About Faculty Faculty transforms organisational performance through safe, impactful and human-led AI. We are Europe's leading applied AI company, and saw its potential a decade ago - long before the current hype cycle. We founded in 2014 with our Fellowship programme, training academics to become commercial data scientists. Today, we provide over 300 global customers with industry-leading software, and bespoke AI consultancy for retail, healthcare, energy, and governmental organisations, as well as our award winning Fellowship. Our expertise and safety credentials are such that OpenAI asked us to be their first technical partner, helping customers deploy cutting-edge generative AI safely. Our high-impact work has saved lives through forecasting NHS demand during covid, produced green energy by routing boats towards the wind, slashed marketing spend by predicting customer spending habits, and kept children safe online. AI is an epoch-defining technology. We want people to join us who can help our customers reap its enormous benefits safely. About the role Faculty's in-house legal team works to proactively address legal issues so that Faculty can drive positive impact in the world. In many cases, there will be no precedent. This is one of those rare in-house roles where your work will often be at the cutting edge. As Legal Counsel, you will be a key contributor to both the legal team and the company as a whole - working across every issue Faculty faces. You'll provide sage advice on a wide range of legal issues, with a centre of gravity around commercial & public sector contracts, IP & licensing and privacy. This position is ideal for an ambitious lawyer with experience in private practice at a leading law firm and looking for their first in-house role, or for someone seeking a new in-house role, having come from that background. As the third lawyer in the team, you will be reporting to the Senior Legal Counsel, and working closely with our General Counsel, Contracts & Compliance Manager, Legal & Compliance Associate, legal and regulatory consultants and external lawyers, as well as other Faculty staff, and technical and commercial partners. What you'll be doing Commercial Contracting: Drafting and negotiating various technology and services contracts, including enterprise and public sector agreements and procurement processes. IP: Act as subject matter expert in IP matters related to AI services, including assignments, licensing, SaaS, sub-contracting, joint ventures, and IP-related to the Frontier product Privacy: Tailor GDPR principles to the unique contexts of NHS, government, and enterprise, including drafting DPAs, DSAs, DPIAs, and provide regular GDPR training to staff. Public Sector Procurement: application to frameworks, supporting bids, contracting on government and other large scale, complex frameworks, including GCloud, and Digital Outcomes amongst many. Product: experience in SaaS products and related considerations including contracting, service level agreements and typical risks. Generative AI & LLMs: Act as subject matter expert in IP, privacy, and regulatory issues surrounding LLMs, noting that Faculty is an official partner of OpenAI. Governance & Security: Support the rollout of the company's Governance, Risk, Compliance & Ethics functions, ensuring compliance with customer security and governance requirements, and drafting internal policies. Supporting the evolution of the Ethics Panel, helping Faculty support the right customers and build the right services & products. Regulatory: Understand forthcoming AI and UK privacy regulations, clinical risk regulations, US privacy requirements, and HIPAA and advising on the best course of action in innovative areas where there are no template answers. AI Safety: have an interest in and ability to support the leadership in interpreting and articulating our response to the challenges of delivering safe, fair and ethical AI. Employment: Support the People team with UK & international employment issues, including contract updates and exit matters. Who we're looking for: Qualifications: We expect the successful candidate to have 2+ years PQE depending on appropriate skill and experience, and we are open to candidates with substantially more experience than that. Trained and qualified with a leading international law firm and worked in commercial technology and IP teams with exposure to privacy compliance. Strong background in commercial technology law, capable of providing counsel, negotiation, and drafting for complex contracts involving IP, privacy, government frameworks, product design and compliance, subcontracting & multi party agreements, compliance, and governance and able to adapt to provide support on employment, property, disputes, and risk management Core competencies: Technical excellence in commercial law, IP, and privacy, capable of adapting to a wide range of contract-related demands and legal issues. Experience of procurement law and interacting with the government is a plus. Highly organised, able to help streamline our systems and processes as we scale into a large international company. Experience with Ironclad, DocuSign, Asana and Google Workplace are pluses Self-driven, efficient, and proactive in addressing business needs requiring rapid and proactive support. Collaborative, personable and a real team player. We are a small legal team and we work closely with each other on a daily basis - we would like someone who is ready to invest in that culture and make an effort to be a great team player. We would also like someone who is able to integrate across the business and work closely with our commercial and technical delivery teams. Comfortable with data science and AI concepts and the services and products that we are delivering and that our customers require, to be able to enter into discussion and contract drafting that properly encapsulates our work. Additional skills (Beneficial): Litigation: Experience in dispute management. Corporate: Knowledge of employee equity schemes, company equity, fundraising, mergers and acquisitions, partnerships, and joint ventures. Ethics: Involvement in corporate ethics policies and processes, including customer selection and product design. International: Experience in establishing overseas entities and familiarity with US IP, licensing, and employment regulations. What we can offer you The Faculty team is diverse and distinctive, and we all come from different personal, professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day. This curiosity pushes us to seek truth and understanding in everything we do, to execute work in a nimble and pragmatic manner, to foster talent in one another and always to challenge assumptions. Faculty is the professional challenge of a lifetime. You'll be surrounded by an impressive group of brilliant minds working to achieve our collective goals. Our consultants, product developers, business development specialists, operations professionals and more all bring something unique to Faculty, and you'll learn something new from everyone you meet. You'll also have the opportunity to make your mark on a high-growth start-up now poised to expand internationally. Another unique aspect of this role is the exposure you will receive to a business offering both consultancy services and an AI product. From a legal perspective, this means your role will be especially diverse and no day will be the same. Fostering talent is one of our core values, it's built into our culture and what we offer. Faculty was founded by people who are passionate about continuous learning, and adding value to our people.
May 05, 2024
Full time
About Faculty Faculty transforms organisational performance through safe, impactful and human-led AI. We are Europe's leading applied AI company, and saw its potential a decade ago - long before the current hype cycle. We founded in 2014 with our Fellowship programme, training academics to become commercial data scientists. Today, we provide over 300 global customers with industry-leading software, and bespoke AI consultancy for retail, healthcare, energy, and governmental organisations, as well as our award winning Fellowship. Our expertise and safety credentials are such that OpenAI asked us to be their first technical partner, helping customers deploy cutting-edge generative AI safely. Our high-impact work has saved lives through forecasting NHS demand during covid, produced green energy by routing boats towards the wind, slashed marketing spend by predicting customer spending habits, and kept children safe online. AI is an epoch-defining technology. We want people to join us who can help our customers reap its enormous benefits safely. About the role Faculty's in-house legal team works to proactively address legal issues so that Faculty can drive positive impact in the world. In many cases, there will be no precedent. This is one of those rare in-house roles where your work will often be at the cutting edge. As Legal Counsel, you will be a key contributor to both the legal team and the company as a whole - working across every issue Faculty faces. You'll provide sage advice on a wide range of legal issues, with a centre of gravity around commercial & public sector contracts, IP & licensing and privacy. This position is ideal for an ambitious lawyer with experience in private practice at a leading law firm and looking for their first in-house role, or for someone seeking a new in-house role, having come from that background. As the third lawyer in the team, you will be reporting to the Senior Legal Counsel, and working closely with our General Counsel, Contracts & Compliance Manager, Legal & Compliance Associate, legal and regulatory consultants and external lawyers, as well as other Faculty staff, and technical and commercial partners. What you'll be doing Commercial Contracting: Drafting and negotiating various technology and services contracts, including enterprise and public sector agreements and procurement processes. IP: Act as subject matter expert in IP matters related to AI services, including assignments, licensing, SaaS, sub-contracting, joint ventures, and IP-related to the Frontier product Privacy: Tailor GDPR principles to the unique contexts of NHS, government, and enterprise, including drafting DPAs, DSAs, DPIAs, and provide regular GDPR training to staff. Public Sector Procurement: application to frameworks, supporting bids, contracting on government and other large scale, complex frameworks, including GCloud, and Digital Outcomes amongst many. Product: experience in SaaS products and related considerations including contracting, service level agreements and typical risks. Generative AI & LLMs: Act as subject matter expert in IP, privacy, and regulatory issues surrounding LLMs, noting that Faculty is an official partner of OpenAI. Governance & Security: Support the rollout of the company's Governance, Risk, Compliance & Ethics functions, ensuring compliance with customer security and governance requirements, and drafting internal policies. Supporting the evolution of the Ethics Panel, helping Faculty support the right customers and build the right services & products. Regulatory: Understand forthcoming AI and UK privacy regulations, clinical risk regulations, US privacy requirements, and HIPAA and advising on the best course of action in innovative areas where there are no template answers. AI Safety: have an interest in and ability to support the leadership in interpreting and articulating our response to the challenges of delivering safe, fair and ethical AI. Employment: Support the People team with UK & international employment issues, including contract updates and exit matters. Who we're looking for: Qualifications: We expect the successful candidate to have 2+ years PQE depending on appropriate skill and experience, and we are open to candidates with substantially more experience than that. Trained and qualified with a leading international law firm and worked in commercial technology and IP teams with exposure to privacy compliance. Strong background in commercial technology law, capable of providing counsel, negotiation, and drafting for complex contracts involving IP, privacy, government frameworks, product design and compliance, subcontracting & multi party agreements, compliance, and governance and able to adapt to provide support on employment, property, disputes, and risk management Core competencies: Technical excellence in commercial law, IP, and privacy, capable of adapting to a wide range of contract-related demands and legal issues. Experience of procurement law and interacting with the government is a plus. Highly organised, able to help streamline our systems and processes as we scale into a large international company. Experience with Ironclad, DocuSign, Asana and Google Workplace are pluses Self-driven, efficient, and proactive in addressing business needs requiring rapid and proactive support. Collaborative, personable and a real team player. We are a small legal team and we work closely with each other on a daily basis - we would like someone who is ready to invest in that culture and make an effort to be a great team player. We would also like someone who is able to integrate across the business and work closely with our commercial and technical delivery teams. Comfortable with data science and AI concepts and the services and products that we are delivering and that our customers require, to be able to enter into discussion and contract drafting that properly encapsulates our work. Additional skills (Beneficial): Litigation: Experience in dispute management. Corporate: Knowledge of employee equity schemes, company equity, fundraising, mergers and acquisitions, partnerships, and joint ventures. Ethics: Involvement in corporate ethics policies and processes, including customer selection and product design. International: Experience in establishing overseas entities and familiarity with US IP, licensing, and employment regulations. What we can offer you The Faculty team is diverse and distinctive, and we all come from different personal, professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day. This curiosity pushes us to seek truth and understanding in everything we do, to execute work in a nimble and pragmatic manner, to foster talent in one another and always to challenge assumptions. Faculty is the professional challenge of a lifetime. You'll be surrounded by an impressive group of brilliant minds working to achieve our collective goals. Our consultants, product developers, business development specialists, operations professionals and more all bring something unique to Faculty, and you'll learn something new from everyone you meet. You'll also have the opportunity to make your mark on a high-growth start-up now poised to expand internationally. Another unique aspect of this role is the exposure you will receive to a business offering both consultancy services and an AI product. From a legal perspective, this means your role will be especially diverse and no day will be the same. Fostering talent is one of our core values, it's built into our culture and what we offer. Faculty was founded by people who are passionate about continuous learning, and adding value to our people.
Are you looking for an exciting and fast paced role within operations? We are currently working with an creative co-working organisation, who are looking for a confident and bubbly Operations Assistant, who are able to work in a fast paced and demanding office environment! This role is starting immediately! (You must be available immediately.) JOB TITLE: Operations Assistant JOB TYPE: Permanent HOURS: 08:30am - 17:30pm SALARY: £26,000 - £28,000 LOCATION: Central London - Farringdon CULTURE : Busy, supportive team culture, hardworking team, collaborative, welcoming, friendly, social, fun! BENEFITS: Generous holiday allowance 20 days plus extra days added for long service, opportunity to buy more holiday, brand new refurbished office, fun and social team, development and training, office parties, charity days & many more! Duties: To provide a consistently exceptional standard of customer service and professionalism to internal and external clients Supporting the Operations Manager in the day-to-day running of operational aspects of the management of the building Liaising with the clients on a daily basis to efficiently deal with any issues or requests Working closely with support teams based at headquarter Carrying out facility management related routines as required Supporting reception when required to provide a professional, responsive and efficient service Ensuring the reception area is always well presented and welcoming to clients and visitors Daily housekeeping checks and maintaining the aesthetics of the building Managing contractors and cleaners and ensuring the relevant signing in and housekeeping procedures are followed Promote and comply with Health & Safety policy and procedures Ensuring that we comply with the client's building procedures Supporting the clients with any events as required Ensuring meeting rooms and event space are clean and well presented Stock checks, ordering supplies and proactive audits on our equipment and services Any other ad hoc duties as requested Experience and Skills: Experience in a customer service environment or previous experience as an receptionist Exceptional customer service skills Extremely organised Excellent Microsoft Office skills Excellent communication skills, written and spoken Ability to prioritise tasks in a busy work environment Proven ability to take initiative Able to work independently Ability to follow instruction and work in a fast paced environment About you! Proactive hands-on approach to work, no activity is beneath you Experience of a client-facing service role with great customer service Ability to think on your feet and make sound and considered decisions Great planning, organising and multitasking skills Excellent written and oral English language skills Drive to progress within the role Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 05, 2024
Full time
Are you looking for an exciting and fast paced role within operations? We are currently working with an creative co-working organisation, who are looking for a confident and bubbly Operations Assistant, who are able to work in a fast paced and demanding office environment! This role is starting immediately! (You must be available immediately.) JOB TITLE: Operations Assistant JOB TYPE: Permanent HOURS: 08:30am - 17:30pm SALARY: £26,000 - £28,000 LOCATION: Central London - Farringdon CULTURE : Busy, supportive team culture, hardworking team, collaborative, welcoming, friendly, social, fun! BENEFITS: Generous holiday allowance 20 days plus extra days added for long service, opportunity to buy more holiday, brand new refurbished office, fun and social team, development and training, office parties, charity days & many more! Duties: To provide a consistently exceptional standard of customer service and professionalism to internal and external clients Supporting the Operations Manager in the day-to-day running of operational aspects of the management of the building Liaising with the clients on a daily basis to efficiently deal with any issues or requests Working closely with support teams based at headquarter Carrying out facility management related routines as required Supporting reception when required to provide a professional, responsive and efficient service Ensuring the reception area is always well presented and welcoming to clients and visitors Daily housekeeping checks and maintaining the aesthetics of the building Managing contractors and cleaners and ensuring the relevant signing in and housekeeping procedures are followed Promote and comply with Health & Safety policy and procedures Ensuring that we comply with the client's building procedures Supporting the clients with any events as required Ensuring meeting rooms and event space are clean and well presented Stock checks, ordering supplies and proactive audits on our equipment and services Any other ad hoc duties as requested Experience and Skills: Experience in a customer service environment or previous experience as an receptionist Exceptional customer service skills Extremely organised Excellent Microsoft Office skills Excellent communication skills, written and spoken Ability to prioritise tasks in a busy work environment Proven ability to take initiative Able to work independently Ability to follow instruction and work in a fast paced environment About you! Proactive hands-on approach to work, no activity is beneath you Experience of a client-facing service role with great customer service Ability to think on your feet and make sound and considered decisions Great planning, organising and multitasking skills Excellent written and oral English language skills Drive to progress within the role Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
About The Role Field Sales Account Manager phs Hygiene Aberdeen & surrounding areas. What kind of person are you? The right person will be ideally a field-based Salesperson who has experience in developing a sales strategy to protect, grow and acquire business from existing and new customers across multiple industries. This is a fast paced, targeted role so you must work effectively and efficiently in this type of environment. You will have a New Business target (existing and new customers) to hit every period so your drive to achieve this should be unwavering. You will also be required to manage customers' accounts to ensure that we deliver a best in class service. You will have an outgoing personality and be self-motivated, with the ability to bring positive energy and focus to your team and colleagues across the business. Open to change, you will bring your ideas and work with the Regional Sales Manager and the team improve the way things are done. What you'll be doing as a Field Sales Account manager: Grow and protect existing customer accounts between an annual spend of £1,500 and £20,000 Acquire New Customers across your regional territory Develop a strategic plan to Protect, Grow and Acquire business in a defined territory Accurately forecast and deliver against New Business and Retention targets Represent phs with brand new customers at the appropriate level Focus on the effectiveness, efficiency and quality of sales activity not just the quantity Use the CRM system to effectively record, manage and develop opportunities What you'll have: You will have a valid UK driving licence A security check or be willing to get one Has high energy and pace Thrives in a high-pressure sales environment Is resilient and tenacious in their approach to winning new business High professional and personal standards Can be decisive and resilient Someone who can challenge, respectfully, constructively and effectively What you can expect at PHS: To be a key, important, player in an exciting time for our business To work with a great team including a supportive senior management team Freedom to operate and as much support as you need You will receive a full, thorough induction and Sales Process training and ongoing development Commission on your sales and a quarterly bonus based on your performance against your targets Your own company car, laptop and phone You can start work from home, but you can get the buzz of working in an office when you work from an operations centre You will use the world's leading Customer Relationship Manager (CRM) system to help manage your prospect and pipeline data Ongoing support in the field In return for your commitment and expertise, you will get: Base salary of £28,325.00 OTE £52,500.00 Uncapped commission Company car or car allowance Phone, laptop, and kit to work effectively from home and on the road Pension scheme 23 days holiday allowance plus bank holidays Reward Gateway Discount Card - savings from over 800 retailers Buy and sell holiday scheme Enhanced maternity and family friendly leave Full induction training and great opportunities for professional development Accredited ILM training both in house and external Who we are? phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner-occupied shops. phs Group provides vital workplace services to organisations which improve the well-being of employees and customer. It makes over 3.6 million visits each year, whether it's disposing of sanitary waste and nappies, installing hand dryers, soap dispensers, consumables and air purifiers or supplying floor mats to prevent slips, trips and falls. You'll also find phs working within the healthcare industry disposing of clinical, pharmaceutical and dental waste. phs services also include the provision of indoor and outdoor plants, electrical and gas compliance testing services, industrial workwear, and waste compactor and crate rental. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.
