Are you passionate about delivering excellent customer service and ensuring homes are safe, secure, and warm? Join our team as a Coordinator at Bromford, a certified Great Place to Work organisation, and play a crucial role in providing outstanding repair services to our customers. In this rewarding position, you'll be at the forefront of our efforts to create a seamless customer journey. Your primary responsibility will be to coordinate a caseload of customer repairs, leveraging your excellent organisation and attention to detail. As a Coordinator, you'll have the opportunity to foster collaboration and promote cross-team working. Your ability to build excellent working relationships will be instrumental in delivering an exceptional customer experience that we can all be proud of. Central to your success will be your proficiency in using operational and data management systems, including our in-house systems. Strong IT skills and data analysis capabilities are essential for maintaining accurate and comprehensive records, enabling informed decision-making. Embracing a customer-centric mindset, you'll strive to achieve high levels of customer resolution, always seeking to improve our services through shared best practices and continuous learning. Your effective communication skills and embodiment of our company values will make you an outstanding ambassador for our brand, building trust and respect with colleagues and customers alike. To thrive in this role, you'll need: Proven experience working in a technical capacity within the repairs and maintenance service Experience of working with damp, mould, and condensation repairs A flexible working attitude with time, travel and demonstrated reliability Strong IT skills and data analysis. While no formal qualifications are required, your practical and technical knowledge in these areas will be invaluable. Join us and be part of a team that truly makes a difference in people's lives. Contribute to providing homes that our customers can be proud of, homes that work for them and their families, and homes that are a springboard for their aspirations. Don't miss this opportunity and apply before Monday 6 May 2024 to help shape exceptional customer experiences in our team.
May 02, 2024
Contractor
Are you passionate about delivering excellent customer service and ensuring homes are safe, secure, and warm? Join our team as a Coordinator at Bromford, a certified Great Place to Work organisation, and play a crucial role in providing outstanding repair services to our customers. In this rewarding position, you'll be at the forefront of our efforts to create a seamless customer journey. Your primary responsibility will be to coordinate a caseload of customer repairs, leveraging your excellent organisation and attention to detail. As a Coordinator, you'll have the opportunity to foster collaboration and promote cross-team working. Your ability to build excellent working relationships will be instrumental in delivering an exceptional customer experience that we can all be proud of. Central to your success will be your proficiency in using operational and data management systems, including our in-house systems. Strong IT skills and data analysis capabilities are essential for maintaining accurate and comprehensive records, enabling informed decision-making. Embracing a customer-centric mindset, you'll strive to achieve high levels of customer resolution, always seeking to improve our services through shared best practices and continuous learning. Your effective communication skills and embodiment of our company values will make you an outstanding ambassador for our brand, building trust and respect with colleagues and customers alike. To thrive in this role, you'll need: Proven experience working in a technical capacity within the repairs and maintenance service Experience of working with damp, mould, and condensation repairs A flexible working attitude with time, travel and demonstrated reliability Strong IT skills and data analysis. While no formal qualifications are required, your practical and technical knowledge in these areas will be invaluable. Join us and be part of a team that truly makes a difference in people's lives. Contribute to providing homes that our customers can be proud of, homes that work for them and their families, and homes that are a springboard for their aspirations. Don't miss this opportunity and apply before Monday 6 May 2024 to help shape exceptional customer experiences in our team.
Client Services Training Administrator Hybrid Location: London, E1 8QS Salary : Competitive, DOE + Benefits! Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. You are a strong Administrator who loves working in a client focused environment and who is looking for a varied, busy role. Ideally, you have experience of working within an administrative function in a professional Training organisation / Learning & Development department although that is not essential as long as you have administration and customer service skills. For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We re proud to be part of Wilmington PLC s training and education division, so if you re looking for variety, innovation and purpose, you ll find them all and more here. Join our fantastic team of Training Administrators (internally known as Client Services Coordinators) and play a pivotal role in managing and enhancing the quality of the customer services provided in relation to our training events. In this role, you'll have the chance to flex your administrative muscles and be the backbone of Bond Solon's commitment to delivering top-notch service to our clients. You'll be the vital link between clients, trainers, and our internal teams, ensuring smooth coordination and seamless communication. Expect to dive headfirst into tasks like; Determining the specifics of in-house training with clients. Ensuring trainers have all the necessary materials and venue details. Liaising with our venue teams to manage delegate numbers and room requirements. Got a knack for solving tech issues? You'll also troubleshoot any virtual platform issues that pop up and keep our online training events running smoothly. Part of your role will involve liaising with accreditation bodies overseeing our company s qualifications, adding an extra layer of integrity to our operations. You'll also be in charge of ordering course materials and making sure they're delivered on time, dealing with queries from clients and internal teams, and handling feedback forms. And don't worry, we're a team that's got each other's backs. You'll have the opportunity to provide cover for other staff members when necessary, contributing to our strong collaboration ethos. If you're looking for a role that blends administration, client service, and problem-solving, this is the opportunity you've been waiting for. Join us and help shape the future of Bond Solon's training events. In order to be successful in this role you must have: Experience in a similar administrative role Proficiency in ALL Microsoft office applications Experience of creating events using virtual meeting platforms, e.g Teams/Zoom Advanced English written and verbal communication skills Exceptional customer service skills and experience A natural high level of accuracy and outstanding attention to detail To be a natural team player It would be great if you had: Experience using a CRM Before you go Find what you re looking for! Our people sought out empowerment and opportunity. And they found both here. You ll find what you re looking for too. Our values help us achieve our goals whether they re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you?
May 02, 2024
Full time
Client Services Training Administrator Hybrid Location: London, E1 8QS Salary : Competitive, DOE + Benefits! Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources. You are a strong Administrator who loves working in a client focused environment and who is looking for a varied, busy role. Ideally, you have experience of working within an administrative function in a professional Training organisation / Learning & Development department although that is not essential as long as you have administration and customer service skills. For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose. We re proud to be part of Wilmington PLC s training and education division, so if you re looking for variety, innovation and purpose, you ll find them all and more here. Join our fantastic team of Training Administrators (internally known as Client Services Coordinators) and play a pivotal role in managing and enhancing the quality of the customer services provided in relation to our training events. In this role, you'll have the chance to flex your administrative muscles and be the backbone of Bond Solon's commitment to delivering top-notch service to our clients. You'll be the vital link between clients, trainers, and our internal teams, ensuring smooth coordination and seamless communication. Expect to dive headfirst into tasks like; Determining the specifics of in-house training with clients. Ensuring trainers have all the necessary materials and venue details. Liaising with our venue teams to manage delegate numbers and room requirements. Got a knack for solving tech issues? You'll also troubleshoot any virtual platform issues that pop up and keep our online training events running smoothly. Part of your role will involve liaising with accreditation bodies overseeing our company s qualifications, adding an extra layer of integrity to our operations. You'll also be in charge of ordering course materials and making sure they're delivered on time, dealing with queries from clients and internal teams, and handling feedback forms. And don't worry, we're a team that's got each other's backs. You'll have the opportunity to provide cover for other staff members when necessary, contributing to our strong collaboration ethos. If you're looking for a role that blends administration, client service, and problem-solving, this is the opportunity you've been waiting for. Join us and help shape the future of Bond Solon's training events. In order to be successful in this role you must have: Experience in a similar administrative role Proficiency in ALL Microsoft office applications Experience of creating events using virtual meeting platforms, e.g Teams/Zoom Advanced English written and verbal communication skills Exceptional customer service skills and experience A natural high level of accuracy and outstanding attention to detail To be a natural team player It would be great if you had: Experience using a CRM Before you go Find what you re looking for! Our people sought out empowerment and opportunity. And they found both here. You ll find what you re looking for too. Our values help us achieve our goals whether they re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity. We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you?
