Senior Legal and Governance Officer Who are Acis Group? We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing but now, we do so much more click apply for full job details
May 02, 2024
Full time
Senior Legal and Governance Officer Who are Acis Group? We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing but now, we do so much more click apply for full job details
Oscar Underhill Recruitment Solutions Ltd
Shrewsbury, Shropshire
Female Domestic Violence Support Worker Housing provider in Supported Living Shrewsbury, Shropshire Excellent Pay Rate £17.47 Umbrella Temp opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The job role is that of a Female Domestic Violence Support Worker. This is a Temp vacancy for initially two to three months. Full Time OR Part Time hours of 35 OR 21 hours per week available. Pay Rate for this role is £13.70 PAYE or £17.47 Umbrella Workig Pattern is Monday - Friday 9am - 5pm. A current Enhanced DBS covering child and adult workforce will be required for this job role. Full UK Drivers license and access to own vehicle is essential as successful candidate will be managing their own caseload. Based in Shrewsbury, Shropshire. The Responsibilities: As a Domestic Violence Support Worker you will be required to establish and maintain support for those experiencing or who have experienced domestic violence and abuse and who are over the age of 16. Part of your job role will be to maintain an effective support service with the aim of enabling the survivor to develop the skills and resources necessary to move on from the abuse and maintain independence and self reliance. An important part of your role will be to support transition and resettlement from temporary accommodation into safe and independent living via housing association properties or private rent with support of rent deposit schemes. In your role as a Domestic Violence Support Worker, you will need to undertake risk assessments and risk management, including the development of safety plans and referral of appropriate cases to MARAC. You will support clients with life skills and empower them to build successful relationships within their community as they develop skills to better manage their health and well-being and increase levels of independence as they grow in confidence and manage their tenancies. Furthermore, you will be signposting clients to relevant sources of information, support, guidance and advice and facilitating peer support where appropriate. Domestic Violence Support Worker Outreach Support Worker Community Support Officer Domestic Abuse Support worker IDVA CAADA DASH Mental Health MARAC Housing Support Worker Tenancy Sustainment Officer Tenancy Support Officer Supported Living Supported Housing Shrewsbury Shropshire Independent Living Permanent Full Time Part Time Temporary Community Support Charity Housing Association Local Authority Housing jobs Housing vacancies
May 02, 2024
Seasonal
Female Domestic Violence Support Worker Housing provider in Supported Living Shrewsbury, Shropshire Excellent Pay Rate £17.47 Umbrella Temp opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The job role is that of a Female Domestic Violence Support Worker. This is a Temp vacancy for initially two to three months. Full Time OR Part Time hours of 35 OR 21 hours per week available. Pay Rate for this role is £13.70 PAYE or £17.47 Umbrella Workig Pattern is Monday - Friday 9am - 5pm. A current Enhanced DBS covering child and adult workforce will be required for this job role. Full UK Drivers license and access to own vehicle is essential as successful candidate will be managing their own caseload. Based in Shrewsbury, Shropshire. The Responsibilities: As a Domestic Violence Support Worker you will be required to establish and maintain support for those experiencing or who have experienced domestic violence and abuse and who are over the age of 16. Part of your job role will be to maintain an effective support service with the aim of enabling the survivor to develop the skills and resources necessary to move on from the abuse and maintain independence and self reliance. An important part of your role will be to support transition and resettlement from temporary accommodation into safe and independent living via housing association properties or private rent with support of rent deposit schemes. In your role as a Domestic Violence Support Worker, you will need to undertake risk assessments and risk management, including the development of safety plans and referral of appropriate cases to MARAC. You will support clients with life skills and empower them to build successful relationships within their community as they develop skills to better manage their health and well-being and increase levels of independence as they grow in confidence and manage their tenancies. Furthermore, you will be signposting clients to relevant sources of information, support, guidance and advice and facilitating peer support where appropriate. Domestic Violence Support Worker Outreach Support Worker Community Support Officer Domestic Abuse Support worker IDVA CAADA DASH Mental Health MARAC Housing Support Worker Tenancy Sustainment Officer Tenancy Support Officer Supported Living Supported Housing Shrewsbury Shropshire Independent Living Permanent Full Time Part Time Temporary Community Support Charity Housing Association Local Authority Housing jobs Housing vacancies
Housing Officer We are looking for a Housing Officer who can oversee the specialist supported housing programme, in this hybrid-working role. Position: Housing Officer Location: Stanmore/Hybrid working Job type: Permanent Hours: Full time, 35 hours a week Salary: £29 - £32,000 per annum Closing Date: 22nd May 2024 The Role As Housing Officer, you will handle the day-to-day management and maintenance of houses, engaging with tenants and contractors, monitoring and acting on arrears and line-managing the tenant support officer. About You You ll understand the importance of suitable housing and be passionate about making that a reality for tenants. With excellent communication and administrative skills, you will be tenacious at ensuring works are carried out on time and be comfortable juggling a busy and varied workload. The Organisation Every four hours, someone is paralysed by a spinal cord injury. Join a national charity that provides practical support to those affected and the Supported Housing Programme, which a key service. You may be interested in this role if you have experience in the following roles Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor (Homeless Prevention), Homelessness & Housing Solutions Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Junior Housing Advisor, Senior Housing Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
May 02, 2024
Full time
Housing Officer We are looking for a Housing Officer who can oversee the specialist supported housing programme, in this hybrid-working role. Position: Housing Officer Location: Stanmore/Hybrid working Job type: Permanent Hours: Full time, 35 hours a week Salary: £29 - £32,000 per annum Closing Date: 22nd May 2024 The Role As Housing Officer, you will handle the day-to-day management and maintenance of houses, engaging with tenants and contractors, monitoring and acting on arrears and line-managing the tenant support officer. About You You ll understand the importance of suitable housing and be passionate about making that a reality for tenants. With excellent communication and administrative skills, you will be tenacious at ensuring works are carried out on time and be comfortable juggling a busy and varied workload. The Organisation Every four hours, someone is paralysed by a spinal cord injury. Join a national charity that provides practical support to those affected and the Supported Housing Programme, which a key service. You may be interested in this role if you have experience in the following roles Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor (Homeless Prevention), Homelessness & Housing Solutions Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Junior Housing Advisor, Senior Housing Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
