We have a great opportunity for a 1st Line Support Analyst. You will provide first line technical support to all City & Guilds employees, in terms of their IT equipment and associated software. As part of the team you will be the face of IT so excellent customer service skills are needed. This appointment will be made on merit. We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities. About the role You'll respond to, and track to all incoming calls, emails and IT enquiries to the Service Desk, triaging calls and ensure all relevant information is captured at point of logging. This will require you to resolve incidents at first point of contact, where possible, or accurately assign to other resolver teams where appropriate. You will own the ticket lifecycle making sure tickets are up to date and ensuring that the customer is informed of any resolution before the ticket is resolved and closed. You'll represent IT and City & Guilds in a professional manner at all times, with the focus on helping employees make the best use of their desk top equipment. About you You'll need experience of working to and reporting against SLAs and a good working knowledge of current versions of MS Office and Microsoft Windows. You must also have an understanding and awareness of ITIL framework and processes. With good customer service skills, with the ability to interact professionally with all levels of internal and external contacts, you will have broad technical skills within a Microsoft environment. You must also have good communication skills both verbal and written. The ability to multitask and prioritise is a must in this position as you will be working in a high demand environment
May 02, 2024
Full time
We have a great opportunity for a 1st Line Support Analyst. You will provide first line technical support to all City & Guilds employees, in terms of their IT equipment and associated software. As part of the team you will be the face of IT so excellent customer service skills are needed. This appointment will be made on merit. We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities. About the role You'll respond to, and track to all incoming calls, emails and IT enquiries to the Service Desk, triaging calls and ensure all relevant information is captured at point of logging. This will require you to resolve incidents at first point of contact, where possible, or accurately assign to other resolver teams where appropriate. You will own the ticket lifecycle making sure tickets are up to date and ensuring that the customer is informed of any resolution before the ticket is resolved and closed. You'll represent IT and City & Guilds in a professional manner at all times, with the focus on helping employees make the best use of their desk top equipment. About you You'll need experience of working to and reporting against SLAs and a good working knowledge of current versions of MS Office and Microsoft Windows. You must also have an understanding and awareness of ITIL framework and processes. With good customer service skills, with the ability to interact professionally with all levels of internal and external contacts, you will have broad technical skills within a Microsoft environment. You must also have good communication skills both verbal and written. The ability to multitask and prioritise is a must in this position as you will be working in a high demand environment
IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/Maintenance of knowledge database of well-known faults/First line monitoring of system performance and escalation of issues to appropriate engineers/Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services/Co-ordinate and respond to enquiries from users/Log, classify and allocate calls to internal & external resources. In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands. The Next Steps If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.
May 02, 2024
Contractor
IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/Maintenance of knowledge database of well-known faults/First line monitoring of system performance and escalation of issues to appropriate engineers/Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services/Co-ordinate and respond to enquiries from users/Log, classify and allocate calls to internal & external resources. In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands. The Next Steps If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.
Purpose of Role: The IT Business Analyst will report to the Head of I.T. and will provide direct support to our clients sites, both in Coventry and North America. This role will be a business facing role, liaising with business teams to support all enterprise applications and delivery of reporting requirements, data analysis and projects. The Business Analyst will actively support / manage all aspects of business requirements. Main Duties and Responsibilities: Define, plan and implement problem solving and process improvements. 1st and 2nd line support of Oracle Cloud ERP solution. Manage and deliver small & medium sized IT projects. Support business application portfolio to drive standardization & simplification. Develop reports and dashboards to support measurement of performance KPI s and decision making Analysis and manipulation of data using SQL, VBA and other scripting tool sets. Collaborate with the various departments throughout the organisation to determine requirements for upcoming projects. Collate and document requirement analysis using interviews, meeting/workshops, surveys, site visits, and task and workflow analysis. Exercise judgment to document/present available options to the stakeholders and make recommendations based on financial, resource, and technological considerations. Ensure that colleagues, customers and stakeholders have a clear view of progress, issues, risks and interdependencies relating to operational plans and projects. Build and maintain effective working relationships Liase with 3rd party support vendors and group I.T. Support Enterprise application configuration change requirements The above list reflects the core duties and responsibilities associated with the role. It is not intended to be an exhaustive list. Due to the changing nature/priorities of our business you will, from time to time be required to undertake other responsibilities/activities of a similar nature that fall within your capabilities. Person Specification Education and Training Relevant degree Equivalent experience Experience Knowledge of Oracle Cloud ERP Experience in a Business Analyst or comparable role. Knowledge of ERP and/or financial systems. Experience of using Industry Standard BI tools. Business Process Flows design & implementation experience required. Demonstrated analytical and basic project management skills, including a thorough understanding of how to interpret/translate business requirements. Experience of working on multiple projects with competing deadlines. Key Skills Oracle Fusion Cloud Experience Oracle BI reporting Strong analytical skills. Presentation skills. Use of SQL, VBA and other scripting tool sets Excellent communication and relationship skills at all levels Problem solving & delivering results. Personal qualities/ behaviours Ability to work in an environment that is fluid with changing priorities. Results Orientated.