Project Administrator Canary Wharf Full Time - Permanent Hours; Flexible between 7am - 4pm / 8am - 5pm Dynamite Recruitment are honoured to be working with a multimillion pound business that can offer a range of services to their customers and operate globally. They are looking for a Project Administrator to work from their office in Canary Wharf in their Electrical division. This role will be working closely with their Project Managers and offers variation within the role to be office and site based. The role of a Project Administrator: To provide overall support to the Project Managers in the Electrical and Critical Services division To carry out site documentation of larger projects To work closely with the Project Director looking at the commercials of projects such as forecasting, costs, budgets etc Generating invoices for the client Having one to one interaction with the Project Managers To carry out general administration so must have a good attention to detail! To have worked in a similar business or construction Meeting Project Managers on site to carry out site administration and documentation To generate reports related to the projects you are working on To provide overall support to the Projects department MUST be confident face to face with clients MUST be willing to travel to local sites Apply now or contact me directly - (url removed) / (phone number removed)
May 02, 2024
Full time
Project Administrator Canary Wharf Full Time - Permanent Hours; Flexible between 7am - 4pm / 8am - 5pm Dynamite Recruitment are honoured to be working with a multimillion pound business that can offer a range of services to their customers and operate globally. They are looking for a Project Administrator to work from their office in Canary Wharf in their Electrical division. This role will be working closely with their Project Managers and offers variation within the role to be office and site based. The role of a Project Administrator: To provide overall support to the Project Managers in the Electrical and Critical Services division To carry out site documentation of larger projects To work closely with the Project Director looking at the commercials of projects such as forecasting, costs, budgets etc Generating invoices for the client Having one to one interaction with the Project Managers To carry out general administration so must have a good attention to detail! To have worked in a similar business or construction Meeting Project Managers on site to carry out site administration and documentation To generate reports related to the projects you are working on To provide overall support to the Projects department MUST be confident face to face with clients MUST be willing to travel to local sites Apply now or contact me directly - (url removed) / (phone number removed)
Facilities Administrator Job Profile An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and parts of the division in a Facilities Coordinator capacity. Functions To support the CDM in finance reporting functions including WIP, debt control, variance analysis, PPM costing planning/tracker and budget building To ensure subcontract renewals are coordinated and administered To train and support the development of other Facilities Coordinators and Facilities Administrators To deputise for Facilities Coordinators, Facilities Administrators and on occasions, the CDM To support the CDM by leading on administration aspects of internal and external client audits To complete SOPF Site Audits as required by the CDM Support the contract team with contractor inductions, RAMS (Risk Assessment and Method Statement) and permits Act as Subject Matter Expert for PFI SOP (Admin and FC related duties only) Provide support, training and coaching for new employees To Copy Facilities Admin Duties to here Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the FM operations Assist other PPP premises with Reactive and PPM if requested by the CDM. Continue with self-development to improve service delivery and reduce outsourcing needs. Job Measurement Data Internal and External KPI Performance Financial Penalties Internal and Reporting Essential Must have min 3 years Facilities Coordinator in a multi contract/site or large-scale account Good understanding of customer service, IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal Technology i.e., Microsoft Word and Excel, Outlook, and good typing skills Good understanding of CAFM Technical knowledge of Mechanical/Electrical Plant and Equipment Ability to prioritise workload and tasks Can do attitude with a proactive approach Have a good awareness of Health & safety working practices Desirables IOSH (Managing safely) Previous history of working within Facilities Management Services and knowledge of Facilities Management software.
May 02, 2024
Full time
Facilities Administrator Job Profile An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and parts of the division in a Facilities Coordinator capacity. Functions To support the CDM in finance reporting functions including WIP, debt control, variance analysis, PPM costing planning/tracker and budget building To ensure subcontract renewals are coordinated and administered To train and support the development of other Facilities Coordinators and Facilities Administrators To deputise for Facilities Coordinators, Facilities Administrators and on occasions, the CDM To support the CDM by leading on administration aspects of internal and external client audits To complete SOPF Site Audits as required by the CDM Support the contract team with contractor inductions, RAMS (Risk Assessment and Method Statement) and permits Act as Subject Matter Expert for PFI SOP (Admin and FC related duties only) Provide support, training and coaching for new employees To Copy Facilities Admin Duties to here Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the FM operations Assist other PPP premises with Reactive and PPM if requested by the CDM. Continue with self-development to improve service delivery and reduce outsourcing needs. Job Measurement Data Internal and External KPI Performance Financial Penalties Internal and Reporting Essential Must have min 3 years Facilities Coordinator in a multi contract/site or large-scale account Good understanding of customer service, IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal Technology i.e., Microsoft Word and Excel, Outlook, and good typing skills Good understanding of CAFM Technical knowledge of Mechanical/Electrical Plant and Equipment Ability to prioritise workload and tasks Can do attitude with a proactive approach Have a good awareness of Health & safety working practices Desirables IOSH (Managing safely) Previous history of working within Facilities Management Services and knowledge of Facilities Management software.
In a Nutshell We have a fantastic opportunity for a Technical Coordinator to join our team within Vistry Cornwall South West, at our office in Exeter, Devon. As our Technical Coordinator, you will coordinate key information, engineering and working drawing packages to enable any given residential development to be built as intended and to obtain all necessary technical approvals. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality BTEC HND/HNC in Design, Construction or Civil Engineering Experience working within a technical role at a residential house builder or contractor Good level of IT literacy with experience of AutoCAD, Outlook, Excel & Word, Proven ability in a Technical Coordinator role of delivering design for projects on time, to budget and quality standards with high customer satisfaction results. Excellent organisation and time management with ability to multitask. Commercially aware. Ability to make decisions within authority. Able to lead and work as a team member. Experienced in analysing problems and delivering solutions. Strong mathematical ability. Be able to design and interpret the designs and technical demands of others. Professional aptitude and appearance at all times. Strives for continuous improvement for the benefit of the company. Driven to achieve customer satisfaction. Able to work under pressure, and accept criticism of work Be able to work effectively in a team Good level of communication skills, with the necessity to liaise with internal staff and external bodies Be practical and methodical with good analytical skills Willing to work extra to meet deadlines as and when the business needs require it Desirable Member of a professional body such as: ICE, CIAT, CIOB Principal Designer and associated Health and Safety training/ qualifications. CSCS card qualification. Use of Viewpoint drawing management system. Proficient use of Auto Cad. Management of technical fees and services cost to complete. More about the Technical Coordinator role Manage site as agreed with the Technical Manager from design stage to post completion, in line with delivery programme. Undertake key aspects of the Principal Designer role as defined within the Construction Design & Management Regulation 2015. Completion of all necessary Health, Safety & Environmental documents, inline with group policy. Co-ordinate delivery of surveys & reports required for the development and manage associated requirements from design to completion. Manage the process of obtaining consultant fee proposals and formal appointment documents in accordance with group procedures. Co-ordinate consultants to deliver the civil engineering designs including legal plans. Undertaking value engineering assessments and ensure buildability. Co-ordinate submission of designs and securing technical approvals for agreements such as S104, S38 and S278. Following technical approval being granted, managing timely completion of legal agreements. Co-ordinate utility designs and initial mains laying onto site, ensuring legal agreements completed in timely manner. Coordinate street naming with local authority, complete plot list and distribute internally and externally of the business. Assist in production of Sales brochure, legal and sales handover meetings. Provide information for Housing Association contracts and attendance of progress meetings, Co-ordinate consultants to deliver the house type working drawing packs and liaise with key suppliers to provide ancillary drawing information for tender, construction and sales packs. Prepare all drawings and documents for engineering and superstructure elements for tender, followed by the construction issue and sales handover. Co-ordinate the accuracy of information supplied by all departments to ensure no discrepancies. Submission of all information to building control and warranty providers and obtaining approval of same, obtaining SAP/HEM Assessments together with PEA' and EPC's, Secured by Design Approval and Robust Standard Details. Obtaining and collating all ancillary specialist drawings including hot water supply, heating, kitchen, stair, lintels, p.c. ground floors, and precast upper floors. Attending and chairing Pre-Start Meetings and briefing all departments on matters related to the engineering and working drawings. Co-ordinate information and liaise with architects, civil and structural engineers and landscape architects, ensuring consistency between various designs. Assist the Land, Planning & Development teams with advice during the land acquisition stage and assist in the information to discharge of planning conditions. To monitor and report technical & development fees including S106 obligations. Resolve all technical related queries including conducting site visits as required. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. JBRP1_UKTJ
