SALES EXECUTIVE / RETENTION ADVISOR LAUGHARNE FULL TIME/ PERMANENT £28,000 BASIC + REALISTIC OTE £100,000 The Role We are excited to say that several opportunities have arisen to work for a luxury brand providing solutions for busy families seeking practical, but stylish, holidays in the UK! The portfolio of holiday parks & luxury properties under this group are truly spectacular and we are looking for experienced salespeople to work with warm leads & existing customers, fantastic at creating a relationship from the get go! The successful Sales Executive/Retention Advisor will guide existing customers through the renewal of their products & offer them new and exciting products to keep their custom. For every customer you retain, the company are offering up to £1000 commission per deal no catch! We are only looking to speak with those from a direct sales environment, able to overcome objections & close efficiently. A great personality & the want to succeed and drive to earn great money is important! It starts with you and all training will be provided. Key Responsibilities Initiate and maintain contact with existing customers via telephone to promote new holiday home agreements. Present holiday home deals persuasively and accurately to customers. Close sales and achieve monthly sales targets. Build and maintain strong customer relationships to ensure customer satisfaction and retention. Provide accurate information regarding pricing, availability, and terms of sales. Collaborate with the sales team to develop effective sales strategies and techniques. Who do we need? People with proven experience and success in sales. Excellent communication and interpersonal skills. Strong sales negotiation abilities. Someone who thrives in a fast-paced and dynamic environment. Whats in it for you? Competitive salary with great commission £850 - £1000 per sale! Opportunities for career growth and advancement in a growing company. Company events and rewards. Fun and fast paced working environment. All training and equipment for the role provided. To find out more about this excellent opportunity, click apply now and we will call to tell you more! Benefits Company events Company pension Employee discount On-site parking Schedule: Sunday Thursday Working Days (Friday / Saturday Days Off) Supplemental pay types: Commission pay Performance bonus JBRP1_UKTJ
May 01, 2024
Full time
SALES EXECUTIVE / RETENTION ADVISOR LAUGHARNE FULL TIME/ PERMANENT £28,000 BASIC + REALISTIC OTE £100,000 The Role We are excited to say that several opportunities have arisen to work for a luxury brand providing solutions for busy families seeking practical, but stylish, holidays in the UK! The portfolio of holiday parks & luxury properties under this group are truly spectacular and we are looking for experienced salespeople to work with warm leads & existing customers, fantastic at creating a relationship from the get go! The successful Sales Executive/Retention Advisor will guide existing customers through the renewal of their products & offer them new and exciting products to keep their custom. For every customer you retain, the company are offering up to £1000 commission per deal no catch! We are only looking to speak with those from a direct sales environment, able to overcome objections & close efficiently. A great personality & the want to succeed and drive to earn great money is important! It starts with you and all training will be provided. Key Responsibilities Initiate and maintain contact with existing customers via telephone to promote new holiday home agreements. Present holiday home deals persuasively and accurately to customers. Close sales and achieve monthly sales targets. Build and maintain strong customer relationships to ensure customer satisfaction and retention. Provide accurate information regarding pricing, availability, and terms of sales. Collaborate with the sales team to develop effective sales strategies and techniques. Who do we need? People with proven experience and success in sales. Excellent communication and interpersonal skills. Strong sales negotiation abilities. Someone who thrives in a fast-paced and dynamic environment. Whats in it for you? Competitive salary with great commission £850 - £1000 per sale! Opportunities for career growth and advancement in a growing company. Company events and rewards. Fun and fast paced working environment. All training and equipment for the role provided. To find out more about this excellent opportunity, click apply now and we will call to tell you more! Benefits Company events Company pension Employee discount On-site parking Schedule: Sunday Thursday Working Days (Friday / Saturday Days Off) Supplemental pay types: Commission pay Performance bonus JBRP1_UKTJ
Internal Sales Administrator (Engineering)£30,000 - £35,000 + Monday - Friday + Company Benefits + Pay and Role ProgressionCumbernauld Are you an Internal Sales Administrator or similar looking for a varied, Monday to Friday position with no weekend work? On offer is the opportunity to work for a well-established company who supply and service high end commercial swimming pools and spa facilities to a wide range of clients. With over 20 years of experience in the industry, the secret to their success is the team they've built, with great staff retention due to development and progression of each employee being the top of the priority list.In this role you'll play a pivotal part of the team - being the first point of contact for clients, you'll be using your exceptional customer service and administration skills to upkeep the premium service that the company are renowned for. This will allow you to use your personality and enthusiasm to work closely with customers and clients which will ensure each day is very different where you can develop new business and manage existing accounts. This is an opportunity to join a successful engineering company at an exciting period of growth and expansion, where you will have the opportunity to grow with the company and develop to significantly increase your salary and progress. The Role: Taking orders over telephone and over email Deal with general administrative duties Sending quotes to clients Booking stock and processing orders Ability to work in small team and develop simple systems The Person: Background in customer service, sales or admin Interest in engineering/ Technical products would be beneficial - training provided Reference Number: BBBH13025 Key words: sales, administration, account management, advisor, electrical, technical, distribution, process equipment, internal salesIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 30, 2024
Full time
Internal Sales Administrator (Engineering)£30,000 - £35,000 + Monday - Friday + Company Benefits + Pay and Role ProgressionCumbernauld Are you an Internal Sales Administrator or similar looking for a varied, Monday to Friday position with no weekend work? On offer is the opportunity to work for a well-established company who supply and service high end commercial swimming pools and spa facilities to a wide range of clients. With over 20 years of experience in the industry, the secret to their success is the team they've built, with great staff retention due to development and progression of each employee being the top of the priority list.In this role you'll play a pivotal part of the team - being the first point of contact for clients, you'll be using your exceptional customer service and administration skills to upkeep the premium service that the company are renowned for. This will allow you to use your personality and enthusiasm to work closely with customers and clients which will ensure each day is very different where you can develop new business and manage existing accounts. This is an opportunity to join a successful engineering company at an exciting period of growth and expansion, where you will have the opportunity to grow with the company and develop to significantly increase your salary and progress. The Role: Taking orders over telephone and over email Deal with general administrative duties Sending quotes to clients Booking stock and processing orders Ability to work in small team and develop simple systems The Person: Background in customer service, sales or admin Interest in engineering/ Technical products would be beneficial - training provided Reference Number: BBBH13025 Key words: sales, administration, account management, advisor, electrical, technical, distribution, process equipment, internal salesIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for: Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description We are currently seeking an experienced and dynamic Business Development Manager to join our team. The successful candidate will be responsible for identifying and pursuing new business opportunities, building and maintaining customer relationships, and driving the growth of the company. Responsibilities: Develop and nurture relationships with customers. Act as the main point of contact between these customers and SGS. Carry out quarterly, half yearly, annual reviews with each customer. Understand and document each customers business needs and goals. Document, and implement an account development plan for each customer. To include account retention, and growth strategies, unique and tailored to each customer. Identify opportunities to upsell or cross-sell services. Aligning SGS offers with customers objectives. To ensure SGS is considered by customers to be a critical supplier and partner. Qualifications Essential Sales qualification, or time served to demonstrate experience Full clean driving licence for use in the UK Significant experience in a highly technical B2B environment. Experience working in an environment aligned to the technical aspects of this role. Experience working successfully within a performance measured CRM based sales environment. In depth understanding of the market or a similar transferrable market sector. Strong sales focus with a drive to succeed identifying and securing new business. Able to report objectively and regularly on opportunities and individual performance via CRM. Knowledge of IT systems, particularly MS Office applications and CRM Systems. Desirable Understanding of market drivers in the Testing, Inspection and Certification (TIC) sector. Experience with budgeting and sales forecasting Educated to degree level (or equivalent) in a relevant scientific, technical, engineering discipline Project Management qualification such as Prince2, Six Sigma, CAPM, PMP Customer Service qualification such as NVQ, Practitioner, Institute of Customer Service Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days. JBRP1_UKTJ
Apr 30, 2024
Full time
Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for: Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description We are currently seeking an experienced and dynamic Business Development Manager to join our team. The successful candidate will be responsible for identifying and pursuing new business opportunities, building and maintaining customer relationships, and driving the growth of the company. Responsibilities: Develop and nurture relationships with customers. Act as the main point of contact between these customers and SGS. Carry out quarterly, half yearly, annual reviews with each customer. Understand and document each customers business needs and goals. Document, and implement an account development plan for each customer. To include account retention, and growth strategies, unique and tailored to each customer. Identify opportunities to upsell or cross-sell services. Aligning SGS offers with customers objectives. To ensure SGS is considered by customers to be a critical supplier and partner. Qualifications Essential Sales qualification, or time served to demonstrate experience Full clean driving licence for use in the UK Significant experience in a highly technical B2B environment. Experience working in an environment aligned to the technical aspects of this role. Experience working successfully within a performance measured CRM based sales environment. In depth understanding of the market or a similar transferrable market sector. Strong sales focus with a drive to succeed identifying and securing new business. Able to report objectively and regularly on opportunities and individual performance via CRM. Knowledge of IT systems, particularly MS Office applications and CRM Systems. Desirable Understanding of market drivers in the Testing, Inspection and Certification (TIC) sector. Experience with budgeting and sales forecasting Educated to degree level (or equivalent) in a relevant scientific, technical, engineering discipline Project Management qualification such as Prince2, Six Sigma, CAPM, PMP Customer Service qualification such as NVQ, Practitioner, Institute of Customer Service Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days. JBRP1_UKTJ