About The Role Are you passionate about improving our complaint handling for our customers? If so, we want to hear from you. As Senior Service Improvement Advocate you will provide leadership, performance, and development of services to improve our complaint handling and complaint learning. You will be responsible for and provide management, support and training to key Service Improvement Advocates. You will work alongside all departments to ensure compliance with our Complaint handling policy, our Tenant Satisfaction Measures and our compliance with the Housing Ombudsman complaint handling code. You will be responsible for improving our responses to complex complaints and to reduce overall complaint numbers by driving a strong learning from our service failures and implementing new improved services for our customers. You will ensure complaints area key focus for us to hear the voice of our customers and that we learn and improve from service failures. You will provide key feedback and reporting and ensure complaint handling is delivered and integrated inline with our strategic aims, values, policies, and operational standards, to create a high performing team delivering agreed targets, and to maximise outcomes for customers and LiveWest. We have 3 positions available and theycan be based in ourExeter,Tolvaddonor Weston-super-Mare office and are being offered on a full time basis. We will also consider offering this on a part time/job share basis. A hybrid working style is an option. About The Candidate To be considered for the role of Senior Service Improvement Advocateyou will: Have a genuine passion for social housing. Experienced in leading a team. Relevant qualification such as CIH level 3 or 4 (or willing to work towards). Proficient level of literacy and numeracy. Have significant experience of complaint handling in social housing, including Housing Ombudsman determinations, complex complaint cases and a passion for improving the customer journey. Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator's expectations around complaint handling. Have preferred experience of working with the Housing Ombudsman Service including knowledge of their learnings, spotlight reports and vision to improve landlord services. Have excellent communication and written skills. Experience working in a fast-paced environment, managing competing priorities and deadlines. Ability to manage stakeholders internally and externally related to complaint handling. About The Company Our Reward and Benefits: Defined Contribution pension scheme employer contribution of 6% - 9%. Discretionary Bonus scheme. Death in Service benefit (3 x salary). 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave. Family Friendly policies. Health Cash Plan including dental and optical cover(worth up to £1,100 per annum). Employee Assistance Programme. Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, trainingand yearly flu jabs. Cycle to Work scheme. Car Benefit scheme. Learning and Development including coaching and professional qualification support. Volunteering days. About Us: LiveWestprovides over 40,000 homes to over 80,000 people throughout theSouth Westfrom Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. AtLiveWestwe believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website. JBRP1_UKTJ
May 02, 2024
Full time
About The Role Are you passionate about improving our complaint handling for our customers? If so, we want to hear from you. As Senior Service Improvement Advocate you will provide leadership, performance, and development of services to improve our complaint handling and complaint learning. You will be responsible for and provide management, support and training to key Service Improvement Advocates. You will work alongside all departments to ensure compliance with our Complaint handling policy, our Tenant Satisfaction Measures and our compliance with the Housing Ombudsman complaint handling code. You will be responsible for improving our responses to complex complaints and to reduce overall complaint numbers by driving a strong learning from our service failures and implementing new improved services for our customers. You will ensure complaints area key focus for us to hear the voice of our customers and that we learn and improve from service failures. You will provide key feedback and reporting and ensure complaint handling is delivered and integrated inline with our strategic aims, values, policies, and operational standards, to create a high performing team delivering agreed targets, and to maximise outcomes for customers and LiveWest. We have 3 positions available and theycan be based in ourExeter,Tolvaddonor Weston-super-Mare office and are being offered on a full time basis. We will also consider offering this on a part time/job share basis. A hybrid working style is an option. About The Candidate To be considered for the role of Senior Service Improvement Advocateyou will: Have a genuine passion for social housing. Experienced in leading a team. Relevant qualification such as CIH level 3 or 4 (or willing to work towards). Proficient level of literacy and numeracy. Have significant experience of complaint handling in social housing, including Housing Ombudsman determinations, complex complaint cases and a passion for improving the customer journey. Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator's expectations around complaint handling. Have preferred experience of working with the Housing Ombudsman Service including knowledge of their learnings, spotlight reports and vision to improve landlord services. Have excellent communication and written skills. Experience working in a fast-paced environment, managing competing priorities and deadlines. Ability to manage stakeholders internally and externally related to complaint handling. About The Company Our Reward and Benefits: Defined Contribution pension scheme employer contribution of 6% - 9%. Discretionary Bonus scheme. Death in Service benefit (3 x salary). 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave. Family Friendly policies. Health Cash Plan including dental and optical cover(worth up to £1,100 per annum). Employee Assistance Programme. Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, trainingand yearly flu jabs. Cycle to Work scheme. Car Benefit scheme. Learning and Development including coaching and professional qualification support. Volunteering days. About Us: LiveWestprovides over 40,000 homes to over 80,000 people throughout theSouth Westfrom Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. AtLiveWestwe believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website. JBRP1_UKTJ
Housing Officer Job Type: Temporary Salary: 13.93 per hour Brighton, England Tate recruitment are delighted to be working alongside an established local authority business located in Brighton and Hove. We are currently recruiting for a Housing Officer to join their Housing Needs department. 13.93 per hour Full time Monday to Friday 3 month contract Fully office based Located in Brighton Purpose of the Job as Housing Officer To act as the first point of contact for customers and external agencies who need information on accommodation options. Allocating to temporary accommodation and supported housing. To liaise and negotiate with social landlords and other accommodation providers regarding available accommodation. Principal Accountabilities: To assess housing needs, and consider available solutions based on information provided by applicants and third parties. To provide advice and information to customers, external agencies on accommodation options. To allocate accommodation, making best use of stock, based on assessment information and within policy and procedure. To work face to face with customers in the community. Carry out inspections of accommodation. Maintain records of customer contact, including any change of circumstances taking appropriate action in line with the assessment process and appropriate systems. Maintain a working knowledge of legal frameworks (Housing Act 1996). Identify when to refer to other specialist teams for casework intervention and/ or refer to non statutory services. Essential experience needed for the Housing Officer role Housing knowledge & Legislation Customer service experience If you feel you have the relevant skills and knowledge for the role as Housing Officer, apply today! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 02, 2024
