Role: Maintenance Helpdesk Supervisor - Property Location: Manchester Salary: 30,000 to 33,000 per anum / Potential for Hybrid working. We are recruiting for a Maintenance Helpdesk Supervisor to join a fast-growing, people focused and tech savvy Property Management Company. This exciting role will lead and manage the property maintenance team and liaise with contractors to ensure the smooth running of the maintenance department. People management experience is essential alongside experience of working in the Property Maintenance sector or a Facilities Management background. This is an exciting opportunity to join a fast growing and fresh thinking, tech savvy property company. Role Overview The Maintenance Helpdesk Supervisor is responsible for leading the helpdesk team to ensure the smooth running of the maintenance helpdesk. Day to day management of the Facilities Management helpdesk Coordinators Oversee and support on all maintenance and troubleshooting of all reactive tasks, logged via phone, email and portal. Use the PSL to identify and assign contractors and external vendors to maintenance jobs, while leading the team to ensure the monitoring of performance and quality of service. Undertake regular reviews of call stats, maintenance reporting and trends. Continuously review the current preferred supplier list and schedule of rates Work closely with the maintenance contractors to assist with any queries. Provide weekly and monthly updates on maintenance workflows to the Senior Facilities Manager & Director of Assets and Property Management Drive customer service excellence through communication with tenants. Complete ongoing training and upskilling of the helpdesk team. . Oversee wider business Facilities Management contracts including Laundry, Cleaning, Grounds maintenance. . Undertake Contractor Reviews with Compliance team and Senior FM Manager Management of insurance Claims Experience and Qualifications Experience of Managing a team is Essential. Experience of building strong working relationships with internal and external people / departments is required ie; tenants, contractors, colleagues (preferably in a facilities background) Technical facilities management knowledge within residential property or similar industry sector is highly desirable. Ability to effectively manage time and workload, successfully multitask and meet deadlines. Confident with IT systems, ability to effectively use Microsoft Excel and PowerPoint for data entry, produce reports and project work. Excellent written and oral communication skills Passionate about delivering excellent customer service. Company Benefits Opportunity to join an exciting growing property company with vast expansion plans. Potential for future career progression Enhanced Pension 25 days annual leave, plus UK bank holidays Private health cover Learning and Development Opportunities Employee wellness programmes Company Events Employee Assistance Programme APPLY NOW! Please note due to the number of applications we receive; we will only contact candidates that match the brief for this role. If you are not contacted, please take this as you have been unsuccessful on this occasion. Hesketh James Recruitment are the managing agent for this role on behalf of the client. In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.
May 05, 2024
Full time
Role: Maintenance Helpdesk Supervisor - Property Location: Manchester Salary: 30,000 to 33,000 per anum / Potential for Hybrid working. We are recruiting for a Maintenance Helpdesk Supervisor to join a fast-growing, people focused and tech savvy Property Management Company. This exciting role will lead and manage the property maintenance team and liaise with contractors to ensure the smooth running of the maintenance department. People management experience is essential alongside experience of working in the Property Maintenance sector or a Facilities Management background. This is an exciting opportunity to join a fast growing and fresh thinking, tech savvy property company. Role Overview The Maintenance Helpdesk Supervisor is responsible for leading the helpdesk team to ensure the smooth running of the maintenance helpdesk. Day to day management of the Facilities Management helpdesk Coordinators Oversee and support on all maintenance and troubleshooting of all reactive tasks, logged via phone, email and portal. Use the PSL to identify and assign contractors and external vendors to maintenance jobs, while leading the team to ensure the monitoring of performance and quality of service. Undertake regular reviews of call stats, maintenance reporting and trends. Continuously review the current preferred supplier list and schedule of rates Work closely with the maintenance contractors to assist with any queries. Provide weekly and monthly updates on maintenance workflows to the Senior Facilities Manager & Director of Assets and Property Management Drive customer service excellence through communication with tenants. Complete ongoing training and upskilling of the helpdesk team. . Oversee wider business Facilities Management contracts including Laundry, Cleaning, Grounds maintenance. . Undertake Contractor Reviews with Compliance team and Senior FM Manager Management of insurance Claims Experience and Qualifications Experience of Managing a team is Essential. Experience of building strong working relationships with internal and external people / departments is required ie; tenants, contractors, colleagues (preferably in a facilities background) Technical facilities management knowledge within residential property or similar industry sector is highly desirable. Ability to effectively manage time and workload, successfully multitask and meet deadlines. Confident with IT systems, ability to effectively use Microsoft Excel and PowerPoint for data entry, produce reports and project work. Excellent written and oral communication skills Passionate about delivering excellent customer service. Company Benefits Opportunity to join an exciting growing property company with vast expansion plans. Potential for future career progression Enhanced Pension 25 days annual leave, plus UK bank holidays Private health cover Learning and Development Opportunities Employee wellness programmes Company Events Employee Assistance Programme APPLY NOW! Please note due to the number of applications we receive; we will only contact candidates that match the brief for this role. If you are not contacted, please take this as you have been unsuccessful on this occasion. Hesketh James Recruitment are the managing agent for this role on behalf of the client. In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.
Want to make a difference? We're looking for an experienced Office Manager to support the day to day running of all our operations, together with some ancillary involvement with other small commercial enterprises operating from the same premises. You already have broad commercial experience; this is essential. You have worked previously for several years in an administrative/ customer service environment and are flexible enough to be comfortable with managing rapidly changing priorities. Who We Are Focus Awards Ltd is an Ofqual-regulated Awarding Organisation (AO). We create, develop, and provide qualifications to trainers and training providers for sale and delivery to their learners. Who You Are You are a 'people person', able to get on with anyone and everyone (internal and external) while remaining objective and fair in all your dealings with them. You don't turn a drama into a crisis We want to recruit somebody who is warm, friendly, and sociable, yet confident, capable, and competent. You can think critically and independently, are keen to adopt new technologies and approaches, and not afraid to make your mark. Discretion and confidentiality, combined with the ability and desire to "muck in" and engage with the existing team are vital attributes, as are management and supervisory experience. You must also have the capability and mental agility to deal with difficult people and challenging situations occasionally. Your technical skills (reading, writing, and maths) must be of high quality, and you must be a capable communicator. You should be adept at solving routine problems in the office environment. You must be able to engage with office informalities whilst maintaining a high standard of integrity, professionalism, and objectivity. You will want to develop and improve your skills and competencies, contributing to your own career progression, and will be both encouraged and supported to make a positive contribution to our small, dedicated, close-knit team. You will also manage and liaise with several independent remote contractors, including designers, programmers, and developers (for our several bespoke software packages), professional Quality Assurers who visit our Approved Centres, and others. Depending on what is 'in the pipeline' at any one point in time, remote staff numbers can exceed in-house people. Workload can fluctuate between the mundane, routine, office and admin operations, and intense, fast-paced development programmes for marketing campaigns, generation of new materials, and periodic audit visits from the Regulator. Our office, situated in a prime business district location, has been designed to provide a contemporary yet comfortable working environment aimed at supporting the wellbeing of staff. We have a strong desire to maintain a stable and happy workforce with high levels of staff retention. Additional Responsibilities You're often the first point of contact with people from both inside and outside the CEO's several business interests, including those outside the education sector. Tasks include liaising with tenants, estate agents, and independent contractors to help manage his property portfolio, as well as communicating with the government's Regulator (Ofqual) and stakeholders for Focus Awards. Some legal and contract knowledge is desirable, and simple bookkeeping and accounting skills an advantage, but you'll also take care of 'routine' office activities such as dealing with customer service enquires and complaints, recording minutes of business meetings and external audits, and such. Knowledge of the regulated education sector would be of great benefit. General Duties Devising/maintaining office systems, including data management and filing Arranging travel and accommodation, and occasionally travelling with the CEO to take notes or dictation at meetings or to provide general assistance during presentations Screening phone calls, enquiries, and requests, and handling them when appropriate Meeting and greeting visitors at all levels of seniority Organising and maintaining diaries and making appointments Dealing with incoming email, faxes, and post, often corresponding on behalf of the CEO, or drafting appropriate Communications for approval Producing documents, briefing papers, reports, and presentations Organising and attending meetings and ensuring the CEO is well prepared for meetings Liaising with clients, suppliers, and other staff Working hours You'll generally work from 9am to 5pm Monday to Friday and will be primarily office-based, but you may occasionally need to be flexible to meet the needs of the business. All applicants must show evidence of the following: Good written and oral communication skills IT skills, including knowledge of a range of software packages Ability to work under pressure and to tight deadlines Good organisational and time management skills Ability to research, digest, analyse and present material clearly and concisely Excellent interpersonal skills Ability to work on own initiative Honesty and reliability Attention to detail Flexibility and adaptability to juggle a range of different tasks and be prepared to work extra hours to meet deadlines Discretion and an understanding of confidentiality issues
May 05, 2024
Full time
Want to make a difference? We're looking for an experienced Office Manager to support the day to day running of all our operations, together with some ancillary involvement with other small commercial enterprises operating from the same premises. You already have broad commercial experience; this is essential. You have worked previously for several years in an administrative/ customer service environment and are flexible enough to be comfortable with managing rapidly changing priorities. Who We Are Focus Awards Ltd is an Ofqual-regulated Awarding Organisation (AO). We create, develop, and provide qualifications to trainers and training providers for sale and delivery to their learners. Who You Are You are a 'people person', able to get on with anyone and everyone (internal and external) while remaining objective and fair in all your dealings with them. You don't turn a drama into a crisis We want to recruit somebody who is warm, friendly, and sociable, yet confident, capable, and competent. You can think critically and independently, are keen to adopt new technologies and approaches, and not afraid to make your mark. Discretion and confidentiality, combined with the ability and desire to "muck in" and engage with the existing team are vital attributes, as are management and supervisory experience. You must also have the capability and mental agility to deal with difficult people and challenging situations occasionally. Your technical skills (reading, writing, and maths) must be of high quality, and you must be a capable communicator. You should be adept at solving routine problems in the office environment. You must be able to engage with office informalities whilst maintaining a high standard of integrity, professionalism, and objectivity. You will want to develop and improve your skills and competencies, contributing to your own career progression, and will be both encouraged and supported to make a positive contribution to our small, dedicated, close-knit team. You will also manage and liaise with several independent remote contractors, including designers, programmers, and developers (for our several bespoke software packages), professional Quality Assurers who visit our Approved Centres, and others. Depending on what is 'in the pipeline' at any one point in time, remote staff numbers can exceed in-house people. Workload can fluctuate between the mundane, routine, office and admin operations, and intense, fast-paced development programmes for marketing campaigns, generation of new materials, and periodic audit visits from the Regulator. Our office, situated in a prime business district location, has been designed to provide a contemporary yet comfortable working environment aimed at supporting the wellbeing of staff. We have a strong desire to maintain a stable and happy workforce with high levels of staff retention. Additional Responsibilities You're often the first point of contact with people from both inside and outside the CEO's several business interests, including those outside the education sector. Tasks include liaising with tenants, estate agents, and independent contractors to help manage his property portfolio, as well as communicating with the government's Regulator (Ofqual) and stakeholders for Focus Awards. Some legal and contract knowledge is desirable, and simple bookkeeping and accounting skills an advantage, but you'll also take care of 'routine' office activities such as dealing with customer service enquires and complaints, recording minutes of business meetings and external audits, and such. Knowledge of the regulated education sector would be of great benefit. General Duties Devising/maintaining office systems, including data management and filing Arranging travel and accommodation, and occasionally travelling with the CEO to take notes or dictation at meetings or to provide general assistance during presentations Screening phone calls, enquiries, and requests, and handling them when appropriate Meeting and greeting visitors at all levels of seniority Organising and maintaining diaries and making appointments Dealing with incoming email, faxes, and post, often corresponding on behalf of the CEO, or drafting appropriate Communications for approval Producing documents, briefing papers, reports, and presentations Organising and attending meetings and ensuring the CEO is well prepared for meetings Liaising with clients, suppliers, and other staff Working hours You'll generally work from 9am to 5pm Monday to Friday and will be primarily office-based, but you may occasionally need to be flexible to meet the needs of the business. All applicants must show evidence of the following: Good written and oral communication skills IT skills, including knowledge of a range of software packages Ability to work under pressure and to tight deadlines Good organisational and time management skills Ability to research, digest, analyse and present material clearly and concisely Excellent interpersonal skills Ability to work on own initiative Honesty and reliability Attention to detail Flexibility and adaptability to juggle a range of different tasks and be prepared to work extra hours to meet deadlines Discretion and an understanding of confidentiality issues
Wehave an exciting opportunityavailable for a Science Services Manager to join one of the world's leading research Institutes at a crucial time in its evolution, and play a definitive role in shaping it for the future. You will join us on a full-time, permanent basis , and in return, you will receive a competitive salary of £60,000 per annum. The Science Services Manager role: Science Services brings together a range of specialist functions, which provide support to around a thousand research scientists. Every week the Glasswash and Media Preparation teams clean and sterilise thousands of items of scientific glassware and formulate numerous research reagents, including culture media, buffers, microbiological plates and drosophila diet. The Fly Facility provides fly husbandry and support for fly research, including a range of technical support services. We are looking for a motivated individual to lead these services, review, develop and maintain robust operational processes and effective testing & validation systems to ensure the quality of products used in research. You will also be responsible for the safety of all staff working in your area, facility housekeeping and the appropriate management of Crick budgets and resources. This role involves considerable communication with scientists, technical staff and other support services at all levels within the organisation. Responsibilities of our Science Services Manager: These include but are not limited to: All formulation and production relating to Media Prep and Glasswash Reviewing all operational processes to ensure streamlined and efficient service delivery Maintaining effective quality control functions, to guarantee the traceability and quality of all products we supply and deal with any contamination issues Conducting appropriate chemical and microbiological analyses Developing, validating and implementing processes improvements Setting and reporting on key performance indicators Investigating and rectifying any issues that arise during production (Root Cause Analysis) Promoting the services to users throughout the organisation Monitoring customer satisfaction and addressing any concerns directly with end users Contributing to the leadership and development of a team of around 25 technical staff Identifying skill gaps, training and motivating staff Providing continuous improvement of service delivery, through awareness of innovations in process and technology Working with users of the Fly Facility to identify improvements and potential additions to the service provided Managing budgets and staffing levels Ensuring Health and Safety Policies and Procedures are followed and ensure high standards of housekeeping at all times Skills and experience we are looking for in our Science Services Manager: Relevant degree or experience in a life science or chemistry-based discipline Significant experience in laboratory management and reagent production, gained in a laboratory environment Significant experience of conducting chemical and / or microbiological testing Knowledge and experience of process analysis and good documentation practices Familiarity with laboratory sterilisation and water processing equipment Excellent analytical and problem-solving skills Ability to communicate well, both verbally and in writing, with internal clients Commitment to continuous improvement of service delivery Desirable Project management skills gained via a recognised qualification or through experience Awareness of ISO 9001 Quality Management Experience of preparing SOPs and risk assessments Financial management skills Ability to deliver relevant in-house training Awareness of sustainable procurement and practices Knowledge of Drosophila husbandry and research Closing date: 11/May/.59 If you feel you have the skills and experience to become our Science Services Manager , please click 'apply' today, we'd love to hear from you! All offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom.