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 30, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
At ALD Automotive LeasePlan, we are always asking What's next in mobility? As the global leader of our industry, our combined size means we can lead the switch to electric and supercharge our ability to offer many more customers wider choice and better prices for their mobility needs. For us to continue to be successful, we'll need to continue investing in innovation and technology, sustainable solutions, state of the art digital capability and, of course, our people! With exciting times ahead, we are delighted you are showing an interest in pursuing your career with us. Our Telesales & Retention (T&R) team fully manages the vehicle funding and fleet management requirements of Lombard and NatWest customers through Lombard Vehicle Solutions (LVS). T&R aligns to the SME business sectors of Lombard and NatWest and manages both Regulated and Non-Regulated Business encompassing their use of Contract Hire, Contract Purchase, Personal Contract Purchase and Personal Contract Hire for new and existing business. Currently seeking an experienced Administrator to support the team for a period of 12 months, covering maternity, alongside existing administrative support. Key Purpose To provide high quality sales and administrative support. Ensuring all allocated sales tasks and processes are completed accurately and to a high quality, to meet the achievement of departmental sales, quality and productivity targets. Provide flexibility to ensure that we adapt to the needs of our customers and manage the changing demands of our business across key trading periods. To be central to the core processing of the T&R Team - receiving and triaging new business leads, supporting salespeople as required, carrying out key support functions as needed. Summary of Responsibilities To ensure accurate production of customer quotations, finance proposals and reports as requested by the Telesales & Retention Advisors and Field Sales Teams, to meet sales and quality targets. To produce customer order documentation in an accurate and timely fashion, liaising with external suppliers, to assist the Telesales & Retention and Field Sales Teams requirements. To support departmental Sales and Marketing campaigns, ensuring that department offers are loaded to the required portals in a compliant and accurate manor. To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness when supporting the sales process. To work closely with colleagues across the Telesales & Retention and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements. To take ownership of Customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer To be proactive in communicating and collaborating with colleagues across ALD to ensure administrative and process tasks are completed accurately and to agreed SLAs To be proactive in spotting opportunities and driving improvements to simplify our processes, making things easier for our people and our customers. Skills, Experience & Background Experience within a Customer Service or Sales environment desirable. Effective verbal and written communication skills. Good numeracy skills and excellent attention to detail. Effective problem solving skills. Evidence of excellent time management. Good working knowledge of Microsoft Office Excel including Word & Excel An appreciation of working within a regulated environment and the importance of work within legislative guidelines Don't meet every single requirement? However excited by the prospect of working with us, as you offer most of the skills and experience, we are looking for. Then please go ahead and apply, you could be just what we need! What we can offer Generous contributory pension scheme25 days holiday, in addition to bank holidays Volunteering days to assist in charity work / CSR Initiatives Excellent CSR agenda - Ecovadis certification Holiday buy / sell (subject to conditions)Access to Re:lease Colleague Car Scheme Enhanced parental leaveOccupational Health ProgrammeIntroduction bonuses for referring an Employee or Customer Access to LinkedIn Learning / time towards to your CPD Cycle2work Scheme Free breakfast / fruit EV charging points, bike storage, shower & changing facilities and car parking (limited) Progressive / collaborative culture Why LeasePlan ALD Automotive? With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. Our employees play an important role in achieving this goal so why not join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At ALD Automotive we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited about this, or any role at ALD but your experience doesn't exactly align, we would encourage you to apply regardless! What's the worst that can happen?!
Apr 29, 2024
Full time
At ALD Automotive LeasePlan, we are always asking What's next in mobility? As the global leader of our industry, our combined size means we can lead the switch to electric and supercharge our ability to offer many more customers wider choice and better prices for their mobility needs. For us to continue to be successful, we'll need to continue investing in innovation and technology, sustainable solutions, state of the art digital capability and, of course, our people! With exciting times ahead, we are delighted you are showing an interest in pursuing your career with us. Our Telesales & Retention (T&R) team fully manages the vehicle funding and fleet management requirements of Lombard and NatWest customers through Lombard Vehicle Solutions (LVS). T&R aligns to the SME business sectors of Lombard and NatWest and manages both Regulated and Non-Regulated Business encompassing their use of Contract Hire, Contract Purchase, Personal Contract Purchase and Personal Contract Hire for new and existing business. Currently seeking an experienced Administrator to support the team for a period of 12 months, covering maternity, alongside existing administrative support. Key Purpose To provide high quality sales and administrative support. Ensuring all allocated sales tasks and processes are completed accurately and to a high quality, to meet the achievement of departmental sales, quality and productivity targets. Provide flexibility to ensure that we adapt to the needs of our customers and manage the changing demands of our business across key trading periods. To be central to the core processing of the T&R Team - receiving and triaging new business leads, supporting salespeople as required, carrying out key support functions as needed. Summary of Responsibilities To ensure accurate production of customer quotations, finance proposals and reports as requested by the Telesales & Retention Advisors and Field Sales Teams, to meet sales and quality targets. To produce customer order documentation in an accurate and timely fashion, liaising with external suppliers, to assist the Telesales & Retention and Field Sales Teams requirements. To support departmental Sales and Marketing campaigns, ensuring that department offers are loaded to the required portals in a compliant and accurate manor. To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness when supporting the sales process. To work closely with colleagues across the Telesales & Retention and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements. To take ownership of Customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer To be proactive in communicating and collaborating with colleagues across ALD to ensure administrative and process tasks are completed accurately and to agreed SLAs To be proactive in spotting opportunities and driving improvements to simplify our processes, making things easier for our people and our customers. Skills, Experience & Background Experience within a Customer Service or Sales environment desirable. Effective verbal and written communication skills. Good numeracy skills and excellent attention to detail. Effective problem solving skills. Evidence of excellent time management. Good working knowledge of Microsoft Office Excel including Word & Excel An appreciation of working within a regulated environment and the importance of work within legislative guidelines Don't meet every single requirement? However excited by the prospect of working with us, as you offer most of the skills and experience, we are looking for. Then please go ahead and apply, you could be just what we need! What we can offer Generous contributory pension scheme25 days holiday, in addition to bank holidays Volunteering days to assist in charity work / CSR Initiatives Excellent CSR agenda - Ecovadis certification Holiday buy / sell (subject to conditions)Access to Re:lease Colleague Car Scheme Enhanced parental leaveOccupational Health ProgrammeIntroduction bonuses for referring an Employee or Customer Access to LinkedIn Learning / time towards to your CPD Cycle2work Scheme Free breakfast / fruit EV charging points, bike storage, shower & changing facilities and car parking (limited) Progressive / collaborative culture Why LeasePlan ALD Automotive? With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. Our employees play an important role in achieving this goal so why not join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At ALD Automotive we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited about this, or any role at ALD but your experience doesn't exactly align, we would encourage you to apply regardless! What's the worst that can happen?!
Renewals Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint a Renewals Advisor, to help the team ensure workloads remain balanced and clients receive the excellent service levels they are used to. This role is designed to assist client with day to day requirements (MTA's, document queries, SME renewal reviews) along with general customer service duties. The team will also assist in your career development over the next few years by providing further training, development and the opportunity to look after clients on an end to end basis once you're up and running on the Handling side. The day to day: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Working with clients to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues What's on offer: A highly passionate and motivated team that look after each other as well as their clients A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon renewal rates. About you: You'll ideally have 2+ years' experience within an Account Handling role covering Commercial Motor Fleet and associated lines (Motor Fleet, Employers Liability, Public Liability, Motor Fleet) Other strong sales or customer service experience may also be considered Ideally, you'll be Cert CII Qualified or looking to work towards that qualification Previous experience with Acturis is highly beneficial Able to interpret policy wordings and draw accurate conclusions For more information please apply online or contact Daniel Hurley.