Seasonal
Housing Officer Job Type: Temporary Salary: 13.93 per hour Brighton, England Tate recruitment are delighted to be working alongside an established local authority business located in Brighton and Hove. We are currently recruiting for a Housing Officer to join their Housing Needs department. 13.93 per hour Full time Monday to Friday 3 month contract Fully office based Located in Brighton Purpose of the Job as Housing Officer To act as the first point of contact for customers and external agencies who need information on accommodation options. Allocating to temporary accommodation and supported housing. To liaise and negotiate with social landlords and other accommodation providers regarding available accommodation. Principal Accountabilities: To assess housing needs, and consider available solutions based on information provided by applicants and third parties. To provide advice and information to customers, external agencies on accommodation options. To allocate accommodation, making best use of stock, based on assessment information and within policy and procedure. To work face to face with customers in the community. Carry out inspections of accommodation. Maintain records of customer contact, including any change of circumstances taking appropriate action in line with the assessment process and appropriate systems. Maintain a working knowledge of legal frameworks (Housing Act 1996). Identify when to refer to other specialist teams for casework intervention and/ or refer to non statutory services. Essential experience needed for the Housing Officer role Housing knowledge & Legislation Customer service experience If you feel you have the relevant skills and knowledge for the role as Housing Officer, apply today! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Job Title: Senior Housing Manager Location: Rudgeway, Bristol Salary: £50,000 per annum Job Type : Permanent, Full Time (Applicants wishing to work reduced hours should contact us for an informal discussion) We're looking for an experienced social housing professional to take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction Develop and facilitate team adherence to policies and procedures that deliver value for money and ensure compliance with best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures Experience of line management/leadership An ability to place the customer front and centre of service delivery while operating within legislative and regulatory requirements Knowledge of the legislative and regulatory framework underpinning the social housing sector We will support you to continue your leadership and management journey and will provide coaching, support and accredited training for the successful applicant. We are continuously developing our inclusive, values driven culture that embraces the diversity of our colleagues and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Benefits: A great inclusive and values led culture that invests in your learning and development 25 days annual holiday rising to 30 days Paid day off for your birthday Optional one day volunteer leave Flexible working Access to training and career development through Elim Skills Academy Company pension Life Assurance Annual organisational performance bonus Health cash plan, including discounts to a wide range of shops and services. Free onsite car parking Full details of benefits, culture and values on our website. You will also find colleague stories, sharing what it's like working for us. About Elim: Elim is a charitable social landlord based in Bristol with a vision 'to meet housing need and deliver homes that change people's lives' . This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England, and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We offer a diverse and inclusive culture in line with our Elim CARES Values. These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C Customers First - Customers are at the heart of our services and decision making A Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes, and do what we say we will R Results - We work hard and deliver great results for our customers and for Elim E Everyone's view matters - We listen to understand, improve, and build our services S Supportive - We tackle challenges head on and inspire each other to achieve our potential How to apply: For more details and to apply please visit our website. We want to ensure our recruitment process accessible for any applicant interested in a career at Elim. Closing Date: 9am, 13th May 2024 Interview Date: Interviews will be held until 17th May 2024. Candidates with experience of: Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Manager, Senior Housing Officer, Housing Services, Customer Housing Officer, Social Housing Manager, Supported Housing Officer, Senior Social Housing Worker, Social Housing Manager will be considered.
May 02, 2024
Full time
Job Title: Senior Housing Manager Location: Rudgeway, Bristol Salary: £50,000 per annum Job Type : Permanent, Full Time (Applicants wishing to work reduced hours should contact us for an informal discussion) We're looking for an experienced social housing professional to take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction Develop and facilitate team adherence to policies and procedures that deliver value for money and ensure compliance with best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures Experience of line management/leadership An ability to place the customer front and centre of service delivery while operating within legislative and regulatory requirements Knowledge of the legislative and regulatory framework underpinning the social housing sector We will support you to continue your leadership and management journey and will provide coaching, support and accredited training for the successful applicant. We are continuously developing our inclusive, values driven culture that embraces the diversity of our colleagues and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Benefits: A great inclusive and values led culture that invests in your learning and development 25 days annual holiday rising to 30 days Paid day off for your birthday Optional one day volunteer leave Flexible working Access to training and career development through Elim Skills Academy Company pension Life Assurance Annual organisational performance bonus Health cash plan, including discounts to a wide range of shops and services. Free onsite car parking Full details of benefits, culture and values on our website. You will also find colleague stories, sharing what it's like working for us. About Elim: Elim is a charitable social landlord based in Bristol with a vision 'to meet housing need and deliver homes that change people's lives' . This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England, and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We offer a diverse and inclusive culture in line with our Elim CARES Values. These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C Customers First - Customers are at the heart of our services and decision making A Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes, and do what we say we will R Results - We work hard and deliver great results for our customers and for Elim E Everyone's view matters - We listen to understand, improve, and build our services S Supportive - We tackle challenges head on and inspire each other to achieve our potential How to apply: For more details and to apply please visit our website. We want to ensure our recruitment process accessible for any applicant interested in a career at Elim. Closing Date: 9am, 13th May 2024 Interview Date: Interviews will be held until 17th May 2024. Candidates with experience of: Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Manager, Senior Housing Officer, Housing Services, Customer Housing Officer, Social Housing Manager, Supported Housing Officer, Senior Social Housing Worker, Social Housing Manager will be considered.
