Car, Van and Minibus World
Stoke-on-trent, Staffordshire
Business Development Manager Stoke-on-Trent, Staffordshire Salary £25,000 - OTE £72,000 Monday Friday Full time, 36.5 hours (Monday to Thursday 8.00am to 5.00pm and Friday 8.00am to 4.00pm) Location Office based in Knypersley, ST8 7BD CVM World has huge ambition for growth. We require a Business Development Managerto work alongside our Sales and Marketing team in a friendly and supportive office environment to help us achieve this goal. Previous experience is essential. You will need to demonstrate an ability to succeed, and identify business opportunities once familiar with our product offering. You can expect: 20 Additional days Off (Optional 9 Day Fortnight) Eligibility to receive Profitability Bonus Eligibility to receive Windfall Bonus Career progression & development pathways for suitable candidates An input on the companys operation through the Staff Liaison Committee Invitation to Company Pension Scheme Provision of Company Uniform 28 Days Holiday (Inc Bank Holidays) A family owned and managed business, we provide employment opportunities that allow a healthy work/life balance. As a new member to our team, youll be invited to participate in our 9-day fortnight. An opportunity that will gain participants up to 20 extra days of free time a year! Were a leader in the second-stage motor vehicle manufacturing sector. CVM World provide market leading vehicles to education, civils, charities blue light and many other sectors from our suite of Minibus, Welfare, Camper, Pick-Up and bespoke vehicle conversions. As our Business Development Manager, youll be playing a key role in strengthening our market presence and identifying new opportunities. We are looking for a dynamic Business Development Manager with Automotive experience to join our team. Your Automotive experience is essential, youll need that industry knowledge to assist you in making successful pitches to prospective new customers as well as identifying opportunities with our current customer base. With our recently launched Short-Term Rentals arm we need an individual to further integrate this into our wider business, including migrating processes and ensuring there is resilience across the business. Identify opportunities within our current customer base and help achieve our targets of winning more large Fleet Supply. Youll be competent and able to demonstrate: Strategic growth planning Identifying opportunities and new target markets Ability to represent the company and our brands at industry events Ability to develop long-term relationships with customers Success in bidding for and winning Tender opportunities An active listener and skilled negotiator Collaborative working with the wider Sales & Marketing team Resilience, in the short-term prospects may not be ready to convert youll be able to remain motivated and know when to re-engage. The above skills are only part of our ideal Business Development Managers requirements. Were looking for an individual who will work within the business and build relationships. Personal attributes: Energetic and outgoing team player with high levels of integrity, confidence and resilience Creative thinker, keen on developing their existing skills as well as learning new ones Highly motivated individual who is able to work under pressure but who will not compromise on quality Confident in making a high volume of outbound calls Strong business acumen, who feels comfortable making decisions and handling commercial negotiations without the need for continual reassurance Share the Companys values of hard work, integrity, honesty, expertise and great service A lifelong learner, who will embrace the opportunity to acquire new skills and ideas, potentially through self-study. Qualifications Relevant work-based experience Why Join Car Van & Minibus World Ltd: Family-Oriented Environment: As a family-owned business, we prioritise a warm and inclusive atmosphere where you can truly become a valued member of our close-knit team. Growth Opportunities:This role is a result of our company's continued growth, offering you the chance to make a significant impact and grow alongside us, the right candidate will have a clear progression path for anyone wanting to develop further within the business. Exceptional Support:You will work closely with our Sales & Marketing team, receiving guidance and mentorship to help you succeed. We have a one team ethos and want everyone to thrive and be the best version of themselves. Our premises are located in Knypersley, Stoke-on-Trent and will be ideal for candidates located in Congleton, Biddulph, Chell, Brown Edge, Endon, Tunstall, Newcastle under Lyme and the surrounding areas. All applications will be considered, so if you think you have what it takes to become an important part of our team then please send your CV. Or call in to our offices atCVM World Ltd, Tunstall Road Industrial Estate. Knypersley. ST8 7BD. If you would like an informal chat to find out more about the role, please call the office on and ask for Paul Moss If you have not heard from us within 30 days of applying, then it is likely your application has been unsuccessful JBRP1_UKTJ
May 05, 2024
Full time
Business Development Manager Stoke-on-Trent, Staffordshire Salary £25,000 - OTE £72,000 Monday Friday Full time, 36.5 hours (Monday to Thursday 8.00am to 5.00pm and Friday 8.00am to 4.00pm) Location Office based in Knypersley, ST8 7BD CVM World has huge ambition for growth. We require a Business Development Managerto work alongside our Sales and Marketing team in a friendly and supportive office environment to help us achieve this goal. Previous experience is essential. You will need to demonstrate an ability to succeed, and identify business opportunities once familiar with our product offering. You can expect: 20 Additional days Off (Optional 9 Day Fortnight) Eligibility to receive Profitability Bonus Eligibility to receive Windfall Bonus Career progression & development pathways for suitable candidates An input on the companys operation through the Staff Liaison Committee Invitation to Company Pension Scheme Provision of Company Uniform 28 Days Holiday (Inc Bank Holidays) A family owned and managed business, we provide employment opportunities that allow a healthy work/life balance. As a new member to our team, youll be invited to participate in our 9-day fortnight. An opportunity that will gain participants up to 20 extra days of free time a year! Were a leader in the second-stage motor vehicle manufacturing sector. CVM World provide market leading vehicles to education, civils, charities blue light and many other sectors from our suite of Minibus, Welfare, Camper, Pick-Up and bespoke vehicle conversions. As our Business Development Manager, youll be playing a key role in strengthening our market presence and identifying new opportunities. We are looking for a dynamic Business Development Manager with Automotive experience to join our team. Your Automotive experience is essential, youll need that industry knowledge to assist you in making successful pitches to prospective new customers as well as identifying opportunities with our current customer base. With our recently launched Short-Term Rentals arm we need an individual to further integrate this into our wider business, including migrating processes and ensuring there is resilience across the business. Identify opportunities within our current customer base and help achieve our targets of winning more large Fleet Supply. Youll be competent and able to demonstrate: Strategic growth planning Identifying opportunities and new target markets Ability to represent the company and our brands at industry events Ability to develop long-term relationships with customers Success in bidding for and winning Tender opportunities An active listener and skilled negotiator Collaborative working with the wider Sales & Marketing team Resilience, in the short-term prospects may not be ready to convert youll be able to remain motivated and know when to re-engage. The above skills are only part of our ideal Business Development Managers requirements. Were looking for an individual who will work within the business and build relationships. Personal attributes: Energetic and outgoing team player with high levels of integrity, confidence and resilience Creative thinker, keen on developing their existing skills as well as learning new ones Highly motivated individual who is able to work under pressure but who will not compromise on quality Confident in making a high volume of outbound calls Strong business acumen, who feels comfortable making decisions and handling commercial negotiations without the need for continual reassurance Share the Companys values of hard work, integrity, honesty, expertise and great service A lifelong learner, who will embrace the opportunity to acquire new skills and ideas, potentially through self-study. Qualifications Relevant work-based experience Why Join Car Van & Minibus World Ltd: Family-Oriented Environment: As a family-owned business, we prioritise a warm and inclusive atmosphere where you can truly become a valued member of our close-knit team. Growth Opportunities:This role is a result of our company's continued growth, offering you the chance to make a significant impact and grow alongside us, the right candidate will have a clear progression path for anyone wanting to develop further within the business. Exceptional Support:You will work closely with our Sales & Marketing team, receiving guidance and mentorship to help you succeed. We have a one team ethos and want everyone to thrive and be the best version of themselves. Our premises are located in Knypersley, Stoke-on-Trent and will be ideal for candidates located in Congleton, Biddulph, Chell, Brown Edge, Endon, Tunstall, Newcastle under Lyme and the surrounding areas. All applications will be considered, so if you think you have what it takes to become an important part of our team then please send your CV. Or call in to our offices atCVM World Ltd, Tunstall Road Industrial Estate. Knypersley. ST8 7BD. If you would like an informal chat to find out more about the role, please call the office on and ask for Paul Moss If you have not heard from us within 30 days of applying, then it is likely your application has been unsuccessful JBRP1_UKTJ
Job Title: Technical Officer (Disrepair) North Contract Type: Permanent Salary: £38,766.54 (£42,684.28 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday, Hybrid Location: Gateshead , (working geographical area also covers Carlisle and Rochdale - so could be based in these areas) The difference you will make as a Technical Officer You will be responsible for ensuring effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. You will also support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you We are looking for someone with Thorough understanding of housing condition legislation, including disrepair and FFSSA Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Effective contract management skills. Experience of undertaking site visits including post inspections and identification of building defects. Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Please apply or get in touch: (url removed) / (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
May 05, 2024
Seasonal
Job Title: Technical Officer (Disrepair) North Contract Type: Permanent Salary: £38,766.54 (£42,684.28 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday, Hybrid Location: Gateshead , (working geographical area also covers Carlisle and Rochdale - so could be based in these areas) The difference you will make as a Technical Officer You will be responsible for ensuring effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. You will also support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you We are looking for someone with Thorough understanding of housing condition legislation, including disrepair and FFSSA Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Effective contract management skills. Experience of undertaking site visits including post inspections and identification of building defects. Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Please apply or get in touch: (url removed) / (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
May 05, 2024
Full time
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