Apr 29, 2024
Full time
Renewals Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint a Renewals Advisor, to help the team ensure workloads remain balanced and clients receive the excellent service levels they are used to. This role is designed to assist client with day to day requirements (MTA's, document queries, SME renewal reviews) along with general customer service duties. The team will also assist in your career development over the next few years by providing further training, development and the opportunity to look after clients on an end to end basis once you're up and running on the Handling side. The day to day: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Working with clients to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues What's on offer: A highly passionate and motivated team that look after each other as well as their clients A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon renewal rates. About you: You'll ideally have 2+ years' experience within an Account Handling role covering Commercial Motor Fleet and associated lines (Motor Fleet, Employers Liability, Public Liability, Motor Fleet) Other strong sales or customer service experience may also be considered Ideally, you'll be Cert CII Qualified or looking to work towards that qualification Previous experience with Acturis is highly beneficial Able to interpret policy wordings and draw accurate conclusions For more information please apply online or contact Daniel Hurley.
We have an exciting new role to join a leading Property Asset Management company as an Office Manager/HR Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people. You will oversee the entire employee lifecycle, from attracting the right people into the organisation, through to their onboarding, development and retention. You will be vital in cultivating a desirable working environment, championing a culture of performance, continuous improvement, and wellbeing. General Owning and leading the office support team and leading on culture of the whole organization. Ownership of office and people related budgets Credit card holder for any ad hoc office related purchases Administering petty cash Contribute to making a great place to work Actively participate in meetings to add value; bring ideas and constructive feedback Remain personable, collaborative, supportive, and flexible; solution focused Demonstrate our values and standards; consistently lead by example and respect others. Office Management Reviewing and ensuring we are maximizing our space, and benefiting from hybrid working, including desk layouts to encourage collaborative working. Designing, organising and hosting company socials and events, including volunteering opportunities. Work with the IT Manager to: - manage office security including key fob access and key holders. Maintain and provide support and training on AV equipment and photocopiers. Monitor administration team to ensure that excellent customer service is delivered. Human Resources and Payroll Providing HR advice and support to the business, with guidance received from the external HR advisory service - being the 'go to' for any people related matters. Working with company directors to drive workforce planning; analysing, forecasting, and planning resource for the short and long-term, identifying any skills and knowledge gaps, to ensure the right people at the right time with the right skills to fulfil company targets. Designing and embedding an effective HR framework that attracts and retains high performers, including benchmarking, tendering and making informed proposals on pay and benefits. Responsible for HR administration, including: - maintaining contractual paperwork, the employee handbook, and other associated documents, gaining required input and approval from Croner to ensure we remain legally compliant and in accordance with best practice at all times. Co-ordinating recruitment and proposing the preferred method, direct to market (LinkedIn), and/or via agency (maintaining a preferred agency list, and up to date terms); actively assisting the recruitment process and overseeing competitive terms and conditions. Owning, developing, coordinating and executing the 'vacancy to exit process' - ensuring a smooth and informative onboarding experience, that is tailored to each role/level within the business. Managing the HR advisory service, including contractual terms and renewals, overseeing calls and liaising with between Croner and managers to ensure we are receiving value for money. Supporting any HR processes by liaising with Croner, guiding managers, providing templates, ensuring consistency and fairness by referencing previous trends. Managing the annual external auditing process from a HR and Payroll perspective. - creating awareness and guidance on upcoming appraisals and mid-year reviews, and driving progress to completion by KPI deadlines. Developing and executing a training matrix that aligns to company vision and KPI's; creating individual learning journeys based on role requirements, with consideration to job descriptions, annual appraisals and mid-year reviews. Providing an annual draft plan and potential costings to the Finance Director to gain budget approval. - creating, sending and reporting to the Leadership team. Maintaining company organisation charts and people information on various platforms including SharePoint, company website, IRIS etc. Administering payroll, pension, and benefits, including year-end process The person In order to be considered for this role, the right candidate will need to demonstrate: CIPD qualified or equivalent. At least five years' experience in operations or equivalent. Strong leadership, coaching and communicative skills; good verbal and written communication. First class people and development skills This is an office based role. Salary per annum: £50,000 - £60,000 Holiday per annum: 33 days including bank holidays Benefits include: Private Healthcare including Vitality benefits and discounts Life Assurance - four times salary Enhanced company pension scheme - up to 10% employer contribution Interest free travel loan and cycles schemes - tax savings to rent or buy Maternity and Paternity package above statutory requirements Employee Assistance Programme Flexible working opportunities Active days - paid time off for volunteering and fundraising activities Early finish before bank holiday weekend and reduced Christmas hours
Apr 28, 2024
Full time
We have an exciting new role to join a leading Property Asset Management company as an Office Manager/HR Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people. You will oversee the entire employee lifecycle, from attracting the right people into the organisation, through to their onboarding, development and retention. You will be vital in cultivating a desirable working environment, championing a culture of performance, continuous improvement, and wellbeing. General Owning and leading the office support team and leading on culture of the whole organization. Ownership of office and people related budgets Credit card holder for any ad hoc office related purchases Administering petty cash Contribute to making a great place to work Actively participate in meetings to add value; bring ideas and constructive feedback Remain personable, collaborative, supportive, and flexible; solution focused Demonstrate our values and standards; consistently lead by example and respect others. Office Management Reviewing and ensuring we are maximizing our space, and benefiting from hybrid working, including desk layouts to encourage collaborative working. Designing, organising and hosting company socials and events, including volunteering opportunities. Work with the IT Manager to: - manage office security including key fob access and key holders. Maintain and provide support and training on AV equipment and photocopiers. Monitor administration team to ensure that excellent customer service is delivered. Human Resources and Payroll Providing HR advice and support to the business, with guidance received from the external HR advisory service - being the 'go to' for any people related matters. Working with company directors to drive workforce planning; analysing, forecasting, and planning resource for the short and long-term, identifying any skills and knowledge gaps, to ensure the right people at the right time with the right skills to fulfil company targets. Designing and embedding an effective HR framework that attracts and retains high performers, including benchmarking, tendering and making informed proposals on pay and benefits. Responsible for HR administration, including: - maintaining contractual paperwork, the employee handbook, and other associated documents, gaining required input and approval from Croner to ensure we remain legally compliant and in accordance with best practice at all times. Co-ordinating recruitment and proposing the preferred method, direct to market (LinkedIn), and/or via agency (maintaining a preferred agency list, and up to date terms); actively assisting the recruitment process and overseeing competitive terms and conditions. Owning, developing, coordinating and executing the 'vacancy to exit process' - ensuring a smooth and informative onboarding experience, that is tailored to each role/level within the business. Managing the HR advisory service, including contractual terms and renewals, overseeing calls and liaising with between Croner and managers to ensure we are receiving value for money. Supporting any HR processes by liaising with Croner, guiding managers, providing templates, ensuring consistency and fairness by referencing previous trends. Managing the annual external auditing process from a HR and Payroll perspective. - creating awareness and guidance on upcoming appraisals and mid-year reviews, and driving progress to completion by KPI deadlines. Developing and executing a training matrix that aligns to company vision and KPI's; creating individual learning journeys based on role requirements, with consideration to job descriptions, annual appraisals and mid-year reviews. Providing an annual draft plan and potential costings to the Finance Director to gain budget approval. - creating, sending and reporting to the Leadership team. Maintaining company organisation charts and people information on various platforms including SharePoint, company website, IRIS etc. Administering payroll, pension, and benefits, including year-end process The person In order to be considered for this role, the right candidate will need to demonstrate: CIPD qualified or equivalent. At least five years' experience in operations or equivalent. Strong leadership, coaching and communicative skills; good verbal and written communication. First class people and development skills This is an office based role. Salary per annum: £50,000 - £60,000 Holiday per annum: 33 days including bank holidays Benefits include: Private Healthcare including Vitality benefits and discounts Life Assurance - four times salary Enhanced company pension scheme - up to 10% employer contribution Interest free travel loan and cycles schemes - tax savings to rent or buy Maternity and Paternity package above statutory requirements Employee Assistance Programme Flexible working opportunities Active days - paid time off for volunteering and fundraising activities Early finish before bank holiday weekend and reduced Christmas hours
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 28, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
At UBDS Group, with our portfolio including UBDS Digital and Rayo, we are dedicated to fostering an entrepreneurial spirit by investing in innovators who harness technology to drive meaningful change. As our companies experience significant growth, we are expanding our commercial division comprehensively. We're seeking passionate individuals eager to contribute to and thrive in a rapidly evolving environment. We are looking for a highly motivated and experienced Managing Partner to join our group Commercial team. As P & L owner you will be accountable for overseeing one of the UBDS Group's key sectors (Government & Public Sector, Financial Services, Healthcare, Higher Education), developing strategic direction of the sector, setting goals, and managing operations within the sector to ensure its growth and success. This will include identifying market trends, assessing competition, forging partnerships and guiding team members to achieve objectives aligned with overall business goals. You will manage, develop and grow a portfolio of strategically important customers and high potential accounts. You will retain and grow these accounts by building sustainable and extensive relationships and play a key role in identifying new business opportunities, developing and executing sales strategies, and achieving revenue and profitability targets. As Managing Partner you may represent your sector in external engagements such as industry conferences, industry expert (eg.Tech UK) to promote UBDS Group offerings and strengthen our position in the market. The Managing Partner connects the sector with the wider UBDS p business, collaborating and aligning with the Delivery Director to manage demand and to ensure successful execution of projects and services to drive revenue and growth Responsibilities Develop and execute a strategic sales plan to meet and exceed sales targets. Manage P & L at Account level, driving pipeline and forecast accuracy on a monthly/quarterly/annual basis. Direct strategy for large, strategic accounts including driving and coordinating executed selling and relationship activities Identify and prospect for new business opportunities within the enterprise segment Build and maintain strong relationships with key decision-makers within target accounts Ensure detailed understanding of assigned client business strategy, drivers, goals and initiatives and translating these into UBDS Group selling opportunities Influence UBDS Group 'go to market' offerings based on market demand and client strategy and roadmap. Establish and maintain executive relationships with clients to become the trusted advisor. Own strategic, complex, large account planning and management with outcome of increased customer satisfaction and increase in retention & account growth Maintain knowledge & focus of industry trends and competitive landscape. Collaborate with cross-functional teams to ensure successful proposals, and onboarding of new clients. Work with the Delivery Director to ensure effective performance, client satisfaction and optimal account profitability. Prepare and present sales forecasts, reports, and other relevant documentation to Exco on a regular basis The successful candidate will have experience of working at C-level and have a strong background in sales and account development within the sector. You will have excellent commercial expertise, communication and negotiation skills, and a proven track record of exceeding sales targets. 10-15 years external experience with proven success in consultative sales, preferably experience in IT professional services. Ability to prospect and manage and present to C-Suite and senior level relationships within large client organisations Experience of constructing and negotiating commercial agreements Proven experience building excellent client relationships, offering value added, strategic insight into their business, as a trusted advisor Proven ability to understand enterprise-wide issues and to structure innovative, integrated solutions Comprehensive understanding of the sectors working practices, regulations and procurement routes. Extensive and relevant industry knowledge, Knowledge of the full life cycle of the sales process from prospecting to close Why people choose to grow their careers at UBDS Group Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group's culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability. UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence. Employee Benefits Training - All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more Private medical cover for you and your spouse/partner, offered via Vitality Discretionary bonus based on a blend of personal and company performance Holiday - You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays Electric Vehicle leasing with salary sacrifice Contributed Pension Scheme Death in service cover Hybrid Working - UBDS Group offers a flexible working environment to help enable you to operate at your maximum regardless of your location. With offices in London & Manchester we offer a culture that is focussed on outcomes and giving you a work life balance but at that same time creating and driving a culture of inclusivity and togetherness About UBDS Group At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society. With a portfolio including UBDS Digital and Rayo, UBDS Group Companies proudly offer comprehensive, end-to-end digital solutions tailored for both the public and private sectors. By harnessing the strengths of leading technology partners, we deliver innovative strategies, services and solutions that address complex challenges and drive significant value. Our services cover digital consulting, cloud platforms, data and ai, cybersecurity, managed services and delivery management. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Apr 26, 2024
Full time
At UBDS Group, with our portfolio including UBDS Digital and Rayo, we are dedicated to fostering an entrepreneurial spirit by investing in innovators who harness technology to drive meaningful change. As our companies experience significant growth, we are expanding our commercial division comprehensively. We're seeking passionate individuals eager to contribute to and thrive in a rapidly evolving environment. We are looking for a highly motivated and experienced Managing Partner to join our group Commercial team. As P & L owner you will be accountable for overseeing one of the UBDS Group's key sectors (Government & Public Sector, Financial Services, Healthcare, Higher Education), developing strategic direction of the sector, setting goals, and managing operations within the sector to ensure its growth and success. This will include identifying market trends, assessing competition, forging partnerships and guiding team members to achieve objectives aligned with overall business goals. You will manage, develop and grow a portfolio of strategically important customers and high potential accounts. You will retain and grow these accounts by building sustainable and extensive relationships and play a key role in identifying new business opportunities, developing and executing sales strategies, and achieving revenue and profitability targets. As Managing Partner you may represent your sector in external engagements such as industry conferences, industry expert (eg.Tech UK) to promote UBDS Group offerings and strengthen our position in the market. The Managing Partner connects the sector with the wider UBDS p business, collaborating and aligning with the Delivery Director to manage demand and to ensure successful execution of projects and services to drive revenue and growth Responsibilities Develop and execute a strategic sales plan to meet and exceed sales targets. Manage P & L at Account level, driving pipeline and forecast accuracy on a monthly/quarterly/annual basis. Direct strategy for large, strategic accounts including driving and coordinating executed selling and relationship activities Identify and prospect for new business opportunities within the enterprise segment Build and maintain strong relationships with key decision-makers within target accounts Ensure detailed understanding of assigned client business strategy, drivers, goals and initiatives and translating these into UBDS Group selling opportunities Influence UBDS Group 'go to market' offerings based on market demand and client strategy and roadmap. Establish and maintain executive relationships with clients to become the trusted advisor. Own strategic, complex, large account planning and management with outcome of increased customer satisfaction and increase in retention & account growth Maintain knowledge & focus of industry trends and competitive landscape. Collaborate with cross-functional teams to ensure successful proposals, and onboarding of new clients. Work with the Delivery Director to ensure effective performance, client satisfaction and optimal account profitability. Prepare and present sales forecasts, reports, and other relevant documentation to Exco on a regular basis The successful candidate will have experience of working at C-level and have a strong background in sales and account development within the sector. You will have excellent commercial expertise, communication and negotiation skills, and a proven track record of exceeding sales targets. 10-15 years external experience with proven success in consultative sales, preferably experience in IT professional services. Ability to prospect and manage and present to C-Suite and senior level relationships within large client organisations Experience of constructing and negotiating commercial agreements Proven experience building excellent client relationships, offering value added, strategic insight into their business, as a trusted advisor Proven ability to understand enterprise-wide issues and to structure innovative, integrated solutions Comprehensive understanding of the sectors working practices, regulations and procurement routes. Extensive and relevant industry knowledge, Knowledge of the full life cycle of the sales process from prospecting to close Why people choose to grow their careers at UBDS Group Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group's culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability. UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence. Employee Benefits Training - All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more Private medical cover for you and your spouse/partner, offered via Vitality Discretionary bonus based on a blend of personal and company performance Holiday - You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays Electric Vehicle leasing with salary sacrifice Contributed Pension Scheme Death in service cover Hybrid Working - UBDS Group offers a flexible working environment to help enable you to operate at your maximum regardless of your location. With offices in London & Manchester we offer a culture that is focussed on outcomes and giving you a work life balance but at that same time creating and driving a culture of inclusivity and togetherness About UBDS Group At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society. With a portfolio including UBDS Digital and Rayo, UBDS Group Companies proudly offer comprehensive, end-to-end digital solutions tailored for both the public and private sectors. By harnessing the strengths of leading technology partners, we deliver innovative strategies, services and solutions that address complex challenges and drive significant value. Our services cover digital consulting, cloud platforms, data and ai, cybersecurity, managed services and delivery management. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 26, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Head of Customer Service Orpington £45,000 - £50,000 + bonus and bens Company Overview Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the "family feel" culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment. Job Purpose: We are creating a new position of Head of Customer Service to help us measure and continually improve our customer experience. The position reports to the Group Service Director. As our organisation expands, your leadership will extend to a team of Service Managers, mirroring the growth of the business. Your role will require strong interpersonal skills, positivity, exceptional organisational abilities, and a proven track record in people management. As the Head of Customer Service, your primary responsibility will involve overseeing the customer service efforts of each Service Manager and their respective teams. This includes actively measuring, monitoring, and steering the customer service strategies to ensure alignment with our organisational goals and objectives. Responsibilities: Team Leadership: Day to day Leading and managing a select team of Service Managers, ensuring they are motivated, trained, and equipped to deliver exceptional service to customers. Setting Service Standards: Establishing and maintaining service standards and protocols to ensure consistency and quality in our customer interactions. Handling Customer Complaints: Addressing customer inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the customer's satisfaction. Monitoring Performance (KPI's): Monitoring team performance metrics such as response times, resolution rates, customer satisfaction scores, and other key performance indicators (KPIs), and taking corrective actions as needed. Training and Development: Providing ongoing training, coaching, and feedback to our customer service advisors to improve their skills and performance. (Auditing or recorded calls & emails) Process Improvement: Working with the Head of P&P in Identifying areas for process improvement in customer service operations and implementing changes to enhance efficiency and effectiveness. Building Customer Relationships: Building strong relationships with key customers, understanding their needs and preferences, and advocating for their interests within the organization. (Working with the Priority Desk Manager to achieve this.) Customer Feedback Analysis: Analysing customer feedback, surveys, and data to identify trends, patterns, and areas for improvement in products, services, or processes. Cross-functional Collaboration: Collaborating with other departments such as sales, credit control, Installation, and operations to address customer needs and improve overall customer experience. Help develop a customer retention strategy based on data analysis, customer feedback & staff feedback. Driving a positive Culture, and being a positive role model for the department and our business Overall, the Head of Customer Service plays a critical role in driving customer satisfaction, loyalty, and retention by ensuring that the customer service team delivers exceptional service and support at every touchpoint. Skills and Experience: +5 years' recent experience in a customer service / contact centre management position. Excellent customer service skills Excellent communication skills The ability to analyse data, draw conclusions and implement process changes as directed by the results of the data analysis Strong conflict resolution/negotiating skills Coaching and staff training experience Empathy and patience Knowledge/Experience of Microsoft Dynamics 365/NPS is an advantage but not essential Knowledge of the Security Industry/systems is an advantage but not essential Salary and Benefits: In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry. Competitive basic salary plus bonus Pension Up to 25 days holiday plus bank holidays and attendance bonus of 1 day BUPA Health & Safety and an employee assistance program Career progression opportunities Staff referral scheme Company Sick Pay Rewards & recognition programmes Ongoing training Company events Standard working hours are 8.30am-5.00pm Monday to Friday. Please be aware all successful candidates will need a full driving license and will have to undergo relevant security checks by NSSA standards Job Types: Full-time, Permanent
Apr 26, 2024
Full time
Head of Customer Service Orpington £45,000 - £50,000 + bonus and bens Company Overview Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the "family feel" culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment. Job Purpose: We are creating a new position of Head of Customer Service to help us measure and continually improve our customer experience. The position reports to the Group Service Director. As our organisation expands, your leadership will extend to a team of Service Managers, mirroring the growth of the business. Your role will require strong interpersonal skills, positivity, exceptional organisational abilities, and a proven track record in people management. As the Head of Customer Service, your primary responsibility will involve overseeing the customer service efforts of each Service Manager and their respective teams. This includes actively measuring, monitoring, and steering the customer service strategies to ensure alignment with our organisational goals and objectives. Responsibilities: Team Leadership: Day to day Leading and managing a select team of Service Managers, ensuring they are motivated, trained, and equipped to deliver exceptional service to customers. Setting Service Standards: Establishing and maintaining service standards and protocols to ensure consistency and quality in our customer interactions. Handling Customer Complaints: Addressing customer inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the customer's satisfaction. Monitoring Performance (KPI's): Monitoring team performance metrics such as response times, resolution rates, customer satisfaction scores, and other key performance indicators (KPIs), and taking corrective actions as needed. Training and Development: Providing ongoing training, coaching, and feedback to our customer service advisors to improve their skills and performance. (Auditing or recorded calls & emails) Process Improvement: Working with the Head of P&P in Identifying areas for process improvement in customer service operations and implementing changes to enhance efficiency and effectiveness. Building Customer Relationships: Building strong relationships with key customers, understanding their needs and preferences, and advocating for their interests within the organization. (Working with the Priority Desk Manager to achieve this.) Customer Feedback Analysis: Analysing customer feedback, surveys, and data to identify trends, patterns, and areas for improvement in products, services, or processes. Cross-functional Collaboration: Collaborating with other departments such as sales, credit control, Installation, and operations to address customer needs and improve overall customer experience. Help develop a customer retention strategy based on data analysis, customer feedback & staff feedback. Driving a positive Culture, and being a positive role model for the department and our business Overall, the Head of Customer Service plays a critical role in driving customer satisfaction, loyalty, and retention by ensuring that the customer service team delivers exceptional service and support at every touchpoint. Skills and Experience: +5 years' recent experience in a customer service / contact centre management position. Excellent customer service skills Excellent communication skills The ability to analyse data, draw conclusions and implement process changes as directed by the results of the data analysis Strong conflict resolution/negotiating skills Coaching and staff training experience Empathy and patience Knowledge/Experience of Microsoft Dynamics 365/NPS is an advantage but not essential Knowledge of the Security Industry/systems is an advantage but not essential Salary and Benefits: In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry. Competitive basic salary plus bonus Pension Up to 25 days holiday plus bank holidays and attendance bonus of 1 day BUPA Health & Safety and an employee assistance program Career progression opportunities Staff referral scheme Company Sick Pay Rewards & recognition programmes Ongoing training Company events Standard working hours are 8.30am-5.00pm Monday to Friday. Please be aware all successful candidates will need a full driving license and will have to undergo relevant security checks by NSSA standards Job Types: Full-time, Permanent
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to: Understand, support and advise customers requiring a wide range of information, advice and guidance. To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation. Comply with the expectations of customers. Ensure they are consistently achieving or exceeding Service Level Agreements (SLA's). Provision of multi-channel information services. Provision of accurate, meaningful, and consistent information to support to our customers. Listen patiently, empathise with the caller's situation and convey a genuine desire to help and support. Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority. Work with colleagues to ensure the highest level of customer satisfaction. Ensure continuous service improvement, initiating, and responding to change in a positive manner. To undertake effective research on a range of topics to fit with deadlines. Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001. Proven experience of delivering a service which provided a supporting role; Working as part of a team; Providing telephone, online, email and live chat information; Researching, collecting and recording data evidence; IT literate with full working knowledge of MS Office Suite and use of windows-based databases; Planning and co-ordinating own workload; Excellent communication and interpersonal skills; Strong decision-making abilities; Ability to empathise with people at all levels; Ability to manage and resolve complaints; Emotional resilience. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 26, 2024
Full time
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to: Understand, support and advise customers requiring a wide range of information, advice and guidance. To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation. Comply with the expectations of customers. Ensure they are consistently achieving or exceeding Service Level Agreements (SLA's). Provision of multi-channel information services. Provision of accurate, meaningful, and consistent information to support to our customers. Listen patiently, empathise with the caller's situation and convey a genuine desire to help and support. Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority. Work with colleagues to ensure the highest level of customer satisfaction. Ensure continuous service improvement, initiating, and responding to change in a positive manner. To undertake effective research on a range of topics to fit with deadlines. Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001. Proven experience of delivering a service which provided a supporting role; Working as part of a team; Providing telephone, online, email and live chat information; Researching, collecting and recording data evidence; IT literate with full working knowledge of MS Office Suite and use of windows-based databases; Planning and co-ordinating own workload; Excellent communication and interpersonal skills; Strong decision-making abilities; Ability to empathise with people at all levels; Ability to manage and resolve complaints; Emotional resilience. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Job Title: Parts Advisor Location: Dover, Kent Salary: Up to £26,000 Basic + Overtime + Bonus Hours: Monday to Friday 09:00-17:30 and 1 in 4 Saturday morning 08.00 till 13:00 (Paid as Overtime at 1.5x) Ref: OC17301 We are currently looking for a Parts Advisor to join the team in Dover. My client is an established dealership that has sites all over the UK and are looking to grow their existing team. Parts Advisor Benefits: On-site parking. Company health cash plan. Pension Scheme. On-going training and career development. Parts Advisor role: Your main duties will be to look after parts department. It means to check the stock, to order the stock and maintain accurate records. You'll be working with technicians, service advisors, bus also you'll be providing excellent customer services face to face or over the phone. You will be helping the customer to pick the right parts that they need. You will be maintaining and tracking inventory. As a Parts Advisor you will be delivering sales targets and maintaining customer retention. Parts Advisor requirements: No experience needed as the role can be taught, however must have a customer service background. Passion for the industry. Excellent customer services skills and computer literacy. UK driving licence. INDAS Consultant-Ryan Scholes Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Apr 26, 2024
Full time