May 02, 2024
Full time
Purpose of Role: The IT Business Analyst will report to the Head of I.T. and will provide direct support to our clients sites, both in Coventry and North America. This role will be a business facing role, liaising with business teams to support all enterprise applications and delivery of reporting requirements, data analysis and projects. The Business Analyst will actively support / manage all aspects of business requirements. Main Duties and Responsibilities: Define, plan and implement problem solving and process improvements. 1st and 2nd line support of Oracle Cloud ERP solution. Manage and deliver small & medium sized IT projects. Support business application portfolio to drive standardization & simplification. Develop reports and dashboards to support measurement of performance KPI s and decision making Analysis and manipulation of data using SQL, VBA and other scripting tool sets. Collaborate with the various departments throughout the organisation to determine requirements for upcoming projects. Collate and document requirement analysis using interviews, meeting/workshops, surveys, site visits, and task and workflow analysis. Exercise judgment to document/present available options to the stakeholders and make recommendations based on financial, resource, and technological considerations. Ensure that colleagues, customers and stakeholders have a clear view of progress, issues, risks and interdependencies relating to operational plans and projects. Build and maintain effective working relationships Liase with 3rd party support vendors and group I.T. Support Enterprise application configuration change requirements The above list reflects the core duties and responsibilities associated with the role. It is not intended to be an exhaustive list. Due to the changing nature/priorities of our business you will, from time to time be required to undertake other responsibilities/activities of a similar nature that fall within your capabilities. Person Specification Education and Training Relevant degree Equivalent experience Experience Knowledge of Oracle Cloud ERP Experience in a Business Analyst or comparable role. Knowledge of ERP and/or financial systems. Experience of using Industry Standard BI tools. Business Process Flows design & implementation experience required. Demonstrated analytical and basic project management skills, including a thorough understanding of how to interpret/translate business requirements. Experience of working on multiple projects with competing deadlines. Key Skills Oracle Fusion Cloud Experience Oracle BI reporting Strong analytical skills. Presentation skills. Use of SQL, VBA and other scripting tool sets Excellent communication and relationship skills at all levels Problem solving & delivering results. Personal qualities/ behaviours Ability to work in an environment that is fluid with changing priorities. Results Orientated.
Service Desk Analyst - Liverpool Are you a skilled Service Desk Analyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover a variety of different sectors. Additionally, you will be joining a team of 17, supporting projects, applications, infrastructure, and troubleshooting. This is a permanent opportunity, offering hybrid working, with a salary of 25,000 - 30,000 including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the Service Desk Analyst, you will join the IT Services Team and will report to the IT Service Desk Supervisor. Key responsibilities: First point of contact for all support of hardware and software problems. Logging of incidents, requests, and problems End to end resolution of 1st line support tickets. Working with people at all levels of the firm to ensure productivity and that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Service Desk Analyst OR in a customer support role. Knowledge Microsoft Office 2010 or above (ideally 365). Good experience of working with Windows 10. MS Exchange experience. Good knowledge of Outlook. iManage or alternative document management system knowledge an advantage. Willingness to learn and develop within a busy support environment. What is on offer? A salary of 25,000- 30,000 is on offer, working for an international law firm that supports agile working. Hybrid working is also on offer, with 3 days in the office, and 2 days home office. They prioritise wellbeing and believe in investing in you and providing tailored benefits designed to support you and your family!
May 02, 2024
Full time
Service Desk Analyst - Liverpool Are you a skilled Service Desk Analyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover a variety of different sectors. Additionally, you will be joining a team of 17, supporting projects, applications, infrastructure, and troubleshooting. This is a permanent opportunity, offering hybrid working, with a salary of 25,000 - 30,000 including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the Service Desk Analyst, you will join the IT Services Team and will report to the IT Service Desk Supervisor. Key responsibilities: First point of contact for all support of hardware and software problems. Logging of incidents, requests, and problems End to end resolution of 1st line support tickets. Working with people at all levels of the firm to ensure productivity and that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Service Desk Analyst OR in a customer support role. Knowledge Microsoft Office 2010 or above (ideally 365). Good experience of working with Windows 10. MS Exchange experience. Good knowledge of Outlook. iManage or alternative document management system knowledge an advantage. Willingness to learn and develop within a busy support environment. What is on offer? A salary of 25,000- 30,000 is on offer, working for an international law firm that supports agile working. Hybrid working is also on offer, with 3 days in the office, and 2 days home office. They prioritise wellbeing and believe in investing in you and providing tailored benefits designed to support you and your family!
Role: 1st Line Support Engineer Location: Redditch Salary: 22,000 - 26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
Role: 1st Line Support Engineer Location: Redditch Salary: 22,000 - 26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 2nd Line Support Engineer Location: Nottingham Salary: 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
Role: 2nd Line Support Engineer Location: Nottingham Salary: 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support / Windows / Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk / Monitoring and update of calls and contacting users to inform them of call status / First line problem solution, advice and guidance / Maintenance of knowledge database of well-known faults / First line monitoring of system performance and escalation of issues to appropriate engineers / Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services / Co-ordinate and respond to enquiries from users / Log, classify and allocate calls to internal & external resources.In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands. The Next Steps If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.
May 02, 2024
Full time
IT Service Desk Analyst Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support / Windows / Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk / Monitoring and update of calls and contacting users to inform them of call status / First line problem solution, advice and guidance / Maintenance of knowledge database of well-known faults / First line monitoring of system performance and escalation of issues to appropriate engineers / Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services / Co-ordinate and respond to enquiries from users / Log, classify and allocate calls to internal & external resources.In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands. The Next Steps If you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
May 01, 2024
Full time
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
My client has earned an impressive global reputation in its field and central to its day to day operations is its IT function. As part of its current activities, it is looking to recruit a number of top-drawer 1st line Support Analysts to join its tech support team. My client offers superb training and career opportunities - with excellent temp to perm progression. We are looking for 12 months+ technical support experience and great customer service skills, OR 18 months+ technical support / IT service Desk experience and love to analyse and resolve issues Excellent customer service and problem solving skills This first line support role offers lots of variety, as 1st line analysts rotate across three teams. There is the offer of training/certification and the opportunity to join a highly professional team, with excellent colleagues offering support and advice at every turn. This is an onsite role in Berkshire. If you are looking for the next step in your IT Support career, this role offers a superb opportunity to do this, plus certifications, further training and potential for longer term employment and career progression. For further information and an initial discussion please call Keith Wilkins today or send your CV for review. We are acting as an employment agency for this role. Please note that every application received is reviewed personally by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role. SDI Recruitment is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
May 01, 2024
Contractor
My client has earned an impressive global reputation in its field and central to its day to day operations is its IT function. As part of its current activities, it is looking to recruit a number of top-drawer 1st line Support Analysts to join its tech support team. My client offers superb training and career opportunities - with excellent temp to perm progression. We are looking for 12 months+ technical support experience and great customer service skills, OR 18 months+ technical support / IT service Desk experience and love to analyse and resolve issues Excellent customer service and problem solving skills This first line support role offers lots of variety, as 1st line analysts rotate across three teams. There is the offer of training/certification and the opportunity to join a highly professional team, with excellent colleagues offering support and advice at every turn. This is an onsite role in Berkshire. If you are looking for the next step in your IT Support career, this role offers a superb opportunity to do this, plus certifications, further training and potential for longer term employment and career progression. For further information and an initial discussion please call Keith Wilkins today or send your CV for review. We are acting as an employment agency for this role. Please note that every application received is reviewed personally by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role. SDI Recruitment is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week 149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person (for walk-in customers). Accountabilities: Accountable for the smooth running of the Service Desk Technical: Assist all users with any logged IT related incident when called upon to do so. Accurately record, update and document incidents and requests using the IT Service Desk call logging system (ServiceNow). Take ownership of issues by carrying out 1st line support problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. 1st line support level understanding of Citrix Desktop Director as a way to provide capable remote support to customers. To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Customer Service: To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation. Must have a "can do" approach To be a highly motivated team player with the skills and ability to manage changing priorities. Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed. Understand and work within the ITIL Service Delivery framework. Attend training courses as identified and agreed for appropriate professional development. Actively support the equality and diversity policies of our client. Undertake other duties not specifically stated which from time to time are necessary, without altering the nature or level of BAU responsibilities. If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.
May 01, 2024
Contractor
Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week 149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person (for walk-in customers). Accountabilities: Accountable for the smooth running of the Service Desk Technical: Assist all users with any logged IT related incident when called upon to do so. Accurately record, update and document incidents and requests using the IT Service Desk call logging system (ServiceNow). Take ownership of issues by carrying out 1st line support problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. 1st line support level understanding of Citrix Desktop Director as a way to provide capable remote support to customers. To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Customer Service: To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation. Must have a "can do" approach To be a highly motivated team player with the skills and ability to manage changing priorities. Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed. Understand and work within the ITIL Service Delivery framework. Attend training courses as identified and agreed for appropriate professional development. Actively support the equality and diversity policies of our client. Undertake other duties not specifically stated which from time to time are necessary, without altering the nature or level of BAU responsibilities. If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.
1st Line Support Contract Glasgow A large organisation in Glasgow are looking for a 1st Line Support Analyst to join them on a contract basis. Due to some project demands, they are looking for someone who can join them ASAP. Key experience required is call logging/ticket handling, Active Directory in terms of Password resets and a good understanding of Windows 10 Systems. Any further experience in the below would also be an advantage; Basic administration of the following systems Service Desk Management tool Desktop & Device Management tool AV Technologies Active Directory Entra AD M 365 Remote Desktop Services MDM Support (Intune) If this sounds like the right role for you, then please get in touch with Christina Hall at (url removed)
May 01, 2024
Contractor
1st Line Support Contract Glasgow A large organisation in Glasgow are looking for a 1st Line Support Analyst to join them on a contract basis. Due to some project demands, they are looking for someone who can join them ASAP. Key experience required is call logging/ticket handling, Active Directory in terms of Password resets and a good understanding of Windows 10 Systems. Any further experience in the below would also be an advantage; Basic administration of the following systems Service Desk Management tool Desktop & Device Management tool AV Technologies Active Directory Entra AD M 365 Remote Desktop Services MDM Support (Intune) If this sounds like the right role for you, then please get in touch with Christina Hall at (url removed)
Company Description BRS Golf Ltd, a division of NBC SportsNext, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf our course management software and services help our golf course partners increase their rounds and revenue and manage their business operations. GolfNow is the world's largest online tee time marketplace, used by over 3.5 million golfers worldwide. From our award-winning international HQ offices in Belfast, we are driving forward and reshaping an entire industry, building innovative new web based and mobile products, and assisting golf course operators to manage profitable and sustainable businesses across the UK, EMEA and Australia. We take pride in offering an exceptional team member experience with generous benefits and perks designed to offer financial security, support wellbeing and enhance work life balance. Learn more about working with BRS Golf via This is a great opportunity to advance your career and be a part of an exciting business with plans for significant future growth. Job Description In this role, you will play a crucial part in shaping the future of our customer platforms, namely GolfNow, GolfPass and GolfNow Compete. As a key member of our team, you'll be a key point of contact with the product and technology teams with the key aim to deliver a seamless experience for golfers, our golf course partners, internal teams and other stakeholders. Naturally you will have an inquisitive mind, self-drive learning and development, and will continually seek to understand platform processes and flows, in order to be the first point of contact for problem solving technical issues and driving continuous improvement. Key Responsibilities: Solution Development. Work closely with development teams to ideate, create and implement innovative solutions to platform challenges which align with user needs. Key focus areas will be: Building robust and scalable solutions to ensure a seamless experience for all users. Identifying and resolving complex technical issues to keep our platforms running smoothly. Taking the lead on payment systems to ensure a seamless checkout experience and reduce payment failures. Provide actionable recommendations to engineering and development teams based on thorough analysis of technical challenges and user feedback. Assist in the prioritisation and implementation of platform enhancements. O ptimize our D2C GolfPass Offering. Key focus areas will be: Payments: Analysis & investigation to ensure GolfPass members (current & prospective) have a seamless experience when renewing or joining into the program. Marketing: Collaborate with marketing to develop platform campaigns to increase conversion from free trial to paid, drive renewal and reactivation rates. Integrations: Align with teams on evolving the GolfPass offering by increasing touchpoints and integrations across our platforms. Cross-functional Collaboration. Serve as a technical liaison between engineering, product management, customer support, and sales teams to ensure cohesive operation and alignment with strategic goals. Analytics & Reporting. Utilise analytics tools to monitor platform performance before and after changes, reporting on improvements, challenges, and the impact on user experience and business metrics. Knowledge Sharing & Advocacy. Share your knowledge by leading training sessions and building a comprehensive knowledge base. By becoming an advocate for our platform's features and capabilities, you will help ensure that all stakeholders have a thorough understanding of how to leverage our platform for maximum benefit, fostering an environment of continuous learning and improvement. Data Usage. Foster a data 1st culture, helping to ensure the right data is collected and used throughout the ecosystem. Examples include: Usage of scores logged in Compete to present GolfPass videos to golfers. Using booking data to illustrate how GolfPass could benefit a golfer. Using data to inform system changes. Qualifications Candidates must be able to demonstrate: 3+ years of experience in platform analysis, technical support, or a similar role in a technical or engineering environment, with a proven track record of resolving complex technical issues. Exceptional problem-solving skills and the ability to work under pressure. Excellent communication skills, capable of effectively articulating technical concepts to both technical and non-technical stakeholders. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
May 01, 2024
Full time
Company Description BRS Golf Ltd, a division of NBC SportsNext, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf our course management software and services help our golf course partners increase their rounds and revenue and manage their business operations. GolfNow is the world's largest online tee time marketplace, used by over 3.5 million golfers worldwide. From our award-winning international HQ offices in Belfast, we are driving forward and reshaping an entire industry, building innovative new web based and mobile products, and assisting golf course operators to manage profitable and sustainable businesses across the UK, EMEA and Australia. We take pride in offering an exceptional team member experience with generous benefits and perks designed to offer financial security, support wellbeing and enhance work life balance. Learn more about working with BRS Golf via This is a great opportunity to advance your career and be a part of an exciting business with plans for significant future growth. Job Description In this role, you will play a crucial part in shaping the future of our customer platforms, namely GolfNow, GolfPass and GolfNow Compete. As a key member of our team, you'll be a key point of contact with the product and technology teams with the key aim to deliver a seamless experience for golfers, our golf course partners, internal teams and other stakeholders. Naturally you will have an inquisitive mind, self-drive learning and development, and will continually seek to understand platform processes and flows, in order to be the first point of contact for problem solving technical issues and driving continuous improvement. Key Responsibilities: Solution Development. Work closely with development teams to ideate, create and implement innovative solutions to platform challenges which align with user needs. Key focus areas will be: Building robust and scalable solutions to ensure a seamless experience for all users. Identifying and resolving complex technical issues to keep our platforms running smoothly. Taking the lead on payment systems to ensure a seamless checkout experience and reduce payment failures. Provide actionable recommendations to engineering and development teams based on thorough analysis of technical challenges and user feedback. Assist in the prioritisation and implementation of platform enhancements. O ptimize our D2C GolfPass Offering. Key focus areas will be: Payments: Analysis & investigation to ensure GolfPass members (current & prospective) have a seamless experience when renewing or joining into the program. Marketing: Collaborate with marketing to develop platform campaigns to increase conversion from free trial to paid, drive renewal and reactivation rates. Integrations: Align with teams on evolving the GolfPass offering by increasing touchpoints and integrations across our platforms. Cross-functional Collaboration. Serve as a technical liaison between engineering, product management, customer support, and sales teams to ensure cohesive operation and alignment with strategic goals. Analytics & Reporting. Utilise analytics tools to monitor platform performance before and after changes, reporting on improvements, challenges, and the impact on user experience and business metrics. Knowledge Sharing & Advocacy. Share your knowledge by leading training sessions and building a comprehensive knowledge base. By becoming an advocate for our platform's features and capabilities, you will help ensure that all stakeholders have a thorough understanding of how to leverage our platform for maximum benefit, fostering an environment of continuous learning and improvement. Data Usage. Foster a data 1st culture, helping to ensure the right data is collected and used throughout the ecosystem. Examples include: Usage of scores logged in Compete to present GolfPass videos to golfers. Using booking data to illustrate how GolfPass could benefit a golfer. Using data to inform system changes. Qualifications Candidates must be able to demonstrate: 3+ years of experience in platform analysis, technical support, or a similar role in a technical or engineering environment, with a proven track record of resolving complex technical issues. Exceptional problem-solving skills and the ability to work under pressure. Excellent communication skills, capable of effectively articulating technical concepts to both technical and non-technical stakeholders. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus
May 01, 2024
Full time
We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus
My client is looking to bring on board and experienced WMS Analyst base din Wolverhampton, to support the 1st and 2nd line IT help desk. My client are a global third party logistics provider, who are looking to bring on board a WMS Analyst based in Wolverhampton to support the team in their continued growth. The key responsibilities of the WMS Analyst based in Wolverhampton include but are not limited to the following: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications. Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. The successful cnadidate for the WMS Analysit based in Wolverhamton will have the following experience, skills and characteristics. Experience working in a Logistics/Warehouse environment Desirable background in using Warehouse Management systems within a shop floor setting. Proficient in SAP EWM. Strong verbal and written communication abilities. Basic to moderate troubleshooting skills in IT. Familiarity with Excel. £29,000 Shift Allowence Additional benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium)06:00am - 13:30pm Friday (5% shift premium)14:30pm - 23:00pm Monday to Thursday (10% shift premium)13:30pm - 21:00pm Friday (10% shift premium) EA First Ltd are acting as an Employment Agency for this permanent vacancy.
May 01, 2024
Full time
My client is looking to bring on board and experienced WMS Analyst base din Wolverhampton, to support the 1st and 2nd line IT help desk. My client are a global third party logistics provider, who are looking to bring on board a WMS Analyst based in Wolverhampton to support the team in their continued growth. The key responsibilities of the WMS Analyst based in Wolverhampton include but are not limited to the following: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications. Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. The successful cnadidate for the WMS Analysit based in Wolverhamton will have the following experience, skills and characteristics. Experience working in a Logistics/Warehouse environment Desirable background in using Warehouse Management systems within a shop floor setting. Proficient in SAP EWM. Strong verbal and written communication abilities. Basic to moderate troubleshooting skills in IT. Familiarity with Excel. £29,000 Shift Allowence Additional benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium)06:00am - 13:30pm Friday (5% shift premium)14:30pm - 23:00pm Monday to Thursday (10% shift premium)13:30pm - 21:00pm Friday (10% shift premium) EA First Ltd are acting as an Employment Agency for this permanent vacancy.
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Apr 28, 2024
Full time
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.- Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Apr 28, 2024
Full time
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.- Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Venn Group is currently working with a well known University based in Surrey to recruit a 1st Line Support Analyst to act as the first and central point of contact for users.This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience. Job Responsibilities:• Provide initial 1st line technical assessment and support• Accurately diagnose technical issues and perform standard preliminary research using available resources • Provides the initial assessments of all incidents or requests, making or coordinating the first attempts at resolution • Own, monitor and escalate all incidents according to agreed service levels • Keep users informed on the status and progress of their reported incident or request • Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices The ideal candidate: • Demonstratable IT Support experience in a user support environment • An excellent customer focused approach when dealing with customers in person and remote • Experience of working in a University service desk environment • Microsoft Office Suite experience • Active Directory including file share management experienceIf you are interested, hit the APPLY button below!
Apr 27, 2024
Full time
Venn Group is currently working with a well known University based in Surrey to recruit a 1st Line Support Analyst to act as the first and central point of contact for users.This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience. Job Responsibilities:• Provide initial 1st line technical assessment and support• Accurately diagnose technical issues and perform standard preliminary research using available resources • Provides the initial assessments of all incidents or requests, making or coordinating the first attempts at resolution • Own, monitor and escalate all incidents according to agreed service levels • Keep users informed on the status and progress of their reported incident or request • Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices The ideal candidate: • Demonstratable IT Support experience in a user support environment • An excellent customer focused approach when dealing with customers in person and remote • Experience of working in a University service desk environment • Microsoft Office Suite experience • Active Directory including file share management experienceIf you are interested, hit the APPLY button below!
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 26, 2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Business Systems Analyst - Engineering Systems Business Systems Analyst opportunity available within a large IT and engineering business. In this role, you will play a crucial part in supporting the implementation of new systems across the organization and enhancing existing systems to drive efficiency. Collaborating closely with Operational and Engineering teams, you will contribute to the digitization of processes, enabling improved operational effectiveness. This role offers rapid career progression within the business, with opportunities to advance to project controls, QS, and Operational leadership positions. Experience required: Experience working with operation/maintenance/manufacturing systems. Exposure and hands-on experience with ERP systems Bespoke application support Background/Degree in Finance/Commercial/QS or Project Controls. Strong technical acumen and problem-solving skills. Experience with ICT systems, technical development, testing, and system implementation. Understanding of GDPR and good practice of complex data management. Experience working with a variety of stakeholders and communicating complex information simply. Pragmatic approach, balancing the ideal with the reality of business needs. Ability to thrive in a complex, rapidly changing business environment. Knowledge of low code and process automation platforms such as Power Platform & Nintex General Duties & Responsibilities: Drive excellence through effective and efficient use of systems. Understand and document business requirements over the short, medium, and longer term. Consult with end-users, key users, and Process Owners to ensure system functionality meets evolving business needs. Ensure seamless BAU changes and support 1st to 4th Line support to meet operational demand. Coordinate internal and external resources for project execution. Develop and deliver training, materials, and support to key users to enhance their experience within the systems suite. Assist in the provision and support of developed 'low code' applications based on group architecture. Develop and maintain consistent solutions across the approved application suite. Maintain confidentiality with sensitive data/information. Build and maintain workflows and process automation. Support other Digital Analysts and leads during resource-intensive project phases. Specific Duties & Responsibilities: Support the line of business systems team with technical changes and systems support. Support the servers, databases, and resources required to deliver a service. Progress upgrades, maintenance work, and other technical changes to the systems. Key Skills & Experience Required: If you believe you have what it takes to support our business in delivering the best service to our customers, we would love to hear from you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 24, 2024
Full time
Business Systems Analyst - Engineering Systems Business Systems Analyst opportunity available within a large IT and engineering business. In this role, you will play a crucial part in supporting the implementation of new systems across the organization and enhancing existing systems to drive efficiency. Collaborating closely with Operational and Engineering teams, you will contribute to the digitization of processes, enabling improved operational effectiveness. This role offers rapid career progression within the business, with opportunities to advance to project controls, QS, and Operational leadership positions. Experience required: Experience working with operation/maintenance/manufacturing systems. Exposure and hands-on experience with ERP systems Bespoke application support Background/Degree in Finance/Commercial/QS or Project Controls. Strong technical acumen and problem-solving skills. Experience with ICT systems, technical development, testing, and system implementation. Understanding of GDPR and good practice of complex data management. Experience working with a variety of stakeholders and communicating complex information simply. Pragmatic approach, balancing the ideal with the reality of business needs. Ability to thrive in a complex, rapidly changing business environment. Knowledge of low code and process automation platforms such as Power Platform & Nintex General Duties & Responsibilities: Drive excellence through effective and efficient use of systems. Understand and document business requirements over the short, medium, and longer term. Consult with end-users, key users, and Process Owners to ensure system functionality meets evolving business needs. Ensure seamless BAU changes and support 1st to 4th Line support to meet operational demand. Coordinate internal and external resources for project execution. Develop and deliver training, materials, and support to key users to enhance their experience within the systems suite. Assist in the provision and support of developed 'low code' applications based on group architecture. Develop and maintain consistent solutions across the approved application suite. Maintain confidentiality with sensitive data/information. Build and maintain workflows and process automation. Support other Digital Analysts and leads during resource-intensive project phases. Specific Duties & Responsibilities: Support the line of business systems team with technical changes and systems support. Support the servers, databases, and resources required to deliver a service. Progress upgrades, maintenance work, and other technical changes to the systems. Key Skills & Experience Required: If you believe you have what it takes to support our business in delivering the best service to our customers, we would love to hear from you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
Apr 19, 2024
Full time
This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license