Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm)
Apr 27, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm)
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm)
Apr 26, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm)
Hybrid working with 2 days a week in Leeds. Clark James Insurance Recruitment are seeking a highly-motivated, persuasive professional with effective communication skills to join a successful Law Firm as a Litigation Handler. You will be responsible for proactively managing a portfolio of Litigated and non Litigated claimant RTA cases through to settlement. You will be the key link between Panel Lawyers and the business. Role and responsibilities Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Ensure indemnity spend is minimized by commercial decision making. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. You must have strong practical knowledge of the Civil Procedure Rules relating to RTA/Motor Insurance claims. Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. In return this company can offer exciting potential for your future career as well as the sweetener of a really solid salary and benefits package! Apply today if you have the relevant Legal and Insurance experience in the Motor area.
Apr 26, 2024
Full time
Hybrid working with 2 days a week in Leeds. Clark James Insurance Recruitment are seeking a highly-motivated, persuasive professional with effective communication skills to join a successful Law Firm as a Litigation Handler. You will be responsible for proactively managing a portfolio of Litigated and non Litigated claimant RTA cases through to settlement. You will be the key link between Panel Lawyers and the business. Role and responsibilities Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Ensure indemnity spend is minimized by commercial decision making. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. You must have strong practical knowledge of the Civil Procedure Rules relating to RTA/Motor Insurance claims. Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. In return this company can offer exciting potential for your future career as well as the sweetener of a really solid salary and benefits package! Apply today if you have the relevant Legal and Insurance experience in the Motor area.
Smart Solutions Recruitment
Solihull, West Midlands
Motor Claims Handler - Solihull We are thrilled to announce a captivating opportunity for a dedicated Motor Claims Handler to join an award-winning and rapidly expanding company. This role is offered on a full-time, permanent basis and is primarily based in our vibrant office in Solihull. Salary : £24,500 - £26,000 per annum Hours : 40 hours per week, Monday to Friday, 09 00 Key Duties: Relationship Management : Forge and maintain pivotal relationships with external customers, business partners, and various internal departments to ensure seamless operations. Debt Recovery : Take charge of debt recovery processes for complex or longstanding claims over 60 days, alongside managing your own claims. Claim Management : Oversee each claim from the First Notice of Loss (FNOL) to completion, guaranteeing the speed and efficiency of information flow. Compliance : Ensure adherence to legal requirements and company procedures as per MOJ, DPA, ABI, MIB standards. Liaison : Act as the primary point of contact for all parties involved in a claim, including but not limited to client and third-party drivers, insurance companies, witnesses, and other relevant entities. Customer Service : Deliver high-quality customer service, with a keen understanding of customer needs and requirements. Fleet Management : Oversee the management of the location fleet, ensuring efficient operation. System Management : Handle claims efficiently using the Eclipse Proclaim claims handling system, including data entry and system updates. Legal Recommendations : Suggest solicitors to clients when necessary. Vehicle Management : Address on- and off-hires and conduct regular vehicle checks as needed. Safety Reporting : Inform the Claims Manager of any Health & Safety concerns. Candidate Expectations/Desirables: At least 1 year's experience in a similar role, managing motor claims. Familiarity with complaints and referral procedures. Exceptional attention to detail and organisational skills. Excellent communication abilities, both written and verbal. Capable of working under pressure in a dynamic environment. Desirable: Knowledge of motor claims or credit hire. Key Terms & Benefits: Competitive salary of £24,500 per annum. Standard working week: 40 hours, Monday to Friday. 20 days annual leave plus bank holidays. Monthly salary payments. Access to Perkbox for various discounts and offers. Employee Assistance Programme for support in personal and professional matters. Life Assurance for peace of mind. Standard pension contributions to support your future. This role is ideal for individuals who have experience in motor claims and are looking to advance their career within a forward-thinking and supportive company. If you are motivated, detail-oriented, and excel in a fast-paced environment, we would love to hear from you.
Apr 26, 2024
Full time
Motor Claims Handler - Solihull We are thrilled to announce a captivating opportunity for a dedicated Motor Claims Handler to join an award-winning and rapidly expanding company. This role is offered on a full-time, permanent basis and is primarily based in our vibrant office in Solihull. Salary : £24,500 - £26,000 per annum Hours : 40 hours per week, Monday to Friday, 09 00 Key Duties: Relationship Management : Forge and maintain pivotal relationships with external customers, business partners, and various internal departments to ensure seamless operations. Debt Recovery : Take charge of debt recovery processes for complex or longstanding claims over 60 days, alongside managing your own claims. Claim Management : Oversee each claim from the First Notice of Loss (FNOL) to completion, guaranteeing the speed and efficiency of information flow. Compliance : Ensure adherence to legal requirements and company procedures as per MOJ, DPA, ABI, MIB standards. Liaison : Act as the primary point of contact for all parties involved in a claim, including but not limited to client and third-party drivers, insurance companies, witnesses, and other relevant entities. Customer Service : Deliver high-quality customer service, with a keen understanding of customer needs and requirements. Fleet Management : Oversee the management of the location fleet, ensuring efficient operation. System Management : Handle claims efficiently using the Eclipse Proclaim claims handling system, including data entry and system updates. Legal Recommendations : Suggest solicitors to clients when necessary. Vehicle Management : Address on- and off-hires and conduct regular vehicle checks as needed. Safety Reporting : Inform the Claims Manager of any Health & Safety concerns. Candidate Expectations/Desirables: At least 1 year's experience in a similar role, managing motor claims. Familiarity with complaints and referral procedures. Exceptional attention to detail and organisational skills. Excellent communication abilities, both written and verbal. Capable of working under pressure in a dynamic environment. Desirable: Knowledge of motor claims or credit hire. Key Terms & Benefits: Competitive salary of £24,500 per annum. Standard working week: 40 hours, Monday to Friday. 20 days annual leave plus bank holidays. Monthly salary payments. Access to Perkbox for various discounts and offers. Employee Assistance Programme for support in personal and professional matters. Life Assurance for peace of mind. Standard pension contributions to support your future. This role is ideal for individuals who have experience in motor claims and are looking to advance their career within a forward-thinking and supportive company. If you are motivated, detail-oriented, and excel in a fast-paced environment, we would love to hear from you.
Salary: Earn up to £26,788.47 as your experience with us grows. Plus, a competitive bonus scheme! Location: Huddersfield Contract: Full Time, Permanent - 37.5 hours per week Hours: Monday to Friday with shift patterns between 8:00-20:00 with the occasional Saturday shift. Are you a driven individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment, where no two days are the same? If so, we have an exciting opportunity for you! We have just the role for you Due to continued growth, we're keen to expand our Customer Services team with ambitious individuals who have the desire and right empathetic approach to help customers who have been involved in a road traffic accident, resolving each incident through a world class service. What's in it for you? Salary - £22,369.35 to £26,788.47 depending on experience, plus a competitive quarterly bonus scheme. Annual leave - 24 days, rising to 26 with length of service (pro rata). Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension- Aviva 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits Appoffering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. About You: First and foremost, you're a real people person, with a passion for delivering excellent customer service. You'll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers' needs. You'll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy. You're confident with the use of computer software systems, including Microsoft Office applications. You possess a strong 'can-do' attitude, showing your drive and ambition to succeed, being prepared to go above and beyond. You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills. About FMG: FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be a part of our future If you're up for the challenge, apply now and join our team of experts providing outstanding customer service! Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don't worry if you aren't available, we'll leave you a voicemail so that you can give us a call back at more convenient time. Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!
Apr 26, 2024
Full time
Salary: Earn up to £26,788.47 as your experience with us grows. Plus, a competitive bonus scheme! Location: Huddersfield Contract: Full Time, Permanent - 37.5 hours per week Hours: Monday to Friday with shift patterns between 8:00-20:00 with the occasional Saturday shift. Are you a driven individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment, where no two days are the same? If so, we have an exciting opportunity for you! We have just the role for you Due to continued growth, we're keen to expand our Customer Services team with ambitious individuals who have the desire and right empathetic approach to help customers who have been involved in a road traffic accident, resolving each incident through a world class service. What's in it for you? Salary - £22,369.35 to £26,788.47 depending on experience, plus a competitive quarterly bonus scheme. Annual leave - 24 days, rising to 26 with length of service (pro rata). Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension- Aviva 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits Appoffering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. About You: First and foremost, you're a real people person, with a passion for delivering excellent customer service. You'll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers' needs. You'll strive to maintain the highest standards in your work, by having a keen eye for detail and pinpoint accuracy. You're confident with the use of computer software systems, including Microsoft Office applications. You possess a strong 'can-do' attitude, showing your drive and ambition to succeed, being prepared to go above and beyond. You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills. About FMG: FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be a part of our future If you're up for the challenge, apply now and join our team of experts providing outstanding customer service! Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don't worry if you aren't available, we'll leave you a voicemail so that you can give us a call back at more convenient time. Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!
Do you have strong third-party / credit hire claims experience? Do you enjoy negotiating and managing each claim to a conclusion and have strong knowledge of relevant jurisdictional rules and protocols? You will typically be responsible for investigating, reserving, and negotiating settlement of Motor/Third Party & Credit Hire claims. You will be assessing indemnity, investigating liability and quantum on motor claims, ensuring that each claim is dealt with thoroughly to limit indemnity spend. We are seeking candidates with experience of handling Motor claims from an Insurer, Legal, Adjusting or Accident Management background.
Apr 25, 2024
Full time
Do you have strong third-party / credit hire claims experience? Do you enjoy negotiating and managing each claim to a conclusion and have strong knowledge of relevant jurisdictional rules and protocols? You will typically be responsible for investigating, reserving, and negotiating settlement of Motor/Third Party & Credit Hire claims. You will be assessing indemnity, investigating liability and quantum on motor claims, ensuring that each claim is dealt with thoroughly to limit indemnity spend. We are seeking candidates with experience of handling Motor claims from an Insurer, Legal, Adjusting or Accident Management background.
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
Apr 25, 2024
Full time
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
Claims Handler Location: Llandudno (On-site) Package: £Negotiable + Benefits We're strengthening our Claims function within BIS to ensure we continue to provide outstanding service to our clients and colleagues. You'll be Responsible for the delivery of claims services, taking overall responsibility for the smooth running of client accounts by providing or introducing technical advice and service support on all claims related matters. The day to day: Main Point of contact for all general/strategic claims issues. To manage a Delegated Authority claims management system in relation to Professional Indemnity Insurance scheme. Generate additional revenue through claims value added service. Understand the clients' business and their claims management needs and look for innovative solutions to deliver those needs through the provision of ongoing client service. To understand the client's business and associated insurance risks and exposures. To carry out analysis and report on claims experience including executive summaries, 'what if' analysis and triangulation etc - leading presentations and delivery to clients. Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards. The Benefits: A Negotiable basic salary coupled with all the standard benefits (Pension, DIS, 25 days holiday + Bank Holidays) A culture based around ongoing staff development including funded qualifications The ability to be a core part of our Claims proposition and assist in the development of it further About you: You'll have a good understanding of the claims market with a wide range of Commercial Insurance Knowledge, including Liability, Motor, Property and Ideally Professions risks. Able to communicate and influence effectively at all levels up to and including director level. A skill set that includes high level Analytical, IT and Communication skills (Verbal, Written, Video) coupled with a client first mindset.
Apr 24, 2024
Full time
Claims Handler Location: Llandudno (On-site) Package: £Negotiable + Benefits We're strengthening our Claims function within BIS to ensure we continue to provide outstanding service to our clients and colleagues. You'll be Responsible for the delivery of claims services, taking overall responsibility for the smooth running of client accounts by providing or introducing technical advice and service support on all claims related matters. The day to day: Main Point of contact for all general/strategic claims issues. To manage a Delegated Authority claims management system in relation to Professional Indemnity Insurance scheme. Generate additional revenue through claims value added service. Understand the clients' business and their claims management needs and look for innovative solutions to deliver those needs through the provision of ongoing client service. To understand the client's business and associated insurance risks and exposures. To carry out analysis and report on claims experience including executive summaries, 'what if' analysis and triangulation etc - leading presentations and delivery to clients. Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards. The Benefits: A Negotiable basic salary coupled with all the standard benefits (Pension, DIS, 25 days holiday + Bank Holidays) A culture based around ongoing staff development including funded qualifications The ability to be a core part of our Claims proposition and assist in the development of it further About you: You'll have a good understanding of the claims market with a wide range of Commercial Insurance Knowledge, including Liability, Motor, Property and Ideally Professions risks. Able to communicate and influence effectively at all levels up to and including director level. A skill set that includes high level Analytical, IT and Communication skills (Verbal, Written, Video) coupled with a client first mindset.
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance To lead by example and endorse the company behaviours and values Responsibility for staff performance management, training and development to maximise efficiency and quality output in line with department KPI's & objectives To achieve first class technical and quality claims handling within the First Response Unit To maximise Policyholder use of our network for repairs, hire and Solicitors on both fault and non-fault claims to drive a positive customer journey To maximise the team's capture of Third Party injuries, repair and hire claims by way of intervention on fault claims To ensure that a fully effective leakage control programme is in place with particular focus on liability decision making Utilising internal and external companies to gain as much information on each claim as possible to make a timely liability decision Key Responsibilities Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer's satisfaction Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Participation in the supplier management process when required Ensure the team's service levels to all customers are in line with set standards Ensure the effective management of inbound call handling philosophies are adhered to Drive adherence to relevant referral processes within the team Be the main technical referral point for the team with the ability to display thorough knowledge on areas of indemnity, liability, recovery and quantifying claims Maximise the imparting of technical knowledge to the team by way of mentoring and coaching Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare What we're looking for Competent in department processes, philosophies and use of suppliers Highly motivated self-starter Proficient complaints handling capability Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Strong technical experience Persuasive, strong and confident negotiation skills Mature approach with the ability to command the respect of the team ? About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Enhanced Company Pension Scheme Online vouchers and discounts Fresh fruit Deliveries twice a week £250 bonus for every new colleague you recommend to the business Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: A wide Network of Mental Health First Aiders 4 free counselling sessions CBT programmes available with a trained Therapist Mentor Unlimited access to a councillor 365 days a year, 24/7 Dress Down Days Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events If this is you please click apply Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered
Apr 24, 2024
Full time
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance To lead by example and endorse the company behaviours and values Responsibility for staff performance management, training and development to maximise efficiency and quality output in line with department KPI's & objectives To achieve first class technical and quality claims handling within the First Response Unit To maximise Policyholder use of our network for repairs, hire and Solicitors on both fault and non-fault claims to drive a positive customer journey To maximise the team's capture of Third Party injuries, repair and hire claims by way of intervention on fault claims To ensure that a fully effective leakage control programme is in place with particular focus on liability decision making Utilising internal and external companies to gain as much information on each claim as possible to make a timely liability decision Key Responsibilities Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer's satisfaction Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Participation in the supplier management process when required Ensure the team's service levels to all customers are in line with set standards Ensure the effective management of inbound call handling philosophies are adhered to Drive adherence to relevant referral processes within the team Be the main technical referral point for the team with the ability to display thorough knowledge on areas of indemnity, liability, recovery and quantifying claims Maximise the imparting of technical knowledge to the team by way of mentoring and coaching Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare What we're looking for Competent in department processes, philosophies and use of suppliers Highly motivated self-starter Proficient complaints handling capability Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Strong technical experience Persuasive, strong and confident negotiation skills Mature approach with the ability to command the respect of the team ? About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Enhanced Company Pension Scheme Online vouchers and discounts Fresh fruit Deliveries twice a week £250 bonus for every new colleague you recommend to the business Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: A wide Network of Mental Health First Aiders 4 free counselling sessions CBT programmes available with a trained Therapist Mentor Unlimited access to a councillor 365 days a year, 24/7 Dress Down Days Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events If this is you please click apply Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered
Insure Recruitment connects top talent with prestigious insurance organisations. We have an exceptional job opportunity for an experienced Commercial Account Handler to join a well-established award-winning insurance brokerage based in Manchester,who are focusedon client service and have a collaborative work culture. This is a fantastic opportunity to step into a supportive, knowledgeable team and make a genuine impact on a growing company. As an experienced commercial account handler, y ou'll manage your portfolio of clients, collaborate with Account Executives, and play a key role in revenue generation, profitability, and regulatory compliance. Your days will be filled with variety, from report writing and risk assessment to client meetings and visits. Ultimately, you'll be the go-to person for delivering exceptional insurance solutions and driving business growth. Youll identify and convert new business opportunities through referrals, cross-selling, and proactive sales activities. Building strong relationships is crucial. You'll collaborate with clients, insurers, and colleagues to deliver exceptional service and achieve optimal outcomes. This includes supporting clients with claims and assisting with accounts functions. In addition to a highly competitive salary, this role offers a clear path to advancement. As you gain experience and confidence, you can progress to an Account Executive level. Plus, you'll enjoy a comprehensive benefits package that includes: Hybrid working model, allowing you to split your time between the office (minimum 2 days) and 3 days working from home. They also prioritise your well-being with a dedicated support hub and fantastic benefits like generous leave allowances, a pension scheme, and private medical insurance. Annual salary reviews Potential performance-based bonuses Employer-sponsored pension plan Life assurance and income protection insurance Generous annual leave (starting at 25 days, increasing with service) with options to buy more holiday Our client embraces inclusivity and celebrates the unique strengths everyone brings to the table. They have active staff networks supporting various groups and are always looking for ways to champion a diverse and thriving workplace. To excel in this role, you'll possess: A broad level of commercial insurance experience, ideally 3-5 years experience as anAccount Handler or similar role, with a strong understanding of commercial insurance products across various sectors such as property, casualty, D&O, motor, construction, and financial lines you'll be the expert for a wide range of trades and industries. Don't miss out! Apply today and speak to our award-winning team - This is your chance to join a friendly, supportive, and dynamic team that offers career development. Here at Insure Recruitment, we believe in fostering diverse and inclusive workplaces. So, if this opportunity sparks your interest, even if your experience isn't a perfect match, we highly encourage you to apply! You might be the perfect fit for this role or another exciting opportunity we have available. JBRP1_UKTJ
Apr 23, 2024
Full time
Insure Recruitment connects top talent with prestigious insurance organisations. We have an exceptional job opportunity for an experienced Commercial Account Handler to join a well-established award-winning insurance brokerage based in Manchester,who are focusedon client service and have a collaborative work culture. This is a fantastic opportunity to step into a supportive, knowledgeable team and make a genuine impact on a growing company. As an experienced commercial account handler, y ou'll manage your portfolio of clients, collaborate with Account Executives, and play a key role in revenue generation, profitability, and regulatory compliance. Your days will be filled with variety, from report writing and risk assessment to client meetings and visits. Ultimately, you'll be the go-to person for delivering exceptional insurance solutions and driving business growth. Youll identify and convert new business opportunities through referrals, cross-selling, and proactive sales activities. Building strong relationships is crucial. You'll collaborate with clients, insurers, and colleagues to deliver exceptional service and achieve optimal outcomes. This includes supporting clients with claims and assisting with accounts functions. In addition to a highly competitive salary, this role offers a clear path to advancement. As you gain experience and confidence, you can progress to an Account Executive level. Plus, you'll enjoy a comprehensive benefits package that includes: Hybrid working model, allowing you to split your time between the office (minimum 2 days) and 3 days working from home. They also prioritise your well-being with a dedicated support hub and fantastic benefits like generous leave allowances, a pension scheme, and private medical insurance. Annual salary reviews Potential performance-based bonuses Employer-sponsored pension plan Life assurance and income protection insurance Generous annual leave (starting at 25 days, increasing with service) with options to buy more holiday Our client embraces inclusivity and celebrates the unique strengths everyone brings to the table. They have active staff networks supporting various groups and are always looking for ways to champion a diverse and thriving workplace. To excel in this role, you'll possess: A broad level of commercial insurance experience, ideally 3-5 years experience as anAccount Handler or similar role, with a strong understanding of commercial insurance products across various sectors such as property, casualty, D&O, motor, construction, and financial lines you'll be the expert for a wide range of trades and industries. Don't miss out! Apply today and speak to our award-winning team - This is your chance to join a friendly, supportive, and dynamic team that offers career development. Here at Insure Recruitment, we believe in fostering diverse and inclusive workplaces. So, if this opportunity sparks your interest, even if your experience isn't a perfect match, we highly encourage you to apply! You might be the perfect fit for this role or another exciting opportunity we have available. JBRP1_UKTJ
A rapidly growing Insurance organisation is looking for an experienced Third Party Claims Handler with strong Credit Hire experience to be their leading expert in that field. Working in a highly professional environment you will be skilled at building rapport with customers whilst working quickly and efficiently, giving your customers and Clients the best possible Claims experience. You will demonstrate a strong and proactive approach to management of your own caseload and commitment to customer service. As an experienced Claims professional, your strong Credit Hire background will enable you to be the Credit Hire Champion for the Department. Key Responsibilities of the Claims Handler role include: Ownership of your allocation of Third Party claims, setting up and handling each case from first notification through to settlement Conducting investigation of claims where appropriate to obtain quantum and liability information in order to make appropriate policy and legal liability decisions Ensuring claims are settled within specific handling times and Customers are kept updated with the progression of their claim Using your technical Claims Handling experience in order to settle claims, minimising potential for increased costs and challenging the need for a vehicle where required Minimising the financial exposure to incoming Credit Hire and repair claims through investigation and negotiation skills Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy Managing and promptly resolving all external and internal queries Building, developing and maintaining close working relationships with customers ensuring a consistently high standard of service is provided To be successful in the Claims Handler role you will need to demonstrate: Experience within Motor Claims and strong Credit Hire knowledge Strong customer service, communication and negotiation skills Methodical and accurate approach to work Strong attention to detail and natural problem solving abilities This is a hybrid role which will allow you the flexibility of working in the office and at home. JBRP1_UKTJ
Apr 23, 2024
Full time
A rapidly growing Insurance organisation is looking for an experienced Third Party Claims Handler with strong Credit Hire experience to be their leading expert in that field. Working in a highly professional environment you will be skilled at building rapport with customers whilst working quickly and efficiently, giving your customers and Clients the best possible Claims experience. You will demonstrate a strong and proactive approach to management of your own caseload and commitment to customer service. As an experienced Claims professional, your strong Credit Hire background will enable you to be the Credit Hire Champion for the Department. Key Responsibilities of the Claims Handler role include: Ownership of your allocation of Third Party claims, setting up and handling each case from first notification through to settlement Conducting investigation of claims where appropriate to obtain quantum and liability information in order to make appropriate policy and legal liability decisions Ensuring claims are settled within specific handling times and Customers are kept updated with the progression of their claim Using your technical Claims Handling experience in order to settle claims, minimising potential for increased costs and challenging the need for a vehicle where required Minimising the financial exposure to incoming Credit Hire and repair claims through investigation and negotiation skills Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy Managing and promptly resolving all external and internal queries Building, developing and maintaining close working relationships with customers ensuring a consistently high standard of service is provided To be successful in the Claims Handler role you will need to demonstrate: Experience within Motor Claims and strong Credit Hire knowledge Strong customer service, communication and negotiation skills Methodical and accurate approach to work Strong attention to detail and natural problem solving abilities This is a hybrid role which will allow you the flexibility of working in the office and at home. JBRP1_UKTJ
Personal Lines Account Handler Location: Ipswich Salary: Negotiable + Benefits Overview At WM Brokers (part of Brown & Brown Europe) we are looking for a Personal Lines Account Handler to join the successful and experienced team based in the Ipswich office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Providing client insurance handling service as required in a professional, timely and efficient manner - handling quotations, new business, mid-term amendments and renewals. Ensuring that work undertaken is within scope of knowledge and experience, referring to senior staff for guidance as required. Provide excellent service to client's making sure that Treating Customers Fairly (TCF) is paramount in all dealings with customers. Provide customers/clients with appropriate insurance cover and advice. Advising insurers in respect of all new business, amendments and renewal transactions. Communicating with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions. Ensuring that all compliance and company procedures are adhered to on a day to day basis. Ensure that full and accurate computer records are maintained and kept up to date. Assist the claims department in respect of cover operative and other technical matters. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Knowledge of Personal Lines Insurance covering either Motor and/or Household risks Insurance experience of handling new enquiries, renewals and mid-term adjustments Good knowledge of the Personal Lines insurance market place Ability to identify the best policy to meet clients' needs Ability to take responsibility for own performance Strong verbal and written communication
Apr 19, 2024
Full time
Personal Lines Account Handler Location: Ipswich Salary: Negotiable + Benefits Overview At WM Brokers (part of Brown & Brown Europe) we are looking for a Personal Lines Account Handler to join the successful and experienced team based in the Ipswich office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Providing client insurance handling service as required in a professional, timely and efficient manner - handling quotations, new business, mid-term amendments and renewals. Ensuring that work undertaken is within scope of knowledge and experience, referring to senior staff for guidance as required. Provide excellent service to client's making sure that Treating Customers Fairly (TCF) is paramount in all dealings with customers. Provide customers/clients with appropriate insurance cover and advice. Advising insurers in respect of all new business, amendments and renewal transactions. Communicating with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions. Ensuring that all compliance and company procedures are adhered to on a day to day basis. Ensure that full and accurate computer records are maintained and kept up to date. Assist the claims department in respect of cover operative and other technical matters. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Knowledge of Personal Lines Insurance covering either Motor and/or Household risks Insurance experience of handling new enquiries, renewals and mid-term adjustments Good knowledge of the Personal Lines insurance market place Ability to identify the best policy to meet clients' needs Ability to take responsibility for own performance Strong verbal and written communication
Want to work for a company who is passionate about our people and puts customers at the heart of what we do? We're looking for Claims Handlers for our motor insurance division. You'll have great relationship-building skills and share our passion for providing outstanding customer service. You'll also be an empathetic listener who can adapt your style to get the best outcome for your customers. Can you: Deliver excellent customer service in a fast-paced environment Provide a friendly and personable customer journey Stay calm and patient when dealing with challenging and emotional situations Let your attitude, work ethic and communications skills shine through Relate to our values We're looking for brilliant team players who can deal with challenging situations, so if you're proactive, constructive, organised and can answer 'yes' to any of the above, we'd love to hear from you!! About you You'll spend most of your time working from home but will join us in one of our friendly offices twice a week. Helping you achieve a good work-life balance is important to us and we are happy to discuss flexible working opportunities with you. You'll be on the phone talking to our customers about their motor insurance claims, you'll be responsible for liaising with other teams and external suppliers. You'll take ownership of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. Our customers' claims experience is an integral part of their journey with LV=. Whether it's a motoring incident or a traffic accident, you'll use your initiative to find solutions that work for our customers and our business, playing a vital role in helping people look after what they love. No day is the same in Claims, so you'll experience a great deal of variety in the claims you handle, with supportive colleagues giving you a helping hand if needed. Working up to 37.5 hours per week we can offer you a variety of shift options. Hours include 8am - 8pm Monday to Friday or 9am - 5pm on weekends and bank holidays, with Claims Handlers working only one Saturday or Sunday in every three weeks. We'll provide comprehensive training from your first day, with a mixture of virtual and face to face learning. Find out more about LV=GI's brilliant benefits and rewards here The salary provided is £21,800 for 37.5 hours increasing to £22,500 subject to performance Positions available in: Huddersfield Bournemouth Bristol Ipswich Details Enjoy 24 days annual leave (increasing with length of service) in addition to your bank holidays with the option of buying or selling additional hours/days An annual bonus scheme based on company and personal performance A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance for you and your family A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance and a Cycle to work Scheme) LV= is an equal opportunities employer who values a diverse and inclusive workplace, there are many D&I networks to get involved with All computer equipment provided Generous pension scheme - what you pay in is double matched by LV=, up to a maximum employer contribution of 14% Free annual eye test and discount towards computer glasses (prescription dependent) Incentives to win tickets to sporting events including international cricket and rugby A friendly office with free tea, coffee and cold-water machines Our Charity and Wellbeing teams' welcome new members and they help the business give even more back to our community! Access to learning and development opportunities such as mentoring schemes, LinkedIn Learning and apprenticeships Why work for us? These are incredibly exciting times at LV=, we are already one of the largest lines insurers in the UK, and we are part of Allianz which is a world-leading financial services company LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health conditions This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that's why we've put together a benefits package that recognises and rewards a job well done. Here at LV= we always love to hear from great people, so don't forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.
Sep 23, 2022
Full time
Want to work for a company who is passionate about our people and puts customers at the heart of what we do? We're looking for Claims Handlers for our motor insurance division. You'll have great relationship-building skills and share our passion for providing outstanding customer service. You'll also be an empathetic listener who can adapt your style to get the best outcome for your customers. Can you: Deliver excellent customer service in a fast-paced environment Provide a friendly and personable customer journey Stay calm and patient when dealing with challenging and emotional situations Let your attitude, work ethic and communications skills shine through Relate to our values We're looking for brilliant team players who can deal with challenging situations, so if you're proactive, constructive, organised and can answer 'yes' to any of the above, we'd love to hear from you!! About you You'll spend most of your time working from home but will join us in one of our friendly offices twice a week. Helping you achieve a good work-life balance is important to us and we are happy to discuss flexible working opportunities with you. You'll be on the phone talking to our customers about their motor insurance claims, you'll be responsible for liaising with other teams and external suppliers. You'll take ownership of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. Our customers' claims experience is an integral part of their journey with LV=. Whether it's a motoring incident or a traffic accident, you'll use your initiative to find solutions that work for our customers and our business, playing a vital role in helping people look after what they love. No day is the same in Claims, so you'll experience a great deal of variety in the claims you handle, with supportive colleagues giving you a helping hand if needed. Working up to 37.5 hours per week we can offer you a variety of shift options. Hours include 8am - 8pm Monday to Friday or 9am - 5pm on weekends and bank holidays, with Claims Handlers working only one Saturday or Sunday in every three weeks. We'll provide comprehensive training from your first day, with a mixture of virtual and face to face learning. Find out more about LV=GI's brilliant benefits and rewards here The salary provided is £21,800 for 37.5 hours increasing to £22,500 subject to performance Positions available in: Huddersfield Bournemouth Bristol Ipswich Details Enjoy 24 days annual leave (increasing with length of service) in addition to your bank holidays with the option of buying or selling additional hours/days An annual bonus scheme based on company and personal performance A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance for you and your family A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance and a Cycle to work Scheme) LV= is an equal opportunities employer who values a diverse and inclusive workplace, there are many D&I networks to get involved with All computer equipment provided Generous pension scheme - what you pay in is double matched by LV=, up to a maximum employer contribution of 14% Free annual eye test and discount towards computer glasses (prescription dependent) Incentives to win tickets to sporting events including international cricket and rugby A friendly office with free tea, coffee and cold-water machines Our Charity and Wellbeing teams' welcome new members and they help the business give even more back to our community! Access to learning and development opportunities such as mentoring schemes, LinkedIn Learning and apprenticeships Why work for us? These are incredibly exciting times at LV=, we are already one of the largest lines insurers in the UK, and we are part of Allianz which is a world-leading financial services company LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health conditions This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that's why we've put together a benefits package that recognises and rewards a job well done. Here at LV= we always love to hear from great people, so don't forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.
This role is based in Wilmslow - candidates must be able to commute If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Do you want to work as part of a lively team in a fun-filled office? Do you have experience of motor insurance claims handling or Third Party claims? S&G Response are recruiting for a variety of roles with varying levels of experience. As an Insurance Claim Handler you will process all elements of a claim from FNOL to assessing liability and investigating the details whilst providing the highest standards of customer service. You will be representing the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication with some written communication. You will also ensure that the claim file data is kept up to date, accurately reflecting the progress of the claim via the Claims Management System. Training will be provided but some experience of claims handling will be beneficial. There will be a comprehensive training plan covering the first three months of your role. Your Key accountabilities will be: To efficiently and accurately process new claims on behalf of the Companys clients confidently representing the interface between the customer and the Company To manage hire and repair claims successfully and in line with current processes and compliance requirements To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising Achieve monthly KPI targets To swiftly, professionally and efficiently answer queries once a detailed knowledge of the claims handling process has been gained At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of customer service and quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey We will look for the following skills and experience Essential: Confident telephone manner Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable: Prior customer service experience useful Prior insurance sector experience Awareness of liability resolution Resilient Good problem solver Job Types: Full-time, Permanent Salary: £19,000.00-£22,000.00 per year
Sep 21, 2022
Full time
This role is based in Wilmslow - candidates must be able to commute If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Do you want to work as part of a lively team in a fun-filled office? Do you have experience of motor insurance claims handling or Third Party claims? S&G Response are recruiting for a variety of roles with varying levels of experience. As an Insurance Claim Handler you will process all elements of a claim from FNOL to assessing liability and investigating the details whilst providing the highest standards of customer service. You will be representing the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication with some written communication. You will also ensure that the claim file data is kept up to date, accurately reflecting the progress of the claim via the Claims Management System. Training will be provided but some experience of claims handling will be beneficial. There will be a comprehensive training plan covering the first three months of your role. Your Key accountabilities will be: To efficiently and accurately process new claims on behalf of the Companys clients confidently representing the interface between the customer and the Company To manage hire and repair claims successfully and in line with current processes and compliance requirements To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising Achieve monthly KPI targets To swiftly, professionally and efficiently answer queries once a detailed knowledge of the claims handling process has been gained At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of customer service and quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey We will look for the following skills and experience Essential: Confident telephone manner Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable: Prior customer service experience useful Prior insurance sector experience Awareness of liability resolution Resilient Good problem solver Job Types: Full-time, Permanent Salary: £19,000.00-£22,000.00 per year
This role is based in Wilmslow - candidates must be able to commute Do you want to work as part of a lively team in a fun-filled office? Do you have experience of motor insurance claims handling or Third Party claims? S&G Response are recruiting for a variety of roles with varying levels of experience. As an Insurance Claim Handler you will process all elements of a claim from FNOL to assessing liability and investigating the details whilst providing the highest standards of customer service. You will be representing the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication with some written communication. You will also ensure that the claim file data is kept up to date, accurately reflecting the progress of the claim via the Claims Management System. Training will be provided but some experience of claims handling will be beneficial. There will be a comprehensive training plan covering the first three months of your role. Your Key accountabilities will be: To efficiently and accurately process new claims on behalf of the Companys clients confidently representing the interface between the customer and the Company To manage hire and repair claims successfully and in line with current processes and compliance requirements To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising Achieve monthly KPI targets To swiftly, professionally and efficiently answer queries once a detailed knowledge of the claims handling process has been gained At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of customer service and quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey We will look for the following skills and experience Essential: Confident telephone manner Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable: Prior customer service experience useful Prior insurance sector experience Awareness of liability resolution Resilient Good problem solver Job Types: Full-time, Permanent Salary: £19,000.00-£22,000.00 per year
Sep 21, 2022
Full time
This role is based in Wilmslow - candidates must be able to commute Do you want to work as part of a lively team in a fun-filled office? Do you have experience of motor insurance claims handling or Third Party claims? S&G Response are recruiting for a variety of roles with varying levels of experience. As an Insurance Claim Handler you will process all elements of a claim from FNOL to assessing liability and investigating the details whilst providing the highest standards of customer service. You will be representing the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication with some written communication. You will also ensure that the claim file data is kept up to date, accurately reflecting the progress of the claim via the Claims Management System. Training will be provided but some experience of claims handling will be beneficial. There will be a comprehensive training plan covering the first three months of your role. Your Key accountabilities will be: To efficiently and accurately process new claims on behalf of the Companys clients confidently representing the interface between the customer and the Company To manage hire and repair claims successfully and in line with current processes and compliance requirements To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising Achieve monthly KPI targets To swiftly, professionally and efficiently answer queries once a detailed knowledge of the claims handling process has been gained At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of customer service and quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey We will look for the following skills and experience Essential: Confident telephone manner Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable: Prior customer service experience useful Prior insurance sector experience Awareness of liability resolution Resilient Good problem solver Job Types: Full-time, Permanent Salary: £19,000.00-£22,000.00 per year
Job Title: Third Party Capture Handler - Motor Claims Starting salary between £24,000 to £29,700 (depending on hours, skills and experience) plus additional benefits Our standard full time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £29,700 35 -40 Hours Flexible shift pattern between 08:00am - 8:00pm Monday - Sunday We currently have fantastic opportunities to join Aviva's award-winning and market-leading, Motor Claims Team! If you enjoy working in a fast-paced environment, have an empathetic customer service style with an aptitude for sales, we would love to hear from you! A bit about the job: As part of the Third Party Capture Motor Claims team , you will be contacting Third Parties to articulate the benefits of using Aviva's services from arranging vehicle repairs, replacing vehicles to providing valuations. You will be able to Build an instant rapport with our Third Party customers with the ability to negotiate and provide an excellent level of care and service. By converting the right Third Parties, we are better able to control costs, improve the Third Party claim journey and create new customers. Skills and experience we're looking for: Ability to work in a fast-paced environment, multi-tasking and prioritising responsibilities Ambitious, sales-driven personality, with a 'can-do' attitude Flexibility with hours Passionate about delivering excellent customer service Effective telephony skills, with the ability to Negotiate, Objection handle to achieve excellent outcomes What you'll get for this role: Starting salary between £ 24,000 up to £26,500 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on or send an email to
Sep 17, 2022
Full time
Job Title: Third Party Capture Handler - Motor Claims Starting salary between £24,000 to £29,700 (depending on hours, skills and experience) plus additional benefits Our standard full time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £29,700 35 -40 Hours Flexible shift pattern between 08:00am - 8:00pm Monday - Sunday We currently have fantastic opportunities to join Aviva's award-winning and market-leading, Motor Claims Team! If you enjoy working in a fast-paced environment, have an empathetic customer service style with an aptitude for sales, we would love to hear from you! A bit about the job: As part of the Third Party Capture Motor Claims team , you will be contacting Third Parties to articulate the benefits of using Aviva's services from arranging vehicle repairs, replacing vehicles to providing valuations. You will be able to Build an instant rapport with our Third Party customers with the ability to negotiate and provide an excellent level of care and service. By converting the right Third Parties, we are better able to control costs, improve the Third Party claim journey and create new customers. Skills and experience we're looking for: Ability to work in a fast-paced environment, multi-tasking and prioritising responsibilities Ambitious, sales-driven personality, with a 'can-do' attitude Flexibility with hours Passionate about delivering excellent customer service Effective telephony skills, with the ability to Negotiate, Objection handle to achieve excellent outcomes What you'll get for this role: Starting salary between £ 24,000 up to £26,500 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on or send an email to
About the role: Working for London's largest police force, the successful post holder will primarily handle motor injury claims work, including Ministry of Justice Portal and Official Injury Claims Portal work. You will handle third party motor claims (including credit hire) from notification through to settlement, establishing where liability for the accident rests and investigate the validity of third party claims. Key responsibilities: Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and timeframes Manage all aspects of third party vehicle damage and third party property damage claims presented by a third party directly or via solicitors, insurers and accident management companies Handle all aspects of credit hire claims Pursue recovery of our Insurer Clients' outlay where liability on a claim may be attributed to a third party Required experience: At least 2 years' experience of: Handling primarily motor injury claims work, including Ministry of Justice Portal Handling non-injury third party motor claims, including credit hire, from notification through to settlement, dealing with third parties directly of via solicitors, insurers and accident management. Handling all aspects of credit hire claims received from third parties, including from non ABI GTA insurers Knowledge of The Road Traffic Act 1988 and Article 75 Managing own caseload of claims and negotiating confidently to agreed settlements Pursuing recovery of insurer client's outlays where liability on a claim may be attributed to a third party Clearance: The successful post holder will be required to undergo a Counter Terrorism Check (CTC) before starting this post, candidates must be willing to undergo vetting and work on-site in Holborn as / when required.
Feb 24, 2022
Seasonal
About the role: Working for London's largest police force, the successful post holder will primarily handle motor injury claims work, including Ministry of Justice Portal and Official Injury Claims Portal work. You will handle third party motor claims (including credit hire) from notification through to settlement, establishing where liability for the accident rests and investigate the validity of third party claims. Key responsibilities: Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and timeframes Manage all aspects of third party vehicle damage and third party property damage claims presented by a third party directly or via solicitors, insurers and accident management companies Handle all aspects of credit hire claims Pursue recovery of our Insurer Clients' outlay where liability on a claim may be attributed to a third party Required experience: At least 2 years' experience of: Handling primarily motor injury claims work, including Ministry of Justice Portal Handling non-injury third party motor claims, including credit hire, from notification through to settlement, dealing with third parties directly of via solicitors, insurers and accident management. Handling all aspects of credit hire claims received from third parties, including from non ABI GTA insurers Knowledge of The Road Traffic Act 1988 and Article 75 Managing own caseload of claims and negotiating confidently to agreed settlements Pursuing recovery of insurer client's outlays where liability on a claim may be attributed to a third party Clearance: The successful post holder will be required to undergo a Counter Terrorism Check (CTC) before starting this post, candidates must be willing to undergo vetting and work on-site in Holborn as / when required.
Claims Handler Yolk Recruitment are working closely with an independent Car Insurance company based in Cardiff, to find a friendly and driven Claims Handler to join their Claims team. They work hard to create an open culture where everyone is encouraged to make suggestions and recommendations about improvements, and they are dedicated to supporting staff and providing honest and constructive feedback alongside acknowledging a 'job well done'. What you'll be doing? This is an excellent opportunity for a Claims Handler join a personable and supportive insurance company based in the city centre of Cardiff. You will work within a team of Claims Handlers and deal directly with both first and third parties to resolve their claims, as well as liaising with other teams within the business. You will also: Assess indemnity, liability and quantum on motor claims Negotiate settlements of claims Assist in persuading claimants to accept the offer to intervene and deal with claims Ensure that all procedures and systems are followed to ensure compliance with all regulatory and legislative requirements Keep an eye out for any potential fraud using knowledge and tools available Ensure excellent customer service to all customers and claims suppliers Regularly provide input and feedback on processes and systems within the team to support improvements What you'll bring to the team? As a driven Claims Handler, you will be experienced working within a motor claims environment and passionate about providing excellent customer service. You will also be: Organised, and able to manage own workload and multitask Able to interpret data and identify trends from this Empathetic and understanding about emotions and situations. Excellent at communicating with people on all levels, with exemplary IT skills And this is what you'll get in return? By being a Claims Handler, you will receive: A highly competitive salary, with fantastic incentives 25 Days Holiday + Bank Holidays Amazing training and development opportunities A fantastic, dynamic and supportive team and environment to work in every day. Flexible working opportunities Are you up to the challenge? If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell . Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'
Feb 23, 2022
Full time
Claims Handler Yolk Recruitment are working closely with an independent Car Insurance company based in Cardiff, to find a friendly and driven Claims Handler to join their Claims team. They work hard to create an open culture where everyone is encouraged to make suggestions and recommendations about improvements, and they are dedicated to supporting staff and providing honest and constructive feedback alongside acknowledging a 'job well done'. What you'll be doing? This is an excellent opportunity for a Claims Handler join a personable and supportive insurance company based in the city centre of Cardiff. You will work within a team of Claims Handlers and deal directly with both first and third parties to resolve their claims, as well as liaising with other teams within the business. You will also: Assess indemnity, liability and quantum on motor claims Negotiate settlements of claims Assist in persuading claimants to accept the offer to intervene and deal with claims Ensure that all procedures and systems are followed to ensure compliance with all regulatory and legislative requirements Keep an eye out for any potential fraud using knowledge and tools available Ensure excellent customer service to all customers and claims suppliers Regularly provide input and feedback on processes and systems within the team to support improvements What you'll bring to the team? As a driven Claims Handler, you will be experienced working within a motor claims environment and passionate about providing excellent customer service. You will also be: Organised, and able to manage own workload and multitask Able to interpret data and identify trends from this Empathetic and understanding about emotions and situations. Excellent at communicating with people on all levels, with exemplary IT skills And this is what you'll get in return? By being a Claims Handler, you will receive: A highly competitive salary, with fantastic incentives 25 Days Holiday + Bank Holidays Amazing training and development opportunities A fantastic, dynamic and supportive team and environment to work in every day. Flexible working opportunities Are you up to the challenge? If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell . Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'
First Recruitment Services Limited
East Grinstead, Sussex
Our established and highly reputable insurance based client is seeking to recruit a general insurance account handler - personal lines to join their busy and growing team in East Grinstead. Full time permanent role Mon-Fri 0 East Grinstead based Previous home and or motor insurance experience is essential Acturis knowledge is highly beneficial 2 Years plus experience in personal lines is required for this excellent opportunity £25000-£28000 plus good benefits Overall objective : To administer the insurance arrangements for the protection of the material assets and liabilities of clients through the provision of a professional and efficient service and to assist with generating new business opportunities and securing new customers. The Role: Provides broking services to all clients. To provide a quality service to existing clients, covering all aspects of their insurance arrangements; to advise, review, arrange and secure the appropriate cover at a competitive premium. Deal with new business, mid-term adjustments and renewals in the relevant markets according to company terms and conditions, referring to senior colleagues, experts or insurers when issues fall outside own experience or knowledge. Carry out instructions regarding the arrangement or amendment of insurance for clients, referring the query to the appropriate person when the enquiry falls outside own knowledge and experience. Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience. Be aware of market developments in your business areas and bring them to the attention of clients and colleagues where appropriate. Input and accurate processing of new business, amendments and renewals on the computer system to maintain accurate records, keeping hard-copy records on customer files where appropriate and in accordance with company procedures. Maintaining an accurate and up to date diary system to ensure all documentation is issued and payments collected in a timely manner in accordance with company procedures Exercise judgement when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when appropriate. Attach correct wordings to certificates including any other wording (exclusions, conditions, warranties etc.) in respect of self-issue policies. Liaise with Insurers, other colleagues and Claims when appropriate. Ensure accuracy, efficiency and professionalism at all times when dealing with all clients, colleagues and insurers Updating pipeline for specific schemes and marketing campaigns where required Cross-selling to existing clients Dealing with incoming New Business requests Assisting with existing clients and amendments as and when required Analyse, assess and accurately record customer demands and needs Compliance: Be aware and understand the company's compliance policies and procedures, and ensure full compliance with those relevant to the role. Commercial Business Transparency, commission disclosure and conflicts of interest Treating Customers Fairly (TCF) General conduct of business Complaints Training and Competence Consumer Business Competencies, skills and experience required: Ability to prioritise and organise own workload to ensure deadlines are adhered to. Ability to develop and sustain relationships with customers and insurers. Excellent relationship skills. Enthusiasm, initiative, problem solver, dependability and accountability. Knowledge and understanding: Of relevant policies including current market conditions. Of all company specific procedures. Of FCA rules and guidelines relating to Commercial and/or Private Customers. Willingness to continue to develop knowledge of insurance and related issues through formal and informal learning, both internal to the firm, and externally. Essential IT Skills: Accurate data input skills Company operating system MS Word MS Outlook Excel Excellent opportunity to join an established company who offer an excellent working environment and great career opportunities First Recruitment Services is acting as an employment agency on behalf of this vacancy
Feb 23, 2022
Full time
Our established and highly reputable insurance based client is seeking to recruit a general insurance account handler - personal lines to join their busy and growing team in East Grinstead. Full time permanent role Mon-Fri 0 East Grinstead based Previous home and or motor insurance experience is essential Acturis knowledge is highly beneficial 2 Years plus experience in personal lines is required for this excellent opportunity £25000-£28000 plus good benefits Overall objective : To administer the insurance arrangements for the protection of the material assets and liabilities of clients through the provision of a professional and efficient service and to assist with generating new business opportunities and securing new customers. The Role: Provides broking services to all clients. To provide a quality service to existing clients, covering all aspects of their insurance arrangements; to advise, review, arrange and secure the appropriate cover at a competitive premium. Deal with new business, mid-term adjustments and renewals in the relevant markets according to company terms and conditions, referring to senior colleagues, experts or insurers when issues fall outside own experience or knowledge. Carry out instructions regarding the arrangement or amendment of insurance for clients, referring the query to the appropriate person when the enquiry falls outside own knowledge and experience. Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience. Be aware of market developments in your business areas and bring them to the attention of clients and colleagues where appropriate. Input and accurate processing of new business, amendments and renewals on the computer system to maintain accurate records, keeping hard-copy records on customer files where appropriate and in accordance with company procedures. Maintaining an accurate and up to date diary system to ensure all documentation is issued and payments collected in a timely manner in accordance with company procedures Exercise judgement when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when appropriate. Attach correct wordings to certificates including any other wording (exclusions, conditions, warranties etc.) in respect of self-issue policies. Liaise with Insurers, other colleagues and Claims when appropriate. Ensure accuracy, efficiency and professionalism at all times when dealing with all clients, colleagues and insurers Updating pipeline for specific schemes and marketing campaigns where required Cross-selling to existing clients Dealing with incoming New Business requests Assisting with existing clients and amendments as and when required Analyse, assess and accurately record customer demands and needs Compliance: Be aware and understand the company's compliance policies and procedures, and ensure full compliance with those relevant to the role. Commercial Business Transparency, commission disclosure and conflicts of interest Treating Customers Fairly (TCF) General conduct of business Complaints Training and Competence Consumer Business Competencies, skills and experience required: Ability to prioritise and organise own workload to ensure deadlines are adhered to. Ability to develop and sustain relationships with customers and insurers. Excellent relationship skills. Enthusiasm, initiative, problem solver, dependability and accountability. Knowledge and understanding: Of relevant policies including current market conditions. Of all company specific procedures. Of FCA rules and guidelines relating to Commercial and/or Private Customers. Willingness to continue to develop knowledge of insurance and related issues through formal and informal learning, both internal to the firm, and externally. Essential IT Skills: Accurate data input skills Company operating system MS Word MS Outlook Excel Excellent opportunity to join an established company who offer an excellent working environment and great career opportunities First Recruitment Services is acting as an employment agency on behalf of this vacancy
The Department Our Public Sector team is one of the largest in the UK, with extensive experience working with local authorities, local authority consortia, police forces, fire authorities and NHS Trusts. Our lawyers have hands-on experience of working in local government and the public sector. Our approach is focused on solving our client's legal problems as quickly, efficiently and cost-effectively as possible. We are brand leaders in defendant litigation services for local and public authorities, with in-depth expertise in all types of claims including motor, public liability and employers' liability. We have considerable experience in handling sensitive and/or high profile claims, such as bullying, failure to educate and abuse, and are equally skilled in handling the media attention that these cases sometimes attract. Our specialist practitioners act exclusively for the police service, representing a diverse range of forces across England and Wales. As the largest dedicated police legal team in the country our lawyers have been involved in some of the most high profile and significant cases involving the police service over the last 15 years. The role We are currently recruiting for a Solicitor - 4 YRS PQE. To advise, prepare and present cases in court including Sexual Harm Prevention Order, Sexual Risk Orders, Anti-Social Behaviour injunctions, closure orders, Domestic Violence Protection Orders, and Stalking Protection Orders. To effectively manage a large caseload of non-litigated and litigated police claims and to provide support in the form of assisting in the preparation of witness statements, preparing witnesses for trial, attending conferences with counsel and attending trial. Key Duties and Responsibilities Specialise in acting on behalf of various police forces, claims handlers and insurers, protecting their interests Manage a caseload of non-litigated and litigated claims including but not limited to property damage, false imprisonment, malicious prosecution, assault, employers liability and motor claims Present cases in the Magistrates court Represent police forces and advocate in disclosure applications to the Family court Provide face to face training to groups of police officers Assist the TM and other team members with their cases, client development, client training, networking and potentially public speaking where required Liaise with various parties such as other solicitors, insurers, experts, counsel and clients Control Case Manager diary and action lists Attend at court hearings as appropriate Draft various documents such as letters and reports Satisfy standards of client care in accordance with guidelines and directions Complete Client MI procedures Achieve set financial and chargeable targets Comply with relevant rules, policies and procedures Keep up to date with legal developments Work in accordance with Weightmans' values This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role. The person specification For the NQ role 0 - 4 YR PQE is essential For the Associate role 5 YR PQE is essential Preferably experience of defending litigated claims but candidates who have Claimant litigation experience will also considered Willingness to present cases in the magistrates court Excellent knowledge of the CPR and litigation Ability to influence a broad range of people including key decision makers Excellent organisation skills Excellent time management skills Excellent communication skills Excellent IT skills Ability to work to strict deadlines and targets Ability to work as part of a team or on own initiative Flexible approach to work and a willingness to travel
Feb 23, 2022
Full time
The Department Our Public Sector team is one of the largest in the UK, with extensive experience working with local authorities, local authority consortia, police forces, fire authorities and NHS Trusts. Our lawyers have hands-on experience of working in local government and the public sector. Our approach is focused on solving our client's legal problems as quickly, efficiently and cost-effectively as possible. We are brand leaders in defendant litigation services for local and public authorities, with in-depth expertise in all types of claims including motor, public liability and employers' liability. We have considerable experience in handling sensitive and/or high profile claims, such as bullying, failure to educate and abuse, and are equally skilled in handling the media attention that these cases sometimes attract. Our specialist practitioners act exclusively for the police service, representing a diverse range of forces across England and Wales. As the largest dedicated police legal team in the country our lawyers have been involved in some of the most high profile and significant cases involving the police service over the last 15 years. The role We are currently recruiting for a Solicitor - 4 YRS PQE. To advise, prepare and present cases in court including Sexual Harm Prevention Order, Sexual Risk Orders, Anti-Social Behaviour injunctions, closure orders, Domestic Violence Protection Orders, and Stalking Protection Orders. To effectively manage a large caseload of non-litigated and litigated police claims and to provide support in the form of assisting in the preparation of witness statements, preparing witnesses for trial, attending conferences with counsel and attending trial. Key Duties and Responsibilities Specialise in acting on behalf of various police forces, claims handlers and insurers, protecting their interests Manage a caseload of non-litigated and litigated claims including but not limited to property damage, false imprisonment, malicious prosecution, assault, employers liability and motor claims Present cases in the Magistrates court Represent police forces and advocate in disclosure applications to the Family court Provide face to face training to groups of police officers Assist the TM and other team members with their cases, client development, client training, networking and potentially public speaking where required Liaise with various parties such as other solicitors, insurers, experts, counsel and clients Control Case Manager diary and action lists Attend at court hearings as appropriate Draft various documents such as letters and reports Satisfy standards of client care in accordance with guidelines and directions Complete Client MI procedures Achieve set financial and chargeable targets Comply with relevant rules, policies and procedures Keep up to date with legal developments Work in accordance with Weightmans' values This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role. The person specification For the NQ role 0 - 4 YR PQE is essential For the Associate role 5 YR PQE is essential Preferably experience of defending litigated claims but candidates who have Claimant litigation experience will also considered Willingness to present cases in the magistrates court Excellent knowledge of the CPR and litigation Ability to influence a broad range of people including key decision makers Excellent organisation skills Excellent time management skills Excellent communication skills Excellent IT skills Ability to work to strict deadlines and targets Ability to work as part of a team or on own initiative Flexible approach to work and a willingness to travel