About The Role Role Overview: The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm based in the office. Key Responsibilities: Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Ensure all procedures are followed, along with monitoring the engineer's response to service calls received during the course of their duties Ensure that any complaints received are dealt with in a professional manner and all actions taken reported to relevant Management Carry out any other duties as requested by Management Highlight any Training requirements for Engineers Booking of engineering resource / Logistics / Travel Raising of accurate escalations in a timely manner Relationship management with the FSE's. Weekly Touch-point meetings, reports and chairing of conference calls. Desirable Skills: Experience of incident based ticketing systems Working closely with the Customer Service Manager to develop process and best practice. Experience of CRM systems, (desirable to be Microsoft Dynamics) Experience of SAP (desirable) Experience of working in an AV / VC technology arena Previous Customer Service experience About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 28, 2024
Full time
About The Role Role Overview: The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm based in the office. Key Responsibilities: Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Ensure all procedures are followed, along with monitoring the engineer's response to service calls received during the course of their duties Ensure that any complaints received are dealt with in a professional manner and all actions taken reported to relevant Management Carry out any other duties as requested by Management Highlight any Training requirements for Engineers Booking of engineering resource / Logistics / Travel Raising of accurate escalations in a timely manner Relationship management with the FSE's. Weekly Touch-point meetings, reports and chairing of conference calls. Desirable Skills: Experience of incident based ticketing systems Working closely with the Customer Service Manager to develop process and best practice. Experience of CRM systems, (desirable to be Microsoft Dynamics) Experience of SAP (desirable) Experience of working in an AV / VC technology arena Previous Customer Service experience About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Facilities Helpdesk and Performance Manager- 55k- Permanent- London West End My client a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Helpdesk Manager to join and lead a team on a prestigious contract in London. Monday to Friday 8.00-17.00 Facilities Helpdesk Management leading a Helpdesk Team Raising Purchase Orders PPMs Liasing with Engineers Internal monthly reports on QHSE, finance and strategy Manage the communication for the account, from weekly updates through to regular flow through of communications Ensure all new hires are processed effective Responsible for the management of the helpdesk function, to include (but not exclusive to) Line management of all helpdesk employees Managing the end to end process of reactive call management. Including logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing the job in the system Managing excellence levels of customer service throughout the journey Managing the Planned Maintenance scheduling and distribution to site teams. Logging closure with correct documentation and compliance. Helpdesk Reports Improvement plans against poor performing areas. Working directly with operational teams to drive continuous improvement Reviewing trends in data to understand quicker response times Building process, procedure and governance planning Ensuring adherence to account KPI's and SLA metric
Apr 28, 2024
Full time
Facilities Helpdesk and Performance Manager- 55k- Permanent- London West End My client a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Helpdesk Manager to join and lead a team on a prestigious contract in London. Monday to Friday 8.00-17.00 Facilities Helpdesk Management leading a Helpdesk Team Raising Purchase Orders PPMs Liasing with Engineers Internal monthly reports on QHSE, finance and strategy Manage the communication for the account, from weekly updates through to regular flow through of communications Ensure all new hires are processed effective Responsible for the management of the helpdesk function, to include (but not exclusive to) Line management of all helpdesk employees Managing the end to end process of reactive call management. Including logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing the job in the system Managing excellence levels of customer service throughout the journey Managing the Planned Maintenance scheduling and distribution to site teams. Logging closure with correct documentation and compliance. Helpdesk Reports Improvement plans against poor performing areas. Working directly with operational teams to drive continuous improvement Reviewing trends in data to understand quicker response times Building process, procedure and governance planning Ensuring adherence to account KPI's and SLA metric
Role Summary My client is a vibrant and esteemed academic institution. The College's main site, in the centre of Oxford, comprises of historic listed Cotswold stone buildings, dating back as far as the seventeenth century, sitting alongside a recently built modern quad with a café, lecturer theatre, art gallery and teaching spaces in addition to student accommodation. There is a further accommodation complex nearby on the Thames, together with a boat house and sports pavilion. The College's site includes: A mix of Grade 1, Grade2 and Modern buildings with approx 250,000 sq. ft. of floor space 484 bedrooms as part of its accommodation facilities. They are seeking an experienced and dynamic individual to serve as Head of Estates. This role is pivotal in ensuring the effective management and strategic development of the College's physical infrastructure, including its buildings, grounds and facilities. The successful candidate will manage a team comprising of a Maintenance Supervisor, five Maintenance Assistants and a Gardner who are responsible for maintaining the College's estate to the highest standards while supporting the institution's academic mission and broader objectives. Main Responsibilities Strategy and Sustainability Develop and implement strategic plans for the estate in alignment with the College's goals and objectives. Identify opportunities for enhancement and improvement of the estate infrastructure. Champion sustainability initiatives within the College's estates, striving to minimise environmental impact and promote energy efficiency and conservation practices. Financial Management : Manage the maintenance, compliance, refurbishment and small capital works budgets, totalling circa £1m pa, ensuring prudent use of resources and delivery of cost-effective solutions. Manage small capital projects in their entirety, obtaining quotes, hiring contractors and ensuring delivery of projects on time and within budget. Negotiate and contract with external suppliers, develop long term relationships and oversee their work. Infrastructure Management : Manage the College facilities, including buildings, grounds, utilities and services. Ensure compliance with regulatory requirements and health & safety standards. Oversee the scheduling of compliance testing and any specialist inputs, bringing in external contractors as required. Maintenance and Repairs : Update and implement a programme of planned preventative maintenance to ensure the ongoing upkeep of College buildings and infrastructure. Oversee the effective implementation of the maintenance helpdesk, ensuring that reactive repairs are carried out swiftly and cost effectively. Plan and deliver renovation and refurbishment projects, prioritising projects based on the planned preventative maintenance schedule. Capital Projects : Play a lead role in managing major capital projects from inception to completion, including planning, design, procurement, and construction phases. Serve as the main point of contact between project contractors/consultants and the College, ensuring that the day-to-day project activities minimise interruption to College life. Liaise with architects, engineers, contractors and stakeholders to monitor progress and to ensure projects are delivered on time and within budget. Proactively communicate with all members of the College community, keeping them updated on project progress, movement of contractors and consultants, and any potential disruption. Key Events and Critical Incident Management Play a key role in supporting one off and regular large events including the bi-annual College Ball, conferences and College celebratory events. As a senior member of the operations team, ensure that the estate is ready for the return of students and attend, in person, on key dates including the beginning and end of term. Serve as a member of the College's Critical Incident Response Team. Leadership, Management and Stakeholder Engagement Provide strong leadership and direction to the maintenance team, fostering a culture of collaboration, accountability, and excellence, supporting professional development of individual members of the team. As a member of the Senior Leadership Team, contribute to College wide operational planning. Represent the Estates Team at the Buildings and Sustainability Committee of the Governing Body, at Project Steering Committees and at any other relevant meetings. Communicate effectively and build positive relationships both within the College and across the Oxford College Community. Collaborate closely with other operational leaders, academic departments, staff, students and external stakeholders, understanding their needs and priorities regarding the estate. Person Specification Bachelor's degree in a relevant field and/or an advanced degree/professional qualification (for example, in engineering/as a quantity surveyor) an advantage. Extensive experience in estates management, facilities management, or a related field, ideally within a higher education or similar institutional setting. Proven track record of successfully managing complex estates, including maintenance, renovations and capital projects. Strong financial acumen and experience in budgeting, financial planning and resource allocation. Excellent leadership and team management skills, with the ability to motivate and inspire staff. Knowledge of health & safety regulations, building codes and compliance requirements. Exceptional communication, negotiation and interpersonal skills. Strategic mindset with the ability to think creatively and problem-solve effectively. Commitment to promoting diversity, equality and inclusion within the workplace.
Apr 28, 2024
Full time
Role Summary My client is a vibrant and esteemed academic institution. The College's main site, in the centre of Oxford, comprises of historic listed Cotswold stone buildings, dating back as far as the seventeenth century, sitting alongside a recently built modern quad with a café, lecturer theatre, art gallery and teaching spaces in addition to student accommodation. There is a further accommodation complex nearby on the Thames, together with a boat house and sports pavilion. The College's site includes: A mix of Grade 1, Grade2 and Modern buildings with approx 250,000 sq. ft. of floor space 484 bedrooms as part of its accommodation facilities. They are seeking an experienced and dynamic individual to serve as Head of Estates. This role is pivotal in ensuring the effective management and strategic development of the College's physical infrastructure, including its buildings, grounds and facilities. The successful candidate will manage a team comprising of a Maintenance Supervisor, five Maintenance Assistants and a Gardner who are responsible for maintaining the College's estate to the highest standards while supporting the institution's academic mission and broader objectives. Main Responsibilities Strategy and Sustainability Develop and implement strategic plans for the estate in alignment with the College's goals and objectives. Identify opportunities for enhancement and improvement of the estate infrastructure. Champion sustainability initiatives within the College's estates, striving to minimise environmental impact and promote energy efficiency and conservation practices. Financial Management : Manage the maintenance, compliance, refurbishment and small capital works budgets, totalling circa £1m pa, ensuring prudent use of resources and delivery of cost-effective solutions. Manage small capital projects in their entirety, obtaining quotes, hiring contractors and ensuring delivery of projects on time and within budget. Negotiate and contract with external suppliers, develop long term relationships and oversee their work. Infrastructure Management : Manage the College facilities, including buildings, grounds, utilities and services. Ensure compliance with regulatory requirements and health & safety standards. Oversee the scheduling of compliance testing and any specialist inputs, bringing in external contractors as required. Maintenance and Repairs : Update and implement a programme of planned preventative maintenance to ensure the ongoing upkeep of College buildings and infrastructure. Oversee the effective implementation of the maintenance helpdesk, ensuring that reactive repairs are carried out swiftly and cost effectively. Plan and deliver renovation and refurbishment projects, prioritising projects based on the planned preventative maintenance schedule. Capital Projects : Play a lead role in managing major capital projects from inception to completion, including planning, design, procurement, and construction phases. Serve as the main point of contact between project contractors/consultants and the College, ensuring that the day-to-day project activities minimise interruption to College life. Liaise with architects, engineers, contractors and stakeholders to monitor progress and to ensure projects are delivered on time and within budget. Proactively communicate with all members of the College community, keeping them updated on project progress, movement of contractors and consultants, and any potential disruption. Key Events and Critical Incident Management Play a key role in supporting one off and regular large events including the bi-annual College Ball, conferences and College celebratory events. As a senior member of the operations team, ensure that the estate is ready for the return of students and attend, in person, on key dates including the beginning and end of term. Serve as a member of the College's Critical Incident Response Team. Leadership, Management and Stakeholder Engagement Provide strong leadership and direction to the maintenance team, fostering a culture of collaboration, accountability, and excellence, supporting professional development of individual members of the team. As a member of the Senior Leadership Team, contribute to College wide operational planning. Represent the Estates Team at the Buildings and Sustainability Committee of the Governing Body, at Project Steering Committees and at any other relevant meetings. Communicate effectively and build positive relationships both within the College and across the Oxford College Community. Collaborate closely with other operational leaders, academic departments, staff, students and external stakeholders, understanding their needs and priorities regarding the estate. Person Specification Bachelor's degree in a relevant field and/or an advanced degree/professional qualification (for example, in engineering/as a quantity surveyor) an advantage. Extensive experience in estates management, facilities management, or a related field, ideally within a higher education or similar institutional setting. Proven track record of successfully managing complex estates, including maintenance, renovations and capital projects. Strong financial acumen and experience in budgeting, financial planning and resource allocation. Excellent leadership and team management skills, with the ability to motivate and inspire staff. Knowledge of health & safety regulations, building codes and compliance requirements. Exceptional communication, negotiation and interpersonal skills. Strategic mindset with the ability to think creatively and problem-solve effectively. Commitment to promoting diversity, equality and inclusion within the workplace.
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Helpdesk Team Leader Reading salary up to £40,000 A Technology company for the future who are rapily expanding and driving forward the most up to date Technology in Digital Signage Audio Visual and IT. The help desk Team leader serves as a lead role to help drive quality efficiency success and resolution to the customersneeds as they oversee a team of representatives engineers and experts As a key functional leader this role is expected to contribute to the overall service direction and stratedgy for the group and is empowered to make sound business decisions relevant to their level of responsibility. The position serves as an escalation point for customer issues and oversees the service suopport team. Main Duties Establish performance measures to ensure Service Levels are met and exceeded. Manage ticket queues and maintain 'healthy average ticket age' Serve as an escalation point for customer issues, applying resolution steps and delivering successful case closure & client satisfaction. Develop the capabilities of the Helpdesk through key skills growth and talent acquisition. Establish productive, professional relationships with key personnel in strategic customer accounts. Responsible for maintaining and building the level of expertise required to provide industry-leading service as well as maintaining the appropriate levels of training to support our partner accreditations. Other duties assigned as needed. Person Specification Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks. Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach. Demonstrated leadership skills in a team-oriented, collaborative environment. Exceptional strategic thinking and structured problem-solving skills Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization. Communicate and interact with internal employees, clients and colleagues in a professional and timely manner. Self-starter capable of working independently to ensure deadlines are met. Excellent communication and interpersonal skills (both verbal and written) Ability to balance multiple tasks with changing priorities. Excellent structured problem-solving skills Demonstrated time management skills with attention to detail First year goals: ü Become familiar with people, processes, and internal system applications. ü Ensure that the established performance measures are met and exceeded. ü Implement a comprehensive training and development program to enhance the skills of the help desk team. ü Foster a culture of continuous learning and improvement within the team. ü Identify and address any skill gaps through training initiatives. ü Work towards enhancing overall customer satisfaction by addressing customer issues promptly and effectively. ü Establish and strengthen professional relationships with key personnel in strategic customer accounts. ü Collaborate with clients to understand their evolving needs and align service strategies accordingly. ü Demonstrate effective leadership by fostering a positive and collaborative team environment. ü Encourage innovation and initiative within the team to improve processes and efficiency. ü Contribute to the development and execution of the overall service direction and strategy for the group. ü Provide valuable insights and recommendations for improving the help desk's efficiency and effectiveness. Benefits Holiday entitlement - 25 days per year plus 8 bank holidays. Company's Wellbeing Programme - Remote GP, Mental Health Support, Life and Money support Benefits Hub - discount marketplace, Cycle2Work Standard pension scheme Flexibility with agile working Fast-paced growing business Opportunities to take on more responsibility and develop in-house with regular training Amazing culture and values
Apr 27, 2024
Full time
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Helpdesk Team Leader Reading salary up to £40,000 A Technology company for the future who are rapily expanding and driving forward the most up to date Technology in Digital Signage Audio Visual and IT. The help desk Team leader serves as a lead role to help drive quality efficiency success and resolution to the customersneeds as they oversee a team of representatives engineers and experts As a key functional leader this role is expected to contribute to the overall service direction and stratedgy for the group and is empowered to make sound business decisions relevant to their level of responsibility. The position serves as an escalation point for customer issues and oversees the service suopport team. Main Duties Establish performance measures to ensure Service Levels are met and exceeded. Manage ticket queues and maintain 'healthy average ticket age' Serve as an escalation point for customer issues, applying resolution steps and delivering successful case closure & client satisfaction. Develop the capabilities of the Helpdesk through key skills growth and talent acquisition. Establish productive, professional relationships with key personnel in strategic customer accounts. Responsible for maintaining and building the level of expertise required to provide industry-leading service as well as maintaining the appropriate levels of training to support our partner accreditations. Other duties assigned as needed. Person Specification Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks. Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach. Demonstrated leadership skills in a team-oriented, collaborative environment. Exceptional strategic thinking and structured problem-solving skills Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization. Communicate and interact with internal employees, clients and colleagues in a professional and timely manner. Self-starter capable of working independently to ensure deadlines are met. Excellent communication and interpersonal skills (both verbal and written) Ability to balance multiple tasks with changing priorities. Excellent structured problem-solving skills Demonstrated time management skills with attention to detail First year goals: ü Become familiar with people, processes, and internal system applications. ü Ensure that the established performance measures are met and exceeded. ü Implement a comprehensive training and development program to enhance the skills of the help desk team. ü Foster a culture of continuous learning and improvement within the team. ü Identify and address any skill gaps through training initiatives. ü Work towards enhancing overall customer satisfaction by addressing customer issues promptly and effectively. ü Establish and strengthen professional relationships with key personnel in strategic customer accounts. ü Collaborate with clients to understand their evolving needs and align service strategies accordingly. ü Demonstrate effective leadership by fostering a positive and collaborative team environment. ü Encourage innovation and initiative within the team to improve processes and efficiency. ü Contribute to the development and execution of the overall service direction and strategy for the group. ü Provide valuable insights and recommendations for improving the help desk's efficiency and effectiveness. Benefits Holiday entitlement - 25 days per year plus 8 bank holidays. Company's Wellbeing Programme - Remote GP, Mental Health Support, Life and Money support Benefits Hub - discount marketplace, Cycle2Work Standard pension scheme Flexibility with agile working Fast-paced growing business Opportunities to take on more responsibility and develop in-house with regular training Amazing culture and values
Elevation Recruitment Group
Huddersfield, Yorkshire
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
Apr 27, 2024
Full time
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
We are recruiting for a part time facilities administrator to provide administration support on a busy Facilities Management desk in the East Newcastle (NE28) area. The role is a temporary position ongoing. The role is paying 12.01/hr plus holiday pay, Working days are normally Mon-Wed depending on requirements. The role will cover several administrative disciplines: Coordination of all back office administrative duties - Data entry on delivery and logistics/stock information - time sheet collection - clerical support duties - Helpdesk - liaison with engineers and end clients - general site administration The candidate will need a multi-role approach to the position as the work will cover a spectrum of office and support services to an FM operation - provide a cohesive and structured back office system to support the engineering operations - coordination within the team of support administrators and provide a more efficient and streamlined way of working -ideally some experience of helpdesk (facilities), including client and engineer liaison -raising and closing of jobs and the internal database/system - contract administration and all associated back office support - data entry - assist in a general administrative tasks to including basic clerical duties The individual will need to meet the following criteria: - have Administration experience - be familiar with large scale facilities / sites - be willing to work "hands-on" and complete general administrative duties -be familiar with excel and general microsoft packages plus bespoke databases - be a self starter, with a drive to an efficient back office support system If you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer.
Apr 27, 2024
Seasonal
We are recruiting for a part time facilities administrator to provide administration support on a busy Facilities Management desk in the East Newcastle (NE28) area. The role is a temporary position ongoing. The role is paying 12.01/hr plus holiday pay, Working days are normally Mon-Wed depending on requirements. The role will cover several administrative disciplines: Coordination of all back office administrative duties - Data entry on delivery and logistics/stock information - time sheet collection - clerical support duties - Helpdesk - liaison with engineers and end clients - general site administration The candidate will need a multi-role approach to the position as the work will cover a spectrum of office and support services to an FM operation - provide a cohesive and structured back office system to support the engineering operations - coordination within the team of support administrators and provide a more efficient and streamlined way of working -ideally some experience of helpdesk (facilities), including client and engineer liaison -raising and closing of jobs and the internal database/system - contract administration and all associated back office support - data entry - assist in a general administrative tasks to including basic clerical duties The individual will need to meet the following criteria: - have Administration experience - be familiar with large scale facilities / sites - be willing to work "hands-on" and complete general administrative duties -be familiar with excel and general microsoft packages plus bespoke databases - be a self starter, with a drive to an efficient back office support system If you are interested then please click the APPLY button now PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. Please note if you have not heard from us within 5 days, then your application has not been successful. PRS is an equal opportunities employer.
Apprentices are in ; Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Gloucester. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like theBBC, Barclays, Vodafone, Fujitsu and British ;As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely ; Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for ;You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £18,000 per annum, dependent on the ; Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential.You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer ; We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters ; XX28EP
Apr 27, 2024
Full time
Apprentices are in ; Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Gloucester. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like theBBC, Barclays, Vodafone, Fujitsu and British ;As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely ; Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for ;You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £18,000 per annum, dependent on the ; Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential.You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer ; We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters ; XX28EP
Contract Support Administrator- London Holborn/Charing Cross- 35k- Fully On site Role Are you an experienced Contract Support Administrator looking for a new role where you can grow and progress? Are you interested in working for a company who support professional growth and progression? My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Contract Support Administrator to be based at a beautiful building in Charing Cross/ Holborn. The ideal candidate will have previous experience working as a Contract Support Administrator and be looking for a position where they can grow and progress within a business. Monday - Friday Full time in the Office- 8.00- 17.00 Key duties and responsibilities: General Administration Duties Managing deadlines and KPIs Raising Purchase Orders WIP and Budget Reports PPMS All Financial Administration- WIP, Reports etc Updating client portals and databases, including statuses of jobs and tracking progress. Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings. Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes Providing daily and weekly updates / reports to clients on completed and outstanding repairs Attending and providing feedback weekly monthly meeting with clients and internal Management Allocate reactive and planned maintenance tasks to correct resource Log all helpdesk interactions Inform management of recurrent problems Management of statutory documentation and deadlines Follow up with clients to ensure complete resolutions of issues Arranging access for subcontractors / visitors Planned preventative management
Apr 26, 2024
Full time
Contract Support Administrator- London Holborn/Charing Cross- 35k- Fully On site Role Are you an experienced Contract Support Administrator looking for a new role where you can grow and progress? Are you interested in working for a company who support professional growth and progression? My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Contract Support Administrator to be based at a beautiful building in Charing Cross/ Holborn. The ideal candidate will have previous experience working as a Contract Support Administrator and be looking for a position where they can grow and progress within a business. Monday - Friday Full time in the Office- 8.00- 17.00 Key duties and responsibilities: General Administration Duties Managing deadlines and KPIs Raising Purchase Orders WIP and Budget Reports PPMS All Financial Administration- WIP, Reports etc Updating client portals and databases, including statuses of jobs and tracking progress. Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings. Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes Providing daily and weekly updates / reports to clients on completed and outstanding repairs Attending and providing feedback weekly monthly meeting with clients and internal Management Allocate reactive and planned maintenance tasks to correct resource Log all helpdesk interactions Inform management of recurrent problems Management of statutory documentation and deadlines Follow up with clients to ensure complete resolutions of issues Arranging access for subcontractors / visitors Planned preventative management
Facilities and Maintenance Helpdesk Administrator- Hertfordshire- up to 26k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Hertfordshire. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8am- Friday 5pm or 9am til 6pm alternate shifts Main Duties General Helpdesk Administration Duties PPMS Raising Purchase Orders Liaising with Engineers and assigning them to works. Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
Apr 26, 2024
Full time
Facilities and Maintenance Helpdesk Administrator- Hertfordshire- up to 26k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Hertfordshire. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8am- Friday 5pm or 9am til 6pm alternate shifts Main Duties General Helpdesk Administration Duties PPMS Raising Purchase Orders Liaising with Engineers and assigning them to works. Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
Excel Administrator - Leeds Type - Office based Length of contract - temporary ongoing Working hours-Monday to Friday 8am till 4pm Pay - 11.44 The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good telephone manner and admin skills are vital to be considered for the role Main duties: Checking data Chasing up jobs Reports Data Matching Excel Data Inputting Main Responsibilities Based within a 24/7 National Service Centre handling calls, emails, web chats and other inbound / outbound transactions from customers and stakeholders within the agreed service levels. Ownership of customer requests through to completion ensuring a timely resolution. Handle both inbound and outbound transactions to an excellent standard and in line with company quality standards Actively listen to customer and colleagues, clarifying requirements and setting expectations Manage queries by accurately understanding and managing customer contact with excellent attention to detail Proactively identify jobs at risk, and escalate where appropriate to ensure targets are met Real time management of incidents and escalations Accurately obtain and record customer / engineer / stakeholder interactions, enquiries and complaints using the appropriate systems Working with third party suppliers Liaise effectively with internal departments and coordinate applicable action where necessary to ensure timely attendance for jobs Dispatching jobs to the Engineers over the phone or via electronic interfaces ensuring attendance within the required priority Raising purchase orders to facilitate the completion of work orders Logging all necessary information to enable the optimum engineering response Provide accurate and timely communication to all levels of management to inform them of priority jobs, accidents, near misses or instances of absence Raise any relevant access permits on behalf of Engineers to ensure their compliance on our customer's sites Achieve the required level of competency to be able to deal with the various clients and contracts of the National Service Centre Maintain accurate records for out of hours teams to ensure minimal disruption And any reasonable request
Apr 26, 2024
Seasonal
Excel Administrator - Leeds Type - Office based Length of contract - temporary ongoing Working hours-Monday to Friday 8am till 4pm Pay - 11.44 The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good telephone manner and admin skills are vital to be considered for the role Main duties: Checking data Chasing up jobs Reports Data Matching Excel Data Inputting Main Responsibilities Based within a 24/7 National Service Centre handling calls, emails, web chats and other inbound / outbound transactions from customers and stakeholders within the agreed service levels. Ownership of customer requests through to completion ensuring a timely resolution. Handle both inbound and outbound transactions to an excellent standard and in line with company quality standards Actively listen to customer and colleagues, clarifying requirements and setting expectations Manage queries by accurately understanding and managing customer contact with excellent attention to detail Proactively identify jobs at risk, and escalate where appropriate to ensure targets are met Real time management of incidents and escalations Accurately obtain and record customer / engineer / stakeholder interactions, enquiries and complaints using the appropriate systems Working with third party suppliers Liaise effectively with internal departments and coordinate applicable action where necessary to ensure timely attendance for jobs Dispatching jobs to the Engineers over the phone or via electronic interfaces ensuring attendance within the required priority Raising purchase orders to facilitate the completion of work orders Logging all necessary information to enable the optimum engineering response Provide accurate and timely communication to all levels of management to inform them of priority jobs, accidents, near misses or instances of absence Raise any relevant access permits on behalf of Engineers to ensure their compliance on our customer's sites Achieve the required level of competency to be able to deal with the various clients and contracts of the National Service Centre Maintain accurate records for out of hours teams to ensure minimal disruption And any reasonable request
Your new company I have partnered exclusively with the global leader in providing monetisation applications for users around the world. Every day, their platforms deliver value to users that boosts revenues, increases margins, and enables rapid responses to change market dynamics and volatility. Your new role This role is open to candidates within the UTC 5 to -6 time zone only. You will take ownership of customer incidents reported, and see them through to completion. Provide technical assistance via support desk system, email, and messaging systems. Collaborate cross-functionally to escalate complex issues. Process and document error reports and performance metric non-conformances. Track and maintain workflows for on and off platform customer onboarding. Develop and maintain knowledge-bases and FAQ documents. What you'll need to succeed You'll need significant IT Helpdesk experience in an XaaS organisation.Good familiarity with x86 server hardwaregood familiarity with Linux/BSD-based systemsExceptional customer-facing communication skills.Bonus points for experience in working environments with many concurrently-running projects, familiarity with colocation data centre environments or familiarity with distributed storage and hypervisor environments. What you'll get in return Share options. Unlimited holiday policy - they don't believe in limiting how much time you need to rest away from work. 100% Remote working. Fantastic opportunities to develop - they have a habit of promoting in house. A great team with a passion for working collaboratively. Enhanced family friendly policies. A truly flexible workplace! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 26, 2024
Full time
Your new company I have partnered exclusively with the global leader in providing monetisation applications for users around the world. Every day, their platforms deliver value to users that boosts revenues, increases margins, and enables rapid responses to change market dynamics and volatility. Your new role This role is open to candidates within the UTC 5 to -6 time zone only. You will take ownership of customer incidents reported, and see them through to completion. Provide technical assistance via support desk system, email, and messaging systems. Collaborate cross-functionally to escalate complex issues. Process and document error reports and performance metric non-conformances. Track and maintain workflows for on and off platform customer onboarding. Develop and maintain knowledge-bases and FAQ documents. What you'll need to succeed You'll need significant IT Helpdesk experience in an XaaS organisation.Good familiarity with x86 server hardwaregood familiarity with Linux/BSD-based systemsExceptional customer-facing communication skills.Bonus points for experience in working environments with many concurrently-running projects, familiarity with colocation data centre environments or familiarity with distributed storage and hypervisor environments. What you'll get in return Share options. Unlimited holiday policy - they don't believe in limiting how much time you need to rest away from work. 100% Remote working. Fantastic opportunities to develop - they have a habit of promoting in house. A great team with a passion for working collaboratively. Enhanced family friendly policies. A truly flexible workplace! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
Apr 26, 2024
Full time
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
Multi Trades Recruitment are looking for an t experienced Helpdesk Operative for a job-based in Bellshill area. About The Job: Schedule: Mon - Fri. 09:00-17:00 Role: Working on a busy Helpdesk within a Facilities Management environment. Manage communication via phone, emails and radio calls. Log reactive tasks on CAFM system. Download and allocate worksheets for engineers/cleaners/sub-contractors. Update CAFM once engineers/cleaners/Sub contractor's feedback is received. Order parts for further work where necessary. Arrange for quotes to be raised where required. Strictly monitor all open tasks until resolution. Close down tasks on CAFM once completed. Produce reports to demonstrate Helpdesk performance. Prepare for cut over imminently to the new CAFM system. Scan and file completed worksheets. About You: Strong communicator. Competent with IT software. Self-managing. Hard-working. Well presented. Good Telephone Manner. Ability to work under pressure and manage numerous tasks at the same time. Highly motivated and enthusiastic. A positive can-do attitude. Focused and committed. If you feel this role is for you, please apply with an up-to-date CV for a call-back. About Multi Trades Recruitment Limited: Multi Trades are proud to boast a strong team of dedicated, successful recruiters with a combined total of over 50 years of experience. Our team has the necessary skills and tools to match the right candidates in the right location at the right price. Trading since 2012 we have built our database to over 80,000 strong and have great nationwide knowledge across many sectors.
Apr 26, 2024
Full time
Multi Trades Recruitment are looking for an t experienced Helpdesk Operative for a job-based in Bellshill area. About The Job: Schedule: Mon - Fri. 09:00-17:00 Role: Working on a busy Helpdesk within a Facilities Management environment. Manage communication via phone, emails and radio calls. Log reactive tasks on CAFM system. Download and allocate worksheets for engineers/cleaners/sub-contractors. Update CAFM once engineers/cleaners/Sub contractor's feedback is received. Order parts for further work where necessary. Arrange for quotes to be raised where required. Strictly monitor all open tasks until resolution. Close down tasks on CAFM once completed. Produce reports to demonstrate Helpdesk performance. Prepare for cut over imminently to the new CAFM system. Scan and file completed worksheets. About You: Strong communicator. Competent with IT software. Self-managing. Hard-working. Well presented. Good Telephone Manner. Ability to work under pressure and manage numerous tasks at the same time. Highly motivated and enthusiastic. A positive can-do attitude. Focused and committed. If you feel this role is for you, please apply with an up-to-date CV for a call-back. About Multi Trades Recruitment Limited: Multi Trades are proud to boast a strong team of dedicated, successful recruiters with a combined total of over 50 years of experience. Our team has the necessary skills and tools to match the right candidates in the right location at the right price. Trading since 2012 we have built our database to over 80,000 strong and have great nationwide knowledge across many sectors.
What if you could work with remarkable people on extraordinary things? What if the result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK's ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. The AWE Security team has a vital role in support of the most important mission - to protect AWE's information and assets providing greater education and awareness, application of procedures and assurance. This is a role where you can directly contribute to building the future of national security, support the programme to maintain the highest levels of security. The Enterprise Applications team at AWE are looking to hire a Senior Applications Consultant who will be responsible for the delivery and support of the existing Workday Payroll solution. Location - Reading area Salary - £45,100 - £65,000 per annum AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Market leading contributory pension scheme Generous holiday entitlement (270 hours a year including bank holidays, plus every other Friday off) Flexible working hours Salary sacrifice scheme Consideration for either full time or part time hours. Just let us know on your application if you wish to work part time Relocation package available (terms and conditions apply) Key Accountabilities: Understand from the business (working with Directors, Programme Managers, Resource Managers and Process Owners etc.) what information they require to deliver their requirements. Using expertise in the Application Platform and in how it supports business process, proposes technical solutions (seeking to exploit existing tools and technologies). To provide business analysis services (requirements gathering, process design and improvement) and business change services in support of CIO projects, tasks and services. Produces effective work plans and documentation to support the team through development and upgrades. Maintain a full understanding of the functional configuration of the application to be able to provide business support and troubleshooting of errors. Acts as the leading functional expert for business capability within their specific functional area. Providing practical assistance and expert advice in all aspects of Application Functionality. Maintain an understanding of the data flows within and between applications to provide support to end to end business processes. Assessing safety and security implications of the information delivered through the application across the business and ensuring appropriate action is taken. Proactive identification of opportunities for developing application capability across the business. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: - Work with the business sponsors and key users to understand and develop business processes and produce plans for implementation of changes to Workday. - Provide problem diagnosis for the Workday Payroll module. - Work effectively with Workday and support partners to resolve issues. - Participate in scoping and testing activities for changes and upgrades, particularly the bi-annual feature releases. - Liaise with Helpdesk, suppliers and other consultants. - Support the business in the design of new processes and changes to existing processes. - Maintain configuration baseline documentation. - Support end user activities at key times e.g. Year end. - To ensure that adequate assurance procedures are applied to the work undertaken so that the high standards of safety appropriate to a nuclear licensed site are achieved during the project period and that the required standards of reliability and safety performance of the constituent systems are achieved in the deliverables. - Take an active role in the implementation of Company/Local Procedures and Systems of Work to safeguard People, Quality, Security and the Environment including compliance with the requirements of current legislation. - Ensuring the understanding and application of responsibilities with regard to the Company's Environment, Health, Safety, Security and Quality Standards. - The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. The ideal candidate will have: - Good business knowledge of the Workday Payroll & HCM functional area and role. - Proven experience configuring within Workday Payroll. - Strong understanding of the Payroll business environment and constraints to add value through the definition and delivery of information available from the Workday Payroll module. - Good understanding of Data Protection Act requirements. - Able to build knowledge and train internal team on Workday Payroll capabilities. All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
Apr 26, 2024
Full time
What if you could work with remarkable people on extraordinary things? What if the result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK's ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. The AWE Security team has a vital role in support of the most important mission - to protect AWE's information and assets providing greater education and awareness, application of procedures and assurance. This is a role where you can directly contribute to building the future of national security, support the programme to maintain the highest levels of security. The Enterprise Applications team at AWE are looking to hire a Senior Applications Consultant who will be responsible for the delivery and support of the existing Workday Payroll solution. Location - Reading area Salary - £45,100 - £65,000 per annum AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Market leading contributory pension scheme Generous holiday entitlement (270 hours a year including bank holidays, plus every other Friday off) Flexible working hours Salary sacrifice scheme Consideration for either full time or part time hours. Just let us know on your application if you wish to work part time Relocation package available (terms and conditions apply) Key Accountabilities: Understand from the business (working with Directors, Programme Managers, Resource Managers and Process Owners etc.) what information they require to deliver their requirements. Using expertise in the Application Platform and in how it supports business process, proposes technical solutions (seeking to exploit existing tools and technologies). To provide business analysis services (requirements gathering, process design and improvement) and business change services in support of CIO projects, tasks and services. Produces effective work plans and documentation to support the team through development and upgrades. Maintain a full understanding of the functional configuration of the application to be able to provide business support and troubleshooting of errors. Acts as the leading functional expert for business capability within their specific functional area. Providing practical assistance and expert advice in all aspects of Application Functionality. Maintain an understanding of the data flows within and between applications to provide support to end to end business processes. Assessing safety and security implications of the information delivered through the application across the business and ensuring appropriate action is taken. Proactive identification of opportunities for developing application capability across the business. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: - Work with the business sponsors and key users to understand and develop business processes and produce plans for implementation of changes to Workday. - Provide problem diagnosis for the Workday Payroll module. - Work effectively with Workday and support partners to resolve issues. - Participate in scoping and testing activities for changes and upgrades, particularly the bi-annual feature releases. - Liaise with Helpdesk, suppliers and other consultants. - Support the business in the design of new processes and changes to existing processes. - Maintain configuration baseline documentation. - Support end user activities at key times e.g. Year end. - To ensure that adequate assurance procedures are applied to the work undertaken so that the high standards of safety appropriate to a nuclear licensed site are achieved during the project period and that the required standards of reliability and safety performance of the constituent systems are achieved in the deliverables. - Take an active role in the implementation of Company/Local Procedures and Systems of Work to safeguard People, Quality, Security and the Environment including compliance with the requirements of current legislation. - Ensuring the understanding and application of responsibilities with regard to the Company's Environment, Health, Safety, Security and Quality Standards. - The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. The ideal candidate will have: - Good business knowledge of the Workday Payroll & HCM functional area and role. - Proven experience configuring within Workday Payroll. - Strong understanding of the Payroll business environment and constraints to add value through the definition and delivery of information available from the Workday Payroll module. - Good understanding of Data Protection Act requirements. - Able to build knowledge and train internal team on Workday Payroll capabilities. All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
Title: Service Desk Administrator Location : Dagenham Salary: £23,000 - £25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 26, 2024
Full time
Title: Service Desk Administrator Location : Dagenham Salary: £23,000 - £25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK s leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
Apr 26, 2024
Full time
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK s leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an office based role in Egham, Surrey. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Weekly touch-point meeting, reports and chairing of conference calls. Person specification Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / UC technology arena Previous Customer Service experience About proAV proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 26, 2024
Full time
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an office based role in Egham, Surrey. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Weekly touch-point meeting, reports and chairing of conference calls. Person specification Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / UC technology arena Previous Customer Service experience About proAV proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Helpdesk Supervisor - Healthcare Environment - Lewisham, London - Up to 32k per annum CBW are currently recruiting for a Helpdesk Supervisor looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours of Work: Monday to Friday 8am to 5pm Office based Key Duties: Schedule reactive and help desk call outs. To review jobs received during the working day and allocate accordingly to Engineers. Supervise and manage day to day Helpdesk activities Support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end user/customers. Monitor call activity and produce call volume reports To deliver toolbox talks to staff and create and update Help Desk procedures and relate new information to staff. Compile and enter data into the monthly client report and submit before the monthly deadline. Manage the Rechargeable works from the quotations to completion including requesting the PO from the client for these works. To participate in the training of new members of staff or to allocate a trainer, and to oversee the staff training induction sheets. Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data Support the Office & Contract Managers in the administration & delivery of departmental objectives Raising Corrective maintenance tasks following on from PPM completed tasks Organisation of day-to-day work to ensure that all key tasks are fulfilled Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications Requirements: Helpdesk experience IT proficient FM experience Ability to supervise and manage a team Please send your CV to Paige at CBW Staffing Solutions for more information.
Apr 26, 2024
Full time
Helpdesk Supervisor - Healthcare Environment - Lewisham, London - Up to 32k per annum CBW are currently recruiting for a Helpdesk Supervisor looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours of Work: Monday to Friday 8am to 5pm Office based Key Duties: Schedule reactive and help desk call outs. To review jobs received during the working day and allocate accordingly to Engineers. Supervise and manage day to day Helpdesk activities Support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end user/customers. Monitor call activity and produce call volume reports To deliver toolbox talks to staff and create and update Help Desk procedures and relate new information to staff. Compile and enter data into the monthly client report and submit before the monthly deadline. Manage the Rechargeable works from the quotations to completion including requesting the PO from the client for these works. To participate in the training of new members of staff or to allocate a trainer, and to oversee the staff training induction sheets. Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data Support the Office & Contract Managers in the administration & delivery of departmental objectives Raising Corrective maintenance tasks following on from PPM completed tasks Organisation of day-to-day work to ensure that all key tasks are fulfilled Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications Requirements: Helpdesk experience IT proficient FM experience Ability to supervise and manage a team Please send your CV to Paige at CBW Staffing Solutions for more information.
Customer Service Administrator Nottingham A fantastic opportunity to join one of the UK s fastest growing, most innovative Fire and Security Companies, with over 20 years experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team. Package £22-24,000 Main Responsibilities Deal directly with customers either by telephone, electronically or via a customer portal and to provide best in class service Interact with both external and internal customers in a timely and effective way to provide the best in business customer service. To process telephone calls/emails relating to service / breakdowns and within the agreed KPI s Provide accurate and timely updates on customer portals Review Customer Service levels and raise poor service performance levels to Management. Ensure that customer complaints are dealt with in a timely manner and to the customers satisfaction. Liaising with your specific account(s) helpdesk/Web portal daily to process call outs, invoicing queries and any necessary further works. Chase reports, updates, etc. from subcontract labour. Maintain/ update quote log & service order log (daily) Senior. Ensure month end invoicing closed off and deadlines are adhered to. Raise credits notes for Senior sign off. Liaise with account helpdesk/ web portal daily to process call outs, invoicing queries. Sales enquiries are processed and quote requests from the portal are added as an enquiry. Ordering any relevant parts relating to any engineering works taking place at your specific account(s) including SSW. Knowledge and Responsibilities GCSE Math s/English C or above Knowledge of customer service principles and practices. IT skills, including Microsoft packages and email. Knowledge of administrative procedures. Accuracy at record keeping. Ability to priorities your own workload. Numeric, oral and written language applications. Excellent communication skills, including a clear, confident speaking voice. Able to build a rapport with customers. Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well. If you are local to the area and seeking a new Customer Service Administrator position, then please apply now. If your application is successful a 4way member will be in touch.
Apr 26, 2024
Full time
Customer Service Administrator Nottingham A fantastic opportunity to join one of the UK s fastest growing, most innovative Fire and Security Companies, with over 20 years experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team. Package £22-24,000 Main Responsibilities Deal directly with customers either by telephone, electronically or via a customer portal and to provide best in class service Interact with both external and internal customers in a timely and effective way to provide the best in business customer service. To process telephone calls/emails relating to service / breakdowns and within the agreed KPI s Provide accurate and timely updates on customer portals Review Customer Service levels and raise poor service performance levels to Management. Ensure that customer complaints are dealt with in a timely manner and to the customers satisfaction. Liaising with your specific account(s) helpdesk/Web portal daily to process call outs, invoicing queries and any necessary further works. Chase reports, updates, etc. from subcontract labour. Maintain/ update quote log & service order log (daily) Senior. Ensure month end invoicing closed off and deadlines are adhered to. Raise credits notes for Senior sign off. Liaise with account helpdesk/ web portal daily to process call outs, invoicing queries. Sales enquiries are processed and quote requests from the portal are added as an enquiry. Ordering any relevant parts relating to any engineering works taking place at your specific account(s) including SSW. Knowledge and Responsibilities GCSE Math s/English C or above Knowledge of customer service principles and practices. IT skills, including Microsoft packages and email. Knowledge of administrative procedures. Accuracy at record keeping. Ability to priorities your own workload. Numeric, oral and written language applications. Excellent communication skills, including a clear, confident speaking voice. Able to build a rapport with customers. Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well. If you are local to the area and seeking a new Customer Service Administrator position, then please apply now. If your application is successful a 4way member will be in touch.
Reference: /MF/29-09/970/1 Job Title: Air Conditioning Engineer Salary: Competitive Working Hours: Monday to Friday - 40 hours per week Location: North Scotland Business Overview Atalian Servest and OCS have merged to create a new and exciting organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The business has a turnover of £1.5bn and operates across the UK and Ireland with more than an exceptional 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. If you're ready to reach your full potential, join us at OCS. Would you like to work for one of the largest facilities management companies in the world? We are currently recruiting for an Air Conditioning Engineer to join our passionate and driven team in North Scotland! What will you be doing? To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management and FM helpdesk as necessary. To ensure that equipment operates to specified performance criteria. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out, including completing required documents and paperwork. Is it you we're looking for? Here at OCS we take pride in our business culture, all of which we owe to our colleagues. Could you be a fit for us? Applicant must have the right to work in the UK You hold an NVQ in Refrigeration & Air Conditioning or equivalent. You are City & Guilds 2079 safe handling of refrigerants qualified You hold previous experience working within facilities management and working with all types of Air Conditioning (spilt systems, VRV systems, Close control systems & Chillers). You have a CSCS Skills card or equivalent qualification. Why work for us? On top of working for a business that values its colleagues and clients alike, you will be entitled to the following benefits: We understand the effects the cost of living crisis would have on our colleagues, so to help we offer a wide range of retail discounts Health is wealth, and because of this we offer a discounted gym membership to all colleagues Tired of sitting behind the wheel? Opportunity to join our Cycle to Work scheme Want to get involved in further projects? Here at OCS all colleagues have access to "CHROMA", our internal colleague-led diversity and inclusion community - get involved, join a committee, or take part in our events Taking care of your mind is just as important as taking care of your body, because of this all colleagues have access to internal Mental Health First Aiders who will support you through difficult times If you're always hungry to learn more this could be your favourite benefit yet join OCS to have Immediate access to "Opportunity" our internal Learning and Development platform All required professional membership fees paid for, we want to make sure you have all the tools to enable your success We thoroughly appreciate our colleagues work, one way we show this is to hold a monthly 'Win Atalian Servest Superstar Awards' How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! STRICTLY NO AGENCIES Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.
Apr 26, 2024
Full time
Reference: /MF/29-09/970/1 Job Title: Air Conditioning Engineer Salary: Competitive Working Hours: Monday to Friday - 40 hours per week Location: North Scotland Business Overview Atalian Servest and OCS have merged to create a new and exciting organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The business has a turnover of £1.5bn and operates across the UK and Ireland with more than an exceptional 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. If you're ready to reach your full potential, join us at OCS. Would you like to work for one of the largest facilities management companies in the world? We are currently recruiting for an Air Conditioning Engineer to join our passionate and driven team in North Scotland! What will you be doing? To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management and FM helpdesk as necessary. To ensure that equipment operates to specified performance criteria. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out, including completing required documents and paperwork. Is it you we're looking for? Here at OCS we take pride in our business culture, all of which we owe to our colleagues. Could you be a fit for us? Applicant must have the right to work in the UK You hold an NVQ in Refrigeration & Air Conditioning or equivalent. You are City & Guilds 2079 safe handling of refrigerants qualified You hold previous experience working within facilities management and working with all types of Air Conditioning (spilt systems, VRV systems, Close control systems & Chillers). You have a CSCS Skills card or equivalent qualification. Why work for us? On top of working for a business that values its colleagues and clients alike, you will be entitled to the following benefits: We understand the effects the cost of living crisis would have on our colleagues, so to help we offer a wide range of retail discounts Health is wealth, and because of this we offer a discounted gym membership to all colleagues Tired of sitting behind the wheel? Opportunity to join our Cycle to Work scheme Want to get involved in further projects? Here at OCS all colleagues have access to "CHROMA", our internal colleague-led diversity and inclusion community - get involved, join a committee, or take part in our events Taking care of your mind is just as important as taking care of your body, because of this all colleagues have access to internal Mental Health First Aiders who will support you through difficult times If you're always hungry to learn more this could be your favourite benefit yet join OCS to have Immediate access to "Opportunity" our internal Learning and Development platform All required professional membership fees paid for, we want to make sure you have all the tools to enable your success We thoroughly appreciate our colleagues work, one way we show this is to hold a monthly 'Win Atalian Servest Superstar Awards' How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! STRICTLY NO AGENCIES Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.