Permanent Referral, Assessment and Voids Officer Agency Ref: 75347 A values driven and non-profit Supported Housing provider are currently recruiting for a Referral, Assessment and Voids Officer to join their motivated team in South-East London on a Permanent basis. Location: Lewisham, office based Hours: Monday to Friday, 9:00am - 5:30pm. Flexitime is available Salary: Up to £39K per annum Main responsibilities of the role: • Responsible for marketing vacancies, new provisions and develop positive and strong relationships with all referring agents • Arrange and carry out viewings of vacant rooms with prospective clients, their families, advocates and other professionals • Process referrals and conduct pre-placement eligibility assessments • Complete the Admissions Assessment Report and Placement Packs for each tenant • Clearly assess and establish referred client's symptoms, triggers, needs, any safety implications and financial capacity • Accurately record resident Supported Housing Client Form on Locata • Fill all the occupancies and ensure minimal voids loss • Submit void analysis and meet with the Manager to regularly update • Arrange and attend regular meetings with the Accommodation Managers • Complete exit interview with clients and analyse them on a 6 monthly basis Essential Requirements: • Good standard of general education is essential and an Undergraduate Degree in a relevant field would be ideal • Previous experience of making referrals and assessments • An understanding of the needs of tenants living in specialist supported accommodation in respect of mental health
May 02, 2024
Full time
Permanent Referral, Assessment and Voids Officer Agency Ref: 75347 A values driven and non-profit Supported Housing provider are currently recruiting for a Referral, Assessment and Voids Officer to join their motivated team in South-East London on a Permanent basis. Location: Lewisham, office based Hours: Monday to Friday, 9:00am - 5:30pm. Flexitime is available Salary: Up to £39K per annum Main responsibilities of the role: • Responsible for marketing vacancies, new provisions and develop positive and strong relationships with all referring agents • Arrange and carry out viewings of vacant rooms with prospective clients, their families, advocates and other professionals • Process referrals and conduct pre-placement eligibility assessments • Complete the Admissions Assessment Report and Placement Packs for each tenant • Clearly assess and establish referred client's symptoms, triggers, needs, any safety implications and financial capacity • Accurately record resident Supported Housing Client Form on Locata • Fill all the occupancies and ensure minimal voids loss • Submit void analysis and meet with the Manager to regularly update • Arrange and attend regular meetings with the Accommodation Managers • Complete exit interview with clients and analyse them on a 6 monthly basis Essential Requirements: • Good standard of general education is essential and an Undergraduate Degree in a relevant field would be ideal • Previous experience of making referrals and assessments • An understanding of the needs of tenants living in specialist supported accommodation in respect of mental health
Who are Accent? We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate. About the Role and Person 17.5 hours per week Permanent Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:As a Specialist Housing Partner you'll provide a high quality, efficient, effective housing and support service to customers that live in our Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you'll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries. What you'll bring: Previous experience of delivering a quality housing management service within a specialist or generic housing context. Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance. You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes we may need to work outside of usual office hours).? Must have access to your own transport for business use (and appropriate license). Location The successful candidate will be required to live within a commutable distance to our scheme in Camberley.We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider. Salary The spot salary for this post is £16,240 per annum (FTE £32,480 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week. A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover. Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion. Employee Assistance Programme "Hapi" Benefits App with multiple discounts. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship. Location: Ballard Court, Camberley Contract Type: Part Time Salary: £16,240 per annum (FTE £32,480 per annum) Hours: 17.5 hours per weekYou may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc. REF-
May 01, 2024
Full time
Who are Accent? We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate. About the Role and Person 17.5 hours per week Permanent Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:As a Specialist Housing Partner you'll provide a high quality, efficient, effective housing and support service to customers that live in our Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you'll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries. What you'll bring: Previous experience of delivering a quality housing management service within a specialist or generic housing context. Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance. You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes we may need to work outside of usual office hours).? Must have access to your own transport for business use (and appropriate license). Location The successful candidate will be required to live within a commutable distance to our scheme in Camberley.We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider. Salary The spot salary for this post is £16,240 per annum (FTE £32,480 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week. A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover. Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion. Employee Assistance Programme "Hapi" Benefits App with multiple discounts. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship. Location: Ballard Court, Camberley Contract Type: Part Time Salary: £16,240 per annum (FTE £32,480 per annum) Hours: 17.5 hours per weekYou may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc. REF-
Senior Legal and Governance Officer Who are Acis Group? We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing but now, we do so much more click apply for full job details
May 01, 2024
Full time
Senior Legal and Governance Officer Who are Acis Group? We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing but now, we do so much more click apply for full job details
Who are Accent? We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate. About the Role and Person 35 hours per week Permanent Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:As a Specialist Housing Partner you'll provide a high quality, efficient, effective housing and support service to customers that live in our Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you'll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries. What you'll bring: Previous experience of delivering a quality housing management service within a specialist or generic housing context. Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance. You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes we may need to work outside of usual office hours).? Must have access to your own transport for business use (and appropriate license). This position is subject to a DBS check. Location The successful candidate will be required to live within a commutable distance to our scheme in Accrington.We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider. Salary The spot salary for this post is £14,500 per annum (FTE £29,000 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week. A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover. Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion. Employee Assistance Programme "Hapi" Benefits App with multiple discounts. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship. Location: St Andrews Court, Accrington Contract Type: Part Time Salary: £29,000 per annum Hours: 35 hours per weekYou may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc. REF-
May 01, 2024
Full time
