Proud to be a renewable energy company, we put community at the heart of everything we do. Our mission is to create renewable energy projects that through investment improve the local infrastructure and ultimately reduce people's energy bills. We are looking to appoint like-minded individuals in our PMO function. Based in Cardiff we are happy for you to come into the office, be home based or adopt a hybrid working pattern. We truly believe this is an exciting time to join such a people centric company who are committed to achieving a net zero future, and would love for you to join us on this journey. The PMO Planner is a pivotal role in helping us achieve our goals, by being integral in the compilation and reporting of detailed project plans to the management team and to the stakeholder group. Reporting into the PMO Manager you will work alongside the rest of the project support functions. Responsibilities include: Working with the Project Managers and teams to produce and maintain detailed project plans and resource allocation plans across the portfolio. Monitoring progress of projects to ensure adherence to schedules, budgets, resource/capacity management and quality standards. Communicating with project teams, the PMO Manager and PMO Analysts to provide updates and feedback on project status. Taking a leading role in Schedule Risk Analysis, both through 'What-if' scenario planning, and through use of quantitative Schedule Risk Analysis tools. Raising the profile of the project programme among the project team, ensuring key stakeholders are appraised of current programme position and the key interfaces and impacts related to their scopes. Preparing and presenting reports and documents to support project decision-making and evaluation. Assisting with risk management impact assessment. Compile, monitor and report against KPI's to monitor project performance. What we need from you: An expert user in MS Project for projects and portfolio planning. A significant project planning background, working within large, multi-contract Engineering and Construction projects, including knowledge of construction contracting structures e.g. NEC. Proficiency in MS Office software. A certification in project management, such as APM, PMP, PRINCE2, or Agile is desirable. Experience in working with diverse stakeholders and teams across different levels and functions. Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
May 05, 2024
Full time
Proud to be a renewable energy company, we put community at the heart of everything we do. Our mission is to create renewable energy projects that through investment improve the local infrastructure and ultimately reduce people's energy bills. We are looking to appoint like-minded individuals in our PMO function. Based in Cardiff we are happy for you to come into the office, be home based or adopt a hybrid working pattern. We truly believe this is an exciting time to join such a people centric company who are committed to achieving a net zero future, and would love for you to join us on this journey. The PMO Planner is a pivotal role in helping us achieve our goals, by being integral in the compilation and reporting of detailed project plans to the management team and to the stakeholder group. Reporting into the PMO Manager you will work alongside the rest of the project support functions. Responsibilities include: Working with the Project Managers and teams to produce and maintain detailed project plans and resource allocation plans across the portfolio. Monitoring progress of projects to ensure adherence to schedules, budgets, resource/capacity management and quality standards. Communicating with project teams, the PMO Manager and PMO Analysts to provide updates and feedback on project status. Taking a leading role in Schedule Risk Analysis, both through 'What-if' scenario planning, and through use of quantitative Schedule Risk Analysis tools. Raising the profile of the project programme among the project team, ensuring key stakeholders are appraised of current programme position and the key interfaces and impacts related to their scopes. Preparing and presenting reports and documents to support project decision-making and evaluation. Assisting with risk management impact assessment. Compile, monitor and report against KPI's to monitor project performance. What we need from you: An expert user in MS Project for projects and portfolio planning. A significant project planning background, working within large, multi-contract Engineering and Construction projects, including knowledge of construction contracting structures e.g. NEC. Proficiency in MS Office software. A certification in project management, such as APM, PMP, PRINCE2, or Agile is desirable. Experience in working with diverse stakeholders and teams across different levels and functions. Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Portfolio and Exposure Analyst Aon is currently recruiting an experienced Catastrophe Modeller to join our Reinsurance Facilities team in London. The team sits within Aon Reinsurance Solutions and provides clients (UK insurance companies, Lloyd's syndicates andMGAs) with efficient, cost-effective solutions to complement, supplement or replace existing reinsurance arrangements. The Reinsurance Facility team reports into Aon UK Reinsurance leadership via the facultative business, working closely with an array of facultative and treaty colleagues. While the workstream will be primarily focussed on the Reinsurance Facilities teams, the role will sit within and be line managed by Aon Reinsurance analytics and catastrophe modelling. This structure provides commercial and market-facing activity but ensures guidance, support and development opportunities on technical matters. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Lead the catastrophe modelling workstreams across multiple client facility placements Lead portfolio analysis of medium and large data sets, presenting outputs internally, as well as to clients and reinsurers Contribute to conversations with clients at senior levels, helping to understand exposures and segment portfolios in order to identify opportunity for reinsurance facility placement Participate in corporate practice groups and committees related to cat modelling and cat risk management.Develop and manage internal and external network of relevant practitioners, including catastopher modellers, data analysts, underwriters, brokers, ceded reinsurance managers, et al Be regarded as the subject matter expert for our facultative business and Reinsurance Facility offering with regard to analytics and data Remain aware of latest modelling and analytical tools and processes, guiding the Reinsurance Facility team in terms of best practice Work within regional / global practice groups to support international coordination and adherence to best practice Skills and experience that will lead to success 3+ years of experience in analytics for insurers, reinsurers, or similar financial services BSc or higher qualification ideally in, finance, statistics, science or equivalent Experience in the following: o Catastrophe modelling experience with vendor models (RMS, AIR, JBA, CoreLogic) o Exposure Management o Catastrophe Model Validation and Evaluation Strong communication skills (speaking, listening, and writing) Strong computer skills in MS Office suite, especially competence in Excel and Powerpoint (skills in programming and machine learning are highly beneficial) Tableau or PowerBI experience Strong analytical, problem-solving, and critical-thinking skills complemented by a solid grounding working with and interpreting statistics. Good attention to detail, strong organisational skills, and ability to prioritise work within a dynamic, deadline-driven environment Highly motivated and strong work ethics Excellent interpersonal skills with the ability to communicate complex ideas and concepts. Ability to lead teams and be flexible in working to meet deadlines across multiple projects and clients Ability to approach problem-solving in a practical and innovative manner Ability to maintain compliance with professional standards, where applicable, as well as company-wide quality initiatives Desire to apply technical and analytical competencies to a dynamic, commercial environment How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
May 05, 2024
Full time
Portfolio and Exposure Analyst Aon is currently recruiting an experienced Catastrophe Modeller to join our Reinsurance Facilities team in London. The team sits within Aon Reinsurance Solutions and provides clients (UK insurance companies, Lloyd's syndicates andMGAs) with efficient, cost-effective solutions to complement, supplement or replace existing reinsurance arrangements. The Reinsurance Facility team reports into Aon UK Reinsurance leadership via the facultative business, working closely with an array of facultative and treaty colleagues. While the workstream will be primarily focussed on the Reinsurance Facilities teams, the role will sit within and be line managed by Aon Reinsurance analytics and catastrophe modelling. This structure provides commercial and market-facing activity but ensures guidance, support and development opportunities on technical matters. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Lead the catastrophe modelling workstreams across multiple client facility placements Lead portfolio analysis of medium and large data sets, presenting outputs internally, as well as to clients and reinsurers Contribute to conversations with clients at senior levels, helping to understand exposures and segment portfolios in order to identify opportunity for reinsurance facility placement Participate in corporate practice groups and committees related to cat modelling and cat risk management.Develop and manage internal and external network of relevant practitioners, including catastopher modellers, data analysts, underwriters, brokers, ceded reinsurance managers, et al Be regarded as the subject matter expert for our facultative business and Reinsurance Facility offering with regard to analytics and data Remain aware of latest modelling and analytical tools and processes, guiding the Reinsurance Facility team in terms of best practice Work within regional / global practice groups to support international coordination and adherence to best practice Skills and experience that will lead to success 3+ years of experience in analytics for insurers, reinsurers, or similar financial services BSc or higher qualification ideally in, finance, statistics, science or equivalent Experience in the following: o Catastrophe modelling experience with vendor models (RMS, AIR, JBA, CoreLogic) o Exposure Management o Catastrophe Model Validation and Evaluation Strong communication skills (speaking, listening, and writing) Strong computer skills in MS Office suite, especially competence in Excel and Powerpoint (skills in programming and machine learning are highly beneficial) Tableau or PowerBI experience Strong analytical, problem-solving, and critical-thinking skills complemented by a solid grounding working with and interpreting statistics. Good attention to detail, strong organisational skills, and ability to prioritise work within a dynamic, deadline-driven environment Highly motivated and strong work ethics Excellent interpersonal skills with the ability to communicate complex ideas and concepts. Ability to lead teams and be flexible in working to meet deadlines across multiple projects and clients Ability to approach problem-solving in a practical and innovative manner Ability to maintain compliance with professional standards, where applicable, as well as company-wide quality initiatives Desire to apply technical and analytical competencies to a dynamic, commercial environment How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below. Job Purpose: We're currently looking for a D365 CRM Developer. This position sits within our IT Team. We have offices in both Glasgow and London and will consider any UK based candidate. We can offer both hybrid and remote working options. The D365 CRM Developer is a technical professional within Enterprise Services Platform CoE team, with specific responsibility for the delivery of service improvement activity on the Dynamics 365 CE services in project and business settings. The D365 CRM Developer will require a good understanding of the product and how it fits within the wider ACCA technology landscape and D365 production and delivery process. The work will be delivered using our continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop custom plugins, workflows, Power Automate flows, and JavaScript to extend D365 CE functionality with an ability to write efficient reusable, and well-documented code. Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs. Develop the Dynamics 365 environment to enable the successful delivery of ACCA's Digital Transformation and IT's target operating model. Manage and control D365 CE release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements. Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 CE features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. Define Dynamics 365 through the application of best practise and industry standards including Microsoft Well Architected Framework, security controls and global data residency legislation, whilst nurturing and supporting our business during their transition to the technology from legacy services The Person In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development and Azure Cloud and integration. Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages and Power BI. Knowledge of creating and utilising web resources for implementing custom UI components and scrips within Dynamics 365 CE. Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services. Experience of shaping and delivering Dynamics 365 service improvements and ongoing management working across business functions and vendors. Experience of working in organisations undergoing significant transformation. Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development. Ability to create technical documentation, including design specification, test plans, and user guides. Experience of working across IT towers and business departments to gather requirements and deliver service improvements. Able to demonstrate a clear understanding of detailed technical concepts and to apply this understanding to everyday business problems. Proficiency in testing and debugging customisations to ensure they meet the specified requirements and do not adversely impact the system. Excellent analytical and problem-solving skills, with ability to think laterally and conceptually. Our Benefits We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
May 05, 2024
Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below. Job Purpose: We're currently looking for a D365 CRM Developer. This position sits within our IT Team. We have offices in both Glasgow and London and will consider any UK based candidate. We can offer both hybrid and remote working options. The D365 CRM Developer is a technical professional within Enterprise Services Platform CoE team, with specific responsibility for the delivery of service improvement activity on the Dynamics 365 CE services in project and business settings. The D365 CRM Developer will require a good understanding of the product and how it fits within the wider ACCA technology landscape and D365 production and delivery process. The work will be delivered using our continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop custom plugins, workflows, Power Automate flows, and JavaScript to extend D365 CE functionality with an ability to write efficient reusable, and well-documented code. Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs. Develop the Dynamics 365 environment to enable the successful delivery of ACCA's Digital Transformation and IT's target operating model. Manage and control D365 CE release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements. Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 CE features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. Define Dynamics 365 through the application of best practise and industry standards including Microsoft Well Architected Framework, security controls and global data residency legislation, whilst nurturing and supporting our business during their transition to the technology from legacy services The Person In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development and Azure Cloud and integration. Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages and Power BI. Knowledge of creating and utilising web resources for implementing custom UI components and scrips within Dynamics 365 CE. Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services. Experience of shaping and delivering Dynamics 365 service improvements and ongoing management working across business functions and vendors. Experience of working in organisations undergoing significant transformation. Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development. Ability to create technical documentation, including design specification, test plans, and user guides. Experience of working across IT towers and business departments to gather requirements and deliver service improvements. Able to demonstrate a clear understanding of detailed technical concepts and to apply this understanding to everyday business problems. Proficiency in testing and debugging customisations to ensure they meet the specified requirements and do not adversely impact the system. Excellent analytical and problem-solving skills, with ability to think laterally and conceptually. Our Benefits We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
At Ryman we currently have an incredible opportunity to join our team as an Ecommerce Analyst on a 12 Month contract. This role sits at the heart of our Ecommerce team. We are seeking a candidate who has a genuine passion for data, excels in extracting, manipulating, and analysing it, with the ability to generate insightful reports and forecasts. This individual should be skilled at crafting compelling narratives from data, understanding our current situation, and identifying future growth prospects. What you will get from us: Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business A great Team to work with where you can progress and make a difference at all levels Competitive Salary Holiday Allowance Free Parking Subsidised Canteen Company Pension scheme Apprenticeship scheme to continue your development Generous discount at TPRG and on our amazing benefits hub Main duties and responsibilities: You will lead all the Analytical Processes across Digital Platforms for Ryman and be the in-market "Go to Person" for Digital online Analytics Lead the Digital budget/forecasting process and output Produce weekly and daily reports for the business Track performance of new business initiatives and measure success to provide recommendations for change. Monthly P&L reconciliation to monitor spend and return on investment. Extract Valuable Insights from Data: Dive deep into extensive datasets to uncover nuanced patterns and strategic opportunities that may otherwise go unnoticed. Empower Data-Driven Decision-Making: Foster a culture where data serves as the foundation for strategic choices by creating intuitive dashboards and actionable recommendations. Pioneer Innovative Data Exploration: Push boundaries by exploring uncharted territories within the data landscape, creating novel insights that challenge conventional norms. WHAT WE WOULD LIKE TO SEE IN YOU Experience and proficiency in using Google Analytics (GA4) Knowledge of web analytics best practices, such as setting up goals, events, conversions and segments Digital Analyst retail experience, working in a similar business Understanding of online trading & merchandising techniques to optimise site performance and driving conversion Ability to present complex data in a simple way Strong organisational skills with high attention to detail Strong interpersonal and communication skills The ability to work well in a team earning the trust of those around them, with an ability to build strong stakeholder relationships Numeracy, with an ability to manage large data sets Self-motivated with a desire to succeed Ability to think big with an entrepreneurial mentality Positive mindset and can-do attitude Relishes ownership Curious about new possibilities and explores them in detail Works with speed and efficiency An ability to learn and grow with us as the business expands Who we are: Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre. Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.
May 04, 2024
Full time
At Ryman we currently have an incredible opportunity to join our team as an Ecommerce Analyst on a 12 Month contract. This role sits at the heart of our Ecommerce team. We are seeking a candidate who has a genuine passion for data, excels in extracting, manipulating, and analysing it, with the ability to generate insightful reports and forecasts. This individual should be skilled at crafting compelling narratives from data, understanding our current situation, and identifying future growth prospects. What you will get from us: Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business A great Team to work with where you can progress and make a difference at all levels Competitive Salary Holiday Allowance Free Parking Subsidised Canteen Company Pension scheme Apprenticeship scheme to continue your development Generous discount at TPRG and on our amazing benefits hub Main duties and responsibilities: You will lead all the Analytical Processes across Digital Platforms for Ryman and be the in-market "Go to Person" for Digital online Analytics Lead the Digital budget/forecasting process and output Produce weekly and daily reports for the business Track performance of new business initiatives and measure success to provide recommendations for change. Monthly P&L reconciliation to monitor spend and return on investment. Extract Valuable Insights from Data: Dive deep into extensive datasets to uncover nuanced patterns and strategic opportunities that may otherwise go unnoticed. Empower Data-Driven Decision-Making: Foster a culture where data serves as the foundation for strategic choices by creating intuitive dashboards and actionable recommendations. Pioneer Innovative Data Exploration: Push boundaries by exploring uncharted territories within the data landscape, creating novel insights that challenge conventional norms. WHAT WE WOULD LIKE TO SEE IN YOU Experience and proficiency in using Google Analytics (GA4) Knowledge of web analytics best practices, such as setting up goals, events, conversions and segments Digital Analyst retail experience, working in a similar business Understanding of online trading & merchandising techniques to optimise site performance and driving conversion Ability to present complex data in a simple way Strong organisational skills with high attention to detail Strong interpersonal and communication skills The ability to work well in a team earning the trust of those around them, with an ability to build strong stakeholder relationships Numeracy, with an ability to manage large data sets Self-motivated with a desire to succeed Ability to think big with an entrepreneurial mentality Positive mindset and can-do attitude Relishes ownership Curious about new possibilities and explores them in detail Works with speed and efficiency An ability to learn and grow with us as the business expands Who we are: Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre. Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.
Business Analyst Permanent Salary: within Implement A: £39,000 to £45,000 Smart Working OVERVIEW: Silver Shell Consultancy is a leading change transformation and IT consultancy, distinguished for its expertise in driving transformative change across diverse industries. We are currently seeking a dynamic and experienced professional to join our team as a Business Analyst, playing a pivotal role in fostering agility, collaboration, and data-driven insights within our projects. LANDSCAPE: As a Business Analyst (ONS -2135) within our Delivery Business Analysis capability, you will spearhead transformation initiatives for clients, leveraging your proficiency in requirements management, process optimization, and Agile methodologies to deliver intricate solutions. Your responsibilities will include championing innovative solutions for clients, providing guidance to fellow Business Analysts on the team, and collaborating with clients/stakeholders to prioritize key elements crucial for the program's success. ACTIVITIES: Collaborate across functions with key business partners to establish strategic goals, project objectives, and functional scope expectations. Conduct meetings with project stakeholders to identify project and application requirements. Analyse the organisation's business model, define policies, and assess market approaches. Elicit business and user requirements essential for conducting current state analysis. Review user stories, system requirements, business rules, and scenario documentation to ensure alignment with business requirements. Design business processes to articulate functional specifications and standardise organisational workflows. Analyse systems and comprehend business rules necessary for IT project initiatives. Support the development of project plans, implementation, and post-implementation support. Manage stakeholder needs and expectations, effectively communicating ongoing project progress. Attend daily scrums to ensure project roadmap alignment and organisational coherence. Prioritise functional scope and collaborate with delivery teams to establish Agile sprint plans and release schedules. Take charge of backlog grooming, reporting, defect management, and risk monitoring. Need to know (to be successful in this role, you will need to know): 5 years of hands-on experience in business analysis, system analysis and design, or infrastructure design/development/support Over 1 year of specific experience in Business Analysis, working across diverse organizations or business units (in the case of a single organization) Proficient in Requirements Gathering, Meeting Facilitation and Competent in Process Design Demonstrated leadership experience with the ability to mentor and coach teams Extensive involvement in small, medium and large enterprise projects. Expertise in Agile Delivery, including user story development and backlog grooming Track record of effectively collaborating with C-Suite executives and communicating cross-functionally Highly motivated and driven, showcasing strategic thinking and an initiative-taking approach Comfortable working in a fast-paced, dynamic environment Meticulous attention to detail and proven analytical skills Ability to foster collaboration with both internal and external partners Experience with Confluence, Aris, ADO DevOps, or Jira, Miro, Visio Holds a Bachelor's degree or foreign equivalent from an accredited college/university in Business, Information Systems, Business Analytics, or related fields. Certifications: Agile/Scrum/Product Owner EMPOWERING CLIENTS. ELEVATING CAREERS. Achieving success, for both our clients and our colleagues, revolves around prioritizing people and accomplishing remarkable feats collaboratively. We are firm believers that by functioning as a unified team, we can proactively make impactful decisions today, fostering enduring capabilities for the future.
May 04, 2024
Full time
Business Analyst Permanent Salary: within Implement A: £39,000 to £45,000 Smart Working OVERVIEW: Silver Shell Consultancy is a leading change transformation and IT consultancy, distinguished for its expertise in driving transformative change across diverse industries. We are currently seeking a dynamic and experienced professional to join our team as a Business Analyst, playing a pivotal role in fostering agility, collaboration, and data-driven insights within our projects. LANDSCAPE: As a Business Analyst (ONS -2135) within our Delivery Business Analysis capability, you will spearhead transformation initiatives for clients, leveraging your proficiency in requirements management, process optimization, and Agile methodologies to deliver intricate solutions. Your responsibilities will include championing innovative solutions for clients, providing guidance to fellow Business Analysts on the team, and collaborating with clients/stakeholders to prioritize key elements crucial for the program's success. ACTIVITIES: Collaborate across functions with key business partners to establish strategic goals, project objectives, and functional scope expectations. Conduct meetings with project stakeholders to identify project and application requirements. Analyse the organisation's business model, define policies, and assess market approaches. Elicit business and user requirements essential for conducting current state analysis. Review user stories, system requirements, business rules, and scenario documentation to ensure alignment with business requirements. Design business processes to articulate functional specifications and standardise organisational workflows. Analyse systems and comprehend business rules necessary for IT project initiatives. Support the development of project plans, implementation, and post-implementation support. Manage stakeholder needs and expectations, effectively communicating ongoing project progress. Attend daily scrums to ensure project roadmap alignment and organisational coherence. Prioritise functional scope and collaborate with delivery teams to establish Agile sprint plans and release schedules. Take charge of backlog grooming, reporting, defect management, and risk monitoring. Need to know (to be successful in this role, you will need to know): 5 years of hands-on experience in business analysis, system analysis and design, or infrastructure design/development/support Over 1 year of specific experience in Business Analysis, working across diverse organizations or business units (in the case of a single organization) Proficient in Requirements Gathering, Meeting Facilitation and Competent in Process Design Demonstrated leadership experience with the ability to mentor and coach teams Extensive involvement in small, medium and large enterprise projects. Expertise in Agile Delivery, including user story development and backlog grooming Track record of effectively collaborating with C-Suite executives and communicating cross-functionally Highly motivated and driven, showcasing strategic thinking and an initiative-taking approach Comfortable working in a fast-paced, dynamic environment Meticulous attention to detail and proven analytical skills Ability to foster collaboration with both internal and external partners Experience with Confluence, Aris, ADO DevOps, or Jira, Miro, Visio Holds a Bachelor's degree or foreign equivalent from an accredited college/university in Business, Information Systems, Business Analytics, or related fields. Certifications: Agile/Scrum/Product Owner EMPOWERING CLIENTS. ELEVATING CAREERS. Achieving success, for both our clients and our colleagues, revolves around prioritizing people and accomplishing remarkable feats collaboratively. We are firm believers that by functioning as a unified team, we can proactively make impactful decisions today, fostering enduring capabilities for the future.
Job Title Pensions Administration Business Analyst This role would ideally suit a Senior Pensions Administrator or Team Manager who is looking for a new opportunity working as part of a highly engaged team to identify, define and deliver improvements to Pensions Administration Teams. Are you a person who enjoys identifying and delivering improvements to Pensions Administration Teams? Do you have Pensions Administration knowledge and can work collaboratively as part of a team to deliver change? If the answer is yes, then this could be the role for you. We have a Senior Business Analyst vacancy in our UK Transformation Team with office locations in Birmingham and Sheffield. This is a hybrid opportunity with flexibility to work both virtually and from one of our office locations. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The role is varied, depending on the type of project or improvement you are aligned to, but your main responsibility will be to deliver key tasks as part of a wider project team or running a smaller project of your own to ensure a successful outcome. Reviewing current practices and Identifying areas of improvement Working with key stakeholders to define objectives and scope Carrying out initial investigations including reviewing data to identify possible solutions Regularly interacting with other colleagues to ensure the right outcomes Liaising with senior manager to raise any challenges and secure agreement to resolving issues Supporting Project Managers in aspects of coordination and governance Preparing background information/slide material for key meetings Presenting to project boards Rolling out project changes to other teams Coaching and mentoring others within the team, and more widely How this opportunity is different This position is a unique opportunity to work on a variety of projects to drive and deliver change across Pensions Administration. Projects can vary between implementing process improvements, working on strategic projects and supporting key deliverables. You'll be working as part of a highly engaged team, where your input will be key to delivering change. You'll be actively encouraged to participate in team meetings, and to provide feedback where appropriate, to different role levels. Having a strong network of colleagues for support is pivotal for your individual development, and your network of colleagues will naturally increase rapidly from day one. Individual development within the role will be fast paced, with new and interesting challenges presenting themselves through changes in pensions legislation and industry initiatives. Skills and experience that will lead to success Have a strong desire to deliver improvements to Pensions Administration teams Be proactive and self-motivated, with a desire to own and deliver the best solutions for Aon Ability to positively influence and work well with others Have strong time-management skills, able to prioritise and manage your work Ability to identify risks/issues, and work with internal stakeholders to mitigate these . How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
May 04, 2024
Full time
Job Title Pensions Administration Business Analyst This role would ideally suit a Senior Pensions Administrator or Team Manager who is looking for a new opportunity working as part of a highly engaged team to identify, define and deliver improvements to Pensions Administration Teams. Are you a person who enjoys identifying and delivering improvements to Pensions Administration Teams? Do you have Pensions Administration knowledge and can work collaboratively as part of a team to deliver change? If the answer is yes, then this could be the role for you. We have a Senior Business Analyst vacancy in our UK Transformation Team with office locations in Birmingham and Sheffield. This is a hybrid opportunity with flexibility to work both virtually and from one of our office locations. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The role is varied, depending on the type of project or improvement you are aligned to, but your main responsibility will be to deliver key tasks as part of a wider project team or running a smaller project of your own to ensure a successful outcome. Reviewing current practices and Identifying areas of improvement Working with key stakeholders to define objectives and scope Carrying out initial investigations including reviewing data to identify possible solutions Regularly interacting with other colleagues to ensure the right outcomes Liaising with senior manager to raise any challenges and secure agreement to resolving issues Supporting Project Managers in aspects of coordination and governance Preparing background information/slide material for key meetings Presenting to project boards Rolling out project changes to other teams Coaching and mentoring others within the team, and more widely How this opportunity is different This position is a unique opportunity to work on a variety of projects to drive and deliver change across Pensions Administration. Projects can vary between implementing process improvements, working on strategic projects and supporting key deliverables. You'll be working as part of a highly engaged team, where your input will be key to delivering change. You'll be actively encouraged to participate in team meetings, and to provide feedback where appropriate, to different role levels. Having a strong network of colleagues for support is pivotal for your individual development, and your network of colleagues will naturally increase rapidly from day one. Individual development within the role will be fast paced, with new and interesting challenges presenting themselves through changes in pensions legislation and industry initiatives. Skills and experience that will lead to success Have a strong desire to deliver improvements to Pensions Administration teams Be proactive and self-motivated, with a desire to own and deliver the best solutions for Aon Ability to positively influence and work well with others Have strong time-management skills, able to prioritise and manage your work Ability to identify risks/issues, and work with internal stakeholders to mitigate these . How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
We are delighted to be partnered with Bells of Lazonby in their search for a Management Accountant. Bells of Lazonby are an established family baker and market leader within the food and retail sector. They have created delicious baked products for over 70 years, with a strong reputation for both their quality as well as their corporate, social and environmental responsibility. They lead the way on innovation, having been the first of their kind to open a gluten, wheat and milk free bakery, in addition to producing their more traditional products. Founded in 1946 in Cumbria, they have been on a remarkable journey and now employ over 350 people who work across their award-winning baking sites and head office. Bells of Lazonby has a fantastic reputation as an employer promoting an open and honest culture in the workplace, who empower their employees to look for solutions and share ideas with the business. Their Head Office is based in a beautifully restored station house, and they pride themselves on a waste minimalisation policy which has gained them the Queens Award for Enterprise. The business continues to thrive, and the role of Management Accountant offers the opportunity to develop and grow this function over the coming years. Reporting into the Financial Controller, the role will oversee & help to develop finance. Responsibilities Produce high quality analysis and operational data that provides valuable insight across the business. Production of monthly Board Packs to be shared with the executive suite and external stakeholders. Production of period sales reports. Support in the financial planning, budgeting, and forecasting processes. Create and maintain financial planning models. Assist in the creation of insightful and meaningful reporting catalogue to support the business. Support on ad-hoc analysis with the Commercial Finance Business Partner. Pro-actively look for opportunities to improve reporting and analysis. Comment on variance analysis and provide insightful commentary for period end reviews. Identify financial risks and opportunities and escalate to senior management where necessary. Collaborate with senior members of the accounting and finance teams. Manipulate large data sets into meaningful outputs. Contribute to a process and culture of continuous improvement, with specific focus on automating and standardising reporting outputs, and ongoing development of modelling and analytical capability. Experience An experienced Finance Analyst / Management Accountant with excellent technical skills. Working towards CIMA/ACCA/ACA or fully qualified. Experience delivering high quality financial analysis, and an ability to communicate findings. Modelling capability and a strong understanding of Microsoft Excel. Experience in SQL or other reporting tools. For more information please apply or email . Any speculative CV's sent directly to Bells of Lazonby will be forwarded to Broster Buchanan for review.
May 04, 2024
Full time
We are delighted to be partnered with Bells of Lazonby in their search for a Management Accountant. Bells of Lazonby are an established family baker and market leader within the food and retail sector. They have created delicious baked products for over 70 years, with a strong reputation for both their quality as well as their corporate, social and environmental responsibility. They lead the way on innovation, having been the first of their kind to open a gluten, wheat and milk free bakery, in addition to producing their more traditional products. Founded in 1946 in Cumbria, they have been on a remarkable journey and now employ over 350 people who work across their award-winning baking sites and head office. Bells of Lazonby has a fantastic reputation as an employer promoting an open and honest culture in the workplace, who empower their employees to look for solutions and share ideas with the business. Their Head Office is based in a beautifully restored station house, and they pride themselves on a waste minimalisation policy which has gained them the Queens Award for Enterprise. The business continues to thrive, and the role of Management Accountant offers the opportunity to develop and grow this function over the coming years. Reporting into the Financial Controller, the role will oversee & help to develop finance. Responsibilities Produce high quality analysis and operational data that provides valuable insight across the business. Production of monthly Board Packs to be shared with the executive suite and external stakeholders. Production of period sales reports. Support in the financial planning, budgeting, and forecasting processes. Create and maintain financial planning models. Assist in the creation of insightful and meaningful reporting catalogue to support the business. Support on ad-hoc analysis with the Commercial Finance Business Partner. Pro-actively look for opportunities to improve reporting and analysis. Comment on variance analysis and provide insightful commentary for period end reviews. Identify financial risks and opportunities and escalate to senior management where necessary. Collaborate with senior members of the accounting and finance teams. Manipulate large data sets into meaningful outputs. Contribute to a process and culture of continuous improvement, with specific focus on automating and standardising reporting outputs, and ongoing development of modelling and analytical capability. Experience An experienced Finance Analyst / Management Accountant with excellent technical skills. Working towards CIMA/ACCA/ACA or fully qualified. Experience delivering high quality financial analysis, and an ability to communicate findings. Modelling capability and a strong understanding of Microsoft Excel. Experience in SQL or other reporting tools. For more information please apply or email . Any speculative CV's sent directly to Bells of Lazonby will be forwarded to Broster Buchanan for review.
Online Benefits Consultant Does working for an organization that harnesses their market leading technology to drive digital engagement with Benefits excite you? We support our clients with global, market leading capabilities that improves the health, wellbeing, and resilience of employees! Do you want to work some of the most some of highest profile UK and global companies? We work with a range of organizations, so they are better informed about the health and wellbeing of their workforce, and better advised on how to deliver great outcomes for their people and business! You would be aligned to our London office but with the 'hybrid' flexibility to work in the locations that enable you to deliver your best work, including your home, the office and client locations Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Responsible for advocating, support and enhance the Best Practice Framework (BPF). Accountable and responsible for the client requirements, from acceptance of the handover of the Strategic objectives to the delivery team handover. Consistently work to identify change opportunities that will provide client value. Utilise Blueprint, the Events Matrix and Benefit Information process to ensure that requirements are produced with the highest levels of quality and consistency. Work effectively with the Engagement, Health, Risk and DC consultant to ensure all their respective requirements inputs are delivered. Accountable and responsible for ensuring that the client understands the requirements process and is familiar with the tools that will be used to obtain their sign off including, Blueprint, the Events Matrix and Benefit Information. Obtain informed client sign off on requirements and changes to requirements. Responsible for briefing the Data Analyst before they establish the interface requirements with the client. Utilise Easy Projects as primary communication method with the project manager to provide updates and to manage progress effectively and on time. Responsible for walking through requirements with system delivery team as part of the handover to the delivery team. Provide input to testing in line with the current Test Strategy. Responsible for briefing the Employee Contact Centre on any changes in requirements using the most appropriate medium for the change. Manage requirements from change outside of implementation (using the Services & Fee Schedule) and renewal, including change releases and change requests. Send draft Services & Fee Schedule to Client Director to arrange sign off with client. Adhere to the Aon Non-Negotiables, such as Aon training and other mandatory compliance requirements. How this opportunity is different The Online Benefits consultant role in the Online Benefits team is an opportunity to work with Tech that leads the market for some of the most exciting clients in a flexible way that means you can bring your best to the role. Skills and experience that will lead to success Detailed expertise in technical benefits consulting Benefit technology expertise Ability to work successfully as a team in a matrix-based structure Effective client management skills Ability to Identify commercial opportunities Ability to work in a complex, deadline driven environment Good communication skills How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
May 04, 2024
Full time
Online Benefits Consultant Does working for an organization that harnesses their market leading technology to drive digital engagement with Benefits excite you? We support our clients with global, market leading capabilities that improves the health, wellbeing, and resilience of employees! Do you want to work some of the most some of highest profile UK and global companies? We work with a range of organizations, so they are better informed about the health and wellbeing of their workforce, and better advised on how to deliver great outcomes for their people and business! You would be aligned to our London office but with the 'hybrid' flexibility to work in the locations that enable you to deliver your best work, including your home, the office and client locations Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Responsible for advocating, support and enhance the Best Practice Framework (BPF). Accountable and responsible for the client requirements, from acceptance of the handover of the Strategic objectives to the delivery team handover. Consistently work to identify change opportunities that will provide client value. Utilise Blueprint, the Events Matrix and Benefit Information process to ensure that requirements are produced with the highest levels of quality and consistency. Work effectively with the Engagement, Health, Risk and DC consultant to ensure all their respective requirements inputs are delivered. Accountable and responsible for ensuring that the client understands the requirements process and is familiar with the tools that will be used to obtain their sign off including, Blueprint, the Events Matrix and Benefit Information. Obtain informed client sign off on requirements and changes to requirements. Responsible for briefing the Data Analyst before they establish the interface requirements with the client. Utilise Easy Projects as primary communication method with the project manager to provide updates and to manage progress effectively and on time. Responsible for walking through requirements with system delivery team as part of the handover to the delivery team. Provide input to testing in line with the current Test Strategy. Responsible for briefing the Employee Contact Centre on any changes in requirements using the most appropriate medium for the change. Manage requirements from change outside of implementation (using the Services & Fee Schedule) and renewal, including change releases and change requests. Send draft Services & Fee Schedule to Client Director to arrange sign off with client. Adhere to the Aon Non-Negotiables, such as Aon training and other mandatory compliance requirements. How this opportunity is different The Online Benefits consultant role in the Online Benefits team is an opportunity to work with Tech that leads the market for some of the most exciting clients in a flexible way that means you can bring your best to the role. Skills and experience that will lead to success Detailed expertise in technical benefits consulting Benefit technology expertise Ability to work successfully as a team in a matrix-based structure Effective client management skills Ability to Identify commercial opportunities Ability to work in a complex, deadline driven environment Good communication skills How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role As a Business Intelligence Analyst, you will be learning tools and techniques to get the best from data aggregation, data mining, forecasting, predictive analytics and data visualisation to help you in your duties which will include: Forming competitive intelligence by gathering and analysing information regarding all market factors that contribute to a business's competitive advantage. Using financial data to assess a company's viability, stability, and profitability. Gathering market research for information to better understand a company's target market Managing risks by identifying and managing potential threats to a business, including legal liabilities, financial uncertainty, strategic errors, accidents etc. Helping the company's senior management make decisions through strategic analysis. Identifying and understanding potential stakeholders to determine their interests when developing and/or implementing a product, policy, or program. We're not expecting you to be an expert right away - that's where our award-winning Academy comes in. We're experts in building skills and confidence in a fun and supportive environment that will not only challenge but develop you into a confident and capable consultant. What we're looking for. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays. An extra day off for your birthday. Pension. Discounted gym membership. Eye care. Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
May 04, 2024
Full time
About Sparta Global Embark on a transformative career journey with Sparta Global, where diversity, innovation, and passion for technology converge. We welcome individuals from all backgrounds, offering not just jobs, but dynamic careers in the tech industry. You'll work alongside enthusiastic professionals, receiving top-tier training and mentorship to hone your skills for success in both public and private sectors. Our commitment to designing impactful careers and coaching future leaders is evident in our over 10 prestigious awards in Learning & Development and Equality, Diversity & Inclusion. As a Top 20 Employer for Social Mobility and a proud B-Corp certified organisation, we're not just advancing careers; we're fostering a more diverse, equitable, and inclusive tech landscape. Join us in shaping the future of technology - where your growth is our mission, and your success, our pride. Apply now to be part of our award-winning team at Sparta Global.? About this role As a Business Intelligence Analyst, you will be learning tools and techniques to get the best from data aggregation, data mining, forecasting, predictive analytics and data visualisation to help you in your duties which will include: Forming competitive intelligence by gathering and analysing information regarding all market factors that contribute to a business's competitive advantage. Using financial data to assess a company's viability, stability, and profitability. Gathering market research for information to better understand a company's target market Managing risks by identifying and managing potential threats to a business, including legal liabilities, financial uncertainty, strategic errors, accidents etc. Helping the company's senior management make decisions through strategic analysis. Identifying and understanding potential stakeholders to determine their interests when developing and/or implementing a product, policy, or program. We're not expecting you to be an expert right away - that's where our award-winning Academy comes in. We're experts in building skills and confidence in a fun and supportive environment that will not only challenge but develop you into a confident and capable consultant. What we're looking for. We're seeking candidates who can exemplify our values: Empathy and Diversity: Integrity, respect, and a commitment to inclusivity. Drive: A goal-oriented mindset with pride in exceeding targets. Collaboration: A team-focused approach, fostering positive relationships. Innovation: Curiosity, creativity, and openness to diverse ideas. Flexibility: Adaptability and composure in the face of change.? As a national organisation with clients across the UK, we require flexibility and a willingness to relocate post-remote training. Deployment locations vary and cannot be guaranteed. We encourage applications from diverse backgrounds and experience levels. Eligibility to work in the UK by the start of employment is mandatory.? Why you should apply:? Our environment is designed to nurture your talents and skills, your hard work and progress are not just appreciated - they're tangibly rewarded. We conduct performance-based reviews every six months, offering you the chance to increase your earning potential twice a year. This regular appraisal system is our way of ensuring that your efforts and achievements are consistently recognised and rewarded.? We also provide: 20 days annual leave + bank holidays. An extra day off for your birthday. Pension. Discounted gym membership. Eye care. Death in service cover. Cycle to work scheme. Season ticket loan. Employee assistance program. Yearly budget for personal development. Access to alumni and community networks. Opportunities to be brand ambassadors. Being employed by Sparta Global is an investment in your future that pays dividends along the way. We give you breadth of experience and skills, along with increasing opportunities to develop further and earn more. No two career paths look the same at Sparta. Our Recruitment Process:? Begin your journey via our supportive recruitment process. Apply online and our team will promptly review your application, contacting successful candidates within 48 hours to initiate the next steps. If you pass our initial screening, candidates will proceed to online assessments which vary depending on the opportunity you are applying for. The final stage is a competency interview, here you'll have the opportunity to impress us with your ability to communicate effectively and exhibit behavioural competencies through relevant examples. We're looking for candidates who can demonstrate a collaborative spirit and a growth mindset. Your dedicated Talent Team member will be with you every step of the way to support and answer any questions you have. You can also visit our YouTube channel to gain valuable insights and expert advice on virtual interviews, strategies to manage nerves, and tips on nonverbal communication. We look forward to receiving your application - good luck!
The Opportunity: If you are passionate about digital projects and have the ability to ensure they run smoothly and reliably we would love to discuss our clients ongoing success story working on a number of high profile government projects that affect our day to day lives. Working in dynamic highly skilled professionals' environment where innovation meets stability you will have access to all the latest AWS technologies working with a team who are dedicated to pushing the boundaries of technology and delivering exceptional results Skills and Experience: Collaborate with cross-functional teams to design, implement and maintain scalable, reliable and secure infrastructure on AWS Monitor system performance and proactively identify and resolve issues to ensure optimal uptime and performance Implement automation and continuous integration/continuous deployment (CI/CD) pipelines to streamline deployment processes Conduct regular system audits and implement security best practices to safeguard our infrastructure and data. Stay up-to-date with the latest AWS services and industry trends and evaluate their potential impact on our infrastructure Deep understanding of networking concepts and experience with configuring and troubleshooting network infrastructure Excellent problem-solving skills and a proactive approach to identifying and resolving issues Previous experience working to Government Digital Services (GDS) standards and principles would be highly desirable Role and Responsibilities: Work on exciting digital projects involved in our day to day lives and make a meaningful impact. Collaborative and inclusive work environment that values diversity and creativity. Continuous learning and professional development opportunities to help you grow your skills and advance your career. If you're ready to take your career to the next level and join a dynamic team of innovators, apply now and become part of our journey towards digital excellence! Please call Edward Laing here at ISR to learn more?
May 04, 2024
Full time
The Opportunity: If you are passionate about digital projects and have the ability to ensure they run smoothly and reliably we would love to discuss our clients ongoing success story working on a number of high profile government projects that affect our day to day lives. Working in dynamic highly skilled professionals' environment where innovation meets stability you will have access to all the latest AWS technologies working with a team who are dedicated to pushing the boundaries of technology and delivering exceptional results Skills and Experience: Collaborate with cross-functional teams to design, implement and maintain scalable, reliable and secure infrastructure on AWS Monitor system performance and proactively identify and resolve issues to ensure optimal uptime and performance Implement automation and continuous integration/continuous deployment (CI/CD) pipelines to streamline deployment processes Conduct regular system audits and implement security best practices to safeguard our infrastructure and data. Stay up-to-date with the latest AWS services and industry trends and evaluate their potential impact on our infrastructure Deep understanding of networking concepts and experience with configuring and troubleshooting network infrastructure Excellent problem-solving skills and a proactive approach to identifying and resolving issues Previous experience working to Government Digital Services (GDS) standards and principles would be highly desirable Role and Responsibilities: Work on exciting digital projects involved in our day to day lives and make a meaningful impact. Collaborative and inclusive work environment that values diversity and creativity. Continuous learning and professional development opportunities to help you grow your skills and advance your career. If you're ready to take your career to the next level and join a dynamic team of innovators, apply now and become part of our journey towards digital excellence! Please call Edward Laing here at ISR to learn more?
take you in an exciting new direction, offers opportunities, support and rewards that will take you further. We are currently seeking an experienced individual to join this team in the role of Risk & Compliance Analyst (Data Privacy & Protection). The Senior Associate, Information Security & Privacy, UK will support and report to the Senior Manager, Information Security & Privacy, UK with regulatory responsibilities for the business aspects of privacy and information security at Innovation Banking. This role is within COO, with a reporting line-up into the EMEA COO. This role will support the Head of Information Security & Privacy to oversee and monitor Innovation Banking to ensure compliance with applicable existing and emerging laws and regulations. Key Responsibilities: • Support the Head of Information Security & Privacy in the delivery and maintenance of the Bank's information security and privacy activities. • Operate within the terms of the applicable decision-making frameworks and RACI models to ensure that the Bank can provide the required level of evidence to the UK regulators regarding independence and risk management activities. • Partnering with the First and Second line of defence Controls, Risk and Compliance functions to monitor and review output including UK ROPA, DPIA and LIAs, DSRs, data breach management. • Ensure that privacy and security risks are identified and managed through the specified channels. • Support the drafting, assessing and implementation of policies, guidance and process relating to information security and privacy. • Review internal monitoring of the Bank's compliance against information security, privacy and related compliance areas in line with identified key performance indicators and measures. • Administer the Bank's Internal information security and privacy Forum, liaising with attendees on agenda items, preparing papers, attending and minuting meetings. • Support projects and/or initiatives which entail UK information security or privacy requirements. • Contribute to and assist in the delivery of the information security and privacy training and awareness programmes. • Promote a culture of choice, control, transparency and proportionate security in handling personal data by working with and influencing internal and external stakeholders • Support the Head of in the provision of advice on compliance, regulatory and risk management issues relating to privacy and information security matters. Experience: • Experience working within information security and privacy and broader risk management. • Experience of assessing key documents such as frameworks, policies and procedures. • Understanding and working knowledge of Privacy, Data Protection and Information Security principles and protocols. • Flexible and responsive with a proactive approach to problem solving. • Risk and Compliance background / experience. • Able to inspire, influence and enthuse others. • Thorough and detailed approach to assessing records. • High degree of accuracy and attention to detail
May 04, 2024
Full time
take you in an exciting new direction, offers opportunities, support and rewards that will take you further. We are currently seeking an experienced individual to join this team in the role of Risk & Compliance Analyst (Data Privacy & Protection). The Senior Associate, Information Security & Privacy, UK will support and report to the Senior Manager, Information Security & Privacy, UK with regulatory responsibilities for the business aspects of privacy and information security at Innovation Banking. This role is within COO, with a reporting line-up into the EMEA COO. This role will support the Head of Information Security & Privacy to oversee and monitor Innovation Banking to ensure compliance with applicable existing and emerging laws and regulations. Key Responsibilities: • Support the Head of Information Security & Privacy in the delivery and maintenance of the Bank's information security and privacy activities. • Operate within the terms of the applicable decision-making frameworks and RACI models to ensure that the Bank can provide the required level of evidence to the UK regulators regarding independence and risk management activities. • Partnering with the First and Second line of defence Controls, Risk and Compliance functions to monitor and review output including UK ROPA, DPIA and LIAs, DSRs, data breach management. • Ensure that privacy and security risks are identified and managed through the specified channels. • Support the drafting, assessing and implementation of policies, guidance and process relating to information security and privacy. • Review internal monitoring of the Bank's compliance against information security, privacy and related compliance areas in line with identified key performance indicators and measures. • Administer the Bank's Internal information security and privacy Forum, liaising with attendees on agenda items, preparing papers, attending and minuting meetings. • Support projects and/or initiatives which entail UK information security or privacy requirements. • Contribute to and assist in the delivery of the information security and privacy training and awareness programmes. • Promote a culture of choice, control, transparency and proportionate security in handling personal data by working with and influencing internal and external stakeholders • Support the Head of in the provision of advice on compliance, regulatory and risk management issues relating to privacy and information security matters. Experience: • Experience working within information security and privacy and broader risk management. • Experience of assessing key documents such as frameworks, policies and procedures. • Understanding and working knowledge of Privacy, Data Protection and Information Security principles and protocols. • Flexible and responsive with a proactive approach to problem solving. • Risk and Compliance background / experience. • Able to inspire, influence and enthuse others. • Thorough and detailed approach to assessing records. • High degree of accuracy and attention to detail
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Operational Resilience Senior Analyst role will support the Enterprise Resilience team in ensuring that the Operations and Technology aspects of the overall Operational Resilience programme are delivered, and that ongoing over sight of this area continues. The Operational Resilience Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. What you'll do Work within the global Enterprise Resilience function, supporting regulation planning and integration team, helping to input into a global framework and supporting the implementation teams in delivery of the framework. Develop documents to support local jurisdictional operational resilience governance requirements in relation to operational resilience. Follow emerging industry trends and potential disrupters to segments and strategy in relation to operational resilience. Deliver specific ad-hoc analysis and tactical support in preparation for business and management meetings. Grasp key priorities and complex issues quickly for the larger organization and create clear written presentations/communications. Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes. Analyze data gathered and develop solutions or alternative methods of proceeding. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. Hands on approach and able to manage own workload whilst taking direction. Attention to detail and ability to discuss document and confirm process flows. Sufficiently experienced to provide feedback for areas of improvement and realign strategy accordingly. What we'll need from you Relevant experience in Third Party/third party oversight, risk and relationship management. Report writing skills essential. Ability to work on multiple projects simultaneously. Track record as a strong analyst - recognized as able to deliver work in pressured environments. Experience of technology project management, Data modeling and workflow mapping. Experience working with internal/external audit/regulatory groups is preferred. Advanced project management, data analysis and reporting ability; with a good understanding of supporting technologies (applications, reporting tools, and data presentation). Bachelor's/University degree or equivalent experience. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Corporate Services Job Family: COB & Crisis Management Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 04, 2024
Full time
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Operational Resilience Senior Analyst role will support the Enterprise Resilience team in ensuring that the Operations and Technology aspects of the overall Operational Resilience programme are delivered, and that ongoing over sight of this area continues. The Operational Resilience Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. What you'll do Work within the global Enterprise Resilience function, supporting regulation planning and integration team, helping to input into a global framework and supporting the implementation teams in delivery of the framework. Develop documents to support local jurisdictional operational resilience governance requirements in relation to operational resilience. Follow emerging industry trends and potential disrupters to segments and strategy in relation to operational resilience. Deliver specific ad-hoc analysis and tactical support in preparation for business and management meetings. Grasp key priorities and complex issues quickly for the larger organization and create clear written presentations/communications. Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes. Analyze data gathered and develop solutions or alternative methods of proceeding. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. Hands on approach and able to manage own workload whilst taking direction. Attention to detail and ability to discuss document and confirm process flows. Sufficiently experienced to provide feedback for areas of improvement and realign strategy accordingly. What we'll need from you Relevant experience in Third Party/third party oversight, risk and relationship management. Report writing skills essential. Ability to work on multiple projects simultaneously. Track record as a strong analyst - recognized as able to deliver work in pressured environments. Experience of technology project management, Data modeling and workflow mapping. Experience working with internal/external audit/regulatory groups is preferred. Advanced project management, data analysis and reporting ability; with a good understanding of supporting technologies (applications, reporting tools, and data presentation). Bachelor's/University degree or equivalent experience. What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Corporate Services Job Family: COB & Crisis Management Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows. Conduct thorough analysis of previous Chat Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams across international Brother sales offices to ensure consistent content quality and user-friendliness. Review, edit, and create English-language content for product guides, user interfaces, FAQs, and other informational materials. Manage production schedules to meet all deadlines and maintain high standards of content delivery. Education and Experience Required: Essential: Experience in end user content review and creation, ideally in hardware and/or software domains. Good understanding of customer journey and mapping, particularly using Chat Bot systems. Excellent analytical skills and strong communication abilities. Previous work experience in a customer support function with attention to detail. Proficiency in Microsoft Office and Adobe Acrobat. Desirable: Degree-level education or equivalent professional experience. Team leader or Supervisory experience Experience working within a global company, collaborating with multi-national teams. Familiarity with corporate industry-standard style guides for content creation. Knowledge of machine translation systems. Benefits: £38k-43k based on experience Flexi Working Hours (37.5 working week) Monday-Friday Hybrid working model (2 Office/3 Home) 25 days holidays + BH Free Parking Opportunities for professional growth and development within a leading technology company. How to Apply: If you are a motivated individual who thrives in a dynamic environment and is passionate about enhancing customer experiences through innovative solutions, we encourage you to apply. Please send your CV and a cover letter detailing your relevant experience The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
May 04, 2024
Full time
Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows. Conduct thorough analysis of previous Chat Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams across international Brother sales offices to ensure consistent content quality and user-friendliness. Review, edit, and create English-language content for product guides, user interfaces, FAQs, and other informational materials. Manage production schedules to meet all deadlines and maintain high standards of content delivery. Education and Experience Required: Essential: Experience in end user content review and creation, ideally in hardware and/or software domains. Good understanding of customer journey and mapping, particularly using Chat Bot systems. Excellent analytical skills and strong communication abilities. Previous work experience in a customer support function with attention to detail. Proficiency in Microsoft Office and Adobe Acrobat. Desirable: Degree-level education or equivalent professional experience. Team leader or Supervisory experience Experience working within a global company, collaborating with multi-national teams. Familiarity with corporate industry-standard style guides for content creation. Knowledge of machine translation systems. Benefits: £38k-43k based on experience Flexi Working Hours (37.5 working week) Monday-Friday Hybrid working model (2 Office/3 Home) 25 days holidays + BH Free Parking Opportunities for professional growth and development within a leading technology company. How to Apply: If you are a motivated individual who thrives in a dynamic environment and is passionate about enhancing customer experiences through innovative solutions, we encourage you to apply. Please send your CV and a cover letter detailing your relevant experience The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
This is a fantastic opportunity for an experienced Business Analyst to join a well-known public sector organisation in South Wales for an initial 6 month period. Client Details My client is a vital provider of public services across Wales. They are running a number of high profile procurement exercises which will lead to large IT projects being initiated. They require an experienced Business Analyst for an initial period of 6 months with good potential to extend. Description The successful Business Analyst will: Collaborate with stakeholders to understand their requirements around IT systems ranging from handheld devices to data integration into Azure platforms Contribute to the development and success of procurement exercises, adhering to Welsh Government procurement frameworks Ensure organisation's users are taken on the change journey Work closely with Project Managers and Solution Architects to ensure successful project delivery Contribute to other smaller projects as required on an ad-hoc and pre-agreed basis Profile The successful Business Analyst must possess: Exceptional communication skills and ability to tailor approach to a wide range of stakeholders Previous experience on projects which encompass large IT procurement exercises, ideally within the public sector High level of attention to detail and ability to challenge requirements Willingness to travel to South Wales as needed Job Offer 450 - 500 per day dependent on experience (ltd co) This role is outside scope of IR35. This role is not fully remote and will require some travel to client sites.
May 04, 2024
Contractor
This is a fantastic opportunity for an experienced Business Analyst to join a well-known public sector organisation in South Wales for an initial 6 month period. Client Details My client is a vital provider of public services across Wales. They are running a number of high profile procurement exercises which will lead to large IT projects being initiated. They require an experienced Business Analyst for an initial period of 6 months with good potential to extend. Description The successful Business Analyst will: Collaborate with stakeholders to understand their requirements around IT systems ranging from handheld devices to data integration into Azure platforms Contribute to the development and success of procurement exercises, adhering to Welsh Government procurement frameworks Ensure organisation's users are taken on the change journey Work closely with Project Managers and Solution Architects to ensure successful project delivery Contribute to other smaller projects as required on an ad-hoc and pre-agreed basis Profile The successful Business Analyst must possess: Exceptional communication skills and ability to tailor approach to a wide range of stakeholders Previous experience on projects which encompass large IT procurement exercises, ideally within the public sector High level of attention to detail and ability to challenge requirements Willingness to travel to South Wales as needed Job Offer 450 - 500 per day dependent on experience (ltd co) This role is outside scope of IR35. This role is not fully remote and will require some travel to client sites.
Sue Ross Recruitment are working with a specialist metal engineering company in the recruitment of an Inventory Controller. We are looking for a highly motivated and experienced Inventory Controller who has a good understanding of excel, particularly the use of formulae, and an understanding of stock reconciliation. You will aid the accounts team in controlling and managing the levels of both quantity and pricing of inventory, alongside the development of a new in-house system. Responsibilities include; Maintain stock records and provide daily stock reports to the commercial, administrative and accounts team. Working alongside the accounts team implementing an on-going new bespoke database. Liaising with the accounts team for all stock values, reconciliation, and data entry. Raising of sales invoices using existing database. Checking stock levels regularly against open Purchase Orders. Daily entry of inventory deliveries onto the stock database ensuring material valuation and import values reconcile. Reporting any discrepancies to management Implementing/improving processes & procedures. Management of stock movements around the warehouse using location tracking. Compiling daily and monthly reports to the accounts team. Performing random stock checks. Skills & qualifications: Good understanding of Microsoft Excel, particularly the use of formulae and data analysts. Good computer and keyboard skills. Basic understanding of accounting. Ability to report in a timely manner to management. Ability to work under pressure to be able to meet deadlines set. Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
May 04, 2024
Full time
Sue Ross Recruitment are working with a specialist metal engineering company in the recruitment of an Inventory Controller. We are looking for a highly motivated and experienced Inventory Controller who has a good understanding of excel, particularly the use of formulae, and an understanding of stock reconciliation. You will aid the accounts team in controlling and managing the levels of both quantity and pricing of inventory, alongside the development of a new in-house system. Responsibilities include; Maintain stock records and provide daily stock reports to the commercial, administrative and accounts team. Working alongside the accounts team implementing an on-going new bespoke database. Liaising with the accounts team for all stock values, reconciliation, and data entry. Raising of sales invoices using existing database. Checking stock levels regularly against open Purchase Orders. Daily entry of inventory deliveries onto the stock database ensuring material valuation and import values reconcile. Reporting any discrepancies to management Implementing/improving processes & procedures. Management of stock movements around the warehouse using location tracking. Compiling daily and monthly reports to the accounts team. Performing random stock checks. Skills & qualifications: Good understanding of Microsoft Excel, particularly the use of formulae and data analysts. Good computer and keyboard skills. Basic understanding of accounting. Ability to report in a timely manner to management. Ability to work under pressure to be able to meet deadlines set. Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
My client, a leading Tech Firm is looking for a Prepayment and Collections Analyst to join their expanding team. The company has recently been going through a large amount of growth in both their European and American offices. This role will support and enhance current reconciliations as well as build new reconciliations for teams across the company. Handle all incoming bankruptcy notices and takes appropriate action as defined in the bankruptcy process flow document. Respond to internal inquiries from customer care or ERT and handle escalated disputes. Prepare reports relating to Payment processing operation and facilitate transfer of files from and to Outside Collection Agency. Maintain liaison with collection agencies on a daily basis and is responsible for daily adjustments tracking and reporting and handles updates to customer accounts of payments received through OCA. Ensure timely daily payment transaction processing while maintaining logs of activity. Excel proficiency for efficient data manipulation and analysis, contributing to process enhancements. Proactively solving customer issues through support tickets. Apply logical thinking to solve customer issues and propose effective operational solutions. Possess strong knowledge of Collections and Bankruptcy practices and procedures. Educated to degree level. Relevant broader finance experience. Intermediate to advanced excel.
May 04, 2024
Full time
My client, a leading Tech Firm is looking for a Prepayment and Collections Analyst to join their expanding team. The company has recently been going through a large amount of growth in both their European and American offices. This role will support and enhance current reconciliations as well as build new reconciliations for teams across the company. Handle all incoming bankruptcy notices and takes appropriate action as defined in the bankruptcy process flow document. Respond to internal inquiries from customer care or ERT and handle escalated disputes. Prepare reports relating to Payment processing operation and facilitate transfer of files from and to Outside Collection Agency. Maintain liaison with collection agencies on a daily basis and is responsible for daily adjustments tracking and reporting and handles updates to customer accounts of payments received through OCA. Ensure timely daily payment transaction processing while maintaining logs of activity. Excel proficiency for efficient data manipulation and analysis, contributing to process enhancements. Proactively solving customer issues through support tickets. Apply logical thinking to solve customer issues and propose effective operational solutions. Possess strong knowledge of Collections and Bankruptcy practices and procedures. Educated to degree level. Relevant broader finance experience. Intermediate to advanced excel.
Business Unit: Data Systems Salary range: £42,000 - 50,000 per annum DOE + red-hot benefits Contract Type: 12 months' FTC Don't settle for dull. Live a life more Virgin. Our team Data Governance and Control is a dynamic, exciting team who work closely with all areas of Virgin Money. The team plays a vital role supporting the embedding of a robust 1 st line Data Privacy and Data Management framework across Virgin Money. No two days are the same - you could be reviewing a Data Privacy Impact Assessment with a project, updating a Privacy Notice, assessing a data breach, or coming up with process improvements for the maintenance of our Record of Processing Activity. What you will be doing Reviewing a wide variety and volume of Data Privacy Impact Assessments on behalf of projects, business areas and supplier relationship managers to identify potential risks. Reviewing and maintaining records of processing activities. Assessing level of risk and materiality of personal data breaches, engaging with the Data Protection Office where necessary and working with business areas to identify root cause and ensure appropriate corrective action. Updating and maintaining Privacy Notices to ensure they remain accurate and up to date. Identifying and implementing Data Privacy process improvements for the team. Monitoring relevant mailboxes to liaise with and provide advice to the business. We need you to have In depth experience of working within a first- or second-line Data Protection and Privacy function and track record of applying DPA, UK GDPR and PECR knowledge in such a function. Experience of reviewing and approving complex Data Privacy Impact Assessments including experience of handling AI change. A demonstrable track record in continuous process improvement, adding value through management reporting. Experience of supporting projects and business areas in understanding privacy risks and controls to embed privacy by design. Strong communicator with an ability to build and maintain effective relationships with stakeholders. Adaptable, flexible, and able to deliver under pressure to meet demands. It's a bonus if you have but not essential Related experience in Banking or Financial Services. Data Protection and Privacy associated qualification or professional accreditations. Experience of maintaining fair processing notices / privacy notices and ROPAs. Experience of working within a matrix management structure. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 29 Apr 2024 GMT Daylight Time Applications close: 13 May 2024 GMT Daylight Time
May 04, 2024
Full time
Business Unit: Data Systems Salary range: £42,000 - 50,000 per annum DOE + red-hot benefits Contract Type: 12 months' FTC Don't settle for dull. Live a life more Virgin. Our team Data Governance and Control is a dynamic, exciting team who work closely with all areas of Virgin Money. The team plays a vital role supporting the embedding of a robust 1 st line Data Privacy and Data Management framework across Virgin Money. No two days are the same - you could be reviewing a Data Privacy Impact Assessment with a project, updating a Privacy Notice, assessing a data breach, or coming up with process improvements for the maintenance of our Record of Processing Activity. What you will be doing Reviewing a wide variety and volume of Data Privacy Impact Assessments on behalf of projects, business areas and supplier relationship managers to identify potential risks. Reviewing and maintaining records of processing activities. Assessing level of risk and materiality of personal data breaches, engaging with the Data Protection Office where necessary and working with business areas to identify root cause and ensure appropriate corrective action. Updating and maintaining Privacy Notices to ensure they remain accurate and up to date. Identifying and implementing Data Privacy process improvements for the team. Monitoring relevant mailboxes to liaise with and provide advice to the business. We need you to have In depth experience of working within a first- or second-line Data Protection and Privacy function and track record of applying DPA, UK GDPR and PECR knowledge in such a function. Experience of reviewing and approving complex Data Privacy Impact Assessments including experience of handling AI change. A demonstrable track record in continuous process improvement, adding value through management reporting. Experience of supporting projects and business areas in understanding privacy risks and controls to embed privacy by design. Strong communicator with an ability to build and maintain effective relationships with stakeholders. Adaptable, flexible, and able to deliver under pressure to meet demands. It's a bonus if you have but not essential Related experience in Banking or Financial Services. Data Protection and Privacy associated qualification or professional accreditations. Experience of maintaining fair processing notices / privacy notices and ROPAs. Experience of working within a matrix management structure. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 29 Apr 2024 GMT Daylight Time Applications close: 13 May 2024 GMT Daylight Time
Data AnalystWe are expanding our analytics function and are actively seeking a Data Analyst/Scientist to join the team, in a role that offers a unique opportunity for personal and professional growth, as well as a chance to contribute to the teams ongoing success.If you are a skilled professional who is proficient in Python, possesses exceptional stakeholder engagement abilities, embraces rapid learning in complex domains, and thrives in a small team environment, we want to hear from you. Role Overview: Seeking an experienced Data Analyst/Scientist to drive our analytics function's growth. Your responsibilities include:1. Data Analysis: Dive deep into extensive data sets for valuable insights.2. Data Quality Assurance: Validate data, ensuring integrity.3. Stakeholder Collaboration: Translate business requirements into tech specs.4. Data Preparation: Create high-performance data sets for reporting and analytics.5. Dashboard Development: Craft Tableau dashboards for informed decisions.6. Continuous Improvement: Promote a culture of enhancement.7. Project Ownership: Lead analytics projects following Agile practices.8. Mentorship: Guide junior team members to enhance skills.9. Data Advocacy: Foster data literacy for data-driven decisions.Candidate Requirements: Bachelor's degree in Math, Computer Science, or related field. Minimum 3 years as a Data Analyst/Scientist. Proficient in Python and SQL. Experience with cloud platforms (GCP, AWS, or Azure). Familiarity with Tableau, Power BI, or similar. Strong communication and collaboration skills. Excellent problem-solving and critical-thinking abilities.
May 04, 2024
Full time
Data AnalystWe are expanding our analytics function and are actively seeking a Data Analyst/Scientist to join the team, in a role that offers a unique opportunity for personal and professional growth, as well as a chance to contribute to the teams ongoing success.If you are a skilled professional who is proficient in Python, possesses exceptional stakeholder engagement abilities, embraces rapid learning in complex domains, and thrives in a small team environment, we want to hear from you. Role Overview: Seeking an experienced Data Analyst/Scientist to drive our analytics function's growth. Your responsibilities include:1. Data Analysis: Dive deep into extensive data sets for valuable insights.2. Data Quality Assurance: Validate data, ensuring integrity.3. Stakeholder Collaboration: Translate business requirements into tech specs.4. Data Preparation: Create high-performance data sets for reporting and analytics.5. Dashboard Development: Craft Tableau dashboards for informed decisions.6. Continuous Improvement: Promote a culture of enhancement.7. Project Ownership: Lead analytics projects following Agile practices.8. Mentorship: Guide junior team members to enhance skills.9. Data Advocacy: Foster data literacy for data-driven decisions.Candidate Requirements: Bachelor's degree in Math, Computer Science, or related field. Minimum 3 years as a Data Analyst/Scientist. Proficient in Python and SQL. Experience with cloud platforms (GCP, AWS, or Azure). Familiarity with Tableau, Power BI, or similar. Strong communication and collaboration skills. Excellent problem-solving and critical-thinking abilities.
The Outsourced Recruitment Company Ltd
Tidworth, Hampshire
Are you an administrator looking for a new job? How about an exciting role working on a military estate in support of our Army customers? You'll get to support the performance of vital parts of the contract on the estate. Join a great team at Aspire Defence Services As a Performance Administrator your core responsibility is to support the Performance Analysts and Senior Performance Analyst in investigation of contractual non-conformances to ascertain if performance or unavailability non-compliance has occurred. You'll need to be able to respond to record barack damage incident reports, taking ownership of the log, pricing reports and communication between the GMT and Estates teams. This also includes daily updating of non-conformance reports (NCRs) on IFS, and the Performance and Unavailability Monitoring System data. To be successful in this role, you should have relevant and demonstrable experience within an FM/ PFI environment and experience of performance monitoring for large site-based operations, preferably within the service, construction, or FM industry. You should also have strong interpersonal, communication, organisational and planning skills. This also includes being able to work under pressure, follow company process and procedures and build effective relationships across teams But first, meet the team With a 35-year contract, making soldiers' lives better is at the heart of everything we do at Aspire Defence Services. Seriously, picture a heart (the real one) and imagine how hard it works to keep the body running, making sure every part gets exactly what it needs to thrive. That's our mission; to deliver a modern, fully serviced, flexible working environment for soldiers. And just as the heart needs certain parts to keep the body alive, we need the dedication and commitment of our people to support our customers. We deliver a broad range of services for one-third of the British Army living and working on our patch, and we're proud of the work we do. We're all about nurturing great teams, and our award-winning safety and wellbeing initiatives are built on keeping an eye out for one another and having a good work-life balance. In addition to being part of our team, you'll also get 25 days annual leave plus bank holidays, as well as the option to buy and sell holiday Contributory Company Pension Plan matched up to 6%, plus individual life assurance A shopping discounts scheme Employee assistance and health and wellbeing check ins Reward and recognition to celebrate outstanding achievements Free on-site parking Ready to join the team? You must have a qualification in Office Administration and advanced knowledge of Excel and Microsoft Word. Proven experience in Office or Commercial Administration is also essential. Salary: Up to £25,200 dependent on skills and experience Location: Tidworth/Bulford Please note: Our garrisons are tobacco free working environments. As part of this role, you will be required to obtain security clearance prior to starting with us. ADSL has a legal responsibility to ensure that all its employees have the right to live and work in the UK. If you are invited to an interview, you will be asked to bring with you original copies of documentation that provides evidence of your right to live and work in the UK. Applicants needing skilled worker sponsorship may not be suitable for this post due to the immediacy of the appointment. If you are made an offer of employment, this will be subject to ADSL verifying that you are eligible to work in the UK before you start work. We are an equal opportunities employer and do not discriminate against protected characteristics. We guarantee that candidates will be given the same consideration and will pass through our established procedures. Please note, this vacancy may close early if we receive a high volume of applications.
May 04, 2024
Full time
Are you an administrator looking for a new job? How about an exciting role working on a military estate in support of our Army customers? You'll get to support the performance of vital parts of the contract on the estate. Join a great team at Aspire Defence Services As a Performance Administrator your core responsibility is to support the Performance Analysts and Senior Performance Analyst in investigation of contractual non-conformances to ascertain if performance or unavailability non-compliance has occurred. You'll need to be able to respond to record barack damage incident reports, taking ownership of the log, pricing reports and communication between the GMT and Estates teams. This also includes daily updating of non-conformance reports (NCRs) on IFS, and the Performance and Unavailability Monitoring System data. To be successful in this role, you should have relevant and demonstrable experience within an FM/ PFI environment and experience of performance monitoring for large site-based operations, preferably within the service, construction, or FM industry. You should also have strong interpersonal, communication, organisational and planning skills. This also includes being able to work under pressure, follow company process and procedures and build effective relationships across teams But first, meet the team With a 35-year contract, making soldiers' lives better is at the heart of everything we do at Aspire Defence Services. Seriously, picture a heart (the real one) and imagine how hard it works to keep the body running, making sure every part gets exactly what it needs to thrive. That's our mission; to deliver a modern, fully serviced, flexible working environment for soldiers. And just as the heart needs certain parts to keep the body alive, we need the dedication and commitment of our people to support our customers. We deliver a broad range of services for one-third of the British Army living and working on our patch, and we're proud of the work we do. We're all about nurturing great teams, and our award-winning safety and wellbeing initiatives are built on keeping an eye out for one another and having a good work-life balance. In addition to being part of our team, you'll also get 25 days annual leave plus bank holidays, as well as the option to buy and sell holiday Contributory Company Pension Plan matched up to 6%, plus individual life assurance A shopping discounts scheme Employee assistance and health and wellbeing check ins Reward and recognition to celebrate outstanding achievements Free on-site parking Ready to join the team? You must have a qualification in Office Administration and advanced knowledge of Excel and Microsoft Word. Proven experience in Office or Commercial Administration is also essential. Salary: Up to £25,200 dependent on skills and experience Location: Tidworth/Bulford Please note: Our garrisons are tobacco free working environments. As part of this role, you will be required to obtain security clearance prior to starting with us. ADSL has a legal responsibility to ensure that all its employees have the right to live and work in the UK. If you are invited to an interview, you will be asked to bring with you original copies of documentation that provides evidence of your right to live and work in the UK. Applicants needing skilled worker sponsorship may not be suitable for this post due to the immediacy of the appointment. If you are made an offer of employment, this will be subject to ADSL verifying that you are eligible to work in the UK before you start work. We are an equal opportunities employer and do not discriminate against protected characteristics. We guarantee that candidates will be given the same consideration and will pass through our established procedures. Please note, this vacancy may close early if we receive a high volume of applications.
Career Level: 11S Intermediate Posting Date: 1 May 2024 Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business? ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways. The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses. Why work for us? 25 days' annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity, and adoption pay Life Assurance and Group Income Protection Private medical cover with a cash plan Enhanced Company Pension Generous training budgets and reimbursement for professional memberships What will this role consist of? Learn and understand the Company's products and services Act as the customers' main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails Develop knowledge and understanding of customers Field customer inquiries to the relevant department Liaise with different departments within the company Report any customer concerns to the team leader or manager Desirable experience/characteristics: Knowledge of effective customer service Technical knowledge of current information technology Exceptional interpersonal skills Proven strong analytical, problem-solving, logical thinking, and decision-making skills Experience with database use (preferably SQL Server) Experience using and supporting Windows OS Experience dealing with customers face-to-face, online, or by telephone If this sounds like the role for you, apply to us now.
May 04, 2024
Full time
Career Level: 11S Intermediate Posting Date: 1 May 2024 Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business? ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways. The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses. Why work for us? 25 days' annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity, and adoption pay Life Assurance and Group Income Protection Private medical cover with a cash plan Enhanced Company Pension Generous training budgets and reimbursement for professional memberships What will this role consist of? Learn and understand the Company's products and services Act as the customers' main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails Develop knowledge and understanding of customers Field customer inquiries to the relevant department Liaise with different departments within the company Report any customer concerns to the team leader or manager Desirable experience/characteristics: Knowledge of effective customer service Technical knowledge of current information technology Exceptional interpersonal skills Proven strong analytical, problem-solving, logical thinking, and decision-making skills Experience with database use (preferably SQL Server) Experience using and supporting Windows OS Experience dealing with customers face-to-face, online, or by telephone If this sounds like the role for you, apply to us now.