A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Customer Service team with a Resource Scheduler who will support with neighbourhood or repairs queries and will be hired initially on a 6 month FTC. The role is based close to Richmond, close to a station. This position will be a fully office based position initially so you will need to live in the SW London area. Your new roleYour new role will involve resolving customer queries, owning them from start to finish across various channels including phone, email, webchat and social media. You will support customers accessing online services, making referrals and signposting, taking reports of anti-social behaviour or dealing with repairs/maintenance queries. A large proportion of this role will involve the scheduling, planning and support with maintenance queries, booking in engineers and a full cycle of resource planning within a housing association environment.What you'll need to succeedIn order to be successful, you must have recent experience within a Contact Centre ideally with scheduling of repairs, maintenance and planning in an office-based customer service position, ideally with experience in housing, property, construction or public services. You will be within easy reach of Richmond/ South West London and be immediately available to start work as this is a fully on site position. What you'll get in returnIn return you'll be offered a 6 month fixed term contract with possibility to extend subject to organisational needs and personal performance, you will be offered a competitive salary of £30,000 (pro-rata over the 6 months), other benefits include 27 days holiday plus bank holidays (pro-rata over 6 months), hours are 36 per week either 8-4.15 Monday to Thursday and 8-4pm on Friday or 9-5.15 Monday to Thursday and 9-5pm on Friday, well-being allowance of £30 per month and other fantastic benefits.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 29, 2024
Full time
A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Customer Service team with a Resource Scheduler who will support with neighbourhood or repairs queries and will be hired initially on a 6 month FTC. The role is based close to Richmond, close to a station. This position will be a fully office based position initially so you will need to live in the SW London area. Your new roleYour new role will involve resolving customer queries, owning them from start to finish across various channels including phone, email, webchat and social media. You will support customers accessing online services, making referrals and signposting, taking reports of anti-social behaviour or dealing with repairs/maintenance queries. A large proportion of this role will involve the scheduling, planning and support with maintenance queries, booking in engineers and a full cycle of resource planning within a housing association environment.What you'll need to succeedIn order to be successful, you must have recent experience within a Contact Centre ideally with scheduling of repairs, maintenance and planning in an office-based customer service position, ideally with experience in housing, property, construction or public services. You will be within easy reach of Richmond/ South West London and be immediately available to start work as this is a fully on site position. What you'll get in returnIn return you'll be offered a 6 month fixed term contract with possibility to extend subject to organisational needs and personal performance, you will be offered a competitive salary of £30,000 (pro-rata over the 6 months), other benefits include 27 days holiday plus bank holidays (pro-rata over 6 months), hours are 36 per week either 8-4.15 Monday to Thursday and 8-4pm on Friday or 9-5.15 Monday to Thursday and 9-5pm on Friday, well-being allowance of £30 per month and other fantastic benefits.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Service Administrator Starting salary: £25,000 per annum Monday - Friday. 37.5 hour working week. Monday - Thursday, 8:30am - 5pm and Friday, 8:30am - 3:45pm (45 minute lunch break). Holiday entitlement: 32 days (including 8 Bank Holidays) Kettering area. Office based. Permanent Match Recruitment are working in partnership with their client based in Kettering. Our client is a leading manufacturing firm with multiple brands within its group. All details regarding the sector will be revealed during shortlisting. You'll be working within our client's Service team, reporting to a Customer Experience Manager and working alongside 6 colleagues. This is lively and busy team. This role is a mix of both office administration and a high amount of telephone calls, communicating with internal colleagues, field based engineers and their customers. The ideal person will have experience working alongside a "live" operation, working to time related deadlines and have experience in coordinating the diaries of field based colleagues to attend scheduled appointments. If you've been a Scheduler or Planner, this role would suit you. Summary of your day to day duties: Communicating with field based service engineers and supporting them with their enquires from the office Reviewing future planned workload and correctly allocating to the relevant engineer with the skillset and in the relevant geographical area Review maintenance contracts and ensure these are being met under company Service Level Agreements Reviewing and processing any claims relevant to the customer's maintenance agreements Ensuring all "jobs" on system are effectively coded and regularly updated for internal visibility Ensuring correct invoicing for the carried out work through their company system All other general administration relevant to fulfilling the role Please apply today to learn more and be considered and shortlisted. Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven't received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don't be despondent and feel free to apply to future job adverts.
Apr 28, 2024
Full time
Service Administrator Starting salary: £25,000 per annum Monday - Friday. 37.5 hour working week. Monday - Thursday, 8:30am - 5pm and Friday, 8:30am - 3:45pm (45 minute lunch break). Holiday entitlement: 32 days (including 8 Bank Holidays) Kettering area. Office based. Permanent Match Recruitment are working in partnership with their client based in Kettering. Our client is a leading manufacturing firm with multiple brands within its group. All details regarding the sector will be revealed during shortlisting. You'll be working within our client's Service team, reporting to a Customer Experience Manager and working alongside 6 colleagues. This is lively and busy team. This role is a mix of both office administration and a high amount of telephone calls, communicating with internal colleagues, field based engineers and their customers. The ideal person will have experience working alongside a "live" operation, working to time related deadlines and have experience in coordinating the diaries of field based colleagues to attend scheduled appointments. If you've been a Scheduler or Planner, this role would suit you. Summary of your day to day duties: Communicating with field based service engineers and supporting them with their enquires from the office Reviewing future planned workload and correctly allocating to the relevant engineer with the skillset and in the relevant geographical area Review maintenance contracts and ensure these are being met under company Service Level Agreements Reviewing and processing any claims relevant to the customer's maintenance agreements Ensuring all "jobs" on system are effectively coded and regularly updated for internal visibility Ensuring correct invoicing for the carried out work through their company system All other general administration relevant to fulfilling the role Please apply today to learn more and be considered and shortlisted. Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven't received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don't be despondent and feel free to apply to future job adverts.