Who are Accent? We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate. About the Role and Person 35 hours per week Permanent Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:As a Specialist Housing Partner you'll provide a high quality, efficient, effective housing and support service to customers that live in our Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you'll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries. What you'll bring: Previous experience of delivering a quality housing management service within a specialist or generic housing context. Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance. You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes we may need to work outside of usual office hours).? Must have access to your own transport for business use (and appropriate license). This position is subject to a DBS check. Location The successful candidate will be required to live within a commutable distance to our scheme in Accrington.We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider. Salary The spot salary for this post is £14,500 per annum (FTE £29,000 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week. A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover. Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion. Employee Assistance Programme "Hapi" Benefits App with multiple discounts. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship. Location: St Andrews Court, Accrington Contract Type: Part Time Salary: £29,000 per annum Hours: 35 hours per weekYou may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc. REF-
H&S/Facilities officer required to support leading Autism charity based across Edinburgh - (21 Hours per week) You will join a leading charity based across Edinburgh that supports adults with Autism. The charity occupies a variety of buildings and homes via Housing associations and local government. These buildings may both house and facilitate supported living environments for adults with Autism. The region covered is mostly central Edinburgh, but there are facilities in both West Lothian and Galashiels. This role will see you acting as an H&S advisor and facilities manager across the region. This covers a range of duties, such as implementing policies and ensuring compliance with H&S regulations. You shall respond to any minor maintenance issues such as repairs reported by clients - as such, basic trades knowledge is essential. You will also be responsible for dealing with contractors and accident reporting, so basic IT skills are required. Due to the sensitivity and nature of this role, you will be interacting with vulnerable adults. Therefore, a caring and kind attitude is essential. This role is a permanent, 21 hours (3 days p/w) contract with strong company benefits. The salary for this position is 30k p/a pro rata. This role would be ideal for an aspiring junior health and safety officer or facilities/maintenance person looking to take the next steps in their career. You will be required to hold a valid driving licence and car - mileage will be paid for site visits. If you are interested in hearing more about this role, please forward your CV to myself at and I will reach out. No sponsorship/visa options available Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
H&S/Facilities officer required to support leading Autism charity based across Edinburgh - (21 Hours per week) You will join a leading charity based across Edinburgh that supports adults with Autism. The charity occupies a variety of buildings and homes via Housing associations and local government. These buildings may both house and facilitate supported living environments for adults with Autism. The region covered is mostly central Edinburgh, but there are facilities in both West Lothian and Galashiels. This role will see you acting as an H&S advisor and facilities manager across the region. This covers a range of duties, such as implementing policies and ensuring compliance with H&S regulations. You shall respond to any minor maintenance issues such as repairs reported by clients - as such, basic trades knowledge is essential. You will also be responsible for dealing with contractors and accident reporting, so basic IT skills are required. Due to the sensitivity and nature of this role, you will be interacting with vulnerable adults. Therefore, a caring and kind attitude is essential. This role is a permanent, 21 hours (3 days p/w) contract with strong company benefits. The salary for this position is 30k p/a pro rata. This role would be ideal for an aspiring junior health and safety officer or facilities/maintenance person looking to take the next steps in their career. You will be required to hold a valid driving licence and car - mileage will be paid for site visits. If you are interested in hearing more about this role, please forward your CV to myself at and I will reach out. No sponsorship/visa options available Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Who are Accent? We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate. About the Role and Person 17.5 hours per week Permanent Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:As a Specialist Housing Partner you'll provide a high quality, efficient, effective housing and support service to customers that live in our Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you'll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries. What you'll bring: Previous experience of delivering a quality housing management service within a specialist or generic housing context. Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance. You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes we may need to work outside of usual office hours).? Must have access to your own transport for business use (and appropriate license). This position is subject to a DBS check. Location The successful candidate will be required to live within a commutable distance to our scheme in Nottingham.We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider. Salary The spot salary for this post is £14,500 per annum (FTE £29,000 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week. A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover. Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion. Employee Assistance Programme "Hapi" Benefits App with multiple discounts. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship. Location: Woodston Walk, Nottingham Contract Type: Part Time Salary: £14,500 per annum (FTE £29,000 per annum) Hours: 17.5 hours per weekYou may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc. REF-
May 01, 2024
Full time
Who are Accent? We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate. About the Role and Person 17.5 hours per week Permanent Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:As a Specialist Housing Partner you'll provide a high quality, efficient, effective housing and support service to customers that live in our Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you'll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries. What you'll bring: Previous experience of delivering a quality housing management service within a specialist or generic housing context. Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance. You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes we may need to work outside of usual office hours).? Must have access to your own transport for business use (and appropriate license). This position is subject to a DBS check. Location The successful candidate will be required to live within a commutable distance to our scheme in Nottingham.We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.We'll provide you with the equipment and software that you'll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider. Salary The spot salary for this post is £14,500 per annum (FTE £29,000 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary. What will you get from us? In addition to a competitive salary and agile working, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week. A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover. Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion. Employee Assistance Programme "Hapi" Benefits App with multiple discounts. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship. Location: Woodston Walk, Nottingham Contract Type: Part Time Salary: £14,500 per annum (FTE £29,000 per annum) Hours: 17.5 hours per weekYou may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc. REF-