Job Title: Parts Advisor Location: Dover, Kent Salary: Up to £26,000 Basic + Overtime + Bonus Hours: Monday to Friday 09:00-17:30 and 1 in 4 Saturday morning 08.00 till 13:00 (Paid as Overtime at 1.5x) Ref: OC17301 We are currently looking for a Parts Advisor to join the team in Dover. My client is an established dealership that has sites all over the UK and are looking to grow their existing team. Parts Advisor Benefits: On-site parking. Company health cash plan. Pension Scheme. On-going training and career development. Parts Advisor role: Your main duties will be to look after parts department. It means to check the stock, to order the stock and maintain accurate records. You'll be working with technicians, service advisors, bus also you'll be providing excellent customer services face to face or over the phone. You will be helping the customer to pick the right parts that they need. You will be maintaining and tracking inventory. As a Parts Advisor you will be delivering sales targets and maintaining customer retention. Parts Advisor requirements: No experience needed as the role can be taught, however must have a customer service background. Passion for the industry. Excellent customer services skills and computer literacy. UK driving licence. INDAS Consultant-Ryan Scholes Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. As UK Partner Marketing Manager you will play a key role in accelerating the growth and development of Xero UK's Partner (accounting and bookkeeping) community through excellence in strategic planning and delivery. Reporting to the Head of Partner Marketing UK and Emerging Markets, you will champion community interactions and marketing programmes that supercharge product utilisation and partner engagement and advocacy, as well as drive product depth and channel revenue. With significant experience in B2B marketing, you'll have proven expertise at balancing strategic and executional requirements and delivering tangible results. You'll be naturally curious, commercially minded and an excellent communicator and cross functional collaborator. By leveraging your knowledge of the customer, product, sales and all available data you will effectively prioritise, plan and execute the delivery of innovative, measurable campaigns and tests, thought-leading content and compelling customer experiences. This position is a fixed term contract to cover parental leave with a finish date of 31 March 2025. The successful candidate will work from our London office on a hybrid working arrangement, however we will consider remote working opportunities. What you'll do Work with the Head of Partner Marketing to develop the strategic UK Marketing plan for the partner community and own the roadmap to deliver Sales and Marketing objectives, product/ industry milestones and integrate with the wider UK Marketing strategy. Immerse yourself in the world of the Xero partner community, staying up to date on Xero's product suite as well as the partner journey, segmentation, research, channel specific NPS and community forums to inform and refresh your approach. In collaboration with the UK Marketing team ensure key campaign themes are delivered through multi-channel activations, generating qualified Sales leads and ultimately commercial value to the business. Support UK go-to-market activity around key product launches and feature updates and work with the wider cross functional GTM team to deliver key initiatives in the UK operating plan. Take ownership of planning and managing marketing collateral including content for events, case studies, email campaigns, and sales support materials. Effectively manage the partner marketing budget to deliver to targets and approved budget, including planning and operationalising across relevant channels. Monitor and report on partner leads and performance tracking and campaign ROI, including marketing effectiveness and experimentation outcomes. Apply an experimentation mindset to marketing campaigns to drive, test, learn, and optimise. Conducting A/B testing across channels Work closely with sales leaders to help them plan and execute the go-to-market strategies that help them exceed their targets. Work directly with the UK event team to develop effective event marketing strategies that deliver high levels of attendance and engagement at key owned partner events and drive more effective lead capture post-event. Work with the Education and Content teams to develop training opportunities and programs that will drive growth and retention. What you'll bring with you A strategic B2B marketer with strong influencing skills Extensive experience in a high-growth environment Ideally experience of accounting/fintech Hands-on experience driving and delivering successful, end to end GTM (go to market) campaigns Experience of data-driven marketing with the ability to analyse and interpret campaign results and make solid strategic recommendations Attention to detail and high production standards You must be a natural innovator with a curious mind and a passion for the customer Excellent interpersonal and communication skills - including written and verbal presentation Why Xero? Offering very generous paid leave to use however you'd like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you'll do the best work of your life at Xero. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Apr 26, 2024
Full time
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. As UK Partner Marketing Manager you will play a key role in accelerating the growth and development of Xero UK's Partner (accounting and bookkeeping) community through excellence in strategic planning and delivery. Reporting to the Head of Partner Marketing UK and Emerging Markets, you will champion community interactions and marketing programmes that supercharge product utilisation and partner engagement and advocacy, as well as drive product depth and channel revenue. With significant experience in B2B marketing, you'll have proven expertise at balancing strategic and executional requirements and delivering tangible results. You'll be naturally curious, commercially minded and an excellent communicator and cross functional collaborator. By leveraging your knowledge of the customer, product, sales and all available data you will effectively prioritise, plan and execute the delivery of innovative, measurable campaigns and tests, thought-leading content and compelling customer experiences. This position is a fixed term contract to cover parental leave with a finish date of 31 March 2025. The successful candidate will work from our London office on a hybrid working arrangement, however we will consider remote working opportunities. What you'll do Work with the Head of Partner Marketing to develop the strategic UK Marketing plan for the partner community and own the roadmap to deliver Sales and Marketing objectives, product/ industry milestones and integrate with the wider UK Marketing strategy. Immerse yourself in the world of the Xero partner community, staying up to date on Xero's product suite as well as the partner journey, segmentation, research, channel specific NPS and community forums to inform and refresh your approach. In collaboration with the UK Marketing team ensure key campaign themes are delivered through multi-channel activations, generating qualified Sales leads and ultimately commercial value to the business. Support UK go-to-market activity around key product launches and feature updates and work with the wider cross functional GTM team to deliver key initiatives in the UK operating plan. Take ownership of planning and managing marketing collateral including content for events, case studies, email campaigns, and sales support materials. Effectively manage the partner marketing budget to deliver to targets and approved budget, including planning and operationalising across relevant channels. Monitor and report on partner leads and performance tracking and campaign ROI, including marketing effectiveness and experimentation outcomes. Apply an experimentation mindset to marketing campaigns to drive, test, learn, and optimise. Conducting A/B testing across channels Work closely with sales leaders to help them plan and execute the go-to-market strategies that help them exceed their targets. Work directly with the UK event team to develop effective event marketing strategies that deliver high levels of attendance and engagement at key owned partner events and drive more effective lead capture post-event. Work with the Education and Content teams to develop training opportunities and programs that will drive growth and retention. What you'll bring with you A strategic B2B marketer with strong influencing skills Extensive experience in a high-growth environment Ideally experience of accounting/fintech Hands-on experience driving and delivering successful, end to end GTM (go to market) campaigns Experience of data-driven marketing with the ability to analyse and interpret campaign results and make solid strategic recommendations Attention to detail and high production standards You must be a natural innovator with a curious mind and a passion for the customer Excellent interpersonal and communication skills - including written and verbal presentation Why Xero? Offering very generous paid leave to use however you'd like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you'll do the best work of your life at Xero. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Your Opportunity A fantastic opportunity to grow your career in Personal Lines insurance. As a Client Handler, you'll play a key role in managing the insurance needs of an exclusive audience of clients within the large and successful Personal Lines team who specialise in providing tailored personal insurance solutions for members of employee benefit schemes across the UK. What you'll do As a natural and enthusiastic communicator with a strong customer service ethos, here's a snapshot of what you'd expect to be doing day-to-day: Handle day to day enquiries, renewal inviting, retention and policy management Meet and develop client's insurance needs Develop new business opportunities to achieve income and retention levels Enhance client/ insurer relationships Develop a book of business through upselling and cross-selling Understand the market available to secure and retain all risks What you'll need Must haves Previous home insurance experience Confidence in building effective relationships with your clients, your team and the wider company A good general understanding of the technicalities and challenges personal insurance can bring Intuitive people skills and confidence to deliver an amazing client experience Organisation, accuracy and attention to detail Passion, energy and a strong customer service ethos Effective, confident & considerate communication and an ability to adapt your communication style accordingly Strong IT skills Ideal, but not essential Experience of using Acturis would advantageous but full training would be provided A Cert CII or genuine interest in achieving and continuing development What you'll receive At Sutton Winson, we focus on developing our people and giving them opportunities to progress. You'll receive a unique and tailored development pathway and as you grow within our business, your successes and hard work will be rewarded and celebrated. On top of all the usual good stuff (competitive salary, generous holiday allowance, pension contributions etc.), you can also look forward to a competitive package that will develop as you do, as you enjoy the following benefits (and more!): Tailored learning and development program shaped to your career aspirations Annual profit share bonus scheme Hybrid Working (after qualifying period) Fully funded CII pathway, including membership, study materials, exam entries, and paid study leave, with awards and bonuses to reflect progress Employee Assistance Programme, providing access to vital resources like GP consultations, health checks and mental health support, etc Cycle2work scheme, Season Ticket Loans, free eye tests through Specsavers, and long service awards. The opportunity to be a part of our Corporate Social Responsibility program, contributing to local projects, help shape environmental policy and support staff wellbeing. Daily dress-down; for us, it's not about what you wear but what you do. Just be your authentic self and dress for your day. When you work for us, you're part of: One of the UK's largest Charted Insurance Brokers. Proud holders of the Investors in People Gold Award. A Top 5 Broker to work for. A people-centric employer with strong values. A company that actively fosters and supports continuous personal development. If you're looking for an opportunity to learn, grow, and thrive, all while being a part of a fantastic group of people in a relaxed, family-friendly, and supportive environment, then Sutton Winson is the place for you. Everyone has a place at SW At Sutton Winson, we want to hire people from all walks of life. If you've got the right attitude and skills needed to properly support our clients and help us achieve our goals, you'll fit right in. We're committed to building an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.
Apr 26, 2024
Full time
Your Opportunity A fantastic opportunity to grow your career in Personal Lines insurance. As a Client Handler, you'll play a key role in managing the insurance needs of an exclusive audience of clients within the large and successful Personal Lines team who specialise in providing tailored personal insurance solutions for members of employee benefit schemes across the UK. What you'll do As a natural and enthusiastic communicator with a strong customer service ethos, here's a snapshot of what you'd expect to be doing day-to-day: Handle day to day enquiries, renewal inviting, retention and policy management Meet and develop client's insurance needs Develop new business opportunities to achieve income and retention levels Enhance client/ insurer relationships Develop a book of business through upselling and cross-selling Understand the market available to secure and retain all risks What you'll need Must haves Previous home insurance experience Confidence in building effective relationships with your clients, your team and the wider company A good general understanding of the technicalities and challenges personal insurance can bring Intuitive people skills and confidence to deliver an amazing client experience Organisation, accuracy and attention to detail Passion, energy and a strong customer service ethos Effective, confident & considerate communication and an ability to adapt your communication style accordingly Strong IT skills Ideal, but not essential Experience of using Acturis would advantageous but full training would be provided A Cert CII or genuine interest in achieving and continuing development What you'll receive At Sutton Winson, we focus on developing our people and giving them opportunities to progress. You'll receive a unique and tailored development pathway and as you grow within our business, your successes and hard work will be rewarded and celebrated. On top of all the usual good stuff (competitive salary, generous holiday allowance, pension contributions etc.), you can also look forward to a competitive package that will develop as you do, as you enjoy the following benefits (and more!): Tailored learning and development program shaped to your career aspirations Annual profit share bonus scheme Hybrid Working (after qualifying period) Fully funded CII pathway, including membership, study materials, exam entries, and paid study leave, with awards and bonuses to reflect progress Employee Assistance Programme, providing access to vital resources like GP consultations, health checks and mental health support, etc Cycle2work scheme, Season Ticket Loans, free eye tests through Specsavers, and long service awards. The opportunity to be a part of our Corporate Social Responsibility program, contributing to local projects, help shape environmental policy and support staff wellbeing. Daily dress-down; for us, it's not about what you wear but what you do. Just be your authentic self and dress for your day. When you work for us, you're part of: One of the UK's largest Charted Insurance Brokers. Proud holders of the Investors in People Gold Award. A Top 5 Broker to work for. A people-centric employer with strong values. A company that actively fosters and supports continuous personal development. If you're looking for an opportunity to learn, grow, and thrive, all while being a part of a fantastic group of people in a relaxed, family-friendly, and supportive environment, then Sutton Winson is the place for you. Everyone has a place at SW At Sutton Winson, we want to hire people from all walks of life. If you've got the right attitude and skills needed to properly support our clients and help us achieve our goals, you'll fit right in. We're committed to building an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 24, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal cWe are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
We have an exciting opportunity for you to join our team as our Sales Advisor for the WP Group . WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels. Being owned by one of Brazil's largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships. The Sales Advisor will become part of the Customer Experience Team that will be responsible for proactive and reactive sales. In this role you will work closely with Account Managers and Business Development Managers as a sales support. Your focus will be on developing new and existing customer relationships, acquisition of lapsed business, providing market-leading customer service and ensuring the impact of all marketing and promotional activities are maximised. This pivotal role, where the attainment of targets will be achieved via teamwork and the development and retention of profitable relationships, will be appropriate for a proactive individual who approaches their work with energy, enthusiasm and smart thinking - applying problem solving skills to generate profitable customer focused solutions. This role requires previous experience working in a fast-paced environment with an ambition to succeed and achieve company's goals. Building strong relationship with internal and other colleagues will be key to ensuring the day to day needs of our customers are met. Responsibilities include: Achieve agreed sales targets through completing a consistent high level of sales calls to a new and existing customer base with a responsibility to ensure that the customers have an exceptional customer experience. Working in collaboration with WP Group's Sector Specialists to work on promotional sector driven campaigns and support WP Group's Sector specialist to drive the organisation to be a leading Sector Specialist organisation. Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services. Deliver on agreed service level targets including call answer rates, and completing a consistent high level of calls with a responsibility to ensure that the customers have an exceptional customer experience. Ensuring that all enquiries are responded and followed up within the agreed time scales. Utilising WP Group's CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers. Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever necessary. Skills required: Determined, Enthusiastic and Reliable Strong communicator with the ability to influence and negotiate effectively Able to react and adapt from proactive sales to reactive sales as required Self-motivated and Achievement orientated Ability to use own initiative, multitask and perform under pressure Sets high standards & consistently achieves them Highly competent with Microsoft Office WP Group are committed to delivering a market leading customer service and will achieve this by developing a team who enjoy their work and are passionate about providing an outstanding customer experience. In return for joining us you will receive: Competitive salary 25 days holiday per annum Commission based on actual sales Life Assurance 4x basic salary Contributory Pension (4.5% Employee and 4.5% Employer contribution) Employee Perks portal, GP helpline and assistance programmes Interested in joining us and being part of a global organisation who truly value their employees, encourage development and progression? If yes, apply today, we'd love to hear from you!
Apr 24, 2024
Full time
We have an exciting opportunity for you to join our team as our Sales Advisor for the WP Group . WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels. Being owned by one of Brazil's largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships. The Sales Advisor will become part of the Customer Experience Team that will be responsible for proactive and reactive sales. In this role you will work closely with Account Managers and Business Development Managers as a sales support. Your focus will be on developing new and existing customer relationships, acquisition of lapsed business, providing market-leading customer service and ensuring the impact of all marketing and promotional activities are maximised. This pivotal role, where the attainment of targets will be achieved via teamwork and the development and retention of profitable relationships, will be appropriate for a proactive individual who approaches their work with energy, enthusiasm and smart thinking - applying problem solving skills to generate profitable customer focused solutions. This role requires previous experience working in a fast-paced environment with an ambition to succeed and achieve company's goals. Building strong relationship with internal and other colleagues will be key to ensuring the day to day needs of our customers are met. Responsibilities include: Achieve agreed sales targets through completing a consistent high level of sales calls to a new and existing customer base with a responsibility to ensure that the customers have an exceptional customer experience. Working in collaboration with WP Group's Sector Specialists to work on promotional sector driven campaigns and support WP Group's Sector specialist to drive the organisation to be a leading Sector Specialist organisation. Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services. Deliver on agreed service level targets including call answer rates, and completing a consistent high level of calls with a responsibility to ensure that the customers have an exceptional customer experience. Ensuring that all enquiries are responded and followed up within the agreed time scales. Utilising WP Group's CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers. Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever necessary. Skills required: Determined, Enthusiastic and Reliable Strong communicator with the ability to influence and negotiate effectively Able to react and adapt from proactive sales to reactive sales as required Self-motivated and Achievement orientated Ability to use own initiative, multitask and perform under pressure Sets high standards & consistently achieves them Highly competent with Microsoft Office WP Group are committed to delivering a market leading customer service and will achieve this by developing a team who enjoy their work and are passionate about providing an outstanding customer experience. In return for joining us you will receive: Competitive salary 25 days holiday per annum Commission based on actual sales Life Assurance 4x basic salary Contributory Pension (4.5% Employee and 4.5% Employer contribution) Employee Perks portal, GP helpline and assistance programmes Interested in joining us and being part of a global organisation who truly value their employees, encourage development and progression? If yes, apply today, we'd love to hear from you!
We're seeking a dynamic People Operations Partner to architect the backbone of our thriving tech scale-up, here at Speechmatics. As a pivotal hire, you'll craft impactful strategies and build the processes that empower our talent to excel. You won't just manage operations; you'll be the sculptor of our company culture and the catalyst for our expansion. With your expertise, we'll evolve into a seamless, employee-first environment where agility and innovation aren't just welcomed-they're celebrated. As a guardian of our values and a 'pioneer of progress', you'll orchestrate a people-centric ecosystem, infusing your HR acumen with cutting-edge practices to nurture a workspace where every team member feels valued and vested in our shared success. We're looking for you to bring your vision, precision and passion for people, to a place where your work doesn't just add value-it transforms. What you'll be doing: Elevate the employee journey by refining processes and programs that enhance every stage-from onboarding to exit. Infuse our core values deeply into people practices, crafting an exceptional cultural environment. Steer the People Ops roadmap with precise project management, ensuring milestones are met. Collaborate with People Partners to offer guidance on employee relations, navigating through matters of performance, attendance, and rewards. Work with Finance team to ensure timely processing of all payroll updates Develop, nurture and influence strong cross-functional relationships locally andglobally Manage contractual terms and conditions of employees, contractors, interns andthird parties Collaborate with Talent Acquisition and People Partners to develop and execute strategies for development and retention, including comprehensive career advancement frameworks. Lead, coach and develop the People Advisor. Who we are looking for: Hands-on experience contributing to the development of innovative People processes and initiatives. An aptitude for adapting to and managing change, supporting the development of critical people processes such as performance reviews, compensation frameworks, and onboarding enhancements. Broad People Operations experience, with a desire to develop and scale initiatives with a focus on automation, streamlining and ease of use. A customer service mindset, aiming to positively impact the wider organisation with the solutions you develop/ contribute to. Naturally focused on relationship-building, coupled with the ability to think critically and communicate effectively in a collaborative, fast-paced setting.
Apr 24, 2024
Full time
We're seeking a dynamic People Operations Partner to architect the backbone of our thriving tech scale-up, here at Speechmatics. As a pivotal hire, you'll craft impactful strategies and build the processes that empower our talent to excel. You won't just manage operations; you'll be the sculptor of our company culture and the catalyst for our expansion. With your expertise, we'll evolve into a seamless, employee-first environment where agility and innovation aren't just welcomed-they're celebrated. As a guardian of our values and a 'pioneer of progress', you'll orchestrate a people-centric ecosystem, infusing your HR acumen with cutting-edge practices to nurture a workspace where every team member feels valued and vested in our shared success. We're looking for you to bring your vision, precision and passion for people, to a place where your work doesn't just add value-it transforms. What you'll be doing: Elevate the employee journey by refining processes and programs that enhance every stage-from onboarding to exit. Infuse our core values deeply into people practices, crafting an exceptional cultural environment. Steer the People Ops roadmap with precise project management, ensuring milestones are met. Collaborate with People Partners to offer guidance on employee relations, navigating through matters of performance, attendance, and rewards. Work with Finance team to ensure timely processing of all payroll updates Develop, nurture and influence strong cross-functional relationships locally andglobally Manage contractual terms and conditions of employees, contractors, interns andthird parties Collaborate with Talent Acquisition and People Partners to develop and execute strategies for development and retention, including comprehensive career advancement frameworks. Lead, coach and develop the People Advisor. Who we are looking for: Hands-on experience contributing to the development of innovative People processes and initiatives. An aptitude for adapting to and managing change, supporting the development of critical people processes such as performance reviews, compensation frameworks, and onboarding enhancements. Broad People Operations experience, with a desire to develop and scale initiatives with a focus on automation, streamlining and ease of use. A customer service mindset, aiming to positively impact the wider organisation with the solutions you develop/ contribute to. Naturally focused on relationship-building, coupled with the ability to think critically and communicate effectively in a collaborative, fast-paced setting.
Sales Advisor - Qualitex Supplies Ltd Aylesford, Kent, ME20 7SP Full time (8:30am - 5:00pm, Monday - Friday), permanent £22,000+ depending on experience. Please Note: Applicates must be authorised to work in the UK Qualitex Supplies is an establish family-owned distributor or shower and bathroom products, celebrating over 30 years supplying showrooms, trade counters, and builder's merchants with our own exclusive QX Bathroom Product brands. Out head office administrates all sales enquires from Aylesford, Kent with national deliveries from our distribution centres in Nottingham and Aylesford About the role: As a Sales Advisor, you will play a vital role in our Administration Team, supporting our internal sales and customer service departments. This dynamic and exciting position offers an opportunity to develop your professional skill set while contributing to the growth and success of our organisation. Key responsibilities: Handles incoming sales calls with a confident and professional telephone manner, providing assistance and information to potential customers. Initiate outgoing calls to our existing customer base, building and maintaining strong relationships to drive sales and customer satisfaction. Process daily orders received via phone and email systems, utilising basic PC skills to ensure accurate and timely order processing. Utilise your excellent communication skills to effectively convey product information, pricing details, and promotional offers to customers. Collaborate closely with the sales team to identify opportunities for up selling and cross-selling, maximising revenue generation. Maintain accurate and up-to-date customer records in our database, ensuring all interactions and transactions are properly documented. Pro actively resolve customer enquiries, concerns, and complaints, striving to provide exceptional service and achieve customer retention. About you: To thrive in this role, you should possess a combination of strong interpersonal skills, attention to detail and a passion for delivering excellent customer service. We are seeking individuals who can thrive in a fast-paced friendly environment and have the drive to succeed. Requirements Confident and professional telephone manner with the ability to handle sales calls effectively. Basic PC skills and proficiency in using email and other office software. Familiarity with SAGE systems are a plus, but not essential. Ability to work under pressure and meet deadlines without compromising on quality. Strong initiative, urgency, and common sense to tackle challenges and solve problems. Excellent communication skills, both written and verbal, enabling you to effectively engage with customers and colleagues. A team player mentality with the ability to collaborate and contribute to the success of the sales and customer service departments. Own transportation is essential due to limited local public transport links. Benefits 20 days holiday + bank holidays Performance bonus scheme Workplace pension scheme Full training provided Career progression opportunities On-site parking.
Apr 24, 2024
Full time
Sales Advisor - Qualitex Supplies Ltd Aylesford, Kent, ME20 7SP Full time (8:30am - 5:00pm, Monday - Friday), permanent £22,000+ depending on experience. Please Note: Applicates must be authorised to work in the UK Qualitex Supplies is an establish family-owned distributor or shower and bathroom products, celebrating over 30 years supplying showrooms, trade counters, and builder's merchants with our own exclusive QX Bathroom Product brands. Out head office administrates all sales enquires from Aylesford, Kent with national deliveries from our distribution centres in Nottingham and Aylesford About the role: As a Sales Advisor, you will play a vital role in our Administration Team, supporting our internal sales and customer service departments. This dynamic and exciting position offers an opportunity to develop your professional skill set while contributing to the growth and success of our organisation. Key responsibilities: Handles incoming sales calls with a confident and professional telephone manner, providing assistance and information to potential customers. Initiate outgoing calls to our existing customer base, building and maintaining strong relationships to drive sales and customer satisfaction. Process daily orders received via phone and email systems, utilising basic PC skills to ensure accurate and timely order processing. Utilise your excellent communication skills to effectively convey product information, pricing details, and promotional offers to customers. Collaborate closely with the sales team to identify opportunities for up selling and cross-selling, maximising revenue generation. Maintain accurate and up-to-date customer records in our database, ensuring all interactions and transactions are properly documented. Pro actively resolve customer enquiries, concerns, and complaints, striving to provide exceptional service and achieve customer retention. About you: To thrive in this role, you should possess a combination of strong interpersonal skills, attention to detail and a passion for delivering excellent customer service. We are seeking individuals who can thrive in a fast-paced friendly environment and have the drive to succeed. Requirements Confident and professional telephone manner with the ability to handle sales calls effectively. Basic PC skills and proficiency in using email and other office software. Familiarity with SAGE systems are a plus, but not essential. Ability to work under pressure and meet deadlines without compromising on quality. Strong initiative, urgency, and common sense to tackle challenges and solve problems. Excellent communication skills, both written and verbal, enabling you to effectively engage with customers and colleagues. A team player mentality with the ability to collaborate and contribute to the success of the sales and customer service departments. Own transportation is essential due to limited local public transport links. Benefits 20 days holiday + bank holidays Performance bonus scheme Workplace pension scheme Full training provided Career progression opportunities On-site parking.
Job Description Role - Customer Service Advisor (known locally as a Property Manager)Salary - £ 23,500 per annumLocation - PrestonEmployment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager you will be fully managing a portfolio of properties market leading Entwistle Green Brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinate urgent and routine repairs and maintenance Liaise with trades people/contractors and keeping customers up to date Organise safety inspections and managing remedial works Liaise with landlords following regular property visits Assist customers with general tenancy queries Carry out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:- A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Excellent organisational skills with attention to detail Strong time management skills and able to prioritise workload Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity - MIND Why join us? At Countrywide, our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.CC00394
Apr 24, 2024
Full time
Job Description Role - Customer Service Advisor (known locally as a Property Manager)Salary - £ 23,500 per annumLocation - PrestonEmployment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager you will be fully managing a portfolio of properties market leading Entwistle Green Brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinate urgent and routine repairs and maintenance Liaise with trades people/contractors and keeping customers up to date Organise safety inspections and managing remedial works Liaise with landlords following regular property visits Assist customers with general tenancy queries Carry out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; we re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:- A positive 'can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Excellent organisational skills with attention to detail Strong time management skills and able to prioritise workload Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity - MIND Why join us? At Countrywide, our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.CC00394