May 02, 2024
Full time
In a Nutshell We have a fantastic opportunity for a Technical Coordinator to join our team within Vistry Cornwall South West, at our office in Exeter, Devon. As our Technical Coordinator, you will coordinate key information, engineering and working drawing packages to enable any given residential development to be built as intended and to obtain all necessary technical approvals. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality BTEC HND/HNC in Design, Construction or Civil Engineering Experience working within a technical role at a residential house builder or contractor Good level of IT literacy with experience of AutoCAD, Outlook, Excel & Word, Proven ability in a Technical Coordinator role of delivering design for projects on time, to budget and quality standards with high customer satisfaction results. Excellent organisation and time management with ability to multitask. Commercially aware. Ability to make decisions within authority. Able to lead and work as a team member. Experienced in analysing problems and delivering solutions. Strong mathematical ability. Be able to design and interpret the designs and technical demands of others. Professional aptitude and appearance at all times. Strives for continuous improvement for the benefit of the company. Driven to achieve customer satisfaction. Able to work under pressure, and accept criticism of work Be able to work effectively in a team Good level of communication skills, with the necessity to liaise with internal staff and external bodies Be practical and methodical with good analytical skills Willing to work extra to meet deadlines as and when the business needs require it Desirable Member of a professional body such as: ICE, CIAT, CIOB Principal Designer and associated Health and Safety training/ qualifications. CSCS card qualification. Use of Viewpoint drawing management system. Proficient use of Auto Cad. Management of technical fees and services cost to complete. More about the Technical Coordinator role Manage site as agreed with the Technical Manager from design stage to post completion, in line with delivery programme. Undertake key aspects of the Principal Designer role as defined within the Construction Design & Management Regulation 2015. Completion of all necessary Health, Safety & Environmental documents, inline with group policy. Co-ordinate delivery of surveys & reports required for the development and manage associated requirements from design to completion. Manage the process of obtaining consultant fee proposals and formal appointment documents in accordance with group procedures. Co-ordinate consultants to deliver the civil engineering designs including legal plans. Undertaking value engineering assessments and ensure buildability. Co-ordinate submission of designs and securing technical approvals for agreements such as S104, S38 and S278. Following technical approval being granted, managing timely completion of legal agreements. Co-ordinate utility designs and initial mains laying onto site, ensuring legal agreements completed in timely manner. Coordinate street naming with local authority, complete plot list and distribute internally and externally of the business. Assist in production of Sales brochure, legal and sales handover meetings. Provide information for Housing Association contracts and attendance of progress meetings, Co-ordinate consultants to deliver the house type working drawing packs and liaise with key suppliers to provide ancillary drawing information for tender, construction and sales packs. Prepare all drawings and documents for engineering and superstructure elements for tender, followed by the construction issue and sales handover. Co-ordinate the accuracy of information supplied by all departments to ensure no discrepancies. Submission of all information to building control and warranty providers and obtaining approval of same, obtaining SAP/HEM Assessments together with PEA' and EPC's, Secured by Design Approval and Robust Standard Details. Obtaining and collating all ancillary specialist drawings including hot water supply, heating, kitchen, stair, lintels, p.c. ground floors, and precast upper floors. Attending and chairing Pre-Start Meetings and briefing all departments on matters related to the engineering and working drawings. Co-ordinate information and liaise with architects, civil and structural engineers and landscape architects, ensuring consistency between various designs. Assist the Land, Planning & Development teams with advice during the land acquisition stage and assist in the information to discharge of planning conditions. To monitor and report technical & development fees including S106 obligations. Resolve all technical related queries including conducting site visits as required. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. JBRP1_UKTJ
PRODUCTION OPERATIVE Due to expansion, Cotteswold Dairy are looking for enthusiastic and reliable individuals to join the Production Team. We process locally sourced milk, which is packaged at the Tewkesbury plant and delivered to our local depots who service our doorstep and retail customers nationally Experience of working in food production would be ideal, however candidates who are proactive with the ability to work accurately and with precision in a fast-paced environment will also be considered This is an excellent entry-level role to kick start a career in the Production Department, with plenty of progression opportunities. Production Operative Training As a Training Centre with a dedicated Learning & Development Coordinator, and clear progression pathways, we offer development opportunities within the role to broaden your skillset and the ability to gain recognised qualifications. We strongly encourage progression within the business, and there are many additional skills you can gain in Production to further your development IMPORTANT - This physically active role requires manual handling The Production Operative Role This role is hands-on in rotating roles across the factory. Key duties will include: Operating a variety of machinery to package products, and subsequently moving these units into cold storage ready for distribution Working across the production lines within the factory in line with your current level of training, operating machinery for the processing and filling of milk products Adherence to all site policies regarding food hygiene and health and safety, while maintaining a clean and hygienic work station Due to food hygiene regulations only one solid wedding band is permitted. No earrings, studs, bracelets, necklaces, makeup, strong smelling deodorants or perfumes are permitted in the production area Production Operative : Working Hours Early shift: 0600 - finish; Late shift: 1400 - finish (Monday - Saturday); 5 shifts over 7 days Early shift only on a Saturday As a guide, production finishes and by 2200 most days - though this cannot be guarenteed due to production variables This is an example only - a degree of flexibility is required; days off are on a rota basis In order to meet the shift times you will need to have your own transportation or live within walking/cycling distance of the depot. Please note that Public Transport from Cheltenham, Gloucester or Worcester does not arrive at the depot early enough You will be forward thinking, have a positive attitude, and have a keen eye for detail; coupled with the ability to work in a fast-paced environment, be reliably able to commute to work at the shift times indicated, and be flexible to work the full shift pattern Company Benefits We also offer benefits including: Competitive salary with scope to train and advance within the business 22 days' holiday plus bank holidays Additional day of holiday after 3 years' service Refer a friend - receive up to £500 per referral Cycle to work scheme (via Salary Sacrifice) Discounted products, including doorstep delivery where available Group personal pension scheme via Aviva (4% employee, 4.5% employer) Health and wellbeing benefit with Simply Health Regular social calendar of events To be considered for this fantastic opportunity as a Production Operative please click apply now
May 02, 2024
Full time