Strategy and Commissioning Officer Employer: Wokingham Borough Council Salary: £43,421 - £48,474 per annum, plus benefits Location: Wokingham Borough Council, Shute End/Home Working Contract: Contract Working Pattern: Full Time Hours: 37 hours per week. DBS Check: No Closing Date: 26/05/2024 at 23:00 Reference: 712593 Wokingham Borough Council have an excellent opportunity for a Strategy and Commissioning Officer to join our Award-winning Adult Social Care Team, on an 18-Month Fixed Term Contract. We all want to live in the place we call home, with the people and things we love, in communities where we look out for each other, doing the things that matter to us. Can you help vulnerable people in Wokingham achieve this vision? As the Strategy and Commissioning Officer, you will work with the Head of Service for Strategic Commissioning, Adult Services, other members of the Strategy, Commissioning and Performance Team as well as Optalis Ltd, our highly regarded Council owned care provider (100% services rated 'GOOD' with CQC). Together we will drive and implement the fast-paced transformation of Adult Social Care and Health services, to deliver better outcomes and a sustainable high-quality Adult Social Care system for people of Wokingham Borough. Benefits You will receive a fantastic range of employee benefits including, 31 days annual leave (rising to 36 days after 5 years continued local government service), plus Bank Holidays, a generous local government pension scheme, hybrid working options, employee assistance programme, sports & leisure discounts, use of an onsite gym and much more. Key Responsibilities Work closely with members of the Strategy and Commissioning Team and the Optalis Management Team to drive and implement the fast-paced transformation of Adult Social Care services. Support positive relationships with health, housing and social care providers, ICS and council staff, carers and advocates and elected Members. Working in partnership with Optalis and people who are supported to shape and deliver local priorities as set out in the Adult Social Care Strategy and the Social Care Future movement. Support the development and implementation of business systems, processes and policies in order to ensure they are in line with strategic business objectives and contributing to continuous improvement in service delivery. Support Commissioning Managers in providing specialist advice and input to the development and delivery of policy, developing best practice and contributing to continuous improvement in service delivery. Working collaboratively to gather intelligence, analyse, shape the market, design services, quality assure and performance review. Candidate requirements Relevant qualification or equivalent experience in the specialist area Project Management skills and experience Partnership and Team working skills Understanding of social care delivery, costings and commissioning Enthusiasm for transforming social care Our Area Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. We're home to a range of high performing schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life. If you're interested in this exciting opportunity, click the link below and apply today! Closing Date: Sunday 26th May 2024, 11pm Interview Date: TBC Alternatively, please contact Jenny Lamprell , Head of Service, Strategic Commissioning on for more information. Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying. Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified. Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks. Wokingham is an equal opportunities employer. Further information on this vacancy Job Description
May 01, 2024
Full time
Strategy and Commissioning Officer Employer: Wokingham Borough Council Salary: £43,421 - £48,474 per annum, plus benefits Location: Wokingham Borough Council, Shute End/Home Working Contract: Contract Working Pattern: Full Time Hours: 37 hours per week. DBS Check: No Closing Date: 26/05/2024 at 23:00 Reference: 712593 Wokingham Borough Council have an excellent opportunity for a Strategy and Commissioning Officer to join our Award-winning Adult Social Care Team, on an 18-Month Fixed Term Contract. We all want to live in the place we call home, with the people and things we love, in communities where we look out for each other, doing the things that matter to us. Can you help vulnerable people in Wokingham achieve this vision? As the Strategy and Commissioning Officer, you will work with the Head of Service for Strategic Commissioning, Adult Services, other members of the Strategy, Commissioning and Performance Team as well as Optalis Ltd, our highly regarded Council owned care provider (100% services rated 'GOOD' with CQC). Together we will drive and implement the fast-paced transformation of Adult Social Care and Health services, to deliver better outcomes and a sustainable high-quality Adult Social Care system for people of Wokingham Borough. Benefits You will receive a fantastic range of employee benefits including, 31 days annual leave (rising to 36 days after 5 years continued local government service), plus Bank Holidays, a generous local government pension scheme, hybrid working options, employee assistance programme, sports & leisure discounts, use of an onsite gym and much more. Key Responsibilities Work closely with members of the Strategy and Commissioning Team and the Optalis Management Team to drive and implement the fast-paced transformation of Adult Social Care services. Support positive relationships with health, housing and social care providers, ICS and council staff, carers and advocates and elected Members. Working in partnership with Optalis and people who are supported to shape and deliver local priorities as set out in the Adult Social Care Strategy and the Social Care Future movement. Support the development and implementation of business systems, processes and policies in order to ensure they are in line with strategic business objectives and contributing to continuous improvement in service delivery. Support Commissioning Managers in providing specialist advice and input to the development and delivery of policy, developing best practice and contributing to continuous improvement in service delivery. Working collaboratively to gather intelligence, analyse, shape the market, design services, quality assure and performance review. Candidate requirements Relevant qualification or equivalent experience in the specialist area Project Management skills and experience Partnership and Team working skills Understanding of social care delivery, costings and commissioning Enthusiasm for transforming social care Our Area Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. We're home to a range of high performing schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life. If you're interested in this exciting opportunity, click the link below and apply today! Closing Date: Sunday 26th May 2024, 11pm Interview Date: TBC Alternatively, please contact Jenny Lamprell , Head of Service, Strategic Commissioning on for more information. Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying. Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified. Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks. Wokingham is an equal opportunities employer. Further information on this vacancy Job Description
Independent Living Housing Officer Bedford / Northants £33,500 per annum including £2000 essential car allowance Permanent Full time (37 hours per week ) We are currently seeking for a housing professional to take on our Independent Living Officer position in our new team. Predominantly based in Bedford you will visit schemes and manage a complex caseload of Independent Living customers. On occasion you may be required to visit our other schemes in Northamptonshire and Luton. In this key role you will deliver an effective, high quality and adaptive service that meets the needs of customers living in Supported Housing. You will provide appropriate management of the service and the building (where appropriate) by delivering one to one housing support to customers or by liaising with support providers on site. Other responsibilities will include: Overseeing any management agreements where a support agency is delivering landlord responsibilities on our behalf. Carrying out all day-to-day intensive housing management and support tasks. Proactively addressing any high-level arrears, safeguarding and/or ASB cases. Working holistically to the benefit of our customers and acting as an advocate where necessary. Increasing customer satisfaction levels as monitored through internal and external customer satisfaction surveys We'd love to meet someone with: Demonstratable experience of providing sensitive support to the needs of customers. Experience of carrying out assessments and identifying and managing needs/risks. Awareness and experience of working with clients with complex needs. Understanding of how to manage harassment and nuisance behaviour. Ability to work on own initiative and make decisions, but within existing system. An awareness of issues relating to Professional Boundaries and Safeguarding. It would be beneficial to have experience, knowledge or understanding of the housing environment and tenancy management issues. A full driving licence and vehicle. Amongst what we offer you is: A competitive salary of £31,500.00 with a £2000 car allowance 28 days holiday PLUS Bank Holidays - rising to 33 days per year (1 a year up to 5 years of consecutive service) An inhouse training plan to support you in your role A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Finding the right people that share our passion for excellent customer experience, our values and our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us - so come and join the team and be part of something special. Closing date: 4th May 2024 Interview date: To be confirmed Please note the successful candidate will need to complete a Enhanced DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