May 05, 2024
Full time
About The Role Field Sales Account Manager phs Hygiene Aberdeen & surrounding areas. What kind of person are you? The right person will be ideally a field-based Salesperson who has experience in developing a sales strategy to protect, grow and acquire business from existing and new customers across multiple industries. This is a fast paced, targeted role so you must work effectively and efficiently in this type of environment. You will have a New Business target (existing and new customers) to hit every period so your drive to achieve this should be unwavering. You will also be required to manage customers' accounts to ensure that we deliver a best in class service. You will have an outgoing personality and be self-motivated, with the ability to bring positive energy and focus to your team and colleagues across the business. Open to change, you will bring your ideas and work with the Regional Sales Manager and the team improve the way things are done. What you'll be doing as a Field Sales Account manager: Grow and protect existing customer accounts between an annual spend of £1,500 and £20,000 Acquire New Customers across your regional territory Develop a strategic plan to Protect, Grow and Acquire business in a defined territory Accurately forecast and deliver against New Business and Retention targets Represent phs with brand new customers at the appropriate level Focus on the effectiveness, efficiency and quality of sales activity not just the quantity Use the CRM system to effectively record, manage and develop opportunities What you'll have: You will have a valid UK driving licence A security check or be willing to get one Has high energy and pace Thrives in a high-pressure sales environment Is resilient and tenacious in their approach to winning new business High professional and personal standards Can be decisive and resilient Someone who can challenge, respectfully, constructively and effectively What you can expect at PHS: To be a key, important, player in an exciting time for our business To work with a great team including a supportive senior management team Freedom to operate and as much support as you need You will receive a full, thorough induction and Sales Process training and ongoing development Commission on your sales and a quarterly bonus based on your performance against your targets Your own company car, laptop and phone You can start work from home, but you can get the buzz of working in an office when you work from an operations centre You will use the world's leading Customer Relationship Manager (CRM) system to help manage your prospect and pipeline data Ongoing support in the field In return for your commitment and expertise, you will get: Base salary of £28,325.00 OTE £52,500.00 Uncapped commission Company car or car allowance Phone, laptop, and kit to work effectively from home and on the road Pension scheme 23 days holiday allowance plus bank holidays Reward Gateway Discount Card - savings from over 800 retailers Buy and sell holiday scheme Enhanced maternity and family friendly leave Full induction training and great opportunities for professional development Accredited ILM training both in house and external Who we are? phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner-occupied shops. phs Group provides vital workplace services to organisations which improve the well-being of employees and customer. It makes over 3.6 million visits each year, whether it's disposing of sanitary waste and nappies, installing hand dryers, soap dispensers, consumables and air purifiers or supplying floor mats to prevent slips, trips and falls. You'll also find phs working within the healthcare industry disposing of clinical, pharmaceutical and dental waste. phs services also include the provision of indoor and outdoor plants, electrical and gas compliance testing services, industrial workwear, and waste compactor and crate rental. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.
Gap Healthcare Ltd
Bishop's Stortford, Hertfordshire
Children Residential Operations Manager Are you an experienced leader with a passion for creating nurturing environments? Do you thrive in roles where you can make a tangible difference in the lives of others? If so, we have the perfect opportunity for you! We are seeking a dedicated Children's Residential Operations Manager to join our client team based in the Bishop's Stortford area click apply for full job details
May 05, 2024
Full time
Children Residential Operations Manager Are you an experienced leader with a passion for creating nurturing environments? Do you thrive in roles where you can make a tangible difference in the lives of others? If so, we have the perfect opportunity for you! We are seeking a dedicated Children's Residential Operations Manager to join our client team based in the Bishop's Stortford area click apply for full job details
You have responsibility for the daily management of the Residence under the direction of the Operations Manager and via the Company's monitoring procedures. You will be responsible for ensuring a high standard of customer service and administration is provided at all times in order to maintain operational standards and to maximise revenue generation.A main focus of the role is ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures. Financial management is a main focus of the role with responsibility, in conjunction with the Operations Manager, for the daily management of budgets and cost control.The close working relationship with the Operations Manager and the local team is critical to the success of this role and the Residence. It is essential that you have the ability to work on your own as well as part a team and can communicate effectively at all levels.The role is a hands-on position which will require you to be able to balance the serious aspects of the role while providing a social and fun atmosphere to create a community where students want to live and work Business Development Actively support the Operations Manager in leading the business and revenue generating opportunities by working with the Operations Manager, as required, to:o complete sales viewings;o manage the student renewal and expansion process; ando instigate and/or wholly participate in promotional & marketing activities. Customer Care Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers' expectations and service levels, and in line with the National Code of Standards and company own procedures. Engaging with residents to help provide a 'home-from-home' experience. Be fully conversant with the residences' Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise. Daily Management Daily management of the residence to the high standards by interpreting and implementing policies and procedures. Ensure daily night services log has been checked and any appropriate action required has been taken or escalated to the Operations Manager. Maintaining Management Standards Assist with the operation of the residence and deputise in the Operations Manager's absence. Implementation of (and ensuring the residence's adherence to) the Company's systems and processes for monitoring standards and audits within the residence. Financial Management Effective and accurate credit control to ensure no outstanding debt on client accounts, taking remedial actions to collect outstanding debt in line with policies and procedures. Use of StuRents, to input financial information and to extract important financial information. Ensure billing is completed in line with company procedures. Maintain full and up-to-date knowledge of the Company's cash-handling procedures and ensure all relevant staff are competent in the appropriate handling of cash within the residence. Transaction management through full and correct receipting and use of all financial and booking systems. Health & Safety Follow policies and procedures dictated by current H&S legislation. Along with the Operations Manager ensure that health and safety checks are completed including fire alarm testing, emergency light testing, monthly checks, emergency equipment and emergency evacuation practices. Maintenance, Cleaning & Visual Standards Ensure reactive maintenance work is carried out promptly and in line with the national Code of Standards. Planned maintenance is carried out in line with residence requirements . Liaise with maintenance technician and contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Ensure all legislative requirements for cleaning and maintenance are met through implementation of company policies and operating practices. Ensure that a high visual standard is maintained to ensure brand compliance and a high standard of presentation is maintained throughout the residence. Reporting, Audits and Compliance Assist Operations Manager with month-end reports in line with company procedures. Keep OM fully updated with pertinent issues, requesting involvement where necessary/appropriate. Ensure compliance in all areas by keeping up to date records in line with company policy. Liaise with maintenance contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Team Management and Training Assist the OM with the management of the housekeeping and maintenance team in all aspects from recruitment, performance management, communication, employee relations and off-boarding within the guidelines defined by HR policy in line with employment legislation. Manage holiday and lieu requests for housekeeping and maintenance team, ensuring adequate cover for the residence at all times and ensure Breathe HR is updated on a regular basis. Manage leave to ensure that minimal amounts (if any) require to be carried forward to the following calendar year. Assist the OM with the management of poor performance and absence management in line with company procedures and guidelines. Ensure mandatory training is undertaken by housekeeping and maintenance team, ensuring that these team members have the appropriate skills in order to effectively carry out their job role. Provide and recommend training and development as part of the performance appraisal system.
May 05, 2024
Full time
You have responsibility for the daily management of the Residence under the direction of the Operations Manager and via the Company's monitoring procedures. You will be responsible for ensuring a high standard of customer service and administration is provided at all times in order to maintain operational standards and to maximise revenue generation.A main focus of the role is ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures. Financial management is a main focus of the role with responsibility, in conjunction with the Operations Manager, for the daily management of budgets and cost control.The close working relationship with the Operations Manager and the local team is critical to the success of this role and the Residence. It is essential that you have the ability to work on your own as well as part a team and can communicate effectively at all levels.The role is a hands-on position which will require you to be able to balance the serious aspects of the role while providing a social and fun atmosphere to create a community where students want to live and work Business Development Actively support the Operations Manager in leading the business and revenue generating opportunities by working with the Operations Manager, as required, to:o complete sales viewings;o manage the student renewal and expansion process; ando instigate and/or wholly participate in promotional & marketing activities. Customer Care Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers' expectations and service levels, and in line with the National Code of Standards and company own procedures. Engaging with residents to help provide a 'home-from-home' experience. Be fully conversant with the residences' Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise. Daily Management Daily management of the residence to the high standards by interpreting and implementing policies and procedures. Ensure daily night services log has been checked and any appropriate action required has been taken or escalated to the Operations Manager. Maintaining Management Standards Assist with the operation of the residence and deputise in the Operations Manager's absence. Implementation of (and ensuring the residence's adherence to) the Company's systems and processes for monitoring standards and audits within the residence. Financial Management Effective and accurate credit control to ensure no outstanding debt on client accounts, taking remedial actions to collect outstanding debt in line with policies and procedures. Use of StuRents, to input financial information and to extract important financial information. Ensure billing is completed in line with company procedures. Maintain full and up-to-date knowledge of the Company's cash-handling procedures and ensure all relevant staff are competent in the appropriate handling of cash within the residence. Transaction management through full and correct receipting and use of all financial and booking systems. Health & Safety Follow policies and procedures dictated by current H&S legislation. Along with the Operations Manager ensure that health and safety checks are completed including fire alarm testing, emergency light testing, monthly checks, emergency equipment and emergency evacuation practices. Maintenance, Cleaning & Visual Standards Ensure reactive maintenance work is carried out promptly and in line with the national Code of Standards. Planned maintenance is carried out in line with residence requirements . Liaise with maintenance technician and contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Ensure all legislative requirements for cleaning and maintenance are met through implementation of company policies and operating practices. Ensure that a high visual standard is maintained to ensure brand compliance and a high standard of presentation is maintained throughout the residence. Reporting, Audits and Compliance Assist Operations Manager with month-end reports in line with company procedures. Keep OM fully updated with pertinent issues, requesting involvement where necessary/appropriate. Ensure compliance in all areas by keeping up to date records in line with company policy. Liaise with maintenance contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Team Management and Training Assist the OM with the management of the housekeeping and maintenance team in all aspects from recruitment, performance management, communication, employee relations and off-boarding within the guidelines defined by HR policy in line with employment legislation. Manage holiday and lieu requests for housekeeping and maintenance team, ensuring adequate cover for the residence at all times and ensure Breathe HR is updated on a regular basis. Manage leave to ensure that minimal amounts (if any) require to be carried forward to the following calendar year. Assist the OM with the management of poor performance and absence management in line with company procedures and guidelines. Ensure mandatory training is undertaken by housekeeping and maintenance team, ensuring that these team members have the appropriate skills in order to effectively carry out their job role. Provide and recommend training and development as part of the performance appraisal system.
A GLOBAL LEADING ASSET MANAGER WITH A DIVERSE & INCLUSIVE CULTURE As the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world's leading global asset managers! If you're not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that's investing in your future by shaping tomorrow today. At PGIM, You Can! What you will do PGIM Compliance seeks a Compliance Analyst to support PGIM Marketing Compliance. Based in London, the Compliance Analyst will be part of the team responsible for all elements related to product development and marketing. Key aspects of the role include. Assisting with marketing reviews, including conducting marketing reviews to ensure company branding and relevant regulatory standards are met in marketing materials. Assisting with the monitoring, tracking, and communicating developments in EMEA regulation (and market practices) as they relate to marketing activities. Assisting with the maintenance of relevant procedures and the provision of advice and training to businesses and Compliance colleagues on regulatory matters pertaining to marketing issues Assisting with projects intended to streamline processes, including the use of system-based approvals, and incorporating new communication techniques in the marketing lifecycle. Reporting to senior management (Compliance and business line) as required, on improvements introduced and/or challenges faced. All tasks will be conducted in such a way as to protect the integrity and reputation of PFI, PGIM, Inc. and its global subsidiaries. What you will bring You have a genuine interest in, and experience of, European financial regulation and in investments and financial markets, especially in the marketing of products and services. You are a strong collaborator who is inquisitive, self-motivated, industrious, and prepared to constructively challenge the status quo. You have a proven record of operating within an asset management environment. You must be able to meet tight deadlines whilst maintaining a high quality of work. You have good verbal and written communication skills, and the ability to deal with individuals at all levels of seniority. You can critically analyse, identify potential risks, and strive to propose solutions. Relevant strong academic background (degree or equivalent) and experience Minimum 1+ years of relevant Compliance experience Strong Microsoft Office Suite skillset, particularly Excel Experience of Salesforce, Red Oak, Workfront or other marketing databases preferred. Knowledge of fund marketing, particularly of AIFs and/or UCITS, is preferred. PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply. What we offer you Private Medical Insurance: PGIM offers private medical insurance and pays the full premium on behalf of all employees. Annual Leave of 25 to 28 days, based on years of service, at full pay. Retirement Savings Plan: Employees receive a company contribution of 10% basic annual salary and a maximum employer-matching contribution of 5% of basic annual salary. Life Assurance & Income Protection: Life Assurance for 12 times your basic annual salary, up to a max benefit of £1.8million. 60% of your basic annual salary for a limited payment term of 5 years, at the end of which a capital sum of 2x your basic annual salary is payable. To find out more about our Total Reward package, visit About PGIM - Global Asset Management PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.29 trillion in assets under management as of 31 December 2023. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. With a history dating back 148 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Our Commitment to Diversity, Equity, and Inclusion Prudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don't just accept difference-we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. -Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in your area. We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
May 05, 2024
Full time
A GLOBAL LEADING ASSET MANAGER WITH A DIVERSE & INCLUSIVE CULTURE As the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world's leading global asset managers! If you're not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that's investing in your future by shaping tomorrow today. At PGIM, You Can! What you will do PGIM Compliance seeks a Compliance Analyst to support PGIM Marketing Compliance. Based in London, the Compliance Analyst will be part of the team responsible for all elements related to product development and marketing. Key aspects of the role include. Assisting with marketing reviews, including conducting marketing reviews to ensure company branding and relevant regulatory standards are met in marketing materials. Assisting with the monitoring, tracking, and communicating developments in EMEA regulation (and market practices) as they relate to marketing activities. Assisting with the maintenance of relevant procedures and the provision of advice and training to businesses and Compliance colleagues on regulatory matters pertaining to marketing issues Assisting with projects intended to streamline processes, including the use of system-based approvals, and incorporating new communication techniques in the marketing lifecycle. Reporting to senior management (Compliance and business line) as required, on improvements introduced and/or challenges faced. All tasks will be conducted in such a way as to protect the integrity and reputation of PFI, PGIM, Inc. and its global subsidiaries. What you will bring You have a genuine interest in, and experience of, European financial regulation and in investments and financial markets, especially in the marketing of products and services. You are a strong collaborator who is inquisitive, self-motivated, industrious, and prepared to constructively challenge the status quo. You have a proven record of operating within an asset management environment. You must be able to meet tight deadlines whilst maintaining a high quality of work. You have good verbal and written communication skills, and the ability to deal with individuals at all levels of seniority. You can critically analyse, identify potential risks, and strive to propose solutions. Relevant strong academic background (degree or equivalent) and experience Minimum 1+ years of relevant Compliance experience Strong Microsoft Office Suite skillset, particularly Excel Experience of Salesforce, Red Oak, Workfront or other marketing databases preferred. Knowledge of fund marketing, particularly of AIFs and/or UCITS, is preferred. PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply. What we offer you Private Medical Insurance: PGIM offers private medical insurance and pays the full premium on behalf of all employees. Annual Leave of 25 to 28 days, based on years of service, at full pay. Retirement Savings Plan: Employees receive a company contribution of 10% basic annual salary and a maximum employer-matching contribution of 5% of basic annual salary. Life Assurance & Income Protection: Life Assurance for 12 times your basic annual salary, up to a max benefit of £1.8million. 60% of your basic annual salary for a limited payment term of 5 years, at the end of which a capital sum of 2x your basic annual salary is payable. To find out more about our Total Reward package, visit About PGIM - Global Asset Management PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.29 trillion in assets under management as of 31 December 2023. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. With a history dating back 148 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Our Commitment to Diversity, Equity, and Inclusion Prudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don't just accept difference-we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. -Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services, some of which may not be available in your area. We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
We are currently recruiting an Audit & Assurance Lead for out client in Aberdeen on a permanent basis. Provide competent EHS advice to ensure continous improvement and drive best practice across the North Sea operations. Through focused delivery of the Audit and Assurance schedule the Audit and Assurance Lead is responsible for acting as the overall focal point for the assurance activities. Audit and Assurance Focal Point is also responsible for clearly identifying areas of non-compliance and best practice and ensuring that these are addressed with the respective department managers and Technical Authorities. The position requires occasional offshore travel to company Assets. • Act as the lead for company audit and assurance activities, specifically related to Operations, EHS, drilling and projects • Act as Content Authority for the regions Internal Assurance Strategy document • Responsible for ongoing management of, and tracking compliance with, the Assurance Schedule • Responsible for coordinating Contractor Management audits and the onboarding process for new Contractors • Plan, coordinate and lead assurance activity as outlined within the Assurance Schedule • Responsible for producing monthly and quarterly audit and assurance reports for management. Conducting trend analysis to identify areas for improvement and use this to influence audit and assurance schedule • Responsible for quality control of the information within the Audit & Assurance Management System • Responsible for facilitating the timely, and accurate, communication of key audit findings to the relevant department managers and Technical Authorities • Champion the adoption of best practice through the review of audit actions, identifying key trends and direct interface with the action owner • Provide coaching to offshore and onshore based individuals on auditing best practices and the use of the Assurance process • Work with the regions Technical Authorities to define audit content and the risk based frequency for each audit • Act as a proponent for Process Safety and Operational Integrity by ensuring that audit actions can be linked to barriers via the process safety bow-tie model • Support the development of Operational procedures and BMS strategy documents as required • Participate/lead incident investigations as required Supports Corporate objectives, rollouts etc. across the company. Desired Qualities/Qualifications • Possesses a relevant University degree or relevant HSE qualification(s) (e.g., NEBOSH) etc. • Relevant supporting technical/ industry qualification(s) - i.e Lead auditor or ISO qualification • Offshore medical and survival/ MIST training certificates are necessary. Offshore visits as required. • Comprehensive understanding, strong working knowledge of and experience in implementing and complying with HSE related legislation (on & offshore), corporate, national & international standards, and industry best practices. • Experience in incident investigation using COMET/TOPSET/Tripod methodologies or similar. • Proven track record working within the Oil and Gas Industry • Excellent IT skills, including MS office Desirable • Working knowledge of information management systems and databases would be advantageous
May 05, 2024
Full time
We are currently recruiting an Audit & Assurance Lead for out client in Aberdeen on a permanent basis. Provide competent EHS advice to ensure continous improvement and drive best practice across the North Sea operations. Through focused delivery of the Audit and Assurance schedule the Audit and Assurance Lead is responsible for acting as the overall focal point for the assurance activities. Audit and Assurance Focal Point is also responsible for clearly identifying areas of non-compliance and best practice and ensuring that these are addressed with the respective department managers and Technical Authorities. The position requires occasional offshore travel to company Assets. • Act as the lead for company audit and assurance activities, specifically related to Operations, EHS, drilling and projects • Act as Content Authority for the regions Internal Assurance Strategy document • Responsible for ongoing management of, and tracking compliance with, the Assurance Schedule • Responsible for coordinating Contractor Management audits and the onboarding process for new Contractors • Plan, coordinate and lead assurance activity as outlined within the Assurance Schedule • Responsible for producing monthly and quarterly audit and assurance reports for management. Conducting trend analysis to identify areas for improvement and use this to influence audit and assurance schedule • Responsible for quality control of the information within the Audit & Assurance Management System • Responsible for facilitating the timely, and accurate, communication of key audit findings to the relevant department managers and Technical Authorities • Champion the adoption of best practice through the review of audit actions, identifying key trends and direct interface with the action owner • Provide coaching to offshore and onshore based individuals on auditing best practices and the use of the Assurance process • Work with the regions Technical Authorities to define audit content and the risk based frequency for each audit • Act as a proponent for Process Safety and Operational Integrity by ensuring that audit actions can be linked to barriers via the process safety bow-tie model • Support the development of Operational procedures and BMS strategy documents as required • Participate/lead incident investigations as required Supports Corporate objectives, rollouts etc. across the company. Desired Qualities/Qualifications • Possesses a relevant University degree or relevant HSE qualification(s) (e.g., NEBOSH) etc. • Relevant supporting technical/ industry qualification(s) - i.e Lead auditor or ISO qualification • Offshore medical and survival/ MIST training certificates are necessary. Offshore visits as required. • Comprehensive understanding, strong working knowledge of and experience in implementing and complying with HSE related legislation (on & offshore), corporate, national & international standards, and industry best practices. • Experience in incident investigation using COMET/TOPSET/Tripod methodologies or similar. • Proven track record working within the Oil and Gas Industry • Excellent IT skills, including MS office Desirable • Working knowledge of information management systems and databases would be advantageous
ADP have an exciting vacancy for a Service Team Manager to join our growing Service team! Location: Our Staines office (2 Causeway Park, The Causeway, Staines-Upon-Thames, TW18 3BF ). Hybrid working: 3 days in office and 2 days from home This is a full time, permanent position where you will be demonstrating effective leadership of people and management of processes to ensure quality, consistency and excellence of service. You will be building and maintaining effective client relationships to ensure thorough understanding of clients in your team's portfolio, including detailed knowledge of the client's business and their requirements from ADP. Key Responsibilities: To ensure delivery of excellent service through: Maintaining and improving client relationships Troubleshoot technical problems and engage technical teams where appropriate to assist Focus on NPS for client base and drive improvements in this metric Be available and visible to our clients, in terms of regular contact through calls, site visits and off site meetings where appropriate Manage stakeholders, including senior management at ADP Build and maintain a high performing team Provide effective leadership, direction, management and oversight to circa 10 payroll specialists Key Duties: Build and maintain strong working relationships with client base Manage performance of team, using TE, appraisal, and performance/attendance management process Leverage internal resources to assist in resolving client and team issues Communication to clients, associates and colleagues in regard to all matters that may affect client payrolls / service delivery Client visits and visits to Staines office when necessary Manage change effectively, and be an advocate for new products/processes Improve processes through the relevant channels such as the Business Excellence Team and BPI initiatives Manage and improve associate engagement results through effective and robust improvement plans Maximise NPS and use client feedback to identify and act upon areas for improvement Analyse performance reports to identify trends and areas for improvement. Ensure service level agreements between ADP and clients are being met Management of client contact including service reviews, calls, meetings and client visits Monitor and ensure agreed processes and procedures are carried out in regard to payroll processing Ensure all client payroll procedures are current Plan and manage delivery of all client "end of year" and P11d requirements Manage day-to-day resourcing within your team Manage the day-to-day activities of team members to ensure payroll deadlines are met Sign off payrolls for live BACS transmission Evaluate associates' workloads to ensure the efficient distribution of new business within the team Ensure that associates are adequately trained and developed Create and execute training plans for new members of staff and existing staff were required Carry out 1:1s and performance reviews in line with ADP policy; create, support and monitor personal development plans for team members Maintain knowledge of current ADP products and services Carry out other duties as required to fulfil the role Skills and Knowledge: Knowledge required: Payroll Knowledge (desirable but not essential) Strong customer service skills Strong people management and leadership skills Process and quality improvement experience Microsoft Office, including Excel, Word and PowerPoint Skills required: Innovation and problem solving Financial and commercial awareness Communication and influencing Teamwork and co-operation Results orientation Flexibility and organisational commitment Managing performance Education and Experience: Operations management: capacity planning, resource management, skills management, performance measurement and management, quality management and continuous improvement Chairing and managing internal and external meetings Experience of working with and consistently delivering to client SLAs Effective communication skills, both verbal and written, at all levels Benefits: 23 days holiday (increasing to 25 after 2 years, you can also buy and sell up to 5 days each year) Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more Study support Employee Assistance Program Competitive salary and annual bonus Company social events Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
May 05, 2024
Full time