We have an exciting opportunity for a Scheduler to join the team at UK Power Networks in Bury St Edmunds. The role will involve handling General and Smart Metering Enquiries. The role will be for 12-18 months. The position will require the successful candidate to work full time in the office. DIMENSIONS: • To safely and effectively schedule staff (direct and contractors) in the Region. • Achieving full utilisation of the resources and updating scheduling tools or any new scheduling systems. • Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work. • Raise and process purchase orders using SAP, including the generation of management reports. • Provide regular feedback to the Field Engineers and Field Staff Supervisors. • Take and resolves telephone queries from internal and external customers. • Liaise with other Directorates as necessary to ensure effective working at the Regional Office. • Support the investigation of customer complaints. • Record and co-ordinate Electricity Guaranteed Standards. • Records annual leave and other absence. • Liaise with Field Staff and update systems with timely information from site as required. • Liaison with Local Authorities regarding NRSWA and Section 74 issues. • Liaise with contactors to ensure compliance with section 74 of the New Roads and Street Works Act. • Raising or requesting Street Works Notices and Permits as appropriate • To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are effectively scheduled and fully utilised. • Ensure compliance with policies and procedures. • Be required to carry out a storm role during emergencies. PRINCIPLE ACCOUNTABILITIES: Financial: • Schedule staff effectively in order to keep overtime expenditure to minimum levels. Customer: • Liaise with field staff and update systems in a timely fashion to ensure our customers are given up to date information regarding their jobs. • Ensure that Electricity Guaranteed Standards are adhered to and correctly recorded. • Liaison with customers where appropriate to make appointments and provide updates on progress with jobs. • Effective scheduling of resources to minimise CML impact and customer complaints. Process: • Safely and effectively schedule staff (direct and contractors). • Update SAP and other systems in a timely manner. • Raise purchase orders when required in a timely manner. • Ensure that the scheduling systems are updated regularly to ensure there is good visibility of all staff. • Record annual leave and other absence for all field based staff in the Region. • Liaise with contractors to ensure compliance with section 74 of the New Roads and Street Works Act. • Manage workloads efficiently and to time. People: • Active participation in Individual Performance Review (IPR) sessions with your Line Manager. • Attendance at monthly Team Briefings. • Management of days lost through sickness. • Management of days lost through accidents. • Management of non-lost time accidents. KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE: • A basic understanding of the Network and the various types of jobs undertaken would be an advantage. • Ability to work in a pressured environment as part of a highly focused team. • Good level PC literacy, with the ability to learn and use a variety of systems with fast and accurate keyboard skills. • Team working The drive and ability to work co-operatively with others to achieve shared goals and optimise the contribution of all members of the team. • Initiative - A bias for action and problem resolution. • Flexible attitude to work and working hours. • Ability to build good working relationships with other staff and other teams within UK Power Networks and external partners. • Level 3 City & Guilds 2339 formally 2322 certificate in electrical technology engineering would be an advantage. LMIND
Apr 28, 2024
Contractor
We have an exciting opportunity for a Scheduler to join the team at UK Power Networks in Bury St Edmunds. The role will involve handling General and Smart Metering Enquiries. The role will be for 12-18 months. The position will require the successful candidate to work full time in the office. DIMENSIONS: • To safely and effectively schedule staff (direct and contractors) in the Region. • Achieving full utilisation of the resources and updating scheduling tools or any new scheduling systems. • Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work. • Raise and process purchase orders using SAP, including the generation of management reports. • Provide regular feedback to the Field Engineers and Field Staff Supervisors. • Take and resolves telephone queries from internal and external customers. • Liaise with other Directorates as necessary to ensure effective working at the Regional Office. • Support the investigation of customer complaints. • Record and co-ordinate Electricity Guaranteed Standards. • Records annual leave and other absence. • Liaise with Field Staff and update systems with timely information from site as required. • Liaison with Local Authorities regarding NRSWA and Section 74 issues. • Liaise with contactors to ensure compliance with section 74 of the New Roads and Street Works Act. • Raising or requesting Street Works Notices and Permits as appropriate • To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are effectively scheduled and fully utilised. • Ensure compliance with policies and procedures. • Be required to carry out a storm role during emergencies. PRINCIPLE ACCOUNTABILITIES: Financial: • Schedule staff effectively in order to keep overtime expenditure to minimum levels. Customer: • Liaise with field staff and update systems in a timely fashion to ensure our customers are given up to date information regarding their jobs. • Ensure that Electricity Guaranteed Standards are adhered to and correctly recorded. • Liaison with customers where appropriate to make appointments and provide updates on progress with jobs. • Effective scheduling of resources to minimise CML impact and customer complaints. Process: • Safely and effectively schedule staff (direct and contractors). • Update SAP and other systems in a timely manner. • Raise purchase orders when required in a timely manner. • Ensure that the scheduling systems are updated regularly to ensure there is good visibility of all staff. • Record annual leave and other absence for all field based staff in the Region. • Liaise with contractors to ensure compliance with section 74 of the New Roads and Street Works Act. • Manage workloads efficiently and to time. People: • Active participation in Individual Performance Review (IPR) sessions with your Line Manager. • Attendance at monthly Team Briefings. • Management of days lost through sickness. • Management of days lost through accidents. • Management of non-lost time accidents. KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE: • A basic understanding of the Network and the various types of jobs undertaken would be an advantage. • Ability to work in a pressured environment as part of a highly focused team. • Good level PC literacy, with the ability to learn and use a variety of systems with fast and accurate keyboard skills. • Team working The drive and ability to work co-operatively with others to achieve shared goals and optimise the contribution of all members of the team. • Initiative - A bias for action and problem resolution. • Flexible attitude to work and working hours. • Ability to build good working relationships with other staff and other teams within UK Power Networks and external partners. • Level 3 City & Guilds 2339 formally 2322 certificate in electrical technology engineering would be an advantage. LMIND
Location: Birmingham- B18Contract: 4- 6 monthsMain PurposeThe CAFM & Compliance Scheduler will primarily be responsible for the administration of changes to the CAFM database.This will range from, but not be limited to updating, asset tables, location tables, resource tables, asbestos and H&S tables etc.The role will require coordination with required stakeholders to ensure approval processes are followed to enable compliance and commercial price lists to be maintained.One of the key functions of this role is to ensure the CAFM processes are followed and are auditable.ResponsibilitiesDaily monitoring and processing of shared mailbox requests.Processing of CAFM change forms to update tables in the CAFM systemUpdating and maintaining change control records in trackers.Communicating with various stakeholders to obtain approvals / rejections, follow-ups and status updates.Improve scheduling to smooth work volumes and support sites with more efficient working / grouping of tasks.Review and monitor data tables in CAFM to ensure data accuracy and correct use.Update compliance records as required by the contract.Support with updating of documentation relating to CAFM processes and training material.Coordinate ad-hoc requests with the Operations teams to obtain information required for CAFM updates and following changes in legislation or maintenance requirements in SFG20.Supporting internal / client calls when requiredProduce ad-hoc reports as required by the contract and wider Amey business.Support ad-hoc projects that impact on CAFM and compliance.Ensures that building opening / closing processes are followed when first or last into the office.Key SkillsGood literacy skills ensuring that CAFM updates are spelt and formatted correctlyGood excel skills - Regular use of Lookups and Pivot TablesProcess awareness - can follow and implement processCan interact well with various groups and stakeholdersGood communication skillsProblem-solving using initiative when dealing with complex queriesManaging workload and prioritisation of tasksCarrying our instruction from Team Leader / Business Improvement (CAFM Manager)Personal ProfileCan work both independently and as part of a teamGood attention to detail to ensure that errors are kept to a minimum and any issues are identified and addressed satisfactorilyPunctual - on time and present themselves professionally and lead by exampleCurious and proactive in looking for issues to identify opportunities for improvementLooks for solutions to problemsFlexible and adaptive to support ad-hoc CAFM projects and requests as requiredA positive working attitude where issues and concerns are escalated to Line Management with the aim of maintaining a happy working environment for everybodyRespectful of other team members within the officeSupports office activity including but not limited to; intercom, support with contractors, logging of building facilities jobsMaintains a clean and tidy working environment supporting agile working / hot desking as required within the shared office spaceEnsure safe working practices are adhered to and any observed safety risks are reported. What you'll get in return Weekly pay and a 4-month contract that could be extended What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 28, 2024
Full time
Location: Birmingham- B18Contract: 4- 6 monthsMain PurposeThe CAFM & Compliance Scheduler will primarily be responsible for the administration of changes to the CAFM database.This will range from, but not be limited to updating, asset tables, location tables, resource tables, asbestos and H&S tables etc.The role will require coordination with required stakeholders to ensure approval processes are followed to enable compliance and commercial price lists to be maintained.One of the key functions of this role is to ensure the CAFM processes are followed and are auditable.ResponsibilitiesDaily monitoring and processing of shared mailbox requests.Processing of CAFM change forms to update tables in the CAFM systemUpdating and maintaining change control records in trackers.Communicating with various stakeholders to obtain approvals / rejections, follow-ups and status updates.Improve scheduling to smooth work volumes and support sites with more efficient working / grouping of tasks.Review and monitor data tables in CAFM to ensure data accuracy and correct use.Update compliance records as required by the contract.Support with updating of documentation relating to CAFM processes and training material.Coordinate ad-hoc requests with the Operations teams to obtain information required for CAFM updates and following changes in legislation or maintenance requirements in SFG20.Supporting internal / client calls when requiredProduce ad-hoc reports as required by the contract and wider Amey business.Support ad-hoc projects that impact on CAFM and compliance.Ensures that building opening / closing processes are followed when first or last into the office.Key SkillsGood literacy skills ensuring that CAFM updates are spelt and formatted correctlyGood excel skills - Regular use of Lookups and Pivot TablesProcess awareness - can follow and implement processCan interact well with various groups and stakeholdersGood communication skillsProblem-solving using initiative when dealing with complex queriesManaging workload and prioritisation of tasksCarrying our instruction from Team Leader / Business Improvement (CAFM Manager)Personal ProfileCan work both independently and as part of a teamGood attention to detail to ensure that errors are kept to a minimum and any issues are identified and addressed satisfactorilyPunctual - on time and present themselves professionally and lead by exampleCurious and proactive in looking for issues to identify opportunities for improvementLooks for solutions to problemsFlexible and adaptive to support ad-hoc CAFM projects and requests as requiredA positive working attitude where issues and concerns are escalated to Line Management with the aim of maintaining a happy working environment for everybodyRespectful of other team members within the officeSupports office activity including but not limited to; intercom, support with contractors, logging of building facilities jobsMaintains a clean and tidy working environment supporting agile working / hot desking as required within the shared office spaceEnsure safe working practices are adhered to and any observed safety risks are reported. What you'll get in return Weekly pay and a 4-month contract that could be extended What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Role purpose To prepare achievable vendor schedules for a portfolio of allocated purchased raw materials and packaging, with a focus on cost, flexible responsiveness, safety stocks and inventory in order to support AI & FF&P production schedules and to propose, co-ordinate, implement and lead site planning initiatives to ensure supply objectives are met on time at agreed cost click apply for full job details
Apr 28, 2024
Contractor
Role purpose To prepare achievable vendor schedules for a portfolio of allocated purchased raw materials and packaging, with a focus on cost, flexible responsiveness, safety stocks and inventory in order to support AI & FF&P production schedules and to propose, co-ordinate, implement and lead site planning initiatives to ensure supply objectives are met on time at agreed cost click apply for full job details
Adecco are recruiting for a Vendor Scheduler for one of their clients to start as soon as possible. The successful candidate will: To prepare achievable vendor schedules for a portfolio of allocated purchased raw materials and packaging, with a focus on cost, flexible responsiveness, safety stocks and inventory in order to support AI & FF&P production schedules and to propose, co-ordinate, implement and lead site planning initiatives to ensure supply objectives are met on time at agreed cost. Requirements To produce and maintain a valid and accurate supply schedule for agreed raw materials and components to support production plans. To identify future supply constraints before they become current problems. Develops options for the resolution to ensure promised customer delivery dates are met as far as possible. To obtain delivery commitment from suppliers/contractors to support the schedules, ensuring that requirements can be met. To generate and place orders/releases/goods issues with suppliers/contractors against the requirements, monitor exception messages. Ensure that the supplier understands the levels of performance required against agreed standards and action or escalate substandard performance when necessary. Optimise stock levels to achieve targets Monitoring the stock Co-ordinate, changes in the label artwork programme that impact the manufacturing plan. To monitor and initiate correction for invoices blocked on quantity Participates and provides input to multifunctional teams (i.e. new product launches) and monitors stock/supply in case of phase-outs. Knowledge: Knowledge/experience in a Manufacturing/Supply Chain environment Good knowledge of systems needs and capabilities. Good knowledge of process-interfaces with purchasing, plants, asset planners and suppliers Good knowledge of supply chain processes Critical Experience/Skills Good knowledge of supply chain processes and work flow Prioritisation of workload & planning in a highly demanding environment Willing to take ownership and share knowledge/experience. Clear and effective communication both written & verbal Perform as an active team member through efficient communication and coordination with the associated functions. Proactive and self-managing Attention to detail/ accuracy. Critical Leadership skills Communicate with impact Focus on customers Collaborate across boundaries. This is a 6 month contract. Next steps: Apply today, the client is looking for someone to interview and start as soon as possible! This position will be working from in store with COVID-19 procedures in place Please apply today with your up to date CV. The Small Print Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 27, 2024
Contractor
Adecco are recruiting for a Vendor Scheduler for one of their clients to start as soon as possible. The successful candidate will: To prepare achievable vendor schedules for a portfolio of allocated purchased raw materials and packaging, with a focus on cost, flexible responsiveness, safety stocks and inventory in order to support AI & FF&P production schedules and to propose, co-ordinate, implement and lead site planning initiatives to ensure supply objectives are met on time at agreed cost. Requirements To produce and maintain a valid and accurate supply schedule for agreed raw materials and components to support production plans. To identify future supply constraints before they become current problems. Develops options for the resolution to ensure promised customer delivery dates are met as far as possible. To obtain delivery commitment from suppliers/contractors to support the schedules, ensuring that requirements can be met. To generate and place orders/releases/goods issues with suppliers/contractors against the requirements, monitor exception messages. Ensure that the supplier understands the levels of performance required against agreed standards and action or escalate substandard performance when necessary. Optimise stock levels to achieve targets Monitoring the stock Co-ordinate, changes in the label artwork programme that impact the manufacturing plan. To monitor and initiate correction for invoices blocked on quantity Participates and provides input to multifunctional teams (i.e. new product launches) and monitors stock/supply in case of phase-outs. Knowledge: Knowledge/experience in a Manufacturing/Supply Chain environment Good knowledge of systems needs and capabilities. Good knowledge of process-interfaces with purchasing, plants, asset planners and suppliers Good knowledge of supply chain processes Critical Experience/Skills Good knowledge of supply chain processes and work flow Prioritisation of workload & planning in a highly demanding environment Willing to take ownership and share knowledge/experience. Clear and effective communication both written & verbal Perform as an active team member through efficient communication and coordination with the associated functions. Proactive and self-managing Attention to detail/ accuracy. Critical Leadership skills Communicate with impact Focus on customers Collaborate across boundaries. This is a 6 month contract. Next steps: Apply today, the client is looking for someone to interview and start as soon as possible! This position will be working from in store with COVID-19 procedures in place Please apply today with your up to date CV. The Small Print Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Summary To provide care and support of customers/engineers through all interactions to retain and increase sales in line with the business goals and objectives. The normal hours of work are 7.30am to 4.30pm Monday to Friday, with an unpaid 30-minute break. These hours of work may be varied to meet the needs of the Company. Primary Responsibilities Allocation/scheduling of service work to a team of field-based Engineers Daily planning of future engineer work, ensuring that all customer visits are booked in and confirmed in a timely manner. Coordinate with engineers to ensure timely completion of scheduled jobs and address any scheduling conflicts. Answer inbound calls from engineers/customer related service enquiries. Obtaining relevant details from customer (Full Addresses, contact names, parking details) prior to Engineer s attendance. Serve as a point of contact for customers regarding their maintenance jobs, addressing enquiries, and providing updates on job status. Reactive coordination of engineers when needed for immediate work such as call outs. Organising parking for engineers via online websites. Filing and logging paper copy location schedules from the engineers and scanning in via the printer to the relevant desktop location. Liaise with subcontractors and suppliers to ensure timely delivery of materials and services. Provide general administrative support to ensure smooth operations within the office. Provision of support for the sales teams so they are able to concentrate on proactive selling. Requirements Experience in a customer facing and administrative position Interpersonal skills ability to communicate at all levels and backgrounds and understands concerns, feelings, and reactions of others Planning and organising self to accomplish specific goals Problem solving with a willingness to make decisions once analysed making judgment on the best solution to a problem or situation Strong Team player willing to participate as a full member Strong organisational skills Excellent communication skills Attention to detail Proficiency in basic computer skills including Word, Excel & Outlook Additional Information Working for a 3 Generation Family Business with a number of the family working within the company Bonus scheme available Small office team of 10+ persons On-site Parking 20 days per annum annual leave plus bank holidays Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Apr 27, 2024
Full time
Job Summary To provide care and support of customers/engineers through all interactions to retain and increase sales in line with the business goals and objectives. The normal hours of work are 7.30am to 4.30pm Monday to Friday, with an unpaid 30-minute break. These hours of work may be varied to meet the needs of the Company. Primary Responsibilities Allocation/scheduling of service work to a team of field-based Engineers Daily planning of future engineer work, ensuring that all customer visits are booked in and confirmed in a timely manner. Coordinate with engineers to ensure timely completion of scheduled jobs and address any scheduling conflicts. Answer inbound calls from engineers/customer related service enquiries. Obtaining relevant details from customer (Full Addresses, contact names, parking details) prior to Engineer s attendance. Serve as a point of contact for customers regarding their maintenance jobs, addressing enquiries, and providing updates on job status. Reactive coordination of engineers when needed for immediate work such as call outs. Organising parking for engineers via online websites. Filing and logging paper copy location schedules from the engineers and scanning in via the printer to the relevant desktop location. Liaise with subcontractors and suppliers to ensure timely delivery of materials and services. Provide general administrative support to ensure smooth operations within the office. Provision of support for the sales teams so they are able to concentrate on proactive selling. Requirements Experience in a customer facing and administrative position Interpersonal skills ability to communicate at all levels and backgrounds and understands concerns, feelings, and reactions of others Planning and organising self to accomplish specific goals Problem solving with a willingness to make decisions once analysed making judgment on the best solution to a problem or situation Strong Team player willing to participate as a full member Strong organisational skills Excellent communication skills Attention to detail Proficiency in basic computer skills including Word, Excel & Outlook Additional Information Working for a 3 Generation Family Business with a number of the family working within the company Bonus scheme available Small office team of 10+ persons On-site Parking 20 days per annum annual leave plus bank holidays Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 20 hours a week Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Start date: ASAP Duration/ Contract type: Permament Position Hours: Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Pay: 15,268 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
Apr 27, 2024
Full time
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 20 hours a week Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Start date: ASAP Duration/ Contract type: Permament Position Hours: Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Pay: 15,268 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 16 hours a week Tuesday & Friday 8:00 - 16:30 Start date: ASAP Duration/ Contract type: Permament Position Hours: 16 hours a week Tuesday & Friday 8:00 - 16:30 Pay: 12,214 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
Apr 27, 2024
Full time
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 16 hours a week Tuesday & Friday 8:00 - 16:30 Start date: ASAP Duration/ Contract type: Permament Position Hours: 16 hours a week Tuesday & Friday 8:00 - 16:30 Pay: 12,214 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
ONLY APPLY IF YOU LIVE NEAR WIDNES - WA8 0WN Would this suit you? Weekly pay? Weekends off Inbound call appointment scheduler Sales role with a difference? Small family run business Part of a successful, friendly and warm team We are a family run business that sells bespoke beds and chairs to customers by initially engaging over the phone after they have expressed an interest in the product. Our team answer calls from customers to promote the versatility of our products - how it enhances the lives of the people to purchase our products and provides years of assured comfort and satisfaction. Calls will drop onto your desk allowing you the opportunity talking through the products and gaining a visit for a sales representative to showcase our product at the comfort at their own home. This role will suit someone that enjoys talking to people and has a natural flair in speaking with customers with ease and being able to talk through products eloquently. The part you play as part of our team is to take calls and to book an appointment for our sales representative to attend a customer's home to demonstrate the product. Your objective to get as many appointments booked in each week, we do work to targets as this helps have a goal to work to. Your typical day looks like this: Answering calls on a ringer system Talking to customers about our beds and chairs Bouncing back from customers who may not be interested. Gaining a visit for a sales representative to demonstrate our products. Keeping in touch with customer for any after sales calls If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service appointment advisor with a family run business who provides beds and chairs for patients, customers who either have underlying health conditions or who just fancy a reclining chair or bed to enhance their quality of life. This is a great role and provides a full-time opportunity with a company that is dedicated to you as an individual. Site Address - Widnes WA8 0WN Training - 2-3 days and continued support Pay - 11.44 plus bonus for every appointment booked Contract Temp - Perm after 12 weeks. Monday to Friday - 9am - 5.30pm This role is not an easy but if you enjoy chatting to people and find it easy to talk through products that can support and benefit people - this is an excellent role for you. As a representative of our company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression Full training and in site support is given at all times and you will feel part of a intimate, friendly and determined team who all work together to achieve targets and visits Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Apr 27, 2024
Full time
ONLY APPLY IF YOU LIVE NEAR WIDNES - WA8 0WN Would this suit you? Weekly pay? Weekends off Inbound call appointment scheduler Sales role with a difference? Small family run business Part of a successful, friendly and warm team We are a family run business that sells bespoke beds and chairs to customers by initially engaging over the phone after they have expressed an interest in the product. Our team answer calls from customers to promote the versatility of our products - how it enhances the lives of the people to purchase our products and provides years of assured comfort and satisfaction. Calls will drop onto your desk allowing you the opportunity talking through the products and gaining a visit for a sales representative to showcase our product at the comfort at their own home. This role will suit someone that enjoys talking to people and has a natural flair in speaking with customers with ease and being able to talk through products eloquently. The part you play as part of our team is to take calls and to book an appointment for our sales representative to attend a customer's home to demonstrate the product. Your objective to get as many appointments booked in each week, we do work to targets as this helps have a goal to work to. Your typical day looks like this: Answering calls on a ringer system Talking to customers about our beds and chairs Bouncing back from customers who may not be interested. Gaining a visit for a sales representative to demonstrate our products. Keeping in touch with customer for any after sales calls If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service appointment advisor with a family run business who provides beds and chairs for patients, customers who either have underlying health conditions or who just fancy a reclining chair or bed to enhance their quality of life. This is a great role and provides a full-time opportunity with a company that is dedicated to you as an individual. Site Address - Widnes WA8 0WN Training - 2-3 days and continued support Pay - 11.44 plus bonus for every appointment booked Contract Temp - Perm after 12 weeks. Monday to Friday - 9am - 5.30pm This role is not an easy but if you enjoy chatting to people and find it easy to talk through products that can support and benefit people - this is an excellent role for you. As a representative of our company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression Full training and in site support is given at all times and you will feel part of a intimate, friendly and determined team who all work together to achieve targets and visits Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
We are looking for an experienced scheduling Co ordinator to join our team here at Svella Connect Leeds This vacancy will be reporting to the Project Manager and you will be responsible for the regional planning and organisation of the residential works programme to ensure effective use of direct and subcontract labour and provide a broad range of administration support. Duties to include: Jeopardy management of customer installations to ensure client targets are achieved. Information flow is provided to the client and customers consistently to ensure they are informed of progress on all orders. Update internal management systems within specified timescales and deliverables required within the contract. Ordering and tracking of tooling, PPE and assets Monitoring fleet usage, audit and compliance Maintaining operational spreadsheets Provide regular cover for Residential Schedulers Liaise closely with our civils team to monitor daily workloads. Ensure teams are programmed effectively to satisfy location, skill set and work type. Interpret instructions and implement actions according to scheduling procedures set out for the contract. Use initiative to develop effective and constructive solutions to challenges and obstacles in scheduling procedures. Liaise with the NRSWA team to ensure the appropriate permits have been requested in line with the project durations. Participate in team meetings, training, and activities. The ideal candidate for this role should have the following skills: Scheduling experience Training is provided with this role; however, we are seeking candidates with the right attitude and drive to successfully deliver within this role. A positive approach to work Excellent organisation skills The ability to work well under pressure. Benefits 25 days holiday + bank holidays Private Medical Insurance Perks at work scheme (discount from high street retailers) Free eye test vouchers Free Parking Flexible Working 5% enhanced pension contribution If you have the relevant experience and interested in this vacancy, please apply via the link
Apr 26, 2024
Full time
We are looking for an experienced scheduling Co ordinator to join our team here at Svella Connect Leeds This vacancy will be reporting to the Project Manager and you will be responsible for the regional planning and organisation of the residential works programme to ensure effective use of direct and subcontract labour and provide a broad range of administration support. Duties to include: Jeopardy management of customer installations to ensure client targets are achieved. Information flow is provided to the client and customers consistently to ensure they are informed of progress on all orders. Update internal management systems within specified timescales and deliverables required within the contract. Ordering and tracking of tooling, PPE and assets Monitoring fleet usage, audit and compliance Maintaining operational spreadsheets Provide regular cover for Residential Schedulers Liaise closely with our civils team to monitor daily workloads. Ensure teams are programmed effectively to satisfy location, skill set and work type. Interpret instructions and implement actions according to scheduling procedures set out for the contract. Use initiative to develop effective and constructive solutions to challenges and obstacles in scheduling procedures. Liaise with the NRSWA team to ensure the appropriate permits have been requested in line with the project durations. Participate in team meetings, training, and activities. The ideal candidate for this role should have the following skills: Scheduling experience Training is provided with this role; however, we are seeking candidates with the right attitude and drive to successfully deliver within this role. A positive approach to work Excellent organisation skills The ability to work well under pressure. Benefits 25 days holiday + bank holidays Private Medical Insurance Perks at work scheme (discount from high street retailers) Free eye test vouchers Free Parking Flexible Working 5% enhanced pension contribution If you have the relevant experience and interested in this vacancy, please apply via the link
Elevation Recruitment Group are delighted to be recruiting for a growing business in Doncaster for a Senior Scheduler on a permanent basis. Key information: £28,000-£32,000 40 hour week - flexible start / finish time Office Based- Doncaster 25 days holiday + bank hols Westfield Health In this role you will play a pivotal role supporting the customer, ensuring they have an excellent service. This will be done through working closely with internal departments particularly the technical engineering team to ensure resource is utilised in an effective and efficient way. To be successful within this role you will be hands on and have a 'can do' attitude. Your key role and responsibilities will include: Planning the field engineers schedules Line Management of one customer service advisor Prepare and run reports for meetings using Excel Attend customer meetings To act as the first point of contact for all support queries and resolving all issues associated with Customer First line maintenance enquiries. To be able to fully document and develop an audit trail for all customer support issues. To plan and manage installations with third party contractors and ensure job cards are correctly invoiced. If this role is of interest apply now!
Apr 26, 2024
Full time
Elevation Recruitment Group are delighted to be recruiting for a growing business in Doncaster for a Senior Scheduler on a permanent basis. Key information: £28,000-£32,000 40 hour week - flexible start / finish time Office Based- Doncaster 25 days holiday + bank hols Westfield Health In this role you will play a pivotal role supporting the customer, ensuring they have an excellent service. This will be done through working closely with internal departments particularly the technical engineering team to ensure resource is utilised in an effective and efficient way. To be successful within this role you will be hands on and have a 'can do' attitude. Your key role and responsibilities will include: Planning the field engineers schedules Line Management of one customer service advisor Prepare and run reports for meetings using Excel Attend customer meetings To act as the first point of contact for all support queries and resolving all issues associated with Customer First line maintenance enquiries. To be able to fully document and develop an audit trail for all customer support issues. To plan and manage installations with third party contractors and ensure job cards are correctly invoiced. If this role is of interest apply now!
Our client is a market leading independent manufacturing specialist based on the outskirts of the City Centre. They are a rapidly growing business and are seeking an experienced scheduler to join their team. The role is a Service Coordinator Administration role providing skilled organisation and customer service as well as administration skills. Your days will be varied and busy. Hours can be flexible for a candidate experienced in Scheduling. Service Coordinator (phone number removed) FTE per annum Part time, permanent position working Monday-Friday. Please note this position is fully office based. The Role: Responsible for coordinating and scheduling all work for the engineer team- including services, remedials and call outs. Overseeing on call rota and preparing timesheets Maintain relationships with existing customer base, as well as building and developing new customer relations. Update and oversee the training matrix, preparing the training schedules for all new engineers. Processing purchase orders and liaise effectively to manage expected delivery timescale Liaise with all technical and operative colleagues across the business, including subcontractors Be a proactive contributor in developing/ introducing new systems and procedures Skills Required: Accuracy and attention to detail is crucial to this role Personable, friendly manner, with a demonstrated ability to effectively communicate A conscientious and enthusiastic team player, with a confident working style Ability to independently manage and prioritise own workload, overseeing multiple projects at a time. Nice to have - experience of dealing with engineers What's Next? If you are a motivated professional looking for a role where you can develop your career in a supportive, fast paced environment, gaining training and knowledge, do not hesitate to apply today as we are looking to recruit for this position as soon as possible. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Apr 26, 2024
Full time
Our client is a market leading independent manufacturing specialist based on the outskirts of the City Centre. They are a rapidly growing business and are seeking an experienced scheduler to join their team. The role is a Service Coordinator Administration role providing skilled organisation and customer service as well as administration skills. Your days will be varied and busy. Hours can be flexible for a candidate experienced in Scheduling. Service Coordinator (phone number removed) FTE per annum Part time, permanent position working Monday-Friday. Please note this position is fully office based. The Role: Responsible for coordinating and scheduling all work for the engineer team- including services, remedials and call outs. Overseeing on call rota and preparing timesheets Maintain relationships with existing customer base, as well as building and developing new customer relations. Update and oversee the training matrix, preparing the training schedules for all new engineers. Processing purchase orders and liaise effectively to manage expected delivery timescale Liaise with all technical and operative colleagues across the business, including subcontractors Be a proactive contributor in developing/ introducing new systems and procedures Skills Required: Accuracy and attention to detail is crucial to this role Personable, friendly manner, with a demonstrated ability to effectively communicate A conscientious and enthusiastic team player, with a confident working style Ability to independently manage and prioritise own workload, overseeing multiple projects at a time. Nice to have - experience of dealing with engineers What's Next? If you are a motivated professional looking for a role where you can develop your career in a supportive, fast paced environment, gaining training and knowledge, do not hesitate to apply today as we are looking to recruit for this position as soon as possible. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
We are currently working with an established property services company who are looking for an experienced Contract Support Scheduler to join their growing team. This position comes with exciting growth and development opportunities to progress your career. If you are an experienced Maintenance Administrator or Repairs Scheduler or Facilities Coordinator this role may be for you click apply for full job details
Apr 26, 2024
Full time
We are currently working with an established property services company who are looking for an experienced Contract Support Scheduler to join their growing team. This position comes with exciting growth and development opportunities to progress your career. If you are an experienced Maintenance Administrator or Repairs Scheduler or Facilities Coordinator this role may be for you click apply for full job details
Role: Senior Admin or Supply Chain Supervisor Type: Temp to Perm, full time office Salary: £20.18ph Umbrella rate Location: Hammersmith, W6 Job Purpose: To support the Project Lead in their duties and manage supply chain. Liaise withsupervisors to ensure service compliance with contractual service standards measured through KPI s providing an efficient and effective maintenance service including Voids, Disrepair, Day to Day Repairs and Planned Works. Responsibilities: Ensure all works orders received are completed within target dates leading to delivery of contractual key performance indicators. Liaise with the planning team to ensure correct allocation, check to clarify what trades and timeframes are required, and if a pre-inspection is necessary resulting in high levels of customer care and minimising non-productive time / activities. Support schedulers in reviewing diaries daily to ensure that the correct orders have been distributed across all supply chain Ensure that pre and post repairs inspections are carried out, undertaking all necessary checks in accordance with Wates Professional standards and other associated policies and procedures. Carry out regular 1-2-1 performance reviews all sub-contractors in relation to H&S, Performance and meeting programme as specified by contract To deliver monthly toolbox talks / team meetings and engage positively with workforce and other team members. Effectively manage supply chain WIP to ensure timely updates are received. To engage with supply chain to ensure that there is a steady and timely flow of communication in regards to appointments made and kept, variation requests, no access etc. Ensure that sub-contractors have appropriate PPE, and vehicles are kept clean and tidy Experience and Knowledge Understanding of legislation in housing maintenance and property management, with the ability to transfer these into best practice working processes Experienced with SOR Codes Understanding of Best Value and what constitutes a quality service. Understand your personal contribution to successful contract delivery and ultimately the company s success. Making the link between cost and value to achieve commercial success. Site Management Experience and Planned Works High awareness of Health and Safety Processes and Policies If you have the above experience and are interested in this role, please apply today or call Leah Seber at Build Recruitment Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Apr 26, 2024
Seasonal
Role: Senior Admin or Supply Chain Supervisor Type: Temp to Perm, full time office Salary: £20.18ph Umbrella rate Location: Hammersmith, W6 Job Purpose: To support the Project Lead in their duties and manage supply chain. Liaise withsupervisors to ensure service compliance with contractual service standards measured through KPI s providing an efficient and effective maintenance service including Voids, Disrepair, Day to Day Repairs and Planned Works. Responsibilities: Ensure all works orders received are completed within target dates leading to delivery of contractual key performance indicators. Liaise with the planning team to ensure correct allocation, check to clarify what trades and timeframes are required, and if a pre-inspection is necessary resulting in high levels of customer care and minimising non-productive time / activities. Support schedulers in reviewing diaries daily to ensure that the correct orders have been distributed across all supply chain Ensure that pre and post repairs inspections are carried out, undertaking all necessary checks in accordance with Wates Professional standards and other associated policies and procedures. Carry out regular 1-2-1 performance reviews all sub-contractors in relation to H&S, Performance and meeting programme as specified by contract To deliver monthly toolbox talks / team meetings and engage positively with workforce and other team members. Effectively manage supply chain WIP to ensure timely updates are received. To engage with supply chain to ensure that there is a steady and timely flow of communication in regards to appointments made and kept, variation requests, no access etc. Ensure that sub-contractors have appropriate PPE, and vehicles are kept clean and tidy Experience and Knowledge Understanding of legislation in housing maintenance and property management, with the ability to transfer these into best practice working processes Experienced with SOR Codes Understanding of Best Value and what constitutes a quality service. Understand your personal contribution to successful contract delivery and ultimately the company s success. Making the link between cost and value to achieve commercial success. Site Management Experience and Planned Works High awareness of Health and Safety Processes and Policies If you have the above experience and are interested in this role, please apply today or call Leah Seber at Build Recruitment Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Repairs Planner Location: Tottenham Hale Salary: £16.50 ph Umbrella Pay Looking to hire ASAP / Available Positions: 1 We are recruiting the above position (1x posts) Description of role: Responsible for responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer service Day to Day: Answer incoming calls with regards to repairs issues Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs. Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction. Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals. Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information. Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions. Managing incoming repairs inbox and allocating repairs works appropriately Scheduling work for operatives to attend properties and undertake works Essential Criteria Social Housing and Repair and Maintenance background. Experience in planning/scheduling jobs using planning system. Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractors Understanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of times Experience of trade job durations Experience of health and safety considerations when planning e.g. asbestos No hybrid working, must be able to work from amin office located in Tottenham Hale Good level of written English e.g. ability to rite responses to complaints Good computer skills Good communication skills e.g. ability to communicate with different stakeholders at different levels to conclude / close jobs Passionate about service delivery and customer satisfaction. Benefits Generous holiday scheme Mentoring programmes and continuous learning support Contributory pension scheme Annual bonus scheme Recognition scheme If you have experience as a repairs planner / scheduler, please apply today with your CV or contact Leah Seber at Build recruitment to discuss further information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Apr 26, 2024
Seasonal
Repairs Planner Location: Tottenham Hale Salary: £16.50 ph Umbrella Pay Looking to hire ASAP / Available Positions: 1 We are recruiting the above position (1x posts) Description of role: Responsible for responding to resident repair requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer service Day to Day: Answer incoming calls with regards to repairs issues Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs. Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction. Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals. Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information. Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions. Managing incoming repairs inbox and allocating repairs works appropriately Scheduling work for operatives to attend properties and undertake works Essential Criteria Social Housing and Repair and Maintenance background. Experience in planning/scheduling jobs using planning system. Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractors Understanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of times Experience of trade job durations Experience of health and safety considerations when planning e.g. asbestos No hybrid working, must be able to work from amin office located in Tottenham Hale Good level of written English e.g. ability to rite responses to complaints Good computer skills Good communication skills e.g. ability to communicate with different stakeholders at different levels to conclude / close jobs Passionate about service delivery and customer satisfaction. Benefits Generous holiday scheme Mentoring programmes and continuous learning support Contributory pension scheme Annual bonus scheme Recognition scheme If you have experience as a repairs planner / scheduler, please apply today with your CV or contact Leah Seber at Build recruitment to discuss further information. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Reactive Scheduler 27-30k Uxbridge Do you have previous scheduling experience and looking for a new role? Long standing Uxbridge company are busy and are now needing an additional team member. Monday to Friday 8-4.30pm and parking available. Job description To coordinate a team of engineers, by planning in and scheduling works accordingly / as required To prioritise urgent / important jobs to ensure these are completed within timelines. To validate each job to ensure all relevant information has been added correctly. To liaise with engineers on day-to-day basis To update client s and internal database / portals To provide updates and / or recommendations to clients To follow up on any outstanding works with clients To create work reports, certifications, and other admin duties. To purchase parts for jobs as well as organise / book in any access / hire equipment. Ensuring all hire equipment is monitored regularly. Respond to queries in a timely manner. Essential Skills Good customer services skills both written and verbal as a lot of communication is over the telephone. Good written and vocabulary skills Ability to learn new skills quickly, to be versatile and remain calm when under pressure. Good organisational skills, paying attention to detail. Ability to work as part of a team but also on own initiative. To be flexible in supporting other areas of the business as needed To be proficient on MS office What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.
Apr 25, 2024
Full time
Reactive Scheduler 27-30k Uxbridge Do you have previous scheduling experience and looking for a new role? Long standing Uxbridge company are busy and are now needing an additional team member. Monday to Friday 8-4.30pm and parking available. Job description To coordinate a team of engineers, by planning in and scheduling works accordingly / as required To prioritise urgent / important jobs to ensure these are completed within timelines. To validate each job to ensure all relevant information has been added correctly. To liaise with engineers on day-to-day basis To update client s and internal database / portals To provide updates and / or recommendations to clients To follow up on any outstanding works with clients To create work reports, certifications, and other admin duties. To purchase parts for jobs as well as organise / book in any access / hire equipment. Ensuring all hire equipment is monitored regularly. Respond to queries in a timely manner. Essential Skills Good customer services skills both written and verbal as a lot of communication is over the telephone. Good written and vocabulary skills Ability to learn new skills quickly, to be versatile and remain calm when under pressure. Good organisational skills, paying attention to detail. Ability to work as part of a team but also on own initiative. To be flexible in supporting other areas of the business as needed To be proficient on MS office What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice.
Bennett and Game Recruitment LTD
Royston, Hertfordshire
Service Accounts Manager required for our client, a leading UK-based company specialising in industrial refrigeration solutions. With over 30 years of experience, they offer bespoke design, installation, and maintenance services for a wide range of industries including food and beverage, pharmaceuticals, and cold storage. Service Accounts Manager Position Remuneration Salary circa 30k, negotiable depending on experience 25 days holiday, plus bank holidays Hours 8:30 - 17:00, fully office-based Company private pension Private health care Death in service cover Due to continued growth within the business, our client has opened up the Service Accounts Manager position to support within their Service team, working alongside a team of experience Service Coordinators to maintain several key maintenance accounts within the refrigeration industry across the UK. Service Accounts Manager Position Responsibilities Day-to-day running of the service and maintenance operations for several of the company's key accounts Assigning engineers to planned and reactive jobs Managing engineer's weekly report sheets and working hour records Ensuring that all operations are run effectively and all parts/supplies are ordered in preparation for jobs Raising and sending of invoices Arranging sub-contracting works when necessary Service Accounts Manager Position Requirements Strong administration background within the M&E industry, ideally within Air Conditioning and/or Refrigeration Previous experience working in a role such as a Service Coordinator, Helpdesk Administrator, and/or Scheduler Working knowledge of ERP/CRM systems, ideally Clik software but not essential Based within a commutable distance of Harlow, Essex Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 25, 2024
Full time
Service Accounts Manager required for our client, a leading UK-based company specialising in industrial refrigeration solutions. With over 30 years of experience, they offer bespoke design, installation, and maintenance services for a wide range of industries including food and beverage, pharmaceuticals, and cold storage. Service Accounts Manager Position Remuneration Salary circa 30k, negotiable depending on experience 25 days holiday, plus bank holidays Hours 8:30 - 17:00, fully office-based Company private pension Private health care Death in service cover Due to continued growth within the business, our client has opened up the Service Accounts Manager position to support within their Service team, working alongside a team of experience Service Coordinators to maintain several key maintenance accounts within the refrigeration industry across the UK. Service Accounts Manager Position Responsibilities Day-to-day running of the service and maintenance operations for several of the company's key accounts Assigning engineers to planned and reactive jobs Managing engineer's weekly report sheets and working hour records Ensuring that all operations are run effectively and all parts/supplies are ordered in preparation for jobs Raising and sending of invoices Arranging sub-contracting works when necessary Service Accounts Manager Position Requirements Strong administration background within the M&E industry, ideally within Air Conditioning and/or Refrigeration Previous experience working in a role such as a Service Coordinator, Helpdesk Administrator, and/or Scheduler Working knowledge of ERP/CRM systems, ideally Clik software but not essential Based within a commutable distance of Harlow, Essex Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Are you the type of person who is well organised, can prioritise and can build good working relationships with internal and external colleagues and stakeholders? Can you react, prioritise and respond to incidents in a calm positive manner? In this role you will learn about how we install our customers on our fibre network, you will become a first-class scheduler and problem solver. You will join a team that is doubling in size and will continue to grow and with growth comes progression opportunities. You will build relationships with our external contractors that supply engineers who install and fix our Fibre Network and you will look into and resolve installation issues and failures, providing customers with updates and resolutions. In addition you can put your investigative skills to the test by reviewing backlogs and analysing and cleansing old data to help and support cases. The above is an overview of the role, there is more to it Such as, provision of technical specs, drawings, etc to engineers, collating info and data for reports, spotting and feeding trends to managers to help improve how we do things. We continue to grow and develop so there is still plenty of scope for people to bring new ideas and initiatives to the table. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 circa 800 employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events We also have monthly company meetings with star of the month awards which recognise and reward employees that have gone above and beyond, our very own football team Gigaclear FC, plus two company socials a year, and more. Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.
Apr 25, 2024
Full time
Are you the type of person who is well organised, can prioritise and can build good working relationships with internal and external colleagues and stakeholders? Can you react, prioritise and respond to incidents in a calm positive manner? In this role you will learn about how we install our customers on our fibre network, you will become a first-class scheduler and problem solver. You will join a team that is doubling in size and will continue to grow and with growth comes progression opportunities. You will build relationships with our external contractors that supply engineers who install and fix our Fibre Network and you will look into and resolve installation issues and failures, providing customers with updates and resolutions. In addition you can put your investigative skills to the test by reviewing backlogs and analysing and cleansing old data to help and support cases. The above is an overview of the role, there is more to it Such as, provision of technical specs, drawings, etc to engineers, collating info and data for reports, spotting and feeding trends to managers to help improve how we do things. We continue to grow and develop so there is still plenty of scope for people to bring new ideas and initiatives to the table. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 circa 800 employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events We also have monthly company meetings with star of the month awards which recognise and reward employees that have gone above and beyond, our very own football team Gigaclear FC, plus two company socials a year, and more. Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.
Role: Sr Data Analyst Location: London, UK Type: Contract (Inside IR35) Nature: Hybrid (3 days onsite per week) JD: Must have skills: Strong coding skills are a must - database Oracle 19c, SQL, .NET web component, API integration Hands-on development experience using GitLab, CI/CD. Knowledge of Linux, Scripting (PowerShell, Batch) and scheduler tools like Autosys Experience of Asset Management Industry, Order Management Experience of working with applications like Latentzero Compliance, SimCorp Dimension, and BlackRock Aladdin will be a strong point. Responsibilities Co-lead the team alongside India based senior developer Actively do software development while leading the team; and remain overall accountable for the delivery Manage the tech mandatory initiatives and ensure compliance at all times; do code changes if required Lead assessment effort in conducting both formal and informal evaluations and analysis Liase with stakeholders and effectively manage the relationship/ expectations Support Project Managers and enable the development team with information needed for systems development, maintenance and management Significantly contribute to test planning Mentor the junior members of the team; elevate the team profile GCS is acting as an Employment Business in relation to this vacancy.
Apr 25, 2024
Contractor
Role: Sr Data Analyst Location: London, UK Type: Contract (Inside IR35) Nature: Hybrid (3 days onsite per week) JD: Must have skills: Strong coding skills are a must - database Oracle 19c, SQL, .NET web component, API integration Hands-on development experience using GitLab, CI/CD. Knowledge of Linux, Scripting (PowerShell, Batch) and scheduler tools like Autosys Experience of Asset Management Industry, Order Management Experience of working with applications like Latentzero Compliance, SimCorp Dimension, and BlackRock Aladdin will be a strong point. Responsibilities Co-lead the team alongside India based senior developer Actively do software development while leading the team; and remain overall accountable for the delivery Manage the tech mandatory initiatives and ensure compliance at all times; do code changes if required Lead assessment effort in conducting both formal and informal evaluations and analysis Liase with stakeholders and effectively manage the relationship/ expectations Support Project Managers and enable the development team with information needed for systems development, maintenance and management Significantly contribute to test planning Mentor the junior members of the team; elevate the team profile GCS is acting as an Employment Business in relation to this vacancy.