May 01, 2024
Full time
Independent Living Housing Officer Bedford / Northants £33,500 per annum including £2000 essential car allowance Permanent Full time (37 hours per week ) We are currently seeking for a housing professional to take on our Independent Living Officer position in our new team. Predominantly based in Bedford you will visit schemes and manage a complex caseload of Independent Living customers. On occasion you may be required to visit our other schemes in Northamptonshire and Luton. In this key role you will deliver an effective, high quality and adaptive service that meets the needs of customers living in Supported Housing. You will provide appropriate management of the service and the building (where appropriate) by delivering one to one housing support to customers or by liaising with support providers on site. Other responsibilities will include: Overseeing any management agreements where a support agency is delivering landlord responsibilities on our behalf. Carrying out all day-to-day intensive housing management and support tasks. Proactively addressing any high-level arrears, safeguarding and/or ASB cases. Working holistically to the benefit of our customers and acting as an advocate where necessary. Increasing customer satisfaction levels as monitored through internal and external customer satisfaction surveys We'd love to meet someone with: Demonstratable experience of providing sensitive support to the needs of customers. Experience of carrying out assessments and identifying and managing needs/risks. Awareness and experience of working with clients with complex needs. Understanding of how to manage harassment and nuisance behaviour. Ability to work on own initiative and make decisions, but within existing system. An awareness of issues relating to Professional Boundaries and Safeguarding. It would be beneficial to have experience, knowledge or understanding of the housing environment and tenancy management issues. A full driving licence and vehicle. Amongst what we offer you is: A competitive salary of £31,500.00 with a £2000 car allowance 28 days holiday PLUS Bank Holidays - rising to 33 days per year (1 a year up to 5 years of consecutive service) An inhouse training plan to support you in your role A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Finding the right people that share our passion for excellent customer experience, our values and our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us - so come and join the team and be part of something special. Closing date: 4th May 2024 Interview date: To be confirmed Please note the successful candidate will need to complete a Enhanced DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Supported Housing Officer South London: Covering Southwark, Greenwich, Lambeth areas Up to £28,000 per annum plus paid business mileage Hyde is looking to recruit a Supported Housing Officer. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. As a Supported Housing Officer at Hyde, you will be working within the Specialist Housing team to oversee and maintain housing services for our customers who require additional support to live independently. The role works closely with support providers to ensure all customers are provided safe, comfortable, and suitable living environments for their individual needs, ensuring their wellbeing, and promoting their independence. Responsibilities Completing comprehensive monthly property inspections of the communal areas, ensuring that repairs and risks are reported. Conducting Health & Safety and Fire Safety compliance checks. Housing management and housekeeping fire risk actions, ensuring comprehensive audit trails and evidence of completions. Ensuring the wellbeing of customers, conducting weekly wellbeing calls and visits as necessary. Point of contact for customers in relation to any matters pertaining to communal services, including cleaning and grounds maintenance, building decorations, repairs, maintenance, tenancy and ASB. Skills and Experience Required Have experience in housing management, supported housing or a related field, with an understanding of supported living concepts. Have good communication and interpersonal skills, including empathy, for engaging with a diverse range of stakeholders. Have strong organisational and time management skills to manage multiple tasks effectively. An understanding of working with vulnerable people Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
May 01, 2024
Full time
Supported Housing Officer South London: Covering Southwark, Greenwich, Lambeth areas Up to £28,000 per annum plus paid business mileage Hyde is looking to recruit a Supported Housing Officer. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. As a Supported Housing Officer at Hyde, you will be working within the Specialist Housing team to oversee and maintain housing services for our customers who require additional support to live independently. The role works closely with support providers to ensure all customers are provided safe, comfortable, and suitable living environments for their individual needs, ensuring their wellbeing, and promoting their independence. Responsibilities Completing comprehensive monthly property inspections of the communal areas, ensuring that repairs and risks are reported. Conducting Health & Safety and Fire Safety compliance checks. Housing management and housekeeping fire risk actions, ensuring comprehensive audit trails and evidence of completions. Ensuring the wellbeing of customers, conducting weekly wellbeing calls and visits as necessary. Point of contact for customers in relation to any matters pertaining to communal services, including cleaning and grounds maintenance, building decorations, repairs, maintenance, tenancy and ASB. Skills and Experience Required Have experience in housing management, supported housing or a related field, with an understanding of supported living concepts. Have good communication and interpersonal skills, including empathy, for engaging with a diverse range of stakeholders. Have strong organisational and time management skills to manage multiple tasks effectively. An understanding of working with vulnerable people Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package. Volunteering days Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
Housing Operations Co-ordinator Contract: Permanent, full time (37.5 hours per week) Location : Head Office in Bristol (in person) with national travel. Salary: £27,000 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Housing Operations Co-Ordinator. Your main responsibilities will be to provide support across the UK to the remote housing and central teams. Whilst you will be based at our Head Office in Bristol, you will be expected to support and cover any absence of the Specialised Supported Housing Officers across the UK by delivering an intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include; delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the 'Apply Now' button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF-
May 01, 2024
Full time
Housing Operations Co-ordinator Contract: Permanent, full time (37.5 hours per week) Location : Head Office in Bristol (in person) with national travel. Salary: £27,000 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Housing Operations Co-Ordinator. Your main responsibilities will be to provide support across the UK to the remote housing and central teams. Whilst you will be based at our Head Office in Bristol, you will be expected to support and cover any absence of the Specialised Supported Housing Officers across the UK by delivering an intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include; delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the 'Apply Now' button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF-
Chrysalis Supported Association
Oxford, Oxfordshire
Specialised Supported Housing Officer - Oxford & surrounding area Contract: Permanent, full time (37.5 hours per week) Location: Remote -Oxford & surrounding area Salary : £28,250 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Specialised Supported Housing Office in the Oxford and UK national travel. Your main responsibilities will be to provide support to our properties in the London area. Where you will deliver an Intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include, delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the 'Apply Now' button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF-
May 01, 2024
Full time