ADP have an exciting vacancy for a Service Team Manager to join our growing Service team! Location: Our Staines office (2 Causeway Park, The Causeway, Staines-Upon-Thames, TW18 3BF ). Hybrid working: 3 days in office and 2 days from home This is a full time, permanent position where you will be demonstrating effective leadership of people and management of processes to ensure quality, consistency and excellence of service. You will be building and maintaining effective client relationships to ensure thorough understanding of clients in your team's portfolio, including detailed knowledge of the client's business and their requirements from ADP. Key Responsibilities: To ensure delivery of excellent service through: Maintaining and improving client relationships Troubleshoot technical problems and engage technical teams where appropriate to assist Focus on NPS for client base and drive improvements in this metric Be available and visible to our clients, in terms of regular contact through calls, site visits and off site meetings where appropriate Manage stakeholders, including senior management at ADP Build and maintain a high performing team Provide effective leadership, direction, management and oversight to circa 10 payroll specialists Key Duties: Build and maintain strong working relationships with client base Manage performance of team, using TE, appraisal, and performance/attendance management process Leverage internal resources to assist in resolving client and team issues Communication to clients, associates and colleagues in regard to all matters that may affect client payrolls / service delivery Client visits and visits to Staines office when necessary Manage change effectively, and be an advocate for new products/processes Improve processes through the relevant channels such as the Business Excellence Team and BPI initiatives Manage and improve associate engagement results through effective and robust improvement plans Maximise NPS and use client feedback to identify and act upon areas for improvement Analyse performance reports to identify trends and areas for improvement. Ensure service level agreements between ADP and clients are being met Management of client contact including service reviews, calls, meetings and client visits Monitor and ensure agreed processes and procedures are carried out in regard to payroll processing Ensure all client payroll procedures are current Plan and manage delivery of all client "end of year" and P11d requirements Manage day-to-day resourcing within your team Manage the day-to-day activities of team members to ensure payroll deadlines are met Sign off payrolls for live BACS transmission Evaluate associates' workloads to ensure the efficient distribution of new business within the team Ensure that associates are adequately trained and developed Create and execute training plans for new members of staff and existing staff were required Carry out 1:1s and performance reviews in line with ADP policy; create, support and monitor personal development plans for team members Maintain knowledge of current ADP products and services Carry out other duties as required to fulfil the role Skills and Knowledge: Knowledge required: Payroll Knowledge (desirable but not essential) Strong customer service skills Strong people management and leadership skills Process and quality improvement experience Microsoft Office, including Excel, Word and PowerPoint Skills required: Innovation and problem solving Financial and commercial awareness Communication and influencing Teamwork and co-operation Results orientation Flexibility and organisational commitment Managing performance Education and Experience: Operations management: capacity planning, resource management, skills management, performance measurement and management, quality management and continuous improvement Chairing and managing internal and external meetings Experience of working with and consistently delivering to client SLAs Effective communication skills, both verbal and written, at all levels Benefits: 23 days holiday (increasing to 25 after 2 years, you can also buy and sell up to 5 days each year) Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more Study support Employee Assistance Program Competitive salary and annual bonus Company social events Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Account Sourcing Director page is loaded Account Sourcing Director Apply remote type Remote locations London, GBR time type Full time posted on Posted 4 Days Ago job requisition id REQ351905 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves The Client Sourcing Director (CSD) role will manage a portfolio of client accounts and be the key interface with the account management. The CSD will line manage 4-5 Account Sourcing Managers and be accountable for the delivery of sourcing targets within their area of responsibility. Responsible for management and performance of all strategic sourcing and procurement related activities for specific client requirements across the portfolio under management (includes all service lines as required). Accountable for implementation of strategic client accounts and pursuits, procurement planning, RFP management, bid analysis and recommendations, liaison with client governance teams for Contract approvals, Savings reporting, documentation and compliance. Manage team and stakeholders to ensure that scope of services/service level agreements are in place (collaboration with Account Manager, Facilities Managers, Operations Team and client contacts as appropriate). To track budget / savings from tenders / process re-design / negotiation initiatives and provide monthly/ Quarterly reports to Sourcing & Procurement Leadership To ensure that all vendor details and files are complete and immediately updated with notified changes and actively monitor and document any changes required to the vendor contracts. To manage framework relationships with JLL preferred suppliers. Review performance as outlined in the framework agreements. Transformation activities are supported by the team including audits, reports and actions. Gather knowledge on Market & Country intelligence, report information through the Knowledge Centre As required support the new business through Solutions Development with country/ regional knowledge and potential site visits. Assist in bid supplier solutions/ strategies Developing the Supply Chain to meet the business and client needs, strengthening the capabilities for opportunities of partnership and B2B. Develop team and give Training / guidance / support on the Sourcing & Procurement Strategic Sourcing activities, ensure understanding in the tools, systems, regulations, country/ regional practices are available. Leading Saves/ innovation summits by category within country Ensure Policies and procedures on the accounts relate to the appropriate country operations and practices. That they are reviewed annually and are current. Ensure Sourcing & Procurement Account Sourcing Managers develop and implement Sourcing plans for their client/country/region. Interested? An ideal candidate would need to have the following qualifications Desired experience and technical skills 5 to 10 years in similar position Excellent inter-personal, communication and negotiation skills Excellent numerical and commercial acumen Strong analytical ability required Strong written and verbal English language skills, additional WE language preferred/required Deep understanding of IFM services and supplier environment Sourcing procedures and protocols - particularly for service contracts Experience working with suppliers across the EMEA region Hold a business management or related degree MCIPS or Country Equivalent preferable. If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Similar Jobs (4) Client Sourcing Director remote type On-site locations London, GBR time type Full time posted on Posted 7 Days Ago Account Sourcing Manager remote type Remote locations London, GBR time type Full time posted on Posted 30+ Days Ago Account Sourcing Manager remote type On-site locations 2 Locations time type Full time posted on Posted 17 Days Ago Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
May 05, 2024
Full time
Account Sourcing Director page is loaded Account Sourcing Director Apply remote type Remote locations London, GBR time type Full time posted on Posted 4 Days Ago job requisition id REQ351905 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves The Client Sourcing Director (CSD) role will manage a portfolio of client accounts and be the key interface with the account management. The CSD will line manage 4-5 Account Sourcing Managers and be accountable for the delivery of sourcing targets within their area of responsibility. Responsible for management and performance of all strategic sourcing and procurement related activities for specific client requirements across the portfolio under management (includes all service lines as required). Accountable for implementation of strategic client accounts and pursuits, procurement planning, RFP management, bid analysis and recommendations, liaison with client governance teams for Contract approvals, Savings reporting, documentation and compliance. Manage team and stakeholders to ensure that scope of services/service level agreements are in place (collaboration with Account Manager, Facilities Managers, Operations Team and client contacts as appropriate). To track budget / savings from tenders / process re-design / negotiation initiatives and provide monthly/ Quarterly reports to Sourcing & Procurement Leadership To ensure that all vendor details and files are complete and immediately updated with notified changes and actively monitor and document any changes required to the vendor contracts. To manage framework relationships with JLL preferred suppliers. Review performance as outlined in the framework agreements. Transformation activities are supported by the team including audits, reports and actions. Gather knowledge on Market & Country intelligence, report information through the Knowledge Centre As required support the new business through Solutions Development with country/ regional knowledge and potential site visits. Assist in bid supplier solutions/ strategies Developing the Supply Chain to meet the business and client needs, strengthening the capabilities for opportunities of partnership and B2B. Develop team and give Training / guidance / support on the Sourcing & Procurement Strategic Sourcing activities, ensure understanding in the tools, systems, regulations, country/ regional practices are available. Leading Saves/ innovation summits by category within country Ensure Policies and procedures on the accounts relate to the appropriate country operations and practices. That they are reviewed annually and are current. Ensure Sourcing & Procurement Account Sourcing Managers develop and implement Sourcing plans for their client/country/region. Interested? An ideal candidate would need to have the following qualifications Desired experience and technical skills 5 to 10 years in similar position Excellent inter-personal, communication and negotiation skills Excellent numerical and commercial acumen Strong analytical ability required Strong written and verbal English language skills, additional WE language preferred/required Deep understanding of IFM services and supplier environment Sourcing procedures and protocols - particularly for service contracts Experience working with suppliers across the EMEA region Hold a business management or related degree MCIPS or Country Equivalent preferable. If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Location: Remote -London, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Similar Jobs (4) Client Sourcing Director remote type On-site locations London, GBR time type Full time posted on Posted 7 Days Ago Account Sourcing Manager remote type Remote locations London, GBR time type Full time posted on Posted 30+ Days Ago Account Sourcing Manager remote type On-site locations 2 Locations time type Full time posted on Posted 17 Days Ago Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
We are seeking an experienced Trade Compliance Director; EMEA - Supply chain supporting the CSL Enterprise Business. The successful candidate will be an experienced Manager Leader, optimizing a small team located in EMEA. Responsible for the continued development and maintenance of CSL's world-class regional import-export compliance program. The focus is to ensure all CSL legal entities operating worldwide are compliant with all applicable customs and trade regulations whilst maximizing feasible savings for the business. The position is responsible for monitoring key industry developments, legislative, and regulatory changes affecting CSL businesses, assess impact and represent CSL in various Trade Associations to ensure CSL's interests are represented. The position will also partner directly with the various CSL strategic departments, business units, and functional area leaders to drive process improvements, operational excellence, and optimize duty spend with all applicable duty mitigation programs. The position will oversee all CSL Customs and Trade operations in the region and manage customs brokers, and or other outsourcing providers. This position will work closely with the Global Trade Compliance Program function to implement CSL Global Trade Compliance Policies, guidelines, develop and deploy regional and local procedures, monitor the compliance readiness of the region through the management of the CSL import and export compliance risk-assessment, on site compliance reviews (audits), and support all external government audits. Position will interface with CSL Business Management, Regional compliance Leadership team, customs brokers, freight forwarders, internal/external legal counsel, customers, suppliers, CMOs and government officials. Position will also provide support, for training, mentoring, and leadership development to the Regional Trade compliance personnel and will also support the CSL Global Supply Chain with all departmental goals and objectives Responsibilities include: - Monitors regional key industry developments, legislative, and regulatory changes affecting CSL businesses, assess impact and represent CSL in various Trade Associations to ensure CSL's interests are represented. Implement CSL Global Trade Compliance Policies, guidelines, develop and deploy regional and local procedures, monitor the compliance readiness of the region through the management of the CSL import and export compliance risk-assessment, on site compliance reviews (audits), and support all external audits. Drive KPIs, Trade data reporting, duty spend and duty savings, continuous improvement and drive efficiency throughout the import and export processes Oversees customs brokers in the region: KPIs, SOPs, contract, performance, lead regional bid and selection with procurement team Lead regional and local teams, responsible for all regional Trade and customs operations Responsible for the region record keeping ensures completeness as per regional, local requirements and CSL internal Policy Oversee HTS and ECCN classification as well as database, responsible for origin and preference determination, customs value and duty program utilization as per CSL Policies Identify risks and opportunities in the region and report to the Global TC team Support Government audits Experience, Skills and Experience Customs Broker license A Bachelor's Degree is required; Masters in related field or equivalent is preferred. 10 years of progressively responsible experience in highly regulated, multi-location environments, cross functional experience is preferred. Experience in managing complex Customs and trade Operations Expert in Customs and Export controls regulations, HTS and Explanatory Notes, rulings, court cases, and Customs Valuation rules, as well as a thorough knowledge of entry processing, international freight industry standards and practices, and INCOTERMS Skilled with special Customs programs (inc FTAs, Drawback, FTZs, Value Reconciliation, etc.) Experienced in drafting formal Customs correspondence Excellent skills in organization, prioritization, and negotiation; must excel under pressure Able to motivate others to drive peak performance Must be self-motivated, goal oriented, and able to work independently in producing results Proficient with: Microsoft Word, Excel, PowerPoint with ability to develop skills with other programs as required Understands Quality systems and importance of systems, operational excellence culture and behavior to organizations Strong leadership skills (e.g., priority setting, timely decision-making, business acumen and dealing with ambiguity). Clear understanding of CSL's operating model and culture Ability to analyse and utilize data to drive decisions and priorities Able to influence and challenge senior leaders and peer groups. Comfort around senior management Experience in understanding industry trends and changes to practice standards so CSL remains an industry leader Strong organizational, negotiation and influencing skills. Displays strong level of engagement at all levels of the organization and does not only operate at a corporate level Excellent written and verbal communications skills in English. Our Benefits CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join CSL Seqirus. About CSL Seqirus CSL Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about CSL Seqirus . We want Seqirus to reflect the world around us As a global organisation with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL Seqirus. Do work that matters at CSL Seqirus! Watch our 'On the Front Line' video to learn more about CSL Seqirus
May 05, 2024
Full time
We are seeking an experienced Trade Compliance Director; EMEA - Supply chain supporting the CSL Enterprise Business. The successful candidate will be an experienced Manager Leader, optimizing a small team located in EMEA. Responsible for the continued development and maintenance of CSL's world-class regional import-export compliance program. The focus is to ensure all CSL legal entities operating worldwide are compliant with all applicable customs and trade regulations whilst maximizing feasible savings for the business. The position is responsible for monitoring key industry developments, legislative, and regulatory changes affecting CSL businesses, assess impact and represent CSL in various Trade Associations to ensure CSL's interests are represented. The position will also partner directly with the various CSL strategic departments, business units, and functional area leaders to drive process improvements, operational excellence, and optimize duty spend with all applicable duty mitigation programs. The position will oversee all CSL Customs and Trade operations in the region and manage customs brokers, and or other outsourcing providers. This position will work closely with the Global Trade Compliance Program function to implement CSL Global Trade Compliance Policies, guidelines, develop and deploy regional and local procedures, monitor the compliance readiness of the region through the management of the CSL import and export compliance risk-assessment, on site compliance reviews (audits), and support all external government audits. Position will interface with CSL Business Management, Regional compliance Leadership team, customs brokers, freight forwarders, internal/external legal counsel, customers, suppliers, CMOs and government officials. Position will also provide support, for training, mentoring, and leadership development to the Regional Trade compliance personnel and will also support the CSL Global Supply Chain with all departmental goals and objectives Responsibilities include: - Monitors regional key industry developments, legislative, and regulatory changes affecting CSL businesses, assess impact and represent CSL in various Trade Associations to ensure CSL's interests are represented. Implement CSL Global Trade Compliance Policies, guidelines, develop and deploy regional and local procedures, monitor the compliance readiness of the region through the management of the CSL import and export compliance risk-assessment, on site compliance reviews (audits), and support all external audits. Drive KPIs, Trade data reporting, duty spend and duty savings, continuous improvement and drive efficiency throughout the import and export processes Oversees customs brokers in the region: KPIs, SOPs, contract, performance, lead regional bid and selection with procurement team Lead regional and local teams, responsible for all regional Trade and customs operations Responsible for the region record keeping ensures completeness as per regional, local requirements and CSL internal Policy Oversee HTS and ECCN classification as well as database, responsible for origin and preference determination, customs value and duty program utilization as per CSL Policies Identify risks and opportunities in the region and report to the Global TC team Support Government audits Experience, Skills and Experience Customs Broker license A Bachelor's Degree is required; Masters in related field or equivalent is preferred. 10 years of progressively responsible experience in highly regulated, multi-location environments, cross functional experience is preferred. Experience in managing complex Customs and trade Operations Expert in Customs and Export controls regulations, HTS and Explanatory Notes, rulings, court cases, and Customs Valuation rules, as well as a thorough knowledge of entry processing, international freight industry standards and practices, and INCOTERMS Skilled with special Customs programs (inc FTAs, Drawback, FTZs, Value Reconciliation, etc.) Experienced in drafting formal Customs correspondence Excellent skills in organization, prioritization, and negotiation; must excel under pressure Able to motivate others to drive peak performance Must be self-motivated, goal oriented, and able to work independently in producing results Proficient with: Microsoft Word, Excel, PowerPoint with ability to develop skills with other programs as required Understands Quality systems and importance of systems, operational excellence culture and behavior to organizations Strong leadership skills (e.g., priority setting, timely decision-making, business acumen and dealing with ambiguity). Clear understanding of CSL's operating model and culture Ability to analyse and utilize data to drive decisions and priorities Able to influence and challenge senior leaders and peer groups. Comfort around senior management Experience in understanding industry trends and changes to practice standards so CSL remains an industry leader Strong organizational, negotiation and influencing skills. Displays strong level of engagement at all levels of the organization and does not only operate at a corporate level Excellent written and verbal communications skills in English. Our Benefits CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join CSL Seqirus. About CSL Seqirus CSL Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about CSL Seqirus . We want Seqirus to reflect the world around us As a global organisation with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL Seqirus. Do work that matters at CSL Seqirus! Watch our 'On the Front Line' video to learn more about CSL Seqirus
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Operations Manager - £43,000 - £48,000 per annum (Salaries vary depending on experiences) Hours - 37 hours per week, hybrid working. Location - AG Palmer House, Littlemore, Oxford What You'll Be Doing: Response are recruiting for an Operations Manager within Adult Services. This exciting opportunity is a key role within the organisation, responsible for consistent and effect running of Response Adult Services, covering SPOTS across Oxfordshire, Buckinghamshire & Berkshire. The Operations Manager will have a clear focus upon meeting the needs of our clients alongside meeting corporate objectives, contractual targets and improving the quality of support within financial constraints through the strong leadership and development of their direct reports and employees within their service. If you're a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you! Overall job responsibility : To see full range of responsibilities please view the attached job description and person specification. Ensure services are person-centred and meet the needs of the individual. To ensure that we provide high quality supported housing for all of our residents. Support Area Managers to ensure effective, high-quality services are delivered, and that employees are supported and developed appropriately. Manage approved budgets and monitor staff expenditures, sickness, agency spend and void budget impacts. Ensure that all services are safeguarded and protect vulnerable adults from abuse or the risk of abuse. Maintain an open, positive and inclusive leadership culture, through regular contact with Response's clients, carers, staff and volunteers. To work in partnership with internal and external stakeholders to ensure that service user pathways are identified, followed and evaluated. Complete investigations in line with Serious Incidents Reviews, Complaints, Disciplinaries, Grievances and referrals. Ensure Policies and Safe Operating Procedures within Adult Service Delivery are reviewed regularly, up to date and being complied with across all services. Ensure that health and safety best practice is undertaken across services and that all services are maintaining required risk assessments. Represent Response publicly to a wide range of stakeholders, building relationships with clients, family carers, funders, local government, current and potential partners and other relevant agencies. To work flexibly with a solution focused attitude, across all care and support services as reasonably required and work in a joined-up approach with housing colleagues. The Successful Applicant: Our main priority is to find people who can live our values every day - Caring, Safe, Creative and Aspirational and have a One Team approach.We provide excellent training on everything else, but we do ask that you have: Educated to A Level or equivalent. Detailed understanding of mental health issues. Proven track record in delivering similar services. Substantial experience of leading and managing teams Ability to work well under pressure and prioritise effectively Planning and organisational skills and high attention to detail Strong relationship building and coaching skills including relations with residents, service users, staff, internal and external partners Be compassionate and person-centred Demonstrates high levels of personal and professional integrity working to Response's vision, mission and values What We Offer: 33 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme Enhanced family friendly leave Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app - approved by NHS Free flu jabs Free DBS application If this Operations Manager position sounds like the role for you then please apply today! We would love to hear from you! To learn more about Response and what we do, please visit our website: Response - Mental Health Care & Support. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We welcome applications from individuals with a range of neurodivergent thinking styles and from those who might need reasonable adjustments. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
May 05, 2024
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Operations Manager - £43,000 - £48,000 per annum (Salaries vary depending on experiences) Hours - 37 hours per week, hybrid working. Location - AG Palmer House, Littlemore, Oxford What You'll Be Doing: Response are recruiting for an Operations Manager within Adult Services. This exciting opportunity is a key role within the organisation, responsible for consistent and effect running of Response Adult Services, covering SPOTS across Oxfordshire, Buckinghamshire & Berkshire. The Operations Manager will have a clear focus upon meeting the needs of our clients alongside meeting corporate objectives, contractual targets and improving the quality of support within financial constraints through the strong leadership and development of their direct reports and employees within their service. If you're a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you! Overall job responsibility : To see full range of responsibilities please view the attached job description and person specification. Ensure services are person-centred and meet the needs of the individual. To ensure that we provide high quality supported housing for all of our residents. Support Area Managers to ensure effective, high-quality services are delivered, and that employees are supported and developed appropriately. Manage approved budgets and monitor staff expenditures, sickness, agency spend and void budget impacts. Ensure that all services are safeguarded and protect vulnerable adults from abuse or the risk of abuse. Maintain an open, positive and inclusive leadership culture, through regular contact with Response's clients, carers, staff and volunteers. To work in partnership with internal and external stakeholders to ensure that service user pathways are identified, followed and evaluated. Complete investigations in line with Serious Incidents Reviews, Complaints, Disciplinaries, Grievances and referrals. Ensure Policies and Safe Operating Procedures within Adult Service Delivery are reviewed regularly, up to date and being complied with across all services. Ensure that health and safety best practice is undertaken across services and that all services are maintaining required risk assessments. Represent Response publicly to a wide range of stakeholders, building relationships with clients, family carers, funders, local government, current and potential partners and other relevant agencies. To work flexibly with a solution focused attitude, across all care and support services as reasonably required and work in a joined-up approach with housing colleagues. The Successful Applicant: Our main priority is to find people who can live our values every day - Caring, Safe, Creative and Aspirational and have a One Team approach.We provide excellent training on everything else, but we do ask that you have: Educated to A Level or equivalent. Detailed understanding of mental health issues. Proven track record in delivering similar services. Substantial experience of leading and managing teams Ability to work well under pressure and prioritise effectively Planning and organisational skills and high attention to detail Strong relationship building and coaching skills including relations with residents, service users, staff, internal and external partners Be compassionate and person-centred Demonstrates high levels of personal and professional integrity working to Response's vision, mission and values What We Offer: 33 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme Enhanced family friendly leave Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app - approved by NHS Free flu jabs Free DBS application If this Operations Manager position sounds like the role for you then please apply today! We would love to hear from you! To learn more about Response and what we do, please visit our website: Response - Mental Health Care & Support. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We welcome applications from individuals with a range of neurodivergent thinking styles and from those who might need reasonable adjustments. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
VACANCY: PRODUCTION SHIFT MANAGER LOCATION: ROTHERHAM (S66) SALARY: £37000 - £42000 HOURS: MON - FRI: 06:00 - 14:00, 14:00 - 22:00, 22:00 - 06:00 Are you an experienced Production Shift Manager/Operations Manager with real people influencing skills and a focus on positively impacting OEE? On behalf of a Global Manufacturing business AQUMEN Recruitment is proud to be recruiting a Production Shift Manager based at our client's site in the Rotherham Area. This is a fantastic opportunity to join a forward thinking business which is always keen to embrace change in process and use LEAN Manufacturing principles to improve efficiency and further improvements in Production Output. Purpose of the role: Reporting to the Operations Manager you will be accountable for contributing to the company business plan of achieving a budgeted financial return on investment by maximizing the efficiency and performance of the people and equipment within the manufacturing department. You are responsible for organizing, managing and controlling production activities within the plant on a shift basis. Ensuring the highest quality products are produced at the lowest cost on time and in full, and safely, and by demonstrating a competent performance orientated workforce. With focus on coordination of team activities to maximise the overall performance, by methods of organizing and controlling activities focusing on the continuous improvement of the equipment and overall performance of the product. In addition you will be responsible for the delivery of service to others in the "supply chain", improving departmental communications and barrier removals, having accountability for reducing costs per unit of manufacture, and for developing a strategy of cost reductions, quality and efficiency increases, Improving Team Performance by continuous training and development of our employees. Daily Responsibilities: To be thoroughly professional at all times, leading by example, inspiring and influencing others to do the same. To deliver against performance standards in respect of, quality, outputs, cycle times, scrap and waste, customer complaints, MRB actions, personal development, 5S systems, cost reductions and health and safety. To be an effective manager, who achieves successful results through working closely with others. To drive output and line efficiencies to and beyond budgeted levels by maximising the potential of the people, plant and time available. To strive to continuously improve the performance of the team members by setting clear and challenging objectives, with set timescales, that are regularly reviewed. To maintain a high level of service to internal and external customers, developing a positive attitude towards others in the team and across the business. To ensure first time quality is a priority of all team members, targeting zero defects from all production lines. To organise and plan the continued training and development of the team members for whom you are responsible. To investigate thoroughly all customer complaints, ensuring corrective actions are fed back through the company response system. To ensure that all company and departmental regulations and guidelines are rigorously adhered to at all times by the team members. To ensure that all the required administrative duties are completed with in the set timescale. To be pro-active and continuously seek to improve equipment, methods, procedures, communications, encouraging team members to do the same, in accordance with the continuous improvements philosophy. Kaizen. To have an understanding of the strategic and financial need and goals of the business, and be able to transfer these into team, and individual objectives. To be an effective communicator at all levels of the business, and inside and outside of the business. To ensure job compliance, in all aspects of the manufacturing department, and seek out and eliminate anything that is not adding value to our business. To maintain tight control of costs in relation to labour utilisation, deployment of labour. To be a self motivated leader who has the desire and passion, ambition to succeed in achieving personal, departmental, and business success, and leading others to do the same. To work to promote teamwork ethics across all departments, working closely with the supply chain, quality, process and technical departments. Carry out Return To Work meetings & disciplinary meetings Prioritise Maintenance in the event of a Urgent issue allocate resource etc. The successful Production Shift Manager will be a strong influencer and will be able to engage with the team. You should have a proven track record of positively impacting OEE and how you have influenced and achieved this. This is an great opportunity within fast paced manufacturing and we would welcome applications from: Production Manager, Shift Leader, Supervisor, Team Manager, Team Leader who have a proven track record of success in the following sectors: FMCG, Food Industry, Automotive, Plastics. Aqumen Business Solutions is acting as an Employment Business in relation to this vacancy.
May 05, 2024
Full time
VACANCY: PRODUCTION SHIFT MANAGER LOCATION: ROTHERHAM (S66) SALARY: £37000 - £42000 HOURS: MON - FRI: 06:00 - 14:00, 14:00 - 22:00, 22:00 - 06:00 Are you an experienced Production Shift Manager/Operations Manager with real people influencing skills and a focus on positively impacting OEE? On behalf of a Global Manufacturing business AQUMEN Recruitment is proud to be recruiting a Production Shift Manager based at our client's site in the Rotherham Area. This is a fantastic opportunity to join a forward thinking business which is always keen to embrace change in process and use LEAN Manufacturing principles to improve efficiency and further improvements in Production Output. Purpose of the role: Reporting to the Operations Manager you will be accountable for contributing to the company business plan of achieving a budgeted financial return on investment by maximizing the efficiency and performance of the people and equipment within the manufacturing department. You are responsible for organizing, managing and controlling production activities within the plant on a shift basis. Ensuring the highest quality products are produced at the lowest cost on time and in full, and safely, and by demonstrating a competent performance orientated workforce. With focus on coordination of team activities to maximise the overall performance, by methods of organizing and controlling activities focusing on the continuous improvement of the equipment and overall performance of the product. In addition you will be responsible for the delivery of service to others in the "supply chain", improving departmental communications and barrier removals, having accountability for reducing costs per unit of manufacture, and for developing a strategy of cost reductions, quality and efficiency increases, Improving Team Performance by continuous training and development of our employees. Daily Responsibilities: To be thoroughly professional at all times, leading by example, inspiring and influencing others to do the same. To deliver against performance standards in respect of, quality, outputs, cycle times, scrap and waste, customer complaints, MRB actions, personal development, 5S systems, cost reductions and health and safety. To be an effective manager, who achieves successful results through working closely with others. To drive output and line efficiencies to and beyond budgeted levels by maximising the potential of the people, plant and time available. To strive to continuously improve the performance of the team members by setting clear and challenging objectives, with set timescales, that are regularly reviewed. To maintain a high level of service to internal and external customers, developing a positive attitude towards others in the team and across the business. To ensure first time quality is a priority of all team members, targeting zero defects from all production lines. To organise and plan the continued training and development of the team members for whom you are responsible. To investigate thoroughly all customer complaints, ensuring corrective actions are fed back through the company response system. To ensure that all company and departmental regulations and guidelines are rigorously adhered to at all times by the team members. To ensure that all the required administrative duties are completed with in the set timescale. To be pro-active and continuously seek to improve equipment, methods, procedures, communications, encouraging team members to do the same, in accordance with the continuous improvements philosophy. Kaizen. To have an understanding of the strategic and financial need and goals of the business, and be able to transfer these into team, and individual objectives. To be an effective communicator at all levels of the business, and inside and outside of the business. To ensure job compliance, in all aspects of the manufacturing department, and seek out and eliminate anything that is not adding value to our business. To maintain tight control of costs in relation to labour utilisation, deployment of labour. To be a self motivated leader who has the desire and passion, ambition to succeed in achieving personal, departmental, and business success, and leading others to do the same. To work to promote teamwork ethics across all departments, working closely with the supply chain, quality, process and technical departments. Carry out Return To Work meetings & disciplinary meetings Prioritise Maintenance in the event of a Urgent issue allocate resource etc. The successful Production Shift Manager will be a strong influencer and will be able to engage with the team. You should have a proven track record of positively impacting OEE and how you have influenced and achieved this. This is an great opportunity within fast paced manufacturing and we would welcome applications from: Production Manager, Shift Leader, Supervisor, Team Manager, Team Leader who have a proven track record of success in the following sectors: FMCG, Food Industry, Automotive, Plastics. Aqumen Business Solutions is acting as an Employment Business in relation to this vacancy.
Job Title: Works Co-ordinator Locations: Haringey N17 ( Office based 5 days ) Contract Type : Ongoing Temp Work Pattern: 36 hours Start Date: ASAP We are seeking a skilled Works Coordinator to join our dynamic Housing team. As a Works Coordinator, you will play a crucial role in supporting the efficient scheduling of repairs work, ensuring the optimal utilisation of our mobile workforce resources. You will provide exceptional administrative support within our repair operations, facilitating seamless coordination between subcontractors, workforce teams, and customers. Main tasks and duties: Adhere to all regulatory guidelines, including financial and audit regulations, to ensure compliance in the ordering and processing of repairs. Take full responsibility for the efficient administration of the mobile workforce scheduling system. Collaborate effectively with residents and operatives to schedule and attend to repairs promptly, ensuring timely completion. Maintain accurate records and generate reports using various digital systems related to work areas. Prepare reports as required, utilizing Microsoft suite of applications. Facilitate effective communication between operatives and residents, providing updates on work progress and managing changes in scheduling. Communicate any changes or updates directly with affected residents and operatives. Liaise with supervisors/managers to address work quality, timeliness, and potential HR issues concerning the operatives. Provide support to colleagues, customers, and the business, contributing to continuous improvement of operational effectiveness. Operate professionally both as an individual and as a team member, promoting customer satisfaction and sharing ideas and feedback with managers. Manage the activities of operatives to ensure they keep their appointments. Undertake periodic supervision and provide continuity of service, assisting in the oversight, guidance, and training of other staff. Demonstrate flexibility to meet the demands and staffing requirements of the repairs team. Essential criteria and experience: Experience working within a repairs and maintenance environment Knowledge of local authority and/or social housing repairs operations Experience and knowledge of dynamic scheduling and/or system-generated appointment scheduling Excellent communication and interpersonal skills, with empathy and understanding Strong planning, organisational, and prioritisation abilities Ability to seek, gather, and interpret information from various sources for informed decision-making Proven ability to build constructive relationships with individuals outside of the immediate team to achieve objectives If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to
May 05, 2024
Full time
Job Title: Works Co-ordinator Locations: Haringey N17 ( Office based 5 days ) Contract Type : Ongoing Temp Work Pattern: 36 hours Start Date: ASAP We are seeking a skilled Works Coordinator to join our dynamic Housing team. As a Works Coordinator, you will play a crucial role in supporting the efficient scheduling of repairs work, ensuring the optimal utilisation of our mobile workforce resources. You will provide exceptional administrative support within our repair operations, facilitating seamless coordination between subcontractors, workforce teams, and customers. Main tasks and duties: Adhere to all regulatory guidelines, including financial and audit regulations, to ensure compliance in the ordering and processing of repairs. Take full responsibility for the efficient administration of the mobile workforce scheduling system. Collaborate effectively with residents and operatives to schedule and attend to repairs promptly, ensuring timely completion. Maintain accurate records and generate reports using various digital systems related to work areas. Prepare reports as required, utilizing Microsoft suite of applications. Facilitate effective communication between operatives and residents, providing updates on work progress and managing changes in scheduling. Communicate any changes or updates directly with affected residents and operatives. Liaise with supervisors/managers to address work quality, timeliness, and potential HR issues concerning the operatives. Provide support to colleagues, customers, and the business, contributing to continuous improvement of operational effectiveness. Operate professionally both as an individual and as a team member, promoting customer satisfaction and sharing ideas and feedback with managers. Manage the activities of operatives to ensure they keep their appointments. Undertake periodic supervision and provide continuity of service, assisting in the oversight, guidance, and training of other staff. Demonstrate flexibility to meet the demands and staffing requirements of the repairs team. Essential criteria and experience: Experience working within a repairs and maintenance environment Knowledge of local authority and/or social housing repairs operations Experience and knowledge of dynamic scheduling and/or system-generated appointment scheduling Excellent communication and interpersonal skills, with empathy and understanding Strong planning, organisational, and prioritisation abilities Ability to seek, gather, and interpret information from various sources for informed decision-making Proven ability to build constructive relationships with individuals outside of the immediate team to achieve objectives If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to
Purpose of the Role The Technical Services team is responsible for the delivery of a safe and well-maintained shopping Centre, by ensuring that the building, equipment, machinery, and aesthetics are fully maintained and operational through the use of planned, reactive, and cost-effective engineering and maintenance. The department will ensure all records and reports relating to the shopping Centre are kept up-to-date and analysed to identify opportunities for service improvements. A key component to the department is to enhance the brand and overall profitability of the asset by achieving performance targets and other business plan objectives.? Key Responsibilities Collate and check all routine invoices and approve within agreed limits Issue purchase orders for non-routine expenditure.? In collaboration with the Business Support Manager ensure effective management of the service charge budget for the current year and planning/forecast for future years including the FMR Check void units on a regular basis having regard for state of repair and Health, Safety and Fire statutory compliance Host external visits as required Provide direct support to the General Manager as part of the senior leadership team, including participation in the Duty Management rota, including weekends and Bank Holidays Engineering and Maintenance Manage the maintenance and repair of the building and services, fabric, plant machinery, equipment and peripheral areas of the scheme.? Manage the mechanical, electrical and fabric contractors for the shopping centre, ensuring high standards are met through regular reviews, audits and setting clear objectives. Make recommendations to ensure optimum efficiency through regular reviews of key performance indicators.? Ensure regular inspections of the building, services and equipment are undertaken to determine the safety, optimum frequency for planned and periodic maintenance with indication of faults and provision of costs for budgetary purposes.? Responsible for managing the procurement and control of all parts and materials used by the Technical Services Contract team Manage the Technical Services department budgets ensuring correct costs attributed to service charge and car parks delivering these in line with the Business Plan.? Manage the preparation and updating of maintenance records including asset register, operating and maintenance manuals and record drawings via the electronic document storage system.? Ensure the Technical Services department meet relevant legislation and complies with internal policies and procedures and that all projects are completed to contracted standards.? Assist occupiers in the event of an emergency breakdown or malfunction which affects the safety of other retailers, the shopping centre and customers.? Build and maintain effective working relationships with employees throughout the centre, occupiers, contractors, key contacts in the local community and key emergency services.? Ensure effective operational communication including meetings, handovers and reporting.? Collaborate with all other departments including operations, retail liaison, marketing and business support. Work closely with Marketing and commercialisation to understand the requirements for events, activities and on mall retailing. Retail Delivery Support the client with all retail delivery projects, ensuring standards of quality are met and centre processes and procedures adhered to. Project management to include design, scope, communication, time and risk to close out representing Highcross in all project meetings as required. Manage the onsite retail delivery process for all incoming occupiers, Ensuring the correct processes and procedures are followed.? Health and Safety Ensure that all activities comply with relevant legislation e.g. Fire Regularity Reform Act, Health & Safety at Work Act, Data Protection Act etc.? Lead in the management of the health and safety management system, complying with all policies and procedures.? Staff Welfare and Development? Line management responsibilities Technical services coordinator Health& Safety and Compliance coordinator Complete regular performance reviews with all direct reports? Identify those with potential to develop and be stretched. Ensure succession and PDPs are in place. Additional Responsibilities: Attend any training and development courses as necessary. Adhere to all company policies and procedures. Undertake operational management responsibilities as necessary Undertake any other reasonable duties as required to meet the needs of the Centre. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Skills, Knowledge and Experience ONC / HNC Engineering Qualification or equivalent? H&S qualification NEBOSH general and fire safety certificate or equivalent Proven experience in a Technical Management & Facilities role including the management of contracts and contractors? Ability to manage complex budgets to precise timescales? Demonstrate experience of managing a large team? Confident decision maker? Ability to use own initiative and innovate? Excellent communicator at all levels Working Hours - 40hrs per week 5 out of 7 days including late shifts, weekends and bank holidays Salary - £62k Please see our Benefits Booklet for more information.
May 05, 2024
Full time
Purpose of the Role The Technical Services team is responsible for the delivery of a safe and well-maintained shopping Centre, by ensuring that the building, equipment, machinery, and aesthetics are fully maintained and operational through the use of planned, reactive, and cost-effective engineering and maintenance. The department will ensure all records and reports relating to the shopping Centre are kept up-to-date and analysed to identify opportunities for service improvements. A key component to the department is to enhance the brand and overall profitability of the asset by achieving performance targets and other business plan objectives.? Key Responsibilities Collate and check all routine invoices and approve within agreed limits Issue purchase orders for non-routine expenditure.? In collaboration with the Business Support Manager ensure effective management of the service charge budget for the current year and planning/forecast for future years including the FMR Check void units on a regular basis having regard for state of repair and Health, Safety and Fire statutory compliance Host external visits as required Provide direct support to the General Manager as part of the senior leadership team, including participation in the Duty Management rota, including weekends and Bank Holidays Engineering and Maintenance Manage the maintenance and repair of the building and services, fabric, plant machinery, equipment and peripheral areas of the scheme.? Manage the mechanical, electrical and fabric contractors for the shopping centre, ensuring high standards are met through regular reviews, audits and setting clear objectives. Make recommendations to ensure optimum efficiency through regular reviews of key performance indicators.? Ensure regular inspections of the building, services and equipment are undertaken to determine the safety, optimum frequency for planned and periodic maintenance with indication of faults and provision of costs for budgetary purposes.? Responsible for managing the procurement and control of all parts and materials used by the Technical Services Contract team Manage the Technical Services department budgets ensuring correct costs attributed to service charge and car parks delivering these in line with the Business Plan.? Manage the preparation and updating of maintenance records including asset register, operating and maintenance manuals and record drawings via the electronic document storage system.? Ensure the Technical Services department meet relevant legislation and complies with internal policies and procedures and that all projects are completed to contracted standards.? Assist occupiers in the event of an emergency breakdown or malfunction which affects the safety of other retailers, the shopping centre and customers.? Build and maintain effective working relationships with employees throughout the centre, occupiers, contractors, key contacts in the local community and key emergency services.? Ensure effective operational communication including meetings, handovers and reporting.? Collaborate with all other departments including operations, retail liaison, marketing and business support. Work closely with Marketing and commercialisation to understand the requirements for events, activities and on mall retailing. Retail Delivery Support the client with all retail delivery projects, ensuring standards of quality are met and centre processes and procedures adhered to. Project management to include design, scope, communication, time and risk to close out representing Highcross in all project meetings as required. Manage the onsite retail delivery process for all incoming occupiers, Ensuring the correct processes and procedures are followed.? Health and Safety Ensure that all activities comply with relevant legislation e.g. Fire Regularity Reform Act, Health & Safety at Work Act, Data Protection Act etc.? Lead in the management of the health and safety management system, complying with all policies and procedures.? Staff Welfare and Development? Line management responsibilities Technical services coordinator Health& Safety and Compliance coordinator Complete regular performance reviews with all direct reports? Identify those with potential to develop and be stretched. Ensure succession and PDPs are in place. Additional Responsibilities: Attend any training and development courses as necessary. Adhere to all company policies and procedures. Undertake operational management responsibilities as necessary Undertake any other reasonable duties as required to meet the needs of the Centre. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Skills, Knowledge and Experience ONC / HNC Engineering Qualification or equivalent? H&S qualification NEBOSH general and fire safety certificate or equivalent Proven experience in a Technical Management & Facilities role including the management of contracts and contractors? Ability to manage complex budgets to precise timescales? Demonstrate experience of managing a large team? Confident decision maker? Ability to use own initiative and innovate? Excellent communicator at all levels Working Hours - 40hrs per week 5 out of 7 days including late shifts, weekends and bank holidays Salary - £62k Please see our Benefits Booklet for more information.
Job Title: TFGB Coffee Cart Supervisor Location: Putney Salary: £25,642.50 per annum Job Type: Full Time, Permanent About Us: Regenerate is a youth charity based in Roehampton, SW London that aims to create opportunities for young people to thrive. Regenerate's mission is to inspire and support young people by building strong, lasting relationships and creating life changing opportunities; helping them grow in confidence, make the best of their lives and impact the world for good. As part of this mission, in 2014 Regenerate set up The Feel-Good Bakery , a social enterprise which provides a paid job, training, and mentoring to young people aged 16-25 who are facing barriers to employment. The Role: Regenerate/ The Feel-Good Bakery (TFGB) have entered an exciting period of growth in size and impact as a charity, and are looking for supervisors to oversee shifts on their mobile coffee carts, and soon to be completed coffee shop. This is an exciting opportunity for an ambitious person passionate about using their skills in catering/business and working with young people and young adults. The role will be responsible for maintaining the mobile coffee shop sales, and supervising and coaching the young people through their employment. Day to Day Responsibilities: Run the daily operations of the coffee shop Maintain and develop systems and procedures to ensure the TFGB coffee shop runs efficiently and to the highest standards Supervise procedures including food hygiene (HACCP) and chemical safety (COSH) Ensure the outlet's cleanliness and hygiene standards are met, recorded and kept in accordance with food safety standards Handling customer enquiries and complaints Supervise food/drink preparation and sales on shift Carry out stock checks and keep accurate records Oversee product quality and carry out quality control checks to make sure standards are maintained Supervise a small team of young adults (TFGB team members) in the coffee cart Ensure good team morale and effective production Liaise with TFGB Progression Manager to feedback team updates and development Support team member's work on key learning objectives Ensure that the safeguarding policy is followed and all concerns reported to the managing director Calmly deal with any challenging team members, customers or situations that may arise Benefits: A budget equalling 5% of your salary towards Learning, Development and Wellbeing Generous annual leave policy - 25 days plus bank holidays and 3 extra leave days between Christmas and new year Recharge Hours - A few extra hours off per quarter are given for you to re-charge your battery Health Cash Plan Package which includes 24-hour health advice and counselling, contribution to health costs, grocery/high street/gym discounts Wellbeing Wallet - £100 a year towards treats of your choice such as books, pampering kit or days out Regular team days and socials Working for a recognised and respected name in the local borough and charitable youth work sector, which acts as a springboard to future roles and connections Person Specification: Experience : Customer service, or experience in the hospitality industry Abilities & Skills: Excellent interpersonal and communication skills Problem solving Strong attention to detail Organisational skills Flexible/Adaptable Ability to keep calm under pressure Supportive of the aims of Regenerate/TFGB Knowledge of the young people we work with/areas we work within (Desirable) Regenerate aims to be representative of the community we are working with. We recognise that having the strongest workforce possible means hiring and developing the best people across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We're not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Please note all offers of employment will be conditional upon the satisfactory outcome of references, right to work, and DBS checks. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Coffee Cart Manager, Coffee Shop Manager, Beverage Cart Supervisor, Coffee Service Coordinator, Espresso Cart Leader, Beverage Cart Operations Manager, Coffee Shop Supervisor, Mobile Coffee Service Manager, Team Leader, Brew Cart Supervisor, Coffee Cart Operations Supervisor may also be considered for this role.
May 05, 2024
Full time
Job Title: TFGB Coffee Cart Supervisor Location: Putney Salary: £25,642.50 per annum Job Type: Full Time, Permanent About Us: Regenerate is a youth charity based in Roehampton, SW London that aims to create opportunities for young people to thrive. Regenerate's mission is to inspire and support young people by building strong, lasting relationships and creating life changing opportunities; helping them grow in confidence, make the best of their lives and impact the world for good. As part of this mission, in 2014 Regenerate set up The Feel-Good Bakery , a social enterprise which provides a paid job, training, and mentoring to young people aged 16-25 who are facing barriers to employment. The Role: Regenerate/ The Feel-Good Bakery (TFGB) have entered an exciting period of growth in size and impact as a charity, and are looking for supervisors to oversee shifts on their mobile coffee carts, and soon to be completed coffee shop. This is an exciting opportunity for an ambitious person passionate about using their skills in catering/business and working with young people and young adults. The role will be responsible for maintaining the mobile coffee shop sales, and supervising and coaching the young people through their employment. Day to Day Responsibilities: Run the daily operations of the coffee shop Maintain and develop systems and procedures to ensure the TFGB coffee shop runs efficiently and to the highest standards Supervise procedures including food hygiene (HACCP) and chemical safety (COSH) Ensure the outlet's cleanliness and hygiene standards are met, recorded and kept in accordance with food safety standards Handling customer enquiries and complaints Supervise food/drink preparation and sales on shift Carry out stock checks and keep accurate records Oversee product quality and carry out quality control checks to make sure standards are maintained Supervise a small team of young adults (TFGB team members) in the coffee cart Ensure good team morale and effective production Liaise with TFGB Progression Manager to feedback team updates and development Support team member's work on key learning objectives Ensure that the safeguarding policy is followed and all concerns reported to the managing director Calmly deal with any challenging team members, customers or situations that may arise Benefits: A budget equalling 5% of your salary towards Learning, Development and Wellbeing Generous annual leave policy - 25 days plus bank holidays and 3 extra leave days between Christmas and new year Recharge Hours - A few extra hours off per quarter are given for you to re-charge your battery Health Cash Plan Package which includes 24-hour health advice and counselling, contribution to health costs, grocery/high street/gym discounts Wellbeing Wallet - £100 a year towards treats of your choice such as books, pampering kit or days out Regular team days and socials Working for a recognised and respected name in the local borough and charitable youth work sector, which acts as a springboard to future roles and connections Person Specification: Experience : Customer service, or experience in the hospitality industry Abilities & Skills: Excellent interpersonal and communication skills Problem solving Strong attention to detail Organisational skills Flexible/Adaptable Ability to keep calm under pressure Supportive of the aims of Regenerate/TFGB Knowledge of the young people we work with/areas we work within (Desirable) Regenerate aims to be representative of the community we are working with. We recognise that having the strongest workforce possible means hiring and developing the best people across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We're not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Please note all offers of employment will be conditional upon the satisfactory outcome of references, right to work, and DBS checks. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Coffee Cart Manager, Coffee Shop Manager, Beverage Cart Supervisor, Coffee Service Coordinator, Espresso Cart Leader, Beverage Cart Operations Manager, Coffee Shop Supervisor, Mobile Coffee Service Manager, Team Leader, Brew Cart Supervisor, Coffee Cart Operations Supervisor may also be considered for this role.
Housekeeping Supervisor - Bristol (Wraxall) Location: Bristol - Charlton Farm Contract Type : Permanent Hours: 32 to 37 hours (4/5 days) per week Salary : £25,047 - £27,051 fte per annum plus an additional £6.24 per hour for weekend and bank holiday shifts. Join our team for a rewarding career - 98% of staff agree that they are proud to work for CHSW. Please note: We may close this vacancy early if sufficient suitable applications are received; therefore, we recommend you apply early. Join us at Charlton Farm, part of Children's Hospice South West (CHSW). You'll oversee a small, friendly, and supportive team, maintaining high standards in a beautiful environment that cares for children and their families. To help support our work to create moments that matter. About Us Children's Hospice South West, (CHSW) is a successful registered charity dedicated to the provision of hospice care for children with life limiting conditions and their families from the South West. Our work is rooted in compassion and our team is driven by a shared commitment to making the most of short and precious lives. Where you will be working Charlton Farm is situated in beautiful surroundings in Wraxall, at the edge of Bristol. Set in imaginative restorations of listed farm and farm buildings, the hospice has a homely feel and yet provides stunning and spacious accommodation for the whole family, making the most of short and precious lives. The Role Working as part of a friendly and professional team, you will oversee and undertake the delivery of a comprehensive and effective cleaning schedule at the beautiful, Charlton Farm near Bristol. This includes the cleaning of the main house and offices including preparation of children's and family rooms and all main communal areas and bathrooms. The Housekeeping team are also responsible for overseeing the laundering of bed linen and clothes, ironing, stocking up of linen cupboards. Responsibilities include: • Assigning tasks to the housekeeping staff and monitoring their performance• Housekeeping team rota management• Inspecting the areas of housekeeping and addressing any complaints or issues• Issuing and keeping inventories of cleaning supplies and equipment• Informing the Operations Lead about any furniture or equipment that needs replacement or repair• Recruiting, training, and motivating new housekeeping employees• Producing a robust and effective cleaning schedule The Successful Candidate As an enthusiastic and experienced housekeeping/cleaning supervisor, you have an eye for detail and take pride in delivering high standards. Excellent customer service and communication skills are essential as is the ability to adapt to the needs of the families and service. Good knowledge of health and safety in the workplace is also essential to ensure we maintain a safe and welcoming environment for families and staff. an awareness of health and safety in the workplace. What we offer We value our staff and offer an excellent working environment with an enthusiastic and committed team, you will also benefit from: • 33 days (plus bank holidays) holiday entitlement, which increases with service• enhanced sick pay scheme?rising up?to 6 months full and 6 months half pay• enhancements for working weekends and bank holidays• personal pension scheme with 7% employer contribution• family friendly policies, with enhanced maternity/adoption pay• occupational health, wellbeing and counselling services and employee assistance programme• group life insurance scheme• training and development opportunities• environmental and green agenda• a supportive and inclusive environment• a chance to make a real difference How to Apply Please apply by clicking on the link before the closing date. Please visit our website to find out more, use our email to contact one of our HR team today, or to set up an informal chat about the role - we would love to hear from you! Closing Date: 10th May 2024 Anticipated Interviews : w/c 20th May 2024 CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must obtain an enhanced DBS disclosure. Charity Registration Number: . Why Work For Us? This fantastic opportunity will give you the chance to explore the wonders of the South West, whether you are already located here, you are a returner or looking for a different way of life; the South West offers a high quality of life and great leisure opportunities. These environmental attractions are matched by the excellent reputation of the highly successful Children's Hospice South West (CHSW) as an organisation and local employer. You may also have experience in the following: Domestic Team Leader, Housekeeping Assistant, Housekeeper, Housekeeping, Cleaner, Cleaning Assistant, Cleaning Operative, Hospitality Assistant, Cleaning Supervisor, Cleaning Manager. etc. REF-213676
May 05, 2024
Full time
Housekeeping Supervisor - Bristol (Wraxall) Location: Bristol - Charlton Farm Contract Type : Permanent Hours: 32 to 37 hours (4/5 days) per week Salary : £25,047 - £27,051 fte per annum plus an additional £6.24 per hour for weekend and bank holiday shifts. Join our team for a rewarding career - 98% of staff agree that they are proud to work for CHSW. Please note: We may close this vacancy early if sufficient suitable applications are received; therefore, we recommend you apply early. Join us at Charlton Farm, part of Children's Hospice South West (CHSW). You'll oversee a small, friendly, and supportive team, maintaining high standards in a beautiful environment that cares for children and their families. To help support our work to create moments that matter. About Us Children's Hospice South West, (CHSW) is a successful registered charity dedicated to the provision of hospice care for children with life limiting conditions and their families from the South West. Our work is rooted in compassion and our team is driven by a shared commitment to making the most of short and precious lives. Where you will be working Charlton Farm is situated in beautiful surroundings in Wraxall, at the edge of Bristol. Set in imaginative restorations of listed farm and farm buildings, the hospice has a homely feel and yet provides stunning and spacious accommodation for the whole family, making the most of short and precious lives. The Role Working as part of a friendly and professional team, you will oversee and undertake the delivery of a comprehensive and effective cleaning schedule at the beautiful, Charlton Farm near Bristol. This includes the cleaning of the main house and offices including preparation of children's and family rooms and all main communal areas and bathrooms. The Housekeeping team are also responsible for overseeing the laundering of bed linen and clothes, ironing, stocking up of linen cupboards. Responsibilities include: • Assigning tasks to the housekeeping staff and monitoring their performance• Housekeeping team rota management• Inspecting the areas of housekeeping and addressing any complaints or issues• Issuing and keeping inventories of cleaning supplies and equipment• Informing the Operations Lead about any furniture or equipment that needs replacement or repair• Recruiting, training, and motivating new housekeeping employees• Producing a robust and effective cleaning schedule The Successful Candidate As an enthusiastic and experienced housekeeping/cleaning supervisor, you have an eye for detail and take pride in delivering high standards. Excellent customer service and communication skills are essential as is the ability to adapt to the needs of the families and service. Good knowledge of health and safety in the workplace is also essential to ensure we maintain a safe and welcoming environment for families and staff. an awareness of health and safety in the workplace. What we offer We value our staff and offer an excellent working environment with an enthusiastic and committed team, you will also benefit from: • 33 days (plus bank holidays) holiday entitlement, which increases with service• enhanced sick pay scheme?rising up?to 6 months full and 6 months half pay• enhancements for working weekends and bank holidays• personal pension scheme with 7% employer contribution• family friendly policies, with enhanced maternity/adoption pay• occupational health, wellbeing and counselling services and employee assistance programme• group life insurance scheme• training and development opportunities• environmental and green agenda• a supportive and inclusive environment• a chance to make a real difference How to Apply Please apply by clicking on the link before the closing date. Please visit our website to find out more, use our email to contact one of our HR team today, or to set up an informal chat about the role - we would love to hear from you! Closing Date: 10th May 2024 Anticipated Interviews : w/c 20th May 2024 CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must obtain an enhanced DBS disclosure. Charity Registration Number: . Why Work For Us? This fantastic opportunity will give you the chance to explore the wonders of the South West, whether you are already located here, you are a returner or looking for a different way of life; the South West offers a high quality of life and great leisure opportunities. These environmental attractions are matched by the excellent reputation of the highly successful Children's Hospice South West (CHSW) as an organisation and local employer. You may also have experience in the following: Domestic Team Leader, Housekeeping Assistant, Housekeeper, Housekeeping, Cleaner, Cleaning Assistant, Cleaning Operative, Hospitality Assistant, Cleaning Supervisor, Cleaning Manager. etc. REF-213676
You have responsibility for the daily management of the Residence under the direction of the Operations Manager and via the Company's monitoring procedures. You will be responsible for ensuring a high standard of customer service and administration is provided at all times in order to maintain operational standards and to maximise revenue generation.A main focus of the role is ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures. Financial management is a main focus of the role with responsibility, in conjunction with the Operations Manager, for the daily management of budgets and cost control.The close working relationship with the Operations Manager and the local team is critical to the success of this role and the Residence. It is essential that you have the ability to work on your own as well as part a team and can communicate effectively at all levels.The role is a hands-on position which will require you to be able to balance the serious aspects of the role while providing a social and fun atmosphere to create a community where students want to live and work Business Development Actively support the Operations Manager in leading the business and revenue generating opportunities by working with the Operations Manager, as required, to:o complete sales viewings;o manage the student renewal and expansion process; ando instigate and/or wholly participate in promotional & marketing activities. Customer Care Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers' expectations and service levels, and in line with the National Code of Standards and company own procedures. Engaging with residents to help provide a 'home-from-home' experience. Be fully conversant with the residences' Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise. Daily Management Daily management of the residence to the high standards by interpreting and implementing policies and procedures. Ensure daily night services log has been checked and any appropriate action required has been taken or escalated to the Operations Manager. Maintaining Management Standards Assist with the operation of the residence and deputise in the Operations Manager's absence. Implementation of (and ensuring the residence's adherence to) the Company's systems and processes for monitoring standards and audits within the residence. Financial Management Effective and accurate credit control to ensure no outstanding debt on client accounts, taking remedial actions to collect outstanding debt in line with policies and procedures. Use of StuRents, to input financial information and to extract important financial information. Ensure billing is completed in line with company procedures. Maintain full and up-to-date knowledge of the Company's cash-handling procedures and ensure all relevant staff are competent in the appropriate handling of cash within the residence. Transaction management through full and correct receipting and use of all financial and booking systems. Health & Safety Follow policies and procedures dictated by current H&S legislation. Along with the Operations Manager ensure that health and safety checks are completed including fire alarm testing, emergency light testing, monthly checks, emergency equipment and emergency evacuation practices. Maintenance, Cleaning & Visual Standards Ensure reactive maintenance work is carried out promptly and in line with the national Code of Standards. Planned maintenance is carried out in line with residence requirements . Liaise with maintenance technician and contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Ensure all legislative requirements for cleaning and maintenance are met through implementation of company policies and operating practices. Ensure that a high visual standard is maintained to ensure brand compliance and a high standard of presentation is maintained throughout the residence. Reporting, Audits and Compliance Assist Operations Manager with month-end reports in line with company procedures. Keep OM fully updated with pertinent issues, requesting involvement where necessary/appropriate. Ensure compliance in all areas by keeping up to date records in line with company policy. Liaise with maintenance contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Team Management and Training Assist the OM with the management of the housekeeping and maintenance team in all aspects from recruitment, performance management, communication, employee relations and off-boarding within the guidelines defined by HR policy in line with employment legislation. Manage holiday and lieu requests for housekeeping and maintenance team, ensuring adequate cover for the residence at all times and ensure Breathe HR is updated on a regular basis. Manage leave to ensure that minimal amounts (if any) require to be carried forward to the following calendar year. Assist the OM with the management of poor performance and absence management in line with company procedures and guidelines. Ensure mandatory training is undertaken by housekeeping and maintenance team, ensuring that these team members have the appropriate skills in order to effectively carry out their job role. Provide and recommend training and development as part of the performance appraisal system.
May 04, 2024
Full time
You have responsibility for the daily management of the Residence under the direction of the Operations Manager and via the Company's monitoring procedures. You will be responsible for ensuring a high standard of customer service and administration is provided at all times in order to maintain operational standards and to maximise revenue generation.A main focus of the role is ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures. Financial management is a main focus of the role with responsibility, in conjunction with the Operations Manager, for the daily management of budgets and cost control.The close working relationship with the Operations Manager and the local team is critical to the success of this role and the Residence. It is essential that you have the ability to work on your own as well as part a team and can communicate effectively at all levels.The role is a hands-on position which will require you to be able to balance the serious aspects of the role while providing a social and fun atmosphere to create a community where students want to live and work Business Development Actively support the Operations Manager in leading the business and revenue generating opportunities by working with the Operations Manager, as required, to:o complete sales viewings;o manage the student renewal and expansion process; ando instigate and/or wholly participate in promotional & marketing activities. Customer Care Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers' expectations and service levels, and in line with the National Code of Standards and company own procedures. Engaging with residents to help provide a 'home-from-home' experience. Be fully conversant with the residences' Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise. Daily Management Daily management of the residence to the high standards by interpreting and implementing policies and procedures. Ensure daily night services log has been checked and any appropriate action required has been taken or escalated to the Operations Manager. Maintaining Management Standards Assist with the operation of the residence and deputise in the Operations Manager's absence. Implementation of (and ensuring the residence's adherence to) the Company's systems and processes for monitoring standards and audits within the residence. Financial Management Effective and accurate credit control to ensure no outstanding debt on client accounts, taking remedial actions to collect outstanding debt in line with policies and procedures. Use of StuRents, to input financial information and to extract important financial information. Ensure billing is completed in line with company procedures. Maintain full and up-to-date knowledge of the Company's cash-handling procedures and ensure all relevant staff are competent in the appropriate handling of cash within the residence. Transaction management through full and correct receipting and use of all financial and booking systems. Health & Safety Follow policies and procedures dictated by current H&S legislation. Along with the Operations Manager ensure that health and safety checks are completed including fire alarm testing, emergency light testing, monthly checks, emergency equipment and emergency evacuation practices. Maintenance, Cleaning & Visual Standards Ensure reactive maintenance work is carried out promptly and in line with the national Code of Standards. Planned maintenance is carried out in line with residence requirements . Liaise with maintenance technician and contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Ensure all legislative requirements for cleaning and maintenance are met through implementation of company policies and operating practices. Ensure that a high visual standard is maintained to ensure brand compliance and a high standard of presentation is maintained throughout the residence. Reporting, Audits and Compliance Assist Operations Manager with month-end reports in line with company procedures. Keep OM fully updated with pertinent issues, requesting involvement where necessary/appropriate. Ensure compliance in all areas by keeping up to date records in line with company policy. Liaise with maintenance contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Team Management and Training Assist the OM with the management of the housekeeping and maintenance team in all aspects from recruitment, performance management, communication, employee relations and off-boarding within the guidelines defined by HR policy in line with employment legislation. Manage holiday and lieu requests for housekeeping and maintenance team, ensuring adequate cover for the residence at all times and ensure Breathe HR is updated on a regular basis. Manage leave to ensure that minimal amounts (if any) require to be carried forward to the following calendar year. Assist the OM with the management of poor performance and absence management in line with company procedures and guidelines. Ensure mandatory training is undertaken by housekeeping and maintenance team, ensuring that these team members have the appropriate skills in order to effectively carry out their job role. Provide and recommend training and development as part of the performance appraisal system.
Purpose of the Role To be the technical lead for all functions and services within the building. To establish, implement and maintain effective management of systems and procedures in the delivery and continuity of service of the mechanical and electrical services at One Angel Court. The Engineering Manager will work alongside the wider property team, supporting the Senior Property Manager and Property Manager, deputising where necessary. They will assist in providing strategic technical direction, strong leadership, as well as operational planning and solutions. A strong communicator, they will act as the Managing Agent interface for technical activity with the assistance and support as required by the Central Engineering and Operations team. Key Responsibilities Leadership & People Management Demonstrate their ability as a proven leader of people, capable of getting the most out of their multi-disciplinary team including the technical supply chain. Understand the mutual and strategic goal for the building and the client. Provide outstanding leadership to maintain an exceptionally high standard of service delivery encompassing technical innovation, sustainability and customer focus. Operational/Technical Oversee and be responsible for the delivery of technical services operations in One Angel Court through the technical services compliance teams and service partners. Oversee and be responsible for the delivery of electrical/technical services operations across the technical services teams and service partners. Ensure that each One Angel Court technical asset is managed and maintained in a proactive and customer focused manner that is cost effective and reliable. Produce and constantly review monthly audit program to provide clear reporting data on supply chain performance. Ensure the agreed CAFM system is implemented, reporting functionality is used by all departments and reported monthly in line with business guidelines, with any failures to comply escalated to the General Manager within monthly reporting criteria. Prepare and manage engineering service charge budgets and ensure effective budget control including the preparation of relevant specifications, raising orders, instructions, contracts and verifying (processing) invoices are in place and management is always in line with business guidelines and expectations. Develop, implement and manage Environmental and Energy Conservation Programmes ensuring optimum usage of energy by utilising the systems available. Prepare a program and pathway for review in line with Savills PLC commitment to net zero. MEP Develop, implement, and maintain maintenance strategies and systems for the building, facilities and public realm area. By instructing the establishment of a strong Pre Planned Maintenance (PPM) strategy, the use of KPIs, industry best practices and contract management techniques, ensure compliance with statutory obligations, manufacturer's warranty requirements and obligations set by our client and customers. Ensure adherence to, on behalf of the Landlord and occupiers, the technical obligations within the occupier lease agreements. Manage all latent base build defects ensuring the information on the defect is sent to the relevant parties until the defect is rectified. Fabric Management Ensure that regular meetings are held with the Fabric management team and there is full cohesion on management and projects. Support the fabric management team and property manager to deliver the building fabric and ensure the fabric is maintained according to the design specification required and works by the technical team do not compromise this. ICT Ensure that all ICT systems including converged network, telephony, local systems at asset level (access control systems, CCTV, desk top PCs etc.) are compliant with statutory and data protection obligations including GDPR and support the business need. Customer Orientation/Stakeholder Engagement Commercial awareness, business acumen Work with the wider One Angel Court team to support the client's events and community programmes from a technical perspective. Ensure that good relations with all key stakeholders are established and maintained. Advise the General Manager immediately of any potential threats or reputational damage, major incidents or accidents resulting from an issue with the technical aspects of the building. Report on any tenant related issue or any issue that could or will involve the HSE or EHO. Review and assist the with Occupier License Applications. Assisting the Savills Central Team in ensuring review and comment on drawings, specification and reports submitted by the Occupiers and advise the Savills Central Team of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit-out work and liaise as necessary to ensure that work complies with the approved License for Alteration. Carry out random inspection of fit-out works and report, liaise on findings, as necessary. Ensure all demised M&E contracts are kept and maintained to the required standards, with the assistance of the demised services team and technical service provider. Contract Management Ensure the building has suitable utility contracts in place and recharges are completed in a timely manner. Ensure strong relationships with the management teams of all site delivery partners and ensure all parties work in a harmonious manner in support of the wider One Angel Court community. Site delivery partners include but are not limited to: VT MEP Maintenance partners UKPN / SSE Telecom and ICT providers Utility partners Savills Specialist Consultancy teams Through the Technical/Operational Service teams, develop specifications and scope for each of the specialist contracts and tender in accordance with the procurement procedures and policies. Ensure the appointed technical service partners are adequately briefed, resourced and monitored to be effective in the delivery of their services, reporting any occurrences of failure.Attend key monthly meetings with the associated service partners. Review Partners reports and any proposals, liaising with internal departments for guidance and management where required.Ensur
May 04, 2024
Full time
Purpose of the Role To be the technical lead for all functions and services within the building. To establish, implement and maintain effective management of systems and procedures in the delivery and continuity of service of the mechanical and electrical services at One Angel Court. The Engineering Manager will work alongside the wider property team, supporting the Senior Property Manager and Property Manager, deputising where necessary. They will assist in providing strategic technical direction, strong leadership, as well as operational planning and solutions. A strong communicator, they will act as the Managing Agent interface for technical activity with the assistance and support as required by the Central Engineering and Operations team. Key Responsibilities Leadership & People Management Demonstrate their ability as a proven leader of people, capable of getting the most out of their multi-disciplinary team including the technical supply chain. Understand the mutual and strategic goal for the building and the client. Provide outstanding leadership to maintain an exceptionally high standard of service delivery encompassing technical innovation, sustainability and customer focus. Operational/Technical Oversee and be responsible for the delivery of technical services operations in One Angel Court through the technical services compliance teams and service partners. Oversee and be responsible for the delivery of electrical/technical services operations across the technical services teams and service partners. Ensure that each One Angel Court technical asset is managed and maintained in a proactive and customer focused manner that is cost effective and reliable. Produce and constantly review monthly audit program to provide clear reporting data on supply chain performance. Ensure the agreed CAFM system is implemented, reporting functionality is used by all departments and reported monthly in line with business guidelines, with any failures to comply escalated to the General Manager within monthly reporting criteria. Prepare and manage engineering service charge budgets and ensure effective budget control including the preparation of relevant specifications, raising orders, instructions, contracts and verifying (processing) invoices are in place and management is always in line with business guidelines and expectations. Develop, implement and manage Environmental and Energy Conservation Programmes ensuring optimum usage of energy by utilising the systems available. Prepare a program and pathway for review in line with Savills PLC commitment to net zero. MEP Develop, implement, and maintain maintenance strategies and systems for the building, facilities and public realm area. By instructing the establishment of a strong Pre Planned Maintenance (PPM) strategy, the use of KPIs, industry best practices and contract management techniques, ensure compliance with statutory obligations, manufacturer's warranty requirements and obligations set by our client and customers. Ensure adherence to, on behalf of the Landlord and occupiers, the technical obligations within the occupier lease agreements. Manage all latent base build defects ensuring the information on the defect is sent to the relevant parties until the defect is rectified. Fabric Management Ensure that regular meetings are held with the Fabric management team and there is full cohesion on management and projects. Support the fabric management team and property manager to deliver the building fabric and ensure the fabric is maintained according to the design specification required and works by the technical team do not compromise this. ICT Ensure that all ICT systems including converged network, telephony, local systems at asset level (access control systems, CCTV, desk top PCs etc.) are compliant with statutory and data protection obligations including GDPR and support the business need. Customer Orientation/Stakeholder Engagement Commercial awareness, business acumen Work with the wider One Angel Court team to support the client's events and community programmes from a technical perspective. Ensure that good relations with all key stakeholders are established and maintained. Advise the General Manager immediately of any potential threats or reputational damage, major incidents or accidents resulting from an issue with the technical aspects of the building. Report on any tenant related issue or any issue that could or will involve the HSE or EHO. Review and assist the with Occupier License Applications. Assisting the Savills Central Team in ensuring review and comment on drawings, specification and reports submitted by the Occupiers and advise the Savills Central Team of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit-out work and liaise as necessary to ensure that work complies with the approved License for Alteration. Carry out random inspection of fit-out works and report, liaise on findings, as necessary. Ensure all demised M&E contracts are kept and maintained to the required standards, with the assistance of the demised services team and technical service provider. Contract Management Ensure the building has suitable utility contracts in place and recharges are completed in a timely manner. Ensure strong relationships with the management teams of all site delivery partners and ensure all parties work in a harmonious manner in support of the wider One Angel Court community. Site delivery partners include but are not limited to: VT MEP Maintenance partners UKPN / SSE Telecom and ICT providers Utility partners Savills Specialist Consultancy teams Through the Technical/Operational Service teams, develop specifications and scope for each of the specialist contracts and tender in accordance with the procurement procedures and policies. Ensure the appointed technical service partners are adequately briefed, resourced and monitored to be effective in the delivery of their services, reporting any occurrences of failure.Attend key monthly meetings with the associated service partners. Review Partners reports and any proposals, liaising with internal departments for guidance and management where required.Ensur
AC Manager is a Manager role within Operations, reporting to the Area Manager. The AC Manager is the single point of accountability for delivery of volume, quality, and applicable service level performance targets of an AC or a group of smaller ACs. The role is responsible for leadership and oversight of AC operations, including assessments, admin activities, customer service, facilities, and health & safety. Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels Deliver team objectives and performance against targets through robust performance management methods Facilitate communications which support delivery Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery Work with Area Manager to drive continuous improvement and disseminate though team Investigate and resolve customer complaints and escalate serious complaints as required Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Team Performance Leader(s) Clinical Standards Lead(s) if required) Ensure Team Performance Leader(s) or Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets Ensure Team Performance Leader(s) or Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution Support the continuous professional development of staff and encourage shared learning Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence Other ad hoc duties as required Clinical ACMs should retain and maintain their approval for all areas they are trained, and as and when required by the operation you will be expected to carry out assessments and other clinical duties Experience leading and developing teams Experience of delivering challenging performance targets Clinical experience helpful but not essential Individual Competencies Able to balance needs of the business and customer/client. Seeks feedback and reviews and refines approaches to anticipate and deliver better customer/client service Delivers high quality work; manages and monitors the quality of work by team and takes action to ensure standards are met Able to meet workload requirements and to manage, allocate and monitor team workload to meet output expectations Able to build good working relationships and promote cooperation within and across departments/locations to deliver results Able to communicate clearly; able to employ a variety of media to communicate effectively with, understand and influence a range of audiences Able to champion direction set by senior management and inspire team to deliver results Able to drive continuous improvement EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
May 04, 2024
Full time
AC Manager is a Manager role within Operations, reporting to the Area Manager. The AC Manager is the single point of accountability for delivery of volume, quality, and applicable service level performance targets of an AC or a group of smaller ACs. The role is responsible for leadership and oversight of AC operations, including assessments, admin activities, customer service, facilities, and health & safety. Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels Deliver team objectives and performance against targets through robust performance management methods Facilitate communications which support delivery Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery Work with Area Manager to drive continuous improvement and disseminate though team Investigate and resolve customer complaints and escalate serious complaints as required Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Team Performance Leader(s) Clinical Standards Lead(s) if required) Ensure Team Performance Leader(s) or Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets Ensure Team Performance Leader(s) or Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution Support the continuous professional development of staff and encourage shared learning Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence Other ad hoc duties as required Clinical ACMs should retain and maintain their approval for all areas they are trained, and as and when required by the operation you will be expected to carry out assessments and other clinical duties Experience leading and developing teams Experience of delivering challenging performance targets Clinical experience helpful but not essential Individual Competencies Able to balance needs of the business and customer/client. Seeks feedback and reviews and refines approaches to anticipate and deliver better customer/client service Delivers high quality work; manages and monitors the quality of work by team and takes action to ensure standards are met Able to meet workload requirements and to manage, allocate and monitor team workload to meet output expectations Able to build good working relationships and promote cooperation within and across departments/locations to deliver results Able to communicate clearly; able to employ a variety of media to communicate effectively with, understand and influence a range of audiences Able to champion direction set by senior management and inspire team to deliver results Able to drive continuous improvement EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
The Corporate Strategy and Solutions team partners with Macquarie businesses and support areas to pursue commercial opportunities, navigate complex business issues, and help facilitate change. We are a driven, collaborative and diverse team that works closely with business leaders across areas of strategy and business development, mergers and acquisitions, operational improvement, digital and climate related work. At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes. What role will you play? We work across all of Macquarie's business groups and support functions, so our projects are varied; for example, our recent work has included energy transition strategy, the establishment of new renewable energy businesses, geographic expansion, business unit transformations, regulatory change, and strategy development for the Macquarie Group Foundation (our philanthropic arm). We're proud to offer a flat, collaborative environment, exposure to business leaders and a reputation that means your point of view is expected and heard. What you offer You have 3+ years' experience in a strategy consulting role or similar. You bring a strong and broad consulting toolkit and commercial experience gained across multiple engagements and/or industries. An ability to apply yourself to complex and ambiguous problems. An expert relationship builder and able to adapt your communication style to a range of audiences. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. Benefits Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include: Hybrid and flexible working arrangements One wellbeing leave day per year and minimum 25 days of annual leave. Primary carers are eligible for minimum 20 weeks paid leave and minimum 6 weeks for secondary carer Paid volunteer leave and donation matching Range of benefits to support your physical, psychological and financial wellbeing Employee Assistance Program Recognition and service awards About the Corporate Operations Group In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation. Our commitment to Diversity, Equity and Inclusion We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.
May 04, 2024
Full time
The Corporate Strategy and Solutions team partners with Macquarie businesses and support areas to pursue commercial opportunities, navigate complex business issues, and help facilitate change. We are a driven, collaborative and diverse team that works closely with business leaders across areas of strategy and business development, mergers and acquisitions, operational improvement, digital and climate related work. At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes. What role will you play? We work across all of Macquarie's business groups and support functions, so our projects are varied; for example, our recent work has included energy transition strategy, the establishment of new renewable energy businesses, geographic expansion, business unit transformations, regulatory change, and strategy development for the Macquarie Group Foundation (our philanthropic arm). We're proud to offer a flat, collaborative environment, exposure to business leaders and a reputation that means your point of view is expected and heard. What you offer You have 3+ years' experience in a strategy consulting role or similar. You bring a strong and broad consulting toolkit and commercial experience gained across multiple engagements and/or industries. An ability to apply yourself to complex and ambiguous problems. An expert relationship builder and able to adapt your communication style to a range of audiences. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. Benefits Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include: Hybrid and flexible working arrangements One wellbeing leave day per year and minimum 25 days of annual leave. Primary carers are eligible for minimum 20 weeks paid leave and minimum 6 weeks for secondary carer Paid volunteer leave and donation matching Range of benefits to support your physical, psychological and financial wellbeing Employee Assistance Program Recognition and service awards About the Corporate Operations Group In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation. Our commitment to Diversity, Equity and Inclusion We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.