May 04, 2024
Full time
Wehave an exciting opportunityavailable for a Science Services Manager to join one of the world's leading research Institutes at a crucial time in its evolution, and play a definitive role in shaping it for the future. You will join us on a full-time, permanent basis , and in return, you will receive a competitive salary of £60,000 per annum. The Science Services Manager role: Science Services brings together a range of specialist functions, which provide support to around a thousand research scientists. Every week the Glasswash and Media Preparation teams clean and sterilise thousands of items of scientific glassware and formulate numerous research reagents, including culture media, buffers, microbiological plates and drosophila diet. The Fly Facility provides fly husbandry and support for fly research, including a range of technical support services. We are looking for a motivated individual to lead these services, review, develop and maintain robust operational processes and effective testing & validation systems to ensure the quality of products used in research. You will also be responsible for the safety of all staff working in your area, facility housekeeping and the appropriate management of Crick budgets and resources. This role involves considerable communication with scientists, technical staff and other support services at all levels within the organisation. Responsibilities of our Science Services Manager: These include but are not limited to: All formulation and production relating to Media Prep and Glasswash Reviewing all operational processes to ensure streamlined and efficient service delivery Maintaining effective quality control functions, to guarantee the traceability and quality of all products we supply and deal with any contamination issues Conducting appropriate chemical and microbiological analyses Developing, validating and implementing processes improvements Setting and reporting on key performance indicators Investigating and rectifying any issues that arise during production (Root Cause Analysis) Promoting the services to users throughout the organisation Monitoring customer satisfaction and addressing any concerns directly with end users Contributing to the leadership and development of a team of around 25 technical staff Identifying skill gaps, training and motivating staff Providing continuous improvement of service delivery, through awareness of innovations in process and technology Working with users of the Fly Facility to identify improvements and potential additions to the service provided Managing budgets and staffing levels Ensuring Health and Safety Policies and Procedures are followed and ensure high standards of housekeeping at all times Skills and experience we are looking for in our Science Services Manager: Relevant degree or experience in a life science or chemistry-based discipline Significant experience in laboratory management and reagent production, gained in a laboratory environment Significant experience of conducting chemical and / or microbiological testing Knowledge and experience of process analysis and good documentation practices Familiarity with laboratory sterilisation and water processing equipment Excellent analytical and problem-solving skills Ability to communicate well, both verbally and in writing, with internal clients Commitment to continuous improvement of service delivery Desirable Project management skills gained via a recognised qualification or through experience Awareness of ISO 9001 Quality Management Experience of preparing SOPs and risk assessments Financial management skills Ability to deliver relevant in-house training Awareness of sustainable procurement and practices Knowledge of Drosophila husbandry and research Closing date: 11/May/.59 If you feel you have the skills and experience to become our Science Services Manager , please click 'apply' today, we'd love to hear from you! All offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom.
Purpose of the Role To be the technical lead for all functions and services within the building. To establish, implement and maintain effective management of systems and procedures in the delivery and continuity of service of the mechanical and electrical services at One Angel Court. The Engineering Manager will work alongside the wider property team, supporting the Senior Property Manager and Property Manager, deputising where necessary. They will assist in providing strategic technical direction, strong leadership, as well as operational planning and solutions. A strong communicator, they will act as the Managing Agent interface for technical activity with the assistance and support as required by the Central Engineering and Operations team. Key Responsibilities Leadership & People Management Demonstrate their ability as a proven leader of people, capable of getting the most out of their multi-disciplinary team including the technical supply chain. Understand the mutual and strategic goal for the building and the client. Provide outstanding leadership to maintain an exceptionally high standard of service delivery encompassing technical innovation, sustainability and customer focus. Operational/Technical Oversee and be responsible for the delivery of technical services operations in One Angel Court through the technical services compliance teams and service partners. Oversee and be responsible for the delivery of electrical/technical services operations across the technical services teams and service partners. Ensure that each One Angel Court technical asset is managed and maintained in a proactive and customer focused manner that is cost effective and reliable. Produce and constantly review monthly audit program to provide clear reporting data on supply chain performance. Ensure the agreed CAFM system is implemented, reporting functionality is used by all departments and reported monthly in line with business guidelines, with any failures to comply escalated to the General Manager within monthly reporting criteria. Prepare and manage engineering service charge budgets and ensure effective budget control including the preparation of relevant specifications, raising orders, instructions, contracts and verifying (processing) invoices are in place and management is always in line with business guidelines and expectations. Develop, implement and manage Environmental and Energy Conservation Programmes ensuring optimum usage of energy by utilising the systems available. Prepare a program and pathway for review in line with Savills PLC commitment to net zero. MEP Develop, implement, and maintain maintenance strategies and systems for the building, facilities and public realm area. By instructing the establishment of a strong Pre Planned Maintenance (PPM) strategy, the use of KPIs, industry best practices and contract management techniques, ensure compliance with statutory obligations, manufacturer's warranty requirements and obligations set by our client and customers. Ensure adherence to, on behalf of the Landlord and occupiers, the technical obligations within the occupier lease agreements. Manage all latent base build defects ensuring the information on the defect is sent to the relevant parties until the defect is rectified. Fabric Management Ensure that regular meetings are held with the Fabric management team and there is full cohesion on management and projects. Support the fabric management team and property manager to deliver the building fabric and ensure the fabric is maintained according to the design specification required and works by the technical team do not compromise this. ICT Ensure that all ICT systems including converged network, telephony, local systems at asset level (access control systems, CCTV, desk top PCs etc.) are compliant with statutory and data protection obligations including GDPR and support the business need. Customer Orientation/Stakeholder Engagement Commercial awareness, business acumen Work with the wider One Angel Court team to support the client's events and community programmes from a technical perspective. Ensure that good relations with all key stakeholders are established and maintained. Advise the General Manager immediately of any potential threats or reputational damage, major incidents or accidents resulting from an issue with the technical aspects of the building. Report on any tenant related issue or any issue that could or will involve the HSE or EHO. Review and assist the with Occupier License Applications. Assisting the Savills Central Team in ensuring review and comment on drawings, specification and reports submitted by the Occupiers and advise the Savills Central Team of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit-out work and liaise as necessary to ensure that work complies with the approved License for Alteration. Carry out random inspection of fit-out works and report, liaise on findings, as necessary. Ensure all demised M&E contracts are kept and maintained to the required standards, with the assistance of the demised services team and technical service provider. Contract Management Ensure the building has suitable utility contracts in place and recharges are completed in a timely manner. Ensure strong relationships with the management teams of all site delivery partners and ensure all parties work in a harmonious manner in support of the wider One Angel Court community. Site delivery partners include but are not limited to: VT MEP Maintenance partners UKPN / SSE Telecom and ICT providers Utility partners Savills Specialist Consultancy teams Through the Technical/Operational Service teams, develop specifications and scope for each of the specialist contracts and tender in accordance with the procurement procedures and policies. Ensure the appointed technical service partners are adequately briefed, resourced and monitored to be effective in the delivery of their services, reporting any occurrences of failure.Attend key monthly meetings with the associated service partners. Review Partners reports and any proposals, liaising with internal departments for guidance and management where required.Ensur
May 04, 2024
Full time
Purpose of the Role To be the technical lead for all functions and services within the building. To establish, implement and maintain effective management of systems and procedures in the delivery and continuity of service of the mechanical and electrical services at One Angel Court. The Engineering Manager will work alongside the wider property team, supporting the Senior Property Manager and Property Manager, deputising where necessary. They will assist in providing strategic technical direction, strong leadership, as well as operational planning and solutions. A strong communicator, they will act as the Managing Agent interface for technical activity with the assistance and support as required by the Central Engineering and Operations team. Key Responsibilities Leadership & People Management Demonstrate their ability as a proven leader of people, capable of getting the most out of their multi-disciplinary team including the technical supply chain. Understand the mutual and strategic goal for the building and the client. Provide outstanding leadership to maintain an exceptionally high standard of service delivery encompassing technical innovation, sustainability and customer focus. Operational/Technical Oversee and be responsible for the delivery of technical services operations in One Angel Court through the technical services compliance teams and service partners. Oversee and be responsible for the delivery of electrical/technical services operations across the technical services teams and service partners. Ensure that each One Angel Court technical asset is managed and maintained in a proactive and customer focused manner that is cost effective and reliable. Produce and constantly review monthly audit program to provide clear reporting data on supply chain performance. Ensure the agreed CAFM system is implemented, reporting functionality is used by all departments and reported monthly in line with business guidelines, with any failures to comply escalated to the General Manager within monthly reporting criteria. Prepare and manage engineering service charge budgets and ensure effective budget control including the preparation of relevant specifications, raising orders, instructions, contracts and verifying (processing) invoices are in place and management is always in line with business guidelines and expectations. Develop, implement and manage Environmental and Energy Conservation Programmes ensuring optimum usage of energy by utilising the systems available. Prepare a program and pathway for review in line with Savills PLC commitment to net zero. MEP Develop, implement, and maintain maintenance strategies and systems for the building, facilities and public realm area. By instructing the establishment of a strong Pre Planned Maintenance (PPM) strategy, the use of KPIs, industry best practices and contract management techniques, ensure compliance with statutory obligations, manufacturer's warranty requirements and obligations set by our client and customers. Ensure adherence to, on behalf of the Landlord and occupiers, the technical obligations within the occupier lease agreements. Manage all latent base build defects ensuring the information on the defect is sent to the relevant parties until the defect is rectified. Fabric Management Ensure that regular meetings are held with the Fabric management team and there is full cohesion on management and projects. Support the fabric management team and property manager to deliver the building fabric and ensure the fabric is maintained according to the design specification required and works by the technical team do not compromise this. ICT Ensure that all ICT systems including converged network, telephony, local systems at asset level (access control systems, CCTV, desk top PCs etc.) are compliant with statutory and data protection obligations including GDPR and support the business need. Customer Orientation/Stakeholder Engagement Commercial awareness, business acumen Work with the wider One Angel Court team to support the client's events and community programmes from a technical perspective. Ensure that good relations with all key stakeholders are established and maintained. Advise the General Manager immediately of any potential threats or reputational damage, major incidents or accidents resulting from an issue with the technical aspects of the building. Report on any tenant related issue or any issue that could or will involve the HSE or EHO. Review and assist the with Occupier License Applications. Assisting the Savills Central Team in ensuring review and comment on drawings, specification and reports submitted by the Occupiers and advise the Savills Central Team of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit-out work and liaise as necessary to ensure that work complies with the approved License for Alteration. Carry out random inspection of fit-out works and report, liaise on findings, as necessary. Ensure all demised M&E contracts are kept and maintained to the required standards, with the assistance of the demised services team and technical service provider. Contract Management Ensure the building has suitable utility contracts in place and recharges are completed in a timely manner. Ensure strong relationships with the management teams of all site delivery partners and ensure all parties work in a harmonious manner in support of the wider One Angel Court community. Site delivery partners include but are not limited to: VT MEP Maintenance partners UKPN / SSE Telecom and ICT providers Utility partners Savills Specialist Consultancy teams Through the Technical/Operational Service teams, develop specifications and scope for each of the specialist contracts and tender in accordance with the procurement procedures and policies. Ensure the appointed technical service partners are adequately briefed, resourced and monitored to be effective in the delivery of their services, reporting any occurrences of failure.Attend key monthly meetings with the associated service partners. Review Partners reports and any proposals, liaising with internal departments for guidance and management where required.Ensur
Up to £37,000 + up to 10% annual bonus & benefits Ensure the smooth operation and maintenance of NFU Mutual facilities Coordinate planned and preventative maintenance across UK-wide sites Triage unexpected issues and coordinate the appropriate response About the role: We have an exciting opportunity for a Facilities Technical Coordinator to join our Facilities Team at NFU Mutual. As part of our Properties Department, this permanent role focuses on the hard facilities and physical asset management of sites across our UK-wide business. Our Properties Department provides our business, employees, and the Agents across our UK-wide Agency Network with high-quality, safe and secure work environments. As Facilities Technical Coordinator, you'll be responsible for coordinating the planned and preventative maintenance needed across all our sites. You'll also be the first point of call when any unexpected issues arise and will actively put in place the support required to resolve these issues. In this crucial role, you'll ensure the smooth operation and maintenance of facilities. You'll ensure our sites are operating within agreed parameters, run efficiently and able to meet the needs of our employees and the NFU Mutual agency network. You'll deal with any issues that arise, quickly and effectively, whilst causing minimal disruption to employees and agency staff. As you'll occasionally need to travel to sites across our UK-wide business, you'll have access to a pool car. About you: You use your good working knowledge of Building Management and Health and Safety to analyse situations and respond accordingly. Your operational knowledge of mechanical and electrical systems, along with an understanding of building management systems and infrastructure, enables you to adapt to unexpected situations and confidently coordinate the support required. Your strong stakeholder management skills and proactive approach ensure you always provide excellent customer service. To join our team, you'll also have: Strong written communication and interpersonal skills Proven ability to work in a fast-paced team, demonstrating resilience under pressure Working understanding of Health and Safety legislation and statutory regulations Working knowledge of using building management systems Experience of developing and maintaining relationships with external stakeholders. Experience of using Microsoft Office Full UK driving licence. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards: When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary of up to £37,000 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual: We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Closing date for applications: 6th May 2024
May 04, 2024
Full time
Up to £37,000 + up to 10% annual bonus & benefits Ensure the smooth operation and maintenance of NFU Mutual facilities Coordinate planned and preventative maintenance across UK-wide sites Triage unexpected issues and coordinate the appropriate response About the role: We have an exciting opportunity for a Facilities Technical Coordinator to join our Facilities Team at NFU Mutual. As part of our Properties Department, this permanent role focuses on the hard facilities and physical asset management of sites across our UK-wide business. Our Properties Department provides our business, employees, and the Agents across our UK-wide Agency Network with high-quality, safe and secure work environments. As Facilities Technical Coordinator, you'll be responsible for coordinating the planned and preventative maintenance needed across all our sites. You'll also be the first point of call when any unexpected issues arise and will actively put in place the support required to resolve these issues. In this crucial role, you'll ensure the smooth operation and maintenance of facilities. You'll ensure our sites are operating within agreed parameters, run efficiently and able to meet the needs of our employees and the NFU Mutual agency network. You'll deal with any issues that arise, quickly and effectively, whilst causing minimal disruption to employees and agency staff. As you'll occasionally need to travel to sites across our UK-wide business, you'll have access to a pool car. About you: You use your good working knowledge of Building Management and Health and Safety to analyse situations and respond accordingly. Your operational knowledge of mechanical and electrical systems, along with an understanding of building management systems and infrastructure, enables you to adapt to unexpected situations and confidently coordinate the support required. Your strong stakeholder management skills and proactive approach ensure you always provide excellent customer service. To join our team, you'll also have: Strong written communication and interpersonal skills Proven ability to work in a fast-paced team, demonstrating resilience under pressure Working understanding of Health and Safety legislation and statutory regulations Working knowledge of using building management systems Experience of developing and maintaining relationships with external stakeholders. Experience of using Microsoft Office Full UK driving licence. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards: When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary of up to £37,000 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual: We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Closing date for applications: 6th May 2024
Are you passionate about delivering exceptional customer service? Do you excel at turning problems into opportunities? As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance. Day to Day Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service. Taking ownership of all service issues, finding root causes, and providing suitable resolutions to clients' concerns. Using Salesforce or the relevant CRM to record accurate details of service issues, allowing for comprehensive management information (MI) and reporting. Handling technical and compliance-related complaints, following established procedures, and notifying internal contacts of any risk. Providing feedback to sales and service agents to improve efficiencies, processes, and promote best practices. Enhancing client sentiment and our online reputation by reaching out to dissatisfied users and turning their experience around. YOU? You have a proven track record in customer service and a knack for addressing issues in a positive manner. You can handle objections and make recommendations based on client needs. Whether it's listening to a client's problem or explaining complex topics, you're a pro at communicating with clients of varying technical abilities. You thrive in a fast-paced environment and can adapt to change quickly. You take responsibility for knowing our products inside out. You're comfortable communicating at different levels within our business and with clients. Ready to make a difference? Apply now to become a Customer Care Specialist, becoming a part of a team that values excellence in customer service! P(phone number removed)CCR INDMANJ
May 03, 2024
Full time
Are you passionate about delivering exceptional customer service? Do you excel at turning problems into opportunities? As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance. Day to Day Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service. Taking ownership of all service issues, finding root causes, and providing suitable resolutions to clients' concerns. Using Salesforce or the relevant CRM to record accurate details of service issues, allowing for comprehensive management information (MI) and reporting. Handling technical and compliance-related complaints, following established procedures, and notifying internal contacts of any risk. Providing feedback to sales and service agents to improve efficiencies, processes, and promote best practices. Enhancing client sentiment and our online reputation by reaching out to dissatisfied users and turning their experience around. YOU? You have a proven track record in customer service and a knack for addressing issues in a positive manner. You can handle objections and make recommendations based on client needs. Whether it's listening to a client's problem or explaining complex topics, you're a pro at communicating with clients of varying technical abilities. You thrive in a fast-paced environment and can adapt to change quickly. You take responsibility for knowing our products inside out. You're comfortable communicating at different levels within our business and with clients. Ready to make a difference? Apply now to become a Customer Care Specialist, becoming a part of a team that values excellence in customer service! P(phone number removed)CCR INDMANJ
Litt Recruitment Group Limited
Billingham, Yorkshire
Job Overview We are delighted to represent our client in offering an opportunity to join their team as a Conveyancing Specialist, based in their brand new Teesside branch. Our client is a forward-thinking conveyancing firm with headquarters in Derby and branches across Cardiff and South Shields. This role involves working within a small, dynamic team, liaising with the conveyancing departments across all locations. The ideal candidate will provide expert advice on all aspects of the conveyancing process, handling cases from instruction to completion. This position is perfect for someone who is self-motivated, possesses excellent attention to detail, and thrives under pressure. Our client is committed to supporting and training their staff to reach their full potential, making this an excellent opportunity for personal and professional growth. What You'll Get: Salary: £35,000 - £55,000 per annum, dependent on experience and qualifications. Annual Leave: 20 days, plus long service accrual, birthday holiday, and bank holidays. Health Benefits: Company pension, death in service, BUPA cash plan after probation. Professional Growth: Opportunities for career progression. Additional Benefits: Company events, free flu jabs, and life insurance. Your Mission In this role, your primary mission will be to manage your own caseload with the utmost professionalism and efficiency, providing exceptional service from the initial instruction through to completion. You'll also provide technical support to paralegals, oversee capacity levels to ensure optimal productivity, and conduct regular file reviews to maintain high standards of accuracy and compliance. Additionally, you will be responsible for generating reports and supporting the Head of Legal Practice with management information, adhering to both regulatory and internal service level agreements. A key part of your role will involve addressing any expressions of dissatisfaction promptly, maintaining our commitment to exceptional customer service. Moreover, you will play a crucial role in ensuring compliance with the SLAs of our panel, facilitating effective communication with clients, mortgage brokers, and estate agents to foster trust and efficiency throughout the conveyancing process. Key Competencies: Minimum of 2 years experience as a fee-earning Conveyancer. Qualified Solicitor or Licensed Conveyancer qualification are advantageous but not essential. Excellent communication skills, able to lead by example. In-depth knowledge of regulatory body rules (e.g., CLC Code of Conduct, SRA, Land Registry) and UKF requirements. Proficient in IT and case management systems, with a keen eye for detail. Ability to work well under pressure in a fast-paced environment and motivate others. Highly desirable: Experience in People Management/Team Leading Offer Details: Salary: £35,000 - £55,000 per annum, depending on experience. Location: Based in Teesside. In-office position, up to 2 days WFH after successfully passing probation. Embark on a fulfilling career path that challenges and nurtures your professional growth. Join a team where your expertise is valued and contributes to a culture of excellence and innovation in the field of conveyancing. JBRP1_UKTJ
May 03, 2024
Full time
Job Overview We are delighted to represent our client in offering an opportunity to join their team as a Conveyancing Specialist, based in their brand new Teesside branch. Our client is a forward-thinking conveyancing firm with headquarters in Derby and branches across Cardiff and South Shields. This role involves working within a small, dynamic team, liaising with the conveyancing departments across all locations. The ideal candidate will provide expert advice on all aspects of the conveyancing process, handling cases from instruction to completion. This position is perfect for someone who is self-motivated, possesses excellent attention to detail, and thrives under pressure. Our client is committed to supporting and training their staff to reach their full potential, making this an excellent opportunity for personal and professional growth. What You'll Get: Salary: £35,000 - £55,000 per annum, dependent on experience and qualifications. Annual Leave: 20 days, plus long service accrual, birthday holiday, and bank holidays. Health Benefits: Company pension, death in service, BUPA cash plan after probation. Professional Growth: Opportunities for career progression. Additional Benefits: Company events, free flu jabs, and life insurance. Your Mission In this role, your primary mission will be to manage your own caseload with the utmost professionalism and efficiency, providing exceptional service from the initial instruction through to completion. You'll also provide technical support to paralegals, oversee capacity levels to ensure optimal productivity, and conduct regular file reviews to maintain high standards of accuracy and compliance. Additionally, you will be responsible for generating reports and supporting the Head of Legal Practice with management information, adhering to both regulatory and internal service level agreements. A key part of your role will involve addressing any expressions of dissatisfaction promptly, maintaining our commitment to exceptional customer service. Moreover, you will play a crucial role in ensuring compliance with the SLAs of our panel, facilitating effective communication with clients, mortgage brokers, and estate agents to foster trust and efficiency throughout the conveyancing process. Key Competencies: Minimum of 2 years experience as a fee-earning Conveyancer. Qualified Solicitor or Licensed Conveyancer qualification are advantageous but not essential. Excellent communication skills, able to lead by example. In-depth knowledge of regulatory body rules (e.g., CLC Code of Conduct, SRA, Land Registry) and UKF requirements. Proficient in IT and case management systems, with a keen eye for detail. Ability to work well under pressure in a fast-paced environment and motivate others. Highly desirable: Experience in People Management/Team Leading Offer Details: Salary: £35,000 - £55,000 per annum, depending on experience. Location: Based in Teesside. In-office position, up to 2 days WFH after successfully passing probation. Embark on a fulfilling career path that challenges and nurtures your professional growth. Join a team where your expertise is valued and contributes to a culture of excellence and innovation in the field of conveyancing. JBRP1_UKTJ
JOB TITLE: Head of Engineering - Consumer Servicing & Engagement Platform SALARY: £121,023 - £142,380 LOCATION(S): Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Bristol Office. About this opportunity This is a time of growth for the platform. We're passionate about building a Diverse, collaborative, empowered and skilled team of engineers. We're on the journey to simplify and modernise our tech stack and innovate using new technologies. We're keen to move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from monolith to microservices whilst decommissioning our legacy estate. Collaboration is critical to the success of this role. As Head of Engineering, you'll work collaboratively with Head of Product alongside other engineering leads within the platform. You'll work hand-in-hand leading the teams with the Product Owner to: Jointly assume the ownership, development, and accountability of strategic and quarterly objectives & key results, and are incentivised against a balanced set of business and technology outcomes. Optimise, evolve, and deliver an efficient operating model. Support shaping of the roadmap and prioritising outcomes which are critical to keep the solution / product in good health. Create an organisation that is truly data driven and providing the best value propositions to our customers. Define the What and How the team deliver, through a combination of engineering solutions and changes to our ways of working i.e. agile and instrumentation. About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll get involved in As our Head of Engineering, you'll lead the technical direction and develop tech strategy in collaboration with business and enterprise architects. You'll drive the core technology agenda within the platform. You'll be responsible for the technical roadmap, management of technical debt and other technical demands. You'll be accountable for the engineering teams that will design, build, integrate, deploy, and run the system. Particularly software, that supports the business and operations, with a focus on resilience, low latency, reusability, accessibility by third parties as well as scalability. What you can bring to the role: The role will be suited to someone who combines leadership skills with strong technical experience and comes from a hands on an engineering background. As a leader, you: Drive large teams (100+) strategically and help them to push the boundaries to spearhead into future barring the limitations. Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity and trust throughout your teams. Driving an Agile mindset, bringing in strong experience on the use of Agile ways of working and tooling. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Have a strong passion for and technical understanding of end to end systems including customer facing interfaces and backend and can provide support, knowledge and mentoring to the teams. Lead designing operating models, develop hiring strategy and help teams to scale support business growth utilising lean and agile principles Encourage teams to use the best engineering practices, tooling, and methods and contribute towards inner-source activities and attend MeetUps. Leading & successfully delivering large scale change (£15M+) As an Engineer, you: Understand Web, Microservices, Cloud eco-systems. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined agile definitions and delivery stories. Automation of everything will be a priority. Have proven understanding of the entire software development lifecycle and experience in Agile delivery of products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. Join our journey.
May 03, 2024
Full time
JOB TITLE: Head of Engineering - Consumer Servicing & Engagement Platform SALARY: £121,023 - £142,380 LOCATION(S): Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Bristol Office. About this opportunity This is a time of growth for the platform. We're passionate about building a Diverse, collaborative, empowered and skilled team of engineers. We're on the journey to simplify and modernise our tech stack and innovate using new technologies. We're keen to move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from monolith to microservices whilst decommissioning our legacy estate. Collaboration is critical to the success of this role. As Head of Engineering, you'll work collaboratively with Head of Product alongside other engineering leads within the platform. You'll work hand-in-hand leading the teams with the Product Owner to: Jointly assume the ownership, development, and accountability of strategic and quarterly objectives & key results, and are incentivised against a balanced set of business and technology outcomes. Optimise, evolve, and deliver an efficient operating model. Support shaping of the roadmap and prioritising outcomes which are critical to keep the solution / product in good health. Create an organisation that is truly data driven and providing the best value propositions to our customers. Define the What and How the team deliver, through a combination of engineering solutions and changes to our ways of working i.e. agile and instrumentation. About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll get involved in As our Head of Engineering, you'll lead the technical direction and develop tech strategy in collaboration with business and enterprise architects. You'll drive the core technology agenda within the platform. You'll be responsible for the technical roadmap, management of technical debt and other technical demands. You'll be accountable for the engineering teams that will design, build, integrate, deploy, and run the system. Particularly software, that supports the business and operations, with a focus on resilience, low latency, reusability, accessibility by third parties as well as scalability. What you can bring to the role: The role will be suited to someone who combines leadership skills with strong technical experience and comes from a hands on an engineering background. As a leader, you: Drive large teams (100+) strategically and help them to push the boundaries to spearhead into future barring the limitations. Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity and trust throughout your teams. Driving an Agile mindset, bringing in strong experience on the use of Agile ways of working and tooling. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Have a strong passion for and technical understanding of end to end systems including customer facing interfaces and backend and can provide support, knowledge and mentoring to the teams. Lead designing operating models, develop hiring strategy and help teams to scale support business growth utilising lean and agile principles Encourage teams to use the best engineering practices, tooling, and methods and contribute towards inner-source activities and attend MeetUps. Leading & successfully delivering large scale change (£15M+) As an Engineer, you: Understand Web, Microservices, Cloud eco-systems. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined agile definitions and delivery stories. Automation of everything will be a priority. Have proven understanding of the entire software development lifecycle and experience in Agile delivery of products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. Join our journey.
JOB TITLE: Head of Engineering - Consumer Servicing & Engagement Platform SALARY: £121,023 - £142,380 LOCATION(S): Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Bristol Office. About this opportunity This is a time of growth for the platform. We're passionate about building a Diverse, collaborative, empowered and skilled team of engineers. We're on the journey to simplify and modernise our tech stack and innovate using new technologies. We're keen to move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from monolith to microservices whilst decommissioning our legacy estate. Collaboration is critical to the success of this role. As Head of Engineering, you'll work collaboratively with Head of Product alongside other engineering leads within the platform. You'll work hand-in-hand leading the teams with the Product Owner to: Jointly assume the ownership, development, and accountability of strategic and quarterly objectives & key results, and are incentivised against a balanced set of business and technology outcomes. Optimise, evolve, and deliver an efficient operating model. Support shaping of the roadmap and prioritising outcomes which are critical to keep the solution / product in good health. Create an organisation that is truly data driven and providing the best value propositions to our customers. Define the What and How the team deliver, through a combination of engineering solutions and changes to our ways of working i.e. agile and instrumentation. About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll get involved in As our Head of Engineering, you'll lead the technical direction and develop tech strategy in collaboration with business and enterprise architects. You'll drive the core technology agenda within the platform. You'll be responsible for the technical roadmap, management of technical debt and other technical demands. You'll be accountable for the engineering teams that will design, build, integrate, deploy, and run the system. Particularly software, that supports the business and operations, with a focus on resilience, low latency, reusability, accessibility by third parties as well as scalability. What you can bring to the role: The role will be suited to someone who combines leadership skills with strong technical experience and comes from a hands on an engineering background. As a leader, you: Drive large teams (100+) strategically and help them to push the boundaries to spearhead into future barring the limitations. Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity and trust throughout your teams. Driving an Agile mindset, bringing in strong experience on the use of Agile ways of working and tooling. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Have a strong passion for and technical understanding of end to end systems including customer facing interfaces and backend and can provide support, knowledge and mentoring to the teams. Lead designing operating models, develop hiring strategy and help teams to scale support business growth utilising lean and agile principles Encourage teams to use the best engineering practices, tooling, and methods and contribute towards inner-source activities and attend MeetUps. Leading & successfully delivering large scale change (£15M+) As an Engineer, you: Understand Web, Microservices, Cloud eco-systems. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined agile definitions and delivery stories. Automation of everything will be a priority. Have proven understanding of the entire software development lifecycle and experience in Agile delivery of products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. Join our journey.
May 03, 2024
Full time
JOB TITLE: Head of Engineering - Consumer Servicing & Engagement Platform SALARY: £121,023 - £142,380 LOCATION(S): Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Bristol Office. About this opportunity This is a time of growth for the platform. We're passionate about building a Diverse, collaborative, empowered and skilled team of engineers. We're on the journey to simplify and modernise our tech stack and innovate using new technologies. We're keen to move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from monolith to microservices whilst decommissioning our legacy estate. Collaboration is critical to the success of this role. As Head of Engineering, you'll work collaboratively with Head of Product alongside other engineering leads within the platform. You'll work hand-in-hand leading the teams with the Product Owner to: Jointly assume the ownership, development, and accountability of strategic and quarterly objectives & key results, and are incentivised against a balanced set of business and technology outcomes. Optimise, evolve, and deliver an efficient operating model. Support shaping of the roadmap and prioritising outcomes which are critical to keep the solution / product in good health. Create an organisation that is truly data driven and providing the best value propositions to our customers. Define the What and How the team deliver, through a combination of engineering solutions and changes to our ways of working i.e. agile and instrumentation. About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll get involved in As our Head of Engineering, you'll lead the technical direction and develop tech strategy in collaboration with business and enterprise architects. You'll drive the core technology agenda within the platform. You'll be responsible for the technical roadmap, management of technical debt and other technical demands. You'll be accountable for the engineering teams that will design, build, integrate, deploy, and run the system. Particularly software, that supports the business and operations, with a focus on resilience, low latency, reusability, accessibility by third parties as well as scalability. What you can bring to the role: The role will be suited to someone who combines leadership skills with strong technical experience and comes from a hands on an engineering background. As a leader, you: Drive large teams (100+) strategically and help them to push the boundaries to spearhead into future barring the limitations. Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity and trust throughout your teams. Driving an Agile mindset, bringing in strong experience on the use of Agile ways of working and tooling. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Have a strong passion for and technical understanding of end to end systems including customer facing interfaces and backend and can provide support, knowledge and mentoring to the teams. Lead designing operating models, develop hiring strategy and help teams to scale support business growth utilising lean and agile principles Encourage teams to use the best engineering practices, tooling, and methods and contribute towards inner-source activities and attend MeetUps. Leading & successfully delivering large scale change (£15M+) As an Engineer, you: Understand Web, Microservices, Cloud eco-systems. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined agile definitions and delivery stories. Automation of everything will be a priority. Have proven understanding of the entire software development lifecycle and experience in Agile delivery of products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. Join our journey.
Are you looking for a rewarding career in law, with a fresh, innovative law firm determined to do things differently? Do you want to work within one of Britain's fastest growing companies? Why work for us We believe that dedicated and hard-working people should be paid fairly. We also know that whilst money is not everyone's motivator, the remuneration package is still an important factor when choosing where you want to build your career. In addition to your basic package, you will receive: Company sick pay 25 days of holiday leave, plus bank holidays and the option to purchase additional holiday leaveFree access, for you and your immediate family to our Team member's benefits which includes access to GPs, mental health practitioner, nutritionists, retail discounts, legal advice lines, and more.We are looking for people who want a career and who aim to be the best in their field. That is why we support our team with their continued professional development whether that is through bespoke in-house training, through to sponsorship for externally recognised training and qualifications. Not only is the package you receive important, so are the workplace facilities you will use daily. We have modern offices with an onsite subsidised bistro, a break room with pool and foosball tables along with a TV. We have free tea and coffee at the coffee bars around the office and bowls of fruit throughout. Free parking at the office is also available for all team members. What you will be doing As a Paralegal in our firm, you will benefit from a 3-month training program covering all the technical skills and knowledge you need. You will have dedicated training and support on our case management and telephony systems, along with in-depth training in Landlord & Tenant Law.You will be responsible for your own portfolio of clients ensuring they receive a market leading service with the customer at the heart of everything you do. You will be helping Landlords and their Letting Agents obtain possession of their rental properties and recover any money outstanding from their tenants. In addition to speaking regularly with your clients, during a typical day you will: Draft and serve possession notice on tenants renting in England and Wales. Draft claim forms and particular of claim for possession and debt matter, sending them to the court for issue. prepare bundles for court hearings, liaising with your client and the agent attending court to ensure they have everything they need. Support the Senior Paralegals with the handling of defended litigation, by liaising with clients and taking instructions. Review files and provide supervised advice to our insurer clients and their policy holders as to the prospects of success in a case, or the risks associated with it. Manage inbound post on your clients matters, ensuring all directions of the court and legislative timescales are met. Adhere to all policies, standard operating procedures, regulatory and business service level agreements and undertake any other reasonable requests. About you Ultimately, we care much more about the person you are, how you think and how you approach things, than a list of qualifications on a CV. Even If you can't say 'Yes' to all of the below, but are committed, self-motivated and passionate about customer service, then get in touch with us. You will be an excellent communicator, mostly on the telephone but in writing too. Customer service is what sets us apart and experience delivering a market-leading service is a must have. You will be proficient in Microsoft word and outlook. Experience with Adobe Pro is advantageous. Attention to detail is a must, as you will be drafting and reviewing large amounts of information and documents. Being organised is also important, as you will need to be able to speak with clients and progress their cases promptly. Having previous experience of working in a regulated environment is advantageous but not essential, we value customer service experience from all backgrounds. Any existing qualifications in law, specifically around civil litigation, landlord & tenant law or debt recover will give you a head start. As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate based on race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.REF-
May 02, 2024
Full time
Are you looking for a rewarding career in law, with a fresh, innovative law firm determined to do things differently? Do you want to work within one of Britain's fastest growing companies? Why work for us We believe that dedicated and hard-working people should be paid fairly. We also know that whilst money is not everyone's motivator, the remuneration package is still an important factor when choosing where you want to build your career. In addition to your basic package, you will receive: Company sick pay 25 days of holiday leave, plus bank holidays and the option to purchase additional holiday leaveFree access, for you and your immediate family to our Team member's benefits which includes access to GPs, mental health practitioner, nutritionists, retail discounts, legal advice lines, and more.We are looking for people who want a career and who aim to be the best in their field. That is why we support our team with their continued professional development whether that is through bespoke in-house training, through to sponsorship for externally recognised training and qualifications. Not only is the package you receive important, so are the workplace facilities you will use daily. We have modern offices with an onsite subsidised bistro, a break room with pool and foosball tables along with a TV. We have free tea and coffee at the coffee bars around the office and bowls of fruit throughout. Free parking at the office is also available for all team members. What you will be doing As a Paralegal in our firm, you will benefit from a 3-month training program covering all the technical skills and knowledge you need. You will have dedicated training and support on our case management and telephony systems, along with in-depth training in Landlord & Tenant Law.You will be responsible for your own portfolio of clients ensuring they receive a market leading service with the customer at the heart of everything you do. You will be helping Landlords and their Letting Agents obtain possession of their rental properties and recover any money outstanding from their tenants. In addition to speaking regularly with your clients, during a typical day you will: Draft and serve possession notice on tenants renting in England and Wales. Draft claim forms and particular of claim for possession and debt matter, sending them to the court for issue. prepare bundles for court hearings, liaising with your client and the agent attending court to ensure they have everything they need. Support the Senior Paralegals with the handling of defended litigation, by liaising with clients and taking instructions. Review files and provide supervised advice to our insurer clients and their policy holders as to the prospects of success in a case, or the risks associated with it. Manage inbound post on your clients matters, ensuring all directions of the court and legislative timescales are met. Adhere to all policies, standard operating procedures, regulatory and business service level agreements and undertake any other reasonable requests. About you Ultimately, we care much more about the person you are, how you think and how you approach things, than a list of qualifications on a CV. Even If you can't say 'Yes' to all of the below, but are committed, self-motivated and passionate about customer service, then get in touch with us. You will be an excellent communicator, mostly on the telephone but in writing too. Customer service is what sets us apart and experience delivering a market-leading service is a must have. You will be proficient in Microsoft word and outlook. Experience with Adobe Pro is advantageous. Attention to detail is a must, as you will be drafting and reviewing large amounts of information and documents. Being organised is also important, as you will need to be able to speak with clients and progress their cases promptly. Having previous experience of working in a regulated environment is advantageous but not essential, we value customer service experience from all backgrounds. Any existing qualifications in law, specifically around civil litigation, landlord & tenant law or debt recover will give you a head start. As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate based on race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.REF-
We have an exciting opportunity available for a Science Services Manager to join one of the world s leading research Institutes at a crucial time in its evolution, and play a definitive role in shaping it for the future. You will join us on a full-time, permanent basis , and in return, you will receive a competitive salary of £60,000 per annum. The Science Services Manager role: Science Services brings together a range of specialist functions, which provide support to around a thousand research scientists. Every week the Glasswash and Media Preparation teams clean and sterilise thousands of items of scientific glassware and formulate numerous research reagents, including culture media, buffers, microbiological plates and drosophila diet. The Fly Facility provides fly husbandry and support for fly research, including a range of technical support services. We are looking for a motivated individual to lead these services, review, develop and maintain robust operational processes and effective testing & validation systems to ensure the quality of products used in research. You will also be responsible for the safety of all staff working in your area, facility housekeeping and the appropriate management of Crick budgets and resources. This role involves considerable communication with scientists, technical staff and other support services at all levels within the organisation. Responsibilities of our Science Services Manager: These include but are not limited to: All formulation and production relating to Media Prep and Glasswash Reviewing all operational processes to ensure streamlined and efficient service delivery Maintaining effective quality control functions, to guarantee the traceability and quality of all products we supply and deal with any contamination issues Conducting appropriate chemical and microbiological analyses Developing, validating and implementing processes improvements Setting and reporting on key performance indicators Investigating and rectifying any issues that arise during production (Root Cause Analysis) Promoting the services to users throughout the organisation Monitoring customer satisfaction and addressing any concerns directly with end users Contributing to the leadership and development of a team of around 25 technical staff Identifying skill gaps, training and motivating staff Providing continuous improvement of service delivery, through awareness of innovations in process and technology Working with users of the Fly Facility to identify improvements and potential additions to the service provided Managing budgets and staffing levels Ensuring Health and Safety Policies and Procedures are followed and ensure high standards of housekeeping at all times Skills and experience we are looking for in our Science Services Manager: Relevant degree or experience in a life science or chemistry-based discipline Significant experience in laboratory management and reagent production, gained in a laboratory environment Significant experience of conducting chemical and / or microbiological testing Knowledge and experience of process analysis and good documentation practices Familiarity with laboratory sterilisation and water processing equipment Excellent analytical and problem-solving skills Ability to communicate well, both verbally and in writing, with internal clients Commitment to continuous improvement of service delivery Desirable Project management skills gained via a recognised qualification or through experience Awareness of ISO 9001 Quality Management Experience of preparing SOPs and risk assessments Financial management skills Ability to deliver relevant in-house training Awareness of sustainable procurement and practices Knowledge of Drosophila husbandry and research Closing date: 11/May/.59 If you feel you have the skills and experience to become our Science Services Manager , please click apply today, we d love to hear from you! All offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom.
May 02, 2024
Full time
We have an exciting opportunity available for a Science Services Manager to join one of the world s leading research Institutes at a crucial time in its evolution, and play a definitive role in shaping it for the future. You will join us on a full-time, permanent basis , and in return, you will receive a competitive salary of £60,000 per annum. The Science Services Manager role: Science Services brings together a range of specialist functions, which provide support to around a thousand research scientists. Every week the Glasswash and Media Preparation teams clean and sterilise thousands of items of scientific glassware and formulate numerous research reagents, including culture media, buffers, microbiological plates and drosophila diet. The Fly Facility provides fly husbandry and support for fly research, including a range of technical support services. We are looking for a motivated individual to lead these services, review, develop and maintain robust operational processes and effective testing & validation systems to ensure the quality of products used in research. You will also be responsible for the safety of all staff working in your area, facility housekeeping and the appropriate management of Crick budgets and resources. This role involves considerable communication with scientists, technical staff and other support services at all levels within the organisation. Responsibilities of our Science Services Manager: These include but are not limited to: All formulation and production relating to Media Prep and Glasswash Reviewing all operational processes to ensure streamlined and efficient service delivery Maintaining effective quality control functions, to guarantee the traceability and quality of all products we supply and deal with any contamination issues Conducting appropriate chemical and microbiological analyses Developing, validating and implementing processes improvements Setting and reporting on key performance indicators Investigating and rectifying any issues that arise during production (Root Cause Analysis) Promoting the services to users throughout the organisation Monitoring customer satisfaction and addressing any concerns directly with end users Contributing to the leadership and development of a team of around 25 technical staff Identifying skill gaps, training and motivating staff Providing continuous improvement of service delivery, through awareness of innovations in process and technology Working with users of the Fly Facility to identify improvements and potential additions to the service provided Managing budgets and staffing levels Ensuring Health and Safety Policies and Procedures are followed and ensure high standards of housekeeping at all times Skills and experience we are looking for in our Science Services Manager: Relevant degree or experience in a life science or chemistry-based discipline Significant experience in laboratory management and reagent production, gained in a laboratory environment Significant experience of conducting chemical and / or microbiological testing Knowledge and experience of process analysis and good documentation practices Familiarity with laboratory sterilisation and water processing equipment Excellent analytical and problem-solving skills Ability to communicate well, both verbally and in writing, with internal clients Commitment to continuous improvement of service delivery Desirable Project management skills gained via a recognised qualification or through experience Awareness of ISO 9001 Quality Management Experience of preparing SOPs and risk assessments Financial management skills Ability to deliver relevant in-house training Awareness of sustainable procurement and practices Knowledge of Drosophila husbandry and research Closing date: 11/May/.59 If you feel you have the skills and experience to become our Science Services Manager , please click apply today, we d love to hear from you! All offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Our Gallagher Specialty Property division are looking for a dynamic insurance professional to lead their Broker Management & Account Executive Support team in London. You will have responsibility across both wholesale and facultative reinsurance clients helping to lead a collaborative team. How you'll make an impact Maintaining a broad knowledge of relevant markets and changes across the industry in order to keep clients/agents informed and provide effective risk management advice in line with AJG principles and values Comply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher's shared values, in particular, putting clients at the heart of our business Manage a team of Broker Managers About you Qualifications Cert CII/ Dip CII (Chartered Insurance Institute) desirable Technical Knowledge Comprehensive knowledge of general insurance (London Market / Lloyd's and Industry) products and services including underlying legal principles and practices Good understanding property product lines and risk management essential for advisory remit Experience in working with US and International direct open market programs, multinationals and facultative reinsurance in territories with the placement and servicing of cross class programmes Experience Strong experience in open market insurance Binder and line slip facility experience desirable Confidence to manage and lead a team Client confidentiality and discretion maintained Promote strong relationship with key stakeholder managers Strong numeracy and analytical skills Excellent written and verbal communication and interpersonal skills Able to manage time and to work on a number of projects concurrently Skills/other Excellent planning skills Able to interpret data with accuracy and present findings articulately Innovative approach in problem solving Strong interpersonal and negotiation skills Authentic communication skills for varying audience Comfortable and credible at decision-maker level Persistent and tenacious in achieving results Self-motivated and motivates others to achieve Continually builds and sustains a network managing relationships MS office and other relevant IT systems expertise Eligible to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