Specialised Supported Housing Officer - Oxford & surrounding area Contract: Permanent, full time (37.5 hours per week) Location: Remote -Oxford & surrounding area Salary : £28,250 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Specialised Supported Housing Office in the Oxford and UK national travel. Your main responsibilities will be to provide support to our properties in the London area. Where you will deliver an Intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include, delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the 'Apply Now' button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF-
Specialised Supported Housing Officer - West London - Ealing, Harrow & Hounslow Contract: Permanent, full time (37.5 hours per week) Location: Remote - West London - Ealing, Harrow & Hounslow area Salary: £29,250 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Specialised Supported Housing Office in the London area. Your main responsibilities will be to provide support to our properties in the London area. Where you will deliver an Intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include, delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the 'Apply Now' button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF-
May 01, 2024
Full time
Specialised Supported Housing Officer - West London - Ealing, Harrow & Hounslow Contract: Permanent, full time (37.5 hours per week) Location: Remote - West London - Ealing, Harrow & Hounslow area Salary: £29,250 Chrysalis is a registered provider of social housing, specialising in providing accommodation to vulnerable adults across the UK. We are offering an exciting opportunity to join our experienced Housing Team as a Specialised Supported Housing Office in the London area. Your main responsibilities will be to provide support to our properties in the London area. Where you will deliver an Intensive Housing Management Service working collaboratively with our tenants and care providers. You will have at least 2 years Social Housing experience and can work on your own initiative; problem solve and manage your own time. Responsibilities include, delivering intensive housing management services, issuing tenancies, managing arrears, completing property inspections, weekly reporting, managing ASB and breaches of tenancy and always promoting tenancy sustainment. An understanding of Safeguarding and Health & Safety would be advantageous. However, full training will be provided. This role provides regulated activities under the Disclosure and Barring Service (DBS) and therefore post holders are required to undertake a DBS check. How to apply To apply, please follow the 'Apply Now' button on our online portal. Please submit your CV and completed Chrysalis application form to be considered for this role. All applications must be received by 23:59 on 7 May 2024 Interviews are expected to take place week commencing 13 May 2024. For further information, please contact us via email. REF-
H&S/Facilities officer required to support leading Autism charity based across Edinburgh - (21 Hours per week) You will join a leading charity based across Edinburgh that supports adults with Autism. The charity occupies a variety of buildings and homes via Housing associations and local government. These buildings may both house and facilitate supported living environments for adults with Autism click apply for full job details
May 01, 2024
Full time
H&S/Facilities officer required to support leading Autism charity based across Edinburgh - (21 Hours per week) You will join a leading charity based across Edinburgh that supports adults with Autism. The charity occupies a variety of buildings and homes via Housing associations and local government. These buildings may both house and facilitate supported living environments for adults with Autism click apply for full job details
Job Title: Housing Officer Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 5 days per week including alternate weekends and some bank holidays Location: Bracken Court, Leeds For your application to be considered please ensure you attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Application Process: If you share our values and are excited about making a significant impact as a Housing Officer, we encourage you to apply with your CV and cover letter. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. The difference you will make as a Housing Officer This role is based at Bracken Court in Leeds.Bracken Court contains 50 units and tenants stay for an average of between 6 months to 1 year.We provide a Housing Management service to assist move on and make tenants ready for permanent accommodation.You will work as part of a committed team and undertake a range of tasks to deliver an outstanding housing management service across several property types, ensuring you are always putting the customer first. About You We are looking for someone with: A friendly and positive can-do attitude Experience in customer facing roles delivering excellent customer service Strong administration & IT skills including report and assessment writing using Microsoft Office Excellent communication skills both written and verbally Ability to work under pressure in challenging situations Strong attention to detail with analytical skills An interest in the UK Benefits System and Housing & Immigration Law An open mind who is willing to develop and learn new skills Customer Service background An interest in Housing and Housing Law, UK benefits, increasingly Immigration and Immigration Law Ideally the role holder will have a driving licence as the role may require travel across West Yorkshire. Business mileage is reimbursed in line with Riverside policy. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-letReport and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliantLiaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirementsUndertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspectionsProactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service ManagersPrepare files and case notes in readiness for courtDeliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefitsWork directly with customers to monitor or reduce issues of anti-social behaviour within the serviceMeet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housingEnsure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures
May 01, 2024
Full time
Job Title: Housing Officer Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 5 days per week including alternate weekends and some bank holidays Location: Bracken Court, Leeds For your application to be considered please ensure you attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Application Process: If you share our values and are excited about making a significant impact as a Housing Officer, we encourage you to apply with your CV and cover letter. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. The difference you will make as a Housing Officer This role is based at Bracken Court in Leeds.Bracken Court contains 50 units and tenants stay for an average of between 6 months to 1 year.We provide a Housing Management service to assist move on and make tenants ready for permanent accommodation.You will work as part of a committed team and undertake a range of tasks to deliver an outstanding housing management service across several property types, ensuring you are always putting the customer first. About You We are looking for someone with: A friendly and positive can-do attitude Experience in customer facing roles delivering excellent customer service Strong administration & IT skills including report and assessment writing using Microsoft Office Excellent communication skills both written and verbally Ability to work under pressure in challenging situations Strong attention to detail with analytical skills An interest in the UK Benefits System and Housing & Immigration Law An open mind who is willing to develop and learn new skills Customer Service background An interest in Housing and Housing Law, UK benefits, increasingly Immigration and Immigration Law Ideally the role holder will have a driving licence as the role may require travel across West Yorkshire. Business mileage is reimbursed in line with Riverside policy. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-letReport and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliantLiaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirementsUndertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspectionsProactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service ManagersPrepare files and case notes in readiness for courtDeliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefitsWork directly with customers to monitor or reduce issues of anti-social behaviour within the serviceMeet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housingEnsure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures