed Term Contract March 2025 (with possibility to extend further) Salary: £25,000 Hours: 37.5 hours per week Summary of role: Our Green Doctors deliver home visits and telephone consultations across Kent & Medway. Consultations are a mix of advice, installation of small practical energy-saving measures such as low energy light bulbs and draft proofing and referring on to other health and wellbeing services. We aim to reduce our client s energy bills and save them money in a variety of ways including providing a bill switching service. You will be a practical, people-person with a passion for helping vulnerable people. You must have either knowledge or experience in energy efficiency to provide tailored energy saving advice, and the ability to adapt your approach to suit our client s varying needs. You must be comfortable with lone working and in managing your own workload. A qualification as Domestic Energy Assessor (DEA), NVQ Level 3 (6049-03) Provide Energy Efficiency Services, or City and Guilds Energy Awareness (6281-01) is desirable, but relevant experience within the field or a willingness to take the qualification will be considered. (20 paid study hours). A full clean driving licence is required. In return we offer you: A competitive salary Generous holiday entitlement of 25 days per annum plus public holidays Health Cash Plan and 24 hour online access to a GP PERKS scheme such as discounted gym membership and shopping discounts Employee Assistance Programme - including mental health helpline and face to face counselling Salary sacrifice schemes including cycle to work and pension contributions Family friendly policies to support work/life balance with time off in lieu for out of hours activities Business travel expenses We are a creative, committed and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team. Groundwork South Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people s prospects, and promote greener living and working. We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change. Closing date for applications: 12th May 2024 Interview date: TBC Interested? If you would like to find out more, please click the apply button . You will be directed to our website to complete your application for this position. Appointment to this role is subject to an enhanced records check through the Disclosure and Barring Service (DBS). Groundwork South is an equal opportunities employer and welcomes applications from all members of the community. No agencies please.
Apr 25, 2024
Contractor
Do you have good customer service skills? Come and join our Green Doctor team at Groundwork South Want to help some of the most vulnerable people keep warm this winter and manage their energy bills? Come and join our Green Doctor team at Groundwork South. Home Energy Advisor (Green Doctor) Reference: GD0424 Location: Kent, Hybrid Working (On site at Gravesend Office/Remote working delivering home visits and outreach) Contract: Fixed Term Contract March 2025 (with possibility to extend further) Salary: £25,000 Hours: 37.5 hours per week Summary of role: Our Green Doctors deliver home visits and telephone consultations across Kent & Medway. Consultations are a mix of advice, installation of small practical energy-saving measures such as low energy light bulbs and draft proofing and referring on to other health and wellbeing services. We aim to reduce our client s energy bills and save them money in a variety of ways including providing a bill switching service. You will be a practical, people-person with a passion for helping vulnerable people. You must have either knowledge or experience in energy efficiency to provide tailored energy saving advice, and the ability to adapt your approach to suit our client s varying needs. You must be comfortable with lone working and in managing your own workload. A qualification as Domestic Energy Assessor (DEA), NVQ Level 3 (6049-03) Provide Energy Efficiency Services, or City and Guilds Energy Awareness (6281-01) is desirable, but relevant experience within the field or a willingness to take the qualification will be considered. (20 paid study hours). A full clean driving licence is required. In return we offer you: A competitive salary Generous holiday entitlement of 25 days per annum plus public holidays Health Cash Plan and 24 hour online access to a GP PERKS scheme such as discounted gym membership and shopping discounts Employee Assistance Programme - including mental health helpline and face to face counselling Salary sacrifice schemes including cycle to work and pension contributions Family friendly policies to support work/life balance with time off in lieu for out of hours activities Business travel expenses We are a creative, committed and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team. Groundwork South Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people s prospects, and promote greener living and working. We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change. Closing date for applications: 12th May 2024 Interview date: TBC Interested? If you would like to find out more, please click the apply button . You will be directed to our website to complete your application for this position. Appointment to this role is subject to an enhanced records check through the Disclosure and Barring Service (DBS). Groundwork South is an equal opportunities employer and welcomes applications from all members of the community. No agencies please.
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
Apr 25, 2024
Full time
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
Apr 24, 2024
Full time
About The Role What you'll be doing: You'll be joining a small team of between 4 - 6 members of staff You'll be committed to delivering a great customer experience You'll be working up to 45 hours per week You'll be explaining technical equipment in an understandable manner You'll be committed to offering honest advice and building a rapport with customers You'll ensure that you exceed our customers' expectations and reassure them when they're bewildered by choice You'll be working hard as part of the team in achieving challenging sales targets What you'll need - skills and experience: You'll have previous experience in selling technical products to customers You'll have experience in a retail customer service orientated environment You'll have previous experience in dealing with customers You'll have practical experience / knowledge of some or all of our product range You'll possess strong accuracy and numeracy skills You'll possess basic computer literacy You'll be self motivated and have a can-do attitude Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100 s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next. For further information on our company and our product range, visit our website:
We have an exciting opportunity for you to join our team as our Sales Advisor for the WP Group . WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels. Being owned by one of Brazil's largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships. The Sales Advisor will become part of the Customer Experience Team that will be responsible for proactive and reactive sales. In this role you will work closely with Account Managers and Business Development Managers as a sales support. Your focus will be on developing new and existing customer relationships, acquisition of lapsed business, providing market-leading customer service and ensuring the impact of all marketing and promotional activities are maximised. This pivotal role, where the attainment of targets will be achieved via teamwork and the development and retention of profitable relationships, will be appropriate for a proactive individual who approaches their work with energy, enthusiasm and smart thinking - applying problem solving skills to generate profitable customer focused solutions. This role requires previous experience working in a fast-paced environment with an ambition to succeed and achieve company's goals. Building strong relationship with internal and other colleagues will be key to ensuring the day to day needs of our customers are met. Responsibilities include: Achieve agreed sales targets through completing a consistent high level of sales calls to a new and existing customer base with a responsibility to ensure that the customers have an exceptional customer experience. Working in collaboration with WP Group's Sector Specialists to work on promotional sector driven campaigns and support WP Group's Sector specialist to drive the organisation to be a leading Sector Specialist organisation. Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services. Deliver on agreed service level targets including call answer rates, and completing a consistent high level of calls with a responsibility to ensure that the customers have an exceptional customer experience. Ensuring that all enquiries are responded and followed up within the agreed time scales. Utilising WP Group's CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers. Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever necessary. Skills required: Determined, Enthusiastic and Reliable Strong communicator with the ability to influence and negotiate effectively Able to react and adapt from proactive sales to reactive sales as required Self-motivated and Achievement orientated Ability to use own initiative, multitask and perform under pressure Sets high standards & consistently achieves them Highly competent with Microsoft Office WP Group are committed to delivering a market leading customer service and will achieve this by developing a team who enjoy their work and are passionate about providing an outstanding customer experience. In return for joining us you will receive: Competitive salary 25 days holiday per annum Commission based on actual sales Life Assurance 4x basic salary Contributory Pension (4.5% Employee and 4.5% Employer contribution) Employee Perks portal, GP helpline and assistance programmes Interested in joining us and being part of a global organisation who truly value their employees, encourage development and progression? If yes, apply today, we'd love to hear from you!
Apr 24, 2024
Full time
We have an exciting opportunity for you to join our team as our Sales Advisor for the WP Group . WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels. Being owned by one of Brazil's largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships. The Sales Advisor will become part of the Customer Experience Team that will be responsible for proactive and reactive sales. In this role you will work closely with Account Managers and Business Development Managers as a sales support. Your focus will be on developing new and existing customer relationships, acquisition of lapsed business, providing market-leading customer service and ensuring the impact of all marketing and promotional activities are maximised. This pivotal role, where the attainment of targets will be achieved via teamwork and the development and retention of profitable relationships, will be appropriate for a proactive individual who approaches their work with energy, enthusiasm and smart thinking - applying problem solving skills to generate profitable customer focused solutions. This role requires previous experience working in a fast-paced environment with an ambition to succeed and achieve company's goals. Building strong relationship with internal and other colleagues will be key to ensuring the day to day needs of our customers are met. Responsibilities include: Achieve agreed sales targets through completing a consistent high level of sales calls to a new and existing customer base with a responsibility to ensure that the customers have an exceptional customer experience. Working in collaboration with WP Group's Sector Specialists to work on promotional sector driven campaigns and support WP Group's Sector specialist to drive the organisation to be a leading Sector Specialist organisation. Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services. Deliver on agreed service level targets including call answer rates, and completing a consistent high level of calls with a responsibility to ensure that the customers have an exceptional customer experience. Ensuring that all enquiries are responded and followed up within the agreed time scales. Utilising WP Group's CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers. Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever necessary. Skills required: Determined, Enthusiastic and Reliable Strong communicator with the ability to influence and negotiate effectively Able to react and adapt from proactive sales to reactive sales as required Self-motivated and Achievement orientated Ability to use own initiative, multitask and perform under pressure Sets high standards & consistently achieves them Highly competent with Microsoft Office WP Group are committed to delivering a market leading customer service and will achieve this by developing a team who enjoy their work and are passionate about providing an outstanding customer experience. In return for joining us you will receive: Competitive salary 25 days holiday per annum Commission based on actual sales Life Assurance 4x basic salary Contributory Pension (4.5% Employee and 4.5% Employer contribution) Employee Perks portal, GP helpline and assistance programmes Interested in joining us and being part of a global organisation who truly value their employees, encourage development and progression? If yes, apply today, we'd love to hear from you!
Role: Maths Teacher with Qualified Teacher Status (All Girls School) Salary: £35,514 - £51,179 Contract: Permanent, full time, 32.5 hours per week Key Stage: 3, 4 and 5 Location: Romford, East London Sector: Education and Training Are you a Maths Teacher based in East London? Do you want to work in a fantastic all girls school in Romford? Do you want to take your Education and Training career to the next level? If you answered yes, then this Maths Teacher position is the role for you! The successful Maths Teacher: Commitment to build a great learning community for students. Inspire young women with a passion for Maths. Plan creatively for high-quality teaching, learning and assessment. Deliver highly effective and engaging lessons with the aspiration of raising the academic progression of students. Be motivated to challenge and help develop amazing young women. Work collaboratively across the school. The successful candidate will become part of an leading, flourishing school for girls aged 11 to 18 in Romford. The school has confident, courteous, articulate students and an ethos in empowerment. The school is committed to providing the best learning opportunities in a safe, secure and friendly environment with dedicated colleagues who strive for excellence. Staff Benefits: Welcoming and friendly colleagues in a brilliant Maths Department Opportunities to teach across Key Stages 3, 4 and 5 A stimulating and welcoming learning environment with excellent facilities, including our purpose-built Wellbeing Centre, a farm, an art gallery and own railway High-quality CPD including NPQ and other further qualifications Opportunities to teach across Key Stages 3, 4 and 5 Strong links with girls' schools in the UK and abroad through the International Coalition of Girls Schools (ICGS) Access to the Schools Advisory Service (SAS), the Trust's employee well-being support and medical programme. This includes 24-hour-a-day access to a GP helpline for you and those within your household, a counselling service, stress management, weight loss programme, physiotherapy, menopause support and much more. Increased priority in admission to our school for your child/ren Close proximity to the M25, Romford Railway Station (Elizabeth Line) and on a main bus route. Further Details: Immediate Interviews September Start Quick Shortlisting Process For more information, please contact Riyad at Academics London. How To Apply: Please send in your CV today or apply through this advert to be immediately considered. Feel free to call to speak about the role. Maths Teacher, Romford, Education, Training, Schools, Teaching, KS3, KS4, KS5, East London, Classroom Teaching, Education and Training.
Apr 23, 2024
Full time
Role: Maths Teacher with Qualified Teacher Status (All Girls School) Salary: £35,514 - £51,179 Contract: Permanent, full time, 32.5 hours per week Key Stage: 3, 4 and 5 Location: Romford, East London Sector: Education and Training Are you a Maths Teacher based in East London? Do you want to work in a fantastic all girls school in Romford? Do you want to take your Education and Training career to the next level? If you answered yes, then this Maths Teacher position is the role for you! The successful Maths Teacher: Commitment to build a great learning community for students. Inspire young women with a passion for Maths. Plan creatively for high-quality teaching, learning and assessment. Deliver highly effective and engaging lessons with the aspiration of raising the academic progression of students. Be motivated to challenge and help develop amazing young women. Work collaboratively across the school. The successful candidate will become part of an leading, flourishing school for girls aged 11 to 18 in Romford. The school has confident, courteous, articulate students and an ethos in empowerment. The school is committed to providing the best learning opportunities in a safe, secure and friendly environment with dedicated colleagues who strive for excellence. Staff Benefits: Welcoming and friendly colleagues in a brilliant Maths Department Opportunities to teach across Key Stages 3, 4 and 5 A stimulating and welcoming learning environment with excellent facilities, including our purpose-built Wellbeing Centre, a farm, an art gallery and own railway High-quality CPD including NPQ and other further qualifications Opportunities to teach across Key Stages 3, 4 and 5 Strong links with girls' schools in the UK and abroad through the International Coalition of Girls Schools (ICGS) Access to the Schools Advisory Service (SAS), the Trust's employee well-being support and medical programme. This includes 24-hour-a-day access to a GP helpline for you and those within your household, a counselling service, stress management, weight loss programme, physiotherapy, menopause support and much more. Increased priority in admission to our school for your child/ren Close proximity to the M25, Romford Railway Station (Elizabeth Line) and on a main bus route. Further Details: Immediate Interviews September Start Quick Shortlisting Process For more information, please contact Riyad at Academics London. How To Apply: Please send in your CV today or apply through this advert to be immediately considered. Feel free to call to speak about the role. Maths Teacher, Romford, Education, Training, Schools, Teaching, KS3, KS4, KS5, East London, Classroom Teaching, Education and Training.
We are currently recruiting for a Customer Service Advisor for our client based in Tottenham. This is a fully on site role, 8 hours a day 4 days a week. This position is a Temporary ongoing, for at least 6 weeks, it could be longer for the right person and dependent on the project. The role is paying 12ph This role requires you to have experience in the following; Experience in Office duties. Professional, can-do attitude. Use of Microsoft office programs - experience using such as Outlook Word, Excel, etc. Organised and self-disciplined with ability to prioritise under pressure Effective communicator, both written and verbal Main Responsibilities: Administrative tasks such as converting files electronically by scanning them. Assist the Quality & Regulatory Manager with other administrative tasks including project chasing if necessary. Why work with Adecco: 20 days annual leave 9 days bank holiday Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme Adecco are an equal opportunities employer and a Recruitment Agency. Due to a high volume of applications we receive, we are unable to respond to all candidate. If you do not hear from a consultant within 5 working days then unfortunately your application has been unsuccessful. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 23, 2024
Seasonal
We are currently recruiting for a Customer Service Advisor for our client based in Tottenham. This is a fully on site role, 8 hours a day 4 days a week. This position is a Temporary ongoing, for at least 6 weeks, it could be longer for the right person and dependent on the project. The role is paying 12ph This role requires you to have experience in the following; Experience in Office duties. Professional, can-do attitude. Use of Microsoft office programs - experience using such as Outlook Word, Excel, etc. Organised and self-disciplined with ability to prioritise under pressure Effective communicator, both written and verbal Main Responsibilities: Administrative tasks such as converting files electronically by scanning them. Assist the Quality & Regulatory Manager with other administrative tasks including project chasing if necessary. Why work with Adecco: 20 days annual leave 9 days bank holiday Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme Adecco are an equal opportunities employer and a Recruitment Agency. Due to a high volume of applications we receive, we are unable to respond to all candidate. If you do not hear from a consultant within 5 working days then unfortunately your application has been unsuccessful. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Groundwork South employs teams of Water Efficiency Advisors to deliver in-home water efficiency visits with the aim of helping people to save water in increasingly water-stressed parts of the South of England. Water Efficiency Advisor Contract: Fixed Term Contract 31st March 2025 Salary: £24,440 per annum Hours: 37.5 hours per week We have a number of Advisor positions available delivering projects across the following areas: London, Bedfordshire, Berkshire, Buckinghamshire, Dorset, Essex, Hertfordshire, Kent, Somerset, Surrey & Wiltshire. Summary of role: As a Water Efficiency Advisor, you will be visiting residents who have requested a free water-saving visit, to help them better understand their water use in their home and how this can be reduced through simple behaviour change measures. You will also offer and install a range of water saving measures, which are easy to fit but can also have very significant water savings over time. What s needed: Excellent communication skills and the ability to speak and relate to a wide customer base, tailoring messages to the audience. Full Clean UK driving licence, you will be provided with a work vehicle which must be driven in accordance with company policy. This role is subject to the appropriate level of Criminal Records Check via the DBS based on the eligibility criteria and contract requirements. In return we offer you: A competitive salary Generous holiday entitlement of 25 days per annum plus public holidays Health Cash Plan and 24-hour online access to a GP PERKS scheme such as discounted gym membership and shopping discounts Employee Assistance Programme - including mental health helpline and face to face counselling. Salary sacrifice schemes including cycle to work and pension contributions Family friendly policies to support work/life balance with time off in lieu for out of hours activities Business travel expenses We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team. Groundwork South Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people s prospects, and promote greener living and working. We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change. Closing date for applications: 31st May 2024 Interview date: Will be scheduled as and when we receive applications Interested? If you would like to find out more, please click the apply button . You will be directed to our website to complete your application for this position. Appointment to this role is subject to a basic DBS check through the Disclosure and Barring Service (DBS). Groundwork South is an equal opportunities employer and welcomes applications from all members of the community. No agencies please.
Apr 23, 2024
Contractor
Groundwork South employs teams of Water Efficiency Advisors to deliver in-home water efficiency visits with the aim of helping people to save water in increasingly water-stressed parts of the South of England. Water Efficiency Advisor Contract: Fixed Term Contract 31st March 2025 Salary: £24,440 per annum Hours: 37.5 hours per week We have a number of Advisor positions available delivering projects across the following areas: London, Bedfordshire, Berkshire, Buckinghamshire, Dorset, Essex, Hertfordshire, Kent, Somerset, Surrey & Wiltshire. Summary of role: As a Water Efficiency Advisor, you will be visiting residents who have requested a free water-saving visit, to help them better understand their water use in their home and how this can be reduced through simple behaviour change measures. You will also offer and install a range of water saving measures, which are easy to fit but can also have very significant water savings over time. What s needed: Excellent communication skills and the ability to speak and relate to a wide customer base, tailoring messages to the audience. Full Clean UK driving licence, you will be provided with a work vehicle which must be driven in accordance with company policy. This role is subject to the appropriate level of Criminal Records Check via the DBS based on the eligibility criteria and contract requirements. In return we offer you: A competitive salary Generous holiday entitlement of 25 days per annum plus public holidays Health Cash Plan and 24-hour online access to a GP PERKS scheme such as discounted gym membership and shopping discounts Employee Assistance Programme - including mental health helpline and face to face counselling. Salary sacrifice schemes including cycle to work and pension contributions Family friendly policies to support work/life balance with time off in lieu for out of hours activities Business travel expenses We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team. Groundwork South Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people s prospects, and promote greener living and working. We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change. Closing date for applications: 31st May 2024 Interview date: Will be scheduled as and when we receive applications Interested? If you would like to find out more, please click the apply button . You will be directed to our website to complete your application for this position. Appointment to this role is subject to a basic DBS check through the Disclosure and Barring Service (DBS). Groundwork South is an equal opportunities employer and welcomes applications from all members of the community. No agencies please.
Chase de Vere Independent Financial Advisers
Bath, Somerset
Fast paced, varied and demanding. Our client support administration teams work closely with the financial advisers and paraplanners to ensure that we deliver the best possible service to both new and existing clients. Supported by our experienced operations management and learning and development team, our client support administrators receive full industry training to ensure their knowledge is of a high standard. The role within client support administration is perfect for experienced administrators and those looking to take their first steps into the industry. With dedicated training courses and funded exam study our client support administrators can develop their skills, knowledge and expertise in the role.? For those looking to progress their careers into paraplanning or advice, our inhouse paraplanner and adviser academy programmes, can support you on your journey, when the time comes. WHAT YOU WILL NEED Experience of working within a financial advisory firm is beneficial. It shows you have an understanding of our business and that you are comfortable working in this demanding yet rewarding industry. Good communication skills, via email and phone, are an essential quality that we would look for when recruiting administrative professionals. From correspondence with product providers to dealing with requests from advisers and clients, confident communication skills are paramount. Good time management and organisational skills are vitally important. You will be supporting numerous advisers and managing a variety of tasks and deadlines at any one time, so the ability to prioritise your workload and deliver under pressure is critical. The ability to work in a fast-paced environment whilst maintaining excellent attention to detail. WHAT YOUR ROLE WILL INVOLVE Our advisers couldn't do the role they do without the assistance of our client support teams. From producing new business packs to being on the end of the phone to answer any questions, our advisers and administration teams work closely to ensure our clients receive the best level of service. Your day-to-day role: Producing and collating client meeting documentation for our advisers - this includes portfolio valuations, application forms and regulatory documents. Processing fees in relation to new and ongoing business and following up for payment Monitoring and updating the progress of all new business Completing anti-money laundering checks and ensuring all client service meets FCA guidelines and company service standards Responding to queries and enquiries from advisers, clients and product providers WHAT'S IN IT FOR YOU? By joining Chase de Vere, you'll have a progressive career with great benefits and a nurturing culture that makes you part of something special. A competitive salary with the opportunity to earn an annual bonus 25 days holiday, plus bank holidays A day off for your birthday Life assurance - 4 x salary Comprehensive induction and training programme Funded exams and paid study leave A wide range of voluntary flexible benefits to suit your individual needs The option to buy additional holiday days Cycle to work Scheme Two paid volunteering days each year, to support your local community Employee Assistance Programme with access to a 24/7 helpline Access to our free mortgage service, through our internal mortgage team Our Employee Forum and Diversity & Inclusion group Local and company wide events in support of our company charities
Apr 19, 2024
Full time
Fast paced, varied and demanding. Our client support administration teams work closely with the financial advisers and paraplanners to ensure that we deliver the best possible service to both new and existing clients. Supported by our experienced operations management and learning and development team, our client support administrators receive full industry training to ensure their knowledge is of a high standard. The role within client support administration is perfect for experienced administrators and those looking to take their first steps into the industry. With dedicated training courses and funded exam study our client support administrators can develop their skills, knowledge and expertise in the role.? For those looking to progress their careers into paraplanning or advice, our inhouse paraplanner and adviser academy programmes, can support you on your journey, when the time comes. WHAT YOU WILL NEED Experience of working within a financial advisory firm is beneficial. It shows you have an understanding of our business and that you are comfortable working in this demanding yet rewarding industry. Good communication skills, via email and phone, are an essential quality that we would look for when recruiting administrative professionals. From correspondence with product providers to dealing with requests from advisers and clients, confident communication skills are paramount. Good time management and organisational skills are vitally important. You will be supporting numerous advisers and managing a variety of tasks and deadlines at any one time, so the ability to prioritise your workload and deliver under pressure is critical. The ability to work in a fast-paced environment whilst maintaining excellent attention to detail. WHAT YOUR ROLE WILL INVOLVE Our advisers couldn't do the role they do without the assistance of our client support teams. From producing new business packs to being on the end of the phone to answer any questions, our advisers and administration teams work closely to ensure our clients receive the best level of service. Your day-to-day role: Producing and collating client meeting documentation for our advisers - this includes portfolio valuations, application forms and regulatory documents. Processing fees in relation to new and ongoing business and following up for payment Monitoring and updating the progress of all new business Completing anti-money laundering checks and ensuring all client service meets FCA guidelines and company service standards Responding to queries and enquiries from advisers, clients and product providers WHAT'S IN IT FOR YOU? By joining Chase de Vere, you'll have a progressive career with great benefits and a nurturing culture that makes you part of something special. A competitive salary with the opportunity to earn an annual bonus 25 days holiday, plus bank holidays A day off for your birthday Life assurance - 4 x salary Comprehensive induction and training programme Funded exams and paid study leave A wide range of voluntary flexible benefits to suit your individual needs The option to buy additional holiday days Cycle to work Scheme Two paid volunteering days each year, to support your local community Employee Assistance Programme with access to a 24/7 helpline Access to our free mortgage service, through our internal mortgage team Our Employee Forum and Diversity & Inclusion group Local and company wide events in support of our company charities
CBRE is recruiting a Divisional Head of Risk & Compliance for our UK and Ireland Advisory business division. Reporting to the UK Chief Operating Officer with a dotted line to the EMEA Regional Compliance function, the successful candidate will support the UK Risk Management Committee in identifying, documenting, managing, and monitoring key strategic, regulatory and compliance risks. The role will also be responsible for the delivery of CBRE's global Ethics and Compliance program in the UK and Ireland, through local compliance personnel. The Divisional Head of Risk and Compliance will be expected to foster and sustain effective and collaborative relationships with key stakeholders across the UK and Ireland, Continental Europe and wider global CBRE business. The role will be a key partner to support functions and to the wider regional and global compliance community, working closely with the Finance and Controllership functions, UK, Ireland and EMEA Legal teams, People and Learning & Development, Procurement Communications, Digital & Technology and Internal Audit. Key Responsibilities RISK MANAGEMENT • Act as a strategic partner to the UK Risk Management Committee and Senior Leadership in the UK and Ireland, advising the business on the development and execution of the Risk Management programme. • Own and manage the UK risk register, presenting to Risk Management Committee, and making suggestion as to risk mitigation and continued improvement. • To create and deliver a Risk based monitoring programme for Board approval and reporting, including regular review and updates • Support the UK and Ireland Division's contribution to CBRE's global Enterprise Risk Management programme, including feedback on the global Business Risk Inventory. • Facilitate the execution of CBRE's Regulatory and Compliance Risk Assessment activities and foster a senior management culture of empowerment and engagement with Compliance risks. • Oversee CBRE's strategic relationships with, and support internal stakeholders working regularly with, our key regulatory bodies, including the RICS, the Financial Conduct Authority, HMRC, and the ICO. • Support corporate governance involving external risk reporting to stakeholders or clients • Partner with Risk Management colleagues across CBRE's global network, and with our regulated business activities in Continental Europe. COMPLIANCE • Act as a trusted advisor to UK and Ireland management, ensuring CBRE's business objectives are achieved ethically and in compliance with our policies and the law. • Shape the vision and direction for Ethics and Compliance program in UK and Ireland and champion CBRE's RISE Values of Respect, Integrity, Service and Excellence. • Maintain CBRE's risk-based Ethics and Compliance programme, and proactively identify gaps within in the Division, to help improve overall programme performance. • Roll out global Ethics and Compliance strategies and initiatives in UK and Ireland to raise awareness of, and raise the standards for, ethics and integrity in our business operations. • Creation and maintenance of policies and procedures to ensure compliance with applicable laws, regulations, and industry codes, in alignment with global policy suite. • Support UK and Ireland leadership with compliance communications and training to all levels of the business, including promotion of the Ethics Helpline and a Speak Up culture, • Work with management to ensure the business meets completion targets for global Ethics and Compliance certifications and training • Oversee the execution of internal investigations in the UK and Ireland including, where necessary, directly leading and completing investigations end-to-end. • Oversee completion of AML checks and KYC screening for all clients in accordance with CBRE guidelines and timeframes by those responsible. • Work with CBRE's M&A team on compliance diligence and risk areas in the UK and Ireland, supporting integration of the Compliance program in newly acquired companies • Report to UK and Ireland management and to Regional and Global compliance on key Compliance initiatives and activities. • Serve as an alternative, confidential point of contact for employees to communicate perceived serious process irregularities, such as fraud. QUALITY AND BEST PRACTICE • Manage and Oversee delivery of CBRE UK's Quality management and Best Practice team, supporting the development and delivery of CBRE's ISO Certification program and the associated internal and external audits. • To oversee the management of client complaints and to work closely with management to ensure that full investigation, remediation, and close-out happens within agreed timeframes PEOPLE MANAGEMENT • Lead, and grow over time, a high-performing and engaged team of Compliance professionals, consisting of the UK Compliance Director, Business Process Improvement Manager, Best Practice Liaison Manager, AML analysts and Monitoring professionals. • Attract, select, develop, and retain key talent to the UK and Ireland Compliance function. • Responsible for all aspects of staff management within your team, including but not limited to recruitment, induction, setting objectives, appraisals, team meetings, training, compliance, performance management and staffing levels • Supporting the UK and Ireland participants in the Global Ethics and Compliance Ambassadors program, including participating in and where appropriate presenting to Ethics and Compliance Ambassadors monthly training sessions Person Specification/Requirements ESSENTIAL • Four-year and advanced degrees with a preference in Business Administration, Law, Accounting, Finance or related field. • A professional designation in Compliance, Internal Audit, Accounting, Risk Management or Legal practice areas • Ability to comprehend, analyse, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. • Requires in-depth knowledge of financial terms, principles and compliance. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyse the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget. • Advanced knowledge of computer software and hardware (i.e. Microsoft Office suite products). Advanced organizational skills, attention to detail. Ability to work well under pressure with proactive approach to routine and non-routine occurrences • Minimum of 15 years professional level compliance, accounting, or legal experience. • Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company. • Occasional regional / overseas travel to other working locations when required by the business • Leads by example and models behaviours that are consistent with the company's values. • Collaborative and commercially minded, ensuring decisions are made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. • Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company. DESIRABLE • Associate or Chartered Membership of the RICS • Certifications in Anti-Money Laundering and Sanctions, Internal Investigations and Fraud, or in Financial Services regulation • Prior experience in real estate investment and advisory, or related service organizations.
Sep 24, 2022
Full time
CBRE is recruiting a Divisional Head of Risk & Compliance for our UK and Ireland Advisory business division. Reporting to the UK Chief Operating Officer with a dotted line to the EMEA Regional Compliance function, the successful candidate will support the UK Risk Management Committee in identifying, documenting, managing, and monitoring key strategic, regulatory and compliance risks. The role will also be responsible for the delivery of CBRE's global Ethics and Compliance program in the UK and Ireland, through local compliance personnel. The Divisional Head of Risk and Compliance will be expected to foster and sustain effective and collaborative relationships with key stakeholders across the UK and Ireland, Continental Europe and wider global CBRE business. The role will be a key partner to support functions and to the wider regional and global compliance community, working closely with the Finance and Controllership functions, UK, Ireland and EMEA Legal teams, People and Learning & Development, Procurement Communications, Digital & Technology and Internal Audit. Key Responsibilities RISK MANAGEMENT • Act as a strategic partner to the UK Risk Management Committee and Senior Leadership in the UK and Ireland, advising the business on the development and execution of the Risk Management programme. • Own and manage the UK risk register, presenting to Risk Management Committee, and making suggestion as to risk mitigation and continued improvement. • To create and deliver a Risk based monitoring programme for Board approval and reporting, including regular review and updates • Support the UK and Ireland Division's contribution to CBRE's global Enterprise Risk Management programme, including feedback on the global Business Risk Inventory. • Facilitate the execution of CBRE's Regulatory and Compliance Risk Assessment activities and foster a senior management culture of empowerment and engagement with Compliance risks. • Oversee CBRE's strategic relationships with, and support internal stakeholders working regularly with, our key regulatory bodies, including the RICS, the Financial Conduct Authority, HMRC, and the ICO. • Support corporate governance involving external risk reporting to stakeholders or clients • Partner with Risk Management colleagues across CBRE's global network, and with our regulated business activities in Continental Europe. COMPLIANCE • Act as a trusted advisor to UK and Ireland management, ensuring CBRE's business objectives are achieved ethically and in compliance with our policies and the law. • Shape the vision and direction for Ethics and Compliance program in UK and Ireland and champion CBRE's RISE Values of Respect, Integrity, Service and Excellence. • Maintain CBRE's risk-based Ethics and Compliance programme, and proactively identify gaps within in the Division, to help improve overall programme performance. • Roll out global Ethics and Compliance strategies and initiatives in UK and Ireland to raise awareness of, and raise the standards for, ethics and integrity in our business operations. • Creation and maintenance of policies and procedures to ensure compliance with applicable laws, regulations, and industry codes, in alignment with global policy suite. • Support UK and Ireland leadership with compliance communications and training to all levels of the business, including promotion of the Ethics Helpline and a Speak Up culture, • Work with management to ensure the business meets completion targets for global Ethics and Compliance certifications and training • Oversee the execution of internal investigations in the UK and Ireland including, where necessary, directly leading and completing investigations end-to-end. • Oversee completion of AML checks and KYC screening for all clients in accordance with CBRE guidelines and timeframes by those responsible. • Work with CBRE's M&A team on compliance diligence and risk areas in the UK and Ireland, supporting integration of the Compliance program in newly acquired companies • Report to UK and Ireland management and to Regional and Global compliance on key Compliance initiatives and activities. • Serve as an alternative, confidential point of contact for employees to communicate perceived serious process irregularities, such as fraud. QUALITY AND BEST PRACTICE • Manage and Oversee delivery of CBRE UK's Quality management and Best Practice team, supporting the development and delivery of CBRE's ISO Certification program and the associated internal and external audits. • To oversee the management of client complaints and to work closely with management to ensure that full investigation, remediation, and close-out happens within agreed timeframes PEOPLE MANAGEMENT • Lead, and grow over time, a high-performing and engaged team of Compliance professionals, consisting of the UK Compliance Director, Business Process Improvement Manager, Best Practice Liaison Manager, AML analysts and Monitoring professionals. • Attract, select, develop, and retain key talent to the UK and Ireland Compliance function. • Responsible for all aspects of staff management within your team, including but not limited to recruitment, induction, setting objectives, appraisals, team meetings, training, compliance, performance management and staffing levels • Supporting the UK and Ireland participants in the Global Ethics and Compliance Ambassadors program, including participating in and where appropriate presenting to Ethics and Compliance Ambassadors monthly training sessions Person Specification/Requirements ESSENTIAL • Four-year and advanced degrees with a preference in Business Administration, Law, Accounting, Finance or related field. • A professional designation in Compliance, Internal Audit, Accounting, Risk Management or Legal practice areas • Ability to comprehend, analyse, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. • Requires in-depth knowledge of financial terms, principles and compliance. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyse the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget. • Advanced knowledge of computer software and hardware (i.e. Microsoft Office suite products). Advanced organizational skills, attention to detail. Ability to work well under pressure with proactive approach to routine and non-routine occurrences • Minimum of 15 years professional level compliance, accounting, or legal experience. • Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company. • Occasional regional / overseas travel to other working locations when required by the business • Leads by example and models behaviours that are consistent with the company's values. • Collaborative and commercially minded, ensuring decisions are made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. • Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company. DESIRABLE • Associate or Chartered Membership of the RICS • Certifications in Anti-Money Laundering and Sanctions, Internal Investigations and Fraud, or in Financial Services regulation • Prior experience in real estate investment and advisory, or related service organizations.
You will be part of the team responsible for designing the rules that govern AI and an effective plan for implementing them. This will involve drawing on the latest innovative policy thinking as well as a technical understanding of AI and regulation policy. You will support work with key regulators, the AI industry, civil society and international partners alongside key stakeholders across Whitehall including No 10 and HMT Responsibilities Your responsibilities will include: Leading a workstream developing policy on the pro-innovation regulation of Artificial Intelligence, feeding into the AI Regulation White Paper. Working with stakeholders such as UK regulators, the AI ecosystem, academia and civil society organisations to ensure our work reflects a wide range of views Contribution to the drafting of policy positions, advice to Ministers and the forthcoming AI Regulation White Paper Essential requirements You will need to demonstrate your skills and experience against the following criteria: Working Together - Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support. Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive. Communicating and Influencing - Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others. Seeing the Bigger Picture - Understand how your role fits with and supports organisational objectives. Recognise the wider Civil Service priorities and ensure work is in the national interest. Desirable skills Experience working on regulatory policy Understanding of Artificial Intelligence and/or Digital Policy An understanding of key themes in AI risk, ethics, and/or regulation Behaviours We'll assess you against these behaviours during the selection process: Working Together Delivering at Pace Communicating and Influencing Seeing the Big Picture Benefits DCMS values its staff and offers a wide range of benefits to everyone who works here. We re committed to developing talent, and supporting colleagues to have great careers in our department. To support with that, some of the benefits we offer include: Flexible working arrangements and hybrid working - DCMS staff work on a flexible basis with time spent in offices, and time spent working from home. 26.5 days annual leave on entry, increasing to 31.5 days after 5 years service. A Civil Service pension with an average employer contribution of 27% 3 days of paid volunteering leave. Up to 9 months maternity leave on full pay + generous paternity and adoption leave. Staff reward and recognition bonuses that operate throughout the year. Occupational sick pay. Active and engaged staff networks to join including the LGBT+, Ethnic Minorities, Mental Health and Wellbeing and Women s Networks. Exceptional learning and development opportunities that you can explore alongside your day to day work. Season ticket loan, cycle to work scheme and much more! Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience. How to apply To apply for this post, please send us the following documents no later than time on date via the CS Jobs portal: A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years. A Statement of Suitability (max 500 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential requirements highlighted. You may also choose to reference the desirable skills listed. Should a large number of applications be received, an initial sift may be conducted using the personal statement . Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. For the shortlist, we will assess your experience and select applicants demonstrating the best fit for the role by considering the evidence provided in your application. Should you encounter any issues with your online application please get in touch with: Interview The interview process will assess behaviours and strengths and potentially include a presentation. The behaviours to be tested at interview are: • Working Together • Delivering at Pace • Communicating and Influencing • Seeing the Bigger Picture You will not be made aware of the strengths being assessed prior to your interview. As part of your interview, you may be asked to deliver a short oral presentation. Full details of this, including the topic, and whether or not you will need to use visual aids, will be sent to you prior to your interview. Feedback Please note you will only receive feedback if you reach the interview stage. Following interview, all candidates will receive a score along with some short written feedback on your performance at interview. Further Information A reserve list may be held for a period o f 6 months from which further appointments can be made. Any move to DCMS f rom another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Ch eck to Disclosure and Barring Service / Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Access NI confidential checking service telephone: the Access NI Helpline on and ask to speak to the operations manager in confidence, or email Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants are expected to join on the minimum of the pay band. If you choose to join on a loan basis, prior agreement to be released on loan must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. DCMS has a London and a National pay scale. For more information on this, including the circumstances in which each pay scale will apply, please see the Information for Applicants document . Interviews In most cases interviews will take place remotely via Google Meet video call. However please refer to the Candidate Information Pack to confirm the interview approach. Location This role can be based in London, Manchester, Darlington or Belfast .The hub locations are displayed on the job advert. Not all hub locations have confirmed office space yet - successful applicants will be expected to work remotely until this becomes available. Reasonable Adjustment We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process. In order to request an adjustment, please: Complete the Assistance required section on the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or a verbal test rather than a written one. Alternatively, contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Accessibility ..... click apply for full job details
Sep 23, 2022
Full time
You will be part of the team responsible for designing the rules that govern AI and an effective plan for implementing them. This will involve drawing on the latest innovative policy thinking as well as a technical understanding of AI and regulation policy. You will support work with key regulators, the AI industry, civil society and international partners alongside key stakeholders across Whitehall including No 10 and HMT Responsibilities Your responsibilities will include: Leading a workstream developing policy on the pro-innovation regulation of Artificial Intelligence, feeding into the AI Regulation White Paper. Working with stakeholders such as UK regulators, the AI ecosystem, academia and civil society organisations to ensure our work reflects a wide range of views Contribution to the drafting of policy positions, advice to Ministers and the forthcoming AI Regulation White Paper Essential requirements You will need to demonstrate your skills and experience against the following criteria: Working Together - Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support. Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive. Communicating and Influencing - Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others. Seeing the Bigger Picture - Understand how your role fits with and supports organisational objectives. Recognise the wider Civil Service priorities and ensure work is in the national interest. Desirable skills Experience working on regulatory policy Understanding of Artificial Intelligence and/or Digital Policy An understanding of key themes in AI risk, ethics, and/or regulation Behaviours We'll assess you against these behaviours during the selection process: Working Together Delivering at Pace Communicating and Influencing Seeing the Big Picture Benefits DCMS values its staff and offers a wide range of benefits to everyone who works here. We re committed to developing talent, and supporting colleagues to have great careers in our department. To support with that, some of the benefits we offer include: Flexible working arrangements and hybrid working - DCMS staff work on a flexible basis with time spent in offices, and time spent working from home. 26.5 days annual leave on entry, increasing to 31.5 days after 5 years service. A Civil Service pension with an average employer contribution of 27% 3 days of paid volunteering leave. Up to 9 months maternity leave on full pay + generous paternity and adoption leave. Staff reward and recognition bonuses that operate throughout the year. Occupational sick pay. Active and engaged staff networks to join including the LGBT+, Ethnic Minorities, Mental Health and Wellbeing and Women s Networks. Exceptional learning and development opportunities that you can explore alongside your day to day work. Season ticket loan, cycle to work scheme and much more! Things you need to know Security Successful candidates must pass a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience. How to apply To apply for this post, please send us the following documents no later than time on date via the CS Jobs portal: A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years. A Statement of Suitability (max 500 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential requirements highlighted. You may also choose to reference the desirable skills listed. Should a large number of applications be received, an initial sift may be conducted using the personal statement . Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. For the shortlist, we will assess your experience and select applicants demonstrating the best fit for the role by considering the evidence provided in your application. Should you encounter any issues with your online application please get in touch with: Interview The interview process will assess behaviours and strengths and potentially include a presentation. The behaviours to be tested at interview are: • Working Together • Delivering at Pace • Communicating and Influencing • Seeing the Bigger Picture You will not be made aware of the strengths being assessed prior to your interview. As part of your interview, you may be asked to deliver a short oral presentation. Full details of this, including the topic, and whether or not you will need to use visual aids, will be sent to you prior to your interview. Feedback Please note you will only receive feedback if you reach the interview stage. Following interview, all candidates will receive a score along with some short written feedback on your performance at interview. Further Information A reserve list may be held for a period o f 6 months from which further appointments can be made. Any move to DCMS f rom another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Ch eck to Disclosure and Barring Service / Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Access NI confidential checking service telephone: the Access NI Helpline on and ask to speak to the operations manager in confidence, or email Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants are expected to join on the minimum of the pay band. If you choose to join on a loan basis, prior agreement to be released on loan must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. DCMS has a London and a National pay scale. For more information on this, including the circumstances in which each pay scale will apply, please see the Information for Applicants document . Interviews In most cases interviews will take place remotely via Google Meet video call. However please refer to the Candidate Information Pack to confirm the interview approach. Location This role can be based in London, Manchester, Darlington or Belfast .The hub locations are displayed on the job advert. Not all hub locations have confirmed office space yet - successful applicants will be expected to work remotely until this becomes available. Reasonable Adjustment We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process. In order to request an adjustment, please: Complete the Assistance required section on the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or a verbal test rather than a written one. Alternatively, contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Accessibility ..... click apply for full job details
Dementia Advisor Contract Type: Permanent Location: Community Based Salary: £20,363 - £21,603 pro rata per annum (depending on skills and experience) Working Hours: 21 per week Closing Date: 09 March 2022 Interview Date: To be confirmed We are looking for an enthusiastic, motivated and highly professional individual who would like to be part of Alzheimer's Society Dementia Support Service in Tameside. The role also includes hosting a fortnightly virtual, Greater Manchester, singing for the brain group. This is a great opportunity to join our team! Please note the deadline for submitting applications for this vacancy is 5pm on the closing date. Hours: 21 per week Office Location: Greater Manchester Area role covers: Tameside We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice. The service provides personalised support to people diagnosed with dementia and their carers, helping them to maintain their independence, access services, improve their sense of well-being, and have more control of their lives, by assisting with the identification of needs and providing information and access to relevant services. The successful candidate will be expected to have great networking skills and work on promoting the service and build relationships with a range of health and social care professionals. The person will also be visiting people in their own homes so the ability to travel independently across the area is essential. The person will be expected to confidently host a fortnightly virtual singing for the brain group which is led by a live musician. Working days will be Monday, Tuesday and Wednesday Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society. You may have experience of the following: Support Worker, Dementia Adviser, Care Assistant, Dementia Advisor, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, etc. Ref:
Feb 25, 2022
Full time
Dementia Advisor Contract Type: Permanent Location: Community Based Salary: £20,363 - £21,603 pro rata per annum (depending on skills and experience) Working Hours: 21 per week Closing Date: 09 March 2022 Interview Date: To be confirmed We are looking for an enthusiastic, motivated and highly professional individual who would like to be part of Alzheimer's Society Dementia Support Service in Tameside. The role also includes hosting a fortnightly virtual, Greater Manchester, singing for the brain group. This is a great opportunity to join our team! Please note the deadline for submitting applications for this vacancy is 5pm on the closing date. Hours: 21 per week Office Location: Greater Manchester Area role covers: Tameside We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice. The service provides personalised support to people diagnosed with dementia and their carers, helping them to maintain their independence, access services, improve their sense of well-being, and have more control of their lives, by assisting with the identification of needs and providing information and access to relevant services. The successful candidate will be expected to have great networking skills and work on promoting the service and build relationships with a range of health and social care professionals. The person will also be visiting people in their own homes so the ability to travel independently across the area is essential. The person will be expected to confidently host a fortnightly virtual singing for the brain group which is led by a live musician. Working days will be Monday, Tuesday and Wednesday Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society. You may have experience of the following: Support Worker, Dementia Adviser, Care Assistant, Dementia Advisor, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, etc. Ref:
Compliance Specialist Salary: £37000 - £46,000 + benefits Location: Edinburgh - Hybrid Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. The Opportunity Due to business growth we have a newly created role in the business for a Compliance expert to join our team and support 2nd line oversight. Playing a key technical and advisory role, you will ensure Diligenta and the services we provide our customers are compliant with FCA rules, requirements and principles. You'll be: Providing compliance advice and guidance to business areas to ensure Diligenta continues to operate compliantly and without enforcement by our regulator Overseeing Line 2 Regulatory Oversight (support and challenge) to Diligenta's Client Accounts and 3rd party outsourcers to ensure operational compliance on a day-to-day basis Assisting the Compliance Manager by producing regular and ad-hoc regulatory reports as required Representing Compliance and provide regulatory support (advice and challenge) to strategic projects and initiatives. Responsible for monitoring exposure to regulatory risk, agreeing remedial actions to address issues and close gaps as appropriate Maintaining continued oversight of Diligenta regulatory policies, processes, training and internal controls Chairing internal forums and committees Responsible for training & monitoring of Junior Compliance Specialist, and for providing regulatory guidance and oversight to less experienced colleagues as necessary Ensuring Retail Conduct Risk outcomes are fully considered and appropriately addressed You should apply if you have: Good knowledge of FCA rules and regulations and a thorough knowledge of regulatory development and consultative process Strong understanding and generic knowledge of the life and pension industry and associated products Sound understanding of regulatory structure and process, regulations and their underlying principles. Able to represent at project meetings, forums, committees and in other general meetings. Ability to recognise compliance implications of business initiatives, but has commercial awareness and can add value to a proposed solution. The Perks 25 days holidays + 8 bank holidays Discretionary annual bonus Company pension scheme membership Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools Access to our Confidential Helpline is available to be used by you and your family Develop your career through a wider global organisation of the TCS family
Feb 25, 2022
Full time
Compliance Specialist Salary: £37000 - £46,000 + benefits Location: Edinburgh - Hybrid Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. The Opportunity Due to business growth we have a newly created role in the business for a Compliance expert to join our team and support 2nd line oversight. Playing a key technical and advisory role, you will ensure Diligenta and the services we provide our customers are compliant with FCA rules, requirements and principles. You'll be: Providing compliance advice and guidance to business areas to ensure Diligenta continues to operate compliantly and without enforcement by our regulator Overseeing Line 2 Regulatory Oversight (support and challenge) to Diligenta's Client Accounts and 3rd party outsourcers to ensure operational compliance on a day-to-day basis Assisting the Compliance Manager by producing regular and ad-hoc regulatory reports as required Representing Compliance and provide regulatory support (advice and challenge) to strategic projects and initiatives. Responsible for monitoring exposure to regulatory risk, agreeing remedial actions to address issues and close gaps as appropriate Maintaining continued oversight of Diligenta regulatory policies, processes, training and internal controls Chairing internal forums and committees Responsible for training & monitoring of Junior Compliance Specialist, and for providing regulatory guidance and oversight to less experienced colleagues as necessary Ensuring Retail Conduct Risk outcomes are fully considered and appropriately addressed You should apply if you have: Good knowledge of FCA rules and regulations and a thorough knowledge of regulatory development and consultative process Strong understanding and generic knowledge of the life and pension industry and associated products Sound understanding of regulatory structure and process, regulations and their underlying principles. Able to represent at project meetings, forums, committees and in other general meetings. Ability to recognise compliance implications of business initiatives, but has commercial awareness and can add value to a proposed solution. The Perks 25 days holidays + 8 bank holidays Discretionary annual bonus Company pension scheme membership Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools Access to our Confidential Helpline is available to be used by you and your family Develop your career through a wider global organisation of the TCS family