May 02, 2024
Full time
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Our Gallagher Specialty Property division are looking for a dynamic insurance professional to lead their Broker Management & Account Executive Support team in London. You will have responsibility across both wholesale and facultative reinsurance clients helping to lead a collaborative team. How you'll make an impact Maintaining a broad knowledge of relevant markets and changes across the industry in order to keep clients/agents informed and provide effective risk management advice in line with AJG principles and values Comply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher's shared values, in particular, putting clients at the heart of our business Manage a team of Broker Managers About you Qualifications Cert CII/ Dip CII (Chartered Insurance Institute) desirable Technical Knowledge Comprehensive knowledge of general insurance (London Market / Lloyd's and Industry) products and services including underlying legal principles and practices Good understanding property product lines and risk management essential for advisory remit Experience in working with US and International direct open market programs, multinationals and facultative reinsurance in territories with the placement and servicing of cross class programmes Experience Strong experience in open market insurance Binder and line slip facility experience desirable Confidence to manage and lead a team Client confidentiality and discretion maintained Promote strong relationship with key stakeholder managers Strong numeracy and analytical skills Excellent written and verbal communication and interpersonal skills Able to manage time and to work on a number of projects concurrently Skills/other Excellent planning skills Able to interpret data with accuracy and present findings articulately Innovative approach in problem solving Strong interpersonal and negotiation skills Authentic communication skills for varying audience Comfortable and credible at decision-maker level Persistent and tenacious in achieving results Self-motivated and motivates others to achieve Continually builds and sustains a network managing relationships MS office and other relevant IT systems expertise Eligible to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a callback, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
NMS Recruit are seeking an experienced energetic Provisioning Manager to join a thriving telecoms business. This is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality. The Provisioning Manager will be a high energy motivated leader and will be required to be present and visible to drive team culture and positivity to the business and through their team of Team Leaders and Provisioning Agents. This role is critical in leading, guiding, and enhancing the team's capabilities to deliver the network deliveries throughout the end to end journey. Based in the North West the role will serve a large variety of Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and direction to the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that encourages high performance and a positive workplace culture. Performance Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Provide weekly and monthly updates against the KPIs working across other data and insights teams to ensure one truth on data and forecast of improvements. Conduct regular review meetings with Managers to discuss performance with their teams, set goals, and identify any support or resources needed to perform their roles effectively. Address any issues that affect team performance promptly and efficiently. Escalation and Critical Issue Resolution: Act as the Senior point of contact for high-level escalations and complex customer issue resolutions - dealing at Senior Leadership levels in with Customers. Collaborate with other department leaders (such as Sales, Field Operations, and Network Teams) to enhance service delivery and resolve critical issues. Customer First: Drive and engage the teams towards the KPI to create excellent customer service. Attend and be an active part of Customer Service review face to face meetings, calls and adhoc Service discussions. Create an engaging change story on the improvement journey that the team have been through, what is to come and how that will result in a great customer experience. Quality Assurance and Process Improvement: Implement and monitor quality assurance measures to ensure that customer service exceeds expectations and adheres to industry standards. Continuously assess and improve operational processes and systems to enhance efficiency, reduce costs, and improve service delivery. Stakeholder Management: Build strong relationships with internal and external stakeholders at all levels but upto SLT / CEO level to improve service delivery processes and customer satisfaction. Coordinate with third-party service providers and partners to ensure they are aligned with ITS standards and customer expectations. Represent the team and company in meetings, providing updates and feedback on team performance and customer satisfaction. Compliance and Risk Management: Ensure compliance with legal and regulatory requirements. Identify and mitigate risks related to call centre operations. Experience At least 5 years of relevant experience in a leadership role within customer service or operations in the telecommunications sector. Proven Leadership - Strong leadership skills with the ability to manage and motivate a team of 30 plus and managing managers, effectively against Key Performance Indicators including but not limited to Customer Satisfaction, Inbound and Outbound service levels (email and call handling). Enthusiastic and highly motivated with high energy and motivational skills. Experience in motivating diverse teams and creating high energy to deliver great customer experience. Ability to manage a changing environment and adapt leadership methods to meet new challenges. Customer-focused with experience of dealing with customer plans and issues up to Senior Leadership team level. A background in telecommunications with experience in delivering networking products to partners or direct customers. Proficient in call centre technology, including CRM software and telephony systems. Strong analytical and problem-solving skills, with the capability to manage complex customer cases and escalations. Strong capability working with process improvement, training and process communication. Experience managing offshore teams including the offshoring of activity is desirable. Technical connection knowledge of customer journey in the delivery of telecoms networks is desirable which may include planning, civils, cabling, splicing, testing. Self-motivated and driven to meet service objectives and targets. Benefits Salary up to 60,000 DOE 25 days holiday plus bank holidays Birthday off Pension Volunteering day Death in Service Bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
May 01, 2024
Full time
NMS Recruit are seeking an experienced energetic Provisioning Manager to join a thriving telecoms business. This is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality. The Provisioning Manager will be a high energy motivated leader and will be required to be present and visible to drive team culture and positivity to the business and through their team of Team Leaders and Provisioning Agents. This role is critical in leading, guiding, and enhancing the team's capabilities to deliver the network deliveries throughout the end to end journey. Based in the North West the role will serve a large variety of Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and direction to the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative team environment that encourages high performance and a positive workplace culture. Performance Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Provide weekly and monthly updates against the KPIs working across other data and insights teams to ensure one truth on data and forecast of improvements. Conduct regular review meetings with Managers to discuss performance with their teams, set goals, and identify any support or resources needed to perform their roles effectively. Address any issues that affect team performance promptly and efficiently. Escalation and Critical Issue Resolution: Act as the Senior point of contact for high-level escalations and complex customer issue resolutions - dealing at Senior Leadership levels in with Customers. Collaborate with other department leaders (such as Sales, Field Operations, and Network Teams) to enhance service delivery and resolve critical issues. Customer First: Drive and engage the teams towards the KPI to create excellent customer service. Attend and be an active part of Customer Service review face to face meetings, calls and adhoc Service discussions. Create an engaging change story on the improvement journey that the team have been through, what is to come and how that will result in a great customer experience. Quality Assurance and Process Improvement: Implement and monitor quality assurance measures to ensure that customer service exceeds expectations and adheres to industry standards. Continuously assess and improve operational processes and systems to enhance efficiency, reduce costs, and improve service delivery. Stakeholder Management: Build strong relationships with internal and external stakeholders at all levels but upto SLT / CEO level to improve service delivery processes and customer satisfaction. Coordinate with third-party service providers and partners to ensure they are aligned with ITS standards and customer expectations. Represent the team and company in meetings, providing updates and feedback on team performance and customer satisfaction. Compliance and Risk Management: Ensure compliance with legal and regulatory requirements. Identify and mitigate risks related to call centre operations. Experience At least 5 years of relevant experience in a leadership role within customer service or operations in the telecommunications sector. Proven Leadership - Strong leadership skills with the ability to manage and motivate a team of 30 plus and managing managers, effectively against Key Performance Indicators including but not limited to Customer Satisfaction, Inbound and Outbound service levels (email and call handling). Enthusiastic and highly motivated with high energy and motivational skills. Experience in motivating diverse teams and creating high energy to deliver great customer experience. Ability to manage a changing environment and adapt leadership methods to meet new challenges. Customer-focused with experience of dealing with customer plans and issues up to Senior Leadership team level. A background in telecommunications with experience in delivering networking products to partners or direct customers. Proficient in call centre technology, including CRM software and telephony systems. Strong analytical and problem-solving skills, with the capability to manage complex customer cases and escalations. Strong capability working with process improvement, training and process communication. Experience managing offshore teams including the offshoring of activity is desirable. Technical connection knowledge of customer journey in the delivery of telecoms networks is desirable which may include planning, civils, cabling, splicing, testing. Self-motivated and driven to meet service objectives and targets. Benefits Salary up to 60,000 DOE 25 days holiday plus bank holidays Birthday off Pension Volunteering day Death in Service Bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Company Description We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world. Job Description Role Overview: Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Monitoring Tools Analyst role in our AIOps group will be responsible for the operation, continuous service improvements and data quality within the monitoring tools landscape. Other key responsibilities include: Responding to and administration of events and alerts from all toolsets. Testing and management of monitoring software agents. Synthetic test creation, modification, and reporting. Trend analysis of alerts/events within toolsets and aggregation platform. Working with incident management, problem investigation and application support teams when required. Creation & maintenance of groups, dashboards and reports within monitoring toolsets. Qualifications Requirements: Technology Expertise and Ownership Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring. Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira). Expertise and troubleshooting skills for large-scale distributed computing systems and software. Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins). Working knowledge of OS management and features (Windows, Linux distributions). Knowledge of public cloud service offerings (AWS, Azure, Google). Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM). Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team. Collaboration and Technical Communication Requirements Excellent written and verbal communication and presentation skills for both technical and non-technical audiences. Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation. Ability to identify patterns and trends with monitoring and alerting. Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues. Preferred Qualifications: Proven experience of working in a multi time zone environment. Analytical mindset with a desire to improve offered service. Previous media industry environment an advantage. Monitoring toolset and ITSM qualifications an advantage. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
May 01, 2024
Full time
Company Description We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world. Job Description Role Overview: Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Monitoring Tools Analyst role in our AIOps group will be responsible for the operation, continuous service improvements and data quality within the monitoring tools landscape. Other key responsibilities include: Responding to and administration of events and alerts from all toolsets. Testing and management of monitoring software agents. Synthetic test creation, modification, and reporting. Trend analysis of alerts/events within toolsets and aggregation platform. Working with incident management, problem investigation and application support teams when required. Creation & maintenance of groups, dashboards and reports within monitoring toolsets. Qualifications Requirements: Technology Expertise and Ownership Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring. Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira). Expertise and troubleshooting skills for large-scale distributed computing systems and software. Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins). Working knowledge of OS management and features (Windows, Linux distributions). Knowledge of public cloud service offerings (AWS, Azure, Google). Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM). Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team. Collaboration and Technical Communication Requirements Excellent written and verbal communication and presentation skills for both technical and non-technical audiences. Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation. Ability to identify patterns and trends with monitoring and alerting. Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues. Preferred Qualifications: Proven experience of working in a multi time zone environment. Analytical mindset with a desire to improve offered service. Previous media industry environment an advantage. Monitoring toolset and ITSM qualifications an advantage. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Your Impact We're looking for an experienced Fraud Associate to lead our growing team of Fraud Managers. If you are highly skilled at leading, motivating & developing front-line specialist teams, we'd love to hear from you! What you'll do: Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed in the area. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. Ensure agents and team controls are managed daily, weekly and monthly whilst pro-actively logging and escalating any new issues or risks. Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership Maintain knowledge of latest industry trends and best-practices Collaborate with Fraud Strategy, Fraud Governance, and Fraud Operations and other teams to resolve escalated issues, identify areas of opportunity and make recommendations Drive operational optimization by improving systems capabilities, and by training and developing the teams' technical skills Determine action required based on established procedures and work with supervisor to handle more complex cases and place appropriate hold on accounts deemed to have fraudulent activity. Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred What we're looking for: Previous experience of directly managing a Fraud Investigations team. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. Proven track record of strong leadership skills, experience leading a team required Excellent verbal, written and presentation communication skills across a wide array of stakeholders across the firm. Experience in working with Risk Management, Compliance and Audit partners and occasionally interacting directly with external regulatory agency personnel. Ability to analyse data for patterns and trends and to take findings and communicate them in an effective manner Detailed-oriented and organised Time management skills and ability to work under pressure with autonomy ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
May 01, 2024
Full time
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Your Impact We're looking for an experienced Fraud Associate to lead our growing team of Fraud Managers. If you are highly skilled at leading, motivating & developing front-line specialist teams, we'd love to hear from you! What you'll do: Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed in the area. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. Ensure agents and team controls are managed daily, weekly and monthly whilst pro-actively logging and escalating any new issues or risks. Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership Maintain knowledge of latest industry trends and best-practices Collaborate with Fraud Strategy, Fraud Governance, and Fraud Operations and other teams to resolve escalated issues, identify areas of opportunity and make recommendations Drive operational optimization by improving systems capabilities, and by training and developing the teams' technical skills Determine action required based on established procedures and work with supervisor to handle more complex cases and place appropriate hold on accounts deemed to have fraudulent activity. Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred What we're looking for: Previous experience of directly managing a Fraud Investigations team. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. Proven track record of strong leadership skills, experience leading a team required Excellent verbal, written and presentation communication skills across a wide array of stakeholders across the firm. Experience in working with Risk Management, Compliance and Audit partners and occasionally interacting directly with external regulatory agency personnel. Ability to analyse data for patterns and trends and to take findings and communicate them in an effective manner Detailed-oriented and organised Time management skills and ability to work under pressure with autonomy ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Company Description We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world. Job Description Role Overview: Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Batch Job Administrator role in our AIOps group will be responsible for the smooth operation, continuous service improvement and day to day running of the job scheduling toolset. Other key responsibilities include: Administration of current BMC Control-M job scheduling toolset. Job and agent management, configuration and reporting out on success/failure. Job creation based upon business requests and requirements. Creation of workflows to remove the need for manual scripting. Utilisation of Workflow Insights to ensure SLAs are met. Identification of workflow orchestration opportunities. Incident investigation and resolution - working with incident management, problem investigation and application support teams when required. Qualifications Requirements: Technology Expertise and Ownership Extensive expertise and operational support experience with batch scheduling systems either in an on-prem or SAAS service. Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira). Expertise and troubleshooting skills for large-scale distributed computing systems and software. Working knowledge of/with OS management and features (Windows, Linux distributions). Knowledge of public cloud service offerings (AWS, Azure, Google). Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM). Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team. Collaboration and Technical Communication Requirements Excellent written and verbal communication and presentation skills for both technical and non-technical audiences. Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation. Ability to identify patterns and trends with monitoring and alerting. Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues. Preferred Qualifications: Proven experience of working in a multi time zone environment. Analytical mindset with a desire to improve offered service. Previous media industry environment an advantage. ITSM qualifications an advantage. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
May 01, 2024
Full time
Company Description We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world. Job Description Role Overview: Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Batch Job Administrator role in our AIOps group will be responsible for the smooth operation, continuous service improvement and day to day running of the job scheduling toolset. Other key responsibilities include: Administration of current BMC Control-M job scheduling toolset. Job and agent management, configuration and reporting out on success/failure. Job creation based upon business requests and requirements. Creation of workflows to remove the need for manual scripting. Utilisation of Workflow Insights to ensure SLAs are met. Identification of workflow orchestration opportunities. Incident investigation and resolution - working with incident management, problem investigation and application support teams when required. Qualifications Requirements: Technology Expertise and Ownership Extensive expertise and operational support experience with batch scheduling systems either in an on-prem or SAAS service. Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira). Expertise and troubleshooting skills for large-scale distributed computing systems and software. Working knowledge of/with OS management and features (Windows, Linux distributions). Knowledge of public cloud service offerings (AWS, Azure, Google). Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM). Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team. Collaboration and Technical Communication Requirements Excellent written and verbal communication and presentation skills for both technical and non-technical audiences. Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation. Ability to identify patterns and trends with monitoring and alerting. Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues. Preferred Qualifications: Proven experience of working in a multi time zone environment. Analytical mindset with a desire to improve offered service. Previous media industry environment an advantage. ITSM qualifications an advantage. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way-all so you can meet your career goals. To us, the most important measure of our success is yours. Cision is seeking a Global People Partner to join our exciting, evolving People team! This highly strategic role will be directly supporting our senior leaders and partnering with globally-dispersed clients. This key role to the business' success will be immersed in our fast-paced environment, take on new challenges, and expected to make a business impact. What you'll do: Strategically partner with clients to understand business and organizational needs and objectives, develop strategies, and implement solutions. Conduct ongoing analysis of assigned client group. Monitor, interpret metrics and analysis to bring a data-centric approach to decision making. Lead as the main point of contact for assigned clients on all things people and culture, including engaging global points of contact in the People function. Effectively drive accountability and a performance-driven culture. Act as a change agent through change and transformation. Contribute, communicate, and collaborate globally with other People functions. What you have: Minimum of2-3 years of demonstrated People Partner (HRBP) experience preferably in technical organizations, directly supporting senior leaders. Bachelor's Degree in Human Resources or a related discipline and CIPD Qualified; OR Master's Degree in Human Resources or a related discipline Preferred Qualifications:Experience with a global technology or SaaS company, including EMEA, Americas and APAC.Experience leading transformation and aligning people strategy to the business' long-range plans.Demonstrated ability to drive major initiatives through the organization and influence decision makers, effectively communicating at all levels.Working knowledge of organizational design, workforce planning, employee relations, performance and talent management, and employment law.Strong presentation skills; comfortable in front of senior leadership and decision makers.Innovation and the ability to be creative in problem solving, organizational diagnosis, and solution generation.Results oriented and service-minded, with the ability to establish credibility and build trusted relationships in partnership with business leaders to achieve initiatives and deliver results.Ability to handle multiple projects at once, manage changing priorities and embrace agility, while conveying calm and confidence.Experience working in a fast-paced, dynamic environment.Highly organized with attention to detail. What we offer: Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance! Health cash plan employer paid at level 3. (Option to upgrade plan to level 4,5 or 6 + add family members at employee's expense); Group life assurance - employer paid Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution Cycle to work; Employee discounts platform - through Reward Gateway Dental insurance - preference premiums at employee's cost + option to add family members Employee assistance plan (EAP) & Full Calm subscription Maternity/parental leave policy & Sabbatical leave policy If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you! As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatch andFalcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
May 01, 2024
Full time
Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way-all so you can meet your career goals. To us, the most important measure of our success is yours. Cision is seeking a Global People Partner to join our exciting, evolving People team! This highly strategic role will be directly supporting our senior leaders and partnering with globally-dispersed clients. This key role to the business' success will be immersed in our fast-paced environment, take on new challenges, and expected to make a business impact. What you'll do: Strategically partner with clients to understand business and organizational needs and objectives, develop strategies, and implement solutions. Conduct ongoing analysis of assigned client group. Monitor, interpret metrics and analysis to bring a data-centric approach to decision making. Lead as the main point of contact for assigned clients on all things people and culture, including engaging global points of contact in the People function. Effectively drive accountability and a performance-driven culture. Act as a change agent through change and transformation. Contribute, communicate, and collaborate globally with other People functions. What you have: Minimum of2-3 years of demonstrated People Partner (HRBP) experience preferably in technical organizations, directly supporting senior leaders. Bachelor's Degree in Human Resources or a related discipline and CIPD Qualified; OR Master's Degree in Human Resources or a related discipline Preferred Qualifications:Experience with a global technology or SaaS company, including EMEA, Americas and APAC.Experience leading transformation and aligning people strategy to the business' long-range plans.Demonstrated ability to drive major initiatives through the organization and influence decision makers, effectively communicating at all levels.Working knowledge of organizational design, workforce planning, employee relations, performance and talent management, and employment law.Strong presentation skills; comfortable in front of senior leadership and decision makers.Innovation and the ability to be creative in problem solving, organizational diagnosis, and solution generation.Results oriented and service-minded, with the ability to establish credibility and build trusted relationships in partnership with business leaders to achieve initiatives and deliver results.Ability to handle multiple projects at once, manage changing priorities and embrace agility, while conveying calm and confidence.Experience working in a fast-paced, dynamic environment.Highly organized with attention to detail. What we offer: Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance! Health cash plan employer paid at level 3. (Option to upgrade plan to level 4,5 or 6 + add family members at employee's expense); Group life assurance - employer paid Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution Cycle to work; Employee discounts platform - through Reward Gateway Dental insurance - preference premiums at employee's cost + option to add family members Employee assistance plan (EAP) & Full Calm subscription Maternity/parental leave policy & Sabbatical leave policy If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you! As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatch andFalcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit and on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 . Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
Head of Admissions Tiverton, Devon About Us Founded in 1604, Blundell's is a co-educational independent school for pupils aged 3 - 18 years. Based on 90 acres of beautiful Devon countryside, Blundell's fosters a friendly and open environment where both students and staff can thrive. Boasting excellent facilities and the best in pastoral care, we are committed to providing an outstanding learning experience for all students.We are now looking for a Head of Admissions to join our team on a permanent, full-time basis. The Benefits - Competitive salary- 5 weeks' paid holiday plus bank holidays and additional "customary" days- Company pension scheme- Meals during term time- Branded uniform provided (as required)- Relevant internal and external training provided- Use of excellent on-site sports facilities including gym, swimming pool, tennis courts and fitness suite at staff opening times- Free staff parking- Employee Assistance Programme- Cycle to Work SchemeThis is a terrific opportunity for an enthusiastic and organised individual with a technical mindset to join our welcoming school.You'll have the chance to play a vital role in ensuring an exceptional admissions process for prospective families, creating a warm and welcoming environment.Plus, we're located in 100 acres of glorious Devon countryside, so you'll get to work in idyllic surroundings, providing a unique backdrop for your professional endeavours and promoting a sense of wellbeing and connection to nature.So, if you want to make a meaningful impact in the field of education, we want to hear from you! The Role As our Head of Admissions, you will manage all pupil recruitment from ages 11 and upwards and the customer journey, from initial enquiry to the pupil joining the school.Creating a first-class customer journey for prospective parents of students, you will field and respond to all enquiries (both UK and International), providing information about the school and its mission and values by phone, email or face-to-face.You will also maintain effective tracking of prospective pupils through each stage of the admissions process, ensuring accurate recording of communications and key information.Additionally, you will:- Conduct online interviews and meetings for prospective families and pupils- Coordinate individual visits of prospective families to the school- Build and maintain relationships between the school and education agents- Ensure the onboarding and induction of new pupils is a seamless and positive experience- Ensure the main school prospectus and other recruitment literature are accurate and up to datePlease note, this role will involve travel overseas to visit agents and prospective families and attend international recruitment fairs as well as within the UK to visit feeder schools and attend recruitment events. About You To be considered as our Head of Admissions, you will need:- The ability to understand and interpret data in spreadsheets and reports to provide accurate and useful forecasts and management information- Outstanding communication and organisational skillsExperience of working in schools or colleges with direct experience of the recruitment of domestic and international pupils would be beneficial to your application.Experience using a CRM database would be equally advantageous.The closing date for this role is 10th May 2024.Interview date: Week beginning 20th May 2024.Other organisations may call this role Head of School Admissions, Admissions Manager, Head of Student Recruitment, Head of Admissions Administration, or Student Recruitment Lead.Webrecruit and Blundell's School are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for an engaging and rewarding role as a Head of Admissions, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
May 01, 2024
Full time
Head of Admissions Tiverton, Devon About Us Founded in 1604, Blundell's is a co-educational independent school for pupils aged 3 - 18 years. Based on 90 acres of beautiful Devon countryside, Blundell's fosters a friendly and open environment where both students and staff can thrive. Boasting excellent facilities and the best in pastoral care, we are committed to providing an outstanding learning experience for all students.We are now looking for a Head of Admissions to join our team on a permanent, full-time basis. The Benefits - Competitive salary- 5 weeks' paid holiday plus bank holidays and additional "customary" days- Company pension scheme- Meals during term time- Branded uniform provided (as required)- Relevant internal and external training provided- Use of excellent on-site sports facilities including gym, swimming pool, tennis courts and fitness suite at staff opening times- Free staff parking- Employee Assistance Programme- Cycle to Work SchemeThis is a terrific opportunity for an enthusiastic and organised individual with a technical mindset to join our welcoming school.You'll have the chance to play a vital role in ensuring an exceptional admissions process for prospective families, creating a warm and welcoming environment.Plus, we're located in 100 acres of glorious Devon countryside, so you'll get to work in idyllic surroundings, providing a unique backdrop for your professional endeavours and promoting a sense of wellbeing and connection to nature.So, if you want to make a meaningful impact in the field of education, we want to hear from you! The Role As our Head of Admissions, you will manage all pupil recruitment from ages 11 and upwards and the customer journey, from initial enquiry to the pupil joining the school.Creating a first-class customer journey for prospective parents of students, you will field and respond to all enquiries (both UK and International), providing information about the school and its mission and values by phone, email or face-to-face.You will also maintain effective tracking of prospective pupils through each stage of the admissions process, ensuring accurate recording of communications and key information.Additionally, you will:- Conduct online interviews and meetings for prospective families and pupils- Coordinate individual visits of prospective families to the school- Build and maintain relationships between the school and education agents- Ensure the onboarding and induction of new pupils is a seamless and positive experience- Ensure the main school prospectus and other recruitment literature are accurate and up to datePlease note, this role will involve travel overseas to visit agents and prospective families and attend international recruitment fairs as well as within the UK to visit feeder schools and attend recruitment events. About You To be considered as our Head of Admissions, you will need:- The ability to understand and interpret data in spreadsheets and reports to provide accurate and useful forecasts and management information- Outstanding communication and organisational skillsExperience of working in schools or colleges with direct experience of the recruitment of domestic and international pupils would be beneficial to your application.Experience using a CRM database would be equally advantageous.The closing date for this role is 10th May 2024.Interview date: Week beginning 20th May 2024.Other organisations may call this role Head of School Admissions, Admissions Manager, Head of Student Recruitment, Head of Admissions Administration, or Student Recruitment Lead.Webrecruit and Blundell's School are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for an engaging and rewarding role as a Head of Admissions, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Are you a seasoned Systems Architect looking for a dynamic opportunity in the ever-evolving field of IT infrastructure? We are partnered with a leading player in data solutions, which is currently seeking a talented individual to join our team as a Systems Architect . This remote position offers the flexibility to work from the comfort of your home while being a vital part of the Greater Chicagoland team. You will be joining a business that prides itself on delivering cutting-edge IT solutions tailored to clients' unique needs. With a focus on innovation and customer satisfaction, and have established themselves as industry leaders in providing comprehensive data solutions. As a Systems Architect at Storcom, you will play a key role in advancing our clients' IT infrastructure. This position is remote, but candidates must be based in the Greater Chicagoland area due to the necessity for travel to data centers and customer sites. We are seeking individuals highly specialized in one or more phases of software systems development, systems integration, hardware, and storage. Responsibilities: Provides technical assistance and advice on complex activities such as: Installation, configuration, repair, and maintenance Allocation of storage requests support Deployment, configuration, and backup/restore services for all servers, physical or virtual Provide capacity planning, installation, configuration, problem resolution, and Tier 3 support of all servers, hosts, and supporting applications. Assist in agent configuration and troubleshooting. Formulates/defines specifications, develops/modifies/maintains complex systems and subsystems, using vendor engineering releases and utilities for overall operational systems. Applies analytical techniques when gathering information from users, defining work problems, designing technology solutions, and developing procedures to resolve the problems. Develops complete specifications to enable computer programmers to prepare required programs. Analyzes methods of approach. Reviews task proposal requirements, gathers information, analyzes data, prepares project synopses, compares alternatives, prepares specifications, resolves processing problems, coordinates work with programmers and engineers, and orients users to new systems. Works with considerable freedom to make decisions on the techniques and approaches to be used. Prepares recommendations for system improvement for management and user consideration. Skills/Must-Have: Bachelor's with 2-5 years (or commensurate experience). Full knowledge of the job. Moderate understanding of the general aspects of the job and its application. Provides solutions to a variety of technical problems of moderate scope and complexity. Works under general supervision. Follows established procedures. Work is reviewed for soundness and overall accuracy. Contributes to the completion of milestones associated with specific projects. Failure to achieve results may cause delays in program schedules and may result in the allocation of additional resources. Extensive VMware Virtualization Experience, including: Designing, implementing, and managing a VMware environment Datacenter cluster(s) managed by vCenter Current VMware certification (minimally, Data Center Virtualization and/or Cloud) Demonstrated effective project management experience (managing multiple projects along with day-to-day system administration). Red Hat Linux System Administration skills. Windows Server (2008 R2, 2012) and Active Directory. PowerShell script or equivalent demonstrated experience. Network knowledge, skills, and demonstrated experience in a complex network data center. Database Administration Skills (Preferred: MS SQL and Linux SQL). Clearance Requirements: Public Trust Benefits: 401K Salary: $130K
May 01, 2024
Full time
Are you a seasoned Systems Architect looking for a dynamic opportunity in the ever-evolving field of IT infrastructure? We are partnered with a leading player in data solutions, which is currently seeking a talented individual to join our team as a Systems Architect . This remote position offers the flexibility to work from the comfort of your home while being a vital part of the Greater Chicagoland team. You will be joining a business that prides itself on delivering cutting-edge IT solutions tailored to clients' unique needs. With a focus on innovation and customer satisfaction, and have established themselves as industry leaders in providing comprehensive data solutions. As a Systems Architect at Storcom, you will play a key role in advancing our clients' IT infrastructure. This position is remote, but candidates must be based in the Greater Chicagoland area due to the necessity for travel to data centers and customer sites. We are seeking individuals highly specialized in one or more phases of software systems development, systems integration, hardware, and storage. Responsibilities: Provides technical assistance and advice on complex activities such as: Installation, configuration, repair, and maintenance Allocation of storage requests support Deployment, configuration, and backup/restore services for all servers, physical or virtual Provide capacity planning, installation, configuration, problem resolution, and Tier 3 support of all servers, hosts, and supporting applications. Assist in agent configuration and troubleshooting. Formulates/defines specifications, develops/modifies/maintains complex systems and subsystems, using vendor engineering releases and utilities for overall operational systems. Applies analytical techniques when gathering information from users, defining work problems, designing technology solutions, and developing procedures to resolve the problems. Develops complete specifications to enable computer programmers to prepare required programs. Analyzes methods of approach. Reviews task proposal requirements, gathers information, analyzes data, prepares project synopses, compares alternatives, prepares specifications, resolves processing problems, coordinates work with programmers and engineers, and orients users to new systems. Works with considerable freedom to make decisions on the techniques and approaches to be used. Prepares recommendations for system improvement for management and user consideration. Skills/Must-Have: Bachelor's with 2-5 years (or commensurate experience). Full knowledge of the job. Moderate understanding of the general aspects of the job and its application. Provides solutions to a variety of technical problems of moderate scope and complexity. Works under general supervision. Follows established procedures. Work is reviewed for soundness and overall accuracy. Contributes to the completion of milestones associated with specific projects. Failure to achieve results may cause delays in program schedules and may result in the allocation of additional resources. Extensive VMware Virtualization Experience, including: Designing, implementing, and managing a VMware environment Datacenter cluster(s) managed by vCenter Current VMware certification (minimally, Data Center Virtualization and/or Cloud) Demonstrated effective project management experience (managing multiple projects along with day-to-day system administration). Red Hat Linux System Administration skills. Windows Server (2008 R2, 2012) and Active Directory. PowerShell script or equivalent demonstrated experience. Network knowledge, skills, and demonstrated experience in a complex network data center. Database Administration Skills (Preferred: MS SQL and Linux SQL). Clearance Requirements: Public Trust Benefits: 401K Salary: $130K
CMME Mortgages and Protection Limited
Fareham, Hampshire
Company Information OneDome is the World's first Homebuying platform which enables home buyers and sellers to conduct an end-to-end property transaction online. From searching for properties to engaging with estate agents, conveyancers and mortgage brokers - everything is done on one centralised consumer-centric platform. OneDome achieved Gold for the Best Use of Digital in Property market and won the title of the Most Innovative company in 2021 Best Business Awards in the UK. In 2019, OneDome acquired Nethouseprices, one of the oldest and most trusted property search websites in the UK. OneDome's managed websites are among the most visited property websites in the UK, attracting nearly 3Mil monthly visits and generating 4 property enquiries from its customers every minute. OneDome recently acquired CMME, one of the UK's largest directly authorised and specialist contractor mortgage brokerages in the UK, proving mortgages, financial planning services, income protection, life, and critical illness cover. This further strengthens our ability to deliver faster transactions with a greater degree of certainty and control. Roles and Responsibilities We are looking to expand on our B2B sales team and grow our contractor partners and introducers client base. We're already seeing great results and take-up of our products through our refined strategy and regional approach, and you will be key to proactively driving this by growing our portfolio. As an accomplished Business Development Manager, you will be working your own black book, identifying, researching, and approaching new clients to extend your hot box of leads, developing, closing, and signing up new clients to agreed targets. You will be a well accomplished account manager with the ability to win hearts and minds, ensuring we always deliver great customer service, retain and grown accounts by cross selling our services and deliver healthy profit per client. As a company we are a big believer in providing individuals with the right environment to work autonomously and be empowered to take ownership of areas within their remit. You will be given direct ownership over these key areas: • Driving sales revenue - by identifying the issues for the client, offering clear solutions, and helping them to take the next step towards partnership.• Delivering a remarkable customer experience - throughout the sales process (even for those clients we can't help).• Reporting to the business - on both the sales pipeline and any customer insights you've discovered to help guide decision making and products. We are looking for someone who is passionate about shaping our processes and helping us to build an industry changing product. We want you to feel involved! Our team is growing but is still in its early stage for you to help build something from the ground up and have your say in how things should be done. Qualifications, Skills, and Requirements • Experienced in selling mortgage, insurance, and financial planning services to a B2B customer base, both over the phone and face to face.• 3+ years proven sales experience with a proven track record of consistently exceeding sales targets.• Ability to quickly learn technical products, processes, and motivational drivers to effectively find and close new opportunities.• You are looking to progress your career and ready to go an extra mile.• You want to be the best in what you do and don't accept 'good enough'.• Outstanding customer service and mastery of relationship and solution selling• Ability to operate with a high level of accountability and ownership to meet / exceed goals and performance targets.• Well-honed interpersonal, communication and presentation skills.• Computer skills, including proficiency with Microsoft applications and Salesforce.• Successful individuals will be analytical, self-motivated, highly disciplined, organised, and work according to a written sales plan and onboarding process.• Excellent sales, negotiation and closing skills. Advantageous but not essential: • Sound knowledge of the UK residential property market or legal conveyancing process• Great understanding of contractors and their relationship with Accountants and Umbrella companies• Experience working in a fast paced, start-up environment. Note: - The role offers commission on top of the base salary - to be discussed at interview. - The role is hybrid; combining field based sales (circa 3 days a week) with up to 2 days in offices based at Whiteley, Hampshire.
May 01, 2024
Full time
Company Information OneDome is the World's first Homebuying platform which enables home buyers and sellers to conduct an end-to-end property transaction online. From searching for properties to engaging with estate agents, conveyancers and mortgage brokers - everything is done on one centralised consumer-centric platform. OneDome achieved Gold for the Best Use of Digital in Property market and won the title of the Most Innovative company in 2021 Best Business Awards in the UK. In 2019, OneDome acquired Nethouseprices, one of the oldest and most trusted property search websites in the UK. OneDome's managed websites are among the most visited property websites in the UK, attracting nearly 3Mil monthly visits and generating 4 property enquiries from its customers every minute. OneDome recently acquired CMME, one of the UK's largest directly authorised and specialist contractor mortgage brokerages in the UK, proving mortgages, financial planning services, income protection, life, and critical illness cover. This further strengthens our ability to deliver faster transactions with a greater degree of certainty and control. Roles and Responsibilities We are looking to expand on our B2B sales team and grow our contractor partners and introducers client base. We're already seeing great results and take-up of our products through our refined strategy and regional approach, and you will be key to proactively driving this by growing our portfolio. As an accomplished Business Development Manager, you will be working your own black book, identifying, researching, and approaching new clients to extend your hot box of leads, developing, closing, and signing up new clients to agreed targets. You will be a well accomplished account manager with the ability to win hearts and minds, ensuring we always deliver great customer service, retain and grown accounts by cross selling our services and deliver healthy profit per client. As a company we are a big believer in providing individuals with the right environment to work autonomously and be empowered to take ownership of areas within their remit. You will be given direct ownership over these key areas: • Driving sales revenue - by identifying the issues for the client, offering clear solutions, and helping them to take the next step towards partnership.• Delivering a remarkable customer experience - throughout the sales process (even for those clients we can't help).• Reporting to the business - on both the sales pipeline and any customer insights you've discovered to help guide decision making and products. We are looking for someone who is passionate about shaping our processes and helping us to build an industry changing product. We want you to feel involved! Our team is growing but is still in its early stage for you to help build something from the ground up and have your say in how things should be done. Qualifications, Skills, and Requirements • Experienced in selling mortgage, insurance, and financial planning services to a B2B customer base, both over the phone and face to face.• 3+ years proven sales experience with a proven track record of consistently exceeding sales targets.• Ability to quickly learn technical products, processes, and motivational drivers to effectively find and close new opportunities.• You are looking to progress your career and ready to go an extra mile.• You want to be the best in what you do and don't accept 'good enough'.• Outstanding customer service and mastery of relationship and solution selling• Ability to operate with a high level of accountability and ownership to meet / exceed goals and performance targets.• Well-honed interpersonal, communication and presentation skills.• Computer skills, including proficiency with Microsoft applications and Salesforce.• Successful individuals will be analytical, self-motivated, highly disciplined, organised, and work according to a written sales plan and onboarding process.• Excellent sales, negotiation and closing skills. Advantageous but not essential: • Sound knowledge of the UK residential property market or legal conveyancing process• Great understanding of contractors and their relationship with Accountants and Umbrella companies• Experience working in a fast paced, start-up environment. Note: - The role offers commission on top of the base salary - to be discussed at interview. - The role is hybrid; combining field based sales (circa 3 days a week) with up to 2 days in offices based at Whiteley, Hampshire.