Reconomy is an innovative, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world by conserving finite resources. Enabling businesses around the world to improve their ESG outcomes, Reconomy delivers services through three main loops; _Recycle_, _Comply_ and _Re-use_. Our activities are underpinned by five core values; Respect, Integrity, Agility, Responsibility and Excellence, the fundamentals of who we are and what we believe is right. We aim to recruit, retain, and develop the best possible talent because it's our people that make us the business we are today. Working within the _Recycle_ Loop and reporting to Data and Reporting Manager for C,H&I, the Customer-Facing Technology Coordinator will play a vital role in supporting and mobilising customers on our bespoke technology offerings, ensuring their experience is seamless. You will be the primary point of contact for customer and internal staff queries and issues relating to the division's customer-facing tech products. Your responsibilities will include supporting customers in resolving operational and technical issues, mobilising them on new technology, and working closely with technical support and development teams. Your tech-savvy approach, proactive communication, and understanding of industry-specific quirks will be instrumental in ensuring a positive customer experience. Accountabilities and Responsibilities Customer Support : Provide excellent customer support for users of our bespoke technology offerings (Portal, Smartwaste integration and mobile app; Tipping, Sitebuddy and Site Appraiser), including triage, and troubleshooting operational and technical issues. Act as a liaison between customers and the technical support team, ensuring timely resolution of issues. Technology Mobilisation : Lead the mobilization of customers on new technology offerings, including user set-up, and configuration. For our data integration offering (Smartwaste) there will be configuration data manipulation, mapping, and loading. You will conduct training sessions and provide documentation to ensure customers can effectively utilise new technologies. Issue Resolution and Collaboration : Work closely with technical support and development teams to understand progress, estimated time of fixes, and the root causes of issues. Articulate technical details to customers in a clear and understandable manner. Proactive Communication : Proactively communicate with customers to address potential issues before they arise and keep them informed about updates, enhancements, and new features. Customer Confidence Building : Build and maintain strong relationships with customers, instilling confidence in our technology offerings and services. Act as a trusted advisor, understanding customer needs and providing tailored solutions. Ticket Stats Tracking : Track high-level ticket statistics to identify themes and trends in customer-reported issues. Provide insights to internal teams for continuous improvement and proactive issue resolution. Documentation : Create and maintain documentation related to customer support processes, issue resolutions, and technology mobilisation procedures. Industry Knowledge : Leverage knowledge of the outsourced waste management industry to understand and address industry-specific quirks that may contribute to customer issues. Experience Customer Service : Proven experience in customer-facing roles, preferably in a technology support or coordination capacity. Tech-Savvy : with a passion for technology and a 'bit of a geek at heart.' Familiarity with mobile applications, integrations, and basic troubleshooting. Ticketing/Case Management : Familiarity with ticket tracking and basic data analysis. Industry Experience : Knowledge of B2B outsourced services is highly beneficial. Skills Key skills that would make you an ideal candidate for this role include: Troubleshooting : Strong problem-solving skills and the ability to articulate technical details to non-technical users. Methodical and Analytical : Customers may experience technical issues which may relate to non-technical causes (e.g. account on stop). You will need to be highly methodical and analytical in your approach to establishing and capturing the facts. Some issues you will be able to resolve other may need to be escalated to the IT helpdesk and/or engineering team, therefore you will need to conduct detailed triage steps to ensure you have everything you need to progress to resolution. Communication : The customer may be in a time-sensitive situation when encountering issues. You will need to manage expectations and possess excellent communication to keep them appraised of progress and next steps. Proactive and outgoing : As above some issues will be time-sensitive, you will have the ability to build rapport and instil confidence in customers. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free parking On-site parking Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Work Location: In person
May 05, 2024
Full time
Reconomy is an innovative, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world by conserving finite resources. Enabling businesses around the world to improve their ESG outcomes, Reconomy delivers services through three main loops; _Recycle_, _Comply_ and _Re-use_. Our activities are underpinned by five core values; Respect, Integrity, Agility, Responsibility and Excellence, the fundamentals of who we are and what we believe is right. We aim to recruit, retain, and develop the best possible talent because it's our people that make us the business we are today. Working within the _Recycle_ Loop and reporting to Data and Reporting Manager for C,H&I, the Customer-Facing Technology Coordinator will play a vital role in supporting and mobilising customers on our bespoke technology offerings, ensuring their experience is seamless. You will be the primary point of contact for customer and internal staff queries and issues relating to the division's customer-facing tech products. Your responsibilities will include supporting customers in resolving operational and technical issues, mobilising them on new technology, and working closely with technical support and development teams. Your tech-savvy approach, proactive communication, and understanding of industry-specific quirks will be instrumental in ensuring a positive customer experience. Accountabilities and Responsibilities Customer Support : Provide excellent customer support for users of our bespoke technology offerings (Portal, Smartwaste integration and mobile app; Tipping, Sitebuddy and Site Appraiser), including triage, and troubleshooting operational and technical issues. Act as a liaison between customers and the technical support team, ensuring timely resolution of issues. Technology Mobilisation : Lead the mobilization of customers on new technology offerings, including user set-up, and configuration. For our data integration offering (Smartwaste) there will be configuration data manipulation, mapping, and loading. You will conduct training sessions and provide documentation to ensure customers can effectively utilise new technologies. Issue Resolution and Collaboration : Work closely with technical support and development teams to understand progress, estimated time of fixes, and the root causes of issues. Articulate technical details to customers in a clear and understandable manner. Proactive Communication : Proactively communicate with customers to address potential issues before they arise and keep them informed about updates, enhancements, and new features. Customer Confidence Building : Build and maintain strong relationships with customers, instilling confidence in our technology offerings and services. Act as a trusted advisor, understanding customer needs and providing tailored solutions. Ticket Stats Tracking : Track high-level ticket statistics to identify themes and trends in customer-reported issues. Provide insights to internal teams for continuous improvement and proactive issue resolution. Documentation : Create and maintain documentation related to customer support processes, issue resolutions, and technology mobilisation procedures. Industry Knowledge : Leverage knowledge of the outsourced waste management industry to understand and address industry-specific quirks that may contribute to customer issues. Experience Customer Service : Proven experience in customer-facing roles, preferably in a technology support or coordination capacity. Tech-Savvy : with a passion for technology and a 'bit of a geek at heart.' Familiarity with mobile applications, integrations, and basic troubleshooting. Ticketing/Case Management : Familiarity with ticket tracking and basic data analysis. Industry Experience : Knowledge of B2B outsourced services is highly beneficial. Skills Key skills that would make you an ideal candidate for this role include: Troubleshooting : Strong problem-solving skills and the ability to articulate technical details to non-technical users. Methodical and Analytical : Customers may experience technical issues which may relate to non-technical causes (e.g. account on stop). You will need to be highly methodical and analytical in your approach to establishing and capturing the facts. Some issues you will be able to resolve other may need to be escalated to the IT helpdesk and/or engineering team, therefore you will need to conduct detailed triage steps to ensure you have everything you need to progress to resolution. Communication : The customer may be in a time-sensitive situation when encountering issues. You will need to manage expectations and possess excellent communication to keep them appraised of progress and next steps. Proactive and outgoing : As above some issues will be time-sensitive, you will have the ability to build rapport and instil confidence in customers. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free parking On-site parking Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Work Location: In person
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
May 05, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Company Overview Exact Sciences is dedicated to delivering patient critical answers across the cancer journey from early detection to treatment decision making. With a strong focus on people and an empathetic spirit, which fuels the company's culture, driving them to create and deliver solutions rooted in the needs of patients, providers, and families. From earlier cancer detection to treatment guidance and monitoring, Exact Sciences are helping people get the answers they need to make more informed decisions across the cancer continuum. With a leading portfolio of products for earlier detection and treatment guidance, they help people face the most challenging decisions with confidence with a dedication to continuously innovate, combining scientific rigor with an open-minded approach to deliver the next big thing. Exact Sciences is continuously expanding the pipeline with the aim of tackling a wider array of cancer tests through the following measures: Expanding the Oncotype IQ platform to include liquid and tissue-based tests, all with the goal of making cancer care smarter. Adapting biomarker-based technologies create a liquid biopsy capable of detecting cancers and precancers from a blood sample. Using their proven multi-marker approach to achieve analytical sensitivity needed to discriminate between normal and cancerous samples. Collaborating with world-class clinicians and scientists at Mayo Clinic to identify biomarkers associated with the 15 deadliest cancers. Building a cancer detection platform upon learnings from the development of Cologuard (commercially available in the US only). By 2020, Oncotype DX will have been used to guide treatment decisions for more than 1 million cancer patients worldwide in breast, prostate and colon cancer. In July 2019 Exact Sciences acquired Genomic Health, a genetic cancer detection company based in Redwood City, California, for USD 2.8 billion, creating the leading global cancer diagnostics company. In 2020 Exact Sciences acquired Thrive Earlier Detection Corp., a Massachusetts-based healthcare company, in a multi-billion-dollar deal, and Base Genomics, which has technology for DNA methylation analysis. In February 2021 Exact Sciences announced the acquisition of Ashion Analytics, LLC (Ashion) from The Translational Genomics Research Institute (TGen), an affiliate of City of Hope. Ashion is a CLIA-certified and CAP-accredited sequencing lab based in Phoenix, Arizona with the genomics testing capabilities necessary to address the increasingly complex needs of clinical, academic, and biopharma customers focused on precision cancer treatments. The company is based in the United States, with International headquarters in Zug, Switzerland. Position Summary The Medical Affairs Senior Manager, MSL & Expansion Markets, France is a hybrid role responsible for leading an international team of Medical Science Liaisons and supporting Exact Sciences International expansion strategy with key medical activities. This is an exciting chance to build the first Exact Sciences International MSL team in leading and executing an efficient and transparent conversion plan to bring MSL contractors in-house as well as hire and onboard new MSLs to create a diverse and inclusive team. The International Medical Affairs Senior Manager - MSL & Expansion Markets will be expected to develop and drive MSL strategy ensure field medical activities and insight generation result in demonstrable outcomes and further develop and grow the MSL capability at Exact Sciences International. In addition, this individual will be responsible for medical affairs activities in selected key markets across International. These markets will include those where we want to move directly into a market (currently through distributors) or those markets where we currently have limited patient access that require improved reimbursement pathways. The Medical lead will work closely with the Market Expansion Team and lead all associated medial activities that may include leading medical activities for change in market reimbursement, aligning new market needs with central medical team, developing core data strategy for new markets, and defining resourcing needs and transition to new hires. The position is also responsible for consolidating and interpreting medical intelligence and reporting it to the Expansion Markets team. The incumbent will work closely with other functions within the company, including Corporate Strategy, Marketing, and Commercial to advance cross-functional understanding of the MSL value proposition, identify gaps and achieve results in line with company objectives. Representing the medical function, this individual will also manage research and educational medical objectives, while supporting commercial business and reimbursement objectives for the Oncotype DX breast recurrence score test. This position requires professionals with established personal and scientific creditability to interact with thought leaders, government health authorities, and medical centers of excellence. This is a dynamic role and will continue to evolve. Responsibilities/Duties Lead an international team of MSLs toward the implementation of field medical activities by communicating expectations and guiding the team to maintain and effectively communicate deep scientific knowledge and excel at KOL engagement and support medical/scientific information needs of scientific and clinical experts. Accompany the team to meetings with KOLs and other HCPs to assess proficiency and provide timely and constructive performance feedback. Lead and coordinate MSL team meetings to support team building, best practice sharing, development, and the accomplishment of field medical objectives. Develop a MSL Strategic Plan as well as Medical Plan for the markets, which include plans for KOL engagement, data generation, educational and guideline initiatives and reimbursement initiatives that align with the business objectives. Identify and engage international, national, and regional thought leaders in breast cancer within assigned geographic regions to conduct scientific discussions and understand insights related to molecular diagnostics in early BC management, while also establishing and maintaining professional relationships with them. Act as primary contact for investigators interested in developing and performing studies with the company's commercially available assays in breast cancer. Assist in R&D and investigator-initiated studies as appropriate. Lead national and regional Advisory Boards when external advice is needed. Provide clinical presentations and information in academic, community, and healthcare provider setting in both group and one-on-one situations. Support & partner with regional team to deliver key medical activities. Developing medical slides, giving medical training presentations, and training in internal meetings and for partner distributors. Support international access & reimbursement with medical and scientific expertise. Assure compliance with relevant corporate policies. Provide feedback and medical input to local commercial plans and strategies. Pivotal Experience & Expertise Degree in Medicine/Medical Doctor or PhD, PharmD. 3+ years of therapeutic clinical experience desired. 5 to 7 years of industry experience (working in pharma/biotech/med tech). At least 3 years in a Medical Science Liaison role. Previous MSL (or other) management experience. Expertise in Oncology. Experience in breast/GI/lung cancer is a plus. Experience in Diagnostics or Biotech industry is a plus. Experience in relevant geographies a plus. Excellent English. Skills in other languages preferred. Excellent oral, written and presentation communication skills. Ability to independently deliver quality results in a timely manner. Proven record of working in matrix environment and delivering as part of a cross-functional team. Track record of delivering innovative medical activities across markets. Cultural Impact Highest integrity and ethical behavior. Mutual respect for colleagues. Collaborative within teams, uses resources carefully and can build a great place to work and grow. Ability to interact within culturally diverse teams. Business acumen and innovative mindset. Ability to manage though complexity and ambiguity, while focusing on the end goal. Other Office-based in the International headquarters in Zug or out of one of our European offices. Ability to travel approx >50%. Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, email . We'll work with you to meet your accessibility needs. Not ready to apply? Join our talent community and stay up to date on what's new at Exact Sciences.
May 05, 2024
Full time
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others. Company Overview Exact Sciences is dedicated to delivering patient critical answers across the cancer journey from early detection to treatment decision making. With a strong focus on people and an empathetic spirit, which fuels the company's culture, driving them to create and deliver solutions rooted in the needs of patients, providers, and families. From earlier cancer detection to treatment guidance and monitoring, Exact Sciences are helping people get the answers they need to make more informed decisions across the cancer continuum. With a leading portfolio of products for earlier detection and treatment guidance, they help people face the most challenging decisions with confidence with a dedication to continuously innovate, combining scientific rigor with an open-minded approach to deliver the next big thing. Exact Sciences is continuously expanding the pipeline with the aim of tackling a wider array of cancer tests through the following measures: Expanding the Oncotype IQ platform to include liquid and tissue-based tests, all with the goal of making cancer care smarter. Adapting biomarker-based technologies create a liquid biopsy capable of detecting cancers and precancers from a blood sample. Using their proven multi-marker approach to achieve analytical sensitivity needed to discriminate between normal and cancerous samples. Collaborating with world-class clinicians and scientists at Mayo Clinic to identify biomarkers associated with the 15 deadliest cancers. Building a cancer detection platform upon learnings from the development of Cologuard (commercially available in the US only). By 2020, Oncotype DX will have been used to guide treatment decisions for more than 1 million cancer patients worldwide in breast, prostate and colon cancer. In July 2019 Exact Sciences acquired Genomic Health, a genetic cancer detection company based in Redwood City, California, for USD 2.8 billion, creating the leading global cancer diagnostics company. In 2020 Exact Sciences acquired Thrive Earlier Detection Corp., a Massachusetts-based healthcare company, in a multi-billion-dollar deal, and Base Genomics, which has technology for DNA methylation analysis. In February 2021 Exact Sciences announced the acquisition of Ashion Analytics, LLC (Ashion) from The Translational Genomics Research Institute (TGen), an affiliate of City of Hope. Ashion is a CLIA-certified and CAP-accredited sequencing lab based in Phoenix, Arizona with the genomics testing capabilities necessary to address the increasingly complex needs of clinical, academic, and biopharma customers focused on precision cancer treatments. The company is based in the United States, with International headquarters in Zug, Switzerland. Position Summary The Medical Affairs Senior Manager, MSL & Expansion Markets, France is a hybrid role responsible for leading an international team of Medical Science Liaisons and supporting Exact Sciences International expansion strategy with key medical activities. This is an exciting chance to build the first Exact Sciences International MSL team in leading and executing an efficient and transparent conversion plan to bring MSL contractors in-house as well as hire and onboard new MSLs to create a diverse and inclusive team. The International Medical Affairs Senior Manager - MSL & Expansion Markets will be expected to develop and drive MSL strategy ensure field medical activities and insight generation result in demonstrable outcomes and further develop and grow the MSL capability at Exact Sciences International. In addition, this individual will be responsible for medical affairs activities in selected key markets across International. These markets will include those where we want to move directly into a market (currently through distributors) or those markets where we currently have limited patient access that require improved reimbursement pathways. The Medical lead will work closely with the Market Expansion Team and lead all associated medial activities that may include leading medical activities for change in market reimbursement, aligning new market needs with central medical team, developing core data strategy for new markets, and defining resourcing needs and transition to new hires. The position is also responsible for consolidating and interpreting medical intelligence and reporting it to the Expansion Markets team. The incumbent will work closely with other functions within the company, including Corporate Strategy, Marketing, and Commercial to advance cross-functional understanding of the MSL value proposition, identify gaps and achieve results in line with company objectives. Representing the medical function, this individual will also manage research and educational medical objectives, while supporting commercial business and reimbursement objectives for the Oncotype DX breast recurrence score test. This position requires professionals with established personal and scientific creditability to interact with thought leaders, government health authorities, and medical centers of excellence. This is a dynamic role and will continue to evolve. Responsibilities/Duties Lead an international team of MSLs toward the implementation of field medical activities by communicating expectations and guiding the team to maintain and effectively communicate deep scientific knowledge and excel at KOL engagement and support medical/scientific information needs of scientific and clinical experts. Accompany the team to meetings with KOLs and other HCPs to assess proficiency and provide timely and constructive performance feedback. Lead and coordinate MSL team meetings to support team building, best practice sharing, development, and the accomplishment of field medical objectives. Develop a MSL Strategic Plan as well as Medical Plan for the markets, which include plans for KOL engagement, data generation, educational and guideline initiatives and reimbursement initiatives that align with the business objectives. Identify and engage international, national, and regional thought leaders in breast cancer within assigned geographic regions to conduct scientific discussions and understand insights related to molecular diagnostics in early BC management, while also establishing and maintaining professional relationships with them. Act as primary contact for investigators interested in developing and performing studies with the company's commercially available assays in breast cancer. Assist in R&D and investigator-initiated studies as appropriate. Lead national and regional Advisory Boards when external advice is needed. Provide clinical presentations and information in academic, community, and healthcare provider setting in both group and one-on-one situations. Support & partner with regional team to deliver key medical activities. Developing medical slides, giving medical training presentations, and training in internal meetings and for partner distributors. Support international access & reimbursement with medical and scientific expertise. Assure compliance with relevant corporate policies. Provide feedback and medical input to local commercial plans and strategies. Pivotal Experience & Expertise Degree in Medicine/Medical Doctor or PhD, PharmD. 3+ years of therapeutic clinical experience desired. 5 to 7 years of industry experience (working in pharma/biotech/med tech). At least 3 years in a Medical Science Liaison role. Previous MSL (or other) management experience. Expertise in Oncology. Experience in breast/GI/lung cancer is a plus. Experience in Diagnostics or Biotech industry is a plus. Experience in relevant geographies a plus. Excellent English. Skills in other languages preferred. Excellent oral, written and presentation communication skills. Ability to independently deliver quality results in a timely manner. Proven record of working in matrix environment and delivering as part of a cross-functional team. Track record of delivering innovative medical activities across markets. Cultural Impact Highest integrity and ethical behavior. Mutual respect for colleagues. Collaborative within teams, uses resources carefully and can build a great place to work and grow. Ability to interact within culturally diverse teams. Business acumen and innovative mindset. Ability to manage though complexity and ambiguity, while focusing on the end goal. Other Office-based in the International headquarters in Zug or out of one of our European offices. Ability to travel approx >50%. Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, email . We'll work with you to meet your accessibility needs. Not ready to apply? Join our talent community and stay up to date on what's new at Exact Sciences.
Purpose of the Role The Technical Services team is responsible for the delivery of a safe and well-maintained shopping Centre, by ensuring that the building, equipment, machinery, and aesthetics are fully maintained and operational through the use of planned, reactive, and cost-effective engineering and maintenance. The department will ensure all records and reports relating to the shopping Centre are kept up-to-date and analysed to identify opportunities for service improvements. A key component to the department is to enhance the brand and overall profitability of the asset by achieving performance targets and other business plan objectives.? Key Responsibilities Collate and check all routine invoices and approve within agreed limits Issue purchase orders for non-routine expenditure.? In collaboration with the Business Support Manager ensure effective management of the service charge budget for the current year and planning/forecast for future years including the FMR Check void units on a regular basis having regard for state of repair and Health, Safety and Fire statutory compliance Host external visits as required Provide direct support to the General Manager as part of the senior leadership team, including participation in the Duty Management rota, including weekends and Bank Holidays Engineering and Maintenance Manage the maintenance and repair of the building and services, fabric, plant machinery, equipment and peripheral areas of the scheme.? Manage the mechanical, electrical and fabric contractors for the shopping centre, ensuring high standards are met through regular reviews, audits and setting clear objectives. Make recommendations to ensure optimum efficiency through regular reviews of key performance indicators.? Ensure regular inspections of the building, services and equipment are undertaken to determine the safety, optimum frequency for planned and periodic maintenance with indication of faults and provision of costs for budgetary purposes.? Responsible for managing the procurement and control of all parts and materials used by the Technical Services Contract team Manage the Technical Services department budgets ensuring correct costs attributed to service charge and car parks delivering these in line with the Business Plan.? Manage the preparation and updating of maintenance records including asset register, operating and maintenance manuals and record drawings via the electronic document storage system.? Ensure the Technical Services department meet relevant legislation and complies with internal policies and procedures and that all projects are completed to contracted standards.? Assist occupiers in the event of an emergency breakdown or malfunction which affects the safety of other retailers, the shopping centre and customers.? Build and maintain effective working relationships with employees throughout the centre, occupiers, contractors, key contacts in the local community and key emergency services.? Ensure effective operational communication including meetings, handovers and reporting.? Collaborate with all other departments including operations, retail liaison, marketing and business support. Work closely with Marketing and commercialisation to understand the requirements for events, activities and on mall retailing. Retail Delivery Support the client with all retail delivery projects, ensuring standards of quality are met and centre processes and procedures adhered to. Project management to include design, scope, communication, time and risk to close out representing Highcross in all project meetings as required. Manage the onsite retail delivery process for all incoming occupiers, Ensuring the correct processes and procedures are followed.? Health and Safety Ensure that all activities comply with relevant legislation e.g. Fire Regularity Reform Act, Health & Safety at Work Act, Data Protection Act etc.? Lead in the management of the health and safety management system, complying with all policies and procedures.? Staff Welfare and Development? Line management responsibilities Technical services coordinator Health& Safety and Compliance coordinator Complete regular performance reviews with all direct reports? Identify those with potential to develop and be stretched. Ensure succession and PDPs are in place. Additional Responsibilities: Attend any training and development courses as necessary. Adhere to all company policies and procedures. Undertake operational management responsibilities as necessary Undertake any other reasonable duties as required to meet the needs of the Centre. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Skills, Knowledge and Experience ONC / HNC Engineering Qualification or equivalent? H&S qualification NEBOSH general and fire safety certificate or equivalent Proven experience in a Technical Management & Facilities role including the management of contracts and contractors? Ability to manage complex budgets to precise timescales? Demonstrate experience of managing a large team? Confident decision maker? Ability to use own initiative and innovate? Excellent communicator at all levels Working Hours - 40hrs per week 5 out of 7 days including late shifts, weekends and bank holidays Salary - £62k Please see our Benefits Booklet for more information.
May 05, 2024
Full time
Purpose of the Role The Technical Services team is responsible for the delivery of a safe and well-maintained shopping Centre, by ensuring that the building, equipment, machinery, and aesthetics are fully maintained and operational through the use of planned, reactive, and cost-effective engineering and maintenance. The department will ensure all records and reports relating to the shopping Centre are kept up-to-date and analysed to identify opportunities for service improvements. A key component to the department is to enhance the brand and overall profitability of the asset by achieving performance targets and other business plan objectives.? Key Responsibilities Collate and check all routine invoices and approve within agreed limits Issue purchase orders for non-routine expenditure.? In collaboration with the Business Support Manager ensure effective management of the service charge budget for the current year and planning/forecast for future years including the FMR Check void units on a regular basis having regard for state of repair and Health, Safety and Fire statutory compliance Host external visits as required Provide direct support to the General Manager as part of the senior leadership team, including participation in the Duty Management rota, including weekends and Bank Holidays Engineering and Maintenance Manage the maintenance and repair of the building and services, fabric, plant machinery, equipment and peripheral areas of the scheme.? Manage the mechanical, electrical and fabric contractors for the shopping centre, ensuring high standards are met through regular reviews, audits and setting clear objectives. Make recommendations to ensure optimum efficiency through regular reviews of key performance indicators.? Ensure regular inspections of the building, services and equipment are undertaken to determine the safety, optimum frequency for planned and periodic maintenance with indication of faults and provision of costs for budgetary purposes.? Responsible for managing the procurement and control of all parts and materials used by the Technical Services Contract team Manage the Technical Services department budgets ensuring correct costs attributed to service charge and car parks delivering these in line with the Business Plan.? Manage the preparation and updating of maintenance records including asset register, operating and maintenance manuals and record drawings via the electronic document storage system.? Ensure the Technical Services department meet relevant legislation and complies with internal policies and procedures and that all projects are completed to contracted standards.? Assist occupiers in the event of an emergency breakdown or malfunction which affects the safety of other retailers, the shopping centre and customers.? Build and maintain effective working relationships with employees throughout the centre, occupiers, contractors, key contacts in the local community and key emergency services.? Ensure effective operational communication including meetings, handovers and reporting.? Collaborate with all other departments including operations, retail liaison, marketing and business support. Work closely with Marketing and commercialisation to understand the requirements for events, activities and on mall retailing. Retail Delivery Support the client with all retail delivery projects, ensuring standards of quality are met and centre processes and procedures adhered to. Project management to include design, scope, communication, time and risk to close out representing Highcross in all project meetings as required. Manage the onsite retail delivery process for all incoming occupiers, Ensuring the correct processes and procedures are followed.? Health and Safety Ensure that all activities comply with relevant legislation e.g. Fire Regularity Reform Act, Health & Safety at Work Act, Data Protection Act etc.? Lead in the management of the health and safety management system, complying with all policies and procedures.? Staff Welfare and Development? Line management responsibilities Technical services coordinator Health& Safety and Compliance coordinator Complete regular performance reviews with all direct reports? Identify those with potential to develop and be stretched. Ensure succession and PDPs are in place. Additional Responsibilities: Attend any training and development courses as necessary. Adhere to all company policies and procedures. Undertake operational management responsibilities as necessary Undertake any other reasonable duties as required to meet the needs of the Centre. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Skills, Knowledge and Experience ONC / HNC Engineering Qualification or equivalent? H&S qualification NEBOSH general and fire safety certificate or equivalent Proven experience in a Technical Management & Facilities role including the management of contracts and contractors? Ability to manage complex budgets to precise timescales? Demonstrate experience of managing a large team? Confident decision maker? Ability to use own initiative and innovate? Excellent communicator at all levels Working Hours - 40hrs per week 5 out of 7 days including late shifts, weekends and bank holidays Salary - £62k Please see our Benefits Booklet for more information.
Competitive Salary & Discretionary Performance Bonus & Company Car Plan/Cash Allowance & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people. We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do. We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today? Due to continued success, we have an exciting opportunity for a Customer Liaison Manager to join our Central Customer Service team covering the following areas; Derbyshire North Nottinghamshire South Yorkshire Lincolnshire There will also be a requirement to attend our regional head office in Barlborough, Chesterfield on a weekly basis. The Role Are you a customer service focused individual? Do you take pride in building relationships and providing an excellent customer experience? If the answer is yes, then look no further, your next career could be with us! Joining our team as our Customer Liaison Manager, you will be our customers' key point of contact from the moment they are introduced to their home onwards, managing the customer relationship, ensuring quick and effective resolutions to defects in order to meet and exceed our customers' expectations. This is an exciting opportunity for an individual who has a keen focus on face-to-face customer service and experience with a keen eye for problem solving, strong organisational skills and the ability to communicate at all levels. Key duties and requirements You will also be responsible for but not limited to; Attending properties to walk our customers through a home demonstration alongside the Site Manager. Actively be involved with Site/Sales teams to ensure an awareness of the properties that are due to complete Carrying out Handover meeting with our customers on day of completion in accordance with company guidelines. Managing Customers' expectations, meeting and communicating promptly and effectively to qualify, rectify and resolve defects. Liaising with all Trades, Sub Contractors to ensure completion of agreed defects. Maintaining reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home. Developing good and lasting relationships with customers and ensure all communication is uploaded onto COINS. Monitoring re-occurring defects and raise any issues to Head of Customer Service, Technical & Commercial departments. Attending NHBC claim investigation meetings when required. Who are we looking for? To be successful as our Customer Liaison Manager, experience of working within a similar role for a housebuilder, housing association or local authority is essential along with some knowledge of new build construction. You will also need to be highly organised and possess the following; A full UK driving licence Good knowledge of the Construction and Technical Processes is essential. Flexible and adaptable to changing requirements. A natural and engaging communication style, demonstrating a passion and excellence for customer contact, developing trusting relationships both internally and externally. Convey excellent project management skills along with the ability to provide an excellent customer experience. Ability to work independently, remain calm in a crisis, prioritise work, take initiative and make informed decisions. Previous experience of using the COINS ERP system is desirable yet not essential. What will you get in return? Discretionary bonus Company car plan/cash allowance Buy, sell and accrual holiday scheme Private Health care Company Pension Life Assurance Other Benefits including our exclusive Avant discount platform If this sounds like you, join us and be a part of Avant's future success! As this role requires entry to customers' homes, a basic level DBS (Disclosure Barring Service) check will be required if successful as a condition of employment
May 04, 2024
Full time
Competitive Salary & Discretionary Performance Bonus & Company Car Plan/Cash Allowance & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people. We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do. We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today? Due to continued success, we have an exciting opportunity for a Customer Liaison Manager to join our Central Customer Service team covering the following areas; Derbyshire North Nottinghamshire South Yorkshire Lincolnshire There will also be a requirement to attend our regional head office in Barlborough, Chesterfield on a weekly basis. The Role Are you a customer service focused individual? Do you take pride in building relationships and providing an excellent customer experience? If the answer is yes, then look no further, your next career could be with us! Joining our team as our Customer Liaison Manager, you will be our customers' key point of contact from the moment they are introduced to their home onwards, managing the customer relationship, ensuring quick and effective resolutions to defects in order to meet and exceed our customers' expectations. This is an exciting opportunity for an individual who has a keen focus on face-to-face customer service and experience with a keen eye for problem solving, strong organisational skills and the ability to communicate at all levels. Key duties and requirements You will also be responsible for but not limited to; Attending properties to walk our customers through a home demonstration alongside the Site Manager. Actively be involved with Site/Sales teams to ensure an awareness of the properties that are due to complete Carrying out Handover meeting with our customers on day of completion in accordance with company guidelines. Managing Customers' expectations, meeting and communicating promptly and effectively to qualify, rectify and resolve defects. Liaising with all Trades, Sub Contractors to ensure completion of agreed defects. Maintaining reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home. Developing good and lasting relationships with customers and ensure all communication is uploaded onto COINS. Monitoring re-occurring defects and raise any issues to Head of Customer Service, Technical & Commercial departments. Attending NHBC claim investigation meetings when required. Who are we looking for? To be successful as our Customer Liaison Manager, experience of working within a similar role for a housebuilder, housing association or local authority is essential along with some knowledge of new build construction. You will also need to be highly organised and possess the following; A full UK driving licence Good knowledge of the Construction and Technical Processes is essential. Flexible and adaptable to changing requirements. A natural and engaging communication style, demonstrating a passion and excellence for customer contact, developing trusting relationships both internally and externally. Convey excellent project management skills along with the ability to provide an excellent customer experience. Ability to work independently, remain calm in a crisis, prioritise work, take initiative and make informed decisions. Previous experience of using the COINS ERP system is desirable yet not essential. What will you get in return? Discretionary bonus Company car plan/cash allowance Buy, sell and accrual holiday scheme Private Health care Company Pension Life Assurance Other Benefits including our exclusive Avant discount platform If this sounds like you, join us and be a part of Avant's future success! As this role requires entry to customers' homes, a basic level DBS (Disclosure Barring Service) check will be required if successful as a condition of employment
An excellent opportunity for a Technical Account Manager to join this world class Food manufacturer. OPPORTUNITY HIGHLIGHTS Competitive Salary - 55,000. Fully office-based role. TECHNICAL ACCOUNT MANAGER Key aspects of the Technical Account Manager role include: Provide front line response to technical queries, customer complaints, product rejections and any crises situations. by direct customer liaison and effective, proactive communication that protects and maintains our brand reputation for delivering safe, legal products which meet the required quality, ethical and integrity standards. Actively participate and lead as required in customer conferences, meetings, visits, audits, workshops and briefings ensuring that key information is shared with the relevant people and agreed action plans are effectively communicated and implemented within agreed timeframes into the business. Support the businesses due diligence and supplier management process to satisfy our risk and compliance team requirements. Ensure technical documentation e.g. specifications, contact reports, audit/visit reports, projects etc and company drives are up to date. THE IDEAL CANDIDATE The ideal candidate will have a similar background as a Technical Account Manager ideally from within the food industry. Other key skills will include: 3-5 years direct head office retail customer experience within technical / commercial or procurement function, within a short shelf-life food supplier, ideally fresh produce, with direct interface and engagement with UK operations. Proven experience of successfully operating within complex, commercially driven supply chains Project management capability with adherence to achieving agreed deadlines Face to face customer contact within head office must have been very regular Advanced abilities using the Microsoft package and all electronic data management systems. Strong communication skills developed from working directly with a demanding customer base. If this Technical Account Manager role is of interest and you would like to investigate this further, apply TODAY Kandhu Recruitment are specialist recruiters within the Food, Drink and FMCG Sector "Kandhu Recruitment will consider all applications based on each candidate's suitability to the role or similar roles within the Food Sector and if we feel you are a relevant candidate we will process your application by adding you to our secure recruitment database and then contacting you to progress job opportunities further. We do not contact unsuitable applicants." Kandhu GDPR & Privacy Policy Statement Kandhu has fully implemented GDPR & Privacy Policies across its business and a copy of our Privacy Policy can be found by visiting our website. By applying for this role Kandhu will add your details to our database - assuming you have the right level of experience for the roles you apply for, after which we will be in touch.
May 04, 2024
Full time
An excellent opportunity for a Technical Account Manager to join this world class Food manufacturer. OPPORTUNITY HIGHLIGHTS Competitive Salary - 55,000. Fully office-based role. TECHNICAL ACCOUNT MANAGER Key aspects of the Technical Account Manager role include: Provide front line response to technical queries, customer complaints, product rejections and any crises situations. by direct customer liaison and effective, proactive communication that protects and maintains our brand reputation for delivering safe, legal products which meet the required quality, ethical and integrity standards. Actively participate and lead as required in customer conferences, meetings, visits, audits, workshops and briefings ensuring that key information is shared with the relevant people and agreed action plans are effectively communicated and implemented within agreed timeframes into the business. Support the businesses due diligence and supplier management process to satisfy our risk and compliance team requirements. Ensure technical documentation e.g. specifications, contact reports, audit/visit reports, projects etc and company drives are up to date. THE IDEAL CANDIDATE The ideal candidate will have a similar background as a Technical Account Manager ideally from within the food industry. Other key skills will include: 3-5 years direct head office retail customer experience within technical / commercial or procurement function, within a short shelf-life food supplier, ideally fresh produce, with direct interface and engagement with UK operations. Proven experience of successfully operating within complex, commercially driven supply chains Project management capability with adherence to achieving agreed deadlines Face to face customer contact within head office must have been very regular Advanced abilities using the Microsoft package and all electronic data management systems. Strong communication skills developed from working directly with a demanding customer base. If this Technical Account Manager role is of interest and you would like to investigate this further, apply TODAY Kandhu Recruitment are specialist recruiters within the Food, Drink and FMCG Sector "Kandhu Recruitment will consider all applications based on each candidate's suitability to the role or similar roles within the Food Sector and if we feel you are a relevant candidate we will process your application by adding you to our secure recruitment database and then contacting you to progress job opportunities further. We do not contact unsuitable applicants." Kandhu GDPR & Privacy Policy Statement Kandhu has fully implemented GDPR & Privacy Policies across its business and a copy of our Privacy Policy can be found by visiting our website. By applying for this role Kandhu will add your details to our database - assuming you have the right level of experience for the roles you apply for, after which we will be in touch.
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
May 04, 2024
Full time
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Service Engineers. The role is supported by Team Leaders who will manage the day-to-day workload of the Service Desk and Field Service Engineers. They are also responsible for the management of the IT Admin team who undertake a variety of admin tasks, including procurement and management of joiner/leaver tickets. The role reports into the incumbent Service Desk Manager within the IT Service team. The Service Desk Manager will ensure robust processes and procedures are in place for the efficient and consistent management of the incidents and service requests. They will develop and embed appropriate Key Performance Indicators (KPI's) to monitor individual and team performance. They will identify Service Improvement Plans (SIP's) to improve service where KPI's are not being achieved. They will produce regular reports for wider IT management to highlight performance of the team and progress against SIP's Day-to-day responsibilities: Ensure that incidents and requests are handled according to agreed procedures and ensure that suitable documentation is available for those providing support. Analyse processes, identify alternative solutions, and recommend new approaches. Help establish requirements for the implementation of changes in processes. Take responsibility for the definition, documentation and satisfactory completion of projects Communicate effectively, acting as a key liaison with practices, team members and colleagues Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files Lead, manage and direct the team to support all aspects of the IT Support Service Drive performance, ensuring agreed SLAs and KPI's are defined, met, and reported on a regular basis. Identifying Service Improvement Plans where improvement is required. Ensure processes are in place for monitoring the quality of interactions with the Service Desk to enable effective performance management and customer satisfaction. Skills/Experience: At least 5 years' experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001) Experience in writing business proposals (eg justification for additional headcount). Experience in budgetary process and procedure. Solid technical knowledge to understand the supported environment of IVC and provide effective leadership and direction for Service Desk team members as well as effective participation in relevant department meetings (eg Projects, Major Incident, Change Advisory Board etc). Network technologies (TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies). Microsoft Operating Systems Email and other productivity tools such as MS Office 365, Office 2016, Office 2019, SharePoint Cloud technology awareness (Azure AD/AWS/SaaS etc.) Telephony solutions (VoIP, SIP, UCaaS) Security technology (eg MFA, Phishing, Anti-Virus etc.) Package: £55,000-£60,000 + bonus + hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
May 04, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Role Title Commercial Management Accountant Stafford 55,000 - 65,000 + Benefits + Hybrid Working Role Profile The role operates in a busy environment with multiple demands on time and resources. The dynamic nature of the business requires adaptability and flexibility, whilst at the same time adhering to pre-defined deadlines, legislative and regulatory requirements. The role requires regular interaction with relevant stakeholders and representing the company in a professional capacity at all times. The applicant should be self-motivated, with a can-do attitude and bring enthusiasm, diligence & aptitude to the role. Continuation of study will be supported for the right candidate. Working within main FP&A department, covering broad range of commercial aspects, including but not limited to; Pricing / Margin : Maintain current pricing structure / price lists - ensuring tie to Commercial Contracts Assist with pricing for tender negotiations Support sign off of Trading Agreements. Prepare (& eventually lead) monthly pricing meeting with Commercial Teams (supported by FP&A Manager) Perform Pricing Analysis in all Business Streams; agree actions with Commercial Director / Rebates: Management of customer rebate process within SAP Raising of rebate credit documentation Reconciling Rebate provisions Liaison with commercial to ensure rebate contracts reviewed and aligned to SAP Reporting: Publish Summary Daily; Weekly & Monthly Sales & Margin Reports Promotional analysis / approval / tracking to ensure maintaining required margin Preparation and updating of Customer & Market levels P&L's monthly / as required Preparation of Balance Sheet Reconciliations Skills & Experience Minimum 2 years' experience in a finance role Working knowledge of SAP Part Qualified CIMA or equivalent Computer and IT literate with advanced knowledge of Microsoft Excel and the use of formulas A strong analytical mind-set Ability to work well under pressure and to prioritise effectively is essential. Ability to work across range of departments / levels of hierarchy Influencing and strong communication skills are also a pre-requisite Desirable : SAP BI knowledge Graduate calibre with focus on further financial based qualifications Experience of management accounts Previous experience in a similar industry Client information Exceptional high growth international manufacturing operation based in Staffordshire Remuneration 55,000 - 65,000 + Benefits + Hybrid Working Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able
May 04, 2024
Full time
Role Title Commercial Management Accountant Stafford 55,000 - 65,000 + Benefits + Hybrid Working Role Profile The role operates in a busy environment with multiple demands on time and resources. The dynamic nature of the business requires adaptability and flexibility, whilst at the same time adhering to pre-defined deadlines, legislative and regulatory requirements. The role requires regular interaction with relevant stakeholders and representing the company in a professional capacity at all times. The applicant should be self-motivated, with a can-do attitude and bring enthusiasm, diligence & aptitude to the role. Continuation of study will be supported for the right candidate. Working within main FP&A department, covering broad range of commercial aspects, including but not limited to; Pricing / Margin : Maintain current pricing structure / price lists - ensuring tie to Commercial Contracts Assist with pricing for tender negotiations Support sign off of Trading Agreements. Prepare (& eventually lead) monthly pricing meeting with Commercial Teams (supported by FP&A Manager) Perform Pricing Analysis in all Business Streams; agree actions with Commercial Director / Rebates: Management of customer rebate process within SAP Raising of rebate credit documentation Reconciling Rebate provisions Liaison with commercial to ensure rebate contracts reviewed and aligned to SAP Reporting: Publish Summary Daily; Weekly & Monthly Sales & Margin Reports Promotional analysis / approval / tracking to ensure maintaining required margin Preparation and updating of Customer & Market levels P&L's monthly / as required Preparation of Balance Sheet Reconciliations Skills & Experience Minimum 2 years' experience in a finance role Working knowledge of SAP Part Qualified CIMA or equivalent Computer and IT literate with advanced knowledge of Microsoft Excel and the use of formulas A strong analytical mind-set Ability to work well under pressure and to prioritise effectively is essential. Ability to work across range of departments / levels of hierarchy Influencing and strong communication skills are also a pre-requisite Desirable : SAP BI knowledge Graduate calibre with focus on further financial based qualifications Experience of management accounts Previous experience in a similar industry Client information Exceptional high growth international manufacturing operation based in Staffordshire Remuneration 55,000 - 65,000 + Benefits + Hybrid Working Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able
Motor Trade Assistant Handler PIB Insurance are looking to recruit an Assistant Account Handler for their Motor Trade team based/Reporting into their Croydon Office The roles offers a variety of duties and responsibilities as follows:To treat our customers fairly providing a professional, friendly and efficient service to clients contributing to growth of the accounts working within Group Broking Procedures and to company service standardsTo assist Account Executives with the retention of existing customers by continual development of relationships and delivery of customer service standardsAssist Account Executives to contribute to growth and development of the company with allocation of clients by identifying uninsured areas to ensure adequate and relevant insurance covers and risk management / loss adjuster services are provided to meet the risks faced by client business To ensure clients have adequate and appropriate insurance covers By assisting generation of new customers wherever possible with commitment, support and development of the business strategy. Provision of professional advice and service to client Provision of quotations as directed Renewal procedures to be followed per Group Broking Procedures provided Group accounts procedures and queries to be complied with Post processing within timescales, Group Broking procedures and to company standards Computer records, accurate creation and maintenance ensuring completeness Intelligent labelling of system entries Preparation and issue of risk registers / pre-renewal agendas/submission/renewal reports for issue to client/insurers Documentation checking prior to account executive signing off prior to subsequent issue File maintenance - general housekeeping of all records Contribution to overall efficient running of PIB Open communication and liaison with all other departments within PIB Securing payment from clients within timescales Diary / Tasks - accurate use and maintenance Accurate use of task bar and diary systems to ensure workload is managed and any problems reported to commercial manager Constant communication on file progress between you and the relevant Executive Continual professional development (self driven) within all relevant aspects of the industry Continued growth and expansion of product knowledge and technical expertise working towards chartered insurance qualifications as required Identify, report and resolve:- Breaches / complaints / E&O and to Respond positively to QA Other duties as and when required Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
May 03, 2024
Full time
Motor Trade Assistant Handler PIB Insurance are looking to recruit an Assistant Account Handler for their Motor Trade team based/Reporting into their Croydon Office The roles offers a variety of duties and responsibilities as follows:To treat our customers fairly providing a professional, friendly and efficient service to clients contributing to growth of the accounts working within Group Broking Procedures and to company service standardsTo assist Account Executives with the retention of existing customers by continual development of relationships and delivery of customer service standardsAssist Account Executives to contribute to growth and development of the company with allocation of clients by identifying uninsured areas to ensure adequate and relevant insurance covers and risk management / loss adjuster services are provided to meet the risks faced by client business To ensure clients have adequate and appropriate insurance covers By assisting generation of new customers wherever possible with commitment, support and development of the business strategy. Provision of professional advice and service to client Provision of quotations as directed Renewal procedures to be followed per Group Broking Procedures provided Group accounts procedures and queries to be complied with Post processing within timescales, Group Broking procedures and to company standards Computer records, accurate creation and maintenance ensuring completeness Intelligent labelling of system entries Preparation and issue of risk registers / pre-renewal agendas/submission/renewal reports for issue to client/insurers Documentation checking prior to account executive signing off prior to subsequent issue File maintenance - general housekeeping of all records Contribution to overall efficient running of PIB Open communication and liaison with all other departments within PIB Securing payment from clients within timescales Diary / Tasks - accurate use and maintenance Accurate use of task bar and diary systems to ensure workload is managed and any problems reported to commercial manager Constant communication on file progress between you and the relevant Executive Continual professional development (self driven) within all relevant aspects of the industry Continued growth and expansion of product knowledge and technical expertise working towards chartered insurance qualifications as required Identify, report and resolve:- Breaches / complaints / E&O and to Respond positively to QA Other duties as and when required Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role As part of our Commercial team you will be responsible for the first review and processing of commercial contracts from our clients. You will own the workflow and timely processing of said documents. You will support the Commercial Contracts Manager: Support and run a strong governance process for commercial contracts Review incoming customer contracts, highlighting key areas of risk Process documents through our internal review process Capture key metadata and ensure systems of record are accurate Help to implement a suite of reports on the performance of our processing of commercial documents Liaise with senior stakeholder (Directors, C-level) during the processing of documents and communicate the status of contracts under review Interface with our legal advisers as required This role can be based at either our Leeds, Edinburgh, Newcastle, Manchester or Glasgow Office. About You As Contracts Specialist you will be an integral member of our dynamic Commercial Operations team. You will play a key role in shaping contractual relationships with clients, partners and suppliers, whilst protecting the commercial interests of BJSS. You will work closely with the Commercial Contracts Manager to review and negotiate incoming contracts, identifying areas of risk and opportunity. An important aspect of the role will be ensuring compliance with internal processes but you will also help develop and improve processes to make contract review and governance as efficient and effective as possible. As a key liaison between the Commercial Operations team and senior stakeholders, including Directors and C-level executives, you will communicate the status of contracts under review with clarity and confidence. And when needed, you'll get involved in direct discussions to facilitate closing out contract negotiations. Alongside this, you will have: A proven track record of handling large volumes of processing, reacting to periods of higher volume where necessary Experience of reviewing customer contracts and identifying areas of risk Experience of supporting negotiations with clients Knowledge of a document and e-signature system of record such as DocuSign Experience of managing data within systems and the importance of accurate data as it flows through the workflow Demonstrable experience of stakeholder engagement and presentation/drafting skills Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
May 03, 2024
Full time
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role As part of our Commercial team you will be responsible for the first review and processing of commercial contracts from our clients. You will own the workflow and timely processing of said documents. You will support the Commercial Contracts Manager: Support and run a strong governance process for commercial contracts Review incoming customer contracts, highlighting key areas of risk Process documents through our internal review process Capture key metadata and ensure systems of record are accurate Help to implement a suite of reports on the performance of our processing of commercial documents Liaise with senior stakeholder (Directors, C-level) during the processing of documents and communicate the status of contracts under review Interface with our legal advisers as required This role can be based at either our Leeds, Edinburgh, Newcastle, Manchester or Glasgow Office. About You As Contracts Specialist you will be an integral member of our dynamic Commercial Operations team. You will play a key role in shaping contractual relationships with clients, partners and suppliers, whilst protecting the commercial interests of BJSS. You will work closely with the Commercial Contracts Manager to review and negotiate incoming contracts, identifying areas of risk and opportunity. An important aspect of the role will be ensuring compliance with internal processes but you will also help develop and improve processes to make contract review and governance as efficient and effective as possible. As a key liaison between the Commercial Operations team and senior stakeholders, including Directors and C-level executives, you will communicate the status of contracts under review with clarity and confidence. And when needed, you'll get involved in direct discussions to facilitate closing out contract negotiations. Alongside this, you will have: A proven track record of handling large volumes of processing, reacting to periods of higher volume where necessary Experience of reviewing customer contracts and identifying areas of risk Experience of supporting negotiations with clients Knowledge of a document and e-signature system of record such as DocuSign Experience of managing data within systems and the importance of accurate data as it flows through the workflow Demonstrable experience of stakeholder engagement and presentation/drafting skills Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Global engineering contractor require a Commercial Contract Manager. Applicants need experience of the full commercial contract lifecycle within a project/programme delivery context, across; construction, engineering, oil & gas, civils, defence, energy, or similar sectors. The role is available on a 12 month FTC. The Commercial Contract Manager will work closely with Commercial Manager colleagues, but sit within a project delivery team made of senior engineering and customer stakeholders. As one of two Commercial resources on a large-scale project, the Commercial Contract Manager will be responsible for day-to-day project contract management activities and strategy development/implementation. There will be a strong focus on change control and post-signature activities such as extensions, claims and closeout. The Commercial Contract Manager will also support pre-signature and bid activities on new projects. Specific duties of the Commercial Contract Manager include: Support pre-signature bid activities from a commercial perspective Development of commercial strategy for the project and management of customer contracts on a day-to-day basis Generate contract notices such as Early Warnings and Compensation Events Negotiation of contractual claims Management of the change control process Scope Creep activities Mitigate and manage commercial risk Senior level customer and internal stakeholder liaison - typically Engineering and Project Directors Provide commercial support to senior managers and procurement, and participate in negotiations with customers and subcontracts Commercial Contract Manager applicants should meet the following criteria: Commercial Contract Management experience gained within the context of a large project or programme delivery Commercial Contract Management experience gained within; engineering, construction, defence, aerospace, oil & gas or energy industry Experience of the entire commercial contract lifecycle Experience with scope creep and change control Comfortable with a 12 month FTC contract and 2 days in London Degree or contract management qualification - IACCM , WCC preferred
May 03, 2024
Full time
Global engineering contractor require a Commercial Contract Manager. Applicants need experience of the full commercial contract lifecycle within a project/programme delivery context, across; construction, engineering, oil & gas, civils, defence, energy, or similar sectors. The role is available on a 12 month FTC. The Commercial Contract Manager will work closely with Commercial Manager colleagues, but sit within a project delivery team made of senior engineering and customer stakeholders. As one of two Commercial resources on a large-scale project, the Commercial Contract Manager will be responsible for day-to-day project contract management activities and strategy development/implementation. There will be a strong focus on change control and post-signature activities such as extensions, claims and closeout. The Commercial Contract Manager will also support pre-signature and bid activities on new projects. Specific duties of the Commercial Contract Manager include: Support pre-signature bid activities from a commercial perspective Development of commercial strategy for the project and management of customer contracts on a day-to-day basis Generate contract notices such as Early Warnings and Compensation Events Negotiation of contractual claims Management of the change control process Scope Creep activities Mitigate and manage commercial risk Senior level customer and internal stakeholder liaison - typically Engineering and Project Directors Provide commercial support to senior managers and procurement, and participate in negotiations with customers and subcontracts Commercial Contract Manager applicants should meet the following criteria: Commercial Contract Management experience gained within the context of a large project or programme delivery Commercial Contract Management experience gained within; engineering, construction, defence, aerospace, oil & gas or energy industry Experience of the entire commercial contract lifecycle Experience with scope creep and change control Comfortable with a 12 month FTC contract and 2 days in London Degree or contract management qualification - IACCM , WCC preferred
E-7 System Safety Engineer CXC Global is working with the worlds leading aviation manufacturer searching for an E-7 System Safety Engineer based in Yeovil or Milton Keynes. This role is available as Full-Time or Part-Time role with hybrid working options on a 6 month minimum contract. Position overview: Collaborating with the BDUK Systems Safety and Environmental Engineering Manager and working directly for the E-7 Wedgetail Lead Safety Engineer, undertake development and in-service System Safety activities in support of the UK MOD customer and the UK and US-based suppliers of the Wedgetail weapon system Airborne Mission Segment (AMS). Your responsibilities will include: The role has the following key responsibilities: Development of Operational, Product and System Safety artefacts and associated documentation in accordance with Defence Standard 00-056 for the E-7 programme such as the generation of: Hazard Identification and Analysis including Hazard Logs. Programmable Element Safety Assessment Safety Cases, Safety Case Reports and Safety Arguments. Zonal Safety Evaluations. Ensure close liaison with other Boeing, customer and supplier technical fields to ensure appropriate evidence is available to support the Safety Case. Support customer safety meetings and chair System Safety Working Groups Identify, supervise and implement risks, issues and opportunities and support the development of mitigation plans. Identify and apply appropriate safety legislation and regulations. Proactively support the further development, maintenance, review and update of safety process. Some UK, and possibly US travel is expected. Preferred Skills, Qualifications & Experience: Degree in Engineering or equivalent. Formal system safety training. Proven experience leading and developing Safety Assessments for aircraft training and associated synthetic training systems. Previous industry Safety Engineering experience in the Military Air environment. This should include application of Def Stan 00-056. Experience developing Safety Management Systems and in-service management of Safety Cases, and Hazard Logs. Experience with the use of common safety tools, such as CASSANDRA, BowTieXP, Adelard Assurance and Safety Case Environment. Experience of identifying and applying appropriate safety legislation and regulations. The candidate should possess strong communication skills, technical proficiency, and skills with project management concepts/tools. The role will have significant UK MOD customer, supplier and wider Boeing interface and therefore a person who is diplomatic whilst being strong minded is essential. Platform or system experience and product knowledge of UK military aircraft is highly desirable. Completed or working towards a post graduate qualification in System Safety Engineering is highly desirable. Work Authorisation: This requisition is for an international locally hired position. The candidates must have legal right to work in the UK. Boeing will not attempt to acquire Immigration and labour sponsorship for any applicants. Security Clearance: This position requires the ability to acquire a UK security clearance for which the Government requires UK Citizenship.
May 03, 2024
Contractor
E-7 System Safety Engineer CXC Global is working with the worlds leading aviation manufacturer searching for an E-7 System Safety Engineer based in Yeovil or Milton Keynes. This role is available as Full-Time or Part-Time role with hybrid working options on a 6 month minimum contract. Position overview: Collaborating with the BDUK Systems Safety and Environmental Engineering Manager and working directly for the E-7 Wedgetail Lead Safety Engineer, undertake development and in-service System Safety activities in support of the UK MOD customer and the UK and US-based suppliers of the Wedgetail weapon system Airborne Mission Segment (AMS). Your responsibilities will include: The role has the following key responsibilities: Development of Operational, Product and System Safety artefacts and associated documentation in accordance with Defence Standard 00-056 for the E-7 programme such as the generation of: Hazard Identification and Analysis including Hazard Logs. Programmable Element Safety Assessment Safety Cases, Safety Case Reports and Safety Arguments. Zonal Safety Evaluations. Ensure close liaison with other Boeing, customer and supplier technical fields to ensure appropriate evidence is available to support the Safety Case. Support customer safety meetings and chair System Safety Working Groups Identify, supervise and implement risks, issues and opportunities and support the development of mitigation plans. Identify and apply appropriate safety legislation and regulations. Proactively support the further development, maintenance, review and update of safety process. Some UK, and possibly US travel is expected. Preferred Skills, Qualifications & Experience: Degree in Engineering or equivalent. Formal system safety training. Proven experience leading and developing Safety Assessments for aircraft training and associated synthetic training systems. Previous industry Safety Engineering experience in the Military Air environment. This should include application of Def Stan 00-056. Experience developing Safety Management Systems and in-service management of Safety Cases, and Hazard Logs. Experience with the use of common safety tools, such as CASSANDRA, BowTieXP, Adelard Assurance and Safety Case Environment. Experience of identifying and applying appropriate safety legislation and regulations. The candidate should possess strong communication skills, technical proficiency, and skills with project management concepts/tools. The role will have significant UK MOD customer, supplier and wider Boeing interface and therefore a person who is diplomatic whilst being strong minded is essential. Platform or system experience and product knowledge of UK military aircraft is highly desirable. Completed or working towards a post graduate qualification in System Safety Engineering is highly desirable. Work Authorisation: This requisition is for an international locally hired position. The candidates must have legal right to work in the UK. Boeing will not attempt to acquire Immigration and labour sponsorship for any applicants. Security Clearance: This position requires the ability to acquire a UK security clearance for which the Government requires UK Citizenship.
Job Title: Senior Order Processor Location: Corby Salary: 24000 - 25000 Remote Working: No Duration: Permanent Contract Pertemps are recruiting on behalf of our manufacturing client a Senior Order Processor. Ideally you will come from a manufacturing background. The Role: Organise and control the effective processing of customer orders to the highest standard. Specific Responsibilities: To ensure the accurate, efficient and cost effective processing of orders. To report the efficiency and accuracy of order processing. To assist with the technical checking of orders prior to manufacture. To ensure quick and efficient responses to all customer enquiries. To assist the Administration and Technical Manager to check and order non-standard items To assist the Administration and Technical Manager to check and order roofs and associated glazing. To assist the Administration and Technical Manager with the Corby site customer complaints, ensuring that all are recorded by category and resolved in a timely and efficient manner. To ensure effective liaison with the Operations and Finance functions and throughout the Sales and Marketing department. To ensure that all acknowledgements are sent out within 24 hours to 48 hours of receipt of a clean order. To ensure that production paperwork is available five working days before despatch. To assist with quotes, if necessary. Interested? Please click apply.
May 03, 2024
Full time
Job Title: Senior Order Processor Location: Corby Salary: 24000 - 25000 Remote Working: No Duration: Permanent Contract Pertemps are recruiting on behalf of our manufacturing client a Senior Order Processor. Ideally you will come from a manufacturing background. The Role: Organise and control the effective processing of customer orders to the highest standard. Specific Responsibilities: To ensure the accurate, efficient and cost effective processing of orders. To report the efficiency and accuracy of order processing. To assist with the technical checking of orders prior to manufacture. To ensure quick and efficient responses to all customer enquiries. To assist the Administration and Technical Manager to check and order non-standard items To assist the Administration and Technical Manager to check and order roofs and associated glazing. To assist the Administration and Technical Manager with the Corby site customer complaints, ensuring that all are recorded by category and resolved in a timely and efficient manner. To ensure effective liaison with the Operations and Finance functions and throughout the Sales and Marketing department. To ensure that all acknowledgements are sent out within 24 hours to 48 hours of receipt of a clean order. To ensure that production paperwork is available five working days before despatch. To assist with quotes, if necessary. Interested? Please click apply.
My client is a reputable and well-established business based in East Devon. They pride themselves on providing outstanding levels of service to their clients. They offer a friendly, welcoming and inclusive atmosphere and have lovely, well-equipped facilities. An exciting opportunity has opened up for a dynamic individual to join their long serving team in order to ensure sound financial systems and promote a client centred environment. This business offers an exciting long-term opportunity within a business that has a real family feel and who like to look after their staff. The company has an excellent culture and ethos with a dedicated team who are passionate about client care. They are seeking a dynamic, focused and experienced person with some financial experience who is great with people and who can lead by example. Main Duties of the role include:- Debt management Managing an inventory control system Driving the business strategy Managing and maintaining all office equipment Health & Safety Developing and maintaining strong links between key sites Maintaining an accurate pricing database Preparing reports HR responsibilities including monthly payroll adjustments Motivating staff and playing an active role in staff meetings Promoting quality improvement The successful person must have:- Excellent communication, both written and verbal Be a great team player with a pro-active and committed attitude to work Experience in a supervisory role Customer liaison skills and a drive to deliver a second to none customer experience An organised approach to work Compassionate/driven approach Professionalism and integrity This is a full-time role, Monday to Friday. The salary will be 27K- 32K (dependent on experience) and the company offers a generous benefits package. If you wish to become a crucial part of a fantastic company, then please get in touch with me today. Elite Staffing Solutions are acting as an Employment Agency for this role.
May 03, 2024
Full time
My client is a reputable and well-established business based in East Devon. They pride themselves on providing outstanding levels of service to their clients. They offer a friendly, welcoming and inclusive atmosphere and have lovely, well-equipped facilities. An exciting opportunity has opened up for a dynamic individual to join their long serving team in order to ensure sound financial systems and promote a client centred environment. This business offers an exciting long-term opportunity within a business that has a real family feel and who like to look after their staff. The company has an excellent culture and ethos with a dedicated team who are passionate about client care. They are seeking a dynamic, focused and experienced person with some financial experience who is great with people and who can lead by example. Main Duties of the role include:- Debt management Managing an inventory control system Driving the business strategy Managing and maintaining all office equipment Health & Safety Developing and maintaining strong links between key sites Maintaining an accurate pricing database Preparing reports HR responsibilities including monthly payroll adjustments Motivating staff and playing an active role in staff meetings Promoting quality improvement The successful person must have:- Excellent communication, both written and verbal Be a great team player with a pro-active and committed attitude to work Experience in a supervisory role Customer liaison skills and a drive to deliver a second to none customer experience An organised approach to work Compassionate/driven approach Professionalism and integrity This is a full-time role, Monday to Friday. The salary will be 27K- 32K (dependent on experience) and the company offers a generous benefits package. If you wish to become a crucial part of a fantastic company, then please get in touch with me today. Elite Staffing Solutions are acting as an Employment Agency for this role.
Are you an experienced Customer Service Manager looking for your next career move? We are delighted to be working exclusively with Zip Pak in Whitby who are a global leader in resealable solutions for the flexible packaging industry. Zip-Paks lean, modern, and continuous manufacturing environments produce zippers using high-volume plastic extrusion and they have manufacturing sites in the United States, Europe, and South America. Would you like to work for a global business with attractive benefits who value their people and support personal development? This could be the job for you! We are looking for a dynamic and passionate Customer Service Manager who has experience of managing a team, coaching and development along with working to SLAs and monitoring performance data. What the Customer Service Manager job involves Training and developing the customer service team to achieve their potential and maintain a high performance. Maintaining and establishing customer pricing and contracts. Partner with the commercial team to support and implement growth strategies. You will manage the accounts of circa 80 customers based around the EU. Maintaining existing business and developing incremental business in existing accounts. Manages retention of customer accounts by proactively reaching out to customers with declining sales to discuss accounts, company performance and orders. Builds customer relationships and share knowledge of products and the market. Maintains central files and records. Manages the customer complaints management process and ensures liaison with other stakeholders. Establishing customer service metrics, monitoring, and analysing results and implementing changes. Developing, reviewing, maintaining, and enforcing policies and procedures. Determining customer service requirements by benchmarking best practices by analysing information and applications and implementing change Identifies and builds relationships with key decision-makers through friendly, engaging communication. Works with the customer service team to provide forecast data to sales management. Identifies areas to improve customer efficiencies through product simplification. Skills required Previous experience within a Customer Service based position. People management / leadership experience. An awareness of international logistics / shipping would be beneficial. A good level or MS Office, especially Excel with Pivot Tables and V Lookups. Previous experience from within a manufacturing, engineering, distribution or similar industry. Other information This is a full time position working from the Whitby site over 37.5 hours a week They have an attractive enhanced pension scheme. 20 days holiday plus bank holidays, increasing to 25 days after twelve months service. A health and wellbeing scheme with access to counselling, money back on dental, medical etc Death in service policy at six times your salary. This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information. JBRP1_UKTJ
May 03, 2024
Full time
Are you an experienced Customer Service Manager looking for your next career move? We are delighted to be working exclusively with Zip Pak in Whitby who are a global leader in resealable solutions for the flexible packaging industry. Zip-Paks lean, modern, and continuous manufacturing environments produce zippers using high-volume plastic extrusion and they have manufacturing sites in the United States, Europe, and South America. Would you like to work for a global business with attractive benefits who value their people and support personal development? This could be the job for you! We are looking for a dynamic and passionate Customer Service Manager who has experience of managing a team, coaching and development along with working to SLAs and monitoring performance data. What the Customer Service Manager job involves Training and developing the customer service team to achieve their potential and maintain a high performance. Maintaining and establishing customer pricing and contracts. Partner with the commercial team to support and implement growth strategies. You will manage the accounts of circa 80 customers based around the EU. Maintaining existing business and developing incremental business in existing accounts. Manages retention of customer accounts by proactively reaching out to customers with declining sales to discuss accounts, company performance and orders. Builds customer relationships and share knowledge of products and the market. Maintains central files and records. Manages the customer complaints management process and ensures liaison with other stakeholders. Establishing customer service metrics, monitoring, and analysing results and implementing changes. Developing, reviewing, maintaining, and enforcing policies and procedures. Determining customer service requirements by benchmarking best practices by analysing information and applications and implementing change Identifies and builds relationships with key decision-makers through friendly, engaging communication. Works with the customer service team to provide forecast data to sales management. Identifies areas to improve customer efficiencies through product simplification. Skills required Previous experience within a Customer Service based position. People management / leadership experience. An awareness of international logistics / shipping would be beneficial. A good level or MS Office, especially Excel with Pivot Tables and V Lookups. Previous experience from within a manufacturing, engineering, distribution or similar industry. Other information This is a full time position working from the Whitby site over 37.5 hours a week They have an attractive enhanced pension scheme. 20 days holiday plus bank holidays, increasing to 25 days after twelve months service. A health and wellbeing scheme with access to counselling, money back on dental, medical etc Death in service policy at six times your salary. This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information. JBRP1_UKTJ
Join our team! Are you a passionate Chef Manager? If so, we'd love you to join our team! This role sits within our B&I Scotland Division The site offers a breakfast and lunch to a multiskilled workforce in a staff canteen environment . Canteen opens from 8:00am to 2:00pm Monday to Friday A mix of hot meals and ready to go items prepared fresh on a daily basis What you'll be doing As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients. Responsibilities: Motivating and managing a team Controlling and managing a budget Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence Working Pattern: Monday to Friday What can you bring? In this role: Genuine interest in customer service excellence Focused on the front line Proven team leader experience Self-motivated and able to work well unsupervised Previous experience within catering desirable Our way of saying thank you At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts. FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day. Support Your Way of Life: Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments Holiday Allowance: Relax & recharge with 28 days holiday, increasing to 31 days after two years service Family Leave: Prioritise family commitments with flexible leave options Paid Charity Leave: Make a positive impact with two additional paid days for charity work Big Enough for Growth, Small Enough to Connect: Opportunities for career progression while developing a close-knit community Supporting You Through Life's Ups & Downs: Access mental health support & comprehensive wellbeing benefits Keeping Finances & Wellbeing in Mind: Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme Why it's great to work for us Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including: Workplaces & Office Space Sporting Venues & Stadiums Attraction & Heritage Sites Public Sector & Defence Health, Care & Hospitals Schools, Colleges & Universities Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled. That's why 85% of colleagues tell us how proud they are to work for us! Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work! Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.
May 03, 2024
Full time
Join our team! Are you a passionate Chef Manager? If so, we'd love you to join our team! This role sits within our B&I Scotland Division The site offers a breakfast and lunch to a multiskilled workforce in a staff canteen environment . Canteen opens from 8:00am to 2:00pm Monday to Friday A mix of hot meals and ready to go items prepared fresh on a daily basis What you'll be doing As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients. Responsibilities: Motivating and managing a team Controlling and managing a budget Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence Working Pattern: Monday to Friday What can you bring? In this role: Genuine interest in customer service excellence Focused on the front line Proven team leader experience Self-motivated and able to work well unsupervised Previous experience within catering desirable Our way of saying thank you At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts. FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day. Support Your Way of Life: Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments Holiday Allowance: Relax & recharge with 28 days holiday, increasing to 31 days after two years service Family Leave: Prioritise family commitments with flexible leave options Paid Charity Leave: Make a positive impact with two additional paid days for charity work Big Enough for Growth, Small Enough to Connect: Opportunities for career progression while developing a close-knit community Supporting You Through Life's Ups & Downs: Access mental health support & comprehensive wellbeing benefits Keeping Finances & Wellbeing in Mind: Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme Why it's great to work for us Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including: Workplaces & Office Space Sporting Venues & Stadiums Attraction & Heritage Sites Public Sector & Defence Health, Care & Hospitals Schools, Colleges & Universities Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled. That's why 85% of colleagues tell us how proud they are to work for us! Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work! Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.