PRODUCTION OPERATIVE Due to expansion, Cotteswold Dairy are looking for enthusiastic and reliable individuals to join the Production Team. We process locally sourced milk, which is packaged at the Tewkesbury plant and delivered to our local depots who service our doorstep and retail customers nationally Experience of working in food production would be ideal, however candidates who are proactive with the ability to work accurately and with precision in a fast-paced environment will also be considered This is an excellent entry-level role to kick start a career in the Production Department, with plenty of progression opportunities. Production Operative Training As a Training Centre with a dedicated Learning & Development Coordinator, and clear progression pathways, we offer development opportunities within the role to broaden your skillset and the ability to gain recognised qualifications. We strongly encourage progression within the business, and there are many additional skills you can gain in Production to further your development IMPORTANT - This physically active role requires manual handling The Production Operative Role This role is hands-on in rotating roles across the factory. Key duties will include: Operating a variety of machinery to package products, and subsequently moving these units into cold storage ready for distribution Working across the production lines within the factory in line with your current level of training, operating machinery for the processing and filling of milk products Adherence to all site policies regarding food hygiene and health and safety, while maintaining a clean and hygienic work station Due to food hygiene regulations only one solid wedding band is permitted. No earrings, studs, bracelets, necklaces, makeup, strong smelling deodorants or perfumes are permitted in the production area Production Operative : Working Hours Early shift: 0600 - finish; Late shift: 1400 - finish (Monday - Saturday); 5 shifts over 7 days Early shift only on a Saturday As a guide, production finishes and by 2200 most days - though this cannot be guarenteed due to production variables This is an example only - a degree of flexibility is required; days off are on a rota basis In order to meet the shift times you will need to have your own transportation or live within walking/cycling distance of the depot. Please note that Public Transport from Cheltenham, Gloucester or Worcester does not arrive at the depot early enough You will be forward thinking, have a positive attitude, and have a keen eye for detail; coupled with the ability to work in a fast-paced environment, be reliably able to commute to work at the shift times indicated, and be flexible to work the full shift pattern Company Benefits We also offer benefits including: Competitive salary with scope to train and advance within the business 22 days' holiday plus bank holidays Additional day of holiday after 3 years' service Refer a friend - receive up to £500 per referral Cycle to work scheme (via Salary Sacrifice) Discounted products, including doorstep delivery where available Group personal pension scheme via Aviva (4% employee, 4.5% employer) Health and wellbeing benefit with Simply Health Regular social calendar of events To be considered for this fantastic opportunity as a Production Operative please click apply now
Operations Coordinator Plymouth Permanent Salary: £13,595.40 Shifts: Monday-Friday , 08:00am-13:00pm(with 1/2 hour break) or 08:00am-12:30pm(without break) Benefits and perks: An impressive holiday allowance that rises in line with your years of service. Additional day off for your birthday so you can celebrate in style. Death in Service allowance to ensure your loved ones are provided for in the event of tragedy. Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave. Complimentary day of annual leave to cherish unmissable family moments - could be graduation, first day of school or moving home. Look after your wellbeing with access to a health and wellness program. Make the most of 'Medicash Perks at Work' - a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards. Our ride to work scheme means you can keep fit while saving money - what's not to like?! Travel for cheaper with interest free season ticket loans (available after a years' service CitySprint is on a Fast track to become the UK's leading courier services provider, with current market domination of the Same day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers' needs than ever before! Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day. This is where you come in! CitySprint have an exciting opportunity for an Operations Coordinator . We are looking for a superstar who enjoys coordinating the activities and efforts of teams to ensure a streamlined and efficient Operation, resulting in excellent service for our customers and colleagues. In this role you will be building excellent working relationships with both staff and clients in the Service Centre and beyond and be the go to person who designs and delivers an effective operation with couriers and suppliers. The main responsibilities within the Operations Coordinator role are: Answer phone lines promptly and professionally Arrange relevant collections, transit routes and deliveries Input event tracking for all bookings and in-transit consignments taken Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time) Provide the Customer with updates on all exceptions or issues Request and enter all POD's from relevant agents Report all discrepancies to Managers Provide quotes when requested to the relevant Customer Monitor the emails for the Service Centre Work with suppliers (agents) to deliver a seamless, high quality Customer Experience The ideal candidate will demonstrate the following: Have some experience in suppoorting the control with dispatching vehicle or allocating the vehicle. Treats people with respect under all circumstances. Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered. Ensure all jobs are collected and delivered with agreed timescales - Delivery by Time. Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome. Being proactive in suggesting to your manager how we can improve our service delivery. Skilled listener, able to understand and empathise with Customers whilst understanding context and the Customer supplier relationship Ability to self-motivate and work with the minimum of supervision The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check. If this Operations Coordinator role sounds like you, we really want to hear from you! We do not require the assistance of agencies with this vacancy - thank you in advance.
May 02, 2024
Full time
Operations Coordinator Plymouth Permanent Salary: £13,595.40 Shifts: Monday-Friday , 08:00am-13:00pm(with 1/2 hour break) or 08:00am-12:30pm(without break) Benefits and perks: An impressive holiday allowance that rises in line with your years of service. Additional day off for your birthday so you can celebrate in style. Death in Service allowance to ensure your loved ones are provided for in the event of tragedy. Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave. Complimentary day of annual leave to cherish unmissable family moments - could be graduation, first day of school or moving home. Look after your wellbeing with access to a health and wellness program. Make the most of 'Medicash Perks at Work' - a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards. Our ride to work scheme means you can keep fit while saving money - what's not to like?! Travel for cheaper with interest free season ticket loans (available after a years' service CitySprint is on a Fast track to become the UK's leading courier services provider, with current market domination of the Same day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers' needs than ever before! Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day. This is where you come in! CitySprint have an exciting opportunity for an Operations Coordinator . We are looking for a superstar who enjoys coordinating the activities and efforts of teams to ensure a streamlined and efficient Operation, resulting in excellent service for our customers and colleagues. In this role you will be building excellent working relationships with both staff and clients in the Service Centre and beyond and be the go to person who designs and delivers an effective operation with couriers and suppliers. The main responsibilities within the Operations Coordinator role are: Answer phone lines promptly and professionally Arrange relevant collections, transit routes and deliveries Input event tracking for all bookings and in-transit consignments taken Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time) Provide the Customer with updates on all exceptions or issues Request and enter all POD's from relevant agents Report all discrepancies to Managers Provide quotes when requested to the relevant Customer Monitor the emails for the Service Centre Work with suppliers (agents) to deliver a seamless, high quality Customer Experience The ideal candidate will demonstrate the following: Have some experience in suppoorting the control with dispatching vehicle or allocating the vehicle. Treats people with respect under all circumstances. Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered. Ensure all jobs are collected and delivered with agreed timescales - Delivery by Time. Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome. Being proactive in suggesting to your manager how we can improve our service delivery. Skilled listener, able to understand and empathise with Customers whilst understanding context and the Customer supplier relationship Ability to self-motivate and work with the minimum of supervision The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check. If this Operations Coordinator role sounds like you, we really want to hear from you! We do not require the assistance of agencies with this vacancy - thank you in advance.
CUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL LONDON UPTO 40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management. This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant THE ROLE: Managing the process of apartment completions Working closely with purchasers or other agents providing the best level of customer experience Act as the main point of contact for potential buyers, providing information about new homes, prices and availability Build and maintain relationships with potential buyers, providing excellent customer service throughout the process Conduct property viewings highlighting the features and benefits of each property In charge of purchaser snagging and defects Liaising with contractors on snags and defects, ensuring that service level agreements are met THE PERSON: Must have New Build Residential experience Must have experience within a similar role handing snags and defects Excellent communication skills, both written and verbal Self-motivated and results-oriented Ability to work independently and as part of a team Get Recruited is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
CUSTOMER CARE COORDINATOR - NEW BUILD RESIDENTIAL LONDON UPTO 40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management. This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant THE ROLE: Managing the process of apartment completions Working closely with purchasers or other agents providing the best level of customer experience Act as the main point of contact for potential buyers, providing information about new homes, prices and availability Build and maintain relationships with potential buyers, providing excellent customer service throughout the process Conduct property viewings highlighting the features and benefits of each property In charge of purchaser snagging and defects Liaising with contractors on snags and defects, ensuring that service level agreements are met THE PERSON: Must have New Build Residential experience Must have experience within a similar role handing snags and defects Excellent communication skills, both written and verbal Self-motivated and results-oriented Ability to work independently and as part of a team Get Recruited is acting as an Employment Agency in relation to this vacancy.
Right Now Group are currently working with an expert in time-critical aerospace operations based in Hounslow. Our client now requires a Logistics Coordinator to join their fast-paced customer service/operations team. Responsible for the management and optimisation of operational processes and ensuring an exceptional service for customers, the client requires a highly proactive professional with exceptional attention for detail and in-depth understanding of time-critical logistics. Duties and Responsibilities of a Logistics Coordinator Ensure efficient and timely delivery of time-critical shipments by closely monitoring day-to-day operations of key client accounts and acting as a primary point of contact for these accounts, providing exceptional customer service. Refine and subsequently implement operational processes, enhancing efficiency and reducing turnaround time. Resolve operational challenges and streamline workflows by close collaboration with muti-functional internal and external teams. Closely analyse data, identifying trends and any areas of improvement to be made in the logistics process. Communicate effectively and proactively with customers, providing real-time updates and addressing any enquiries and resolving any issues in a timely fashion. Play a key role in improving the customer experience by implementing strong feedback mechanisms. The successful Logistics Coordinator: Will have a strong track record in AOG operations and customer-service with a focus on time-critical shipments. Highly analytical with excellent problem-solving ability. Strong communication and interpersonal skills. Works effectively in time-sensitive and highly pressured environments. Excellent knowledge in Microsoft suite and logistics software. Benefits of Logistics Coordinator: Package: Up to £45,000 p/a salary + Overtime + Pension + Holiday Hours: 4on 4off shift pattern, 6:00AM - 6:00PM If this Logistics Coordinator role sounds like it could be for you, upload your CV today!
May 02, 2024
Full time
Right Now Group are currently working with an expert in time-critical aerospace operations based in Hounslow. Our client now requires a Logistics Coordinator to join their fast-paced customer service/operations team. Responsible for the management and optimisation of operational processes and ensuring an exceptional service for customers, the client requires a highly proactive professional with exceptional attention for detail and in-depth understanding of time-critical logistics. Duties and Responsibilities of a Logistics Coordinator Ensure efficient and timely delivery of time-critical shipments by closely monitoring day-to-day operations of key client accounts and acting as a primary point of contact for these accounts, providing exceptional customer service. Refine and subsequently implement operational processes, enhancing efficiency and reducing turnaround time. Resolve operational challenges and streamline workflows by close collaboration with muti-functional internal and external teams. Closely analyse data, identifying trends and any areas of improvement to be made in the logistics process. Communicate effectively and proactively with customers, providing real-time updates and addressing any enquiries and resolving any issues in a timely fashion. Play a key role in improving the customer experience by implementing strong feedback mechanisms. The successful Logistics Coordinator: Will have a strong track record in AOG operations and customer-service with a focus on time-critical shipments. Highly analytical with excellent problem-solving ability. Strong communication and interpersonal skills. Works effectively in time-sensitive and highly pressured environments. Excellent knowledge in Microsoft suite and logistics software. Benefits of Logistics Coordinator: Package: Up to £45,000 p/a salary + Overtime + Pension + Holiday Hours: 4on 4off shift pattern, 6:00AM - 6:00PM If this Logistics Coordinator role sounds like it could be for you, upload your CV today!
Artwork Coordinator Cwmbran Full time Permanent 23.5k to 26k Negotiable depending on experience The Artwork Coordinator plays a critical role in the development and management of artwork for our products, ensuring that all packaging designs meet brand standards, regulatory requirements, and customer expectations. This position requires strong organisational skills, attention to detail, and the ability to collaborate effectively with internal teams and external vendors to deliver high-quality artwork on time and within budget. Deliver the appropriate support to the business to ensure corporate and business development objectives are met. Work alongside the senior management team in contributing to overall business objectives. KEY RESPONSIBILITIES Coordinate the development, approval, and production of artwork for product packaging, including labels, tinplate and aluminium can graphics, packaging and promotional materials. Work closely with cross-functional teams, including marketing, product development, regulatory affairs, and production, to gather artwork requirements and ensure alignment with brand guidelines and project objectives. Manage the artwork review and approval process, including proofreading, quality assurance, and compliance with regulatory requirements and cosmetic standards. Collaborate with external design agencies, printers, and suppliers to obtain quotes, negotiate pricing, and oversee the production of artwork materials. Maintain accurate records and documentation of artwork specifications, revisions, and approvals using project management tools and software. Monitor project timelines, milestones, and deliverables to ensure on-time delivery and adherence to project schedules. Coordinate artwork changes and revisions as needed, communicating updates and feedback to relevant teams. Conduct regular audits of artwork files and documentation to ensure accuracy, consistency, and compliance with company standards. Stay current on industry trends, design techniques, and printing technologies to continuously improve artwork processes and practices. Provide support and assistance to the marketing and sales teams as needed for promotional campaigns, trade shows, and other marketing initiatives. Qualifications Bachelor's degree in Art, Design, Business, or a related field Knowledge & Skills Strong understanding of printing processes, colour management, and prepress requirements. Excellent project management skills, with the ability to multitask and prioritise tasks in a fast-paced environment. Detail-oriented with a keen eye for design, typography, and visual aesthetics. Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and external vendors. Experience with ERP (Dynamics) or supply chain management systems. Proactive and forward-thinking mindset with a focus on anticipating and mitigating potential risks. Display infectious enthusiasm which drives performance of teams Remains calm under pressure and filters that pressure to positively affect individual performance Analytical thinking and problem-solving skills. Exceptional communication and interpersonal skills. Experience 3 years of experience in artwork coordination, graphic design, or packaging design, preferably in a manufacturing or consumer goods industry. Proficiency in graphic design software, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign). By applying you're giving consent for Recruitment Solutions Workforce Ltd, to contact you regarding this job and other vacancies we're recruiting for. Recruitment Solutions Workforce Limited offers the services of an employment agency for permanent roles and an employment business for temporary roles .
May 02, 2024
Full time
Artwork Coordinator Cwmbran Full time Permanent 23.5k to 26k Negotiable depending on experience The Artwork Coordinator plays a critical role in the development and management of artwork for our products, ensuring that all packaging designs meet brand standards, regulatory requirements, and customer expectations. This position requires strong organisational skills, attention to detail, and the ability to collaborate effectively with internal teams and external vendors to deliver high-quality artwork on time and within budget. Deliver the appropriate support to the business to ensure corporate and business development objectives are met. Work alongside the senior management team in contributing to overall business objectives. KEY RESPONSIBILITIES Coordinate the development, approval, and production of artwork for product packaging, including labels, tinplate and aluminium can graphics, packaging and promotional materials. Work closely with cross-functional teams, including marketing, product development, regulatory affairs, and production, to gather artwork requirements and ensure alignment with brand guidelines and project objectives. Manage the artwork review and approval process, including proofreading, quality assurance, and compliance with regulatory requirements and cosmetic standards. Collaborate with external design agencies, printers, and suppliers to obtain quotes, negotiate pricing, and oversee the production of artwork materials. Maintain accurate records and documentation of artwork specifications, revisions, and approvals using project management tools and software. Monitor project timelines, milestones, and deliverables to ensure on-time delivery and adherence to project schedules. Coordinate artwork changes and revisions as needed, communicating updates and feedback to relevant teams. Conduct regular audits of artwork files and documentation to ensure accuracy, consistency, and compliance with company standards. Stay current on industry trends, design techniques, and printing technologies to continuously improve artwork processes and practices. Provide support and assistance to the marketing and sales teams as needed for promotional campaigns, trade shows, and other marketing initiatives. Qualifications Bachelor's degree in Art, Design, Business, or a related field Knowledge & Skills Strong understanding of printing processes, colour management, and prepress requirements. Excellent project management skills, with the ability to multitask and prioritise tasks in a fast-paced environment. Detail-oriented with a keen eye for design, typography, and visual aesthetics. Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and external vendors. Experience with ERP (Dynamics) or supply chain management systems. Proactive and forward-thinking mindset with a focus on anticipating and mitigating potential risks. Display infectious enthusiasm which drives performance of teams Remains calm under pressure and filters that pressure to positively affect individual performance Analytical thinking and problem-solving skills. Exceptional communication and interpersonal skills. Experience 3 years of experience in artwork coordination, graphic design, or packaging design, preferably in a manufacturing or consumer goods industry. Proficiency in graphic design software, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign). By applying you're giving consent for Recruitment Solutions Workforce Ltd, to contact you regarding this job and other vacancies we're recruiting for. Recruitment Solutions Workforce Limited offers the services of an employment agency for permanent roles and an employment business for temporary roles .
Service Coordinator Salary: 27,000 Location: Yate Hybrid working Grafton Recruitment are delighted to be working with an established, global leading business for a Service Coordinator to join their team based in Yate. The role of Service Coordinator will be to provide exceptional levels of customer service to customers, and an administrational support to internal teams. The Role: Some of your responsibilities as a Service Coordinator are listed below: Administration and maintenance of PPE records through a wardrobe management system. Handle a variety of telephone queries including emergency callouts. Coordinate PPE deliveries for recruits, training courses, exchanges, and emergency orders. Be the primary contact between customers and internal teams. Manage an online helpdesk, where firefighters and managers can log various types of enquiries and requests related to PPE. Accurately record key activities in a monthly KPI pack and prepare for sign-off. THE CANDIDATE: The ideal Service Coordinator will: Excellent communication skills and a confident telephone manner. Positive attitude towards solving a variety of complex queries in a fast-paced role. IT literacy, in particular with Excel and Outlook. Experience working with Prima software is advantageous. Accuracy and attention to detail. Time management with the ability to work under pressure. If you meet the above criteria, please apply directly by clicking the link or contact Kamila Korzeniewska on
May 02, 2024
Full time
Service Coordinator Salary: 27,000 Location: Yate Hybrid working Grafton Recruitment are delighted to be working with an established, global leading business for a Service Coordinator to join their team based in Yate. The role of Service Coordinator will be to provide exceptional levels of customer service to customers, and an administrational support to internal teams. The Role: Some of your responsibilities as a Service Coordinator are listed below: Administration and maintenance of PPE records through a wardrobe management system. Handle a variety of telephone queries including emergency callouts. Coordinate PPE deliveries for recruits, training courses, exchanges, and emergency orders. Be the primary contact between customers and internal teams. Manage an online helpdesk, where firefighters and managers can log various types of enquiries and requests related to PPE. Accurately record key activities in a monthly KPI pack and prepare for sign-off. THE CANDIDATE: The ideal Service Coordinator will: Excellent communication skills and a confident telephone manner. Positive attitude towards solving a variety of complex queries in a fast-paced role. IT literacy, in particular with Excel and Outlook. Experience working with Prima software is advantageous. Accuracy and attention to detail. Time management with the ability to work under pressure. If you meet the above criteria, please apply directly by clicking the link or contact Kamila Korzeniewska on
AWE are looking for 2 Skills Academy Coordinators to work within the Skills Academy to provide efficient and effective Business Support services and provide support and guidance for the Skills Academy Staff, Apprentices and functions where required, working to agreed service levels and delivering a customer service to a high standard. Location - Reading / Basingstoke area Package - £27,300 - £35,000 (depending on your suitability and level of experience) As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site What will you be required to do? Provide accurate and relevant project coordination management and support to numerous events and teams to ensure the project/events stay on track and is delivered to schedule Manage and co-ordinate recruitment events to promote AWE apprenticeships both internally and externally Co-ordinate and support the induction programme for new apprentices within AWE Manage and co-ordinate keeping warm events for new intake of apprentices within AWE Oversee the process of requisitions, orders and receipting including spreadsheet management for finances Manage the Skills Academy Admin inbox and deal with queries as appropriate Manage the room bookings within the Skills Academy as appropriate Organise meetings for Skills Academy management as appropriate including taking minutes where required Supervise the Business Administration team and tasks within the Skills Academy Admin office Undertaking data entry and checks for apprenticeships relevant to management systems Managing certification process as they arrive within the Academy Support facility management issues Maintain positive and professional working relationships with internal and external colleagues and customers Ensure all correspondence and documentation produced is accurate and in accordance with approved templates Ensure Skills Academy related documentation (hard copy and electronic) is appropriately handled, managed and retained in compliance with data privacy regulations, including the archiving process; and ensure all correspondence and documentation produced is accurate, using approved templates Ensure local work instructions are followed to maintain process compliance and quality Maintain understanding of up to date policies within the Academy Whilst not to be considered a check list, candidates should be able to demonstrate some of the following: Business Administration Apprenticeship or relevant experience Excellent customer service skills Excellent interpersonal skills Attention to detail and accuracy Ability to manage own workload and priorities to agreed timescales Working knowledge of Fusion, Requisitions, Good Experience of working in a customer services environment delivering transactional tasks and providing first point of contact services. Experience of process improvement activities. Working knowledge of MS Excel, Word and PowerPoint Closing date - 13/5/24 All candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
May 02, 2024
Full time
AWE are looking for 2 Skills Academy Coordinators to work within the Skills Academy to provide efficient and effective Business Support services and provide support and guidance for the Skills Academy Staff, Apprentices and functions where required, working to agreed service levels and delivering a customer service to a high standard. Location - Reading / Basingstoke area Package - £27,300 - £35,000 (depending on your suitability and level of experience) As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site What will you be required to do? Provide accurate and relevant project coordination management and support to numerous events and teams to ensure the project/events stay on track and is delivered to schedule Manage and co-ordinate recruitment events to promote AWE apprenticeships both internally and externally Co-ordinate and support the induction programme for new apprentices within AWE Manage and co-ordinate keeping warm events for new intake of apprentices within AWE Oversee the process of requisitions, orders and receipting including spreadsheet management for finances Manage the Skills Academy Admin inbox and deal with queries as appropriate Manage the room bookings within the Skills Academy as appropriate Organise meetings for Skills Academy management as appropriate including taking minutes where required Supervise the Business Administration team and tasks within the Skills Academy Admin office Undertaking data entry and checks for apprenticeships relevant to management systems Managing certification process as they arrive within the Academy Support facility management issues Maintain positive and professional working relationships with internal and external colleagues and customers Ensure all correspondence and documentation produced is accurate and in accordance with approved templates Ensure Skills Academy related documentation (hard copy and electronic) is appropriately handled, managed and retained in compliance with data privacy regulations, including the archiving process; and ensure all correspondence and documentation produced is accurate, using approved templates Ensure local work instructions are followed to maintain process compliance and quality Maintain understanding of up to date policies within the Academy Whilst not to be considered a check list, candidates should be able to demonstrate some of the following: Business Administration Apprenticeship or relevant experience Excellent customer service skills Excellent interpersonal skills Attention to detail and accuracy Ability to manage own workload and priorities to agreed timescales Working knowledge of Fusion, Requisitions, Good Experience of working in a customer services environment delivering transactional tasks and providing first point of contact services. Experience of process improvement activities. Working knowledge of MS Excel, Word and PowerPoint Closing date - 13/5/24 All candidates must be willing and able to obtain and maintain the necessary security clearance for the role.
Elevation Recruitment Group- Business Support Division are excited to be recruiting for a Sales Support Coordinator on a permanent basis for a global manufacturing business in Sheffield. Permanent £25,000- £30,000 Hybrid & Flexible Working Full Time - Part Time Considered As a Sales Support Coordinator , you will play an essential role in supporting our clients sales team. Your responsibilities will include: Acting as the first line of contact for customers, providing excellent customer service. Generating and managing quotations for customers worldwide. Handling sales enquiries and providing timely responses. Inputting orders into the enterprise resource planning (ERP) system. Monitoring the entire sales process to ensure smooth operations. Working closely with the sales team to achieve targets. Sustaining and improving the quality of service delivered to customers. Requirements: Previous experience in a sales support or coordination role is essential. Strong organisational skills and attention to detail. Excellent communication and customer service skills. Proficiency in using enterprise resource planning (ERP) systems. Ability to work effectively within a team environment. Fluency in additional languages is advantageous but not essential.
May 02, 2024
Full time
Elevation Recruitment Group- Business Support Division are excited to be recruiting for a Sales Support Coordinator on a permanent basis for a global manufacturing business in Sheffield. Permanent £25,000- £30,000 Hybrid & Flexible Working Full Time - Part Time Considered As a Sales Support Coordinator , you will play an essential role in supporting our clients sales team. Your responsibilities will include: Acting as the first line of contact for customers, providing excellent customer service. Generating and managing quotations for customers worldwide. Handling sales enquiries and providing timely responses. Inputting orders into the enterprise resource planning (ERP) system. Monitoring the entire sales process to ensure smooth operations. Working closely with the sales team to achieve targets. Sustaining and improving the quality of service delivered to customers. Requirements: Previous experience in a sales support or coordination role is essential. Strong organisational skills and attention to detail. Excellent communication and customer service skills. Proficiency in using enterprise resource planning (ERP) systems. Ability to work effectively within a team environment. Fluency in additional languages is advantageous but not essential.
Wallace Hind Selection LTD
Letchworth Garden City, Hertfordshire
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 02, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 02, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 02, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
M ller UK & Ireland is wholly owned by Unternehmensgruppe Theo M ller which employs over 31,000 people throughout Europe. In the UK, M ller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.M ller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. M ller UK & Ireland includes: M ller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. M ller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more M ller moments for its consumers. It is responsible for major brands like M ller Corner, M llerlight, M ller Bliss, M ller Rice, FRijj and M ller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. We are recruiting a Procurement Excellence Lead, reporting to the Group Procurement Director - Indirect & IT, who is based in the UK. This is therefore a UK based role, with hybrid working that requires occasional international travel, typically to Germany. The role can be based at either our Market Drayton or Droitwich site. The Procurement Excellence Lead is a new role designed to provide strategic procurement leadership to the Indirect & IT team, with the individual acting as a Subject Matter Expert (SME), coordinator and facilitator of category management, supplier management and sustainability activities in an SAP Ariba enabled Source to Pay (S2P) environment. The purpose of the role initially is to ensure the effective transition of Group Procurement's Indirect & IT team to a strategic category management focused organisation, which is planned for Q3 this year. This will involve working with spend category aligned teams to eliminate, automate, shift (to Group Shared Service (GSS , optimise and standardise activities across the end-to-end S2P process, managing related communications and changes to ways of working. The role will be central to the review and development of UTM Procurement Policy, standards and operating procedures and will require close collaboration with Procurement spend category teams, Procurement Governance & Compliance, Group Shared Services and business stakeholders. Key Tasks and Responsibilities: 1. Working with the Group Procurement Director to deliver the new Indirect organisation structure, in parallel supporting the continued evolution of the GSS-enabled operating model. Our goal is to create a collaborative environment built around a seamless end to end S2P process, supported by clear policy, process and guidance and removing existing regional variances 2. Accelerating the adoption of category and supplier management within Indirect & IT, acting as our primary SME providing expertise and knowledge transfer whilst ensuring these activities are planned and prioritised. This includes supporting the development of capabilities across the wider team to enable these activities; designing and implementing associated processes and review mechanisms; raising the awareness of business stakeholders and setting targets and tracking the organization's progress 3. Developing and optimizing clear, consistent procurement standards and ways of working across Indirect & IT, in turn driving functional efficiency and effectiveness. This includes the identification of bottlenecks, issues and opportunities, prioritising improvements, demonstrating agility and an entrepreneurial approach to achieve quick wins and continued marginal gains, ensuring that the team is leveraging SAP Ariba platform to realize its full value 4. Leading and coordinating sustainability activities across Indirect and IT, acting as our SME with a working knowledge of regulatory and legislative requirements, ensuring compliance with the German Supply Chain Due Diligence Act and similar legislation, in parallel enabling the achievement of our Scope 3 carbon reduction targets 5. Operating as the primary interface with GSS Procurement & Accounts Payable and Procurement Governance & Compliance, measuring and reviewing organizational and process effectiveness and efficiency 6. Leading the Group Procurement Training Academy, including the curating of content for both expert and business users alike Key Skills and Experience: Essential Specialist/Technical Skills/Abilities: Degree educated Recognised expert in the procurement discipline Deep knowledge of spend category management, supplier management, S2P process management, sustainability legislation and its application in a procurement setting This role requires somebody with excellent communication skills, structured thinking, able to build trusted relationships quickly, who can exert influence both inside and outside the function and deliver a positive impact Desirable Specialist/Technical Skills/Abilities: SAP Ariba, specifically Guided Buying, sourcing and contract management modules; knowledge of shared-services enabled operating models; experience of procurement related sustainability activities (Scope 3 emissions, EcoVadis) Lean 6-Sigma The Process: If you are interested in applying for the role of Procurement Excellence Lead and have the necessary skills and experience, then please apply via: (url removed)
May 02, 2024
Full time
M ller UK & Ireland is wholly owned by Unternehmensgruppe Theo M ller which employs over 31,000 people throughout Europe. In the UK, M ller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.M ller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. M ller UK & Ireland includes: M ller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. M ller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more M ller moments for its consumers. It is responsible for major brands like M ller Corner, M llerlight, M ller Bliss, M ller Rice, FRijj and M ller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. We are recruiting a Procurement Excellence Lead, reporting to the Group Procurement Director - Indirect & IT, who is based in the UK. This is therefore a UK based role, with hybrid working that requires occasional international travel, typically to Germany. The role can be based at either our Market Drayton or Droitwich site. The Procurement Excellence Lead is a new role designed to provide strategic procurement leadership to the Indirect & IT team, with the individual acting as a Subject Matter Expert (SME), coordinator and facilitator of category management, supplier management and sustainability activities in an SAP Ariba enabled Source to Pay (S2P) environment. The purpose of the role initially is to ensure the effective transition of Group Procurement's Indirect & IT team to a strategic category management focused organisation, which is planned for Q3 this year. This will involve working with spend category aligned teams to eliminate, automate, shift (to Group Shared Service (GSS , optimise and standardise activities across the end-to-end S2P process, managing related communications and changes to ways of working. The role will be central to the review and development of UTM Procurement Policy, standards and operating procedures and will require close collaboration with Procurement spend category teams, Procurement Governance & Compliance, Group Shared Services and business stakeholders. Key Tasks and Responsibilities: 1. Working with the Group Procurement Director to deliver the new Indirect organisation structure, in parallel supporting the continued evolution of the GSS-enabled operating model. Our goal is to create a collaborative environment built around a seamless end to end S2P process, supported by clear policy, process and guidance and removing existing regional variances 2. Accelerating the adoption of category and supplier management within Indirect & IT, acting as our primary SME providing expertise and knowledge transfer whilst ensuring these activities are planned and prioritised. This includes supporting the development of capabilities across the wider team to enable these activities; designing and implementing associated processes and review mechanisms; raising the awareness of business stakeholders and setting targets and tracking the organization's progress 3. Developing and optimizing clear, consistent procurement standards and ways of working across Indirect & IT, in turn driving functional efficiency and effectiveness. This includes the identification of bottlenecks, issues and opportunities, prioritising improvements, demonstrating agility and an entrepreneurial approach to achieve quick wins and continued marginal gains, ensuring that the team is leveraging SAP Ariba platform to realize its full value 4. Leading and coordinating sustainability activities across Indirect and IT, acting as our SME with a working knowledge of regulatory and legislative requirements, ensuring compliance with the German Supply Chain Due Diligence Act and similar legislation, in parallel enabling the achievement of our Scope 3 carbon reduction targets 5. Operating as the primary interface with GSS Procurement & Accounts Payable and Procurement Governance & Compliance, measuring and reviewing organizational and process effectiveness and efficiency 6. Leading the Group Procurement Training Academy, including the curating of content for both expert and business users alike Key Skills and Experience: Essential Specialist/Technical Skills/Abilities: Degree educated Recognised expert in the procurement discipline Deep knowledge of spend category management, supplier management, S2P process management, sustainability legislation and its application in a procurement setting This role requires somebody with excellent communication skills, structured thinking, able to build trusted relationships quickly, who can exert influence both inside and outside the function and deliver a positive impact Desirable Specialist/Technical Skills/Abilities: SAP Ariba, specifically Guided Buying, sourcing and contract management modules; knowledge of shared-services enabled operating models; experience of procurement related sustainability activities (Scope 3 emissions, EcoVadis) Lean 6-Sigma The Process: If you are interested in applying for the role of Procurement Excellence Lead and have the necessary skills and experience, then please apply via: (url removed)
Wallace Hind Selection LTD
Welwyn Garden City, Hertfordshire
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 02, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 02, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Clinical Supply Chain Coordinator Location: Manchester (hybrid working available) Status: Full-time, permanent Salary: 24,000 We're looking for an individual to join our supplier management function to support with not just the maintenance of the network but to develop our service offering for our rehab clients. Someone that is happy to pick up the phone and strike relationships with our valued network. The ideal candidate will be not only organised on a day-to-day basis but will be able to focus and work towards the goals of our growth and development strategy. Which means a lot of spinning plates, your day to day will vary from administration to liaising with our supplier network, working with operational teams, helping to form agreements with health care providers and more. This is a fantastic opportunity for an some that is looking to enter the logistics and commercial world whilst keeping their eye on what matters, customer satisfaction and clinical outcomes. You will not only be part of the supplier management team, but you will work across all departments and become a key point of contact for all suppliers and operational leads. About the Role The Supplier Coordinator plays a valuable role at the heart of our business, maintaining, developing and coordinating supplier relationships to ensure high quality and effective service delivery to our customers. Key responsibilities: Understand and navigate the complex and extensive network of suppliers/treatment providers Monitor SLAs and supplier performance to ensure compliance with clinical standards and delivering for customer satisfaction Communicate effectively with existing suppliers, handling any concerns or issues and escalating to the Supplier Manager or Customer Experience team as necessary Perform due diligence to investigate and onboard new suppliers in accordance with expanding business needs and ensuring that they can deliver against our high standards and in line with relevant clinical regulations Provide data driven feedback about supplier performance, highlighting potential areas for improvement or expansion Sensitively coordinate the offboarding of suppliers where necessary Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills About you: Proficient in working with a variety of stakeholders and operational understanding of supply chains. High level of written and oral communication. Experience managing relationships with senior people across a range of organisations. Key skills and qualifications: A calm, confident communicator able to explain things clearly both over the phone and by email, demonstrating empathy and professionalism. Comfortable working with a range of IT systems, both typical Microsoft systems and more complex bespoke systems. Proficiency with Excel essential. Focused on delivering an excellent service with great attention to detail and a 'right-first-time' approach. Able to use an analytical approach to problem solving, using all the information available to find the best way forwards. Set high standards for yourself and able to perform in high-pressure environments. A degree (any subject applicable) or equivalent academic qualification/experience for this role Experience in a commercial and administrative duties Demonstrable experience processing high volumes of complex information and learning new systems. An understanding of pricing models, profit and loss and contracts would be an advantage but is not required as full training will be provided Experience as a Supply Chain Administrator, Supplier Coordinator, Clinical Procurement Administrator or similar would perform well in this role. About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
May 02, 2024
Full time
Clinical Supply Chain Coordinator Location: Manchester (hybrid working available) Status: Full-time, permanent Salary: 24,000 We're looking for an individual to join our supplier management function to support with not just the maintenance of the network but to develop our service offering for our rehab clients. Someone that is happy to pick up the phone and strike relationships with our valued network. The ideal candidate will be not only organised on a day-to-day basis but will be able to focus and work towards the goals of our growth and development strategy. Which means a lot of spinning plates, your day to day will vary from administration to liaising with our supplier network, working with operational teams, helping to form agreements with health care providers and more. This is a fantastic opportunity for an some that is looking to enter the logistics and commercial world whilst keeping their eye on what matters, customer satisfaction and clinical outcomes. You will not only be part of the supplier management team, but you will work across all departments and become a key point of contact for all suppliers and operational leads. About the Role The Supplier Coordinator plays a valuable role at the heart of our business, maintaining, developing and coordinating supplier relationships to ensure high quality and effective service delivery to our customers. Key responsibilities: Understand and navigate the complex and extensive network of suppliers/treatment providers Monitor SLAs and supplier performance to ensure compliance with clinical standards and delivering for customer satisfaction Communicate effectively with existing suppliers, handling any concerns or issues and escalating to the Supplier Manager or Customer Experience team as necessary Perform due diligence to investigate and onboard new suppliers in accordance with expanding business needs and ensuring that they can deliver against our high standards and in line with relevant clinical regulations Provide data driven feedback about supplier performance, highlighting potential areas for improvement or expansion Sensitively coordinate the offboarding of suppliers where necessary Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills About you: Proficient in working with a variety of stakeholders and operational understanding of supply chains. High level of written and oral communication. Experience managing relationships with senior people across a range of organisations. Key skills and qualifications: A calm, confident communicator able to explain things clearly both over the phone and by email, demonstrating empathy and professionalism. Comfortable working with a range of IT systems, both typical Microsoft systems and more complex bespoke systems. Proficiency with Excel essential. Focused on delivering an excellent service with great attention to detail and a 'right-first-time' approach. Able to use an analytical approach to problem solving, using all the information available to find the best way forwards. Set high standards for yourself and able to perform in high-pressure environments. A degree (any subject applicable) or equivalent academic qualification/experience for this role Experience in a commercial and administrative duties Demonstrable experience processing high volumes of complex information and learning new systems. An understanding of pricing models, profit and loss and contracts would be an advantage but is not required as full training will be provided Experience as a Supply Chain Administrator, Supplier Coordinator, Clinical Procurement Administrator or similar would perform well in this role. About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships